Blackberry 9900/9930 Bold Series manual

BlackBerry Bold Series BlackBerry Bold 9900/9930 Smartphones Version: 7.1 User Guide[...]

Published: 2012-12-14 SWD-20121214103842871[...]

Contents Quick Help ................................................................................................................................................... 9 Getting started: Your smartphone ................................................................................................................. 9 Popular topics ................[...]

Voice commands ........................................................................................................................................ 83 How to: Voice commands ........................................................................................................................... 83 Troubleshooting: Voice commands .............[...]

How to: Clock ........................................................................................................................................... 200 Troubleshooting: Clock ............................................................................................................................. 203 Tasks and memos .......................[...]

Compass .................................................................................................................................................. 233 How to: Compass ..................................................................................................................................... 233 Maps ................................[...]

Media server ............................................................................................................................................ 292 How to: Media server ................................................................................................................................ 292 Smart accessories ....................[...]

Accessibility options ................................................................................................................................. 352 How to: Accessibility ................................................................................................................................ 352 Calculator ............................[...]

Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery Remove the battery door User Guide Quick Help 9[...]

To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it mi[...]

Remove the battery before you insert or remove the media card. New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartph[...]

Mobile Hotspot mode When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode . Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information [...]

Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon . Compass application Easily determine your direction in relation to the Earth's m[...]

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken. You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options . About switching BlackBerry smartphones When you switch to [...]

Important keys Keys on the front of your BlackBerry smartphone Trackpad • Slide your finger to move around the screen. • Press (click) to select an item. • Press and hold to open a pop-up menu. Menu • Open a menu. • Select a highlighted menu item. • Press and hold to switch applications quickly. Escape • Return to the previous screen.[...]

Keys on the right side of your smartphone Right convenience key • If supported, open the camera. To take a picture, press the convenience key again. • You can also customize this key. Keyboard Shift Capitalize letters. Alt Type the alternate character on a key. Symbol Open the symbol list. Backspace/Delete Delete the previous character or a sel[...]

Turn on flashing LED notification for wireless coverage, 227 Turn off or turn on the Bluetooth connection notification, 281 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available application[...]

Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. BBM Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for BlackBerry smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones Application[...]

Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the[...]

Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder, including applications that you download. BrickBreaker Word Mole Home screen icons These icons are status indicators that ap[...]

Alarm is set Missed call count Calendar reminder count Bluetooth technology is turned on Wi-Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appea[...]

Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons[...]

Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3[...]

1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen . • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite check[...]

• To move the application icon into an application folder, click Move To Folder . Click an application folder. • To move the application icon out of an application folder, click Move To Folder . Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in[...]

Add a message that appears when your smartphone is locked 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen . 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save . Related information Lock or unlock your smartphone, 31 Feature avai[...]

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrat[...]

Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: I[...]

About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network. If you don't already have [...]

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology. While using your smartphone a[...]

Icons for sound and alert profiles, 157 View a location on a map 1. On the home screen, click the Maps icon. 2. Press the key > Find a Location . • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To vie[...]

• To turn on airplane mode, click All Off . • To turn off airplane mode, click Restore Connections . Related information Turn on or turn off data service or set roaming options, 256 Turn on, turn off, or check the status of a network connection, 254 Popular tips Save time and maximize your efficiency with these quick tips. Tips: Finding apps Lo[...]

Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read . • Mark all messages that a[...]

Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All . Switch to another app. Press and ho[...]

Battery Saving Mode when battery power level is low checkbox. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in[...]

Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use . Delete unneeded files. On the home screen or in a f[...]

Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password . Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption . Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone dat[...]

Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key. Capitalize a letter Press and hold the letter key u[...]

Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volu[...]

Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Common troubleshooting I can't make or receive calls Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that your wire[...]

I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network and try again. • If you created an em[...]

Related information Generate an encryption key, 321 Change or delete a contact, 190 Turn on or turn off data service or set roaming options, 256 Options for email filters, 97 Resend a message, 94 Wireless coverage indicators, 258 Turn on, turn off, or check the status of a network connection, 254 Resend a message, 94 I forget my smartphone password[...]

Set options for backlighting, 224 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over[...]

