AT&T 518-455-317 manual

518-455-317 October 1993 PARTNER ® II Communications System Release 3.1 Programming and Use AT&T—Proprietary This book contains proprietary information of AT&T and is not to be disclosed or used except in accordance with applicable agreements.[...]

Copyright © 1993 AT&T AT&T 518-455-317 All Rights Reserved Issue 1 Printed in U.S.A. October 1993 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment h[...]

Contents About This Guide v 1 Overview Important Safety Instructions 1-i 1-ii ■ ■ ■ ■ Features and Capabilities System Components Auxiliary Equipment 1-1 1-2 1-7 2 Programming 2-i ■ ■ ■ ■ ■ ■ ■ ■ ■ Overview Hardware Considerations Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or[...]

Contents 4 Using Auxiliary Equipment 4-i ■ ■ ■ ■ ■ ■ ■ ■ ■ Overview Answering Machines Call Reporting Devices (SMDR) Credit Card Scanners Fax Machines Modems Night Service with Auxiliary Equipment PARTNER Attendant Voice Messaging Systems 4-1 4-4 4-8 4-11 4-12 4-19 4-21 4-23 4-24 5 Feature Reference 5-i 6 Troubleshooting 6-i ■ ?[...]

Contents C FCC Information D Speed Dial Form C-1 D-1 GL Glossary GL-1 IN Index IN-1 Programming Quick References Inside back cover iii[...]

About This Guide Purpose This guide is intended for the system manager. It explains what the PARTNER® II Communications System can do, provides instructions for programming and using the system, and tells you how to get the most out of its many features and capabilities. Terminology Throughout this guide, the PARTNER II Communications System is re[...]

■ ■ ■ Using Auxiliay Equipment. The system supports a wide variety of auxiliary equipment, including fax machines, modems, voice messaging systems, and call reporting devices. Chapter 4 provides advice on setting up these devices to work effectively with the system. Daily Operation. Depending on how your system is set up, you may need to over[...]

Overview 1 Contents Important Safety Instructions Features and Capabilities System Components ■ Control Unit System Modules System Capacity ■ Telephones System Telephones Intercom Autodialers Standard Telephones 1-2 1-4 1-4 1-5 1-5 1-6 1-6 1-7 1-ii 1-1 1-2 Auxiliary Equipment ■ Requirements Connecting Standard Devices ■ 1-7 1-7 1-i[...]

Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug all telephone connections before cleaning. DO NOT use [...]

Overview 1 Features and Capabilities The following list provides an overview of the system’s features: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Full line of system phones, providing access to multiple lines from a single phone at each extension. Programmable buttons on system phones, providing one-touch access to system features simply by pressing[...]

■ ■ ■ ■ ■ ■ ■ Flexible dialing restrictions and permissions so you can control telephone activity and phone bills. Special hospitality features that let Bed and Breakfast proprietors, for example, regulate phone use in guest rooms and schedule wake up calls for guests. Easy-to-use programming procedures, making it simple for you to ma[...]

CONTROL UNIT Primary Carrier Expansion Carrier Main Circuit Breaker Main Circuit Breaker 206 Modules 400 Modules Primary Processor Module Expansion Processor Module Grounding Screw Outside Line Jacks Outside Line Jacks Power Indicators (LEDs) PAGE Jack Extension Jacks (206 modules only) SMDR Jack MUSIC ON HOLD Volume Adjustment Screw MUSIC ON HOLD [...]

System Modules The following system modules can be installed in your system: ■ ■ ■ ■ ■ Primary Processor Module provides the software intelligence that controls the system’s features. It has jacks for a music-on-hold audio source, a loudspeaker paging system, and a call reporting (SMDR) device, such as a printer. It also has a green-wir[...]

Telephones System Telephones This guide refers to AT&T telephones specifically designed to work with the system as system phones. These include the MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 telephones. System phones have several buttons in common: volume control buttons, and the [ Feature ], [ Conf ], [ Transfer ], and [ Hold ] button[...]

Intercom Autodialers The system phones at extensions 10 and 11 each support up to two MLS-CA24 Call Assistant™ Intercom Autodialers, which provide Auto Dial buttons for all of the extensions in your system (up to 48). Users can program the Auto Dial buttons for either intercom ringing, voice signaling, or manual signaling. (Note that each user ca[...]

Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional phone lines. Many industy-standard, single-line devices will work with the system regardless of the manufacturer: ■ ■ ■ ■ ■ ■ ■ ■ Touch-tone, rotary, and cordless telephones (such as those you might ha[...]

Programming 2 Contents Overview Hardware Considerations Initial System Setup Setting the System Clock Assigning Lines Customizing Extensions Copy Settings Changing Settings after Installation Changing the System Clock Adding New Lines Adding New Extensions Swapping Extensions Changing Settings to Support PBX or Centrex Services Recall Setting Diali[...]

Contents Using System Programming 2-12 The Programming Overlays 2-12 Programming Mode 2-14 Changing Programming Types 2-14 Telephone Programming Options 2-15 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Automatic Line Selection Extension Name Display Line Ringing Personal Speed Dialing Programming Telephone Buttons Programming a Receptionist[...]

Programming 2 Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: ■ ■ System Programming allows you to customize the system to meet the needs of your business. When the system is first install[...]

Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module to which the system phone or standard device is connected. For each 206 module, the syste[...]

Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide wh[...]

Customizing Extensions In addition to line assignments, the following procedures can be used to customize an extension: ■ ■ ■ ■ ■ ■ ■ ■ Display Language (#303) to specify the language (English, French, or Spanish) for messages that appear on a system display phone. Automatic Extension Privacy (#304) to prevent other extensions with [...]

Changing Settings after Installation As your business grows or changes, you will probably need to change the way your system was originally programmed. This section provides some examples and lists the procedures you would use to change settings after installation. For specific details on a procedure, refer to the procedure name in Chapter 5. Chang[...]

Changing Settings to Support PBX or Centrex Services This section applies only if you use PBX or Centrex services with your system. If it does not apply, go to the next section, “System Programming Options.” ■ ■ PBX services are provided by a private telephone switch. Centrex services are provided by your local telephone company from a Cent[...]

System Programming Options This section discusses programming options that involve multiple procedures (such as dialing restrictions and auxiliary equipment settings), as well as features that can be used throughout your system (such as Speed Dialing). You can use a combination of programming procedures to set up your system to operate most efficie[...]

Controlling Calls on Outside Lines When an extension is allowed access to an outside line, you can use the following procedures to control calling: ■ ■ ■ ■ ■ ■ Outgoing Call Restriction (#401) defines the type of calls (inside only, local only, or inside, local, and long-distance) that users can make from all lines available on an exten[...]

Summary Tables 2-1 and 2-2 summarize the available dialing restrictions and permissions, showing how they can be combined in a variety of ways to customize an extension’s dialing privileges. Table 2-1. Settings that Restrict an Extension’s Access to a Specific Line Type of Restictions or Setting for Permissions for the Line Assignment Extension[...]

Setting Up Groups of Extensions You can set up four types of extension groups: ■ ■ ■ ■ ■ ■ ■ ■ ■ Pickup Group Extensions (#501) assigns extensions to one of four Pickup Groups. A Pickup Group lets any user in the system answer calls for any extension in that group. Calling Group Extensions (#502) assigns extensions to one of four [...]

■ ■ ■ ■ SMDR Record Type (#608) specifies the type of calls that you want to record for call reporting—either all calls or outgoing calls only. Account Code Entry lets users specify account codes for outside telephone calls; if used, the account codes are included on the call report. SMDR Top of Page (#609) notifies the system that the pr[...]

