Kodak 4800 инструкция обслуживания

Large Format 4 8 00 Series Inkjet Printers R eference Guide[...]

i Reference Guide W ARRANTY United States Kodak warrants its printers (“P RODUCT ”) to be free from defects in workmanship and materials for a period of one year from the date of purchase. Kodak reserves the right to make changes or improvements to Products, without incurring any obligation to similarly alter Products previously purchased. Buye[...]

ii Reference Guide FCC St atement (U.S.A.) The United States Federal Communications Commission has specified that the following notice be brought to the attention of users of the KODAK printers. FEDERAL COMMUNICA TIONS COMMISSION RADIO AND TELEVISION INTERFERENCE FOR CLASS A DEVICE S tatement NOTE: This equipment has been tested and found to comply[...]

iii Reference Guide VDE st atement Hiermit wird bescheinigt, daß der Drucker in Übereinstimmung mit den Bestimmungen der BMPT -AmstbIVfg 234/1991 funkentstört ist. Der vorschriftsmäßige Betrieb mancher Geräte (z.B. Meßsender) kann allerdings gewissen Einschränkungen unterliegen. Beachten Sie deshalb die Hinweise in der Bedienungsanleitung. [...]

iv Reference Guide Material safety dat a sheet T o obtain information on the proper use, handling, and disposal of Kodak inks, consult the material safety data sheet (MSDS) which should have shipped with your first ink order . MSDSs can also be obtained from the Kodak Environmental Services web page (http:// www .kodak.com/go/kes) by using the prod[...]

v Reference Guide Dryer safety CAUTION: Never open the dryer . There are no user serviceable parts inside. Refer servicing to qualified service personnel only . CAUTION: This assembly heat by radiation. CAUTION: Once the dryer is plugged in, there is continuous power to the dryer , even when the printer is turned of f . DISCONNECT POWER CORD BEFORE[...]

vi Reference Guide Contents Introduction .................................................................................................... 1- 1 Printing with 4800 Series printers .................................................................................... 1 - 1 Obtaining quality results ...................................................[...]

vii Reference Guide HP-GL/2 options ............................................................................................. 3 - 1 Printing vector data .......................................................................................................... 3 -1 Accessing HP-GL/2 features ......................................................[...]

Introduction 1 This Reference Guide describes the KODAK PROFESSIONAL Large Format 4800 Series Printer inkjet printer . These printers give you professional-quality output with all the brilliance and gloss of liquid ink. For signmakers, service bureaus, photographic services, creative and business professionals, our printers let you experience the v[...]

Introduction 1-2 Reference Guide Featuring a continuous-feeding ink system which uses 500ml reservoirs for each color , you never have to worry about running out of ink halfway through a big print job. Before starting a print job, just look at the transparent plastic reservoirs to check the ink supply . When the ink supply is low , just open the ca[...]

Introduction 1-3 Reference Guide Operating Environment These media work best in an environment ranging from 68 to 82° F (20 to 28° C) at 30 to 70% relative humidity . Image drying time depends on the humidity , temperature, and amount of ink coverage. Inks dry more slowly when relative humidity is high. When relative humidity is too low , inks ma[...]

Introduction 1-4 Reference Guide Choose the right media Y ou can rely on KODAK PROFESSIONAL media for rich, vivid images across the entire color spectrum. They are specially formulated to demanding specifications, strict performance criteria, and uncompromising quality controls. This assures superb interaction with KODAK PROFESSIONAL Ink and flawle[...]

Introduction 1-5 Reference Guide Nine Factors that Affect Print Quality Understanding all the factors that contribute to print quality is the only way to ensure perfect printing each and every time. This section details nine important factors; by controlling them, you can achieve the very best print quality possible. 1. Use the highest quality type[...]

Introduction 1-6 Reference Guide 2. Original Image Clarity and Color The quality of the original photograph, transparency , or digital file plays a key role in final print quality as this is where the clarity and color of the image is created. If the original photographer took a picture that was not in focus, or was fuzzy for any reason, sharpening[...]

Introduction 1-7 Reference Guide DO NOT USE INTERPOLA TED RESOLUTION OF YOUR SCANNER T O COM- PUTE IMAGE SIZE Most 300 dpi scanners can interpolate or “imitate” 600 dpi scanning. This is really not really scanning at 600 dpi and will degrade the image quality . When scanning, ensure that you are using the scanner's true optical resolution,[...]

