Avaya 1230 manual

A v a y a 12 30 IP De skphone User Gu id e A v ay a Communic ation Server 1000 Document S tatus: Stand ar d Document V ersion: 06.04 Part Code: NN43142-101 Date: May 201 1[...]

© 2011 A v aya Inc. All Rights Reserved. Notic es While reasonable effort s have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assu mes no liability for any errors. A vaya reserves the right to make changes and corrections to the informatio n in this documen t without the oblig[...]

Revision history 3 Revision histor y May 2011 S tandard 06.03 . This document is up-issued to r eflect changes in global powerr supply information. March 2011 S tandard 06.03 . This document is up-issued to r eflect changes in the procedures for cance lling Call Forward. December 2010 S tandard 06.02. This do cument is up-issued to supp ort UNIS ti[...]

Revision history 4 May 2009 S tandard 03.01. This document is up-issued to supp ort Communication Server 10 00 Release 6.0. April 2008 S tandard 02.01. This document is up-issued to supp ort Communication Server 1000 Rele ase 5.5 for UNIS tim 3.0. April 2008 S tandard 01.09. This document is up-issued to supp ort Communication Server 10 00 Release [...]

Revision history 5 December 2007 S tandard 01.03. This document is up-issued to supp ort Communication Server 10 00 Release 5.5 and to cont ain description of th e Copy key . December 2007 S tandard 01.02. This document is up-issued to supp ort Communication Server 10 00 Release 5.5 and to reflect chang es to the images. December 2007 S tandard 01.[...]

Revision history 6[...]

Contents 7 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Regulatory and saf ety information . . . . . . . . . . . . . . . . . . . 15 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 2[...]

Contents 8 Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessi[...]

Contents 9 Managing calls while away from y our desk . . . . . . . . . . . . . 121 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 132 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Paging Features [...]

Contents 10[...]

Welcome 11 W elcome Your Avaya 1 230 IP Deskphone brings voice an d data to your desktop. The Avaya 1230 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ether net connection. This guide contains the following topics: • “Using your A vaya 1230 IP Deskphon e” on page 25 • “Installing your Avaya 1230 IP Deskphone?[...]

Welcome 12 Feature over view Your Avaya 1230 IP Deskphone supports the following features: • four context-sensitive sof t keys (self-labeled) Note: Context-sensitive sof t keys are Avaya Commu nication Server dependent. Some IP Deskphones ar e not configured to supp ort context-sensitive soft key func tionality . Contact your system administrato [...]

Welcome 13 - ten lines/features you can access through Second Pa ge Functionality • headset jack • handset jack • 10/100 Ethernet ports - one Ethernet port for LAN connection - one Ethernet port for optional PC connection • Power over Eth ernet ( P oE) or po wer through a supported AC ad apter • support for Network Diagnostic Utility • [...]

Welcome 14 Figure 2: A vaya 1230 IP Deskphone[...]

Regulatory and safety information 15 Regulator y and safety information This equ ipment ha s been tested and comp lies with th e limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation. This equipment gen erates, uses, and can [...]

Regulatory and safety information 16 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on page 16 shows the EMC compli ance for various ju risdictions Jurisdiction Stan da rd Description United States UL 60950-1 ITE eq uipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipm[...]

Regulatory and safety information 17 Table 2 on page 17 shows th e Safety complia nce for various jurisdictions. European Community EN 55022 Class B Emis sions: Information technology equipment - Rad io disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurem ent EN 61000-3-2 Limits for harmoni[...]

Regulatory and safety information 18 Other Safety Approvals: IEC 60950-1: IT E equipment - Safe ty - Part 1: General requireme nts. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marki ng requirements. Australia: AS/ACIF S004 : Vo ice Frequency Performan ce Requirements for Customer Equipm e[...]

Regulatory and safety information 19 Note 1: This eq uipment h as bee n tested a nd fou nd to co mply with th e limits for a Class A digit al device, pu rsuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interfer ence when the equipment is operated in a commercial environm ent. This equip[...]

Regulatory and safety information 20 the user will be required to correct the interferen ce at his own expense. The user should not make change s or modifications not expres sly approved by Avaya. Any such ch anges could void the user ’s authority to operate the equipm ent • Reorient or relocate the receiving ante nna. • Increase the separati[...]

Regulatory and safety information 21 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marki ng requirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration ma y be obtaine d from Av aya Inc., 2[...]

Regulatory and safety information 22 DenAn regulator y notice for Japan Connecting Power Use only Avaya-approve d Limited Power Source 48 V DC 380 mA or 520 mA (FSP Group Inc. Model: FSP025-1AD207 A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskp hone can occur if you plug the phone into an ISDN connectio[...]

Regulatory and safety information 23 Location Avaya recommends that you install you r Avaya 1230 IP Deskph one away from direct sunlight.[...]

Customer service 24 Customer ser vice Visit the Avaya Web site to access the complete range of serv ices and support that Avaya pr ovides. Go to www.avaya.com or go to one of th e pages listed in the following sectio ns. Navigation • “Getting technical documentation” on page 24 • “Getting product traini ng” on page 24 • “Getting hel[...]

Using your Avaya 1230 IP Deskphone 25 Using your A vaya 1230 IP Deskphone After you familiariz e yourself with t he Avaya 1230 IP Deskphone features, you can star t to use the IP Deskp hone. Th is se ction de scribes h ow to u se the Avaya 1230 IP Deskphone. Getting star ted The following section introduces the im portant de tails of the Avaya 1230[...]

Using your Avaya 1230 IP Deskphone 26 A vaya 1230 IP Deskphone contro ls This section describes the controls on the Avaya 1230 IP Deskphone. Depending on your geograp hic region, the Av aya 1230 IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labe ls that appear on the key caps; for examp[...]

Using your Avaya 1230 IP Deskphone 27 A steadily lit icon beside a feat ure key indicates th e feature is ac tive. A f lashing ico n indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displaye d page of keys, the IP Deskphone aut omatically displays the page with the active key. Use the Volu[...]

Using your Avaya 1230 IP Deskphone 28 Press the Handsfree key to activate handsfree mode. Note: The Handsf ree LED indicator , on the Handsfree key , lights to indicate that Handsfree is in use. Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of t his key cluster is used for up, down, left, an[...]

