Avaya 518-456-804 manual

P ARTNER ® Advanced C ommunications System Quick Reference Guide 518-456-804 Comcode 700313604 Issue 6 July 2004[...]

Notice Every eff ort was mad e to ensur e that the i nformation in this book was complete an d accurate at the time of prin ting. Howe ver, inform ation is subj ect to cha nge. Federal Com munications Commission Sta tement This e quipment has been tested a nd found t o comp ly with t he limits for a Class A dig ital dev ice, pur suant to Part 15 of[...]

Ordering Information For addi tional do cuments, re fer to the PARTNER Customer Support D ocument. Customer Support If you nee d assistance when program ming or us ing your syste m, contact you r local Author ized Dealer o r call the A vaya Custo mer Care C enter a t 1 800 628- 2888 . C onsultati on charge s may apply. Obtaining Pr oducts See “Ob[...]

8. DO NOT use the t elephone t o report a gas leak in the vicinity of the leak. DO NOT b lock or cover the ventilatio n slots or op enings; the y prevent th e product from over heating. DO NOT place the pr oduct in a separate e nclosure unless pro per ventilat ion is pro vided. DO N OT place th e product flat on a su rface. Th e control un it must [...]

Contents T able of Contents 5 1 Getting Acquainted Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Table of Conten ts Table of C ontents Quick R eference Gui de 5 Programming T elephone Features Overv iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 7 Automa tic Line Sel ection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Extensi on Name Dis play . . . . . . . .[...]

We l c om e 7 1 Getting Acquainted We l co m e This quic k reference is designed to he lp you progra m the P ARTNER ® Advanc ed Communic ations System (ACS) Rel ease 7.0. It pr ovides proc edures for cust omizing yo ur system after it i s initia lly insta lled and f or program ming everyd ay tasks yo u perform in order t o manage y our syste m. Pr[...]

1 Get ting Acqua inted 8 S ystem Ov erview Quick R eferenc e Guide Using these lines and exten sions, you ca n add var ious devi ces and tele phones to conf igure yo ur system to meet your business needs (se e the figure, “S yste m Confi guratio ns,” that fol lows). For detai led informa tion about P AR TNER A CS hardwa re, see the P ARTNER Ad [...]

1 Get ting Acqua inted System Capacity 9 Quick Re ference Gui de System Capacity The P ARTNER ACS rele ase you hav e, the carri er you use, and the combinati on of modules installed , determi ne the num ber of avail able lines and extensions . P ARTNER ACS Releas e 7.0 all ows up to 31 li nes and u p to 48 ex tensions. Howeve r , these maximums can[...]

1 Get ting Acqua inted 10 System Compon ent s Quick R eferenc e Guide System Compo nents System Components Description Proces sor Module Provides the softw are intelligen ce that c ontrols the system’s features . It has jac ks for f ive outside li nes and nine enhan ced tip/ ring ex tensions . Th e proc essor also has two PC MCIA sl ots for ASA/D[...]

1 Get ting Acqua inted System Compo nen ts 1 1 Quick Re ference Gui de Auxiliary E quipment The fol lowing ta ble provi des a lis t of othe r equipm ent that is availa ble for us e with the system . See the P ARTNER Adva nced Commu nicatio ns Sys tem Releas e 7.0 Installa tion, Pro gramming, a nd Use gui de for more det ails. • V oice M essagi ng[...]

1 Get ting Acqua inted 12 System Compon ent s Quick R eferenc e Guide[...]

Overvi ew 13 2 Installing Y our System Overview This cha pter explai ns how to i nstall t he P ARTNER Advanc ed Communi cations System (ACS) Rele ase 7.0. The instal lation of the P ARTNER ACS inv olves the f ollowing: • Evaluating the env ir on men tal requireme nts • Installi ng the cont rol unit • Connec ting line s and ext ensions • Con[...]

2 I nstalling You r System 14 Evaluating the Environ ment Quick R eferenc e Guide Evaluating the Environ ment Befor e you begin th e physi cal instal lation of t he system, you must check th at all environ mental factor s are within t he accep table ranges . See the P ARTNER Advanc ed Co mmuni catio ns Syst em Rel ease 7 .0 Inst allat ion , Progr a[...]

2 Installin g Y ou r System Installi ng the Co ntrol Unit 15 Quick Re ference Gui de Follow these steps to wall-m ount the mo dule(s): 1 Using t he enclosed template, mark the scr ew locations on the wall. 2 Hold the proces sor module against t he wall with the line and exten sion jacks fa cing left. Le ave at le ast 1 foot (0.3 meter) cle arance a[...]

2 I nstalling You r System 16 Inst allin g the C ontro l Uni t Quick R eferenc e Guide W a ll-Mounting a 5-Slot Carrier and Modules Instal l the 5-slo t carrier withi n 5 feet (1.5 m eters) of a properly gr ounded wall outlet ( not control led by a sw itch) an d the network interface j acks. Whe n you mount the carrier on the wa ll, leave at lea st[...]

