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Nortel Alteon Link Optimizer 150 инструкция обслуживания

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Похожие руководства по эксплуатации

Хорошее руководство по эксплуатации

Законодательство обязывает продавца передать покупателю, вместе с товаром, руководство по эксплуатации Nortel Alteon Link Optimizer 150. Отсутствие инструкции либо неправильная информация, переданная потребителю, составляют основание для рекламации в связи с несоответствием устройства с договором. В законодательстве допускается предоставлении руководства в другой, чем бумажная форме, что, в последнее время, часто используется, предоставляя графическую или электронную форму инструкции Nortel Alteon Link Optimizer 150 или обучающее видео для пользователей. Условием остается четкая и понятная форма.

Что такое руководство?

Слово происходит от латинского "instructio", тоесть привести в порядок. Следовательно в инструкции Nortel Alteon Link Optimizer 150 можно найти описание этапов поведения. Цель инструкции заключается в облегчении запуска, использования оборудования либо выполнения определенной деятельности. Инструкция является набором информации о предмете/услуге, подсказкой.

К сожалению немного пользователей находит время для чтения инструкций Nortel Alteon Link Optimizer 150, и хорошая инструкция позволяет не только узнать ряд дополнительных функций приобретенного устройства, но и позволяет избежать возникновения большинства поломок.

Из чего должно состоять идеальное руководство по эксплуатации?

Прежде всего в инструкции Nortel Alteon Link Optimizer 150 должна находится:
- информация относительно технических данных устройства Nortel Alteon Link Optimizer 150
- название производителя и год производства оборудования Nortel Alteon Link Optimizer 150
- правила обслуживания, настройки и ухода за оборудованием Nortel Alteon Link Optimizer 150
- знаки безопасности и сертификаты, подтверждающие соответствие стандартам

Почему мы не читаем инструкций?

Как правило из-за нехватки времени и уверенности в отдельных функциональностях приобретенных устройств. К сожалению само подсоединение и запуск Nortel Alteon Link Optimizer 150 это слишком мало. Инструкция заключает ряд отдельных указаний, касающихся функциональности, принципов безопасности, способов ухода (даже то, какие средства стоит использовать), возможных поломок Nortel Alteon Link Optimizer 150 и способов решения проблем, возникающих во время использования. И наконец то, в инструкции можно найти адресные данные сайта Nortel, в случае отсутствия эффективности предлагаемых решений. Сейчас очень большой популярностью пользуются инструкции в форме интересных анимаций или видео материалов, которое лучше, чем брошюра воспринимаются пользователем. Такой вид инструкции позволяет пользователю просмотреть весь фильм, не пропуская спецификацию и сложные технические описания Nortel Alteon Link Optimizer 150, как это часто бывает в случае бумажной версии.

Почему стоит читать инструкции?

Прежде всего здесь мы найдем ответы касательно конструкции, возможностей устройства Nortel Alteon Link Optimizer 150, использования отдельных аксессуаров и ряд информации, позволяющей вполне использовать все функции и упрощения.

После удачной покупки оборудования/устройства стоит посвятить несколько минут для ознакомления с каждой частью инструкции Nortel Alteon Link Optimizer 150. Сейчас их старательно готовят или переводят, чтобы они были не только понятными для пользователя, но и чтобы выполняли свою основную информационно-поддерживающую функцию.

Содержание руководства

  • Страница 1

    Part No. N0008714 0 2 22 Novem ber 200 4 CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide[...]

  • Страница 2

    2 N0008714 0 .1 CallPilot 100/150 Desktop Messaging Installation an d Maintenance Guide Copy right © 2004 Nortel Netw ork s All right s reserved. 200 4. The inform ation in thi s doc ument is sub ject to change wit hout notice . The statement s, configuration s, technical data, and recomme ndation s in this d ocument are be lie v ed to be accurate[...]

  • Страница 3

    3 CallPilot De sktop Me ssaging Installa tion and M aintenanc e Guide Contents Chapter 1 Requirements f or installing Desktop Messa ging . . . . . . . . . . . . . . . . . . . . . 7 About Cal lPilot Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hardware requir ements . . . . . . . . . . . . . . . .[...]

