Avaya 1210 Bedienungsanleitung

A v a y a 1210 IP De skphone User G u id e A v ay a C ommunic ation Serv er 1000 Document S tatus: Stand ar d Document V ersion: 06.01 Part Code: NN43140-10 1 Date: October 2010[...]

© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes n o liability for any errors. A vaya re serves the right to m ake ch anges and corrections to the information in this docum ent without the obli[...]

Revision history 3 Revision histor y October 2010 S tandard 06.01. This docu ment is up-issued to support UNIS tim 5.0 and A vaya Communication Server 1000 Relea se 7.5. July 2010 S tandard 05.02. This do cument is up-issued to support CS 1000 Release 7.0. Rebranding done . June 2010 S tandard 05.01. This do cument is up-issued to support CS 1000 R[...]

Revision history 4 April 2008 S tandard 01.08. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5. April 2008 S tandard 01.07. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5. Februar y 2008 S tandard 01.06. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5 and to [...]

Revision history 5 December 2007 S tandard 01.01. This do cu ment is issued to support Communication Server 1000 Rele ase 5.5.[...]

Revision history 6[...]

Contents 7 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Regulatory and safet y information . . . . . . . . . . . . . . . . . . . 16 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . .[...]

Contents 8 Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 47 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 48 Selecting a[...]

Contents 9 Operating your Avaya 1 210 IP Deskphone . . . . . . . . . . . . 72 Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 72 Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Making a call . . . . . .[...]

Contents 10 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 102 Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . 103 Paging features . . . .[...]

Contents 11 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147[...]

Contents 12[...]

Welcome 13 W elcome Your Avaya 1210 IP Deskpho ne brings voice and data to y our desktop. Avaya 1210 IP Deskphone can directly connect to a Local Area Networ k (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your Avaya 1210 I P Deskpho ne ” on page 27 • “Installing your Av aya 1210 IP Deskphone” [...]

Welcome 14 - Services - Applications • wall-mountable • LCD display screen • high-quality speaker phon e • volume control keys to adjust the ringe r , speaker , handset, and headset volume • hearing aid compatibility • 10/100 Ethernet por ts - one Ethernet port for LAN connectio n - one Ethernet port for optional PC connection • Power[...]

Welcome 15 Figure 1: A vaya 1210 IP Deskphone[...]

Regulatory and safety information 16 Regulator y and safety information This equipment has bee n tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation. This equipment gen erates, uses, and can rad[...]

Regulatory and safety information 17 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on page 17 shows the EMC compli ance for various jurisdictions. Jurisdiction Stan da rd Description United States UL 60950-1 ITE eq uipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipm[...]

Regulatory and safety information 18 European Community EN 55022 Class B Emissions: Information technology eq uip m en t - Rad io disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmon ic current emissions (e quipment input current <= 16 A per phase) EN 61[...]

Regulatory and safety information 19 Table on page 19 shows the Safety compliance for various jurisdictions. Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Part 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68. This equipment complies with the CE Marking re quirements. Australia: AS/AC I[...]

Regulatory and safety information 20 Basking Ridge, NJ 07920 USA. Table 3 lists EMC compliance for various jurisdictions Note: This equipment has been tested and found to comply with the limits for a Class A digital devi ce, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interferen [...]

Regulatory and safety information 21 The user should not make change s or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipm ent • Reorient or reloca te the re ce ivin g an te nn a . • Increase the separation between the equip ment and receiver. • Connect the equipment into [...]

Regulatory and safety information 22 Other US/Canada : • FCC Part 68 Hearing Aid Compatibility (HAC) • IC CS-03 HAC This equipment complies with the CE Marking re quirements. Australia: AS/ACIF 004 New Zealand: PTC 220 EU Countries: This device complies with the essential requireme nts and other relevant provisions of Directive 1999/5/EC. A cop[...]

Regulatory and safety information 23 DenAn regulator y notice for Japan Connecting Power Use only Avaya-approve d Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207 A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskp hone can occur if you plug the phone into an ISDN connection. Consult [...]

Regulatory and safety information 24 Location Avaya recommends that you install your Avaya 1210 IP Deskphon e away from direct sunlight.[...]

