Xerox 701P40211 инструкция обслуживания

Xerox Document Services Plat form Series Common Cont roller System Guide 701P4 021 1 Ve r s i o n 3 . 7 April, 2003[...]

Xerox Cor porat ion Global Knowledge and Langu age Serv ices 800 Ph illips Road Buildin g 845-17 S Webster , Ne w Y ork 14580 USA © 2003 Copyright b y Xerox Co rporation. All rights res erved. Copy righ t prot ecti on cl aimed includ es all form s and m atter s of co pyrig hted m ater i al and in formatio n now allo wed by statutory or judici al l[...]

SYSTEM GUID E i T able of Content s 1. Introduction 1-1 About this guid e 1-1 Contents 1 -1 Conv ent ions 1- 2 Customer Support 1-2 2. Gateway Configuration 2-1 Internet S ervices ( HTTP) Gateway Configurati on 2-1 IPP Gat eway Config uration 2-2 Simple Network Manag ement Pr otocol (SNMP) Configurati on 2-3 Configur ation va riables 2-4 Printe r a[...]

TABLE OF CONTENTS ii SYSTEM GUID E Securit y Setup 4-4 DocuSP 3. 7 security cha nges 4-4 Using the High secur ity setti ng 4-5 User and File-lev el chan ges 4-7 User level 4-7 Sola ri s f il e p er m is s io n s se cu red 4-8 Network a nd nam e service c hanges 4-8 Disabli ng secu re name se rvice da tabase s 4-8 Mult icast rout ing disa bled 4-8 O[...]

TAB LE O F CO NT ENT S SYSTEM GUID E iii Qui ck refe rence 4-19 5. Printing 5-1 First In/Fi rst Out (FIFO) P rinting 5-1 Control ler setting s for li mited FIF O schedul ing/prin ting 5-1 Enable/ Disable F IFO Job Schedul ing 5-2 ASCII and PCL Pri nting Util ity 5-4 Impact o n DocuSP pr inters 5-4 setpclc ontrol Ut ility 5-4 Set lp/l prcopyco unt u[...]

TABLE OF CONTENTS iv SYSTEM GUID E Non Resi dent Font s 7-6 Font subs titution 7-7 8. Accounting and Billi ng 8-1 Accounti ng 8-1 Auto e xporting ac countin g log 8-1 Accoun ting expo rted values 8-1 Accoun ting file fields 8-2 Billing 8- 9 Billab le Ev ents 8-9 Billin g Meters 8-10 9. Troubleshooting 9-1 Callin g for servic e 9-1 Declared fau lts [...]

TAB LE O F CO NT ENT S SYSTEM GUID E v Restart DocuS P software without reb ooting 9-11 Producti vity and performanc e problems 9-11 Prob le ms wh en savi ng a jo b 9-11 Printing s ystem logs 9-12 all_jo bs_log 9- 12 system_l og 9-12 status_ log 9-12 ep_exc eption_lo g and ep_pr imary_l og 9-13 Printing the sys tem log s 9-13 Printing the acco unti[...]

TABLE OF CONTENTS vi SYSTEM GUID E Varia ble data 10- 4 Image Q uality 10- 5 Job Pr inting Hi nts 10-6 Skipp ed Pitches 10-6 PCI Channel Interface P WB Trace Ca pture Proc edure 10-7 Perfor m a Trace 10-7 Export the trace fi le to flop py 10-8[...]

TAB LE O F CO NT ENT S SYSTEM GUID E vii[...]

TABLE OF CONTENTS viii SYSTEM GUIDE[...]

Common Con troller 1-1 1. Introduct ion The System Gu ide provides the information needed to perform system admin istration t asks for configuring a nd maintainin g the Xerox Document Se rvices Platform (DocuSP) fo r printing systems. About this gui de This gu ide is inte nded f or Networ k and Sy s tem Adm i nis trator s respon sible f or setting [...]

Introduc tion System Gui de 1-2 Common Controller • Hint s and Tip s Conventions This gui de inclu des th e followi ng convent ions • A ngle br ackets - V a riable inform ation that is di splayed on your sc reen is en clos ed within angle b racke ts; f or exam ple, “Una ble to copy <file name>.” • S qua r e bra cket s - Names of opt[...]

Common Con troller 2-1 2. Gateway Configuration Settin g up the HTTP an d S NMP gatew ays cannot be accompl ished t hrough the graphi cal use r interfa ce and must be set using the gwConfig utili ty through a UNIX T er min al window . The IPP g ateway is co nfigured using the DocuSP i nterface. Internet Se rvices (HTTP) Gatew ay Configuration Perfo[...]

Gatewa y Conf igu ratio n System Guid e 2-2 Common Controller 8. Whe n complete, cl ose the T erminal w indow and select System, Re start on the Docu SP user interfac e. IPP Gateway Configurati on Perform the fo llowing to conf igure the IPP Gateway . 1. On the DocuSP Control ler , open a new ter minal wi ndow and login as ro ot 2. T ype csh an d p[...]