  • Страница 4

    4 Contents N0008714 0 2 Removing the CallPilot Me ssage Stor e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 Configur ing Gr oupWise for Desktop M essaging . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Configur ing Lo tus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Страница 5

    Contents 5 CallPilot De sktop Me ssaging Installa tion and M aintenanc e Guide The subscr iber ha s message a ccess problems . . . . . . . . . . . . . . . . . . . . . . . 5 6 The subscr iber ha s problems sendin g messages . . . . . . . . . . . . . . . . . . . . . 56 In sent me ssages digits or s ymbols ap pear instea d of la nguage-spec ific symbo[...]

  • Страница 6

    6 Contents N0008714 0 2[...]

  • Страница 7

    7 CallPi lot Desk top Messagi ng Inst allation and Maintenan ce Guid e Chapter 1 Requirements for installing Desktop Messaging About CallPilot Desktop Messaging With Call Pilot Desk top Messaging f rom subscri bers can a ccess their Cal lPilot mai lbox f rom their personal computer. Subscri bers c an manage al l their voice me ssages in one graphic[...]

  • Страница 8

    8 Chapter 1 Requirem ents fo r installing Desktop M essaging N0008714 02 Softwa re requirem ents Integrated c lients Integr ated c lients r un with a corpo rate email server. You can us e Desktop Messaging with one or more of t hese clie nts: • Microsof t Outlo ok 2000, 2002 (XP) and 2003 • Lotus Note s 4.6x, 5. x, 6.x (including 6.5) • Group[...]

  • Страница 9

    Chapt er 1 Requ irements for i nstalling Des ktop Mes saging 9 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Where to g et help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL ( 1-800-466- 7835) If you al ready hav e a PIN Code, you can ent er Expres s Routing Cod e (ERC) 19 6#. If you[...]

  • Страница 10

    10 Cha pter 1 Req uirements for install ing Desktop Mess aging N0008714 02[...]

  • Страница 11

    11 CallPi lot Desk top Messagi ng Inst allation and Maintenan ce Guid e Chapter 2 Configuring y our system for Deskto p Messag ing Bef ore y ou install Desk top Messaging Before i nstalli ng and using Deskto p M essagi ng: • In Call Pilot Ma nager, make sure t hat the number of Maximum Outcal ling Chann els is enough to accommoda te the expected [...]

  • Страница 12

    12 Cha pter 2 Con figurin g your syste m for Desktop M essaging N0008714 02 Configuring IMAP/LD AP/SMTP ser ver s fo r Desktop Me ssa ging CallPil ot supp orts IM AP/LDAP protocol s, which let Desktop Messaging subscr ibers access t heir CallPil ot mailbox es using Microsoft Outlook, Lot us Notes, Nov ell GroupWise, and sel ected third- party In te[...]

  • Страница 13

    Chapter 2 Configur ing your s ystem for De sktop Me ssaging 13 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Configuring en vironments without a DNS The D omain Name Syste m (DN S) is a n Intern et ser vice th at tra nslat es do main names i nto IP address es. Beca use domain na m es a re alphabe tic, they are e asier fo r su[...]

  • Страница 14

    14 Cha pter 2 Con figurin g your syste m for Desktop M essaging N0008714 02[...]

  • Страница 15

    15 CallPi lot Desk top Messagi ng Inst allation and Maintenan ce Guid e Chapter 3 Install ing an d conf iguring De sktop Messaging It tak es approxi m ate ly 10 min utes to i nstal l CallPil ot Desk top Messa ging. De pending on the subscri bers’ exp e rti se, you can a s k the m to instal l Desktop Me ssaging on their computer. Installation in f[...]

  • Страница 16

    16 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 Uninstalling an ear lier vers ion of Desktop Messaging If the subscribe r has Desktop Messag ing 1.06 or ear lier on t heir comput er, uninstall it before you do th e instal lati on procedur e. To uninstall a previous version of Desktop Messaging 1 Quit any o pen application [...]

  • Страница 17

    Chapter 3 Installing and confi guring De sktop Me ssaging 17 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Installing Desktop Messagi ng You insta ll Deskto p M ess aging fro m the Call Pilot 100/150 Doc umentat ion and Cli ent Software CD. Be sure t o instal l the version of Desktop Mess aging that is righ t for your system.[...]

  • Страница 18

    18 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 Install ing only the Ca llPilo t Player If you want only the CallPilot Pl ayer funct i onali ty of Desk top Messaging. yo u can inst all only the CallPil ot Player component. W ith the CallP i lot Player , you can record greeting s, prompt s or names a s a .vbk f ile, and c o[...]