Customer service 25 Customer ser vice Visit the Avaya Web site to access the complete range of serv ices and support that Avaya pr ovides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • “Getting technical document ation” on page 25 • “Getting product traini ng” on page 25 • “Getting help[...]

Customer service 26[...]

Using your Avaya 1210 IP Deskphone 27 Using your A vaya 1210 IP Deskphone After you fa miliarize yourse lf with the Avaya 1210 IP Deskp hone features, you can start to use the phone. This section describes how to use th e Avaya 1210 IP Deskphone . Getting star ted The following section introduces the impor tant details of the Avaya 1210 IP Deskphon[...]

Using your Avaya 1210 IP Deskphone 28 A vaya 1210 IP Deskphone display Your Avaya 1210 IP Deskphone display is divided in to two display areas: • The upper display area is for information such as caller number , caller name, feature prompt string, user- e ntered digits, d ate and time (o r call timer , if provisioned in the T elephone Options men[...]

Using your Avaya 1210 IP Deskphone 29 Context-sensitive soft keys are be low the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a soft key label, indicates the feature is activ e. Press the More key to access the next layer of context-sensitive soft keys (self[...]

Using your Avaya 1210 IP Deskphone 30 Your Mute ke y functionality is en abled or disabled by you r system administrator. Contact your system administ rator to determine if your Mute key is enabled. If your Mute key is e nabled, press the Mute key to listen to the re ceiving part y without transmitting. Press th e Mute key again to return to two-wa[...]

Using your Avaya 1210 IP Deskphone 31 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of t his key cluster is used for up, down, left, and ri ght movement s. Use the Up and Down keys to scroll up and down the menu, and the Left a nd Right keys to position the cursor. In some dialo g boxe s tha[...]

Using your Avaya 1210 IP Deskphone 32 Press the Goodbye key to terminate an active call. When a messa ge is waiting, the red Visual Alerter/Message Waiting indicator LE D at the top center of the phone flashes. The indicator also flashes to indica te an incoming call. Each alert has a unique flash cadence. Note: Y ou may also hear an audio Message [...]

Using your Avaya 1210 IP Deskphone 33 — Ring type — Call Timer — On-hoo k de fa ult path — Change Feature Key Label — Live Dialpad — Caller ID display order — Normal mode in dication • Password Admin — Station Control Password Note: The Password Admin menu is not available on all A v aya 1210 IP Deskphones. Consult your system adm[...]

Using your Avaya 1210 IP Deskphone 34 License Notification Notify your system administrator if your phone displays a message in a pop-up window about the lice nsing feature or evaluation period . License notification provides details to he lp diagnose why the features are disabled on the phon e. You can press the Stop key or lift the handset to clo[...]

Using your Avaya 1210 IP Deskphone 35 Note: Use table “Flexible Feature Co des” on p age 1 16 to record the FFCs that your sys te m ad m inist ra to r ass i gn s to your pho n e. Audio and text message broadcast The Avaya 1210 IP Deskphone can display special messages in the display area of your teleph one, and can play special audio messages t[...]

Installing your Avaya 1210 IP Deskphone 36 Installing your A vaya 1210 IP Deskphone This section details the steps and precautionary measures to perform during IP Deskphone inst allation. The standard Avaya 1 210 IP Deskphone p ackage in cludes the following accessories: • foot st and • handset • handset cord • 2.1 m (7 ft ) CA T5 Ethernet [...]

Installing your Avaya 1210 I P Deskphone 37 Figure 3: Connections on the A vaya 1210 IP Deskphone Perform the following steps to connect the components of the pho ne an d to install the phone. • “Atta ching the foot st and (optional)” on p a ge 38 • “Connecting the hand set” on p age 38 • “Connecting the head set (optional)” on p [...]

Installing your Avaya 1210 IP Deskphone 38 Attaching the foot stand (optional) Attach the foot stand in the appr op riate slots depending on the desir ed angle for your IP Deskphon e. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25 -degree angle . If you insert the foot stand into the lower slots, your IP Deskphone[...]

Installing your Avaya 1210 I P Deskphone 39 1. Plug the headset cord into the hea dset jack on the back of the IP Deskphone marked with the ) symbol. Figure 3 on pa g e 37 shows the connections on the back of the IP Deskphone. 2. Thread the cord through the chan nel in the side of the foot stand. 3. Set up th e headset accor ding to the head set in[...]