System Gu id e Gateway Conf igu ra tio n Common Con troller 2-3 10. When a sked to acce pt the value s and upd ate the config uration, ente r y for yes. The config uration u tility exit s. Simple Network Managem ent Pr otocol (SNMP) Config uration T o conf ig ure the SNMP co nfigur at ion, f ol low th e instruc t ions fo r config uring the HTTP Gat[...]

Gatewa y Conf igu ratio n System Guid e 2-4 Common Controller Configuration variables Of the man y parameters th at are availab le for SNMP config uration, onl y the one s of common interest to X erox customer s are show n in th e followi ng ta ble: Enter the follo wing Command Lin e variables: -l: -w: An exa m p le of S NMP gat eway co nfigur atio[...]

System Gu id e Gateway Conf igu ra tio n Common Con troller 2-5 Printer and job messages SNMP can broadca st messages ab out the p rinter a nd the job s on the system. Printer message s may announce tha t the printer is idle , printing, or out of p aper . Jo b messages an nounce th at jobs a re pend ing, proce ssing, or complete d. Other job re lat[...]

Gatewa y Conf igu ratio n System Guid e 2-6 Common Controller • 42jobmtc - XEROX-SIMP LE -JOB -MGMT -TC • 4 3jobma n - XEROX -S I M PLE -JO B-MG MT - MIB • 50commtc - XEROX-COMMS-ENGINE- TC • 51comms - XEROX-COMMS-ENGINE-MIB • 5 2con ftc - XEROX -COMMS-CONFIG-TC • 5 3con fig - XEROX -C OMMS-CONFIG-MIB • 58svctc - XEROX-SER VICE-MONIT [...]

System Gu id e Gateway Conf igu ra tio n Common Con troller 2-7 – The Marker Colorant Group – The Medi a Path Group – The Interp reters Group – The Ch annels G roup – The Co nsole G roup – The Aler ts Groups • X erox Gene ral MIB file (use s only the 06gentc and 07ge n files) – The xcmGen B ase Group – The xcmGe n T rap Client Gro[...]

Gatewa y Conf igu ratio n System Guid e 2-8 Common Controller[...]

Common Con troller 3-1 3. Backup and Restore Soft ware co nfigur ation inf ormatio n and cus tomer specifi c files should be backed up to a safe location, either to tape or to a remot e server on a regu lar ba sis. It is valuabl e to back up a system to a re mote locatio n when upgrad es of hardware are performe d. Soft w are conf igurat ion inf or[...]

Backup and Restor e System Guide 3-2 Common Controller • A ny soft font s that have been loa ded on the system • C ontent s of the ho sts an d host s.equiv file s • The allow able u sers • A ny customer– specif ic pa sswords NOTE: In the even t of a softw are upgrad e or i nstall by Xerox, Xerox is n ot r e spon si ble f or th e r est ora[...]

System Guide Bac kup and Re store Common Con troller 3-3 Xerox Backup and Res tore (XBR) Utility for a DP100/1 15/135/ 180 EPS System Backin g up a Syst em T o backup a system, use a DocuPrint EPS controller with a QIC tape driv e, at least 3 tapes (m aybe up t o 6 QIC tapes ) , and th e XBR fl oppy . NOTE: Th e most common reason for ba ckup proc [...]

Backup and Restor e System Guide 3-4 Common Controller 12. After the backup is complete, rest a rt the system by typing reboot and p ressi ng En t er . Restoring a System Before you begin to restore the system, locate the CD labe led "Solar is 8 CD (1 of 2)" fr om which to run the Operat ing Sys tem. Y ou will also need a system to restor[...]

Common Con troller 4-1 4. Security and Network Setup This sec tion pr ov ides yo u wi th info rmatio n on securit y regard ing the Do cuSP controll er and the Solaris Op erating S ystem including access, chan ging logon levels, an d enhancem ents o f the Sol aris OS. A lso included are ge neral gu ideline s to securi ty relate d proced ures t hat c[...]

Security and Networ k Setup Sys tem Guid e 4-2 Common Controller Overview of Security The purpose o f the security section is to provide informatio n on security regard ing the DocuSP contro ller and the Solaris Operat ing Syste m. This secti on explai ns the new D ocuSP "Securit y Profile" policy and ass ociated script s provided that h [...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-3 User Password changes When the DocuSP software an d system was insta lled, Xerox provi ded a defau lt root passwor d for the UNIX envi ronment. In additio n, defau lt p asswords w ere created fo r the Docu SP T r usted Use r and System Admini strator lo gin le vels. Xer ox strongly[...]