Introduction 1-8 Reference Guide 6. RIP Color Profile The engine that converts your image into a series of C, M, Y , K dots is called the Raster Image Processor or RIP . Before it can actually create these dot patterns, it must first adjust for the colors of the inks, color of the media, dot volume of the cartridges on a particular machine, and the[...]

Introduction 1-9 Reference Guide 8. Ink and Media Using the right ink and media is a much bigger factor in print quality than most inkjet users realize. Then and only then can they fully appreciate what quality materials and inks can do. Inks must be developed specifically for a particular head, otherwise, cartridge reliabil- ity will be severely r[...]

Printer options 2 Y ou can define printer options through your application software or by choosing settings from the printer's control panel. The following printer options are described in this chapter: • Cartridge set • Print mode • Paper Options • User Setup • Initialize (return to printer default settings) Cartridge set Y our prin[...]

Printer Options 2-2 Reference Guide Choosing print mode options Y our printer offers four quality modes, three of them pre-defined, which let you make tradeoffs between speed and quality . The quality mode you use depends on various factors, such as your software applica- tion, whether you’re printing in color or monochrome, and the type of media[...]

Printer Options 2-3 Reference Guide Color mode Color mode refers to whether you are printing in color or monochrome. T o choose the color mode 1 Press Setup Menu/Print Mode Menu/Color Mode . 2 Choose Color , Mono or Gray . 3 Press OK . Quality modes There are four print quality modes: Production - This setting is useful for fast, better than averag[...]

Printer Options 2-4 Reference Guide Dot s per inch For best results, be sure the printer dpi setting matches the image resolution in the file you are printing. The printer always prints at 600 dpi, even when the dpi setting in the Print Mode menu is set to 300 dpi. The dpi setting refers to the resolution at which your image is created, not the res[...]

Printer Options 2-5 Reference Guide Print passes The number of passes indicates how many times the cartridges must fire to lay down the ink for a complete scan line. Y ou may select multiple passes, so that on a single pass, the jets fire only a fraction of the dots. If you're printing an image with heavy fill or shading, setting the print mod[...]

Printer Options 2-6 Reference Guide Print direction Print direction specifies whether the inkjets fire on both passes of the carriage over the print area (bidirectional), or just on the return pass (unidirectional). If you’re printing an image with heavy fill or shading, unidirectional can reduce running and ink bleeding. If you’re more concern[...]

Printer Options 2-7 Reference Guide A few rules regarding the End of Media feature: • will not work with Cut Sheet selected as supply type. • setting is remembered across power cycles. • setting is not stored as a user parameter . • setting cannot be changed once a plot begins to print. • if you press P AUSE to resume the print, detection[...]

Printer Options 2-8 Reference Guide T o display the current value 1 Press Feed Media Menu /Display Counter . 2 View the current value. 3 Press EXIT . T o print the current value 1 Press Feed Media Menu /Display Counter . 2 Press Print Counter . 3 Press EXIT . T o reset the media counter 0 1 Press Feed Media Menu /Media Counter . 2 Press Reset Count[...]

Printer Options 2-9 Reference Guide Supply T ype This setting allows you to select your supply options. The available options are sheet, roll, roll2 or takeup. Select sheet if you intend to use cut sheet stock. Select roll if you are going to use roll paper on the upper roll feeder . (No takeup available with this option.) Select roll2 if you are g[...]

Printer Options 2-10 Reference Guide The tables which follow provide details on the media sizes and maximum printing areas for rollfeed and sheet media. Media Sizes and Maximum Printing Areas for Rollfeed Media Paper Size Normal Print Area Expanded Print Area GRAPHICS (U.S. OFFSET) 19.0" x 25.0" 17.8" x 23.8" 18.6" x 24.6&q[...]

Printer Options 2-11 Reference Guide Media Sizes and Maximum Printing Areas for Sheet Media Paper Size Normal Print Area Expanded Print Area GRAPHICS (U.S. OFFSET) 19.0" x 25.0" 17.8" x 22.4" 18.6" x 22.8" 20.0" x 28.0" 18.8" x 25.4" 19.6" x 25.8" 22.0" x 26.0" 20.8" x 23.4&[...]

