Actiontec electronic GT701WG-QW04 manual

D S L Mo d e m Mod el #: GT 701 WG -Q W0 4 F ir mw ar e V ers ion : QW0 4- 3. 60. 2. 0.6 .3 -G T70 1- WG U s e r Ma nu a l V er 1.0 Solutions for the Digital Life ™[...]

i T able of C ontents 1 In troduction 1 Package Contents 1 Minimum Syst em Requirements 1 F eatures 2 T echnical Support 5 2 U sing Qwest DSL 9 Connecting to the Internet 9 Disconnecting from the Internet 9 3 P er forming a Basic S etup 11 Basic S etup 11 Changing the User Name and Passwor d 13 4 Setting Up Static IP Address 15 Configuring for a Si[...]

ii Actiontec DSL Modem User Manual iii T able of Con tents ii 7 Using Utilities 55 W eb Ac tivity Log 55 DSL Settings 56 Restore Default Settings 57 Upgrade Firmware 57 8 T roubleshooting 59 a Reference 63 Locating Computer Information 63 Locating Windows Operating System F iles 64 b Static IP Addr ess on the C omputer 67 Windows 98 SE 67 Windows M[...]

ii Actiontec DSL Modem User Manual iii T able of Con tents Notices 105 Regulatory Compliance Notices 105 Modifications 105 Miscellaneous Legal Notices 106 Limited W arranty 107[...]

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1 Intr oduc tion Th ank yo u f or pur ch as in g th e A cti on te c 54 Mbp s DS L M od em . The M od em is th e si mpl es t wa y to co nn ect co mp ut er s t o a hi gh- spe ed br oad ban d c on ne cti on . Thi s ea sy- t o-u se pr od uct is pe rf ect for the of fic e or s mal l bu si ne ss. If y ou w ant to tak e y ou r co mput in g t o th e ne xt [...]

2 Actiontec DSL Modem User Manual 3 Chapter 1 Introduction s Mi cr o so ft W i n d o w s 98 Se co nd Ed it i o n ( S E ) , W in do w s M i ll en ni u m E di ti on ( M e) , W in do w s NT 4.0 , W in d o ws 200 0, W in do w s XP , M ac OS 7.1 + , M a c OS 8. 0+ , M ac OS 9. 0+ , o r M ac OS X+ ☞ No te : US B L AN port is n ot s up port ed wit h Mi [...]

2 Actiontec DSL Modem User Manual 3 Chapter 1 Introduction Pow er Light Th e P ow er li ght dis pla ys t he M ode m ’ s cu rr en t st at us. If the P ow er ligh t glo ws st ea dil y gre en, th e M od em is r ec ei ving po we r an d fu lly ope ratio nal. W hen the P ow er li ght fla she s ra pi dly , the M ode m is in it ial iz ing . If the P ow e[...]

4 Actiontec DSL Modem User Manual 5 Chapter 1 Introduction Rear Panel Th e r ear pan el of the M ode m c on ta ins fi v e po rts ( Lin e, Pho ne , USB , E th ern et, and P ow er) , as w ell as a Re se t swi tc h. Power USB Ethernet Line Reset Phone Line Port U sed to conn ect th e Mo dem to a DSL ( Digit al Su bsc riber Line) con necti on. Phone Po[...]

4 Actiontec DSL Modem User Manual 5 Chapter 1 Introduction Pow er P or t U sed to co nne ct t he P o we r Cor d to the M ode m. N W ar ning : Do not unp lu g th e po wer co r d fr om th e M ode m du r - in g th e r ese t pr oce ss . Do in g so ma y r es ul t in perm an ent da mag e to th e M od em . T echnical Suppor t Self Help T o ob ta in a nsw [...]

6 Actiontec DSL Modem User Manual 7 Chapter 1 Introduction s DSL servic e ins ta lla tio n sup po rt ☞ No te : Be fo r e at te mp tin g an y of th e abo ve , mak e su re ac ce ss to th e I nt ern et i s a va ila bl e. Adv anced Featur e Support Q w e s t D S L t e c hn i c a l s u pp o rt p r o vi d e s t h e f o l l o wi n g a d v a nc e d f e a[...]

6 Actiontec DSL Modem User Manual 7 Chapter 1 Introduction s Mic r os oft In te rn et C on nec tio n S hari ng ( IC S ) s Ad vanc ed LA N c onf igu rat io n wit h mu lt ipl e c om pu te rs s N on -A ctio nt ec -p ro vide d ne tw ork car d/E th ern et cab le i ns tal lat io n, co nfi gu - rat io n, or tr oub les ho oti ng s Co mme r cia l fi r ew al[...]

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9 U sing Qwest DSL Qw es t DS L op era te s o v er h om e or bus in ess ph on e li nes equ ip ped with Qw est DS L se rvic e. Fo r th is r easo n, the Qw est DSL co nn ect io n is not port abl e; it can ’t be ac c ess ed whi le a wa y fr om th e ho me or b usi ne ss . T o c onn ec t whi le tra v eli ng, ask the IS P abo ut a di al- up ac co un t.[...]

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11 P er forming a Basic S etup Th is c ha pt er is a g uid e t hr ou gh a ba si c se tu p of the M od em. The Bas ic Set up in cl ud es i ns truc tio ns on h ow to co nn ect the M ode m to t he ISP a nd c ha ngi ng t he us er nam e an d pa ssw or d all o win g ac c ess to the W eb C on fig ur ati on scr eens . T o c om pl et e a ba si c se tup , th[...]

12 Actiontec DSL Modem User Manual 13 Chapter 3 Performing a Basic S etup 3. F oll o w th e in str uct io ns i n th e “S et U p/C onf igu rat io n ” scr een , the n c li ck Begin Basic Se tup . 4. I n th e ne xt wind o w , fol lo w th e o n-s cr een i nst ruc tio ns , th en cli ck Next . 5. I n th e ne xt scr ee n, ind ica t e whe th er the use[...]