Security and Networ k Setup Sys tem Guid e 4-4 Common Controller Xerox is co nstan tly evaluati ng the secu rity of the DocuSP controller and th e Sun Sola ris operating system. Xe rox is committed t o providing the la test Solaris security p atche s provided b y Sun Microsystems in ea ch major DocuSP release. The DocuSP developm ent team wi ll als[...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-5 While th e under lyin g XDSS co ntent has no t c hange d sinc e its incept ion, it s impl ement ation p hilosophy has been reversed in the 3.7 release. Pre viously , XDSS was an op tion typically chosen at install. Now the feat ures ar e automat ically impleme nted with a scrape in[...]

Security and Networ k Setup Sys tem Guid e 4-6 Common Controller • chargen (S ends re v olving patt e rn of AS CII char acters ) • ti me (O utdat ed time service ) • n ame (Ob solete I EN-1 16 nam e servi ce) • fi nger (R emote us er inform ation serve r) • t alk (ser ve r t alk prog ra m) • co msat (biff server - mail notification dae [...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-7 • S 72autoinst all (Solaris JumpS t art autoinst all script s, not used by DocuSP co ntrollers) • S 72slpd (Se rvice Locatio n Proto col daemon ) • S 74xntpd ( Network T ime P rotocol da emon)· S8 0spc (SunSoft Print Client dae mo n) • S 90wbem ( CIM Boot Ma nager: D isabl[...]

Security and Networ k Setup Sys tem Guid e 4-8 Common Controller Sola r is file pe rmissions secure d The fix-modes utility (from the Solaris Security T o olkit) ad justs group and wor l d wr it e pe r missi on s. It is r un w ith th e '- s' op ti on t o secure file pe rmissions for Solaris files th at were created at inst all time only .[...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-9 Network p arameters s ecured Sun's nddcon fig security to ol is ru n. For ad ditional i nformation , view Sun 's document, S olaris Op erating E nvironment Network Settings for Se curity , at http://www .sun.com/solution s/blueprint s/ 1200/n etwork-up dt1.p df. Executabl[...]

Security and Networ k Setup Sys tem Guid e 4-10 Common Controller XDSS script component s For a grea ter degree of flexibility , indi vidual scrip ts in the /opt / XRXnp s/b in d ire ctory ma y be run as r oot u ser . Script synt ax is ./ scriptname (i.e ./configure-xd ss) The configure-xdss script The config ure-xdss script encomp asses the e ntir[...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-11 Remote shell inte rnet servi ce If you ar e using th e legacy Xerox pri nt command line clie nt (t he software is not distri buted with this re lease), you will n eed to use the remo te shell internet se rvice to transfer files to the Docu SP controlle r . However , if you ar e no[...]

Security and Networ k Setup Sys tem Guid e 4-12 Common Controller • root: has s uper user access to the workst ation. The i nitial passwo rd for this a ccount is set d uring installat ion of the operating system and should be obt ained from th e Xerox servic e person nel. • xrxusr: the Xe rox user na me is the accou nt from which the Xerox soft[...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-13 • An enab led p assword. • The same use r identificati o n (uid ) as used for the clientworkstation account. • The same gro up identificatio n (gid ) as us ed for t he clie nt workstatio n account. Other security tip s Configure for xrxusr The Doc uSP control ler ca n be c o[...]

Security and Networ k Setup Sys tem Guid e 4-14 Common Controller Document and backup Always do cument and backup al l f iles that you modify in case some u nforese en prob lem occu rs. Exa mple: #cp /etc/inet/ inet d.conf /etc/ine t/ inet d.conf.orig <R ETURN> If, for whateve r reason , the DocuS P contr olle r will not boot up aft er your m[...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-15 # # # Configuration file for inetd(1M). # # To re-configure the running inetd process,edit this file, then # send the inetd process a SIGHUP. # # Syntax for socket-based Internet services: # <service_name> <socket_type> <proto> <flags><user> <serve[...]

Security and Networ k Setup Sys tem Guid e 4-16 Common Controller # Tftp service is provided primarily forbooting. Most sites run this # only on machines acting as "boot servers." # #tftp dgram udp wait root /usr/sbin/ in.tftpdin.tftpd -s /tftpboot # # Finger, systat and netstat give out userinformation which may be # valuable to potentia[...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-17 or"stream" or "dgram". # For "stream" and "dgram" assume that theendpoint is a socket descriptor. # <proto> can be either a nettype or a netid ora "*". The value is # first treated as a nettype. If it is not a valid nettype t[...]

Security and Networ k Setup Sys tem Guid e 4-18 Common Controller ###walld/1 tli rpc/datagram_vwaitroot /usr/lib/ netsvc/rwall/rpc.rwalldrpc.rwalld # # Rstatd is used by programs such as perfmeter. # ###rstatd/2-4tli rpc/datagram_v wait root /usr/ lib/netsvc/rstat/rpc.rstatd rpc.rstatd # # The rexd server provides only minimalauthentication and is [...]