  • Страница 19

    Chapter 3 Installing and confi guring De sktop Me ssaging 19 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Installi ng Desktop Messaging versi on 2.0 or 2.5 1 Load the Ca llPilo t 100/150 CD in the CD -ROM drive o f your computer. 2 Double -click t he CD folder and double-cli c k the Optio nal Softwar e folde r . 3 Double -cl[...]

  • Страница 20

    20 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 8 Click th e Next button. The D estin ation Folde r scree n app ears. 9 Click t he Next but ton to accept th e default di rectory, or cl ick the Browse button if you want to locate other destinat ion fo lders, and selec t the folder yo u want to in stall Desktop Mess aging in[...]

  • Страница 21

    Chapter 3 Installing and confi guring De sktop Me ssaging 21 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 11 Select the check boxes for the e mail clients t hat you use. Intern et Mail clie nts inclu de Microsoft Outl ook Express, Micr osoft Outl ook in Internet mail mode, Netsc ape Messe nger, an d Qualcomm Eu dora Pro. 12 [...]

  • Страница 22

    22 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 15 Click th e Next button. The C allPilo t Mail box N umber scree n appea rs. 16 Enter t he subsc riber’s mailbox numbe r. The mailbox numb er is usua lly the subscr iber’s extensi on number. 17 Click th e Next button. The L DAP S erver Setti ngs sc reen appea rs. 18 In t[...]

  • Страница 23

    Chapter 3 Installing and confi guring De sktop Me ssaging 23 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 19 Click th e Next button. The Ready t o Instal l! wind ow appears. We r ecommend y ou leave t he Update default mai l profil e box se lect ed. If you ar e instal ling Desktop Me ssagin g for Lotus Notes, you must ente r[...]

  • Страница 24

    24 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 20 Click th e Next button. The inst allation progr ess ba r appears and indicates t hat files are being c opied. 21 Click th e Finish butto n to c omple te the i nstal latio n.[...]

  • Страница 25

    Chapter 3 Installing and confi guring De sktop Me ssaging 25 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Installi ng Desktop Messaging versi on 1.07 1 Load the Ca llPilo t 100/150 CD in the CD -ROM drive o f your computer. 2 Double -click t he CD folder and double-cli c k the Optio nal Softwar e folde r . 3 Double -click t [...]

  • Страница 26

    26 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 7 Select the check boxes for the e mail clients t hat you use. Intern et Mail clie nts inclu de Microsoft Outl ook Express, Micr osoft Outl ook in Internet mail mode, Netsc ape Messe nger, an d Qualcomm Eu dora Pro. 8 Click th e Next button. The Languag e selection scr een ap[...]

  • Страница 27

    Chapter 3 Installing and confi guring De sktop Me ssaging 27 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 10 Click th e Next button. The S elect Dest inatio n Fold er scre en ap pears . 11 Click t he Next but ton to accept th e default di rectory, or cl ick the Browse button if you want to locate other destinat ion fo lders,[...]

  • Страница 28

    28 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 14 Click th e Next button. The C allP ilot S erver Settin gs scre en ap pears . 15 In the Server Name or IP A ddres s b ox type the FQDN or IP a ddress of the Ca llPilot 100/150 syste m. 16 In the SMTP/VPIM prefix box t ype th e SMTP/VPIM prefi x of the CallPil ot subscr iber[...]

  • Страница 29

    Chapter 3 Installing and confi guring De sktop Me ssaging 29 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide If you ar e instal ling Desktop Me ssagin g for Lotus Notes, you must ente r your Lot us Notes passwo rd before the installa tion process cont inues . The Desk top Messa ging i nstalla tion program tries t o dete ct Lo t[...]

  • Страница 30

    30 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 After you install Desktop Messaging After yo u install Deskt op Messagi ng: • Set the de fault em ail c lient. • Conf igure access t o Deskto p Messaging o n subscribers’ computers • Set the T imezone and Dayligh t Sa vings T ime setting in Cal l Pil ot Manage r To se[...]

  • Страница 31

    Chapter 3 Installing and confi guring De sktop Me ssaging 31 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Conf iguring Ou tlook 200 2 Outlook 20 02 handles mail ac counts differe ntly t han previ ous ver sions of Out look. This secti on descri bes how t o configur e the Desktop Messag ing optio ns for Outlook 2002 . To set D[...]

