Avanti 3025 manual

Integra ted Mu lti-Applicatio n Gene rator Avanti 3025 telephone set User g uide 76-1 10-0500 /0 Issue 1 UserGuide.book P age 1 T hursday, August 5, 1999 3:40 PM[...]

76-1 10-0 500/0, Issue 1 A vanti 3025 telephone set User guide T elra d T elec ommunications Inc ., Woodbury , New Y ork UserGuide.book P age 3 T hursday, August 5, 1999 3:40 PM[...]

76-1 10-0500/ 0, Issue 1 T elr ad T ele communications Inc., Woodb ury , New Y ork Printed in Israel UserGuide.book P age 4 T hursday, August 5, 1999 3:40 PM[...]

NOTICE This publi cation ref ers to Telr ad Inte g rated Mu lt i App li - cation Generator (ImaGEN), Release 7.0, connected to Telrad DIGITAL KEY BX, DIGITAL 400, and DIGI- TAL 1000 exchan g es, Release SB7/DB7/LB7, as of Jul y 1999. Telrad reserv es the ri g ht to modif y the equipment and software described her ein without prior notic e. How- eve[...]

iii CONTENTS WHAT IS IM AGEN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 BASIC CONCE PTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WHAT IS A MAILBOX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 SOFTKEYS . . . . . . . . . . . . . . . . . . . . . . . [...]

iv REVIEWING CID CALLS FOR ANOTHER EXTEN SION . . . . . . . . . 48 INDEXING YOUR ME SSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 FORWARDING YOUR M ESSAGES TO ANOTHER L OCATION . . . 52 PROGRAMM ING FOLLOW -ME NUMB ERS . . . . . . . . . . . . . . . . . . 53 ANSWE RING A FOL LOW-ME CALL . . . . . . . . . . . . . . . . . . . . . .[...]

Av anti 3025 telephone set 1 WHA T IS IMAGEN? IMAGEN is a multiple applicat ion g enerato r that incor po- rates an electronic voice mail s ystem, providin g you with an easy , fast and dep endable way to communica te with people inside and outside your or g anizat ion. • For outsi de callers dialin g in to your or g ani zation, IMAGEN plays a re[...]

2 Avanti 3025 telephone set BASIC CONCEPTS WHA T IS A MAILBOX? Every internal IMAGEN us e r i s a s s i g ned a m ailbox fo r their own pe rsonal use. Thi s is where the recorded messa g es you re cei v e are s t ored . Each mailbo x ha s a uniq ue numb er ( up to s ix di g its). Y our mailbo x number is usuall y the same as your exten sion number [...]

Av anti 3025 telephone set 3 For exam ple, when reco rdin g a messa g e you can a dd addition al recordi n g time by: •p r e s s i n g the {ADD TIME} softkey , o r •d i a l i n g [4] on the di alpad, or •p r e s s i n g the add time ico n  . For some fu nctions there is no softkey or icon, bu t only a number on the di alpad. For your conve[...]

4 Avanti 3025 telephone set MENUS A menu i s a li st of opt ions. For e xample, up on en ter i n g the system at yo ur extension, you receive the IMAGEN MAI N Menu: In some menus you bo th see and h ear the list of options. Y o u see the sof tkey names displayed on your screen and at the sa me time you h ear a recor ded announ cement, informin g yo[...]

Av anti 3025 telephone set 5 ference between p ressin g the {LEA VE MS G} softkey an d dialin g [2] on the dialpad. There are o ther menus t hat yo u on ly hear -- the y may h ave no displa y , or only a pa rtial display . In still other menus you see a full d isplay , but hear only some o f the options. Y o u make a sele ction from a menu by press[...]

6 Avanti 3025 telephone set GENERAL FUNCTION KEYS Ther e a re some keys who se fu nctio ns are f ixed: WHA T CAN YOU DO WITH IMAGEN IMAGEN enables yo u to perf or m the followin g functions: • receive messa g es; • view your messa g e listi n g on scr een • leave messa g es for oth er subscribers; • leave messa g es fo r a g roup of sub scr[...]

Av anti 3025 telephone set 7 ACCESSING IMAGEN The IMAGEN External Main Menu (below) is p layed to extern al calle rs diali n g in to the IMAGEN system. Y ou can access this menu from outside the system by dialin g the IMAGEN telep hon e num b er , g iven to you by the system administrator . Y ou hear the follo win g opti on s: If you ar e callin g [...]