Related information Make your smartphone discoverable, 278 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time befor[...]

Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Hi[...]

Assign an application to a convenience key, 218 Keep an application running in the background and switch to another application, 242 Tips: Extending battery life Close apps when you're finished with them. In an app, press the key and click Close or Exit . Turn on battery saving mode. On the home screen or in a folder, click the Options icon. C[...]

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Check for D[...]

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options . Change the Image Size or Video Format field. Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camer[...]

Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options . Go to the Clear Browsing Data section. Delete messages. Highlight a message. Press and hold the key. On the trackpad, slide your finger up or down. Release the key. Press the key > Delete Messages . Or, highlight a date. Press th[...]

Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware . Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone [...]

Remove the new item indicator . Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, l[...]

Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Fo[...]

View text messages Press the key and S . View call logs Press the key and P . View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key. Move down a screen Press the key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U[...]

In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G Sho[...]

Type a number in a number field Press a number key. You don't need to press the key. Turn on NUM lock Press the key and the Left key. To turn off NUM lock, press the Left or Right key. Highlight a line of text Press the Left or Right key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left or[...]

Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on t[...]

On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage Press A View a list of webpages that you have visited recently Press Y Refresh a webpage Press R Find text on a webpage[...]

Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage Press F Search for text in a presentation Press F Note: You can change what happens when you type on the home screen. To search for text in a presentat[...]

Change to Month view Press M Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the key. Move to the current date Press T Move to a specific date Press G Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you&a[...]

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: User Guide Phone 60[...]

• To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and [...]

During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current . • To answer the incoming call and end the current call, click Answer - Drop Current . To return to the first call, press the key > Swap or Flash . Change your ring tone, notifiers, reminders, or alerts In any sound pr[...]

To resume a call, press the key > Resume . Turn on the speakerphone During a call, press the key > Activate Speakerphone . Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. To turn off the [...]

Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the [...]

• To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't [...]

Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a me[...]

About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Start or stop forwarding calls[...]

About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry smartphone must use a SIM c[...]

Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the home screen, press the key. 2. Press the key > Options > FDN Phone List . 3. Press the key > Enabl[...]

Set options for dialing extensions 1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing . 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. 5. In the Extension Length field, set the default l[...]

Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key > Add Participant . 2. Type a phone[...]

Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feat[...]

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete . Add, change, or delete call log notes 1. From the home screen, press the key. 2. Highlight a call log. 3. Press the key > View > History . 4. Highlight a c[...]

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If[...]

2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, change the Phone List View field to Name . • To sort phone numbers or contacts by most recent use, change the Phone List View field[...]

• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never . • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster . • To stop ending calls automatically when you insert your smartphone in the holst[...]

The H-T telecoil indicator appears at the top of the home screen. Related information About hearing aid mode, 76 About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to co[...]

number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service provider. Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is required, call your voice mail account and take note of the amount of time that passes before being pro[...]

I can't change the number of times that my smartphone rings, 81 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some feature[...]

• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the home screen, press the key. Press the key. Click Options . Cli[...]

I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Pho[...]

My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone. • During a call, press the key, click Activate Han[...]

Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 81 Change the options for voice prompts After you say a voice command, voice prompts might prompt[...]

Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technolo[...]

1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language . 3. Change the Voice Dialing field. 4. Press the key > Save . Related information My smartphone doesn't recognize names or numbers in voice commands, 86 Turn off choice lists for voice commands If your BlackBerry smartphone identifies m[...]

My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers. User Guide Voice commands 86[...]

Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise[...]

Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 310 Message search criteria, 310 Hide filed and sent messages from the Messages application 1. On the home screen, click the Messages icon. 2. Press the key > Options &g[...]

3. Press the key > Save . Hide the new or unread message indicator 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . • To hide the new message indicator, clear the Display New Message Indicator checkbox. • To hide the unread message indicator, change the Display Message Count fie[...]

3. Change the Days To Keep Messages field. 4. Press the key > Save . Related information Some messages no longer appear on my smartphone, 124 Open a new message automatically when you remove your smartphone from your holster 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Change[...]

Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. N[...]

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup . Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Sen[...]

Related information View saved messages, 94 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc . Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are compo[...]