12 Actiontec DSL Modem User Manual 13 Chapter 3 Performing a Basic S etup 6. Cl ic k Sav e and Restart in th e “S a v e an d R es ta rt” scr ee n. 7. Th e “C ongra tu la tio ns ” scr ee n ap pe ars . T he M ode m is suc ce ssf ull y co nfi gu re d. Th e P ow er li ght fla she s ra pid ly whi le t he M ode m r es tart s, the n glo ws st eadi[...]

14 Actiontec DSL Modem User Manual 2. Th e “C hang e A dm in U se rna me /P ass w or d” s cr ee n ap pea rs . En te r a new us er nam e (o pti on al ) in the “N ew U se rna me ” te xt bo x, the n a p ass w or d in th e “N ew P ass w or d” t ex t bo x. Re -e nt er the pas sw or d in t he “R e-e nt er N ew P ass wo r d” t ext bo x. Ma[...]

15 Setting Up Sta tic IP Addr ess Th is c ha pt er det ail s ho w to set up t he M ode m wit h a s tat ic IP ad dr es s. The f ir st se cti on exp la ins the co nf ig ura tio n us in g a s ingl e st at ic I P ad dr ess; t he s ec on d se c- ti on e xp la ins the co nf ig ura tio n us in g a b loc k o f st at ic I P ad dr esse s. C onfiguring for a [...]

16 Actiontec DSL Modem User Manual 17 Chapter 4 Setting Up Static IP 3. I n th e “S et U p/C onfi gu rat io n ” scr een, sel ec t Alternative Setup fr om t he me nu on t he l ef t si de.[...]

16 Actiontec DSL Modem User Manual 17 Chapter 4 Setting Up Static IP 4. Th e “ Ac tio nte c DS L M od em Setu p P ag e ” scr een appe ar s. U si ng the Int erne t Se rvic e P ro vide r ( I SP ) wo rksh eet , e nt er the fol lo win g in fo rma tio n: IS P P ro t oc ol (se lec t RFC1483 Br idged , RFC1483 Rout ed , PPP o A , or PPP o E b y cl ic [...]

18 Actiontec DSL Modem User Manual 19 Chapter 4 Setting Up Static IP 5. Sc ro ll do wn t o th e “ IP Co nf igu rat io n ” sec tio n o n th e A cti on te c DS L M od em Set up P age scr een, cl ic k on the cir cle nex t t o “S ta tic , ” and ent er th e IP ad dr es s ob tai ne d fr om th e IS P w ork sh eet in th e IP t ex t bo x. ☞ No te [...]

18 Actiontec DSL Modem User Manual 19 Chapter 4 Setting Up Static IP 9. On ce the M od em r esta rts , re tu rn t o th e Se tup /C on fi gu rati on scr een and sel ect Change A dmin P assword fr om the men u on t he l eft sid e. 10. The “C ha ng e A dmi n U se rna me/ P ass wo r d” sc r een ap pea rs . Ent er a n ew us er nam e (o pti on al ) i[...]

20 Actiontec DSL Modem User Manual 21 Chapter 4 Setting Up Static IP C onfiguring for a Block of Static IP Addresses T o se t up the M od em t o u se a blo ck of stat ic IP ad dr es ses : ☞ No te : T o co mp let e thi s pr oce du re , y ou mu st h av e ac ce ss to the I nt ern et S ervic e Pr ovid er ( IS P ) worksheet. I f no wo rks he et h as b[...]

20 Actiontec DSL Modem User Manual 21 Chapter 4 Setting Up Static IP 4. Cl ic k Begin Advanced Setup . 5. Th e “C onf igu rin g th e A dv anc ed Se tti ngs ” scr een app ear s. Sel ect W AN IP Address fr om the me nu on th e le ft sid e.[...]

22 Actiontec DSL Modem User Manual 23 Chapter 4 Setting Up Static IP 6. Se lec t “Ob ta in an IP A ddr ess thr ough PPP o A , ” s ele ct “U n nu mbe r ed M ode , ” th en ent er the gat ewa y a nd s ub net mas k ad dr es se s as sig ned by the ISP in th e “ Ga te wa y A dd re ss ” and “U nn umb er ed Su bn et Ma sk ” t ex t bo x es, [...]

22 Actiontec DSL Modem User Manual 23 Chapter 4 Setting Up Static IP 9. I n th e “ DH CP S erv er Co nfi gu rat io n ” scr een, sel ec t “S tat ic ” f ro m th e “ D NS ” opt io ns nea r th e c ent er of th e sc re en , th en ent er th e DN S Se rve r IP ad dr es ses ass ign ed by t he ISP i n th e ap pr opri at e t ex t bo x es . ☞ No[...]

24 Actiontec DSL Modem User Manual 13. The “C ha ng e A dmi n U se rna me/ P ass wo r d” sc r een ap pea rs . Ent er a n ew us er nam e (o pti on al ) in the “N ew U se rna me ” te xt bo x, the n a p ass w or d in th e “N ew P ass w or d” t ex t bo x. Re -e nt er the pas sw or d in t he “R e-e nt er N ew P ass wo r d” t ext bo x. Ma[...]

25 # C onfiguring A dv anced Settings T hi s c ha pt er c o n ta in s i nf or m at io n c o nc e rn in g t h e ad va nc ed c o nf ig ur a ti on op ti on s o f t he M od em , s u c h a s wi r el e ss se tt in gs , r e mo t e ma na ge me nt , a nd W eb s i t e b l oc ki ng . Acc essing A dvanced Settings T o ac ces s th e A dv anc ed Se tti ngs sc re[...]

