Avaya 555-233-128 manual

4600 Series IP Telephone Installation Guide 555-233-128 Issue 6 February 2007[...]

© 2007 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

Issue 6 February 2007 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Document Organization . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 4 4600 Series IP Telephone Installation Guide Chapter 3: Local Administra tive Options . . . . . . . . . . . . . . . . . 47 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Entering Dat a for Administrative Options . . . . . . . . . . . . . . . . . . . . . . 48 Entering Dat a for the 4601 IP T ele[...]

Contents Issue 6 February 2007 5 Appendix A: Rest art Scenarios . . . . . . . . . . . . . . . . . . . . . . . 95 Scenarios for the Rest art Process . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Boot File Needs to be Upgraded . . . . . . . . . . . . . . .[...]

Contents 6 4600 Series IP Telephone Installation Guide[...]

Issue 6 February 2007 7 Chapter 1: Introduction About This Guide This guide describes how to inst all the 4600 Series IP T elephone product line and trouble shoot problems with the telephones. The 4600 Series IP T elephone prod uct line support s two signaling protocols, the Session Initiation Protocol (SIP) and the H.323 protocol. T he chart below[...]

Introduction 8 4600 Series IP Telephone Installation Guide Sets that support both protocols, for example, the 4610 SW , do not support each protoco l simultaneou sly . Instead, a given telephone must be loade d with software that sup ports one protocol or the other . T elephones with H.323 sof tware work only with A vaya Communication Manager call [...]

Change History Issue 6 February 2007 9 Change History Issue 1.0 This document was issued for the first time in November 2 000. Issue 1.1 This version of the document, revised and issued in April 2001, supp orts through DEFINITY® Release 9. Issue 1.5 This version of the d ocument, revised and issued in June , 2001, supports th rough DEFINITY® Rele[...]

Introduction 10 4600 Series IP Tele phone Installation Gu id e What’ s New in This Release New material in this issue to support Release 2.8 software in cludes: ● IP Source Addresses can be filtered for additiona l security (System parameter FIL TERLIST). ● Non-audible alerting can be allowed or prevented (System parameter AUDASYS). ● HTTP/[...]

Terms Used in This Guide Issue 6 Februa ry 2007 11 T erms Used in This Guide 802.1Q 802.1D 802.1Q defines a layer 2 frame structure that support s VLAN identification and a QoS mechanism usually referred to as 802.1D. 802.1X Authentication method for a protocol req uiring a networking device to authenticate with a back end Authentication Server bef[...]

Introduction 12 4600 Series IP Tele phone Installation Gu id e Conventions Used in This Guide This guide uses the following textual, symbolic, and typographic conventio ns to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes ad ditional info rmation about a topic. This information is not required to run your syst[...]

Online Document ation Issue 6 Februa ry 2007 13 Online Document ation The online document ation for the 4600 Series IP T elephones is located at the following URL: http://www .avaya.com/support Related Document s ● DEFINITY ® ECS (Enterprise Communication Se rver) Documentation Re lease 8.4 This document describes how to administer a DEFINITY EC[...]

Introduction 14 4600 Series IP Tele phone Installation Gu id e ● Avaya Communication Manager Sof tware Documentation Release 2.2 This document describes how to adminis ter a switch with A vaya Communication Manager (Release 2.2) sof tware. ● Avaya Communication Manager Sof tware Documentation Release 3.0 This document describes how to adminis t[...]

Related Documents Issue 6 Februa ry 2007 15 ● 4600 Series IP T elephone LAN Administrator Guide (555-233-507) This document describes how to administer DHCP , TFTP , SI P Registration, and other servers as appropriate for the 4600 Series IP and SIP IP T elephones. It also provides troubleshooting guidelines for the 4600 Series IP and SIP IP T ele[...]