Viewing and replying to email View saved messages 1. On the home screen, click the Messages icon. 2. Press the key > View Saved Messages . View an address instead of a display name In a message, press the key > Show Address . To view the display name again, press the key > Show Name . Reply to or forward an email or PIN message In a messag[...]

• To change the recipients, click Edit . Highlight a contact. Press the key > Change Address . Click a new contact. Press the key > Send . • To resend the message without changing it, click Resend . Related information I can't send messages, 41 Change options for HTML email 1. On the home screen, click the Messages icon. 2. Press the[...]

Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag[...]

3. Press the key > File . 4. Highlight a folder. 5. Press the key > File . View filed messages 1. On the home screen, click the Messages icon. 2. Press the key > View Folder . 3. Click a folder. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains[...]

Option Description Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent to Specify one or more contact[...]

Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject . 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save . Turn on an email filter 1. On the home screen, click the Messages icon. 2. Press the key [...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Reconcile email over the wireless network m[...]

Related information Delete a message, 95 Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Ema[...]

Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help org[...]

Create or delete a Google Mail label 1. On the home screen, click the Messages icon. 2. Press the key > Labels . • To create a new label, click New Label . Type a label name. Click Save . • To delete a label, highlight a label. Press the key > Delete . Preview more of grouped email messages Before you begin: To display more lines of each [...]

2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam . 4. If necessary, click Yes . Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be sup[...]

Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach . 2. Click an attachment type. 3. Click a file. Related information I can't attach a file to a text message, 128 Attac[...]

Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message . • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation . • To delete all the mes[...]

Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcas[...]

Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the key > Options . 3. Click the appropriate public warning system. 4. To choose which types of public warning messages you will receive, select or clear[...]

5. Press the key > Send . Related information Personal distribution lists, 195 I can't send messages, 41 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Reply to or forward an email or PIN [...]

Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and s[...]

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in. 4. Click Save . To stop downloading an attachment, in a me[...]

1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 132 View a hidden file or folder, 133 Contact cards About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contac[...]

Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar. 2. Click More . A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the sl[...]

Allow messages from contacts in your contact list or allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. In the General section, if the Enable checkbox isn't selected, select it. 4. In the Block Incoming Messages section, select one or more message types. 5. Select the Contacts[...]

S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Dig[...]

2. Press the key > Options . 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4. Press the key > Save . Using a secure method, let the recipient know what the passphrase is. Attach a certificate or PGP key to a message You can attach a certificate or PGP key to email and [...]

3. Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key . • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 122 Attachment indicators in S/MIME and PGP protected mes[...]

2. Press the key > Encryption Details . S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone[...]

Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In[...]

You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default sign[...]

Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP . 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save . Change the encryption algorithms for S/MIME or PGP protected messages If a message has multiple re[...]

4. Press the key > Save . To turn on the prompt again, change the Truncation Mode field to Prompt User . Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP . 3. In the General section, clear the W[...]

IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, y[...]

Turn on or turn off data service or set roaming options, 256 Options for email filters, 97 Resend a message, 94 Wireless coverage indicators, 258 Turn on, turn off, or check the status of a network connection, 254 Resend a message, 94 I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected [...]

The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the[...]

A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All .[...]

HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images . • Try viewing your message in plain text. Press the key > Get Plain Text . • Veri[...]

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off. Related information Turn on, turn off, or check the status of a network connection, 254 I&[...]

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization&apos[...]

1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Dow[...]

1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 128 Open a link in a file or an attac[...]

Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 132 View a hidden file or fol[...]

After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 133 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid. 2. Press the key > Explore . 3. Browse to the[...]

Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell . Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet . • To view a list of worksheets, click Table of Contents . • To move to a specific worksheet, click Table of Contents .[...]

Switch presentation views In a presentation, press the key. • To view text only, click View Text . • To view text and slides, click View Both . To view the presentation in its original format, click View Slides . Switch slides In a presentation, press the key > Next Slide or Prev Slide . Rotate or zoom in to or out from a slide When viewing [...]

• If part of a Google Mail conversation doesn't appear, press the key > More of Conversation . • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, A skipped content bar appears[...]

Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the scree[...]

Amplify the volume using the audio boost feature, 138 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options . •[...]

