Avocent AV Works manual

Installer/User Guide A VW orks TM[...]

INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.[...]

A V Works ™ Installer/User Guide Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation. All other marks are trademarks or registered trademarks of their respective owners. © 2002 [...]

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T able of Contents Chapter 1: Product Overview About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Installation Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks . . . . . . . . [...]

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Contents 1 Pr oduct O ver view About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3[...]

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Chapter 1: Product Overview 3 Chapter 1: Product Overview About AVWorks AVWorks is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R appliance and all its target devices. The cross-platform design ensures compatibility with most popular operating systems and hardware platforms. AutoView 1000R provi[...]

4 AVWorks Installer/User Guide[...]

Contents 2 Inst all ati on Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7[...]

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Chapter 2: Installation 7 Chapter 2: Installation Getting Started Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation. Supplied with AVWorks Your AVWorks package contains the following items: • A VW orks C D [...]

8 AVWorks Installer/User Guide T o install on Microsoft Windows NT, 2000 or XP: 1 . Insert the A VW orks C D -R OM into your CD -ROM drive. If A utoPlay is supported and enabled, the set up program will start aut oma t ically . -or- If y our system does not support AutoPlay , set t he default driv e to your C D- RO M driv e lett er and e xecut e th[...]

Contents 3 Basic O perations Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Appliance/AVWorks Quick Setup Checklist . . . . . . . . . 13 Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Accessing an Appliance . . . . .[...]

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Chapter 3: Basic Operations 11 Chapter 3: Basic Operations Launching AVWorks T o launch A VWorks on all Microsoft Windows operating systems: Select Start - Programs - Avocent AVWorks . -or- Double click the AVWorks icon. AVWorks will launch. T o launch A VWorks on Red Hat Linux (7 . 1 and 7 .2) : From the application folder (/usr/lib/Avocent_AVWork[...]

12 AVWorks Installer/User Guide default display is user-configurable. For more information, see Customizing the AVWorks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance. NOTE : Th e Gro up Sel ecto r pan e does n ot ap pear u nde r the Ap pli anc es or D evic e[...]

Chapter 3: Basic Operations 13 Appliance/AVWorks Quick Setup Checklist The following list is an overview of the steps you will follow to set up and configure your AutoView system. Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R/2000R Installer/User Guide. T o set up the Auto View 1000R/2000R: (Se[...]

14 AVWorks Installer/User Guide Adding an Appliance Before you can access your appliance through AVWorks, you must add it to the AVWorks database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance. T o manually add an appliance with an assigned IP address: 1 . S elect File - New - Applianc[...]

Chapter 3: Basic Operations 15 6. The Con fi gure Cascade Swit ches dialog bo x appears if A VW orks detec ts an attac hed legacy switc h. T his box cont ains a list of all A VR IQ adapt or EI Ds (Elec tronic Ident i fi c a t ion Num bers) ret riev ed from the applianc e and the casc ade switches t o which they are connec ted, if any . W hen t hi[...]

16 AVWorks Installer/User Guide and gatew ay that y ou want to assign t o the unit and click Next . 4. The Selec t A ut oV iew 1 0 00R / 20 00R window appears, prompting y ou to select t he unit to add from t he list of ne w appliances t ha t w ere found. Selec t the unit and t hen click Next . 5. The Con fi guring AutoV iew 1 00 0R/ 2 00 0R windo[...]

Chapter 3: Basic Operations 17 T o discover an appliance by IP address: 1 . S elect T ools - Discover from t he A VW orks Explorer menu. The Discov er W izard appears. Clic k Next to cont inue. 2. The A ddress Range page appears. Type the range of I P addresses to search on the net w ork in t he T o and From boxes. Use the I P address dot notation [...]

18 AVWorks Installer/User Guide an appliance, AVWorks will cache the username and password in memory for the duration of the AVWorks session. NOTE : Y o u can c lea r the l ogin c red enti als by s ele ctin g T ool s - Cle ar Logi n Cred enti als . Figure 3.5: Appliance View Tab Selected T o log into an appliance: 1 . Clic k the Appliances but ton [...]