Using System Programming System Programming changes settings for the system as a whole, or for individual lines or extensions. You can use System Programming to set up dialing restrictions, define groups, or set up auxiliary equipment. Refer to the filled-out System Planner when you are changing system settings, and be sure that any changes in prog[...]

MLS-34D MLS-18D/MLS-12D Figure 2-3. Programming Overlays Programming 2-13[...]

Programming Mode 1 . 2 . 3 . 4 . 5 . 6 . Place the Programming Overlay over the dial pad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. To enter programming mode, press [ Feature ] [ 0 ] [ 0 ]. The display reads: PROGRAM EXT 10 If you are programming from extensio[...]

Telephone Programming Options System telephones are ready to use when they are installed, but they can be customized to meet the needs of your business and individual users. This customization is accomplished through Telephone Programming. Automatic Line Selection When a user lifts the telephone’s handset or presses [ Spkr ], the system chooses a[...]

Programming a Receptionist’s Extension Call Handling Options If you set up a centralized telephone answering position at extension 10, use the following settings to customize it: ■ ■ ■ Immediate Call Answering. If the receptionist should answer all calls, use Line Assignment (#301) to assign all lines to extension 10. Set Line Ringing for a[...]

Button Programming The MLS-34D phone shown in Figure 2-4 illustrates the following programmed buttons in addition to some other system features: ■ Extension Numbers. Auto Dial buttons are programmed for extensions 11 through 28, starting with the top left button shown in Figure 2-4. The receptionist can use these buttons to dial or transfer calls[...]

Alternatively, the receptionist can use an MLS-CA24 Intercom Autodialer for the extensions the receptionist disk most frequently. This leaves buttons on the phone free for more features and phone numbers. Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and [...]

MLS-34D Phone Line/ Programmable Buttons Any unused line button is programmable MLS-18D Phone Line/ Programmable Buttons Any unused line button is programmable MLS-12D/MLS-12 Phone (display on MLS-12D only) Programmable Buttons (without lights) Line/ Programmable Buttons Any unused line button is programmable MLS-6 Phone Line/ Programmable Buttons [...]

To program a phone from extension 10 or 11, use the following procedure: 1. Place the Programming Overlay over the dial pad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2. To start programming: a. b. c . d. Press [ Feature ] [ 0 ] [ 0 ]. The display reads: PROGR[...]

6. To change the settings for another extension, press [ Central Tel Program ], then dial the new extension number. 7. To exit programming mode, you can press [ Feature ] [ 0 ] [ 0 ] or lift the handset off-hook, then place it back in the cradle. Changing Programming Type When you are in programming mode, you can move between System programming and[...]

Learning About Telephones 3 Contents System Telephones 3-1 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Buttons and Indicators 3-2 Lights 3-4 Ringing Patterns 3-5 Dial Tones 3-5 Using the Handset, Speaker, and Microphone 3-5 Hands-Free Answer on Intercom (HFAI) Voice Interrupt on Busy Calls Speakerphone Performance Tips Standard Telephones Ringi[...]

Learning About Telephones 3 This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. System phones are described first, followed by standard phones on page 3-7 and combination extensions on page 3-10. In addition, call handling features ar[...]

Buttons and Indicators MLS-34D Display Line/Programmable Buttons (32 with lights) Intercom Buttons (2) MLS-18D MLS-12D/MLS-12 Display (not on MLS-12) Programmable Buttons (6 without lights) Line/Programmable Buttons Intercom Buttons (2) The following buttons and indicators appear on system phones: Display. (MLS-34D, MLS-18D, and MLS-12D only) Shows[...]

MLS-6 Line/Programmable Buttons (4) Intercom Buttons (2) MLC-6 (Base) MLC-6 (Handset) Handset Display Intercom Buttons (2) Earpiece Volume Control Switch Line/Programmable Buttons (4) Spkr (all models except the MLC-6). Press to turn on and off speaker and microphone (if available), so you can dial and have a conversation without lifting the handse[...]

Lights Each line button has a green light and a red light. The meaning of these lights varies, depending on whether a button is used to access an outside line, is programmed with a system feature, or is programmed for Auto Dialing an extension number (intercom Auto Dial button). (Auto Dial buttons for fax extensions show additional information; the[...]

Ringing Patterns System phones have these ringing patterns: An outside call will ring . . . ring . . . ring. An intercom call will ring BEEP . . . ring BEEP. . . ring BEEP. If you have a system display phone, the caller’s extension number (and name if programmed) will show on the display. A transferred call, or an unanswered transferred call that[...]

If you prefer to dial and conduct calls without lifting the handset, you can use the speaker and the microphone instead. Use these techniques to make calls with the speaker and the microphone (if you have one): ■ ■ ■ ■ To make a call without lifting the handset, press [ Spkr ] to get dial tone; then dial the number and you will hear the cal[...]

Voice Interrupt On Busy Calls A voice interrupt on busy call is a special intercom call that lets you interrupt and speak to another user who is busy on a call and who has the Voice Interrupt On Busy feature (#312) activated for that user’s phone. When you use Voice Interrupt on Busy to interrupt another user on a call, the interrupted user hears[...]

Standard phones can do many of the things that system phones can do, and you can save money by using them in certain situations when a system phone is not needed. Follow these guidelines when using standard phones: ■ ■ ■ ■ ■ ■ ■ ■ Use standard phones as power failure backups. In the event of a power failure, standard phones at exten[...]

Dial Tones Standard phones have two different dial tones: ■ ■ ■ ■ ■ ■ ■ Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line. lntercom dial tone is generated by the system to indicate that you are connected with an inside line. You hear this dial tone when you are makin[...]

Users cannot access the following system features: Account Code Entry, Background Music, Caller ID Name Display, Caller ID Inspect, Do Not Disturb, Exclusive Hold, Manual Signaling, Privacy, Save Number Redial, VMS Cover, Voice Interrupt On Busy, Voice Interrupt On Busy Talk-Back or Voice Mailbox Transfer. Do not use Forced Account Code Entry with [...]

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ A second call can ring at the system phone while the standard phone is busy, but do not use the system phone to answer the second call until the standard phone is idle or the first call will be disconnected. If you make a voice-signaled intercom call to a combination extension with a system phone, onl[...]

Conference Calls (making a conference call) Joining Calls Dial-Code Features Dial-code features are features that you access by dialing a feature code at the telephone keypad. From a system phone, you can dial [ Feature ] or [ Intercom ], followed by the two-digit code (or press a programmed Auto Dial button); from a standard phone, you typically d[...]

Using Auxiliary Equipment 4 Contents Overview If a Device Has Trouble Answering Machines Single Answering Machine Multiple Answering Machines Personal Answering Machine Call Reporting Devices (SMDR) Programming Call Reports Considerations Output Format Serial Printers Call Accounting Devices Credit Card Scanners Fax Machines Using Fax Machines Fax [...]

Contents Night Service with Auxiliary Equipment 4-21 PARTNER Attendant 4-23 ■ Backup for Receptionist 4-23 Voice Messaging Systems 4-24 ■ Delayed Call Handling 4-24 4-ii[...]

Using Auxiliary Equipment 4 Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features. See the PARTNER II Communications System Insta[...]

In addition, you can connect the following devices to your system: Doorphones allow visitors to signal extensions by pressing a button on the doorphone; the person who answers a doorphone call can then speak with the visitor at the doorphone. A doorphone is especially useful for providing access to offices or departments after hours. For example, y[...]

■ ■ ■ ■ ■ Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones. For example, an ampiified handset is available for certain system phones for hard-of-hearing users. In-Range Out-of-Building (IROB) protectors are required to prevent elect[...]

Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone. Wh[...]

Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install an answering machine on an extension by itself, or combine it with a system phone or a standard p[...]

Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine. A setup such as this might be used by a movie theater to annou[...]

Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: When you do not want to dedicate an extension to an answering machine When the extension receives a lot of intercom calls When outside calls come through a receptionist and[...]

Call Reporting Devices (SMDR) SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to: Detect any unauthorized calls Bill clients or projects Bill back by departments Reduce telephone costs by identifying the need to change telecommunicat[...]

Call Reports A call report a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4. DATE TIME NUMBER DUR. LINE STN. ACCOUNT C 11/17/93 11:11 12015558014 00:01:40 08 48 C 11/17/93 11:34 190[...]

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Account Code. This is the account code (up to 16 digits) assigned to the call. This code is typically used for charging calls to a specific project or department. Considerations The System Date (#101) and System Time (#103) must be set correctly to ensure accurate call reports. If a report cannot print be[...]

Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-5). You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standar[...]

Fax Machines This section suggests several ways you can set up fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), transferring calls to the fax machine extension, and using [...]

Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep . . . . beep . . . . beep). If you hear this, you should transfer the call immediately to the fax machine extensi[...]

For all of these examples, program the fax machine extension’s Automatic Line Selection to select intercom first, followed by whatever outside lines you want to assign to it. (If you set the fax extension to select intercom first and the machine has an auto dial feature, program a 9 and a few pauses before each Auto Dial number. When manually mak[...]

Single Fax Machine The single fax machine setup (shown in Figure 4-6) is good for moderate traffic. The fax machine has its own line (Line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X). Fax Line A CONTR[...]

Fax Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension. With this setup, you must transfer calls to it manually. If you have programmed a Fax Management button, you can transfer a call to the fax machine with a single touch, as well as monitor the status of t[...]

Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number. If fax 2 doesn’t answer [...]

To Program Fax 2 (Receive—Ext. Y) 1. 2. 3. 4. 5. 6. If the fax machine has the Notify feature, set it to select intercom first. If the fax machine does not have the Notify feature and you want it to be able to dial out when fax 1 is unavailable, set Automatic Line Selection for extension Y to select outside lines first (line A selected last). Set[...]

Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the outside lines connected to[...]

Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-10. This setup makes line A the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Modem Line A Lines UNIT To Use CONTROL Ext x MODEM Figure 4-10. Send and Receive Modem Calls on th[...]

Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine. When Night Service is off,[...]

NOTE: If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have an AT&T answering machine with the Call Intercept feature, the answering machine drops off the call when you join it. To Program 1. 2. 3. 4. 5. Set Line Ringing for line [...]

PARTNER Attendant The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits the caller dials after listening to a list of choices in a recorded greeting). For example, the PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and[...]

Voice Messaging Systems Two voice messaging systems are compatible with your system. You can install one or the other, depending on your business needs: ■ ■ ■ ■ ■ ■ The PARTNER MAIL Voice Messaging System is an auxiliary device that connects to the system through extension jacks. It is available in a 2-port or 4-port configuration, prov[...]

PARTNER MAIL System Lines Ext. Z1 Ext. Z2 CONTROL Ext. X (not automatically UNIT covored by the Ext. Y PARTNER MAIL System) Ext.10 Receptionist’s Desk Figure 4-13. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL system to install it. During the day, the PARTNER MAIL system uses delayed call handling; the recept[...]

Feature Reference 5 Contents Overview AA Extensions (#607) Abbreviated Ringing (#305) Account Code Entry (F12) Allowed List Assignments (#408) Allowed Phone Number Lists (#407) Answering Calls Auto Dialing Automatic Extension Privacy (#304) Automatic Line Selection Automatic System Answer Button (#111) Automatic System Answer Delay (#110) Automatic[...]

Contents Dial Mode (#201) Direct Extension Dial Button (#113) Direct Extension Dial Delay (#112) Direct Extension Dial Lines (#205) Direct Extension Dial Record/Playback (I892) Direct Line Pickup—Active Line (I68LL) Direct Line Pickup—Idle Line (I8LL) Disallowed List Assignments (#405) Disallowed Phone Number Lists (#404) Display Display Langua[...]

Contents Line Assignment (#301) Line Ringing Loudspeaker Paging (I70) Making Calls Manual Signaling (F13XX or F13*XX) Message Light Off (F10XX) Message Light On (F09XX) Music On Hold (#602) Night Service Button (#503) Night Service Group Extensions (#504) Number of Lines (#104) Outgoing Call Restriction (#401) Outgoing Call Restriction Button (#114[...]

Contents Transfer Return Rings (#105) VMS Cover (F15) VMS Hunt Delay (#506) VMS Hunt Schedule (#507) Voice Interrupt On Busy (#312) Voice Interrupt On Busy Talk-Back (F18) Voice Mailbox Transfer (F14) Wake Up Service Button (#115) 5-150 5-151 5-153 5-154 5-155 5-157 5-158 5-159 5-iv[...]

Feature Reference 5 Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for [ Feature ] or I for [ Intercom ], plus [...]

AA Extensions (#607) Description This System Programming procedure lets you identify extensions where PARTNER Attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. (This procedure applies only to PARTNER Attendants—do n[...]

Abbreviated Ringing (#305) Description This System Programming procedure turns Abbreviated Ringing on or off at a specific extension. When a user is on a call and Abbreviated Ringing is on, any incoming calls ring only once. The green light next to the line button flashes until the call is answered or the caller hangs up (or for a transferred call,[...]

Account Code Entry (F12) Description This feature lets a user with a system phone enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code is typically used to identify a department, project, or client for charge-back or tracking purposes. Related Features You can use Forced Account Code Entry (#307) to id[...]

■ ■ ■ ■ If a Forced Account Code List exists, you can check to see if an account code is valid when entering or changing an account code by pressing [ Feature ] [ 1 ] [ 2 ] after entering the account code. If the account code is not valid, you will hear denial tone. The AT&T Call Accounting Terminal uses less than 16 digits for an accou[...]

To enter or change a forced account code: 1. 2. 3. 4. 5. ■ ■ ■ ■ ■ 6. 7. From a system phone, if a password is programmed for the system, you must enter it before lifting the handset. (See System Password (#403) for more information.) Lift the handset or press [ Spkr ]. Press the programmed Account Code Entry button or press [ Feature ] [[...]

Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to four Allowed Phone Number Lists to specified extensions. Related Features You must use Allowed Phone Number Lists (#407) to create up to four lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 [...]

Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a spe[...]

Examples The examples below show how to enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted. ■ ■ Specific Telephone Numbers. Enter the phone number exactly as you would dia[...]

Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls ringing at other extensions—see “Related Features” below. Related Features A user can answer an outside call, an intercom call, or a transferred call that is ringing at a specific ext[...]

How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line that is ringing, or select a specific line if more than one is ringing: ■ ■ ■ ■ When the telephone is ringing, lift the handset. You are connected to the incoming call. If more than one line is ringing, you are connected to the line that has been ri[...]

Auto Dialing Description This Telephone Programming procedure lets users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. An Auto Dial number can be stored on any programmable button (a button with no line assigned) on a system phone. Related Features To set up a Fax Mana[...]

Examples The examples below show some possible entries for an Auto Dial number in Step 4 of “Programming.” Outside Phone Number. Enter the phone number (up to 20 digits) exactly as you would dial it. For example, to program 555-2398, press [ 5 ] [ 5 ] [ 5 ] [ 2 ] [ 3 ] [ 9 ] [ 8 ]. Extension Number. Press the left [ Intercom ] button and enter [...]

Automatic Extension Privacy (#304) Description This System Programming procedure lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically[...]

Automatic Line Selection Description This Telephone Programming procedure determines the line a user is connected to after lifting the handset to make a call. When the user picks up the handset, the system looks for lines in the order specified by this procedure and selects the first available line. For example, if you specify outside lines first f[...]

