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Buen manual de instrucciones
Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Bosch Appliances 3. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Bosch Appliances 3 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.
¿Qué es un manual de instrucciones?
El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Bosch Appliances 3 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.
Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Bosch Appliances 3, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.
Entonces, ¿qué debe contener el manual de instrucciones perfecto?
Sobre todo, un manual de instrucciones Bosch Appliances 3 debe contener:
- información acerca de las especificaciones técnicas del dispositivo Bosch Appliances 3
- nombre de fabricante y año de fabricación del dispositivo Bosch Appliances 3
- condiciones de uso, configuración y mantenimiento del dispositivo Bosch Appliances 3
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas
¿Por qué no leemos los manuales de instrucciones?
Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Bosch Appliances 3 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Bosch Appliances 3 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Bosch Appliances en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Bosch Appliances 3, como se suele hacer teniendo una versión en papel.
¿Por qué vale la pena leer los manuales de instrucciones?
Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Bosch Appliances 3, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.
Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Bosch Appliances 3. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.
Índice de manuales de instrucciones
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Página 1
Supplier Logistics Manual | Release 3.0 Supplier Logistics Manual Logistics Requirements of Bosch Group Release 3.0[...]
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Página 2
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 2(35) Contents Preambl e ....................................................................................................................... ...........5 1. Informati on Logist ics ...........................................................................[...]
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Página 3
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 3(35) 2.1.1 Returnable Packaging .............................................................................................15 2.1.2 Disposable Packaging .............................................................................................16 2.2 Hand[...]
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Página 4
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 4(35) 3.6 Security in tr ansportation of goods.................................................................... 26 4.0 Logistics Quality .......................................................................................................... .....28 4.1 S[...]
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Página 5
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 5(35) Preamble Competition in national and international markets has become significantly tougher in recent years. The increased individuality of our customers plac es high requirements on our business, and as a result also on the logistics functions, i n term[...]
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Página 6
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 6(35) 1. Information Logistics Communication between SUPPLIER and BOSCH is the basis of a successful cooperation. The preconditions for this are: Prompt, proactive notification of changes in all matters relating to supplier relations (agreements, processes etc[...]
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Página 7
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 7(35) 1.2.1 Classical EDI For the interchange of ordering data BOSCH uses the following industry standards: REGION STANDARD A. Europe VDA, ODETTE, EDIFACT B. North America AIAG, EDIFACT C. South America RND,EDIFACT D. South Africa VDA, ODETTE, EDIFACT E. Austr[...]
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Página 8
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 8(35) The procurement control concepts KANBAN, DCM and VMI,are supported by a web based Inventory Collaboration Tool provided by the company SupplyOn. Release Process Release Orders are transmitted on a rolling basis. They are updated regularly and generally c[...]
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Página 9
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 9(35) The use of stock movement transactions (in particu lar for consignment arrangements) and self-billing invoice procedures should be agreed specific to location. On specific request of BOSCH, SUPPLIER must use forwarding advice (transport advice), while us[...]
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Página 10
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 10(35) 1.3 Order Processing SUPPLIER receives yearly volumes as non-binding forecast. Based on this, SUPPLIER has to make sure - that production capacity corresponds to this volume and - that sub-suppliers are able to deliver material accordingly. 1.3.1 Execut[...]
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Página 11
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 11(35) 5. Check the possibility of partial delivery 6. Premium freight capabilities and timing 7. Escalation of the problem inside its company If no mutually agreed solution can be found, involvement from the highest levels within SUPPLIER’s organization wil[...]
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Página 12
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 12(35) With VMI, as a rule, gross demands (= production demands) are transmitted instead of delivery call- offs. SUPPLIER will control the delivery to assure VMI stock to be between the agreed min/ max limits (see also 1.2.3). In VMI process material and produ[...]
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Página 13
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 13(35) 2. Packaging Logistics 2.1 Specification of Packaging Packaging is specified between BOSCH and SUPPLIER in accordance with ecological, economic and qualitative criteria which are stipulated in a Bosch catalogue of requirements. Within the start of t he [...]
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Página 14
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 14(35) REGION Requirements FOR DELIVE RIES FROM OTHE R REGIONS TO ... (according to actual IPPC Status) A. Europe IPPC Standard; debarked wood Remark: Requirements d o es not apply to packaging material s ma de of solid wood from European countries which a re [...]
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Página 15
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 15(35) Official plant health certificate Other applicable documents: REGION DOCUMENT S A. Europe VDA 4500 (small load carrier ["KLT"] system) VDA 4902 (barcode labels) ESD standards laid down in DIN EN 61340-5-1 EU packaging directives DIN EN 13427 ?[...]
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Página 16
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 16(35) conductive ) Special process: C,-R-KLT, cover related VDA 4500, plastic pallets It is necessary that the boxes are stor ed and are arranged to assure non dama ge d sea and airfreight. D. South Africa CHEP and TRENSTAR E. Australia CHEP, CEVOL Stillages [...]