Using your Avaya 1230 IP Deskphone 29 Press the Applications key to access external server applicatio ns. Press the Headset key to answer a call using the h eadset or to switch a call from th e handset or handsfre e to the headset. The Headset LED indi cator, embedd ed in the Headset key, lights to indic ate that the headset is in use. Press the Go[...]

Using your Avaya 1230 IP Deskphone 30 Press the Redial key to access the redial list. Press the Message key to ac cess your voice mailbox when the message waiting indicator flashes. Press the Directory key to access directory services. (Directory )[...]

Using your Avaya 1230 IP Deskphone 31 Press the Services key an d use the navigation keys to access th e following items: • T elephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local d ialpad tone — Telephone Info rmation — Diagnostics — Call Log Options — Ring type — Ca[...]

Using your Avaya 1230 IP Deskphone 32 A vaya 1230 IP Deskphone display Your Avaya 1230 IP Deskphone displa y is divided into thre e sections: • T en user-defined feature key labels appear on the up per section. • Single-line information for items su ch as Date and T ime, Calling Party Information, Feature S tatus Info rm ation, Options Informat[...]

Using your Avaya 1230 IP Deskphone 33 Figure 3 on pa ge 33 shows the Avaya 1230 IP Deskphone LCD screen . Figure 3: A vaya 1230 IP Deskphone LCD screen License notification Notify your system administrator if your phone displa ys a message in a pop-up window about the lice nsing feature or evaluation per iod. License notification provides details t[...]

Using your Avaya 1230 IP Deskphone 34 Audio and text message broadcast The Avaya 1230 IP Deskphone can display special messages in the display area of your telephone, and can play special aud io messages through the speaker. Your administ rator br oadcasts these messages, which can be used to inform you of events like company news and weather bulle[...]

Installing your Avaya 1230 IP Deskphone 35 Installing your A vaya 1230 IP Deskphone This section details the steps and precautionary measur es to perform during IP Deskphone inst allation. The standard A vaya 1230 IP Deskphone pa ckage includes the following acce ssories: • foot st and • handset • handset cord • 2.1 m (7 f t.) CA T5 Etherne[...]

Installing your Avaya 1230 IP Deskphone 36 Figure 4: Connections on the A vaya 1230 IP D eskphone Perform the following steps to connect the components of the phone and to install the phone. • “Atta ching the foot stand (optional)” on p age 37 • “Connecting the ha ndset” on p age 37 • “Connecting the head set (optional)” on p age [...]

Installing your Avaya 1230 IP Deskphone 37 Attaching the foot stand (optional) Attach the foot stand in the ap propri ate slots, de pending on the desired angle for your IP Deskphon e. If you insert the foot stand into the upp er slots, your IP Deskphone sits at a 25 -degree angle . If you insert the foot stand into the lower slots, your IP Deskpho[...]

Installing your Avaya 1230 IP Deskphone 38 Connecting the headset (optional) If you have a headset, you can connec t the headset to the Avaya 1230 IP Deskphone. For information on how to use your headset with your IP Deskphone, re fer to “Usin g a headset” on page 9 8 . 1. Plug the headset cord into the hea dset jack on the back of the Avaya 12[...]

Installing your Avaya 1230 IP Deskphone 39 3. Plug the country- specific IEC ca ble into the Global Power Supply, and then plug the Global Power Supply into the nearest AC power outlet. F i g u r e4o n p a g e3 6 sh ows the connections on the ba ck of the Avaya 1230 IP Deskp hone. Connecting the LAN Ethernet cable Note: Y our Avaya 1230 IP Deskphon[...]

Installing your Avaya 1230 IP Deskphone 40 1. Plug one end of the PC Eth ernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone marked with the ( symbol. 2. Thread the cable throug h the channel in the foot stand. 3. Conne ct the other end of the cable to the LAN port on your comput er. W all-mounting the IP Deskphone[...]

Basic features 41 Basic features This section explains how to custom ize the features on your A vaya 1230 IP Deskphone to meet your requirements. Note: Call fe atures and Fle xible Feature Co des (FFC) must be assigned to your Avaya 1230 IP Deskpho ne and supported by system software. Contact your sys tem adminis trato r to configure these features[...]

Basic features 42 T elephon e Options The Telephone Options menu item provides you with access to the following features on your A vaya 1230 IP Deskphone: • “Adjusting volume” on p age 44 • “Adjusting the display screen contrast” o n page 4 5 • “Selecting a lang uage” on p age 46 • “Selecting date and time forma t” on page 4[...]

Basic features 43 Figure 5: T elephone Options menu. Note: If a menu includes a s ubmenu, an ellip sis (...) appears after the command. To use the Telephone Opt ions menu, perform the following steps: 1. Press the Services ke y. 2. Press the Up or Down keys to scr oll up or down, and then select Tele phone Options . 3. Press the Enter key. 4. Press[...]

Basic features 44 Adjusting volume To adjust the volume: 5. Press the Enter key. The display provides information requ ired to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. 1. Press the Services ke y, sele ct Telephone Opti ons [...]

Basic features 45 Adjusting the display screen contrast You can adjust the contr ast using the Local Tools menu; howe ver, Avaya recommends that you use the Telepho ne Options menu. Note: If an Expansion Module is att ached to your Avaya 1230 IP Deskphone, changes that yo u m ake to the L CD screen con trast o f the Avaya 1230 IP Deskphone also app[...]

Basic features 46 Selecting a language Information that appear s on the display is availab le in multiple languages. This language setting co ntrols t he language only for Avaya 1230 IP Deskphone feat ures. If the Lang uage setting is pa ssword-protec ted, you must e nter a password (SCPW) to change the langu age. If you enter an incorrect password[...]

Basic features 47 Configuring a headset Each headset has its own tuning parameters, and your deskphone must be configured to use th e proper parameter s. If you do not configure the deskphone for the proper tu ning parameters, you may not be taking full advantage of the audio qu alities of the headset. To configure the head set, 2. Press the Up or [...]

Basic features 48 Selecting date and time forma t Several date and time forma ts are available. Formats ar e based on the 12-hour and 24- hour clocks. Use the following procedure to select a date and time format. 3. Press the Select sof t key to save the selected head set type and return to the Telephone Opti ons menu. or Press the Cancel soft key [...]