Examples System Phone With Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number). Then, if all outside lines are busy, the system searches for an idle intercom line. This order can be changed, however, to accommodate your business needs. For [...]

Automatic System Answer Button (#111) This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Automatic System Answer on and off. This feature helps the receptionist answer calls during busy periods. When an outside call rings on a line programmed with Automatic System Answer (ASA), the system an[...]

Programming Using To assign or unassign an Automatic System Answer button with lights at extension 10: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 1 ]. 2 . If you want to assign Automatic System Answer to the first available button on the system phone, press [ Next Data ] until the display reads: ASA [...]

Automatic System Answer Delay (#110) This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the system. Related Features ■ ■ ■ Automatic System Answer affects incoming calls only on lines identified using Automatic System Answer Lines (#204). You must program a button on t[...]

Automatic System Answer Lines (#204) This System Programming procedure identifies the lines on which incoming calls should be answered and placed on hold by the Automatic System Answer feature. Related Features You must program an Automatic System Answer button on the system display phone at extension 10 to turn this feature on and off. Use Automat[...]

Programming To identify the lines on which outside calls should be answered by the system: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 4 ]. Enter the two-digit line number (01–24) of the desired line. For example, to specify line 1, enter [ 0 ] [ 1 ]. To assign or unassign the line, pr[...]

Automatic System Answer Record/Playback (I891) This feature lets you record and play back the message that callers hear when a call is placed on hold with the Automatic System Answer feature. The maximum length of the message for Automatic System Answer is 10 seconds. Related Features Automatic System Answer affects incoming calls only on lines ide[...]

5 . 6 . 7 . If a message has been previously recorded, the display reads: ASA: 1=Rec 2=Play Press [ 1 ]. The following message displays for 3 seconds: Record at tone After 3 seconds, you will hear a confimation tone and you can begin recording your message. While you are recording, the following message displays: Press # to stop Press [ # ] when yo[...]

Automatic VMS Cover (#310) Description This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after three rings, so callers can leave a message. Related Features ■ ■ ■ To turn VMS Cover on and off, users can program a VMS Cover [...]

Background Music (F19) Description This feature provides background music through the speaker of an idle system phone (except the MLC-6) for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Features Background Music is available only if Music On Hold (#602) is active and an audio source[...]

Using To turn Background Music on: 1. From a system phone (except an MLC-6), press the programmed button or press [ Feature ] [ 1 ] [ 9 ]. If the system phone is idle, you hear background music. If the Background Music button has lights, the green light turns on. 2. To adjust the volume of Background Music, use the system phone’s volume control b[...]

Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, outside, or transferred calls from a user’s extension to another system extension (where XX is an extension number from 10–57). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Foll[...]

Programming To program a Call Forwarding button: ■ ■ ■ Using 1. 2. 3. 4. 5. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Enter the number of the extension to be programmed with this feature. Press a programmable button. At this point, you can: Press [ Feature ] [ 1 ] [ 1 ], or Press [ Feature ] [...]

To remove CalI Forwarding using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. 2. If no originating extension was programmed, dial your extension number.[...]

Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at a specific extension (where XX is an extension number from 10–57). This feature is useful for officemates who agree to answer each other’s calls. Considerations You can program a Call Pickup button on a system phone to pick up a c[...]

Caller ID Caller ID, also known as Individual Calling Line Identification or ICLID, is available on system display phones on all lines for which you subscribe to Caller ID service. Caller ID information is the caller’s telephone number (or name, if available). When active on a call, a user automatically receives Caller ID information for the call[...]

■ ■ ■ ■ ■ ■ ■ ■ ■ Caller ID information is displayed if you Join a call; however, you cannot join a call at any extension that has Privacy activated. Caller ID information is displayed if users pick up calls with Direct Line Pickup—Active Line, Call Pickup, or Group Pickup, but the restrictions stated previously apply. For incom[...]

Caller ID Inspect (F17) Description This feature allows a user active on a call to view Caller ID information for a second call, without disconnecting the current call or putting it on hold. Users can inspect ringing, active, or held calls. Related Features If you program a Caller ID Name Display button, you can toggle between Caller ID name and Ca[...]

Caller ID Name Display (F16) Description This feature lets users with system display phones toggle the display between Caller ID number and Caller ID name. Caller ID name is an optional feature of the Caller ID service provided by your local telephone company and may not be available in your area (even if Caller ID number is available). Related Fea[...]

Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group; the first extension to pick up the c[...]

Conference Calls Description This section explains how to set up conference calls using the [ Conf ] button on a system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the cal[...]

Using System Phone 1. 2. 3. 4. 5. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. Press [ Conf ]. The first party is now on hold. Set up the call to the second party. You are connected with the second party. If you are adding an intercom ex[...]

Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features ■ For instructions on setting up conference calls on system and standard phones, see Conference Calls. ■ You can use Outside Conference Denial (#109) to disallow conference calls with [...]

Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #302 Line Access Restriction #303 Display Language #304 Automatic Extension Privacy #305 Abbreviated Ringing #307 Forced Account Code Entry #308 Distinctive Ring #309 Intercom Dial Tone #310 Aut[...]

Dial Mode (#201) Description This System Programing procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features ■ ■ If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the R[...]

Direct Extension Dial Button (#113) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Direct Extension Dial on and off. This feature. permits an outside caller to dial an extension or Hunt Group number directly, without having to wait for the aid of the receptionist. It is ideal[...]

Valid Entries 1 = Assigned 2 = Not Assigned ✔ 3 = Select button (and then press a programmable button to assign Direct Extension Dial to that button) Programming To assign or unassign a Direct Extension Dial button with lights at extension 10: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 3 ]. 2 . If [...]

Direct Extension Dial Delay (#112) Description This System Programming procedure specifies the number of times (0–9) an incoming call should ring before it is answered by the system. Related Features ■ ■ ■ Direct Extension Dial affects incoming calls only on lines identified using Direct Extension Dial Lines (#205). You must program a butto[...]

Direct Extension Dial Lines (#205) Description This System Programming procedure identifies the lines on which incoming calls are to be answered for Direct Extension Dial (DXD). Related Features ■ ■ ■ ■ ■ ■ You must program a button on the system display phone at extension 10 to turn Direct Extension Dial on and off. Use Direct Extensio[...]

Programming To identify the lines on which outside calls should be answered for Direct Extension Dial: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 5 ]. 2. Enter the desired line number (01–24). For example, to specify line 1, enter [ 0 ] [ 1 ]. 3. To assign or unassign Direct Extension Dial, press [ [...]

Direct Extension Dial Record/Playback (I892) Description This feature lets you record and play back the message that callers hear when a call is answered with the Direct Extension Dial feature. The maximum length of the message for Direct Extension Dial is 20 seconds. Related Features Direct Extension Dial affects incoming calls only on lines ident[...]

If a message has been previously recorded, the display reads: DXD: 1=Rec 2=Play 5. Press [ 1 ]. The following message displays for 3 seconds: Record at tone After 3 seconds, you will hear a confirmation tone and you can begin recording your message. While you are recording, the following message displays: Press # to stop 6. Press [ # ] when you are[...]

Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a line number from 01–24). This feature is useful for picking up a ringing or held call or joining a call on a line that is not assigned to the phone. Related Featur[...]

Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit line number (01–24) of the line you want to pick up or join; or dial [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard [...]

Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a line number from 01–24) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features ■ ■ If a line is in use, users cannot access it with this feature. For[...]

Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to four Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create up to four lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallow[...]

Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to four lists of up to 10 telephone numbers each.[...]

All Telephone Numbers in One Exchange. The following entries prevent calls to the 976 exchange (since area codes have a 0 or 1 as the second digit, entries in the form !0! and !1! prevent toll calls to all area codes): Toll Call Prefix required 976 Prevents local calls 1!0!976 Prevents direct-dial calls to area codes with “0” as the second digi[...]

