QNAP VS-6020 Pro инструкция обслуживания

VioStor NVR Network Video Recorder User Manual (Version: 3.3.2) ©Copyright 2011. QNAP Systems, Inc. All Rights Reserved.[...]

2 Thank you for choosing QNAP products! This user manual provides det ailed instructions of using the product. Please read carefully and start to enjoy the powerful fu nctions of the product!  VioStor NVR is hereafter referred to as VioStor or NVR .  This manual provides the descri ption of all the functi ons of the VioStor NVR. The product y[...]

3 Important Notice  Reading instructions Please read the safety warnings and user ma nual carefully bef ore using th is product.  Power supply This product can only b e used with the power supply provided by the manufacturer.  Service Please contact qualified tech nici ans for any technical enquires. Do not repai r this product by yourself[...]

4 Regulatory Notice FCC STATEMENT This equipment has been tested and found to comply with the limit s for a Class B digital device, pursuant to Part 15 of FC C Rules. T hese limits are designed to provide rea sonable protection against h armful interferen ce in a residential inst allation. Th is equipment generates, uses, and can radi ate radio fre[...]

5 Table of Contents TABLE OF CO NTENTS .............................................................................................................. ....................... 5 SAFETY WARNING ................................................................................................................. .......................... 9 CHAPTER 1. INTRO[...]

6 CHAPTER 4. USE THE NVR BY W EB-BASED INTERFACE ............................................................ 61 4.1 C ONNECT TO THE NVR ......................................................................................................................... 61 4.2 M ONITORING P AGE ..................................................................[...]

7 6.4.1 SATA Disk ...................................................................................................................... ............. 140 6.4.2 RAID Managem ent Tool ........................................................................................................... .. 143 6.4.3 USB Disk......................................[...]

8 CHAPTER 8. LCD PANEL ..................................................................................................................... 202 CHAPTER 9. TROUBLESHOOTING ................................................................................................... 208 APPENDIX A DYNAMIC DOM AIN NAME REGISTRATION..............................[...]

9 Safety Warning 1. This product can operate normally in th e temperature of 0ºC–40º C and relative humidity of 0%–90%. Please make sure the environment is well-ventilated. 2. The power cord and devices connec ted to th is product must provide correct supply voltage. 3. Do not place this product in direct sunlig ht or near chemicals. Make sur[...]

10 Chapter 1. Introduction 1.1 Overview QNAP VioStor (hereafter referred to as NVR or VioStor) is the hi gh performance network surveillance solution for ne twork-ba sed monitoring of IP cameras, video recording, playback, and remote data access. Up to 12 0 channels from multiple QNAP NVR servers can be monitored simultaneousl y. The NVR supports I[...]

11 1.2 Hardware Illustration 1.2.1 V S-8040U-R P/VS-8032U-R P/VS-8024U-RP 1. LED indicators: Status, LAN, USB, HDD1–8 2. Power button 3. Select button 4. Enter button 5. Power connector 6. Password & network settings reset button 7. RS-232 port 8. VGA 9. USB x 4 10. Gigabit LAN x 2[...]

12 1.2.2 VS-8040/VS-8032/ VS-8024 1. One-touch-auto-video-backup button 2. USB 3. LED indicators: Status, LAN, USB, HDD1–8 4. Power button 5. Select button 6. Enter button 7. Power connector 8. Gigabit LAN x 2 9. USB x 4 10. RS-232 port 11. VGA 12. Password & network settings reset button 13. Kensington security slot[...]

13 1.2.3 V S-6020 Pro/VS -6016 Pro /VS-6012 Pro 1. One-touch- auto-video-backup button 2. USB 3. LED indicators: Status, LAN, USB, eSATA, HDD1–6 4. Power butto n 5. Sele ct button 6. Enter butto n 7. Power connector 8. Gigabit LAN x 2 9. USB x 4 10. eSATA x 2 (reserved) 11. VGA 12. Password & network settings reset button 13. Kensington secur[...]

14 1.2.4 VS-5020/VS-5012 1. One-touch- auto-video-backup button 2. USB 3. LED indicators: USB, Status, HDD1–5, LA N 4. Power butto n 5. Sele ct button 6. Enter butto n 7. Power connector 8. Gigabit LAN x 2 9. USB x 4 10. eSATA (reserved) 11. VGA 12. RS-232 port 13. Password & network settings reset button 14. Kensington security slot[...]

15 1.2.5 V S-4016U -RP Pro/VS-4 012U-R P Pro/VS-40 08U-RP Pr o 1. One-touch- auto-video-backup button 2. USB 3. LED indicators: Status, LAN, USB, eSATA, HDD1–4 4. Power butto n 5. Power connector 6. Gigabit LAN x 2 7. USB x 4 8. eSATA x 2 (reserved) 9. VGA 10. Password & network settings reset button[...]

16 1.2.6 V S-4016 Pro/VS -4012 Pro /VS-4008 Pro 1. One-touch- auto-video-backup button 2. USB 3. LED indicators: Status, LAN, USB, eSATA, HDD1–4 4. Power butto n 5. Sele ct button 6. Enter butto n 7. Power connector 8. Gigabit LAN x 2 9. USB x 4 10. eSATA x 2 (Reserved) 11. VGA 12. Password & network settings reset button 13. Kensington secur[...]

17 1.2.7 V S-4016U -RP 1. One-touch-auto-video-backup button 2. USB 3. LED indicators: USB, Status, HD D1–HDD4, LAN 4. Power button 5. Power connector 6. Gigabit LAN x 2 7. USB x 2 8. Password & network settings reset button 9. VGA[...]

18 1.2.8 VS-2012 Pro/VS-20 08 Pro 1. One-touch- auto-video-backup button 2. USB 3. LED i ndicators: HDD1, HDD2, LAN, eSATA 4. Power butto n 5. Power connector 6. Gigabit LAN x 2 7. USB x 2 8. eSATA x 2 (reserved) 9. VGA 10. Password & network settings reset button 11. Kensington security slot[...]

19 1.2.9 VS-2012/VS-2008 1. One-touch- auto-video-backup button 2. USB 3. LED i ndicators: HDD1, HDD2, LAN, eSATA 4. Power butto n 5. Power connector 6. Gigabit LAN x 2 7. USB x 2 8. Password & network settings reset button 9. Kensington security slot 10. eSATA x 2 (reserved) 11. VGA[...]

20 1.2.10 VS-2004L/VS- 2008L 1. One-touch- auto-video-backup button 2. USB 2.0 3. LED Indi cators: USB, status, HDD1 , HDD2, LAN, power 4. Power butto n 5. Power connector 6. Gigabit LAN 7. USB 2.0 x 2 8. Password & network settings reset button 9. K-Lock security slot 10. Power cord hook[...]

21 1.2.11 VS-201P/ V 1. One-touch- auto-video-backup button 2. USB 3. LED i ndicators: USB, status, HDD1, HD D2, LAN, and powe r 4. Power butto n 5. Power connector 6. Gigabit LAN 7. USB x 2 8. Password & network settings reset button  9. Kensington security slot[...]

22 1.2.12 VS-1004L 1. One-touch- auto-video-backup button 2. USB 2.0 3. LED Indicators: USB, s tatus , HDD, eSATA, LAN, power 4. Power butto n 5. Power connector 6. Gigabit LAN 7. USB 2.0 x 2 8. Password & network settings reset button 9. K-Lock security slot 10. eSATA 11. Power cord hook[...]

23 1.2.13 NVR-104P/V 1. One-touch- auto-video-backup button 2. USB 3. LED indicators 4. Power butto n 5. USB x 2 6. eSATA port 7. Gigabit LAN 8. Password & network settings reset button 9. Power connector 10. Kensington security slot[...]

