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MGC Manager User ’ s Guide V ol. I V ersion 7.5[...]

Copyright © 2006 Polyco m, Inc. All Rights Reserved Catalog No. DOC2 064F V ersi on 7.5 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distr ibution, repr oduction or unauthor iz ed use of these materials is permitted without the expressed written consent of Polycom, In c. Inform[...]

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MGC Manager User ’s Guide - V olume I i T able of Content s Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Requirements ................... .... .................... ................................ 1-1 Prerequisites .............. ................... .................... ................ .........[...]

T able o f Content s ii Selecting the View Mode ................... .................... ................... ... 3-7 Showing and Hiding the Toolbars ......... ........................ .............. 3-9 Showing and Hiding the Status Bar ................... ................... ..... 3-10 Showing and Hiding the Memory Indicators ..... ...............[...]

MGC Manager User ’s Guide - V olume I iii Meeting Rooms ...................... .................... ................... ......... 4-4 Conference Types ................. ................... .................... ................... ..... 4-6 Entry Queue .......................... ................... .................... ............... ......... 4-[...]

T able o f Content s iv Video Sources ......................... .... .... ................ .... .... ... ......... 4-71 Resource Force ................................ .................... ................ 4-82 Meet Me Per Conference ......................... .... ............... .... .... . 4-84 Recording ............. ................... ........[...]

MGC Manager User ’s Guide - V olume I v Participant’s Video Status .............................. .... ... .... .... .... ... 5-22 Monitor Filter ................................... .................... ................... ... 5-23 Monitoring All Conferences ..... ............ ................ ................... ... 5-25 Secure Conference Mode[...]

T able o f Content s vi Adjusting the Broadcas ting and Listening Vo lume ... ................ 6-24 Muting/Unmuting Participant’s Audio or Video ....................... 6-25 Blocking/Unblocking Audio ...... ............................ ............... ..... 6-29 Enabling/Disab ling Auto Gain Control (AGC) ............. ............ 6-31 Video Man[...]

MGC Manager User ’s Guide - V olume I vii Allowing Partic ipant Questions .................................... ....... 6-84 Ending Participant Questions ................................ .... .... ....... 6-86 Removing Participants from the Q&A Queue ..................... 6-87 Clearing Q&A Queues ........................... ...............[...]

T able o f Content s viii ISDN Participants ............................ ........................ ............ 8-19 H.323 Participant ......................... ................ .... .... .... ............ 8-19 SIP Participants ........ ................... .................... ................... . 8-21 Enabling Entry Queue Access for Co nferences .[...]

MGC Manager User ’s Guide - V olume I ix Scheduling a C onference Reserva tion from a Reserva tion Template (Database) ............. ................... .................... .................... .................. 9-13 Recurrent Reservations ........................ .................... ................... ....... 9-17 Defining the Reservation Re[...]

T able o f Content s x[...]

1-1 1 Before Y o u Begin The MGC Manager application is design ed to set up and monitor multi point video conferences, and to perform system configuration activities for the MGC Multipoi nt Control Units (M CUs) to which it connects. MG C Manager is co nsists of a u ser-p rovided PC workstation, equipped wi th a W indows 98 ® , W indows NT ® , W [...]

Chapter 1 - Before Y ou B egin 1-2 About the MGC Manager User ’ s Guides The MGC Manager User Guides docume ntation set includes the following volumes: • MGC Manager User ’ s Guid e - V olume I • MGC Manager User ’ s Guid e - V olume II • MGC Manager User ’ s Guide - V oicePlus Edition The content of these volumes is l isted below . T[...]

MGC Manager User ’s Guide - V olume I 1-3 Chapter 6 - Operations Performed During On Going Conf erences A description of oper ations that can be per for med during an On Goin g Conferen ce. Chapter 7 - Meet Me per Confer ences and Meeting Rooms Describes the methods for res erv ati on-less conferencing and how to define Meet Me conferences. De sc[...]

Chapter 1 - Before Y ou B egin 1-4 Chapter 3 - Ad Hoc Conferencing an d External Database Authentication Describes Ad Hoc conferencing an d external database authentication, including different sce narios and au thenticatio n proc ed ures. Includes instructions on how to define Pro files and set u p Entry Queues fo r Ad Hoc conferencing. Chapter 4 [...]

MGC Manager User ’s Guide - V olume I 1-5 MGC Manager User’ s Guide - V oicePlus Edition Chapter 1 - Overview Provides a genera l description o f the MGC unit’ s main audio features, sy stem requirements and prerequi sites. Chapter 2 - Defining S tandard Audio Only Confer ences and Reservations Includes step-by-st ep instructio ns for setting[...]

Chapter 1 - Before Y ou B egin 1-6 Conventions When learning the MGC Manage r appli catio n, it is important for y ou to correctly in terpret the te rms and conve ntions used in th is Guide: • “Choose” or “Double-click” is used when you n eed to activat e a menu command or a command button in the dialo g box. • “Select” or “Click?[...]

2-1 2 MGC Manager Overview In multipoint video confere ncing, several audi o and video endpoints can simultaneously p ar ticipate in a confer ence, having establ i shed communication s by connectin g to the Mult ipoint Control Uni t (MCU). The MGC unit can conne ct the endpoi nts via ISDN, T1-CAS , IP , A TM and serial connection s (MPI), allowing [...]

Chapter 2 - MGC Manager Overview 2-2 MCU Management The MGC unit is c ontrolled by the MGC Manager applica tion installed on a customer-provide d computer or serv er . The application works with the following operati ng syst ems: W indows 98 / ME / NT / 2000 / XP . The operator ’ s wo rkstation connect s to the MGC unit usi ng : • Ethernet LAN [...]

MGC Manager User ’s Guide - V olume I 2-3 MGC System Main Features This section briefly describes the ma in features o f the MGC system . Universal T ranscoding For each endpoint connected to a conference, the MGC's Universal T ranscod in g gateway automatically resolves : audio compression, video protocol, video resol ution, frame rate, ban[...]

Chapter 2 - MGC Manager Overview 2-4 Dynamic Continuous Presence The dynamic Continuous Pr esence capa bility of the MGC sy stem enables user friendly vi ewing flexibilit y and conference in teraction. This typ e of video session o ffe rs multiple viewing op tions and win dow layout s for video conferencing. Continuous Presence for video con feren [...]

MGC Manager User ’s Guide - V olume I 2-5 The Continuous Presence Quad V iews mode offers three additional wind ow layouts for lar ger conferences with more than 10 participants, for example: 4x4, 2+8, 1+12. Figure 2-5 shows these layouts. Figure 2-5: Continuous Pr esence Quad Views - Additional Video Layouts For conferences with more participant[...]

Chapter 2 - MGC Manager Overview 2-6 Multiple Switching Modes Switching betwe en vi deo partic ipants ca n be performed using these features: • V oice activation • Operator-force via the MGC Man ager to and/or the MG C W ebCommander • Selecting certai n participant displa y windows as fixed and others as voice-activated • Lecture Mode and L[...]

MGC Manager User ’s Guide - V olume I 2-7 The IVR service enab les the following op erations that le t operators facilitat e and manage conferencing: • Personally g uide individual participants to the conference • Monitor all particip ants who are curren tly waiting in th e Entry Queue and IVR Queue regardless of thei r conference associati o[...]

Chapter 2 - MGC Manager Overview 2-8 Entry Queue An Entry Queue is a special routin g lo bby to w hich one or several dial-in numbers are assigned. When callers dial this number , they access this Entry Queue where they wait to be routed and connected to the conference. The following Ent ry Queue op tions are avai lable: Unattended Entry Queue Both[...]

MGC Manager User ’s Guide - V olume I 2-9 V ideo+ Features The V ideo+ board supports the fo llowing features and enhancements: • Ability to run co nferen ces across V ideo+ card s without fragment ation • H.264, H.263 and H .261 video protocol fo r high quality trans mission • Conference On Po rt (COP) mode - Cont inuous Presence vide o la[...]

Chapter 2 - MGC Manager Overview 2-10 Conferencing Cap abilities and Options Conference Reservations Features MGC Manager provides the foll ow ing options: • Conferen ces can be reserv ed and sche duled ahead of time (Reservations) or set up to star t immediately (On Going Conf erences) • Conference resources are defined and re served during co[...]

MGC Manager User ’s Guide - V olume I 2-11 Conference Management an d Monitoring Feat ure s MGC Manager provid es capabilities for man agement and monitoring of participants and conferences, includ ing the following: • Lecture Mode, Lect ure Show or Prese ntation Mode in Continuo us Presence conferences • Far End Camera Control (FECC/LSD) i n[...]

Chapter 2 - MGC Manager Overview 2-12 MGC Unit Advant ages The MGC unit pro vides th e following advantages: Connectivity T o provide the flexibility t o set up multi-netwo rk conferences or to use the MGC unit as a multi-network gateway , the MGC unit can be connected with the following tele communication li nes: • ISDN T1 lines • ISDN E1 line[...]

MGC Manager User ’s Guide - V olume I 2-13 • Redundant power supp lies (in the MGC-100 & MGC+100 only). The MGC-100 can be equipped wi th up to three load-sharing, re dundant power supp lies. A fully loaded system requires only two power sup plies – the thir d power supply is availab le in the ev ent of a fail ure in one of t he units •[...]

Chapter 2 - MGC Manager Overview 2-14[...]

3-1 3 MGC Manager Basics The MGC Manager i s a W indows-based, operato r controlled interface, installed on a user -provided PC. S t arting the MG C Ma nager Application At the end of the MGC Mana ger software i nstallation, th e MGC Manage r applicatio n folder is add ed to the Pr ograms menu, under the St a r t menu. T o start the MGC Ma nager Ap[...]

Chapter 3 - MGC Manager Basics 3-2 The MGC Manager Main Window When you open the MGC Manager appl icati on, the main window is displayed. Figure 3-1: MGC Manager Main Window Y ou can display the Main window and an y other window (such as templat e lists and databases) in various ways . The MGC M anager maintai ns the last display each time it is op[...]

MGC Manager User ’s Guide - V olume I 3-3 The MGC Mana ger main window is divided in to the foll owing sections : T able 3-1: MGC Manager Main Window Details Window Item Description Main Menu bar Displays titles of available menus. T oolbars The MGC Manager has several toolbars for performing commonly used tasks. The tool bars are display ed in t[...]

Chapter 3 - MGC Manager Basics 3-4 Additional W indows The MGC Manager uses several windows to present information. If multiple windows are open at a ti me and a window is hi dden behind another on e, it can be accessed by clicking on t he W indow men u. For details, see “Multiple W indow Display” on page 3-12. The add itional windows display T[...]

MGC Manager User ’s Guide - V olume I 3-5 • Participants in Database W indow The Participants in Data ba se window displays the list of currently available Particip ant T emplates stored in the database. This win dow is used to add pa rticipant defi nitions to a Reservat ion or to an On Going Conference. Y ou open this window from the Databa se[...]

Chapter 3 - MGC Manager Basics 3-6 • Participant T emplates File The Participan t templates file contains all the information re qu ired to define a par ticipan t in a confer ence, an d is used to ad d partic ipants to conferences with out having to defi ne their parameters in dividually . The Participant template (UserT emplate s ) file opens fr[...]

MGC Manager User ’s Guide - V olume I 3-7 MGC Manager Window V iew Modes Y ou can change the view o f the MGC Ma nager Main windo w by toggli ng between the horizontal and t he vertical view . When switching between the views, you are required to rest art the MGC Manager application. The default window layout setti ng is the V ertical V iew . Sel[...]

Chapter 3 - MGC Manager Basics 3-8 In Ve r t i c a l V i e w , the Br owser pane is displ ayed in fu ll-length al ong the le ft side of the window and the Monitor pane is displayed besi de it, belo w the S tatus pane. Figure 3-8: MGC Manager Main Window - V ertical View Y ou can resize the Main window panes to displa y the information as you choose[...]

MGC Manager User ’s Guide - V olume I 3-9 Alternatively , on the to olbar , click the Change V iew Mode icon . A warning message is displa yed, i ndicating that the MGC Manager application must be restarted. 2. Click OK to restart th e MGC Manag er application. When you restart the MGC Mana ger application, you may be required t o log on dependin[...]

Chapter 3 - MGC Manager Basics 3-10 Showing and Hiding the St atus Bar The S tatus bar is d isplayed along the bottom of t he Main window by default. T o show or hide the S tatus bar: • On the Vi e w menu, click St a t u s B a r . If the S tatus Bar is not currently displayed, a check mark is placed ne xt to St a t us B ar on the Vi e w menu and [...]

MGC Manager User ’s Guide - V olume I 3-11 Resizing the Window Pa nes The Main window is made up of three pa nes. Each pane can be resized vertically or horizo ntally by draggin g one of its sizing handles eit her up or down or side to side. This feature all ows you to set the pane’ s size to best display addi tional informatio n. It is especia[...]

Chapter 3 - MGC Manager Basics 3-12 Multiple Window Display Y ou can display the appl ication wind ows in various w ays. T o change the dis play of multip le windows: • On the W indow menu, click Ca scade , Tile Horizontally , or Tile V ertica lly . The open wind ows are displayed in the selected view as, in th e Cascade view shown in Figure 3-10[...]

MGC Manager User ’s Guide - V olume I 3-13 The MGC Manager Main Menu The MGC Manager main menu bar provid es the following options: T able 3-2: MGC Manager Main Menu Options Menu Name Description File For creating or cle aring a Login Re cord, downloading the MCU software, displaying or hiding the MCU Memory Indicators and exiting the appl icatio[...]

Chapter 3 - MGC Manager Basics 3-14 The MGC Manager T oolbars The MGC Manag er uses several too lbars to provide quic k access to functio ns. These are the Main, Conferenc e, Particip ant, Participants Queue, Participant Queue Filter and Q & A t oolbars. Y ou can hide/display eac h toolbar and c an move each o ne anywhere on th e screen, even o[...]

MGC Manager User ’s Guide - V olume I 3-15 Conference T oolbar The Confer ence toolbar is enabled when you click an On Going Confer ence icon. Refresh Refreshes the database to reflect all the changes made to the database User T a bles by all the connected workstations. - Not in use. About Opens the MGC Manager About window . - Not in use. Indica[...]

Chapter 3 - MGC Manager Basics 3-16 The Conference tool bar contains the following butto ns: Particip ant T oolbar The Participant t oolbar is enabled when a Pa rt icipant ico n is c licked. T able 3-4: Co nference T oolbar Butto ns Button Function Description Add New Participant Adds a new particip ant to the conference. Lock/Un-lock Conferen ce L[...]

MGC Manager User ’s Guide - V olume I 3-17 The Participant toolbar contains the following buttons: T able 3-5: Partic i p ant T oolbar Buttons Button Functio n Description Mute Audio Mutes the audio channel tra nsmission from the participant to the conference. Unmute Audio Unmutes the audio chan nel transmission from the participant to the confer[...]

Chapter 3 - MGC Manager Basics 3-18 Particip ants Queue T oolbar The Participants Que ue toolbar is enabled when an Operator conference is running and a Partic ipant icon is selected. The Participants Que ue toolbar con tains the follow ing buttons: Particip ant Queue Filter T oolbar The Participant Que ue Filter toolb ar options enable displaying [...]

MGC Manager User ’s Guide - V olume I 3-19 Q&A T oolbar The Q&A toolbar is enabled when you cli ck an ico n of a part icipant in an On Going Conference or the icon of a participant waiting in t he Q&A queue. The Q&A toolbar contains the follow in g bu tt ons: T able 3-8: Q&A T ool bar Buttons Button Function Description Clear [...]

Chapter 3 - MGC Manager Basics 3-20 Move Participant to Last Position in Q&A Moves the particip ant to the last place of the Q&A queue. View All/ Vie w O n ly Q&A Participants Displays only the participants waiting in the Q&A queue. Displays all the conference participant s. 2/10 Q&A Parties out of T otal Parties The number of p[...]

MGC Manager User ’s Guide - V olume I 3-21 Connecting to an MCU Once an MCU is defined (for d etails, see the MGC Administrator’ s Guide, Chapter 2 ), the MGC Manager can be connected to all the defined MCUs simultaneou sly. This allo ws you to se t up conferences, make reservations, monitor On Goin g Conferences and pe rform other activit ies [...]

Chapter 3 - MGC Manager Basics 3-22 2. Double-cli c k the MCU icon. Alternatively , right-click the MCU ic on and then c lick Conn ect . The Logon dialog box op ens. Each time the MGC Ma nager connects to an MCU, the operator is required to log into the MCU. In a n environmen t wi th several MCU s , this can become a tedious task. T o fa cilitate t[...]

MGC Manager User ’s Guide - V olume I 3-23 3. Enter your Login name and Passwor d , and then click OK . The connection to the MCU i s initiated. The status of the MCU connection appe ars in parentheses next to the M CU’ s name. The possible statu s indicators and th eir icons are describe d in T able 3-9. Each MCU is initially configur ed with [...]

Chapter 3 - MGC Manager Basics 3-24 Normal The connection i s OK and the MCU is in the Normal state. When connected (Normal status), a green LED in the MCU icon is lit. Sta r t up The con nection is OK and th e MCU is starting up. Resetting The MCU is resetting. Low Memory The system has used up all its memory resources. Disconnect all running conf[...]

MGC Manager User ’s Guide - V olume I 3-25 Using Default T emplates to S tart a Conference Reservation T emplates A Reservation temp late includes the conference parameters, such as the conference med ia (audio, v ideo), video sessi on, line rate, v ideo protocol and other video parameters, IVR and more . The reservation may include the conferen [...]

Chapter 3 - MGC Manager Basics 3-26 Figure 3-11 shows the defaul t Reservations in Data ba se window . Figure 3-1 1: Reservations in Database Window The MGC Manager au tomatically di splays the Reservat ions in Data base window when starting the MGC Ma nager applicat ion every time the application op ens, unless you close Reservations Database wind[...]

MGC Manager User ’s Guide - V olume I 3-27 The Reservations in Database wind ow is displa yed. 2. Right-clic k the icon of t he Reservation template you want to use to start the conference, and then click St a r t I m m e d i a t e l y . If there are several MCUs connected to the same MGC Manager , you also need to select the MC U to host the con[...]

Chapter 3 - MGC Manager Basics 3-28 V iewing Conference List s Each MCU has three conference lists assi gned to i t. All conferences that are currently ru nning are d etailed in t he On Going Confer ences list. All conference reservations defined on the MCU are store d in the Reservations list. “Passive ” conferen ces, which are activated when [...]

MGC Manager User ’s Guide - V olume I 3-29 reservations, the name is foll owed by a number identifying th e reservation occurrenc e. T o view an MCU’ s list of Meeting Rooms, Entry Queues and SIP Factories: 1. In the Br owser pane, expand the MCU tree to display it s options. 2. Double-cl ick the Meeting Rooms, Ent ry Queues & SI P Factorie[...]

Chapter 3 - MGC Manager Basics 3-30 Disconnecting an MCU To d i s c o n n e c t t h e M G C Manager fr om an MCU: 1. In the Br owser pane, right-clic k the MCU i con and then click Disconnect . A dialog box appears prompting you to confirm th e disconnection. 2. Click OK to disconnect. The MCU status indicator d isappears from the Br owser pane, an[...]

MGC Manager User ’s Guide - V olume I 3-31 Automating the Login Process Each time the MGC Manager connects to an MCU, the operator is required to log in to the MCU. This becomes tedio us when the operator con nects and disconnects from seve ral MCU s regularly . The Cr eate Login Recor d opti o n allows you to define your Login Nam e and Passwor [...]

Chapter 3 - MGC Manager Basics 3-32 T o clear a login r ecord: Y ou may need to disable your login record in order to maintain sit e security , for instance, when you go home after a day ’ s work. • In the File menu, click Pr eferen ces , and then click Clear Login Record . The Login Record is cleared. Y ou will now be prompted to supp ly your [...]

MGC Manager User ’s Guide - V olume I 3-33 T emplates Dat abase The MGC Database al lows you acce ss to Conference and Participant templates stor ed in the data base. These templa tes are used to sch edule conferen ces and ad d partici pants to co nference s without h aving to d efine the ir parameters repeatedl y . By defaul t, you are au tomati[...]

Chapter 3 - MGC Manager Basics 3-34 2. If required, type your Login Nam e . The following default logi n names an d passwords are defined in th e database : These users dif fer in th e functions th ey are allo we d to perform (appl ies mainly to the D atabase Manager a nd the W ebCommander app lications but not to MGC Manager fu nc tionality), th e[...]

MGC Manager User ’s Guide - V olume I 3-35 6. On the Database menu , click either Open D.B Reservation T emplate or Open D.B Participant T emplate , and then select the database you want to work with. (T he system list s all databases you are entitled to work with according to your dat abase Login N ame and Passwor d .) The window of the select e[...]

Chapter 3 - MGC Manager Basics 3-36 Loading the User Defined Default Set to the MGC Manager Application User Defined fields in the Confer ence Pr operties and Particip ant Pr operties dialog boxes allow you to add general in formation about the conference or the participant. These fields are also included in th e CDR file, which is used for reporti[...]

MGC Manager User ’s Guide - V olume I 3-37 To l o a d t h e D a t a b a s e Manager Priv at e Defaults to t he MGC Manager: 1. In the M GC Manage r window , on the Database menu, click Load Defaults from DB, and then click Load Private Defaul ts to load the Defaults. The Database Login window opens. 2. Enter your Login Name and Passwor d and clic[...]

Chapter 3 - MGC Manager Basics 3-38 Commands Shortcut Keys Shortcut keys can be conf igured to quickl y accomplish tasks you perfo rm frequently . For example, pressing <C TRL> + <D> terminates an On Going Conference. For more details, see the MGC Administrator’ s Guide, Chapter 5 . The following tab l e lists the default sh ort cut k[...]