2 Installin g Y ou r System Installi ng the Co ntrol Unit 17 Quick Re ference Gui de CAUTION: Do not for ce the module . Use the c arrier shelf a s a reference and do not tilt, slant, or rotate the module. If the modu le does not in sert easi ly , remove it, clear a ny obstr uction, a nd reinsert it. • If you use a T1 module, it mus t be in the f[...]

2 I nstalling You r System 18 Inst allin g the C ontro l Uni t Quick R eferenc e Guide Labeling Jacks After you have mounted the control un it on the wa ll, you m ust label the line and extens ion jacks . The line jacks are on the top of th e modules , and the e xtension jacks o n the bottom . Foll ow these step s to label the line and exten sion j[...]

2 Installin g Y ou r System Installi ng the Co ntrol Unit 19 Quick Re ference Gui de Grounding the System Y ou g round the system by running a solid co pper wire from the proc essor module to an appro priate ear th ground . Follow the se steps to ground th e system: 1 Attach one end of a #12 A WG or #14 AWG solid co pper wire t o the ground ing scr[...]

2 I nstalling You r System 20 Inst allin g the C ontro l Uni t Quick R eferenc e Guide 4 Insert two new AAA -size s tandard alk aline batt eries into the metal b attery clips by pu shing them s traight in , placing the nega tive (–) end of on e battery into the bottom clip and the posit ive (+) end of the oth er battery into the top clip. 5 With [...]

2 Installin g Y ou r System Installi ng the Co ntrol Unit 21 Quick Re ference Gui de Init ial izing th e Sys tem Before y ou initi alize th e system, y ou may insert any of the su pported P C cards : Backup /Restore card, Automatic System A nswer/Dire ct Extension D ial (ASA/DXD) c ard, P ARTNER V oice Messaging Bas ics card, a nd P ARTNER Rem ote [...]

2 I nstalling You r System 22 Inst allin g the C ontro l Uni t Quick R eferenc e Guide Checking the LEDs After you power up your sy stem, chec k the green lights o n the fronts o f the modu les: • If a sin gle ligh t is out, p ower down the c ontrol u nit, reseat the module , and then power up the car rier . • If m ultip le ligh ts are o ut, po[...]

2 Installin g Y ou r System Conn ecting Lines and Exte nsions 23 Quick Re ference Gui de Conn ectin g Lines a nd Exte nsions If the P ARTNER sys tem has a T1 module, y ou must per form the foll owing ste ps before c onnectin g the line s and ext ensions: 1 Inst all the P ARTNER ACS R7.0 PC Administr ation app lication on your PC. 2 Conne ct to the [...]

2 I nstalling You r System 24 Connecting Lines and Ex tensions Quick R eferenc e Guide 3 Route eac h cord through the wire manager on th e front of the module. 4 Connect th e free end o f each line co rd to the appro priate networ k interfac e jack. 5 T est t he lines by plugg ing a s ystem t elephone into ex tension jack 10 . Press the line button[...]

2 Installin g Y ou r System Conne cting the Lou dspeake r Paging Syst em 25 Quick Re ference Gui de Connecting th e Loudspeaker Paging System Perfor m the steps in this s ection if you have a loudsp eaker p aging syst em. Loudspea ker paging systems allow you to broadc ast a messa ge over a l arge area. T he P ARTNER system su pports a ll Avaya pag[...]

2 I nstalling You r System 26 Connecting the Lou ds pea ke r Paging System Quick R eferenc e Guide 2 Route the c ord throug h the proces sor modul e’ s wire manager . 3 Connect t he other e nd of the cor d to the pag ing system. • It is r ecommend ed that you co nnect the louds peaker pagi ng system to the highes t numbered l ine jack in y our [...]

2 Installin g Y ou r System Install ing the Cover 27 Quick Re ference Gui de Installing th e Cover If you hav e a 5-slo t carrier, it is impor tant to instal l the co ver to k eep the m odules dust-free and prope rly seated and the sys tem working efficiently . Perfor m the follow ing step s to inst all the cov er for the 5- slot car rier: 1 Posit [...]

2 I nstalling You r System 28 Connecting Auxi li ary Equipmen t Quick R eferenc e Guide Connecting A uxiliary Equipment Y o u can co nnect many types of te lecommun ications devices to your sy stem without expensi ve adapters or addition al teleph one lines—fo r example, answer ing mac hines, cre dit card scanners, and fax m achines. M any tip/ri[...]

Overvi ew 29 3 Setting Up Y our System Overview This cha pter explai ns the basi cs of program ming and t he programm ing of features involv ed in the s etup of the system , including the program ming of a voice m essaging s ystem. Refer to the P ARTNER Advanc ed Communic ations System Releas e 7.0 Installa tion, Programmi ng, and Use guide for mor[...]

3 Settin g Up Your Syste m 30 System Program min g Basi cs Quick R eferenc e Guide System Programming Basics After the contr ol unit is install ed, you s et up the system by using a combina tion of the f ollowing two ty pes of pro gramming . Use the Syste m Planning G uide when program ming. • System Programming a llows you to customize the syste[...]