System Gu id e Secur i ty and Network Setu p Common Con troller 4-19 dt/bin/dtspcd /usr/dt/bin/dtspcd xaudio stream tcp wait root /usr/openwin/bin/Xaserver Xaserver -noauth -inetd 100068/2-5 dgram rpc/ udp wait root /usr/dt/bin/ rpc.cmsd rpc.cmsd ###100083/1 tli rpc/tcp wait root /usr/dt/bin/ rpc.ttdbserverd /usr/dt/bin/ rpc.ttdbserverd536870916/1 [...]

Security and Networ k Setup Sys tem Guid e 4-20 Common Controller Disa ble an onymo us LP? Exe cu te con figur e-xd ss. Or , as root user for eac h queue and trusted host typ e: lpadmin -p queuename -u allow:hos tname!al l (hostna me den otes name of host as found in /e tc/hosts table. Use 'all' t o denote al l users, or a specific userna[...]

Common Con troller 5-1 5. Printing The follow ing inform ation will help yo u understand how to en able and print using FIFO pri nting. The various pr intin g utilities that are ava ilable are al so outlin ed in th is sectio n as wel l as usin g TIFF orie ntati on, MICR , and VIPP . First In/First Out (FIF O) Printing When jo bs are pr inted i n th[...]

Printi ng Syste m Guide 5-2 Common Controller • If FIFO is desired d ynamically , all jobs must be sub mitted from a sin gle client to a si ngle queue w ith a release st atus set to [Y es]. All ot her que ues must have the r elea s e s t atus set to No. • If the queu e that is set to use FIFO is not currently re leasing jobs to the printer , th[...]

System Guide Printin g Common Con troller 5-3 ’Y ou will need to Rest art the DocuSP Software for changes to t ake ef fect’ •I f n for no is entered, the followin g wi ll appear: ‘No Change Made’ • If FIFO Job S cheduli ng has pre viously been ena bled, t he following will appea r: ‘Currently FIFO Job Scheduling is on’ ’Do you wis[...]

Printi ng Syste m Guide 5-4 Common Controller ASCII and PCL Printing Utility ASCII p rinting within var ious env ironment s res ults in outp ut that is not always for matted as desired. Unfort unately , there is no "sta ndard" method for printing AS CII files. ASCII is a character set and is not a Page De scription Languag e. Theref ore, [...]

System Guide Printin g Common Con troller 5-5 Y ou may set the site de fault for the PCL decomposer line termin ation. Settin g these o ptions allo ws both n ative PCL files and ASC II streams forced th rough t he PCL d ecomposer to be conditioned with variou s combinatio ns of carriage re turns (CR), line fee d s (LF), a nd form feeds (FF). Ma inf[...]

Printi ng Syste m Guide 5-6 Common Controller Socket Gatew ay Configuration Utilit y: setVPSoption On the D ocuSP gui , gatewa ys can be confi gured usi ng the Setup pull do wn menu. Selecting [Gateways] from t he Setup menu ope ns a window with the various gatew ay ta bs availa ble. The fol lowing desc ribes how to conf ig ure the gateway s withou[...]

System Guide Printin g Common Con troller 5-7 TIFF f iles This section d iscusses the TIFF t ags sup ported by the DocuSP software and the g uidelines for prin ting TIFF files t o achiev e the optimum pe rfo rmance. TIFF orient ation The DocuS P Save Feat ure stor es TIFF image s in differen t orient ation s on th e DocuT ech/DocuPr int 75/90 and t[...]

Printi ng Syste m Guide 5-8 Common Controller • Use a TIFF orien t a t ion ta g v al ue of 8 to elim i na te the n eed to rot ate th e imag e. • Use single strip ima ge data to eli minate additio nal imag e data manipu lations. • Use a val ue of 1 fo r Fill O rder to el iminat e addit ional ima ge data manipul ations. Supported TIFF t a gs Be[...]

System Guide Printin g Common Con troller 5-9 – Def ault = none – Doc uS P suppor ts single an d multip le strip ima g es. NOTE: S trips and tiles cann ot be i ntermixed within the same TIFF file. Strip Byte Count s and S trip Offset s – Defau lt = none; value s must be supplied if the i mage dat a is orga nized into stri ps. – Doc uS P sup[...]

Printi ng Syste m Guide 5-10 Common Controller Using VI PP T o spe cify a job as a VIPP j ob, a st art stri ng is req uired. The requir ed sta rt string can be au tomaticall y added u sing D ocuSP funct ional ity . Thi s can b e c omplet e d using the Comm and Line Client , Queue M anager , and Jo b Prope rties. T o imp lement th e VIPP S tart feat[...]

System Guide Printin g Common Con troller 5-11 Printing hin t s If you c ompres s the re s olution of an em bedde d bitmap objec t at the appli cation level , you can produce sma ller pdf files. This will allow yo ur job to tr ansfer across th e net faster , would r equire less DocuSP spo ol/disk space, and may proce ss faster .[...]

Printi ng Syste m Guide 5-12 Common Controller[...]

