Aastra IP Phone manual

User Guide Release 2.1 41-001201-00 Rev 02 57i IP Phone[...]

Aastra Telecom does not accept liab ility for any damages and/or long distance charges, which result from unauthorized an d/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom is not liable for technical or editorial errors or omiss ions contained withi n this docu mentation. The informati on contained in this docum[...]

Model 57i IP Phone User Guide iii Software License Agreement Software License Agreement Aastra T elecom Inc., hereinafter known as "S eller", grants to Customer a personal, worldwide, non-transferable, non-sublicense able and n on-exclusive, restricted use license to use Software in object form solely with the Equipmen t for which the Sof[...]

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Table of Contents v Table of Contents Software License Agreement ....... ......... ....... ......... ......... ......... ......... ......... ...... ........ iii About this Guide ....... ......... ....... ......... ......... ......... ...... ......... ......... ......... ....... ......... ..... 1 Documentation . ......... ....... ......... .........[...]

Table of Contents Table of Contents vi BLF List Key .. ....... ......... ......... ....... ......... ........ ....... ......... ......... ....... ......... ........ ...... 71 Automatic Call Distribution (ACD) Key (for Syl antro Servers) ......... ......... ......... . 74 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ....... ...[...]

Table of Contents vii Table of Contents Additional F eatures ........... ......... ......... ......... ......... ......... ......... ...... ......... ......... ...... 159 Star Codes .......... ......... ......... ........ ....... ......... ......... ......... ......... ......... ...... ......... ...... 159 Suppressing DTMF Playback ........... ....[...]

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Model 57i IP Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic features of your new 57i phon e. Not all features listed are available by default. C ontact your system or network administrator to find out which features and servic es are available to you on your system. Y our System Administrator has the a[...]

2 Model 57i IP Phone User Guide Introduction Introduction This 57i IP telephone has all the features of a regula r business phone, allowing you to make and rec eive calls, transfer , conference and more. The 57i I P telephone provides communications over an IP Network us ing the SIP IP telephony pro tocol. Phone Features • 1 1 line graphical LCD [...]

Model 57i IP Phone User Guide 3 Introduction Requirements The 57i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 57i phone. • Access to a T rivial File T ransfer Prot ocol (TFTP), File T ransfer Protocol (FTP), Hypertext T ransfer Protocol (H TTP) server[...]

4 Model 57i IP Phone User Guide Getting Started Getting Started The 57i must be set up and be configured prio r to its first use. Th is section describes phone behavior and start up screens you may se e when the phone is first plugg ed in, or when it is restarted. Plugging in and Starting the Phone The 57i automatically begins the start up sequence[...]

Model 57i IP Phone User Guide 5 Getting Started The 57i phone then checks se ttings and looks for new c onfiguration and firmware updates for the phone from a server . If a new update is found, the phone displays the message “ Updating Configuration ”. This may take a few moments while the phone downloads the la test updates. Note: New updates [...]

6 Model 57i IP Phone User Guide Getting Started If language packs were loaded to your phone by your System Administrator , the following screen displays during startup. When the configuration update is co mplete, the phone disp lays the following screens and then displays the Idle screen.. Downloading Language P acks Network DSP SIP Done[...]

Model 57i IP Phone User Guide 7 Getting Started Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am Idle Screen[...]

8 Model 57i IP Phone User Guide Getting Started Network Connected/Network Disconne cted If your phone is successful when connecti ng to the network the following screen displays before changing to the Id le screen.. If your phone did not successfully connect to the network, the " Network Disconne cted " prompt appears on the display and t[...]

Model 57i IP Phone User Guide 9 Getting Started Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle S tate screen. The i dle screen is shown whenever your phone is not in use. The Idle S tate screen lists your name (SIP screen name) and day , date, and time. In the above sc[...]

10 Model 57i IP Phone User Guide Getting Started Reference For more information about configur ing the top and bottom softkey s, see "Softkeys " on page 53 . For more information about using the Serv ices, Directory , Calle rs List, Intercom, Dial, Confere nce, and T ransfer ke ys, see the following sections: • "Making Calls" [...]

Model 57i IP Phone User Guide 11 Getting Started Idle Scree n with Voicema il Messages The envelope icon displays on the Id le State screen only if you have new messages waiting. The number next to the envelope indica tes how many new messages you have. T o access your voicemail messages, use the st ar codes for your system if a voicemail softkey h[...]

12 Model 57i IP Phone User Guide Getting Started Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follows: This screen displays the followin g keys loca ted on the bo ttom left of the scree n: •D i a l • Conf (Conference) • Xfer (T ransfer) A Mor e softkey also displays at the bottom right of the[...]

Model 57i IP Phone User Guide 13 IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 57i phone key functions, and how they help you make and manage your calls and caller information. Key Descriptions The following table identifies the keys on the key panel of your 57i IP phone that you c[...]

14 Model 57i IP Phone User Guide IP Phone Keys and Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aastra 57i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lift ing the handset. When the audio mode option is set, this key is used to switch between a he[...]

Model 57i IP Phone User Guide 15 IP Phone Keys and Key Descriptions Sof tkeys - 12 softkeys on the 57i IP Phone. - 6 T op Keys: static softkeys (up to 10 programmable functions) - 6 Bottom Keys: state-based softkeys (up to 20 programmable functions) All top and bottom keys ca n be configured for specific functions. By default, keys 1 through 4 are [...]

16 Model 57i IP Phone User Guide Methods for Customizing Your Phone Methods for Custo mizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an In ternet browser window from your PC. Phone Options via the IP Phone UI Y ou can customize your phone by[...]

Model 57i IP Phone User Guide 17 Methods for Customizing Your Phone Simpli fied Opt ions Me nu Y our System Administrator may configure a simplified options menu for your phone. The following tab le indicates the options that may appear on your phone if the simplified options menu is applied. Option Number Option 1 Call Forward 1. Cfwd Number 2. Cf[...]

18 Model 57i IP Phone User Guide Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. T o go to an Option, use and to scroll through the list, or press the num- ber corresponding to the Opti on . 3. Press the Show soft key , the butt on, or pre ss the di git num ber of the corr[...]

Model 57i IP Phone User Guide 19 Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can also cu stomize additional options on the IP Phone using the Aastra W eb UI. In or der to access your phone using the Aastra W e b UI, you need to know your phone’ s IP address. T o find your phon[...]

20 Model 57i IP Phone User Guide Methods for Customizing Your Phone . 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off .[...]

Model 57i IP Phone User Guide 21 Methods for Customizing Your Phone The following categories display in th e side menu of the Aastra W eb UI: St a t u s , Operation, Basic Settin gs . Headings Descriptions S tatus The St at us section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware inform atio[...]

22 Model 57i IP Phone User Guide Methods for Customizing Your Phone Basic Settings Preferences - Allows you to enable/ disable the following: • S tatic p ark call • S tatic Pi ckup call • Suppress DTMF Playback • Display DTMF Digits • Call W aiting • Play Call W aiting T one • S tuttered Dial T one • XML Beep Support • S tatus Scr[...]