Introduction 16 4600 Series IP Tele phone Installation Gu id e ● 4625SW IP T elephone User Guide (16-300298) This document provides det ailed informat ion about using the 4625SW IP T elephone. ● 4630/4630SW IP T elephone User Guide (555-233-764) This document provides det ailed information about using the 4630/4630SW IP T elephone. ● Avaya 46[...]

Issue 6 Februa ry 2007 17 Chapter 2: 4600 Series IP T elephone Inst allation Introduction The 4600 Series IP T elephone product line uses In ternet Protocol (IP) technology with Ethernet interfaces. The IP telephones suppleme nt th e e xisting DEFINITY ® /MultiV antage™ IP Solutions platform. The 4600 Series IP T elephones support DHCP and TFTP [...]

4600 Series IP T elephone Installation 18 4600 Series IP Tele phone Installation Gu id e IP T elephone Models There are seventeen telephone set models de fined in the 4600 Series IP T elephone family: T elephone models cont aining the SW designation have the same appearance, user interface, and functionality as their non-SW counterp art s, with one[...]

Pre-Installati on Checkl is t Issue 6 Februa ry 2007 19 Pre-Inst allation Checklist Before plugging in the 460 0 Series IP T elephone, verify that all the following requirement s are met. Failure to do so prevent s the telephone from working and can have a negative imp act on the network. Print copies of this chec klist for each server and IP telep[...]

4600 Series IP T elephone Installation 20 4600 Series IP Tele phone Installation Gu id e ! CAUTION: CAUTION: Using IP telephones on R8 .4 or R9 requires extreme caution. Y ou would be downgrading the telephones to these ve ry old releases. Downgrading any A vaya IP T elephone other than the 4612 or 46 24 to these old releases has n ot been tested a[...]

Pre-Installati on Checkl is t Issue 6 Februa ry 2007 21 Requirement s to V erify for Each IP T elephone 10a. Y ou have an extension number and an A vaya Communication Manager security code (password) for each IP telephon e. Note: This checklist item applies only to H.3 23 telephones. However , to allow an H.323 telephone user to sign on to a SIP te[...]

4600 Series IP T elephone Installation 22 4600 Series IP Tele phone Installation Gu id e Assembling the 4600 Series IP T elephone ! CAUTION: CAUTION: Be careful to use the correct jack when plugging in the telephone. Th e jacks are located on the back of the telepho ne housing and are flanked by icons to represent their correct use. Powering the 46[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 23 Figure 1 through Figure 1 1 provides illustrations to connect cords to jacks on 4600 IP Series T elephones. See the chart below to det ermine the applicable illustration. Use the illustrations and associated procedures as appropriate f or telephone assembly . T elephone Model: See: [...]

4600 Series IP T elephone Installation 24 4600 Series IP Tele phone Installation Gu id e Figure 1: Connection Jac ks on a 4606/4612/4624 IP T elephone DC (DSS 4624) optional f acultatif optionale il = See Note[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 25 1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other end into the handset. 2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethern et jack on the 4600 Series IP T e[...]

4600 Series IP T elephone Installation 26 4600 Series IP Tele phone Installation Gu id e Figure 2: Connection Jac ks on a 4601/4601+/4602/4602SW/4602SW+ IP T elephone - Option A (DSS 4624) optional f acultatif optionale opcional = 1151B[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 27 Figure 3: Connection Jac ks on a 4601/4601+/4602/4602SW/4602SW+ IP T elephone - Option B (DSS 4624) optional f acultatif optionale o p cional =[...]

4600 Series IP T elephone Installation 28 4600 Series IP Tele phone Installation Gu id e Figure 4: Connection Jac ks on a 4610/4620/4620SW/4621SW/4622SW/4625 SW/4630SW IP T elephone - Option A optional f acultatif optionale opcional = 1151B Note: Note: The 4622SW does not have a handset, but instead can support a second headset.[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 29 Figure 5: Connection Jac ks on a 4610/4620/4620SW/4621SW/4622SW/4625 SW/4630SW IP T elephone - Option B optional f acultatif optionale o p cional = Note: Note: The 4622SW does not have a handset, but instead can support a second headset.[...]

