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SPECTRALINK 6020 WIRELESS TELEPHONE SpectraLink 6020 Wireless T elephone and Accessories USER GUIDE Contact Information Please contact your Polycom Authorized Reseller for assistance. Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588 http://www .polycom.com Copyright Notice Copyright © 2007 to 2009 Polycom, Inc. All rights reserved under the In[...]

2 SpectraLink 6020 Wireless T e lephone < * 2 ABC 1 4 GHI 7 PQRS 3 DEF 0 FCN LINE 6 MNO 9 WXYZ # > 5 JKL 8 TUV SpectraLink 6020 V olume Up ST ART FCN Microphone LINE Keypad END Headset Jack Softkeys Nav keys Left/Up For messaging applications Right/Down For messaging applications V olume Down[...]

3 INTRODUCTION Y our SpectraLink 6020 Wireless T elep hone is a state–of-the-art commu- nication device that utiliz es radio wave technology to send and receive voice transmissions. It is designed to operate like a cell phone. How- ever , the handset utilizes the private telephone system in stalled in your facility and will not operate outside th[...]

4 Patent Information The accompanying p roduct is prote cted by one or m ore US and fo reign patents a nd/or pending patent applicat ions held by Polycom, Inc. Notice Polycom, Inc. has prepared this do cument for use b y Polycom personne l and customers. The drawings and specif ications contained h erein are the pr operty of Polyco m and shall be n[...]

5 TABLE OF CONTENTS THE HANDSET ............................................ .............................. 7 Modes of Operat ion ........... ......... ........... ......... ........... ........... ......... ....... 7 Menu Navigation ....... ........... ......... ........... ......... ........... ........... ......... ... 7 Handset Displays ...... [...]

6 Quad Charger ......... ................................. ........... .................. ......... ..... 31 Carrying Options ......... ........... ........... ......... ........... ......... ........... .......... 32 Headsets ..... ......... ......... ........... ........ ............ ........ ......... ........... ......... . 32 HANDSET ADMINISTR[...]

7 The Handset THE HANDSET Modes of Operation Y our handset has four modes of operation: Menu Navigation The navigation keys (Nav keys) just below the softkeys are used to navi- gate through menu options. These are referred to in this guide as Nav  , Nav  , Nav  , Nav  , and NavOK . Mode Description Standby The handset is not in a call o[...]

8 The Handset Handset Displays The top row of the display provides status indicators for various handset conditions. It is referred to as the status bar . The middle lines display information about the handset identity , user profile, calls in progress, menu options, and data from the telephone system. The bottom row displays softkey labels. Standb[...]

9 The Handset Shor tcut Keys When a menu is displayed, a shortcut key may be displayed on the rig ht edge of the menu line. Press the corresponding number on the keypad to activate the corresponding me nu option. Config Menu Ring/T one Settings Lock Keys User Profiles Phone Settings Admin Settings Prof Pl Exit 2 Menu Line Shortcut Key Info Line[...]

10 The Handset Status Bar Indicators Indicator Function The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of ra nge. If voicemail is available the voicemail icon will appear when a new voicemail message is receiv ed. The battery icon indicates the amount of charge remai[...]

11 The Handset Softkey Labels The bottom row of the handset displays labels associated with the fo ur softkeys just below it. When a softkey is active, a label appears to describe its function. Pressin g the softkey will activate the feature. Locked Locked indicate s that the keypad is locked to prevent accidental activation. Press the Unlk softkey[...]

12 The Handset Clr Clear Deletes the entry . Cncl Cancel Returns to the previous menu display without saving any data that might have been entered. Del Delete Deletes the character to the left of the cursor . Exit Exit Exits out of the menus. Hold Hold Places a call on hold. Mute Mute T ogg les to mute or un mute the microphone. No Negative reply P[...]

13 Getting Started GETTING ST ARTED Y our Link 6020 Wireless T elephone is designed for full mobility within the workplace and operates much like a cell phone. It also interfaces with the telephone system at your workplace and incorporates advanced telephony features. This sect ion covers the basic function s available in every facility . For speci[...]

14 Getting Started T urn handset off Press and hold the END key . One chirp will sound. If you are in a call, hang up first, then turn off the handset. Unlock the key pad Press t he Unlk softkey , then # , to unlock the keypad. Lock the keypa d P ress the Cfg softkey , then NavOK . Navigate to Phone Settings in the Config Menu for Keypad Autolock s[...]

15 Getting Started Answer a call The handset will ring or vibrate to alert you of an incoming call. Additionally , a line indicator on the display may flash and the display may show information about the call, such as the caller’ s name and extens ion. T o answer a call, press the START key and hold the earpiece to your ear . Y ou may also activa[...]

16 Getting Started Place a ca ll on hold Press the Hold softkey. Resume a held ca ll Press th e LINE key followed by the lin e number key . Mute the microphone Press the Mute softkey . End the call Press the END key. Be sure to do this at the end of each call to return to the standby mode. Change the pro file Press th e Prof softkey and use the Nav[...]