Installing your Avaya 1210 IP Deskphone 40 Connecting the LAN Ethernet cable Note: Y our Avaya 1210 IP Deskphone support s both AC power and PoE options, including IEEE 802.3 st andard power . T o use local AC power , you can order sep arately the optional AC adapter . T o use PoE, where power is delivered over the CA T5 cable, the LAN must support[...]

Installing your Avaya 1210 I P Deskphone 41 W all-mounting the IP Deskphone (optional) You can install your IP Deskphon e on a wall. Wall-mount the IP Deskphone using the two keyholes on the b ack of the IP Deskphone. You do not need the foot stand for wall-mounte d applications. 1. Remove the foot stand. 2. Ensure all cables are properly rout ed a[...]

Basic features 42 Basic features This section explai n s how you ca n custo m ize th e fe atu r es on you r Avaya 1210 IP Deskphone to meet your requirements . Your Avaya 1210 IP Deskphone has both server-based telephone features and local (teleph one-based) tools. Server-b ased telephone features are a ccessed through the Telephone Options men u i[...]

Basic features 43 • “Selecting a local dialp ad tone” on p age 48 • “Viewing IP Deskphone information” on page 49 • “Performing dia gnostics” on page 50 • “Selecting a ring type” on p age 51 • “Enabling or disabling Call Timer” on p a ge 52 • “Enabling OnHook Default Path” on p age 53 • “Configuring Live Dial[...]

Basic features 44 Adjusting volume Use the following procedure to adjust the volume. 5. Press the Enter key. The display provides information require d to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. 1. Press the Services ke y,[...]

Basic features 45 Adjusting the display screen contrast You can adjust the contr ast using the Local Tools menu. Avaya recommen ds that you use the Telephone Options menu. Use the following procedure to adjust the display screen contrast. or 4. Press th e Up or Down soft keys to increa se or decr ease th e volume. or Press the Up/Down keys. 5. Pres[...]

Basic features 46 Selecting a language Information that appears on the display is available in multiple languages. This language setting co ntrols t he language only fo r phone features. If the Lang uage setting is pa ssword-protec ted, you must enter a password (SCPW) to change the langu ag e. If you enter an incorrect password, an error message i[...]

Basic features 47 Selecting date and time forma t Several date and time forma ts are available. Formats are base d on the 12-hour and 24- hour clocks. Use the following procedure to select a date and time format. 3. Press the Select soft key to save the desired language an d re turn to the Telephone Opti ons menu. or Press the Cancel soft key to ca[...]

Basic features 48 Accessing display diagnostics The Display diagnostics command tests the IP Deskpho ne display screen and indicator lights. Use the following procedure to use Display diagnostics. Selecting a local dialpad tone When you press a key, the respon se can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone , or no sound. This is[...]

Basic features 49 V iewing IP Deskphone information The Local Set Info option displays the followin g phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskpho ne information: 2. Press th e Up/Down keys to scroll up or down, and[...]

Basic features 50 Per forming diagnostics The Diagnostics item displays the following phone- specific information: • Diag T ools (Ping, do Route T races) • EtherS tats (S peed, Auto Ne g, CRC Errors , Collision) • IP S tats (Packet Info) • RUDP S tats (Me ssage receive or transmit) •Q o S S t a t s • DHCP Info • Push Agent configu rat[...]

Basic features 51 Selecting a ring type Use the Ring type option to configu re the IP Deskphone ring tone. Use the following procedure to select a rin g type: 1. Press the Services ke y, select Telephone Opti ons , and then select Ring type. 2. Press the Up/Down keys to scroll up or down, and then select one of the ring types. 3. Press the Play sof[...]

Basic features 52 Enabling or disabling Call Timer The call timer me as ures the call duration . Use the following procedure to ena ble or disable Call Timer. 1. Press the Services key, select Telephone Options , and then select Call Timer. 2. Press the Up/Dow n keys to enable or disable the Call Timer. 3. Press the Select soft key to save the conf[...]

Basic features 53 Enabling OnHook Default Path Use OnHook De fault Path option to choose eith er the Headset or the Handsfree to operate your IP Deskphone. Use the following procedure to enab le OnHook Default Path. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n t[...]