4600 Series IP T elephone Installation 30 4600 Series IP Tele phone Installation Gu id e Figure 6: Connection Jac ks on a 4630 IP T elephone DC optional f acultatif optionale opcional =[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 31 Figure 7: Connection Jac ks on a 4630SW IP T elephone - Option A optional f acultatif optionale opcional = 1151B[...]

4600 Series IP T elephone Installation 32 4600 Series IP Tele phone Installation Gu id e Figure 8: Connection Jac ks on a 4630SW IP T elephone - Option B optional f acultatif optionale opcional =[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 33 Figure 9: Connection Jac ks on a 4610SW IP T elephone - Option A[...]

4600 Series IP T elephone Installation 34 4600 Series IP Tele phone Installation Gu id e Figure 10: Connection Ja cks on a 4610SW IP T elephone - Option B[...]

Assembling the 4600 Ser ies IP Telephone Issue 6 Februa ry 2007 35 Figure 1 1: Connection Jacks on a 4690 IP Conference T elephone optional f acultatif optionale opcional = DC[...]

4600 Series IP T elephone Installation 36 4600 Series IP Tele phone Installation Gu id e Dynamic Addressing Process Note: Note: For IP telephones supporting the H.323 prot ocol, before starting this process you must have an extension number for the IP telephone and the A vaya Communication Manager security code (p assword) for that extension. An ex[...]

Dynamic Addressing Process Issue 6 Februa ry 2007 37 Ethernet Activation The telephone activates the Ethernet line interfac e, the PC Ethernet jack, and dial p ad input to allow the invocatio n of procedures. The activation occurs as soon a s possible after power-up or a reset . The telephone detect s and displays the speed of the Ethernet interfac[...]

4600 Series IP T elephone Installation 38 4600 Series IP Tele phone Installation Gu id e 3. Enter the 802.1X p assword using up to 12 numeric characters and press # . Note: Note: For security purposes, an asterisk displays in place of each dig it entered. 4. The telephone displays the following: 5. If authentica tion is successful, the tel ephone s[...]

Dynamic Addressing Process Issue 6 Februa ry 2007 39 3. Using the list of gateway IP Addresses provided by the DHCP server , the telephone performs a router check. The teleph one cycles through the gateway IP Addresses with ARPs or pings until it receives a respon se. During this search, the 4601’ s Call Appearance Line b indicator flashes contin[...]

4600 Series IP T elephone Installation 40 4600 Series IP Tele phone Installation Gu id e 3. While the app lication file is downloaded to the IP telephone, all IP telep hones except the 4601/4601+ display the following message: where n is the number of KBs received f rom the TFTP server . Then the telephone downloads the 46xxsettings.txt file. 4. Wh[...]

Downgrading Avaya IP Telephones (H.32 3 Only) Issue 6 Februa ry 2007 41 2. Enter the p assword, ending with the # button. The 4601/4601+ provides LED and button-click feedback for each digit upo n entry . T o register the telephone without the extension or passwo rd (unnamed), press only the # button or make no entry and wait 60 seconds. Except for[...]

4600 Series IP T elephone Installation 42 4600 Series IP Tele phone Installation Gu id e Converting Sof tware on A vay a 4600 Series IP T elephones The 4602SW+, 4610SW , 4620SW , and 4621SW IP T elephones use either H.323 or SIP software. These telepho nes come from the factory with H.323 sof tware loaded by default. This section describes how to c[...]

Converting Software on Avaya 4600 Series IP Telephones Issue 6 Februa ry 2007 43 Converting 4602+/4610SW/4620SW/4621SW IP T elephones An H.323 IP telephone can be either in use with possible customize d settings or out of the box with factory default settings. An out of the box telephone requires accessin g the manual programming mode early in the [...]