Model 57i IP Phone User Guide 23 Phone Status Phone Status Y ou can view the status of your phone using the IP Phone UI or the Aastra W eb UI. Phone Status via IP Phone UI The " Phone S tatus " option on the IP phone displays th e status of your p hone to the LCD display . This option allows you to view your phone’ s: • Network status[...]

24 Model 57i IP Phone User Guide Phone Status Finding You r Phone’s IP Addr ess If you want to access your phone’ s options us ing an Internet browser , you need to enter the IP ad dress of the phone in the br owser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address. 1. Press to enter the Options List. 2.[...]

Model 57i IP Phone User Guide 25 Phone Status Phone Status via the A astra Web UI After accessing your phone via the Aastra W eb UI, the first screen to display is the phone’ s Status Screen. This screen is view only . It displays the Network Status of your phone which includes the following: • LAN Port •P C P o r t • MAC Address • Hardwa[...]

26 Model 57i IP Phone User Guide Customizing Your Phone Customizing Your Phone The following paragraphs desc ribe the options available fro m either the IP Phone UI, the Aastra W eb UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets Y ou can configure ring tones and ring tone sets on the IP phone. Ring Tones Ther[...]

Model 57i IP Phone User Guide 27 Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consis t of tones customized fo r a specific country . The ring tone sets you can configure on the IP phones are: • US (Default - also used in Canada) •M e x i c o ?[...]

28 Model 57i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Preferences->Ring T ones . For global configuration: 2. In the " Ring T o nes " section, select a country from the " To n e S e t " field. V alid values are Australia , Eur ope, Franc e , Germany , Italy , UK , Mexico , and US . Default is [...]

Model 57i IP Phone User Guide 29 Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows you to set the amount of light that illuminates the LC D display . Use this option to set the preference of contrast level. Y ou can set the contrast leve l using the IP Phone UI only . Setting Cont rast Level 1. Pre[...]

30 Model 57i IP Phone User Guide Customizing Your Phone Backlight The " Backlight " option on the IP phone allows you to set the backlight status on the LCD display to the following: • Always ON (Default) •A l w a y s O F F • Automatically turn ON the backlight when the phone is in use, and then auto- matically turn OFF the backligh[...]

Model 57i IP Phone User Guide 31 Customizing Your Phone 6. If you selected " On " or " Off ", press Done to save your setting. 7. If you selected " Auto ", press the Advanced softkey . 8. Using the keypad, enter the amount of se conds you want the phone to stay backlit when the phone is idle. Default is 10 seconds . Wh[...]

32 Model 57i IP Phone User Guide Customizing Your Phone Live Dialpad* The " Live Dialpad " option on the IP phone turns the Live Dial Pad mode ON or OFF . W ith live dial pad ON, the 57i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. W ith live dial pad OFF , if you dial a num[...]

Model 57i IP Phone User Guide 33 Customizing Your Phone Set Audio The " Set Audio " option o n the IP Phone allows you to set the audio mode fo r your IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP p hone using the IP Ph one UI only . Audio Mode The 57i allows you to use a han[...]

34 Model 57i IP Phone User Guide Customizing Your Phone Headset Mic Volume The " Head set Mic V olume " option allows you to set the volume level for the headset microphone. Setting Audio Mode and H eadset Mic Vo lume 1. Press on the phone to enter the Options List. 2. Select Preferences . 3. Select Set Audio . 4. Select Audio M ode . 5. [...]

Model 57i IP Phone User Guide 35 Customizing Your Phone 7. Select Headset Mic V olume . 8. Select t he Low , Medium , or High volume level. Default is Medium . 9. Press Done to save your selection. Set Audio Done - - Select 1. Audio Mode 2. Headset Mic V olume Headset Mic V olume Done - Cancel - Lo w Medium High[...]

36 Model 57i IP Phone User Guide Customizing Your Phone Time and Date On the IP phones, you can configure the following: • T ime and date • T ime and date format • T ime zone • Daylight saving s time • T ime Servers (Administrat or use only;passwor d protected) Configuring Time and D ate Use the following procedures to config ure the time[...]

Model 57i IP Phone User Guide 37 Customizing Your Phone 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the " Backspace " sofkey to move back a spac e and delete a characte r . Use the " AM/ PM " softkey to specify either AM or PM for the time settin g. 6. Press Done to save the setting. 7. Select Time [...]

38 Model 57i IP Phone User Guide Customizing Your Phone " Backspace " sofkey to move back a spac e and delete a characte r . 5. Press Done to save the setting. 6. Select Date Format . 7. Select a date format from the list of options. Defa ult is Sun Jan 2 . V alid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2[...]

Model 57i IP Phone User Guide 39 Customizing Your Phone Set Time Zone 1. Select Pr eferences . 2. Select T ime and Date . 3. Select Time Z o n e . A list of T ime Zones display for dif ferent areas of the world. 4. Select a T ime Zone that applies to your area. The default T ime Zone is US-Eastern . 5. Press Done to save the T ime Zone setting. Not[...]

40 Model 57i IP Phone User Guide Customizing Your Phone Daylight Savings Time 1. Select Preferences . 2. Select Daylight S avings . 3. Select a Daylight Savings ti me from the list of options. Default is Automatic . V alid values ar e: •O F F • 30 min summertime • 1h summertime • Automatic (Default) 4. Press Done to save the Daylight Sa vin[...]

Model 57i IP Phone User Guide 41 Customizing Your Phone 1. Click on Basic Settings->Pr eferences ->Time and Date Setting . 2. In the “Time Format” field, select the time fo rmat you want to use on your phone. V alid values are: 12h (12 hour format) (default) 24h (24 hour for mat) 3. In the “Date Format” field, select the date form at [...]

42 Model 57i IP Phone User Guide Customizing Your Phone Languag e The IP phones support several different language s. Y ou can have the IP Phone UI and the Aastra W e b UI display in a specific languag e as required. When you set the language to use, all of the display screens (menus, serv ices, options, configuration parameters, etc.) di splay in [...]

Model 57i IP Phone User Guide 43 Customizing Your Phone 1. Click on Basic Settings->Pr eferenc es->Languag e Settings. 2. In the “ W ebpage Language ” field, select a language to apply to the Aastra W eb UI. The IP phone supports the following languages: English (defaul t) French Spanish German Italian 3. Click to save your settings. The [...]

44 Model 57i IP Phone User Guide Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alte r your phone settings, a nd helps keep your system secure. Y ou can change your user passwor d using the IP Phone UI or the Aastra W eb UI. Setting a User Pa[...]

Model 57i IP Phone User Guide 45 Customizing Your Phone . 1. Click on Operation-> User Passwor d . 2. In the " Current Password " field, enter the current user password . 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new use r password again . 5. Click[...]

46 Model 57i IP Phone User Guide Customizing Your Phone Resetting a User Password If you for get your password, you can reset it and enter a new password. The reset user password feature rese ts the password to the factory default which is blank (no password). Y ou can reset a user password using the Aastra W eb UI only . Reset a User Password Use [...]