8 Avanti 3025 telephone set If a caller from outside th e system dials an extens i on that is busy or doesn't answ er , IMAGEN respon ds with th e follow- in g options: Y our system may be pro g ram med d ifferen tly , and you may not have t he optio n of waitin g for the extension, or you may be pro mpted to lea ve a messa g e immed i ate ly [...]

Av anti 3025 telephone set 9 GETTING ST ARTED WITH YOUR MAILBOX ENTERING YOUR MAILBOX Yo u g enerall y enter yo ur mail box from your own extensi on, usin g the IMA GEN access code that the system adminis- trator has defined. However , you can al so enter you r mail- box from any stand ard ton e dial tele phone . For exam ple, if you are at home an[...]

10 Ava nti 3025 telephone set 3. Enter yo ur password; you recei ve the MA ILBOX Me nu. * Y ou hear this option onl y if there are dele ted mess a g es whi ch ma y still be re covered. ** Y ou hear th is opti on onl y if there are futu re deliver y mess a g es waiti n g in y our mail box. T o enter your mailbox from another extension within the sys[...]

Av anti 3025 telephone set 1 1 T o enter your mailbox from a telephone outside the syst em 1. Dial the IMAGEN telepho ne number; you receive th e external MAIN Menu. 2. Dial [# ] and yo ur mai lbox numb er ; you a re as k ed to en ter your pass word. 3. Enter yo ur password; you recei ve the MA ILBOX Me nu. RECORDING YOUR NAME AND PERSONAL GREETING[...]

12 Ava nti 3025 telephone set 2. Press {YOUR NAME} or [3] ; you recei v e the PERSONAL GREETINGS RECORD Menu. 3. Press {RECORD NEW} or  , and wait fo r the tone before sayin g your na me. While you ar e recor din g either you r name or personal g reetin g s, the {ADD TIME} and {END OF MSG} soft- keys appea r on the screen. Unless your system is [...]

Av anti 3025 telephone set 13 5. Press {SA VE MSG} or  , to save the recordin g of your name; you retu rn to the P ERSONAL GREETINGS Menu. NOTE If you exi t the END OF R ECORD Menu without pres sin g {SA V E MS G} , your recordin g will not be eff ective. T o record your personal greetings Y ou record your various personal g reetin g s in the sa[...]

14 Ava nti 3025 telephone set CHANGING YOUR P ASSWORD Y ou receive your initial password f rom the system ad m inis- tra t or , but ca n chan g e it at any time. Y ou may a l so cancel your pa ssw ord. However , if you do so, a nyone can enter your ma ilbox and listen to you r messa g es. T o change your password 1. Enter you r ma ilbox (dial the I[...]

Av anti 3025 telephone set 15 4. Press {P ASSWORD} or [5] ; you a re as k ed to en ter your new pa s swor d.Ent er you r new pa ssword (up to 12 di g its) followed by [#] ; or dial [#] to cance l yo ur cur rent pa ssword (see the NO T E below). Y ou now have the foll owin g options: 5. Press {CONFIRM} or {CANCEL} ; the new password is either confi [...]

16 Ava nti 3025 telephone set LEA VING MESSAGES LEA VING ORDINAR Y MESSAGES Y o u can le ave a messa g e fr om ins i de o r ou ts id e of yo ur mailbox. T o leav e a message 1. From outside your mailb ox, dial the IMAGEN acc ess code; you receive the IMAGEN MAIN Me nu: or From inside your mailbo x -- dia l [ * ] to move backwards thro u g h the me [...]

Av anti 3025 telephone set 17 * Y ou hear thi s option on l y if t here ar e del ete d me ssa g es wh ich ma y stil l be re covered. ** Y ou hear th is opti on onl y if there are futu re deliver y mess a g es waiti n g in y our mail box. 2. Press {LEA VE MSG} or [2] ; you a re asked to en ter a ma ilbox nu mber . 3. Dial the mailbox nu mber; you he[...]

18 Ava nti 3025 telephone set 5. Press {SA VE MSG} or [2] ; your messa g e is s ent and you re turn to the MAIN Menu. NO T E If you han g up without pre ssin g any key , your mes- sa g e is s ent and you e xit IMAGEN . If you dial [1] you hear the messa g e a g ain and remain in the END OF RECORD Menu. If you dial [3] the messa g e is er ased and y[...]