Basic features 54 Use the following procedure to config ur e Live Dialpad. Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, na m e (d ef au lt) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press th e Services key, select Telephone Options and then select Caller ID[...]

Basic features 55 3. Press th e Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press th e Services key,[...]

Advanced features 56 Advanced features You can customize featur es on y our Avaya 1210 IP Deskphone to meet your requirements. T his section describes how to customize the advanced features. You and the system administrator ca n customize the following advanced features : • Password Admin Use the Password Admin menu to assign or mod ify the Stati[...]

Advanced features 57 Managing your Station Contr ol Password You can assign a Station Control Password (SCPW) to • lock your IP Deskphon e and pr event the misuse of your IP Deskphone • use passwor d- p ro t e cte d fe at ur es Your system adm inis tra to r de fin e s your initial SC PW. Contact your system adminis trator for detailed inform at[...]

Advanced features 58 Configuring an Electr onic Lock on your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your IP Deskphone. Your SCPW contro ls the Electronic Lock feature. To change your Station Control Password, see “Managing your Station Control Passw ord” on page 57 . Locking your A vaya 1210 IP De[...]

Advanced features 59 Unlocking your A vaya 1210 IP Deskphone Use the following procedure to unlock your Avaya 1 210 IP Deskphone. 3. Dial your Station Control Password . or 4. If you dial locally, pr es s the Goodbye key. or If you dial the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3. Dial you[...]

Advanced features 60 Configuring the Local T ools menu Your Avaya 1210 IP Deskphone has both local and server-based telephone tools and features. This se ction discusses the various tools and features available locally o n your Avaya 1210 IP Deskphone. Note: Y our system administrator can establish a password for the Local T ools menu. If the passw[...]

Advanced features 61 If a menu command has a number in front of it, you can select the command by pr essing the associated key on the dialpad. For ex ample, in the Local Tools menu, access Local Diagnostics by pressing th e 2 key on the dialpad. The function of some keys on the IP Deskphone differs based on the situation. Table 5 describes the fu n[...]

Advanced features 62 When you work in Edit mode, the first field of the item is selecte d and a blinking cursor appears to th e right of the current edit position . Table 7 on page 62 describes th e na vigation key functions in Edit mode. Note: S pecial char acters are under 1digi t key . By repeatedly pressing 1, the characters circle in the follo[...]

Advanced features 63 1. Preferences Use the 1.Preferenc es menu to alter the follo wing loc al pr ef er en ce s: • “1. Contr ast” on page 63 • “2. Language” on p age 63 1. Contrast Use the Contrast tool to alter the physical settings of the display. Note: Chan ges ma d e to the dis pla y Contrast using this method are lost if you reset [...]

Advanced features 64 Use the following procedure to select a language Note: The language setting only controls the language used in the local menus on your phone. T o select the language for features on your phone, press the Services key, select Telephone Options, and then select Language… 2. Local Diagnostics The 2. Local Diagnostic s submenu of[...]

Advanced features 65 • Certificate Information - View certificate information. Press the Return soft key at any time while you custom ize the phone using the Local Diagnostics submenu op tions to return to the previous Local Diagnostics submenu. Y ou can gather information and run test s without exiting an d re -e n ter in g the Lo cal T oo ls me[...]

Advanced features 66 Consult your system administrator to confirm the availab ility of the Virtual Office feature on your IP Deskphone. The IP Deskphone used as a remote phone to connect to your Avaya 1210 IP Deskphone need not nece ssarily be an Avaya 1210 IP Deskphone . Table 8 on page 66 shows the IP Deskphones on which you ca n use Virtual Offi[...]

Advanced features 67 Logging in to V irtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in figure “V irtua l soft key - Avaya 1210 IP Deskphone” on page 67 . Figure 4: Vir tual soft key - A vaya 1210 IP Deskphone Avaya 1230 IP Deskphone Yes, with extra key restric tions Avaya 2210 IP[...]

Advanced features 68 To activate Virtual Offi ce from this IP Deskphone on your Office IP Deskphone A successful logon tran sfers all the features, time, date, and tones of your Office IP Deskphone to your Remote IP Deskphone. Your Virtual Off ice session expires afte r a fixe d pe riod of time, w hich your system administra to r de te rm in es . U[...]

