8e6 Technologies Enterprise Reporter HL-002-002 manual

GUIDE Enterpr ise Repor ter ® QUICK ST ART Model: ER HL-022-002, HL-002-002, SL-002-002 Release: 4.1.20 / Updated: 09.19.08[...]

ii 8 e 6 e nterprise r eporter Q uick s t art G uide 8 e 6 e nterprise r eporter Q uick s t art G uide © 2008 8e6 T echnologies. All rights reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any elec- tronic medium or machine readable form without prior written consent from 8e6 T ech[...]

8 e 6 e nterprise r eporter Q uick s t art G uide iii C ontents eR e nteRpRise R epoRteR i ntRoduCtion ...................................................... 1 About this Document .................................................................................................................... 2 Conventions Used in this Document .................[...]

iv 8 e 6 e nterprise r eporter Q uick s t art G uide R egula toR y s peCifiCa tions and d isClaimeRs ............................................. 57 Declaration of the Manufacturer or Importer ............................................................................ 57 a ppendix : sCsi C onneCted s toRage d eviCe ...............................[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 1 eR e nteRpRise R epoRteR i ntRoduCtion Thank you for choosing to evaluate the 8e6 T echnologies ER Enterprise Reporter . The ER is designed to readily obtain information about end users’ Internet activity via log les (text les containing Web access data) from a source device such as the 8e[...]

2 8 e 6 e nterprise r eporter Q uick s t art G uide About this Document This document is divided into the following sections: Introduction - This section is comprised of an overview of the ER product and how to use this document Service Information - This section provides 8e6 T echnologies contact information Preliminary Setup Procedures - This sec[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 3 s eR viCe i nfoRma tion The user should not attempt any maintenance or service on the unit beyond the proce- dures outlined in this document. Any initial hardware setup problem that cannot be resolved at your internal organiza- tion should be referred to an 8e6 T echnologies solutions engineer or [...]

4 8 e 6 e nterprise r eporter Q uick s t art G uide p ReliminaR y s etup p RoCeduRes Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the packag- ing container is damaged, photograph it for reference. Carefully unpack the unit from the carton and verify that all accessories are included.[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 5 Select a Site for the Server The server operates reliably within normal ofce environmental limits. Select a site that meets the following criteria: Clean and relatively free of excess dust. Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free of o[...]

6 8 e 6 e nterprise r eporter Q uick s t art G uide Rack Mount the Server Rack Setup Precautions W arning: Before rack mounting the server , the physical environment should be set up to safely ac- commodate the server . Be sure that: The weight of all units in the rack is evenly distributed. Mounting of the equipment in the rack should be such that[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 7 Rack Mount Instructions for HL Servers Rack Setup Suggestions Determine the placement of each component in the rack before you install the rails. Install the heaviest server components on the bottom of the rack rst, and then work up. Identify the Sections of the Rack Rails Y ou should have rece[...]

8 8 e 6 e nterprise r eporter Q uick s t art G uide Locking T abs: Both chassis rails have a locking tab, which serves two functions. The rst is to lock the server into place when installed and pushed fully into the rack, which is its normal position. Secondly , these tabs also lock the server in place when fully extend- ed from the rack. This p[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 9 Install the Server into the Rack Y ou should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails. Slide the chassis rails into the rack rails[...]

10 8 e 6 e nterprise r eporter Q uick s t art G uide Install the Server into a T elco Rack If you are installing the 8e6 server unit into a T elco type rack, use two L-shaped brackets on either side of the chassis (four total). First, determine how far follow the server will ex - tend out the front of the rack. A larger chassis should be positioned[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 1 1 Rack Mount Instructions for SL Servers Rack Setup Suggestions Determine the placement of each component in the rack before you install the rails. Install the heaviest server components on the bottom of the rack rst, and then work up. Install the Inner Slides 1. Locate the right inner slide, ([...]

12 8 e 6 e nterprise r eporter Q uick s t art G uide Install the Slide Assemblies to the Rack 1. After you have installed the short and long brackets to the outer slides, you are ready to install the whole slide assemblies (outer slides with short and long brackets at - tached) to the rack. (See the previous page.) 2. Use M5 screws and washers to s[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 13 Install the Chassis into the Rack 1. Push the inner slides, which are attached to the chassis, into the grooves of the outer slide assemblies that are installed in the rack as shown below: 2. Push the chassis all the way to the back of the outer slide assemblies as shown be- low:[...]