3 Setting Up Y ou r System System Programming Basics 31 Quick Re ference Gui de Endeavo r telepho nes are sup ported i n P ARTNER ACS Release 7.0 when an Endea vor 362EC module i s inst alled in the car rier . The End eavor t elephones are programme d the same as P ARTNER-34D, -18D, -18, and -6 telephones a nd have the s ame button layouts . • P [...]

3 Settin g Up Your Syste m 32 System Program min g Basi cs Quick R eferenc e Guide Programming Overlays T o do S ystem Prog ramming , you place a Progra mming Overl ay over the dialpad of th e system di splay te lephone a t extension 10 or 1 1. (O verlays ar e provided with the system documenta tion.) Y o u use the f ollowing special bu ttons whil [...]

3 Setting Up Y ou r System System Programming Basics 33 Quick Re ference Gui de Button Locations When you p rogram from a P AR TNER tel ephone at ex tension 10 or 1 1, the button you pre ss on the tel ephone at th e programm ing exten sion may be in a different location on the telephone bei ng program med. The following fig ure show s the relativ e[...]

3 Settin g Up Your Syste m 34 System Program min g Basi cs Quick R eferenc e Guide Button Loca tions on P AR TNER T elephones Intercom Intercom Ext. Message AB C D MN O P QR S T GH EF KL IJ P AR TNER-34D Phone Intercom Intercom Ext. Message MN O P QR S T IJ K L EF G H AB CD P AR TNER-18D/18 Phone Intercom Intercom Message Ext. B D A C P AR TNER-6 P[...]

3 Setting Up Y ou r System System Programming Basics 35 Quick Re ference Gui de Programming Mode When you are ready to program a system or te lephone fe ature, y ou must enter programmi ng mode. F ollow these steps to enter program ming mode . 1 Place the Progra mming Ove rlay over the dialpad of the syste m display tele phone at exten sion 10 o r [...]

3 Settin g Up Your Syste m 36 System Program min g Basi cs Quick R eferenc e Guide Using Centralized T elephone Programming Use Cent ralize d T elephone Programmi ng from exte nsion 10 or 1 1 to progr am feature s or stor e telephon e numbers fo r individ ual extensions . All featur es that can be programmed at an exte nsion can a lso be prog ramme[...]

3 Setting Up Y ou r System Setting t he Date and T ime 37 Quick Re ference Gui de Setting the D ate and Time After su pplying pow er to the c ontrol uni t, use the f ollowing pr ocedures to set the system clock: • System D ate (#101) to s et the month , day , and year • System Time (#103) to s et the hour and minutes • Automatic Daylight/S ta[...]

3 Settin g Up Your Syste m 38 Administering the Louds peaker Pag ing System Quick R eferenc e Guide 3 Select another p rocedure, or exit pr ogramming m ode. Automat ic Dayli ght/ Standard Times (# 12 6) This feature is turned on by default an d autom atically u pdates the system clock for ann ual Dayligh t Saving s T i me and Sta ndard Time changes[...]

3 Setting Up Y ou r System Assignin g Line s 39 Quick Re ference Gui de Assigning Lin es Use the f eature Nu mber of Lin es (#104) to deter mine in Ke y mode t he number of outside l ines tha t are automati cally assigned to all syste m extensi ons, or to determin e in Hybri d mode the n umber of lin es assign ed to the ma in pool. A fter you use t[...]

3 Settin g Up Your Syste m 40 Customizing Ex tensions Quick R eferenc e Guide Customi zing Extensions Use the following features to custom ize an exte nsion: • Cov erage fe atur es — Line Cov erage Exte nsion (#20 8), to identi fy an extens ion as the “owner ” of a spec ific outsid e line. A us er at the ext ension c an activate Call Cov er[...]

3 Setting Up Y ou r System Custo mizing Exte nsions 41 Quick Re ference Gui de • Call Waiting (#31 6), to identi fy tip/ri ng telephone extensions that can recei ve the syste m (not the lo cal telep hone compa ny) call-wai ting tone for a secon d incoming c all when active on a call. • Remote Ca ll Forwardi ng (#322), to allow the ex tension to[...]

3 Settin g Up Your Syste m 42 Changing Setting s to Support PBX o r Centrex Servic es Quick R eferenc e Guide Changin g Settings to Support PB X or Centrex Services Y o u may need to chang e some or al l of the fol lowing fe atures if you w ant you r syst em to work behin d a PBX or Centrex s ystem. Consid er the fol lowing whe n setting up y our s[...]

3 Setting Up Y ou r System Emergenc y Phone Num ber List (#406) 43 Quick Re ference Gui de PBX or Centrex system a nd P ARTNER system restrictio ns apply . How ever , P ARTNER system dial ing permis sions do n ot overrid e PBX or Ce ntrex system rest riction s. Speed Di al and Auto Dial N umbers When you program nu mbers o utside the PBX or Cen tre[...]

3 Settin g Up Your Syste m 44 Voice Messagin g Systems Quick R eferenc e Guide 5 Do one of t he followi ng: • T o enter oth er telephone numbers , press n to sel ect a different l ist entry a nd repeat Ste ps 3 and 4 . • T o change th e telephon e number you just ent ered, pr ess r and repeat S teps 3 and 4. • T o delete the telephone number [...]

