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Polycom Converged Manag ement Application ™ (CM A ™ ) Desktop Help Book Version 5.2.0 Copyright © 20 11 Polycom, I nc . Polycom and the P ol ycom logo are re gi s t ered trademar k s and Polycom CMA D es k top™ is a trademar k of Polycom, Inc. 3725 - 26792 - 003/A October 2011[...]

ii Table of Contents Getting Start ed with Polycom CMA Desktop .................................................................................................................. 1 We lcome to Polycom CMA Desktop ........................................................................................................................... 1 Starting Pol[...]

Table of Conte nts iii Solving Audio and Video Pro bl em s .......................................................................................................................... 22 Testing Audio Devices .............................................................................................................................................. [...]

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1 Getting Started with Pol ycom CMA Desktop Welcome to Polycom CMA Desktop Polycom CMA Des ktop is an easy - to - us e v i d eo conferencin g application t h at lets you see and h ear the people yo u call. With Pol ycom CMA Desktop, you can connect t o anyone else who is using Polycom CMA Desktop or ot her types of vide o c onf erencing s yst ems. [...]

Polycom CMA D es k top Help Book 2 To get star t ed, try these Polyc om CMA Desktop task s . To get more detai led informati on, use the links to related topics at the bo t tom of this topic . Add People to Your Con tacts List 1. Click to open the Direct ory. 2. Type a name in t he Search Text f iel d. For example, if you type and , your search may[...]

3 Calling and Answering Placing a Call You can place a cal l b y choosing a name f rom your Contact s list, the Dir ectory, or your R ecent Calls. Yo u can also call by enterin g the calling i nf ormation your s elf. Dependi ng o n the type of s yst em you're using an d t he type of system you'r e c alling, you can plac e a video call, pl[...]

Polycom CMA D es k top Help Book 4 • If Polycom CM A D es k top and the virt ual meeting room ar e registered to t he same gateke eper, enter the exte n sion (E.164 addr ess). • For SIP calls, enter the addres s in this format: R oom N umber@IP_Addr ess. For exampl e, 1000@11.12.1 3.14. • For H.323 calls , enter the addr es s in this format :[...]

Calling and An swering 5 Available f or a v ideo call, but c ur r ently idle. No presence is av ai l able for this vi de o system, but t he system can be call ed. In a video call and a ble to accept an a ddi t ional video cal l. In a video call or not accepting call s ( Do Not D isturb). Offline or no vi deo is availabl e. Availability to chat Icon[...]

Polycom CMA D es k top Help Book 6 You can partici pate in multip oi nt calls that are hosted by a virtual m eet ing room or b y a vid eo conferenci n g system that can host m ul t ipoint calls . During a multi point call, mult i ple sites can h ear each other. P ar t icipants using vi deo can also see each ot her. For most mult ipoi nt calls, you [...]

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8 Using the Contacts , Directory, and Recent Ca l l s Lists Managing Your Contacts Your Contacts list is your pers ona l space for st or ing informati on ab out the people and systems you com municate with most frequ ently. You can add p eople to your Co ntacts list b y cop ying them from the D ir ectory or from your Recent Calls. When you add peo [...]

Working with C ontent 9 Searching for a Contact Using Groups t o O rganize Contact s Seeing Details About a Contac t Seeing Who's A v ai l able Using Groups to Organize Contacts Your private gr oups allow you to organize your Cont acts however yo u like so that you can find the people and systems you cal l m ore quickly a nd easily. You can cr[...]

Polycom CMA D es k top Help Book 10 To copy a group to a nother group: 1. Right - clic k a gr oup name, and choose Copy Group . 2. Select the tar get group, and c lick OK . To sort the groups: >> Do one of the follo wing: • Sort the group s in alphabetic al order by right - click a group name, and choose Sort Groups . • Move up a created [...]