Av anti 3025 telephone set 19 LEA VING SPECIAL TY PES OF MESSAGES A messa g e can b e ta gg ed with on e or more of the fo llowin g four at tributes: 1. Urgent . A messa g e ta gg ed 'URGENT ' will be h eard before other non-ta gg ed messa g es sent to the tar g et mailbox, re g ardless of it s chronol o g ical arriva l. 2. Confidential .[...]

20 Ava nti 3025 telephone set T o tag a message with a special attribute 1. Dial [6 ] in the END OF RECORD Menu (see above), you receive th e MESSAGE A TTRIBUTES Menu a s fol- lows: 2. Select th e attrib ute you desir e for your messa g e by dial- in g the c or res po ndin g number . Y o u can g ive a messa g e more t han one of t he above attribut[...]

Av anti 3025 telephone set 21 4. Dial 4 di g its to en ter the delive ry ti me and d ial [ * ] . When th e selected date and time arrive, the messa g e disappe ars from your m ailbox and appears at the desti- nation mailbox. MODIFYING THE DA TE AND TIME OF A FUTURE DELIVER Y MESSAGE After you have recorded a future de l ivery messa g e, you have th[...]

22 Ava nti 3025 telephone set LEA VING A MESSAGE FOR A MAILBOX G R OUP Y our syst em administrator can de si g nate a n umber of m ai l - boxes as b elon g in g to the sa me g roup, known as a mail- box g roup. Each g roup i s assi g ned a nu mber , from 10 t o 89. This enab les you to record a sin g le messa g e, an d send it to all the mailbo xes[...]

Av anti 3025 telephone set 23 3. For a system defined mailbox group If you wa nt to send a messa g e to a mailb ox g roup, enter t he g roup nu mber ; you hear a messa g e: This is mai lbox gr oup n umber __ _ or This is <mailbox group name>. Plea se state your message clear ly , then dial pou nd . For a specific group you define If you wa nt[...]

24 Ava nti 3025 telephone set If you han g up withou t pre ssin g any key , your messa g e is sent an d you e xit IMAGEN . In addition to the system-wide mailbo x g rou ps, an d g roup s for carb on record, y ou can define yo ur own perma nent per- sonal distribution group . T o send a messa g e to your per- sonal g roup, dial [0 ] inst ea d of ent[...]

Av anti 3025 telephone set 25 RECEIVING MESSAGES LISTENING T O YOUR MESSAGES If ther e are a ny mes sa g es waitin g for you in you r mailbox, the [MSG] button li g hts up; you hear a br oken dial tone when yo u lift the ha ndset; and th e second lin e of your idle displa y tells you ho w many new a nd existin g messa g es there are . Th e numb er [...]

26 Ava nti 3025 telephone set * Y ou hear thi s option on l y if t here ar e del ete d me ssa g es wh ich ma y stil l be re covered. ** Y ou hear th is opti on onl y if there are futu re deliver y mess a g es waiti n g in y our mail box. IMAGEN offers you t wo ways of rev i ew in g your new and exist in g messa g es. Y ou may choose to listen to th[...]

Av anti 3025 telephone set 27 After listenin g to each messa g e, you he ar the LISTE N Menu: (Alternatively , you can ask your syst em administrator to pro g ram your MAILBO X Menu so that you can access your messa g es in a sl i g htly d ifferen t m anne r .) In such a case, you listen to your new messa g es by select- in g {NEW MSGS } or [1] , a[...]

28 Ava nti 3025 telephone set The above menu enables yo u to chan g e the vol ume or spee d of th e mes sa g e you ar e liste nin g to, or to rep ea t th e messa g e with its time ta g . If you select [1] -- New Messa g es, eith er from the MAIL- BOX Men u or the MESS AGE TYPE SELECTIO N Menu, you a re infor med ho w many o f these were t a gg ed ?[...]

Av anti 3025 telephone set 29 2. Enter yo ur current p assword; you re ceiv e t he Mai lbox Me nu. 3. Press {SET OPTION} or [4] ; you receive th e MAILBOX OP TIONS Menu: 4. Press [9 ] ; you recei v e the CONTINUOUS LISTENING Pro g ram- min g Menu and h ave the fol lowin g opti ons: DETERMINING WHO A MESSAGE IS FROM AND WHEN YOU RECEIVED IT Each mes[...]

30 Ava nti 3025 telephone set T o activate the header option 1. Press {SET OPTION} or [4] in the MAILBOX Menu; yo u receive the MAI LBOX OPTIONS Men u: 2. Press {HEADER} or [4] ; you receive the ACTI V A TE/ DEACTIV A TE Menu. 3. Dial [1 ] or p ress {ACTIV A TE} to activate the op tion and dial [2] or press {DEACTIV A TE} to dea ctivate the option [...]

