8e6 Technologies ER 4.0 manual

® Enter prise Repor ter USER GUIDE Administrator Console R3000IR Model: ER 4.0 Release 4.1.20 • Manual V ersion 1.01[...]

II 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE[...]

8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE iii 8 E 6 E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE © 2007 8e6 T echnologies All rights reserved. 828 W . T aft Ave., Orange, CA 92865 , USA V ersion 1.01, published December 2007 for sof tware release 4.1.20 Printed in the United S tates of America This document ma y [...]

IV 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE[...]

8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE v C ONTENT S E NTERPRISE R EPORTER O VERVI EW ...............................1 Operations .......................................... ......................................... 1 How to Use this User Guide ....................................................... 2 Organization ...[...]

C ONTENTS vi 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Add/Edit/Delete Administrators screen ...................... ......... 22 View a List of Administrators .. ................ ................... ... 23 Add an Administrator ....... ... .......... ................ ................ 23 Edit an Administrator’s Login I[...]

C ONTENTS 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE vii Set up a Customized Lab el for Unidentified Machines . 53 Configure the Server to Log User A ctivity......... ............ 53 Deactivate User Na me Identific ation ...... ................... ... 54 Username Display Setting scree n .............. ................ .[...]

C ONTENTS viii 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 8e6 Corporate Headquarters (USA) ........... ................... ...... 84 8e6 Taiwan .......... ................ ................ ................ ................ 84 Support Procedures . ................. ................ ................... ................ ..[...]

E NTERPRISE R EPORTER O VERVIEW O PE RATIONS 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 1 E NTERPRISE R EPORTER O VERVIEW Though many comp anies have Internet filte ring solutions to prevent employees from acce ssing inappro priate, non-work related Web sites, simply blocking these sites is not enough . Administrators w[...]

E NTERPRI SE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 2 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE How to Use this User Guide Organization This User Guide is organized into the following section s: • Overview - This section provides information on how to use this user guide to help you conf igure the ER Serv[...]

E NTERP RISE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 3 Conventions The following icons are use d throughout this user guide : NOTE : The “note” icon is followed by italicized text providing additional information about th e current topic. TIP : The “tip” icon[...]

E NTERPRI SE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 4 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T erminology The following terms are used through out this user guide. Sample images (not to scale) are included for ea ch item. • alert box - a message box that opens in resp onse to an entry you made in a dia[...]

E NTERP RISE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 5 • field - an area in a dialog box, window , or screen that either accommodates your data entry , or displays pertinent information. A text box is a type of field. • frame - a boxed-in area in a dialog box, wi[...]

E NTERPRI SE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 6 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • radio button - a small, circular object in a dialog box, window , or screen used for selecting an option. This object allows you to toggle between two choices. By clicking a radio button, a dot is placed in t[...]

E NTERP RISE R EPORTER O VERVIEW H OW TO U SE THIS U SER G UIDE 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 7 • window - displays on a screen, and can cont ain frames, fields, text boxes, list boxes, buttons, and radio buttons. T ypes of windows include ones from the system such as the Save As window , pop-up windows, [...]

A DMINISTRATOR S EC TION I NTRODUCTI ON 8 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE A DMINISTRATOR S ECTION Introduction The authorized administrator of the ER Server is respon- sible for providing the Server a high-speed connection to the remote Client workstations. T o att ain this objective, the administrator perfor[...]

A DMINISTRATOR S ECTION C OMPONENTS AND E NVIRONMEN T 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 9 Component s and Environment Components Hardware • High performance server • One or more high-capacity h ard drives • Optional: One or more att ached “NAS” storage devices (e.g. Ethernet connected SCSI connected ?[...]

A DMINISTRATOR S EC TION C OMPONENTS AND E NVIR ONMENT 10 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Environment Wo rkst ation Requirement s • Windows 2000, NT 4.0, or XP operating syste m • Internet Explorer (IE) V ersion 6.0 or later • Pop-up blocking sof tware, if inst alled, must be disabled • Session cookie[...]

A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 11 Chapter 1: Accessing the Server Preliminary Network Settings T o initially set up your ER Server , follow the instructions in the R3000IR Quick S tart Guide booklet packaged with your R3000IR unit. This guide explai[...]