4600 Series IP T elephone Installation 44 4600 Series IP Tele phone Installation Gu id e H.323-centric SIP H.323 Perform the Mute SIG proced ure to change the SIG parameter value from “ 2 " (SIP) to “ default ” (H323). For information, see Signaling Protocol Identifier on p age 77. Press * to save the SIG p arameter change. Restart t he [...]

Unnamed Registrat ion Issue 6 Februa ry 2007 45 Unnamed Registration As of Release 2.4, 4600 Serie s IP T elephones support unnamed registration. A te lephone can register with the call serve r and receive limited service without requiring a n extension and password entry . Unless otherwise disabled, the telephone automatically attempt s to registe[...]

4600 Series IP T elephone Installation 46 4600 Series IP Tele phone Installation Gu id e In general, each telephone must have a n 802.1X ID and password so that the n etwork access process is successful. When operating under 802. 1X, Avaya suggest s that you: ● pre-stage inst allation in a lab or on a sm all non-802.1X netwo rk, avoiding 802.1X a[...]

Issue 6 Februa ry 2007 47 Chapter 3: Local Administrative Options Introduction After you have successfully in stalled an IP telephone, you might be instructed to administer one of the options described in this chapter . Note: Note: Y ou can modify the settings file to se t parameters for IP telephones that download their upgrade script and applicat[...]

Local Administrative Options 48 4600 Series IP Tele phone Installation Gu id e ! CAUTION: CAUTION: Perform these procedures only if instructed to do so by th e system or LAN administrator . S tatic administration of these optio ns caus es upgrades to work dif ferently than if they are administered dynamically . V alues assigned to options in st ati[...]

Entering Data for Administra tive Options Issue 6 Februa ry 2007 49 5. How to backsp ace depends on the type of telep hone being inst alled, as shown in this cha rt: When you press the applicable button or key to ba cksp ace, the most recently entered digit or period is erased from the d isplay . The cursor remains in the erased character’s forme[...]

Local Administrative Options 50 4600 Series IP Tele phone Installation Gu id e Entering Dat a for the 4601 IP T elephone Because the 4601 IP T elephone has no display , its LEDs indicate: ● when data entry is required, ● whether processing is t aking place, prohibiting dat a entry , and ● confirmation that a process or procedure is complete. [...]

About Local Admin istrative Procedures Issue 6 Februa ry 2007 51 About Local Administrative Procedures Local administrative procedures allo w you to customize the 4600 Series IP T elephone installation for your specific opera ting envir onment. This section provides a description of each local administrative option covered in this guide, with refer[...]

Local Administrative Options 52 4600 Series IP Tele phone Installation Gu id e DHCP chaddr field value C H A D D R (2 4 2 3 3 7) Manually Setting the DHCP Client Hardware Address on page 61. Clear values to factory defaults C L E A R (2 5 3 2 7) Clear Procedure on page 62. Contrast Control C O N T (2 6 6 8) Adjusting the Contrast Control on page 64[...]

Set the 802.1X Operational Mode Issue 6 Februa ry 2007 53 Set the 802.1X Operational Mode Use the following procedure to set or change the o perational mode. 1. While the phon e is on-hook and idle, p ress the following sequ ence of keys on the faceplate of the telephone: Mute 8 0 2 1 9 # (Mute 8 0 2 1 x #) Note: Note: Press the Mute button moment [...]

Local Administrative Options 54 4600 Series IP Tele phone Installation Gu id e Pre-Inst allation Checklist for St atic Addressing Before performing st atic addressing, verify that all the requirements listed in the Re quirements to V erify about the Network section of the Pre-Inst allatio n Checklist are met. Y ou do not have to consider item 4. on[...]

Static Addressi ng Installation Issue 6 Februa ry 2007 55 Note: Note: The displays on the 4602, 4602SW , 4602SW+, 4610SW , 4612, 4620, 4620SW , 4621SW , 4622SW , 4624, 4625SW , 4630, 4630SW , and 4690 IP T elephones accommodate 24 characters per line. The display on the 4606 T elephone accommodates 16 characters per line. Here and in the procedures[...]

