Lucent Technologies 107970212 Bedienungsanleitung

Lucent Technologies Bell Labs Innovations PARTNER MAIL VS ® Voice Messaging System Release 4 Installation and Programming 585-322-521 Comcode 107970212 Issue 1 March 1997[...]

Copyright © 1997 Lucent Technologies 585-322-521 All Rights Reserved Comcode 107970212 Printed in USA Issue 1 March 1997 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud i[...]

Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using the system: 1 . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . 10. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug all telephone connections before cleaning. DO NOT use liqui[...]

Contents About This Guide xi ■ Purpose xi ■ Terminology xi ■ Key Sequences xii ■ How to Use This Guide xiii ■ Reference Materials xiv 1 Overview 1-1 ■ Tutor Feature 1-3 ■ Languages 1-4 ■ Voice Messaging Services 1-4 ■ Security 1-15 2 Installation 2-1 ■ Before You Start 2-1 ■ Installing the PARTNER MAIL VS Module 2-2 3 Understa[...]

Contents 5 System Management 5-1 ■ General Information 5-2 ■ Language 5-8 ■ Automated Attendant Service 5-18 ■ Modifying Mailboxes 5-36 ■ Line Coverage 5-52 ■ Telephone Button Programming 5-60 6 Troubleshooting 6-1 ■ When You Need Help 6-1 ■ Automated Attendant Service 6-2 ■ Call Answer Service 6-6 ■ Voice Mail Service 6-7 ■ L[...]

Contents D Voice Messaging System Planning Forms D-1 E Communications System Planning Forms E-1 F Case Studies F-1 ■ Purpose F-1 ■ Case Study #1 F-2 ■ Case Study #2 F-21 GL Glossary GL-1 IN Index IN-1 Menu Map Programming Flowchart System Programming Reference vii[...]

Figures 1 Overview 1-1 1-1. Voice Messaging Services 1-5 1-2. Immediate and Delayed Call Handling 1-9 2 Installation 2-1 2-1. Voice Messaging System Extensions for PARTNER Plus, PARTNER II, and PARTNER 48 2-3 2-2. Sample Voice Messaging System Extensions for PARTNER Advanced Communications Systems 2-4 2-3. Installing the Mailbox Expansion Card 2-5 [...]

About This Guide Purpose This guide provides instructions for installing, upgrading, programming, and managing the PARTNER MAIL VS ® Voice Messaging System on the PARTNER ® Plus, PARTNER II, PARTNER 48, or PARTNER Advanced Communications System (ACS). It is intended for the technician who installs the hardware and programs the initial system sett[...]

About This Guide Key Sequences This guide instructs you to press key sequences on the telephone’s dialpad to perform tasks. Each sequence includes a number. If the keys on your dialpad also have letters, the number in the sequence is equivalent to a letter associated with the task in English. For example, to delete a message from your mailbox, yo[...]

About This Guide How to Use This Guide lf you are the technician, refer to the appropriate chapters to help you: ■ ■ ■ ■ Install the voice messaging system hardware. Chapter 2 provides instructions for installing and upgrading the voice messaging system module in the communication system’s control unit. It also provides instructions for i[...]

About This Guide Product Safety Statements Product safety statements are identified in this guide by a CAUTION: Indicates the presence of a hazard that will or can cause minor personal injury or properly damage if the hazard is not avoided. WARNING: Indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is n[...]

About This Guide Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses) for the voice messaging system: ■ Using the PARTNER MAIL VS Voice Messaging System (585-322-523) ■ Tutor Labels (585-322-510) To order these materials, call the Lucent Technologies’ BCS Publications Cent[...]

Overview 1 Contents Tutor Feature Languages Voice Messaging Services ■ Automated Attendant Service Communications System Features Affecting Automated Attendant Service Group Call Distribution VMS Hunt Schedule VMS Hunt Delay Transfer Return Extension Automated Attendant Service Scenarios Music On Hold ■ Call Answer Service Communications System[...]

Overview 1 The PARTNER MAIL VS Voice Messaging System is designed to work with the communications system to automate the call handling needs of the business. The voice messaging system: ■ ■ ■ ■ ■ ■ Expands easily and supports four configurations to accommodate growth and ensure optimal performance. The basic system configuration consist[...]

Overview ■ ■ ■ ■ ■ Allows subscribers to retrieve messages from any touch-tone phone on the premises or from a remote location. And the system informs subscribers how many of these messages are new and how many are old (previously saved) messages. Allows subscribers to forward messages with comment to one or more mailboxes on the system. [...]

Overview Tutor Feature Tutor is an “on-line help” feature that allows users to easily access and listen to information about commonly-used communications system features. Any user can access the Tutor—users do not have to be voice messaging system subscribers. Tutor provides information about the following subjects: ■ ■ ■ System phone f[...]

Overview Languages The voice messaging system supports multiple languages. You can choose to have outside callers hear all voice prompts and customized messages in one of the supported languages (Monolingual Mode) or you can let outside callers choose between two languages preselected for the system by the System Manager (Bilingual Mode). When the [...]

Overview PARTNER MAIL VS Voice Messaging System Automated Attendant Service Call Answer Service Voice Mail Service Prompts caller to make a choice Prompts caller to leave a message Allows subscribers to: from a menu of options, then or transfer to another extension ■ Listen to messages transfers the call to the selected when the called party does[...]

Overview Automated Attendant Service The Automated Attendant Service can answer and route outside calls without assistance from a receptionist. After an outside call is answered, the Automated Attendant Service plays a customized message (called the menu prompt). Typically the message welcomes callers—to let them know they have reached the correc[...]

Overview For a system set for Bilingual Mode, the Day Menu Prompt should let callers know that they can switch from the Primary Language to the Secondary Language. Note that callers can also press [ ★ ] [ 1 ] while listening to an Automated Attendant Announcement to switch between the Primary and Secondary Languages. In the following example, the[...]

Overview Communications System Features Affecting Automated Attendant Service When planning Automated Attendant Service, you must choose settings for the following communications system features: ■ ■ ■ ■ Group Call Distribution. Specifies the outside lines that are to be answered by Automated Attendant Service. VMS Hunt Schedule. Specifies [...]

Overview VMS Hunt Delay This option specifies either immediate or delayed call handling(see Figure 1-2): ■ Immediate (factory setting). The Automated Attendant Service answers outside calls on the second ring and plays the Day or Night Menu Prompt. The receptionist can act as backup. Callers using rotary phones or callers requesting assistance ca[...]

Overview Transfer Return Extension For extensions associated with the mail system unit, this option specifies how unanswered calls are transferred by the voice mail system. If the mail system transfers a call to an extension that has no Voice Mail coverage, or if Voice Mail coverage is Off, and that extension does not answer, the communications sys[...]

Overview Music On Hold If you use Automated Attendant Service, you also may want to use the communications system’s Music On Hold feature. When Music On Hold is Active and an audio source is connected to the system, callers waiting to be transferred hear music or recorded material. If Music On Hold is Not Active, callers hear tones, ringing, or s[...]

Overview Communications System Features Affecting Call Answer Service Call Answer Service works with the following communications system features: ■ VMS Extension Coverage ■ Do Not Disturb ■ Line Coverage ■ Voice Mailbox Transfer Each of these features is explained briefly below. For more information on these communications system features,[...]

Overview Line ownership typically is assigned to personal lines or to lines to be used for outside access to the voice messaging system when Automated Attendant Service is not used. (Lines in the system can be assigned either Line Coverage or Automated Attendant Service coverage—a single line cannot be assigned both types of coverage.) Voice Mail[...]

Overview When subscribers call into the Voice Mail Service, they hear this factory-set prompt in either the System Language (Monolingual Mode) or the Primary and Secondary Language (Bilingual Mode): Welcome to PARTNER MAIL VS. Please enter extension and #. Otherwise, to access PARTNER Tutor, press * 4. The System Manager can change, on a per mailbo[...]

Overview Security The System Manager is responsible for the security of the system. It is important that you fully understand and appropriately administer this product to reduce your risk of incurring charges that result from unauthorized use of the system. Under the law, you, the customer are responsible for paying part or all of those unauthorize[...]

Overview You should also ■ ■ provide effective physical security for the room containing your telecommunications equipment and the room with administrative tools, records, and System Administration information. These areas should be locked when unattended. provide a secure trash disposal for all sensitive information, including your company’s[...]

Overview ■ ■ ■ ■ ■ ■ Ask users to tell you if any of the following suspicious activity occurs: — inability to log into Voice Mail — — — — — — — — lost mail messages or altered greetings inability to get an outside line series of calls where there is silence on the other end or the caller hangs up sudden increase in wro[...]

Installation 2 Contents Before You Start Installing the PARTNER MAIL VS Module 2-1 2-2 2-i[...]

Installation 2 This chapter provides instructions for installing the voice messaging system’s hardware in the communications system’s control unit. Before You Start Refer to Appendix A to verify that you have the appropriate voice messaging system and communications system hardware. Then ■ ■ Make sure the communications system control unit,[...]

Installation Installing the PARTNER MAIL VS Module To install the voice messaging system module in the communications system’s control unit: 1. 2. Turn off power to the communications system’s control unit: either pull out the main circuit breaker on the upper right rear corner of the control unit or move the on/off switch to the “off” posi[...]

Installation 3 . Refer to Figure 2-1 or Figure 2-2 for your system, then record the extensions associated with the PARTNER MAIL VS module on Form B1 of the System Planner for the communications system. PARTNER Plus Control Unit or PARTNER II or PARTNER 48 Primary Carrier PARTNER II or PARTNER 48 Expansion Carrier If PARTNER MAIL VS 2-port Is Instal[...]