Model 57i IP Phone User Guide 47 Customizing Your Phone Restarting your phone Y ou may want to r estart your phone to check fo r updates on the server . Y ou may occasionally need to restart your phone to set changes or updates to your phone or network settings. Y ou may al so need to restart your phone if you have been asked to do so by your Syste[...]

48 Model 57i IP Phone User Guide Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI. • At a configured key on the[...]

Model 57i IP Phone User Guide 49 Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone locks dynamically and di splays the foll owing message: " Phone is lock ed ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Ph[...]

50 Model 57i IP Phone User Guide Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (eme r gency services number), that al lows a caller to contact local emergency services for assistance when required. The emerge ncy telephone number may dif fer fr[...]

Model 57i IP Phone User Guide 51 Customizing Your Phone Define a n Emerge ncy Dial Plan Use the following procedure to specify th e nu mbers to use on your phone for dialing emergency services in your area. 1. Click on Operation->Phone Lock . 2. In the " Emergency Dial Plan " field, enter the 3-digit number used in you r local area to [...]

52 Model 57i IP Phone User Guide Line Keys and Softkeys Line Keys and Softkeys This section describes the Mu l tiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable softkeys located at the top and bottom of th e phone screen. Multiple Line and Call Appearances The 57i has 4 hard line/cal[...]

Model 57i IP Phone User Guide 53 Line Keys and Softkeys Softkeys Y our 57i has 12 multi-functional softkeys: • 6 T op Keys : static softkeys (up to 10 programmable functions) • 6 Bottom Keys : state-based softkeys (up to 20 programmable functions). Y ou can use the Aastra W eb UI only , to c onfigure key functions. The following table lists the[...]

54 Model 57i IP Phone User Guide Line Keys and Softkeys Key Function Description Busy Lamp Field (BLF) Indicates key is configured for Busy Lamp F ield (BLF) use. A user can dial out on a BLF configured key . (Maximum of 50 BLFs allowed on 536M and 560M Expansion Modules.) BLF List Indicates key is configured for BLF list use. A user can dial out o[...]

Model 57i IP Phone User Guide 55 Line Keys and Softkeys Keys can also be set up to quickly to access features such as Ca ll Return (*69) or V oicem ail. Key Function Description Directory (T op Key 2 by Default) Indicates the key is configured to access t he Directory List. Callers List (T op Key 3 by Default) Indicates the key is configured to acc[...]

56 Model 57i IP Phone User Guide Line Keys and Softkeys State-Based Softkeys (Bottom Keys on ly) On the 57i bottom softkeys, you can configure a specific state to display when a softkey is being used. The followi ng table describe s the states available to configure for the softkeys. The following tab le identifies the applicable default states for[...]

Model 57i IP Phone User Guide 57 Line Keys and Softkeys In the Aastra W eb UI, the ope rational states for each s o ftkey display enabled. T o disable a state, you uncheck the box fo r that state. Directed Call Pickup (DCP) Group Call Pickup (GCP) idle, connected, incoming, outgoing, busy XML idle, connected, incoming, outgoing, busy Flash All stat[...]

58 Model 57i IP Phone User Guide Line Keys and Softkeys Key Display Behavior On the 57i IP Pho ne, you can configure up to 20 functions on the bottom softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra W eb UI, the key functions automatically appear in the first ava ilab[...]

Model 57i IP Phone User Guide 59 Line Keys and Softkeys Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12:18am - LAB[...]

60 Model 57i IP Phone User Guide Line Keys and Softkeys Line Key Y ou can set a softkey to act as a line/call ap pearance key on the 57i. The This key acts as a line that beha ves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 52 . If[...]

Model 57i IP Phone User Guide 61 Line Keys and Softkeys This means tha t when all line/cal l appearances are in use, 1 call is con nected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/ca ll appearances becomes available. In active stat es, such as ringing, conference , connecte d, etc., all sof [...]

62 Model 57i IP Phone User Guide Line Keys and Softkeys Setting a Line Key Y ou can set a key as an additional line on th e 57i. T he key acts as a li ne that beha ves the same as a hard line key . For more info rmation about the behavior of line keys,see "Multiple Line and Call Appearances" on page 52. Y ou use the Aastra W eb UI to set [...]

Model 57i IP Phone User Guide 63 Line Keys and Softkeys Speeddial Key The normal function of the sp eeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. Y ou can program the keys on the 57i to speeddial outside numbers, dial directly to another person’ s line or extension, or set up to quickly access f[...]

64 Model 57i IP Phone User Guide Line Keys and Softkeys Creating a S peeddial Key Using t he Softke ys Pressing and holding down a softkey on the phone initiates a speeddial feature. 1. Press a softkey for 3 seconds. The screen displa ys the following: 2. In the " Enter Name: " field, enter a name to apply to the speeddial key . Use the k[...]

Model 57i IP Phone User Guide 65 Line Keys and Softkeys 3. In the " Enter Number: " field, enter a number . for the speeddial key using the keypad keys. Y ou can enter up to 16 numbe rs in the "Enter Number :" field Press the key to move to the next field. 4. In the " Line :" field, selec t a line t o apply to the spee[...]

66 Model 57i IP Phone User Guide Line Keys and Softkeys Creating a Speed dial Key Using the Aastra Web UI Use the following procedure to se t a key to function as a speeddial. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. 2. Click on the Bottom Keys tab or th e T op Keys tab. 3. Select from "[...]

Model 57i IP Phone User Guide 67 Line Keys and Softkeys "Do not Disturb" (DND) Key The IP phones have a feature you can enab le called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF . If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your S[...]

68 Model 57i IP Phone User Guide Line Keys and Softkeys 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey . 6. Click to save your changes.[...]

Model 57i IP Phone User Guide 69 Line Keys and Softkeys Busy Lamp Field (BLF) Key Y ou can set a softkey to Busy Lamp Field (BLF). The BLF feature on the IP phones allows a specific extension to be monitored fo r state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Example A Supervisor configures BLFs on h is phone f[...]

70 Model 57i IP Phone User Guide Line Keys and Softkeys 2. Click on the Bottom Keys tab or th e T op Keys tab. 3. Select from "Key 1" throu gh " Key 20 " on the bottom tab. or Select from " Key 1 " throu gh " Key 10 " on the top tab. 4. In the " Ty p e " field, sele ct BLF to apply to the softkey . [...]

Model 57i IP Phone User Guide 71 Line Keys and Softkeys BLF List Key (For use with the BroadSoft Broadwor ks Rel 13 or higher platform only). The BLF list feature o n the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature al lows the IP phone to subscr ibe to a list of monitored users[...]

72 Model 57i IP Phone User Guide Line Keys and Softkeys Setting a BL F List Key The BLF List functions can be configured on the 57i using the Aastra W eb UI only . If you set a softkey to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services . Th e BLF List URI is the name of the BLF list define d on the Br[...]