Chapter 3: Basic Operations 19 Accessing and Managing Your Devices The Devices tab displays a list of devices defined in the database. The Group Selector pane appears if two or more device types are defined. Click All Devices or click on a folder to view all devices of a particular type. When you select a server and click the Connect Video task but[...]

20 AVWorks Installer/User Guide 4. Re view the result s of y our search. -or- Click t he Clear R esults butt on to display the ent ire list again. T o auto search by typing in the Unit list : 1 . Clic k the De vices tab, then clic k on an y item in t he Unit list. 2. Begin typing t he fi rst few characters of a devic e name. T he highlight will mo[...]

Chapter 3: Basic Operations 21 Expanding and refreshing your Video Viewer You can adjust your view using the three buttons at the top of the Video Viewer window. The first button allows you to align the mouse cursors, the second is to refresh the video and the third allows you to expand the Video Viewer window to encompass the entire screen. If you[...]

22 AVWorks Installer/User Guide Adjusting the window size The Video Viewer allows you to set up automatic or manual scaling of the session image. When Auto Scale is selected, the desktop window remains fixed and the server image is scaled to fit the window. When Manual Scale is selected, a drop-down menu of supported image scaling resolutions is di[...]

Chapter 3: Basic Operations 23 Figure 3.10: Viewer Mouse Session Options Dialog Box Setting mouse scaling You can choose among three preconfigured mouse scaling options or set your own custom scaling. The preconfigured settings are: Default (1:1), High (2:1) or Low (1:2). In a 1:1 scaling ratio, every mouse movement on the desktop window will send [...]

24 AVWorks Installer/User Guide T o realign the mouse: Click the Align Local Cursor button on the Viewer toolbar. T o reset the PS/2 connection: 1 . S elect T ools - Session Options in t he V iew er . T he Session Opt ions dialog box appears. 2. Click t he Mouse ta b. 3 . Click the Reset PS/2 butt on. A dialog box appears prompting y ou t o con fi[...]

Chapter 3: Basic Operations 25 Macro Groups settings are specific to each target device and, therefore, can be set differently for each device. These setting are placed into the local client database and applied each time you launch a session to a specific device. T o change the default Macro group: 1 . S elect T ools - Session Options in t he V ie[...]

26 AVWorks Installer/User Guide Figure 3.13: Viewer Macro Dialog Box 2. Click Create . The Create/ Edit Macros dialog box appears. Figure 3.14: Viewer Create/Edit Macro Dialog Box[...]

Chapter 3: Basic Operations 27 3. Type the name of the mac ro in the Mac ro Name fi eld. 4. Selec t the desired c a t egory and key st rokes from the list of A v ailable K ey strokes and c lick Add . -or- Type the key strokes t o send in the K eystrokes fi eld. 5. Click OK to acc ept the mac ro and return to t he Macros dialog box. -or- Click Res[...]

28 AVWorks Installer/User Guide 3 . Click Create . A dialog box appears prompting you to name the new mac ro group. 4. Type in a name. Click OK to sav e t he name and return to t he Macro Groups dialog box. A tab with the new name appears. T o add macros to an existing group: 1 . S elect Macros - Con fi gure from the View er . The Macros dialog bo[...]

Chapter 3: Basic Operations 29 location or folder. The Network tab lets you set a browser URL for that server if you want to view it in a browser window instead of through a session Viewer. The Information tab allows you to enter information about the server including a server description, contact information and any comments you would like to add.[...]

30 AVWorks Installer/User Guide 7 . (Opt ional) Click t he Network tab and type in the U R L to use when establishing a brow ser connec tion t o the serv er . If the fi eld c ontains a value, then the Browser butt on appears in the task bar allowing y ou to launch t he bro wser to that speci fi ed U RL. Figure 3.17: Server Network Properties Tab [...]