Common Con troller 6-1 6. Finishing The fol lowing secti on cont ains in format ion about how to use subset fi nishing and mixed sta cking on a p rinting job. The fin ishing info rmation below does not apply to Continuo us Feed (CF) systems . For CF systems, the fin ishing configura tion is define d at the CF (ST AMP A) Co ntroller . CF imposition [...]

Finishi ng System Gui de 6-2 Common Controller Creating jobs t o use subset finishing It is i mport ant that jo bs inten ded to be pr inted using subset finishi ng be en abled wi th the fo llowing: • Po stScr ipt co de (using the “se tpagede v ice” op erato r) • V ariable Dat a Intell ig en t Post Scr ipt Pr i ntW are (VIPP) vers io n 2.0 o[...]

System Guide Finishi ng Common Con troller 6-3 • The DT/DP 75/90 al lows subse t off sets to the top t ray . Howeve r , the 61x x is not mech anically capable of jogging to the top tray . PCL Offset/Sep arator/Subset Finishing command The us e of the P CL sep arator command, < ESC>&l1 T , in combi nat i on wi th DocuSP qu eue defaul t s[...]

Finishi ng System Gui de 6-4 Common Controller • All f inishing limit atio ns an d restricti ons at t he pri nter w ill app ly to a sub set segmen t. PCL Paper Source Command Use the P CL Pa per So urce com mand <e sc & 1 # H> to p rogr am a PCL print job t o us e a sp ecific p aper . The PCL de compo ser on the Docu SP Cont roller re a[...]

System Guide Finishi ng Common Con troller 6-5 Additional fi nishing informatio n The Docu SP is unab le to du al st aple 3 -hole punche d stock. If dual stap le is se le cted whe n using pr e-dri lled paper , improp er registration will occur . Select to single staple the job, or print on non-dr ille d stock and manuall y punch the hol es afte r f[...]

Finishi ng System Gui de 6-6 Common Controller[...]

Common Con troller 7-1 7. Font s The fol lowing in formatio n explain s how to use and choo se font s for a jo b. It also cov ers variou s resident and non-r esident fo nts and t heir availabil ity . How to choose font s Although document source f i les can spe cify almost any image on a printe d pa ge, image s that cont ain l etters, num bers, pun[...]

Fonts System Gui de 7-2 Common Controller Downloaded font Wh en a font is downl oaded wi th a doc ument , all the fon t requirement s are embed ded in the actual sou rce file. If this font is not available a t the Do cuSP controll er , the downlo aded inform ati on is u sed to process and pr in t th e do cum en t. Alth ough it is useful, it a lso c[...]

System Guide Fonts Common Con troller 7-3 Ameri cana Ameri cana, Ex tra Bold AvantGarde Book, B ook Ob lique, Dem i, Demi Obli que AdobeS ans MM AdobeS erif MM Albertus Italic, Light, MT Antique Olive Bold, Co mpact, Italic, Roman Apple Ch ancery Arial BoldI tali cMT , BoldM T , Ital icMT , MT Blackoak - -- Bodoni Bold, B oldItalic, I talic, Poster[...]

Fonts System Gui de 7-4 Common Controller Helvet ica Helve tica Bla ck, Black Ob liqu e, Bold, Bo ld Obliq ue, Oblique , Light, Li ght Oblique , Condens ed, Condens ed Bold, Condensed Bold Obl ique, Cond ensed Ob lique, Narr ow , Narrow Bold, Narr ow Bold Obliq ue, Narrow Oblique Hoefle rT ext Blac k, Blac kIt alic, Ital ic, Or namen ts, Regul ar H[...]

System Guide Fonts Common Con troller 7-5 PCL resident font s There a re three types of PCL 5e re sident f onts th at are perm an ently loaded at the DocuS P cont roller : • Scalabl e Intellifont typefaces • LaserJet IV bitmap typefaces • T ypefaces tha t match t he T rue T ype font s as show n in T able 7–3. NOTE: These ar e the sa me i nt[...]

Fonts System Gui de 7-6 Common Controller Non Resident Font s There ma y be many fonts available i n your ap plication that are not res i dent at the Docu SP co nt roller . There a re two op tions for usin g non-re sident font s to create a d ocument: • Downloaded font s Garam ond Antiqua , Halbfett, K ursiv , Kursiv Halb fett Helveti ca Bold, NR[...]

System Guide Fonts Common Con troller 7-7 If you exp ect to cre ate a doc ument usi ng font s that are availa ble on your workstation bu t not ava ilable at th e DocuSP controll er , your appl ication m ay automat ically downloa d the font w hen the jo b is sent to the pri nter . Font s downloade d in this m anner ar e considered "tempora ry&q[...]

Fonts System Gui de 7-8 Common Controller PCL 5e font s Anot her type of substit ution occurs for PCL f onts. If a requ ested PCL fo nt is not availabl e, the D ocuSP cont roller wi ll determi ne which a vailabl e font be st matc hes the request ed one and perform the substitution . Any PCL stre am that does n ot have any font s specifie d in the f[...]