17 Getting Started Use messag e alerts If programmed in your facility , message alerts may be activated by pressing the FCN key and then a menu option assigned by the system administrator . The asterisk ( < * ) key is used for left and up navigation and the pound ( # > ) key is used for right and down navigat ion. Contact your system administ[...]

18 Advanced Feature s ADV ANCED FEA TURES Facility-Specific Features Press the FCN key while off-hook or in a call to display the the menu options programmed for advanced telepho ny features such as transfer , conference, and voicemail. Contact your system administrator for more information about custom features available in your facility . Message[...]

19 Advanced Feature s softkey to delete the character to the left. Insert new data by pressing the buttons on the keypad. Alphanumeric entries: Key caps CAPS 1 11 2 2 a b c 2 A B C 3 3 d e f 3 D E F 4 4 g h i 4 G H I 5 5 j k l 5 J K L 6 6 m n o 6 M N O 7 7 p q r s 7 P Q R S 8 8 t u v 8 T U V 9 9 w x y z 9 W X Y Z 0 00 * * . - _! $ % & ’ ( ) +[...]

20 Advanced Feature s The Config Menu When the handset is in standby mo de, press the Cfg softkey to enter the Config Menu . The handset cannot make or receive calls while in the Con- fig Menu . This menu allows you to set user preferences. Refer to the diagrams on pages 24-25. Scroll through menu options by using Nav  and Nav  . When an aste[...]

21 Advanced Feature s Profiles Y our handset ring behavior is established by five User Profiles: Silent , Vibrate , Loud , Soft , and Custom . The currently-active user profile is shown on the standby display. The ring behavior can easily be changed by pressing the Pr of softkey and selecting a ne w profile from the list when the handset is in stan[...]

22 Advanced Feature s Ring Settings Ring Cadence Ring T one Ring V olume Vibrate Cadence Ring Delay T elephone Message Alert 1 Message Alert 2 T ones 1-10 V olume No Delay 5 Second Delay 10 Second Delay Off PBX Continuous Short Pulse Long Pulse Off PBX Continuous Short Pulse Long Pulse[...]

23 Advanced Feature s Default Profile Settings Contact your system administrator if you want to reset all user profiles back to these default settings. Setting/Profile Silent Vibrate Soft Loud Custom Ring Cadence Off Off T elephone T elephone T elephone Ring T one T one 1 T one 1 T one 1 T one 1 T one 1 R i n g V o l u m e 11375 Vibrate Cadence Off[...]

24 Advanced Feature s Config Menu Options Lock Keys User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Noise Mode Ring in Headset Ring in Speaker Key T ones Ring Cadence Ring T one Ring V olume Vibrate Cadence Ring Delay continued on next page T elephone Message Alert 1 Message Alert 2 Normal High Severe See Changing Ring Set[...]

25 Advanced Feature s continued from previous page Phone Settings Keypad Autolock Language Set Extension Set User Name Display Contrast Use Hearing Aid Use No Hearing Aid Startup Song Play/Inhibit Enter Number Enter Name Set Contrast Admin Settings Enable Password Disable Password Change Password Restore Defaults Speakerphone Enable/Disable V erify[...]

26 Accessories ACCESSORIES Accessories for the SpectraLink 6020 Wireless T elephone include three different charger models, three different Ba ttery Pack models, headsets and several carrying options. Batter y Packs The Battery Packs must b e recharged periodically . Each type of Battery Pack requires a different amount of t ime to achieve a fully [...]

27 Accessories The Battery Pack can be changed while th e call is still in progress. Do not press END . Quickly remove the discharged Battery Pack and replace with a charged Battery Pack, press END to turn the handset back on and then press START to resume the call. Notes on Batter y Packs • Maximum Battery Pack performance is achieved after a fe[...]

28 Accessories The Single and Dual Chargers allow the handset to remain operative in speakerphone mode or with a head set while charging. Handsets may be charged while in standby mode, while in an activ e call or while turned off. Place the Single or Dual Charger on a flat, horiz ontal surface. Plug the power supply into the charger and into an app[...]

29 Accessories Single Charger The Single Charger is designed to allow the handset to remain opera- tional through speakerphone or headset use while the han dset's Battery Pack is being charged. The ha ndset ma y also be charged while it is in standby mode or turned off. Place the handset in the Single Char ger facing forward. While the hand- s[...]

30 Accessories Dual Charger The Dual Charger is designed t o charge the Battery Pack in the handset while it remains operational and also charge an additional Battery P ack in the rear charging bay . The handset has charging priority when both slots are occupied. Place the handset in the front slot, facing forward. The Battery Pack alone snaps into[...]

31 Accessories Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occu- pied bay indicates the charging statu s of the Battery Pa ck in the bay. A flashing LED may indicate a Ba ttery Pack failu[...]

32 Accessories Carr ying Options The following options are availabl e for handset protection and easy handset carrying and removal. Belt clip: Spring-loaded plastic belt clip that attaches to the back of the handset. Swivel belt clip: Swivel-style belt c lip that attaches to the back of the handset with full 360 degree swivel or eight-position ratc[...]