Av anti 3025 telephone set 31 T o review your messages on the telephone display 1. From th e MAILBOX Men u, press {VISUAL LST} or [9] ; you recei ve the followin g messa g e cate g ory listin g : 2. Press the sof tkey adjacent to the messa g e cat e g ory you wish to view; you re ceiv e a li sti n g of t he messa g es contai ned in the selected cat[...]

32 Ava nti 3025 telephone set •T h e time tha t the messa g e was sen t appears in 24- hour fo rmat. •T h e sender or tele phone exten sion of th e person who sent the messa g e appea rs next. If t he messa g e was left by an exte rnal calle r , the telephone nu mber of th e external caller is d i splayed (if applicable to yo ur sys- tem); othe[...]

Av anti 3025 telephone set 33 Afte r the messa g e has b een comple ted, you hea r the LIS- TEN Menu: Once you have dealt with the me ssa g e by eith er exer- cisin g one of the menu options or d ialin g [ * ] , you ar e returned to th e visual messa g e display . NOTE After a ‘ new’ messa g e has be en heard (and you press an y button), it i s[...]

34 Ava nti 3025 telephone set REVIEWING CONFIRMA TION MESSAGES Y o u can use the visu al messa g e display to revie w details of your confirmation messa g es. After p ressin g the left sof tkey adjacent t o ‘CONFIRM’ in the visu al messa g e, the dis p lay shows a list of your confirmation messa g es as follows: The top l in e of your scr ee n [...]

Av anti 3025 telephone set 35 announce s how many messa g es have b een success- fully recovered, and you may listen to them by selectin g the OTHER MESSAGES option from the MAILBOX MENU. NOTE If the un delete me ssa g es op tion does n ot ap p ear in the menu, thi s is becau se there ar e no dele ted messa g es in y ou r mailb ox th at are cap abl[...]

36 Ava nti 3025 telephone set 3. Press {END OF MSG} or [#] ; you recei v e the END OF RECORD Menu: 4. Press {SA VE MSG} or  ; the messa g e is se nt and you return to the LISTEN Menu. COPYING OR TRANSFERRING A MESSAGE T O ANOTHER MAILBOX Y o u can copy or transfer a m essa g e some one se nt you into an other mailb ox or mailb ox g roup. If you [...]

Av anti 3025 telephone set 37 1. When you hear a messa g e you wa nt to co py or t rans- fer , pres s {COPY/SEND} or [5] ; you receive th e COPY/SEND Menu: 2. Pre ss {COPY MSG} or [1 ] an d t he ma ilbox nu mb er , or {TRANSF MSG} or [2] and the mai lbox numb er , to copy o r tr an sf er t he me ssa g e to a sin g le mailbox. Simi- larly , to copy [...]

38 Ava nti 3025 telephone set or Press {SET OPTION} or [4] if you want to ta g your messa g e pri or to sendin g ; you rece ive the SEND / COPY OP TIONS Menu: Select the a ttribute you want to a ttach to the messa g e by pressin g the correspon din g number or softkey; y ou can attach any or all o f the attribu tes in this fashion. Select [2] from [...]

Av anti 3025 telephone set 39 T o carbon co py or carbon send a messa g e, you must first be listenin g to it. 1. When yo u hear a messa g e you wa nt to carbo n copy or carb on sen d, pr ess {COPY/SEND} or [5] ; you receive th e COPY/SEND Menu: 2. Press [5] or [6] . Y ou hear a mes sa g e: “Plea se enter ma ilbox num ber . For Dial By Na me , di[...]

40 Ava nti 3025 telephone set 4. Repeat step 3 for each mailbox to which you want to carbon copy or carbon send th e messa g e. 5. When th e list is com pleted, dial [#] twice. Pr oce ed as for send in g a messa g e to a g roup of ma ilboxe s. MESSAGE ANNOT A TION -- ADDING YOUR OWN COMMENTS Y o u may want to add your o wn comments t o a messa g e [...]

Av anti 3025 telephone set 41 NOTE Just as y ou can recor d an annot ation for a me s- sa g e to a sin g le mail box, so you can add an ann o- tation to a g roup messa g e. Howeve r , you cann ot add mo re than on e annota tion to a g roup mes- sa g e. If you han g up while located in the ANNOT A TION Menu, your messa g e nonetheless will be trans-[...]