MGC Manager User ’s Guide - V olume I 3-39 <Ctrl> + <P> Pa stes participant properties fr om the clipboard i nto an On Going Conference, Reservation or Confer ence T emplate , while opening the Participant Properties dialog box for modification of the p articipant’ s settings. Pastes conference properti es from the clipboard to On G[...]

Chapter 3 - MGC Manager Basics 3-40 <F9> Refreshes the database. <F10> T emporari ly moves the Operator to the co nference for short announcements and assistance. (Operator Join) <F1 1> Ends the Operator ’s temporary connection to the conference and returns to the Operator conference. (End Operator Join) <F12> Moves the ne[...]

4-1 4 Setting Up Conferences Defining new confer ences is one of the major t asks to perform in the MGC Manager . The system allows you to flexib ly set up any ty pe of Audio Only or video conference. This chapter descri bes the process of de fining Standard On Going video conferences. Fo r information about Audio Only conferen c es, see the MGC Ma[...]

Chapter 4 - Setting Up Con ferences 4-2 About Conferences MGC Manager provides seve ra l metho ds to set up and sc he du le dif ferent kinds of conferences to suit many diff erent needs. The fo llowing scheduling methods are available: • On Going Confer ences - for sett ing up conferences that start immediately . • Reservations - for scheduled [...]

MGC Manager User ’s Guide - V olume I 4-3 Conference Scheduling Methods The system supports bot h scheduled and on- demand conferences. Res ervation T emp lates contai ning conf er ence para meters can be used to schedule conferen c es saving the n eed to repeat edly define ne w similar conf erences (with the same p arameters). Dif ferent templat[...]

Chapter 4 - Setting Up Con ferences 4-4 On-Demand (Reservation-less) Conferencing Reservation-less conferencing enables pa rticipants to immediately start and connect to an On Going Conference from the ir en dpoint, with no advanced scheduling. The M GC Manager of fers two methods for Reservation-le ss conferencing: • Ad Hoc Conferencing • Meet[...]

MGC Manager User ’s Guide - V olume I 4-5 from the active On Going mode to th e passive Meetin g Room mode un til the next activati on . It remains in the M CU memory and in the Meeting Rooms list and can b e modified be tween activat ions. This confer encing meth od require s that you define a Meeting Room for each employee in you r organization[...]

Chapter 4 - Setting Up Con ferences 4-6 Conference T ypes The conference types available on th e MGC Ma nager enable you to creat e conferences accordi ng to speci fic requirements and configurations. The following conference types are available: • St a n d a r d - A standard conference includ es all the audio and video parameters. This type of c[...]

MGC Manager User ’s Guide - V olume I 4-7 Entry Queue An Entry Queue is a spe cial routing lo bby to which o ne or several dial -in numbers are assigned. A di f ferent Entry Queue may be de fined for V ideo and for Audio Only participants, or the same V ideo Entry Queue can be use d by all participan ts provided tha t the audio a lgorithm is set [...]

Chapter 4 - Setting Up Con ferences 4-8 Particip ant Connection to Conf erence Conference participants can have dif ferent function s: a standard participa nt, a chairperson, or an operator . Participant conn ection to a c onference is det ermined by the c onnection type (dial-in or dial-out), conferenc e acce ss mode (Entry Queue, Me eting Room or[...]

MGC Manager User ’s Guide - V olume I 4-9 before its schedule d time and join the conference. Operators perform all activities via t he MGC Manager or the MGC W ebCommander . Particip ant Connection T ypes Conferen ce partici p ants can ca l l the conf er ence (dia l-in) or be ca lled by the system (dial-out) at the conference st art or during th[...]

Chapter 4 - Setting Up Con ferences 4-10 Conference, Meeting Room or a standard conference that is accessed via an Entry Queue. Conference Access for Dial-in Particip ants A conference can be accessed by di al-in participants via an Entry Queue, a conference IVR qu eue or directly . Conference IVR Interactive V oice Response (IVR) is an appli catio[...]

MGC Manager User ’s Guide - V olume I 4-11 The Entry Queue Service is a subset of the IVR Service and beha ves in the same way . Entry Queue Access When the Entry Queu e Access option is designated fo r an Audio On ly or V ideo conf er ence, th e partic ipants con n ecting to that conference follow a two-stage process: 1. Partici pan ts con ne ct[...]

Chapter 4 - Setting Up Con ferences 4-12 In addition, an IVR Serv ice may be assigned to the conferences accessed from the Entry Queue. Figure 4-1: Conference Access vi a Entry Queue using Numeric ID and Conference IVR In Figure 4-1, one or several di al-in num bers are allocated to an Entry Queue. In additio n, a numeric ID is assig ned to each co[...]

MGC Manager User ’s Guide - V olume I 4-13 In Figure 4-2, one or several dial-in numb ers are allocated to an Entry Queue. In addition, a password is assigned to ea ch conference. The dial-i n number (which is usually th e same for all parti cipants regardless of th e conference they attend), and t he ap propriate confer ence password are communi[...]

Chapter 4 - Setting Up Con ferences 4-14 Participants can b e moved from the Entry Queue to th e conference if Entry Queue access is selected for the conference . Conference IVR Access Participants dial the c onference dial-i n numbers and are c onnected to the IVR queue of the conference, where they ha ve to en ter the co nfere nce password and ot[...]

MGC Manager User ’s Guide - V olume I 4-15 chairperson p assword (only for the meeting cha irperson) and othe r information using the remo te control or the telephone touch-to ne keypads. Direct Dialing and Access Different me thods can be used for di aling directly into the conference: • Using the MCU dial-in number and defining th e participa[...]

Chapter 4 - Setting Up Con ferences 4-16 Figure 4- 4: Direct C onference Access As shown in Figu re 4-4 , t he di al-in number assign ed to conferen ce1 is 9251222 and t he dial-in number assig ned to conference2 is 9251223. For IP dialing in, the IP Network Se rv ic e Pref ix was defined according to th e ISDN number pre f i x, and the co nference[...]

MGC Manager User ’s Guide - V olume I 4-17 the participant may be requested to enter the conference passwo rd or any digit to confirm the connec tion. Attended and Unatte nded Conferences Audio Only and V ideo conferences can be managed b y an operator or run unattende d in which ca se the partici pants manag e the confer ence themse lves with th[...]

Chapter 4 - Setting Up Con ferences 4-18 meeting or ganizer via the W ebCommander ap plication (t hrough the W ebCommander sit e) . In Audio Only and V ideo conference s that are a cce sse d from an Entry Queue or have an assigned IVR Service, the op erator can assist dial-in participant s by greeting and guiding them to the appropria te conferenc [...]

MGC Manager User ’s Guide - V olume I 4-19 Unattended Conference An unattended conference is usually a reservation-less co nference that is started by participants who di al-in and enter a password. This t yp e of conference is set up once, to be activated by the participan ts when required. Although an op erator is not needed for this conf erenc[...]

Chapter 4 - Setting Up Con ferences 4-20 Conference Media T ypes Conferences can be of two medi a categories: Audio Only and Video and Audio . Audio Only Conferences Audio Only conferences include only Au dio participants and allow the use of V oicePlus capabilities. In an Audio Only confere nce, parti cipants can connect to the conference using di[...]

MGC Manager User ’s Guide - V olume I 4-21 V ideo Conferences V ideo C onferences ca n include both V ideo and Audio as well as Audio O nly participants. In a video session, par ti c ipants can connect to the conference using different network connections: IS DN, IP (H.323 and SI P), A TM and MPI (serial connection). One conference is define d fo[...]

Chapter 4 - Setting Up Con ferences 4-22 inputs from the di ffere nt endpoints. T ranscoding is performed on th e following parame ters: lin e rate, restricted/n on-restricted, au dio algo rith m, video format, v ideo frame rate, a ggregation mo de (Bonding/H.2 21) and different data rates. Continuous Presence (CP) A conference in wh ich several p [...]

MGC Manager User ’s Guide - V olume I 4-23 Video Conference Parameters The basic parameters that define th e quality of a video conference a re: • Line Rate - The transfer rate of video and audio streams. The high er the line rate, the better video quali ty that can be viewed. In V ideo Switching conferen ces, all conf erence part icipan ts mus[...]

Chapter 4 - Setting Up Con ferences 4-24 Highest Common Mechanism In V ideo Switching conference s, th e Highest Common mechanism enables the MCU to select the op timal video pa ra meters for the conf erence accord ing to the highe st video capab ilities that are c ommon to all the en dpoints participating in the confe rence. The selected common vi[...]

MGC Manager User ’s Guide - V olume I 4-25 Additional Video Conference T ypes V ideo confer ence setti ngs can inc lude additional features , for example to increase the number of part icipants in a si ngle conference or to allow application sharing during the conference. Conference On Port (COP) In a Conference On Por t, all participant s use a [...]

Chapter 4 - Setting Up Con ferences 4-26 Conference On Port setting is sui tab le for large Continuous Presence conferences (u p to 128 part icipants for a sing le video card ) for which you do not have enough availab le vi deo resources or if several Continuous Presence conferences are running on the MCU at the same time and you do not hav e enoug[...]

MGC Manager User ’s Guide - V olume I 4-27 Cascading Cascading enables users to run conferences that are distribute d among two or more conferences and MCUs. A partic ipant who dials from one MCU to another esta blishes the link between the conferences. The conferences that are part of a cascading conference may be run: • on the same MCU, to ov[...]

Chapter 4 - Setting Up Con ferences 4-28 LSD (Low Speed Data) - FECC (Far End Camera Control) Using certain video camer as and their accompanying software, a participant can control a far -end camera. For a detailed d escription of the LSD and FECC options for video conferences, see the MGC Manager User ’ s Guide V olume II, Chapter 1 “Advanced[...]

MGC Manager User ’s Guide - V olume I 4-29 T .120 Conference The MGC Mana ger enables you to define conferen ces using the T .120 standard that contains a series of pro tocols and specificatio ns for application sharing in multi p oint data communicati ons. The following o ptions are available, d epending on the participant equipment and software[...]

Chapter 4 - Setting Up Con ferences 4-30 Conference T ypes by Media T able 4-2 details t he conf erence and session types according to Audio and V ideo media options. T able 4-2: Conference T ypes by Media Media Conf T ype Networ k Session T ype A v ailability Audio S tandard and Meeting Room All: ISDN, A TM, MPI, T1- CAS, IP Audio Only Avail able [...]

MGC Manager User ’s Guide - V olume I 4-31 Conference Media T ype Accord ing to MCU Configuration The functional modules instal led in th e MCU determine the conferences that can be run by the MCU . T able 4-3 lists the currently available conference types and functionalities as applicable to spec ific MCU configuratio ns. T able 4-3: Conferen ce[...]

Chapter 4 - Setting Up Con ferences 4-32 • Audio • Video • Net-2/4/8 ISDN card • IP card • MUX card Video and Audio • Enables S tandard/Meeting Rooms/ Meet Me Per Conference Vi deo confer ences • Enables ISDN and PSTN p arti cip ant s • Enables V oIP (H.323) p a rticipants (SIP pa rticip ants requi re inst allation of an IP+ card) ?[...]

MGC Manager User ’s Guide - V olume I 4-33 Configuration Guidelines • IVR-enabled V ideo conferences an d Entry Queue Acce ss co nferenc es require the in stallation o f the Audio+ c ard in the MCU. • V ideo Continuo us Presenc e conferen ces are ro uted to the Standard V ideo card. The operator can change this selecti on manually when se tti[...]

Chapter 4 - Setting Up Con ferences 4-34 Defining On Going Conferences Y ou can reserve a c onference in advance or request to start a conference a s soon as possible. A conference can be atte nded or unattended. An On Going Conference is a conference that starts immediately or when the scheduled reservation date and time is reached and the confere[...]

MGC Manager User ’s Guide - V olume I 4-35 Defining a New Video Conference The following procedu re describes how to define a new video conference tha t starts immediately . T o define a new On Going video c onferenc e: 1. Connect to an MCU and ex pand its option s tree. For details, see Chapter 3, “MGC Manager Basics”. 2. Right-cli ck the On[...]

Chapter 4 - Setting Up Con ferences 4-36 The Confer ence Pr operties - General di al og box opens. The conference propert ies are logically grou ped i n the following tabs: • General— lets you define the ba sic conference parameters, such as name, duration, password and type of access. Here you also define the conference ty pe, media, netw ork [...]

MGC Manager User ’s Guide - V olume I 4-37 • Resour ce For ce— lets you view and select the Audio and V ideo resource s to run the conference ac cording to the available M CU resources. If your MCU contains both standard Audio and Audi o+ cards and standard V ideo and/or V ideo+ cards, you can se lect the Aud io card type and/or th e V ideo c[...]

Chapter 4 - Setting Up Con ferences 4-38 Conf. Entry Password Enter a numeric password that participants will use to access the conference. If left blank, the MCU automaticall y assigns a password to the conference once the conference definition is complete d (provided the MCU is configured to automati ca lly assign passwords). For more details abo[...]

MGC Manager User ’s Guide - V olume I 4-39 Entry Queue Access Select this option to force p articipant s to access the conference via an Entry Queue. Once the particip ants are connected to the Entry Queue, they enter the correct conference Numeric ID or password (depending on the MCU configuration) to join the conference. When this option is sel[...]

Chapter 4 - Setting Up Con ferences 4-40 User Defined 1-3 The User Defined fields enable you to enter general information for the confe rence, such as the company name, the cont act person name, the cont act person’s E-mail or telephone number , or any other requi red information. Note: • The User Defined fields ar e d i spl a yed only if the S[...]

MGC Manager User ’s Guide - V olume I 4-41 Conferen ce T ype Sel ect the type of conference you are defining: • Sta nd a rd - Select this option if you are defining an On Going Conference that is schedul ed or intend ed to start immediately , and when started, allocates the required MCU resources. When this conference ends it is deleted from th[...]

Chapter 4 - Setting Up Con ferences 4-42 Video Session Select the Video Session type for the conference: • V ideo Switching - Select this option to set a conference in which all the participants use the same line rate and video and audio parameters, by setting the communication parameters to the common capabilities. Whenever a participant st arts[...]

MGC Manager User ’s Guide - V olume I 4-43 Video Session (cont.) The following Continuous Presence opti ons are available: — Classic - participant s can be displayed in up to 9 video windows. 21 video layo uts are available in this mode. Can be used with all types of Video card. — Quad Views - offers 8 different video layouts, including layou[...]

Chapter 4 - Setting Up Con ferences 4-44 Conference Settings 4. Click t he Setting s tab to define the conference technical parameters. The Pr operties - Settings dialog box opens. Parameters in the Confer ence Pr operties - Setti ng s di alog box are grouped in two main ar eas: General Settings and Media Settin gs . By default only the Basic sett [...]

MGC Manager User ’s Guide - V olume I 4-45 the additiona l settings. The Advanced options rema in on display , until closed by clicking the <<Basic button. All the fields in th e Settings dialo g box display the de fault values define d in the MGC Data base Manager - Conf er ence Defaults accord in g to th e conference type selected in the [...]

Chapter 4 - Setting Up Con ferences 4-46 Line Rate Select the conference transmission rate according to the type of video session you sel ecte d. The highest transmission rate in Transcoding and Continuous Presence sessions is 1920 Kbps (E1). At such a rate, the number of IP participants supported by the IP network card is redu ced by half, for exa[...]

MGC Manager User ’s Guide - V olume I 4-47 Line Rate (cont.) For example, if two participants connect at a rate of 384 Kbps and one particip a nt connects at a rate of 128 Kbps, all particip ants will connect, but the video quality will be that of th e 128 Kbps p articipant for all participant s. In order to maintain a minimum video quality for a[...]

Chapter 4 - Setting Up Con ferences 4-48 Message Service T ype In conferences with Message Services, participants are greeted upon the ir connection to the MCU and are guided to their destination conferen ce s either by an operator (attended conference s) or by menu prompts and voice messages (unattended conferences). In addition, IVR Message Servi[...]

MGC Manager User ’s Guide - V olume I 4-49 Message Service Name If you have selected a Me ssa ge Servic e type ot he r than None , select the name of the A V Message Service for Welcome (No W ait) or Welcome (W a it) conference or the name of an IVR Service for an IVR-enabled conference. Note: If left blank, the system automatically select s the [...]

Chapter 4 - Setting Up Con ferences 4-50 SilenceIT Select this check box to enable automatic noisy line muting for Audio Only participant s taking part in a video conference. When a noisy participant line is muted, a message is played to inform the other particip ants that one of th em was muted due to thei r noisy line. SilenceIT must be enabled i[...]

MGC Manager User ’s Guide - V olume I 4-51 Audio Alg (cont.) Audio Algorithm 8 (G .729/G .723.1) is the most compressed audio and 56 (G .71 1) is without audio compression. If set to “Auto” , the sys tem tries to connect the participants using the best possible audio algorithm for the conference. Note: • 8 (G .729/G .723.1) is available onl[...]

Chapter 4 - Setting Up Con ferences 4-52 Audio Alg (cont.) • In T ranscoding or Continuo us Presence conferences, you can set the audio algorithm to any of the available aud io algorithms as in a Video Switching conference. If set to Auto , the system tries to connect the participants using the best possible audio algorithm according to the line [...]

MGC Manager User ’s Guide - V olume I 4-53 Defining Advanced Conference Settings When you click the Advanced >> but ton in the Ge neral Settings area of the Confer ence Pr operties - Settings tab, additional parameters appear . The options that are briefl y described in this chapter , are detaile d in t he MGC Manager User ’ s Guide V olu[...]

Chapter 4 - Setting Up Con ferences 4-54 T120 Rate • Whe n the conference is set to a higher line rate, the following T .120 rates are availabl e: H-MLP-64k; H-MLP - 128k. Note: • Set the same T .120 rate for all participant s. This should be the highest rate common to all particip ants. • When the conference line rate is 2B or 128 Kbps, sele[...]

MGC Manager User ’s Guide - V olume I 4-55 Mute “Meet Me” Parties Select this option to automatically mute all undefined (“Meet Me “) dial-in particip ants once they are connected to the conference. The participants can then be individually unmuted by the operator or the conference chairperson. Note: This option is enabled only fo r Audio[...]

Chapter 4 - Setting Up Con ferences 4-56 On Hold Select this option to plac e the conference on hol d. While in the On Hold state, all the participant s hear background music (if an external device is attached to the Audio+ IO card). Clear this check box to reinst at e the conference. Note: A conference on hold can be released and placed on hold d [...]

MGC Manager User ’s Guide - V olume I 4-57 Defining Advanced Media Settings When you click the Advanced >> button in the Media Setting s pane of the Confer ence Pr operties - Settings tab, additional parameters appear . 7. T o set additional paramete rs in the Media S ettings area of the Confer ence Pr operties - Settings tab, click t he Ad[...]

Chapter 4 - Setting Up Con ferences 4-58 Entry T one/Roll Ca ll Announcement Select this option to enable an audio tone to be played when a participant (audio or video) connects to the conference. This tone is heard by all the participants currently connected to the conference (but not by t he connecting participant). The tone is embedded in the MC[...]

MGC Manager User ’s Guide - V olume I 4-59 Audio Mix Depth Indicate how many of the loudest voices speaking at the same time are heard. The value 3 indicates that the three loudest participant s speaking at the same time are heard. The maximum number of particip ants that can be mixed is 5. Pro-Motion (Interlaced Video Mode) This encoding me chan[...]

Chapter 4 - Setting Up Con ferences 4-60 Video Protocol The Vi deo Pr otocol p arameter determines the video compression standard used by the endpoints. The Video Protocol together with the Video Format, Frame Rate and ProMotion determine the overall vid eo quality of the conference. Select one of the available protocols: • Auto - this option let[...]

MGC Manager User ’s Guide - V olume I 4-61 Video Protocol (cont.) Note: • When H.261, H.263, or H.264 is selected, the system regards it as a fixed format and disables the dynamic adju stment of the highe st common video protocol. • The dynamic adjustment of the video pro to c ol supports only 30 frames per second in CIF format. All other H.2[...]

Chapter 4 - Setting Up Con ferences 4-62 Video Format (cont.) For the H.263 protocol, you can select additi onal options. 4CIF , VGA, SVGA, XGA and NTSC options are important for disp layin g content when selecting the H.239/ Peopl e+Content Dual Stream mode. T ypically , the People resolution is CIF of up to 30 fps, while the Content resolution is[...]

MGC Manager User ’s Guide - V olume I 4-63 Frame Rate This p a rameter is en abl ed only in the Video Switching mode and the video protocol is set by default to Auto . Determines the dat a rate (frames per second). A higher frame rate ensures better video quality on the endpoi nt’s screen. Select: • 7.5; 10; 15; 30 pic/sec - If you selected Q[...]

Chapter 4 - Setting Up Con ferences 4-64 Annexes In Video Switching conferences set to th e H.263 protocol, Annexes can be activated to improve specific aspects of video display quality . When the Video Format is set to Auto , the system selects the appropriate annexes according to the endpoint's capabilities. Annexes are require d for the Dua[...]

MGC Manager User ’s Guide - V olume I 4-65 Particip ant s Y ou can add pa rticipant s to the conferen ce either by selectin g the part icipants from the Participa nt database or a Pa rticipant T emplate file, or by defining them directly during the On Going Con fe re nc e. 8. Click the Participants tab to add participants to the On Goin g Confere[...]

Chapter 4 - Setting Up Con ferences 4-66 T o add participants to the confer ence: 9. Add partic ipants to th e conference and define their connection method using the foll ow in g op tio ns: T able 4-8: Conference Prope rties - Participants Options Field/Option D escription Pre-Defined Participants List s the names of part icipants defined in the P[...]

MGC Manager User ’s Guide - V olume I 4-67 Min Participants Define th e to tal number of p articipants for which the system reserves resource s. This number should include the number of defined particip ants as well as undefined participant s . For examp le, if the conference in cl ud e s tw o de f i ned p ar ti c i p ants (dial-in or dial-out) a[...]