View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 132 View a hidden file or folder, 133 Change the amount of t[...]

2. Click Device > Storage . 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save . Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. • To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture [...]

Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related informat[...]

File extensions Video file formats Audio file formats ASF WMA WMV • Windows Media Video 9 • VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC • Ogg Vorbis AAC — • AAC-LC • AAC+ • eAAC+ AMR — AMR-NB QCP ?[...]

• GIF • PNG • TIF • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media . Related information Supported audio and video file formats and extensions, 141 Music Related information Transfer[...]

Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist . 2. Click a playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Click a standard playlist. 4. Highlight a song. • To change the location of the song in the playlist, [...]

3. If the media controls don't appear at the bottom of the screen, click the trackpad. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon. 5. Press the key > Set Video Thumbnail . Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play[...]

Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Media icon > Video Camera icon. 2. To start recording, click the icon. 3. To pause recording, click the icon. Note: The approximate amount of storage space available for saving videos[...]

2. Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save . Related information View properties for a file, 111 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the home [...]

Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital[...]

2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the home screen[...]

Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the key > Options . 3. Select the Image Stabilization check box. 4. Press the key > Save . Change the revi[...]

2. Press the key > Options . 3. Change the Store Pictures field. 4. Press the key > Save . Pictures Related information Transfer files to and from your smartphone, 29 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set[...]

• To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the key > Rotate . Related information I receive an error message after I rotate a picture, 155 Save a pictur[...]

Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder . Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > Add Folder . 3. If necessary, change the location that the folder is created in. 4. T[...]

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whe[...]

encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption . In the Media Card section, change the Mode field to Device Password . • For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 305 The media player[...]

My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone. Related information Lock or unlock your smartphone, 31 I can't use a [...]

Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the v[...]

1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile . • To change your ring tone or ring volume, click Phone . • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone , Notifier Tone , or Reminder Tone field, do one of the[...]

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert . 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save . To delete a contact alert, highli[...]

Flashing LED color Description LED color for ring tones, message notifications, event reminders, and other application notifications using the sound and alert profiles. Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn on or turn off this notification. The amber LED flashes when your smartp[...]

Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe t[...]

Browser How to: Browser Browser at a glance User Guide Browser 162[...]

Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key &[...]

4. Press the key > Save . Related information Shortcuts: Browser, 56 Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find[...]

2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image . • To zoom in to or out from the picture, press the key > Zoom . • To stop zooming[...]

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, press the key > Paste . Send a web address, link, or picture 1. On the home screen, click the Browser icon. • To send a[...]

Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks . 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit . Change the bookmark. Press the key. Click Save . • To delete a [...]

• To rename a bookmark folder, click Rename Folder . Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder . Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon. 2. Press the key > Options . 3. In the General section, do one of t[...]

Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website. Click the link. Click Add . • To [...]

Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the key > Options . 3. In the General section, below Prompt Before , do one of the following: • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Cl[...]

4. Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Conte[...]

If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your brows[...]

Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security[...]

Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messa[...]

Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed . 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Tips: Browser Turn on browser shortcuts 1. On the home screen, click the Browser icon. 2. Press the key > Options . 3. [...]

On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage Press A View a list of webpages that you have visited recently Press Y Refresh a webpage Press R Find text on a webpage[...]

Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need. • Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 243 I receive [...]

Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your comp[...]

About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on you[...]

Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the home screen, click the Calend[...]

Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the[...]

Turn off your smartphone, 298 I can't schedule appointments that span multiple days, 187 I can't set some fields when scheduling appointments, 188 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete . Respond to a meeting invi[...]

• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend . Change the list of participants for a meeting Before you begin: To perform this task, you must be the meeting organizer. 1. In a meeting, in the Accepted or Declined field, highlight a contact[...]

Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the d[...]

1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Calendar (CICAL) field. 4. Press the key > Save . Change how long your smartphone stores calendar entries 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Dis[...]

1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save . Create a conference call meeting from your computer Before you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creatin[...]

1. On the home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling . 3. Type your conference call information. 4. Press the key > Save . Tips: Calendar Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press th[...]

I can't set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting. Some characters in calendar entries don't appear correctly after synchronization If you schedule appoint[...]

