Cisco Systems 5.x manual

Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Netw orking Guide f or Cisco Unity (With Micr osof t Ex c hange) Re lease 5.x Se ptember , 20 07 Text Part Number: OL -13844-01[...]

THE SPECIFICATION S AND INFORMATION RE GARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHAN GE WITHOUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILIT Y FOR THEIR APPLICATION OF ANY PR[...]

iii Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 CONTENTS Preface ix Purpose ix Audience ix Document Conventions ix Cisco Unity Documentation x Obtaining Documentation, Obtaining Support, and Security Guid elines x Cisco Product Security Overview xi CHAPTER 1 Networking in Cisco Unity 1-1 Overview: Networking i[...]

Contents iv Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Setting Up System Broadcast Messaging for Sending to All Subscribers in the Direc tory (Optional) 2-10 Changing the Default Sea rch Scope for the Cisco PCA (Optional) 2-11 Enabling Live Reply Between Cisco Un ity Serv ers in the Same Dialing Domain (Optio[...]

Contents v Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Prerequisites for Setting Up Internet Subscriber Accounts 4-1 Creating Internet Subscriber Accounts 4-2 Before Creating Internet Su bscriber Accounts 4-2 Before Creating Trusted In ternet Subscriber Accounts 4-4 Using the Cisco Unity Bulk Import Wizard to [...]

Contents vi Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Blind Addressing and AMIS Networking 5-30 AMIS Subscribers 5-3 1 Identified Subscriber Messaging 5-32 Live Reply to AMIS Subscribers 5-33 Deleting AMIS Subscribers 5- 34 Extension Addresses 5-34 Determining How AMIS Subscribers Appear in the Outlook Addre[...]

Contents vii Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Customizing VPIM Subscriber Directory Update Settings 7-28 Extending Identified Subscriber Mess aging to Include VPIM Subscribers 7-34 Gathering Information About Cisco Un ity to Configure Another Voice Messaging System for VPIM 7-36 VPIM Concepts and De[...]

Contents viii Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 VPIM Subscribers Correspond to Ci sco Unity Ex press Subscribers 8-6 Additional Functionality 8-7 Networked System Broadcast Message s 8-7 CHAPTER 9 Primary Location Settings 9-1 Overview: Primary Location Settings 9-1 Primary Location Profile Settings [...]

ix Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Preface This preface describes the purpose, audience, and conv entions of the Networking Guide for Cisco Unity , and provides in formation on ho w to obtain related documentation. Purpose The Networking Guide for Cisco Unity introduces yo u to the v arious netwo r[...]

x Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Preface The Networking Guide for Cisco Unity also uses the follo wing con ventions: Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the document. Caution Means re a d e r b e c a re f u l . In this situatio[...]

xi Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Preface Cisco Product Security Overview This product contains cr yptographic features and is subject t o United States and local country laws gov erning import, e xport, transfer and use. Deliv ery of Cisco cryptographic pro ducts does not imply third-party author[...]

xii Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Preface[...]

CH A P T E R 1-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 1 Networking in Cisco Unity Overview: Networking in Cisco Unity In Cisco Unity, “n etworking” is th e general term for messaging between Cisco Unit y servers, and between C isco Unity and ot her voice messaging systems. The term networking has a[...]

1-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Message Addressing Options Message Addressing Options W ith AMIS, Bridge, and VPIM Networking, you can set up dif ferent addressing opti ons, as follo ws: • Blind Addr essing —W ith blind addressi ng, Cisco Unity has the in[...]

1-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 1 Networking in Cisc o Unity Locations and Externa l Subscribers • A Combination —The various w ays of sending and recei ving messages, as detailed in Ta b l e 1-1 , are not mutually e xclusi ve. F or example, i f the Cisco Unity server s in your or [...]

1-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Voice Connector Location, messages are decrypted by the V oice Connec tor before they are sent by Exchange over the Internet or any TCP/ IP network via SMTP . (Messages to regular Internet subscribers are sent directly b y the [...]

1-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 1 Networking in Cisc o Unity Comparison of AMIS, Bridge, and VPIM Networking • Bridge Networki ng • VPIM Networking The schema extension s needed to support Dig ital Networkin g and AMIS Networki ng are part of the general s et of schema extensions f[...]

1-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 -2 Inter operabi lity AMIS Bridge VPIM For the most up-to-date list of supported voice messaging systems, see the applicable Supported Har dware a nd Softwar e, and Sup[...]

1-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 1 Networking in Cisc o Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 -5 Int er national A vailabi lity AMIS Bridge VPIM All countries in whi ch Cisco Unity is sold. For a list of countries for which there is a voice-f ax card approved [...]

1-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 -8 Spoken Name Confirmation AMIS Bridge VPIM A vailable when a re corded v oice name exists for the AMIS subscrib er . V oice names for AMIS subscribers must be recorde[...]

1-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 1 Networking in Cisc o Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 - 1 0 Deliv ery Receipt/ Read Receipt AMIS Bridge VPIM The AMIS protocol does not support this functionality . A request for a deli very or read receipt may be allo w[...]

1-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 - 12 Distr i bution Lists AMIS Bridge VPIM The AMIS protocol does not support deli very to a distributi on list on the recipient v o ice messaging system. Outbound m e[...]

1-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 1 Networking in Cisc o Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 -13 Mailbo x ID T r anslation AMIS Bridge VPIM Not a vai lable. Prefix es can be def ined so that Cisco Unity subscribers can address messages to Octel subscriber s [...]

1-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Ta b l e 1 -16 Priv ate Messages AMIS Bridge VPIM The AMIS protocol does not support this functionality . Messages marked pri v ate when the y are sent are not marked pri v ate w[...]

1-13 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 1 Networking in Cisc o Unity Road Map to th e Networking Documentation : Where to Go from Here Road Map to the Networking Documentation: Where to Go from Here If your installation includes multiple Cisco Unity serv ers network ed together and accessing [...]

1-14 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 1 Networking in Cisco Unity Road Map to the Networking Documenta tion: Where to G o from Here[...]

CH A P T E R 2-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 2 Digital Networking Overview: Digital Networking Each Cisco Unity serv er has a maximum number of subscr ibers that it can serve. When the v oice messaging needs of your or ganizations require more t han one Cisco Unity server , the servers can be [...]

2-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Overview: Digital Networking Note that Cisco Unity servers that are licensed for Unif ied Messaging (UM) and Cisco Unity servers that are licensed for V oice Messaging (VM) can use Digita l Networking to exchange messages. There are n[...]

2-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Setting Up Digital Netwo rking • The Cisco Unity Data and Active Directory (Cisco Unity 5.x and Later with Micr osoft Exchang e) white paper, at http://www .cisco.com/en/US/products/ sw/voi cesw/ps2237/prod_whi te_papers_list.html [...]

