Avaya 6400 Bedienungsanleitung

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Richtige Gebrauchsanleitung

Die Vorschriften verpflichten den Verkäufer zur Übertragung der Gebrauchsanleitung Avaya 6400 an den Erwerber, zusammen mit der Ware. Eine fehlende Anleitung oder falsche Informationen, die dem Verbraucher übertragen werden, bilden eine Grundlage für eine Reklamation aufgrund Unstimmigkeit des Geräts mit dem Vertrag. Rechtsmäßig lässt man das Anfügen einer Gebrauchsanleitung in anderer Form als Papierform zu, was letztens sehr oft genutzt wird, indem man eine grafische oder elektronische Anleitung von Avaya 6400, sowie Anleitungsvideos für Nutzer beifügt. Die Bedingung ist, dass ihre Form leserlich und verständlich ist.

Was ist eine Gebrauchsanleitung?

Das Wort kommt vom lateinischen „instructio”, d.h. ordnen. Demnach kann man in der Anleitung Avaya 6400 die Beschreibung der Etappen der Vorgehensweisen finden. Das Ziel der Anleitung ist die Belehrung, Vereinfachung des Starts, der Nutzung des Geräts oder auch der Ausführung bestimmter Tätigkeiten. Die Anleitung ist eine Sammlung von Informationen über ein Gegenstand/eine Dienstleistung, ein Hinweis.

Leider widmen nicht viele Nutzer ihre Zeit der Gebrauchsanleitung Avaya 6400. Eine gute Gebrauchsanleitung erlaubt nicht nur eine Reihe zusätzlicher Funktionen des gekauften Geräts kennenzulernen, sondern hilft dabei viele Fehler zu vermeiden.

Was sollte also eine ideale Gebrauchsanleitung beinhalten?

Die Gebrauchsanleitung Avaya 6400 sollte vor allem folgendes enthalten:
- Informationen über technische Daten des Geräts Avaya 6400
- Den Namen des Produzenten und das Produktionsjahr des Geräts Avaya 6400
- Grundsätze der Bedienung, Regulierung und Wartung des Geräts Avaya 6400
- Sicherheitszeichen und Zertifikate, die die Übereinstimmung mit entsprechenden Normen bestätigen

Warum lesen wir keine Gebrauchsanleitungen?

Der Grund dafür ist die fehlende Zeit und die Sicherheit, was die bestimmten Funktionen der gekauften Geräte angeht. Leider ist das Anschließen und Starten von Avaya 6400 zu wenig. Eine Anleitung beinhaltet eine Reihe von Hinweisen bezüglich bestimmter Funktionen, Sicherheitsgrundsätze, Wartungsarten (sogar das, welche Mittel man benutzen sollte), eventueller Fehler von Avaya 6400 und Lösungsarten für Probleme, die während der Nutzung auftreten könnten. Immerhin kann man in der Gebrauchsanleitung die Kontaktnummer zum Service Avaya finden, wenn die vorgeschlagenen Lösungen nicht wirksam sind. Aktuell erfreuen sich Anleitungen in Form von interessanten Animationen oder Videoanleitungen an Popularität, die den Nutzer besser ansprechen als eine Broschüre. Diese Art von Anleitung gibt garantiert, dass der Nutzer sich das ganze Video anschaut, ohne die spezifizierten und komplizierten technischen Beschreibungen von Avaya 6400 zu überspringen, wie es bei der Papierform passiert.

Warum sollte man Gebrauchsanleitungen lesen?

In der Gebrauchsanleitung finden wir vor allem die Antwort über den Bau sowie die Möglichkeiten des Geräts Avaya 6400, über die Nutzung bestimmter Accessoires und eine Reihe von Informationen, die erlauben, jegliche Funktionen und Bequemlichkeiten zu nutzen.

Nach dem gelungenen Kauf des Geräts, sollte man einige Zeit für das Kennenlernen jedes Teils der Anleitung von Avaya 6400 widmen. Aktuell sind sie genau vorbereitet oder übersetzt, damit sie nicht nur verständlich für die Nutzer sind, aber auch ihre grundliegende Hilfs-Informations-Funktion erfüllen.

Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    IP Office 3.2 4400 and 6400 Series User Guide 15-601074 Issue 11a (30 th June 2006)[...]

  • Seite 2

    © 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document w as complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. C hanges and corrections to the information in this document may be incorporated in future releases. Documentation Di[...]

  • Seite 3

    4400 and 6400 Series User Guide Page iii IP Office 3.2 15-601074 Issue 11a (30th June 2006) T able Of Content s 4400 and 6400 Te lephones ....................................................................................................... .1 About this Guide ........................................................................................[...]

  • Seite 4

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page iv IP Office 3.2 15-601074 Issue 11a (30th June 2006) DSS Key F uncti ons .............................................................................................................. .... 27 DSS Key Overview .......................................................................[...]