Basic features 49 Accessing display diagnostics The Display diagnostics command te sts the Avaya 1230 IP Deskp hone display screen and indicator lights. Use the following procedure to use Display diagnostics. Selecting a local dialpad tone When you press a key, the respon se can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone , or no so[...]

Basic features 50 V iewing IP Deskphone information The Local Set Info option displays the followin g IP Deskphone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskphone information. 2. Press the Up or Down keys to scr oll up or [...]

Basic features 51 Per forming diagnostics The Diagnostics command displays the followin g IP Deskphone-specific information. • Diag T ools (Ping, do Route T races) • EtherS tats (S peed, Auto Ne g, CRC Errors, Collision) • IP S tats (Packet Info) • RUDP S tats (Me ssage receive or transmit) •Q o S S t a t s Use the following procedure to [...]

Basic features 52 Configuring Call Log Options Use the call lo g option to config ure the following preferences: • “Configuring the Callers List log” on page 52 • “Configuring New Call Indicat ion” on page 53 • “Configuring Preferred Name Match” on page 54 • “Configuring the ar ea codes” on page 55 Configuring the Callers Li[...]

Basic features 53 To log all incoming calls includi ng calls while IP Deskphone is busy: To log all incoming calls including ca lls while your IP Deskphone is busy, press the Ser vices key and select Call Log Options fr om the Tele phone Options menu. 1. Press the Up/Down navig ation keys to scroll and highlight the Incoming Call s option. 2. Press[...]

Basic features 54 Configuring Prefer red Name Match You can configure your A vaya 1230 IP De skphone to displa y the nam e of the caller a s defined in your Personal Directory. By default, the option is Off. 2. Press the Up or Down keys t o scroll up or down, and then select the Incoming Calls option. 3. Press the Up or Down keys to scrol l up or d[...]

Basic features 55 Use the following procedure to configure Preferred Name Match. Configuring the area codes Use the Area Code Setup menu to sa ve up to th ree area codes. When a call arrives with an area code that matches one of the sa ved area codes, the calling number is reor dered to display the te lephone number followed by the area cod e (as o[...]

Basic features 56 Use th e fo llowing procedur e to configure defau lt ar ea codes (maximum of three). 1. Press the Services ke y, sele ct Telephone Opti ons , and select Call Log Options. 2. Press the Up or Down ke ys to scro ll up or down, and then select Area Code Setup . 3. Press the Enter key. 4. Press the Up or Down keys to scrol l up or down[...]

Basic features 57 Use the following procedure to edit area code display. 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. 1. Press the Services ke y, sele ct Telephone Opti ons , and select Call Log Options. 2. Press the Up or Down ke ys to scr oll up or down, and then select Area[...]

Basic features 58 6. Use the dialpad to edit the number . 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. or Cancel Select[...]

Basic features 59 Selecting a ring type Use the Ring type option to configu re the IP Deskphone ring to ne. Use the following procedure to select a ring type. 1. Press the Services ke y, sele ct Telephone Opti ons , and select Ring type. 2. Press the Up or Down keys to scrol l up or down, and then select on e of the ring types. 3. Press the Play so[...]

Basic features 60 Enabling or disabling Call Timer The call timer measures the call duration . Use the following procedure to enable or disable Call Timer. 1. Press the Services ke y, sele ct Telephone Opti ons , and select Call timer. 2. Press the Up or Down ke ys to ena ble or disable the Call Timer. 3. Press the Select soft key to save the confi[...]

Basic features 61 Enabling OnHook Default Path Use the OnHook Defa ult Path option to enable Headset o r Handsfree for your Avaya 1230 IP Deskphone. Use the following procedure to enable OnHook Default Path. Changing feature key labels Use the Change Feature Key label option to rena me the label that correspond s to the feature key. You can defi ne[...]

Basic features 62 incorrect pass word more than three times, th e password function ality is locked. Contact your system adm inistrator to unlock the passwor d. Note: If a feature key is configured as an autodial key , the label does not change if the autodial key configura tion changes. Use the following procedure to rename the labels. 1. Press th[...]

Basic features 63 Use the followin g procedure to restore the de fault labels. Configuring the name display format You can configure your A vaya 1230 IP De skphone to displa y the nam e of the calling party in on e of the following formats : • first name, last name • last name, first name 1. Press the Services ke y, sele ct Telephone Optio ns ,[...]

Basic features 64 Use the following procedure to configure name display format. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the Handsfree key. Use the following procedure to configure Live Dialpad. 1. Press[...]

Basic features 65 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, na me (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press th e Services key, s elect Telephone Options an d s elect Caller ID display order . 2. Press th e Up/Down navigation keys to scro [...]

Basic features 66 Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indicatio n. 1. Press th e Services key, select Telephone Options , and select Normal mode indication. 2. Press th e Up/Down navigation keys to scro ll[...]

Advanced features 67 Advanced features You can cust omize features on your Avaya 12 30 IP Deskphon e to meet your requirements. T his section describes h ow to customize the advanced features. You and the system administrator can customize the following advanced features : • Password Admin Use the Password Admin menu to assign or mod ify the Stat[...]

Advanced features 68 Managing your Station Contr ol Password You can assign a Station Control Password (S CPW) to: • lock your IP Deskphon e and pr event th e misuse of your IP Deskphone • use passw ord-protected fe atures such as customizing the Personal Directory, using the Redial List, and using the Callers List Note: Y our system administra[...]

Advanced features 69 T urning Password Pr o tection on or off Use the following procedure to turn Password Pr otection on or off. 6. Enter you r new password using the dialpad. To enter special characters, press the Up key. For inform ation about entering text, see “Using the telephon e dialpad” on page 89 . 7. Press the Select soft key to acce[...]

Advanced features 70 Note: The default configuration for Password Protection is of f. Configuring an Electr onic Lock on your IP Deskphone Use the Electronic Lock feature to prevent oth ers from making calls from your Avaya 1230 IP Deskphone. Yo ur SCPW co ntrols the Ele ctronic Lock feature. To chan ge your Station Control Pas sword, see “Managi[...]

Advanced features 71 Unlocking your A vaya 1230 IP Deskphone Use the following procedure to unlock your Avaya 1230 IP Deskphone. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, pr ess the Goodbye key. or If you dial the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electron[...]