Chapter 3: Basic Operations 31 Figure 3. 1 9 show s a connec tion to a server . Figure 3.20 shows a serv er connec ted t o Channel 1 of a legacy switc h. Figure 3.19: Server Connection Example 1 0. When fi nished, c lick OK to sav e t he new settings. -or- Click Cancel to exit without saving t he new settings. Accessing a server via a browser wind[...]

32 AVWorks Installer/User Guide client database. View tabs, sort bars and search functions use these attributes to find specific units within the database. Site organization is based on where your servers are located and refers to the column headings Site and Department, which can be customized to suit your needs. See Modifying custom field names i[...]

Chapter 3: Basic Operations 33 Figure 3.22: Folders View Tab Selected Modifying custom field names Custom field names allow you to change the Site, Department and Location column heading names that appear in the Group and Unit Selector panes. This allows you to group appliances and servers in ways that are meaningful to you. The Department field is[...]

34 AVWorks Installer/User Guide Figure 3.24: Options Dialog Box - Custom Field Labels 2. Selec t a fi eld label to modify and c lick the Modify but ton. The Modify Custom Field Label dialog box appears. 3. Type the singular and plural v ersions of t he fi eld la bel. The length c an be from 1 to 3 2 charact ers. A blank v alue is not allow ed. Sp[...]

Chapter 3: Basic Operations 35 2. Click t he General tab and select the pulldown menu for Sit e, Department or Location. If a name is not in t he pulldown menu, type the name you w ant in the t e xt fi eld. The name can be from 1 to 3 2 charact ers long. Names are not case sensit iv e and c an consist of any combina tion of charac ters ent ered fr[...]

36 AVWorks Installer/User Guide Figure 3.25: Assign To Dialog Box 3. Selec t the sit e, location or folder category from t he pulldown menu. 4. Selec t the t arget from the list of av ailable targets t o which the unit c an be assigned within t he chosen category . This could be empty if no sit e, location or folder has been de fi ned in t he loca[...]

Chapter 3: Basic Operations 37 T o delete an appliance or server: 1 . Selec t the unit(s ) to delete from t he Unit Select or pane. 2. Selec t Edit - Delete. -or- Press the Delete key on y our keyboard. A dialog bo x appears con fi rming the number of units t o be deleted. If y ou are deleting an applianc e, the dialog box includes a Delete Associ[...]

38 AVWorks Installer/User Guide Customizing the AVWorks Explorer Window The AVWorks Explorer window can be resized at any time. Each time you launch the application, the AVWorks Explorer window opens to its default size and location. A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane. You [...]

Chapter 3: Basic Operations 39 4. Click OK to sav e t he ne w brow ser select ion. -or- Click Cancel t o e xit wit hout saving changes. Managing Your Local Databases Each workstation running AVWorks contains a local database that records the information that you enter about your units. If you have multiple workstations, you may configure one statio[...]

40 AVWorks Installer/User Guide Exporting a database This function allows you to export fields from the local database to an ASCII Comma Separated Value file (CSV) or Tab Separated Value file (TSV). The following database fields will be exported. Exported Database Fields Auto View 1 000R/2000R Flag T ype Name Address Custom Field 1 Custom Field 2 C[...]

Chapter 3: Basic Operations 41 T o load a database: 1 . S elect File - Database - Load from the A VW orks Explorer menu. Th e Database Load dialog bo x appears. 2. Brow se to selec t a da tabase to load. 3. Click Load . A progress bar appears during the load. When fi nished, a message appears indicating t ha t the load was succ essful and y ou are[...]

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Contents 4 Mana ging Y our Applian c e Viewing and Configuring Appliance Parameters . . . . 46 Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . 55 Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . 56 Managing Appliance Configuration Da[...]

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Chapter 4: Managing Your Appliance 45 Chapter 4: Managing Your Appliance Once you have installed a new appliance, you have the ability to view and configure unit parameters, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance. This is accomplished through the App[...]