Installation 5-Slot Carrier ACS Processor Module Extension Jacks If PARTNER MAIL VS Is Installed In Slot: 1 2 3 4 2-port Systems Then Assign These Exts. To Hunt Group 7: 22, 23 28, 29 34, 35 40, 41 If PARTNER MAIL VS Is Installed In Slot: 4-port Systems Line Jacks Extension Jacks 2-Slot Carrier ACS Processor Module If PARTNER MAIL VS Is Installed I[...]

Installation (Reserved for Future Use) RS-232 Port (Factory Use Only) Power Indicator (Green) LED Slot for Optional Mailbox Expansion Card Test (Yellow) LED Status (Red) LED Hard Disk Drive (Green) LED Figure 2-3. Installing the Mailbox Expansion Card 4. 5. 6. To install the Mailbox Expansion Card, insert the card in the vertical slot on the lower [...]

Installation 7. 8. After approximately 10 seconds when the tests are completed, the yellow Test LED goes off. When this occurs, check the red Status LED: — If the red Status LED is not lit, the module passed the tests. Continue with Step 8. — If the red Status LED is lit, power down the control unit, re-install the Mailbox Expansion Card if it [...]

Understanding Programming 3 Contents Communications System Programming ■ Planning Forms ■ Using System Programming The Programming Overlays Programming Mode Voice Messaging System Programming ■ Planning Forms ■ Using System Programming The Programming Main Menu Accessing the Programming Main Menu Programming Guidelines 3- 1 3-2 3-2 3-3 3-3 [...]

Understanding Programming 3 This chapter provides general programming information for the communications system and the voice messaging system. Both systems must be programmed so they can work together as an integrated unit. Before you begin any programming, you must ensure that all required communications system and voice messaging system planning[...]

Understanding Programming Planning Forms Refer to the communications system’s System Planner when you are changing system settings, and be sure to record any changes you make. The following forms from the System Planner contain information about the voice messaging system: ■ ■ ■ ■ Form A: System Configuration. Contains basic information a[...]

Understanding Programming The Programming Overlays During System Programming, the normal functions of several buttons on the phone at extension 10 (or 11 if available) change. For example, left [ Intercom ] becomes [ System Program ], which is the button used to enter programming mode. To identify these buttons while programming, place the appropri[...]

Understanding Programming Voice Messaging System Programming Before you program the voice messaging system, obtain completed copies of planning forms for the communications system and the voice messaging system. These forms provide the names, extensions, mailboxes and other information required to program the voice messaging system. Planning Forms [...]

Understanding Programming ■ ■ Form 5A: Night Menu Prompt: Secondary Language. Used only if the system is set for Bilingual Mode. Shows the script used to record the Night Menu Prompt in the Secondary Language. Form 6: Line Ownership. Identifies the lines assigned VMS Line Coverage. Also shows for each owned line, the associated telephone number[...]

Understanding Programming The Programming Main Menu The Programming Main Menu allows you to access the Language Mode and the language(s) associated with that mode, the Automated Attendant Service Menu, mailbox assignments, and line ownership assignments. Call Voice Mail Service (Press Intercom 7 7 7 ) Enter Login (Press 9 9 # ) Enter Mailbox Passwo[...]

Understanding Programming Enter the Password and press #. (The factory-set Password is 1234.) The system plays: System Manager. PARTNER MAIL VS Release 4. The system plays the available programming options. It does not play option 9 (the Programming Main Menu), which only the System Manager can access. 3. 4. Press [ 9 ] to access the Programming Ma[...]

Initial Programming 4 Contents Overview Voice Mail System Configurations ■ Upgrading Your Voice Mail System Initial Communications System Setup ■ VMS Hunt Group Extensions ■ Transfer Return Extensions ■ Outgoing Call Restriction Voice Messaging System Programming ■ Language Monolingual Mode Bilingual Mode ■ Automated Attendant Service M[...]

Contents Communications System Programming ■ Automated Attendant Service Group Call Distribution VMS Hunt Delay Automatic Extension Privacy VMS Hunt Schedule Night Service Music On Hold Disallowed Phone Numbers Creating a Disallowed Phone Number List Assigning the Disallowed Phone Number List Allowed Phone Numbers Creating an Allowed Phone Number[...]

Initial Programming 4 Overview This chapter identifies the four possible voice messaging system configurations. It tells you how to perform initial programming of the voice messaging and communications systems. The first two procedures allow you to access and program the voice messaging system—you must perform these procedures first for every ins[...]

Initial Programming Voice Mail System Configurations The PARTNER Mail VS supports the following configurations: ■ 2 voice channels (ports), 10 mailboxes (standard) ■ 2 ports, 20 mailboxes (requires a Mailbox Expansion Card) ■ 4 ports, 20 mailboxes (requires a Mailbox Expansion Card) ■ 4 ports, 40 mailboxes (requires a Mailbox Expansion Card[...]

Initial Programming Initial Communications System Setup You must perform the first two procedures for every installation. The procedure for Outgoing Call Restriction is strongly recommended to ensure system security. For the following procedures, you need to know the extension numbers associated with the PARTNER MAIL VS system module. Figures 2-1 a[...]

Initial Programming Transfer Return Extensions For extensions associated with the voice mail system unit, use the following procedure. If the voice mail system transfers a call to an extension that has no Voice Mail coverage, or if Voice Mail coverage is Off, and that extension does not answer, the communications system transfers the call to the Tr[...]

Initial Programming 7. 8. Press [ Feature ] [ 0 ] [ 0 ] to exit programming. Refer to the next section for information about programming the voice messaging system. NOTE: If Outcalling is permitted, be sure to create Allowed and Disallowed Phone Lists as needed for Outcalling numbers. See “Disallowed Phone Numbers” and “Allowed Phone Numbers,[...]

Initial Programming Voice Messaging System Programming Language Before you begin, locate Form 1 for the voice messaging system. Check to see if any of the Language settings are changed from the factory defaults: ■ ■ If none of the Language settings is changed, skip to “Automated Attendant Service” and follow the instructions for Monolingual[...]

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Initial Programming Bilingual Mode To change the Language Mode and the Primary and Secondary Languages as specified on Form 1: If necessary, access the Programming Main Menu. If you are already at the Programming Main Menu, skip to Step 2. a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button[...]

Initial Programming Automated Attendant Service Before you begin, locate Forms 1, 3, 3A, 4, and 5 for the voice messaging system. If the system is set for Bilingual Mode, also locate Forms 3B, 4A, and 5A. If Automated Attendant Service is not to be used; skip to “Voice Mail Service.” Otherwise, to program Automated Attendant Service: ■ ■ If[...]

Initial Programming 8. Do one of the following: 9. 10. 11. 12. 13. 14. 15. 16. 17. — If you chose Selector Code Transfer in Step 7, enter the extension, Hunt Group, or Calling Group number specified in Column C of Form 3. This value corresponds to the Selector Code entered in Step 5. Then, press [ # ]. Go to Step 10. — If you chose Announcement[...]

Initial Programming Night Menu Prompt To record the Night Menu Prompt specified on Form 5: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. If necessary, access the Programming Main Menu. if you are already at the Programming Main Menu, skip to Step 2. a. b. c. d Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. Press [ 9 ] [ 9 ] [ # ]. Enter the[...]

Initial Programming Bilingual Mode Menu Definition, Day Menu Prompts, and Announcements To define the Automated Attendant Service menu as specified on Form 3 and to record the Day Menu Prompts for the Primary and Secondary Languages specified on Form 4 and 4A, and the Automated Attendant Announcement(s) specified on Form 3B, follow this procedure. [...]

Initial Programming 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. Repeat Steps 5 through 8 for each Selector Code for which there is information in Column C. Press [ ★ ] [ # ] to approve your entries and finish modifying the Menu Definition. At this point, do one of the following: — — — — If you do not want to record a Day Menu Prom[...]

Initial Programming 23. 24. Press [ ★ ] [ 7 ] to return to the Programming Main Menu. Continue with “Night Menu Prompt” or go to the section, “Voice Mail Service.” Night Menu Prompt To record the Night Menu Prompt in the Primary and Secondary Languages specified on Form 5 and Form 5A: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. If necessary, a[...]

Initial Programming 13. 14. 15. 16. 17. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record this Menu Prompt. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. — — Press [ 2 ] [ 3 ] to play back this Menu Prompt. Press [ ★ ] [ 3 ] to delete this Menu Prompt and return t[...]

Initial Programming Voice Mail Service Before you begin, locate Form 2 for the voice messaging system. Check to see if mailboxes are numbered differently from the factory defaults, if any mailbox is to be deleted, or if a Mailbox Language is changed for any mailbox. ■ ■ ■ ■ ■ If mailboxes are not numbered differently, no mailbox is delete[...]

Initial Programming Creating a Mailbox To create mailboxes as specified on Form 2: 1. 2. 3. 4. 5. 6. 7. If necessary, access the Programming Main Menu. If you are already at the Programming Main Menu, skip to Step 2. a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. Enter the Mailbox Password an[...]

Initial Programming Assigning Outcalling Privileges When the system is first installed, the Outcalling feature is not assigned to any mailbox. CAUTION: Before you assign mailboxes Outcalling privileges, you should consider the several system performance and security issues: If the privilege is assigned to a majority of users and their message traff[...]

Initial Programming Line Ownership Before you begin, locate Form 6 for the voice messaging system. ■ If Form 6 is filled out, use the procedure below to assign ownership. ■ If Form 6 is not filled out, skip to “Communications System Programming.” Assigning Line Ownership To assign an owner to an outside line as specified on Form 6: 1. 2. 3.[...]

