Datacard Group CP60 manual

11111 B r e n R o a d W e s t Minnetonka, MN 55343-9 015 952.933.1223 952.933.7971 F AX Datacard is a registered trad emark of DataCard Corporation. July 2005 558871-201 Rev. A Dealer information: CP60 Printer Guide 558871-201 R ev . E July 2005[...]

Information resources for the CP60 Card Printer CP60 Quick Install Guide The Quick In stall Gu ide, p acked at t he top of the printe r carton, shows you the steps to install the printer . For detailed installation information, see e-Guide/ InfoCent.chm on the driver CD-ROM. CP60 Printer Guide The Printer Guide (this document) contains operating in[...]

539398-201 Page iii About the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The outside of the printer . . . . . . . . . . . . . . . . 1 The inside of the printer . . . . . . . . . . . . . . . . . . 3 Features and options . . . . . . . . . . . . . . . . . . . . 3 Loading cards . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page iv Set LCD Backlighting . . . . . . . . . . . . . . . 53 Set the Data Format . . . . . . . . . . . . . . . . 54 Set the Address Mode . . . . . . . . . . . . . . 55 Set the IP Address, Subnet Mask, and Gateway Address. . . . . . . . . . . 57 Set the K Power . . . . . . . . . . . . . . . . . . . 59 Troubleshooting . . . . . . . . . . . . . . . .[...]

Page v MS-01425 Mag Stripe Error . . . . . . . . . . 91 MS-01426 EEPROM Error . . . . . . . . . . . 92 MS-01427 or MS-01428 Mag Stripe Error . . . . . . . . . . . . . . . . . . . 93 MS-01429 Mag Stripe Data . . . . . . . . . . 94 MS-01430 Mag Stripe Error . . . . . . . . . . 95 MS-01435 No Mag Stripe. . . . . . . . . . . . 96 PR-01703 Printhead Err[...]

Page 1 About the printer This guide applies to CP60 Card Printer. The informati on also applie s to th e SP60 Card Printer . The printers include the Built-in Ethernet feature and can include the Op en Card op tion. The outside of the pri nter Duplex Module: Optional mo dule at the back of the printer that turns the card to print the other side. Pr[...]

Page 2 Ports are located on the left side of the printer . Network Port: Use the Ethernet port to connect a printer with the Built-in Ethernet feature. USB Data Port: Connect the data cable to the printer . ALL printers have this port. Manual Advance Knob: Use to move a card in the printer or to turn rollers. Power Receptacle: Plug in the power sup[...]

Page 3 The inside of the printer Cover Arm: Holds the cover and printhead cartridge in place. Printhead Cartridge: Applies th e image to the card. The label includes”YMC” for color or “K” for monochrome printheads. Print Ribbon Cartridge (shown with color print ribb on). Printer Label: Includes the serial number and model information (locat[...]

Page 4 • Printers with “U” printing can print one col or (monochr om e) only . “C” printing is fu ll-color or monochrome (with sp ecific ribbons). • All CP60 printers have a USB data co nnection . They also have one of the following: — Built-in Ethernet (Net) connection — Open Card (OC) data format and Built-in Ethernet • Printers[...]

Page 5 Loading cards 1 Open the input hoppe r cover. 2 Remove cards from the ori ginal p ackage. Tip s: Handling cards • Cards can stick together: Slide or fan cards to separate the edges. • Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality .) • Handle cards by the edges or wear gloves. • Or[...]

Page 6 3 Place the cards in the input hopper . The diagram shows the typica l locations for the magnetic stripe and smart card chip. 4 Push the input hopper cover close d until it latches. See Info Central for current information about cards to use in the printer . Magnetic stri pe Smart card chip[...]

Page 7 Loading print ribbon 1 Open the printer cover . 2 Remove the ribbon cartridge. 3 Remove both used ribbon spools from the cartridge (if present). Tip s: Handling print ribbon • Keep unused ribbon in the original package. • Don’t place ribbon on a dusty or dirty surface–dirt could damage the pri nthead. 4 Run a cleaning card and replac[...]

Page 8 5 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle. — Put the empty take-up spool on the spindle with the solid black gear . Push until the spool clicks onto the spindle. 6 Replace the loaded ribbon cartridge in t[...]