46 AVWorks Installer/User Guide Viewing and Configuring Appliance Parameters The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance. When a category is selected from the list, the parameters associated with the category will first be read from the unit, the local database or bo[...]

Chapter 4: Managing Your Appliance 47 Figure 4.2: Users Dialog Box T o add or modify a user: 1 . Clic k the Users category in t he left column in the AM P . 2. Click t he Add butt on on the right side of t he windo w to add a new user . The A dd User dialog bo x appears. -or- Selec t a user and click t he Modify button t o modify a current user . T[...]

48 AVWorks Installer/User Guide Figure 4.4: User Access Rights Dialog Box b. Selec t a serv er in t he left column for which this user should have acc ess rights. S elect the Add but ton. c. Selec t a serv er in t he right column from which to remove a user ’ s acc ess rights. Click t he Remove button. d. Repea t st eps a and b until t he right c[...]

Chapter 4: Managing Your Appliance 49 In this dialog box, you can enter system information and community strings. You may also designate which stations can manage the appliance as well as receive SNMP traps from the switch. For more information on traps, see Enabling individual SNMP traps in this chapter. If you check Enable SNMP , the unit will re[...]

50 AVWorks Installer/User Guide 5. A dd up to four S N M P management ent ities to monit or this applianc e or lea v e this blank t o allow an y station t o monitor t he appliance. a. Click the Add but ton to de fi ne an allowa ble manager . The Allo wa ble Manager dialog box appears. b. Type in the I P address of the management st a t ion to add.[...]

Chapter 4: Managing Your Appliance 51 Viewing server connections When you select the Devices category for the first time, the AMP will retrieve the servers that exist in the AVWorks database as well as information on how the servers are connected to the selected appliance. The Connection column displays the current server connection. This can be to[...]

52 AVWorks Installer/User Guide to matc h the current c on fi gura t ion in the applianc e. Y our c urrent local database names will be o v erridden wit h the applianc e names. Click Next . 3. A polling appliance message box appears with a progress bar indic a ting that the applianc e informa tion is being ret riev ed. 4. If no changes w ere detec[...]

Chapter 4: Managing Your Appliance 53 Figure 4.8: Configure Cascade Switches Dialog Box Upgrading Firmware You can upgrade the firmware for either the appliance or the AVRIQ adaptors. The AVRIQ adaptors can be upgraded individually or simultaneously. When an upgrade is initiated, you will see a message indicating the current status. As long as an u[...]

54 AVWorks Installer/User Guide Figure 4.9: Firmware Version Dialog Box T o upgrade appliance fi rmware: 1 . Clic k the T ools t ab in the AM P . The T ools dialog box appears. 2. Click t he Upgrade AutoView 1 00 0R/20 00R F irmware button. The Firmw are Upgrade dialog box appears. T ype in t he TFTP (T rivial File T ransfer Prot ocol ) serv er I [...]

Chapter 4: Managing Your Appliance 55 CAU TION: Do not t urn of f th e AutoVie w 1 0 00R / 20 00 R whil e it is r ebo oting . T o simultaneously upgrade multiple A VRIQ adaptors: 1 . Clic k the T ools t ab in the AM P . The T ools dialog box appears. 2. Click t he Upgrade A VR IQ Firmware but ton. The Upgrade A VRI Q Firmw are dialog box appears. 3[...]

56 AVWorks Installer/User Guide Figure 4.11: User Status Dialog Box T o disconnect a user session: 1 . Clic k the Status t a b in t he AM P . The User Status dialog box appears. 2. Click one or more users t o disconnect . 3. Click t he Disconnect Session butt on. A message appears prompting y ou to con fi rm the disconnec t command. 4. Click Ye s [...]