24 1.2.14 VS-101P/ V 1. One-touch- auto-video-backup button 2. USB 3. LED indicators 4. Power butto n 5. Power connector 6. Gigabit LAN 7. USB x 2 8. Password & network settings reset button 9. Kensington security slot 10. eSATA port (reserved)[...]

25 Chapter 2. Install the NVR For the informat ion of hardware inst allation, see th e ‘Quick Installation Guide’ (QIG) in t he product package. You can also fi nd the QI G in the product CD -ROM or QNAP website ( http://www.qnapsecuri ty.com/ ). 2.1 Personal Computer Requirements For better system performan ce, your computer shou ld at least f[...]

26 Security Settings of the Web Browser Please make sure the security level of t he IE browser in Inte rnet Options is set to Medium or lower.[...]

27 2.2 Browse CD-ROM Run the product CD-RO M on your Windows PC , you can view t he Quick Installation Gui de (QIG) and user manual, and install codec and so ftware utilities Finder and VioStor Player.[...]

28 You can browse the CD-ROM a nd access the following contents:  Finder: The setup program of QNAP Finder. This tool is us ed to discover the NVR servers available on th e local network and configure the network settings of the NVR.  Manual: The user manuals of NVR.  QIG: View the hardw are installatio n instruct ions of NVR.  Codec: T[...]

29 2.3 Hard Disk Drives Compatibility List This product works wi th 2.5-inch and 3.5-inc h SATA hard disk drives from popular hard disk brands. For the hard disk compatibil ity list, please visit http://www.qnapsecurity.com/pro _compatibility.asp QNAP disclaims any respon sibility for product dama ge/malfunction or data loss/recovery due to misuse [...]

30 2.5 Check System Status LED Display & Syst em Status Over view LED Colour LED Status Description Flashes green and red alternately every 0.5 sec 1) A hard drive on the NVR is being format ted 2) The NVR is being initia lised 3) The system firmware is being updated 4) RAID rebuilding is in process 5) Online RAID Capacity Ex pansion is in proc[...]

31 Flashes red The hard drive data is being accessed and a read/write error occurs during the process Red A hard drive read/write error occurs Flashes green The hard drive data is being accessed HDD Red/ Green Green The hard drive can be accessed Flashes blue every 0.5 sec 1) A USB device is detected 2) A USB device is being removed from the NVR 3)[...]

32 Beep Alarm (beep al arm can be disabled in ‘System Tools’ > ‘Hardware Settings’) Beep sound No. of Times Description Short beep (0.5 sec) 1 1) The NVR is starti ng up 2) The NVR is being shut down (software shutdown) 3) The reset button is pre ssed 4) The system firmware has been updated Short beep (0.5 sec) 3 The NVR data cannot be c[...]

33 2.6 System Configuration Install Finder 1. Run the product CD , the following menu is shown. Click ‘In stall Find er’. 2. Follow the instruct ions to install Fin der. Upon successful installation, run Finder. If Finder is blocked by y our firewall, unblock it . 3. Finder detects the NVR servers on the loca l network. If the server has not be[...]

34 4. You must enter the administ rator name and password to perform quick setup. The default administrator name an d password are as below: Use name: admin * Password: admin *If you are using the VS-201/VS-101/NV R-10 4, the default login name is ‘administrator’ and the login password is ‘admin’. Note: Make sure all the IP cameras are conf[...]

35 6. Click ‘Start inst allation’ to execut e the quick configu ration. 7. After the quick configur ation, you can start to use the NVR. Cli ck ‘Start Monitoring’ to view the live video from the IP ca meras or click ‘Close’ to return to t he home page of the system administration.[...]

36 8. The first time you con nect to the monitoring page of t he NVR, install the ActiveX add-on. You can view the live video from the IP cameras configured on the NVR and the recording status of each channel.[...]

37 Chapter 3. Use the NVR by Local Display Note: This feature is supported by the VioStor Pro Series NV R only. The models inclu de VS-8040U-RP, VS-8032U-RP, VS-8024U-RP, VS-8040, VS-8032, VS-8024, VS-6020 Pro, VS-6016 Pro, VS-6012 Pro, VS-4016U-RP Pro, VS-4012U-RP Pro, VS-4008U-RP Pro, VS-4016 Pro, VS-4012 Pro, VS-4008 Pro, VS-2012 Pro, VS-2008 Pr[...]

38 When the NVR is turned on, the login screen will be show n. Select the lan guage. Enter the administrator name and pass word. If the NVR has not been configured, ski p the login page and enter Quick Configuration (refer to Chapter 3.1). Defaul t user name: admi n Password: admin Click the ke yboard icon to enter the necessary i nformation if you[...]

39 3.1 Quick Configurati on If the NVR has not been configu red, Quick Configurat ion Wizard will be sh own. Follow th e instructions of the wizard to complete the s ystem setup. Note: All the changes will be effectiv e only after you apply the set tings in the last step. 1. The system inf ormation will be show n. Select th e language and click ‘[...]

40 2. Change the admin password or use the default password (admin). 3. Select to obtain the network setti ngs automatically or enter the network settings.[...]

41 4. Enter the date and time settings. You ca n sele ct to sy nchronize the server ti me with an Internet time server. If you enter a doma in name for the NTP server, make sure you have set up a correct DNS server. 5. Select the disk configu ration. C lick ‘Disk Information ’ to view the hard disk drive details. Note that all the disk data wil[...]

42 6. Configure the IP camera sett ings. If no IP cameras h ave been set, you will be prompted to search for the cameras on the loca l network. a. The cameras found will be shown . Select the IP cameras and click ‘Add’ to add the channels.[...]

43 b. To manually add an IP camera or edit the came ra settings, click  . c. Enter the camera settings. Click ‘Test’ to test the connection. Click ‘Remove’ to delete the camera.[...]

44 d. To edit the recording settings, click  next to ‘Recordi ng Settings’. Define the recording settings and click ‘OK’.[...]

45 7. Verify the sett ings and click ‘Next’ to in itialize t he server. 8. After the system has been in itialized, you can start to use the NVR. Click ‘Start Monitoring’ to enter the monitoring screen.[...]

46 3.2 System Configuration To manage the system settings such as administrator password , network and ti me settings, click on the monitoring screen. Not e that this button ( option) will only be sh own when you login as an administrator. Select the language and click the icons to configure the se ttings.[...]

47 Icon Description Perform quick conf iguration of th e system. Change the administrator passw ord to login local display. Change the net work settings. Change the date and ti me settings. Configure the disk volume an d initialize the hard disks. Configure the network camera settings.[...]

48 3.3 Monitoring Upon successful lo gin, the monitoring screen will be shown. You can monitor the IP cameras, change the display mode, enable or disable manual recording, control the PTZ cameras, and so on. View video image and IP camera info Camera list Select monitoring mode PTZ camera control panel[...]

49 Icon Description Monitor: Enter the monitori ng page. Playback: Enter the playback page. Configuration: Enter the system configuratio n page; allows admin access only. Options: Configure the event notifi cation settings, video window di splay settings, screen resolution, etc. Hide left pan el: Hide the panel on the left of the monitori ng page. [...]

50 Event notification: When the alarm recording is enab led and an event is detected, this icon will be sh own. Click t his icon to view the alert details. You can turn on or off the alert sound. To clear all th e logs, click ‘Clear All’.[...]

51 PTZ Control Panel The term ‘PTZ’ stands fo r ‘Pan/Tilt/Zoom’. If your IP camera supports PTZ, yo u can use the control panel on the NVR to adjust the viewing an gel of the IP camera. These functions are available depending on the camera models. Please consult the ca mera’s documentation for det ails. Note that the digital zoom function[...]