2-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Se tting Up Cisco Unity to Use Digital Networking 9. Optionally , enable liv e reply between su bscribers on dif ferent Cisco Unity servers. See the “Enabling Li ve Repl y Between Cisco Unity Serv ers in the Same Dial[...]

2-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Setting Up Cisc o Unity to Use Digital Networking Step 3 Write do wn the value of Physical Address, excluding th e hyphens, or sa ve it to a file that you can a ccess during online registration. (For example, if the ph[...]

2-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Se tting Up Cisco Unity to Use Digital Networking Customizing the Primary Location To Customize the Primary Location Step 1 In the Cisco Unity Administrator, go to the Netw ork > Prim ary Location > Prof ile page.[...]

2-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Setting Up Cisc o Unity to Use Digital Networking To Set the Addressing Search Scope Step 1 In the Cisco Unity Admin istrator, go to the Network > Primary Location > Addressing Options page and set the addressing[...]

2-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Se tting Up Cisco Unity to Use Digital Networking To Set the Automated Attendant Search Scope Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity T o ols Depo t icon. Step 2 In the left pane, under Ad[...]

2-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Setting Up Cisc o Unity to Use Digital Networking Container1 and Contai ner2, and if CiscoUnity Serv er2 will import users from Con tainer3 and Container4, the Ci sco Unity message store services account for each Cisco[...]

2-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Se tting Up Cisco Unity to Use Digital Networking Identif ied subscriber messagi ng for subscribers on th e same Cisco Unity server is enabled when the check box is unchecked. By de fault, the box i s unchecked. Step 3[...]

2-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Setting Up Cisc o Unity to Use Digital Networking Note that indi vidual subscribers can be granted pe rmissions to send system broadcast messages e ither on the local Cisco Unity server only , or to subscribers on mul[...]

2-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Se tting Up Cisco Unity to Use Digital Networking • Cisco Unity must identify the sender o f the message as a subscriber . This happens eithe r when the sender logs in to his or her mail box to send the me ssage, or [...]

2-13 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Procedures for Setting Up Cisc o Unity to Use Digital Networking • T o V erify Call T ransfers from the Aut omated Attendant to Subscribers on Other Cisco Unity Servers, page 2-13 • T o V erify Call T ransfers from a Directory H[...]

2-14 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions To Verify Identified Subscriber Messaging Between Networked Subscribers Do this test if the Cisco Uni ty servers ha ve been conf igured for identif ied subscriber messaging between network [...]

2-15 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions • Distrib ution Lists, page 2-22 • System Broadca st Messages, page 2-2 3 Locations and Digital Networking Central to ho w Digital Networking w orks is a Cisco Unity object call ed a l[...]

2-16 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Release to Switch Transfers from the Automated Attendant or a Dir ectory Handler to Subscribers on Other Cisco Unity Servers By default, when a caller en ters the extension of a subscriber [...]

2-17 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions • A subscriber places a phone call to anothe r subscriber , and then leav es a message When the subscriber has logged on to Cisco Unity, Cisco Unity can ident ify the message as being fr[...]

2-18 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Subscribers on the Cisco Unity servers in the dialin g domain can use the phone to send messages to and reply to messages from th e subscribers on Unity 3, and vice versa. Ho wev er , ident[...]

2-19 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Figur e 2-2 No Ov er lapping Extensions If the numbering plans for each lo cation do not ov e rlap, setting u p alternate extension s is optional because they are simply a con venience for[...]

2-20 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Figur e 2-3 Number ing Plans Over lap Cisco Unity Administrator Scope W ith the exception of pu blic distrib ution lists, all subscrib ers and other Cisco Unity objects (such as call handle[...]

2-21 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Another instance of the Cisco Unity Administrator appears in a sep arate bro wser windo w . This is the Cisco Unity Administrator of the server that you selected. Searching for Subscriber [...]

2-22 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Step 3 Double-click the subscriber accou nt that you want to edit. The applicable Ci sco Unity Admin istrator will be displaye d in a browser windo w . See the GSM H elp fi le for more i nf[...]

2-23 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions By default, each Unaddressed Me ssages and System Event Messages distrib ution list has the same recorded voice name, b ut they are no t assigned an extension because subscribers typicall [...]

2-24 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Notable Behavio r Message Administrator b y using the options in T abl e 2-1, which result in a system b roadcast being transmitted to al l subscribers on the local server or to al l subscribers on multip le servers within the direct[...]

2-25 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 2 Digital Networking Notable Behavior Mapping Subscribers to Cisco Unity Servers Each Cisco Unity server handles a distinct group of subscribers. In lar ge org anizations, it is possible that more than one Cisco Unity server will be in use at the same p[...]

2-26 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 2 Digital Networking Notable Behavio r[...]

CH A P T E R 3-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 3 Cross-Server Logon, Trans fers, and Live Reply This chapter describes the cross-server logon, transfer , and liv e reply features for Cisco Uni ty servers network ed via Digital Netw orking. Phone system and network considerations for deploying cr[...]

3-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Overview of Cross-Ser ver Logon, Transfe r, and Live Reply Although the cross-ser ver featu r es are distinct features, they all use the same underlying functionality—an enhanced sup ervised call transfe[...]

3-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Overview of Cross-Server Lo gon, Transfer, and Live Re ply In your en vironme nt, these factors can create delays that may c ause the cross -server f eatures to be unusable or unfeasible for callers. Y ou [...]

3-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Overview of Cross-Ser ver Logon, Transfe r, and Live Reply Why Cross-Server Tr ansfer Is Needed In installations with multiple Cisco Unity serv ers network ed via Digital Networ king, the number that Cisco[...]

3-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Cross-Server Logon Why Cross-Server Live Reply Is Needed Cross-server li ve reply is needed for the same reasons detailed in the “Why Cross-Server Transfer Is Needed” section on page 3-4 : • Only the[...]

3-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Cross-Server Logon Although cross-server log on will transfer the calls to the home serv er in the above cases, doing so for a larg e number of subscribers will increase the load on the Cisco Unity servers[...]

3-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Cross-Server Logon Step 2 V erify that calls to the pilot number fo r the server are r outed to the Opening Gr eeting. The Default Call Handler routing rul e (which cannot be deleted or mod ified) sends ca[...]

3-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Cross-Server Transfer from the Automated Attendan t and Directory Handlers To Test Cross-Server Logon Step 1 For each nu mber listed in the Pilot Numbers secti on on the Network > Dial ing Domain Option[...]