42 Ava nti 3025 telephone set T o delete an annotation from a message • After recordin g the an notation, before savin g it, press {ERASE MSG} or [3] in the END OF RECORD Men u. T o change the annotation of a message 1. Press {COPY/SEND} or [5] whi le listeni n g to eith er the annotatio n or the messa g e itself; you a re trans ferre d to th e C[...]

Av anti 3025 telephone set 43 CALLER IDENTIFI CA TION (CID) LIST , DISPLA Y AND DIAL REVIEWING CID CALLS LISTED ON YOUR DISPLA Y List s of ans wered and u na nsw ere d inco min g outside calls -- supp orted by the C entral Of fice for caller ident ification servic e -- can be view ed on the di s play of an Ex ec utiv e teleph one set with expanded [...]

44 Ava nti 3025 telephone set • the curr ent ‘displ ay mode’ -- eith er ’name’ or ‘number’; with a s oftkey -- to th e ri g ht and t o the le ft -- alon g side each of the last four elements . Changing the desired display mode of your CID list Each time you press the ri g ht or l eft {DISPLA Y MODE} softkey -- in the display screen ab[...]

Av anti 3025 telephone set 45 • the num ber of calls of that typ e to the telep hone set user ’s extens ion DN; • the pa g e numb er of th e list. T o s crol l back ward o r forwa rd an d vie w oth er pa g es of the list, use the [LO HI] key at the bott om of the tele- phone set -- by pr essin g [LO] to scroll backwar d, or [HI] to scro ll fo[...]

46 Ava nti 3025 telephone set • alternati vely , you can request lis ts of either: • ’answered’ calls - - by pressin g the ri g ht or left {ANSWERED} softkey; or • ’all calls’ -- by pr essin g the ri g ht or l eft {ALL CALLS} softkey . The descr iption of the operatio ns, displays an d scrolli n g betwee n list pa g es applie d to the[...]

Av anti 3025 telephone set 47 A call detail display -- fo r the selected call --appears, as shown in the display e xample be low: a. The ti tle line at th e top of t he call detail display show s: • the type o f the call selected -- ‘ALL CA LLS’, ’NOT ANSWERED’ or ’A NSW ERED’; • the total nu mber of ca lls of the se lecte d type --[...]

48 Ava nti 3025 telephone set Placing a c all from the CID call detail display T o place a cal l to the caller whose de tails appear in the call detail list, simply press either the ri g ht or l eft softkey al on g - side eith er the calle r ’s name or n umber on the CID call detail displa y . REVIEWING CID CALLS FOR ANOTHER EXTENSION If you ar e[...]

Av anti 3025 telephone set 49 INDEXING YOUR MESSAGES IMAGEN of fers you the po ssi bility of ta gg in g your old mes- sa g es, and so rtin g them into indices for future retrieva l. This allows you to identify and access a specific messa g e without h avin g to first listen to all chrono lo g ically precedin g messa g es. Y o u can allocate yo ur m[...]

50 Ava nti 3025 telephone set 2. Press {INDEX} or [8] ; you hear the followi n g messa g e: Enter a message in dex number b etween 1 and 9, or dial pou nd [#] for the system index. 3. S elect a numb er be tween 1 and 9 -- fo r exam ple, 7 - - to ta g the messa g e as ‘7’ in your person al index; or dial [#] ; IMAGEN assi g ns the messa g e a Sy[...]

Av anti 3025 telephone set 51 3. Enter th e appropri ate private i ndex ta g or Dial [#] followed by the system index ta g , and di al [#] a g ain to c onfirm. IMAGEN retrieves an d plays the messa g e as instructed . Y o u are then transferred to the LISTEN M enu. NOTE If you en ter an identification nu mber that do es not exist, IMAGEN info rms y[...]

52 Ava nti 3025 telephone set FOR W ARDING YOUR MESSAGES T O ANO TH E R LO CA TION If you know you are g oin g to be a way from your desk, you can have any messa g es you re ceive forwar ded to anot her teleph one exten sion, ou tside line o r pa g er . This is c a l l e d the Follo w -me Option.If you ha ve activated the fo llow-me option , then a[...]

Av anti 3025 telephone set 53 PROGRAMMING FOLLOW-ME NUMBERS Step 1: Enter the follow-me number Y o u can desi g nate one or two follow-me numbers, for dif- ferent times of the d ay . 1. Press {SET OPTION} or [4] in the MAILB OX Menu; you receive th e MAILBOX OP TIONS Menu. 2. Press {1ST FOLLOW or [1] to desi g nate the first follow me numb er , or [...]