Advanced features 72 Customizing the Personal Director y Use the Personal Directory featu re to create and store up to 10 0 con tacts of your choice. A Personal Directory entr y can contain • last name (up to 24 character s) • first name (up to 24 characters) • telephone number s (up to 31 characters) To use the Personal Directo ry, press the[...]

Advanced features 73 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “D ir ectory is full” appears, delete one or more entries to accommodate a new entr y. 3. Use the d ialpad to enter the name. To enter special characters, press the Up na vigation ke y. Fo r inf[...]

Advanced features 74 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to sc roll up or down, and then select the desired entry. 3. Press the Edit soft key and make the necessary changes. 4. Press the Done soft key to save the changes. or Press the Cancel soft key to return to t[...]

Advanced features 75 Copying an entr y Use the following procedure to copy an entry in the Personal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. 1. Press the Directory key and select Personal Directory . 2. Press the Up or Down keys to sc roll up o[...]

Advanced features 76 Searching for an entr y Use the following procedure to search for an entry in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry.[...]

Advanced features 77 Configuring the Local T o ols menu Your Avaya 1230 IP Deskphone has both local and server- based telephone to ols and fe atures. T his se ction discusse s the vario us tools an d features available locally on your Avaya 1230 IP Deskphon e. Note: Y our system administrator can establish a password for the Local To o l s menu. If[...]

Advanced features 78 The function of some keys on the Avaya 1230 IP Deskphone diffe rs based on the situation . Table 5 on page 78 describes the fun ction o f each key for nav igating and using menus. Table 6 on page 78 describes the ke y functions in dialog boxes. Ta b l e 5 : N a v i g a t i o n k e y functions in menus Key Function Down arrow k [...]

Advanced features 79 When you work in Edit mode, the first field of the item is selected an d a blinking cursor appears to the r ight of the current ed it position. Table 7 on page 79 describes the na vigation key functions in Edit mode. Note: S pecial characters are accessed by pressing 1 . By repeatedly pressing 1, the characters circle in t he f[...]

Advanced features 80 Note: Chan ges made to the display Contrast using this method are lost if you reset the IP Deskphone. T o avoid this situation, Avaya recommends that you use the Contrast Adju stment control in the T elephone Options menu for contrast adjustment. Use the following procedure to adjust the Contrast setting . 2. Language Informati[...]

Advanced features 81 Note: This language setting only contro ls the lang uage used in the local menus on your IP Deskphone. T o select the language for features on your IP Deskphone, press the Services key, select Telephone Options, and se lect Language… 3. Wired Headset Each headset has its own tuning parameters, and your deskphone must be confi[...]

Advanced features 82 2. Local Diagnostics The 2. Local Diagnostic s submenu offers th e following choices: • IP Set and DHCP Information—V iew reports about A vaya 1230 IP Deskphone and DHCP operation. • Network Diagnostic T ools—Diagnose network problems using ping and trace rout e tools. • Ethernet S tatistics tool—V iew report s abou[...]

Advanced features 83 4. Lock Menu Your system administrator ca n use the Lo ck Menu tool to p rotect the Local Tools menu items fro m accidental or unwanted changes. This tool is for administrator use only. Using V irtual Office Use the Virtual Office feature to tr ansfer calls and your office IP Deskphone settings to a remote IP Deskphone. You can[...]

Advanced features 84 Logging on to V irtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in Figure 6 on page 85 . Avaya 1150E IP Deskphone No Avaya 1165E IP Deskphone Yes, with extra key restric tions IP Phone 2001 Yes, with extra key restrictions IP Phone 2002 Yes, with extra key restric[...]

Advanced features 85 Figure 6: Vir tual soft key 1. Press the Virtual soft ke y. 2. At the prompt, enter your us er ID. 3. Press the Enter key. Virtual[...]

Advanced features 86 A successfu l log on tran sfers all the fea tures, time , date, a nd tones o f yo ur office Avaya 1230 IP Deskphone to your re mote IP Deskphone. Your Virtual Office session expires af ter a fixed pe riod of time which your system adminis trator determines . Using Vi rtual Office on your remote IP Deskphone The display characte[...]

Advanced features 87 Using Vi rtual Office on yo ur office IP Deskphone When activated for Virtual Offi ce by a remote IP Deskphon e, your office IP Deskphone logs off and is no longer opera tional. When you re turn to the office, disconnect the remote logo n to regain control of your office phone. If you do not explicitly disconnect the remote log[...]

Advanced features 88 Press Yes to allow the IP Deskphone to log out of Virtual Office or press No to remain lo gged in to Vir tual Office and reset the IDLE time r. If no key is pressed, the IP Deskphone logs out of Virtual Offi ce. Emer gency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Rem[...]

Operating your Avaya 1230 IP Deskphone 89 Operating your A vaya 1230 IP Deskphone This section describes how to operate yo ur Avaya 1 230 IP Deskphone. It describes operations such as entering text, making a call, using the Corporate directory, and usin g the Redial Lis t. Entering and editing text You can enter and edit text on your Avaya 1230 IP [...]

Operating your Avaya 1230 IP Deskphone 90 5. Select the appropriate editing soft key for the operation you want to perform. 6. If the key you want is not v isible, press the More soft key to access the next layer of soft keys . 7. Press th e Up key to access the symbols. 8. Press th e Left or Right keys to move to a specific symbol. 9. Press th e C[...]

Operating your Avaya 1230 IP Deskphone 91 • “Using Handsfree dia ling” on pag e 97 • “Using the Corporate Dire ctory” on page 99 • “Using the Personal Direc tory” on pa ge 100 • “Using Predia l” on page 101 • “Using AutoDia l” on page 102 • “Using Ring Again” on p age 104 • “Using Last Number Redial” on pag[...]

Operating your Avaya 1230 IP Deskphone 92 Dialing an entry Use the following procedure to dial an entry in the Callers List. Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry. 2. Press the Dial sof t key. 1. Press the Up or Down [...]

Operating your Avaya 1230 IP Deskphone 93 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. Using the Redial List The Redial List logs a maximu m of 20 outgoing calls. When the list is full, the system over writes the oldest entry. Use th e Redial List feature to review calls made and to redia l numbers[...]