Chapter 4 - Setting Up Con ferences 4-68 Add Participant T o add a particip a nt to the conference from the selected participant’ s list, in the Pre-Defined Participants list, click the name of the p a rticipant, and then click the >> button. The name of the participant is added to the Conference Partici pants list, Note: Y ou can select se[...]

MGC Manager User ’s Guide - V olume I 4-69 Use one of the fol lowing methods to ad d participan ts to the confere nce: • Add participants from t he database • Add participan ts from the Participant T emplate file • Define new participants T o add participants from the database: a. Click the Fr om database... button to display the l ist of p[...]

Chapter 4 - Setting Up Con ferences 4-70 The Gr oup option is enabled by default, displayin g the highest Group in the Gr oups hierarchy to which the lo gged-in user has access. Y ou may select another group from the Groups hierarchy list. Only groups t o which you have acc ess, are listed in t he Gr oups list. e. Clic k OK . The list o f all the p[...]

MGC Manager User ’s Guide - V olume I 4-71 Video Sources V ideo Sources comprise these groups of pa ramet ers: • V ideo Session is a read-only area wh ich indicates w hich video sessi on type and Continuous Presence mode you select ed in the Confer ence Pr operties - General dialo g box. • V isual Effects determine the l oo k of the layout wi[...]

Chapter 4 - Setting Up Con ferences 4-72 T o define the V ide o Sources settings: 10. Click the V ideo Sources tab to select the V ideo Layout an d add visual queues to the video display of the conference. The Confer ence Pr operties - V ideo Sour ces dialog box opens. 1 1. For V ideo Switching and T ranscodin g conferences, se lect the Same Layout[...]

MGC Manager User ’s Guide - V olume I 4-73 Dif fe re nt layo ut op tio ns are avai lable ac cording to the sele cted Continuous Presence mode . Contin uous Presence Classic video sessions can have up to nine wind ows, although up to 12 video particip ants can ta ke part in the conferen ce when the Standard V ideo card is installed . If the re are[...]

Chapter 4 - Setting Up Con ferences 4-74 T able 4-10 lists the available layouts for the selected number of windows in each Cont inuo us Presence mode. T able 4-10: Video Windows Layout Option s Number of Vid eo Windows A vailable Layouts 1 Classic mode Quad Views mode 2 Classic mode Quad Views mode Software mode 3 Classic mode 4 Classic mode Quad [...]

MGC Manager User ’s Guide - V olume I 4-75 Auto Layout In Continuous Presence co nferences you can sele ct Auto Layout, where the system automatically selects the c onfer ence layo ut based on th e number of participants in t he conf erence. When a new video participant connects or disconnects, the conference layout auto matically changes to refl[...]

Chapter 4 - Setting Up Con ferences 4-76 31 x 2 1 x 2 42 x 2 2 x 2 52 x 2 2 x 2 61 + 5 2 x 2 71 + 5 2 + 8 81 + 7 2 + 8 91 + 7 2 + 8 10 1+7 2+8 1 1 1+7 2+8 12+ 1+7 4x4 T able 4-1 1: Default Layouts for CP Classic and Quad Views (Continued) Number of Video Particip ants Auto Layout for Classic CP Auto Layout for Quad Mode CP[...]

MGC Manager User ’s Guide - V olume I 4-77 T o enable auto video lay out for all participants: c. In the Confer ence Pr operties - V ideo Sources dialog box, cli ck the Auto Layout check box. The optio n is now en abled for this conference. When the conference is On Going, th e video layout will be automa tically selected according to t he number[...]

Chapter 4 - Setting Up Con ferences 4-78 T o for ce participants to a video layout window: 13. Select the participant to be viewed by all the conference participants for a specific layout window . Y ou can force pa rticipants to a few of the Layout windows, while in the other la yout wi ndows voice activated switching i s performed. Vi s u a l E f [...]

MGC Manager User ’s Guide - V olume I 4-79 The visual effects are illustrated in the Polycom V iaV ideo window . T o modify the backgr ound color of a video layout w indow: 14. Click the arrow next to the Backgr ound color box. The Color di alog box opens. Layout Border Speaker Notation Background Color[...]

Chapter 4 - Setting Up Con ferences 4-80 Y ou can sel ect a color from the Basic Colors swatches or mix a new color to appl y to the back ground. — T o use a color from the pred efined palette, in the Basic Colors pane click the colo r to apply t o the background and cli ck OK . The Background color box in the V ideo Sources tab shows the new col[...]

MGC Manager User ’s Guide - V olume I 4-81 Layout bord ers and speaker not ation are adde d an d modified in the same way . T o modify the layout border and/or the speaker notation: 15. Select the Layout Border check box to add bo rders to the video windows, or select the Speaker Notation check box to highlight the speaker ’ s wi ndow in the vi[...]

Chapter 4 - Setting Up Con ferences 4-82 Resource Force The system automatically selects the cards that will run the conference according to the confer en ce type and MCU configurat io n. Au di o Only conferences are always run on the Audio+ card. IVR-enable d V ideo conferences are run on the Audio+ ca rd. If the video services are enabled in the [...]

MGC Manager User ’s Guide - V olume I 4-83 T o modify the automatic ca rd selection by the MCU: 18. Click the Resour ce Force tab. The Confer ence Pr operties - Resour ce Forc e dialog box opens. 19. In th e Audio area, sele ct the ty pe of Audi o card to use for the conference and the specific card to use by selecting t he MCU slot in which the [...]

Chapter 4 - Setting Up Con ferences 4-84 Meet Me Per Conference The Meet Me Per Confer ence tab is enable d if th e Mee t Me Per Confe r ence option was selected in the On Going Conference Pr op erties - General dialog box, or if you are defining a Meetin g Room. In this tab, you can assi gn the dial-in numbers to the co nference for ISDN and IP pa[...]

MGC Manager User ’s Guide - V olume I 4-85 T o enable recordin g for an On Going Conference: 22. In t he Confer ence Pr operties dialog bo x, click the Recording tab. The Recor ding dialog box op ens. 23. If required, configure recording fo r the conference, using the following parameters: T able 4-12: Con ference Properties - Recording Field/Opt[...]

Chapter 4 - Setting Up Con ferences 4-86 Completing the Conference Definition 24. Click OK in any of the Confer ence Pr operties tabs to complete the conferen ce definit io n. The Confer ence Pr operties dialog box closes. If all the requirements are met an d the pro perties are configured correctly , the new conference is adde d to the On Go in g [...]

MGC Manager User ’s Guide - V olume I 4-87 If a conflict is detec ted in the Reservat ion or in an On Going Conference, the Participants S cheduling Conf licts window opens, listing the fo und data. The following i nformation is displa yed: T able 4-14: Pa rticipants Scheduling Conflicts window Field/Option De scription Requested Participants Lis[...]

Chapter 4 - Setting Up Con ferences 4-88 T o r esolve a scheduling conflict: 1. In the Particip ants scheduling c onflicts table, select an action: a. Select the check boxes of n on-conflictin g participan ts in the Requested Participants column, to retain these part icipants in the currently scheduled conference, or b. Clear the check boxes of con[...]

MGC Manager User ’s Guide - V olume I 4-89 Connecting to an On Going Conference Defined dial-in p articipant s can connect directly to the co nference. Undefined participants ca n connect to a S tandard conference via an Entry Queue, or directly if the conference is defined as a “Meet Me Per Conference” or as a Meeting Room. Defined ISDN Part[...]

Chapter 4 - Setting Up Con ferences 4-90 Y ou can add defined part icipants during an On Going Conf erence. For more details, see Chapter 6, “Adding Ne w Participants to a Conference”. For detailed info rmation about de fining an Entry Qu eue and accessin g a conference via an Entry Queue, see Chapter 8, “Entry Queues, Operator Conferences, a[...]

MGC Manager User ’s Guide - V olume I 4-91 In simple dial-in, th e MGC Manager op erator must manage the system resources by givi ng the approp riate IP address of the IP card to each of the participants. Simple Dial-In Setti ngs (With Gatekeeper) When using an H.323 alias to dial in to the MCU, a gatekeep er is requir ed to provide add ress tran[...]

Chapter 4 - Setting Up Con ferences 4-92 Advanced Dial-In In advanced dial-in, one IP Network Service is defined for all the IP cards installed in the syst em. This IP Network Service is registe red in the gatekeeper using a pref ix (which is defined in the E.164 format , that is, using digits 0-9, * a n d #). This IP Network Service Prefix is also[...]

MGC Manager User ’s Guide - V olume I 4-93 Y ou can view the Network Service Prefix in the N etwork Se rvice Pr operties - H.323 dialog box. The gatekeeper ’s beha vior is depen den t on the type of gatekeeper service chosen as the Service Mode (in the IP Netw ork Service Properties - H3 23 dialog box). Currently , only Polycom, RadVision and V[...]

Chapter 4 - Setting Up Con ferences 4-94 SIP Connections Figure 4-8: T ypical SIP Conferencing Layout Dial-in Scenario—SIP Environment Participants can d ial in to an Entry Queu e, or directly to a conference or to a Meeting Room. Using an Entry Queue mi nimizes t he number of conferences that require registration with the SIP se rver , as it can[...]

MGC Manager User ’s Guide - V olume I 4-95 For exampl e, EQ1@polyc om.com - where the Entry Queue name is EQ1. When dialing from a Micr osoft W i ndows Messenger endpoint (which does not have DTMF capabilities), the first part icipant (wh o, in Ad Hoc conferencing, creates the new conference) e nters th e Entry Queue name fo llowed by t he target[...]

Chapter 4 - Setting Up Con ferences 4-96 Direct Dial-in Scenario—SIP Environment If the IP address of the MCU IP card is known, a direct endpoint to MCU connection is possibl e, bu t not recommen d e d. Thi s direct connec tion use s the Redirect mode on ly . The SIP endpoint dials t he IP ad dr ess of the IP card or its host name. Figure 4-9: SI[...]

MGC Manager User ’s Guide - V olume I 4-97 Mixed Environment s Conference Scenario In mixed environments, parti cip an ts ca n connect to the sa me conference on the MCU either over ISDN or over IP . Figure 4-10: SIP Mixed Environment After establishing a connection to the co nferenc e (each over its corresponding network), the signaling and medi[...]

Chapter 4 - Setting Up Con ferences 4-98 S t arting an On Going Conference from a Reservation T emplate Using a Reservation templat e, you can schedule a conference to start immediately (On Go ing Confe rence), or to st art au tomati cally a t a predefined date and time (Re servation). For information on defi ning a Reservation template, see th e M[...]

MGC Manager User ’s Guide - V olume I 4-99 The Reservations in Database wind ow ope ns. 4. Expand the Gr oups hierarchy unt il you locate th e desired Reservation template. 5. Right-clic k the icon of t he Reservation te mplate to schedu le, and then click S tart Immediately . If only one MCU is connect ed to the MGC Manager , the On Going Confer[...]

Chapter 4 - Setting Up Con ferences 4-100 If you are connected to more than on e MCU, an arrow appears next to S tart Imm ediately option. Click the arrow to display the list of MCUs an d then click the na me of the MCU to use for running the conferenc e. Alternatively , click the St a r t option to schedule a conference to start now , modifying it[...]

MGC Manager User ’s Guide - V olume I 4-101 Defining Particip ant Properties Y ou can define new participa nts whi le setting up an On Going Con ference or a Reservation . In addition, you can define a participant temp late in the Participant T emplates Database/Partic ipant T emplate file. When d efining the participant durin g an On Going Co nf[...]

Chapter 4 - Setting Up Con ferences 4-102 ISDN/A TM/MPI/T1-CAS Particip ant Definition T o define a new ISDN/A TM/M PI/T1- CAS participant: When defining a new particip an t, the Participant Pr operties - Identificatio n dialog box op ens. 1. Define the following parameters For more details on how to define a particip ant template, see the MGC Mana[...]

MGC Manager User ’s Guide - V olume I 4-103 Connection T ype Select the conn ection type: • Dial-in - Participants call the MCU at conference time. Y ou provide the participant with the MCU’s dial-in number . When selecting this type, the Meet Me Per options are enabled. T his connection type is applicable to ISDN, A TM and MPI interfaces. No[...]

Chapter 4 - Setting Up Con ferences 4-104 Participant Numbers This parameter is enabled for the Dial-out connection type, or when the Dial-in Meet Me Per Conference - MCU option is selected. T ype th e participant’ s number (including country and area codes when required) to be dialed by the operator when connectin g th e particip ant to the conf[...]

MGC Manager User ’s Guide - V olume I 4-105 Meet me per (A vai lable only for the Dial-in connection) Select: • Party - The pa rticipant dials a single number for each group of cha nnels in use. • Channel - The particip ant dials a diff erent number for each channel. • MCU-Conference - A single dial-in number (DID) is assigned to all the co[...]

Chapter 4 - Setting Up Con ferences 4-106 User Defined fields 1-4 In any or all of the four User Defined fields, en ter general information for the participant, such as the participant’s E-mail address, telephone number, company name, location, or any required information. The titles of the User Defined fields can be modified in the Dat a base Ma[...]

MGC Manager User ’s Guide - V olume I 4-107 Save Partic ipant (Optional) When checked, saves the participant definition as a te mplate in the User Defined templ ate file or in the selected Database Group. Note: This check bo x appears only w hen defining a participant for a Reservation template in the Participant T emp late fi le or when defining[...]

Chapter 4 - Setting Up Con ferences 4-108 The definition of the Advanced paramete rs may be ski pped for most participants, but if you need to ch ange the defaults or define additio nal settings, open the tab. 2. Click t he Advanced tab. The participant’ s Pr operties - Advanced dialog box opens.[...]

MGC Manager User ’s Guide - V olume I 4-109 3. If required, def ine the following p arameters: T able 4-16: ISDN/A TM/MPI/T1-CAS Participant - Advanced Field/Option De scription Aggregation Select the aggregation me thod for ISDN/A TM/MPI video participants: • Auto - Connects p articipants to the conference according to their endpoint capabilit[...]

Chapter 4 - Setting Up Con ferences 4-110 Video Protocol Se lect the video compression standard: • Auto - Select this option to use the con ference’s Video Protocol settings and to enable the dyna mi c adjustment of the Video Protocol. For more details, see “Defining Advanced Media Settings” on page 4-57. • H261 - the video comp re ssion [...]

MGC Manager User ’s Guide - V olume I 4-111 Encryption Media information can be encrypted using an AES 128 algorithm. The Encryption options are affected by the settings of the participant level flag in the system.cfg. Select the appropriate encryption setti ng for the particip ant: • Auto - The conference encryption setting (encrypted/ non-enc[...]

Chapter 4 - Setting Up Con ferences 4-112 AGC The Auto Gain Control (AGC) mechanism regulates audio noise and volume by balancin g th e received signal to all participants. Dif ferent endpoints and phones produce specific source noises and volume. T o provide a constant output amplitude, AGC can be applied to all incoming audio streams prior to mi [...]

MGC Manager User ’s Guide - V olume I 4-113 4. Click OK to comple te the participant de fi ni tio n. The participant is adde d to the On Going Conference, Reservation or the Reservation T emplate, depend in g on the conference/partici pant definition mode. Service Name (cont.) If left blank, the default Network Service is used, depending on the s[...]

Chapter 4 - Setting Up Con ferences 4-114 IP (H.323 and SIP) Particip ant Definition The IP participa nt (endpoin t) can be an H. 323 or a SIP partici pant. Most of the parameters are common to both IP pa rti cip an t typ es. Pa rt icipants can be defined while setting up an On G oing Conference or Re servation. In ad dition, you can defin e a Part[...]

MGC Manager User ’s Guide - V olume I 4-115 T able 4-17: IP Participant Properties - Identifi cation Field/Option Description Name Enter the particip ant’s identifying name using up to 80 characters. Connection T ype Select the connection type: • Dial-in - The participant dials the conference. When dialing in to join the conference, the parti[...]

Chapter 4 - Setting Up Con ferences 4-116 Signaling Port Indicates the signaling port used for participant connection. For H.323 the default port is 1720. For SIP , the default port is 5060. SIP Address SIP Only Enter the endpoint address in the fo rmat: [user name]@[domain]. Note: The SIP URI adheres to URI rules: no spaces or special char acters [...]

MGC Manager User ’s Guide - V olume I 4-117 Alias T ype H.323 Only Each alias can be of a different type: • H.323 ID (alphanumeric ID ) • E.164 (digits 0-9, *, #) • URL ID (URL style address) • Email ID (email address format) • T ra nsport ID (IP address: port number) • Party Number (identical to the E.164 format) Notes: • Select th[...]

Chapter 4 - Setting Up Con ferences 4-118 User Defined fields 1-4 In any or all of the four User Defined fields, enter general information for the participant, such as the participant’s E-mail address, telephone numb er , company name, location, or any required information. The titles of the User Defined fields can be modifie d in the Dat abase M[...]

MGC Manager User ’s Guide - V olume I 4-119 2. Optiona l: Cli ck the Advanced tab. The Adv anced parameters defi nition may be skip ped for most part icipants if the d efault settings are used. The IP Participant Pr operties - Advanced dialog bo x opens. Participant Linked Select this option to save the participant as a template in the database a[...]

Chapter 4 - Setting Up Con ferences 4-120 3. Define the following parameters: T able 4-18: IP Participant Properties - Advanced Field/Option D escription Video Bit Rate Kbits/sec This option is enabled when th e Auto Video Bit Rate check box is cleared. It allows you to specify the participant’s video transfer rate. When adding a new participant [...]

MGC Manager User ’s Guide - V olume I 4-121 Video Protocol T his optio n defaults to the conference setting when adding a new participant during an On Go ing Conference. Select the video compression standard: • Auto - Use the conference’s V ide o Pro tocol settings and enable the dyna mic adjustment of the Video Protocol. For more details, se[...]

Chapter 4 - Setting Up Con ferences 4-122 Recording Designate the IP participant as an audio recording port connected to an external recording device. • None - The participant is not connected to an external recording de vice. • Dial up - The participant is used as the recording port to an external device. For more details, see the MGC Manager [...]

MGC Manager User ’s Guide - V olume I 4-123 Node T ype Select the node type from the list: • T e rminal — The default. This setting is applicable for all settings that are not DTMF enabled cascaded conferences. • MCU — Select this setting for a dial-out participant in a DTMF enabled cascaded conference. For more details, see the MGC Manag[...]

Chapter 4 - Setting Up Con ferences 4-124 4. Click OK to complete the de fin ition of the H.323 or SIP part icipant. The participa nt is added to the O n Going Conference, Reservation or to the Reservati on T emplate, depend ing on the co nference defini tion mode. Enable PSTN Dial-in For internal use only . T able 4-18: IP Participant Properties -[...]

MGC Manager User ’s Guide - V olume I 4-125 Quality of S ervice for IP Participant s Quality of Service (QoS) is a collect ive mea sure of the level of serv ice delivered to a customer . QoS is the leve l of assurance for an appl ication that the network can meet its service re qu irements. The QoS parameters ma y be defined at th e participant l[...]

Chapter 4 - Setting Up Con ferences 4-126 T able 4-19: IP Participant Prope rties - IP Quality of Service Field/Optio n Desc ription IP Quality of Service QoS refers to the media transfer portio n of a point to point or point to multipoint call. Sel ect the QoS option: • Disable - QoS is not implemented for this participant. • Enable - T o modi[...]

MGC Manager User ’s Guide - V olume I 4-127 To S T ype of Servi ce (TOS) defines optimization tagging for routing the conferences audio and video packets. Routers that support the Precedence mechanism can implement classificatio n by TOS optimization tags when transferring IP pa ckets. Select the T oS (T ype of Serv ice) method that defines the r[...]

Chapter 4 - Setting Up Con ferences 4-128[...]

5-1 5 Monitoring Conferences Y ou can monitor On Going Conferences and p erform various operations while conferences are running. Three levels of monitoring are available with the MGC Manager: • General Monitorin g - Y ou can monitor the general sta tus of all On Going Confere nces and their p articipants in th e MGC Manager main window . • Con[...]

Chapter 5 - Monitoring Con ferences 5-2 General Monitoring Y ou monitor a conference to keep track of its participants and it s pr ogress. When monito ring a conf erence, yo u can check w hether all it s participa nts are correctly con nected and whet her errors an d faults have occurred. The MGC Manager al lows operators to monitor several On Goin[...]

MGC Manager User ’s Guide - V olume I 5-3 • In the On Hold state, the participant is pl ace d on hold where she or he hears backgr ound music (and view the same welcome video slide) and wait for the operator’ s assistance. Pa rticipants are also p laced on hold and moved to the particip ants qu eue when they enter the wrong conference Numeric[...]

Chapter 5 - Monitoring Con ferences 5-4 • T o modify the order of columns, select and drag the co lumn label s to the desired location. • T o sort items in a column, click a colu mn hea di ng once fo r descen di ng order , and click again to sort the items in ascending order . Listing Conferenc e Properties The properties of an On Going Co nfer[...]

MGC Manager User ’s Guide - V olume I 5-5 The On Going Conferences and th e details (properties) of each conference are listed in the S t atus pane table, pro viding quic k and easy access to such information as confer ence dia l-in numbe rs, H. 323 se rvice prefixes, conference numeric ID, and passwords. T able 5-1 describes the information disp[...]

Chapter 5 - Monitoring Con ferences 5-6 Sta r t s A t The time the conference started. End Time The scheduled end time of the conference. ID A sequential ID number assigned to the conference by the system, for use by the Call Detail Record (CDR) utility . Connected The number of participants currently connected to the conference. Dial-in Number The[...]

MGC Manager User ’s Guide - V olume I 5-7 Listing On Going Conference Pa rticip ant s in the S t atus Pane Y ou can view the detailed status inform ation of the participants in a n On Going Conference. T o display partic ipant inform ation in the S tatus pane: 1. Expand the MCU tree to list its options. 2. Expand the On Going Confer ences tree to[...]