3-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Cross-Serv er Transfer fro m the Au tomated Attendant and Directory Handle rs • The cross-server features are supported for in te grations with Cisco Unif ied Communications Manager (CM) (formerly kno wn[...]

3-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Cross-Server Transfer from the Automated Attendan t and Directory Handlers To Verify That Call Routing Rules Are Set to Route Calls to the Open ing Greeting Step 1 In the Cisco Unity Administrator, go to [...]

3-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Cross-Serv er Transfer fro m the Au tomated Attendant and Directory Handle rs Step 4 In the New V alue list, click 0 , and then click Set . Step 5 When prompted, click OK . Y ou do not need to restart the[...]

3-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Cross-Server Live Reply To Test Cross-Server Transfer Step 1 For each nu mber listed in the Pilot Numbers secti on on the Network > Dial ing Domain Options page , use a phone to call the number and v e[...]

3-13 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Cross-Server Live Reply this case, the subscriber con versation on the originating Cisco Unity pl ays a prompt to the caller saying that l i ve reply is u na vailable and suggesti ng that the caller reply[...]

3-14 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Cross-Server Live Reply Procedures: Enabling Cross-Server Live Reply Verifying That Call Routing Rules Are Set to Route Ca lls to the Opening Greeting Do the follo wing procedure on each Cisco Unity serv [...]

3-15 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 3 Cross-Server Logon , Transfers, and Live Reply Troubleshooting For f ailov er systems, f irst test that the primary destination ser vers answer cross-ser ver calls. Then manually fail ov er the destination serv ers to verify th at the secondary serv e[...]

3-16 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 3 Cross-Server Lo gon, Transfers, an d Live Reply Dialing Domain Op tions Page Reference Dialing Domain Options Page Reference For info rmation about dialing domain options set tings, see the “Dialing Do main Options Page” sect ion in the “Network [...]

CH A P T E R 4-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 4 Internet Subscribers See the follo wing sections: • Overvie w: Internet Subscribers, page 4-1 • Prerequisites for Settin g Up Internet Subscriber A ccounts, page 4-1 • Creating Internet Subscr iber Accounts, page 4-2 • Internet Subscriber [...]

4-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 4 Interne t Subscribe rs Creating Internet Sub scriber Accounts • V erify that the addressing search scope is set to either the dialing dom ain or the global di rectory on all of the networked servers, so that Cisco Unity subscribers, n o matter which s[...]

4-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 4 In terne t Subscribers Creating Internet Sub scriber Accounts Step 5 Click Te s t . Step 6 In the T est Results box, click the link provi ded to vie w the test results. Step 7 If no errors are reported, proceed to Step 8 . Otherw ise, do the following [...]

4-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 4 Interne t Subscribe rs Creating Internet Sub scriber Accounts Note The System Administration Guide for Cisco Unity is av ailable at http://www .cisco.com/en/US/products/ sw/voice sw/ps2237/prod_m aintenance_guides_list. html . Before Creating Trusted In[...]

4-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 4 In terne t Subscribers Creating Internet Sub scriber Accounts To Install the Voice Connector for Ex change 2000 Step 1 Log on to the Exchange se rver on which you are installing the V oice Connector . Step 2 Disable any vi rus-scanning servic es on th [...]

4-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 4 Interne t Subscribe rs Creating Internet Sub scriber Accounts T o view V oice Connector proper ties in Exchange System Manager , W indo ws Script Host v ersion 5.6 or later must be installed on the E xchange server . (Note that if the Exchange server us[...]

4-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 4 In terne t Subscribers Creating Internet Sub scriber Accounts Step 4 Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5 . The order of the column headers does not matter , though it is a good [...]

4-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 4 Interne t Subscribe rs Creating Internet Sub scriber Accounts T o learn more about the opti ons presented in the dial og boxes that ap pear as the wizard proceeds, click Help . Step 3 When prompted to choo se the type of subscriber to create , click Int[...]

4-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 4 In terne t Subscribers Creating Internet Sub scriber Accounts Step 8 Repeat this procedure until al l Internet subscriber accounts are created withou t error , and then proc eed to the “ After Creating Internet Subscrib er Accounts” section on page[...]

4-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 4 Interne t Subscribe rs Creating Internet Sub scriber Accounts Step 10 On the subscriber record, customize settings as applicable, and then click the Sa ve icon. To Create an Internet Subscriber Account by Importing Existing User Data Step 1 In the Cisc[...]

4-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 4 In terne t Subscribers Internet Subscriber Concepts and Definitions • When a subscriber leaves the or ganiza tion or oth erwise no longer needs a Ci sco Unity acco unt, you can delete the Internet su bscriber account. Se e the “Delet ing Internet [...]

4-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 4 Interne t Subscribe rs Internet Subscriber Con cepts and Definitions • Cannot own priv ate li sts. • Cannot set up or receiv e message notifications. • Cannot recei ve message w aiting indication s. Subscriber Experience with Internet Subscribers[...]

CH A P T E R 5-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 5 AMIS Networking Overview: AMIS Cisco Unity supports th e Audio Messaging Interchange Specif ication analog (A MIS-a) protocol, which provides a mechanism fo r transferring v oice mess ages between different v oice messaging systems. AMIS Networkin[...]

5-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Setting Up Cisco Unity to Use AMIS • Considerations for Deplo ying AMIS with Ci sco Unif ied Communications Manager an d Cisco Gatew a ys, page 5-3 • T ask List: Setting Up Cisco Unity to Use AMIS, page 5-3 Prerequisites Before start[...]

5-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Setting Up Cisco Unity to Use AMIS Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways In a Cisco Unif ied Communications Manager (CM) (formerly kno wn as Cisco Unified CallManager) en vironme [...]

5-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS 6. Customize the AMIS Restricti on T able as needed. See t he “Customizing the AMIS Restriction T able” section on page 5-11 . 7. Set up the AMIS sche dule. See the “Setting Up the[...]

5-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS If the Exchange serv er on which the V oice Connector wi ll be installed is in a dif ferent routing gr oup than the Exchange servers on which Cisco Unity subscribers are homed, routing g[...]

5-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Step 14 Click Next . Step 15 On the Co nf irm Directory d ialog box, clic k Next to launch the setup. Step 16 If you did not check the Cisco Secure Messaging Service check b ox in Step 7[...]

5-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 5 In the tree in the left pane, expan d the Servers container . If the organization properties at the top of the tree ha ve been set such that admini strati ve groups are displayed [...]

5-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Step 2 If you do not h av e a current backup of the registr y , click Registry > Export Registry File , and sa ve the regist ry settings to a f ile. Step 3 Expand the follo wing key: [...]