Printer Options 2-12 Reference Guide Margins Margins can be set to Normal or Expanded. The Expanded setting expands the print area and decreases the margins. Any part of the image that extends into the margin will be clipped. When the Margins option is set to Expanded, make sure that you align the media accurately using the guide on the right of th[...]

Printer Options 2-13 Reference Guide T o set margins 1 Press Setup Menu/Paper Option Menu/Margins . 2 Choose Normal or Expanded . 3 Press OK . Auto-Load Delay Auto-Load Delay lets you set the time between when the printer senses the media and when printing starts. This lets you manually reposition the media, if necessary . The default is 6 seconds,[...]

Printer Options 2-14 Reference Guide Auto-Cut Delay Auto-Cut Delay allows you to set a delay time before the printer automatically performs the Auto-cut function. This provides additional time for unattended prints to dry . In addition, you may want to delay auto-cut depending on the media you are using, the ambient temperature and the humidity . A[...]

Printer Options 2-15 Reference Guide Save Media When the Save Media is On (the default), the media advances only as far as needed to print the image. W ith the Save Media option turned off, the printer advances the full print area of the loaded media. For example, if a 36 inch roll is loaded, the printer advances the length of the print area for a [...]

Printer Options 2-16 Reference Guide T o use a previously saved user setting 1 Press Setup Menu/User Setup Menu/Select User . 2 Scroll to the number for the user settings (i.e. user 1, user 2, etc.) to use. 3 Press OK . Choosing a language Printer menus and options can be displayed in the following languages: English, German, French, Italian, Portu[...]

Printer Options 2-17 Reference Guide Y ou can set preheat values for each cartridge in the Left and Right cartridge sets. The following example sets the preheat value for cartridge 4 of the Left cartridge set. T o set the ink preheat value for cartridge 4 of the left cartridge set 1 Press Setup Menu/Ink Option Menu/Ink Preheat Menu/Left/4 Preheat .[...]

Printer Options 2-18 Reference Guide Dryer The dryer helps to dry ink. When set to Auto, the dryer automatically turns on, samples the ambient temperature/humidity and calculates the required dryer output temperature. When set to On, the dryer is at maximum dryer output. Ambient temperature and humidity are ignored and the dryer is at maximum outpu[...]

Printer Options 2-19 Reference Guide Printing the settings Pressing the SetupMenu/User Setup Menu/Print Settings buttons causes the printer to print a listing of its current settings. Be sure to have paper loaded before you start. Returning to the default settings Pressing the SetupMenu/User Setup Menu/Init Settings buttons returns all printer opti[...]

Printer Options 2-20 Reference Guide Printer Default Settings USER SETTI NGS DEFAULT OTHER OPTIONS COLOR MODE COLOR MONO, GRAY CARTRIDGE SET 2x4 1x4 RIGHT, 1x4 LEFT QUALIT Y MODE PHOTO PRODUCTI ON, ENHANCED, USER DOTS PER INCH 600 300 PRINT PASSES 4 (1x4) 3 (2x4) 1, 2, 3, 4, 6, 8, 10 (1x4) 1, 2, 3, 4, 5 (2x4) CARRIAGE SPEED 10 1-10 PRINT DI RECTION[...]

HP-GL/2 options 3 This chapter describes the setting of printing parameters generally used with vector- based files, including palette selection, printer control, rotation, reprints, nesting, ink reduction and ink limiting. KODAK's implementation of HP-GL/2 supports vector/raster mer ge and conforms to "The HP-GL/2 and HP R TL Reference G[...]

HP-GL/2 options 3-2 Reference Guide Palette select Palette select lets you choose either the HP-GL/2 or AutoCAD palette. Both palettes allow 256 active colors with eight colors predefined. The predefined colors for each palette are shown in the following table. HP-G L / 2 Au t o C AD Pen 0 Wh it e W h ite Pen 1 Blac k Re d Pen 2 Re d Ye llo w Pen 3[...]

HP-GL/2 options 3-3 Reference Guide T o set control 1 Press Setup Menu/HP-GL/2 menu/Control . 2 Choose either Sof tware or Printer . 3 Press OK . Rotation The printer automatically prints an image with the long side on the paper axis. T o better fit images and save media, you can use the Rotation option to turn vector files counter- clockwise 90 de[...]