3 Setting Up Y ou r System V oice Mes saging Syst ems 45 Quick Re ference Gui de Programmi ng for V oice Mess aging Syste m s P ARTNER Messagin g requires programm ing for bo th the commun ications system and P AR TNER Mes saging. Some features must fi rst be programm ed on the co mmunicat ions syst em. Then P AR TNER Me ssaging progra mming is per[...]

3 Settin g Up Your Syste m 46 Voice Messagin g Systems Quick R eferenc e Guide • If Au tomated Att endant Serv ice will be used at ni ght, make sure a Nigh t Service Button (#50 3) is ass igned at exte nsion 10. • Assign a ppropriate Outgoing Cal l Restrict ions (#401 ) as well as A llowed Phone Num bers List (#407) or Disallowed Phone Numbers [...]

Overvi ew 47 4 Programming System Features Overview This cha pter desc ribes the programming o f a few o f the most com monly us ed system -wide feat ures: • System Spe ed Dial • Dialin g Restri ctions a nd Perm issions • Groups of E xtensions A table l isting a ll the sys tem-wide featu res (d esignated by a # code ) appears later in this ch[...]

4 Progra mming Sy stem Features 48 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide T o pr ogram Sys tem Speed Dial numb ers: 1 Pres s f00 at ex tension 10 or 1 1. 2 Select a three- digit co de by press ing f and dia ling thr ee digits between 60 0 and 699. 3 Enter th e number . F or exampl e, to progr am 555-4757, press 555475[...]

4 Program ming System Features Dialing Res tric tio ns and Permis si on s 49 Quick Re ference Gui de SECURITY ALERT : While procedures t hat restri ct dialing a re very effect ive, abso lute protection against misuse cann ot be guaranteed. System telephones give you more protection again st such misuse than single-line telephones. Therefore, you sh[...]

4 Progra mming Sy stem Features 50 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide 6 Do one of t he followi ng: • T o change th e telephon e number you just ent ered, pr ess r and repeat S teps 4 and 5. • T o delete the telephone number you just ente red, press r . • T o add other telephone numbers to this list, pr ess n[...]

4 Program ming System Features Dialing Res tric tio ns and Permis si on s 51 Quick Re ference Gui de Disall owed Phone Number Lists (# 404) Use this fea ture to sp ecify telep hone numbe rs that u sers cannot d ial. For example , you may want to preve nt calls to a specific tel ephone nu mber or to categor ies of number s, such as internati onal nu[...]

4 Progra mming Sy stem Features 52 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide Disal lowed List Assignment s (#40 5) Use thi s featur e to assign up to eight Disallow ed Phone Number List s to spec ific extens ions. Y o u must use Disall owed Phone Number L ists (#404 ) to create the lists o f disal lowed tele phone n umbe[...]

4 Program ming System Features Dialing Res tric tio ns and Permis si on s 53 Quick Re ference Gui de This p rocedure is the most extr eme way to restrict di aling. For e xample, a n extension w ith a line set to In Onl y or No Ac cess cann ot select th e line to dial out— even for numbe rs on the Em ergency P hone Numbe r List (#4 06). T o rest r[...]

4 Progra mming Sy stem Features 54 Dial ing R estri cti o ns an d Perm i ssio ns Quick R eferenc e Guide Outgoing Call Restrict ion (#401) Use thi s feature to specify the types of outgoing cal ls that can be made on all lines at an extens ion. T o ide ntify the types of o utgoing call s that can b e made on a ll lines at an extens ion: 1 Pres s f0[...]

4 Program ming System Features Groups of Extension s 55 Quick Re ference Gui de Groups of Extens ions Placing e xtensio ns into grou ps allow s users to hel p each other in answering c alls. You ca n set up the g roups shown in the fo llowing table . Groups of Extensions G r o u p... Descript ion . . . Calling Group # 502 Group of exten sions that [...]

4 Progra mming Sy stem Features 56 Groups of E xtensions Quick R eferenc e Guide[...]

Overvi ew 57 5 Programming T elephone Features Overview As the S ystem Ad ministrato r , you sh ould pro gram tele phones at ind ividual extensions with cert ain featur es. There are two t ypes of tele phone pr ogrammin g: • Centraliz ed T ele phone Progr amming—pr ogrammin g individu al telepho nes from ex tension 10 or 1 1. • Extensi on Pro[...]

5 Progra mming Te lephone F eatures 58 Automatic Line Selection Quick R eferenc e Guide Automatic Line Selection This feature deter mines the line or p ool a user is connect ed to aft er lifting t he hand set or turn ing on the speaker to make a c all. The s ystem lo oks for li nes or pools in the or der specif ied by Autom atic Lin e Select ion an[...]

5 Programming T elephone Fe atures Extensio n Name Display 59 Quick Re ference Gui de 4 Press t he line, p ool, or i buttons in the des ired orde r . The valid entrie s for Au tomatic L ine Sele ction dep end upon the type of exte nsion: • Key Extens ion: Outsi de system lin es, Left Int ercom (the factory setti ng)  • Pooled E xtension: P o[...]