Local Administrative Options 56 4600 Series IP Tele phone Installation Gu id e 3. Enter the Gatekeeper IP Address (H.32 3) or Registration Server IP Address (SIP) followed by the # button. The following message displays: where nnnnn is the value of the Management Complex (media server/gatekeeper) transport-layer port number , a value between 0 and [...]

Static Addressi ng Installation Issue 6 Februa ry 2007 57 8. Press the 1 or 0 button to turn 802.1Q on or of f respectively . The display is updated to show the cu rrent status of 802.1Q. 9. Press the # but ton to continue the procedure without changing the displayed status of 802.1Q The following text displays lef t-justified at the top of the dis[...]

Local Administrative Options 58 4600 Series IP Tele phone Installation Gu id e Disable/Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset, he adset, and/or the S peaker on or of f. 1. While the telephon e is on-hook and idle, press the following sequence of keys on the faceplate of the telephone[...]

Visual/Audible Alert ing Procedure Issue 6 Februa ry 2007 59 5. T o change the AGC S peaker value from On to Of f, press 0 . T o change the AGC S peaker value from Off to On, press 1 . If a value differe nt from the current AGCHA ND value and/or the current AGCHEAD value and/or the current AGCSPKR value is entered, all telephones except the 4601 di[...]

Local Administrative Options 60 4600 Series IP Tele phone Installation Gu id e where setting corresponds the current Alert value (NV ALERT): ● Setting is audible-only when NV ALERT = 0 ● Setting is audible/visual when NV ALERT = 1 As of software Release 2.8, the system val ue AUDASYS can be set to allow or prevent the user from changing the typ[...]

Manually Sett ing the DHC P Client Hardware Address Issue 6 Februa ry 2007 61 3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, all IP telephones except the 4601 display the following text: The new value is saved. Manually Setting the DHCP Client Hardware Address Use this procedure t[...]

Local Administrative Options 62 4600 Series IP Tele phone Installation Gu id e “ 2 ,” pressing the number 2 on the dial pad causes Call Appearance Lin e a ’s indicator to wink two times. If the se cond digit you press is “ 4 ,” after an 18 00 millisecond pause, Ca ll Appearance Line b ’ s indicator winks four times. Pressing “ 0 ” ([...]

Clear Procedure Issue 6 Februa ry 2007 63 Use the following procedure to clear the tel ephon e of its administrative, user-assigned and options values. 1. While the telephon e is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 2 5 3 2 7 # (Mute C L E A R #) Note: Note: Press the Mute button moment aril[...]

Local Administrative Options 64 4600 Series IP Tele phone Installation Gu id e Adjusting the Contrast Control Use this procedure to adjust the contrast set ting on any telephone with a display . 1. While the telephon e is on-hook and idle, press the following sequence of keys on the telephone’ s faceplate: Mute 2 6 6 8 # (Mute C O N T #) Note: No[...]

Computer-Telephon y Integration (CTI) Enable /Disable Issue 6 Februa ry 2007 65 Computer-T elephony Integration (CTI) Enable/Disable Use the following procedure to enable or disable the CTI interface. Note: Note: The default for the CTI interface is enab led . The 4601, 4601+, 4602, 4602SW , 4602SW+, and 4690 do not support the CTI interface. In ad[...]

Local Administrative Options 66 4600 Series IP Tele phone Installation Gu id e 4. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. The new values are saved, and the user in terface is restored t o its previous st ate. Enabling/Disabling the FKEU (XMOD) Int[...]

Group Identifier Issue 6 Februa ry 2007 67 3. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. The new values are saved, and the user in terface is restored t o its previous st ate. 4. If a new value was not entered before the first time the # button was p[...]

Local Administrative Options 68 4600 Series IP Tele phone Installation Gu id e 2. Enter a valid Group value (0-999). If a value differe nt from the current Group value is entered, the followin g text displays left-justified at the top of the display: 3. Press the * button to terminate the procedure, or the # button to save the new value. If you pre[...]