Working with C ontent 11 Vi ewing Your Recent Call s Polycom CMA Desktop gives you several ways to view your recent calls: • Your Recent C alls list lets yo u see the people and s ystems you've c al led and those who have called you. You can use th is list to place calls a nd invite people t o b e on your Contac t s list. To make it easier t[...]

Polycom CMA D es k top Help Book 12 To vie w your call his tory fo r a Contac t: >> Right - click a Contact, and choos e Show Det ail s . The call hist ory is list ed in t he order in which you placed calls to or rece i ved from this C ontact. Related Topics Placing a Call Seeing Details About a Contac t Managing Your Contacts Searching for a[...]

Working with C ontent 13 To edit a Con tact' s details: >> Right - click a Contact and choos e Edit Contact . To close th e Detai l s window : >> Click the X in the top r ight corner of the window. Related Topics Viewing Your Rec e nt Calls Managing Your Contacts About Your Co nt acts List, the D ir ectory, and Your R ec ent Calls[...]

14 Working with Content Showing the Desktop When you show yo ur Windows desk t op, all partic ipants see the s am e content at the s am e t ime. You can sho w slides, spreads heets, or any ot her type of file . Everyone sees ev erything on your W indows deskt op, including t he cursor. T he f ar end cannot control t he cursor or edit t he file. Onl[...]

Customizing Y our Polycom C M A Desktop Enviro nment 15 To sho w the content f ull scre en: >>Click . Related Topics Showing the D esktop[...]

16 Customizing Your Polyc om CMA Desktop Environm e nt Showing Others Your Availabi l ity If you will be awa y from your comput er or unavailab le to accept call s , you can configur e Polycom CMA Des ktop to show others t hat you are not availab le. You can als o c onfigure Pol yc om CMA Desktop t o change your av ailability icon automatic ally wh[...]

Setting Up You r Camera, Audi o, and Network 17 During a call, you can verify the v i de o you're sending t o the far end by tur n ing on the Pict ure - in - Pict ur e window (the PIP). The PI P appears in t h e right lower cor ner of the main video windo w. Y ou can turn it on or off any time during a call. Tip : The toolbar is aut om at ical[...]

Polycom CMA D es k top Help Book 18 Related Topics Showing and H idi n g the PIP Viewing Full - S creen Video Cust omizing C hat and Call Windo ws Customizing the Enter Ke y You can config ur e use of the Enter k e y when you type mes s ages to work the way you prefer. To specify how the Enter key w o rks when you chat: 1. From the main window, cli[...]

19 Setting Up Your Camera , Aud i o , a nd Network Choosing a Camera You may need t o us e di f ferent cameras in d ifferent env ir onments. For exam ple, you may use a webcam with your laptop when yo u work from your of f ice, but you need to us e the laptop's bu ilt - in camer a when you work from home. Instead of reco nfiguring your v i de [...]

Polycom CMA D es k top Help Book 20 Adjusting the C amera Preferences: Video Specifying Audio Preferences Setting audi o p references let s you specify h o w your system han dles audio. To specify au d io preferences: 1. From the main win dow, click Menu > Preferences > Audio . 2. Choose the a u dio input devic e to use. Typicall y, the audio[...]

Solving Problems 21 Preferences: Network[...]

22 Solving Problems Solving Audio and Video Problems Symptom Correcti ve Action Video My camera is not listed in the devic e selection list . Ensure that the camera is not in use b y another applicat ion. Restart Polycom CMA Desktop. Reinstall yo ur video device us ing the installat ion CD provided by the device's m anufacturer, an d then rest[...]

Copyrights an d Legal Notices 23 incandescent l i ghting inste ad of fluorescent lights. • Ensure that yo ur camera is config ured correct ly. For more information, see Choosing a Camera . Call qualit y is not good on my lapt o p. Ensure that yo ur laptop is connect ed to a power sourc e. Running on battery po wer can reduce the l a ptop's p[...]