14 8 e 6 e nterprise r eporter Q uick s t art G uide Install the SL or HL Server Bezel After rack mounting an SL or HL server , the bezel should be installed on the front end of the chassis. NOTE: This portio n of the install ation process requires you to unpack the bezel. The bezel has been packaged separately from the unit to prevent damage durin[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 15 Check the Power Supply This server is equipped with a universal power supply that handles 100-240 V , 50/60 Hz. A standard power cord interface (IEC 950) facilitates power plugs that are suitable for most European, North American, and Pacic Rim countries. Power Supply Precautions W arning: Use[...]

16 8 e 6 e nterprise r eporter Q uick s t art G uide General Safety Information Server Operation and Maintenance Precautions W arning: Observe the following safety precautions during server operation and maintenance: W ARNING: If the server is used in a manner not specied by the manufacturer , the protection provided by the server may be impaire[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 17 Do not expose the server to rain or use near water . If liquids of any kind should leak into the chassis, power down the server , unplug it, and contact 8e6 T echnologies technical support. Disconnect power from the server before cleaning the unit. Do not use liquid or aero- sol cleaners. AC Powe[...]

18 8 e 6 e nterprise r eporter Q uick s t art G uide Motherboard Battery Precautions Caution: The battery on the motherboard should not be replaced without following instructions provided by the manufacturer . Only qualied service personnel should replace batteries. The battery contains energy and, as with all batteries, a malfunction can cause [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 19 i nst all the s eR veR Step 1: Setup Procedures This step requires you to link the workstation to the ER. Y ou have the option of using the text-based Quick Start setup procedures described in Step 1A, the Administrator console setup procedures described in Step 1B, or the LCD panel setup procedu[...]

20 8 e 6 e nterprise r eporter Q uick s t art G uide Step 1A: Quick Start Setup Procedures Storage Device Setup (for Attached Storage Units) If you have a NAS (SCSI Connected Storage Device or “SAN”) that will be used with the ER, you will need to connect it to the ER at this point. Refer to the Appendix at the end of this document for instruct[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 21 Fig. 3 - Diagram of SL chassis front panel, power button at far right Fig. 4 - Diagram of HL chassis front panel, power button at far right Once the ER is powered up, proceed to the instructions for HyperT erminal Setup Proce- dures.[...]

22 8 e 6 e nterprise r eporter Q uick s t art G uide HyperT erminal Setup Procedures If using a serial console, follow these procedures to create a HyperT erminal session. A. Launch HyperT erminal by going to Start > Programs > Accessories > Communica- tions > HyperT erminal: B. In the Connection Description dialog box, enter any sessio[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 23 C. At the Connect using eld, select the COM port assigned to the serial port on the laptop (probably “COM1”), and then click OK to open the Properties dialog box, dis- playing the Port Settings tab: D. Specify the following session settings: Bits per second: 9600 Data bits: 8 Parity: None [...]

24 8 e 6 e nterprise r eporter Q uick s t art G uide F . In the HyperT erminal session window , go to File > Properties to open the Properties dialog box, displaying the Connect T o and Settings tabs: G. Click the Settings tab, and at the Emulation menu select “VT100”. H. Click OK to close the dialog box, and to go to the login screen. NOTE:[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 25 Login screen The login screen displays after powering on the ER unit using a monitor and keyboard, or after creating a HyperT erminal session. NOTE: If the screensaver currently displays on your screen, press the Enter key to display the login screen. A. At the login prompt, type in menu . B. Pre[...]

26 8 e 6 e nterprise r eporter Q uick s t art G uide Quick Start menu: administration menu A. At the Press the number of your selection prompt, press 2 to select the “Quick Start Setup” process. The Quick Start menu takes you to the following conguration screens to make en - tries: Congure network interface LAN1 Congure default gateway[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 27 System Status screen The System Status screen contains the following information: Capturing Interface specied in screen 3 (Congure network interface LAN1) lan1 IP address and netmask specied in screen 3, and current status (“Active” or “Inactive”) Default gateway IP address speci[...]

28 8 e 6 e nterprise r eporter Q uick s t art G uide Step 1B: Console Setup Procedures Preliminary Setup Create a “setup workstation” using a Windows-based laptop or desktop machine with a network card and Internet Explorer 6.0 (or later). The setup workstation will be used for accessing the ER server on the network and conguring the unit. W[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 29 Link the W orkstation to the ER The procedures outlined in this sub-section require the use of the CA T -5E crossover cable. A. Plug one end of the CA T -5E crossover cable into the ER’s LAN 1 port. NOTE: When facing the rear of the chassis, the LAN 1 port is the port on the left. Portion of SL[...]