  • Страница 32

    32 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 • Do not se lect th e Log on using Secure P assword Authent ication ( SPA) check box. • Serv er Inf orm ation — Ente r the Call Pilot fully qua lified domain na me (FQDN) fo r both the inc oming and outgoing se rvers. 5 Click Next . A me ssage appe ars th at con firms t[...]

  • Страница 33

    Chapter 3 Installing and confi guring De sktop Me ssaging 33 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Conf iguring N ovell Gr oupW ise This sectio n is an over view of how G roup Wise i s int egrat ed with Call Pilot . For inform ation on how to use GroupWise to addres s, compose, open, dele te, and perform ot her CallPi[...]

  • Страница 34

    34 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 5 In the Mailbox box, ent er the su bscriber’s mail box numbe r. 6 At Check for new messages (Auto m atica l ly/Man ually), if the subs criber use s ISDN or dialup, sel ect Manually . This opt ion sa ves on tol l char ges by n ot cont inuously checking for new messages on C[...]

  • Страница 35

    Chapter 3 Installing and confi guring De sktop Me ssaging 35 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Configuring Lotus Notes Updating the Mail database In Lo tus No tes, the Mail datab ase d esign dete rmine s which mes sages a ppea r in th e Note s mes sage list. T here ar e two ways t o update the data base de sign fo[...]

  • Страница 36

    36 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 4 On the File men u, click Database , and then click Replace Desi gn . The Replac e Datab ase Design d ialog box a ppears. 5 Select Tem plate Serv er . The Templat e Server wi ndow appe ars. 6 Select Loc al , and then cli ck OK . 7 Select the Show advanced te mplates check bo[...]

  • Страница 37

    Chapter 3 Installing and confi guring De sktop Me ssaging 37 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Configuring Int ernet Mail clients CallPil ot Desk top Messa ging su pports these In ternet mail cli ents: • Outlook Exp ress • Outlook i n Internet mail mode • Netscape M esse nger • Eudora Pr o You need th e fo[...]

  • Страница 38

    38 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 6 In the E-mail address box type the su bscr iber’s CallPi lot address in the form <SMTP/VPIM pref ix><mailbox numb er>@<local CallP ilot 100/ 150 sys tem>. For exampl e: 14165556003@voices erver. ca.resul t.com, wher e: • 1416555 is the SMTP/VPIM prefix[...]

  • Страница 39

    Chapter 3 Installing and confi guring De sktop Me ssaging 39 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Configuring an LDAP directory service for Outlook Express or Outlook 1 Start Out look. 2 On the Tools menu , click Accounts . The Inte rnet Accounts scr e en app ears. 3 Click th e D irect ory S ervice tab. 4 Click th e [...]

  • Страница 40

    40 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 Configuring special settings for Outlook Express or Outl o ok in Intern et Mail mode 1 Select the settings f or the type of Out look the subscri ber us es. • If the subscr iber uses Outlook Express: a On the Tools menu , click Options . The O ptio ns scr een app ears. b Cli[...]

  • Страница 41

    Chapter 3 Installing and confi guring De sktop Me ssaging 41 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Configuring Netscape Me ssenger 4.x If the subscr iber uses Netscape Messenger version 4.x as t heir Internet Mail cl ient, use these procedur es. If the subsc riber uses Nets cape Mess enger 6. 2, refer to “Configu r [...]

  • Страница 42

    42 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 12 From When I delete a message , se lect Ma rk it as d elete d . 13 Select the Clean up (“Expung e”) Inbox on e xit check box. 14 Click th e OK button. You r eturn to the Ma il Serve rs scr een. 15 In the Outgo ing ma il (SM TP) s erver box type the FQDN o r IP addre ss [...]

  • Страница 43

    Chapter 3 Installing and confi guring De sktop Me ssaging 43 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Configuring an LDAP dir ectory serv ice for Nets cape Messenger 1 Start Ne tscape Messenge r. 2 On the Communicator menu, select Address Book . The Addres s Book scr een ap pears. 3 On the File men u, select New Direct o[...]

  • Страница 44

    44 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 Configuring Netscape Me ssenger 6.2 If the subscr iber uses Netscape Messenger version 6.2 as t heir Internet Mail cl ient, use these procedur es. If the subsc riber uses Nets cape Mess enger ver sion 4, r efer to “Configuri ng Netscap e Messenger 4.x” on pa ge 41 . Notes[...]