Page 9 Power on the printer Plug in the printer to power it on. The printer does not have a power switch. 1 Make sure the power supply cord connects to the printer power receptacle (1). 2 Connect the power cord to the power supply (2). 3 Connect the power cord to the power outlet (3). 4 The printer powers on and the S tatus Light is amber . 5 When [...]

Page 10 The LCD p anel The CP60 Card Printe r with built-in Ethernet inclu des an LCD panel. The LCD panel has a 2-line display , four keys, and the St atus light. This section describe s wh at you need to know when printing cards. See "Printer LCD settings" on page 45 for detailed information about viewing and changing network setti ngs.[...]

Page 1 1 — See "Printer messages" on page 65 for details about messages. • S tatus: Information about the printer , including prin ter card counts and network settings. T o view status details: — Press the Enter key to move to the Main Menu. — Press the Enter key again to enter the S t atus Menu. — Press the Up Arrow or Down Arr[...]

Page 12 — Press the Enter key again to return to the menu. — Scroll to “Exit” and press th e Enter key to leave a choice. Repeat as neede d to leave the me nus. See "Printer LCD settings" on page 45 for details about viewing and changing setti ngs.[...]

Page 13 Make a printer test card 1 Power of f the prin ter . 2 Confirm that cards and print ribbon are loaded in the pri nter . — If the printer has a magnetic stripe module, the card for a printer test card must have a magnetic stripe. — If it is a three-track module, be sure to use blank cards with the correct coercivity (the default is high [...]

Page 14 5 After it is printed, remove the card from the output hopper . Tip s for success • Allow 30 to 60 seconds for the printer to begin prin ting the test card. • The status light will flash green while the printer is processing the data. • If the status light is st eady amber and the printer beeps, the printer is paused. Press the Ready [...]

Page 15 Dat a formats for the CP60 Card Printer All CP60 printers are shipped with the CP Driver CD-ROM, and can print cards sent by the CP Driver (when the Data Format is set to CP Driver). The printer can also be purchased with the Open Ca rd option. Printers with the Open Card option can also print cards using th e Op en Card dat a format (when [...]

Page 16 CP Driver data The printer can be used with the CP Driver installed on a PC. The CP Driver receives data from your Windows ap plication and formats it for the printer. The printer can print one or both sides of the card (duplex printing), print in landscape or portrait orientation, and print in full color or one color . The driver formats ([...]

Page 17 Open Card data format The Open Card data format uses ASCII data. Any host computer that can generate an ASCII (text) data stream and send it to the printer using TCP/IP (or TCP/IP with LPD/LPR) can send card data using the Open Card data format. Organizations that use operating systems other than Windows can print cards without inserting a [...]

Page 18 ribbon and ignore the color an d topcoat p anels. The magnetic stripe (if it is encoded) must be located on the side of the card opposite the printing. The following card shows some of the features available using the Open Card format. When you use the Open Card format, messages are displa ye d on the printer LCD p anel. This guide provides[...]

Page 19 Data format s summary The following table summarizes the requir ement s and features for each data format. Open Card CP Driver Source of data Any host co mputer that produces an ASCII data stream and uses TCP/IP (RA W or LPD/LPR) Windows application (with th e CP Driver running on a Windows PC) Data formatted by Open Card commands or Card L[...]

Page 20 Features: • Print on both sides • Portrai t or landscape orientation • Rotate card 180 degrees • Rotate fields • Full-color or monochome printing • Unique graphics on each card • Different design for each card • Magnetic stripe en coding • Smart Card programming •N o • Landscape only •Y e s •Y e s • Monochrome on[...]

Page 21 Printer Inst allation This section describe s the following: • Site requirements • Useful tools for network installation and setup • Preparing the printer for installation • Connecting the printer to the network • Setting up the printer on the networ k • Setting up the printer for your card design • SNMP (Simple Network Manage[...]

Page 22 Site requirements Operating environment • Relative humidity: 20% to 80% non-co nde nsing • T emperature: 60° F to 95° F (15° C to 35° C) Electrical requirements • The power supply is rated at 100-240 V AC, 50-60 Hz, 1.8 amp. (It adjusts to an y power within this range.) • Single phase, 3-wire, gro unde d recept acle only . Physi[...]