5 Progra mming Te lephone F eatures 60 Extension Na me Displa y Quick R eferenc e Guide T o as sign a name t o an exten sion: 1 Pres s f00ssc at e xtens ion 10 or 1 1. 2 Enter th e number of t he extension to be pro grammed. 3 Press left i . 4 Enter th e two-digit co de for each character yo u want to en ter . For exam ple, the name “ Ed” is 32[...]

5 Programming T elephone Fe atures Line R ingi ng 61 Quick Re ference Gui de Line Ringing This fe ature deter mines how each outsid e line or po ol assi gned to an extensio n rings. Y ou can specify Immediat e Ring, Delaye d Ring (te lephone ri ngs after a 20-second delay), or No Ring. Delayed Ri ng is useful for backup covera ge on shared lines or[...]

5 Progra mming Te lephone F eatures 62 Line Ringin g Quick R eferenc e Guide[...]

Overvi ew 63 6 Maintaining Y our System Overview Once you h ave set u p your syste m, you will need to mai ntain it. Fo r example, chang es in your business may requir e additiona l lines or extensi ons. And to prepare for eme rgencies such as power failures, you wil l want to back up all your cust omized fe ature settin gs so yo u can restore th e[...]

6 Maintaini ng Your Sys tem 64 Backup and Restore Quick R eferenc e Guide Backup and Restore Y o u should back up the system p rogramm ing period ically espec ially if y ou are changi ng the proces sor module or upgrading the s ystem, or befor e and after any major programmi ng change s. Y ou can back up the program ming to eithe r the internal mem[...]

6 Maint aini ng Y our Sys tem Backu p and Resto re 65 Quick Re ference Gui de Backup Programming— Automatic (# 12 3) Use this fea ture to se t up the aut omatic ba ckup of a ll programmi ng (except the system date, and time). Whe n Backu p Program ming—Aut omatic is set to A ctive Internal or Active PC Ca rd, the info rmation is backed up at 2 [...]

6 Maintaini ng Your Sys tem 66 Backup and Restore Quick R eferenc e Guide Backup Programmi ng—Manual (#124) Use thi s feature to manually back up all the pro gramming (except th e system date and time) to eit her the inter nal memory of the proc essor mod ule or a Backup/R estore PC Card. T o beg in a manua l back up of syst em set tings: 1 If yo[...]

6 Maint aini ng Y our Sys tem Backu p and Resto re 67 Quick Re ference Gui de Restore Programming (#125) Use this feature t o reinstat e your system a nd telephone programm ing (ex cept the System Da y and Syst em T ime) to the sett ings saved o n the process or module or a PC Card at the last system ba ckup (manu al or aut omatic). Y ou shoul d re[...]

6 Maintaini ng Your Sys tem 68 Backup and Restore Quick R eferenc e Guide 4 Pres s e to start th e restore. If the sy stem dete cts an err or before be ginning the r estore, the bottom li ne of the display shows one of the followin g messag es: • Insert Card or Insert Valid Card • Bad File or Bad File-Try Again • Incompat Version or Incompati[...]

6 Maint aini ng Y our Sys tem Batt ery Rep lac em ent 69 Quick Re ference Gui de Battery Replacement The proces sor module uses two user-r eplaceable A AA alkaline batt eries. The se batterie s provide eno ugh power to retain the system pr ogram min g sett ing s during a power failu re for 45 da ys to si x months , dependin g on the fres hness of t[...]

6 Maintaini ng Your Sys tem 70 Using a PC C ard Quick R eferenc e Guide Using a PC Card Foll ow these step s to upgr ade your s ystem’s software w ith a PC c ard: CAUTION: Befor e starting, v erify that you have batterie s installe d in the proc essor module by viewing the displ ay of the tel ephone at ex tension 10. 1 If you ha ve a 5-slot c arr[...]

6 Maint aini ng Y our Sys tem Using a PC Card 71 Quick Re ference Gui de 5 Power up the syste m: a Reconnect th e power cor d. CAUTION: The powe r cord sh ould hang str aight dow n from the co nnector , flush again st the pla stic case . Do not ins tall the p ower cord a t an angle to the case or with a loo p in it. b If you ha ve a 5-slot carrier [...]

6 Maintaini ng Your Sys tem 72 Using a PC C ard Quick R eferenc e Guide 7 Do not re move the PC c ard. The c ard automati cally conve rts to a backup /restore an d remote access c ard. If yo u removed o ther PC car ds, PVM or AS A/DXD, for example, p ower down t he system a nd reinstall the PC car ds after the u pgrade is complete. 8 If you ha ve a[...]

6 Maint aini ng Y our Sys tem Upgrad ing 1600 DSL and 012E Module Fi rmware 73 Quick Re ference Gui de Upgrading 1600 DSL and 012E Modu le Firmware P ARTNER ACS Relea se 7.0 prov ides a fir mware upgr ade capabi lity for t he 1600 DSL modul e, which is e quipped with p rogrammabl e flash memo ry . The firmwar e to upgrad e this mo dule resides on a[...]