Polycom CMA D es k top Help Book 24 too close to the m icrophone can caus e poor audio qua l it y. I don't hear audio f rom others. Ensure that the far - end audio i s not muted. Ensure that yo ur volume is set t o an audible level. Ensure that yo ur speaker cable is c on nected secur ely. Reinstall yo ur audio device usi ng t he installation [...]

Copyrights an d Legal Notices 25 If you continu e to see this mess age, contact your P ol ycom CMA Desktop adm i nistrator. Polycom CMA D es k top license not av ailable. The maximum num b ers of users are in us e. Try signing in again later. If you continu e to see this mess age, contact your P ol ycom CMA Desktop administrator . Unable to do wnlo[...]

Polycom CMA D es k top Help Book 26 To collect Po lyco m CMA Desktop Diagnostics: 1. From the main window, click Menu and choose P ref erences > S tatistics > Lo g . 2. Click Save Log . 3. Specify where you want to sav e the zipped file. Related To p ics Preferences: Notification Lo g Troubleshoot ing Notificati ons[...]

27 Copyrights and L e gal Notices Copyright © 20 11 All rights re served. Polycom® and t he Polycom logo are r egistered tr adem arks of Polycom , Inc., and Pol ycom CMA Desktop™ is a trademark of P olycom, Inc. All other prod uct and compan y names are the tradem arks or register e d trademarks of t he ir respectiv e o wners. Third Party Softw[...]

Polycom CMA D es k top Help Book 28 as3httpclientli b Copyright (c) < year> <copyrig ht holders> Permission is h ereby granted, free of charge, t o any person obtai ning a copy of this s oftware and ass oc iated documentati on files (the "Sof tware"), to deal in the Soft ware without rest riction, inc luding without limitation[...]

Copyrights an d Legal Notices 29 The above copyri ght notice an d t his permissi on not ice shall be inc luded in all co pies or substantia l portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPR ESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF M E RCHA NT ABIL ITY, FITNESS FOR A PART[...]

Polycom CMA D es k top Help Book 30 rdjpgcom, and wrjpgcom . *.1 Un ix - style man pages for progr a ms (same info as usage.txt). wizard.tx t Advanced usage inst ructions f or JPEG wizards onl y. change.log Version- to - version chan ge highlights . Programmer a nd internal doc umentation: libjpeg.txt Ho w to use the JPEG li br ar y in your own pro[...]

Copyrights an d Legal Notices 31 The authors mak e N O WARRANTY or r epresentation, eit her express or im plied, with resp ect to this software, its qual ity, acc uracy, merchant ability, or fi t ness for a partic ul ar purpose. T his software is pro vided "AS IS", and you, its user, assume t he entire risk a s to its quality and acc urac[...]

Polycom CMA D es k top Help Book 32 The best curr ent ly available d es cription of JPE G is the textbook "JPEG Still Image Data Compression S tandard" by William B. Pen nebaker and Joan L. Mitchell, publ ished by Van Nos t rand Reinho l d, 1993, ISBN 0 - 44 2 - 01272 - 1. Price US$59.95, 63 8 pp. The book inclu des the compl et e text of[...]

Copyrights an d Legal Notices 33 Thank to John Kor ej wa and Massimo Ba llerini for inv i t ing me to frui t ful consultations in Boston, MA and M i lan, Italy. Thank to Hend r i k E lstner, Roland Fas s auer, Simon e Zuck, Guenther M a ier - Gerber , Walter Stoeber, a nd Fred Schmitz for c or responding bu siness develop ment. Thank to Nico Z scha[...]

Polycom CMA D es k top Help Book 34 Version 2.0, J anuary 2004 http:// www.apache.org/l icenses/ TERMS AND CONDIT IONS FOR USE, REPRODUCTIO N, AND DI ST RIBUTION 1. Definitions . "License" s hall mean the terms and conditions for use, reproduc t ion, and distr i but ion as defined by Sections 1 t hrough 9 of this doc um ent. "Licenso[...]