30 8 e 6 e nterprise r eporter Q uick s t art G uide D. Power on the ER by lowering the bezel and pressing the large button at the right of the front panel (see diagrams below): Diagram of SL chassis front panel, power button at far right Diagram of HL chassis front panel, power button at far right W ARNING: The ER is an infor mation databas e. If [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 31 Network Setup When the ER is fully booted, you can congure network settings. For this step, you will need your network administrator to provide you the host name, gateway address, and one unused IP addresses. Access the Internet A. Launch Internet Explorer from the setup workstation. B. T ype [...]

32 8 e 6 e nterprise r eporter Q uick s t art G uide C. Click OK to go to the main screen of the Administrator console: Network Settings A. From the Network menu at the top left of the screen, choose Network Setting to display the Network Settings screen in which you enter LAN settings the ER will use on your network:[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 33 B. Enter the Host Name that includes your domain name. For example: er .myserver . com. This must be a valid DNS entry . C. Enter the LAN 1 IP address of the ER server . This IP address must be FTP-accessi- ble via the Web access logging device, and via port 3306 from the client workstation that [...]

34 8 e 6 e nterprise r eporter Q uick s t art G uide Regional Setting: Time Zone A. From the Network menu, choose Regional Setting to display the Regional Setting screen in which you specify the geographic region of the ER, select the language set to display in the console, and then select the Network T ime Protocol (NTP) servers the ER will use fo[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 35 Regional Setting: Language A. If necessary , select a language set from the Language pull-down menu to display that text in the console. B. Click Save . Regional Setting: NTP Servers A. In the Server 1 eld on the Time Settings screen, enter the IP address of the primary NTP server you wish to [...]

36 8 e 6 e nterprise r eporter Q uick s t art G uide Physically Connect the ER to the Network Now that your ER network parameters are set, you can physically connect the unit to your network. This step requires a standard CA T -5E cable ( not the CA T -5E crossover cable supplied with the ER). NOTE: This section requires you to restart the ER. If y[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 37 Step 1C: LCD Panel Setup Procedures The ER can be congured using the LCD panel on front of the chassis bezel. When the bezel is placed on the front of the chassis, with the USB plug inserted into the USB port, the default LCD screen displays. T o the right of the LCD screen, the keypad display[...]

38 8 e 6 e nterprise r eporter Q uick s t art G uide NOTE: Navigation tips in the 8e6 menu: • Use the up / down arrow key to scroll up / down the menu • Press the checkmark key to choose the current selection • Press the “X” to go back to the previous screen Make a selection from the menu, and press the checkmark key to go to that screen.[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 39 A. Choose Change NIC Mode and press the checkmark key to go to the Change NIC Mode screen with the following options: Modes Note NOTE: If “Note” is selected, and the right arrow key is pressed, the following message displays: “Remember to reboot the machine for these changes to take effect.[...]

40 8 e 6 e nterprise r eporter Q uick s t art G uide Host Name When the Host Name option is selected, the Host Name screen displays with the Cong - ure Hostname menu item. A. Choose Congure Hostname and press the checkmark key to go to the Congure Hostname screen. B. Use the arrow keys to navigate the menu. Press the right arrow key to vie[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 41 Reset Admin Console Password When the Reset Admin Console Password option is selected, the Reset Admin Console screen displays with a W ARNING menu item. A. Choose *** W ARNING *** to display the message screen: *** W ARNING *** The Admin console username/password will be reset to ‘admin’/ ?[...]

42 8 e 6 e nterprise r eporter Q uick s t art G uide Heartbeat When the Heartbeat option is selected, the Heartbeat screen displays. A. Press the checkmark or right arrow key three times to view each of the three avail- able options: heartbeat feature enabled (checkbox populated with “x”) heartbeat feature disabled (checkbox empty) check for a [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 43 Step 2: Change User Name and Password, Set Self- Monitoring Now that the ER is physically installed on your network and you have congured its net - work settings, you should be able to access the Administrator console. Access the Internet A. Restore the setup workstation you used for the Netwo[...]

44 8 e 6 e nterprise r eporter Q uick s t art G uide If you can access the main screen of the Administrator console, the ER setup is going as planned and you should proceed to changing your User Name and Password. If you cannot access the main screen, verify the following: The ER is powered on. Can the administrator workstation normally connect to [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 45 Set Self-Monitoring A. From the Server pull-down menu, choose Self-Monitoring to display the Self Moni- toring screen: B. Choose YES to activate monitoring. C. Enter the Master Administrator ’ s E-Mail Address . D. Click Choice one and enter an e-mail address of an individual in your organizati[...]