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact from a message, call log, or webpage, highlight t[...]

• Press the key > Copy to SIM Phone Book . Press the key > Save . Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears fo[...]

Change or delete a SIM card contact 1. On the home screen, click the Contacts icon. 2. Press the key > SIM Phone Book . 3. Highlight a contact. • To change a SIM card contact, press the key > Edit . Change the contact information. Press the key > Save . • To delete a SIM card contact, press the key > Delete . • To delete all SIM c[...]

3. Press the key > Continue . Related information I can't attach a file to a text message, 128 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit . 4. Press the key > Add Picture . 5. Find, highlight, and click a picture. 6. If necessary, move the crop bo[...]

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the key > Categories . 2. Select the checkbox beside a category. 3. Press the key >[...]

Synchronize organizer data over the wireless network Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrup[...]

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any sof[...]

• To delete a personal distribution list, click Delete Group > Delete . Note: When you delete a contact from a personal distribution list, the contact remains in your contact list. Multiple contact lists About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each emai[...]

Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language . 3. Change the Global Name Display field. 4. Press the key > Save . View the num[...]

Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider. Replace or merge con[...]

My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience inc[...]

Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic . Note that you must be connected to the wireless network. • To set the date and time [...]

Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Save . Change what appears on the screen when your sma[...]

Change alarm notification options 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Save . Set options for bedside clock mode You can set which sounds or notificat[...]

• To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results . Click a message type. Use the timer 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Timer . 3. Press the key > Set Timer . 4. Se[...]

data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator. Related information Display a second time zone on the clock, 200 Set the date and time, 200 User Guide Clock 204[...]

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key [...]

• To mark the task as complete, click Mark Completed . • To mark the task as deferred, in progress, or waiting, click Open . Change the Status field. Press the key > Save . Hide completed tasks 1. On the home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed . Show tasks in the calendar 1. On th[...]

Synchronize organizer data over the wireless network Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrup[...]

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any sof[...]

Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter . 3. Press the key > New . 4. Type a name for the category[...]

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1. Press and hold the key. • To highlight text character by c[...]

• To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy . 4. Place the cursor where you want to insert the cut or copied text. 5. Press the key > Paste . Type a symbol Press the key. Type the letter that appears below the symbol. Type a special character or letter with an accent P[...]

Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing . 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct . ?[...]

Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use. 1. On the home screen or in a[...]

2. Click Typing and Language > Custom Dictionary . • To add a word to the custom dictionary, press the key > New . Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit . Change the word. Press the key on the keyboard. • To delete a word from the custom dic[...]

Create a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution . 3. Press the key > New . 4. In the Replace field, type the text to replace. 5. In the With field, do one of the following: • Type replacement text. • To insert a macro (for example, the current [...]

Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish. Stop displaying spelling suggestions in the list that appears when you type B[...]

• To stop checking spelling, press the key > Cancel Spell Check . Related information I can't check spelling, 217 Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, H[...]

Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon. 2. Click Device [...]

Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity . 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less[...]

Related information Assign an application to a convenience key, 218 User Guide Keyboard 220[...]

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing[...]

Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the[...]

Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display lan[...]

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 228 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Cl[...]

Use grayscale or reverse contrast for the screen display, 227 Screen display, 224 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons [...]

• To move the application icon into an application folder, click Move To Folder . Click an application folder. • To move the application icon out of an application folder, click Move To Folder . Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in[...]

• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed. 3. Press the key > Save . Turn off pop-up menus You can stop pop-up menus from appearing when you touch and hold your finger on the screen. 1. On the home[...]

Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World. Change themes 1. On t[...]

The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key. Related information Set options for backl[...]

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of[...]

Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Location Settings . 3. Change the GPS Dat[...]

I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window. If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth [...]

Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the Compass application with location-based applications, such as the Maps appli[...]

The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination . Calibrate the compass manually When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more accurate compass reading. 1. On the home screen or in [...]

Maps How to: Maps Map basics Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions . 3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start f[...]

View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map . Send a location You can send a location as a message, for example,[...]

• To zoom to a point on a map, press the key > Zoom to Point . • To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the home screen, click the Maps icon. 2. If your smartph[...]