Copyrights an d Legal Notices 35 Source form or documentatio n, if provided along with the Derivat iv e Works; or, within a display generated b y t he D er ivative Wor ks, if and wherever s uch third - part y notices norma lly appear. T he contents of the NOTICE file ar e f or informational p urposes onl y an d do not modif y the License. Y ou may [...]

Polycom CMA D es k top Help Book 36 WARRANTIES OF M E RCHA NT ABILITY AND FITNE SS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OPENLDAP FOUNDATION, ITS CONTRIBUTORS, OR THE AUTHOR(S) OR OWNER(S) OF THE SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED[...]

Copyrights an d Legal Notices 37 Original SSLe ay License Copyright (C) 1 995 - 1998 Eric Youn g (eay@cryptsof t .com) All rights res erved. This package i s an SSL implement ation written b y Eric Young (eay@c r yptsoft. c om ). The implement ation was writt en s o as to conform with Ne tscapes SSL. This librar y is free for commer cial and non - [...]

Polycom CMA D es k top Help Book 38 Unless requir e d by applicabl e law or agreed t o in writing, soft ware distributed un der the Licens e is distributed on an "AS I S" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express o r implied. See the License for the specific langu age governing perm i s s ions and limit ations un[...]

Copyrights an d Legal Notices 39 4. If distri but ion of the work is m a de by offering access to copy f rom a designated plac e, offer equival ent access to copy the above specif i ed m at erials from the same place. 5. Verif y that the user has a lready receiv ed a copy of these m aterials or that you have alread y sent this user a copy. For an e[...]

Polycom CMA D es k top Help Book 40 • The Free Soft ware Foundation ma y publish revis e d and/or new vers ions of the Lesser General Public Li c ens e from time to t ime. Such new versio ns will be similar in s p irit to the pr es ent version, but may differ in det ail to address ne w problems or conc erns. Each ver s ion is given a disti ng uis[...]

Copyrights an d Legal Notices 41 • A program that c ontains no derivat ive of any portio n of the Library, b ut is designed to wor k with the Library b y being compil ed or linked with it, is called a " work that uses the Libr ar y". Such a work, in i solation, is not a derivative work of the Librar y, and therefore f alls outside th e [...]

Polycom CMA D es k top Help Book 42 2. Give promi nent notice with th e combined libr a ry of the fact that part of it is a work b as e d on the Library, a nd explaining where to find the ac c ompanying uncom b ined form of t he s am e wor k. • You may not cop y, modify, sublic ense, link with, or distribut e t he Library except as expressly prov[...]

Copyrights an d Legal Notices 43 patent licens e to make, have made, use, offer to sell, sell, import, and otherwise tra nsfer the Wor k , where such license appli es only to those p atent claims lic ensable by suc h Contributor t hat are necessar i l y infringed by the ir Contributio n(s) alone or b y co mbination of th eir Contribut ion(s) with t[...]

Polycom CMA D es k top Help Book 44 CONDITIO NS OF ANY KIND, either e xpr ess or implied, including, without limitat i o n, any warranties or co nditions of TIT LE, NON - INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely respo ns i ble for determi ning the appro priateness of u s ing or redistri but ing the Work and[...]

Copyrights an d Legal Notices 45 additional ter ms or conditi ons . Notwithstan ding the above, nothing herei n s hall supersede or modify the terms of any separate l i cense agreem ent you may have exec uted with Licens or regarding s uc h Contributio ns. • Trademarks. This License does n ot grant permiss i on to use the trade n ames, tradem ar [...]

Polycom CMA D es k top Help Book 46 induce you to inf ringe any patent s or other propert y rig ht claims or t o c ontest validity of an y such claims; this section has the sole purpose of pr ot ecting the integr ity of the free s oftware distr i but ion system which is implemented b y public licens e practices. Man y people have made ge ner ous co[...]