Interface Control Issue 6 Februa ry 2007 69 where status is the value of PHY1ST A T , defined as: ● St a t u s i s au to when PHY1ST A T = 1 ● St a t u s i s 10 Mbps HDX whe n PHY1ST A T = 2 ● St a t u s i s 10 Mbps FDX when PHY1ST A T = 3 ● St a t u s i s 100Mbps HDX when PHY1ST A T = 4 ● St a t u s i s 100Mbps FDX when PHY1ST A T = 5 3.[...]

Local Administrative Options 70 4600 Series IP Tele phone Installation Gu id e 6. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. The new values are saved and a rest art occurs automatically . The user interface is restored to its previou s state. 7. For [...]

Disable/Enable Event Log ging Issue 6 Februa ry 2007 71 Disable/Enable Event Logging Use the following procedure to enable or disable logging of system event s. 1. While the telephon e is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 5 6 4 # (Mute L O G #) Note: Note: Press the Mute button moment ari[...]

Local Administrative Options 72 4600 Series IP Tele phone Installation Gu id e 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, all telephones except t he 4601 display the following text: The telephone saves the new value . Logoff Use the following procedure to log of f a telephone.[...]

Turning Off the Ba ck light Issue 6 Februa ry 2007 73 T urning Off the Backlight This procedure applie s only to 4600 Seri es IP T elephones with a display . 1. While the telephon e is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 6 3 3 # (Mute O F F # ) Note: Note: Press the Mute button moment arily[...]

Local Administrative Options 74 4600 Series IP Tele phone Installation Gu id e 2. Enter a valid value between 0 and 7 for the new value of the 802.1 audio p arameter . The following text displays lef t-justified at the top of the display: where d is the value of the 802.1 sig naling parameter . 3. Enter a valid value between 0 and 7 for the new val[...]

Reset System Values Issue 6 Februa ry 2007 75 Reset System V alues Use the following procedure to reset all system in itialization values to the application software default values. ! CAUTION: CAUTION: This procedure erases all st atic information, without any possibility of recovering the data. 1. While the telephon e is on-hook and idle, press th[...]

Local Administrative Options 76 4600 Series IP Tele phone Installation Gu id e 3. Press the * button to continue witho ut resetting the va lues and proceed to S tep 4. Or , press the # button to reset values to their defaults. All phones except the 4601 d isplay the following text left-justified at the t op of the display while the system values ar[...]

Signaling Protocol Identifie r Issue 6 Februa ry 2007 77 2. Press the # butto n to reset values to their defaults, or * to continue a rest art without resetting the values to their default s. Pressing the pound sign ( # ) to reset the system values on a 4601 IP T elephone produces a confirmation tone. The 4601’ s Message W aiting in dicators illu[...]

Local Administrative Options 78 4600 Series IP Tele phone Installation Gu id e All IP telephones except the 4601 display the followin g text left-justified at the to p of the display: where protocol is the telephone ’ s signaling protocol (H.323, SIP , or default) corresponding to the numeric identifier (1, 2, or 0). Because it does not have a di[...]

Site-Specific Option Number Setting Issue 6 Februa ry 2007 79 4. Press the * (aste risk) key to terminate the pr ocedure without restarting the tele phone. Press the # (pound) key to rest art the telephone. The remainder of this procedu re depends on the status of the boot and application files. See Appendix A: Restart Scen arios . Site-S pecific O[...]

Local Administrative Options 80 4600 Series IP Tele phone Installation Gu id e 2. Enter a valid value between 128 and 255 for the SSON . The 4601 provides feedback as you enter ea ch digit using both Call Appearance Line indicators. The indicators alternate winking t he number of times repre sented by the digit you press 200 milliseconds on, 50 mil[...]

Self-Test Procedure Issue 6 Februa ry 2007 81 The single-digit value is represented by Call Appearance Line a , which winks the number of times represented by the current L2Q value 600 milliseconds on, 200 mil liseco nds off . If the current value is zero (AUT O), Call Appearance Line a ’s indicator flutters five times 50 milliseconds on, 50 mill[...]