3. Highlight a location. 4. Press the key > Edit Favorite . 5. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK . Delete a location from your list of favorites 1. On the home screen, click the Maps icon. 2. Press the key > Favorites[...]

2. Press the key > Show Deals . 3. Select a promotion. 4. Select Show Coupon . View more promotion details 1. On the home screen, click the Maps icon. 2. Press the key > Show Deals . 3. Do any of the following: • To view the promotion location, select Map . • To view directions to the promotion location, select Route , confirm the Start a[...]

Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Set Global Map Services . 3. Do one of the following: • To view text on maps only in English, change the Map Display Language field to English [...]

Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window. If you paired your smartphone with a Bluetooth enabled GPS receiver, veri[...]

Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playi[...]

Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. Click an application icon. 3. In the app, do one of the following: • Pres[...]

1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete . View the size of an application database 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information . 3. Press the key > Database Sizes . Troubleshooting: Applications I can't add, update,[...]

Error message and cause Possible solution Error 101 : Application error Error 102 : Java file error Error 106 : Graphics system error Error 205 : Security service error Error 502 : Process terminated error Error 503 : Data corruption issue Error 504 : Data corruption issue Error 505 : BlackBerry Device Software update error Error 507 : Application [...]

Error message and cause Possible solution • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203 : Application process terminated Reset your smartphone. Error 501 : Memory corruption Error 517 : Hardware/software conflict Error 547 : Hardware or system issue Contact[...]

1. Connect your smartphone to your computer. 2. Open the BlackBerry Desktop Software. 3. In the BlackBerry Desktop Software, click Update . 4. To download the most recent version of your BlackBerry Device Software, click Get update . 5. Do any of the following: • To keep a backup file of your smartphone data and settings, select the Back up your [...]

BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that yo[...]

• From a computer, visit www.blackberry.com/blackberryid . • On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID . 2. Complete the instructions on the screen. User Guide BlackBerry ID 249[...]

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the am[...]

If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates . Press the key > View Result . Press the key > Delete Downgrade Data . Related information About backin[...]

Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions: • Verify that your BlackB[...]

My smartphone responds slowly or freezes Try the following actions: • Close unused applications. • Free some of your application storage. • Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or [...]

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that yo[...]

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. • To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, cl[...]

Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network . 3. Change the Network Selection Mode field to Manual . 4. Click a wireless n[...]

wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list Before you begin: To perfo[...]

3. Press the key > My Preferred Network List . 4. Highlight a wireless network. 5. Press the key > Move . 6. Click the new location. 7. Press the key > Close . Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to cha[...]

Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You're connected to a mobile network an[...]

• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. • Verify that you turned on the connection to the wireless network. • Verify that you're connected to your wire[...]

How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Informati[...]

When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-[...]

Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Saved Wi-Fi Networks . 3. Highlight a saved Wi-Fi network. 4. Press the key. • To change options for the saved network, click Edit . Change[...]

Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field. SSID broadcasted Set wh[...]

Option Description WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options app[...]

Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. F[...]

3. Press the key > Troubleshoot > Wi-Fi Diagnostics . 4. Press the key > Options . • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced . • To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save . Connection permissions for third-par[...]

Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wirel[...]

Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • Verify that you turned on the connection to the Wi-Fi network. • Verify that you're in a Wi-Fi coverage area. If you're connecting to a home net[...]

My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting weak. To make another call using Wi-Fi calling,[...]

Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your[...]

Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider. Depending on your w[...]

Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen. 1. On the home screen, click the connections [...]

Related information Bluetooth profiles, 278 Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections . 3. Press the key > Diagnostics . 4. Press the key > Email Report . Troublesh[...]

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first t[...]

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. • If [...]

Turn on or turn off Bluetooth technology, 275 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Highlight a Bluetooth enabled car kit. 4. Press the key > Transfer[...]

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Highlight a paired Bluetooth enabled device. • To rename the device, press the key > Device Properties . In the Device Name field, change the name for the Bluetooth [...]

Option Description Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. Headset (HSP) This profile[...]

Set which contacts are available to share with a Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . • To prevent your BlackBerry smartphone from sharing contacts wi[...]