Common Con troller 8-1 8. Accounti ng and Billi ng The fol lowing sectio ns explai n the vari ous accounti ng log versions tha t are ava ilable. It also lists the billing meters fo r each regi on and a n explan ation of each me ter . Accounting Auto exporting accounting log The Accountin g fun c tion will automati c all y export and pu rge the acco[...]

Accoun ting and B illing System Guide 8-2 Common Controller • V ersion 3: This version will export all entries that are new and ol d and ze ro and n on-zero va lues. Ad ditional ly , entrie s will be exported that are not viewable on the GUI. These entries are: C hannel Idle T ime, Initial JDL, Initial JDE, DJDE Records R ead, an d Lines Pr inted[...]

System Guide Acco unting and Billin g Common Con troller 8-3 This is normally caused by the loss of marker da ta i n the Accounti ng struct ure. For example, Copie s Printed, T ot al Color Pa ges Pri nted, et c. • Descriptive dat a was lost. Quantitie s shown are co rrect. This is normal l y cause d by the loss of job- r elat ed dat a in the Acco[...]

Accoun ting and B illing System Guide 8-4 Common Controller • Held by user • Held by operator • Save complet ed • Save completed with war nings • Save com pleted w ith erro rs Interrupt St atus This field w ill have the following values: • No Interruption • Inte rrupted • Inte rrupt • Interru pt Interrupted Print Server Name This [...]

System Guide Acco unting and Billin g Common Con troller 8-5 • Inte rpress •L C D S • PostScript •P o s t S c r i p t 2 • PostScript Qu ery •T I F F •P D F •I P D S •H T M L • DocuJob • Inte rnal •N a t i v e Star t R IP Tim e Date and time Raster In pu t Processing star ted. St op RIP Ti me Date and time RIP complete d. Ela[...]

Accoun ting and B illing System Guide 8-6 Common Controller Number Pages RIPped N umber of processed p ages. To t a l P a g e s T rapped Number of p ages trappe d. T otal Anti Alia sed Pages Proc essed T ota l numb er of An ti Aliased p age s processed . Print St art Date Date and time job prin ting star te d. Print Completion Date Date and time jo[...]

System Guide Acco unting and Billin g Common Con troller 8-7 Pages to T ray T ota l p ages deli vered to tray for a j ob. Numb er 1- Sided Shee t s Pr inted Numb er of sing le side d sheet s prin ted. Numb er 2- Sided Shee t s Pr inted Numb er of do uble side d sheet s pr inted. Lines Printed Number of lines pr inted for a job. Pages Sp aced Number[...]

Accoun ting and B illing System Guide 8-8 Common Controller Medium X, Size Page size for medium (number X =1...10). Field will be size of the p aper stock (e.g., 8. 5 x 1 1.0 in., 8.5 x 14.0 in.,. ..) Medium X, Color Color of medium (nu mber X=1,2, ...). Field can be o ne of the following : •W h i t e • Clear •P i n k •R e d • Y ello w ?[...]

System Guide Acco unting and Billin g Common Con troller 8-9 Billin g Billable Ev ent s NOTE: For Continu ous Feed (CF) printing systems, the DocuSP billing meters are not maint ained. For CF systems, billing m eters are m aint ained wi thin the prin t engine. Fo r addition al in format ion, cont act a Xer ox Service Re present ative. Xerox bi lla [...]

Accoun ting and B illing System Guide 8-10 Common Controller Billing Meters T able 8-1. Market Region Billing Meters fo r Region Region 1 (USCO) Meter A: T otal im pressi ons to an outp ut destinat ion incl uding Ad ministr ation Pages. Meter B: T o tal impressi ons for e ach image of the job up to and incl uding the last sh eet of th e 10th set. D[...]

Common Con troller 9-1 9. T rou blesho otin g This section co vers the various f aults th at you may e ncounter . Declar ed faul ts are tho s e that dis play a me ssage t o indi c ate a prob le m. Undec lared f aults are problem s that y ou may enco unter t hat do not di s play a messa ge or vis u al on the GUI . Calling for ser vice Before cal lin[...]

Troubles hooting System Guide 9-2 Common Controller Printer fault An indicato r will appear o n the DocuS P GUI when a printer fau lt occurs and the Printer Faults window will disp lay . The Printer Faults window will display al l existing pr inter faults. Select a fau lt to open the Fault C learance window an d proce ed to clear the fault by fo ll[...]

System Guide Troubles hooting Common Con troller 9-3 • Inoperable system: The inoperable system h as experienced an unr ecoverable so ftware er ror due t o a job or opera tor actio n. • Job flow: J obs sen t from t he client are not recei ved at a prin ter queue. • Job integrity: The output from t he printer is no t as expected, such as missi[...]