26 Actiontec DSL Modem User Manual 27 Chapter 5 Configuring Adv anced Settings 4. In th e ne xt scr ee n, re ad t he r ec omm end at io ns. T o pe rfo rm a n ad va nc ed set up on the M ode m, cl ic k Beg in A dvanced Setup . 5. Th e “C onf igu rin g th e A dv anc ed Se tti ngs ” scr een app ear s. T o ch ec k all th e set - ti ngs , or if unsu[...]

26 Actiontec DSL Modem User Manual 27 Chapter 5 Configuring Adv anced Settings ☞ Note : So me DS L p r o vid er s us e P PP o E /P PP o A t o e st abl is h c om - m un ic at io n wit h a n e nd u se r . If u ns ur e a bo ut wh ic h c on ne ct io n is pr es en t, c he ck wit h th e I nt er ne t S ervi c e P ro vid er ( I SP ) b ef or e c on ti nui[...]

28 Actiontec DSL Modem User Manual 29 Chapter 5 Configuring Adv anced Settings Obtain an IP Address through PPP oE or PPPoA Se lec t on e of th ese op tio ns to a llo w the M od em t o use the P oint -t o-P oi nt o ve r Et he rne t ( P PP oE ) or P oi nt -t o- P oin t o ve r A T M ( PP P oA ) pr ot oc ol . “ Br oadband Connection v ia PPPoE ” s[...]

28 Actiontec DSL Modem User Manual 29 Chapter 5 Configuring Adv anced Settings Encapsulation (PPPoA only) S e l ec t o ne o f t h e e n c a ps u l a ti o n o p t i o ns , b a s e d o n i n f o rm at i o n r ec e i v ed f r om t he I SP . Save & Apply C li c k t h i s b u tt o n t o s a v e a nd a p p l y t h e c ha n g e s m a d e i n e i t he [...]

30 Actiontec DSL Modem User Manual 31 Chapter 5 Configuring Adv anced Settings Specify a Static IP Addr ess Se lec t th is o pti on if the ISP servic e is c onfi gu re d t o us e RF C 14 83 B rid ge d or R ou te d us ing a st ati c I P A dd re ss . Ent er th e IP A ddress , Subnet Mask , and Default Modem A ddress p ro vide d b y th e IS P in the ?[...]

30 Actiontec DSL Modem User Manual 31 Chapter 5 Configuring Adv anced Settings Unnumbered Mode/VIP Mode If a b loc k o f pu bl ic sta tic IP ad dr esse s wa s pu r ch ase d fr om t he I SP , sel ect U nnumbered Mode by cl ic kin g in th e ap pr op riat e c hec k bo x. The n, ent er the IP Addr ess and Subnet Mask in th e “ Ga te wa y A ddr es s?[...]

32 Actiontec DSL Modem User Manual 33 Chapter 5 Configuring Adv anced Settings T o ac ti vat e the wir ele ss “r adi o ” of the Mo de m, cli ck in t he c ir cl e ne xt to “O n. ” T o tu rn it of f, cli ck in th e ci r cl e ne xt to “ Off. ” ESSID ESSID is t he n etw ork n ame as sign ed to the wire le ss netw ork . The fac to ry de fau [...]

32 Actiontec DSL Modem User Manual 33 Chapter 5 Configuring Adv anced Settings WEP A cti vat ing WEP a nd c li ck ing Next i n th e W ir eles s Se tt ing s sc re en gen er at es t he “ W EP K ey ” scr een . H er e, the aut he nti ca tio n type, e nc ry pt io n le ve l, and WEP key s ar e ent er ed t o act iv at e WE P (W ir ed Eq ui vale nt Pr [...]

34 Actiontec DSL Modem User Manual 35 Chapter 5 Configuring Adv anced Settings 2 56 - bi t W EP 2 56 -b it WE P r eq u ir es o ne k ey , co mp ri si ng 29 he xa de ci ma l p ai rs . A h ex ad ec im al di gi t c on si st s o f al ph an um e ri c c ha ra ct er s r an gi ng fr om 0- 9 o r A -F . A n e xa mp le of a 25 6 -b it WE P k ey is : 3 D- 44 -F[...]

34 Actiontec DSL Modem User Manual 35 Chapter 5 Configuring Adv anced Settings W P A A ct i va tin g WP A ( W i- Fi P r ote ct ed A c ce ss ) an d c lic ki ng Next in th e W ir el es s Se tt in gs sc r ee n g e ne rat es th e “ W ir el ess WP A Set tin gs ” sc re en . Th er e ar e tw o le ve ls of WP A . The “G r ou p K ey I nt erva l, ” ?[...]

36 Actiontec DSL Modem User Manual 37 Chapter 5 Configuring Adv anced Settings Wireless MA C A uthentication Se lec tin g W ireless MA C A uthentication in th e “ A dv anc ed Se tti ngs ” scr een gen er - at es the “W ir el ess MA C A uth ent ic ati on ” s cr ee n. Th is f ea tur e all ow s th e u ser to co ntr ol th e W ire le ss L AN N et[...]

36 Actiontec DSL Modem User Manual 37 Chapter 5 Configuring Adv anced Settings 802.11b/g Mo de A cc ess to the M od em ’ s n etw ork c an b e r est rict ed t o wir el ess cl ie nts usi ng eit he r th e 80 2.1 1 b o r 80 2.1 1 g wir ele ss ada pt er s. Clic k on th e d own arr ow n ex t to th e te xt bo x an d se lec t th e de si re d op ti on . A[...]

38 Actiontec DSL Modem User Manual 39 Chapter 5 Configuring Adv anced Settings DHCP S erver Configura tion C l ic ki ng N ex t i n t he “ D HC P Se rv er ” sc r ee n g en er at es t h e “ D HC P S er v er S e tt in gs ” s cr e en . C ha ng e I P a d d r e ss ra ng e a n d DN S s erv e r i nf or ma t i on he r e . Beginning IP Address , Endi[...]