  • Seite 5

    4400 and 6400 Series User Guide Page 1 IP Office 3.2 15-601074 Issue 11a (30th June 2006) 4400 and 6400 T elephones About this Guide This guide describes how to use all the features on your Avaya IP Office 4400 and 6400 series phone. For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office phone. Fu[...]

  • Seite 6

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 2 IP Office 3.2 15-601074 Issue 11a (30th June 2006) TransTalk MDW 9040 The TransTalk MDW 9040 set is a wireless phone that can be used with the system. It is plugged in to a DS port on either the base Control Unit or a DS expansion module. When using the set, it must be configure[...]

  • Seite 7

    4400 and 6400 Telephones 4400 and 6400 Series User Guide Page 3 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Phone Key Symbols Your phone may use either text or icon markings for some keys. • Spkr: The light above the key is lit when on speakerphone. See Speakerphone. • Mute: The light above the key is lit or blinking when using mute. See[...]

  • Seite 8

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 4 IP Office 3.2 15-601074 Issue 11a (30th June 2006) The Display B Phone Locked: Internal calls only. See Locking/Unlocking the Phone. D Call Forwarding On: See Call Forwarding. G In Group: See Group Enable/Disable. H Held Call: Shows the number of held calls. See Holding Calls. N[...]

  • Seite 9

    4400 and 6400 Series User Guide Page 5 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Making Calls Making a Call All phones in 4400 and 6400 series have speakerphone, so that you can dial and hear the call progress without having to pickup the handset. To make a call: 1. Pickup the handset or, if your phone supports it, press Spkr (see Speakerp[...]

  • Seite 10

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 6 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Using the Directory The phone can display a directory of group names, extens ion names or directory names from which you can select and then dial. If Menu is supported, Menu is displayed. Note • This feature can work in two mo[...]

  • Seite 11

    Making Calls 4400 and 6400 Series User Guide Page 7 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Redial The phone stores a record of the numbers that you have dialed. You can display and select a number from that record. 4406D+ and TransTalk MDW 9040 sets can use redial. When the button is pressed, the last number that was dialed is re-dialed[...]

  • Seite 12

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 8 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Arranging a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extens ion is next used, your phone will ring and when you an[...]

  • Seite 13

    4400 and 6400 Series User Guide Page 9 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Answering Calls Answering a Call Your display will show whatever informat ion the system has about the calling party. To answer a call: • Pickup the handset. If active on a call, place the other call on hold. To answer a call using the speakerphone: • Pres[...]

  • Seite 14

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 10 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Answering a Message Indicator If another extension has left you a message or you have voicemail, is lit. Note • If you have voicemail ringback switched on, then whenever you have new messages the voicemail system will ring yo[...]

  • Seite 15

    4400 and 6400 Series User Guide Page 11 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Hold, Park & T ransfer Holding Calls Any held calls will ring on your phone. An H on your display indicates that you have a held call. To display held calls: 1. Press Menu twice. 2. Press HC&P (held, conference and parked). 3. The above Helds indicate[...]

  • Seite 16

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 12 IP Office 3.2 15-601074 Issue 11a (30th June 2006) To retrieve the parked call at your extension: • Press the programmed CPark DSS key. Alternatively: 1. Press Menu . 2. Press and Next/Prev to search and then press CPark . The display shows the parked calls as your ext ension[...]

  • Seite 17

    4400 and 6400 Series User Guide Page 13 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Other Call Controls Conference Calls The number of callers that you can have in a conference depends on the phone system. Contact your system administrator for details. To add another caller to a call or conference: 1. During the existing call or conference, [...]

  • Seite 18

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 14 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Account Codes You can enter an account code during a call. Some extension may also be required to enter an account code before making a call. 4406D+ and TransTalk MDW 9040 users must enter the account code via a short code. Con[...]

  • Seite 19

    Other Call Controls 4400 and 6400 Series User Guide Page 15 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as very noisy locations). To[...]

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    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 16 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Muting a Call Mute allows you to stop the caller from hearing you while still allowing you to hear them. While a call is muted, the lamp above the Mute button is on (on the 6400 sets) and flashing (on 4400 sets). On the 4400 se[...]

  • Seite 21

    4400 and 6400 Series User Guide Page 17 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Diverting/Forwarding Calls Switching Divert/Forwarding On 4406D+ and TransTalk MDW 9040 users must use short codes to activate these features. To set the divert all calls (unconditional) number and modes: 1. Press Menu twice. 2. Press Next and then press Prog[...]

  • Seite 22

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 18 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Call Forwarding You can forward your calls to another extension. While forwarding your calls, your phone will display a D in the top-right of the display. If the station that you are forwarding calls to also has forwarding acti[...]

  • Seite 23

    Diverting/Forwarding Calls 4400 and 6400 Series User Guide Page 19 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Setting Absence Text You can set some absence text that then appears on your phone's display. The same text is also shown on other extensions with suitable displays, when they call you. Setting an absence text does not redirect[...]

  • Seite 24

    [...]