Page 23 Useful tools When you set up a CP6 0 Card Printer with Built-in Ethernet feature, you might use seve ral tools. These tools are part of the network operating system and a computer operating system; they are not provided wi th the printer . • Network configuration utility When the printer is set up on the network where card s are prod uced[...]

Page 24 • tiff2opencard The Open Card CD-ROM includes the tiff2opencard utility , which you use to prepare logos (graphics) before sending then to the printer . • file2prn The Open Card CD-ROM includes the file2prn utility , whic h you use to send files, including logo files or sample card files, to the printer . See the Data Formatting Guide f[...]

Page 25 Network inst allation A networked printer is connected to a network without a co mputer (PC) between the printer and network. Depending on printer options and your needs, the printer can be connected to a print server and then to the network. A PC can connect to several networked printers at a time, and several PCs can connect to one printe[...]

Page 26 — When using the printer from an operating system with permissions, suc h as Wi ndows XP , 2000, or NT , users must have the same permissions as fo r a locally attached printer . Y ou can connect a CP60 Card Printer usin g a print server if you choose. See "Con nect the printer to the network" on page 27 for details about suppor[...]

Page 27 Connect the printe r to the network T o connect the printer to the network, use one of the following methods: • Connect the printer using the Ethernet port (requires a CP60 Card Printer with the Bu ilt-in Ethernet feature). • Connect the printer using the USB port and a wired pr int server . The HP Jetdirect® 175x has been tested in th[...]

Page 28 Use the USB port and a wired print server 1 Connect the print server to the pri nter using a USB cable. 2 Connect the print server to the network using an Ethernet cable. See the setu p information provide d with the print server . 3 Follow the instruction s provided with the print server to set it up on the network, and then see "Set [...]

Page 29 Use the USB port and a wi reless print server 1 Install the wireless netwo r k ad apter , including the driver files, to a nearby PC. Follow the instructio ns provided with the adapter to install it. 2 Change settings in the utility for the wireless network adapte r (if needed) to match the default settings for the wireless print serve r . [...]

Page 30 Set up the network printer Set the CP60 Card Pr inter with the Built-in Ethernet feature for the ty pe of network addressing you pla n to use. Do not perform these steps if you use a print server to co nnect the printer to the netwo rk. First, view the current mode of addressing: 1 Press the Enter key to enter the menu system. 2 Make sure ?[...]

Page 31 — Press the Enter key to leave the current value. — Press the Up or Do wn Arro w key to scroll to a value and press Enter to view the value. — Exit to the Main Menu and continue with "Set the Data Format" on page 34 . — If you need to change the address mo de, continue with these steps. 6 Exit from the Network S t atus men[...]

Page 32 — If you choose S tatic IP , the second line of the LCD panel shows “IP Address.” — Work with your network p ersonnel to obtain the IP address, subnet mask, and gateway address. Enter these as described next. — Press the Enter key to choo se “IP Address.” The printer shows the current IP address and a cursor appears under the [...]

Page 33 — Press the Enter key . The current value appears with the cursor under the first byte. Use the same process as for the IP address to set the subnet mask. When you press the Enter key after the fourth byte, “Gateway Addr” appears. — Press the Enter key . The current value appears with the cursor under the first byte. Use the same pr[...]

Page 34 Set the Data Format This section applies only to the CP60 printer with the Built -in Ethernet and Open Card features. Before you send any data to the printer , set the data format so the printer can receive the data you send. 1 Press the Enter key to enter the m enu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” a[...]

Page 35 Set up for your card design The steps to set up for your card design depend on the Data Format you use. Set up for CP Driver 1 Install the CP Driver. Choose “Direc t Network” when installing the printe r . 2 Install Info Centra l . 3 Open Info C entral . In the content s list, locate the “Networ k Inst allation” topic in the “Inst[...]

Page 36 SNMP Support The CP60 Card Printer with the Built -in Ethernet feature supports t he following SNMP (simple network management protoc ol) features: • The printer has an SNMP agent which supports the prin ter MIB (management informa tion block) and MIB-II. The agent supports SNMPv1 and SNMPv2c. • If you connect the printer to the network[...]

