BT Broadband manual

Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’ s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British T elecommunications plc[...]

1234 5 Check your box cont ents. Fit an ADSL lter to every phone socket that you use in your home. Sockets could be used by t elephones, faxes and digital TV bo xes (e.g. Sky ® ). These devices need to use a lter to pr event inter fer ence with your broadband service. Using the br oadband cable (grey ends), connect your Hub to an ADSL lte[...]

B T T otal Br oadband U ser Guide Follow   guide r st[...]

  T o install your BT Home Hub, please follow your handy    guide. This User Guide booklet contains mor e detailed set-up and ser vice information, including troubleshooting.  5 Y our BT Home Hub and B T T otal Broadband.  9 Setting [...]

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 Hold tight! Y our super-fast broadband is her e! Thanks for choosing B T T otal Br oadband.   For simple, quick br oadband set-up, we sugges t you use our separat e  guide. Use the guide you’ re reading now t o nd out all about your broadband service, including more detai[...]

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Learn about… [...]

 Learn about…[...]

Learn about…   Y our complete broadband package includes lots of gr eat features to help you get the most out of the internet.    BT Home Hub 7 BT T otal Broadban[...]

 Learn about… B T T otal Broadband Y our super-fast BT T otal Broadband ser vice includes lots of great f eatures and ser vices, including email, security , great online cont ent and more. Once you’ve set up your Hub and are online, nd out about all the gr eat things BT T otal Broadband has to off er at  ?[...]

Set-up [...]

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Set-up   Getting set up with BT T otal Broadband is easy . Simply follow the separ ate  guide and CD or use this section for more detailed set-up inf ormation.  [...]

 Set-up    Open your Hub box and check you’ve every thing you need to get star ted. Y ou may not need to use all the items enclosed t o set up your broadband. W e’ll explain what you need as you go through this set-up. If something you need to use is missing, please call us on 0800 731 0265.[...]

Set-up     If this is your rst connection to the internet, please go to step 4. If you already connect to the int ernet using a modem, router or Hub, it   to avoid problems [...]

 Set-up    Y our Hub needs to be plugged into mains power and one of the ADSL lters that you tted in step 4.  Plug the broadband cable (gr ey ends) into the Broadband sock et on your Hub and the DSL socket on one of the ADSL lters.  Plug the power cable into your Hub’ s power socket and [...]

Set-up     W ait for your Hub’ s Broadband light to glow blue. This will tak e a few minut es. If the Broadband light isn ’t glowing blue af ter a f ew minutes, see page 24    Decide how you’ re going to connect your comp[...]

 Set-up  (recommended) Run the CD to help you connect your comput er to your Hub and mak e sure your computer is set up correctly f or using BT T otal Broadband. If you have more than one computer , run the CD on each one to connect it to your Hub.  Inser t the CD i[...]

Set-up  > If you don ’t have a wireless adapter or your computer isn ’t wireless-enabled, see page 40  Find your Hub’ s preset network name/SSID and wireless k ey . These are printed on your wireless settings car d (found in your Hub’ s box) and also on the back of your Hub. Network name/SSID: Wireless k ey: Security type: WP[...]

 Set-up  Use your wir eless adapter’s software to set up your wir eless connection – its help function may be useful if you’ re not sure how to do this – or f ollow the instructions for your computer’ s operating system below .  [...]

Set-up     – you’ re now connected to B T T otal Broadband using your BT Home Hub. T o continue set-up and explore BT T otal Broadband’ s great feat ures, including security , email, B T Broadband T alk – and more, go to  [...]

 Set-up  Open your web browser – you should be on the internet. . If you can ’t connect to the internet, please r estar t your computer and try these s teps again. > If you still can ’t connect, please check your computer’ s IP settings are correct (see page 44) or run the CD > If a dial-up window appears, see page 45  [...]

 Help[...]

Help [...]

Help   How to get help – if you need it – including broadband connection and general tr oubleshooting.   Connecting to the internet using the B T Home Hub 24 Connecting to the internet using other devices (i.e. [...]

 Help Help with connecting to the internet using the B T Home Hub For example: you can ’t browse the internet or send email, and your internet connection ’s very slow .        Press and r elease the Restart button on the side of your Hub, and then restar t yo[...]

Help       – do not turn off or restar t your Hub when the Upgr ading light is ashing orange. Y our Hub’ s sof tware is being upgr aded remotely . Please wait – it can take up to 30 minutes befor e[...]

 Help    Y our Hub is connecting to broadband. Please wait a while.   After you’ve ins talled your Hub, it can tak e [...]

Help    Broadband is active, but your Hub can ’t connect to it.  Check broadband service status by calling 0800 169 0199. If ser vice is okay , restart your Hub by pressing and releasing the Restart button on the side of the Hub.  W ait a couple of minutes u[...]

 Help     tr y unplugging the lter and plugging your phone directly into the phone socket – if ther e’s a dial tone this indicates a faulty ADSL lter . T r y swapping the lter  if you’ re using an [...]

Help    Y our Hub is connected to br oadband, but there may be a pr oblem with your computer and/or its connection to the Hub. T r y the f ollowing:  restart your Hub by pressing and releasing the Restart button at the side of the Hub  restart your computer ?[...]

 Help Help with connecting to the internet using other devices (i.e. not the B T Home Hub) If you aren ’t using a BT Home Hub, please check your equipment’ s documentation – there may be a tr oubleshooting section. Y our router’ s lights can of ten also help you identify a problem. The following tips may also help:  make sur e all [...]