52 Display Mode The NVR supports various display modes for moni toring. C lick the correct icon to swit ch the display mode. Icon Description Full screen Single-channel mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode 12-channel mode Select the display page number Sequential mode. This mode can be us ed with other di[...]

53 Live View Screen Upon successful configuration of the IP came ras, you can enter the monitoring screen to view the live video from the cameras. If the camera supports pan and tilt functi on s, you can click the channel on the screen and adjust the viewing an gle with a mouse. If zooming is supported, you can scroll the mouse wheel to zoom in or [...]

54 Camera Status The camera status is indicate d by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camera suppo rts audio function This IP camera supports PTZ function Manual recording is enabled The recording triggered by advanced ev ent management (‘Camera Settings’ > ‘Alarm Settings’ [...]

55 Connection Message When the NVR fails to display the v ideo of an IP camera, a message will be shown in the channel window to i ndicate the status. Message Description Connecting If the IP camera is located on remote network or the Internet, it may take some time to establish the connection to the camera. Disconnected The NVR cannot connect to t[...]

56 Options To configure advanced monitor settings, cl ick . The following options are provid ed under the ‘General’ tab.  Event Notificati on: When this opti on is enabled and an event is trigger ed, the alert icon will be shown on the monitorin g channel instant ly. C lick the icon to view th e alert details.  Display Order: Click ‘Res[...]

57 The following options are provided under the ‘Video’ tab.  Highlight the video win dow when an event is triggered: The video win dow will flash if an event is triggered.  Display unauthori zed channels: Select this opti on to show the channe ls that the user does not have access right to monitor.  Display unconfigured c hannels: Sel[...]

58 The NVR detects the resolution settings s uppo rted by the connected monitor and selects the most appropriate setting au tomatically. To change the screen resolution, click ‘Settings’ under the ‘Screen’ tab. After config uring the resolution settings, you will enter the monitoring screen. If the monitor model cannot be detected , the NVR[...]

59 3.4 Video Playback You can play the videos on the NVR by the lo cal display. To use this feature, click on the monitoring screen. Most of the icons on the playback screen are the same as those on the monitoring screen. Please refer to Chapter 3.2 for the icon description. Note: You must have the playback access right to the IP camera s to pl ay [...]

60 Playback Settings: You can play, pause, stop, reverse play a video file, or select to play the previous or n ext file. When playing a video, you can use the scroll ba r to adjust the playback speed or click the digital zoom icon to zoom in or zoom out the video. You can also right click the IP camera channel and select the foll owing options: a.[...]

61 Chapter 4. Use the NVR by Web-based Interface You are recommended to use Microsoft Interne t Explorer to monitor the IP cameras and manage the functions of t he NVR. Important Notice: Before using the NVR, make sure you have inst alled the hard disks in the server correctly and finished the disk format ting and configur ation. Otherwise, th e se[...]

62 2. Enter the user name and pas sword to login the NVR. Default user name: admin * Default password: admin * If you are using the VS-201/VS-101/NVR-10 4, the login name is ‘administrator’ and the login password is ‘admin’. 3. To view the li ve video, install the ActiveX add- on.[...]

63 4.2 Monitoring Page Upon successful login, the monitoring page w ill be shown. Select the display language. You can start to co nfigure the sys tem setti ngs and use the monitoring and recordi ng functions of the server. View monitoring channel and details PTZ control p anel System firmware Adjust display mode Server name[...]

64 Icon Description Multi display mode: The NVR supports mult i-display mode. (This function can only be used when the computer o r the host is connected to multiple monitors. ) Multi-server monitoring: Up to 120 channels from multiple QNAP NVR servers can be monitored. Select language: Select the display langu age. E-map: Display the location of t[...]

65 Login netw ork camera homepage: Select a channel and click thi s button to go to the homepage of the selected IP camera. Event notification: When the alarm recording is enab led and an event is detected, this icon will be shown. C lick this icon to view th e alert details. Digital z oom: Select a channel and clic k this button to en able the dig[...]

66 Note: 1. Enabling or disabling the manua l recording feature will not af fect the scheduled or alarm recording. 2. By default, the snapsho ts are saved in ‘My Documents ’ or ‘Documents’> ‘Snap shots’ on your Windows OS. 3. If the snapshot time is inconsisten t with the actual time that the s napshot is taken, it is caused by the n[...]

67 Right click the monit oring channel on the liv e view page. The following functions are available depending on the IP camera model. a. Connect to camera homepage. b. Camera settin g: Enter the configuration page of the IP camera. c. PTZ: Pan/Tilt/Zoom camera control. d. Preset: Select the preset positions of the PTZ camera. e. Enable live tracki[...]

68 To configure other monit oring options, right click a ch annel and select ‘P roperties’. Streaming:  Always stream from the server: S elect this option to stre am the audio and video data from the NVR. If your computer c annot co nnect to the network cameras, select this option to allow the NVR to stream t he data; no extra port forwardin[...]

69 Display Mode:  Fit image to window: S elect this option to fit a n image to the browser window. You may also specify to keep the aspect ratio when resizing an image.  Display image in original size: Select this opti on to display an image in its original siz e if it is smaller than t he browser window. Sp ecify also how an image will be re[...]

70 Video Resolution: Specify to adjust resol ution automatically or use fixed resol ution. If you select to adjust resolu tion automatically, the NVR will select the resolution set ting* which best fits the size of the IE browser wi ndow. Note that ‘Stream f rom network camera’ will not be available if the network camera does not support stream[...]

71[...]

72 4.2.1 Live Video Window The live videos of the IP camera s co nfigured on the NVR are shown on the monitoring page . You can click the cha nnel window to use the features supported by the IP camera, e.g. digital zoom or pan/tilt/zoom.[...]

73 Camera Status The camera status is indicate d by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camera suppo rts audio function This IP camera supports PT function Manual recording is enabled The recording triggered by advanced ev ent management (‘Camera Settings’ > ‘Alarm Settings’ &[...]

74 4.2.2 Display Mode The NVR supports different display modes for viewing the monitoring channels. 4.2.3 PTZ Camera Control Panel The term ‘P TZ’ stands for ‘Pan/Tilt/Zoom’. If an IP camera supports the PTZ feature, you can use the control panel on the NVR to adjust the viewing angel of the IP camera. These functions are available dependin[...]

75 4.2.4 Multi-server Monitoring Follow the steps below to use the multi- server monitoring feature of the NVR. 1. Click ‘Server List’ on the monitoring page. a. Click ‘Auto Detect’ to se arch for the NVR on the LAN and add the server to the server list. b. Click ‘Add’ to add the NVR to the server list. 2. Up to 120 channels from multip[...]

76 4.2.5 Monitor Settings To con figure advanced monitor settings, cli ck . The following options are provid ed under the ‘General’ tab.  Event Notificati on: When this opti on is enabled and an event is trigger ed, the alert icon will be shown o n the monitoring cha nnel instantly. Click the icon to view the alert details.  Display Order[...]

77 The following options are provided under the ‘Video’ tab. Video Streaming  Stream from the server: If you ca nnot connec t to the IP c amera from your computer, select this option and th e video will be stre amed from the NVR. This option does not require extra port mapping configurati on; but may influence the performance of the NVR. [...]

78 The following options are provid ed under the ‘Snapshot’ tab. Snapshot: Specify the location where the snap shots are saved and the image format (JPEG or BMP). Show timestamp and camera name: Show the timestamp and the camera name on the snapshot. Save the snapshot as it is displayed: Select this option to save the snapshot as it is displaye[...]