Advanced features 69 phone that you use to log on to your Virtu al Office. All features are as they appear on your Office Avaya 1210 IP Deskphone . An Avaya 1120E IP Deskphone, that is logged on as a remote pho ne to an Avaya 1210 IP Deskphone Office phone , pr ovides less information than the Avaya 1210 IP Deskphone because it has fewer disp lay l[...]

Advanced features 70 Disconnecting your offic e IP Deskphone from a remote IP Deskphone Use the following procedure to di sconnect your of fice IP Deskphone fr om a remote I P Deskphone. Logging out of Virtual Office To log out of Virtual Office, press the Virt ua l soft key. Automatic log out from Virtual Office Your remote Virtual Office IP Deskp[...]

Advanced features 71 Note: Some IP Deskphones are configured as V irtual Of fice-only telephones and have no assigned DN. However , these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to V irtual Of fice. When the phone goes o ff-hoo k, dial tone is a[...]

Operating your Avaya 1210 IP Deskphone 72 Operating your A vaya 1210 IP Deskphone This section describes how to oper ate your Avaya 1210 IP Deskphone. It describes the operation s like “Entering and editing text ” on page 72 and “Making a call” on page 73 . Entering and editing text You can enter and edit text on your Avaya 1210 IP Deskphon[...]

Operating your Avaya 1210 I P Deskphone 73 Making a call This section describes the various ways you can make a call from your Avaya 1210 IP Des kphone. • “Using Of f-hook dialing” on pa ge 73 • “Using On-hoo k dia ling ” on page 74 • “Using Handsfree dia ling” on page 75 • “Using Predia l” on page 77 • “Using Last Numbe[...]

Operating your Avaya 1210 IP Deskphone 74 Using On-hook dialing Perform the following steps to make a call with out lifting the handset. or 3. To terminate the call, return the hand se t to the cradle or Press the Goodbye key. 1. Leave the hand set in the cradle . 2. Press the Handsfree key. 3. When the dial tone sounds, d ial the number. 4. When t[...]

Operating your Avaya 1210 I P Deskphone 75 Using Handsfree dialing Use handsfree dialing to make a call using the built-in micro phone and speaker, or a headset. During a ca ll, you can perf orm the following tasks: • “T erminating a handsfree call” on page 75 • “Muting a handsfree call” on p age 76 • “Switching from handsfr ee to h[...]

Operating your Avaya 1210 IP Deskphone 76 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handse t mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. Using a[...]

Operating your Avaya 1210 I P Deskphone 77 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using Predial Use the Predial feature to enter, preview, and edit numbers befo re you make a call. Making a call Use the following procedure to make a call using the Predial feature. 2. Press the Headset ke[...]

Operating your Avaya 1210 IP Deskphone 78 Editing a Predial number Use the following procedure to edit a Predial number. Activating Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your ca lled party does not answer. Your IP Deskphone rings when th e pe rson you called becomes available. Ac[...]

Operating your Avaya 1210 I P Deskphone 79 Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification. Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. 2. Press the Ring Again soft key. or Enter the Ring Again Activate Flexible Feature Code[...]

Operating your Avaya 1210 IP Deskphone 80 Using Last Number Redial Use the Last Number Redi al feature to automatically redial th e most recently dialed number, if this featur e is configured on your IP Deskphone. Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d i git code. You ca [...]

Operating your Avaya 1210 I P Deskphone 81 Making a call using Spee d Call Use the following procedure to make a call us ing Speed Call. 2. At the prompt, enter a one-, two-, or three-digit code (0 -999). 3. If required, dial the access code. 4. Enter the phone numb er (internal, external, or long -distance number). 5. Press the SpcCtl soft key aga[...]

Operating your Avaya 1210 IP Deskphone 82 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. Answering a call Each incoming call caus es th e IP D esk pho ne to ring, th e LC D indic at or beside the line (DN) key to flash, and the Message In dicator l[...]

Operating your Avaya 1210 I P Deskphone 83 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 83 • “Using Call W aiting” on p age 84 • “T ransferring a call” on page 85 • “Using T imed Reminder Recall” on p age 86 • “Using Attendant Recall” on page 87 • “Usin[...]

Operating your Avaya 1210 IP Deskphone 84 Retrieving a call on hold Use the following procedure to retrieve a call on ho ld. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you an swer the new call. Answering an cal[...]