Operating your Avaya 1230 IP Deskphone 94 Dialing an entry Use the following procedure to dial an entry in the Redial List Deleting an entry Use the following procedure to delete an entry in the Redial List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry. 2. Press the Dial sof t key. 1. Press the Up or Down key[...]

Operating your Avaya 1230 IP Deskphone 95 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the dele tion of the entire Redial List. or Choose No to return to the pre[...]

Operating your Avaya 1230 IP Deskphone 96 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the hand set in the cradle. 2. Press the line (DN) key. 3. Listen for the dial tone an d dial the number. 4. When the called party ans wers, lift the handset. 5. To end th e call, retu rn the handset to th[...]

Operating your Avaya 1230 IP Deskphone 97 Using Handsfree dialing Use handsfree dialing to make a call using the built-i n microphone and speaker or using a headset. During a ca ll, you can perf orm the following tasks: • “T erminating a handsfree call” on p age 97 • “Muting a handsfree call” on p age 98 • “Switching from handsfr ee[...]

Operating your Avaya 1230 IP Deskphone 98 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to hand set mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfr ee. Using [...]

Operating your Avaya 1230 IP Deskphone 99 Switching from handsfree to headset Use the following procedure to switch from handsfree to head set. Using the Corporate Directory The Corpora te Directory feat ure provid es an alphabetic list of entries sorted b y last na me. You can search by n ame, vie w a dditional infor mation on each entry, and dial[...]

Operating your Avaya 1230 IP Deskphone 100 Making a call using the Corporate Directory Use the following procedur e to make a call using the Corpor ate Directory. Note: This feature is not available on all IP Deskphones. Contact your system administrator to fi nd ou t if this feature is available for your use. Using the Personal Directory You can u[...]

Operating your Avaya 1230 IP Deskphone 101 Personal Directory, pr ess the Directory key, and sel ect Personal Directory . Using Predial Use the Predial feature to enter, preview, and edit numbers be fore you make a call. Making a call Use the following procedure to make a call using the Pr edial feature. 1. Press the Up or Down keys to scroll up or[...]

Operating your Avaya 1230 IP Deskphone 102 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and auto matically dial telephone numb ers. Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature. 1. Use the dialpad to en[...]

Operating your Avaya 1230 IP Deskphone 103 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an AutoDial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial next to the appropriate key. 2. Using th[...]

Operating your Avaya 1230 IP Deskphone 104 Using Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your calle d party does no t answer. Your Av aya 1230 IP Deskphone rin gs when the person you called becomes available. Activating Ring Again Use the following procedure to activate Ring Again.[...]

Operating your Avaya 1230 IP Deskphone 105 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again before notification. Using Last Number Redial Use the Last Number Redial fe ature to automatically redial the most recently dialed number. 2. Press the Ring Again sof t key to automatica lly dial the number. 1.[...]

Operating your Avaya 1230 IP Deskphone 106 Using Speed Call Use the Spe ed Call fea ture to place inte rnal and exte rnal calls by dialing a one-, two-, or three-d igit code. You ca n store, edit, and automa tically dial frequently-called telephone numbe rs. Storing a Speed Call number Use the following procedure to store a Speed Call number . Maki[...]

Operating your Avaya 1230 IP Deskphone 107 Using System Speed Call Use th e System Sp eed Call feature to dial Spe ed Call co des th at override dialing restr ictions placed on your IP Deskphon e. Using HotLine Use the Hot Line featur e to automatically dial a numbe r. 3. Dial the Speed Call code to automatica lly dial the number. 1. Lift the hands[...]

Operating your Avaya 1230 IP Deskphone 108 Using Intercom Calling Use the Intercom feature to call a memb er of your intercom group by pressing the code assigned to that member . Making an intercom call Use the following procedure to make an intercom call. Answering an intercom call during a call (non-intercom group line) Use the following procedur[...]

Operating your Avaya 1230 IP Deskphone 109 Answering a call Each incoming call caus es the IP Deskphone to ring, th e LCD indicator beside the line ( DN) key to fl ash, and the Message In dicator lamp to flash. Managing calls while not on a call Other than ans wering a call ( “Answering a call” on page 109 ), you can efficiently handle an incom[...]

Operating your Avaya 1230 IP Deskphone 110 Activating Automatic Answerback Use the following procedure to activate Automa tic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answe rback. Note: Calls are not forwarded to the voice message service. Using Call Pickup Use the Call Pickup feature to pick[...]

Operating your Avaya 1230 IP Deskphone 111 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup gr oup. Answering a call at a specific extension in any pickup group Use the fo llowing proced ure to a nswer a call at a specific extension in any call pickup group. 1. Lift the handset. 2. Pr[...]

Operating your Avaya 1230 IP Deskphone 112 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 1 12 • “Using Call W aiting” on page 1 13 • “T ransferring a Call” on page 1 14 • “Using T imed Reminder Recall” on p age 1 15 • “Using Attendant Recall” on page 1 17 ?[...]

Operating your Avaya 1230 IP Deskphone 113 Placing a call on hol d Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an in coming call when you are already on a call. Call Waiting allows [...]

Operating your Avaya 1230 IP Deskphone 114 Answering a call during another call Use the following procedure to answer a call during another call. Returning to the original call Use the following procedure to return to the original call. T ransferring a Call Use the Transfer feature to redirect a call to the appr opriate person . 1. Upon receiving a[...]

Operating your Avaya 1230 IP Deskphone 115 Transferring a call to a third party Use the following procedure to transfer a call to a third party. Returning to the original cal l if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use th e Time d Reminder [...]

Operating your Avaya 1230 IP Deskphone 116 Transfering a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall. If the transferred call is not answ ered, your IP Deskpho ne rings. Returning to the original cal l if the transferred call is unanswered Use the following procedure to return to the o[...]

Operating your Avaya 1230 IP Deskphone 117 Using Attendant Recall Use th e Atten dant Recall feature to contact an attendan t during a ca ll and to connect the caller to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Par k does not tie up a l[...]

Operating your Avaya 1230 IP Deskphone 118 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following procedure. 1. During an active ca ll, pr ess the Park[...]

Operating your Avaya 1230 IP Deskphone 119 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use this feature across networks. Y ou can configure a S[...]