  • Страница 45

    Chapter 3 Installing and confi guring De sktop Me ssaging 45 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 12 Click th e Next butt on. The Account Name page appears. 13 T ype a name f or the CallPi lot mai lbox t o help th e subsc riber to ide ntify it in Net scape Ma il. 14 Click th e Next butt on. The Congrat ulations page [...]

  • Страница 46

    46 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 Conf igurin g Eudora Pro To change a ny part of this confi guration after it is complete, on t he Tool s menu click Options to display the configur atio n screen s. Configuring an IMAP account on Eudora Pro 1 Double click th e Eudora Pro icon. The New Account Wizard - Welcome[...]

  • Страница 47

    Chapter 3 Installing and confi guring De sktop Me ssaging 47 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 12 Click th e Next button with out enter ing a location p refix . The New Account Wizard - Outgoing E-Mail Server screen appears. 13 Chec k that the Outgoing Server box contains the FQDN or IP address of th e CallPil ot [...]

  • Страница 48

    48 Cha pter 3 In stalling and configuri ng Desktop Mess aging N0008714 02 Configuring an LDAP directory service for Eudora Pro 1 Start Eu dora Pr o. 2 On the Tools menu click Di recto ry Se rvice s . 3 From the Pr otocol s box, sele ct LD AP . 4 Click th e New Database button. The Modify Da tabase screen a ppears. 5 Click th e Network tab. 6 In the[...]

  • Страница 49

    49 CallPi lot Desk top Messagi ng Inst allation and Maintenan ce Guid e Chapter 4 Troubl eshooti ng This chap ter is about: • Troubles hootin g during i nstallation • Troubles hootin g log on pro blems • Troubles hootin g Outlook 200 2 probl ems • Troubles hootin g Lotus No tes log on problems • Troubles hootin g afte r logging on • Acc[...]

  • Страница 50

    50 Cha pter 4 Troub leshooting N0008714 02 Microsoft Outlook de fault mail client You see t he error messa ge when you install Des ktop Mes saging: “Either Outlook is not the de fault mail clien t or the re is n o def ault ma il clie nt to f ulfil l the cu rren t requ est.” If Outl ook i s insta lled o n the subs cribe r’s compute r but they [...]

  • Страница 51

    Chapter 4 Trouble shooting 51 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 4 From Update Call Pilot Ma il data bases , sele ct Add CallPi lot c omponents or R emove Call Pilot compo nents . 5 Click OK . 6 From the Se lect database(s) dialog b ox, select one or a group of mail fi les to upd ate. 7 Click OK .[...]

  • Страница 52

    52 Cha pter 4 Troub leshooting N0008714 02 Troubleshoo ting log o n problems Invalid cre dentials The subsc riber sees messa ges such as “Invalid crede ntials. P lease retry” or “The s erver coul d not be locat ed. Please Retry. ” 1 On the subs crib er’s comput er, che ck that Des ktop Messagi ng is configure d with the proper setti ngs. [...]

  • Страница 53

    Chapter 4 Trouble shooting 53 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Troubleshoo ting Outlook 2002 problem s These ar e is sues with how Desktop Mes saging works wit h Outlook 2002. These issu es sho uld be resolve d with a future Ou tlook s ervice r eleas e patch fr om Microsoft. Sending messages When a subsc r iber w[...]

  • Страница 54

    54 Cha pter 4 Troub leshooting N0008714 02 Troubleshoo ting Lotus No tes log on problem s When Desktop M essa ging i s instal led, Des ktop Messagi ng appears under Folders and View s. In the Pers onal Name and Address Book on Loc al databa se, two n ew views are creat ed: • Groups (Ca l lPil ot) • Peo ple (Ca llPil ot) Subscrib ers cannot see [...]

  • Страница 55

    Chapter 4 Trouble shooting 55 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide 6 Make s ure that : • the Inhe rit f uture des ign changes c heck box is selec t ed • Hid e form ulas a nd Lo tusScr ipt is n ot sel ected 7 Select CallPil ot Ma il (R5. 0) or (R6.0) , dep e nding on which v ersion of Lotus Notes you use. 8 Click [...]

  • Страница 56

    56 Cha pter 4 Troub leshooting N0008714 02 Troubleshoo ting after loggin g on The CallPilot address book i s empty Lotus Note s subscribers mus t log on t o CallPilot bef ore th ey can downlo ad the address boo k. 1 Make sure t hat your Add ress Book —People (Cal lPilot) window i s the a ctive win dow. 2 On the View me nu, click Refre sh . 3 Make[...]