38 Actiontec DSL Modem User Manual 39 Chapter 5 Configuring Adv anced Settings Ser vices Blocking Se lec tin g Serv ices Blocking in th e “ Ad vanc ed Set ti ngs ” scr een g en era te s th e “S ervi ce s Bl oc ki ng ” sc re en . T o mo di fy I nt erne t pri vileg es (W eb , F TP , N ews gr ou ps, et c.) fo r th e c om put ers on th e ne tw [...]

40 Actiontec DSL Modem User Manual 41 Chapter 5 Configuring Adv anced Settings W ebsite Blocking Se lec tin g W ebsite Blocking in the “ A dv an ce d Se tti ngs ” scr een g en era te s th e “W ebsi te Bl ock in g ” scr een . Thi s fe at ur e e nab le s th e M ode m to bl ock W eb s it es to all co mput ers on t he n etw ork. T o bl oc k a W[...]

40 Actiontec DSL Modem User Manual 41 Chapter 5 Configuring Adv anced Settings ☞ No te : Be fo r e R em ot e M anag em en t ca n be acti vat ed , the adm in - is trat or pa ss wo r d mu st be se t. T o do thi s, go t o th e Se tup scr een an d se lec t Ch an ge A dmin P assw or d. Fol lo w the ins tru cti ons in th e su bs equ en t sc r een s T o[...]

42 Actiontec DSL Modem User Manual 43 Chapter 5 Configuring Adv anced Settings Cl ic kin g A dvanced bri ngs up the “ A dv anc ed P ort Fo rwa rd ” sc re en . In th is s cr ee n, the u se r ca n all o w on ly ce rta in I P ad dr esse s t o ac ces s fo rwa rd ed po rts. Ent er th e po rt ra nge of the fo rwar ded port s in the “R em ot e IP P [...]

42 Actiontec DSL Modem User Manual 43 Chapter 5 Configuring Adv anced Settings M W arning : The DMZ h ost co mput er wil l be vul ner ab le t o c om - pu te r ha ck ers on the Int erne t wh il e in DMZ m ode . Fir ewall Se lec tin g Firewall in the “ A dv an ce d Se tti ng s” scr ee n ge ne rat es th e “F ir ew all Se curi ty L ev el ” scr [...]

44 Actiontec DSL Modem User Manual 45 Chapter 5 Configuring Adv anced Settings NA T (Network Address T ranslation) Se lec tin g N A T in the “ A d van ce d Se tti ng s” scr ee n ge ne rat es th e “ N A T ” scr een . The M od em ’ s bas ic f ir ew all sec uri ty is bas ed on N A T . Dis ab li ng N A T all o ws the co m- pu te rs co nn ect [...]

44 Actiontec DSL Modem User Manual 45 Chapter 5 Configuring Adv anced Settings IP QoS Setting Se lec tin g IP QoS Setting in th e “ Ad van ce d Set ti ngs ” scr een g en era te s th e “I P Qo S Se tti ng ” sc re en . I n th is scr een, the use r can prio rit iz e c ert ain types of traf fic (i. e. , v oi ce dat a) ov er no rma l da ta traf [...]

46 Actiontec DSL Modem User Manual 47 Chapter 5 Configuring Adv anced Settings Priority Se lec t ei the r “Hi gh ” or “N or mal ” fo r th e p rio rity lev el of the type of dat a tra ff ic be ing co nf ig ur ed. Protoc ol Se lec t th e da ta p r ot oc ol type be ing co nf igu r ed h er e. Cli ck on t he do wn arr ow to r ev eal the op tio n[...]

46 Actiontec DSL Modem User Manual 47 Chapter 5 Configuring Adv anced Settings T elnet Timeout Setting Se lec tin g T e lnet Timeout Sett ing in the “ A d van ce d Se tti ng s” scr ee n ge ne rat es th e “T eln et Ti meo ut Set tin g ” sc re en . In thi s sc re en , se le ct th e a mou nt of idle tim e be fo re a te ln et s ess io n is aut [...]

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49 Vie wing the Mo dem’ s Status T hi s c ha pt er c o n ta in s i nf or m at io n a bo u t c h ec ki ng th e s ta tu s o f t h e M od em , s u c h a s wi re le ss s e tt in gs , r e m ot e m an ag em en t, a n d W eb s it e b lo c k i ng . Acc essing Status T o ac ces s th e St at us scr ee ns , fo llo w the se ins truc tio ns: 1. Ope n t he W e[...]

50 Actiontec DSL Modem User Manual 51 Chapter 6 V iewing the Modem’ s Status Cur rent Status Af te r sel ect ing Sta tu s in the Ma in M en u sc re en , th e “ C urr ent Sta tu s” scr ee n ap pea rs , di sp la ying m an y of the Mo de m ’ s se tti ng s. No set tin gs (ot he r th an c on - ne cti ng o r di sc on ne cti ng f ro m the Int erne[...]

50 Actiontec DSL Modem User Manual 51 Chapter 6 V iewing the Modem’ s Status W AN - Subnet Mask Di spl a ys the sub ne t ma sk a ddr ess the ISP ass igne d t o th e M ode m. W AN - Gateway Di spl a ys the gat ew a y add r ess (f or the IP ad dr es s an d su bn et m ask ) th e IS P as si gne d t o th e M od em . W AN - DNS #1 & #2 Di spl a ys [...]

52 Actiontec DSL Modem User Manual 53 Chapter 6 V iewing the Modem’ s Status W AN Status Se lec tin g W AN Status ge ner at es the “ W AN S tat us ” scr ee n. Thi s sc re en dis pla ys o n o ve rvie w of the M od em ’ s W AN (wi de a re a ne tw or k) c onn ect ion .[...]