79 4.2.6 Auto Cruising The au to cruising feature of the NVR is used to configure the PTZ cameras to cruise according to the preset positions and the st aying time set for ea ch preset position. To use the auto crui sing feat ure, follow the steps below. 1. On the monitoring page of t he NVR, click to go to the configuration pa ge of the PTZ camera[...]

80 4. Click the number buttons to view the preset positions of the PTZ camera. When you click the button , the name of the corresponding preset positi on is shown on the ‘Preset Name’ drop-down menu.[...]

81 5. Add: To add a setting for au to cruising, select the ‘Pre set Name’ from the drop-down menu and enter th e staying time (in terval, in second s). Click ‘ Add’. 6. Update: To change a setting on the list, highligh t the selection. Select another preset position from the drop-down menu and/or change the stay ing time (interval) . Click [...]

82 8. After configuring the auto cruisi ng settings, select the option ‘Ena ble auto cruising’ and click ‘OK’. The NVR will start auto cruising acc ording to the settings. Note: 1) The default staying time (interval ) of the pr eset position is 5 se conds. Yo u can enter 5–999 seconds for this setting. 2) The system supports up to 10 pres[...]

83 Chapter 5. Play Video Files The NVR provides an intuit ive web interface t o search and play the recording files with out any extra software required. You can a ccess the video files on LAN or WAN. The first tim e you connect to the playback interface of the NVR by an I E browser, you will be prompted to install an Act iveX plugin. Follow the in[...]

84 5.1 Use the Web-based Playback Interface (VioStor Player) 1. Click the playback button on the monitoring page. 2. VioStor Player will be shown. You can use this program to search a nd play the recording files on the NVR servers. To return to the monitoring page, click . To enter the system admini stration page, click . Note: You must have the ac[...]

85 5.1.1 Connect to Server for Playback 1. C lick ‘Play by Time’ .[...]

86 2. The following dial og will be shown.[...]

87 3. Configure servers: a. Add: Add a server. b. Modify: Modify a server. c. Remove: Remove a server. d. Auto: Auto-search servers. e. Default settings: Enter the defa ult user name and pass word for all newly added servers.[...]

88 4. Select the data search mode.  Date and tim e sear ch (Text entry) i. Select the NVR server(s) and the IP camera(s)*. ii. Click the ‘Text entry’ tab. iii. Select the recording type, the start and end time when the video is recorded. iv. Click ‘Preview’ to preview the video. v. Click ‘OK’ . * You can select 4 IP cameras at maximu[...]

89  Timeline search i. Select the NVR server(s) and the IP camera(s)*. * You can select 4 IP cameras at maximum. ii. Cli ck the ‘Graphical entry’ tab.[...]

90 iii. Select the recording type. iv. Specify the time range when the files are recorded. The settings will be applied to all the cameras selected. v. C lick ‘Preview’ to preview the video. vi. Click ‘OK ’.[...]

91  Event entry i. Select the NVR server(s) and the IP camera(s)*. * You can select 4 IP cameras at maximum. ii. Cli ck the ‘Event entry’ tab.[...]

92 iii. Select the event type. iv. Specify the time range when the files are recorded. v. Specify the number of minutes to play th e video recorded before and after the event.[...]

93 vi. Event search. Use this function to sear ch for all the events occurred on the IP cameras. You may refer to the event de tails to search for the recording data.  Search all: Search for the specified ev ents occurred on all t he IP cameras of an NVR within the time range specified.  Search: Search for the specified events occurred on o n[...]

94 5. When the files are shown, you can play the video. Note: The regular recordings ar e shown in white and the al arm recordings are shown in red on the playlist.[...]

95 5.1.2 Play Video Files from Your Computer 1. C lick ‘Add files’ .[...]

96 2. Browse and select the files. 3. The playlist will be shown. Click ‘Play’ to start playing.[...]

97 5.1.3 Quad-view Playback The quad-vi ew playback feature allows you to search for the video recorded by the NVR servers quickly. You can view the videos of four IP cameras simultaneously or select to divide the video of one IP camera into four time periods and play them in a quad-view window.  Divide the selected ti me equally into four playb[...]

98  Play the video of four IP cameras Select four IP cameras. Enter the search criteria in the ‘Text entry’ or ‘Graphical entry’. When the search resu lts are shown, you can play the vi deo files of the four IP cameras simultaneously.[...]

99 5.1.4 Intelligent Video Analytics (I VA) T he NVR supports intell igent video analytics for vide o data search. The following features a re supported:  Motion detection: De tects the movement of the objects i n the video.  Foreign object: Detects new object in the video.  Missing object: Detects missing object in the video.  Out of f[...]

100 2. On the playback window, click .[...]

101 Note:  When the option ‘Pause wh en found’ is selected, the data search stops when a video file which matches the search criteria is found.  When ‘Highlight th e detection zone’ is en abled, the moving object s will be highlighted in red brackets ; the foreign or missing objects w ill be highlighted in yellow brackets; the video w[...]

102 6. Define the detection zone. Mouse over the edge of the red zone and use the mouse to define the detection zon e. Click ‘Select al l’ to highlight the entire area.[...]

103 7. Define the object size for detection. Use the mouse to drag the yellow zone to define the minimum object size for detection. Note: After this option is enabled, all the object s smaller than the yellow zon e will be ignored for detection.[...]

104 8. Click ‘Search’ to start search ing the video by IVA. The results will be show n.[...]

105 Note:  Double click an entry on the search r esult dialog to play the video. The player will play the video starting from 15 seconds before the event to 15 seconds after the event.  Right click an entry on the search result di alog to export the video and save it on your computer. The exported video starts from 15 seconds be fore the even[...]

106 5.1.5 Convert to AVI File You ca n save the video files recorded by the NVR as AVI file s to your PC. Note: You must have the playback authority of the IP camera to use this feature . Follow the steps below to sa ve t he video from the NVR. 1. Click ‘Convert to AVI file’.[...]

107 2. The following screen will be shown. 3. Select an NVR server and an IP camera.[...]

108 4. Select the recording type. 5. Specify the time range for the search. 6. Click ‘Preview’ to preview the video. 7. Click ‘OK’. Enter the file name and specif y the location where the file is saved to. 8. The file will be converted int o AVI format.[...]

109 5.2 Digital Watermarking The NVR supports digital watermarking to pro tect the videos and snapshots from unauthorized modi fication. You can add digi tal watermark on the exported video and snapshot by VioStor Player. A permanent digita l signal will be added to the exported files for digital watermarking. The watermark ca nnot be removed and i[...]

110 3. Select to add digital watermark in the exported snapshot or video. 4. Select the recording files (refer to Chap ter 5). 5. C lick to convert the video fi les into AVI format.[...]

111 6. Click to start playing and exporting the files. Note: Whe n you click again, the NVR will stop exporting t he files and resume to the playback mode.[...]

112 5.2.2 Watermark Proof T he Watermark Proof utility is in stalled automa tically along with VioStor Player. From the Windows Start menu, select ‘ All Programs’ > ‘QNAP’ > ‘Player’ to locate ‘Watermark Pr oof’. Run Watermark Proof. The following window will be shown. Click to browse and locate the files. You ca n select mult[...]

113 Click to check the files and view the proof resu lt. If you select ‘Stop when watermark error is detected’, the checking process will stop if a f ailed file is detected. Otherwise t he program will check all the fi les you have select ed. If a file has been modified, the proof result will be sh own as ‘Failed’.[...]

114 5.3 Access the Recording Data You can access the reco rding data on the NVR by the following services:  Windows Network Neighb ourhood (SMB/CIFS)  Web File Manager (HTTP)  FTP Server (FTP) Note:  To access the video files by these protocols, you must enter the user name and password with the admini strator access right.  To use t[...]