54 Ava nti 3025 telephone set 1. Press {FL W TIME} or [4] in the FOLLOW -ME Menu ; you are prompted to enter the st art and stop times. 2. Enter four d i g its for t he st ar t time -- for exampl e, 15 4 5 for 3: 45 PM . 3. Enter four d i g its for t he st op time - - for e xampl e 0000 for midni g ht. NOTE Instead o f pro g rammin g your o wn star[...]

Av anti 3025 telephone set 55 Step 4: A ctivate (or deactiv ate) the fol low-me number Once you h ave pro g ramme d at least one follow -me num- ber , you can acti vate the fol low-me optio n. 1. Select {1ST FOLLOW or {2ND FOLLOW} from the MAILBOX OP TIONS Menu. 2. Press {ACTIV A TE} or [1] ; you recei ve the FOLL OW ME ACTIV A T ION Menu: 3. Sele [...]

56 Ava nti 3025 telephone set NOTE If you dial [3] , the fol low-me op tion i s di sabl ed. No more messa g es ar e for warde d to that nu mber , unless you a ctivate it a g ain. If you dial [4] , the system will try to reach you at this num ber a g ain, wh en an addi tion al new mes- sa g e arrives. Answering a follow-me call forwarded to a pager [...]

Av anti 3025 telephone set 57 RECORDIN G CONVERSA TIONS IMAGEN enabl es you to record yo ur telephone c onversa- tions. Y ou must have the syst em administrator pro g ram desi g nate the [CA LL RECORD] button to operate at your station. A conversation you have recorded is stored in your mail- box, as an y messa g e is. Y ou can, therefore, t ransfe[...]

58 Ava nti 3025 telephone set SCREENING INCOMING CALLS The call screenin g feat ure allows you t o scree n exte rnal calls arrivin g at your st ation throu g h the auto attendant . Y ou hear who is callin g you an d decide which calls you want to answer , and which callers you pr efer havin g leave a messa g e. Y ou must ask the system a dministrat[...]

Av anti 3025 telephone set 59 4. T o reject the cal l, eit he r: •p r e s s {END SCREEN} ; •p r e s s any key oth er than [SPKR] ; or • sim ply refra in from an swerin g ; the call er hears you r no answe r g reetin g . At this sta g e, you ca n no lo n g er chan g e your mi nd an d pic k up th e call. T o stop screening your calls • Press [...]

60 Ava nti 3025 telephone set MESSAGE MONIT ORING AND CALL INTERCEPTION The messa g e monito rin g featur e allows you to monitor messa g es bein g record ed in yo ur mai l bo x for y ou, by external callers. W hen messa g e moni torin g is activated for your telephone set, e ach of you r call s will be answered by the auto mated attenda nt, who wi[...]

Av anti 3025 telephone set 61 T o in tercep t the ca ll 1. T o in tercept and an swer the cal l, either: • pic k up the r ece iv er; • press {ANSWER SCREEN} ; or • press [SPKR] . or 2. T o reject the cal l, eit he r: •p r e s s {END SCREEN} ; •p r e s s any key oth er than [SPKR] ; or • sim ply refra in from an swerin g ; T o stop monit[...]

62 Ava nti 3025 telephone set 5. Dial either: • the di g it -- [1] to [9] -- f or the desired respective monit orin g time; or • [#] -- for unlim ited monitorin g time; the auto attendant r esponds with an announ cement of the selecte d monitorin g time; f or example: • if y ou diale d [1] -- “five seco nds”; • if y ou diale d [9] -- ?[...]

Av anti 3025 telephone set 63 DIALING ASSIST ANCE FOR OUTSIDE CALLERS Outside callers who do not know t he extension nu mber of the per son they wish t o reach have three di ffere nt types of ass i stan ce av ailab le to them : Dial by Name enab les th em t o re ach the per son by di alin g a few let ters of thei r name. Extension As sistance plays[...]

64 Ava nti 3025 telephone set T o dial by name 1. Dial the IMAGEN telepho ne number; you hear the followi n g options: 2. Dial [3 ] ; you hea r a recorded announcemen t: Dial th e first “X” l etters of t he subscrib er's name, usi ng a standard dialp ad . “X” i n the annou ncement is the pro g rammed maximum number of letters - - up to[...]