52 Actiontec DSL Modem User Manual 53 Chapter 6 V iewing the Modem’ s Status LAN Status Se lec tin g LAN Status gen era te s th e “ L AN Sta tus ” scr een. Thi s sc r ee n di spl a ys on o ve rvie w of the M od em ’ s LAN ( loc al ar ea n etw ork) co nn ect io ns. DHCP User List Se lec tin g DHCP User List gen er at es t he “ DHC P U ser [...]

54 Actiontec DSL Modem User Manual IP QoS T raffic Status Se lec tin g QoS Status gen era te s th e “ I P Q o S T raff ic Sta tu s” scr ee n. Thi s sc re en di spl a ys the QoS co fi gur ati on set tin gs (see “ IP QoS Ma na ge me nt ” on pag e 45 fo r mo re inf orma tio n). NA T T able Se lec tin g N A T T able g en era te s th e “ N A T[...]

55 U sing Utilities T o ac ces s th e M ode m ’ s W eb -b ase d U ti li tie s op ti ons , s ele ct U tilities f ro m th e “M ain M enu ” s cr ee n. The “U til it ies ” scr een a ppe ar s. F ro m th is scr een , the W eb a cti vity log can be vi ew ed, the DSL set tin gs c ha ng ed, the M od em ’ s fact ory de fau lt set tin gs r est or [...]

56 Actiontec DSL Modem User Manual 57 Chapter 7 Using Utilities Auto Refresh T o se t th e W eb A cti vity Log scr een to a ut om at ica ll y r efr esh at c ert ain in te rval s, acti - va te the cir cle nex t t o “ A uto R efr esh E v ery” at the bot t om o f t he W eb A cti vity Lo g sc re en , th en e nt er a tim e va lu e (i n se c on ds) i[...]

56 Actiontec DSL Modem User Manual 57 Chapter 7 Using Utilities Restore Default Settings T o r es to re th e M od em t o i ts fa ct ory d ef au lt s et ti ng s, se le ct R es to re De fau lt Se tt in gs fr om th e U ti li ti es sc r ee n. W he n th e “ R es to r e D ef au lt Se tt in gs ” sc r ee n a ppe ar s, c li ck R es to re De fau lt Set t[...]

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59 T roubleshooting Th is c ha pt er co nta in s a l ist of pr ob le ms t hat ma y be en co un te re d wh il e us ing the M od em , an d te ch ni qu es t o try a nd o v er com e t he p ro bl em . N ot e tha t th ese te ch - ni qu es m ay no t so lv e the pr ob le m. LAN Connection Failure s En s ur e th e M od em is p r op er l y i ns ta ll ed , th[...]

60 Actiontec DSL Modem User Manual 61 Chapter 8 T roubleshooting T h e r e sh o u l d b e a n e n tr y f or I P a d d r es s, S u b n e t M as k , a n d D ef au l t G a t ew a y . A d d it i o n a ll y , t h e “ IP A d dr e s s ” e nt ry s h o u l d b e o n t he 192 .1 68. 0. X n e t w or k ( wi th “ X ” d e f i n i ng a r an ge f r om 2 t [...]

60 Actiontec DSL Modem User Manual 61 Chapter 8 T roubleshooting Time out error occurs when entering a URL or IP Address s V eri fy a ll t he c ompu ter s ar e wo rki ng pr op erl y . s E nsu r e th e IP set tin gs a re co rr ect . s En su re the M ode m is on and co nnec te d pr ope rly . s V er if y t h e M o d e m ’ s s et ti ng s a r e t he s[...]

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63 Refe rence Th is a ppe nd ix co nta in s in fo rma ti on a bou t va rio us to pi cs, inc lud ing ac ce ss ing in fo rma tio n a bou t y ou r W in do ws c om pu te r . Locating Computer Information Th e fo llo wing pr oc ed ur e is val id for W in do ws 98 SE , Me , N T 4. 0, 2000 and XP . 1. F ro m th e d esk t op , right -c li ck on M y Compute[...]

64 Actiontec DSL Modem User Manual 65 Appendix a Reference Locating Window s Opera ting S ystem Files If th e op era ti ng s ys te m fi le s re si de on t he h ar d dri ve of the co mpu t er , fol lo w th e in str uct ion s be lo w to l oca t e th em. If th e fi les ar e no t o n th e ha rd dri v e, they mus t be load ed fr om the ins tal la tio n [...]

64 Actiontec DSL Modem User Manual 65 Appendix a Reference 4. Cl ic k th e down ar row n ex t t o th e “L ook in ” t ex t bo x an d se le ct M y Computer f ro m the lis t th at a ppe ar s. 5. Cli ck Search Now . 6a. Wi nd ow s M e : W hen the sea rc h is c om pl et e, not e th e di re ct ory p ath tha t ap pea rs mos t of t en i n th e “I n F[...]

66 Actiontec DSL Modem User Manual Window s XP 1. F ro m th e d esk t op , cli ck Star t . 2. Se lec t Search , then For Files and Fold ers . 3. Th e “S ear ch R esu lt s” wind o w ap pea rs . In the pan el at le ft tit led “W hat do y ou wa nt t o sea rc h f or ?” , cl ic k All files and folders . 4. An ot he r pa nel , ti tl ed “ Sea r [...]

67 Sta tic IP Addr ess on the C omputer T o c om mu ni cat e with the M ode m fr om a co mpu ter on t he n etw ork ( to use th e W eb Co nfi gu rat io n U til ity , fo r ex am ple ), the use r ma y ha ve t o swit ch the IP ad dr es s se tti ngs fr om DHC P -e na bl ed t o st at ic I P , so th at t he co mpu t er a nd the M od em ar e on the sam e s[...]