A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 12 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 3. Click Go to open the login scre en of the Administrator console application (see Fig. 1:1-1). Procedures for Logging On, Of f the Server Log On Fig. 1:1-1 Login screen 1. In the login scre en, type in the generic[...]

A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 13 NOTE : When logging on the Server fo r the first time, the ER S ta tus pop-up box opens, and the main scr een displays with a message, as shown in the exampl e in Logging on the First T ime. Follow the directions in[...]

A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 14 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Specify the Server ’s function 1. Click the appropriate ra dio button to specify th e function of the Server: • choose Live if you wish the Server to function in the “live” mode, receiving and processing rea[...]

A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 15 Set up an Admini strator Login ID NOTE : If you have a lready set up your user nam e and password, you can skip this section. 1. At the Network pull-down menu, choose Administrators to display the Add/Edit/Delete Ad[...]

A DMINISTRATOR S EC TION C HAPTER 1: A CCESSING THE S ERVER 16 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 5. In the Confirm Password field, re-enter the p assword in the exact format used at the Password field. 6. Click the Save button. Log Off T o log off t he Administrator console, click the Logout link beneath the ba[...]

A DMINISTRAT OR S ECTION C HAPTER 1: A CCESSING THE S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 17 Click the “X” in the u pper right corner of the browser window to close the window . Exiting the Administrator console will log you off the Server , but will not turn off the Server . W ARNING : If you need to t[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 18 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Chapter 2: Configuring the ER Server Administrator Console After logging on the Server , the main screen of the Adminis- trator console displays in your W eb browser: Fig. 1:2-1 Administrator console, main scre[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 19 NOTE : The mode of the Server displays on the main screen. More information a bout the “live” and “arch ive” Server bo x modes can be found in the Box Mode su b-section under the Network Menu section in [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 20 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Box Mode screen The Box Mode screen displays by default when you first log on the Server , or when the Box Mode optio n is selected from the Network menu. (See Figs. 1:2 -1 and 1:2-2.) The box mode indicates wh[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 21 Change the Box Mode 1. Click the Change Mode button to display t he two box mode options on the screen: Fig. 1:2-3 Change Box Mode 2. Click the radio button corresponding to Live or Archiv e to specify the mode [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 22 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Add/Edit/Delete Admin istrators screen The Add/Edit/Delete Ad ministrators scre en displays when the Administrators option is selected from the Ne twork menu. This screen is used for viewing, adding, editing, a[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 23 V iew a List of Administrators T o view a list of administrat or user names, click th e down arrow at the New Administrator field. If no administrator has yet been assigned to the Serve r , no selections display[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 24 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Delete an Administrator 1. Select the administrator ’s user name f rom the pull-down menu. 2. Af ter the administrator ’s log in ID information populates the fields, click the Delete button to remove the ad[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 25 Locked-out Account s and IPs screen The Locked-out Account s and IPs screen displays when the Lockouts option is selected fro m the Network menu. This screen is used for unlocking account s or IP addresses o f a[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 26 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NOTE : An account or IP address be comes locked if the Pass- word Security Options featur e is enabled in the Optional Feature s screen, and a user is u nable to lo g into the Administrato r console or Web Clie[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 27 • IP: ‘x.x.x.x’ has bee n succe ssfully unlocked. NOTE : In the text above, ‘xxx’ and ‘x.x.x. x’ represents the unlocked us ername/IP ad dress. 3. Click OK to return to the Locked-out Accou nts and[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 28 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Server Menu The Server pull-down menu includes options for setting u p processes for maintaining the Server . These options are: Backup, Self-Monitoring, Server S tatus, Secure Access, Software Update, Shut Dow[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 29 Backup screen The Backup screen displays when the Backup option is selected from the Server menu. This screen is used for setting up the p assword for the remote server’s FTP account, for executing an immediat[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 30 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Although automatic backup s to a local ER hard drive are scheduled nightly by de fault, it is import ant that the ER administrator implement s a backup policy to ensure dat a integrity and continuity in the eve[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 31 Set up/Edit External Backup FTP Password In order to back up the ER Server’s databa se to a remote server , an FTP account must be est ablished for the remot e server . NOTE : In the Ext ernal Backup FT P Acco[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 32 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE When performing a manual backup, the ER’ s datab ase is immediately saved to the in te rnal backup drive. From the remote server , the backup data base can be retrieved via FTP , and then stored off site . TI[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 33 Perform a Restoration to the ER Server There are two pa rts in performing a restoration of dat a to your ER Server . Part one requires data to be lo aded on the remote server and then FTPed to the ER Se rver . P[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 34 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Self Monitoring screen The Self Monitoring