115 5.3.1 Windows Network Neigh bourhood (SMB/CIFS) You ca n access the video files by the SMB/CIFS protocol on Windows OS.  On the web-based playback interface, click ‘SMB’.  Run NVR_IP from the Windows Start menu . For example, if your NVR IP is 10.11.19.27, enter 10.11.19.27 . 5.3.2 Web File Manager (H TTP) To access the recording[...]

116 5.3.3 FTP Server (FTP ) You ca n access the recording data b y FTP:  On the web-based playback interface, click ‘FTP’.  In Windows Internet Explorer, en ter ftp://username:password@NVRI P/ . For example, enter ftp://admi n:admin@172.17.26.154/ if th e NVR IP is 172.17.26.154.[...]

117 Chapter 6. System Administration To login the syst em configuration page of the NVR, click on the monitoring page and login as an administrator.[...]

118 Upon successful login, you can view the monito ring channels, the con nection and recording status, and the network bandwidth of the NVR on the ‘Advanced Mode’ page. You can also vi ew the settings by ‘ Traditional Mode’. If the NVR is has n ot been configured yet , the Quick Con figuration page will be sh own to guide you through the s[...]

119 6.1 Quick Configurati on Follow the instructions to configure the NVR. Note: All the changes will be effective only after clicking ‘Start installation’ in the last step.[...]

120 1. Enter the server name. The server name supports up to 14 characters which ma y include alphabets (A–Z and a– z), numbers (0–9), a nd dash (-). Space and period (.) are not allowed. 2. Change the administrator password or sele ct to use the default password (admin).[...]

121 3. Enter the date, ti me, and time zone of the ser ver. 4. Enter the IP address, subnet mas k, and default gateway o f the server.[...]

122 5. Select the disk configuration . All the disk data will be cleared unless you select not to set the disk configuration.[...]

123 6. Initialize th e IP camera settings. Select the camera brand and model. Enter the name and IP address of the camera, and the user name and password. You can also en able or disable the recording function on each channel, test the connection to the IP cameras and then click ‘Save’ to apply the changes. Click ‘Search’ to search for the [...]

124 Click ‘Start Inst allation’ to apply the changes and initial ize the system.[...]

125 Click ‘Start Monitoring’ to vi ew the live video fr om the IP cameras or click ‘Close’ to return to the system administrati on home page.[...]

126 6.2 System Settings You can configure the b asic system settings in cluding the server name, the date & time, and view the system settings. 6.2.1 Server Name E nter the name of the NVR. The server na me supports maximum 14 characters, which ca n be a combination of alphabets (a-z), numbers (0-9), and hyphen (-). It does not allow spaces ( )[...]

127 6.2.2 Date & Time Set the date , time, and time zone according to your location. If the settings are incorrect , the following problems may occu r:  Incorrect time display on the video files.  Incorrect time display on the event logs. Synchronize with an Internet time server aut omatically Enable this option to update the date and tim[...]

128 6.2.3 View System Settings You ca n view the system settings such as the server name on this page.[...]

129 6.3 Network Settings You can configure the WAN and LAN settings, DDNS se rvice, file service, host access control, protocol management and view the network settings in thi s section. 6.3.1 TCP/IP Configuration Select one of the follo wing options to co nfigure the TCP/IP se tting s of the NVR.  Obtain IP address settings automatically via DH[...]

130 If the NVR supports two LAN ports, you can se lect to use failover, load balancing, or standalone settings. To use these features, make sure both LAN ports are connected to the network.[...]

131 Configuration of Networ k Interfaces  Failover (Default settings fo r dual LAN NVR models) Failover refers to the capability of switching over the network transfer port to the redundant port automaticall y when the primary one fails due to hardware or connection error to avoid network disconnect ion. When the primary network port resumes the[...]

132  Load balancing Load balancing enables the n etwork resource s to spread between two or more network interfaces to optimize the network transfer and enhance the system performance. It operates on layer 3 protocol (IP, NCP IP X) only. Mult icast/broadcast and other non-routable protocols such as NetBEUI can only be transferred vi a the main n[...]

133  Standalone The standalone option allows you to assign di fferent IP settings fo r each network port. The NVR can be access ed by different workgr o ups on two different subnets. When load balancing is enabled, f ailover does not work. You can only enable the DHCP server for the primary network port (LA N 1).[...]

134 Network Transfer Rate You can select auto-negotiation (default), 100 0 M b p s , o r 1 0 0 M b p s . I t i s r e c o m m e n d e d t o use the default sett ing that the server w ill determine th e network speed auto matically. Obtain IP address settings automatically via DHCP If your network supports DHCP, select this option to allow the NVR to[...]

135 6.3.2 DDNS (Dynamic Domain Name) Service The DDNS service enables the users to connect to the NVR by the domain name directly. There is no need to memorize the lengthy IP address of the server. To enable the DDNS service, you have to register a DDNS accoun t from a DDNS provider. Please refer to Appendix A for details. The NVR currently support[...]

136 6.3.3 File Services Y ou can enable the SMB/C IFS file service, We b File Manager, and FTP s ervice to access the video files. These setting s are enabled by default. If the NVR is inst alled behind the rout er, you may enable FTP port mapping to allow th e users from the external network to connect to the NVR via FTP (pl ease refer to Appendix[...]

137 6.3.4 Host Access Control Specif y the connections to be allowed or denied to connect to the NVR. Choose one of the following options to restrict th e access from a network or an IP address (host) to the server: 1. Allow all connections (Default setting) Allow the connection from all the hosts to the server. 2. Allow connections from the list o[...]

138 6.3.5 Protocol Manage ment T o c o n n e c t t o t h e N V R b y a s p e c i f i c H T T P p o r t n u m b e r , e n a b l e t h e o p t i o n ‘ S p e c i f y H T T P p o r t number’ and enter the port number . The default setting is 80. RTP (Real-time Tran sfer Protocol) is a stan dard ized packet format for d elivering real-ti me audio an[...]

139 6.3.6 View Network Settings You ca n view the current networ k settings and the status of the VioStor in t his section.[...]

140 6.4 Device Configuration You can configure the SATA disk, R AID mana gement tool, USB disk, and the UPS settings in this section. 6.4.1 SATA Disk This page shows the model, size and current stat us of the hard disk drive(s) installed on the VioStor. You can format the hard disks an d view the status, and scan the bad blocks. When the hard disks[...]

141 Single Disk Volume Each hard disk dri ve is used as a standalone disk. If a disk is damaged, all the data will be lost. JBOD (Just a bunch of disks ) JBOD is a collection of hard di sk drives that does not offer any RAID protection. The data are written to the physical disks sequentially. The total storage capacity equals to the sum of the capa[...]

142 RAID 5 Disk Volume The data are striped across all the drives in a RAID 5 array. The parity information is distributed and stored across each drive. If a member drive fails, the array enters degraded mode. After installing a new drive to replace the failed one, the data can be rebuilt from other member drives that contain the pari ty informatio[...]

143 6.4.2 RAID Manage ment Tool *This function is not supported by the VS-1004L, VS-101, VS-201, NVR-104. The RAID management tool all ows you to carry out capacity expansion, RAID migration, or spare drive configuration with the origina l drive data reserved.  Expand capacity This functi on enables capacity expa nsion of a RAID confi guration b[...]

144  Configure spare drive This function enabl es adding or removing a spare drive from a RAID 5 configuration. The options available are: - Add a spare drive to a RAID 5 configuration - Remove a spare drive from a RAID 5 configuration For detailed operation instructions, click ‘Comment’ on the management int erface.[...]