Initial Programming Communications System Programming Automated Attendant Service Before you begin, locate Forms A, B1, and C of the System Planner for the communications system. Refer to Form A, Page 1, Line Coverage, to see if any lines are checked for VMS–AA. If so, use this section to program Automated Attendant Service; otherwise, skip to ?[...]

Initial Programming VMS Hunt Delay Check Form A, Page 2, VMS Hunt Delay. If Delayed is specified, follow the procedure below. Otherwise, skip to the next section, “Automatic Extension Privacy.” To change the VMS Hunt Delay setting from Immediate to Delayed as specified on Form A, Page 2: 1. 2. 3. Press [ # ] [ 5 ] [ 0 ] [ 6 ]. Press [ Next Data[...]

Initial Programming Night Service Check Form C for extension 10. If a Night Service button is specified, follow the procedure below. To program Night Service on a button with lights at extension 10 as specified on Form C: 1. Press [ # ] [ 5 ] [ 0 ] [ 3 ]. 2. At this point, do one of the following: — If you want to assign Night Service to the firs[...]

Initial Programming Disallowed Phone Numbers If Outcalling is permitted, a Disallowed Phone Number List (#404) can be created to restrict calls. Creating a Disallowed Phone Number List Check communications system Planning Form D to see if a Disallowed Phone Number List is needed for Outcalling. If so, continue with the procedures in this section; o[...]

Initial Programming Allowed Phone Numbers If Outcalling is permitted, an Allowed Phone Number List (#407) can be created to identify numbers to which Outcalling is allowed. Creating an Allowed Phone Number List Check communications system Planning Form D to see if an Allowed Phone Number List is needed for Outcalling. If so, continue with the proce[...]

Initial Programming Call Answer Service Before you begin, locate Forms A and B2 of the System Planner for the communications system. ■ ■ ■ Refer to Form A, Page 1, Line Coverage. If either check marks or extension numbers appear in the VMS-Mail column, use “Line Coverage” on the next page to program personal lines for Call Answer Service.[...]

Initial Programming Line Coverage Extension To assign line coverage for the extension numbers specified in the VMS-Mail column on Form A, Page 1, Line Coverage: Press [ # ] [ 2 ] [ 0 ] [ 8 ]*. 1. 2. 3. 4. 5. 6. 7. At the Line: prompt, enter the first line for which an extension is specified in the VMS-Mail column of Form A, Page 1, Line Coverage. A[...]

Initial Programming VMS Cover Rings Check Form A, Page 2, to see if VMS Cover Rings (#117)* is different from the factory setting of 3. If it is, follow the procedure below beginning with Step 1. If not, skip to Step 3 of the procedure below. To change the number of times calls ring before they are sent to the voice messaging system as indicated on[...]

Initial Programming Do Not Disturb Used in conjunction with either automatic VMS cover or manual VMS cover, this button lets subscribers send callers immediately to his or her mailbox (instead of ringing the extension first). To program a Do Not Disturb (DND) button as specified on Form C: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ Syste[...]

Initial Programming Voice Mail Messages This intercom Auto Dial button allows the subscriber to access the voice messaging system with the touch of one button. To program a Voice Mail Messages (VMMsgs) button as specified on Form C: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. 3. 4. 5. Dial the [...]

Initial Programming Verifying System Operation After you finish programming the voice messaging system and the communications system, you should perform the tests described in this section to verify system operation. If your system allows programming from extension 11*, you should perform these tests from extension 11 to keep extension 10 free for [...]

Initial Programming Repeat Steps 2 through 4 for each line that has Automated Attendant Service coverage. 9. 10. If the VMS Hunt Schedule is set for Always, continue with “Night Menu” below. Night Menu 1. 2. 3. Make sure the Night Service button at extension 10 is on. Call in on a line answered by the Automated Attendant Service. If the system [...]

Initial Programming Call Answer Service VMS Extension Coverage 1. 2. 3. 4. Press the Do Not Disturb button at the appropriate destination extensions to quickly route your test calls to Call Answer Service. For extensions that do not have Automatic VMS Cover, turn on coverage by pressing the VMS Cover button at those extensions. Call the first exten[...]

System Management 5 Contents General Information ■ Changing Your Password ■ Training Co-Workers Language Outcalling Using the Tutor Feature Receptionist’s Responsibilities Group Calling Tips Language ■ Modifying the Language Mode ■ Monolingual Mode Playing the System Language Modifying the System Language ■ Bilingual Mode Playing the Pr[...]

Contents ■ Bilingual Mode Playing the Menu Definition and Announcements Playing the Day and Night Menu Prompts in the Primary and Secondary Languages Modifying the Menu Definition, Day Menu Prompts, and Announcements Modifying the Night Menu Prompts ■ Group Call Distribution ■ VMS Hunt Delay ■ Automatic Extension Privacy ■ VMS Hunt Schedu[...]

System Management 5 This chapter provides the programming procedures you can use to make changes to the voice messaging system to reflect changes in your company. Most changes you make will occur because of personnel changes. The following list identifies areas of system programming that you are likely to change as you manage the system on an on-go[...]

System Management General Information This section tells you how to change the System Manager’s password, which is required for changing voice messaging system settings. It also provides information that you should share with all system users and other information that is specifically for the receptionist at extension 10. Changing Your Password T[...]

System Management Training Co-Workers Language You should let system users know about the following language options: ■ ■ You can change the language of voice prompts that a subscriber hears when recording a personal greeting, retrieving messages, and other Voice Mail services. This language can be different from the System Language set for Mon[...]

System Management ■ ■ ■ ■ If a message arrives at a subscriber’s mailbox after the specified Outcalling time interval, Outcalling notification for that message is not initiated at the next Outcalling time interval. The system attempts to outcall three times within a minimum time interval of 15 minutes between attempts. However, during hea[...]

System Management Using the Tutor Feature Tutor is an “on-line help” feature that allows all system users (not just voice messaging system subscribers) to easily access and listen to information on commonly-used communications system features. You should let system users know about this feature and recommend that users stick the Tutor Service l[...]

System Management Receptionist’s Responsibilities After the voice messaging system is installed, the receptionist at extension 10 should be aware of certain interactions between the voice messaging system and the receptionist’s extension. Use the following list as a guide when you explain these interactions to the receptionist: ■ ■ ■ ■ [...]

System Management Group Calling Tips It is important to note that voice mail coverage is not provided for group calls. If your system is set up for group transfer, be sure that the receptionist is aware of the following items: ■ ■ ■ If the Automated Attendant Service transfers a call to a Hunt Group or Calling Group*, and all members in the g[...]

System Management Language You can choose the Language Mode, either Monolingual or Bilingual, and the Language(s) used by that mode (see Figure 5-1). Monolingual Mode supports a single System Language that callers hear when they call in to the voice messaging system. Bilingual Mode supports two languages, a Primary Language and a Secondary Language[...]

■ ■ ■ System Management If you need to change current programming for Language, you can use the instructions presented in this section. For example: If you want to change the Language Mode from Monolingual to Bilingual or Bilingual to Monolingual, use “Modifying the Language Mode.” If you want to change the current System Language used in[...]

System Management 4. 5. Either: — Press [ 1 ] for Monolingual Mode. The system plays: System is in Monolingual Mode. To program Language Mode, press 1. To program System Language, press 2. If finished, press * #. — Press [ 2 ] for Bilingual Mode. The system plays: System is in Bilingual Mode. To program Language Mode, press 1. To program System[...]

System Management 4. 5. Press [ 2 ]. The system plays: System language is LANGUAGE (where LANGUAGE is the current language). To play System Language, press 2. To modify System Language, press 6. If finished, press * #. At this point, do one of the following: — — To change the System Language, go to Step 4 of “Modifying the System Language.”[...]

System Management 4. 5. 6. 7. Press [ 6 ]. The system plays the current System Language, then prompts you to enter the number corresponding to the desired language. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language), press 9 to confirm or 6 to cancel. Either: — Press [ 6 ] to[...]

System Management Bilingual Mode Playing the Primary Language To listen to the current Primary Language: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c . Enter the Password and press [ # ]. d. Press [ 9 ]. The system plays the system programm[...]

System Management Modifying the Primary Language Update Form 1 for the voice messaging system to show the change in the Primary Language selected for Bilingual Mode. When you change the Primary Language, the system uses any recorded messages already associated with the new Primary Language. After changing the Primary Language, listen to the Automat[...]

System Management 6. 7. 8. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language), press 9 to confirm or 6 to cancel. Either: — Press [ 6 ] to cancel your selection. The system plays: Primary Language has not been changed. — Press [ 9 ] to confirm your selection. The system pla[...]

System Management 5 . 6 . Press [ 2 ]. The system plays: Secondary language is LANGUAGE (where LANGUAGE is the current language). To play Secondary Language, press 2. To modify Secondary Language, press 6. If finished, press * #. At this point, do one of the following: — — To change the Secondary Language, go to Step 5 of “Modifying the Secon[...]

System Management 5. 6. 7. 8. Press [ 6 ]. The system plays the current Secondary Language, then prompts you to enter the number corresponding to the desired language. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language), press 9 to confirm or 6 to cancel. Either: — Press [ 6 ][...]

System Management Automated Attendant Service Automated Attendant Service (see Figure 5-2) can provide both day and night operation so callers can hear an appropriate prompt in either the System or Primary Language when they call your company. The voice messaging system switches to day or night operation depending on the setting of the Night Servic[...]