HP-GL/2 options 3-4 Reference Guide Ink reduction Ink reduction lets you reduce the percentage of ink laid down by the printer . This feature applies only to HPGL/2 format images (vector-based images) and has no ef fect on continuous tone images. It is especially useful for images with large amounts of printed area and helps to avoid bleeding or ov[...]

HP-GL/2 options 3-5 Reference Guide Parameters which are monitored for Nest compatibility: • Print quality; • Number of passes; • Print direction; • Speed; • Color mode; • DPI; • Dry time; • Margins; • W ipe on/off; and • Media Save. The following parameters will not affect nesting: • Ink limiting; • Replots; • If Auto Rot[...]

HP-GL/2 options 3-6 Reference Guide T o define nesting wait time 1 Press Setup Menu/HP-GL/2 menu/Nesting Menu . 2 Choose Nest Enable/On . 3 Press OK . 4 On the Nesting menu, choose Nest Time . 5 Choose the Nest T ime ( 30 seconds , 1 minute , 2 minutes ). 6 Press OK . Ink limit The printer can assign an ink limit to polygon fills and wide vectors. [...]

Installing additional memory A The 4800 Series inkjet printers ship with 64 MB of RAM and are upgradable to a maxi- mum of 256 MB. Additional memory helps to free the host computer more quickly . Accept able DIMM sizes Printer memory may be upgraded by installing PC133 (or faster) 168-pin DIMMs ( D ual I n-line M emory M odules). The printer will a[...]

Installing additional memory A-2 Reference Guide T o remove the DIMM 1 Facing the top of the DIMM, push the side clips gently away from the DIMM. DIM M Slo t 2 The DIMM should pop up. Pull the DIMM straight up out of the slot. T o install the new DIMM 1 With the large label on the DIMM facing the away from the board, insert into the slots on the si[...]

T echnical information B MEDIA TYPES: Photo paper, paper matte, drafting films, and specialty. MEDIA ROLL PARAMETERS Inner roll core: 2" and 3" Max. outside roll diameter: 6" Max. roll width: 60", 42" RESOLUTION: 600 x 600 dpi 300 x 300 dpi RTI FEATURES: Rollfeed with cutter Power feed and takeup 8 user-savable settings Pow[...]

Technical information B-2 Reference Guide DIMENSIONS 60" model 42" model Height (platen above floor) 44" (1.12m) 44" (1.12m) Width 111" (2.82m) 93" (2.37m) Depth 28" (0.71m) 28" (0.71m) Weight 165 lbs. 150 lbs. Print width up to 59.6" printable up to 41.6" printable[...]

Menu tree C This section contains an overview of the printer's menu tree. In the figures that follow , items in italics indicate that selecting the option gives access to a menu with further options. Items in bold are the default option. Main menu at a glance Main Menu Load Media Cut Pause Reset Feed Media Menu Forward Media Counter Display Co[...]

Menu Tree C-2 Reference Guide Main menu l Loa d Medi a Feed Medi a Menu l l Cut Se t up Menu l l Paus e U tility M en u l l Re s et l LOAD MEDIA moves media into or away from the platen. C U T cuts media. FEED MEDIA MENU provides access to further options for moving the media forward or backward; setting end of media; and entering/displaying media [...]

Menu Tree C-3 Reference Guide Feed media menu l For war d Ba ckw a r d l l l l M ed ia Counte r E nd o f Med i a l l Displ ay Counte r Exit l Forward advances media toward the front of the printer . Media Counter provides access to additional options where the length of a roll of media can be entered and the media counter reset. Display Counter dis[...]

Menu Tree C-4 Reference Guide Setup menu at a glance Setup Print Mode Menu Color Mode Color , mono, gray Quality Mode User , Production, Photo , Enhanced Dots per Inch 300, 600 Cartridge Set 1x4 Right, 1x4 Left, 2x4 Print Passes 1, 2, 3, 4 , 6, 8, 10 (For 1x4 cartridge sets) 1, 2, 3 , 4 ,5 (For 2x4 cartridge set) Carriage Speed 1-10, 10 Print Direc[...]

Menu Tree C-5 Reference Guide Ink Option Menu Ink Preheat Menu Left, Right Dryer Auto/ Off /On Auto-W ipe On/ Off Exit Exit Setup menu l Print M ode Me nu User Setup Menu l l Paper Opt ion Me nu Ink Opt ion Me nu l l l l HP-GL/ 2 Menu Exit l Print Mode Menu provides access to options for color , quality , cartridge set, print passes, carriage speed[...]

