Avaya 1020 manual

A vaya 1010/1020 User Guide Issue 1 June 2010[...]

2 Avaya 1010/1020 User Guide © 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the in formation in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this documen[...]

Avaya 1010/1020 User Guide 3 Shrinkwrap License (SR). Customer may install and use the Software in accordance with th e terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License"). (see "T hird Pa rty Co[...]

4 Avaya 1010/1020 User Guide Using A vaya 1010/1020 This guide expla ins how to adm in i ste r , locally configure, an d us e the Avaya 1010 an d 1020 video conferencing systems. For information abo ut administering A vaya 10 3 0, 1040, and A vaya 1 050 video co nferencing systems, refer to the Avaya V ideo Confere ncing Systems Administrator Guide[...]

Avaya 1010/1020 User Guide 5 Camera and Microphone An Avaya 10 10/1020 system includes a high-de fi nition video camera an d a device with one or more microp hones for audio input during a call. A v aya V ideo Camera 100 is a fixe d-focus camera that includes two omni-dir ectional microphones, providing audio and video input from the same device. A[...]

6 Avaya 1010/1020 User Guide Optionally , you can use a combination of an Avaya V ideo Camera 150 and A vaya V ideo MicPod 1000 for video inpu t a nd audio input during a ca ll. Avaya V ideo Camer a 150 is a pan, tilt, zoom camera and A vaya V ideo MicP od 1000 includes a sing le omni-directional microphone, mute button and mu te status L EDs. Code[...]

Avaya 1010/1020 User Guide 7 Remote Control The Avay a remote control provides wireless control of all A vaya 1010/1020 functions an d enables you to navigate the user interface, place and receive ca lls, and contro l cameras connected to the system. Th e remote control is shown in the following illustration:[...]

8 Avaya 1010/1020 User Guide Navigating the User Interface When your Avaya system is idle, a screen saver appears on the display , or the screen is black. An incoming call or pressing any button on the remote con trol automatically invokes the system. The Main Screen Use the arrow keys on the remote con trol to navigate the main screen . As you nav[...]

Avaya 1010/1020 User Guide 9 • The navigation bar is a grey bar that appear s below the system status bar . The navigation bar cont ains icons that correspond to buttons on the remote control and text that describes the action a button pe rforms . The icons an d te xt change dependin g on how you use the system. Th e quick reference ca rd Getting[...]

10 Avaya 1010/1020 User Guide The System Menu T o access the System Menu from the main screen, press the button on the remote control. Fr om the System Menu you can do the following: • View selected configuration and status in formation about your Av aya system in the System Information pages. Use the and butt on s on the re m ot e con tr ol to n[...]

Avaya 1010/1020 User Guide 11 Use the following buttons on the remote control to adjust the camera angle: Configuring A vaya V ideo Camera 150 Preset s A camera preset is a predefined camera positi on that is a ssociated with a numeric key on the remote control. Cam era presets enable you to quickly change the position of the near end PTZ camera du[...]

12 Avaya 1010/1020 User Guide Configuring prese ts befo re placing a ca ll ensures that you can quickly change the near end camera position during the call. T o configur e a preset fo r the n ear end camera before placing a call, follow these steps: 1. Select the near end camera and adjust its position. Refe r to “Controlling Avaya Video Camera 1[...]

Avaya 1010/1020 User Guide 13 Placing a Call from the REDIAL List The REDIAL list on the main screen stor es up to 15 recently dialed numbers. A scroll bar appears when more than five entries are availabl e for selection. The oldest entry in the list is automatically removed when the system receives a call af ter the maximum number of entries has b[...]

14 Avaya 1010/1020 User Guide Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory inc ludes two subdirectories: the lo cal and corporate directories. The corporate directory is read only and manag ed by your administrator . T o place a call from the directory , follow thes[...]

Avaya 1010/1020 User Guide 15 Manually Dialing a Number from the Main Screen Use the Vid eo C al l and Vo i c e C a l l selections on the main screen to dial a video or voice number manually , using the remote control. Manually Dialing a Vi deo Number T o dial a video number ma nua lly from the main screen, follow these step s: 1. Use the arrow key[...]

16 Avaya 1010/1020 User Guide Manually Dialing a V oice Number T o dial a voice numbe r man ua lly fro m the main scre en , follo w th ese ste ps: 1. Use the arrow keys on th e remote control to select Vo i c e C a l l and press OK . 2. Enter the number you wish to call. The last manually entered number appe ars in this field by default. T o ed it [...]