Model 57i IP Phone User Guide 73 Line Keys and Softkeys 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey . 7. In the " BLF List URI " field, enter the nam e of th e BLF list defined on the Broad- Soft BroadW orks Busy Lamp field page for y[...]

74 Model 57i IP Phone User Guide Line Keys and Softkeys Automatic Call Distribution ( ACD) Key (f or Sylantro Servers) The 57i and any attached Expansion Modul es support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylan tro server to distribute calls from a queue to registered IP p hone users (agents). T o us[...]

Model 57i IP Phone User Guide 75 Line Keys and Softkeys Configu ring an Auto matic Call Distr ibution (A CD) Key Use the following procedure to configur e ACD on the 57i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N> . 2. Click on the[...]

76 Model 57i IP Phone User Guide Line Keys and Softkeys Using the ACD Feature on your IP Pho ne The ACD feature allows you to login to a p hone queue in order to receive distributed calls on your IP phone. T o login to a pho ne queue, you mu st preconfigure an ACD softkey on your IP Phone as descri bed in the previous procedure. Y our Administrator[...]

Model 57i IP Phone User Guide 77 Line Keys and Softkeys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. 1. Check with your Administrator to verify the queue linked to your ACD Key . 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing.. The " User ID &q[...]

78 Model 57i IP Phone User Guide Line Keys and Softkeys 5. Y ou are logged into the queue an d the following screen displays. 6. T o allow your phone to be avai lable in the queue, press the A vailable softkey . The following screen displays. If your IP phone status is set to “ A vailable ” then the server begins to distribute phone calls from [...]

Model 57i IP Phone User Guide 79 Line Keys and Softkeys Directed Call Pickup/Gro up Call Pickup Keys (for Sy lantro Servers) Aastra IP phones support the Directed Ca ll Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GC P feature allows you to intercep t - or pickup - a call o n a monitored extension. Y ou can configure this feature us i[...]

80 Model 57i IP Phone User Guide Line Keys and Softkeys Configuring Directed Call Pickup (DCP) Key(f or Sylantro Se rvers) Use the following procedure to configure Directed Call Pick up on the 57i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module [...]

Model 57i IP Phone User Guide 81 Line Keys and Softkeys Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to configur e Group Call Pick up on the 57i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N&[...]

82 Model 57i IP Phone User Guide Line Keys and Softkeys Using Directed Call Pickup/Grou p Call Pickup Use the following procedure for the DCP/GCP feature on your phone. Using Directed Call Pickup (DCP) 1. When the monitored exte nsion recei ves a call, press the DCP Key to pick up the call. If the monitored exten s ion receives mu ltiple incoming c[...]

Model 57i IP Phone User Guide 83 Line Keys and Softkeys XML Key The 57i IP phone has a feature you can enable called " XML " (Extensible Markup Language). XML is a markup language much like HTML. Y our System Administrator can create cu stomized XML menu services and load them to your IP phone. These services include things lik e weather [...]

84 Model 57i IP Phone User Guide Line Keys and Softkeys After the XML application is applied, you can use the IP Phone UI to press the Services key and acces s the XML services. Setting XML Se rvices 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom Keys tab or th e T op Keys tab. 3. Select from "Key 1" throu gh " K[...]

Model 57i IP Phone User Guide 85 Line Keys and Softkeys 8. In the " XML Application Title " field, ent er the title of the service. Thi s title appears in the Services Menu after pressing the Servi ces ke y . If multiple XML applications are specified in the XML Application URI field, a list of applica- tions displays after pressing the S[...]

86 Model 57i IP Phone User Guide Line Keys and Softkeys 9. In the " XML Application URI " field, enter the appl icable URI(s) . 10. In the " XML Application Title " field, enter the title of the servi ce. This title appears on the phone’ s LCD after pressing the XML key . If multiple XML appli- cations are s pecified in t he X[...]

Model 57i IP Phone User Guide 87 Line Keys and Softkeys From an XML Softkey 1. Press the XML softkey on the 57i p hone. A " Custom Features " screen displays or the title you specified. 2. Use the and to scroll through the cus tomized featu res. 3. For menu and directory services, select a servic e to display the information for that cust[...]

88 Model 57i IP Phone User Guide Line Keys and Softkeys Flash Key Y ou can set a softkey to gene rate a flash eve nt when it is pressed on the 57i or 57i handset. Y ou do this by setting the softkey to " flash ". The IP phone generates flash events only when a call is connected and th ere is an active R TP stream (for example, when the ca[...]

Model 57i IP Phone User Guide 89 Line Keys and Softkeys Sprecode Key Y ou can set a key to automatical ly activate specific services of fered by the server by setting a key to " sprecode ". For example, if the sprecode value of *82 is configured, then by pressing the key , *82 automatically activates a service provided by the server . The[...]

90 Model 57i IP Phone User Guide Line Keys and Softkeys 6. In the " Va l u e " field, enter the appropriate valu e for accessing specific servi ces from the server . 7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this softkey . 8. Click[...]

Model 57i IP Phone User Guide 91 Line Keys and Softkeys Park/Pickup Ke ys The IP phone has a park and pickup call feat ure that allows you to park a call and pickup a call when re quired. There are two ways a user can configure this feature: • Using a static configuration • Using a programmable configuration (on the softkeys) The IP phone suppo[...]

92 Model 57i IP Phone User Guide Line Keys and Softkeys The values you enter in the Aastra W eb UI for the Park/Pickup call feature are dependant on your type of server . The foll owing table provides the values you enter for the " Park Call " and " Pickup Park ed Call " fields in the Aa stra W eb UI. Park/Pickup Call Server Con[...]

Model 57i IP Phone User Guide 93 Line Keys and Softkeys 2. Enter a se rver value in the Park Call field to which inc oming live calls are parked. 3. Enter a server valu e in the " Pickup Parked Call " field. 4. Click to save your changes. Park/Pickup Key Configu ration The programmable method of configuration creates park an d pi ckup sof[...]

94 Model 57i IP Phone User Guide Line Keys and Softkeys Configuring Park/Pickup using Key Configuration Use the following procedure to configur e the Park/Pickup call feature using the softkey configuration method. Use the following procedure to configur e a Park/Pickup key on the 57i IP Phone. 1. Click on Operation->Softkeys and XML . 2. Click [...]

Model 57i IP Phone User Guide 95 Line Keys and Softkeys 6. In the " Va l u e " field, enter the appropriate value based on the server in your net- work. 7. In the " Line " field, sele ct a line for which to apply th e Park configuration. 8. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or unche[...]

96 Model 57i IP Phone User Guide Line Keys and Softkeys Using the Par k Call/P ickup P arked Call Fea ture Use the following procedure on the IP phones to park a call and pi ck up a parked call. Park a Call 1. While on a live cal l, press the " Park " softkey . 2. Perform the following for your specific server: If the call is parked succe[...]

Model 57i IP Phone User Guide 97 Line Keys and Softkeys Last Call Return (lcr) Key (Sylant ro Servers only ) Using the Aastra W eb UI, you can configure the "Last call return" (lcr) functio n on a softkey . This feature is fo r Sylantro servers only . How it wo rks If you configure "lcr" on a softkey , and a call comes into your[...]