  • Страница 57

    Chapter 4 Trouble shooting 57 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Messa ges remain in the subscriber’ s Outb o x On Microsof t Outlook, mess ages remain in the mai l client outbox ( not the Cal lPilot Mess age Store outbox). This problem can be caused by the migra tion fro m one ser ver to another whi le main tain[...]

  • Страница 58

    58 Cha pter 4 Troub leshooting N0008714 02 • Ask th e subscri ber to check that their ma ilbox is not ful l. If the ir mailbox is f ull, they cannot send messa ges until some mess ages ar e delete d. • Ask th e subscri ber to check the format of the me ssage addr ess. If the FQDN aft er th e @ symbol does not match t he FQDN of Call Pilot 100/1[...]

  • Страница 59

    Chapter 4 Trouble shooting 59 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide "Unknown" appears in the Sender field In some mess ages, the subscr iber sees a name or pho ne number in the Sen der field. In other messages, the subscrib er sees “ Unknown.” If the cal ler’s phone syste m has Call ing Line ID, CLID i[...]

  • Страница 60

    60 Cha pter 4 Troub leshooting N0008714 02 Messa g es no longer on server The subsc riber receives the e rror messa ge: “This message c ould not be found o n the server. Messages mus t exi st on the s erver in order to be played via t he telep hone. Use computer to play this fi le. Por t faile d.” Voice mess ages that are sa ved to the subscr i[...]

  • Страница 61

    Chapter 4 Trouble shooting 61 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide A subscriber w ho forwar ds or replies to a v oice messa ge in Outlook Express recei ves non -deliver y noti fication that the attached messag e cannot be delivered This occu rs because when a s ubscriber forw ards or rep lies to a v oice message, Out[...]

  • Страница 62

    62 Cha pter 4 Troub leshooting N0008714 02 Accessing D esktop Messaging online Help Desktop Mess aging for Mic rosoft Outlook, No vell GroupW i se, an d Lotus Notes p r o vides standard Help. To access online Help From Micros oft Outloo k: • From your I nbox , on the Hel p menu, sele ct CallPi lot De sktop Me ssagi ng Help . From Novell GroupWise[...]

  • Страница 63

    Chapter 4 Trouble shooting 63 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide Using Desktop Messaging Supp ort Tools Resetting the Cal lPilot message store for Microsoft Outlook This fea t ure i s avai lable on ly for subscrib ers who use Micr osoft Ou tlook. Resett ing th e CallPil ot message s t ore r emoves inva lid or corru[...]

  • Страница 64

    64 Cha pter 4 Troub leshooting N0008714 02 Using CPTrace You can use CPTrace to collec t information a bout probl ems with one of the desktop clients that CallPil ot run s on. You save this information t o a log file th at you can analyze to determine the cause of the pr oblem. Problems y ou can look for in clude: • trouble connecting to Cal lPil[...]

  • Страница 65

    Chapter 4 Trouble shooting 65 CallPilot D esktop M essagin g Installatio n and Mai ntenance G uide CP Trace settings The CPTrace settings are stored in the Windows regis try. The ex isting setti ngs are used each time you run CPTr ace. CP T rac e set ting s IMAP/SMTP Logs all IMAP/SM TP tra ffic Desktop c lient Logs in ternal Outlo ok, Lotus Notes [...]

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    66 Cha pter 4 Troub leshooting N0008714 02[...]

  • Страница 67

    CallPi lot Desk top Messagi ng Inst allation and Maintenan ce Guid e 67 Index A Accessing Help 62 C CallPilot Ad dress Book setting up in Outlook (Internet mail mode) 32 settin g up in Outlook Express 32 CallPilot Mess age Store 33 CLAN IP address 37 Conf iguring en vironments with out a DNS 13 Eudora P ro 46 GroupW ise 33 IMAP account on Outlook/E[...]

  • Страница 68

    68 Index N0008714 0 2 conf iguring 35 error message 50 M Message waiting ind icator 60 Micr osoft Outlook (Internet mail mode) 8 Outlook Express 8 Microsoft Outlook (Interne t mail mode) conf iguring acce ss to CallPilot Address Book 32 Micr osoft Outlo ok 200 2 conf iguring te xt formatting opt ions 32 specifying e-mail se ttings 31 Micr osoft Out[...]