Chapter 5 - Monitoring Con ferences 5-8 Listing On Going Conference Part icip ant s in the Monitoring Pane Y ou can display severa l conferenc es and their partic ipants in the Monitoring pane to monitor both the conferences and their participants in on e window . T o display participant information in the Monitor pane: 1. In the Br owser pane, exp[...]

MGC Manager User ’s Guide - V olume I 5-9 The conference detail s are listed in the Monitor pane. Each ro w in the Monitor pane table represents a conference or a partici pant. Each column contains status information about the item that is being monitored. T o view the participants of an other conference, repeat step 2.[...]

Chapter 5 - Monitoring Con ferences 5-10 MGC Manager Icons The following tabl es list and describe all status icons currently used by the MGC Manager . T able 5-2 lists the status icons and de scribes the i nformation that can be monitored in th e MGC Manage r main wi ndow . Columns are listed in the default order . T able 5-2: On Going Confe rence[...]

MGC Manager User ’s Guide - V olume I 5-11 Name (cont.) End-of- conference alert Indicates that the conference is about to end. Faulty audio or video conference An exclamation point next to the conference icon indicates that the conference has a problem and requires operator ’s assistance. The cause of the problem is listed in the Connection co[...]

Chapter 5 - Monitoring Con ferences 5-12 Name (cont.) Ope rator Th e particip ant defined as the MGC Manager Operator . Th e operator manages an On Going Conference, connects and disconnects participants, moves participant s between conferences, assists particip ants, and more. VIP partic ipant/ VIP chairperson A participant or a chairperson define[...]

MGC Manager User ’s Guide - V olume I 5-13 S t atus (cont.) On Hold The confe rence is on hold; all particip ants hear background music and, in a video conference, view a video slide. On Hold and Locked The confe rence was placed on hold and is locked to dial-in particip ants. IVR Service A video conference with an enabled IVR Service. V oting V [...]

Chapter 5 - Monitoring Con ferences 5-14 Connection (cont.) Single Participant Only one participant is defined, or only one of the defined participants is connected Resource Deficiency The resources current ly inst alle d in the MCU, such as audio cards, cannot handle th e requested conference because it exceeds its limitations. Bad Resources A fau[...]

MGC Manager User ’s Guide - V olume I 5-15 Connection (cont.) Partial connection The connection process is not yet complete; the video channel has not been connected. Faulty Connection The participant is connected, bu t problems occurred in the connection, such a s synchronization loss. Secondary Connection The participant is connected without vi[...]

Chapter 5 - Monitoring Con ferences 5-16 Connection Ty p e Identifies the defined type of participant's connection to the conference. Dial-out The MCU (conference) dials to the participant. Dial-in The pa rticipant calls the MCU (conference). Direct connection Leased Lin e conne ction (ISDN only). Audio Indicates whether the participant's[...]

MGC Manager User ’s Guide - V olume I 5-17 Rx Rate The line ra te in which da ta sent from the endpoint is received by the MCU. For H.323 participants indicates the total line rate of all the channels (agreed rate) in which data sent from the endpoint is received by the MCU. Retries Left Indicates the remaining number of attempts the system makes[...]

Chapter 5 - Monitoring Con ferences 5-18 V Sync Loss Count Indicates the video synchronization status. R indicates the endpoint (remote) status while L indicates the MCU status. A dash “–” indicates that there is no sync loss proble m, whil e numbers indicate the number of times that the video sync loss problem o ccurred at the remote or th e[...]

MGC Manager User ’s Guide - V olume I 5-19 Additional Particip ant St atuses T able 5-3 lists additional part icipant icons that ar e displayed when the participant is con nected to an IVR-enabled confere nce. If none of these statuses occur , the S t atus colum n in the Status pane remains empty . T able 5-3: Participant in IVR-enabled Conferenc[...]

Chapter 5 - Monitoring Con ferences 5-20 Particip ant’ s Audio St atus T able 5-4 lists icons that indicat e the cu rrent audio status of the participant. T able 5-4: Participant Audio Status Icons Icon Description (Green) The audio channel of the participant is connected. (Gray) The audio channel is di sco nnected. This participant is the cu rre[...]

MGC Manager User ’s Guide - V olume I 5-21 The audio is muted by the participant and by the operator . Audio transmission from the confer ence to the participant site is blocked (video only conferences). The audio channel of the particip ant is muted by the operator and the MCU. The audio channel of the participant is automatically muted by the M[...]

Chapter 5 - Monitoring Con ferences 5-22 Particip ant’s V ideo St atus T able 5-5 lists icons that indicat e the cu rrent video status of the participant. T able 5-5: Participant Video St atus Icons Icon Indication Description (Green) Video p articipant connected The video channe l of the participant is connected. (Gray) Video p articipant discon[...]

MGC Manager User ’s Guide - V olume I 5-23 Monitor Filter Using the Monitor Filter feature, you can select t o view only those participants who h ave connectio n problems or requ ire the operator’ s assistance. Participants may need assist ance when: • they are unable to co nnect to the conference • manual dial-out is selected for a confere[...]

Chapter 5 - Monitoring Con ferences 5-24 T able 5-6 describes the a vaila ble ca tegori es of pa rt icipa nt sta tus th at yo u can filter an d view in the Monitor pa ne. T able 5-6: Partici p ant Monitoring Filters Filtering Optio n D escription Faulty Participant Participants who have problems connecting to the conference, or cannot conn ect thei[...]

MGC Manager User ’s Guide - V olume I 5-25 Monitoring All Conferences The system can be configured to monito r al l conferences according to the last Monitoring Filte r that was set for any conference in the MGC Manager . When this feature is enabled, the sy stem automatically displays all th e conferences an d all the participants th at require [...]

Chapter 5 - Monitoring Con ferences 5-26 Secure Conference Mode Enabling the Secur e mode locks the conference an d pre vents p articip ants and operators, fro m joining the co nferen ce. A secure conference cannot be monitored o r controlle d in any way . While a co nference is i n the Secure mode, the operator cannot view the part icipants list o[...]

MGC Manager User ’s Guide - V olume I 5-27 Secure Conferenc e Icons T able 5-7 lists the icon s and definitions t hat indicate the current st atus of a Secure conf erence. T able 5-7: Secure Conference St atus Icons Icon Indica tion Desc ription Secure conference The (audio onl y or video) On Going Conference is in the Secure mode; the co nferenc[...]

Chapter 5 - Monitoring Con ferences 5-28 Dynamic Highest Common Mech anism (in Video Switching) In V ideo Switching conference s, th e Highest Common mechanism enables the MCU to select the op timal video pa ra meters for the conf erence accord ing to the highe st video capab ilities that are c ommon to all the en dpoints participating in the confe[...]

MGC Manager User ’s Guide - V olume I 5-29 Audio T ones While defining the confer ence parameters, you can enable any of the audi o tones ( Entry tone, Exit tone, and End of Confer ence Alert tone) to be heard during an On Going Conference. If Ro ll Call is enabled for the confer enc e, the audio tones are replaced wit h an appropriate message. E[...]

Chapter 5 - Monitoring Con ferences 5-30 Noisy Line Detection and Automatic Muting During an On Going Conference, you can mo nitor noisy pa rt icipant lin es b y selecting the Noisy Line moni tor filter . For more details, see “Monitor Filter” on page 5-23. When the Noisy Line monito r filter is enab led, the Noisy Line icon is used as an ind i[...]

MGC Manager User ’s Guide - V olume I 5-31 V iewing the Particip ants Queue Y ou can view the Participants Que ue list in the Br owser pane, the S tatus pane, or in the Participants Queue window . The Participants Queue lists: • participants whose con nection to the conference is managed by an operator (in Att ended co nferences) • participan[...]

Chapter 5 - Monitoring Con ferences 5-32 Special management tools are available t o speed up and facilitate t he operator ’ s work whil e assisting the p articipants waiting in the queue. T o display the participants wait ing in the Participants Queue: 1. Connect to the MCU and expand its option s tree. 2. Expand the Participants Qu eue icon to l[...]

MGC Manager User ’s Guide - V olume I 5-33 V iewing Site Names in V ideo During Continuous Presence vi deo conf erences, you can vi ew the endpoint site names in the endpoin t’ s vi deo layout windows. Bo t h H.320 and H.323 endpoints can displ ay up to 33 characters of the site’ s name. Figure 5-1 shows an exampl e site name display in the P[...]

Chapter 5 - Monitoring Con ferences 5-34 Conference Level Monitoring In addition to t he general conferen ce information that appears in the S tatus and the Monitor tables, you can view the det a ils of the con f erence current status and setup parameters , us ing the Conference Properties dialog boxes. While checking the properties, you can also e[...]

MGC Manager User ’s Guide - V olume I 5-35 The Confer ence Pr operties dialog box o pens. A new tab, Ongoing S tate , appears in the Pr operties dialog box: For a detailed descriptio n of conferen ce definition modifications that can be performed during a conference, see Chapt er 6, “Operations Performed During On Goi ng Confer ences”. 2. Cli[...]

Chapter 5 - Monitoring Con ferences 5-36 The Confer ence Pr operties - Ongoing S tate dialog box opens. The following conferen ce paramet ers are displayed: T able 5-8: On Going Conference properti es - On Going S tate Field/Option Des cription Conferen ce S tatus Displays the possible faulty statuses of a conference. A problem that occurred during[...]

MGC Manager User ’s Guide - V olume I 5-37 Audio Source Displays the na me of the current conference speaker . Exclusive Speaker Displays the name of th e Exclusive Speaker designated for the conference, for example in Le cture mode. Y ou can select ano ther speaker fro m the list during the conference. Current Cascade Mode If the Cascading optio[...]

Chapter 5 - Monitoring Con ferences 5-38 Content T oken Holder If the conference was defi ned as a video session with Dual S tream H.239/ People+Con tent or People and ContentV0 , disp lays the name of the en dpoint that is currently broadcasting the c ontent. For more details, see the MGC Manager User ’s Guide V ol ume II, Chapter 1. Withdraw Co[...]

MGC Manager User ’s Guide - V olume I 5-39 Particip ant Level Monitoring Participants can join co nferences i n one of the following three ways: • V ia an Entry Queue • Directly to an IV R-enabled conference • As a pre-defined dial-in or dial-out participant The connection process can be mon itored by the operator . When joining via an Entr[...]

Chapter 5 - Monitoring Con ferences 5-40 Monitoring ISDN/A TM/M PI/T1_CAS Particip ant s Using the Particip ant Properties di alog box, you can ve ri fy the properties of an ISDN participant. The Identificati on , Advanced , Connection Info1 , Connection Info 2 , Resour ce Details , Disconnecti on Cause , H221 (or another used protocol) and V i deo[...]

MGC Manager User ’s Guide - V olume I 5-41 Information is displ ayed in the Participan t Pr op erties - Identific ation dialog box. Y ou can view the name and th e dial-in numbers that were used by the participa nt to connect to the E ntry Queue/Conference.[...]

Chapter 5 - Monitoring Con ferences 5-42 T able 5-9 describes the user defined Identification propertie s that you can modify during an On Goin g Conferenc e: 2. If required: — change the participants name by ente ring a new name in the Name field. — enter information in any of the user defined fields — adjust the broadcasting / l istening vo[...]

MGC Manager User ’s Guide - V olume I 5-43 The Participant Pr opertie s - Co nn ect ion Info1 dialog box opens. The followin g information i s displayed in Connection Info1 : T able 5-10: ISDN Pa rticipant Properties - Connection Info1 Field/Parameter Description Participant S tate Indicates the connection status of the participant as it appears [...]

Chapter 5 - Monitoring Con ferences 5-44 Member in Checked boxes ind icate which multimedia channels (Audio, Video and Data - T .120) are connected . Someti mes, if t he participant is partially connected, only the audio channel is connecte d. The LSD check box indicates that the L SD channel is open. For more details, see the MGC Manager User ’s[...]

MGC Manager User ’s Guide - V olume I 5-45 H221 Counters St atus Indicates the synchronization status. • l-sync loss () - Checked when there is a general synchronization problem with the MCU. • r-sync loss () - Checked when there is a general synchronization p roblem with th e participant site. • l-video sync loss () - Checked when there is[...]

Chapter 5 - Monitoring Con ferences 5-46 When the connection process is comp leted successfully , the transmission rate and the aggreg ation method used by th e endpoint are ind icated in the Monitor and S t atus tables. 4. T o view general in formation rega rding the participant co nnection and to (optionally) mute or unmute the pa rticipant’ s [...]

MGC Manager User ’s Guide - V olume I 5-47 The followin g information i s displayed in Connection Info2 : T able 5-1 1: ISDN Participant Properties - Connection Info 2 Field/Parameter Description Connection Time The date an d time the part icipant connected to the conference . Note: The time format is derived from the operating system time format[...]

Chapter 5 - Monitoring Con ferences 5-48 5. If the part icipant is in a Co ntinuo us Presence conference, click the Vi d e o Sources t ab to check t he video layo ut selected for the parti cipant. The Participant P r operties - V ideo Sour ces dialog box o pens. Participant Attending S tate Displays the status of the Attended participant: • Atten[...]

MGC Manager User ’s Guide - V olume I 5-49 This dialog bo x displays the participant’ s video layout and video f orcing settings (the p articipants that are forc ed to each of the layout windows). The followin g information i s displayed: In a Continuous Presen ce co nference runn in g on a V ideo+ card, this dialog box ind icates whether th e [...]

Chapter 5 - Monitoring Con ferences 5-50 6. T o view the MC U resources u sed to handle the participa nt in the conferen ce, click the Resource Details tab. The Participant P r operties - Resour ce Details dialog box opens. This dialog box l ist s the resources that may be us ed to handle the participant’ s call. The following information is disp[...]

MGC Manager User ’s Guide - V olume I 5-51 Resource Details (cont.) Resource Ty p e Displays the type of MCU cards used to run the conference. The fol lowi ng types are listed: • MUX - the Video/MUX card used to handle H.320 video calls. • Audio Codec - The port that performs the audio encoding and decod ing. • Audio Bridge - The audio brid[...]

Chapter 5 - Monitoring Con ferences 5-52 Net Resource Details (cont.) Channel The number of the participant’s channel. Board ID The slot number in which the Network card used to handle the participant, is inst alled. Unit ID The span that handles the participant in the conference. Port ID Th e port number on the Network card that was allocated to[...]

MGC Manager User ’s Guide - V olume I 5-53 7. If the particip ant did not conn ect to the conference, click the Disconnection Cause tab to displ ay the cause. The Participant Pr operties - Disconnection Cause dialog box opens. This dialog box l ists the categories an d parameters which in dicate the cause of participant's disconn ection from[...]

Chapter 5 - Monitoring Con ferences 5-54 The following i nformation is displa yed: T able 5-14: Di sconnection Cause parameters Cause Description Call Disconnectio n Reason Operator Disconnect - The operator disconnected the pa rtici p an t fr om the conf er ence . The Cause field displays the name of the o perator who disconnected the part ic ipan[...]

MGC Manager User ’s Guide - V olume I 5-55 8. If problems a re indicated during the parti cipant connection to the conference and you want to further investigate the reasons, c lick the H221 tab. The Participant Pr operties - H2 21 dialog box opens. The H221 dialog box di splays real-time informati on about the capabilities that are being exc han[...]

Chapter 5 - Monitoring Con ferences 5-56 participant's pr operties dialog box nor wa s it set for the conference (if the conferen ce is Restricted , a special indicati on appears in the Local Communication Mode list). I n suc h a case, you may need to chan ge the participant and confer ence definit ion to Restricted or change the conferen ce v[...]

MGC Manager User ’s Guide - V olume I 5-57 Monitoring IP Particip ants Y ou can monitor IP partic ipants using t he same method as when monitoring the ISDN participa nts. Wh en verify ing the p rope rties of a n IP particip ant, th e following t ab s are displayed in the Participant Pr operties dialog box: Connection Inf o1 , Connectio n Info2 , [...]

Chapter 5 - Monitoring Con ferences 5-58 The Connection Info1 window d isplays the informat ion sent from th e IP card to the MCU control unit. This info rmation is refreshed eve ry two seconds. The informat io n is derived from: — RT P — R TCP re po rt s — Media channels The R TP i nformation is created by the R TP processor of the IP card, [...]

MGC Manager User ’s Guide - V olume I 5-59 Disconnect/ Reconnect Depending on the current participant status in the On Going Conference, this button allows you to disco nnect or reconnect the particip ant. Member In Cha nne ls: Audio, Video, T .120, Content and FECC The checked boxes indicate which multimedia chann els (audio, video, FECC, Con te[...]

Chapter 5 - Monitoring Con ferences 5-60 Channels S tatus (cont.) Notes: • The FECC channels a ppear in the Channel list only when FECC is enabled for the conference. • When FECC is enabled, T .120 cha nnels are disabled and vice versa. Faulty A red exclamation point indicates a fa ulty channel condition enabling further investigation if requir[...]

MGC Manager User ’s Guide - V olume I 5-61 Sync Counters S tatus Channel - The channel type. Source - T he name of the participant currently viewed by this participant. In a Software Co ntinuous Presence conference, the Source displays the names of the participants currently viewed in the Video Layout window . Position - The video layout positio [...]

Chapter 5 - Monitoring Con ferences 5-62 Sync Counters S tatus (cont.) Protocol Sy nc Loss - Indicates whether the system was able to synchronize the bits order according to the selected video protocol (H.261 or H.263). T his option is checke d when there is a problem in the second stage of the synchronization. The counter indicates t he number of [...]

MGC Manager User ’s Guide - V olume I 5-63 If the Faulty indicat or (exclamation point) appears ne xt to a chann el and you want to investigate the source of the problem, yo u can display additional information for that channel. 2. In the Channel Status table, click the Channel to investigate, and then click the Channel Info button. The Channel I[...]

Chapter 5 - Monitoring Con ferences 5-64 The following deta iled informatio n is displayed in the Channel Info: T able 5-16: IP Participant Properties - Video In Channel Info Field/Option Des cription MCU Address The IP address of the H.323 card installed in the MCU to which the participant is connected and the UDP port number allocated to the part[...]

MGC Manager User ’s Guide - V olume I 5-65 RTP Stat is ti cs - RTP Packet s This in formation ma y indicate problems with the network which can affect the audio and video quality . Actual loss The number of missing packets counted by the IP card as reported in the last RTP S tatistics report. If a packet that was considered lost arrive s la ter ,[...]

Chapter 5 - Monitoring Con ferences 5-66 Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can indicate the delay and reordering of fragmented packets that require additional processing , but is not considered a fault. The Fragmented info[...]

MGC Manager User ’s Guide - V olume I 5-67 Late Packets The number of packet s di scarded as a result of arriving later than the set jitter buffer size. • Accumulated N - total number of packets that arrived later than set in the jitter buffer size since the channel opened. • Interval N - numbe r of packets that arrived later than set in the [...]

Chapter 5 - Monitoring Con ferences 5-68 3. Click t he Connection Info2 tab . The Participant P r operties - Connection Info2 dialo g box opens. T able 5-17: Co nnection Info2 parameter descriptio n Field Descrip tion Connection Time The date and time the participant connected to the conference. Disconnection Time The date and time the participant [...]

MGC Manager User ’s Guide - V olume I 5-69 Tx Rate The total line rate of all the channels (agreed rate) i n which data sent from the MCU is received by the endpoint. Rx Rate The total line rate of all the channels (agreed rate) i n which data sent from the endpoint is received by the MCU. Mute (By Operator) Used to mute the participant’ s audi[...]

Chapter 5 - Monitoring Con ferences 5-70 4. If the part icipant is in a Co ntinuo us Presence conference, click the Vi d e o Sources t ab to check t he video layo ut selected fo r this participant. Gatekeepe r S tatus Indicates the status of the p articipant’s registration with the gatekeeper and the bandwidth allocated to the part ic ipant. ARQ [...]

MGC Manager User ’s Guide - V olume I 5-71 The Participant Pr opertie s - V ideo Sour ces dialog bo x opens. This dialog bo x displays the participant’ s video layout and video f orcing settings (the p articipants that are forc ed to each of the layout windows). For more information, see Chapte r 6, “Using DTMF Codes Dur ing a Conference” o[...]

Chapter 5 - Monitoring Con ferences 5-72 The following informat ion is displaye d : 5. If problems are indicated during t he participant’ s connection process to the conference, and you want to furthe r investigate the reasons, click the H245 tab. T able 5-18: IP Pa rticipant Properties - Video Sources Parameter/Field Descrip tion Layout vi ew Di[...]

MGC Manager User ’s Guide - V olume I 5-73 The Participant Pr opertie s – H2 45 dialog box opens. This dialog box indicates the capabilities exchanged between the MCU and the endpoint. The following i nformation is d isplayed in th e H245 tab: Displays the endpoint’s actions when establishing connection with the MCU Displays the MCU’s actio[...]

Chapter 5 - Monitoring Con ferences 5-74 6. Click t he Disconnection Cause tab to view the causes for the participant’ s inability to connect to the conference . The Participant Pr operties - Discon nection Cause di alo g bo x opens. The following informat ion is contain ed in the Disc on nec tion Cause dialog box. T able 5-20: H.323 Participant [...]

MGC Manager User ’s Guide - V olume I 5-75 Call Disconnection Reason (cont.) Operator Disconnect The operator disconnected th e participant from the conference. The Cause field displays the name of the operator who disconnected the participant. No Net Connection The n etwork channels could not be connected. This may also be caused when the commun[...]

Chapter 5 - Monitoring Con ferences 5-76 Call Disconnection Reason (c ont.) SIP Failure The participant cannot connect to the conference as its type does not support SIP participant connections. For example, COP conferences. Cause If there is a problem in the connection, which is indi cated by one of the call disconnection reasons, the system displ[...]

MGC Manager User ’s Guide - V olume I 5-77 7. Click the Resource Details tab to view the MCU resources allocated to the participant . Video Disconnection Reason (Secondary) (cont.) Remote device does not support the current vide o parameters During the connection to the conference, the endpoint fa ils to adjust (lower) its video settings to the c[...]