screen displays when the Self-Moni- toring option is selected from the Server menu. This screen is used for setting up and maint aining e-mail addresses of contact s w[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 35 V iew a List of C ontact E-Mail Addresses If this feature is curre ntly activated, the e-mail address o f the Master Administrator displays on this screen, alo ng with any other conta cts set up as Choice one - [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 36 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Server S t atus screen The Server S tatus screen displays when the Server S tatus option is selected from th e Server menu. This screen, which automatically refreshes it self every 10 seconds, displays the stat[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 37 V iew the Status of the Server The Product V ersion number of the sof tware displays at the top of the screen, along with the date that sof tware version was implemented. S tatus information d isplays in the fol[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 38 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Secure Access screen The Secure Access screen displays when the Secu re Access option is selected from the Server men u. This screen is primarily used by 8e6 technica l support represen- tatives to perform main[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 39 Activate a Port to Access the Server 1. Af ter the administrator at the customer’s site authorizes you to use a designated port to access th eir Server , enter that number at the Port # field. 2. Click the Sta[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 40 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T erminate a Port Connection 1. Af ter maintenance has been performed on the customer ’s Se rver , select the active port number from the list box by clicking on it. 2. Click the Stop button to terminate the [...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 41 Sof tware Up date screen The Softwa re Update screen displays when the Sof tware Update option is selected from the Server menu. This screen is used for updating the Server with software updates supplied by 8e6,[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 42 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew Installed Software Updates Any software update previously installed o n the Server displays in the ER Patch History frame. For each installed software update, the Date in st alled (YYYY/MM/ DD), and softw[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 43 Install a Software Update W ARNING : Before installing a sof t ware update, you mu st shut off the Server ’s sof tware by selectin g the Shutdown Software option on the Shut Down screen . (See the Shut Down su[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 44 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Apply Now : 1. Click Apply Now to open a dialog box containing infor- mation about the sof tware release: Fig. 1:2-14 Software update dialog box 2. Click Ye s to open the EULA dialog box: Fig. 1:2-15 EULA di al[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 45 3. After reading t he content s of the End User Lice nse Agreement, click Ye s if you agree to its terms. This action closes the EULA dialog box and begins the so ftware update application process. 4. T o determ[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 46 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NOTE : Af ter installing the sof tware update, if a message displays that inform s you to rebo ot the Server , you should se lect the Restart Software option on the Shut Down screen . Shut Down screen The Shut [...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 47 ware Restart process, files normally FTPed to the Server are routed to a problem directory in the logging device. When the Server is running again, these files are FTPed to the Server . • Shut Down the Server [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 48 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Web Client Server Management screen The Web Clien t Server Management screen displays when the Web Clien t Server Management option is selected from the Server menu. This screen is used for enabling specified W[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 49 Restart the Web Client Server In the Restart Web Client Server frame, click Rest art to restart the W eb Client server . As a result of this action, a screen displays with the following message: “The W eb Clie[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 50 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Dat abase Menu The Database pull-down menu includes options for config- uring the database. The se options are: IP .ID, Username Display Setting, Elap sed T ime, Page Definition, T ools, Expi- ration, NAS S tat[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 51 Fig. 1:2-20 User Name Identification screen with IP .ID activated As the administrator of th e Server , you have the option to either enable or disable this feature for logg ing users’ activ- ities by username[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 52 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE W ARNINGS The ER will generate NetBIOS requ ests outside the network if IP .ID is activated and if no segment settings have been specifie d in the configuratio n of the R3000—ca using it to log external traff[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 53 V iew the User Name Id entification screen There are two frames on this screen: o ne used for custom- izing the label that displa ys in Client report s for unidentifie d machines, and the other used for specif y[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 54 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • St atic IP assignment - this option logs a user’s activity by the IP address of the machine use d. When selecting this option, the Update button beco mes acti- vated. a. Click the Up date button to automa[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 55 Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Dat a- base menu. This screen is used for configuring the user- name fo[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 56 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE V iew the Current User name D isplay Setting In the Current Username Display Settin g frame, the current username format displays—if previously entered in the Display username field and saved on this screen .