5-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS To Create the UAmis Account When the Partner Exchange Server Is Running Excha nge 2000 or Exchange 2003 Step 1 On the Cisco Unity server , browse to the director y in which Cisco Unity i[...]

5-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS .U Amis_<ServerName>.PS1 For more inf ormation, refer to Microsoft documentat ion. Step 12 On the Cisco Unity server , bro wse to the directory in which Cisco Unity is inst alled[...]

5-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Designating Voice Ports for Outbound AMIS Calls In installations with multiple Cisco Unity serv ers networked tog ether via Digital Networking, design ate voice ports for AMIS calls onl[...]

5-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Step 2 Click the Find icon. Step 3 Double-click the AMIS restriction, whic h by def ault is named {Def ault AMIS}. Note The AMIS restriction table is specif ied on the Netw ork > AMI[...]

5-13 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 2 Enter a mean ingful name f or the location. Step 3 Enter a Dial ID. The Dial ID identifies this lo cation to Cisco Unity. Step 4 Record a voice name for the location. Step 5 For [...]

5-14 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS To Create AMIS Delivery Locations by Using the Cisco Unity Administrator Step 1 In the Cisco Unity Administrator, go to the Ne twork > D elive ry Locations > Prof ile page. Step 2[...]

5-15 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 3 If desired, add optional column h eaders to the f irst ro w . Be sure to separate the column header s with commas. Although the Ci sco Unity Bulk Import wizard does not requ ire [...]

5-16 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Step 12 If you had import erro rs, continue with the fo llowi ng “T o Correct Errors That Occurred When Importing Deli very Locati on Data from a CSV File” procedure. To Correct Err[...]

5-17 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Before Creating AMIS Subscriber Accounts This section li sts—in order—the i ssues that you must co nsider be fore creating AMIS subscriber accounts. AMIS subscribers can be created [...]

5-18 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Although most restriction table sett ings do not apply to AMIS subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications A ssistant (PCA ), administ[...]

5-19 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS T o learn more about preparing a CSV f ile for use with the Cisco Unity Bu lk Import wizard—including information on t he required and optiona l column headers for your CSV f ile—se[...]

5-20 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS if a ro w does not contai n a val ue, the deliv ery location that the Cisco Unity Bulk Import wizard prompts for is used as a default. Y ou can import e xternal subs cribers for multipl[...]

5-21 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Correcting CSV Import Errors The error log f ile contains data that the Cisco Uni ty Bulk Import wizard could not imp ort. The wizard reports the first error it detect s in a row i n a [...]

5-22 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Step 6 Select the Subscriber T emplate to use. Step 7 Enter the Re mote Mailbox Num ber , whi ch is the numb er that the remote vo ice messaging system uses to route messages to this AM[...]

5-23 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS • Identified subscriber messaging on each serv er must be enabled as describe d in the “Enabling Identified Subscriber Messaging” section on page 5-24 . • Identif ied subscriber[...]

5-24 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Procedures for Se tting Up Cisco Unity to Use AMIS Step 6 Repeat Step 1 through Step 5 on e ach Cisco Unity in the fo rest. Enabling Identified Subs criber Messaging If the system is using f ailov er, you must make this change on both t[...]

5-25 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions you already ha ve cross-server transfer conf igured, s ee the “Opt ional: Enabling Cro ss-Serv er T ransfer for External Subscribers” section on page 3-10 for details on e xpanding the cross-server t r[...]

5-26 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions In compliance with the AMIS protocol, Cisco Unity batches outgoing me ssages by node, with a maximum of nine messages per batch. If th ere are more than nine messages for a particular node, Cisco Unity ends[...]

5-27 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions outgoing messages reaches a multipl e of nine. F or example, one port will be used fo r message deliv ery if there are nine or fe wer messages to a node. For 10–18 messages, t wo ports will be used. F o [...]

5-28 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions • There could be times during t he day when the numb er of AMIS messages spikes. The storage limit must be high enoug h to handle this. • If hard disk space on the Exchange server is limit ed, you may w[...]

5-29 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Locations and AMIS Networking Central to ho w you set up AMIS is a Ci sco Unity object called a loca tion. Each Cisco Unity server is associated with one location, referred to as the de fault or primary lo[...]

5-30 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Blind Addressing and AMIS Networking AMIS blind addressing is one of the method s that Cisco Unity provides for addressing AMIS messages to users of another v oice messaging system. Blind addressing allo ws[...]

5-31 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Note that when you delete a deli very location, bli nd addressees at that locati on are also remov ed from all pri vate lists. Consider notifyi ng subscribers of th ese potentia l changes to their priv ate[...]

5-32 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions • Cannot use the Cisco Unity Inbox to ch eck messages. • Cannot own priv ate li sts. • Cannot set up or receiv e message notifications. • Cannot recei ve message w aiting indication s. Setting up AM[...]

5-33 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Y ou can enable ISM for AMIS, Bridge, and VPIM subs cribers (collecti vely referred to as external subscribers), so that Cisco Unity will include them wh en comparin g calling numbers to extensio ns. Note [...]

5-34 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Note the follo wing: • Li ve reply to AMIS subscribers is enab led automatically , and cannot be disabled. • Li ve replies to AMI S subscribers with accounts on other Cisco Unity serv ers do not use the[...]

5-35 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions the contact from a user account. In th is way , you can reduce the n umber of e-mail messages in advertentl y sent to contacts and simplify addressing for those who send voice messages to AMIS subscribers [...]

5-36 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Preventing Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant In the transitio n from a le gacy voice messaging syst em to Cisco Uni ty, your or ganization may choo[...]

5-37 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Migrating Subscribers from Another Voice Messaging System to Cisco Unity If you are using AMIS to migrate fro m another v oice messaging system to Cisco Unity, there are se veral tools that you can use to [...]

5-38 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Private List Considerations for Migrating Subscribers When you migrate AMIS subscrib ers, consider notifying Cisco Unity subscribers of these potential effects on pri vate distrib ution list membership: •[...]

5-39 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Figur e 5-1 AMIS Br idgehead Configur ation Design Considerations Because AMIS calls are placed and answered on the Cisco Unity server on which the AMIS deli very locations we re created, you can con figur[...]

5-40 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Maintenance indi viduals who use the remote voice m essaging syst em in Ne w Y ork, you create an AMIS deli very location, and optiona lly , AMIS subscribers, on the Ne w Y ork Cisco Unity serv er . When subs cribers who are associated [...]

5-41 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Troubleshooting Step 3 On the Services tab, in the f ield The Follo wing Information Services Are Set Up in This Profi le, click Microsoft Exchange Serv er . Step 4 Click Pro perties . Step 5 On the Advanced tab, click Add . Step 6 In [...]