Chapter 5 - Monitoring Con ferences 5-78 The Participant P r operties – Resour ce Details dialog box opens. The following i nformation is displa yed: Board ID – the number of the sl ot where the IP card use d to handle the participant is installed. Unit ID – Displays the un it number (o n the card) use d to handle t he participant in the conf[...]

MGC Manager User ’s Guide - V olume I 5-79 Monitoring Gateway Sessions If a gateway is c onfigured on yo ur MCU, you can mo nitor the O n Going gateway sessions. T o view the list of current gateway sessions: • Double-click th e On Going Gateway Sessions icon or click the pl us [+] icon next to th e On Going Gateway Sessions icon. The list of g[...]

Chapter 5 - Monitoring Con ferences 5-80 T o view the participants stat us in the gateway session: • Double-click the confer ence icon or click the plus [ + ] icon next to the gateway session. The list of particip ants of the gateway session opens. In Figure 5-3 the IP participant dials t he GW Service prefix, the pound si gn # and the ISDN phone[...]

6-1 6 Operations Performed During On Going Conferences During an On Going Conferen ce, the operator can perform many management tasks at the conference level or at the pa rticipant lev el, using the MGC Manager or the W ebCommand er applicatio n. Operations at t he participant le vel af fect indi vidual conn ections, wh ile those at the conference [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-2 Overview The MGC Manager operato r performs dif ferent roles during attended and unattended conferences. Attended Conferences In attended conferences, pa rticipants accessing a n Entry Queue, an IVR Queue or a Greet and Guide Queue are moved to the Pa rticipants Queue where they wa[...]

MGC Manager User ’s Guide - V olume I 6-3 • Name undefined d ial-in partici pants • Move participants from one conference to an other (usin g the drag and drop option or the participant menu) • Move a particip ant to th e Operator conference (only in an Attended Conferen ce - see Chapt e r 8, “Entry Queu es, Operato r Conferen ces, and At[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-4 • Change the conference and chairpe rson passwor d • Change a conference's duration • Enable the end of conference reminder • Change t h e conferen ce billi n g code • Modify conference User Defined fields informat ion (MGC Manager only) • Add remarks • Enable br[...]

MGC Manager User ’s Guide - V olume I 6-5 Particip ant Level Operations Making Dial-Out Connections When the Dial-Out Ma nually option is selected for the conference , the operator has to manually co nnect dial -out participants to the conference. Sometimes, when the connect ed participant is accidentally disconnec ted from the conference, the op[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-6 3. Repeat steps 1 and 2 for each particip ant to be manua lly connected to the conferen ce. For listing of all participan t connectio n sta tus icons, see C hapter 5, ”MGC Manager Icons” on page 5-10. Changing the Particip ant Conn ection T ype (Dial-In/Dial-Out) Sometimes you [...]

MGC Manager User ’s Guide - V olume I 6-7 2. Right-clic k the partici pant's icon who se connection type needs to be changed, and then click Di al In or Dial Out (depending on the participant's curren t definition) to select the desire d connection ty pe. The system toggles between dial-in and dial-out de pending on the current particip[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-8 3. In the Monito r pane, Sta t us pane or Br owser pane, right-click the icon of the participant to connect, click Line Rates , and then select/ch eck the desired line rate from the Line Rates list. The participan t (endpoint) wi ll connect to th e conference u sing the selected li[...]

MGC Manager User ’s Guide - V olume I 6-9 The Participant Pr operties - Advanced dialog box opens. a. For an ISDN participant, adj ust the line rate by selecting the settin gs in the Aggr egation, and Number of Channels fields. b. For an IP participa nt, clear the Auto V ideo Bit Rate check box. 3. Click OK . ISDN Participant IP Participant[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-10 Disconnecting and Reconn ecting Particip ants On occasion, a participant may not need to continue with the conference. In such a case, yo u can remove a par t icipant from the conference b y: • Disconnecting the partic ip ant • Deleting the p articipant When you disconnect a p[...]

MGC Manager User ’s Guide - V olume I 6-11 The status Disconnec ted appears in the S tat us column next to the participant's na me and the appropria te icon is displ ayed in the Connection column. T o delete a participant: When a participant no longer needs to be part of a conferen ce and there is no intention to reconn ect, you ca n delete [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-12 Changing the Properties of a Disconnected Particip ant Y ou can change several properties of a d ef ined participant who is disconnected, for example, before reconnecting that parti cip an t. • Name - Modify the automa ticall y assigne d name to t he partic ipant ’ s real name[...]

MGC Manager User ’s Guide - V olume I 6-13 Downspeeding Downspeeding reduces the co nference line rate to enable b onding participants with faulty chann els to connect to the conference with the remainin g channel s. T o enable Downspeeding : • Right-click th e On Goin g Confe r ence icon, or the Reservations icon, and then click Down Speed (On[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-14 T o name a “Meet Me” dial-in participant: 1. List the part icipants in the Operator conference, in the On Goin g Conference or in the Participants Que ues. 2. Right-cl ick the particip ant icon, and then click Proper ties . The Participant P r operties - Identification dialo g[...]

MGC Manager User ’s Guide - V olume I 6-15 4. Click OK . The participant name is updat ed in the Br owser , Monitor and S tatus panes. This name will also be saved to the CD R (Call De tail Record) file. Moving Particip ants Between Conferences MGC Manager e nables the opera tor to move one or more partici pants from one On Going Conf erence to a[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-16 T o interacti vely move a pa rticipan t from one co nference to another: 1. First, expand the On Going Confer ences list in the Br owser pane, to display the source confer ence icon and the de stin ation conference icon. 2. Drag th e icon of partici pant from the source conference[...]

MGC Manager User ’s Guide - V olume I 6-17 T o move a participan t to another conference using the right-cli ck menu: 1. In the Br owser , Monitor or Status pane , expand the parti cipants list in the source conference. 2. Right-click the icon of the par ti cipant you want to m ove, cl ick Move Participant , and then cl ick the name of th e desti[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-18 Designating an E xclusive Speaker During On Going Conferences, you can designate one partici pant as the conference lecturer/s peak er . All other part icipants are automatic ally muted so they do not in terrupt the lecture . Alte rnatively , the chairp erson can de signate themse[...]

MGC Manager User ’s Guide - V olume I 6-19 T o cancel the Exclusive Speaker mode: • In the Br owser pane, the Monitor pane or the S tatus pane of the main window , right-click th e participant' s icon, and then click Cancel Exclusiv e Speaker . Alternatively , the chairperson can cancel the Exclusive Speake r mode by entering the DTMF code[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-20 T o change a participan t’s stat us to confer ence chairperson: • In the Br owser pane, the Monitor pane or the S tatus pane of the main window , right-click the participant's icon, and then cli ck Change to Chairperson . The selected p articipant become s th e conferenc [...]

MGC Manager User ’s Guide - V olume I 6-21 Designating a VIP Particip ant During an On Goi ng Conferen ce, you can d esignate a part icipant a s VIP . The VIP is identifi ed to the opera tor as a partici pant who re quires pref er ential attention during the conference. However , the VIP status does not change the role of the parti cipant. VIP pa[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-22 The selected participant becomes a VI P in the On Going conference. The other particip ant’ s properti es are unchanged. T o r evert from the VIP status to r egular participant: 1. In the Br owser pane, the Monito r pane or the S tatus pane of the main window , right-click the p[...]

MGC Manager User ’s Guide - V olume I 6-23 For details of this procedure, see the MGC Manager User’ s Guide, V o lume II, Chapter 6, “Database Manager” To m o d i f y U s e r Defined fields: 1. In the Br owser pane, the Monitor pane or the S tatus pane of the main window , right-click th e participant' s icon, and then click Properties[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-24 Adjusting the Broadcastin g and Listening V olume The broadcasting and listen ing volume of the partic ipant's audio transmi ssion can be changed du ring an On Going Conf erence. This opera tion is applicable to all interface types. T o adjust the broadcasting and li stening [...]

MGC Manager User ’s Guide - V olume I 6-25 4. Click OK . Muting/Unmuting Particip ant’ s Audio or V ideo Occasionally , a conference organizer may want to exclude the audio or vi deo channel of a participant from part of an On Going Co nferen ce . Y ou can mute a participa nt's audio and/o r video sign als via the parti cipant's right[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-26 T o mute a participant using the participant right-click menu: • In the Br owser pane, the Monitor or the S tatus pane, ri gh t-cl ick the participant ico n, an d th en cli ck Mut e Audio to mute the audio signal , or Mute V ideo to mute the video signal. Alternativel y , t o mu[...]

MGC Manager User ’s Guide - V olume I 6-27 T o unmute a participant using th e participant right-cl ick menu: • In the Br owser pane, Monitor pane or the S tatus pane, right-click the participant icon, and then click Unmute Audio to unmute the audio signal, o r Unmute V ideo to unmute the video signal. Alternatively , to unmute the audio signal[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-28 2. Click t he Connection Info2 tab . The Participant Pr operties - Connection Info2 dialog box o pens. 3. In the Mute (By Operat or) box, select the Audio check bo x to mute the audio signal, a nd/or select the Vid e o check box to mute t he video sign al. A check mark appears in [...]

MGC Manager User ’s Guide - V olume I 6-29 4. Click OK . The dialog box closes. The icon for unmuted Audio or V ideo appears in the Monitor and St a t u s panes of the main MGC Manager wind ow . Unmuting takes ef fect immediately . For a detailed l ist of all status ic ons related to mutin g/unmuting th e conference part i cipants, see T able 5-4[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-30 2. Alternativ ely , block audio transmission t o the partici pant site from th e Participant Pr operties - C onnection Info 2 dialog bo x: a. Right-click t he partici pant’ s icon, a nd then click Propertie s . The Participant Pr operties dialo g box ope ns. b. Click the Connect[...]

MGC Manager User ’s Guide - V olume I 6-31 c. In the Block bo x , select the Audio check box. d. Click OK to appl y the changes. T o r elease a blocked site a nd resume audio transmission: • In the Br owser pane, Monitor pane or the S tatus pane, right-click the participant’ s icon, and then click U nblock Audio . Or: • In the Participant P[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-32 T o disable AGC for an On Going Conference participant: 1. In the S tatus or Monitor panes, right-click the participan t icon, and then click T urn off AGC . 2. Alternatively , disable AGC from the Part icipant Pr operties dialog box: a. In t h e S tat us or Monitor panes, right-c[...]

MGC Manager User ’s Guide - V olume I 6-33 V ideo Management Operations Controlling Video Layout During the co nferenc e, operator s can adju st several video layou t parameters on the partic ipant level and on the c onference leve l. Changing Video Layou t for th e Particip ant In Continu ous Presen ce confer ences, Per sonal Layout is a cust om[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-34 T o modify the Personal Layout fo r a participant using MGC Manager: 1. Right-cl ick the icon o f the connect ed participant you want to modify and then click Pr operties . The Participant P r operties dialog box op ens. 2. Click t he V ideo Sources tab. The Participant P r operti[...]

MGC Manager User ’s Guide - V olume I 6-35 4. Click the arrow next to th e number of squares/panes to be di splayed on the participant’ s screen. The available video layouts for th e selected vi ew are displayed. 5. Click the desired layout. The V ideo Layout pane is updated in the Participant Pr operties - Vi d e o Sour ces dialog box. 6. Clic[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-36 7. If required, repeat t his procedure to modify Personal Layouts for other participants. Changing the V ideo Layout for a Continuous Presence Session During Continuo us Presence confer ences, you can chan ge t he video layout that was set for the conference. T o change the video [...]

MGC Manager User ’s Guide - V olume I 6-37 4. T o select an other video layout, determin e the number of windows to appear on the screen, and clic k the arrow next to t he numbered Vi d e o Layout icon. A pop-up menu a ppears, displaying the available vi deo layouts for t he selected number of wi ndows. 5. Click the desired video layo ut. 6. Clic[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-38 Modifying Video Layout s in Lecture Mode Settings During Continuo us Presence confer ences, you can sele ct the Lectur e Mode , Lectur e Show , or Pr esentation Mode settings, change their properties, or deselect them . For a detailed descrip tion, see Chapter 10, “Lectu re and [...]

MGC Manager User ’s Guide - V olume I 6-39 Video Forcin g on the Conference Level There are two methods to perform video forc ing at the conference level: • In the Confer ence Pr operties - V ideo Sour c es dialo g box • From the Confer ence right-click menu T o define V ideo Forcing in the Conference Properties: 1. Right-cli ck the On Going [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-40 4. Repeat the previous step to force partic ipants to othe r windows. W indows t hat are not assigned an y participant display the current speaker and last speakers. Selecti ng the Black Screen opti on displays a dark grey window instead of a partic ipant. 5. T o cancel the vid eo[...]

MGC Manager User ’s Guide - V olume I 6-41 The V ideo Layout window opens, showing the currently selected layo ut . 2. In the Br owser pane, drag and drop the participant icon from the On Going Confer en ce to the appropriate video layo ut window in the V ideo Layout wi nd ow . The participant name appea rs in the field at the bottom of the video[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-42 Video Forcing on the Particip ant Level For each conference particip ant you can select the participants to be vie wed in each of the vid eo layout w indows assign ed to them. 1. Right-cl ick the icon o f the participan t whose video layout you want to force, and then click Pr ope[...]

MGC Manager User ’s Guide - V olume I 6-43 The participant selected for a certain vide o wi ndow is constan tl y view ed in the window until further chang es take place. 4. Repeat the previous step to select t he participants to be vi ewed in the other windows. Windows that were not assigned any participant will display the current speak er and p[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-44 Conference Level Operations Adding New Particip ants to a Conference Occasional ly you may be re quired to ad d a participant aft er a conferen ce has begun. T o do this, yo u can use one of the follow ing methods • Define a new participan t: — using the conference right-click[...]

MGC Manager User ’s Guide - V olume I 6-45 T o define a new particip an t usi n g the c onference right-click menu: 1. Expand the On Going Confer ences list, right-click th e icon of the conference to which to add the partic ipant, and then click New Participant . Alternativel y , use the sh ortcut key (defau lt key is <F8> ). The Participa[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-46 T o define a new particip ant from the Conference Propertie s dialog box: 1. Expand the On Going Confer ences list, right-c lick the icon of the conference to which to add the participa nt, and then click Pr operties . The Confer ence Pr operties dialog bo x opens. 2. Click t he P[...]

MGC Manager User ’s Guide - V olume I 6-47 T o add a Pa rticipant T emp late to the confer en ce: Y ou can add a participant te mplate to the c onference from the Participant database o r from a Participan t T emplate file. 1. In the On Going Confer ences list, right-click the conference icon, and then click Properties . The Confer ence Pr operti[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-48 5. In the Pr e-defined Participa nts list , se lect the participan t to add to the conferen ce, and the n click the Move (>>) butt on. The participa nt is added to th e Conference Participan ts list. 6. Click OK to complete th e selection. T o copy the participant pr opertie[...]

MGC Manager User ’s Guide - V olume I 6-49 2. Right-clic k the icon of t he participan t to copy , and then click Copy Participant , or use the appropriate shortcut key (the default key is <Ctrl>+<C> ). 3. Right-clic k the conference icon to whic h to copy the participant, an d then click Paste Participant, or use the appropriat e sho[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-50 b. Change the participant’ s parameters, and the n click OK. The participant is adde d to th e co nfere nce with the new parameters. For detailed in formation on d efining particip ants, see “Defining Participant Properties” o n page 4-101. T o copy the participant pr operti[...]

MGC Manager User ’s Guide - V olume I 6-51 4. Right-clic k the icon of t he participan t to copy , and then click Copy or use the appropriate sh ortcut key (the default key is <Ctrl>+<C> ). The participant details are copied t o the clipboard. Alternatively , to copy the participant under a new name : a. Click Copy As . The Participan[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-52 T o copy the participant Pr operti es fr om a Database Participant template: 1. Open the Par ticipants in Data base window as described in Cha pte r 3, “T emplates Database” on page 3-33. 2. Expand the Gr oups tree until you locate the partici pant you wa nt to copy . 3. Right[...]

MGC Manager User ’s Guide - V olume I 6-53 The participant’ s details will be copied to the new conferenc e under the same name. Alternatively , to copy t he particip ant’ s details to the new conference under a new name : a. Click Paste Participant As The Participa nt - Pr operties dialog box op ens. b. T ype the participant name, or modify [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-54 Muting Dial-In Particip ant s Upon Connection Y ou can set a conference to automatically mut e all dial-in pa rticipants th at were not defined pri o r to or during the On Going Conferen ce. Thi s feature, referred to as the Mute “Meet Me” Parties feature, can be enabled durin[...]

MGC Manager User ’s Guide - V olume I 6-55 From this point on, all incomin g parties are au tomatically muted by th e MCU and the appropri ate icon is displayed in the Audio column. Participants remain mut ed until you manually unmut e them. T o cancel Mute ‘Meet Me’ Parties fr om the Confer ence right-click menu: When the Mute “Meet Me” [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-56 3. Select the Mute ‘Meet Me’ parties che ck box. 4. Click OK . From this point on, all incomi ng parties are automatical ly muted by the MCU and the appropriate icon i s displayed i n the Audio column. Participant s remain muted un til you manua l ly unmute them . T o cancel M[...]

MGC Manager User ’s Guide - V olume I 6-57 T o mute audio at the c onference leve l: 4. In the Br owser pane, Monitor pane or the S tat us pane, right-click th e On Going Confer ence icon, and then click Proper ties . The Confer ence Pr operties dialog box ope ns. 5. Click the Vi deo Sources tab . The Confer ence Pr operties - V ideo Sour ces dia[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-58 The Audio Muted Parti cipant box lists all the partici pants currently connected to the conference. A cl ear check box indicates that the participant's audio channel is in th e normal mode (unmuted), while a checked box indicates that the part icipant's audio channel is [...]

MGC Manager User ’s Guide - V olume I 6-59 2. Right-cli ck the icon of the conf erence to lock, and then click Lock Conference . The Locked Confer ence icon indicates the new status of t his conference in the S tatus column in th e Monitor and the S tatus panes.[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-60 T o lock a confer ence from the Confer ence Properties dialog box: 1. Expand the On Going Confer ences list, right-c lick the icon of the conference to lock and then cli ck Properties . The Confer ence Pr operties dialog bo x opens. 2. Click t he Setting s tab. The Confer ence Pr [...]

MGC Manager User ’s Guide - V olume I 6-61 T o lock a confe rence usi ng the Conference to olbar: 1. Expand the On Going Confer ences list, and then cl ick the icon o f the conference to lock. 2. Click the Lock Conference button on the Conferen ce to olbar . The Locked Confer ence icon indicate s the new status of this conference in the S tatus c[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-62 T o unlock a confer ence using the Conference Pr operties dialog box: 1. Expand the On Going Confer ences list, right-c lick the icon of the conferen ce to unlo c k, and then c lick Properties . The Confer ence Pr operties dialog bo x opens. 2. Click t he Setting s tab. 3. Clear t[...]

MGC Manager User ’s Guide - V olume I 6-63 Changing the Conference and Chairperson Password During an On Going Conference, the co nference and/or ch airperson password can be modified by the chai rperson or participant (d ep ending on the permission conf iguration) usi ng DTMF codes or by the operat or via the MGC Manager . For DTMF operations, s[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-64 Alternatively , the chairperson ca n change the Conference and/or Chairperson password usin g th e appro pria te DTM F co de. (The defa ult code to change passwords is *7 7 .) Changing the Conference Duration At times, operato rs may find it necessary t o extend the duration of a [...]

MGC Manager User ’s Guide - V olume I 6-65 2. Click the Scheduler tab, and t hen modify the conferen ce Ending T ime . 3. Click OK to apply the sett ing s. The Confer ence Pr operties dialog box closes. The conferen ce’ s duration is adjusted to e xtend until the Ending T ime you defi ned i n the Scheduler . The time format is derived from the [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-66 T erminating a Conference Manually Y ou can manually end the co nference before its sch eduled end ti me. Usually , this option is u sed when all t he part icipants disconnect from the conference, or if the meeting org anizer has requested i t. T o terminate a confer ence manually[...]

MGC Manager User ’s Guide - V olume I 6-67 Enabling the End of Conf erence Reminder The End of Confer en ce Reminder icon appears befo re the end of the conferen ce, remindin g you to exten d the confer ence if ne ce ssary . The icon remains on displa y until the c onference ends. Th is icon is displa yed at a pre-defined time before the end of t[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-68 3. Click OK to apply the setti ngs. The system will display the End of Conference Reminde r ic on x minutes (where x is the number of minutes entered in this dial og box) before the end of the conference. Changing the Confer ence Billing Code During an On Going Conference, the bi [...]

MGC Manager User ’s Guide - V olume I 6-69 Changing the Conference User Defined Parameters During an On Going Conference, the User Defined fields can be modified b y the chairperson or the operat or via t he M GC M ana ge r . The User Defined 1, 2 and 3 fields enable you to enter genera l information about the co nference , such as the company na[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-70 Adding Remarks During an On Going Conference Operators can add remarks during an On Going Conference in the Confer ence Pr opert ies - General dialog b ox. Remarks en tered previous ly by the operator or other operators can be read during the On Goi ng conference. Remarks can also[...]

MGC Manager User ’s Guide - V olume I 6-71 T o enter a remark durin g an On Going C onf erence. 1. Expand the On Going Confer ence list, right-cli ck the On Going Conference definition you want to update, and click Properties . The O n Going Confer ence Pr operties dialog box op ens . 2. Click the General tab. The O n Going Co nfer ence Pr operti[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-72 Broadcasting Annex D St ill V ideo Image (Slide) An endpoint w ith Annex D ca pabilities can send an Annex D still video image (slide) to th e MCU to be broadcast to all other partic ipants in a T ranscoding or a Continuous Presence video conference. When an endpoi nt sends the An[...]