Av anti 3025 telephone set 65 • If the letters match several possible names, you a re g iven a ch oice of which n ame you want to dial. For examp le, if y o u want t o reach Jack B rown, dial BR and [ # ] , you hear a recor ded annou ncement, g ivin g you the first name in the director y that starts with BR: There ar e severa l subsc r ib ers wit[...]

66 Ava nti 3025 telephone set The second ary extensio n assistance announcement g ives the ex tension num bers of var ious peop le in the depart- ment. Fo r example, i f you dialed [1] f or per sonne l you mi g ht then h ear an an nouncement si milar to: • For Jane Smith dial 1 3489 • For John Smith dial 1 5679 When a callers hear the extension[...]

Av anti 3025 telephone set 67 PROGRAMMED INTER VIEW If the system administrator has pro g rammed this fea ture, it conduc ts a r ec o rded i nt ervie w wit h an outs ide cal ler . For example, th e system admini strator can pro g ram an interv iew that takes orders over the phone . The recorded interview ques tion s mi g ht ask t he cust ome r he r[...]

68 Ava nti 3025 telephone set NOTE Y our system administra tor may pro g ram up to ni ne diffe rent interviews into th e system. If there is more than one interview , the m ain openin g g reetin g con- tains diali n g instructions for accessin g the di f fere nt interviews. For exa mple, T o order a ca talog item , dial [7] . T o request billing in[...]

Av anti 3025 telephone set 69 FOREIGN LANGUAGE ANNOUNCEMENTS IMAGEN offe rs you the option of havi n g your m ailb ox op er- ate in la n g ua g es other than En g lish. If this option h as been installed in your system your system admini str ato r can pro g ram your ma ilb ox so that you an d people callin g your mailb ox have a choice of hea rin g[...]

70 Ava nti 3025 telephone set DIALING OUT WI TH CUST OMIZED DIRECT ORIES An opti onal software packa g e called t he Elect ronic Busi- ness Card is ava ilable with IMAGEN . It enables the sys- tem administra tor to define spec ial dialin g directories, so that di rectory lists of your customer s or client s appear on your d isp lay . Y ou can di al[...]

Av anti 3025 telephone set 71 T o dial out using a customized directory 1. Press  ; a list of defi ned d irect ories ap pea r s , as in th e exam ple below: 2. Press the so ftkey for the desired directory (in thi s exam- ple {EXT ERNAL } ); a list of alphabeti cal ran g es ap pears: DIRECTORIES INTERNAL EXTERNAL PRODUCTS HELP SUPPO RT MISC ELLAN[...]

72 Ava nti 3025 telephone set 3. Press the sof tkey for the al phabetical ran g e that includes th e name of the pers on you want to call (in this example Fr ost); a list of names appea rs: 4. Y ou can use the [LO HI] key to pa g e throu g h the names i n that par ticular d irectory . 5. Press the softkey adja cent to the de sired nam e (in this ex[...]

Av anti 3025 telephone set 73 ADV ANCED IMAGEN SUBSCRIBER FEA TURES This sec tion co nta i ns a de s cripti on of a numbe r of mo re advanc ed mailbox features. If you prefer , each of these feat ures c an al so be pr o g rammed for you b y your system admini strator , on the ded icated IMAGEN Personal C om- puter . AUTOMA T IC COPYING OF UNHEARD M[...]

74 Ava nti 3025 telephone set T o program your mailbox to automatically copy unheard messages 1. Dial [4 ] in the MAILBOX Menu ; you receive the MAIL- BOX OP TIONS Menu. 2. Dial [7 ] -- Auto-copy; yo u are transferred to th e AUTO COPY M enu: 3. Press {DESTINA TIO} or [1] to indicat e the auto-cop y destin atio n, then e nter the app ropri ate mail[...]

Av anti 3025 telephone set 75 Copies of all me s sa g es for warde d to an other ma ilbox b y this fea ture remain in the so urce mailbox. In add ition, mes- sa g es copied to th e automatic-copy mailbox will NOT be on-for warded to o ther mai l boxes in the event that th ey are unhear d by your coll ea g ue as well. DEFINING A PERSONAL DISTRIBUTIO[...]

76 Ava nti 3025 telephone set T o delete Mailboxes from your personal distribut ion group 1. From the MAILBOX OP TIONS Menu, pr e ss  or [6] to access the DIS TRIBUTION LIST Menu; you h ear t he anno unc emen t The curre n t mem ber nu m - ber i s <Mai lbo x numb er> . 2. Press {DELETE} or [3] to delete th e current member or Press {NEXT} [...]