5. Press the key > Save . Change the pairing name for your BlackBerry smartphone 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . 4. In the Device Name field, type a name for your BlackBe[...]

4. Select the checkbox beside one or more message types. Encrypt data that you send or receive using Bluetooth technology Before you begin: To perform this task, the paired Bluetooth enabled device must support data encryption. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click[...]

• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections . Highlight a Bluetooth enabled device. Press the > Device Properties [...]

I cannot find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent. Related information Search for a file that is saved on your smartphone, 130 I lose my connection with a Bluetooth enabled car kit Try the following ac[...]

NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart [...]

3. Click Add New Device . 4. Align the back of your BlackBerry smartphone with a smart accessory or an NFC-enabled device. 5. If necessary, enter your smartphone password or your accessory's PIN. Send a file using BlackBerry Tag You can use BlackBerry Tag to send files such as pictures, songs, videos, documents, and voice notes between two NFC[...]

application. Smart tags can contain a range of information including web addresses, telephone numbers, email addresses, coupons, graphics, media files, event details, and more. To read a smart tag, NFC technology must be turned on and the backlight on your smartphone must be turned on. View, save, or delete a smart tag When you tap the back of your[...]

Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. 1. In the Applications folder, click the Smart Tags icon. 2. Highlight a smart tag. 3. Press the key > Edit . 4. Change the Type drop-down list, or any of the fields. 5. Click Save . Display a smart tag as a QR code[...]

Copy Bluetooth pairing information to a writeable smart tag Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled device. To make pairing faster between NFC-enabled devices and a Bluetooth enabled device that does not have NFC, you can copy the Bluetooth enabled device's pairing info[...]

• To allow NFC payment transactions when your BlackBerry smartphone is locked or the backlight is off, select the When Locked or Backlight is Off checkbox. • To allow NFC payment transactions when your smartphone is turned off, select the When Powered Off checkbox. 4. Press the key > Save . Turn off the prompt that appears when you send or r[...]

• Verify that NFC technology is turned on. • If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off. • If you are trying to make[...]

Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone using a Wi-Fi networ[...]

3. Click Access Control . 4. Highlight a connection. 5. Do one of the following: • To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field. • To delete a device that's not currently active, press the key > Delete Selected Device . Sele[...]

Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when yo[...]

1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories . 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save . Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories . 3. Highlight a dock profile. 4. P[...]

Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. User Guide Pow[...]

Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. Remove the battery before you insert or remove the media card. User Guide Power and battery 297[...]

Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. [...]

• Reducing the brightness of the backlight to its lowest level. • Reducing the length of time before the backlight turns off. • Turning on the option to automatically dim the backlight. • Reducing the setting for the Mobile Hot Spot automatic shutdown timer. Turn on or turn off battery saving mode When you turn on battery saving mode, your [...]

Troubleshooting: Power and battery My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below. Related information Ti[...]

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures. F[...]

Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. Remove the battery before you insert or rem[...]

Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, c[...]

4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save . Related information Restore smartphone data from your media card, 304 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able t[...]

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer mi[...]

4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: • To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key . • To encrypt files using your smartphone password, change the Mode field to Device Password . ?[...]

• In your media card options, verify that media card support is turned on. • In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card. CAUTION: Formatting your media card will delete all the files from it. Related information Turn on or turn off media [...]

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. On the home screen, click the ico[...]

• To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox. • To change which applications appear in your search results, in the Data Sources and Extended Providers sections, select or clear the checkbox beside one or more of the listed applications. 3. Press th[...]

Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify[...]

2. Press the key. • To view more available search results, click Get More Results . • To add the message that you highlighted to your message inbox, click Add . • To add all the messages from the search results to your message inbox, click Add All . • To delete the search results, click Delete Search . • To start a new search, click Searc[...]

• To search for a contact in your organization's contact list, click Remote Lookup . Type all or part of a contact's name. Click OK . 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View . • To add a contact from your organization's contact list to your contact list, click Add to Contacts . [...]

Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain peri[...]

Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Set[...]

• To lock the keyboard and screen, press the Lock key on the top of your smartphone. • To unlock the keyboard and screen, press the Lock key and slide your finger up. • To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Related information Set or chan[...]

CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Wip[...]