MGC Manager User ’s Guide - V olume I 6-73 The image handling process takes a number of seconds (a long time, relatively) since a full 4CIF image is cr eated while the VCP video card receives four instances of the same still image and transmit s them. The estimated processing time fo r an Annex D image is 2 seconds. When the request to send the A[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-74 The following requests o r commands will be igno red du ring an Annex D broadcast: • V ideo fo rcing by the operator , at the conference level and a t the participant le vel • V ideo forc ing by the ch airperson, at the conference l evel and at the participant le vel • V ide[...]

MGC Manager User ’s Guide - V olume I 6-75 Printing Conference Dat a Once a reservation is mad e, the system a llocates the approp riate resources to the conf erence. Y ou can print thi s data, for example t he confere nce name, ID, start time, duratio n, line rate, or the participant parameters - to a printer , file or clipboard (t o be used by [...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-76 — In the On Going Confer ences list, right-click the conferen ce whose data you want to prin t, and then click Print Reservation Data . The Print dialog box opens. 3. In the Name Of Operator field, enter the name of the operator who initiated the rep ort. 4. In the Report T o bo[...]

MGC Manager User ’s Guide - V olume I 6-77 5. Click OK . — If File is selected, t he Save As dialog box opens. Select the destinati on folder . The system assigns the conference name as the d efaul t file name. How e ver , you can defi ne another file name. Clic k Save . — If Printer is selected, t he Print d ialog box opens. Sele ct the requ[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-78 The following i s a sample of Reserv a t ion or Conference info rmation. The first section lists the Reservation gene ral parameters and th e second sectio n lists the Participants parame ters. Operator Data ------------- OperatorName - Duke Reservation Data ---------------- Reser[...]

MGC Manager User ’s Guide - V olume I 6-79 Channel Width - 64 kbp s Number of Channels - 2 Bonding Mode - Auto Chair - No V oice - Da ta Node Type - T ermi nal Restrict Only - No T o print details of all On Going Confer ences or Reservations: 1. Print detail s using one of the fo llowing options: — In the Reservations list, righ t-click the Res[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-80 3. Click OK . The Print dialog box opens. 4. Enter your name as the report initiator, select the report destination, and then click OK . — If File is selected, the Save As dialog box opens. Select the destination folder . Specify the file name and then click Save . — If Printe[...]

MGC Manager User ’s Guide - V olume I 6-81 Managing Question-a nd-Answer Se ssions The Question-and-Answer (Q&A ) session provides a met h od of organizing the participants quest ions or comments du ring a lecture or a large conference. Usually during a lar ge conf erence or lecture, all pa rticipants excluding the lecturer or the main speake[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-82 Adding Questioners to Q&A Queues Participants can b e added as que stioners to th e Q&A queue using one of the following optio ns: • Questioners are added to the Q&A queue once they press the appropriate DTMF code on their DTMF in put device (default DTMF code is *22[...]

MGC Manager User ’s Guide - V olume I 6-83 In addition, the Monitor pane displays info rmation on the p articipant’ s position in the Q&A queue an d how long th e participant h as been waiting i n the queue to ask the question. The Q&A Position column sh ows the order of t he participa nts who have requested to ask a ques tion in the Q&[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-84 • Alternatively , change the position of a participant in the Q&A qu eue by right-clicki ng the Participant icon, clicking Q&A Management , and then clickin g the position to which the part icipant should mov e. Using the right-click menu, you can mo ve the participa nt [...]

MGC Manager User ’s Guide - V olume I 6-85 — Right-cl ick the C onference icon, then click Next Questioner . • On occasion, the operator can disregar d the participants position in t he queue and allow them to ask t he ques tion. T o do this, the operator uses one of the follow ing methods. — Click the Participant icon and then clic k the A[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-86 The selected participa nt’ s icon now indicat es the change of status to curr ent questioner : Ending Particip ant Questions Ending the quest ioner session can be done by partic ipants or by th e chairperson. • The participa nt can indicate that they ha ve completed asking the[...]

MGC Manager User ’s Guide - V olume I 6-87 • The operator can end the questioner session by clicking the Curr ent Questioner icon and then clicking the S top Questioner icon on th e Q&A toolbar . The selected partic ipant’ s icon reverts t o the passive/normal status. Removing Particip ant s from the Q&A Queue Y ou can remove a partic[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-88 Managing V oting Sessions In a voting session , participants ex pre ss their prefer en ce on a set of c hoi ces using the touch-to ne keyp ad or remote control during an On Going Conference. The system uses digits to correlate pa rticipant vo tes to the items for which they are vo[...]

MGC Manager User ’s Guide - V olume I 6-89 T o manage a voting session confer ence: 1. In the Br owser , S tatus or Monitor panes, right-click the conferen ce i con, and then click Vo t i n g . The V oting dialog box ope ns. V oting results Command buttons Vo t in g settings[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-90 The Vo t i n g dialog bo x is divided into three main sectio ns: — The V oting Settings pane - where you define th e voting session parameters such as the voting subjec t and choices, and whether the voting is anonymous. — The V oting Results pane - where th e system displa ys[...]

MGC Manager User ’s Guide - V olume I 6-91 defined by the Op erator or via th e W eb browser) by ente ring the appropriate DTMF code (the default code is *81 ). Each participant casts their vote using the DTMF input devic e, by entering the code that was assigned to their preferred choice. The results are shown in the V oting Results pane. T able[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-92 5. Click t he St o p V o t i n g button to conclude th e voting session . Alternatively , end the vot ing session by en tering the appropriat e code on the DTMF inpu t device. The d efault code for th is action is #81 . At this point you can display th e voti ng results on -sc ree[...]

MGC Manager User ’s Guide - V olume I 6-93 The V oting Details window opens. For each option, the system displays the total number of vot es. — If the vote w as not anonymous, y ou can view th e names of the participants wh o hav e vot ed for each of the listed choices. T o display names, click the [ + ] icon next to the choice name. — If the[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-94 9. Using t he standard W indows conv entions, select the destination fo lder for the file, and then click Save . 10. At this poin t you can perform one of the followin g operations in the Vo t i n g window : a. Clic k OK to exit the voting session. b. Click Restart V o ting to res[...]

MGC Manager User ’s Guide - V olume I 6-95 Using DTMF Codes During a Conference During an On Going Conferen ce p articip ants can perfor m various operat ions using touch-tone si gnal s (DTMF codes). T able 6-5 lists the operations that can be performed by a ll participants or the chairperson during an On Going Conference. • Participants can pe[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-96 Secure conf erence T o switch the co nference to secure mode, press: st ar , seven, one. Unsecure con ference T o cancel the secure mode, press: pound, seven, one. *71 #71 Chairperson Chairperson Increase my broadcastin g volume T o increase your volume, press: star , nine. Decrea[...]

MGC Manager User ’s Guide - V olume I 6-97 New voting se s si on T o start a new voting session, press: star , eight, two. Cancel voting session T o cancel the voting session, press: pound, eight, two. *82 #82 Chairperson Chairperson Ask a questio n T o ask a question, press: st ar , twenty two. Cancel my question T o cancel a question, press: po[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-98 Play Menu T o play the DTMF help menu, press: star , eight, three. (T o enable this feature the relevant file must be assigned to the function in the IVR Message Service.) *83 Everyone Enable Roll Call T o enable Roll Call, press: star , three, two. Disable Roll Call T o disable R[...]

MGC Manager User ’s Guide - V olume I 6-99 Override Mute All But Me * T o enable participant s to unmute their endpoints while the Exclusive Speaker Mute mode is imposed. * T o enable this function, a DTMF code must be configured. These operations are listed an d defined in the IVR Service - DTMF Codes dia log box. The same operations are also av[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-100 These oper at ions are li sted and defi ned in the IVR Service - DTMF Codes dialog box. The same operations are also available from the MGC Manager application. For a detaile d descripti on of IVR enabled conferen ces, see the MGC Manager User ’ s Guide V o lume II, Chapter 2 ,[...]

MGC Manager User ’s Guide - V olume I 6-101 If the user exits with out confirming the password, the password is not updated. Changing p asswords is not po ssible when a conference is in any of the following mo des: • V oting sessio n • Invite session • Roll Call session • A participa nt is waiting in the Entry Queu e In an Entry Queue, bo[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-102 any conference properties while the conference is in the Se cure mode. However , operators can terminate the conference even in this mode. Special icons are used to i ndicate that a conference is in Secure mode. For a list of these icons see T able 5-7 on page 5-2 7. Chairpersons[...]

MGC Manager User ’s Guide - V olume I 6-103 Operations Performed During On Going Gateway Sessions On the conference level, you ca n term inate th e gateway se ssion in the same way as with the standard conference. On the particip ant level, you ca n perform the following operati ons, in the same way as with the standa rd conference: • Mute or u[...]

Chapter 6 - Operations Performed D uring On Going Confe ren ces 6-104[...]

7-1 7 Meet Me per Conferences and Meeting Rooms This chapter discusses Meet Me Conference s and Meeting R ooms. Meet Me Conferences are conferences that al lo w undefined dial -i n parti cipants to connect to them by dial ing a predefined number . Meeting Rooms are reserv ed conferences, based on Meet Me Conferences without resource allocations. Me[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-2 Defining a Meet Me Conference The Meet Me Per Confe rence option is enabled in three stages: • Enabling th e Meet Me Pe r Conference op tion in the Confer ence Pr operties - General dialog box. • Specifying tha t undefined partici pants may connect to the conference in the Conf er ence[...]

MGC Manager User ’s Guide - V o lume I 7-3 4. Select th e Meet Me Per Conf ch eck box. 5. Select the conference type (S tandar d or Meeting Room), Media (Aud i o Only or V ideo), Network, and V ideo Session, as described fo r On Going Conferences. For details see T able 4-4, “Conference Properties - General,” on page 4-37. 6. Click the Settin[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-4 8. Click t he Participants tab. The Confer ence Pr operties - Participants dialog bo x opens. 9. If required, add defined participants t o the conference as for On Going Conferences. For more details, see T able 4-8, “Conference Properties - Participants Option s,” o n page 4-66. 10. D[...]

MGC Manager User ’s Guide - V o lume I 7-5 participants are able to conn ec t to the conferen ce if there are available resources. The minimum nu mber of p artic ipants the system reserves resources for takes into account the d efined partici pants. For example, if two participants are d efined and resources for th ree undefined participants are [...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-6 13. Click the Meet Me Per Conf tab. The Confer ence Pr operties - Meet Me Per Conf dialog box opens. Defining Conference Dial In Numbers The conference phone nu mbers may be assigned by the operator or automatically by the system . When allocated by the sy stem, a si ngle number , which is[...]

MGC Manager User ’s Guide - V o lume I 7-7 If the conference includes T1-CAS audi o only particip ants and the MCU is configur ed to allow T1-CA S particip ants in vi deo co nferences, you can manually allocate the di al-in numb er for the T1-CAS participants. The list of dial -in numbers a ssigned to the c onference is di splayed in the Meet-Me [...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-8 2. Define the dial-in numbers to be a ssigne d to the conf erence a s f ol lows: 3. Click OK . The dial-in numbers are added to the table in the Meet Me Service - ISDN Se rvic e pane. 4. If participant s use more than one ISDN Network Servi ce to connect to the conference, repeat steps 1 t[...]

MGC Manager User ’s Guide - V o lume I 7-9 T o manually assign H. 323 Service Prefixes to the conference: H.323 dial-in p articipants can dial in to Meet Me Confer ences by simply dialing the H .323 Prefix (from th e IP Network Service) and the conference Numeric ID or the conference name. For more info rmatio n, see “Dial ing Into the Conferen[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-10 T o delete a service name or dial-in number from the confer ence: 1. In the Confer ence Pr operties - Meet Me per Conf dialog box, sele ct the ISDN/IP Network Service name o r dial-in number to delet e. 2. Click t he associated Minus button. The service name and dial-i n number s are remo[...]

MGC Manager User ’s Guide - V o lume I 7-11 Figure 7-1: Direct Dial-in (Meet Me Conference) Dialing Into the Confe rence in the H.323 Environment The IP Network Service for H.323 is register ed in the gatekeeper usi ng a prefix. In a Meet Me Conference, a pa rticipan t must enter the H.323 Service Prefix followed by the c o nferenc e numeric ID o[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-12 If you are using the conference name to dial in, the gate keeper ignore s the letters in th e dialed string a nd uses just the digits to iden tify the Ne twork Service. The call i s forwarded to the MCU with the confe rence name, which is used by the MCU t o identify the de stination con [...]

MGC Manager User ’s Guide - V o lume I 7-13 If no Bonding is used, th e MCU tries to conn ect the endp oint usi ng the H .221 standard (agg regation). If t his fails, th e connection with the endpoin t is terminate d. When connecting to the co nference, the name of an Undefined participant appears in the format <conference na me _(X)> where[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-14 Meeting Rooms A Meeting Room is a re servation set to M eet Me Per Confer ence. The conference is saved on th e MCU in passive mode, withou t using any of the system resources. When the first partic ipant dials into the confere nce, the conference is automatica lly activated. Othe r parti[...]

MGC Manager User ’s Guide - V o lume I 7-15 conferen ce recurren ce setting. If t he conf erence is still valid fo r re-acti vatio n, the conference resumes its passive state, wai ting for an other initiatin g call. Otherwise, the co nference is delete d from the MCU up on termination o f the conferen ce. An operator may cancel the conference v i[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-16 The Confer ence Pr operties - General dialo g bo x opens. The Meeting Room optio n is automati cally selected in the Conf er ence Ty p e box. The Meet Me Per Conference check box is automatically checked (and cannot be cleare d). The MCU box displays the name of the MCU to wh ich you are [...]

MGC Manager User ’s Guide - V o lume I 7-17 dial-in n umber (for di rect dial-i n) to the con f e rence, wher e access to th e conference is only th rough the Entry Queue. 6. In an Entry Queue A ccess conference or an IVR-enabled conference with password req uest, enter the Co nference Entry Password an d the Chairperson Pas sword (optional). If [...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-18 The Confer ence Pr operties - Settings dialog bo x opens. The Meeting R oom settings are d efine d in the same way as a Standard On Going Conference. 12. Define the corr ect conference Line Rate . It is recommend ed to enable the Auto T ermination parameters for this type of conference to[...]

MGC Manager User ’s Guide - V o lume I 7-19 The Confer ence Pr operties - Participants dialog box opens. The Allow Undefin ed Parties check box is automatically selected to allow participant s to connect to th e conference without the prior setting of their parameters (i. e., “undefined” participant). In such a case, participants can connect [...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-20 set to Auto to allow as many partici pants as possible. En ter the required number . 17. If required, ad d pre-de fined participants to the Meetin g Ro om. For mo re information, see Chapter 4, “Adding Participants to th e Conference” on page 4-56. 18. If you have selected Continuo us[...]

MGC Manager User ’s Guide - V o lume I 7-21 21. In th e Number of Occurr ences bo x choose any number of Meeting R oom activations. 0 me ans that the conference has an unlimited number of activations and can be in slee p mode (passive) forever . 1 means that the conference will be act ivated o nce, and then it will be deleted from the system. 2 o[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-22 Managing Meeting Rooms The Meeting Rooms are listed under the Meeting Rooms icon. Listing Meeting Rooms T o view existing Meeting Rooms: 1. Connect to t he MCU and expand its tree . 2. Click t he plus [ + ] icon next to the Meeting Rooms, Entry Queues & SIP Factories icon. The system [...]

MGC Manager User ’s Guide - V o lume I 7-23 Monitoring active Meeting Rooms i s similar to mo nitoring any other Meet Me Conference. For detai ls, see “Monitoring Meet Me Conferences” on page 7- 12. Meeting Room Icons The following i cons indicate t he dif f erent statuses of Meet ing Rooms: T able 7-3: Meeting Room T ypes and Icon s Icon Des[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-24 Meeting Room Right-Click Functions Most of the right-cl ick functions on th e Meeting Rooms icon are displa yed in other menu o ptions and are d iscu ssed elsewhere in this manual. The following options are available wh en right-clicki ng the Meetin g Rooms icon: (gray) Passive Meeting Ro[...]

MGC Manager User ’s Guide - V o lume I 7-25 Print Meeting Room Prints the Meeting Room informatio n to a printer , to a file, or copies the data to the clipboard. For details, see Chapter 6, “Printing Confer ence Data” on page 6-7 5. Properties Modifi es the Meeting Roo m properties. For details, see Chapter 4, “De fining a New Video Confer[...]

Chapter 7 - Meet Me per Con ference s and Meeting Rooms 7-26[...]

8-1 8 Entry Queues, Operator Conferences, and Attended Conferencing Entry Queues and Entry Queue Services An Entry Queue (EQ) is a special routing lobby to which one or several dial-in nu mbers are assigned fo r both video a nd audio end points, including PSTN, V oIP , H.320, H.323, SIP an d T1 -CAS endpoints. Part ici pants with the same capabi li[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-2 Queue, the routing to the destination conference is automa tic. In attended Entry Queues, routing to the destinatio n conference is done by the operator and requires the pr esence of an Op erator conference. When an Entry Queue or co nference is unattended, the part ici[...]

MGC Manager User ’s Guide - V olume I 8-3 Entry Queue Access When the Entry Queue Access option is designated for an Audio Only or V ideo confer ence, all the partici pants conne cting to th at confer ence are fi rst connected to an Ent ry Queue. From the Entry Queue they ar e routed to their conference according to the conferen ce numeric ID or [...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-4 Dialing in to the Entry Queue The participants dial the Entry Queue dial-in nu mber , dial-in string or URI that was communicated to them an d enter the En try Queue lob by . ISDN participants di al the Entry Qu eue dial-in nu mber . H.323 participan ts dial a string of[...]

MGC Manager User ’s Guide - V olume I 8-5 Conference Numeric ID Routing When participants connect to th e Entry Queue t hey are requ este d to enter the target conferen ce Numeric ID . According to this confer ence ID, p articipan ts are routed to the appropriate conference. Figure 8-1: Conference Access Via Entry Queue Using Numeric ID Password [...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-6 Figure 8-2: Conference Access via Entry Queue using th e Conferen ce Password Conference Entry When no IVR Service is assig ned to th e conference, or if the assigned IVR service is not config ured to prompt for passw ords, participants are moved directly from th e Entr[...]

MGC Manager User ’s Guide - V olume I 8-7 Defining a New Entry Queue If the destination conference is set to V ideo Switchin g, its audio, vid eo, and line rate settin gs must be ident ical to the Ent ry Queue settings, otherwise participants ca nnot move to the target conference. T o defi ne a new V ideo Entry Que u e: 1. Connect to an MCU and e[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-8 The Entry Queue Pr operties dialog box opens. 3. Define the following parameters: T able 8-1: Entry Queue Definitions Parameters Option Descrip tion Entry Queue Settings Name Enter the name of the Entry Queue using up to 20 characters. If the name is already used by ano[...]

MGC Manager User ’s Guide - V olume I 8-9 Numeric ID A Numeric ID is a unique number assigned to the Entry Queue identifying it to the system. It is used as part of the dialing string by IP particip ant s to connect to the Entry Queue. A Numeric ID can be assigned either automatically or manually . T o manually assign the Numeric ID, use the numb[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-10 VTX 1000 Select this check box to create a VTX 1000 enabled Entry Queue. Participants connecting to VTX 1000 enabled Entry Queues are initially assigne d wide band resources. If the endpoint is n ot identified as VTX, th e wide band resources are subsequently rele ased[...]

MGC Manager User ’s Guide - V olume I 8-11 IP Only Sel ect this check box to create an IP Only Entry Queue, whose target conferences are IP Only conferences. The target c onferences can be se t as V oIP conferences (Audio Only , IP Only) or Software Continuous Presence (video). For a detailed description of SWCP , see the MGC Manager User ’s Gu[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-12 T r anscoding/ Continuous Presence Select this option to define a Transcoding/ Continuous Presence Entry Queue. When participant s connect to this Entry Queue, they use the MCU’s video resources. Participants connecting to this Entry Queue maintain their highest capa[...]

MGC Manager User ’s Guide - V olume I 8-13 Frame Rate Select the Frame Rate for the Entry Queue according to the target conference settings. This option is enabled only for Video Switching conferences set to H.261, H.263, or H.264. Select Auto to let the system se lect the appropriate frame rate. Select one of the frame ra tes to force the partic[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-14 4. Click t he Plus button to assign di al-i n numbers to the Entry Queue. The Meet Me Se rvice dialog box opens. Line Rate (cont.) If the target conference is Video Switching, the Entry Queue line rate must be the line rate that is set for the target conference to enab[...]

MGC Manager User ’s Guide - V olume I 8-15 5. Define th e ISDN dial-in number s assigned to the Entry Queue. 6. Click OK . T able 8-2: Dial-in Numbe rs T able Option Description Service Name T ype the name of the ISDN Network Service to be used by participant s to connect to the Entry Queue exactly as it is defined in the ISDN Network Services li[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-16 The dial-in n umb ers are add ed to the Networ k Services T able. 7. Repeat t he st ep s 4 to 6 t o d efin e ad di tional dial-in n umbe rs fo r t he E ntry Queue. Up to 16 numbers may be assigned to th e Entry Queue. T o delete a dial-in number from the Entry Queue: 1[...]

MGC Manager User ’s Guide - V olume I 8-17 3. Click OK to co mplete the En try Queue definitio n. The new Entry Queue is adde d to the Meeting Rooms, Entry Queues & SIP Factories list. Listing Entry Queues All Entry Queues are liste d in the Meeti ng Rooms, Entry Queues & SIP Factories list. T o save dial-in numbers, usually a li mi ted n[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-18 3. T o vi ew the list of Entry Qu eues in the St a t u s pa ne, click the Meeting Rooms, Entry Queues & SIP Factories icon. The list of Entry Queues, Meeting Rooms and SI P Factories is displayed in the St a t us pane. The dial-in numb er allocate d to the Entry Qu[...]