5-42 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Notable Behavio r Inbound Messages Are Delivered Only to Primary Extensions When addressing a message to a Cisco Unity subscriber , users on the remote voi ce messaging system must use the primary extension of t he Cisco Unity subscribe[...]

5-43 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Notable Behavior Note Only the installation program will be in this language; currently , the Event Log messages, logging, properties, and config uration settings are not l ocalized.[...]

5-44 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 5 AMIS Networking Notable Behavio r[...]

CH A P T E R 6-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 6 Bridge Networking The Cisco Unity Bridge acts as a netwo rking gate way between a Cisco Unity system and an Octel system on an Octel analog network. The Bridge commun ica tes with Octel servers b y using the Octel analog networking protocol and wi[...]

6-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 6 Bridge Networkin g[...]

CH A P T E R 7-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 7 VPIM Networking Overview: VPIM Networking Cisco Unity supports the V oice Prof ile for Internet Mail (VPIM) protocol, whi ch is an industry standard that allows dif ferent voice messaging systems to exchan ge v oice, fax, and text messages o ver t[...]

7-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Setting Up Cisco Unity to Use VPIM Networking Related Documentation • “Using VPIM for Ne tworking with Cisco Unity Express or Other Cisco Unity Systems” • “T roubleshooting VPIM T ransport, ” at http://www .ciscounitytools.co[...]

7-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Setting Up Cisco Unity to Use VPIM Networking Task List: Setting Up Cisco Unity to Use VPIM Networking Use the task list that follo ws to set up VPIM Networking in Cisco Unity. The cross-references take you to detailed procedures for th[...]

7-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking 9. If you plan to conf igure Cisco Unity to automatically update the VPIM subscriber directory , run ConfigMgr .exe in order to create the UVPIM account. See the “Creating t[...]

7-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking • Choose the Exchange (or relay) server that will handle outgoi ng messages to the remote v oice messaging system. • Choose the Exchange server(s) on which to inst all th[...]

7-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Event Sink will be installed.) While an y method or combination of meth ods can be used, two common ways to accompli sh name resolution are through Domain Name System (DNS), a[...]

7-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 4 If you recei ved a reply when pinging the IP address in Step 2 , but no repli es when pinging the domain name in Step 3 , see the “Resolving Names with IP Addresses?[...]

7-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking • That the server on which the V oice Connector wi ll be installed is able to rout e messages to the server that handles outgoing SMTP messages. • That the Exchange server[...]

7-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Verifying the Recipient Policies or Creating a New One Depending on your Exch ange org anization, you may be able to use t he default recipient policy for the V oice Connecto[...]

7-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Step 11 Click OK , and then click Ye s to the w arning about updati ng the corresponding r ecipient e-mail addresses. Setting Up the Voice Connector for VPIM Networking Insta[...]

7-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking To Install the Voice Connector for Ex change 2000 First uninstall an y pre vious versions of the V oice Connector . See the “Uninsta lling the Ci sco Unity V oice Connecto[...]

7-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Step 17 If you did not check the Secure Messaging Serv ic e check box in Step 7 , skip to Step 18 . Otherwise, do the following sub-steps in the Cisco Unit y Secure Messaging[...]

7-13 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 6 W ithin the Se rvers container , expand the <Ser ver name><Storage gr oup>Mailbox Store (<Ser ver name>) container for the server on whic h the V [...]

7-14 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Step 4 If you are installing the T ransport Event Sink b y running the V oice Connector instal lation program from a Cisco Unity D VD or CD, insert the disc in the computer ,[...]

7-15 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking To Control What Happens to Messages That Cannot Be Delivered Step 1 On the Exchange serv er on which the V oice Connector is install ed, start Regedit. Caution Changing the [...]

7-16 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Creating the UVPIM Account by Using ConfigMgr.exe (Optional) If you plan to conf igure Cisco Unity to automat ically update th e VPIM subscribe r directory based on th e info[...]

7-17 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 4 In the Create the PowerShell Script That Creates th e VPIM Account a nd Mailbox dialog box, choose the path and f ile name for the script that will create the VPIM ac[...]

7-18 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Be sure to let anyone who administers Active Dire ctory and Exchange kno w about the UVPIM mailbo x so that it is not mov ed or deleted by mistake. T o av oid inadvertently m[...]

7-19 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking proceed with the rest of the setup. After v erifying that messaging w orks correctly between Cisco Unity and the v oice messaging systems for which deli very lo cations hav [...]

7-20 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Step 11 Indicate whether incoming messages from t his VPIM location should be con verted to another audio format. Step 12 Indicate whether outbound messages t o this VPIM loc[...]

7-21 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking To Create VPIM Delivery Locations by Using the Cisco Unity Bulk Import Wizard Step 1 Before you run the Cisco Unity Bulk Import wizard, disabl e virus-scanning services and [...]

7-22 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Modifying Existing Delivery L ocations by Using the Cisco Unity Bulk Import Wizard If you want t o use the Cisco Unity Bulk Import wizard to mak e modif ications to e xisting[...]

7-23 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 2 In the left pane of the T ools Depot windo w , in the Diagnostic T ools directory , double-click SysCheck . Step 3 On the W elcome to the Cisco Unity Configuratio n W[...]

7-24 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking 5. Subscriber T emplates In the Cisco Unity Administrator, you can specify settings for a group of subscri bers by using a subscriber template. Subscri ber templates contain [...]

7-25 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking • Confir m that the data is separate d by commas, and no tabs, spaces, or semicolons separate the dat a in the f ile. • If any data includes a space, quotes, or co mmas,[...]

7-26 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Step 12 Continue with the follo wing “T o Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import W izard” procedure. To Create VPIM Subscriber Accounts by U[...]

7-27 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 3 Brow se to the directory location of the output log f ile you specif ied during the import. (The default location and f i le name is C:Out put.log.) Step 4 Use a tex[...]

7-28 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking • When a subscriber leaves the or ganiza tion or oth erwise no longer needs a Cisco Unity a ccount, you can delete the subscriber account. See the “Deleting VPIM Subsc ri[...]

7-29 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking • Changing the AD Location in Which Auto mati cally Created VPIM Subscribers Are Created (Optional), page 7-31 Before Configuring VPIM S ubscriber Creation Settings Before[...]

7-30 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking To Configure VPIM Subscriber Creation Settings by Using the Cisco Unity Administrator Step 1 In the Cisco Unity Administrator, go to the Netw ork > Deliv ery Locations >[...]

7-31 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 10 Click the Sav e icon. Using the Cisco Unity Bulk Import Wizard to Configure VPIM Subscriber Creation Settings After you ha ve created deli very locations and re vi e[...]