Troubles hooting System Guide 9-4 Common Controller If the Ma cinto sh clien t cannot view an y print e r queue s from t he Chooser , perform the follo wing: 1. V erify that th e AppleT alk network i s up and that the re is at least on e route r on the networ k. 2. If there is no r outer on the Appl eT alk network, jobs canno t be submi tted throug[...]

System Guide Troubles hooting Common Con troller 9-5 – en_US for U.S. English – in_UK for U.K. English – fr for French – es for Span ish – de for Germ an – it for It alian – ja for Jap anese Print Quality problems An im age quali ty prob lem exist s if a job ha s been sub mitted successfully , but does not pr int correctly . NOTE: If [...]

Troubles hooting System Guide 9-6 Common Controller 2. If the font is not be ing do wnloaded with t he job, determi ne if the fo nt is loaded on the se rver by vi e wing th e Fo nts module of the Do cuSP . 3. If jagged cha racters are seen , determ ine if t here is a scalab le option availabl e for that font and whet her the user sele cted that opt[...]

System Guide Troubles hooting Common Con troller 9-7 • If the /var/ spool/XRXnp s/outQ partition is full, go to t he DocuSP GUI. O pen [Pre ferences ] and the n [Job Policy]. Set the sy stem to small parti tions o r large par titions to avoid saturating the outQ. • If the /opt partition is full, delete unnece ssary files and compr ess and move [...]

Troubles hooting System Guide 9-8 Common Controller Job Integrity problems If the j ob does not print as expected (missing p ages, mi ssing data, inco rrect page o rientatio n, incor r ec tly or d ered sets, jo b attri bute inconsi stencie s), perf orm the follo wing: 1. Che ck the job p ropertie s to ensur e proper programm ing. 2. Che ck for an y[...]

System Guide Troubles hooting Common Con troller 9-9 • Is the qu eue faulte d, or is i t accepting jobs? • Did this file or a simila r file print on a previou sly installed version of th e system software? • Will the job print o n any oth er PostScri pt printe rs? • Does the Po stScr ipt file distill properly using Acr obat Distiller? TIFF [...]

Troubles hooting System Guide 9-10 Common Controller • Wit h the prin ter ’s erro r page s turne d on, does the pr int er produc e a Post Script error page? • Ha s the file been red i s tilled again usin g a newe r Po stScr ipt? • Are a l l of the docu ment font s download ed and i ncluded wi thin the jo b? • What was used to crea te the [...]

System Guide Troubles hooting Common Con troller 9-11 Rest art DocuSP software without rebooting If [Ex it] is acc identally selected from the Xe rox sof tware, perform the following to star t the software withou t rebooting the controlle r: Open a termina l win dow and enter the following: .openwin-init Productivity and pe rformance problems If a [...]

Troubles hooting System Guide 9-12 Common Controller 1. E nsure that the ban ner and error p ages are enabl ed, 2. S ubm i t the jo b for print in g. 3. Check t he error page for th e wo rds “OFFEN DING COMMAND”. The words af ter thi s will instruct what to do to fix the file. Printing system logs System logs g ather information to recover vari[...]

System Guide Troubles hooting Common Con troller 9-13 The attribut e information found in this file is as follows (th e sequence and attr ibu tes di spl a yed vary with the job): Logging Module /t# Sender Name /t# Data Size / t# Document Name /t# Document Format /t# Job ID /t# Virtual Printer Name /t# Message /t# Time / t# Network Protocol /t# Assi[...]

Troubles hooting System Guide 9-14 Common Controller Printing the accounting log Print th e accounting log to gather information and recover from vari ous acco unti ng probl ems. Ei ther the enti re Acco unting log or a por tion of the log may b e printed. This can be co mpleted on the DocuSP GUI in the Administration se ction. Rebooting and restar[...]

System Guide Troubles hooting Common Con troller 9-15 If ther e are problem s star ting the so ftware, ch eck the co nsole window for m essa ges. Loading XJDC/Un ix The Xerox Job Description Comp ile r is loaded by enterin g the following on the command line: /opt/XRXnp s/bin/XJDC [-option[,option...]] <filename> .. The filename is th e name [...]

Troubles hooting System Guide 9-16 Common Controller Configuring XJDC/Un ix The confi guration fi le, CONFIG .TXT found i n the dir ectory /opt/ XRXnp s/bin/, cont ains de fault p arameters for the invo cation of XJDC. The text file can b e edited using any simple text e ditor . The firs t line o f the config uration fi le must n ot be ed ited; it [...]

System Guide Troubles hooting Common Con troller 9-17 • JSL source files can b e edited u sing the text edit command o r UNIX vi command. The textedit utility is available with th e sun operating system. T o invoke the editor , bring up a T erminal window a nd type te xtedit . For exa mple, open a terminal shell and on the comman d line, t ype: t[...]