Display Description System display phones have a 2-line, 16-character (per line) display area on the top-right corner, for calling and programming feedback. Specifically, the display shows: Current date (excluding year), day, and time when the phone is idle Number dialed when making calls Duration of calls (call timer) Number (and name if programme[...]

Considerations ■ ■ ■ ■ ■ ■ The current date, day, and time is the default display. The call timer records the time a user is active on a call. It begins when the handset is lifted off-hook and ends when either the handset is placed back in the cradle or the call is placed on hold. (This is not the call duration reported to SMDR. SMDR re[...]

Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. Tthe language is set for each extension, so phones in the same system can display different languages. Considerations If SMDR is used, the call report header is printed in the la[...]

Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls should ring like outside calls. Considerations ■ ■ ■ Change the setting to No[...]

Do Not Disturb (F01) Description This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash); but transferred calls that are not answered and return to the extension where Do Not Disturb is active still ring. When Do Not Disturb is on, outside callers hear ri[...]

Doorphone Alert Extensions (#606) Description This System Programming procedure identifies up to 48 extensions to signal when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it fr[...]

Doorphone Extension (#604 and #605) Description These System Programming procedures identify extensions to which doorphones are connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is[...]

Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and other emergency services numbers. Related Features If an extension is pr[...]

Programming To create an Emergency Phone Number List: 1 . 2 . 3 . 4 . 5 . 6 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 6 ]. The display reads: EmergencyList Entry: Select a list entry (01–10). For example, to select the third entry, press [ 0 ] [ 3 ]. The display reads: EmergencyList 03 Data---------[...]

Emergency Telephone (#311) Description This System Programming procedure identifies an emergency telephone extension. When a user lifts the handset of an emergency phone, a predetermined outside number is dialed automatically. The emergency phone number might be, for example, the fire department, police, or a poison control center. The emergency ph[...]

Programming To identify an emergency phone extension: Using 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 1 ]. 2. At the Extension: prompt, enter the emergency phone extension number— see “Valid Entries” on the previous page. For example, to program extension 30 as the emergency phone, press [ 3 ] [...]

Exclusive Hold (F02) Description This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the fixed Hold button to put calls on regular hold (any extension can pick up the held call). Placing a call on Exclusive Hold prevents other users from access[...]

Extension Name Display Description Users can assign a name, up to 12 characters long, to their extension. Then, when that extension is used to make an intercom call, group call, or transferred call, the name appears on the system display phone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned [...]

Programming To assign a name to an extension: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. 2. Enter the number of the extension to be programmed. For example, to program extension 12, press [ 1 ] [ 2 ]. 3. Press left [ Intercom ]. For extension 12, the display reads: 12 Enter name If a name was pr[...]

Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features If you want to monitor fax machine status and make one-touch transfers to the fax machine, see Auto Dialing to program a Fax Management button and “Fax Management Feature” in Chapter 4 to use th[...]

Forced Account Code Entry (#307) Description This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; it prints on call reports if you are using SMDR (Station Message Detail Recording) or[...]

Programming To program an extension for Forced Account Code Entry: 1. 2. 3. 4. 5. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 7 ]. At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 15, press [ 1 ] [ 5 ]. To assign or unassign Forced Account Cod[...]

Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a lis[...]

■ Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digit represent the individuals in the department. You enter 4!! as the list entry. - The following entries are valid: 401 410 49[...]

Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system[...]

Valid Entries 1 = 2 = 3 = Assigned (for hunting to groups 1–6, or to group 7 for the voice messaging system’s Automated Attendant Service) Not Assigned ✔ VMS Line Cover (available only for Hunt Group 7) Programming 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 6 ]. 2 . At the Group: prompt, enter [...]

Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4). When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in t[...]

Programming To program a Calling Group button: 1 . 2 . 3 . 4 . 5 . 6 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Enter the number of the extension to be programmed with this feature. Press a programmable button. If you want calls to ring the group, press left [ Intercom ] [ 7 ]. If you want calls t[...]

To ring or page a Calling Group manually: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press [ ✳ ] [ 7 ] and a group number (1–4). After the beep, start talking. Your voice is h[...]

Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy)[...]

■ ■ ■ If you have a voice messaging system, you can program Hunt Group 7 ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) on a button to retrieve messages with one touch. Examples Here are some useful applications for a Hunt Group: Place the extensions of employees who work in a department sharing calls, such as a customer service group, in a Hunt Group so t[...]

To ring or voice signal a Hunt Group manually: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] [ 7 ] and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension. To make a voice-si[...]

Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, users at any extension in the system can a[...]

Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: 1 . Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2 . Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension in the group. Standard Phone To use Group Pickup: 1 . Lift the handset.[...]

Hold Description This section explains how to place and retrieve calls on hold, either using the [ Hold ] button on a system phone or the switchhook on a standard phone. (Users can make and receive other calls on another line while a call is on hold.) Related Features System phone users can use Exclusive Hold to put calls on hold that can be retrie[...]

Standard Phone To put a call on hold press the switchhook down once rapidly. You hear intercom dial tone. The call is on hold. (Do not hang up the handset while the call is on hold. If you hang up the handset, the phone rings. Lifting the handset reconnects you with the held call.) To retrieve a call that you put on hold: 1. Hang up. The call “ri[...]

Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: along signal (450 milliseconds) used by most telephone companies[...]

Hotline (#603) Description This System Programming procedure identifies a hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension arrangements. The alert extension can be the same or different for one or more hotline extensions. We r[...]

Programing To identify a hotline extension and its alert extension: 1. 2. 3. 4. 5. 6. Using Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 3 ]. At the Extension: prompt, enter the hotline extension number—see “Valid Entries” on the previous page. For example, to program extension 33 as the hotline, pre[...]

Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 For instructions on ringing or paging extensions in a Hunt [...]

Valid Entries 1 = Assigned to group 2 = Not Assigned to group ✔ Programming To assign extensions to a Hunt Group: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 5 ]. At the Group: prompt, enter a group number (1–7). For example, to select group 1, press [ 1 ]. The display reads: Hunt Gr[...]

Intercom Dial Tone (#309) This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls. For example, if you have a modem that checks for outsi[...]

Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside par[...]

How to Join a Call System Phone A steady red light at a line button indicates a call is in progress at another extension. To join a call: Press the line button next to the steady red light and lift the handset, or Lift the handset and press [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. The red and green lights alternately flash. You are n[...]

Last Number Redial (F05) Description This feature redials the last outside number dialed (maximum 20 digits per phone number). This feature is useful for immediately redialing a busy number. Related Features You can use Save Number Redial if you want to temporarily save the last number dialed. The difference between Last Number Redial and Save Numb[...]

Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on specific lines. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secreta[...]

Programming To restrict an extension from making calls on a specific line: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 2 ]. At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 23, press [ 2 ] [ 3 ]. At the Line: prompt, enter th[...]

Line Assignment (#301) Description This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting with the bottom row of line buttons. To put the lines in a different order, first use this procedure to remove all as[...]

Valid Entries 1 = Assigned ✔ 2 = Not Assigned 3 = Select Button (then press a line button to assign the line to that button) Programming To assign lines to a specific extension: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 0 ] [ 1 ]. The display reads: LineAssign Extension: Enter the extensio[...]

Line Ringing Description This Telephone Programming procedure determines how each outside line assigned to an extension rings. A line can ring immediately, ring with a 20 second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared lines, such as for secretaries who cover each other's lines. No Ring is useful for all [...]

Programming To change the way outside lines ring at an extension: 1. 2. 3. 4. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line buttons on the phone show the current Line Ringing settings for all lines as[...]

Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module. Related Features You can specify the loudspeaker paging system as a hotline alert extension so that the hotline phone can be used to make announcements over the loud[...]

Standard Phone To make an announcement over the loudspeaker paging system: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 7 ] [ 0 ]. 3. Speak into the handset. Your voice is heard through the loudspeaker system. For touch-tone phones only, if your paging system supports announcements to zoned areas, refer to the instructions packaged w[...]

Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to “speed dial” a number—see “Related Features” below. Related Features ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ You can store an outside number, an intercom number, or a feature code on a telephone button,[...]

Considerations ■ ■ The following instructions assume that system phones are set (using Automatic Line Selection) to automatically select outside lines first, and standard phones are set to select intercom first. This means that when a user with a system phone lifts the handset, the user hears outside dial tone (if an outside line is available);[...]

To make an outside call on a specific line: 1 . Lift the handset. You hear intercom dial tone. 2 . Dial [ 8 ] plus the two-digit line number. 2 . Dial the phone number. How to Make an Intercom Call An intercom call, or inside call, is a call between two extensions without using an outside line. There are two ways you can signal the extension you ar[...]

Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. To ring the extension, dial the two-digit extension number, or To voice-signal a system phone at the extension, press [ ✳ ] plus the two-digit extension number and listen for one of the following responses: ■ ■ ■ If you hear one beep, you have reached an idle system phone. [...]

Manual Signaling (F13XX or F13*XX) Description This feature lets you program a button that you can use to signal a co-worker’s extension with a beep. It is typically used by a receptionist to alert a user when the user is busy on another call. In addition to beeping, you can use a Manual Signaling button to intercom ring or voice signal the user [...]

Programming To program a Manual Signaling button: 1. 2. 3. 4. 5. Press [ Feature ] [ 1 ] [ 3 ]. 6 . Using ■ ■ ■ Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Enter the number of the extension to be programmed with this feature. Press a programmable button. Dial the two-digit extension number of t[...]

Message Light Off (F10XX) Description This feature turns off the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning on the message light, see Message Light On. Considerations ■ ■ ■ ■ ■ This feature turns off the message light on system phones and standard pho[...]

Using System Phone To turn off the message light: 1 . Press the programmed button or press [ Feature ] [ 1 ] [ 0 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. 2 . If no extension number was programmed on the button, dial the extension number of the phone w[...]

Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is an extension number from 10–57). Related Features For instructions on turning off the message light, see Message Light Off. Considerations ■ ■ ■ ■ ■ This feature turns on the message light on system phones and standard phon[...]

Using System Phone To turn on the message light: 1. Press the programmed button or press [ Feature ] [ 0 ] [ 9 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. 2. If no extension number was programmed on the button, dial the extension number of the phone whose[...]

Music On Hold (#602) Description This System Programming procedure activates or deactivates the MUSIC ON HOLD jack on the primary processor module. To provide recorded music or messages to callers on hold, the jack must be active and an audio source must be connected to the jack. Related Features ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ If Music[...]

Valid Entries 1 = Active ✔ 2 = Not Active Programming To change the setting of the MUSIC ON HOLD jack: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 2 ]. 2. To activate or deactivate the MUSIC ON HOLD jack, press [ Next Data ] until the appropriate value displays. 3. Select another procedure or exit pr[...]

Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings. Night Se[...]

Programming To program a Night Service button at extension 10: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 3 ]. 2. At this point: ■ ■ ■ ■ ■ ■ ■ If you want to assign Night Service to the first available button on the system phone, press [ Next Data ] until the display reads: Night Service[...]

Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Related Features You must use Night Service Button (#503) to program [...]

Number of Lines (#104) Description This System Programming procedure determines the number of outside lines that are automatically assigned to all system extensions. (This number does not have to match the actual number of lines connected at the control unit.) This feature should be used only for initial system setup. Related Features Do not use th[...]

Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of calling restrictions. Related Features You can program a button on the system phone at extension 10 to be us[...]

Programming To identify the types of outgoing calls that can be made on all lines at an extension: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 1 ]. 2. At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 30, press [ 3 ] [ 0 ]. 3. To change the [...]

Outgoing Call Restriction Button (#114) Description ■ ■ ■ ■ ■ ■ This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for a specific extension. This button is useful for quickly changing an extension’s restriction. For example, after[...]

Programming To program an Outgoing Call Restriction button at extension 10: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 4 ]. 2 . At this point: If you want to assign Outgoing Call Restriction to the first available button on the system phone, press [ Next Data ] until the display reads: CallRstr Butto[...]

Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features ■ ■ ■ ■ For instructions on making conference calls, see Conference Calls. Use Conference Drop to drop the last outside party added to the conference. Consider[...]

Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequently dialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the two-digit code from 80 through 99. The Personal Speed Dial numbers p[...]

Programming To program Personal Speed Dial numbers: ■ ■ ■ Using 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. Dial the number of the extension to be programmed with this feature. Assign a two-digit code to the number by pressing [ Feature ] and two digits between 80 and 99. For [...]

Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing line by dialing the Pickup Group code. The Pickup Group feature is useful when a user needs to answer calls[...]

Privacy (F07) Description This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Features If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private. However, if a user sometim[...]

Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.[...]

Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone 1. Press the programmed button or press [ Feature ] [ 0 ] [ 3 ]. 2 . Enter the access code for the feature (if required). 3. To return to your original call, press the programmed button or press [ Feature ] [ 0 ] [ 3 ] agai[...]

Recall Timer Duration (#107) Description This System Programing procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to [...]

Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected t[...]

Save Number Redial (F04) Description This feature saves the last outside number dialed from an extension with a system phone into temporary memory. Users can use this feature to save a number before they hang up on a busy or non-answering call. Once saved, the number can be redialed again at any time. The number stays in memory until a different on[...]

SMDR Record Type (#608) Description This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports. Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. Related Features The date and time [...]

SMDR Top Of Page (#609) Description This System Programming procedure notifies the system that the printer has been aligned to the top of a new page. Use this feature after inserting paper or clearing a jam. When this feature is used, the system prints a new call report header. Related Features You can use SMDR Record Type (#608) to specify the typ[...]

Special Dialing Functions Description This feature lets you add Special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause [ Hold ] P Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice messag[...]

Stop. Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manually entering the password, and continue with the account number (679 88), enter [ 5 ] [ 5 ] [ 5 ] [ 7 ] [ 8 ] [ 9 ] [ 8 ] [ Mic ] [ [...]

System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Considerations Include leading zeros for single-digit months or days. Programming To change the System Date: 1. Pres[...]

System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Valid Entries 1 = Sunday ✔ 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday Programming To change the System Day: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 [...]

System Password (#403) Description This System Programming procedure defines a four-digit password that users can enter from system phones other than the MLC-6. The password has two possible functions: To turn Night Service on and off (if Night Service is programmed). To override dialing restrictions (if the extension has access to an outside line)[...]

System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when it fails to function correctly after a power failure or down period. Considerations ■ ■ ■ ■ ■ Using This procedure is skipped in the sequence of programming p[...]

System Speed Dial Numbers Description This feature lets you program a list of up to 60 frequently dialed numbers for the system. Anyone on the system can then dial a System Speed Dial number by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the two-digit code from 20 through 79. You can mark System Speed Dial numbers [...]

Valid Entries Any phone number—up to 20 characters consisting of the digits 0–9, [ ✳ ], [ # ], and special dialing functions that you can access by pressing [ Hold ] (Pause), [ Mic ] (Stop), [ Spkr ] (Recall), and [ Transfer ] (Touch-Tone Enable)—assigned to codes 20 through 79 No number assigned to any code ✔ Programming To program Syste[...]