Operating your Avaya 1210 I P Deskphone 85 Returning to the original call Use the following procedure to return to the original call. T ransferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . Transferring a call to a t hird party Use the following procedure to transfe r a call to a third party. or 1. Press [...]

Operating your Avaya 1210 IP Deskphone 86 Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered. Transferring[...]

Operating your Avaya 1210 I P Deskphone 87 If the transferred call is not answ ered, your IP Deskphon e rin gs . Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transfer r ed call is unansw ered. Using Attendant Recall Use the Attendant Recall feature to contact [...]

Operating your Avaya 1210 IP Deskphone 88 Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Par k does not tie up a line. Parking a call on the System Par k DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call[...]

Operating your Avaya 1210 I P Deskphone 89 Parking a call using the SPRE code or F FC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. 3. Press the Park sof t key. 1. Press the Trans sof t key. or Press the Conference so ft key. 2. Dial the Call P[...]

Operating your Avaya 1210 IP Deskphone 90 Note: When Call Park is configured network-wide, you can use this feature acr oss networks. Y ou ca n configure a Syste m Park extension to automatically park most calls. Recording a Calling Pa rty (Caller) Number During a call use the Calling Party Nu mber feature to record the calling party number, or to [...]

Operating your Avaya 1210 I P Deskphone 91 Displaying call details During an active call, use the Displ ay feature to displa y the caller’s number and name (if ava ilable) without interfering with the call. Managing calls while away fr om your desk You can use th e following featur es when you are a way from your de sk to manage an incoming call [...]

Operating your Avaya 1210 IP Deskphone 92 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forwa rd number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that or[...]

Operating your Avaya 1210 I P Deskphone 93 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward . or 1. Press the IntForward key. or Lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the D[...]

Operating your Avaya 1210 IP Deskphone 94 Reinstating Internal Call Forward number Use the following procedure to reinstate Inter nal Call Forward number. Using Remote Call Forward Use the Remote Call Forward feature to for ward calls on your IP Deskphone to another from a remote IP Deskphone . Activating Remote C all Forward Use the following proc[...]

Operating your Avaya 1210 I P Deskphone 95 Deactivating Remote Cal l Forward Use the following procedure to activate Remote Call Forward. 5. Dial your DN. or To reinstate ca ll forw ar d to the pr ev ious call forward number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is i[...]

Operating your Avaya 1210 IP Deskphone 96 4. Dial your Station Control Password . 5. After you hear the dial tone, dial your DN. 6. Press the # key.[...]

Operating your Avaya 1210 I P Deskphone 97 Managing multipar ty calls Use the following features to enable multipa rty conver sa tions: • “Using Call Join” on page 97 • “Setting up a Confer en ce Call” on page 97 • “Using Conferee Select able Display” on p age 98 • “Using Group Call” on p age 100 Using Call Join Use the Call[...]

Operating your Avaya 1210 IP Deskphone 98 supported in a conference call depends on the IP Deskphone configuration. Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d to disconnect a conferee from the conferen ce call. 1. During a ca ll, press the Conference key to place the party on hold. Y[...]

Operating your Avaya 1210 I P Deskphone 99 Viewing active confer ees Use the following procedure to view active confere es. Disconnecting a co nferee Use the following procedure to disconnect a co nferee. 1. During a conf er en ce call, pr es s the Confdsp soft key to turn on the LCD indicator. Each key press changes the screen to show a different [...]

Operating your Avaya 1210 IP Deskphone 100 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer . Calling group mem be rs Use the following procedure to call group members. 2. For a single conferee, press the Goodbye key. If configured, th e Conference Count Display[...]

Operating your Avaya 1210 I P Deskphone 101 Answering a group call Use the following procedure to answer a group call. Ending a gr oup call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the gr oup call can put the call on hold. 1. Lift the handset. Note the following about notification ton[...]

Operating your Avaya 1210 IP Deskphone 102 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskpho ne app ear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set B usy Use the following procedure to deactivate Make Set Busy. or[...]

Operating your Avaya 1210 I P Deskphone 103 Hotel applications Hotel applications are a group of hosp itality features that increase the value of the Avaya 1210 IP Deskphone. In a hotel environment guests can access the following service: • “Configuring Automatic W ake-Up” on page 103 Configuring Automatic W ake-Up Use the Automatic Wake-Up f[...]