MGC Manager User ’s Guide - V olume I 8-19 Connecting to the Entry Queue ISDN Partic ipant s If the conference is set as Entry Queue Access, ISDN partic ipants connect to the conference by dialing the Entry Queue dial-in number . Entry Queue Access for an ISDN TCS4 participant An ISDN video p articipant with TCS4 support can dial in to an Entry Q[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-20 Once the participants connect to the Entry Queue they ar e routed to their conference by en tering the numeric ID of the target conference. Figure 8-3: H.323 End point Dial-in to Entry Queue H.323 participants can als o bypass the Entry Queue voice messages an d the co[...]

MGC Manager User ’s Guide - V olume I 8-21 the destination conference is 6577 and the Conference Entry Password is 4444 , the dia l string will be : 232000##6577# #4444# SIP Particip ants The Entry Queue registers with the SIP proxy . Usually , for SIP conferencing, an Ad Hoc Entry Queue is us ed. In this scenario, the first participant dials the[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-22 Enabling Entry Queue Access for Conferences On Going Conferences are accessed from an Entry Queue if the Entry Queue Access option is select ed during the conference definition in the Conf er ence Pr operties - General dialog box. T o enable an Entry Queue Ac cess conf[...]

MGC Manager User ’s Guide - V olume I 8-23 If the routing metho d is password, defi ne a conference and chairperson password or leave i t blank, and t he MGC Manager will allocate a passw ord automatically . Even if the rout ing method is a ccord ing to conference pa ssword, a numeric ID is assigne d to the conf erence. If y ou leave th e Numeric[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-24 Using an Existing Entry Qu eue to Define a T arget Conference Y ou can define a new On Going Conferen ce, Reservation, or Meeting Room Conference using an ex isting Entry Queue, ensuring that the tar get conference will have the same properties as the Entry Queue. This[...]

MGC Manager User ’s Guide - V olume I 8-25 The Confer ence Pr operties - General dialog box op ens. The conference name is derived fr om the Entry Queue name and the conference properties are taken from the Entry Queue properties. Y ou can modify the conference name by ent ering a new name. 3. In the Numeri c ID box enter the conference numeric I[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-26 5. If required, enter gene ral information in th e User Defined fields. For more details se e Chapter 4, ”User Define d 1-3” on pa ge 4-40. 6. Click th e Sche duler tab to define the conferen ce start date and ti me. For more information, see Chapter 9, “Reschedu[...]

MGC Manager User ’s Guide - V olume I 8-27 Y o u can modify the current line rate and video set tings if required, although it is not recommended, as the co nference will not be compatibl e with the Entry Queue. Select th e IVR Service for the confer ence. If no IVR Service is selected, participants access the conference dir ect ly from the Entry[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-28 Operator Conferences In attended conferences, participants ac cessing the Ent ry Queue or th e conference IVR queu e are moved to the Particip ants Queue where they wait for the operator to assist them. The op era tor th en moves the p articipan ts from the Participant[...]

MGC Manager User ’s Guide - V olume I 8-29 When participants require or reque st operator assistance, or while the operator attends a parti cipant, the pa rticipant’ s icon changes and i t appears with a special exclamation point in the Name column. In addition, a special icon is displayed in the St a t u s colu mn of the Monitor and Status pan[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-30 Defining an On Going Operator Conference An On Going Operator Co nference can be defined directly from the On Going Conferences right-cl ick pop-up menu. In that case, t he Operator conference name is derived from t he op erator name currentl y con nected to the MCU fr[...]

MGC Manager User ’s Guide - V olume I 8-31 The conference type is set to Operator . The name of the On Going Operator Conference or Reservation is taken from the O perator ’ s login name. This name cannot be modif ied . No password is required. 3. Y o u can modify the conference duration. 4. In the Media box, select Audio to create an Au di o O[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-32 6. Select the Encrypti on check box to enable en cryp tio n at th e conference level. 7. Define the remaining pa rameters as described in Chapter 4, “Conference Settings” on p age 4-44. 8. Click t he Participants tab. The Confer ence Pr operties - Participants dial[...]

MGC Manager User ’s Guide - V olume I 8-33 9. Define the operator as a new partic ip ant, or if the operator is already defined in a Pa rticipant T emplate file or in the Part icipant database, add the operator to the co nference as described in Chapter 4, “T o add participants from the da tabase:” on page 4-69. 10. If required , select the R[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-34 1 1. Click OK . The Operator conference is ad d ed to the list of On Going Conferen ces. The Operator conf erence is identifie d by two icons: - V ideo Operator conference. - Audio Only Op erator conference. The Operator icon is used to identify t he operator partic ip[...]

MGC Manager User ’s Guide - V olume I 8-35 Defining an Oper ator Reservation Y ou can define an Operato r reservation d irectly . The definition proc edure is similar to the definition of a n On Going Op erator Conference. T o define a new Operator Reser vation: 1. Expand the MCU tree. 2. Right-click on the Reservations icon, and t hen click New [...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-36 St arting an Operator Conferen ce from a Reservation T emplate T o start an Operator Confe rence from an Operator Reservat ion template: 1. Connect to the MCU. 2. Log in to t he Data base. For more det ail s ab ou t Log gi ng in to User t abl es, see the MGC M anager U[...]

MGC Manager User ’s Guide - V olume I 8-37 6. Right-cli ck the Operator Reservation icon, and then click St a r t Immediately to star t an On Going Oper ator Conference, or click St a r t to schedule an Operator Co nferen ce reservatio n to start sometime in the future. If you have selected St a r t , the Confer ence Pr operties - Schedule dialog[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-38 Attended Conferencing When participants c onnect to an En try Queue or IVR-enabled conferenc e they initia lly hear a welc ome message. If th e Entry Queu e o r IVR-enable d conference is set to attended mode (the Entry Queue service or the IVR service is c onfigured t[...]

MGC Manager User ’s Guide - V olume I 8-39 The Particip ant’ s Queue Window The Participants Queue window lists all the parti cipants waiting fo r the operator ’ s assistance. Participants are automatically added to the Participants Queue in the follo wing circumstances: • The IVR/Entry Queue Service is set to attended mode (On Hold for Ope[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-40 Listing Particip ants in th e Particip ants Queue W indow The Participants Queue list contains al l the participants who are currently waiting for op erator assistance and th e participant that is currently being assisted by the operator in the Operator conference. T o[...]

MGC Manager User ’s Guide - V olume I 8-41 The Par ticipants Qu eue window can be moved to any position on screen and you can config ure its size as you can do with th e MGC Manag er Main W indow and the T emplates window . Destinati on Conference The name of th e destination conference, whe n known, or the name of the Entry Queue to which the pa[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-42 Using Particip ant s Queue Filters Y ou can determine the types of participants to be displayed in the Participants Queue window b y creating filters th at set criteria a ccording to which participants appear/do not appear in the l ist. Use this option if you wan t to [...]

MGC Manager User ’s Guide - V olume I 8-43 3. Click the Participants Queue Filter butt on. The Participants Queu e Filte r dialo g box opens. 4. Define the fil tering options. Y ou can select the status(es) o f participants to be monitore d or select to mon itor the parti cipants that di aled specifie d dial-in numbers.[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-44 Y ou can define the following filterin g parameters: T able 8-4: Participants Queue Filter Parameters Field/Option D escription Filter Na me Enter the na me of the filter . If you are modifying the parameters of an existing filter , enter a new name to modify the filte[...]

MGC Manager User ’s Guide - V olume I 8-45 Dial-In Numbers (cont.) T o define the dial-in numbers: 1. Click the plus [+] icon to add a ra nge of dial-in numbers. The Add Dial-in Range dialog box opens. 2. In the First Phone Number box enter the first dial-in number in the ra nge of numbers to be used for filtering. 3. In the Last Phone Number box[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-46 5. Click t he Preview button to ap ply the filter to the Participan ts Queue before saving it and adding it to th e Favorites list . 6. If you are not satisfied with t he filtering opt ions, you can mo dify them and preview t he results before saving the filter . 7. Cl[...]

MGC Manager User ’s Guide - V olume I 8-47 The Participants Queu e window displays only the partic ipants that match the se lected filter . T o modify a filter: Y ou can modify your personal filters or public filters (if yo u have the appropriate permissi on and you are logged into th e database). 1. In the Filters list, select the filt er to mod[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-48 Once the in formation is entered an d the target conf erence is identified , the particip ant is moved to that conf erence, an d the oper at or moves the ne xt participant in line to the Operator conference. T o move a pa rticipant to the Operator confer ence: • In t[...]

MGC Manager User ’s Guide - V olume I 8-49 Once the destination conference is lo cated, you can move the participant to that conference or place the participant on hold. If the Auto Attend Ne x t Participant c heck box is select ed, the next participant waiting in the Participan ts Queue is automatically moved to the Oper a tor confer ence when t[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-50 Broadcasting Vo l u m e If necessary , adju st the level of sound transmitted by this particip ant, heard by the operator (and la ter by other participant s). T o adjust the volume, move the slider . The volume scale is from 1 to 10, where 1 is the weakes t and 10 the [...]

MGC Manager User ’s Guide - V olume I 8-51 End Join Click this button to end the Join operation. Mute/Unm ute Audio Click this button to mute the operator audio. Conferences Search V alue Enter the first letters of a conference name or the information in one of the User De fined fields to determine the conferences to be listed according to the se[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-52 Conferences List (cont.) Note: if the participant’s destination conference is known, for example when the participant has requested help, the destin ation (Home) conference is automatically listed. Click the T o Home Conf button to move the participant back to his/he[...]

MGC Manager User ’s Guide - V olume I 8-53 Next By Determines the sort order of th e Participants Queue. When t he Auto Attend Next Participant is selected, this field determines who is the next participant in line that should be automatica lly moved to the Operator conference. The list may be sorted according to the following criteria : • Tim [...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-54 Include On Hold Participants Select this check box to include participant s placed on hold in the list of participant s to which the Auto Attend Next Participant option applies. When selected, the participants placed on hold will be attended according to the selecte d [...]

MGC Manager User ’s Guide - V olume I 8-55 T o connect a participant to his/her destination confer ence: • In the Confer ences area of the Attended Participant window , select the destination conference of the att end ed partic ipa n t , and then click the Move butt on. The participant mo ve s to the selected con fe re nce . Alternatively , pre[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-56 • When you move the attended participant to his/her Home/destination conference and he/s he is also the la st participan t in the Participants Queue , the following messa ge appears: • If the Participants Queue in cludes only On Hold partic ipants the following mes[...]

MGC Manager User ’s Guide - V olume I 8-57 T o move a participant to the Home conference : • In the Atte nded Participant window , click the To H o m e C o n f . button. Alternatively , press the sel ected shortcu t key combinatio n as it appea rs on the To H o m e C o n f . button (t he defaul t shortcut key i s < F3> ). • When you mov[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-58 Click Ye s to attend a participant th at was placed on hold. Click No to leave the part icipan t on hold in the Partici pants Queue . T o place a partic ipant On Hold: • In the Attended Participant window , click the Hold button. Alternatively , press the selected s [...]

MGC Manager User ’s Guide - V olume I 8-59 Attended Particip ant s Management Operators can manage attend ed participants by perfo rming the following operati ons: • Move a particip ant to an Operato r conference (Attend a partici pant). • Move a particip ant to the Ho me (destination) conference. • Place a participant on Hold. Attended par[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-60 • Br owser and Status pane , Participants Queue list • Participants Queue window The operations can be performed u sing the followin g methods: • Using the part icipant right-click menu • Using the Participant s Queue toolbar • Using shortcut keys • Using d[...]

MGC Manager User ’s Guide - V olume I 8-61 Performing Operations using the Right-Click Menu Moving a Participant to the Operator Conference T o move a partic ipant to the Oper ator conference from the On Going Conferences l ist: 1. In the Br owser , S tatus, or Monitor panes, d isplay the list of parti cipants in the On Going Conferenc e . 2. Rig[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-62 T o move a pa rticipant to the Operator conference fr om the Participants Queue tree or Participants Que ue window: 1. Display the list of participan ts in the Part icipants Queu e in the Br owser or St a t us pane, or in the Participants Queue wind ow . 2. Right-cl ic[...]

MGC Manager User ’s Guide - V olume I 8-63 A list of conferences appears. — Click the na me of the Home co nference to which to move the participant. b. Using the T o Home Conference option in the right-click menu: Right-click the icon of the participant to be moved to t he Home conference, and then click To H o m e C o n f . The participant co[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-64 T o move a pa rticipant to his/her Ho me conference fr om the Participants Queue tree or the Participants Que ue window: 1. Display the list of participan ts in the Part icipants Queu e in the Br owser or St a t us pane, or in the Participants Queue wind ow . 2. Move t[...]

MGC Manager User ’s Guide - V olume I 8-65 Placing a Participant On Hold A participant ca n be placed o n hold while in the Part icipants Queu e or when participating in an Operator conference. Usually , the participant waitin g in the Entry Qu eue or Partici pants Queue is first assisted by th e operator and is the n placed on hol d until all t [...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-66 T o place a participant on hold in the Participants Queue tr ee or the Participants Queue window: 1. Display the list of participan ts in the Part icipants Queu e in the Br owser or St a t us pane, or in the Participants Queue wind ow . 2. Right-cl ick the icon of the [...]

MGC Manager User ’s Guide - V olume I 8-67 For further details on th e individual oper ations refer to the explanations in the section “Performing Op erations using th e Right-Click Menu ” on page 8-61. Performing Operations using Shortcut Keys Y ou can perform operation s using shortcut keys from the foll owing panes a nd lists: • Br owser[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-68 Moving a Particip ant Interactively Y ou can drag and drop a parti cipant to the Operator or Ho me conference from the following pan es and lists: • Br owser , St a t u s , and M onitor pane, Oper ator conference list • Br owser and Status pane, Participants Queue [...]

MGC Manager User ’s Guide - V olume I 8-69 Moving Multiple Participant s to the Home Conferen ce When several p articipants are pl aced on hold , they can all be selected (using standard W indows multi-se lection optio ns), and then moved to the appropriate conference together . T o move several participants who are on hold to the Home conference[...]

Chapter 8 - Entry Queues, Operator Con ferences, and Attended Conferencin g 8-70[...]

9-1 9 Conference Reservations A Reservation is a conference schedu led to start later . Reservations enabl e you select the conferen ce st art date and time or define a recurrent reservation. Scheduling a conference reservat ion involves defining the conference parameters, assigning th e conference to an MCU, setting the date and time at which the [...]

Chapter 9 - Conference Reservatio ns 9-2 There is no Reservation template containing a conference with the properties needed for this conference If the conference is to start immediately , you can define an On Going Conference. For more details,see Chapter 4, “D efining On Going Conferences”. Alternatively , define a conference Reservation in w[...]

MGC Manager User ’s Guide - V olume I 9-3 Defining a New Reservation T o schedu le a new Re servation dire ctly: 1. Connect to an MCU and ex pand its tree. For d etails, see Ch apter 3, “Connecting t o an MCU” on pa ge 3-21. 2. Right-cli ck the Reservations icon, and then click New Reservation .[...]

Chapter 9 - Conference Reservatio ns 9-4 The Reservation Pr operties - Ge nera l di alog bo x open s, allo wing you to define the general parame ters of the Reservation. 3. In the Name box enter the Reservation name. Define the Reservation ty pe, duration and other gener al parameters as for an On Going Confe rence. For mo re details, see T able 4-[...]

MGC Manager User ’s Guide - V olume I 9-5 4. Click the Scheduler tab. The Reservation Pr operties - Schedu ler dialog box open s. The Schedul er dialog box is used to define the reservation’ s da te an d time. 5. Define the Scheduler parameters as follows: T able 9-2: Scheduler Parameters Option Description St arting Date By default, the system[...]

Chapter 9 - Conference Reservatio ns 9-6 6. Click t he Setting s tab. The Reservation Pr operties - Settings dialog box op ens. 7. Define the Settings parameters , as for the On Going Conference. For details, see Ch apter 4, “Conference Set tings” on page 4-44. 8. Click t he Participants tab. The Reservation Pr operties - Participants dialog bo[...]

MGC Manager User ’s Guide - V olume I 9-7 The MGC Manager p rovides a digital recording option with the Polycom Conference Recorder , enabling re cording of the conference audio channel of both Audi o Only and video co nf erences. For more information, see the MGC Manager User’ s Guide, V oicePlus Edition, Chapter 8, “Recording”. Completing[...]

Chapter 9 - Conference Reservatio ns 9-8 Listing the Current Reservations T o list th e r eservatio ns curr ently sche duled on a n MCU: 1. Connect to an MCU on which the Reservatio n was scheduled and expand its tree. 2. Double-cli c k the Reservations icon, or click the plus [ + ] icon next to the Reservations icon. The Reservations list for the [...]

MGC Manager User ’s Guide - V olume I 9-9 Audio Reservation. A rese rved Audio Only conference scheduled to start at a designated time. Audio Operator Conference Reservati on. A reserved Audio Only Operator conferen ce scheduled to start at a designated time. Video Operator Confer ence Reservation. A reserved video Operator conference scheduled t[...]

Chapter 9 - Conference Reservatio ns 9-10 Deleting a Reservation If the conference reservation is cancell ed before it has started, you can remove it from the Reservations list on the MCU and free the MCU resources for other conferences. T o delete a Reservation: 1. In the Br owser pane, expand th e Reservations list. 2. Right-cl ick the Reservati [...]

MGC Manager User ’s Guide - V olume I 9-11 Rescheduling Reservations In some cases, you may want to reschedule a co nference re servation so it wi ll start earlier , immediately , or later than scheduled. T o r eschedule a confer ence reservation: 1. Expand the Reservations list or double-c lick the Reservations icon . 2. Right-cli ck the Reserva[...]

Chapter 9 - Conference Reservatio ns 9-12 The Scheduler dialog box opens. 4. Select the require d date and start time. T o start the conference immediately , ch ange the date to the curr en t date and the starting time to the current time. 5. Click OK . The Confer ence Pr operties dialog bo x closes. If the conference sta rt Date and T ime is sched[...]

MGC Manager User ’s Guide - V olume I 9-13 Scheduling a Conference Reservation from a Reservation T emplate (Dat abase) Y ou can use Re servation templates to schedule a conference Reservation to automatically start at a predefi ned date and time. T o schedule a confer ence Reservat ion using a Databa se Reservation template: 1. Connect to the MC[...]

Chapter 9 - Conference Reservatio ns 9-14 3. Enter your Login Name and Passwor d and cli ck OK . 4. On the Database menu, click Open D.B. Reservation T emplate and then select the database st or ing the Rese rvation T emplate. The Reservations in Database wind ow i s displayed. 5. Expand the Groups hie rarchy until y ou locate the d esired Reservat[...]

MGC Manager User ’s Guide - V olume I 9-15 6. Right click the Reservation template icon that you want to schedule and then click St a r t . The Confer ence Pr operties - Genera l dial og box opens, allo wi ng you to modify the co nference general para mete rs. 7. Select the MCU on which to run the conference. If only one MCU is co nnected to the [...]

Chapter 9 - Conference Reservatio ns 9-16 If required, modify the conference n ame, duration and passwords. Y ou can also add Re marks to the conf eren ce or read the notes added to the Reservation T emplate when created. For more de tails, see T able 4-4, “Conference Properties - General”, on page 4-37. 8. Click t he Schedul er tab to define t[...]

MGC Manager User ’s Guide - V olume I 9-17 Recurrent Reservations Y ou can preset conferences to occur repeatedly . T o do this, you need to set the frequency that you wish the conference to occu r whi le defining the reservation parameters. Th e MGC Manager automatically creates duplicat es of the original reservation, schedu li ng them accordin[...]

Chapter 9 - Conference Reservatio ns 9-18 2. Click t he Schedul er tab. The Reservation Pr operties - Scheduler dialog box opens. 3. Define the start date and time parame ters of the first reservation in the recurrence pattern. For exampl e, if you are p lanning a we ekly reserva tion that o ccurs ever y Monday , you need to sele ct the date an d t[...]

MGC Manager User ’s Guide - V olume I 9-19 4. Click the Reservation Recurrence button to define the freque ncy at which the re servation occurs. The Reservation Recurr ence dialog box o pens. 5. The following parameters may be defined: T able 9-4: Reservation Recurren ce Parameters Field Description Recurrence Pattern Se lect the frequency (Daily[...]

Chapter 9 - Conference Reservatio ns 9-20 Recurrence Pattern (cont.) The reservation recurrence parameters change to let you select the recurrence pattern; choose either the specific “day” (default) of every x month(s) or a specific sequence, such as the “first”, “Thursday” of every x month(s). Day dd of every x months - Repeats a confe[...]

MGC Manager User ’s Guide - V olume I 9-21 6. Click OK . 7. Define the remaining conference para meters (if you are defining a new reservation d irectly) using the st an dard workflow , as described in Chapter 4, “Defining On Goin g Conf eren ces” on page 4-34. Once the reservati on has been de fined, the system automatically creates the recu[...]

Chapter 9 - Conference Reservatio ns 9-22 Deleting Recurring Reservations from the Reservations List When setting up recurring reservations, these reservatio ns can be de leted as a group. T o delete a r ecurring r eservation from a r ecurrent r eservation icon: 1. Right-click one of the recurrent re se rvat ions icon s, and then clic k Delete All [...]

MGC Manager User ’s Guide - V olume I 9-23 A confirmatio n box opens. 2. Click Ye s to delete al l re curring reserva tions.[...]

Chapter 9 - Conference Reservatio ns 9-24[...]

10-1 10 Lecture and Present ation Options This chapter describes th ree options fo r viewing a lec turer/presenter in full screen during a conference: • Lecture Mode - all part ici pa nts view the l ecturer in full sc reen while the lecturer vi ews all conference pa rticipants in ei ther a Continuo us Presence layout or , fo r conferences defined[...]