Av anti 3025 telephone set 77 By proce edin g throu g h a seri es of menu s, you can speci fy: • the condi tions under which you want t he Auto at tendant to oper ate; • the types of ca lls and times at whic h mailbox forwar din g instructions wi ll ap ply; • whet h er calle rs shou ld be for warde d in terna lly or ext er- nally , or g iven [...]

78 Ava nti 3025 telephone set B. Select the Auto attendant method of operation for your mailbox Y o u can choose one of the fo llowin g three Auto attend ant modes for d ea lin g with incomi n g calls: • Internal -- The Auto attend ant initially transfers al l incomin g calls to your int ernal extension. If th ere is a ‘busy’ or ‘no answer?[...]

Av anti 3025 telephone set 79 C. Program the call handling method for all no answer/ busy calls Y o u can det ermine how a ll incom in g calls are to be han- dled if yo ur extensi on is busy or there is no answer . There are seve ral option s available: • Default -- Y o u can d ecid e to ha v e calls ha ndle d a ccor d- in g to the ten ant pro g [...]

80 Ava nti 3025 telephone set T o program the no answer/busy call handling method for all calls 1. From the AU TOMA TED A TTENDANT Me nu, select [3 ] ; you a re trans ferre d to th e OPERA TION Menu: 2. Choose the desired ca ll handlin g method . • If you press {RECORD} or [2] , or {UNSCRN} or [3] , your selection is saved, and you are returned t[...]

Av anti 3025 telephone set 81 to enter a n interna l extensio n number . Y ou are t h en asked to select eithe r {SCREEN ED} or [1] , to h ave calls f orwarded o n a screened ba sis, or {UNSCREENED} or [2] to have them forwarde d on an unscreened basis. After makin g your selection , you are retu rned to the AUT OMA TED A TTENDANT Menu. D. Program [...]

82 Ava nti 3025 telephone set • System For ward no an swer -- you c an decide h ow unanswer ed calls that arrived via the DIGIT AL syste m should be handle d. • System Forward Busy -- you ca n decide how calls that arrived via the DIG IT AL system and re ceived a busy si g nal, sh ould be h andled. T o program the no answer and busy call handli[...]

Av anti 3025 telephone set 83 IMAGEN A T A GLANCE T o En ter Y our Mailb ox At your exten sion : 1. Enter the IMAGEN access number; 2. Dial [# ] twice; 3. Enter yo ur password (if applicabl e). From an other extens ion : 1. Enter the IMAGEN acce ss number; 2. Dial [# ] ; 3. Enter you r Ma ilbox Number; 4. Enter yo ur password (if applicabl e). From[...]

84 Ava nti 3025 telephone set 3 3 3 RECORD YOU R NAME The fol l o w i ng procedur es assum e yo u h ave accessed y our I M AG E N m ai l box: RECORD YOU R MAI LBOX GREET I NG RECORD YOU R BU SY GREETI NG RECORD YOUR SPECI AL GREETI NG RECORD YOU R I NTE R NAL GREETI NG 3 1 2 4 5 3 3 5 5 5 5 - - r ecord your nam e - - - - gr ee t i ng - - - - gr ee [...]

Av anti 3025 telephone set 85 TO LEA VE A M ESSAGE W I TH CO NFI RM A TI ON TO LEA VE A PR I V A TE MESS AGE TO LEA VE AN UR GEN T M ESSAG E T O LEA VE A FUTURE DELI VE RY MESSAGE 2 2 2 2 - - m ai l box num ber , m essage -- - - m ai l box num ber , m essage -- - - m ai l box num ber , m essage -- - - m ai l box num ber , m essage -- day (2 di gi t[...]

86 Ava nti 3025 telephone set UserGuide.book P age 86 Thur sday, August 5, 1999 3:4 0 PM[...]

Av anti 3025 telephone set 87 T O R ECORD AN AN NO T A TI O N AN D THEN COPY THE ME SSAGE - - m ai l box num ber - - - - ann ot at i on - - 2 5 1 1 T O REC ORD AN ANNOT A TI ON AND T HEN TRA NSF ER TH E MESS AGE 5 2 1 2 - - m ai l box num ber - - - - ann ot at i on- - 5 5 6 1st mailbox no . last mailbox no . # # TO CARBON COPY/S END A MESS AGE COPY[...]