Cisco Cisco Model DPC3000 and EPC3000 DPC3000 manual

Cisco Model DPC3000 and EPC3000 DOCSIS 3.0 Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  FCC Compliance ......................................................................................................... 7  Introducing the DPC3000 and EPC3000 [...]

2 4023034 Rev B IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are f or use by qualified servi ce personnel only. To reduce the risk of electric shock, do not perform any serv icing other than that contained in the opera ting instructions, unless you are qualified to do so[...]

4023034 Rev B 3 IMPORTANT SAFETY INS TRUCTIONS Mitteilung für CA TV -T echniker Die in dieser Mitteilung au fgeführten Wartungsanweisungen sind ausschließlich für qu alifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektr ischen Schlags zu reduzi eren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedien[...]

4 4023034 Rev B IMPORTANT SAFETY INSTR UCTIONS Read These Instructions Keep These Instructions Heed All W arnings Follow All Instructions Power Source Warning A label on this product indicates the correct power so urce for this product. Op erate this product only from an electrical outlet with the voltage and frequency indicated on the product labe[...]

4023034 Rev B 5 IMPORTANT SAFETY INS TRUCTIONS Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exi ts from the apparatus. Provide V entilation a nd Select a Location  Remove all packaging material before applying power to the product. ?[...]

6 4023034 Rev B IMPORTANT SAFETY INSTR UCTIONS Service W arnings WARNING: Avoid electric shoc k! Do not open the cover of this product. Opening or removing the cover may expos e you to dangerous voltages. If you open the cover, you r warranty will be void. This product contai ns no user-serviceable parts. Refer all servicing to qualified service pe[...]

4023034 Rev B 7 FCC Compliance FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with th e limits fo r a Class B digit al device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. This equipment g[...]

8 4023034 Rev B FCC Compliance EU Certification Symbol This product conforms to the following European directives: -2006/95/EC -2004/108/EC[...]

4023034 Rev B 9 Introducing the DPC3000 and EPC3000 Introducing the DPC3000 and EPC3000 Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco ® Model DPC3000 or Model EPC3000 DOCSIS ® 3.0 Cable Modem offers high-end performance and superb reliab[...]

10 4023034 Rev B Introducing the DPC3000 and EPC3000 Design and Function  Features Plug and Play operation for easy set up and installation  Uses an attractive compact design and a ve rsatile orientation to lie flat or stand vertically on a desktop or shelf, or mount easily on a wall  LED status indicators on the front panel provide an inf[...]

4023034 Rev B 11 What's in the Carton? What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton contains the following items: One Cisco Model DPC3000 or EPC3000 DOCSIS 3.0 Cable Modem One Ethernet cable (CA[...]

12 4023034 Rev B Front Panel Description Front Panel Description The front panel of your cable modem provid es LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that [...]

4023034 Rev B 13 Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3000 and EPC3000 DOCSIS 3.0 cable modems. 1 REBOOT —Reset-to-Default Momentary Switch (Factory Reset) Note: This button is for maintenance purposes only. Do not use unless told to do so by your service provider. [...]

14 4023034 Rev B Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best locati on for your cable modem. Read this[...]

4023034 Rev B 15 What Are the System Require ments for Inter net Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note:[...]

16 4023034 Rev B How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local service provider. Choose on[...]

4023034 Rev B 17 How Do I Set Up My High-Speed Internet Access A ccount? I Already Have an Existing Hi gh-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and th e MAC address of the cable modem. Refer to the serial number and MAC address inform ation lis[...]

18 4023034 Rev B How Do I Connect My Devices to Use the Inter net? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet de vices in your home or office. Sharing one connection among many devices is called networking. Connecting and Instal[...]

4023034 Rev B 19 How Do I Connect My Devices to Use the Inter net? Connecting the Modem for Hi gh-Speed Data Service WARNING: To avoid personal inju ry or damage to your equipm ent, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port usin[...]

20 4023034 Rev B How Do I Configure T CP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for config[...]

4023034 Rev B 21 How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start , select Settings , and choose Network and Dial-up Connections . 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet P[...]

22 4023034 Rev B How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode . 3 Click Advanced i[...]

4023034 Rev B 23 How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the US B drivers for the cable modem. Note: If you are not using the USB interface, [...]

24 4023034 Rev B How Do I Install USB Drivers? 4 Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next . 5 Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished. 6 Cli[...]

4023034 Rev B 25 How Do I Mount the Cable Modem on the Wall? How Do I Mount the Cable Modem on the Wall? Before Y ou Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting loca tion should be free of obstructions on all sides, and the cables should be able to easily reach the cab[...]

26 4023034 Rev B How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. U se the information on this page as a guide for mounting your modem to the wall. See the Wall-Mounting Instructions (on[...]

4023034 Rev B 27 How Do I Mount the Cable Modem on the Wall? W all-Mounting Instructions Complete these steps to mount the modem to t he wall. 1 Locate the place where you want to mount the modem to the wall. 2 Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall. 3 Lay a pe[...]

28 4023034 Rev B Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Co ntact your local cable service provider for complete information on cable services, includin[...]

4023034 Rev B 29 Having Difficult y ? Common T roubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 32), for more detailed information on front panel LED status indicator operation and function. The cable modem does not regist er an Ethernet connection  Verify tha[...]

30 4023034 Rev B Tips for Improved Perfor mance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verif[...]

4023034 Rev B 31 How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing t[...]

32 4023034 Rev B Front Panel LED Status In dicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the ne[...]

4023034 Rev B 33 Front Panel LED Status In dicator Functio ns Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Front Panel LED Status Indicators During Normal O perations Step 9 Front Panel Indicator Normal Operations 1 POWER On 2 DS On 3 US On 4 ONLINE O[...]

34 4023034 Rev B Front Panel LED Status In dicator Functions Special Conditions The following table describes the appear ance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Acces[...]

4023034 Rev B 35 Notices Notices T r ademarks Cisco, Cisco Systems, the Cisco logo, the Ci sco Systems logo, Scientific Atlanta, and SciCare are registered tradem arks or trademarks of Cisco Systems, Inc. an d/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSI[...]

For Information If Y ou Have Questions If you have technical questions, call SciCare ™ Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers Telephone and Fax Numbers North America South America Central America Atlanta, Georgia United S[...]