[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 57 4. Click Add to include your se lection in the Display user- name field below . NOTE : Follow steps 3 and 4 for each field to be added to the Display username field below . Each additional selection added to the[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 58 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Page View Elap sed Time screen The Page V iew Elapse d T ime screen displays when the Elapsed T ime option is selected from the Dat abase menu. This screen is used for est ablishing the value—amount of time?[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 59 Elapsed Time Rules Each time a user on the network acce sses a Web site , this activity is logged as one or more visit(s) to th at site. The amount of time a user spends on that site and the number of times he/s[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 60 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Page Definition screen The Page Definition screen displays when the Page Defin i- tion option is selected from the Database menu. This screen is used for specifying the types of p ages to be included in the det[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 61 Remove a Page T ype T o remove a page type from the detail report: 1. Select the page e xtension from the Current p age types list box. 2. Click Remove . 3. Click Apply . Add a Page T ype T o add a page type in [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 62 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE T ools screen The T ools screen displays when the T ools option is selected from the Datab ase menu. This screen is u sed for viewing reports and lo gs to help you troubleshoot problems with the Client applicat[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 63 V iew Diagnostic Reports 1. Choose a report from the pull-down menu (T able S t atus, Process List, Full Process List, T ables, or Daily Summary). 2. Click the Vie w button to view the selected diagnostic report[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 64 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • db Expiration - This log includes information about expiring data on the Server . • db Expire Summary - This log provides a list of dat a expiration from summary tab les. • db Identify - This log provid[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 65 • Patch Log - This log gives information about ap plied softwa re updates. • MYSQL Log - This log provides information pert aining to the MySQL server . • Error Entry - R2k - This log displays a list of R2[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 66 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Expiration screen The Expiration screen displa ys when the Expiration option is selected from the Dat abase menu. This screen shows statistics on the amo unt of dat a currently stored on the Server box, and pro[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 67 NOTE : Though the dat abase is backed up au tomatically each day , under certain circumst ances you may ne ed to perform a manual backup to the internal backup drive, and then save this data off site. (See the S[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 68 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • Expire - pert ains to the action of dropping dat a from the Server when there is no room lef t on the hard drive for additional storage. When the h ard drive reaches it s maximum data storage cap acity , in[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 69 V iew Data Storage S tatistics In the S tatus section of this screen, the date and time of the last database expiration d isplays in the S tatus bar . The date displays in the YYYY -MM-DD format, and the time di[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 70 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • Current archive dat a (yearweekno/d ate scope) - the range of dates and times of archive dat a currently stored on the Server . The first line displays the range of year(s) and we eks in the YYYYWW format, [...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 71 • Last 8 weeks hi t s/day average - the average number of hits on the Server pe r day , based on the last eight weeks of data sto red on the Server . The following dat a that displays is current as of t he las[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 72 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Change Data S torage Settings The Change Settings section of t he screen is used for updating the amount of dat a that will be stored on the Server box in the future. By making an ent ry in this section of th e[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 73 TIP : 8e6 recommends that you set up your Server to store mo re live data than archive dat a for th e benefit of administrators and sub-administrators who gene rate reports via the Client app lica- tion. Report [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 74 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NAS St atus screen The NAS S tatus screen displays when the NAS S tatus option is selected from the Dat abase menu. This scree n is used for verifying the st atus of the Network Att ached S torage (NAS) device.[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 75 V iew NAS Status Information One of the following informational messa ges displays on this screen, depending on whether or not a NAS device is attached to the ER: • This ER does not have a NAS device attached [...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 76 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Fig. 1:2-27 Optional Features screen[...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 77 Enable Search S tring Reporting If Search S tring Reporting is enabled, det ail drill down reports display the full search string content typed into a search engine text box for sear ch sites such as Google, Y a[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 78 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 1. Click the radio button corresponding t o “ON” to make the W all Clock T ime Report selection available in an admin- istrator ’s Custom Reports menu. 2. Click Apply to apply your set ting. NOTE : Since [...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 79 Enable, Configure Pass word Security Option In the Password Security Options frame, p asswords for accessing the Administrator c onsole or W eb Client can be set to expire after a specifie d number of days, and/[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 80 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE • OFF - Choose this option if the user will not be locked out by username a fter entering the incorrect pas sw o rd . • At the Lockout by IP Address field, click the radio button corresponding to either of [...]