Avaya 1010/1020 User Guide 17 T o enable this featur e, follow these steps: 1. From the main screen, access the syst em me nu by pressing the button on the remote control. 2. Use the down arr ow ke y to select Do Not Disturb . 3. Click OK . A dialog box appears indicating that the system Do Not Disturb feature is enabled. Pres s OK to return the sy[...]

18 Avaya 1010/1020 User Guide Caller ID When your video call is answered, video from the fa r end appears in your display . In the upper-lef t corner of the far video image, the caller ID (phone num ber or IP address) of the far end system appears. One o r more of the following icons may appear next to the caller ID to represent information abou t [...]

Avaya 1010/1020 User Guide 19 Adjusting V olume T o adjust t he volume in a call, use t he button on the r emote cont rol. Y ou can also a djust the active microphone volume, or the treb le and bass levels for audio out by adjusting preference s in User Preferences : Audio . V olume preferences for audio inputs appear with a bar graph audio meter n[...]

20 Avaya 1010/1020 User Guide Managing PI P Y our display shows the far-end and near-end video conferencing sites in addition to the menus and video image s fro m connected video sources. Picture-In-Picture (PIP) is a smaller window pl aced in one of the corners of the call screen. This second image is placed on top of the main imag e and always di[...]

Avaya 1010/1020 User Guide 21 Layout s 1/3 and 2/3 (No Present ation) Layout 3/3 (No Present at io n) Far End Video Layout 2: Far End and Near End video swap positions Near End Video (hides) Far End Video Near End Video[...]

22 Avaya 1010/1020 User Guide Changing the Screen Layout of V ideo Images while Re ceiving a Present at ion When you are receiving a present ation, you can choose from the following layout s: Layout s 1/6 and 2/6 Layout 3/6 Far End Presentation Layout 2: Far End presentation and Near End vide o swap positions Near End Video (hides) Far End Presenta[...]

Avaya 1010/1020 User Guide 23 Layout s 4/6 and 5/6 Layout 6/6 Controlling a Far End Camera Y ou can control a far end PTZ camera during a video confer ence in the same way you control a near end PTZ camera if the far end camera is enabled proper ly . Avaya V ideo Camera 100 does not suppor t camera control. During a video call, a camera icon appear[...]

24 Avaya 1010/1020 User Guide T o select a far end camera to control, do the followin g from any call screen: Press the near/far camera button on the remote control. The bl ue camera icon appears in the far end video ima ge in the call. Y ou can choose the far end input device to control by pressing the input button on the remote control. A menu of[...]

Avaya 1010/1020 User Guide 25 Viewing Call S t atistics T o view statistical information about a call, follow these steps: 1. During a call, pre ss th e bu tto n. 2. Audio and vi deo statistics for the curre nt call appear on the screen. T wo columns of statistics, Receive and T ransmit appear . The total bandwid th used for audio and video appear [...]

26 Avaya 1010/1020 User Guide 3. T o hide the st atistics, press th e button aga in. S tatistics automatically refresh every 5 seconds and hide after 5 minute s. Ending a Call Y ou can end a call using any of the following options: • hang up button on the remote control • Call Manager dialog • REDIAL list Ending a Call from the Call Man ager [...]

Avaya 1010/1020 User Guide 27 Locking and Unlocking Entries in the REDIAL List Y ou can lock and unlock entr ies in the RED IAL list. Locking an entry prevent s it from being removed af ter the maximum nu mber of entries in the list has been reached. The lo ck symbol appears next to th e name in the entry when the entry is selected. Note: Locking a[...]

28 Avaya 1010/1020 User Guide Managing the Directory If you have access to the lo cal directory , you can add, remove, o r edit entries. Adding an Entry to the Local Directory Y ou can create up to 1000 e ntries in the loca l directory . T o add an entry to the loca l directory , follow these steps: 1. Access the directory by pressing the button fr[...]

Avaya 1010/1020 User Guide 29 Copying an Entry from the Co rporate to Local Directory Y ou can copy an entr y f rom th e co rp or at e dir ec t or y to the loc al directory . 1. Access the directory by pressing the button from the main screen. 2. Select the Corporate directory . 3. Select the entry you wish to copy to the local director y . 4. Pres[...]

30 Avaya 1010/1020 User Guide 4. Modify values in the Edit Directory Entry dialog. a. Press OK to s elect a field you wish to modify . Note: If necessary , press the button to change the method of text entry for text fields. b. After completing yo ur changes, press OK to exit the field. 5. Using the arrow keys, select Save Changes and pr ess OK . T[...]