46 8 e 6 e nterprise r eporter Q uick s t art G uide Step 3: R3000 Conguration If you are using 8e6’s R3000 for your W eb-access logging device, this step can be per - formed any time during ER setup, but must be completed in order for the ER to receive logs from the R3000. A. Access the Administrator console of the R3000. B. Choose the Report[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 47 Step 4: Client W orkstation Conguration Once your ER is installed, you need to be sure the workstation that will run the client has the following minimum requirements: Pentium III class processor or greater 512 MB RAM minimum, 1 GB RAM recommended 1,024 x 768 display 2 GB free hard drive space[...]

48 8 e 6 e nterprise r eporter Q uick s t art G uide Step 5: Launch the ER Client A. Launch IE, enter http://x.x.x.x:8080 or https://x.x.x.x:8443 in the address window (in which “x.x.x.x” represents the IP address of the ER server), and then click Go to access the login window of the ER client. B. Enter your Username and Password , and then cli[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 49 C. In the navigation panel, select Settings , and then choose User Permissions from the menu: D. Click Add User to open the Enter User Permissions dialog box: E. Enter the Username . F . Enter the Password , and Conrm Password . G. Select the User T ype (“Admin” or “Sub-Admin”). H. Cli[...]

50 8 e 6 e nterprise r eporter Q uick s t art G uide C onClusion Congratulations; you have completed the ER quick start procedures. Now that the ER server is set up on your network and the client can be accessed from your workstation, you will need to be sure the Web-access logging device you are using is sending log les to the ER database. Once[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 51 i mpoRt ant i nfoRma tion about using the eR in the e v alua tion m ode When evaluating the ER and using this product in the evaluation mode, the Expiration screen in the Administrator console and the ER Server Statistics window in the client will display and function differently than they do in [...]

52 8 e 6 e nterprise r eporter Q uick s t art G uide ER Client, ER Server Statistics Window In the ER Server Statistics window , the note “*Evaluation Mode Enabled” displays above the ER Activity frame. T o the right of this note, the Info button displays. When this button is clicked, an alert box opens with the message: “Evaluation Mode – [...]

8 e 6 e nterprise r eporter Q uick s t art G uide 53 led i ndiCa t oRs and b uttons SL Unit Front LED Indicators and Buttons for Hardware Status Monitoring LED indicators and buttons for hardware status monitoring display on the front panel, located on the right side of the SL and MSA chassis (see diagrams below). SL chassis control panel LED Indic[...]

54 8 e 6 e nterprise r eporter Q uick s t art G uide HL Unit Front LED Indicators and Buttons for Hardware Status Monitoring On an HL unit, the following control panel buttons, icons, and LED indicators for hard- ware status monitoring display on the right side of the front panel: HL chassis control panel LED Indicator Key PWR = Power HD = HDD Acti[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 55 Rear LED Indicators for Hardware Status Monitoring UID (LED indicator) – On the rear of the HL chassis, to the left of the power supplies, a steady blue UID LED indicator displays when the UID button on the control panel is pressed. This LED remains lit until the UID button is pressed again. Po[...]

56 8 e 6 e nterprise r eporter Q uick s t art G uide HL and SL Units Front LED Indicators for Software and Hardware Status Monitoring On an HL or SL unit, the following LED indicators for software and hardware status moni- toring display on the left side of the front panel: left side of the front panel LED Indicator Key LOG = Log Download Status RA[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 57 R egula t oR y s peCifiCa tions and d isClaimeRs Declaration of the Manufacturer or Importer Safety Compliance USA: UL 60950-1 2nd ed. 2007 Europe: Low V oltage Directive (L VD) 2006/95/EC to CB Scheme EN 60950: 2006 International: UL/CB to IEC 60950-1:2006 Electromagnetic Compatibility (EMC) USA[...]

58 8 e 6 e nterprise r eporter Q uick s t art G uide Electromagnetic Compatibility Class A Notice Industry Canada Equipment Standard for Digital Equipment (ICES-003) Bureau of Standards Metrology and Inspection (BSMI) - T aiwan[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 59 EC Declaration of Conformity European Community Directives Requirement (CE) Declaration of Conformity Manufacturer ’s Name: 8e6 T echnologies Manufacturer ’s Address: 828 W . T aft Avenue Orange, CA 92865 Application of Council Directive(s): Low V oltage • 2006/95/EC EMC • 2004/108/EC Sta[...]