145 6.4.3 USB Disk The NVR supports data backup to the extern al USB storage devices. Connect the USB storage device to the USB port of the NVR, wh en the device is successfully detected, the details will be sh own. * The VS-101, VS-201, NVR-104 do not support FAT32 and NTFS.[...]

146 6.4.4 UPS You ca n connect a UPS (uni nterruptible po wer supply) to the NVR and enable the UPS support. When an expected po wer outage occurs, the UPS is able to supply the power to the NVR continuously. You can also configure the settings to turn off the NVR after the AC power fails. If the power of th e UPS is insufficient to last for the ti[...]

147 6.5 User Management The NVR supports secure user acce ss right ma nagement. A user can be defined as an administrator, a system manager, or a general user and given different rights of monitoring, playback, and system administration. Note: The NVR suppor ts up to 32 users (includi ng the system default users). The NVR supports 3 types of users:[...]

148 3. user The general users have onl y the rights of monitoring and video playback. They have no administration authority. Please refer to Chapter 6.5.4 for more details.[...]

149 6.5.1 Create user  User N ame The user name must be 1 to 3 2 characters in length. It supports alph abets (A-Z), numbers (0-9), and underscore (_). It is case-insensitive and su pports double-byte characters, such as Chinese, Japa nese, an d Korean but ca nnot be a pure number or contain the follo wing characters: “ / [ ] : ; | = , + * ?[...]

150 6.5.2 Edit User Select a user on the list and click ‘Edit ’. Y ou can change the password; assign the rights of system administration and camera a ccess to th e user. However, the user name cannot be changed. 6.5.3 Delete User T o delete a user, select t he user on the list and click ‘Delete’. Click ‘OK’ to confirm. Note: The system[...]

151 6.5.4 User Access Rights Comparison The VioStor NVR supports three types of user s including system ad ministrator, system manager, and general user. The default system administrators are ‘admin’ and ‘supervisor’ who cannot change one another’s password, user type, a n d access rights to the IP cameras. Note 1: The user can delete his[...]

152 administrator system mana ger user Rights admin supervisor Other administrators sysmgr Other system managers User 12. Change the camera access control of supervisor No Yes No No No No 13. Change the camera access control of other administrators No No Yes No No No 14. Create sysmgr No No No Default No No 15. Create other system manager accounts [...]

153 administrator system mana ger user Rights admin supervisor Other administrators sysmgr Other system managers User 27. Change the user type of normal users Yes Yes Yes Yes No No 28. Change the camera access control of normal users Yes Yes Yes Yes Yes No 29. System administration Yes Yes Yes Yes Yes No 30. Monitoring Yes Yes Yes No No Default 31.[...]

154 6.6 Camera Settings You can configure the IP camera, r ecording, schedule, alarm, and advanced settings. 6.6.1 Camera Configuration Please follo w the steps below to configure the IP cameras. 1. Select a camera number. 2. Select the camera brand. 3. Select the camera model. 4. Enter the camera name. 5. Enter the IP address or domain name of the[...]

155 Note: 1. All the settings w ill not take effect unt il you click ‘Apply’. When applyin g the changes, the recording operation w ill stop for a while (maximu m 1 minute) and then restart. 2. Click ‘Search’ to search for the I P cameras on the local network. Select a channel fo r the IP camera and click ‘Add’ to add the camera. By usi[...]

156 Note: The QNAP NVR only supports JPEG CGI comma nd interface, but does not guarantee the compatibility wit h all the IP camera brands.[...]

157 6.6.2 Recording Settings Select a camera on the list an d configure the recordin g resolution, frame rat e, and quality. You can also enable audio recording, manual re cording, recording data retention, and auto snapshot settings. Click ‘A pply’ to save the settings. 1. Video compression: Choose a video comp ression format for the recording[...]

158 9. Enable auto snapshot: Select this option and the settings wi ll be displayed. You can configure up to 15 schedules for automatic snapshot taking or sp ecify the number of snapshots (max 60) the NVR should take ev ery hour. The snapshots are saved to the share folder of the NVR by default. You ca n also specify a remote server to where the fi[...]

159 6.6.3 Schedule Settings You ca n select continuous recording or sche duled recording. Th e default setting is continuous recording. To set up a recording schedule, select a camera number on the list. Then select the date an d time and click ‘Add’. Click ‘Apply’ to save the settings for the particular IP camera or click ‘Apply to all c[...]

160 6.6.4 Alarm Settings The NVR provides ‘Traditional Mode’ and ‘A dvanced Mode’ for alar m settings. Select ‘Traditional Mode’ to use the standard al arm settings in response to the alarm events. To use advanced event management , select ‘Advanced Mode ’. Note: The VS-201, VS-101, NVR-104 do not support Advanced Mode in ‘Alarm S[...]

161 Note:  All the settings will be ef fective after clickin g ‘Apply’. When apply ing the changes, th e current recording process will st op for a while (maximum 1 minu te) and then rest art.  To avoid blocking by the firewall, the IP cameras or the video servers configured for alarm recording must be located on the same subnet as the NV[...]

162 Advanced Mode: The advanced mode consists of the event and action sections. You ca n define the action to take for each event triggered on the IP camera s or the video servers connected to the NVR. To configure the advanced event management by the ‘Advanced Mode’, select an event type on the left chan nel list and configure the acti ons to [...]

163  Events: The events supported by the NVR are classified as camera events (motion detection, alarm input, camera disconnection), NVR ev ents (recording failure), and external events (user-defined events). Note: The camera events available depend on the features supported by the IP cameras or video servers. Buttons on the event list Add an ext[...]

164 The NVR supports the following ev ent types. Before you define the action settings, select the events to manage an d configur e the settings. (1) Alarm input This option allows the N VR to trigger an ac tion when the al arm input of the IP camera or the video server is triggered. Select ‘C amera event’ from the ‘Event List’. Locate the [...]

165 (2) Motion detection This option allows the NVR to trigger an action when a moving object is detecte d by the IP camera or the video server. Select ‘Camera event’ from the ‘Event List’. Locate the chann el and click ‘Motion Det e ction’. Next, click the edit bu tton ( ), enable this option, conf igure the settings, and click ‘Appl[...]

166 (4) Connection failure This option allows the NVR to tri gger an acti on when the IP camera or the video server is disconnected. Select ‘Camera Event’ from the ‘Event List’. Locate the channel and click ‘Connection Failu re’. After t hat, define the action on the right (discussed in the later sections). (5) Recording failure (NVR ev[...]

167 (6) External event (user -defined events) To create a self-defined event on the NVR, select ‘User-defi ned Event’ under ‘External event’ on the ‘Event List’. Then clic k the + button. Enter the event n ame, for example, ‘door’. After creating an event, click the event name and define the action on the right (discussed in the lat[...]

168 Event schedule settings: When you edit an event (not including camera disconnectio n, NVR events, and external events), you can click ‘Set Schedule’ to define when the alarm set tings will be active. To create a new schedule, select ‘New’ an d enter the schedule name. The schedule supports maximum 25 characters (double-by te characters,[...]

169  Actions: The NVR supports different ac tions which can be activated when the selected events are triggered on the IP cameras or the video serv ers. The actions include video recording, email alert, SMS alert, buzz er, PTZ camera control, alar m outp ut, and logic output. Buttons on the action list Add an action: After configuring an even t [...]

170 Note: Make sure you have enabled the action i n the event settings; otherwi se the action will not be executed. For example:[...]

171 (1) Recording Select the channels (IP cameras or video servers) which will start recording when an event occurs. You may also se lect the following options: (i) Enter the time (in seconds) the recordi ng should be executed after the event is triggered. (ii) Start recording when the event starts an d stop recording when the event ends. The optio[...]