Local Administrative Options 82 4600 Series IP Tele phone Installation Gu id e T elephones with displays show t he following text, lef t-ju stified at the top of the display , for 1 second after self-te st is invoked: For 4602/4602SW/4606/4610SW/461 2/4620/4620SW/4624/4625SW IP T elephones, a block character with all pixels on then displa ys in all[...]

Issue 6 Februa ry 2007 83 Chapter 4: T roubleshooting Guidelines Introduction This chapter describes problems that might occu r during installation of the 4600 Series IP T elephones and possible ways of resolving thes e prob lems. For problems that occur during normal operation, see “T roubleshooting Guidelines” in the 4600 Se ries IP T elephon[...]

Troubleshooting Guidelines 84 4600 Series IP Tele phone Installation Gu id e 2. If you are using st atic addressing: ● Use the Vie w command to find the names of the files being used and verify that these filenames match those on the TFTP or HTTP se rver . See The V iew Administrative Option on page 85 for more in formation. Che ck the A vaya Web[...]

The View Administrative Option Issue 6 Februa ry 2007 85 The V iew Administrative Option If you are usin g static addressin g and encounter problems, use the following procedure to verify the current values of system p arameters and file ver sions. Viewing the Protocol parameter is a way to determine whether the telephone ha s H.323 or SIP software[...]

Troubleshooting Guidelines 86 4600 Series IP Tele phone Installation Gu id e PWB SN cccccccccccc cccccccc Printed Wiring Board (circuit bo ard) Serial Number , up to 18 ASCII characters (which display on both lines). Applies to all telephones with a display except 4602, 4602SW , 4602SW+, and 4610SW . PWB comcode nnnnnnnnn 9 ASCII numeric characters[...]

The View Administrative Option Issue 6 Februa ry 2007 87 Protocol cccccccc filename.ext ccccccc Ethernet filename.ext cccccccccc cccccccccc Up to 8 ASCII characters, depending on the system-specific signaling protocol (H.323, SIP , etc.) currently being used. Up to 16 ASCII characters: name of the application code file (“big app”) currently sto[...]

Troubleshooting Guidelines 88 4600 Series IP Tele phone Installation Gu id e Error and S t atus Messages Note: Note: This section describes error and st atus messages only for those IP telephones having a display . For error and st atus messages related to inst alling a 4601 IP T elephone, see T roubleshooting the 4601 IP T elephone on page 92. The[...]

Error and Status Mess ages Issue 6 Februa ry 2007 89 Discovering ... CAUSE: The 46xx telephone is attempting to find a DHCP server . RESOLUTION: If this message appears for more than a few seconds, verify with the LAN Administrator that a DHCP server is a ppropriately administered on the network. If there is not supposed to be a DHCP server , you m[...]

Troubleshooting Guidelines 90 4600 Series IP Tele phone Installation Gu id e Hardware failure CAUSE: Hardware failure prevented downloa ding of application file. RESOLUTION: Replace telephone. Incompatible CAUSE: This release of DEFINITY does not support the current version of the IP telephone. RESOLUTION: Upgrade to the current version of A vaya C[...]

Error and Status Mess ages Issue 6 Februa ry 2007 91 No proxy found (SIP only) CAUSE: There is a problem with the SI P registration server and proxy server list. RESOLUTION: Review the server administration to ensure that the correct addresses are specified. V erify the proper operation of the registration server(s) and the intervening network. No [...]

Troubleshooting Guidelines 92 4600 Series IP Tele phone Installation Gu id e T roubleshooting the 4601 IP T elephone Because the 4601 IP T elephone lacks a display , it uses its LEDs to indica te status and error situations. In T able 4 , the Messages shown in the first column correspond to the equivalent conditions described in Ta b l e 3 . Rather[...]