• To allow the uploading of files to the YouTube website, select the YouTube Uploader checkbox. This restriction does not limit access to the YouTube website. • To allow the installation of third party applications, select the Application installations checkbox. • To allow the addition of new email accounts, select the Email account setup che[...]

Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contai[...]

Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options . 3. In the Password Entries section, clear the Allow Clipboard Copy checkbox. 4. Press the key > Save . Hide or show passwords in the Passwo[...]

If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access the files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password, you can access the files in any smartphone that you insert your media card into, as long as you know the smar[...]

Use a certificate to encrypt the encryption keys on your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smar[...]

Change a SIM card PIN code 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card . • To change the PIN code that protects your SIM card, press the key > Change PIN code. • To change the PIN code for fixed dialing on your SIM card, press the key > Change PIN2 code. Memory [...]

• To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. • To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox. • To change how long your sm[...]

About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically. PGP key[...]

Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1. On the home screen, clic[...]

Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys . 3. Highlight a certifica[...]

Certificate and PGP key statuses Status indicators for certificates, PGPkeys, and certification authority profiles Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted [...]

3. Highlight a certificate or PGP key. 4. Press the key > Fetch Status or Fetch Chain Status . Change the trust status of a certificate or PGP key Before you begin: Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates. 1. On the home screen or in a folder, click the Opti[...]

Reason Description Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. PGP key revocation reasons Reaso[...]

• To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status field to Yes . • To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch Status field to No . • To turn off the display name prompt, clear the Prompt for Label checkbox.[...]

3. Press the key > Clear Universal Cache . The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click S[...]

Option Description Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Port Type the port number for your organization’s network. The default port number is 389. Authentication Type Specify whether you must log in to the server.[...]

Change the key store password 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Press the key > Change Key Store Password . Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone pa[...]

Change the service that your smartphone uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to download certificates. For more information, contact your administrator. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanc[...]

Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can't verify. Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your Bl[...]

5. Select the checkbox beside a certificate. 6. Click OK . 7. Enter your key store password. 8. Click OK . Lock your smartphone when you remove your smart card from your smart card reader 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password . 3. If necessary, change the User Authenticator field to Smart Card[...]

To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card . 3. Clear the LED Session Indicator checkbox. 4. Press the key > Save . To turn on notification for smart card connection[...]

2. Click Password . 3. If necessary, change the User Authenticator field to Smart Card . 4. Change the Certificate Status Check field. 5. Press the key > Save . If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your s[...]

2. Click Security > Security Status Information > View IT Policy > IT Policy Details . Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify secu[...]

Interaction permissions for third-party applications, 341 Data permissions for third-party applications, 342 Reset connection permissions for third-party applications 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management . 3. Press the key > Edit Default Permissions . 4. Press the key > Rese[...]

Turn off a prompt for a third-party application connection 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management . 3. Highlight a third-party application. 4. Press the key > Edit Permissions > Prompt Exceptions . • To allow the application to connect to a specific location or resource with[...]

Permission Description Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it. Display Information While Locked Specify whether third-party applications can display information while your smartphone is locked. Related information Set permissions for a third-[...]

Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without kn[...]

I can't download a certificate or PGP key from an LDAP-enabled server Try the following actions: • Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect[...]

Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Conn[...]

Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the home screen or in a folder, click the Op[...]

Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over[...]

Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field [...]

4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 188 About synchronizatio[...]

Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over [...]

Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font[...]

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon. 2. Press the key > Media Options . 3. Select the Display Closed Caption[...]

Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. C[...]

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete . Related information Icons for sound and alert profiles, 157 Hearing aid mode Depending on your BlackBerry smartphone model, this feature might not be supported. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal[...]

Related information About TTY support, 77 Phone options, 74 Voice dialing Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 81 Available voice commands Voice command Description "C[...]

Voice command Description "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 70 Typing accessibility options Change or delete a Word Substitution entry 1. On the home screen [...]

4. Press the key > Save . Related information I have no Advanced Style Options, 217 User Guide Accessibility options 357[...]

Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1. On the home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the[...]

Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be calle[...]

BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority. tap A [...]

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IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Bold 9930 smartphone model number: RDU71CW or RDU72CW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Communi[...]