A DMINISTRATOR S ECTION C HAPTER 2: C ONFIGURING THE ER S ERVER 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 81 User Group Import screen The User Group Import screen displays when the User Group Import option is selected from the Dat abase menu. This screen is used for spec ifying R3000 se rvers to send LDAP user group me[...]

A DMINISTRATOR S EC TION C HAPTER 2: C ONFIGURING THE ER S ERVER 82 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE NOTE : If additional R3000 servers n eed to be specified, click More R3000s to display the next four sets of entry field s. 3. After specifying all R3000 servers, click Import Now to begin the dat a importation[...]

T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T EC HNICAL S UPPORT 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 83 T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T echnical Support For technical support, visit 8 e6 T echnologies’ s T echnical Support We b page a t http://www .8e6.com/support.html , or contact us by ph one, by [...]

T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T ECHN ICAL S UPPORT 84 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Office Locations an d Phone Numbers 8e6 Corporate Headquart ers (USA) 828 West T aft Aven ue Orange, CA 92865-4232 USA Local : 714.282.61 1 1 Fax : 714.282.61 16 Domestic US : 1.888.786.7999 International : +1.7[...]

T ECHNICAL S UPPORT / P RODUCT W ARRANTIES T EC HNICAL S UPPORT 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 85 Support Procedures When you cont act our technical support department: • Y ou will be greeted by a technical professional who will request the det ails of the problem and attempt to resolve the issue directly [...]

T ECHNICAL S UPPORT / P RODUCT W ARRANTIES P RODUCT W ARRANTIES 86 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Product W arranties S tandard W a rranty 8e6 T echnologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year (th[...]

T ECHNICAL S UPPORT / P RODUCT W ARRANTIES P RODUCT W ARRANTIES 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 87 T echnical Support and Service 8e6 T echnologies will provide initial inst allation support and technical support for up to 90 days following installation. 8e6 T echnologies provides af ter-hour emergency suppor[...]

T ECHNICAL S UPPORT / P RODUCT W ARRANTIES P RODUCT W ARRANTIES 88 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Extended W arranty (optional) The extended warranty applies to ha rdware and sof tware of the product(s) except any misuse o r modification of the product(s), or product(s) located out side of the United S tates[...]

A PPENDICES S ECTION A PPENDIX A 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 89 A PPENDICES S ECTION Appendix A Evaluation Mode By default, the ER Server and Client are set to the evalua- tion mode. This appendix explains how to use the ER Server in the evaluation mode, and how to activate the ER Server to function in th[...]

A PPENDICES S ECTION A PPENDIX A 90 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Y ou have the option to either use the ER unit in the evalua- tion mode, or change the ev aluation mode in one of two ways—by extending the evaluation period, or b y activating the unit so that it can b e used in the activated mode. NOTE : [...]

A PPENDICES S ECTION A PPENDIX A 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 91 Use the Server in the Evaluation Mode T o use the unit in the evaluation mode, click th e "X" in the upper right corner of the ER S tatus pop-up box to close it. Expiration screen In the evaluation mode, the Expirat ion screen can o[...]

A PPENDICES S ECTION A PPENDIX A 92 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE When the Server is in the evaluatio n mode, the following message displays at the top of the screen: “Evaluation Mode – Max Data S torage ‘X’ Weeks” (in which ‘X’ repre- sents the maximum n umber of weeks in the ER’ s data sto[...]

A PPENDICES S ECTION A PPENDIX A 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 93 Fig. A-3 Activation Page pop-up box Activation Page 1. In the Activation Page pop-up box, th e Hostname of the Server , IP address, and Mac Addre ss (Media Acce ss Control address) display . 2. Call 8e6 T e chnologies at either 714-282-61 1 1[...]

A PPENDICES S ECTION A PPENDIX A 94 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 4. Click Activate to display the confirmation message in the Activation Page pop-up box: • If extending the evaluation period for the unit, the following message displays: “It is now in evaluation mode (‘X’ weeks)!” in which ‘X’[...]

A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 95 Appendix B Disable Pop-up Blocking Software A user with pop-up blocking software installed on his/he r workstation will need to disabl e pop-up blocking in order to use the Client. This appendix provides instruct ions on how to disable pop- u[...]