Avaya 1010/1020 User Guide 31 Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good wo rking condition. Also verify that no objects ar e obstructing the sensor on the front of the camera and that the LED on front of the camera flashes brigh[...]

32 Avaya 1010/1020 User Guide Some camera exposure settings d esigned to be used in rooms lit by sunlight may result in a flicker . T o remove the flic ker , increase the HD Camera Brightness setting in User Preferences : Diagnostics : High Definit ion Camera . Display Issues The following issues are related to the user interface or the display . D[...]

Avaya 1010/1020 User Guide 33 Distorted Audio Ensure that speakers are not ob scured or damaged at ei th er end of the call. Ensure both ends are not muted. V erify that the audio out ca ble s are properly connected to the displa y and that any external speaker systems a re powered and configured corr ectly . Power and Connectivity Issues If a call[...]

34 Avaya 1010/1020 User Guide Administration from a Web Browser T o configure your A vaya system from a web browser , you must have Adobe Flash Player installed and conf igured on you r web brow ser . Y ou can do wnload the Flash Playe r from www .adobe.c om . Refer to the Avaya 1010/1020 Relea se Notes for the supported Flash Player version. Relea[...]

Avaya 1010/1020 User Guide 35 Changing the Administrator Password Avaya re commends that you protect the adminis trator preferences wi th a secure p assword to prevent occasional users from changing them. T o change th e ad ministrator p assword, follow these steps: 1. From the System Menu , access Administrator Preferences : Security : Passwords .[...]

36 Avaya 1010/1020 User Guide Specifying a Locally Co nfigured IP Address Dynamic Host Configuration Protoc ol (DHCP) is used to d ynamically allocate and a ssign IP addresses. DHCP allows you to move network devices from one subnet to ano ther without administrativ e attention. Y ou can choo se to ena ble DHCP if a DHCP server is present. If you d[...]

Avaya 1010/1020 User Guide 37 Configuring the DHCP Option S pecific configuration det ails of DHCP servers for use with this feature vary depending on the DHCP server used and your environment. The scope of this section is limited to describing the format of site-specific option 15 7. An Avaya system can accept site-specific option 157 from the DHC[...]

38 Avaya 1010/1020 User Guide If a machine name or IP address is used alon e as a p ath element, then the following p ath is substituted: tftp://< name >/#M.cfg;tftp://< name >/# S.cfg where < name > is the IP address or DNS name in the path. Example : For an A vaya 1010 /1020 system with a MAC address of 00:13:F A:00:12:33 and an[...]

Avaya 1010/1020 User Guide 39 Specifying Network S peed If you choose an option other than Auto for the Administrator Preferences : Network : General : Network Speed preference, en sure that it matches the speed and duplex configured on your netw ork switch. Note: If your Ethernet switch is configured for half duplex, you may experien ce poor quali[...]

40 Avaya 1010/1020 User Guide Restricting Reserved Port s By default, Ava ya systems communicate thro ugh TCP and UDP ports in th e range 60000 - 64999 for video, voice, present ations, and ca mera contro l. Avaya systems use only a small number of these port s during a call. Th e exact number depends on th e number of participants in the call, the[...]

Avaya 1010/1020 User Guide 41 Configuring Dialing Options Y ou can choose voice and video dialing options durin g the initial configuration, when performing a system reset, or at any other time by acce ssing Administrator Preferences : Communications : General . Refer to the A vaya 1010/1020 Inst allation Guide for more information abou t these pre[...]

42 Avaya 1010/1020 User Guide Identifying the System T o change the system name, dialing numbers, and geographic location specified for the system, access Administrator Preferences : System : Identific ation . Manually Setting System Date and Time Y ou can set the system date and time manually as follows: 1. From the System Menu , access Administra[...]

Avaya 1010/1020 User Guide 43 Resetting a System Using the Reset Button If this reset fails or if you do not have access to t he user interface, you can manually reset the system using the Reset button on the ba ck of the co de c with out re mo vin g powe r to the system. Press and hold the reset butto n. The blue LED on the front of the codec chan[...]

44 Avaya 1010/1020 User Guide Configuring Call Preferences All users can set auto answer options for calls and specify the maximum nu mbe r of entries to appear in the Redial list. Refer to “Placing a Call” on page 12 for more information. Administrators can configure the maximum call time and bandwid th in Administrator Preferences : Cal ls . [...]

Avaya 1010/1020 User Guide 45 Enabling T elepresence Y ou can set Avaya 1010/1020 to telepresence mode in wh ich a conference admin i strator controls calls from a control panel (such as A vaya System Manage r or the Call Manager in the web administration interface). Enabling telepresence removes th e user interfac e from view . When the system is [...]