172 (2) Camera control This option allows you to conf igure the PTZ ca mera to adjust to the preset position for monitoring or act according to the HTTP UR L entered when an event is triggered. You can select a preset posi tion from the drop-down menu or enter the HTTP URL. Click ‘Select from th e list’ to select an action sett ing which has be[...]

173 (3) Alarm output Select to activate the alarm device connect ed to the IP camera when an event is triggered. You may also se lect the follow ing options: (i) Enter th e number of second(s) the alarm devic e will be active when the ev ent is triggered. (ii) Activate the alarm device when t he even t starts and stop the alarm device when the even[...]

174 (4) Email To allow the system administrator to receiv e an inst ant email aler t when an event is triggered, enter the SMTP se ttings. Multiple emai l addresses can be entered as the recipients. You may also sele ct to attach the s napshots of the multiple chann els (IP cameras/video servers) available on the NVR. Click ‘Select from th e list[...]

175 (5) SMS To allow the system administrator to receiv e an insta nt SMS aler t when an event is triggered, enter the SMS server settings . The default SMS service provider is Clickatell. To add other SMS service providers, click ‘Add’ and ent er the provider’s name and the URL template text. Click ‘Select from th e list’ to select an ac[...]

176 (6) Buzzer Enable the buzzer when an event is triggered. You ma y also select the following options: (i) Enter the time (in seconds) the buzz er will sound when the ev ent is triggered. (ii) Execute the buzzer when the event starts and s top the buzz er when the event ends. The option (ii) is applicable to th e duration even ts only. A du ratio[...]

177 (7) User-defined Acti on You can enter a self-defined action when an event is triggered. Enter the login account and password, IP address, port, and the HTTP URL of other surveillance devices. You can manage the devices su ch as fire protection devi ces, power controller, and air condi tioning control. Click ‘Select from th e list’ to selec[...]

178 6.6.5 Advanced Settings You ca n configure the advanced rec ording settings in this s ection.  Maximum period for ea ch r ecording file: Configure the maximum length of each recording file (maximum 15 min).  When the available s torage is less than… GB: Select the action to take when the available storage is less than the preset level. [...]

179  Pre-/Post-alarm Recordings  Start recording video…second(s ) before the event occurs: Enter the number of seconds to start the recording before an event occurs.  Stop video recording…second(s ) after the event ends: Enter the number of seconds to stop the recording after an event ends. The maximum number of seconds for the above s[...]

180 6.7 System Tools The System Tools enable you to optimize th e system maintenance and management. You can set the alert notifi cation, restart or sh ut down the server, configure the hardware settings, update the system fi rmware, back up/restore/reset the system settings, set the E-map, and run the ping test. 6.7.1 Alert Notification Enter the [...]

181 6.7.2 SMSC Settings You ca n configure the SMSC (Short message se rvice centre) settings to send the SMS te xt messages to the particular mobile phone number s when an event takes place on the NVR. The default SMS service provider is Clickat ell. You may also add your own SMS service provider by selecting ‘Add SMS Pr o vider’ from the drop-[...]

182[...]

183 6.7.3 Restart/Shut Down Fol low the steps below to restart or shut down the server. 1. Go to ‘System Tools’ > ‘Restart/Shutdown’. 2. Click ‘Restart’ to reboot the server or ‘Shut Down’ to turn off the NVR.[...]

184 6.7.4 Hardware Settings You ca n enable or di sable the hardware functions of the NVR.  Enable the configuration reset s witch By enabling this option, you can press th e reset bu tton for 5 seconds to reset the administrator password and sy stem settings to default. Note: The configuration reset sw itch is enabled by default. When this opti[...]

185  Enable front video backup button The VioStor supports direct copy of the re cording data on the NV R to the connected USB device via the USB port. You can set the number of days that the videos are recorded to copy to the device. To use th is function, please follow the steps below: 1. Set the number of days that t he latest reco rdings sho[...]

186  Smart fan configuration After enabling the smart fa n, the fan rota tion speed is automatically adjusted according to the system temperature of the NVR. It is recommen ded to enable this option. By manually setting the fa n rotati on speed, the fan rotates at the defi ned speed continuously. *This function is no t supported by the VS-101, V[...]

187 6.7.5 Syste m Upd ate QNAP provi des new firmware release for the VioStor NVR from time to ti me to provide updated features and enha ncements. You may update the system firmware in order to use these new features. Before updating th e system firmware, make sure the product model and the firmware version are correct. Follow the steps below to u[...]

188 6.7.6 Backup/Restore/Reset Settings  To back up all the settings, including th e user accounts, the server name and the network configu ration, click ‘Backu p’ and select to open or save the setting f ile.  To restore all the settings, click ‘Browse’ to select a previously saved setting file and click ‘Restore’.  To reset a[...]

189 6.7.7 Remote Replication You ca n use the remote repli cation feature to co py the recording data of the local VioStor to a remote QNAP network attached storage (NAS). The remote QNAP NAS is hereafter referred to as ‘the re mote storage device’. Note: Before using this function, ma ke sure the Microsoft networ king service of the remote sto[...]

190 2. Enable remote replication (support multiple choices) In the above example, the NVR on ly copies the alarm recording data of the latest 3 days to the remote storage device.  Select ‘Enable remote replication ’ to ac tivate this feature. The NVR executes automatic backup of the recording data to the remote storage devi ce according to t[...]

191 4. Configure the remote replication schedul e For example, to enable the NVR to copy the recording data automati cally to the remote storage device at 01:15 every Monday, please do the following: Select ‘Replication Schedule’, select ‘Weekly’, enter 01 Hour: 15 minute, and select ‘Monday’. 5. Select the backup options (a) Select ‘[...]

192 10. The NVR displays the latest 10 remote replication records. In the above example: 1. When the status is shown as ‘Failed (Remote access error)’: You may check if the remote storage device is running or the network settings are correct. 2. When the status is sh own as ‘Failed (An in ternal error occurred)’: You may view the hard drive[...]

193 6.7.8 Hard Disk SMART This function is no t supporte d by the VS-101, VS-201, NVR-104. This page enables you to monitor the health, temperature, and sta tus of the hard disk drives by the S.M.A.R.T . (Self-Monitoring, Anal ysis, and Reporting Technol ogy). Select a hard disk drive to view th e following information by clicking the corresponding[...]

194 6.7.9 E-map Y ou can upload an E-map to the VioSt or to illustrate th e location of the IP cameras. 1. To upload an E-map, cli ck ‘Browse’ and select th e file (JPEG only ). Then click ‘Upload’. 2. You can change the caption of the E-map and click ‘Apply’. 3. After uploading the E- map, click ‘Test’ to view t he map. 6.7.10 Ping[...]

195 6.7.11 Advanced System Settings You can set the ti meout period to log off the users from th e configuration page of the NVR when the idling time has reach ed. To allow guest access to the mo nitoring screen of the NVR by local display, select ‘Allow guest access’. Note: The timeout logoff does not apply to th e monitori ng, playback, advan[...]

196 6.8 Logs & Statistics 6.8.1 System Event Logs The NVR can save maximum 10,000 recent ev en t logs, including w arning, error, and information messages. In case of system malf unction, t he event logs (o nly in English) can be retrieved to analyse the s ystem problems. Click ‘Save’ to save the logs as a CSV file.[...]

197 6.8.2 Surveillance Logs T his page shows the surv eillance logs such as camera connection, motion detection, and camera authentication failure.[...]