A PPENDICES S ECTION A PPENDIX B 96 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 2. Choose Always Allow Pop-Ups From to open the Y ahoo! Pop-Up Blocker dialog box: Fig. B-2 Allow pop-ups from source 3. Select the source from the Sources of Recently Blocked Pop-Ups list box to activate the Allo w button. 4. Click Allow to [...]

A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 97 Google T oolbar Pop-up Blocker Add the Client to the White List T o add the Client to the white list so that it will alwa ys be allowed to pass, go to the Google T oolbar and click the # blocked icon: Fig. B-3 # blocked icon enabled Clicking [...]

A PPENDICES S ECTION A PPENDIX B 98 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE AdwareSafe Pop-up Blocker Disable Pop-up Bl ocking AdwareSafe’s SearchSafe toolbar let s you toggle between enabling pop-up blocking (# popu p s blocked) and disabling pop-up blocking (Popup protection of f) by clicking the p op- up icon. 1[...]

A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 99 Windows XP SP2 Pop-up Blocker This sub-section provides in formation on setting up pop-up blocking and disabling pop-up blocking in Windows XP SP2. Set up Pop-up Blocking There are two ways to enable the pop-up blocking feature in the IE brow[...]

A PPENDICES S ECTION A PPENDIX B 100 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Use the IE T oolbar In the IE browser , go to the toolbar and select T ools > Pop- up Blocker > T urn On Pop-up Blocker : Fig. B-6 T oolbar setup When you click T urn On Pop-up Blocker , this menu selec- tion changes to T urn Of f Pop-[...]

A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 101 Add the Client to the White List There are two ways to disable pop-up blocking for the Client and to add the Client to your white list. Use the IE T oolbar 1. With pop-up blocking enabled, go to the toolb ar and select T ools > Pop-up Blo[...]

A PPENDICES S ECTION A PPENDIX B 102 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE Use the Information Bar With pop-up blocking enabled, the Information Bar can be set up and used for viewing information about blocked pop- ups or allowing pop-up s from a spe cified site. Set up the Information Bar 1. Go to the toolbar and [...]

A PPENDICES S ECTION A PPENDIX B 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 103 3. Click Ye s to add the Client to your white list and to close the dialog box. NOTE : T o view your white list, go to the Pop-up Blocker Settings dialog box (see Fig. B-7 ) and see the entries in the Allowed sites list box.[...]

A PPENDICES S ECTION A PPENDIX B 104 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE[...]

8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 105 I NDEX A Access Client 49 add/edit/delete admini strators 15 Add/Edit/Delete Ad ministrators screen 22 administra tor e-mail contact setup 34 log in to Server 15 Administrator G UI 18 alert box, terminolo gy 4 archive data setup on Server 66 terminology 67 B back up da ta i[...]

I NDEX 106 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE D data storage setup 66 Database Menu 50 database status logs 62 Date Scope Expiration screen 66 diagnostic re ports 62 dialog box, terminology 4 disable pop- up blockers 95 E Elapsed Time 58 expiration 68 Expiration screen 66 expire data from Server 66 passwords 79 [...]

I NDEX 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 107 IP.ID 50 L LDAP 81 Linux OS 9 list box, terminology 5 live data setup on Server 66 terminology 67 Locked-out Accounts and IPs screen 25 lockout 79 log database status 63 off the Serv er 16 on the Serv er 12 M Manual Backup button 31 Manual Restore b utton 33 MySQL 1 [...]

I NDEX 108 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE create for remote se rve r’s FTP acco unt 31 security option 79 patch Server 41 unapply 42 pop-up blocki ng, disable 95 pop-up box/window, termin ology 5 Product Warranties section 86 pull-down menu, terminology 5 Q Quick Start Guide 75 R R3000 1 , 20 , 52 , 81 R30[...]

I NDEX 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE 109 Server Menu 28 Server Status screen 36 Shut Down screen 46 software 9 Software Update screen 41 T table, terminology 6 technica l support 38 Technical Support section 83 Terminology 4 text box, terminology 6 Tools screen 62 U update Server software 41 User Group Impo[...]

I NDEX 110 8 E 6 T ECHNOLOGIES , E NTERPRISE R EPORTER A DMINISTRATOR U SER G UIDE[...]