98 Model 57i IP Phone User Guide Line Keys and Softkeys 5. In the " Line " field, select the line you want to apply to this softkey . V alid values are 1 through 9. 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey . 7. Click to save your c[...]

Model 57i IP Phone User Guide 99 Line Keys and Softkeys Services Key By default, the 57i h as a Services key c onfigured on key 1 of the top set o f keys. However , you can use any softkey to configure a " Service s " key . The Services key accesses enhanced featur es and services provided by third parties. Using the "Services" [...]

100 Model 57i IP Phone User Guide Line Keys and Softkeys Setting S ervices Key Use the following procedure to configure a Services softkey on the 57i phone. The following illustration shows the top softkeys on the 57i . 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. 2. Click on the Bottom tab or t[...]

Model 57i IP Phone User Guide 101 Line Keys and Softkeys Directory Key By default, the 57i h as a Di rectory key configured on key 2 of the top set of keys. However , using the Aastra W e b UI, you can assign the Directory key to any softkey on the top or bottom keys on the ph one.. The "Direc tory List" feat ure allows y ou to store f re[...]

102 Model 57i IP Phone User Guide Line Keys and Softkeys Setting Direc tory Key Use the following procedure to configure a Directory softkey on the 57i phone. The following illustration shows the top softkeys on the 57i. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. 2. Click on the Bottom tab or [...]

Model 57i IP Phone User Guide 103 Line Keys and Softkeys Callers List Key By default, the 57i h as a Callers List key configured on key 3 of the top set of keys. However , using the Aastra W eb UI, you can as sign the Callers List key to any softkey on the top or bottom keys on the ph one. The Callers list is a stored log of your in coming calls. Y[...]

104 Model 57i IP Phone User Guide Line Keys and Softkeys Setting Ca llers List Ke y Use the following procedure to configure a Callers List softkey on the 57i phon e. The following illustration shows the top softkeys on the 57i. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. 2. Click on the Bottom[...]

Model 57i IP Phone User Guide 105 Line Keys and Softkeys Intercom Key By default, the 57i h as an Intercom key c onfigured on key 4 of the top set of keys. However , using the Aastra W e b UI, you can assign the Intercom key to any softkey on the top or bottom keys on the ph one.. Y ou can use the Interc om key to automatical ly connect with a re m[...]

106 Model 57i IP Phone User Guide Line Keys and Softkeys Setting an Int ercom Key Use the following procedure to configure an Intercom softkey on the 57i phone. The following illustration shows the top softkeys on the 57i. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. 2. Click on the Bottom tab o[...]

Model 57i IP Phone User Guide 107 Line Keys and Softkeys None Key Y ou can set a key to force a blank entry on the IP phone display for a specific key . Y ou do this by setting the key to " none ". The keys are added in order ( from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignor[...]

108 Model 57i IP Phone User Guide Line Keys and Softkeys Empty Key Y ou can set a softkey to force a blank entry on the IP phone display for a specific softkey . Y ou do this by setting the softkey to " empty ". The softkeys are added in order (from softkey1 to softkey20) after a ny hard-coded keys have been added. If a particular softkey[...]

Model 57i IP Phone User Guide 109 Line Keys and Softkeys Phone Lock Key Y ou can configure a key on the IP Phone to use as a lock/unlock key . Y ou assign the function of the key as “ Phone Lock ”. Setting a Pho ne Lock Key Use the following procedure to configure a Phone Lock key on the 57i IP Phone. 1. Click on Operation->Softkeys and XML [...]

110 Model 57i IP Phone User Guide Line Keys and Softkeys Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key , refer to th e following procedure to use the key on the IP ph one. Lock the Phon e 1. Press the LOCK key . The phone locks. The LED for the key A ND the Message W aiting Lamp illuminate steady ON. An “U[...]

Model 57i IP Phone User Guide 111 Line Keys and Softkeys Deleting a Key Use the following procedure to delete a key function on the 57i IP Phone. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. . 2. Click on the Bottom tab or the To p tab. 3. Select f rom "Key 1" through " Key 20 &qu[...]

112 Model 57i IP Phone User Guide Making Calls Making Calls This section describes ways to make calls on your 57i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone of f-hook by: • lifting the handset • pressing or • pressing a line/call appearance button At the dial tone, enter the number you wish to c[...]

Model 57i IP Phone User Guide 113 Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Y our phone must be in either th e Speaker or Speaker/Headset audio mode. For more information about settin g the audio mode on your phone, see "Audio Mode" on page 33 . •[...]

114 Model 57i IP Phone User Guide Making Calls Using a Headset The 57i accepts headsets through the modul ar RJ22 jack on the back of th e phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Advanced Volume Cont rols for the Hea dset Mic On the 57i, there are 3 options for th e headset microphone volume[...]

Model 57i IP Phone User Guide 115 Making Calls To Make and Receive Calls Using a Hea dset 1. Ensure that you have selected a headse t audio mode by accessing the Options list (under option Prefer ences->Set Audio->Aud io Mode on the IP Phone). 2. Plug the headset into the jac k. 3. Press the key to obtain a dial tone or to answer an incoming [...]

116 Model 57i IP Phone User Guide Making Calls Using Inter com On the 57i, you can use the Icom key to automa tically connec t with a remote extension. By default, the Intercom key is configured as Key 4 on the top set of softkeys. Using th e Icom Ke y 1. Press the Icom key . 2. Enter the extension number of the p erson you wish to intercom or the [...]

Model 57i IP Phone User Guide 117 Making Calls Y ou can set specific incoming Intercom ca ll features on the 57i IP phone using the Aastra W eb UI. The following ta ble describes these features. For more information about the incoming In tercom features and for procedures on setting these features, see "Incoming Intercom Call Features" on[...]

118 Model 57i IP Phone User Guide Making Calls Redial • Press to dial the most rece nt number you dialed from the phone. • If you are of f-hook and press the last number you called is called back. • If you are on-hook and pr ess , a Redial Directory list appears on- screen. The redial list is avai lable during active call s. It stores up to t[...]

Model 57i IP Phone User Guide 119 Making Calls Deleting from the Redial Li st. Delete All Items 1. Press . 2. Press the Delete Key , the n press the Delete Key again at the prompt to erase all items. Mute Y ou can use the Mute key to mute th e handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an acti[...]

120 Model 57i IP Phone User Guide Receiving Calls Receiving Calls W h e n a c a l l i s r i n g i n g a t your extensi on, the inbound callers extension and name d is pl a y to th e s cr ee n . Th e l in e /c al l appearance light flashes quickly for the incoming call. Answering an Incoming Call To answer the call • For handsfree operation, press[...]

Model 57i IP Phone User Guide 121 Receiving Calls Sending an Incoming Cal l to Voicemail Y ou can send an incoming call directly to voicemail without answeri ng the call. T o do this, press without picking up the handset. If you're already on the phone your incoming call should go directly to voi cemail. Y our phone sc reen displays a voicemai[...]