Using System Phone You can lift the handset or press [ Spkr ] before dialing: 1 . If you want to call on a specific line, press the line button (or press [ Intercom ] [ 8 ] and the two-digit line number.) 2 . Press [ Feature ]. 3 . Dial the two-digit System Speed Dial code (20–79). If you did not specify an outside line, the system automatically [...]

System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Considerations ■ ■ Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. For example, to se[...]

Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company. Related Features This procedure affects the operation of dia[...]

Touch-Tone Enable (F08) Description This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service. Related Procedures You must use Dial Mode (#201) to identify rotary lines to the system. To activate this feature [...]

Transferring Calls Description This section explains how to transfer calls using the [ Transfer ] button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other system extensions. Related Features To tra[...]

On a system phone, a transferred call rings with an intercom ring (ring BEEP) until the originator hangs up, then it changes to a transfer ring (ring BEEP BEEP). On a standard phone, a transferred call rings with an intercom ring (ring ring) until the originator hangs up, then it changes to a transfer ring (ring ring ring). How to Transfer a Call S[...]

To transfer a call with one button touch: While on a call, press the Auto Dial button programmed for the extension or Hunt Group to which you want to transfer the call. (There is no need to press [ Transfer ] or [ Hold ]; this takes the place of Steps 1 and 2 above.) For an extension that has a system phone, you can program [ ✳ ] plus the extensi[...]

Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features You can use Transfer Return Rings (#105) to define the number of tim[...]

Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features ■ ■ ■ ■ ■ If you program Hunt Group Extensions (#505), make sure this setting is four or more rings. This[...]

VMS Cover (F15) Description This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after three rings. Related Features If Automatic VMS Cover (#310) is Assigned for an extension, that e[...]

Using From a system phone, press the programmed button to turn VMS Cover on; press it again to turn it off. Use the button like a switch—when the light is on, VMS Cover is on and your unanswered transferred and intercom calls receive coverage after three rings. 5-152 VMS Cover (F15)[...]

VMS Hunt Delay (#506) Description This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring). Delayed call handling gives the rec[...]

VMS Hunt Schedule (#507) Description This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on). This feature affects only the Automated Attendant Service of the vo[...]

Voice Interrupt On Busy (#312) Description This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other p[...]

Valid Entries 1 = Assigned 2 = Not Assigned ✔ Programming To change the Voice Interrupt On Busy setting for an extension: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 2 ]. 2 . Enter the number of the extension to be programmed with this feature. 3 . To assign or unassign Voice Interrupt On Busy, pres[...]

Voice Interrupt On Busy Talk-Back (F18) Description This feature lets you program a button that is used to respond to a voice interrupt on busy call while you are active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call. Considerations [...]

Voice Mailbox Transfer (F14) Description This feature lets a system phone user transfer a caller directly to a specific extension’s voice messaging system mailbox, in order for the caller to leave a message without first ringing the extension. This feature is useful when a user knows that a co-worker is away from his or her desk. Considerations ?[...]

Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled for an extension, the system makes an intercom call to the target extension at the scheduled time. If the fi[...]

Programming To program a Wake Up Service button at extension 10: 1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 5 ]. 2 . At this point: ■ ■ ■ If you want to assign Wake Up Service to the first available button on the system phone, press [ Next Data ] until the display reads: Wake Up Button 1 Assign[...]

To review a scheduled wake up time for a specific extension: 1 . Press the Wake Up Service button on extension 10. 2 . Dial the two-digit target extension number (or use an Auto Dial button). 3 . Review the displayed wake up time and target extension number. 4 . Press the Wake Up Service button to exit. 5 . Repeat Steps 1 through 4 to review wake u[...]

Troubleshooting 6 Contents When You Need Help Power Failure Operation Problems with System Phones System Phone Does Not Ring System Phone Display Does Not Work Phone Display Does Not Show Caller ID Name/Number Some Caller ID Information Does Not Display System Phone Does Not Work Problems with Standard Phones Standard Phone Does Not Ring Standard P[...]

Contents System Problems 6-11 ■ ■ ■ ■ ■ ■ Call on Hold Hangs Up, but Line Does Not Disconnect 6-11 Calls on Hold Are Disconnected 6-11 All Phones Dead: No Dial Tone or Lights 6-11 Multiple Phones Dead: No Dial Tone or Lights 6-12 Poor Transmission Quality on Modem 6-12 Other Problems with System 6-12 6-ii[...]

Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the Helpline at 1 800 628-2888; outside the continental U.S., call your AT&T Authorized Dealer. I[...]

The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information on a specific procedure, refer to the procedure name in Chapter 5. Problems with System Phones System Phone[...]

System Phone Display Does Not Work Possible Cause: Date, day, and time are not set properly. What to do: Re-enter the date, day, and time using System Date (#101), System Day (#102), and System Time (#103). ■ ■ ■ ■ ■ ■ If the display is correct, the problem is solved. If the display is still not correct, see “System Phone Does Not Wor[...]

System Phone Does Not Work Possible Cause 1: Phone needs to be reset. What to do: Unplug the cord from the base of the problem phone and (with the handset hung up) plug the cord in again. If the phone works properly, the problem is solved. If the problem remains, go to Possible Cause 2. Possible Cause 2: The telephone is defective. What to do: Unpl[...]

Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring. What to do: Check the Line Ringing setting for the extension. If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate. ■ ■ ■ ■ ■ ■ ■ If Line Ringing is set for Immediate Ring and this phone is part of a combination extension, see ?[...]

Possible Cause 2: The standard phone’s message waiting light is not compatible with the system. What to do: See “Standard Telephones” in Chapter 1 for a list of supported standard phones with message waiting lights and check with your local AT&T Authorized Dealer to find out if there are others. ■ ■ ■ ■ ■ ■ ■ ■ If the phon[...]

Possible Cause 4: Wrong bridging adapter is used in combination extension. What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the phone from the adapter and plug the phone directly into the wall jack. If the phone works, there is a problem with the bridging adapter. Replace the bridging adapter (use only an AT&T 267[...]

Possible Cause 4: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then, make calls on different phones using the same line. If you cannot make calls from one phone on all lines, follow the procedure for “System Phone Does Not Work,” Possibl[...]

Possible Cause 2: An auxiliary device answers when it should not (could occur with a fax machine, voice messaging system, answering machine, or modem). ■ ■ ■ ■ ■ ■ What to do: Be sure the device is set to answer correctly. If the device answers before it should, adjust it to answer on a later ring. If the device should not answer calls [...]

Using the Recall Feature Disconnects Call This problem applies when the system is installed behind a PBX or Centrex system or with the local phone company’s “Call Waiting” feature. Possible Cause: Recall Timer Duration setting is too long. What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds. ■ ■ ■ ■ ■ ■ If th[...]

System Problems Call on Hold Hangs Up, but Line Does Not Disconnect ■ ■ ■ ■ ■ ■ ■ ■ Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. If abandoned calls on hold are disconnected, the problem is solved. If abandoned calls on hold still do not disconnect, or [...]

Possible Cause 2: The power outlet may be faulty. What to do: Test the outlet by plugging in an appliance, like a lamp or radio. If the appliance does not work, the outlet is faulty. If possible, plug the control unit into a different outlet. Then check the fuse box or call an electrician. If the appliance works, call the AT&T Helpline.* Multip[...]

Specifications A Capacities System 206 Module Extension Jack 24 outside lines via line jacks on ■ 2 outside lines ■ Maximum 2 devices per extension four 206 plus four 400 modules ■ 6 extensions jack, total REN on jack not to 48 extensions via extension jacks exceed 2.0* (System phone REN on eight 206 modules 400 Module is 0.0 (zero)) 1 loudsp[...]

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Electrical 10 Watts (35 BTU/hour) per 400 module, normal and maximum power consumption Specifications 65 Watts (225 BTU/hour) per 206 module during normal operation 100 Watts (350 BTU/hour) per 206 module during maximum power consumption 8 Am[...]