7-32 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking 3. Obtain the distinguished name of the container or OU. See the “T o Obtain the Distinguished Name of the Container or O r ganizational U nit” procedure on page 7-33 . 4[...]

7-33 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Step 7 Click Add , then click OK . Step 8 Click Advanced . Step 9 Select the permission entry for the accoun t that you selected in Step 6 , and then click Vie w / E d i t .[...]

7-34 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Se tting Up Cisco Unity to Use VPIM Networking Extending Identified Subscriber Messaging to Include VPIM Subscribers When a person on a remote voice messaging system who has a corresponding VPIM subscriber account calls a[...]

7-35 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Netwo rking Setting Permissions on Activ e Directory Containers Used for Importing Subscribers If you will be impo rting contacts from tw o or more containers (for all of t he Cisco Uni[...]

7-36 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Extending Identified Subscriber Messaging After identif ied subscriber messaging has been enabled, you must e xtend it to include VPIM subscribers. To Extend Identified Messaging Step 1 On the Cisco Unity s[...]

7-37 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions • Message Addressing Options, page 7-42 • VPIM Networkin g and Blind Addressing, page 7-4 3 • VPIM Subscribers, page 7-44 • Automatic VPIM Subscriber D irectory Updates, page 7-46 • Identif ied S[...]

7-38 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Figur e 7 -2 EXVPIM Networ king Enables Me ssaging Between Cisco Unity Servers in Diff erent Dir ector ies The VPIM specif ication defines th e format of messages and message addresses, and how messages are[...]

7-39 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Figur e 7 -3 Sample VPIM Message VPIM Addresses A VPIM address is in the same format as a typi cal SMTP e-mail add ress: localpart@hostpart . The right-hand side of t he address is the domain na me of the [...]

7-40 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions For e xample, an outgoing VPIM message t o T erry Ca mpbell with the remote mai lbox number 2233 could be addressed: T o: 2233@remotev oicemailsystem.com If it is necessary to accommodate the numbering plan[...]

7-41 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions How the Voice Connector Proces ses Outgoing VPIM Messages When subscribers use the phone to address a message to a VPIM recipient, Cisco Unity constructs a T o address for the message in the fo rm VPIM:<[...]

7-42 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions • Checks the deli very location to determin e whether messages should be encrypted. • Hands the message back to Exchange for deli very to the Cisco Unity sub scriber mailbox(es). Message Addressing Opti[...]

7-43 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions VPIM Networking and Blind Addressing Blind addressing is one of t he methods that Cisco Unity provides for addressing VPIM messages to users of another v oice messaging system. Blind addressing allo ws Cis[...]

7-44 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions • When subscribers use V iewMail for Outlook or the Cisco Unity Inbox to listen to messages from someone at the VPIM location, th e From address is in the format [VPIM:<D eli very Lo cation Dial ID>[...]

7-45 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions • Cannot set up or receiv e message notifications. • Cannot recei ve message w aiting indication s. Manually setting up VPIM subscribers require s more ov erhead for admi nistrators of Cisco Unity than[...]

7-46 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Automatic VPIM Subscriber Directory Updates In addition to manually creating, modifying, and d eleting VPIM subscr ibers, you can confi gure Cisco Unity to automat ically create, update, or delete VPIM subs[...]

7-47 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Directory Update Processing That Occurs on the Cisco Unity VPIM Bridgehead Server The CsVPIMConnector service running on th e VPIM bridgehead server monito rs the UVPIM_<Servername> mailbox for direc[...]

7-48 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions If the VPIM bridge head serv er is conf igured for f a ilov er , automatic VPIM subscriber updates wil l not occur while th e secondary serv er is activ e, as the CsV PIMConnector servi ce will run only on [...]

7-49 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Non-numeric characters in the source data for the ext ension f ield are remo ved when creati ng the VPIM subscriber extension; for e x ample, if the TEL proper ty is used and contains the number (555)888-2[...]

7-50 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Subscriber Addressing Considerations with Automatic Updates The information cont ained in a VPIM subscriber account can be used to aid subscribers in addr essing messages to remote mailbox es (by providing [...]

7-51 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Ta b l e 7 -2 CsVPIMConnect or Data Log File Columns Field Contents UTC T ime Stamp T ime the directory message w as pr ocessed in Coordinated Uni versal T ime (UTC). Logging Process Name A vRepMgr_MC Logg[...]

7-52 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Identified Subscriber Messaging Identif ied subscriber mess aging (ISM) af fects what subscribers hear when th ey call other subscribers from their primary or alternate extensions and are forw arded to the [...]

7-53 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions • Y ou must enable ISM for ex tern al subscribers for each Cisco Uni ty server on which the functional ity is desired. • If a single Cisco Unity server is in use, the Ci sco Unity server must be a memb[...]

7-54 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Deleting VPIM Subscribers Each VPIM subscriber is associ ated with an Acti ve Directory contact. When you delete VPIM subscribers in the Cisco Unit y Administrator b y deleting the subscrib er accounts indi[...]

7-55 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions and to the contact. Ho wev er , the number of e-mail me ssages that are sent to the contact ma y be reduced because subscribers cannot i nadvertently pick t he contact from the Outlook ad dress book when a[...]

7-56 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions want to con sider pre venting subscribers from addi ng subscribers to their pr i vate lists in the Cisco Unity Assistant, and asking them n ot to use the Cisco Unity phone menus to d o so—at least until t[...]

7-57 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions 4. Run Global Subsc riber Manager from T ools Depot to delete the VPIM deliv ery locations and th e associated VPIM subscriber s and underlying contacts. 5. If the people migrating fr om the remote v oice [...]

7-58 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Phone Prefixes Each VPIM deli very location pro vides the follo wing prefix es, which are us ed to accommodate v arious numbering pl ans: • Remote Phone Pref ix—This number is used to cons truct address[...]

7-59 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Maintenance • The audio format in which the remote voice messaging system can send and receive VPIM messages. Some voice messaging systems support only the G.726 format for VPIM messages, b ut you will need to consul t the documentat[...]

7-60 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Maintenance Changing the IP Address of a Microsoft Exchange Server Depending on your network, after chang ing the IP address of a Microso ft Exchange server , yo u may need to update the Exchan ge SMTP virtual server set tings on all ot[...]

7-61 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Notable Behavior Moving the UVPIM Mailbox For inf ormation on mo ving the UVPIM mailbox, see the “U VPIM Mailbox” section in the “Cisco Unity Data and Log Files” chapter of the Maintenance Guide for Cisco Unity , at http://www [...]