Operating your Avaya 1230 IP Deskphone 120 Recording a Calling Pa rty (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number. Displaying call details During an active call, use the Displ ay feature to displa y the caller’s number and name (if ava ilable) w[...]

Operating your Avaya 1230 IP Deskphone 121 Managing calls while away fr om your desk You can use th e following featur es when you are awa y from your desk t o manage an incoming call and to ensure you do n ot miss a call: • “Using Call Fo rward” on page 121 • “Using Internal Call Forwa rd” on page 12 3 • “Using Remote Call Forward?[...]

Operating your Avaya 1230 IP Deskphone 122 To se e the number to which calls a re b eing fo rwarded, p ress th e Forward soft key. A message box with the target numb er is displayed as sh own in the following figure. Figure 7: Call Forw ard display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding. 2. Dial the DN to wh[...]

Operating your Avaya 1230 IP Deskphone 123 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls th at originate from internal DNs. Calls that[...]

Operating your Avaya 1230 IP Deskphone 124 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Ca ll Forward. Reinstating Internal Call Forward number Use the follo wing procedu re to r einstate an Inter nal Call Fo rward num[...]

Operating your Avaya 1230 IP Deskphone 125 Using Remote Call Forward Use the Remote Call Forward featu re to forward calls on your IP Deskphone to another DN from a remote telep hone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward. 1. Lift the handset. 2. If you call from a telephone outside the system, d[...]

Operating your Avaya 1230 IP Deskphone 126 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 6. Dial the number to which to forward the calls. If the nu mber dia led is in valid, yo u he ar a fast busy signal. 7. Press the # key. 1. Lift the handset. 2. If you call from a telephone outside the system, dia[...]

Operating your Avaya 1230 IP Deskphone 127 Managing multipar ty calls Use the following features to enable multipa rty conversations • “Using Call Join” on page 127 • “Setting up a Confer ence Call” on page 127 • “Using Conferee Select able Display” on page 129 • “Using Group Call” on p a ge 130 Using Call Join Use the Call [...]

Operating your Avaya 1230 IP Deskphone 128 supported in a conference call depends on the IP Deskphone configuration. 1. During a call, press the Conference key to place the party on hold. You hear a dial tone. 2. Dial the number of the person to add to the conferen ce call. Alternatively, inst ead of diali ng a number, you can press the Direct ory [...]

Operating your Avaya 1230 IP Deskphone 129 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees and to disconnect a conferee from the conferen ce call. Viewing active conferees Use the following procedure to view active conferees. Disconnecting a conf eree Use the following procedure to disconnect [...]

Operating your Avaya 1230 IP Deskphone 130 Using Group Call Use the Gr oup Call feature to automatically ca ll members of a predefined group, one a t a time, un til all members answer. Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye key. If configured, th e Conference Count Displa[...]

Operating your Avaya 1230 IP Deskphone 131 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the gr oup call can put the call on hold. 1. Lift the handset. Note the following about notification tones[...]

Operating your Avaya 1230 IP Deskphone 132 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone app ear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. Call[...]

Operating your Avaya 1230 IP Deskphone 133 Figure 8: Call Deflect If you press the Deflect key and no special ca ll treatment has been configured, your caller receives a busy sig nal.[...]

Operating your Avaya 1230 IP Deskphone 134 Hotel applications Hotel applications are a group of ho sp itality features that incre ase the value of the Av aya 1230 IP De skpho ne. In a hotel environment, guests can access the following services: • “Configuring Automatic W ake-Up” on page 134 • “Activating Message Registration” on page 13[...]

Operating your Avaya 1230 IP Deskphone 135 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time fo rmat (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hou rs followed by th e minutes. Fo r exam[...]

Operating your Avaya 1230 IP Deskphone 136 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. Activating Message Registration Use the Message Registration fe ature to read, chan ge, or reset meters that log your IP Deskphone ca lls. Reading me ters Use the following procedure to read meters. 1. Lift the h[...]

Operating your Avaya 1230 IP Deskphone 137 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel roo m. 3. Dial the correct meter count. 4. Press the * key. 5[...]

Operating your Avaya 1230 IP Deskphone 138 Resetting a meter to zero Use the following procedure to reset a mete r to zero. Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in your room. Entering cleaning status Use the following procedure to [...]

Operating your Avaya 1230 IP Deskphone 139 3. Dial one of the following cleaning sta tus codes: 1 = Cleaning requeste d 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear an interrupted dial tone. 4. Press the * key. 5. Dial the Maid ID. If yo u d ial the wron g Maid ID, pre[...]

Operating your Avaya 1230 IP Deskphone 140 Using Room Status Use the Room Status feature to display the stat us of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occup[...]

Operating your Avaya 1230 IP Deskphone 141 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit in[...]

Operating your Avaya 1230 IP Deskphone 142 Paging Features The Avaya 1230 IP Deskphone supports the following paging vo ice call features : • “Using Call Page Connect to make an anno uncement” on p age 142 • “Using Radio Pa ge” on page 142 • “Using V oice Call” on page 145 Using Call Page Connect to make an announcement Use the Ca[...]

Operating your Avaya 1230 IP Deskphone 143 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the te lephone or away from their desk. To page the called party, yo u do not need to redial the numbe r of the called party. 1. Lift [...]

Operating your Avaya 1230 IP Deskphone 144 Answering a Radio Page If you carry a Radio Pager, a page indi cates that a caller tried to reach you by dia ling yo ur DN. If th e Ra dio Pa ge system is c on figured to function in Meet-me mode, you can answer the pag e call from any IP Deskphone. 2. Dial the Radio Paging Access FFC. You hear the ringbac[...]

Operating your Avaya 1230 IP Deskphone 145 Using V oice Call Use the Voice Call feature to make an announ cement from another IP Deskphone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respond a voice call. Call Override features Use the Call O verride featur[...]

Operating your Avaya 1230 IP Deskphone 146 • “Using Enhanced Override” on page 148 Overriding a busy signal Use the Override feature to overrid e a busy signal and inte rrupt another call. Using Forced Camp-on feature Use the Forced Camp-on featur e to automatically call a busy telephone (internal or external) immediately af te r the telephon[...]

Operating your Avaya 1230 IP Deskphone 147 Using Forced Camp-on Follow the given procedure to use Fo rced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension. 1. Dial a number. You receive a busy tone . 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced [...]