33 Administration HANDSET ADMINISTRA TION FA Q s How does the h andset power off and power on? The END key is the power on/power off key . Press and hold it to turn the handset on. T urn the handset off from the standby mode by pressing and holding the END key . If you are in an active call, end the call by pressing the END key. This returns the ha[...]

34 Administration What is the range of the wireless telephone? As barriers affect radio transmission, there is no single answer for this question. Normally , you can expect t he same range as with any other wireless device. However , if your fa cility has metal walls or other mate- rials that inhibit radio waves, the range will be reduced. How do I[...]

35 Administration grammed feature. Contact your phone system administrator for detailed information on how to access these features in your facility . Can I use the wir eless telephone at home? Access points installed in your facility transmit the radio waves emit ted by your wireless telephone to the telephone system in your facility which links t[...]

36 Safety SAFETY INFORMA TION Chargers and Batter y Packs It is normal for the Battery Pack to bec ome warm when charging. Chargers operat e in a 50° to 85° F ( 10° to 30° C) environment . Do not expose them to freezing temp eratures or direct sunlight. Do not place anyth ing in the charger other than th e handset or single Battery Pac k as app[...]

37 Safety Wireless T elephones Operationa l W arnings Pot entially Explosiv e Atmospheres T urn off your handset prior to en tering any area with a potentially explosive atm o- sphere. Do not remove, insta ll, or charge batteries in such areas. Sparks in a potentially explo sive atmosphere can ca use an explosion or fire res ulting in bodily injury[...]

38 Safety Electromagnetic Interference and Compati bility Fac il i t ie s T o avoid e lectromagnetic inte rference and/or co mpatibility conflicts, turn off your handset in any facility where posted noti ces instruct you to do so. Hospitals or health care facilities may be using equipm ent that is sensitive to external RF energy . Pacem aker s The [...]

39 Safety • Use hands-fre e operation, if available. • Pull off the road , aisle, or path and park b efore making or answer ing a call. For V ehicles Equipped with an Airbag Do not place a p ortable device in the area o ver the airbag or in the air bag deploy- ment area. An airba g inflates with great force. If a handset is placed in the airbag[...]

40 Safety T éléphones sans fi l ! T outes les batteries p euvent entraîner des dommages maté-riels et/ou des blessures corporelles, par exem- ple des brûlures, si un maté riau conducteur comme un bijou, des clés ou des chaînes à perles entrent en con- tact avec les bor nes exposées. Le matériau conducteur peut refermer un circuit électr[...]

41 Safety Avertissements con cerna nt le fonctio nnement Atmosphères potentiellement explosives Mettez votr e combiné hors tension av ant d’entrer dans une zon e présentant une atmosphère p otentiellement explosive . Ne retirez pas, n’inst allez pas et ne chargez pas l es piles dans ces zones . Dans une atmosphère potentiellement explosive[...]

42 Safety Stimulateurs ca rdiaques L ’association des fab ricants de matériel méd ical recommande que les équipe- ments radio p ortables sans fil soien t maintenus à une distan ce minimale de 15 centimètres des stimulateurs cardiaque s. Ces recommandations sont con- formes aux recherc hes et aux recommandations du c abinet indépendant Wirel[...]

43 INDEX A Accessories Battery Packs 26 Carrying options 32 Chargers 27 Headset 32 Active mode 7 Administration Care of handset 46 FAQs 33 Handset Operat ion Summary 13–17 Specif ications 45 Answer call First line 15 Second line 15 Via headset 15 B Backlight 16 Battery Packs Chargin g 28–31, 34 Charging st atus 28 Dual Charger 30 Options 26 Qua[...]

44 Cleaning 35, 46 Cover 32 Illustration 2 Lock 11, 14 Unlock 12, 14 M Menu navigat ion 7 Message alert 7, 17, 18 Modes of operatio n 7 Mute On status bar 10 Softkey label 12 Use of 16, 34 N Navigation 7 R Range 34 S Safety Use while driving 38 Shortcut key 9 Softkey Active 11–12 Labels 11–12 Speakerpho ne Answer wi th 15 Icon 10 Softkey label [...]

45 SPECIFICA TIO NS Radio fr equency 902–928 MHz T ransmission type Frequency Hopping Sprea d Spectrum (FHSS) FCC certifi cation Part 15.247 Voice encoding ADPCM (Proprietary) T ransmit power Up to 100 mW peak, < 10 mW average Display Up to six li nes of text pl us one icon status row and one row for softkey lab els. Model dimens ions 5.4"[...]

46 CARE OF YOUR HANDSET • Avoid dropping the handset or knocking it against hard surfaces. Carrying the handset in a holster or carrying case will help protect it. • There are no ser viceable parts in the ha ndset or chargers. Y ou shou ld not open the hands et case or disassembl e the chargers. Doing so will void your warranty . • T urn off [...]

SPECTRALINK 6020 WIRELESS TELEPHONE SpectraLink 6020 Wireless T elephone and Accessories USER GUIDE Contact Information Please contact your Polycom Authorized Reseller for assistance. Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588 http://www .polycom.com Copyright Notice Copyright © 2007 to 2009 Polycom, Inc. All rights reserved under the In[...]