Troubles hooting System Guide 9-18 Common Controller Properly ejecting a di skette from the Di skette driv e on a DocuSP workst ation Severa l prob lems can arise if you use the eje ct button on the floppy disk without first sele cting Eject in the softw are. T o prop erly an d safely eject a f loppy diske tte (or ot her mountabl e, remova ble me d[...]

Common Con troller 10-1 10. Hint s and T ip s Gen eral Disabling the Solaris 8 S creen Saver T o disa ble the Solaris 8 Screen Saver: 1. Op en a T erminal wi ndow . 2. T ype the fo llow ing p ath: cd /usr/openwin/bin . 3. T ype d tpower . 4. Select Y es from the S cheme Confirma tion window tha t opens. Th e Power Saver screen is displayed. 5. From[...]

Hints and Tips System Gu ide 10-2 Common Controller Color Systems General Comment s The time requir ed to pro cess a job can depe nd on vari ous influen c es. The time required to pr oce ss a job is made up of 4 compon ents : • T ime fo r a clien t workst ation t o gener ate the Page Descriptio n Languag e (PDL, i.e. PostScript, HP-PCL, TIFF , et[...]

System Guide Hints and Tips Common Con troller 10-3 Time requi red to print PDL This co mp onent is influen ced b y t h e medi a b eing us ed and th e paper path th rough the printe r . W hether t he prin ting is fac e up or down, simplex o r duplex, all on e size or a mix of s izes to be drawn f rom diffe rent tr ays al l make a d ifferenc e. In a[...]

Hints and Tips System Gu ide 10-4 Common Controller Job submission order Job subm ission or der can impac t perfor mance. I t is sugge sted that a j ob with many page s to be R IPped an d a large number of copies sho uld be submitted at the end of the day if possible . With the printer paused, the job can then RIP o ver night. The job will then st [...]

System Guide Hints and Tips Common Con troller 10-5 For cases where the backgr ound/unde rlay of the vari able dat a job is com posed of 2 or 3 re lativ ely static ob jects, it is sugges ted to have the ap plicatio n crea te each static comb inatio n of ob jects as a dif ferent underlay . This will be mo re eff icient than having the DocuSP perfor [...]

Hints and Tips System Gu ide 10-6 Common Controller The DC 2 045/2060 /6060 pr int engi ne will a lso perform IQ adjust ment s if a dif fic ult job is bein g proce ssed and RI P falls behind t he print out put. If this o ccurs, the print eng ine will cycle down for a few secon ds while the RIP catches up and the n it will perfo rm an IQ adjust ment[...]

System Guide Hints and Tips Common Con troller 10-7 2. Th e user coul d pa use the pr inter ( the green button on the DocuSP GUI) until a lar ge number of p ages in the job ha ve been RIPp ed. If th e user then resumes the p rinter at th e right time (some time b efore the whole job is RI Pped), the print engine will print all of the queued pages a[...]

Hints and Tips System Gu ide 10-8 Common Controller 10. If the file size is greater than 1.44 MB, type compr ess FileName.txt and press <Enter>. If the file size is less than 1.44 MB, g o to “Export the trace file to flo ppy". Export the trace file to floppy T o exp ort the trace fi le to a floppy , perf orm the follo wing: 1. Inser t [...]

SYSTEM GUID E IND EX-1 Index Numerics 3.7 se curity ch anges, 4- 4 A Accoun ting expo rted values, 8 -1 Accoun ting file fields, 8-2 accounti ng log, 8- 1, 9-14 all_jobs _log, 9-12 anonymou s LP, 4-10 ASCII, 5-4 B Backup , 3-1 backup, 4-14 Billin g, 8-9 Events, 8-9 Meters, 8-10 C CDE login , 4-13 Configu ration u tility, 3 -1 configur e xrxusr , 4-[...]

IND EX IND EX- 2 SYST EM GUID E I Inop erabl e sys tem pr oblem s, 9- 6 IPP Gate way, 2-2 J Job f low pr oble ms, 9- 6 Job Integri ty pr oblems , 9 -8 Job m essages, 2-5 L login levels , 4-3 logon level , 4-2 M Macintosh p roblems, 9-3 MIB Suppo rt, 2-5 MICR, 5-1, 5-9 Mixed S tacking, 6-4 Mult icas t rou ting, 4-8 N nddconfi g security tool, 4- 9 N[...]

SYSTEM GUID E IND EX-3 INDEX syste m_log , 9- 12 T TIFF, 5-1 orientat ion, 5-7 performanc e consider ations, 5-7 support ed tags, 5- 8 TIFF probl ems, 9- 9 U User le vel, 4 -7 util ity set lp /lpr copy count , 5-5 setp clcontr ol, 5 -4 setVPS option, 5- 6 V VIPP, 5- 1, 5-10 VPS, 5- 6 W warning bann ers, 4-9 Windows problems, 9-3 X XDSS, 4-4, 4-5, 4[...]

IND EX IND EX- 4 SYST EM GUID E[...]