Operating your Avaya 1230 IP Deskphone 148 Using Enhanced Override Use the Enhanced Override featur e to override an active call after yo u attempt a Forc ed Camp-on. 1. Dial a number. You receive a busy signa l. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either pe rson on the ca ll disco nnects at this time[...]

Operating your Avaya 1230 IP Deskphone 149 Using Centrex ser vices You can use a few Centrex services from your IP Deskphone. Con tact your system administrator to dete rmine if the following features are available: • “Using Centr ex or Exchange L ine Switchhook Flash” on page 1 49 • “Using AutoDial T ransfer” on page 149 Using Centrex [...]

Operating your Avaya 1230 IP Deskphone 150 Miscellaneous call features Some call fea tures are available only if your sy stem administrato r configures them. Contact your system administrator to determin e if the following call features are available. • “T ra cing calls” on page 150 • “Charging a call or charging a forced call” on page [...]

Operating your Avaya 1230 IP Deskphone 151 Using Call Trace without a Call Trace key Use the following procedure to use Ca ll Trace without a Call Trace key. Charging a call or char ging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Ch arge feature charges long -distance ca lls from an IP Deskp hone t[...]

Operating your Avaya 1230 IP Deskphone 152 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone , dial the number. 1. Press the Trans sof t key. or Press the Conf soft key. The call is placed on hold. 2. Press th[...]

Operating your Avaya 1230 IP Deskphone 153 Charging a transferre d call to an account Use the following procedure to charge a transferre d call to an account. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Press the Charge sof t key. or Dial the Cal[...]

Operating your Avaya 1230 IP Deskphone 154 Charging a conference call to an account Use the following procedure to char ge a call to an account when you add someone to a confer ence call 4. After you hear the dial tone, dial the number to which you ar e tra nsferring the call. 5. Press the Transfer soft key when you hear the IP Deskphone ri ng. You[...]

Operating your Avaya 1230 IP Deskphone 155 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two linked IP Deskphones enable one person to signal the other. The person signaled hears a buzz. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5[...]

Operating your Avaya 1230 IP Deskphone 156 Using Privacy Release Use the Privacy Release fea ture to e nable o ne or mor e people who share your DN to join a call. Using External Se r ver Applications Use External Server Applications to directly access a variety of applications from your Avaya 1230 IP Deskphon e. To learn more about the a vailable [...]

Operating your Avaya 1230 IP Deskphone 157 • Call Recording (CR) application in ROD Mode — Press the ROD key during an active call to record the call • Bulk Recording — For an active call or unregistered DN/Position ID, call recording is initia ted even though the ROD key is not pressed.. Using SA VE key Use the SAVE featur e key to save th[...]

Operating your Avaya 1230 IP Deskphone 158 3. Press the SAVE key to save the conversation.[...]

Troubleshooting your Avaya 1230 IP Deskphone 159 T r oubleshooting your A vaya 1230 IP Deskphone This section pr ovides ba sic infor mat ion about troubleshooting you r Avaya 1230 IP Deskp hone if Virtual Office causes a proble m. For addition al help, see “Customer service” on page 24 . Vi rt ua l Off ic e Virtual Office can cause erro r messa[...]

Troubleshooting your Avaya 1230 IP Deskphone 160 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database. Notify system administra tor. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gateke eper database point[...]

Troubleshooting your Avaya 1230 IP Deskphone 161 Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Deskphone has no Station Control Password. Notify system administra tor. Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote Avaya 11 20E IP Deskphone or an Avaya 205 0 [...]

Troubleshooting your Avaya 1230 IP Deskphone 162 Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachab le (2) Network problem. Notify system administrato r if the problem pers ists. VOUD configured on TN Remote IP Deskphone does not have VOUA Class of Service. Noti[...]

Troubleshooting your Avaya 1230 IP Deskphone 163 Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Rem[...]

Avaya 1200 IP Deskphone LCD Expansion Mo dule 164 A vaya 1200 IP Deskphone LCD Expansion Module This section provides information about the LCD Expansion Module (12- key self-labeling) supported by the A vaya 1230 IP Deskphone. The LCD Expansion Mo dule is a h ardware accessor y tha t con nects to the Avaya 1230 IP Deskphone and provides add itiona[...]

Avaya 1200 IP Deskphone LCD Expansion Module 165 Keys and descriptions For the location of the ke ys and components on the LCD Expansion Module, see Figure 9 o n page 165 . Figure 9: LCD Expans ion Module (12-key self-label ing)[...]

Avaya 1200 IP Deskphone LCD Expansion Mo dule 166 Table 12 on page 16 6 gives a descr iption of the keys and co mponents of the LCD Ex pansion Module. For information about co nnecting the Expa nsion Module, see the Expansion Modu le for Avaya 12 00 Series IP Deskphones Quick Installation Guide (NN4005 0-303) T able 12: LCD Expansion Module keys de[...]

Quick Reference 167 Quick Reference Feature operation AutoDial Store Use Display Call Forw a rd Activ ate Deactiva te Cancel Reinstate View n umber Call Pickup Call Waiting Ans wer Retur n to first ca ll Conference Handsfree Activat e (to end the call) Switch to han dset Handset to handsfree Activate Headset (to end the call) (to end the call) Hold[...]

Quick Reference 168 Legend Ser vices and T elephone Options menus T ransf er Adjust volume or Icon Action ( ) Indicates the k ey cap t ext l abel. F or example, ( Message). Lift the handset, press the line (DN) k ey or the Handset key . Replace the hand- set or press to end the call. Dial a number . Press a line/f eature ke y . An icon flashes when[...]

Quick Reference 169 Note : The Directory key provides access to th e Corporate Directory , Personal Directory, Redial List, and Callers List. V olume adjustment Pick one of: Ringer Handset Listen Handsfree Listen Headset Listen Buzz er (Quit) Contrast adjustment (Quit) Language (Quit) Note : This language settin g controls the lan guage used by fea[...]

Quick Reference 170[...]

Third party terms 171 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain po rtions of th e pr oduct ("Op en Source Comp onents") ar e licensed under open source license agr eements that require Avaya to make the source code f or such O pen Source Components available in so urce code fo[...]

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Third party terms 188 Convert UTF ConvertUTF L icense Copyright 2001 -2004 Unicode, In c. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th [...]