System Management Programming Main Menu (Press 9 ) Automated Attendant (Press 3 ) Day Menu (Press [ 1 ]) Yes N o Bilingual Mode? Yes Bilingual Mode? N o Play Day Modify Menu Prompt Definition and/or (Press [ 2 ][ 1 ]) Day Prompt (Press [ 6 ]) Night Menu (Press [ 2 ]) Play Night Prompt (Press [ 2 ][ 1 ]) Play Menu Definition and Play Primary Modify [...]

System Management If you need to change current programming for the Automated Attendant Service, you can use the instructions presented in this section. For example: ■ ■ ■ If you want to change the transfer options available for outside callers, use “Modifying the Menu Definition, Day Menu Prompt, and Announcements” and “Modifying the N[...]

System Management ■ Announcement. You can assign any of the selector codes to an Announcement number. When a caller presses the single-digit selector code, the system plays an Announcement (primary or secondary) that you assigned to that digit. Each Announcement can be up to four minutes in length. You can set the system to play the Announcement [...]

System Management Other Options Automated Attendant Service provides the following built-in options—no programming required—for use in your menu prompt: ■ ■ ■ ■ A third type of transfer option, which is always available to outside and inside callers, may be useful in certain situations. With this type of transfer, when callers press [ ?[...]

System Management 3 . 4 . 5 . 6 . 7 . Press [ 1 ] for the Day Menu. The system plays: To play the menu, press 2; to modify the menu, press 6. If finished, press * #. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. Press [ 2 ] to play the Menu Definition. The system plays[...]

System Management 4. 5. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. To play the Menu Prompt, press [ 1 ]. The system plays the Day or Night Menu Prompt depending on your choice in Step 3. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit. [...]

System Management 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Press [ 6 ]. The system plays: Please enter a selector code from 1 to 9. When finished modifying the Menu Definition, press * #. lf you want to modify only the Day Menu Prompt, go to Step 10. Otherwise, continue with Step 6. Enter a Selector Code from 1 through 9. The system plays the current Sele[...]

System Management 14. 15. 16. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record the Day Menu Prompt or Announcement. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. Otherwise, go to Step 15. — Press [ 2 ] [ 3 ] to play back the Day Menu Prompt or Announcement. Repeat, i[...]

System Management 6. 7. 8. 9. Press [ 1 ] when you are finished recording. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record the Night Menu Prompt. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. — Press [ 2 ] [ 3 ] to play back the Night Menu Prompt. — Press [ ★ ] [...]

System Management 4. 5. 6. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. Press [ 2 ] to play the Menu Definition. The system plays the current Menu Definition. lf an Announcement is recorded, the system plays the Selector Code and associated Announcement number. Either[...]

System Management 4. 5. 6. 7. 8. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. Press [ 1 ] to play the menu prompt. The system plays: To play Primary Language prompt, press 1. To play Secondary Language prompt, press 2. If finished, press * #. Either: — — Press [ 1[...]

System Management Modifying the Menu Definition, Day Menu Prompts, and Announcements Update Forms 3 and 4A for the voice messaging system to show modifications to the Menu Definition and/or Day Menu Prompts; update forms 3, 3A, and 3B for the voice messaging system to show modifications to the Automated Attendant Announcements. Then use the updated[...]

System Management 6. 7. 8. 9. 10. 11. 12. 13. 14. Enter a Selector Code from 1 through 9. The system plays the current Selector Code Action (or Announcement number and Announcement), then asks: Do you want to make a modification? Press 9 to confirm or 6 to cancel. Press [ 9 ] to confirm that you want to modify this Selector Code. At this point, do [...]

System Management 15. 16. 17. 18. 19. 20. 21. 22. Modifying the Night Menu Prompts Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record this Day Menu Prompt or Announcement. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. Otherwise, go to Step 16. — Press [ 2 ] [ 3 ] to pl[...]

System Management 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Press [ 2 ]. The system plays: To play the menu, press 2; to modify the menu, press 6. If finished, press * #. Press [ 6 ]. The system plays: To record Primary Language prompt, press 1. To record Secondary Language prompt, press 2. To save any recordings, press #. Lift the handset: — Press [ 1 ] [...]

System Management Group Call Distribution Use this communications system procedure to specify a new outside line on which you want Automated Attendant Service. Update Line Coverage on Form A, Page 1 of the System Planner for the communications system to show modifications to VMS-AA lines before you begin. To assign VMS-AA lines to Hunt Group 7: 1. [...]

System Management Automatic Extension Privacy If VMS Hunt Delay is set to Immediate, use this procedure to prevent users from accidentally picking up calls sent to the voice messaging system. Update Form B1 of the System Planner for the communications system to show Automatic Extension Privacy (#304) as Assigned for the PARTNER MAIL VS extensions. [...]

System Management Modifying Mailboxes The voice messaging system is shipped with mailboxes already created for a predetermined number of extensions. If a Mailbox Expansion Card is installed, mailbox capacity is increased. The characteristics of mailboxes are as follows: ■ ■ Receptionist’s Extension. Extension 10 has a maximum storage capacity[...]

Programming Main Menu (Press 9 ) System Management Mailboxes (Press [ 4 ]) Mailbox Number (Enter Number +[ # ]) Yes Mailbox No Number Exists? Reinitialize Create Main Menu Mailbox (Press [ 3 ]) (Press [ 4 ]) Reinitialize Mailbox (Press [ 4 ]) Administer Outcalling (Press [ 5 ]) Program Mailbox Language (Press [ 6 ]) Delete Mailbox (Press[ * ][ 3 ])[...]

System Management If you need to change current mailbox programming, you can use the instructions presented in this section. For example: ■ ■ ■ ■ ■ If an employee leaves the company, you can set up the previously assigned mailbox number for a new employee. To do so, use “Reinitializing a Mailbox,” which returns the mailbox to its fact[...]

System Management Hardware Considerations After you delete a mailbox, you can reassign that mailbox to another subscriber’s extension using the “Creating a Mailbox” procedure. Remember that mailbox numbers and extension numbers are the same. You can also assign available mailboxes to extensions that do not have phones connected to them so tha[...]

System Management Line Jacks Line Jacks Extension Jacks PARTNER ACS 2-Slot Carrier Extension Jacks 206 Module Extension Jacks Line Jacks Extension Jacks PARTNER ACS 5-Slot Carrier Line 206 Modules Jacks Extension Jacks Figure 5-5. Dial Plan for PARTNER Advanced Communications Systems Keep in mind that the modules you have installed in your carrier [...]

System Management Review the following notes before you program guest mailboxes: ■ ■ If you have empty slots in the carrier, you can assign guest mailboxes to those extensions in the dial plan that correspond to the empty slot(s). When you assign guest mailboxes, it is recommended that you start assignments from the high end of the dial plan. ([...]

System Management Checking a Mailbox’s Status Use this procedure to determine if a mailbox exists: 1. 2. 3. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. d. Enter the Password and press [ # ]. Press [ 9 ]. The system plays the system programming options. P[...]

System Management SECURITY ALERT: As a safeguard against toll fraud, delete unused mailboxes. To delete a mailbox: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. Enter the Password and press [ # ]. d. Press [ 9 ]. The system plays the system[...]

System Management Creating a Mailbox Update Form 2 for the voice messaging system to show mailboxes to be created; then use the updated form while performing the following procedure. The system is shipped with mailboxes for a predetermined number of extensions. If you already have the maximum amount of mailboxes, you must delete an unused mailbox b[...]

System Management 4 . 5 . Press [ 4 ]. The system plays: Created. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit. Reinitializing a Password If a subscriber forgets the password for his or her mailbox, you can reinitialize the password to the factory setting of 1234 so the user can retrieve messages. Remind the subscri[...]

System Management Reinitializing a Mailbox To prepare a previously used mailbox for a new subscriber, you can reinitialize the mailbox. This procedure deletes any messages left in the mailbox and turns off the phone’s message light (if lit), erases the personal greeting (if recorded), changes the password back to the factory setting (1234), and c[...]

1 . 2 . 3 . 4 . 5 . 6 . c. d. System Management Playing a Mailbox’s Language To play the language currently used for a mailbox: Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. Enter the Password and press [ # ]. Press [ 9 ]. The system plays the system programm[...]

System Management Modifying a Mailbox’s Language Update Form 2 for the voice messaging system to show the languages assigned to mailboxes; then use the updated form while performing the following procedure. To modify a mailbox’s language: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programm[...]

7 . System Management Either: — Press [ 9 ] to confirm. The system plays: Mailbox Language has been changed. — Press [ 6 ] to cancel. The system plays: Mailbox Language has not been changed. 8. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit. Administering Outcalling for a Mailbox The Outcalling feature dials a tel[...]

System Management 2. 3. 4. 5. 6. 7. Press [ 4 ] to program mailboxes. The system tells you how many mailboxes exist and how many are allowed, then: Please enter the mailbox number followed by # or press # for the next mailbox. Enter the number of the mailbox for which you want to activate/deactivate Outcalling privileges followed by [ # ]. The syst[...]

System Management Automatic VMS Cover Use this communications system procedure to assign automatic voice mail coverage to the appropriate extensions. Update Form B2 of the System Planner for the communications system before you begin. To assign Automatic VMS Cover to extensions: 1. 2. 3. 4. 5. 6. 7. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [...]

System Management Line Coverage This feature lets callers who call in on a covered line leave messages in the mailbox of a specific subscriber. Line coverage typically is used for personal lines or outside access to the voice messaging system if Automated Attendant Service is not used. There are two ways to set up line coverage: ■ ■ For VMS Lin[...]