Operating your Avaya 1210 IP Deskphone 104 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. Verifying Automatic Wake-Up call Use the following procedure to veri fy Automa tic Wake-Up call. 4. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wak e -Up Quit FFC. 3. Press the Goodbye key.[...]

Operating your Avaya 1210 I P Deskphone 105 Paging features The Avaya 1210 IP Deskphone supports the following paging voice call features : • “Using Call Page Connect to make an announce ment” on page 105 • “Using Radio Pa ge ” on page 106 Using Call Page Connect to make an announcement Use the Call Page Connect fe ature to make an anno[...]

Operating your Avaya 1210 IP Deskphone 106 Using Radio Page Use the Radio Page feature to page a user and sta y on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me co de from any IP Deskphone. Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Pr[...]

Operating your Avaya 1210 I P Deskphone 107 Using Automatic Post-selection The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you need not redial the n umber of the called party. 4. If your call remains unanswered for a preset time period, during which you hear a 15- second high-pitche d tone soun[...]

Operating your Avaya 1210 IP Deskphone 108 Answering a Radio Page If you carry a Radio Pager, a page indi ca tes that a caller tried to reach you by dialing your DN. If the Radio Pa ge syst em is configured to function in Meet-me mode, you can answer the page ca ll from any IP Deskphone. Miscellaneous Call Features Some call featu res are available[...]

Operating your Avaya 1210 I P Deskphone 109 Charging a local or long-distanc e call t o an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. Charging a transferre d call to an account Use the following procedure to charge a transferred call to an accoun t. 1. Lift the handset.[...]

Operating your Avaya 1210 IP Deskphone 110 Charging a conference call to an account Use the following procedure to char ge a call to an account when you add someone to a conference call 2. Press the Charge sof t key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which y[...]

Operating your Avaya 1210 I P Deskphone 111 2. Press the Charge sof t key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference sof t key. or Charge Conf[...]

Operating your Avaya 1210 IP Deskphone 112 Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. Using External Se r ver Applications Use External Server Applications to directly access a variety of applications from your Avaya 1210 IP Deskphone. To learn more abou t the a vailable fe [...]

Troubleshooting your Avaya 1210 IP Deskphone 113 T roubleshooting your A vaya 1210 IP Deskphone This section provides basic inform ation about troubleshoo ting your Avaya 1 210 IP Deskphone if Virtual Office caus es a problem. F or additional help, see “Customer service” on page 25 . Vi rt ua l O ff ic e Table 10 lists error messages and descri[...]

Troubleshooting your Avaya 1210 IP Deskphone 114 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database . Notify system administra tor. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gateke eper database poin[...]

Troubleshooting your Avaya 1210 IP Deskphone 115 Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Deskphone has no Station Control Password. Notify system administra tor. Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote Avaya 11 20E IP Deskphone or a n Avaya 205 0[...]

Troubleshooting your Avaya 1210 IP Deskphone 116 Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachab le (2) N etw ork problem. Notify system administrato r if t he problem pers ists . VOUD configured on TN Remote IP Deskphone does not have VOUA Class of Service. Noti[...]

Troubleshooting your Avaya 1210 IP Deskphone 117 Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deac[...]

Troubleshooting your Avaya 1210 IP Deskphone 118[...]

Quick Reference 119 Quick Reference Feature operation Legend Call Forw ard Activ ate Press Services, Setup , Config, Lines, Select, Fwd, Sav e. Deactiva te Press Services, Setup , Config, Lines, Sele ct, Fwd, Delete. Call Pickup Call Waiting Ans wer Retur n to first call Conference (Soft ke y 2) Handsfree Activ ate Switch to han dset Handset to han[...]

Quick Reference 120 Ser vices menu Press the Up/Do wn Navigation ke ys. Press the Enter key . () Press the Headset key . Press the Handsfree key . Press the Mute (on/off) key . Services menu Note: The Services menu con tains the Upgrade , Logs , IM , an d Setup options. The f ollowing are the most commonly used options: Services options me nu Contr[...]

Third party terms 121 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format t[...]

Third party terms 122 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. T[...]