Third party terms 189 Redistributions in b inary form must re pro duce th e a bove copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used t o endorse or promote p[...]

Third party terms 190 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p art on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors [...]

Appendix 191 Appendix Sample con figur ation  fi le <dhcp>TRUE</dhcp> <manual>TRUE</manual> <ipAddress>192.168.100.10</ipAddress> <netmas k>255.255.0.0</netmask> <gateway>192.254.100.254</gateway> <domainName>av aya.com</domainName> <dnsServer1>192.168.100.1</dnsSer[...]

Appendix 192 <sipDialplan>sipDial plan0</sipDialplan> FALSE FALSE <sipAutoDialUserid>sipAutoDialUserid 0</sipAutoDialUserid> FA L S E F A L S E F AL S E F A L S E T R U E PA I d - F r o m - C o nt a c t P A I d - Contact-To TRUE <manual>TRUE</manual> <ntpIp>ntpIp0</ntpIp> <ntpIp2>ntpIp20</ntp[...]

Appendix 193 <authPassword>authPassword0</authPassword> <authId>authId0</authId> <displayname>displayname0</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri0</m wiReqUri> 1 <accProxyAddress> accProxyAddress0</accP roxyAddress>--> <accProxyPort>5060</accProxyPort> <voiceMail[...]

Appendix 194 <voiceMailServerAddress>voiceMailServerAddress1</ voiceMailServerAddress> <registrarAddres s>registrarAddress1</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress> callForwardAddress1</ callForwardAddress> <authname>authname2</authname> <authPassword>authPass[...]

Appendix 195 <displayname>displayname3</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri3</m wiReqUri> 1 <accProxyAddress>accProxyAddress3</accProxyAddress> < accProxyPort>5060< /accProxyPort> <voiceMailServerAddress>voiceMailServerAddress3</ voiceMailServerAddress> <registrarAddre ss>[...]

Appendix 196 <registrarAddre ss>registrarAddress4</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForward Address4</callForwardAddress> <authname>authname5</authname> <authPassword>authPassword5</authPassword> <authId>authId0</authId> <displayname>disp[...]

Appendix 197 <mwiReqUri>mwiReqUri6</m wiReqUri> 1 <accProxyAddress>accProxyAddress6</accProxyAddress> < accProxyPort>5060< /accProxyPort> <voiceMailServerAddress>voiceMailServerAddress6</ voiceMailServerAddress> <registrarAddres s>registrarAddress6</registrarAddress> FALSE 3600 TRUE FALSE [...]

Appendix 198 <callForwardAddress>cal lForwardAddress7</callForwardAddress> <authname>authname8</authname> <authPassword>authPassword8</authPassword> <authId>authId8</authId> <displayname>displayname8</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri8</m wiReqUri> 1 <accProxyAd[...]

Appendix 199 <accProxyAddress>accProxyAddress9</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress9</ voiceMailServerAddress> <registrarAddre ss>registrarAddress9</registrarAddress> FALSE 3600 T RUE FALSE FALSE FALSE 20 <callForwardAddress> callForw[...]

Appendix 200[...]

Terms you should know 201 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the L CD display screen, such as the caller ’s name and phone number . The system must have CP ND enabled. Categor y 5 (C at5) Cable and associ ated connecting hardware cap able [...]

Terms you should know 202 DHCP Ser ver A service provided by a device on the network that assigns network addresses to other devices, such as your telephone and computer . Director y Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also known as an extension n umber . Feature display An area that shows st atus infor[...]

Terms you should know 203 Indicator An LCD or an LED that indica tes the status of a fe ature by the flash, wink, steady on, or of f. Information display Any display of call activ ity , lists, pr ompt s, and st atus of ca lls. If the text message ex ceeds the availa ble display area, a scroll arrow icon indicates that you must use the scroll keys t[...]

Terms you should know 204 Network Address IP add ress. Uniquely id entifies a dev ice on th e network. Use d for routing information to that device . Off-ho ok Any line selected to make a ca ll or receive a call. The term off- hook is applied whether (a ) the end user lift s up the handset, (b) the end user presses a line key , (c) the call is auto[...]

Terms you should know 205 Shared Director y Num ber A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) S pecial codes entere d using the dialpad , followed by a two-digit access code, that enable features (for example, Call For ward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by yo[...]

Terms you should know 206 System or Switch Y our office communication system. Switchhook A bu tton on which th e h andset p resses do wn, disco nnecting you r call when you replace the handset. The han dset (when lifted) releases the switchhook, and you eithe r answer a call or you receive a dial tone to make a call. User interface Screen displays [...]

Index 207 Index A About the Avaya 2004 IP Deskphone 201 Accessing display diagnostics 49 Accessory Expansion Module 13 Adjusting volume 44 Answering a call 109 Applications 29 Area Code setup 55 AutoDial Transf er 149 Automatic Wake-Up 134 Avaya 1200 IP Deskph one Expansion Module 164 B Buzz signal 155 C Call Detail Recording 154 Call Page Connect [...]

Index 208 Enter key 28 Entering and editin g text 89 Ethernet ports 1 3 Expansion Module 164 F Feature display 202 Fixed key 20 2 Flexible Feature Code (FFC) 162, 202 G Getting started 25 Goodbye key 29, 202 H Headset key 29 Hold key 28 Hotel applications 134 HotLine 107 I Indicator st atus 203 Information display 203 Installing your Avaya 1230 IP [...]

Index 209 Password Admin 32 Performing Diagn ostics 51 Placing a call on hold 113 Power over Ethernet 13 Privacy Release 156 Q Quit key 29 R Radio Page 142 Redial 30 Regulatory an d sa fety information 15 Retrieving a call on hold 113 Ringback/ring tone 204 Room Status 140 S Second Page functionality 12 Selecting a language 46 Selecting a local dia[...]

Index 210 Using Make Set Busy 132 Using Off-ho ok dialing 95 Using On-hook dialing 96 Using Predial 101 Using Remote Call Forward 125 Using Ring Again 104 Using Speed Call 106 Using System Speed Call 107 Using the Callers List 91 Using the Corporat e Directory 99 Using the Redial List 93 Using the soft keys 89 Using the telephone dialpad 89 Using T[...]