Menu Tree C-6 Reference Guide Print Mode Menu l Col or Mode P rin t P a sse s l l Q u a lity M o d e Carr i age Spee d l l Dot s p er I nc h P rin t D ir ec tio n l l Cart ri dge Set Exi t l Color mode provides access to a further menu to select color , monochrome, or grayscale printing. Quality mode provides access to a further menu to select the [...]

Menu Tree C-7 Reference Guide Paper Option Menu l Suppl y Typ e Auto- C ut M enu l l M edi a St andar d Sav e M edi a l l Ma r g i n s l l A u to -L o a d D ela y Exi t l Supply type provides access to a further menu to select the paper feed mode: roll, roll2, sheet, or takeup . Media standard provides access to a further menu to select the media s[...]

Menu Tree C-8 Reference Guide HP-GL/2 Menu l Pa le tte Se lect Nesti ng Menu l l Cont rol Rep rin ts l l Ro ta tion In k Limit l l Ink Redu cti on Exi t l Palette Select provides access to a further menu to select an AutoCAD color palette or a generic HP-GL/2 palette. Control determines whether certain printing parameters are set in the software ap[...]

Menu Tree C-9 Reference Guide User Setup Menu l Select U ser In it S e ttin gs l l Save U ser P rin t S e tting s l l U ni ts Select LC D C o n trast l l Language Ex i t l Select user provides access to a further menu to select a previously saved user configuration. Default = User 1. Save user provides access to a further menu to save the current p[...]

Menu Tree C-10 Reference Guide Ink Option Menu l Ink Preheat Men u Dryer l l A uto -W ip e l l l l Exi t l Ink preheat provides access to a further menu to set the ink preheat value for each cartridge. Dryer provides access to a further menu to turn the dryer Off or Auto. Auto-Wipe provides access to a further menu to turn the Auto-wipe function On[...]

Menu Tree C-11 Reference Guide Utility menu at a glance Prime Access Menu Access Left Access Right Access Home Color Calib Menu V ertical 4321YMC Horizontal 4321YMC V ert Calib T est Horiz Calib T est Calibration Menu Use Paper Calib On /Off Paper Axis T est Color Db Menu Left, Right, Color Db T est Paper Axis 32.00 - 34.00 (33.00 default) Open Jet[...]

Menu Tree C-12 Reference Guide Utility menu l Pr i m e Di s p la y S e ttin g s l l A ccess M en u P rin t S ettin g s l l C o lo r C a lib M e n u Ser vi c e M enu l l C al i brat ion M enu Exi t l Prime prints the prime pattern. Access Menu provides access to a further menu for options to move the ink carriage away from the service station to acc[...]

Menu Tree C-13 Reference Guide Calibration Menu l Use Paper Calib Open Jet Menu l l Pap er Ax is Te st Paper Axi s l l Color Db Menu l l Exit l Use Paper Calib provides access to a further menu in which you can set this function On or Off. Paper Axis T est prints the paper axis test pattern. Color Db Menu provides access to a further set of menus i[...]

Menu Tree C-14 Reference Guide Service Menu l C a lib ra tio n M e n u About l l Diagnos ti cs Menu C artri dg e In fo l l Tes t Pr i nt l l Exi t l Calibration Menu provides access to calibration options. Diagnostics Menu provides access to a further set of menus for performing diagnostics (tech support only) and for printing the color test. About[...]

Error messages D These display messages are helpful in determining the status of the printer and possible corrective action when operation does not appear to be normal. Error Messages Error messages consist of the message “Internal ERROR: Shutdown” on line 2 of the display . On line 4, a specific message will appear . If you cannot clear the er[...]

Error messages D-2 Reference Guide The following table shows cartridge-related error messages. Error M essage Correctiv e Action Unrecognized cartridge Be sure the cartridge is the correct cartridge for your printer model. Your printer will n ot work with cartridges from othe r models. Remembe r, the printer is reading the value programmed in to th[...]

T roubleshooting E This appendix contains valuable information to help you solve the most common printer problems. The problems addressed are divided into these types: · Printer health · Print quality · Data transfer · Application software T roubleshooting quick list Many common problems can be solved by checking for just three items: · Is the[...]