6 Maintaini ng Your Sys tem 74 Upgrading T1 Module Fi rmware Quick R eferenc e Guide Upgrading T1 Module Firmware P ARTNER ACS Re lease 7.0 provides a fi rmware upg rade capabi lity for th e T1 module , which is e quipped wi th programm able flash m emory . The firm ware to upgrad e this mo dule can re sides on a Backup/R estore PC Car d. The s tep[...]

6 Maint aini ng Y our Sys tem Adding N ew Module s 75 Quick Re ference Gui de Adding New Mod ules Addin g new modul es to an exi sting 5-s lot carri er is very similar to inst alling the control unit. CAUTION: Before s tarting, veri fy that you h ave batteri es installed i n the pro cessor module by viewin g the display of the tel ephone at e xtens[...]

6 Maintaini ng Your Sys tem 76 Adding New Mo dules Quick R eferenc e Guide 5 Before you insert the new module , make s ure that the T1 m odule (if u sed) or 1600 DSL modu le (if us ed) is in the leftmos t slot an d that all 4 00 (or 20 0) modules are inst alled to the right of all 012 E, 308E C, or 206 modul es. If you need t o move a m odule to a [...]

6 Maint aini ng Y our Sys tem Replac ing Module s 77 Quick Re ference Gui de 12 Perfor m the fol lowing st eps to repla ce the co ver: a Position t he carrie r cover o ver the modu les so t hat the open ings on t he top of the carrier co ver align correctly with the tabs a t the top of th e instal led 5-slot carrier and modules . b Rotate the carri[...]

6 Maintaini ng Your Sys tem 78 Repl acing Modul es Quick R eferenc e Guide 4 For a 2-slot carr ier config uration, do the foll owing: a Remove the long sc rew at the bott om of the mo dules. b Remove the screws that a ttach the carr ier to the mo dules. c Pull the carrier to t he right to remove it . d Slide th e top modul e to the le ft to disen g[...]

6 Maint aini ng Y our Sys tem Replac ing Module s 79 Quick Re ference Gui de Replacing Modules in a 5-Slot Carrier Replacin g a module in a 5-sl ot carrier i nvolves m any of the steps used in insta lling the mo dules. CAUTION: Before s tarting, veri fy that you h ave batteri es installed i n the pro cessor module by viewin g the display of the tel[...]

6 Maintaini ng Your Sys tem 80 Repl acing Modul es Quick R eferenc e Guide 7 If you ar e repla cing a modul e with one of a different type , make su re that the T1 m odule (if us ed) or the 1600 DSL m odule (if us ed) is in the leftmo st slot, tha t all 400 (or 200) modu les are installed t o the rig ht of all 0 12E, 308EC, or 206 modu les, and t h[...]

6 Maint aini ng Y our Sys tem Replac ing Module s 81 Quick Re ference Gui de 10 Reco nne ct the power cor d . CAUTION: The powe r cord sh ould hang str aight dow n from the co nnector , flush again st the pla stic case . Do not ins tall the p ower cord a t an angle to the case or with a loo p in it. 11 Move th e carrier ’s On/Off switc h to the ?[...]

6 Maintaini ng Your Sys tem 82 Changing System Settings Quick R eferenc e Guide Changing Syste m Settings If yo u are upgra ding P ART N ER ACS Rel ease 7.0 to a newer rele ase by usin g the PC Ca rd upgrade, all o f your sy stem progr amming s ettings are conv erted to work with the new relea se. Howev er , you may want to cons ider so me addition[...]

6 Maint aini ng Y our Sys tem Adding Li nes, Pools, a nd Extensi ons 83 Quick Re ference Gui de Addi ng Lines , Pools, and Ext ensions As your bu siness gr ows or changes , so do your needs for y our P ARTNER ACS. As you upgrade to ne wer releas es, you mus t program fo r new featu res. As you expand, y ou can ad d lines, pools, an d extension s to[...]

6 Maintaini ng Your Sys tem 84 Adding Lines, Pools, and Ext ensio ns Quick R eferenc e Guide • The s ystem automa tically as signs the new line as the last li ne in the Automati c Line S election sequenc e. If you wa nt to change th e order , use Automatic L ine Selectio n . Pooled Extensio ns Y o u can add new lines to existin g pools if your sy[...]

6 Maint aini ng Y our Sys tem Adding Li nes, Pools, a nd Extensi ons 85 Quick Re ference Gui de Adding New Pools Y ou c an create n ew pools i f your system is operati ng in Hybrid mo de. If you a dd outside l ines for u se in a ne w pool, yo u may nee d to use the followin g features: • Dial Mode ( #201) if the new lines are rotary lines • Poo[...]

6 Maintaini ng Your Sys tem 86 Adding Lines, Pools, and Ext ensio ns Quick R eferenc e Guide[...]

Overvi ew 87 7 If Something Doesn’t W ork Overview This cha pter giv es you some tips for fi xing co mmon proble ms fast. Y ou r Release Number The sof tware vers ion you hav e install ed on you r processo r partly d etermine s what your s ystem can d o. Before you c all the Helpl ine, identif y your softwar e ver sion or rel eas e: From a sy ste[...]