Third party terms 123 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to shar e and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's softwa re and to any other[...]

Third party terms 124 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope. Th e act of running th[...]

Third party terms 125 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the Program (o r with a work based on the Program) on a volume of a storage or distrib[...]

Third party terms 126 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is Licen se to do so, and all its terms and conditions for copying, distrib[...]

Third party terms 127 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Each ver sion is given a distinguishing version number. If the Program spe cifies a[...]

Third party terms 128 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to attach t hem to the start of each source file to most effectively conve[...]

Third party terms 129 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, with or without modification, are permi[...]

Third party terms 130 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.o penssl.org/)" * * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIE D[...]

Third party terms 131 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code. The SSL documentation included with this distribution is covered by the[...]

Third party terms 132 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIAB LE FOR ANY DIRECT, INDIRECT, INCI DENTAL, SPEC[...]

Third party terms 133 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required. 2. Altered source vers ions must be plainly mar ked as such, and must not be m[...]

Third party terms 134 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience. In ca se of any discrep ancy [...]

Third party terms 135 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers-Peh rson, and are distributed according to the same disclaim er a nd license as libpng-0.96, with the following indiv iduals added to the list of Contr ibuting Authors: Tom Lane Glenn Randers-Pehrson Willem van Scha[...]

Third party terms 136 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribute this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1. The o[...]

Third party terms 137 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: ." 1. Redistributions of source co de must retain the above copyright notice, this list o[...]

Third party terms 138 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th is[...]

Third party terms 139 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used to endorse or promote pr o[...]

Third party terms 140 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors[...]

Terms you should know 141 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CPND enabled. Categor y 5 (C at5) Cable and associ ated connecting hardware cap able [...]

Terms you should know 142 DHCP Ser ver A service provided by a device on the networ k that assigns network addresses to other devices, such as your telephone and computer . Director y Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also know n as an extension number . Feature display An area that shows status infor[...]

Terms you should know 143 Indicator An LCD or an LED that indica tes the status of a fe ature by the flash, wink, steady on, or of f. Information display Any display of call activity , list s, pr ompts, and status of calls. If the text message ex ce ed s the ava ila ble display area, a scroll arrow icon indicates that you must use the scroll keys t[...]

Terms you should know 144 Network Address IP address. Uniquely identifies a dev ice on th e network. Used for routing information to that device . Off-ho ok Any line selected to make a ca ll or receive a call. The term off- hook is applied whether (a ) the end user lift s up the handset, (b) the end user presses a line key , (c) the call is automat[...]

Terms you should know 145 SIP Session Initiation Protocol. This is the call-control protocol used by your telephone. SIP Proxy Ser ver A device on the network that act s on behalf of your telephone, translating and ro ut ing call-control messag e s SIP Registrar A device on the network that manag es user-location information. SIP Uri Analogous to a[...]

Terms you should know 146 Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Deskphone and to prevent access to protected fe atu r es (f or exam p l e, Rem ot e Call F orw a rd ). Status Messages A message displayed to inform the user of import ant information. A right arro w app[...]

Index 147 Index A About the IP Phone 2004 119, 141 Accessing display diagnostics 48 Accessory Expansion Module 14 Activating Ring Again 78 Adjusting Volume 44 Answering a call 82 Applications 31 Automatic Wake-Up 103 Avaya 1210 IP Deskph one con- trols 28 Avaya 1210 IP Deskphone display 28 C Call Detail Recording 111 Call Page Connect 105 Call part[...]

Index 148 I Indicator st atus 143 Information display 143 Installing your Avaya 1210 IP Deskphone 36 Interrupted dial tone 143 IP Network Statistics - View report s about network opera tion. 64 IP Set and DHCP Information - View reports about Avaya 1210 IP Deskphone and DHCP operation. 64 L Last Number Redial 80 License Information - View licens- e[...]

Index 149 Soft keys (self-labeled) 145 Speaker key 30, 85, 97 Special dial tone 145 Special Prefix code (SPRE) 145 Station Control Password (SCPW) 146 Status Messages 146 Switchhoo k 146 Switching from handset mode to handsfree 76 Switching from handsfree to hand - set mode 76 Switching from handsfree to head - set 77 System or Switch 146 T Telepho[...]

Index 150[...]