122 Model 57i IP Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can us e the softkeys or h ard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can place an active call on hold by pressing the Hold key . When you place a call on hold, only your phone can ret[...]

Model 57i IP Phone User Guide 123 Handling Calls When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/line appear ance light for the line you are on remains solid to indicate that you are still connected. Automati c Hold When juggling between calls, you d o not ha[...]

124 Model 57i IP Phone User Guide Handling Calls Transferring Calls Blind Transf er A blind transfer is when you transfer a ca ll directly to anothe r extension without consulting with t he person receiving the call. T o do this, simply complet e the transfer immediately after you have entered the number . The call goes directly to the extension or[...]

Model 57i IP Phone User Guide 125 Handling Calls To transfer a call to another extension 1. Connect to Party 1 (if not alread y connect ed). Party 1 is the party you want to transfer . 2. Press the Tr a n s f e r key . Y ou should hear a dial t one as a second line opens up. 3. Press a line/cal l appearance button followed by the extension number ([...]

126 Model 57i IP Phone User Guide Handling Calls Local Conferencing The 57i phone supports up to 3 parties (incl uding yourself) in a conf erence call. This is called Local Conferencing and is the default metho d of conferencing on the 57i. Using Local Conferencing Use the following procedure to create a conferenc e call using l ocal conferencing. [...]

Model 57i IP Phone User Guide 127 Handling Calls 4. Press the Conf Key . A new line opens. 5. Enter the phone number of Party 3. 6. W a it for Party 3 to answer . When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf key again to add Party 3 to the c onfer ence. Party 1 (which is your- self), Party [...]

128 Model 57i IP Phone User Guide Handling Calls Centralized Conferencing (for Sylantr o and Broadsoft Servers) The 57i allows you to create multiple c onferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencin g. If your Administrator does not enable Centra lized Conferenci[...]

Model 57i IP Phone User Guide 129 Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) 1. When you begin a conference, you are the first party in the co nference (Party 1). Pickup the handset or press the Speakerphone Key . A line opens up. 2. Call Party 2 by dialing their number (or an swer a n in[...]

130 Model 57i IP Phone User Guide Handling Calls Setting Up Multiple Conferences (for Sylantro Server only) 1. Start Con ference 1 using the proce dures in the previous sectio n, "Setti ng Up a Conference and Adding Mult iple Parties (for Sylan tro and Broadsoft Servers)" . 2. When you are finished adding all required pa rties to Conferen[...]

Model 57i IP Phone User Guide 131 Handling Calls Ending Calls T o end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If conn ected through the handset, you can also place the handset back on hoo[...]

132 Model 57i IP Phone User Guide Managing Calls Managing Calls The 57i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your busin ess and personal contac ts. These features include: •D i r e c t o r y L i s t •C a l l e r s L i s t • Call Forwarding • Missed Calls Indicator ?[...]

Model 57i IP Phone User Guide 133 Managing Calls 1. Press the Directory Key . The directory displays th e number o f entries in your list. If the Directory list is empty , " Dir ectory Empty/Use Save to add " displays. The following is an example of the Dire ctory List Header screen with 97 entries in the List. 2. Y ou can access entries [...]

134 Model 57i IP Phone User Guide Managing Calls Adding/Editing Entries in the Directory List You can store a maximum of 7 number s associated with a un ique name. You can apply pre-defined labels to th e entry which include, Office, Home, Cell, and Pager, or create your own la bels. The fol lowing table indicates the maximum characters for each li[...]

Model 57i IP Phone User Guide 135 Managing Calls Adding Names, Numbers, Labels On Scr een 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numbers on the phone’ s keypad. •U s e t h e Backspace softkey when required. •U s e t h e Save softkey when you are finished adding the name [...]

136 Model 57i IP Phone User Guide Managing Calls • Y ou can use the Delete softkey to delete a number or to delete multiple num- bers in an entry (see "Deleting Single a nd Multiple Numbers in an Entry" on page 144. • Y ou can use the Change softkey to change a number or a name. • Y ou can use the Quit softkey to quit the editing of[...]

Model 57i IP Phone User Guide 137 Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/label/line forward or backwar d between screens for the specified na me. If there is a label assigned to the entry , the following screen displa ys after pressing the Arrange softkey. • Pressing the Save softkey in the a[...]

138 Model 57i IP Phone User Guide Managing Calls Saving Entri es to the Directo ry List Y ou can save entries (names and numbers ) from other sources to your Directory using any of the f ollowing methods: • Save from the Display • Save from the Caller Li st • Save from the Redial List Saving from the Display Y ou can save the name and/or numb[...]

Model 57i IP Phone User Guide 139 Managing Calls For multiple numbers assigne d to a name, pressing the Delete softkey displays the following screen. • Y ou can press Entries to delete the directory entr y (name, all num bers, labels, and lines associated with the name ) from the Directory List. • Y ou can press Number to delete only a spec ifi[...]

140 Model 57i IP Phone User Guide Managing Calls Adding to and Editing the Directory Li st Y ou can store a maximum of 7 numbers a ssociated with a unique name. Y ou can apply pre-defined labels to the entry which include, Of fice, Home, Cell, and Pager , or create your own labels. The following table indicates th e maximum characters for each line[...]

Model 57i IP Phone User Guide 141 Managing Calls Adding Names, Numbers, Labels On Screen 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numbers on the phone’ s keypad. •U s e t h e Backspace softkey when required. •U s e t h e Save softkey when you are finished adding the name a[...]

142 Model 57i IP Phone User Guide Managing Calls bers in an entry (see "Deleting Single a nd Multiple Numbers in an Entry" on page 144. • Y ou can use the Change softkey to change a number or a name. • Y ou can use the Quit softkey to quit the editing of the current Directory entry . Scrolling Multiple Sc reens Per Entry If there are [...]

Model 57i IP Phone User Guide 143 Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/label/line forward or backwar d between screens for the specified na me. If there is a label assigned to the entry , the following screen displa ys after pressing the Arrange softkey. • Pressing the Save softkey in the a[...]

144 Model 57i IP Phone User Guide Managing Calls Deleting Single and Multiple Numbers in an Entry Y ou use the Delete softkey to delete a single number or multiple numbers for an entry . For a single number assi gned to a name, pressing the Delete softkey displays the followi ng screen. • Y ou can press Ye s to delete the directory entry (name, n[...]

Model 57i IP Phone User Guide 145 Managing Calls Downl oading the Director y List to Your PC Y ou can download the Directory List to y our PC via the Aastra W e b UI. The phone stores the dir ectorylist.csv file to y our PC in comma - separated value (CSV) format. Y ou can use any spreadsheet a pplication to open the file for viewing. The following[...]

146 Model 57i IP Phone User Guide Managing Calls Downl oading the Director y List to Your PC Y ou can download the Directory List to y our PC via the Aastra W e b UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format. Y ou can use any spreadsheet a pplication to open the file for viewing. The following i[...]