68 Actiontec DSL U ser Manual 69 Appendix b Static IP on the Computer 3. An oth er men u app ear s. Sel ect Control Panel . 4. W hen the “C on tr ol P an el” wind ow ap pea rs , do ubl e- cl ic k N etwork .[...]

68 Actiontec DSL U ser Manual 69 Appendix b Static IP on the Computer 5. The “N et wo rk ” win do w app ear s. In the “The f oll o wing net w ork co mp one nt s ar e ins tal led ” li st bo x, loc at e an d do ub le -c lic k TCP/IP . 6. The “ T CP /IP Pr ope rtie s ” wind ow a ppe ar s. Sele ct IP A ddress . 7. I n th e IP A ddr es s ta [...]

70 Actiontec DSL U ser Manual 71 Appendix b Static IP on the Computer 9. En t er t he f oll o wing nu mbe rs in the “S ub net mas k ” te xt bo x: 25 5.2 55. 25 5.0 P re ss the spa ce bar on the key boa r d to add the per iod s be tw een th e nu mbe rs. 10. Cl ic k OK . T he T CP/ IP P r op erti es wind o w di sap pe ars . 11. In th e N et wo rk[...]

70 Actiontec DSL U ser Manual 71 Appendix b Static IP on the Computer 3. An oth er men u app ear s. Sel ect Control Panel . 4. W hen the “C on tr ol P an el” wind ow ap pea rs , do ubl e- cl ic k N etwork .[...]

72 Actiontec DSL U ser Manual 73 Appendix b Static IP on the Computer 5. Th e “N etw or k” wind ow ap pea rs . In the “The f oll o win g net w ork co mp one nts ar e ins tal led ” li st bo x, loc at e an d do ub le -c lic k T CP/IP . 6. The “ T CP /IP Pr ope rtie s ” wind ow a ppe ar s. Cli ck IP Address . 7. In th e IP A dd re ss tab ,[...]

72 Actiontec DSL U ser Manual 73 Appendix b Static IP on the Computer 9. En te r th e f oll owi ng num be rs in th e “ Su bn et m ask ” te xt bo x: 25 5.2 55. 25 5.0 Do not inc lu de the peri ods ; they ar e au t oma ti ca lly ent ere d. 10. Cl ic k OK . T he T CP/ IP P r op erti es wind o w di sap pe ars . 11. If th er e is a c he ck i n th e [...]

74 Actiontec DSL U ser Manual 75 Appendix b Static IP on the Computer 3. An oth er men u app ear s. Sel ect Control Panel . 4. W hen the “C on tr ol P an el” wind ow ap pea rs , do ubl e- cl ic k N etwork and Dial- up Connections .[...]

74 Actiontec DSL U ser Manual 75 Appendix b Static IP on the Computer 5. In th e “N etw ork and Dia l- up Con ne cti on s ” wind o w , dou bl e- cl ic k Local Area Connection . A nu mb er ma y be dis pla ye d af te r th e L oca l Ar ea Co nne cti on . I f th er e is mo re tha n on e L oca l Ar ea Co nn ecti on lis t ed, loc at e th e on e t hat[...]

76 Actiontec DSL U ser Manual 77 Appendix b Static IP on the Computer 7. The “Lo cal A r ea C on nec tio n Pr ope rtie s ” wind o w ap pe ars . C lic k General . 8. In the “C om pon en ts che ck ed ar e use d b y th is c onn ect ion ” list bo x, d oub le - cl ic k Internet Protocol ( TCP/IP ) . 9. Th e “I nt er net Pr oto c ol ( T CP/ IP [...]

76 Actiontec DSL U ser Manual 77 Appendix b Static IP on the Computer 12. En te r th e f oll owi ng num be rs in th e “ Su bn et m ask ” te xt bo x: 25 5.2 55. 25 5.0 P re ss the spa ce bar on the key boa r d to add the per iod s be tw een the nu mbe rs. 13. Cl ic k OK . T he “I nte rne t P r ot oc ol ( T CP/I P ) P ro pert ies ” wind o w d[...]

78 Actiontec DSL U ser Manual 79 Appendix b Static IP on the Computer 3. W hen t he “C on tr ol P an el” wind ow ap pea rs , do ubl e- cl ic k N etwork Connections . 4. In th e “N etw ork Co nn ect io ns ” win do w , d ou ble -c li ck Local Area Connection . A n umb er ma y be dis pl ay ed af te r t he L oca l Ar ea Co nn ect io n. If mor e[...]

78 Actiontec DSL U ser Manual 79 Appendix b Static IP on the Computer 5. Th e “L oca l A rea Co nn ect ion P ro pe rtie s ” wind ow a ppe ar s. Sel ect General . 6. I n th e “Thi s c on nec tio n us es the fol lo wing i te ms ” list bo x, d oub le -c li ck Internet Protocol ( TCP/IP ) . 7. Th e “I nt er net Pr oto c ol ( T CP/ IP ) P ro p[...]

80 Actiontec DSL U ser Manual 9. En te r th e f oll owi ng add re ss in th e “ I P A ddr ess ” te xt bo x: 19 2.1 68. 0. 2 En te r th e pe rio ds i n th e ad dr es s b y pr essi ng the spa ce bar on the ke yboa r d. 10. En te r th e f oll owi ng add re ss in th e “ Su bn et m ask ” te xt bo x: 25 5.2 55. 25 5.0 En te r th e pe rio ds i n th[...]

81 C omputer Security Th e In t ern et i s a gi ant net wo rk of co mp ut er s lo cat ed al l ov er t he w orld . W he n a c omp ut er is co nn ect ed to the In te rn et, it c an e x ch an ge inf orm at ion with an y oth er c omp ut er on the In te rn et. Thi s al lo ws a co mput er us er to sen d e- ma il, su rf the W orl d W id e W eb , do wnloa [...]