Chapter 4: Managing Your Appliance 57 you ever need to replace your AutoView 1000R/2000R, restore the configuration file to the new appliance and avoid manually configuring it. NOTE : U ser ac co unt in form ation i s stor ed in t he use r dat aba se, no t in the c on fi guration fi le. Fo r more i nfor mati on, s ee Man agin g User D ata base s [...]

58 AVWorks Installer/User Guide 2. Click t he Save Appliance User Database button. The Sav e Appliance User Database dialog bo x appears. 3. Click Browse and naviga te t o a location t o sa v e t he user da tabase fi le. The location appears in t he Sav e T o fi eld. 4. Click Save . The user database fi le is read from t he appliance and sav ed [...]

Chapter 4: Managing Your Appliance 59 Figure 4.12: Appliance General Properties 3. Type in t he name of the applianc e. A w arning will display if y ou enter a duplicate name. 4. Skip t he T ype fi eld. This is read-only for appliances. 5. Selec t the ic on to display for the unit . 6. (Opt ional) Selec t the sit e, department and location t o whi[...]

60 AVWorks Installer/User Guide However, if your machine has a software cursor or pointer shadow enabled, or if your video driver does not support DirectDraw, you may experience a flicker in your mouse cursor when over the title bar of the Viewer. You can either disable the software cursor or pointer shadow, or load a new driver for your video card[...]

Chapter 4: Managing Your Appliance 61 enabled products. New product licenses can be added and existing licenses can be deleted from this dialog as well. T o view licenses: Select Tools - License Manager. The License Manager dialog box appears. T o add a license: 1 . S elect T ools - License Manager . The License Manager dialog box appears. 2. Click[...]

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Contents Appendic es Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . 65 Appendix B: Keyboard and Mouse Shortcuts . . . . . . . 66 Appendix C: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . 68 Appendix D: Troubleshooting . . . . . . . . . . . . . . . . . . . 69 Appendix E: Technical Support . . . . . . . . . . . . . . . .[...]

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Appendices 65 Appendices Appendix A: Updating AVWorks For optimal performance, ensure that you have the latest version of AVWorks available from the Avocent web site. T o update A VWorks: 1 . Download the update fi le from ht tp://www .av ocent .com/support . 2. Double-c lick on the inst aller . The installer will chec k to see if a previous v ers[...]

66 AVWorks Installer/User Guide Appendix B: Keyboard and Mouse Shortcuts Divider Pane Keyboard and Mouse Shortcuts Operation Description F6 Navigates between the split-screens and gives focus to the last element that had focus. F8 Gives focus to the divider . Left or Up Arrow Moves the divider left if the divider has the focus. Right or Down Arrow [...]

Appendices 67 Operation Description Page Down Deselects current selection and scrolls down one page, then selects the last item on the page. Delete Performs the Delete function. W orks the same as the Edit>Delete menu function. Ctrl + Home Moves the focus and the selection to the fi rst r ow in the table. Ctrl + End Moves the focus and the sele[...]

68 AVWorks Installer/User Guide Appendix C: TCP Ports The Video Session Viewer communicates with the AV1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management Panel (AMP) communications with the AV1000R/2000R over TCP port 3211. All dat[...]

Appendices 69 Appendix D: Troubleshooting Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent technical support. Manual Video Adjust Dialog [...]

70 AVWorks Installer/User Guide Appendix E: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: 1 . Check t he pertinent sect ion of this manual t o see if the issue[...]

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LIMITED WARRANT Y A vocent Corporation warrants to t he original retail purchaser t ha t this produc t is and will be free from defects in materials and w orkmanship for a period of 2 4 months from the date of purc hase. A ddit ionally , all A v oc ent products c arry an uncondit ional thirty- day sa t isfaction guarant ee. If, for any reason, y ou[...]

590 - 25 7- 001 A For T echnical Support: Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd. Avocent House, Shannon Free Zone Shannon, County Clare, Ireland Tel: +353 6 1 7 1 5 292 Fax: +353 6 1 4 7 1 8 7 1 Avocent Asia Paci fi c Singapore Branch Of fi c[...]