60 8 e 6 e nterprise r eporter Q uick s t art G uide 60 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion a ppendix : sCsi C onneCted s t oRage d eviCe This appendix pertains to the installation of the optional NAS (SCSI Connected Storage Device or “SAN”) unit. Preliminary Setup Procedures Unpack the Unit from th[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 61 8 e 6 e nterprise r eporter Q uick s t art G uide 61 a ppendix : san i nst alla tion Rack Mount the Server Rack Mount Components The following items are needed to install rails for rack mounting: 1 x Slide Kit and Mounting Hardware 1 pair Accuride Slide Rails Rack Setup Precautions W arning: Befo[...]

62 8 e 6 e nterprise r eporter Q uick s t art G uide 62 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion Step 1 Remove inner slide rail as shown. Press down on latch to release. Step 2 Attach inner slide rail to chassis using 3 screws as shown. NOTE: When attaching the extended brackets, attach them loosely at rs[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 63 8 e 6 e nterprise r eporter Q uick s t art G uide 63 a ppendix : san i nst alla tion Step 3 Attach left and right rear (long) extended brackets to the outer rail using 2 screws, 2 washers, and 2 nuts for each bracket. NOTE: Make sure the ange is on the bottom edge. Step 4 Attach left and right[...]

64 8 e 6 e nterprise r eporter Q uick s t art G uide 64 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion Step 5 Attach outer rail to chassis using 4 screws and cage nuts per rail, 2 at each end. Step 6 Slide chassis into outer rail carefully , making sure the chassis is level with the slide. NOTE: It’s easier if t[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 65 8 e 6 e nterprise r eporter Q uick s t art G uide 65 a ppendix : san i nst alla tion Install the Unit Link the ER Unit with the SCSI Connected Device This step is a continuation from the Storage Device Setup (for Attached Storage Units) portion of Step 1A or 1B in the ER section. The procedures o[...]

66 8 e 6 e nterprise r eporter Q uick s t art G uide 66 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion G. T urn on the power switches at the back of the storage device, which are positioned to the right of the power cord connectors. The boot-up process may take up to 5 minutes. When the unit is booted up, the thre[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 67 8 e 6 e nterprise r eporter Q uick s t art G uide 67 a ppendix : san i nst alla tion Physical Components[...]

68 8 e 6 e nterprise r eporter Q uick s t art G uide 68 8 e 6 e nterprise r eporter Q uick s t art G uide a ppendix : san i nst alla tion LED Display T emperature and V entilation Status When the LED is green, the blowers are operating at an acceptable RPM, and the inter - nal temperature sensors are within acceptable limits. The LED alternates gre[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 69 8 e 6 e nterprise r eporter Q uick s t art G uide 69 a ppendix : san i nst alla tion Management Alarm A green LED indicates nominal status. A red LED indicates RAID controller or non-PSU/Blower enclosure errors. Silence Button Insert a thin object to temporarily silence the audible alarm. This bu[...]

70 8 e 6 e nterprise r eporter Q uick s t art G uide i ndex B Boot Up 30 BSMI 57, 58 C Change Quick Start password 26 Change User Name and Password 44 crossover cable 4, 19, 29, 36, 60, 65 E EMC 57, 59 ER Client 48 ER Server Statistics 52 Evaluation Mode 2, 51, 52 Expiration 51 F FCC 57 H HL 1, 4, 7, 14, 16, 20, 21, 29, 30, 54, 55, 56, 57, 59 Hyper[...]

8 e 6 e nterprise r eporter Q uick s t art G uide 71 R R3000 1, 36, 46 Rack Setup Precautions 6 RAID 1, 56, 69 reboot 37, 41 Reset admin console account 26 Reset Admin Console Password 41 Reset system to factory defaults 26 RoHS compliant 59 S SCSI 2, 4, 20, 28, 37, 60, 65 serial port cable 4, 19, 20 shut down 36, 37, 41 SL 1, 4, 1 1, 14, 20, 21, 2[...]

8e6 Corporate Headquarters (USA): 828 West T aft Avenue Orange, CA 92865-4232 • T el: 714.282.61 1 1 or 888.786.7999 Fax: 714.282.61 16 (Sales/T echnical Support) • 714.282.61 17 (General Ofce) Satellite Ofce: 8e6 T aiwan: 7 Fl., No. 1, Sec. 2, Ren-Ai Rd., T aipei 10055, T aiwan, R.O.C. T el: 886-2-2397-0300 • Fax: 886-2-2397-0306[...]