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Página 17
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 17(35) D. South Africa Corrugated board to DI N 5 5468 E. Australia Plastic, Card board, Trays (Polystyrene) F. Asia Preferred packaging materials to be defi ned with according BOSCH custo mer plant – except for: - Hong Kong Wooden pallets - Malaysia Paper P[...]
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Página 18
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 18(35) - Malaysia Plastic Spool for PgW (Power Tools division) Unless otherwise agreed the SUPPLIER shall receive returnable packaging only to cover a defined inventory level (generally 3 days) of the product without any charge for their use (basic: future dem[...]
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Página 19
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 19(35) confirmed the stock balance quoted. Quantity discr epancies shall be eliminated by SUPPLIER with the assistance of the responsible BOSCH packaging planner and /or the EDL. In this context and in the case of complaints (for example caused by quantity dif[...]
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Página 20
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 20(35) charged to each supplier involved according to its respective proportion of the total q uantity of returnables used. 2.2.5 Cleaning Empties must meet the necessary degree of cleanliness of the product or to the Bosch specificat ion. Responsibility there[...]
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Página 21
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 21(35) 3. Dispatch Logistics Within the framework of the production system (BPS) implemented by Bosch the target is to transition from two-stage inventory levels to supply chain m anagement without inventory levels. In addition to classic transportation concep[...]
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Página 22
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 22(35) 3.1.2 Premium Freight Premium freight is usually organized by SUPPLIER. SUPPLIER shall agree with the receiving BOSCH plant on the carriers to be used. The costs of premium freight shall be borne by the responsible PARTY. Where BOSCH bears the cost, a p[...]
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Página 23
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 23(35) Available label pockets must be used. Tags must be attached to returnable packaging by means of easily removable, residue-free adhesive spots or adhesive tape. Tags must not be glued onto returnable packaging. In the case of deliveries in "KLT"[...]
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Página 24
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 24(35) - Quantity per packing unit - Name of SUPLLIER/ SUPPLIER number - Batch identification According to the KANBAN process agreed with the plant, KANBANS cards have to be attached at the containers by the supplier The KANBAN cards are provided by Bosch (e.g[...]
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Página 25
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 25(35) - Address of SUPPLIER - BOSCH SUPPLIER number (as on the delivery call-off) - Collection date and time Delivery address: - Destination/ unloading point - Delivery date Consignment data: - Quantity, type of shipping units, where appropriate load meter - [...]
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Página 26
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 26(35) Usage identification (optional) BOSCH part number, incl. quantity and type of packaging (e.g. “KLT”, parcel, Euro pallet) Number of exchange pallets used per order Delivery note number Order number / blanket order number Batch number and, where appr[...]
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Página 27
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 27(35) resulting requirements. For Airfreight only the cooperation with "regulated representatives" is allow ed. Alternatively the cooperation with service provider s is allowed who do not have the admittance to the "regulated representative&quo[...]
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Página 28
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 28(35) 4.0 Logistics Quality 4.1 Supplier Performance Assessment (LEB) − Logistics The aim of Supplier Performance Assessment (LEB) is to provide an objective overall analysis of the purchase decision. It also provides a systematic, comprehensive assessment [...]
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Página 29
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 29(35) Logistics complaints are recorded and evaluated according to the category of failure (see attach ment 2) and the costs incurred. In the event of non-conformance with the standards set out in the Supplie r Logistics Manual, or the site-specific standards[...]
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Página 30
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 30(35) 5. Outlook BOSCH is continuously striving to improve its in coming and outgoing logistics processes. This means that the requirements placed on suppliers will continue to ch ange in future. The goal is to formulate standardized requirement s and to limi[...]
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Página 31
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 31(35) 6. Abbreviations 3PL Third Party Logistics: Integrated external logistics service provider (transport and/ or warehousing) ABS Acrylonitrile-butadiene-styrene AIAG Automotive Industry Action Group ASN Advanced Shipping Notice AT Working day BPS Bosch Pr[...]
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Página 32
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 32(35) Milkrun transportation concept with predetermined routes and regular transport intervals ODETTE Organization for Data Exchange by Tele Transmission in Europe PE Polyethylene PP Polypropylene PPS Production planning system PS Polystyrene PVC Polyvinyl ch[...]
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Página 33
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 33(35) 7. Attachments Attachment 1 Supplier Result Assessment (LEB) : Criteria of the logistics result (LR) Attachment 2 Categories of logistics complaints[...]
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Página 34
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 34(35) Attachment 1: Supplier Result Asse ssment (LEB): Logistics Result (LR) (Assessment Period till 31.12.2006) The current valid LEB is availabl e from the responsible RB contact.[...]
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Página 35
Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 35(35) Attachment 2: Categories/subcate gories of logistics complaints Quantity differencess (MD): - Higher than ASN / delivery note - Lower than ASN / delivery note Delivery notes (LP): - No ASN at delivery - incorrect /missing DN data - deviation between ASN[...]