  • Seite 25

    4400 and 6400 Series User Guide Page 21 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Phone Controls Displaying the Date and Time You can change your phone display to show the date and time, using the TmDay function. Notes • This function overwrites all other display information. • TransTalk MDW 9040 users do not have access to this featur[...]

  • Seite 26

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 22 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Changing the Ringer Sound The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two [...]

  • Seite 27

    Phone Controls 4400 and 6400 Series User Guide Page 23 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Group Enable/Disable You can enable or disable your group membership. Enabling your membership means that you are available for calls. 4406D+ sets must use the short codes. To switch send all calls on/off: 1. Press Menu twice. 2. Press and Next[...]

  • Seite 28

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 24 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Changing the Extension Name When making and receiving calls, you can change the extension name stored by the phone system. This does not change the full name used within the directory function or by the Phone Manager applicatio[...]

  • Seite 29

    Phone Controls 4400 and 6400 Series User Guide Page 25 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Changing the System Date and Time One phone with a Menu key can be allocated as a "System Phone" by the system administrator. The user of that phone can then change the date and time displayed on all phones. Note • There will be a s[...]

  • Seite 30

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  • Seite 31

    4400 and 6400 Series User Guide Page 27 IP Office 3.2 15-601074 Issue 11a (30th June 2006) DSS Key Functions DSS Key Overview You can program many of the phone's functions to a DSS key. You can also program dialling digits or user, group and park slot numbers. • 4406D+ and TransTalk MDW 9040 Telephone: The DSS keys on the 4406D+ and TransTal[...]

  • Seite 32

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 28 IP Office 3.2 15-601074 Issue 11a (30th June 2006) The menu of programmable functions that is available via the ProgA key. See Programming Using The ProgA Menu for instructions on how to program these functions. Name Description Toggles Data Park Park No Yes User User No Yes Gr[...]

  • Seite 33

    DSS Key Functions 4400 and 6400 Series User Guide Page 29 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Admin Functions The following can be programmed against a DSS key via the Admin function (see Programming Functions Against DSS Keys). Acct Make a call using an account code or enter an account code during a call. This function can be progra[...]

  • Seite 34

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 30 IP Office 3.2 15-601074 Issue 11a (30th June 2006) CFrwd Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. If programmed with a forwarding number, pressing the appropriate DSS key switches on[...]

  • Seite 35

    DSS Key Functions 4400 and 6400 Series User Guide Page 31 IP Office 3.2 15-601074 Issue 11a (30th June 2006) GrpPg Page a group. Those phones in the group that support handsfree auto-answer will hear the page call without having to take any action. This function can be programmed with or without a target group number. If programmed without a target[...]

  • Seite 36

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 32 IP Office 3.2 15-601074 Issue 11a (30th June 2006) SAC Switches do not disturb on/off. This function does not require any data entered when programmed. When on, the appropriate DSS key lamp is lit and N is shown on the display. All callers receive a busy tone or are diverted to[...]

  • Seite 37

    DSS Key Functions 4400 and 6400 Series User Guide Page 33 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Programming Using The ProgA Menu The following functions provide both number storage plus additional functions and DSS key lamp usage. To store user, park slot and queue numbers under a DSS key: . 1. Press Menu twice. 2. Press Next and then [...]

  • Seite 38

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 34 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Storing Abbreviated Dialling Under a DSS Key Each button can be programmed with the number that you would normally dial. Typically, you would use this for an external number or a system or personal short code. Consult your syst[...]

  • Seite 39

    4400 and 6400 Series User Guide Page 35 IP Office 3.2 15-601074 Issue 11a (30th June 2006) System Features Introduction As well as your phone's specific features, you can a ccess a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default fe[...]

  • Seite 40

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 36 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Answering Calls To answer a call at your own extension : • Pick up the handset. Internal calls have a single ring cadence, external calls have a double ring cadence. When in headset mode, press the button associated with the [...]

  • Seite 41

    System Features 4400 and 6400 Series User Guide Page 37 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Call Forwarding Your calls can be forwarded to another ex tension or an external number when: • You are away from your desk (on no answer). or • Your extension is busy (on all Call Appearance keys). or • You are away from the office (e.g[...]

  • Seite 42

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 38 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: • To switch Do Not Disturb on (with or without exceptions), dial *08 . An N is displayed. To switch it of[...]

  • Seite 43

    System Features 4400 and 6400 Series User Guide Page 39 IP Office 3.2 15-601074 Issue 11a (30th June 2006) The System Administrator The system enables you set up a wide range of advanc ed telephony features, with your own numbering plan, speed dialling and feature codes. It also allows you to restrict access, selectively, to certain numbers for ext[...]

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    4400 and 6400 Series User Guide Page 41 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Index A abbreviated di aling ................................................... 34 about this guide.......................................................... 1 absence text............................................................. 19 account codes .......[...]

  • Seite 46

    4400 and 6400 Series User Guide 4400 and 6400 Series User Guide Page 42 IP Office 3.2 15-601074 Issue 11a (30th June 2006) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to mak[...]