82 Actiontec DSL Modem User Manual 83 Appendix c Computer Security Modem Security If c on nec tin g t o th e IS P th ro ugh P oin t-t o-P oi nt Pr oto co l ( P PP ), be su re to pr o vide th e M odem with an a dmi ni str ati ve p ass w or d. If a pa ssw or d is not set , som eo ne on the In te rne t ca n ac ces s th e M ode m an d ch an ge its co n[...]

82 Actiontec DSL Modem User Manual 83 Appendix c Computer Security Network Applications N et wo rk app lic at io ns ( su ch as so ft wa re pr ogra ms ) th at allo w re mo te ac ce ss to the c omp ut er al so mak e the co mp ut er vul ne rab le t o acc ess by o the r peo ple on t he In t ern et. If us ing a ne tw ork ap pli ca tio n th at all ow s r[...]

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85 Specifications General Model Numb er GT 701 W G - Q W 04 (54 Mbp s DS L M od em ) Standards IE EE 8 02 .3 (10 Bas eT) IE EE 8 02. 3u (10 0Ba se TX) G. dmt G. lit e t1 .41 3 RF C 14 83, 236 4, 251 6 Protoc ol LAN - CS MA / CD W AN - PPP , DHC P , Stat ic IP W AN F ull -ra te ADS L I nt er fac e LAN 10 /10 0 RJ -4 5 swi tc hed po r t US B po rt Sp[...]

86 Actiontec DSL Modem User Manual Wireless Operating Range Indoors U p to 91M (30 0 ft .) @ 54 Mb ps Outdoors U p to 457 M (1 500 ft. ) @ 5 4Mb ps T opology St ar ( Et he rne t) LED Indic at ors P ow er , DS L , In te rne t, Eth ern et , USB , W ir el ess Envir onmental Po wer Ex te rnal , 12V DC, 600 mA Certifications FC C Cl ass B, FCC Cla ss C [...]

87 Glossar y Access P oint A d evic e th at all ow s wir ele ss c li ent s t o c on nec t t o on e an ot he r . A n ac ces s po in t ca n al so a ct a s a br idg e be tw ee n wir el es s cl ie nts and a “wir ed” n etw ork, suc h as an Eth er net net wo rk . W ir el es s cl ie nts can be m ov ed an ywh er e wit hi n th e c ov er - ag e ar ea of [...]

88 Actiontec DSL Modem User Manual 89 Appendix e G lossary Ethernet Network A st an dar d wir ed netw ork ing co nf ig ura tio n us in g ca bl es a nd h ub s. Fir ewall A me th od p re ve nt in g us er s ou tsi de the net w ork fr om acc ess ing and /o r da ma g- in g fi les or co mpu ter s on th e net w ork . Gatewa y A c en tral devi c e th at m [...]

88 Actiontec DSL Modem User Manual 89 Appendix e G lossary PPPoE (P oint-T o-P oint Protocol ov er Ethernet)/ PPPoA (P oint-T o-P oint Protocol ov er A TM) M etho ds o f secu re da ta tr ans mi ssi on . Router A c en tral devi c e th at m ana ge s th e da ta traf fi c of yo ur net wo rk . Subnet Mask A se t of fo ur num be rs c onf igu r ed l ik e [...]

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91 F irewall S ec urit y Le v el S er v ices Th is a ppe nd ix co nc ern s th e F ir ew all opt io ns ( High , M edium , and Low ) s ect ion in the “C on fi guri ng A dva nc ed Set tin gs ” ch ap te r (s ee pag e 43 ). If one of the fir ewal l se cur ity l ev els is c ho se n in the “Fi re wa ll Se cu rity Lev el” sc r een , a tab le f ea t[...]

92 Actiontec DSL Modem User Manual 93 Appendix f Firewall Security Le vel Services Medium S ecurity Level Low Security Lev el[...]

92 Actiontec DSL Modem User Manual 93 Appendix f Firewall Security Le vel Services Off If Off is se le cte d, only N A T ( N et wo rk A ddr ess T ra ns lat io n) secu rity is acti ve. Ser vice Acron ym Definitions http H yper T ex t T ra nsf er P r ot oc ol . Th is pr ot oc ol del i ve rs inf or mat io n o ve r the In t ern et, and is used whe n a [...]

94 Actiontec DSL Modem User Manual real audio/video A p ro to c ol u sed to tran sf er Re al A ud io o r R ea l V ide o fi les . icmp I nt er net C ont r ol M e ssa ge P ro to c ol. A llo ws er ro r me ss ag es, te xt pac ka ge s, and in fo rma tio na l me ss ag es t o be tran sf err ed o ve r t he I nt er net . H.323 A st an dar d pr ot oco l fo r[...]

95 Altern ativ e S ystem S etu p Th e M od em sup po rts b oth the Cla ss ic Ma cin t osh ope ra tin g sy st em s (9 .2 .1 a nd be lo w) , as w ell as O S X . ☞ N ot e : W he n i n st a ll i ng an y s o ft wa r e, c on su lt th e u se r m a nu al an d he lp fi le s s up p li ed wit h t he so f tw a r e f or d et ail ed in fo rm at io n. A ctio nt[...]

96 Actiontec DSL Modem User Manual 97 Appendix g Alternative Sy stem S etup 2. W hen t he “ T CP/ IP ” wind o w ap pea rs , se le ct Edit fr om me n u ba r , th en sel ect U ser Mode . 3. W hen t he “U ser Mo de ” wind o w ap pea rs , sel ec t A dv anc ed , the n cl ic k OK . 4. In th e “ T CP/I P ” win do w , s ele ct E therne t fr om [...]

96 Actiontec DSL Modem User Manual 97 Appendix g Alternative Sy stem S etup OS X 1. F ro m th e A ppl e M en u, sele ct S ystem Preferenc es . 2. W hen t he “S ys te m P r efe ren c es ” win do w app ear s, cl ick Netw ork .[...]