System Management VMS Line Coverage If you specify VMS Line Coverage for any system lines, you must assign an owner to the covered lines to prevent the system from transferring callers who call in on those lines to the receptionist’s extension. This section provides instructions on how to: ■ ■ Use Line Ownership (see Figure 5-6) to scan, assi[...]

System Management Scanning Line Ownership To review the current owners of outside lines: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. d. Enter the Password and press [ # ]. Press [ 9 ]. The system plays the system programming options. Pres[...]

1. 2. 3. 4. 5. 6. 7. c. d. System Management Assigning Line Ownership Update Form 6 for the voice messaging system to show the line number that requires coverage and the line owner’s extension number; then use the updated form while performing the following procedure. Make sure you also use “Group Call Distribution (#206)” later in this secti[...]

System Management Modifying Line Ownership Update Form 6 for the voice messaging system to show modifications to line ownership; then use the updated form while performing the following procedure. To change line ownership: 1. 2. 3. 4. 5. 6. 7. Access the Programming Main Menu: a. b. c. d. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsg[...]

System Management Deleting Line Ownership Update Form 6 for the voice messaging system to show the ownership assignments you want to delete; then use the updated form while performing the following procedure. NOTE: If you remove line ownership, either use Group Call Distribution (#206) to remove VMS Line Coverage from the line or assign a new mailb[...]

System Management Group Call Distribution Use this procedure to modify the assignment of outside lines for VMS Line Coverage. Update Form A, Page 1, Line Coverage of the System Planner for the communications system to show modifications to VMS-MAIL lines before you begin. To modify VMS-MAIL lines assignments: 1. 2. 3. 4. 5. 6. 7. 8. Press [ Feature[...]

System Management Extension Line Coverage After assigning Extension Line Coverage, make sure VMS coverage is on for the extension. See “Automatic VMS Cover” earlier in this chapter or “VMS Cover” later in this chapter. Use this procedure to modify the assignment of outside lines for Extension Line Coverage*. To assign VMS-MAIL lines specifi[...]

System Management Telephone Button Programming Update Form C of the System Planner for the communications system if you change button programming for a subscriber’s extension. It is recommended that the following features be programmed on buttons on each subscriber’s system phone: ■ ■ ■ ■ VMS Cover allows the subscriber to manually turn[...]

3. 4. 5. 6. 1. 2. 3. 4. 5. 6. System Management Do Not Disturb Used in conjunction with either automatic or manual extension coverage, this button lets subscribers send callers immediately to their voice mailbox. To program a Do Not Disturb button: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. En[...]

System Management Voice Mail Messages This intercom Auto Dial button allows the subscriber to access the voice messaging system with one touch of a button. To program a Voice Mail Messages button: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Enter the number of the extension to be pr[...]

6 Troubleshooting Contents When You Need Help Automated Attendant Service ■ ■ ■ ■ ■ ■ ■ ■ Outside Callers Hear Ringing, but System Does Not Answer Outside Callers Hear Silence, Tones, or Ringing During Transfer System Does Not Answer Immediately System Cuts Off Part of Greeting System Transfers Call to Receptionist Before Playing th[...]

Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the Technical Service Center at 1 800 628-2888; outside the continental U.S., call your Luce[...]

Troubleshooting Automated Attendant Service Outside Callers Hear Ringing, but System Does Not Answer Possible Cause 1: This is normal when the PARTNER MAIL VS extensions are busy. What to do: There are a number of ways to reduce the amount of time a PARTNER MAIL VS extension is busy. For example, you can recommend that users access the Tutor Servic[...]

Troubleshooting Outside Callers Hear Silence, Tones, or Ringing During Transfer Possible Cause: Music On Hold is not set up for the system. What to do: See Music On Hold (#602) in the Programming and Use guide for the communications system. System Does Not Answer Immediately Possible Cause 1: Automated Attendant Service is programmed for Delayed ca[...]

Troubleshooting System Does Not Transfer Calls Properly Possible Cause 1: If this occurs when the Automated Attendant Service answers calls, the Menu Definition may be programmed incorrectly. What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to test Automated Attendant Service. ■ ■ If outside calls are not transferr[...]

Troubleshooting Unanswered Transferred Calls Ring Continually Possible Cause: In some countries, the telephone company does not always provide a far-end disconnect signal. This causes the line to remain open even after the caller hangs up. What to do: Assign voice mail coverage to all extensions in the system; this is especially important for exten[...]

Troubleshooting Call Answer Service Call Answer Service Takes Too Long to Answer Calls Possible Cause: Calls ring four times at a subscriber’s extension to give the subscriber a chance to answer the call. What to do: Recommend that subscribers program a Do Not Disturb button on their system phones. They should turn on the feature when they leave [...]

Troubleshooting Voice Mail Service Subscriber Unable to Log In to Voice Mail Possible Cause 1: A subscriber entered the number of a mailbox that does not exist. What to do: Make sure the subscriber enters an existing mailbox number. Use “Playing a Mailbox’s Status” in Chapter 5 to check the status of existing mailboxes. ■ ■ If the subscri[...]

Troubleshooting Subscriber Cannot Forward Messages to Another Subscriber Possible Cause 1: The recipient’s mailbox is full or does not have enough space remaining to accommodate the message. What to do: Old messages must be deleted regularly from mailboxes. When a subscriber’s mailbox is full, the caller cannot leave a message in that mailbox b[...]

Troubleshooting Possible Cause 3: The PARTNER MAIL VS may not be programmed correctly. What to do: Refer to Figure 2-1 in Chapter 2 to determine the extension numbers that are associated with the PARTNER MAIL VS module. Then use Hunt Group Extensions (#505) to verify that the VMS extensions are assigned to Hunt Group 7. ■ ■ If Hunt Group 7 does[...]

Troubleshooting Possible Cause 3: A line may not be available to place a call. What to do: If all lines are in use when the system attempts to outcall, the outcall does not go through. The mail system attempts to outcall three times within a minimum time interval of 15 minutes between attempts. When subsequent attempts are made during a peak line-a[...]

Troubleshooting Language Cannot Switch Between Primary and Secondary Languages Possible Cause: The system is set for Monolingual Mode. What to do: Refer to “Modifying the Language Mode” in Chapter 5 to determine the system’s Language Mode. Cannot Understand Language Prompts Possible Cause: Either a language you do not understand was inadverte[...]

■ ■ ■ † Specifications A Capacities Mailboxes ■ ■ Automated ■ Attendant ■ ■ ■ Mail Capacity: Ext. 10, 60 minutes (120 messages); subscriber, 20 minutes (40 messages) Message Length: 1 second to 4 minutes Personal Greeting Length: 1 second to 4 minutes Answers on this number of rings: 2 (immediate) or 4 (delayed) Receptionist’s[...]

Specifications Communications The PARTNER MAIL VS system is supported on the following System PARTNER Plus, PARTNER II, PARTNER Advanced, and PARTNER 48 communications systems: ■ In most countries: Release 3.1 or later of PARTNER Plus, PARTNER II, and PARTNER 48, and Release 1.0 of PARTNER Advanced Communications System ■ In United Kingdom: Rel[...]

Specifications Environmental ■ Requirements— Control Unit ■ ■ ■ ■ ■ ■ Mount on a wall at least 2 feet (0.6 meters) from the floor (wall mounting required) Locate within 5 feet (1.5 meters) of the network interface jacks and a properly grounded electrical outlet not controlled by switch, using supplied 7-foot (2.1 meter) cords Mount [...]

Specifications Government ■ U.S.: FCC Part 68 Approvals and FCC registration number (U.S.): AS5 USA-61630-KF-E Local Phone FCC Part 15 Class A Company REN (outside line jack): 0.9A per line jack Information Jack type: RJ11C Loop start lines ■ Canada: IC CP01, Issue 7 IC registration number (Canada): 230 3756A IC CS03, Issues 6&7 Load Number[...]

FCC Information B Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial e[...]

FCC Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ ■ ■ ■ Means of Connection: Connection to the telephone network shall be through a standard network interface jack USOC RJ11C. These USO[...]

FCC Information IC Notification and Repair Information The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The IC does not guarantee the equipment will operate to the user’s satisfaction. Before install[...]

FCC Information Renseignements sur la notification du ministére des Communications du Canada et la réparation L’étiquette du Ministère des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de tél[...]

Warranty Information C Repair Information Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer for warranty and repair information applicable to your system. In-Warranty Repairs If you purchased or leased your system directly from Lucent Technologies, Lucent Technologies will repair it free of cha[...]

Warranty Information Post-Warranty Repairs If you purchased your system from Lucent Technologies and you have a post- warranty service contact, Lucent Technologies service is provided under the terms of that contract. To significantly reduce unexpected repair costs after the warranty period, you can purchase a post-warranty service contract from Lu[...]

Warranty Information Lucent Technologies Warranty and Limitation of Liability Lucent Technologies warrant you, the customer, that your system will be in good working order on the date Lucent Technologies or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”). If you notify Lucent Technologies or its Aut[...]

Warranty Information LUCENT TECHNOLOGIES’ OBLIGATION TO REPAIR, REPLACE, OR REFUND, AS SET FORTH ABOVE, IS YOUR EXCLUSIVE REMEDY. EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LUCENT TECHNOLOGIES, ITS AFFILIATES, SUPPLIERS, AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A P[...]

Voice Messaging System Planning Forms D This appendix contains the voice messaging system forms. We suggest you fill in a photocopy of the form you need, leaving the blank original in the book, in case you need to make revisions in the future. These forms must be completed before the voice mail system is installed because they serve as a reference [...]