Model 57i IP Phone User Guide 147 Managing Calls Accessing the Directory List Use the following procedures to access the Directory List. 1. Press the Services key on the phone to display the Servic es menu, and select " Dire ctory List ". or Press the Directory softkey (default key is key 2 on the T op Keys). 2. Use the keys to scroll thr[...]

148 Model 57i IP Phone User Guide Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 57i telephone stores information on up to 200 incoming calls in the Callers list. Y our telephone logs the number and name (if available) of the caller , when they last called, and the number of times they tried to reach you. W[...]

Model 57i IP Phone User Guide 149 Managing Calls Accessing the Callers List Use the following procedure to access the Ca lle rs List. Use the fo llowing illustration as a reference. 1. Press the Callers List key . or Press the Services key if your System Administra tor has configured the Services key to access the Calle rs List. 2. Use the keys to [...]

150 Model 57i IP Phone User Guide Managing Calls Editing E ntries in the Caller s List Important: The Caller List does not sa ve changes. Edit ing in the Callers List is generally used if you plan to call th e number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor auto[...]

Model 57i IP Phone User Guide 151 Managing Calls Deleting Entries f rom the Cal lers List Y ou can delete individual items from the Ca llers List, or you can delete all items in the Callers List.. Use the following procedure to delete an individual item from th e Callers List . Use the following illustration as a reference. 1. Press the Callers Lis[...]

152 Model 57i IP Phone User Guide Managing Calls Downloa ding the Callers L ist to Your PC Y ou can download the Callers List to your PC f or viewing using the Aastra W eb UI. When you download the Callers List, th e phone stores the callerlist.csv file to your computer in comma -separa ted value (CSV) format. Y ou can use any spreadsheet a pplicat[...]

Model 57i IP Phone User Guide 153 Managing Calls Call Forwarding The call forwarding feature on the IP phone a llows incoming calls to be forwarded to another destination. The phone sends the SI P message to the SIP proxy , which then forwards the call to the assi gned destination . Call forwarding is disabled by default. Y ou can enable call forwa[...]

154 Model 57i IP Phone User Guide Managing Calls Setting Call F orwardin g Use the following procedure to set global call forwarding. For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forward and press Select . 3. Enter t he " Call Forward " number destination for which you want your incoming[...]

Model 57i IP Phone User Guide 155 Managing Calls 1. Click on Basic Settings->Call Forward . For Global Call Forwar d Settings : 2. In the " Mode " field, select the mode you want to set on your phone. 3. In the " Number " field, enter the call forward number for which you want your calls to be call forwarde d. 4. In the "[...]

156 Model 57i IP Phone User Guide Managing Calls are immediately applied to the phone. The following example shows the idle scre en on the IP Phone with Call Forwarding set to " No Answer " mode. L1 John Smith CFWD NoAnswer Sat Jan 1 01:04[...]

Model 57i IP Phone User Guide 157 Managing Calls Missed Calls Indicator The IP phone h as a "missed ca lls" indicator that incremen ts the number of missed calls to the phone. This feature is ac cessible from the IP phone UI only . The number of calls that have not been answered increment on the phone’ s idle screen as " <number[...]

158 Model 57i IP Phone User Guide Managing Calls Voicemail The V oicemail fe atu re on the 57i IP phone allows you to use a line, configur ed with a phone number for dialing out, to connect to a voicemail server . For each ass igned V oicemail number , there can be a minimum of 0 or a max imum of 1 V oicemail access phone number . The V oicemail li[...]

Model 57i IP Phone User Guide 159 Additional Features Additional Features This section describes additional featur es you can use on the 57i phone. Star Codes All of the main call handling and extension management features for y our system can be set up as speed dials on softke ys on your phone. Contact your System Administrator for more informatio[...]

160 Model 57i IP Phone User Guide Additional Features 1. Click on Basic Settings->Pr eferences . 2. Go to the " General " section . 3. Enable the " Suppr ess DTMF Playback " field by checking the check box. (Dis- able this field by unchecking th e box). Default is disabled. 4. Click to save your settings.[...]

Model 57i IP Phone User Guide 161 Additional Features Display DTMF Digits A feature on the 57i phone allows users to enable or disable DT MF (dual-tone multi- frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey . DTMF is the signal sent f r om the phone to the networ k that you generate when yo[...]

162 Model 57i IP Phone User Guide Additional Features Enable/Disable Call Waiting The call waiting fe ature notifie s the user on an active cal l, of a new incoming call. Y ou can disable the call wa iting feature, so that the new incom ing call is automatically rejected by th e phone with a busy message. If you disable call waiting on the phone, a[...]

Model 57i IP Phone User Guide 163 Additional Features Enabli ng/Disablin g Call Waiting Use the following procedure to enable or disable Call W a iting on the IP phone. 1. Click on Basic Settings->Pr e ferences->General. 2. Call W aiting is enabled by default. If required , disable the " Ca ll W aiting " field by unchecking the chec[...]

164 Model 57i IP Phone User Guide Additional Features Play Call Waiting Tone Y ou can enable or disable the playing of a call wait ing tone when a caller is on an active call and a new ca ll comes into the phone . Y ou can configure this featur e using the Aastra W eb UI. Configuring Call Waiting Tone Use the following procedures to confi gure a ca[...]

Model 57i IP Phone User Guide 165 Additional Features Stuttered Dial Tone Y ou can enable or disable the playing of a st uttered dial tone when there is a me ssage waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Stuttered Dial Tone Use the following procedures to confi gure stuttered dial tone on the [...]

166 Model 57i IP Phone User Guide Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when th e phone receives an XML a pplication using the " XML Beep Support " field at the path Basic Setting s ->Pr efer ences->General . If you disable this feature, then no beep is heard wh[...]

Model 57i IP Phone User Guide 167 Additional Features Status Scroll Delay Using the Aastra W eb UI, you can specify a sc roll delay option that allows you to set the time delay , in seconds, between the sc rolling of each status message on the phone. Y ou can specify this settin g in the " S tatus Scroll Delay (seconds) " field at the pat[...]

168 Model 57i IP Phone User Guide Additional Features Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called " Incoming Call Inte rrupts Dialing ". Y ou can enable or disable this parameter[...]

Model 57i IP Phone User Guide 169 Additional Features Configuring "Incoming Call Inter rupts Dialing" Use the following procedures to configure " Incoming Call Interrupts Dialing " on the IP Phone. 1. Click on Basic Settings->Pr e ferences->General . 2. Enable the " Incoming Call Interrupts Dialing " field by che[...]

170 Model 57i IP Phone User Guide Additional Features Goodbye Key Cancels Incoming Calls The 57i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call . The parameter is calle d " Goodbye Key Canc els Incoming Call " and is c[...]

Model 57i IP Phone User Guide 171 Additional Features Using the Goodbye Key to Cancel Incoming Cal ls Feature IP Phone UI IF THEN " Goodbye Key Cancels Inco ming Call " is enabled AND a second call comes in while you are on an active call, press the Goodbye key to re ject the second incoming call. " Goodbye Key Cancels Inco ming Call[...]