Troubleshooting E-2 Reference Guide If any of the previous steps failed, your printer may not be correctly con- nected to your computer and/or network. Contact your network administrator or your reseller . Otherwise, continue with the steps that follow . 8. Print directly to the printer from several software applications. 9. If you are networked, l[...]

Troubleshooting E-3 Reference Guide File will not print If you are using a parallel cable, be sure it meets the specifications of IEEE 1284. Check your electrical connections. From your software application, print to a file and send the file to the printer in DOS using the DOS Copy command. At the DOS prompt, type COPY /b filename portname (LPT or [...]

Troubleshooting E-4 Reference Guide ok, inspect the area below service station for anything that might cause it to elevate. Carriage axis failure This may be caused by using media which may curl and cause carriage axis failure. Be sure to use inkjet quality media. An obstruction in the path of the carriage assembly is hindering carriage movement. T[...]

Troubleshooting E-5 Reference Guide Remove the cutter from the left side of the carriage and check it for visible damage. Make sure cutter version 3 (or newer) is installed (see the figure below). 3 Check the shaft for visible damage (carriage moves back and forth on it during operation). Clean the shaft with a lint free cloth and isopropyl alcohol[...]

Troubleshooting E-6 Reference Guide Ink cartridges do not fire properly Be sure that cartridges and the service station are cleaned periodically to maintain good print quality . (See the Maintenance Guide.) Cartridges may wear out after extended use. T ry replacing the cartridge. Store cartridges in a sealed container at room temperature when not i[...]

Troubleshooting E-7 Reference Guide Run the jet status plot as described in the Quick S tart Guide. If sections of the print are missing, add the affected jets to the compensation list. Replace the cartridge if necessary . Ink spills on the flex cable Flex cable refers to the copper contacts on the carriage where the cartridge seats. Clean the flex[...]

Troubleshooting E-8 Reference Guide Overall print quality is poor Prime, clean, calibrate, or replace cartridges. Make sure the printer is positioned on level ground. Use a higher quality print mode, such as Enhanced. Be sure you are using genuine KODAK PROFESSIONAL inks and media. Cartridge spit s small amount s of ink on paper Nozzle plate may be[...]

Troubleshooting E-9 Reference Guide Smudged or dark characters Be sure you are using the correct type of paper for the application. Make sure the paper is straight and unwrinkled when loading it into the printer . Prime, clean, calibrate, or replace cartridges. T ry a different print mode. Improperly formed or misaligned characters Calibrate cartri[...]

Troubleshooting E-10 Reference Guide STEPS TO MINIMIZE GHOSTING (P ARASITIC SUPPRESSION) 1. Use the preheat function and set the heat to 4 on all the cartridges. - On the Main Menu, press Setup Menu/Ink Options Menu/Ink Preheat Menu. In the Ink Preheat menu you will see Cyan - Preheat, Y ellow - Preheat, Magenta - Preheat, and Black Preheat. Go int[...]

Troubleshooting E-11 Reference Guide The printer automatically prints in portrait orientation (X axis = paper axis). If you rotated the image in your application to save paper , set the paper size to the next lar ger size (for example, if you are printing a C size image, choose D size paper). Be sure to set Save Media to ON. This stops the printer [...]

Troubleshooting E-12 Reference Guide Dat a T ransfer Printer doesn’t generate a print Be sure your printer is connected to the port to which you are sending the file. If you are printing over a network, you will need to determine whether the problem is in the network. T ry connecting the printer directly to your computer and send the file again. [...]

Troubleshooting E-13 Reference Guide · Use the printer’s self-test feature or run the demo print to assure that the printer is functioning. · Check that the baud settings for the computer and printer are correct. If the settings do not match, the file may be printed incorrectly or not at all. 2. Verify network connections. • On a print client[...]

Troubleshooting E-14 Reference Guide • On the print server, make sure the printer is not waiting because of a fault. • Make sure the printer is not set up as a login terminal. Application Sof tware Isolating a problem to your sof tware Sometimes printing problems are application software-specific. T ry printing the “T est File” as described[...]

Troubleshooting E-15 Reference Guide Calling for Help If you have tried the suggestions in this manual and still need assistance, call the reseller where you purchased your printer . Before you call technical support for help, be sure that you have all of the following information available: Printer Information model firmware revision (letter) memo[...]