98 Actiontec DSL Modem User Manual 99 Appendix g Alternative Sy stem S etup 3. Th e N et wo rk wind ow ap pea rs . Sel ect Built-In Ethernet fro m t he “ Sho w” dr op- do wn lis t. 4. Se lec t T CP/IP and , fr om the “C onfi gu re ” dr op -d o wn li st, sel ect Using DHCP . 5. Cl ic k Apply N ow an d cl os e th e “S yst em Pr efe r en ce [...]

98 Actiontec DSL Modem User Manual 99 Appendix g Alternative Sy stem S etup 2. Th e “M ai n M enu ” scr ee n ap pea rs . Se lec t Setup/Configuration . 3. I n th e “S et U p/C onfi gu rat io n ” scr een, sel ec t Alternative Setup f ro m th e me nu on the lef t si de .[...]

100 Actiontec DSL Modem User Manual 4. Th e “ Ac tio nte c DS L M od em Setu p P ag e ” scr een appe ar s. In thi s sc re en , the us er can co nfi gu re the ISP Pr ot oc ol ( Bri dg ed, PPP oA , o r PPP oE ) an d th e IP c onf ig ura tio n (Dy nam ic or S tat ic ). U sin g t he I nt er net Servi ce Pr ovi de r ( I SP ) W ork sh eet pr o vide d[...]

101 A dditional T echnical Suppor t Options Th e ap pen di x c on tai ns inf or mat io n ab out add it io nal te ch nic al sup po rt op ti ons . Self Help T o ob ta in m or e a nsw ers to D SL c on fi gur ati on que st io ns o n y ou r o wn, visit the Qwest DSL Actiontec support page at: http://www .qwest.com/dsl/cust omerser vice/actiontecgt701-wg[...]

102 Actiontec DSL Modem User Manual 103 Appendix h Additional T echnical Suppor t Options Adv anced Fea ture Supp ort Qw es t T ec hn ica l S up po rt (1 -80 0- 247 -7 28 5) p ro vide s c on fig ura ti on ass ist an ce sup - po rt fo r th e fo ll owi ng adv an ce d fe at ur es : s W ebs it e B loc ki ng s Servi ce s Bl oc ki ng s VPN P as sth r oug[...]

102 Actiontec DSL Modem User Manual 103 Appendix h Additional T echnical Suppor t Options Th is s ervic e als o pr ovid es su pp ort ( at $ 29. 95 per inc id en t) f or the fol lo win g ad va nc ed fea tur es: s P ort F orw ar di ng ( St ati c N A T ) s DMZ H ost in g s Sta tic Ro ut in g s NA T Ro ut es s MA C Ad dr ess C lo nin g s RIP (Dy nam ic[...]

104 Actiontec DSL Modem User Manual This page left intentionally blank.[...]

105 Notic es Regulatory C ompliance Notices Class B Equipment Th is e qui pm en t ha s be en tes t ed an d f oun d t o c om pl y wit h th e li mit s f or a Cla ss B di git al d evic e, pur suan t t o P art 1 5 of the FCC R ul es. The se lim it s ar e d esi gne d t o pr ovid e r ea so nab le pr ot ec tio n ag ai nst har mfu l in t erf er enc e i n a[...]

106 Actiontec DSL Modem User Manual 106 Th is d evic e co mp lie s wit h P art 1 5 of the FCC R ul es. Ope rat io n is sub jec t t o th e fo llo wing tw o c ond it io ns: 1 . Th is devi ce ma y no t ca us e ha rmf ul int er fe re nc e 2. Th is d evic e mus t ac cep t an y in te rf er en ce re c ei v ed, inc lu di ng int er fe re nc e tha t ma y cau[...]

107 Lim ited W arrant y Har dware : A ctio nt ec El ectr oni cs , In c. , warr an ts t o th e e nd u ser (“ Cu st om er ”) t hat th is h ar d war e pr od uct will be fr ee fr om de fe cts in w or km ans hi p an d ma te ria ls , un de r no rma l us e an d se r vic e, f or t we lv e (12 ) mo nt hs fr om the dat e o f pu r ch ase fr om A cti on te[...]

108 Actiontec DSL Modem User Manual TH IS A CT ION TEC ELE CTR ONI CS P R ODU CT MA Y IN CL UDE OR BE BU NDL ED WI TH TH IR D-P AR TY S OFT W ARE , THE USE OF W HI CH I S GO VERN ED BY A SE P AR A TE END -US ER LICE NS E A GRE EME NT . TH IS A CT ION TEC ELE CTR ONI CS W ARR AN TY DO ES N O T A PPL Y T O SUC H TH IRD - P AR TY SOF TW ARE. FOR THE A[...]

108 Actiontec DSL Modem User Manual 109 Limited W arranty NE ITH ER ASS UM ES N OR A UT HOR IZ ES ANY OT HE R PE RSO N T O AS SUM E FO R IT AN Y O THE R LI AB ILI TY I N CO NNE CTI ON WI TH TH E SA LE , INS T AL LA TION , MA INT EN ANCE OR U SE OF IT S PR ODUC TS . A CTIO NTE C E LE CT R ON IC S S HA LL N O T B E L I A B L E U ND ER T HI S W AR R A[...]

110 Actiontec DSL Modem User Manual Gov erning Law : Thi s Li mi te d W arra nty sha ll be go v er ned by the la ws of the Sta te of Ca lif orni a, U .S.A ., ex clu di ng i ts c onf lic ts o f la ws a nd p rin cip le s, and ex clu di ng th e U nit ed N atio ns Co n v en tio n on Co ntr act s fo r the Int erna ti on al Sa le of Good s.[...]