Voice Messaging System Planning Forms How To Use the Forms The following table shows what voice mail system forms should be completed according to your voice mail system feature selection: To Use VMS From Programming Form Main Menu, press Select Language Mode, System Language, Primary 1 [ 1 ] and Secondary Language Assign Mailboxes to subscribers, [...]

Form 1: Language Language Mode: ❑ Monolingual ✔ ❑ Bilingual Monolingual Mode–System Language: ❑ U.S. English ✔ ❑ U.K. English ❑ Latin American Spanish ❑ Canadian French ❑ Other–specify Bilingual Mode–Primary Language: ❑ U.S. English ✔ ❑ U.K. English ❑ Latin American Spanish ❑ Canadian French ❑ Other–specify Bil[...]

Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Outcalling Language Assigned Mailbox Subscriber Name Mailbox Outcalling Language Assigned 10 ✔ (26 ✔ ) (11 ✔ ) (27 ✔ ) (12 ✔ ) (28 ✔ ) (29 ✔ ) (13 ✔ ) (14 ✔ ) (15 ✔ ) (16 ✔ ) (30 ✔ ) (31 ✔ ) (32 ✔ ) (17 ✔ ) (33 ✔ ) (34 ✔ ) (18 ✔ ) (19 ✔ ) (35 ✔ ) (20[...]

Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announcement # 1 (10–19 ✔ ) 2 (20–29 ✔ ) 3 (30–39 ✔ ) 4 (40–49 ✔ ) 5 (50–57 ✔ ) 6 7 (71–74, 771–776 ✔ ) 8 9 Transfer to Mailbox 10 ✔[...]

Form 3: Menu Definition Programming the Menu ■ To program the menu definition, dial [ 3 ] from the Programming Main Menu and select the Day Menu. After defining the menu, the system will prompt you to record the menu prompt. See Form 4 for the Day Menu Prompt and Form 5 for the Night Menu Prompt; for Bilingual Mode, also see Forms 4A and 5A. See [...]

Form 3A: Automated Attendant Announcement— System Language or Primary Language Required if Selector Code Transfer is set to Announcement Announcement # : Announcement # : General Information Completing this Form ■ ■ ■ ■ After the Announcement plays, you can program the system to Write the Announcement and its number in the space provided.[...]

Form 3B: Automated Attendant Announcement—Secondary Language Required for Bilingual Mode only if Selector Code transfer is set to Announcement Announcement # : Announcement # : General Information ■ ■ ■ ■ ■ After the Announcement plays, you can program the system to hang up or to offer callers the option of pressing *4 (to repeat this A[...]

Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off. The Day Menu Prompt and the Night Menu Prompt use the same Menu Definitio[...]

Form 4A: Day Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off. The Day Menu Prompt and the Night Menu Prompt[...]

Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on. The Night Menu Prompt and the Day Menu Prompt use the same Menu De[...]

Form 5A: Night Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on. The Night Menu Prompt and the Day Menu Prompt use the same [...]

Form 6: Line Ownership Required if VMS Line Coverage exists for one or more lines Line # Telephone Number Line Owner (Subscriber Name) Mailbox General Information ■ Lines in the system are assigned either ownership or Automated Attendant Service coverage—a single line cannot be assigned both types of coverage. ■ ■ ■ ■ Note that more tha[...]

Communications System Planning Forms E This appendix contains samples of the communications systems Planning Forms. These forms identify certain features of the communications system that must be programmed before the voice mail system is installed to ensure that both systems are integrated and function appropriately. It is important to keep an acc[...]

Communications System Planning Forms How To Use the Forms The following table shows what procedures should be used and to which communications systems forms they correspond in planning for voice mail system installation and programming: To Use Complete Feature/Procedure CS Form Assign the extensions associated with the VMS Hunt Group B2 hardware to[...]

Form A: System Configuration PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 2. 1. 2. 3. 4. 5. 7. Customer Billing Name 6. Features Customer is most interested in (most important first): Installation Address Contact Name Phone ( ) – Person to be Train[...]

Form A: System Configuration PAGE 2 of 2 Lucent Technologies Bell Labs lnnovations Required for PARTNER Advanced Communications System. For additional instructions, see pages 3 and 4. 8. 9. System Settings. Write response on line for each item. ● Receptionist answers calls during business hours? Write “Yes” or “No” . ● Number of Lines {[...]

Form B1: System Extensions PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension Ext. Jack l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l[...]

Form B1: System Extensions PAGE 2 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 5. l l l l l l l l l l l l l l l ldentify Telephone Identify Auxiliary Equipment Attached to this Extension l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l [...]

Form B1: System Extensions PAGE 3 of 3 Lucent Technologies Bell Labs Innovations May be used if Ext. Name Display is checked on Form B1, page 1 of 3 or page 2 of 3. Ext. Jack Write 2-Digit Code for Each Character To Be Displayed — See Table at Right No. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 4[...]

Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults. For additional instructions, see pages 6 and 7. Identify Extension Settings Identify Line Ringing {CTP} Option If Different than Default Identify Restrictions/Permissions Identify Group Assign[...]

Form B2: Customized Extension Settings PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults. For additional instructions, see pages 6 and 7. Identify Group Assignments Identify Line Ringing {CTP} Option If Different than Default Identify Restrictions/Permissions Identify Extension Set[...]

Form C1: PARTNER-34D Phone PAGE 1 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Template Instructions ● If desired, write in line number, dial code feature, or auto dial number ● If desired, write in Line Ringing (Imm, De[...]

Form C2: Intercom Autodialer PAGE 2 of 8 Lucent Technologies Bell Labs Innovations Template Instructions ● The numbers in the lower right corner for each button represent the default extension assignments. If you change them, write in the SAMPLE new assignments. If desired, write in Intercom Ring (Ext-XX) or Voice Signal (ExtVS-XX), or Manual Sig[...]

Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR Wak[...]

Form C4: PARTNER-6 Phone PAGE 4 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Template Instructions ● lf desired, write in line number, dial code feature, or auto dial number ● If desired, write in Line Ringing (Imm, Del,[...]

Lucent Technologies Bell Labs Innovations Form C5: MLS-34D Phone PAGE 5 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR Tem[...]

PAGE 6 of 8 Lucent Technologies Bell Labs Innovations Form C6: MLS-18D Phone Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR Wak[...]

Form C7: MLS-12/12D Phone PAGE 7 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR Wake Up[...]

Form C8: MLS-6 Phone PAGE 8 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. SAMPLE Template Instructions ● If desired, write in line number, dial code feature, or auto dial number ● If desired, write in Line Ringing (Imm, Del, or [...]

Form D: Number Lists PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required if Form B2 identifies Disallowed or Allowed List Assignments. For additional instructions, see page 14. Disallowed Phone Number Lists {#404} Required only if Disallowed List Assignment {#405} is specified on Form B2. Write the telephone numbers that users are preven[...]

Form D: Number Lists PAGE 2 of 3 Lucent Technologies Bell labs Innovations Emergency Phone Number List {#406} Write Emergency Phone Numbers that can be dialed from any phone that has access to an outside line regardless of assigned restrictions. Entry Telephone Number 1 Person/Place 01 02 03 04 05 06 07 08 09 10 1. 2. Telephone Number can be up to [...]

Lucent Technologies Bell Labs Innovations Form D: Number Lists PAGE 3 of 3 Required only if Forced Account Code Verification is desired. For additional instructions, see page 15. Forced Account Code List {#409} Entry Account Code (up to 6 digits) 1 Write Description Write Description Entry Account Code (up to 6 digits) 1 01 34 02 35 03 36 04 37 05 [...]

Form E: System Speed Dial Numbers PAGE 1 of 1 Lucent Technologies Bell Labs Innovations Optional for PARTNER Advanced Communications System. For additional instructions, see page 16. To Dial: On system phones, press [ Feature ] + 3-digit code. On standard phones, press [ # ] + 3-digit code while receiving intercom dial tone. Code Name/Company 600 6[...]

Form A: System Configuration PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 2. 1. 2. 3. 4. 5. 8. Customer Billing Name 6. Installation Address Contact Name Phone 7. () – Person to be Trained Phone Alternate Trainee’s Name Phone () – () – Sol[...]

Form A: System Configuration PAGE 2 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 3. 9. System Settings. Write response on line for each item. VMS-AA: ● ● ● ● ● ● ● ● ● ● Receptionist answers calls during business hours? Write “Yes?[...]

Form A: System Configuration PAGE 3 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 4. 11. Auxiliary Equipment (System). Check if applicable: [ ] [ ] [ ] [ ] [ ] [ ] Battery Backup Caller ID Devices Loudspeaker Paging: Number of zones Magic on Hold (Music o[...]

Form B1: System Extensions PAGE 1 of 4 Lucent Technologies Bell Labs Innovations l l l l l l l l l l l l l l l l l l l l l l l l l l l l Identify Telephone Identify Auxiliary Equipment Attached to this Extension Attached to this Extension l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l[...]

Form B1: System Extensions PAGE 2 of 4 Lucent Technologies Bell Labs Innovations Required for PARTNER II System extensions 34 through 57. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l l Identify Auxiliary Equipment Attached to this Extension Ide[...]

Lucent Technologies Bell Labs Innovations Form B1: System Extensions PAGE 3 of 4 May be used if Ext. Name Display is checked on Form B1, Page 1 of 4. Ext. Jack Write 2-Digit Code for Each Character To Be Displayed – See Table at Right No. 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Note: Only 12 characters display on M[...]

Form B1: System Extensions PAGE 4 of 4 Lucent Technologies Bell Labs Innovations May be used if Ext. Name Display is checked on Form B1, Page 2 of 4. Ext. Jack Write 2-Digit Code for Each Character To Be Displayed — See Table at Right No. 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 Character Codes Letters: A = 21 N = 6[...]

Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults for PARTNER II System and PARTNER Plus System. For additional instructions, see pages 6 and 7. Identify Identify Restrictions/Permissions If Different than Defaults Identify Line Ringing {CTP} [...]

Form B2: Customized Extension Setting PAGE 2 of 2 Required if you want to change extension settings from defaults for PARTNER II System extensions 34 through 57. For additional instructions, see pages 6 and 7. Lucent Technologies Bell Labs Innovations Identify Extension Settings if Different than Default Identify Restrictions/Permissions Identify L[...]

Form C1: PARTNER-34D Phone PAGE 1 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Check Desired Features Also write in extension or group number Template Instructions SAMPLE ● If desired, write in line number, pool access code, dial code featur[...]

Form C2: Intercom Autodialer PAGE 2 of 8 Lucent Technologies Bell Labs Innovations Template Instructions SAMPLE ● If desired, write in Intercom Ring (Ext-XX) or Voice Signal (ExtVS-XX), or Manual Signal Ring (MS-XX) or Voice Signal (MSVS-XX) If desired, write in user name for this extension Extensions programmed as shown (circle choices): 10 11 F[...]

Form C3: PARTNER-18 Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Template Instructions SAMPLE ● If desired, write in line number, pool access code, dial code feature, or auto dial number ● If desired, write in Line Ringing (Im[...]

Form C4: PARTNER-6 Phone PAGE 4 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Template Instructions SAMPLE ● ● ● If desired, write in line number, pool access code, dial code feature, or auto dial number If desired, write in Line Ringing [...]

Form C5: MLS-34D Phone PAGE 5 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Check Desired Features Also write in extension or group number Template Instructions SAMPLE ● If desired, write in line number, pool access code, dial code feature, o[...]

Form C6: MLS-18 Phone PAGE 6 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Template Instructions SAMPLE ● If desired, write in line number, pool access code, dial code feature, or auto dial number ● If desired, write in Line Ringing (Imm, D[...]

Form C7: MLS-12 Phone PAGE 7 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Check Desired Features Also write in extension or group number SAMPLE Template Instructions ● If desired, write in line number, pool access code, dial code feature, or[...]

Lucent Technologies Bell Labs Innovation Form C8: MLS-6 Phone PAGE 8 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Template Instructions SAMPLE ● If desired, write in line number, pool access code, dial code feature, or auto dial number ● If desired, write in Line Ringing (Imm, Del[...]

Form D: Number Lists PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if Form B1 identifies External Hotlines, or if Form B2 identifies Disallowed or Allowed List Assignments. For additional instructions, see pages 14 and 15. Disallowed Phone Number Lists {#404} Required only if Disallowed List Assignment {#405} is specified on Form B[...]

Form D: Number Lists PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required only if Forced Account Code Verification is desired. For additional instructions, see page 15. Forced Account Code List {#409} Entry Account Code (up tp 6 digits) 1 Write Description Entry Account Code (up to 6 digits) 1 Write Description Entry Account Code (up to 6[...]

Form E: System Speed Dial Number PAGE 1 of 1 Lucent Technologies Bell Labs Innovations Optional for PARTNER II System and PARTNER Plus System. For additional instructions, see page 16. To Dial: On system phones, press [ Feat ] + 3-digit code. On standard phones, press [ # ] + 3-digit code while receiving intercom dial tone. Code Name/Company ★ 1 [...]

Case Studies F Purpose This appendix contains two case studies based on actual customer requirements. Each case study defines the call handling requirements of the business and explains how the planning forms for the communications system and voice messaging system were filled out. You can use these case studies to determine how customer requiremen[...]

Case Studies Case Study #1 About the Customer Tennis Land is a sports center that offers tennis enthusiasts six tennis courts and a large, well-stocked shop for purchasing a variety of tennis paraphernalia including racquets and tennis wear. In addition, Tennis Land offers lessons and clinics from staff coaches. When the coaches are not giving less[...]

Case Studies ■ ■ ■ The mailbox at extension 10 will be used for general messages. Customers who receive Automated Attendant Service and stay on the line or press 0 for assistance will be routed to this extension, which is at the clerk’s desk. Customers who call after business hours will have the option of leaving a message in this mailbox. [...]

Case Studies Filling Out the Planning Forms CS Form A, Page 1 of 2 This section explains how the System Planner for the PARTNER Advanced Communications System Release 1.0 and the forms for the PARTNER MAIL VS Release 4 Voice Messaging System are filled out based on the facts in the Tennis Land case. For brevity, “CS” refers to the System Planne[...]

Case Studies CS Form B1, Page 1 of 3 Write Name/Description: The names listed for extensions 10 though 19 in this column identify the extension assignments. Identify Telephone Attached to this Extension: Check in these columns specify the type of telephone each person or location has. VMS in the Write Name/Description column and checks in the PARTN[...]

Case Studies CS Form C7, MLS-12 Phone VMS Form 1 ■ VMS Form 2 ■ VMS Form 3 ■ ■ ■ ■ ■ ■ VMS Form 3A VMS Form 4 Form C7 indicates that a Voice Mailbox Transfer button is programmed on the MLS-12 phones at extensions 16 and 17. The default settings for Language Mode (Monolingual) and System Language (U.S. English) are used. Subscriber [...]

Case Studies VMS Form 5 ■ When Night Service is on and an unanswered call goes to the Automated Attendant Service, the caller hears the Night Menu Prompt on Form 5. Post-Installation Recommendations ■ ■ ■ Stan, Sally, and the coaches should record a personal greeting and change the factory set password for their mailboxes. Stan, Sally, and [...]

Case Studies F-8[...]

Form A: System Configuration PAGE 1 of 2 Required for PARTNER Advanced Communications System. Lucent Technologies Bell Labs Innovations For additional instructions, see page 2. 1. 2. 3. 4. 5. 7. Customer Billing Name Installation Address Contact Name Phone Person to be Trained Phone Alternate Trainee’s Name Phone () – Sold by ❑ Lucent Technol[...]

Form A: System Configuration PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see pages 3 and 4. 8. 9. System Settings. Write response on line for each item. ● Receptionist answers calls during business hours? Write “Yes” or “No” . ● Number of Lines {[...]

PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Form B1: System Extensions Required for PARTNER Advanced Communications System. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension l l l l l l l l l l l l l l l l l l l l l l Identify Auxiliary Equipment Attached to [...]

Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults. For additional instructions, see pages 6 and 7. Identify Identify Extension Settings Identify Line Ringing {CTP} Option if Different than Default If Different than Default Identify Restriction[...]

Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. ✔ ✔ ✔ ✔ Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button [...]

Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. ● ✔ Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1[...]

Lucent Technologies Bell Labs Innovtions Form C7: MLS-12/12D Phone PAGE 7 or 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR Wake Up [...]

Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Language 10 ✔ Mailbox Subscriber Name Mailbox Outcalling Language Assigned (11 ✔ ) (12 ✔ ) (13 ✔ ) (14 ✔ ) (15 ✔ ) (26 ✔ ) (27 ✔ ) (28 ✔ ) (29 ✔ ) (30 ✔ ) (31 ✔ ) (32 ✔ ) (33 ✔ ) (34 ✔ ) (35 ✔ ) (36 ✔ ) (37 ✔ ) (38 ✔ ) (39 ✔ ) (40 ✔ ) (20 ✔ ) (21[...]

Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announcement # 1 (10–19 ✔ ) 2 (20–29 ✔ ) 3 (30–39 ✔ ) 4 5 6 7 (71–74, 771–776 ✔ ) 8 9 Transfer to Mailbox 10 ✔ General Information Completin[...]

Form 3A: Automated Attendant Announcement— System Language or Primary Language Required if Selector Code Transfer is set to Announcement Announcement # : : Announcement # General Information Completing this Form ■ ■ ■ ■ After the Announcement plays, you can program the system to hang up or to offer callers the option of pressing *4 (to re[...]

Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off. The Day Menu Prompt and the Night Menu Prompt use th[...]

Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on. The Night Menu Prompt and the Day Menu Prompt use the same Men[...]

Case Studies Case Study #2 About the Customer Software Mexico is a small company that develops PC-based software in Tijuana, Mexico. The company prides itself on personalized service and customer satisfaction. The owner, Jose Ramirez, employs a staff of nine including a receptionist, a system administrator, five programmers, a customer service repr[...]

Case Studies Filling Out the Planning Forms ■ ■ This section explains how the System Planner for the PARTNER Plus Release 4.1 Communications System and the forms for the PARTNER MAIL VS Release 4 Voice Messaging System are filled out based on the facts in the Software Mexico case. For brevity, “CS” refers to the System Planner forms for the[...]

Case Studies CS Form B1, Page 1 of 3 Write Name/Description: In this column, the names listed for extensions 10 through 19 and 22 and 23 identify the extension assignments. Identify Telephone Attached to this Extension: Checks in these columns specify the type of telephone each person or location has. ■ ■ ■ ■ “VMS” in the Write Name/Des[...]

Case Studies CS Form C3, PARTNER-18 Phone VMS Form 1 Form C3 identifies the buttons programmed on the PARTNER-18 phones at extensions 12, 13, 14, 15, 16, 17, 18, and 19: Voice Mail Messages and Voice Mailbox Transfer. Language Mode: The check mark in the Bilingual box indicates that the system allows outside callers to choose between two languages.[...]