198 6.8.3 On-line Users List T his page shows th e information of the current ly active users, e.g. the user name, IP address, and login time. 6.8.4 Historical Users List T his page shows the information of the users who have logged in th e system including the user name, IP address, login time, and the ser vices they have accessed etc.[...]

199 6.8.5 System Connection Logs The co nnection logs to the NVR by samba, FT P, AFP, HTTP, HTTPS, Telnet, and SSH are recorded on this page. You can select to st art or stop the logging. The file tran sfer performance may be sligh tly affected by enabling the event logging. 6.8.6 System Infor mation T his page shows the syst em information, su ch [...]

200 Chapter 7. System Maintenance This section provides a general overview of the system maint enance. 7.1 Reset the Administrator Password and Network Settings To reset the administrator password and the netw ork settings, press the reset button of t he server for five seconds. A beep sound will be h eard. After resetting the system, you ca n logi[...]

201 7.2 Power Outage or Abnormal Shutdown In case of power outage or improper shutdown of the server, the server w ill resume to the state before it is shut d own. If your server does not function properly after the restart, please do the following: 1. If the system configuratio n were lost, configure the s ystem again. 2. If the problem persists, [...]

202 Chapter 8. LCD Panel * This section is applicable to t he NVR models with an LCD panel on ly. The NVR provides a ha ndy LCD panel for you to perform the disk configuration an d view the system information. When the NVR has started up, yo u will be able to view the server name and the IP address: N V R 5 F 4 D E 3 1 6 9 . 2 5 4 . 1 0 0 . 1 0 0 F[...]

203 For example, when you turn on the NVR with 5 hard drives in stalled, the LCD panel shows: C o n f i g . D i s k s ?  R A I D 5 You can press the ‘Select’ button to browse more options, e.g. RAID 6. Press the ‘Enter’ button and the following mess age shows. Pr ess the ‘Select’ button to select ‘Yes’ to confirm. C h o o s e R A[...]

204 View the system information by the LCD panel When the LCD panel shows the server name an d the IP address, you may press the ‘Enter’ button to enter the Mai n Menu. The Main Menu consists of the foll owing items: 1. TCP/IP 2. Physical disk 3. Volume 4. System 5. Shut down 6. Reboot 7. Password 8. Back 1. TCP/IP In TCP/IP, you can view the f[...]

205 2. Physical disk In Physical disk, yo u can view the fo llowing options: 2.1 Disk Info 2.2 Back to Main Menu The disk info shows the temperature and the capacity of the hard disk drive. D i s k : 1 T e m p : 5 0 ° C S i z e : 2 3 2 G B 3. Volume This section shows the disk configuration of the NVR. T he first line shows t he RAID configuration[...]

206 4. System This section shows the system temperature an d the rotation speed of the system fan. C P U T e m p : 5 0 ° C S y s T e m p : 5 5 ° C S y s F a n : 8 6 5 R P M 5. Shut down Use this option to turn off t he NVR. Press the ‘Select’ button to select ‘Yes’. Then press the ‘Enter’ button to confirm. 6. Reboot Use this option t[...]

207 System Messages When the NVR encounters system error, an error message will be shown on t he LCD panel. Press the ‘Enter’ button to view the message. Press the ‘Enter’ button again to view the next message. S y s t e m E r r o r ! P l s . C h e c k L o g s System Message Description Sys. Fan Failed The system fan fails Sys. Overheat The[...]

208 Chapter 9. Troubleshooting 1. The monitoring screen did not display. Please check the following: A. Check if you have installed th e ActiveX add-on when loggin g in the monitoring page of the VioStor. Set the securi ty level to ‘Medium’ or lower i n Internet Options of the IE browser. B. The VioStor is turned on and the network is correctly[...]

209 3. The recording is not working properly. A. Make sure each hard disk tray is correctly locked on the VioStor. B. When on ly one hard disk drive is inst alled, make sure the HDD is in stalled in th e tray of HDD 1. The HDD 1 should be installed on top of the HDD 2. C. C heck if the recording fu nction is enabled on the C amera Configuration pag[...]

210 7. The estimated storage space for recording dis played on the ‘Recording Settings’ page is different fr om the actual value. This estimated value is a ref erence value only. The actual disk space may vary according to the image contents, the netw ork environment, and the performance of the IP cameras. 8. The monitoring screen shows horizon[...]

211 14. The VioStor takes too long to restart. When the VioStor takes more than 5 minutes to restart, turn off th e power and turn on the server again. If the problem persis ts, please contact th e technical support.[...]

212 Appendix A Dynamic Domain Name Registration The VioStor supports the DDNS service provided by Dyn DNS. You can go to the DynD NS website http://www.d yndns.org/ to register a dynamic domain name. Configure and activate the DDNS service to en able the Internet users to connect to the VioStor by this dynamic domain name. When the IS P assigns a n[...]

213 Registration Proc edure Please follow the steps bel ow to register a dynamic domain name. This guide is for reference only. If there are an y changes, please refer to the instructions or the docu ments on the web site. 1. Open the web browser and connect to http://www.dynd ns.com/ . Click ‘Create Account’ to begin the registration.[...]

214 2. Enter the information required to register the account. 3. Accept the terms of service.[...]

215 4. Configure the mailin g lists if necessary. Then click ‘Create Accou nt’. 5. When your account has been succe ssfully create d, a confirmation email will be sen t to you. F ollow the inst ructions in the email t o activate your account . When you have finished the confirmation process, you ca n apply for your own dynamic domain name. Plea[...]

216 Appendix B Configuration Examples Environment 1: The VioStor, th e IP camera, and the moni toring PC are all on the same network IP address VioStor 192.168.1.1 PC 192.168.1.100 Camera 1 192.168.1.101 Camera 2 192.168.1.102 Camera 3 192.168.1.103 In the example, add the IP came ras to the VioStor by entering the I P addresses of the IP cameras.[...]

217 Environment 2: The Vi oStor and the IP camera are installed behind the router, while t he monitoring PC is located remotely IP address Mapped port on the r outer VioStor 192.168.1.1 8000 Camera 1 192.168.1.101 8001 Camera 2 192.168.1.102 8002 Camera 3 192.168.1.103 8003 Router public IP 219.87.144.205 PC 10.8.10.100[...]

218 To allow a remote PC to conn ect to the VioStor and the IP cameras, you need to: Step 1. Set up the port mapping (virtual server) on the router. From Forward to 219.87.144.205:8000 192.168.1.1:80 219.87.144.205:8001 192.168.1.101:80 219.87.144.205:8002 192.168.1.102:80 219.87.144.205:8003 192.168.1.103:80 Step 2. Add the IP camera to the VioSto[...]

219 Environment 3: The Vi oStor and the IP camera are all located remotely IP address VioStor 219.87.144.205 Camera 1 61.62.100.101 Camera 2 61.62.100.102 Camera 3 61.62.100.103 In this example, add the IP camera to the VioStor by add ing its IP address to the ‘IP Address’ settings. Note: If a particular port i s assigned to connect to the I P [...]

220 Environment 4: The Vi oStor and the IP ca mera are installed behind the router IP address VioStor 1 192.168.1.101 VioStor 2 192.168.1.102 VioStor 3 192.168.1.103 Router public IP 219.87.145.205 In the example, to all ow a remote PC to connect to each VioStor by FTP, you need to: Step 1. Set up the port mapping (virtual server) on the router Fro[...]

221 Technical Support QNAP provides dedicated online support and cu stomer ser vice via instant messenger. You can contact us by the fo llowing means: Online Support: htt p://www.qn apsecurity.com/ onlinesupport. asp MSN: q.support@hotmail .com Skype: qnapskype Technical Support in the USA and Canada: Email: q_supportus@qnap.com TEL: 909-595-2819 A[...]

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