7-62 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Notable Behavio r When the call transfer setting is set to “No (send di rectly to subscriber’ s greeting), ” the call transfer number is automatically set to the subscriber extension (30 47 in the ex ample abov e), which is replic[...]

7-63 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Notable Behavior If two (or more) Ci sco Unity subscriber s hav e identical extensions, messages fro m the remote vo ice messaging system will not be deli vered by the V o ice Connector to any of th e Cisco Unity subscribers with the d[...]

7-64 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 7 VPIM Networking Notable Behavio r[...]

CH A P T E R 8-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems For the most part, configuring VPIM Net working for messaging betwe en Cisco Unity sy stems, an d between C isco Unity an d Cisco Unity Express, is the sam e as betwee[...]

8-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco U nity Express or Other Cisco Unity Systems Messaging Between Ci sco Unity Servers in Different Directories Correspondence Between Locations As Figure 8-1 illustrates, you create a VPIM deliv ery location on the loca[...]

8-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco Unity Expr ess or Other Cisco Unity Systems Messaging Between Cisco Unity Se rvers in Diffe rent Dire ctories Figur e 8-2 VPIM Subscr ibers That Co rr espond to Rem ote Cis co Unity Subscribers Audio Format Conversi[...]

8-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco U nity Express or Other Cisco Unity Systems Messaging Between Ci sco Unity Servers in Different Directories Figur e 8-3 No A udio For mat Conv ersions Example 2: Both Cisco Unity Servers Use G.711 for Recording and S[...]

8-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco Unity Expr ess or Other Cisco Unity Systems Messaging Between Cisco Unity Se rvers in Diffe rent Dire ctories Example 3: One Cisco Unity Server Uses G.711 and the Other Uses G.729a Consider the case wh ere one Cis c[...]

8-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco U nity Express or Other Cisco Unity Systems Messaging Between Cisco Unity and Cisco Unity Exp ress Servers Messaging Between Cisco Unity and Cisco Unity Express Servers Generally , when setting up VPIM Networking bet[...]

8-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco Unity Expr ess or Other Cisco Unity Systems Additional Functionality Additional Functionality In addition to th e standard functionality av ailable when using the VPIM protocol to exchange v oice messages with remot[...]

8-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco U nity Express or Other Cisco Unity Systems Additional Functionality Figur e 8-4 Syst em Broadcast Messag es Can Be Addr esse d t o Subscr ibers on Multiple Servers in an Or ganizati on Example 1: Addressing a System[...]

8-9 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco Unity Expr ess or Other Cisco Unity Systems Additional Functionality W ith the additional conf iguration from Ta b l e 8-2 and Ta b l e 8-3 , a subscriber on ChicagoUnity who has been granted perm ission to send sys[...]

8-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco U nity Express or Other Cisco Unity Systems Additional Functionality How Networked System Broadcast Messages Are Processed by Cisco Unity When Cisco Unity is installed, a ne w W indows servi ce call ed CsBMsgConnect[...]

8-11 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco Unity Expr ess or Other Cisco Unity Systems Additional Functionality • Any members of t he public distrib ution list that are not VPIM subscribers will recei ve the message as a regular v oice message rather than[...]

8-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 8 Using VPIM for Networking with Cisco U nity Express or Other Cisco Unity Systems Additional Functionality – If Cisco Unity Express serv ers are to be included in the distrib ution list, find out the broadcast message VPIM ID of each Cisco Unity Expre[...]

CH A P T E R 9-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 9 Primary Location Settings Overview: Primary Location Settings Each Cisco Unity server has a primary location, which is created during installation and which cann ot be delete d. The primary loca tion identifies the Cisco Unity server and con tains[...]

9-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location Profile Settings Assigning Dial IDs The primary location prof ile settings contain a Dial ID, which Cisco Unity uses as an identifier for the location. Y ou need to carefully plan the numbers that you choose as[...]

9-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location Addressin g Option Settings particular location, i f the number entered matches a pr i vate distrib ution lis t ID, the con versation of fers only the pri v ate distrib ution list as a destination. If subscrib[...]

9-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location A ddressing Option Settings Subscriber Addressing Options Depending on ho w Cisco Unity is set up, subscribers can addr ess messages to other subscribers by spelling the recipien t name or entering a number . I[...]

9-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location Addressin g Option Settings of the Network ing Guide for Cisco Un ity Bridge . The Networking Guide for Ci sco Unity Bridg e is av ailable at http://www .cisco.com/en/US/products/ sw/voi cesw /ps2237/products_[...]

9-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location A ddressing Option Settings the search expand s to subscriber e xtensions in th e global directory . T he search at each scope lev el includes e xtensions and alternate ex tensions for regular Cisco Unit y subs[...]

9-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location Addressin g Option Settings If you ha ve changed the minimum number of digits in location dial IDs, Cisco Unity f irst searches for a matching dial ID accordin g to the minimum that you set. F or example, if y[...]

9-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 9 Primary Location Settings Primary Location A ddressing Option Settings Figur e 9-1 Subscriber A ddressing Searc h f or a Matching Number Location Addressing Options For info rmation about Location Addressing o ption settings, see the “Locatio n Addres[...]

CH A P T E R 10-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 10 Upgrading and Uninstal ling Networking Options Overview This chapter pro vides information on upgrading and uninst alling Cisco Unit y networking options. See the follo wing sections: • Upgrading with Digi tal Networking, page 10-1 • Upgradi[...]

10-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 10 Upgradin g and Uninstalling Networking Options Upgrading wi th VPIM Networking Upgrading with VPIM Networking The Acti ve Directory schema must be extended for VPIM Netw orking. The schema should ha ve been extend ed as part of upgrad ing Cisco Unity.[...]

10-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 10 Upgrading an d Uninstalling Netw orking Options Removing VPIM Networking Step 4 Indicate the output f ile name and location , and ho w the data should be formatted. Step 5 Select the data to include in the output f ile. Step 6 Click Start . When the [...]

10-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 10 Upgradin g and Uninstalling Networking Options Uninstalling the Cisco Unity Voice Connector Note If you pre viously ran ConfigMgr .exe on on e or more Cisco Unity serv er(s) to create the VPIM directory account in order to enable automatic V PIM subsc[...]

10-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 10 Upgrading an d Uninstalling Netw orking Options Uninstalling the Ci sco Unity Vo ice Connector Do the procedure that app lies to y our installation: • T o Uninstall the V oice Connector for Exch ange 2000: Cisco Unity 5.0 and Later , V oice Connect[...]

10-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 10 Upgradin g and Uninstalling Networking Options Determining the Vo ice Connector Version The mailbox for the V oice Connector is named “ A vExchangeIVC_<Serv ername>” or “Exchange 2000 V oice Connector (<Servername>). ” Step 7 Right[...]