46 Avaya 1010/1020 User Guide Adjusting the Active Microph one V olume T o control the volume of the active microphone, a djust the Ac tive Microphone V olume preference in User Preferences or Administrator Pref ere nce s : A u di o . For Information about using audio me ters to set the volume, refer to “Man aging Audio” on p age 18. Checking M[...]

Avaya 1010/1020 User Guide 47 Configuring V ideo Behaviors Administrators can adjust video behaviors to co ntrol cameras and video quality b y configuring preferences in Administrator Prefer ences : V ideo . Controlling A vaya V ideo Came ra 150 Use by Far End Users T o prevent far end users from controlling your PTZ near end camera, including conf[...]

48 Avaya 1010/1020 User Guide Adjusting Video Encoder Quality Y ou can adjust the quality of the video image s ent to the far end during a call b y specifying a relative lower or higher resolution in the Administrator Preferen ces : V ideo : Vi deo Quality : V ideo Encode r Quality pr eference. Moving the slider to the right de creases the resoluti[...]

Avaya 1010/1020 User Guide 49 Populating the Corporate Directory Users can place calls from the directory by se le cting a number to dial from a list of stored numbers. T he corporat e directory is H.350 com pliant and c an store up t o 1000 en tries in both an alphabetical and hierarchical format. All users can manage entrie s in the local directo[...]

50 Avaya 1010/1020 User Guide Configuring Auto Discovery Auto discover y enables Avaya s ystems on you r network to pass address infor mation to other Avaya systems au tomatically . By default, when an A vaya system joins a network, it sends a broadcast packe t to the local subnet to announce it s presence. Any A vaya system on the local subnet tha[...]

Avaya 1010/1020 User Guide 51 Configuring Appearance Preferences Users can configure prefer ences in User Preferences : Appearance and Backgrounds that affect the app ear ance or behavior of th e fo llowing: • screen saver that appears whe n the system is idle and the screen sa ver timeout • system sleep timeout • timeout interval for the ap [...]

52 Avaya 1010/1020 User Guide V iewing Recent Configuration Changes As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a prefer ence that ha s been rec ently changed , view the preference s in Administrator Preferences : Rec ent . Preferences that have de pendencies on other preference set ting s [...]

Avaya 1010/1020 User Guide 53 • Change TCP reserved por ts ( Administrator Prefere nces : Network : Reser ved Port s ). • Change the UDP signaling po rt, enable or disable TCP or TLS signaling, or change the TCP or TLS signaling port s ( Administrator Preference s : Communications : SIP .) • Upgrade the system software from the web administr [...]

54 Avaya 1010/1020 User Guide Choose a Background Color from the Interf ace 1. Click the eye dropper to choose a color from the web administ ration interface. 2. Click the color you wish to apply from the interface. 3. Click the display to apply the color . Specify a Custom Color 1. Click the color wheel to access the c olor editor . 2. S pecify a [...]

Avaya 1010/1020 User Guide 55 Saving and Restoring a System Configuration Y ou can save and restore a system co nfigur atio n only fro m the web adm inistration interface. Note: System restore is not supp or te d with the FireFox browser or other browsers based on Mozilla code. The System Save feature cre ates a text file that cont ains command lin[...]

56 Avaya 1010/1020 User Guide T o restore the system configur ation from the web administ ra tion interface, follow these steps: 1. Ensure that a saved conf iguration file exists before perfo rming a re store. 2. If you chose not to save p asswords when you saved the configuration file, passwords appear in the file as tokens surround ed by ### char[...]

Avaya 1010/1020 User Guide 57 Managing Calls from the Web Administration Interface Y ou can place calls from the Dire ctory ta b by selecting an entry and clicking Dial . Dialing an entry from the direc to ry inv ok es th e Call Manager . The Call Manage r tab includes all call management features th at are available to users. Wh en you move the po[...]

58 Avaya 1010/1020 User Guide 1 1. Click Upgrade . Note: If calls are connected to the system , a di alog appears pr ompting you to continue or cancel the upgrade. Click Ye s , to continue with the upgrade an d disconnect the active calls. The upgrade may t ake several minutes; do not disrup t the upgrade process. During an upgrade, a st atus scree[...]

Avaya 1010/1020 User Guide 59 5 Upgrade script failed Af ter the image has been successfully uploaded the system runs an upgrade script for final proces sing. This err or indicates a failure in that script. This typi cally occurs when using an upgrade image for another Avaya product. 6 Unable to run upgrade script The system was unabl e to run the [...]