7 If Som ething Doe sn’t Work 88 Clearing a Backup-Fail ure Alarm Quick R eferenc e Guide Clearing a Backu p-Failure Alarm If you use Bac kup Progr amming— Automatic (#123) or sy stem in itiated b ackups, and the a utomatic backup fa ils, a Bac kup-Failur e Alarm me ssage ap pears (instead of the defa ult day/da te/time mess age) on t he top li[...]

7 If Some thing Doesn’t Work 012E Module Po wer Manage ment 89 Quick Re ference Gui de 012E Module Powe r Management The power s upply u sed in the 012E mod ule is ad equate to po wer the 12 ET R ports under nor mal condi tions. Ho wever , if t oo many large P ARTNER telep hones (such as th e P AR TNER-34D ) are off-hook with sp eakerphone v olum[...]

7 If Som ething Doe sn’t Work 90 Telephone P roblems Quick R eferenc e Guide T elephone Problems T elephone Prob lems Problem... Check this ... Teleph one doe sn ’t ring Ringer volume may be too lo w. Do No t Disturb or Cal l Forwardin g may be turned on. Line Ri nging may no t be set to Immediate. Telep hone may be faulty; sw itch tele phones [...]

7 If Some thing Doesn’t Work T elephone Pro blems 91 Quick Re ference Gui de Interc om Autodiale r doesn’ t work Is the tel ephone co rd plugged i nto the right jack of the DSS? Is the Inte rcom Autodi aler plugg ed into an electric outlet? Telepho ne cord may be defec tive; switc h cords and try agai n. Can’t record a call Two ca lls may alr[...]

7 If Som ething Doe sn’t Work 92 Calling Pr oblems Quick R eferenc e Guide Calling Proble ms Calling Problems Problem... Check this.. . Can’t make outsid e calls Is Forced Accou nt Code E ntry assig ned to th is extens ion? Is your di al mode (to uch-tone or rotary) incorrect? Use Dial Mod e (#201) to reset it . Has som eone chan ged the Ou tgo[...]

7 If Some thing Doesn’t Work Callin g Problems 93 Quick Re ference Gui de Calls ar e answe re d autom atically I f Automatic System A nswer and/or Direct Ex tension Dia l is turned on, turn it off. If an auxiliary de vice (f ax, modem, v oice mess aging system, a nswerin g machin e) answers wh en it shou ld not; eit her: • Check t he devic e an[...]

7 If Som ething Doe sn’t Work 94 System Problems Quick R eferenc e Guide System Problems System Proble ms Problem... Check th is... Call rings continuous ly, but no one at other e nd You may be usin g Automati c Syst em Answer o r Direct Extension Dial on a system that doesn ’t suppor t far end dis connect; c all your local telephone compan y a[...]

7 If Some thing Doesn’t Work T1 Modul e Problem s 95 Quick Re ference Gui de T1 Module Proble ms Refer to th e P ARTNER ACS R7.0 P C Adminis tration onl ine help.[...]

7 If Som ething Doe sn’t Work 96 1600 DSL Mod ule Problems Quick R eferenc e Guide 1600 DSL M odule Problems 1600 DSL Mo dule Problems Problem... Check th is... The connec tion between the 1600 DS L module and t he serv ice provid er’s gateway is not working. The 16 00 DSL modu le and the gateway used by the servic e provider are not communicat[...]

7 If Some thing Doesn’t Work T ip/ Ring D evice P roblems 9 7 Quick Re ference Gui de T ip/Ring D evice Problems Tip/Ring De vice Problems Problem... Check this... Tip/rin g device does not answ er Device does not recogn ize the dis tinctive r inging pattern used by the sys tem. Set Di stinctive Rin g (#308) for that extensi on to Not Acti ve. Ti[...]

7 If Som ething Doe sn’t Work 98 Tip/Ring Device Problems Quick R eferenc e Guide[...]

99 System Programming F low Chart—How to Use 8 System Prog ramming Flow Chart s T o use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 1 1. • T o St art System Programming: — Pres s f 0 0 — Pres s s s • T o End System P rogram[...]

100 System Flow Chart —Syst em System Date Dial # 1 0 1 Dial the date (MMDDYY ) System Tim e Dial # 1 0 3 Dial the time (HHMM-24 hr . milit ary time) Number of Lines Dial # 1 0 4 Dial two digits (01–31) (R4 or later) or , Dial two digit s (01–19 (Pr ior R4), for # of out side lines assigned to every extension. 3 per ACS processor & 308EC [...]

101 System Flow Chart—Syst em (Continued) Hold Reminder T one Dia l # 1 2 7 Dial 0=Not Active 1=10 sec onds 2=20 sec onds 3=30 sec onds 4=45 sec onds 5=60 sec onds 6=90 sec onds 7=120 seconds 8=150 seconds 9=180 seconds Mode of Operation Press # 1 9 8 Enter the syst em passwo rd Dial 1=Key (factor y setting) 2=Hybrid System Reset— Programming S[...]