10-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 10 Upgrading an d Uninstalling Netw orking Options Determining the Voice Conne ctor Version Step 5 In the Item Name box, click Product V ersion to view th e product version in the V alue box.[...]

10-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 10 Upgradin g and Uninstalling Networking Options Determining the Vo ice Connector Version[...]

CH A P T E R 11-1 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 11 Migrating from SMTP Networking to VPIM Networking Overview This chapter pro vides information on migrating from SMTP Networ king to VPIM Networking for messaging between Cisco Unity servers that access differ ent directories. Because Cisco Unity[...]

11-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 11 Migrating fro m SMTP Networking to VPIM Network ing Task List for Migratin g from SMTP Networking to VPIM Networ king Task List for Migrating from SMTP Networking to VPIM Networking Use the task list that follo ws to migrate from SMTP Networking to VP[...]

11-3 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 11 Migrating from SMTP Networ king to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking If you do not kno w whether you checked th e check box, run the Permissions wizard in report mode. For more information, see the Report[...]

11-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 11 Migrating fro m SMTP Networking to VPIM Network ing Task List for Migratin g from SMTP Networking to VPIM Networ king Step 5 Finish the mig ration by contin uing with the procedures in the “Setting Up the V oice Connector for VPIM Networking ” sec[...]

11-5 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 11 Migrating from SMTP Networ king to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Step 5 Click Add . Step 6 Record a voice name for the location. Step 7 Enter the SMTP domain name of the remote Cisco Unity server . St[...]

11-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 11 Migrating fro m SMTP Networking to VPIM Network ing Task List for Migratin g from SMTP Networking to VPIM Networ king To Modify the CSV File for Use with the Cisco Unity Bulk Import Wizard Step 1 Open the output CSV fi le in a text editor or spreadshe[...]

11-7 Networking Guide for Cisco Unity Release 5.x (With M icrosoft Exchange) OL-13844-01 Chapter 11 Migrating from SMTP Networ king to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Step 1 Prepare a subscriber template that will be used f[...]

11-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Chapter 11 Migrating fro m SMTP Networking to VPIM Network ing Task List for Migratin g from SMTP Networking to VPIM Networ king Step 7 Run the Cisco Unity Bulk I mport wizard again with the CSV file t hat you sav ed in Step 6 .[...]

GL-1 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 GLOSSARY A Active Directory The Microsoft W indows directory servi ce that stores information abo ut objects on the network. Acti ve Directory consists of a fo rest, domains, or ganizationa l units, containers, and objects. Dif ferent classes of objects can be r[...]

Glossary GL-2 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Bridge Networki ng A Cisco Unity networking optio n. Allo ws messaging between Cisco Unity and A vaya Octel or Interchange systems on an Octel anal og network b y using the Cisco Unity Bridge. The Bridge, wh ich acts as a networking g atew ay , must be [...]

Glossar y GL-3 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 dialing domain A dialing domain is a collecti on of Cisco Unity servers that access the same directory and that are integrated w ith the same phone system or phone system netw ork. (Not e this includes Cisco Unity servers that are conf igured for dual [...]

Glossary GL-4 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 H home Cisco Unity server When Cisco Unity servers are netw orked via Dig ital Networking, the home Cisco Unit y server is the Cisco Unity serv er on which a subs criber account was created. I identified subscriber messaging (ISM) ISM affects what subsc[...]

Glossar y GL-5 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 N NameNet An A v aya Octel netw orking feature supported by Bri dge Networking that allo ws for the pro pagation of text an d voice names among nodes on the analog Octe l netw ork. NameNet allo ws subscribers to address messages to people at other node[...]

Glossary GL-6 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 P pilot number The phone number that is used to access a Cisco Unity server . For example, subscribers dial a pilot number when loggin g on to Cisco Un ity. The phone syst em that Cisco Unity is inte grated with dials a pilot number when transferring ca[...]

Glossar y GL-7 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 transport event sink A transport e vent sink is code that is acti vated thro ugh a defined trigg er , such as the receipt of a new message. When the V oice Connector is installed, it regist ers a transport e vent sink with the W indows SMTP server . T [...]

Glossary GL-8 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 Voice Connector Formerly kno wn as “Internet V oice Connector , ” “IVC, ” or “V oice Gateway . ” The Cisco Unity V oice Connector for Exchange is a Cisco Unity net working component that enab les messaging between Cisco Unity servers that ac[...]

Glossar y GL-9 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossary GL-10 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossar y GL-11 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossary GL-12 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossar y GL-13 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossary GL-14 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossar y GL-15 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

Glossary GL-16 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01[...]

IN-1 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 INDEX A Active Directory permissions, setting 2-8 schema, extending for VPIM Networking 7-8 schema extensions, overview 1-4 addressing option s for non-networked ph one systems 2-18 AMIS Networking alternate extensions, support 5-42 blind addressing 5-30 deliver[...]

Index IN-2 Networking Guide for Cisco Un ity Re lease 5.x (With Microsoft Exchange) OL-13844-01 live reply 5-33 migrating 5-37 B Bridge networking 6-1 C Cisco Unity Administrator scope 2-20 searching for subscriber accounts 2-21 Cisco Unity Bridge networki ng 6-1 cross-server features data architecture 3-3 overview 3-1 phone sys tem consider ations[...]

Index IN-3 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 concepts 4-11 creating by using Cisco Unity Ad ministrator 4-9 creating by using Cisco Unity Bulk Import wizard 4-6 cross-server transfer, enabling 4-10 deletin g 4-12 issues in cr eating 4-2 overview 4-1 prerequis ites 4-1 Trusted, issues in creating 4-4 [...]

Index IN-4 Networking Guide for Cisco Un ity Re lease 5.x (With Microsoft Exchange) OL-13844-01 Trusted Internet subscribers concepts 4-11 issues in cr eating 4-4 U uninstalling AMIS Networking 10-2 Voice Connector 10-4 VPIM Networking 10-3 upgrading AMIS Networking 10-1 Digital Networkin g 10-1 VPIM Networking 10-2 V Voice Connector overview 1-4 u[...]

Index IN-5 Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) OL-13844-01 appearance in Outlook address book 7-54 call transfer settings 7-61 creating 7-22 creating by using Cisco Unity Ad ministrator 7-27 creating by using Cisco Unity Bulk Import wizard 7-24 deletin g 7-54 directory updates, automat ic 7-46 directory update set[...]

Index IN-6 Networking Guide for Cisco Un ity Re lease 5.x (With Microsoft Exchange) OL-13844-01[...]