172 Model 57i IP Phone User Guide Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses In ternet protocols to enable devices to be plugged into a network and au tomatically know about each other . W i th UPnP , when a user plugs a device into th e network, the device configures itself, ac[...]

Model 57i IP Phone User Guide 173 Additional Features Message Waiting Indi cator Y ou can configure the Message W aiting Indica tor (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3. If you configu re the MWI LED for all lines[...]

174 Model 57i IP Phone User Guide Additional Features Incoming Intercom Call Features Inco ming Inte rcom By default, the IP phone allows incomin g intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatica lly plays a warning tone when it rece ives an incoming interc om call. It also mutes [...]

Model 57i IP Phone User Guide 175 Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP p hone allows you to en able or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatica lly answers an incoming int ercom call. If “Play W arning T one” is also enabled, the phone [...]

176 Model 57i IP Phone User Guide Additional Features 3. The " Micr ophone Mute " field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by th e originating caller . T o disable this field, uncheck the box. 4. The " Play W arning T one " field is ena bled by defa ult. If “Auto-Answer” is[...]

Model 57i IP Phone User Guide 177 Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that yo u can use ONL Y if an Administrator has enabled them on yo ur phone. Those features are described in this section. Contact your System Administrato r for more information. Outgoing I[...]

178 Model 57i IP Phone User Guide Available Features Enabled by Administrators Customizable Callers List Key and Services Key The 55i IP Phone currently has a Callers Li st key and a Services key . Y our System Administrator can spe cify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Caller[...]

Model 57i IP Phone User Guide 179 Available Features Enabled by Administrators Reference For more information about usi ng Centralized Conferencing, see "Centralized Conferencing (for Sylantro and Broadsoft Servers)" on page 128 . Answer and Ignore Soft keys for XML Applications If you are accessing XML appl ications on your phone and a c[...]

180 Model 57i IP Phone User Guide Model 536M and 560M Expansion Modules Model 536M and 560M Expansion Modules The 57i IP Phone of fers opt ional 536M and 560M Expansion Modules that attach to the right side of the phone to provide ad ditional softkeys. Model 536M The 536M provides 18 softkeys in each column (totaling 36 keys) on the keypad. Each ke[...]

Model 57i IP Phone User Guide 181 Model 536M and 560M Expansion Modules Using the Expansio n Modules 536M Expansion Module After configuring the softkeys on the 536M Expansion Module, you can record the name of the softkey on the paper labels provided with the Expa nsion Module. Press the softkey you want to use when applicable. Lock Phone BLF Key [...]

182 Model 57i IP Phone User Guide Model 536M and 560M Expansion Modules 560M Expansion Module The 560M Expansion Module screen displa ys softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 colu mns with the following default headings on each page: P[...]

Model 57i IP Phone User Guide 183 Model 536M and 560M Expansion Modules T o use the 560M, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), a nd press the applicable softkey . References For more information about configuring so ftkeys, see Softkeys on page 53. For more information about installing 536M [...]

184 Model 57i IP Phone User Guide Troubleshooting Solutions Troubleshooting Solutions Why is my display bl ank? Ensure that power is being p rovided to your phone. If your network does not provide inline power over Ethernet, y ou can obtai n an additional accesso ry , the Aastra PoE (Power over Ethernet) inline power supply , to provide power over [...]

Model 57i IP Phone User Guide 185 Troubleshooting Solutions What are services, and how do I use them? Services on the IP phone include: • XML Applications •C a l l e r s L i s t •D i r e c t o r y L i s t •V o i c e m a i l See the section, "Setting Services Key" on page 100 more information about the options available under "[...]

186 Model 57i IP Phone User Guide Troubleshooting Solutions 1. Click on Operation-> User Passwor d . 2. In the " Current Password " field, enter the current user password . 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new user password again. 5. Click[...]

Model 57i IP Phone User Guide 187 Troubleshooting Solutions How do I r estart the IP phone? 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options to Phone S tatus and press the key to select. 3. Press the key to scroll to the Restart Phone option. 4. Press the key to confirm and restart the pho[...]

188 Model 57i IP Phone User Guide Troubleshooting Solutions How do I l ock my phon e? Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI. • At a co[...]

Model 57i IP Phone User Guide 189 Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone locks dynamically and di splays the foll owing message: " Phone is lock ed ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phone? " field, click . The phon[...]

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Model 57i IP Phone User Guide 191 Limited Warranty Limited Warranty Aastra T elecom warr ants thi s product against de fect s and malfunctio ns during a on e (1) year period fro m the date of original pu rchase . If there is a defect or m alfunction, Aastra T elecom shall, at its optio n, and as the excl usive remedy , eithe r repair or replace the[...]

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Model 57i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifies the time zone name and time zone c ode to use on the IP phone. Time Zo ne Name/Tim e Zone Code T able Time Zone Name T ime Zone Code AD-Ando rra AG-Antigua AI-Anguil la AL-T irane AN-Curacao AR-Buenos Aires AS-Pago Pago A T -Vi[...]

A-2 Model 57i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eas tern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY -Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Be[...]

Model 57i IP Phone User Guide A-3 Appendix A - Time Zone Codes MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT -Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-T ijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland N[...]

A-4 Model 57i IP Phone User Guide Appendix A - Time Zone Codes UA-Kiev US-Eas tern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY -Montevideo EET EST CST MST PST AKS HAS HST UYS V A-V at ican CET YU-Belgrade CET Time Zone Name T ime Zone Code[...]

Model 57i IP Phone User Guide Index-1 Index Index Numerics 536M 180 560M 180 57i features 2 57i line settings 52 57i requirements 3 A Aastra Web UI Basic Sett ings parameters 22 Operation parameters 21 Status of Phone 21 about this guide 1 ACD (Auto Call Distribution) 54 allow barge-in, for inte rcom 175 answering incoming calls 120 auto-answer, fo[...]

Index Index Index-2 Model 57i IP Phone User Guide H handling calls 122 headset mic 114 headset mode 33 headset, using 114 headset/speaker mode 33 held calls, re trieving 123 hold, automatic 123 hold, feature enhancement for 179 I idle screen 9 incoming call interrupts dialing 168 installation and setup, 9122i 3 intercom calls, incoming and auto- an[...]

Model 57i IP Phone User Guide Index-3 Index Index as Callers List Key 103 as Directory key 101 as Do Not Distrub 67 as empty key 108 as flash key 88 as Intercom Key 105 as Last Call Return 97 as line/cal l appearances 60 as park and pickup 91, 9 3 as services 99 as speeddials 63 as sprecode key 89 as XML se rvices 83 deleting 111 ignore softkey for[...]

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If you’ve read this ow ner ’ s manual an d consulted the Troubleshooting section and still have problems , pl ease visit our webs ite at www .aas tra.com or call 1-800-574-1611 for technical assi stance. © Aastra T elecom Inc. 2007 41-001201-00 Rev 02[...]