Requirements for Installation of a telephone or other standard (tip/ring) device in another building requires the Out-of-Building following In-Range Out-of-Building (IROB) protectors to protect the control unit and device from Extensions electrical surges: System phone: two AT&T IROB protectors ■ ■ Standard device: one AT&T IROB protect[...]

Maintenance, Repair and Ordering Information B Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ ■ ■ ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of [...]

In-Warranty Repairs If you purchased or leased your system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the Helpline and ask for service. Business-Day service is standard during the warranty period for both the control unit and system phones. Business-Day service is performed during[...]

If you purchased your system directly from AT&T, AT&T will perform warranty repair in accordance with the terms and conditions of the specific type of AT&T maintenance coverage you selected. A written explanation of AT&T’s types of maintenance coverage may be obtained from AT&T by calling 1 800 247-7000 (in the continental U.S[...]

Product Ordering Information Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses): ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ System Planner (518-455-319) provides the forms needed to plan and record how your system and telephones are to be programmed. Installation (518-455-318[...]

Hardware Components Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table B-1 (on the next page) shows where you can buy system components in the United States. To take full advantage of your system, the sources shown below can also provide you with the optional equipment you might want [...]

To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicate where you can obtain it. SOURCE (U.S.) AT&T AT&T AT&T AT&T AT&T Catalog Sales Sales PhoneCenter Authorized National Parts (Sourcebook) Office Store Dealer Sales Center (800) 451-2100 (800) 247-7000 ✶ ✶ ✶ (800) 222-7278 System Modules and Wiring: [...]

FCC Information C Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial e[...]

FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its ■ ■ ■ ■ ■ rules. In compliance with those rules, you are advised of the following: Means of Connection: Connection to the telephone network shall be through a standard network interface jack USOC RJ11C. These USOCs must be o[...]

DOC Notification and Repair Information The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The DOC does not guarantee the equipment will operate to the user’s satisfaction. Befor[...]

Renseignements sur la notification du ministére des Communications du Canada et la réparation L’étiquette du ministére des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications[...]

Speed Dial Form D Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space on which to write System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5. We suggest you fill in a photocopy of the form, leav[...]

PARTNER ® II Communications System AT&T To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone. System Speed Dial Numbers Code Name/Company ✶ Telephone Number Code Name/Company ✶ Telephone Number 2 0 Code Name/Company ✶ Telephone Number 6 0 6 1 4 0 4 1 4 2 4 [...]

Glossary A Account code A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. If entered, an account code appears on the call record for a call. See also Call report and Forced Account Code Entry. ASA See Automatic System Answer. Auto Dial button A programmable te[...]

Caller ID Inspect A feature that allows you to view incoming Caller ID information on other lines while active on a call, without placing the call on hold or hanging up. Caller ID Name/Number A feature that allows you to toggle between a caller’s Caller ID name and Caller ID number. Caller ID service A subscription service available from some loc[...]

Extension number The number assigned to each extension jack on a 206 module. Extension numbers run consecutively from 10 through 57 (for a two-carrier configuration) and are used for intercom calling. Extension Name Display A feature that lets users assign a name to their extension. The name appears along with the extension number on system display[...]

L Line The transmission path between your control unit and the local phone company’s central office, used for incoming and outgoing calls. Line hunting See Group Call Distribution. Line jack The location on 206 and 400 modules that allows you to connect outside lines to the control unit. Line number The number assigned to each line jack on a 206 [...]

Primary processor module This AT&T module, which is always installed in the center slot of the primary carrier, manages the components of the control unit. See also Expansion processor module. Programmable button A telephone button that does not have a line assigned; it can be set up to dial a number or access a feature. Programming See System [...]

T Talk-Back See Voice Interrupt On Busy Talk-Back. Telephone Programming Customizes extensions to meet the needs of individual users, including the assignment of features to programmable buttons. Telephone Programming can be done either centrally or from the user’s own extension. See also Centralized Telephone Programming and Extension Programmin[...]

Index A AA Extensions (#607), 5-2 Abbreviated Ringing (#305), 5-3 Accessories, B-6 Account Code Entry, 5-4 - 5-6 Adding lines and extensions, 2-3, 2-5 Allowed List Assignments (#408), 5-7 Allowed Phone Number Lists (#407), 5-8 - 5-9 Amplified handset, B-6 Answering a call at your extension, 5-11 ringing at another extension, 5-30, 5-81 - 5-82 Answe[...]

Dialing restrictions and permissions for fax machine, 4-14 overriding, 2-8 programming, 2-7 summary of, 2-9 with PBX/Centrex services, 2-6 Direct Extension Dial Button (#113), 5-41 - 5-42 Direct Extension Dial Delay (#112), 5-43 Direct Extension Dial Lines (#205), 5-44 - 5-45 Direct Extension Dial Record/Playback, 5-46 - 5-47 Direct Line Pickup—A[...]

Helplines, Inside front cover, 6-1 HFAI (Hands-Free Answer on Intercom), 3-6 Hold button, 3-2, 5-83 - 5-84 Hold Disconnect Time (#203), 5-85 Hold, Exclusive, 5-65 Holding a call, 5-65, 5-83 - 5-84 Hospitality features description, 2-11 Outgoing Call Restriction Button (#114), 5-120 - 5-121 Wake Up Service Button (#115), 5-159 - 5-162 Hotel/Motel fe[...]

N Night Service auxiliary equipment with, 4-21 dialing restrictions with, 2-8 programming, 5-115, 5-116 using, 5-115 Night Service Button (#503), 5-114 - 5-115 Night Service Group Extensions (#504), 5-116 No ring, 5-98 Notify feature, 4-13 Number of Lines (#104), 5-117 Numbering of lines and extensions, 2-2 O On-touch transfer (see Auto Dial number[...]

Retrieving a held call, 5-84 Ringer Equivalence Number (REN), 1-7, A-1, A-3 Ringer volume controls, 3-3 Ringing patterns standard phones, 3-8 system phones, 3-5 Ringing, Abbreviated (#305), 5-3 Ringing, Line, 5-98 - 5-99 Rings, Transfer Return (#105), 5-150 Rotary Dialing Timeout (#108), 5-130 Rotary lines, 5-40 Rotary phones, 1-7, 3-7 S Save Numbe[...]

Telephones (see also System phones and Standard phones) Z cordless, 1-7 feature, 3-10 rotary, 1-7 touch-tone phone, 1-7, 3-7 using, 3-1, 3-7, 3-10 - 3-11 Time, System (#103), 5-143 Timer, call, 3-2 Toll Call Prefix (#402), 5-144 Touch-Tone Enable programming feature on a button, 5-145 programming function in phone number, 5-134 using, 5-145 Transfe[...]

Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO ENTER PROGRAMMING MODE TO PROGRAM ANOTHER FEATURE TO ERASE A FEATURE OR AUTO DIAL BUTTON PRESS [ Feature ] [ 0 ] [ 0 ] AT THE SAME EXTENSION PRESS the programmed button PRESS [ System Program ] [ Syste[...]

System Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH AVAILABLE SETTINGS PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ Feature ] [ 0 ] [ 0 ] PROGRAMMING PROCEDURES TO USE A SPECIFIC PROCE[...]

System Speed Dial Numbers (p. 5-140) SYSTEM RESET – PROGRAMMING SAVED (p. 5-139) To program a number: To remove a number: IMPORTANT: Using this procedure PRESS [ Feature ] [ 0 ] [ 0 ] to enter programming mode PRESS [ Feature ] [ 0 ] [ 0 ] to enter programming disconnects any active calls but retains system PRESS [ Feature ] mode settings. Use it[...]