Chapter 10 - Lecture and Pre sentation Options 10-2 • A vailability in V ideo Switching , T ranscoding and C ontinuo us Prese nce - Classic conferences (in Continuous Pre sence - Classic conferences running on a stan dard V i deo card, this option is unavai lable for asymmetrical vi deo layouts in w hich at leas t one window i s larg er than the [...]

MGC Manager User ’s Guide - V olume I 10-3 4. Click the Vi deo Sources tab to display the Lecture Mode parameters. The Confer ence Pr operties – V ideo So ur ces dialog box opens. When the Same Layout is se lected, Lecture Mode options are disabled.[...]

Chapter 10 - Lecture and Pre sentation Options 10-4 5. Define the following parameters: T able 10-1: L ecture Mode optio ns Option Descrip tion Lecture Mode The foll owing options are a vailable: • None - Disables th e L ect ure Mode. • Lecture Mode - Enables the Lecture Mode. When enabling the Lecture Mode, a n indication, the Lecture Mode ico[...]

MGC Manager User ’s Guide - V olume I 10-5 6. Click OK to co nfirm the conference setti ngs. Lecture Mode Monitoring A conference in which the Lecture Mode is enabled is started as any other conferen ce. The confe r e nce runs as an audio act ivated V ideo Sw itching / T ranscoding/Continuous Pr esence conference un til the lecturer connects to t[...]

Chapter 10 - Lecture and Pre sentation Options 10-6 • Select a new lecturer Below is an example of a conference in Lecture Mode. T o contr ol the Lectur e Mode during an On Going Conference: 1. Right-cl ick the On Goi ng Co nference icon, and t hen click Pr op erties . The Confer ence Pr operties dialog bo x opens. 2. Select t he Participants tab[...]

MGC Manager User ’s Guide - V olume I 10-7 3. Click the Vi deo Sources tab . The Confer ence Pr operties - V ideo Sour ces dialog box op ens. 4. Y ou can perform one of the following oper at ions: — Enable or disable the Lect ure Mode - from the Lecture M ode drop- down list, select None to disable the Lecture Mode or select Lecture Mode to ena[...]

Chapter 10 - Lecture and Pre sentation Options 10-8 — Change the number of seconds a pa rt icipant is displayed in the lecturer window before sw itching to the next pa rticipant by entering a new value in the Inte rval field. In the S tatus column of t he Monitor an d Status ar ea, the Lect ure Mode ico n and indicati on is displayed. The lecture[...]

MGC Manager User ’s Guide - V olume I 10-9 Present ation Mode Presentation Mode is available in C ontinuous Pr esence conf erences. In Continuous Pre senc e confer ences set to Present ati on Mode, when the current speaker ’ s speech extends a predefin ed time, the conf erence l ay out automatically changes to fu ll screen, displaying the curre[...]

Chapter 10 - Lecture and Pre sentation Options 10-10 on the stand ard V ideo card, asymme tric conference layouts are blocked and unavailable for selection. • When a confer ence set to both Au to Layout and Presentatio n Mode is run on the S tandard V ideo card, the definition of the layo uts selected fo r Auto Layout ch anges. For more details, [...]

MGC Manager User ’s Guide - V olume I 10-11 2. In the Lectur e Mode list, select Presentation Mode . The Pr esentation Mode icon appears at the top ri ght corner of the dialog box. 3. In the Interv al field select the amount of t ime (in seconds) to wait before the speaker aut omaticall y becomes the conference lec turer and th e video layout cha[...]

Chapter 10 - Lecture and Pre sentation Options 10-12 Present ation Mode Monitoring When an On Going Conference is ru nning in Presentation Mode, the Pr esentation ic on appears in th e St a t u s column of the S tatus and Moni to ring panes. The icon of the particip ant who is the curre nt le cturer changes t o the Lectur er icon. Participant desig[...]

MGC Manager User ’s Guide - V olume I 10-13 Enabling the Presentation Mo de during an On Going Conference T o enable the Presentatio n Mod e during an On Goi ng Conference: 1. Right-clic k the On Goi ng Conference icon and then clic k Properties . The Confer ence Pr operties dialog box ope ns. 2. Click the Vi deo Sources tab . The Confer ence Pr [...]

Chapter 10 - Lecture and Pre sentation Options 10-14 Lecture Show The Lecture Show feature of fers users th e possibility of hearing or viewin g a broadcast with out participati ng in the conference, as they ca n only hear and see the lecturer . The partic ipant hears the conference/b roadcast and is unab le to interact or communicate , visually or[...]

MGC Manager User ’s Guide - V olume I 10-15 2. Select the partici pant to act as the conference lecturer . Y ou can also select any nu mber of p articipan ts to attend the conference. For details on how to select participants refer to Chapter 4, “Participants” on page 4-65. 3. Click the Vi deo Sources tab . The Confer ence Pr operties - V ide[...]

Chapter 10 - Lecture and Pre sentation Options 10-16 Lecture Show Monitoring A conference in which Lect ure Show is enabled is started as any o ther conference. The conference runs as a V ideo Switching, T ranscoding, Continuou s Presenc e confer ence unti l the le cturer c onnects to the conf erence. If participants c onnect to the co nference pri[...]

11-1 11 Click&V iew Click&V iew is an endpoint appl ication displayed on vi deo endpoints th at enables pa rticipants to modify their persona l video layout and chairpersons to modify the conference video layout . These operations are performed by entering th e appropriate co de on the en dpoint’ s DTMF input device (usual ly a remote con[...]

Chapter 1 1 - Click&View 11-2 Enabling the Click&V iew Application The Click&V iew application must be en abled in the IVR Service assigned to a conference so participants can select their personal V ideo Layout from thei r endpoint. Y ou can create a n ew IVR Serv ice or you can modi fy an existing IVR Service to enabl e the Click&[...]

MGC Manager User ’s Guide - V olume I 11-3 The IVR-Global dialog bo x opens. This dialog bo x enables you to define the g eneral parameters of the IVR Service. 5. Follow the d irections for defi ning a new IVR Servi ce in the MGC Manager User ’ s Guide, V olume II , Chapter 2, “Defining a New IVR Message Service”. 6. As you proceed th rough[...]

Chapter 1 1 - Click&View 11-4 7. Select the E nable V ideo Services check box. Sele cting this checkbox also enab les the Click&V iew checkbox. 8. Select the Click&V iew check box. 9. Continue following the d irections for completin g the wizard unti l you reach the DTMF codes dialog box. This dialog box list s th e default DTMF codes o[...]

MGC Manager User ’s Guide - V olume I 11-5 The appropriate DTMF code app ears at the bottom of the list. 11 . S e l e c t St a r t C l i c k & Vi e w in the Name field. 12. In the DTMF Code (left) field, enter the code. The defa ult is a double asterisk ( ** ). 13. I n the Permission (right) field, select Everyone to enable this function to b[...]

Chapter 1 1 - Click&View 11-6 4. Expand the IVR Msg Services tree. The list of IVR Messages Services is displayed. 5. Double-cli ck an IVR Me ssage Service or right-click the IVR Service you want to modi fy , and then click Pr operties . The IVR Message Service dialog box opens. 6. Click t he V ideo Services tab.[...]

MGC Manager User ’s Guide - V olume I 11-7 The IVR Message Service - V ideo Services dialog box appears . 7. Select th e Enable V ideo Services check box. 8. Select th e Click&V iew check box. 9. Click the DTMF codes tab to view and/or modify the D TMF code assigned to the activation of the Click&V iew application from the participants en[...]

Chapter 1 1 - Click&View 11-8 10. Select St a r t C l i c k & V i e w in the Name field. 11 . I n t h e DTMF Code (l eft) fiel d, enter the re qu ired code . The default DTMF code is a double asterisk ( ** ). 12. In the Permission (right) field, select Everyone to enable this fu nction to be used by all the co nference part ici pants. 13. C[...]

MGC Manager User ’s Guide - V olume I 11-9 The Confer ence Pr operties - Genera l dial og box opens. 3. In the V ideo Session box, click Continuous Pr e sence and then select either Classic or Quad V iews .[...]

Chapter 1 1 - Click&View 11-10 4. Click t he Setting s tab. The Confer ence Pr operties - Settings dialog bo x opens. 5. In the Msg Service T ype field , select IVR to enable IVR service s. 6. Select an IVR servi ce from the Msg Service Name drop -down list i n which the Clic k&V iew op tion is enabled.[...]

MGC Manager User ’s Guide - V olume I 11-11 Using the Click&V iew Application When a participant conn ects to a C lick&V iew en abled conf erence, a Click&V iew splash screen is d isplayed. From this point on, unti l the end of the conference, the participant may modify his person al video layout, or return to the confer ence video la[...]

Chapter 1 1 - Click&View 11-12 The Click&V iew application is displayed on the endpoi nt’ s screen. Figure 1 1-2: Chairperson Click&View Display Figure 1 1-3: Participant Click&V iew Display The conference view in the Click&View main display area is 1x1 (in Classic conferences only).[...]

MGC Manager User ’s Guide - V olume I 11-13 Click&V iew Menu Options The Click&V iew application has two modes, Chairperson and Participant. For the Chairperson , the Home screen presents six options wi th the appropriate DTMF codes. For a Participant , five options are enabled while the conference layout option is disabled . T o activate[...]

Chapter 1 1 - Click&View 11-14 Return t o Conference Layout 3 Enables the particip ant to cancel his/ her personal layout and view the layout currently selected for the conference. Help * Displays the Help screen. Back # Displays the previou s screen. When selected in the Home Menu, closes the Click&View application for this participant. Op[...]

MGC Manager User ’s Guide - V olume I 11-15 Conference Layout (Chair person Only) Options The Chairperson can ch ange the current conf erence layout for all the conference participants viewing the conference layou t. Partici pants who view their person al layout w ill not be affected. However , wh en they return to the conference layout, they wil[...]

Chapter 1 1 - Click&View 11-16 The video la yout options available i n the Classic or Quad V iews are displayed in the Confer ence Layout menu. The following video layo uts are available in Continuous Presence - Classic and Quad V iews . Each layo ut is repres ented by a DTMF code. T able 1 1-2: Available Video Layouts DTMF Code Classic CP Quad[...]

MGC Manager User ’s Guide - V olume I 11-17 3. On the endpoint’ s DT MF input device, enter the DTMF cod e displayed next to the desired l ayout. For example, if the des ired layout in Continuo us Presence Classic is th e 5+1 layout , enter 5 as the DTMF code. The Click&V iew application closes and the new conference layout is shown on the [...]

Chapter 1 1 - Click&View 11-18 Personal Layout Options Participants in a Click&V iew enabled conferen ce may chang e their personal vi deo layouts. This layout is view ed only by the participant modifying the layout. All oth er participant s, except for pa rticipants curren tly viewing their own personal layouts, see t he conference layout.[...]

MGC Manager User ’s Guide - V olume I 11-19 The available video layouts are displayed in the Personal Layout menu screen. T able 11-2 on page 11-16 lists the available layouts for Continuo us Presence C lassic and Quad V i ew s. 3. On the endpoint’ s DT MF input device, enter the DTMF cod e displayed next to the desired l ayout. For example, if[...]

Chapter 1 1 - Click&View 11-20 Figure 1 1-4: 2x2 Click&View Display[...]

MGC Manager User ’s Guide - V olume I 11-21 T o V iew the Personal La yout in the MGC Manager: The MGC Mana ger application is update d with the new layouts select ed for the parti cipant. The new video layout can be checked in the Participant Pr operties - V ideo Sour ces dialog box. Indicates that this participant is currently viewing a Persona[...]

Chapter 1 1 - Click&View 11-22 Returning to the Conference Layout If a participant has selected a video layout o ther than the conference layout, the part icipan t can return to the conference layout display by enteri ng the appr opri ate DTMF code in t he Click&V iew application. T o r eturn to the confer ence layout display: 1. From the e[...]

MGC Manager User ’s Guide - V olume I 11-23 Getting Help Y ou can get help for the Click&V iew options by entering the appropriate D TMF code in the Click&V iew application. T o get help about Clic k&V iew options: 1. In the Cl ick&V iew screen, on the endpoint’ s DTMF input device, enter * to activate the Help option. While vie[...]

Chapter 1 1 - Click&View 11-24 2. On the en dpoint’ s DTMF input device, if you enter a number or sy mbol (1,2,3,0, or *) that correspond s to a Click&V iew DTMF command, the appropriate he lp topic is displ a yed. For example, enter 2 on the DTMF input devic e and the system disp lays the Perso nal Layout topi c. Returning to the Previou[...]

MGC Manager User ’s Guide - V olume I 11-25 Requesting Operator Assist ance Y ou can request the operator ’ s assi stance by entering the appropriate DTMF code on the DTMF in pu t device. T o r equest Operator Assistance from the Click&V iew screens: • On the DTMF input device, enter (zero) 0 to request the operator’ s assistance. The C[...]

Chapter 1 1 - Click&View 11-26[...]

A-1 A Appendix A: Disconnection Causes If a participant was unable to connect to a conference or was disconnected from an On Going Conference, the Participant Pr operties - Disconnection Cause dialog box indicates the cause category , whether it is audio or video related, and details the cause message. In some cases, a possible solution ma y be ind[...]

Appendix A: Disconnectio n Causes A-2 Security Failure Remote device capa bi l it i es do no t support encryption The endpoint fa iled to encrypt. (ISDN) A common key exchange algorithm could not be established between the MCU and the remote device The endpoint does not support the local encryption key exchange algorithm. Remote device did not open[...]

MGC Manager User ’s Guide A-3 Bonding Failure Bondi ng failure Bonding negotiation failed. For example, the endpoint didn't reply . (ISDN only) Long delay betwe en channels The bondi ng channels cannot be synchronized by the MUX, because the delay i n dat a transfer between the channels is too long, or downspeed is required and the endpoint [...]

Appendix A: Disconnectio n Causes A-4 Bad H243 Connection (cont.) Capabilities exchange failure in establishing call The initi a l capab ilities exchange failed. For example, the endpoint didn't send any capabilities. (ISDN only) Capabilities exchange failure in ch ange mode Failure to exchange capabilities when the MCU requested that the endp[...]

MGC Manager User ’s Guide A-5 Resource Deficiency (cont.) Audio message port deficiency Insufficient audio resources available for IVR or Greet and Guide messages. (ISDN and IP) H323 deficiency Insufficient IP resources. (IP only) T123 port deficiency Insufficient data resources. (ISDN and IP) H323 call cl ose Gatekeeper connection ID failed Inte[...]

Appendix A: Disconnectio n Causes A-6 Resource Deficiency (cont.) H323 call close. No port left There are no free ports left in the IP card. (IP only) Gatekeeper Failure Called party not registered The called endpoint is not registered in the gatekeeper . (IP only) Invalid permission Not cur rently used. Request denied Not currently used. Undefined[...]

MGC Manager User ’s Guide A-7 Gatekeepe r Failure (cont.) H323 call cl ose. DRQ timeout The endpo int sent a DRQ message to the gatekeeper , but th e gatekeeper did no t respond before timeout. (IP only) H323 call close. Al t Gatekeeper failure An al ternate gatekeeper failure occurred. (IP only) H323 call close. Gatekeeper failure A gateke eper [...]

Appendix A: Disconnectio n Causes A-8 H323 Failure (cont.) H323 call close. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. (IP only) H323 call close. Gatekeeper fail ure A gatekeeper failure occurred. (IP only) H323 call close. Gatekeeper rej ect ARQ The gatekeeper rejected the endpoint's A[...]

MGC Manager User ’s Guide A-9 H323 Failure (cont.) H323 fail ure Internal error occurred. (IP only) H323 call close. Remote stop responding The endpoint stopped responding. (IP only) H323 call close. N o matching switch keys alg H323 call close. R mt doesn't support encryption H323 call close. Ma ster slave problem A Peop le + Content cascad[...]

Appendix A: Disconnectio n Causes A-10 SIP Failure (cont.) SIP capabilities don't match The remote device capabilities are not compa ti b le wi th the conference settings. SIP card rejected channels The IP card cou ld not open the media channels. SIP client error 400 The endpoint sent a SIP Client Error 400 (Bad Request) response. The request [...]

MGC Manager User ’s Guide A-11 SIP Failure (cont.) SIP client error 406 The endpoint sent a SIP Client Error 406 (Not Acceptable) resources . The remote endpoint can not accept the call because it does no t have the necessary responses . The resource identifi ed by the request is on l y capable of generating response enti ties that have content c[...]

Appendix A: Disconnectio n Causes A-12 SIP Failure (cont.) SIP client e rror 41 1 The endpoint sent a SIP Client Error 41 1 (Length Required) response. The server refuses to accept the request without a defined Content Length. SIP client error 413 The endpoint sent a SIP Client Error 413 (Request Entity T oo Large) response. The server is refusing [...]

MGC Manager User ’s Guide A-13 SIP Failure (cont.) SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ T r a nsaction Does Not Exist) response. SIP client error 482 The endpoin t sent a SIP Client Error 482 (Loop Detected) response. SIP client error 483 The endpoin t sent a SIP Client Error 483 (T oo Many Hops) response. SIP clie[...]

Appendix A: Disconnectio n Causes A-14 SIP Failure (cont.) SIP global fail ure 603 A SIP Global Failu re 603 (Decline) response was returned. The participant's endpoint was successfully contacted, but the participant explicitly does not wish to or cannot participate. SIP global failure 604 A SIP Global Failu re 604 (Does Not Exist Anywhere) re[...]

MGC Manager User ’s Guide A-15 SIP Failure (cont.) SIP not found The endpoint was not found. The server has definitive information that the user does not exist at the domain specified in the Request-URI. SIP redirection 300 A SIP Re direction 300 (Multiple Choices) response was returned. SIP redirection 303 N ot currently used. SIP redirection 30[...]

Appendix A: Disconnectio n Causes A-16 SIP Failure (cont.) SIP request terminated The endpoint terminated the request. The request was terminated by a BYE or CANCEL request. SIP request timeout The request was ti med out. SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encountered an unex[...]

MGC Manager User ’s Guide A-17 SIP Failure (cont.) SIP server error 503 The SIP server sent a SIP Server Error 503 (Service Unavailabl e) response. The server is temporarily unable to process the request d ue to a temporary overloadi ng or maintenance of the server . SIP server error 504 The SIP server sent a SIP Server Error 504 (Server T ime-ou[...]

Appendix A: Disconnectio n Causes A-18 SIP Failure (cont.) SIP temporarily not available The participant's endpoint was contacted successfully but the particip ant is currently unavailable (e.g., not logged in or logged in such a manner as to preclude communication with the particip ant). SIP timer popped out OUT (IP only) The endpoint did not[...]

MGC Manager User ’s Guide A-19 T able A-2: Second ary Disconnection Causes Category Cause Message Possible Solution Incoming video channel does not match conference video settings The incoming video parameters are incompatible with the Conference Video parameters Match conference video settings with remote device video capabilities Parameters in [...]

Appendix A: Disconnectio n Causes A-20 Remote Device does not support the current video parameter s ( cont.) The participant video settings are not compatible with the Conference On Port video settings Match conference video settings with remote device video capabilities The participant video settings are not compatible with the Conference protocol[...]

MGC Manager User ’s Guide A-21 Video channel rejected by inadequate H.323 card resources H.323 card failu re Reset the H.323 card Conferen cing Limitation Video connection for SIP particip ant is temporarily unavailable Set the video conference to CP or Video Switching with defined video parameters T able A-2: Secondary Disconnectio n Cause s (Co[...]

Appendix A: Disconnectio n Causes A-22[...]

B-1 B Appendix B: Glossary This appendix lists the terms and abbreviations t hat are related to the MG C functionalities and technologies, and are commonly used in the MGC Manager do cume nt ati o n. Abbreviation/ Te r m Explanation AMI Alternate Mark In version. A T1 line coding format, inverting alternate ones. Asynchronous A transmission method [...]

Appendix B: Glossary B-2 Bandwidth Defines the information carrying capacity of a cha nnel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz. In digital systems, bandwidth is measured in bits per second. The larger a connection's bandwidth, the more data can be tra[...]

MGC Manager User ’s Guide - V olume I B-3 CAS Channel Associated Signalli ng. An interfa ce for Audio Only conference participant s. See also T1-CAS. CIF , 4CIF , QCIF Common Intermediate Format, an optional part of the ITU-T's H.261 and H.263 standards. CIF specifies 288 non-interlaced luminance lines, that contain 176 pixels. CIF can be se[...]

Appendix B: Glossary B-4 DTMF Dual T one Multi Frequ ency . A system of coded signals used by touch-tone teleph ones in which a specific soun d, frequency or tone is assigned to each key so that the signal can be easily recognized by a comp uter . The codes enable data input and control of voice-processing systems. DTMF signals can pass through the[...]

MGC Manager User ’s Guide - V olume I B-5 H.231 ITU-T standard that defines a set of MCU functions and operational requirements. H.242 ITU-T standard that defines in itiation of communications between systems and capabilities negotiation procedures. H.243 ITU-T standard that defines in itiation of communications between systems and capabilities n[...]

Appendix B: Glossary B-6 ITU-T St an dard International T elecommunications Union, T elecommunication S tandardization Sector (formerly CCITT). An international group that produces official standards for telecommunications. LAN Local Area Net work. A gro up of computers and other devices linked via a netwo rk’s operating system. Line Rate The amo[...]

MGC Manager User ’s Guide - V olume I B-7 Port One of 23 channels in a T1 PRI; one of 24 channels in a T1 leased line; or one of 30 channels in an E1 PRI. POTS Plain Old T elephone System. Conventional ana log telephone line. PRI Priority Rate Interface . An ISDN interface designed for high volume data communication. Consists of 23 B channels of [...]

Appendix B: Glossary B-8 Whiteboard An on-screen shared notebook for placement of sha red document s. Abbreviation/ Te r m Explanation[...]