Case Studies VMS Form 4 ■ When Night Service is off and a call goes to the Automated Attendant Service, the caller hears the prompt on Form 4 in Spanish (the Primary Language). VMS Form 4A When Night Service is off and a call goes to the Automated Attendant Service, the caller hears the prompt on Form 4 in English (the Secondary Language) when he[...]

Case Studies F-26[...]

Form A: System Configuration PAGE 1 of 3 Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 2. 6. Configure Hardware for Hybrid Mode (PARTNER II system only): No ❑ Yes ❑ If yes, call local telephone company— MF Mode and FCC # AS5 USA-21312-MF-E 7. Features Customer is most interested in (most importa[...]

Form A: System Configuration PAGE 2 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 3. 9. 10. System Settings. Write response on line for each item. ● ● ● ● ● ● ● ● ● Receptionist answers calls during business hours? Write “Yes” or “[...]

Lucent Technologies Bell Labs Innovations Form B1: System Extensions PAGE 1 of 3 Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension l l l l l l l l l l l l l l l l l l l l l l l Identify Auxiliary Equipment Ext. [...]

Lucent Technologies Bell Labs Innovations Form B2: Customized Extension Settings PAGE 1 of 2 Required if you want to change extension settings from defaults for PARTNER II System and PARTNER Plus System. For additional instructions, see pages 6 and 7. Identify Identify Extension Settings Identify Restrictions/Permissions If Different than Defaults [...]

Lucent Technologies Bell Labs Innovations Form C1: PARTNER-34D Phone PAGE 1 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number ✔ ✔ Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OC[...]

Lucent Technologies Bell Labs Innovations Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR Wak[...]

Lucent Technologies Bell Labs Innovations Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number ● Night Service Button {#503} NightSvc Outgoing Call Restriction Button {#114} 1 OCR[...]

Form 1: Language Language Mode: Monolingual ✔ Bilingual Monolingual Mode–System Language: U.S. English ✔ U.K. English Latin American Spanish Canadian French Other–specifiy Bilingual Mode–Primary Language: U.S. English ✔ U.K. English Latin American Spanish Canadian French Other–specify Billingual Mode–Secondary Language: U.S. English[...]

Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Outcalling Language Assigned 10 ✔ (11 ✔ ) (12 ✔ ) (13 ✔ ) (14 ✔ ) (15 ✔ ) (16 ✔ ) (17 ✔ ) (18 ✔ ) (34 ✔ ) (19 ✔ ) (20 ✔ ) (21 ✔ ) (22 ✔ ) (23 ✔ ) (24 ✔ ) (25 ✔ ) General Information Mailbox Subscriber Name Mailbox Outcalling Language Assigned (26 ✔ ) (27[...]

Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announcement # 1 (10–19 ✔ ) 2 (20–29 ✔ ) 3 (30–39 ✔ ) 4 5 6 7 (71–74, 771–776 ✔ ) 8 9 Transfer to Mailbox 10 ✔ General Information ■ ■ ?[...]

Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off. The Day Menu Prompt and the Night Menu Prompt use the same Menu Definition. ■ ■ ■ ?[...]

Form 4A: Day Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off. The Day Menu Prompt and the Night Menu Pr[...]

Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on. The Night Menu Prompt and the Day Menu Prompt use the same Menu De[...]

Form 5A: Night Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on. The Night Menu Prompt and the Day Menu Prompt use the s[...]

Glossary A Announcement An informative message that provides frequently requested information. It is recorded by the System Manager and plays to callers who select it from an Automated Attendant’s Menu. Auto Dial button A programmable button on a system phone that lets the user dial a series of digits simply by pressing that button. An Auto Dial [...]

Glossary E Extension An endpoint in the system (numbered 10-33 for PARTNER Plus system; 10-41 for PARTNER ACS; 10-57 for PARTNER II and PARTNER 48 systems) that connects telephones or standard devices, which can be dialed using the Intercom button. See also Extension number and Programming extension. Extension coverage A feature that allows callers[...]

Glossary M Mailbox A storage area for messages associated with a system subscriber. Mailbox Language The language assigned to a subscriber’s mailbox. Mailbox Password A code of up to four digits that subscribers enter to log in to the voice messaging system. A password is used to keep messages confidential. Menu Definition A voice messaging syste[...]

Glossary System Manager The person responsible for managing both the communications and voice messaging systems. System phone A telephone that is specifically designed for use with PARTNER systems. Models include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MLS-34D, MLS-18D, MLS-12, MLS-12D, MLS-6, MDC 9000, and MDW 9000 phones. System prog[...]

Index A Allowed Number List, 4-23 Announcements, 1-6, 5-18, 5-21 Automated Attendant Announcement initial programming, 4-11 Automated Attendant Service Announcements, 1-6, 5-18 communications system options, 1-8, 1-10 factory-set messages, 1-7 Music-On-Hold, 1-11 overview, 1-6 programming, 4-8, 4-19, 5-18 testing the operation of, 4-29 using Group [...]

Index G Group Call Distribution for Automated Attendant Service, 5-34 for CO Line Coverage, 5-58 initial programming, 4-19 overview, 1-8 Guest mailboxes creating, 5-44 deleting, 5-42 for receptionist, 5-6 overview, 1-14, 5-40 H Helpline, 6-1 Hunt Group, 5-7 I Immediate call handling, 1-9 Installation guidelines, 2-1 Mailbox Expansion Card, 2-5 voic[...]

Index P PARTNER MAIL VS Release 4 features, 1-2 supported configurations, 4-2 upgrading, 4-2 Password for subscribers, 1-13 for the System Manager, 5-2 reinitializing, 5-45 Personal greeting, 1-13 Planning forms communications system, 3-2 voice messaging system, 3-4 Problems solving, 6-1 Programming communications system, 3-1 telephone buttons, 4-2[...]

Call Voice Mail Service (Press Intercom 7 7 7 ) Enter Login (Press 9 9 # ) Enter Mailbox Password (Press 1 2 3 4 for factory default and # ) Select Programming Main Menu (Press 9 ) Automated Attendant (Press[ 3 ]) Mailboxes (Press[ 4 ]) Line Ownership (Press[ 6 ]) Language (Press[ 1 ]) Language Mode (Press[ 1 ]) Day Menu (Press[ 1 ]) Scan Line Owne[...]

Programming Flowchart START REFER to CS Form B1 to identify the extensions for the PARTNER MAIL VS system. V1 Use Hunt Group Extensions (#505) to assign the PARTNER MAIL VS extensions to Hunt Group 7. C 1 V 2 V 3 Use Transfer Return Extension (#306)* to specify extension 10 as the transfer return extension for each of the PARTNER MAIL VS extensions[...]

Programming Flowchart B C Program the Menu Definition and Day Menu Prompt. REFER to VMS Form 3, Column C to Yes Program the appropriate extension, determine if Selector Code Transfer or announcement, or group numbers for Announcement is used. Selector Code Transfer as specified ● on Form 3, Column C. Monolingual Bilingual V 4 V17 V 5 ● assign a[...]

Programming Flowchart D Refer to CS Form A, Page 1 of Use Group Call Distribution (#206)* 2, Line Coverage to see if VMS- Yes to assign VMS-AA lines to Hunt AA is specified for any lines. Group 7. C 3 No Go To E Refer to CS Form A, Page 2 of 2, to check VMS Hunt Delay and VMS Hunt Schedule settings for the PARTNER MAIL VS system. ● Go To E Go To [...]

E Refer to CS Form A, Page 1 of 2, Line Yes Use Group Call Distribution (#206)* to Coverage to see if any lines are program the personal lines as VMS checked off in the VMS-Mail column. Line Coverage for Hunt Group 7. C3 Refer to VMS Form 6, Columns A and D to assign Line Ownership to specified lines. V24 No Refer to CS Form A, Page 1 of 2, Line Ye[...]

PARTNER MAIL VS ® System Programming Reference To Program the PARTNER MAIL VS System TO START PROGRAMMING PRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ] PRESS [ 9 ] [ 9 ] and [ # ] ENTER your Password (factory setting is 1234) and [ # ] PRESS [ 9 ] to access the Programming Main Menu Language Automated Attendant Automated Attendant REFER to Form 1 PRESS [ 1[...]

PARTNER MAIL VS ® System Programming Reference To Program the PARTNER MAIL VS System TO START PROGRAMMING PRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ] PRESS [ 9 ] [ 9 ] and [ # ] ENTER your Password (factory setting is 1234) and [ # ] PRESS [ 9 ] to access the Programming Main Menu Automated Attendant Automated Attendant REFER to Forms 3, 3A, 3B, 4, 4A, 5[...]

PARTNER MAIL VS ® System Programming Reference To Program The PARTNER MAIL VS System TO START PROGRAMMING PRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ] PRESS [ 9 ] [ 9 ] and [ # ] ENTER your Password (factory setting is 1234) and [ # ] PRESS [ 9 ] to access the Programming Main Menu Automated Attendant Mailboxes Line Ownership REFER to Forms 3, 3A, 3B, 4, [...]

PARTNER MAIL VS ® System Programming Reference To Program the Communications System for PARTNER MAIL VS Place the Programming Overlay on the dial pad of the system display phone at extension 10* TO START SYSTEM PROGRAMMING TO USE A SPECIFIC PROCEDURE TO CYCLE THROUGH AVAILABLE PRESS [ Feature ] [ 0 ] [ 0 ] DIAL [ # ] and three-digit procedure SETT[...]

PARTNER MAIL VS ® System Programming Reference To Program the Communications System for PARTNER MAIL VS Place the Programming Overlay on the dial pad of the system display phone at extension 10* TO START CENTRALIZED TELEPHONE PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ System Program ] [ System Program ] PRESS [ Central Tel Program ] DIAL th[...]