Troubleshooting the 460 1 IP Te lephone Issue 6 Februa ry 2007 93 Extension in Use VISUAL INDICA TION: If the extension is currently being used and a first registration attempt is made, the Message W aiting indicators at the top of telephone and lef t middle of the faceplate display a bro ken flutter (alternating 50 milliseconds on, 50 milliseconds[...]

Troubleshooting Guidelines 94 4600 Series IP Tele phone Installation Gu id e System busy VISUAL INDICA TION: Message Waitin g indicators at top of tele phone and left middle of fa ceplate disp lay a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds of f fo r 500 milliseconds followed by 500 milliseconds off) until either [...]

Issue 6 Februa ry 2007 95 Appendix A: Rest art Scenarios Scenarios for the Rest art Process The sequence of the rest art process depends on the status o f the boot and application file s. This appendix explains the dif ferent scenarios possible. Note: Note: The display messages shown in this appendix d o not apply to the 4601 IP T elephone. Rest ar[...]

Restart Scena rios 96 4600 Series IP Tele phone Installation Gu id e 3. Press the * key to ter minate the procedure without rest arting the telephone. Press the # key to rest art the telephone. The remainder of the proce dure depends on the st atus of the boot and application files: Boot File Needs to be Upgraded Use the following procedure to upgr[...]

Scenarios for the Restart Proces s Issue 6 Februa ry 2007 97 4. When control is passed to the software th at was just loaded, the following messages display: This message continues while the new boot code is being written into RAM. Note: Note: Unplugging the telephone while the flash memory is be ing erased and the boot code rewritten can cause fil[...]

Restart Scena rios 98 4600 Series IP Tele phone Installation Gu id e 9. The script file is processed. The software det ermines that the telephone’ s boot code file name (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot c ode. The fo llowing message displays while the application file is do[...]

Scenarios for the Restart Proces s Issue 6 Februa ry 2007 99 15. While the entire flash memory is erased in pre paration for rewriting t he code, the following message displays: where n is the percent age of memory erased and x is the number of elapsed se conds during erasing. 16. While the boot code is rewritten, the follo wing message displays: w[...]

Restart Scena rios 100 4600 Series IP Teleph one Installation Guide 3. While either the application file if there is one or th e boot code is uncompressed into RAM, the following message displays: This message counts the seconds as the application file (4620_031225.app in this example) is being written into RAM. 4. When control is passed to the cod[...]

Scenarios for the Restart Proces s Issue 6 February 2007 101 9. The script file is processed. The software det ermines that the name of the boot code file in the telephone (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot c ode. The fo llowing message displays while the application file is d[...]

Restart Scena rios 102 4600 Series IP Teleph one Installation Guide 4. When control is passed to the code in RAM, the following message displays: 5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Et hernet displays until the sof tware determines whether the interface is 10 Mbps[...]

Issue 6 February 2007 103 Index Index Numerical 4600 Series IP Telephone Assembling the . . . . . . . . . . . . . . . . . 22 Installation . . . . . . . . . . . . . . . . . . . 17 Models . . . . . . . . . . . . . . . . . . . . . 18 Optional Items for . . . . . . . . . . . . . . . . 21 Powering the . . . . . . . . . . . . . . . . . . 22 Requirements [...]

104 4600 Series IP Telephone Installation Guide Index Enabling/Disabling the F KEU (XMO D) Interface . . . 66 Error and Stat us Messages . . . . . . . . . . . . . 88 Error Conditions . . . . . . . . . . . . . . . . . . 83 Ethernet Activation . . . . . . . . . . . . . . . . . 37 Event Logging . . . . . . . . . . . . . . . . . . . 71 Expansion Module[...]

Issue 6 February 2007 105 Index V View Administrative Option . . . . . . . . . . . . . 85 Visual Alerting . . . . . . . . . . . . . . . . . . . 59 W What’s New . . . . . . . . . . . . . . . . . . . . 10[...]

106 4600 Series IP Telephone Installation Guide Index[...]