Help  Setting up or using a B T T otal Broadband f eatur e For example: B T email set-up, using BT Broadband T alk, connecting to your Hub using wireless, B T security set-up and more.  Find out what’ s included in your BT T otal Broadband service and how to set up feat ures such as email, security , your[...]

 Help General tr oubleshooting In this section you’ll nd some answers to the more common connection problems. If you’ re online, see   for lots mor e help and advice.  My CD won ’t run. What should I do? 33 Where can I nd my username and passwor[...]

Help  My computer or device does’t work with WP A, can I still use wireless on my Hub? 41 The wireless connection to my Hub is unr eliable. What can I do? 42 My computer displays a message ‘Windows cannot congure this wireless connection ’ when I tr y to set up a wireless connection. What can I do? 42 Where can I get some help wit[...]

 Help  Y our username and password details wer e sent to you by email or letter when you order ed the ser vice. Y our username is usually  ?[...]

Help  If you no longer have a need for old electrical equipment, please dispose of it following your local authority’ s recycling advice. F or more information, please contact your local authority or the equipment’ s seller .  ?[...]

 Help  Follow the example below that most closely matches your home set-up:          ?[...]

Help         ?[...]

 Help   No. When you get to  guide step 3, you’ll simply plug your broadband cable straight into the ADSL master sock et’ s DSL[...]

Help  Please note: if you use an online speed checker t o test your broadband speed during these ten days, it may give you an inaccurat e and misleading result. If it’ s   , please try the following:  restart your Hub by pressing and releasing the Restart button on the side of the Hub  chec[...]

 Help    Y our BT Home Hub only accepts Ethernet (wir ed) or wireless connections. If your computer doesn ’t have an Ethernet por t, yo[...]

Help     It may be possible to upgrade your comput er operating system or wir eless adapter to suppor[...]

 Help  W e recommend you keep your Hub and computers at least 20 feet away fr om refriger ators and microwave ovens. Thick walls, metallic sur faces (e.g. [...]

Help  computer by clicking Start then All progr ams and looking through the list. Once you nd this software, you can either use it to set up your wireless connection – its help function may be useful if you’ re not sure how to do this – or there may be a tick box that allows Windows to contr ol the wireless set-up. Then follow the[...]

 Help          Go to[...]

Help        Go to St[...]

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Y our BT Home Hub     Y our BT Home Hub[...]

 Y our BT Home Hub[...]

Y our BT Home Hub     All you need to know about your Hub’ s lights, buttons and settings.   Hub over view 50 Hub buttons summary 51 Hub lights 52 Hub so[...]

 Y our BT Home Hub Find Handset Reset to Defaults Wireless Association Restart Us e the Hu b ligh t s to che ck ho w the H ub and bro adb and c onne c tio n are wor ki ng – se e pag e 52 Us e but t ons f or re s ta r tin g Hub and wire les s set -up – see pag es 5 1 and 16, respectively Cl ip on t his cov er to help keep your ca ble s tid[...]

Y our BT Home Hub  Hub buttons summar y  Sets your Hub to wireless association mode. Pr ess this button and the Phone and Wireless lights ash or ange. This button is used to connect a BT Hub Phone to your Hub. Please ref er to the BT Hub Phone User Guide[...]

 Y our BT Home Hub Hub lights Here’ s a quick summar y of what your Hub lights mean…     Hub power on Conn ect ed to broadband Wireless enabled B T Br oadban d T alk enabled –    Hub star ting up Connecting to broadband (please wait) – Conn[...]

Y our BT Home Hub  Hub sockets summary Power sock et connects Hub to mains power using the Hub’ s power adapter Broadband sock et connects Hub to your broadband line via an ADSL lt er Ethernet socket connects computers, games consoles or other devices using a wired connection Phone socket connects a standard telephone to your Hub f or[...]

 Y our BT Home Hub Hub feat ures There ar e many feat ures that your Hub off er s although many are advanced and aren ’t required in normal day-to-day use. Access Hub Manager and click on Help to nd out more. T wo key Hub f eatur es are described in mor e detail below .   Y ou can save energy when y[...]

Notices    As you know , with BT T otal Broadband and your BT Home Hub you can enjoy adding a number of services to your home network. Add these to all the online activities you may also be doing – such as listening to internet radio, watching online video and downloading les – and you[...]

 Notices  This product intentionally gener ates low-level radio fr equency signals and as such, there is a very small risk that this product may interfere with sensitive medical devices, for example a heart pacemaker , when in close pr oximity . If you have any concerns, BT r ecommends that you consult the medical device manufacturer befor[...]

Useful inf ormation   Broadband Lif e: www .bt.com/broadbandlife Y our BT Y ahoo! Home Page: bt. yahoo.com Help and suppor t: www .bt.com/broadband/help BT Y ahoo! Online help: bt. yahoo.com/help BT Br oadband T alk help: www .bt.com/broadbandtalk/help BT Digital V [...]

 Index ADSL lters 13, 14, 36-37, 38 Anti-virus 31 Broadband Lif e 8, 19, 20, 31 Broadband light 26. 27, 28, 29 Broadband speed 3, 39 BT Access Contr ol 54 BT Br oadband T alk 31, 34, 51 BT Home IT Support 1, 31, 43 BT Hub Phone 35, 51, 54 BT P ower Save 51, 54 Connecting Hub to computer 15–20 Email address 34 Ethernet 12, 19, 29, 40 Exte[...]

Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’ s respective standard conditions of contract. Nothing in this publication forms any part of a contract. © British T elecommunications plc[...]