102 System Flow Chart —Syst em Speed Dial Numbers System Flow Chart—Lines Dial Mode Dial # 2 0 1 Dial a system line number Dial 1=T o uch-T one 2=Rotary Press n to program another line Hold Disconnect Ti me Dial # 2 0 3 Dial a system line # Dial 00=No Detection, 01=50 msec, 02=100 msec, 03=150 msec, 04=200 msec, 05=250 msec, 06=300 msec, 07=350[...]

103 System Flow Chart—Extensions Line Assi gnment Dial # 3 0 1 Dial a system extension # T o remove all existing line assignments, press r before selecting a line Dial a line number Dial 1=Assigned 2=Not Assigned 3=Select Button then press a programmable but ton (to assign the line to that button). If you use option 3 after a line has been assign[...]

104 System Flow Chart—Extensions (Continued) Pool E xtension As signment Dial # 3 1 4 Dial a system extension # to remove existing pool assignments, press r before selecting a line Dial a pool access code (880, 881, 882, or 883) Dial 1=Assigned 880 2=Not Assigned 881, 882,883 3=Select Button then press a programmable button (auxiliary pools only)[...]

105 System Flow Chart—Dial i ng Restrictions and Permissions Outgoi ng Ca ll Restriction Dial # 4 0 1 Dial a system extension # Dial 1=No Restriction 2=Inside Only (intercom) 3=Local Only (intercom and local) Press n to pr ogram another extension T oll Cal l Prefix Dial # 4 0 2 Dial 1=0/1 plus Area Code and # 2=Area Code and # only System Passw o[...]

106 System Flow Chart—Grou ps Pickup Gr ou p Extensio n Dial # 5 0 1 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to group 2=Not Assigned to group Pres s n to program another extension Calli ng Gr ou p Extensions Dial # 5 0 2 Dial a group # (1–4) Dial an extension # (10–57) Dial 1=Assigned to g roup 2=Not Assigned to g[...]

107 System Flow Chart—Au xiliary Equipment Fax Machine Exten sions Dial # 6 0 1 Dial a system ex tension # Dial 1=Assigned 2=Not Assigned Press n to program another extension Music-On-Hold Dial # 6 0 2 Dial 1=Active 2=Not Acti ve Hotline Dial # 6 0 3 Dial the hotline extension # (not ext. 10, 1 1, or the first tw o extensions of any 206 or 308EC [...]

108 System Flow Chart—Au xiliary Equipment (Continued) Remote Administration P assword Dial # 7 3 0 No Passw ord (8 dashes dis play) Active password (u p to 8 alphanumer ic characters) Password can only be changed a t Extension 10 or 1 1 Music-On- Hold V ol ume Dial # 6 1 4 Dial 1= 2= 3= 4= 5= 6= 7= Application Programming Interface (API) Dial # [...]

109 Centralized T elep hone Pr ogr amm ing Flow Chart—Ho w to Use T o use the Centralized T elephone Programming Flow Chart , follow these instructions fi rst : Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 1 1. • To Enter Programm ing Mode : — Press f 0 0 — Press s s c — Dial the extension nu[...]

11 0 Centralized T elephone Pr ogr amm ing Flow Chart Automatic Line Selection Press * * Press the line/pool/intercom buttons in the desired order Press * * Key Extension : Out side lines i Poole d Ex tensio n : Pool 880 button 1, button 2, i , right i Pools 881-883, individual lines Extens io n Name Displ a y Press i Enter the charact er codes fo [...]

111 Centralized T elep hone Pr ogr amm ing Flow Chart—Co ntinued Do Not Disturb Press a progr ammable button with light s Press f 0 1 Direct Line Pickup— Idle Li ne Press a progr ammable button with light s Press i 8 Cont act Closur e 1 Press f Press a progr ammable button Press f 4 1 Cont act Closur e 2 Press a progr ammable button Press f 4 2[...]

11 2 Extension T elephone Pr ogramming Flow Chart—How to Use T o use the Extension T eleph one Program m ing Flow Chart, follow these instructions first: T o Program at an extension, use the following procedure: • To Start programming : — Press f 0 0 — The green light next t o buttons on which lines or pools are ass igned for the extension [...]

11 3 Extension T elephone Pr ogramming Flow Chart Exte ns ion Na m e D i s pl a y Press i Enter the character codes for the name (See table “V alid Character E ntries”) Background Music Press a programmable button Pres s f 1 9 Personal Speed Dial Numb ers Press f Dial a two-digit code ( 80–99) Dial the phone number —up to 28 digits includin[...]

11 4 Extension T elephone Pr ogramming Flow Chart—Continued Do Not Disturb Press a prog rammable button with light s Press f 0 1 Direct Line Pi ckup— Idle L ine Press a programmable button with lights Pres s i 8 Cont act Closur e 1 Press f Press a programmable button Press f 4 1 Cont act Closur e 2 Press a progr ammable button Press f 4 2 Direc[...]

11 5 Extension T elephone Pr ogramming Flow Chart—Continued T ouch- T one En able Press a programmable button Press f 0 8 VMS Cov er Press a programmable button Press f 1 5 V oice Interrupt On Busy T alk-Back Press a programmable button Press f 1 8 V oice Mailbox T ransfer Press a programmable button Press f 1 4[...]

11 6[...]