Page 37 Print a card First, make sure the p rinter is installed and ready (see "Prin ter Installation" on page 21 ). Then, see "Data formats for the CP60 Card Printer" on page 15 for features of each format. From the CP Driver The CP60 printer can receive ca rd data from the CP Driver running on a Windows PC. 1 Using the LCD pan[...]

Page 38 Using the Open Card dat a format A printer with the Open Card feature can receive card da ta from any host computer tha t sends an ASCII (text) data stream using TCP/IP . Usually , you use an applicati on on a host computer to collect and prepare the data and then send it. 1 Using the LCD panel, select “Open Card” as the dat a format. S[...]

Page 39 Cleaning the printer Run a cleaning card and change the clea ning sleeve when changing the print ribbon. Make sure that all cards sent to the printer have completed prin ti ng before cleaning. 1 Open the printer cover (1). 2 Remove the replaceable cleaning roller and the ribbon cartridge (2). 3 Open the input hopper cover (3). 4 Remove unpr[...]

Page 40 9 Make sure “> Cleaning Card” is displayed on the second line of the LCD panel and press the Enter key . The printer moves the card through the printer several times and ejects the card. W ait a few minutes to allow the rollers to dry for best printer operation and print quality . 10 Slide the used clean ing sleeve off the spindle. 1[...]

Page 41 Cleaning the printer rollers The printer rollers move the card during printing or cleani ng operations. Clean the rol lers when problems occur such as: • Repeated card jams • Cards are not being picked, repeatedl y • Colors are not align ed on the printed card Use the cleaning pen to clean prin ter rollers. 1 Clean the pick rolle r: a[...]

Page 42 2 Clean the permanent cleaning rolle rs (at locatio n 1), transport area rollers (at locations 2, 3, 4, 5), and duplex rollers (at location 6) following the same procedu re used for the pick rollers. — W ait a few minutes to allow the rollers to dry for best printer operation and print qual ity . 3 Replace the print ribbon cartridge and r[...]

Page 43 Getting the most out of your printer T o get the best quality cards and to maintain prin ter performance, follow these tips for success: • Use the best quality cards available with a smooth , glossy PVC surface and print them only once. Make sure options, such as a signature panel or a magnetic strip e, are high quality . • Match the ca[...]

Page 44 • Use cables that meet specificat ions and connect them correctly . • Keep cards and Datacard ® -certified su ppl ies on hand and store them safely . • Keep the printe r clean and keep th e area around the prin ter clean. If you use the CP Driver and a PC to print cards, see Info Centra l for det ailed information about: • Setting [...]

Page 45 Printer LCD settings Using the LCD panel, you can: • View settings and data • Change settings • Run a cleaning card Tip s for success • Y ou can access menus where you can view or change settings whe n the printer displays “Printer Ready” on line 1 of the display . • If you are using the menus and stop pressing keys, the print[...]

Page 46 LCD menu system The menu system has three major branches. Use the S tatus menu to view settings a nd dat a about the printer . Use the Configuration menu to change settings. Us e the Diagn ostics menu to run a cleaning card.[...]

Page 47 V iew status settings Begin when the LCD p anel shows “Printe r Ready” on line 1 of the disp lay . T o view S tatus info rmation: 1 Press the Enter key to enter the m enu system. 2 Make sure “S tatus” appears on line 2 and press the Enter key . Y ou are now in the S tatus Menu. View the Serial Number 1 With “S t atus Menu” displ[...]

Page 48 View the Firmware Revision Use the firmware revision display at the request of your service provi der , or to decide whether to use the firmware update utility to update printer firmware. 1 With “S t atus Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “FW Revision” on line 2. 2 Press the Enter key . T[...]

Page 49 View Card Count s 1 With “S t atus Menu” displayed on line 1, press the Up or Down Arrow key to display “Card Counters” on line 2 2 Press the Enter key . “Card Count” appears on line 2. 3 Press the Enter key to view th e to t al number of cards pri nt e d on this pri n te r . 4 Press the Enter key to retu rn to Card Counters. ?[...]

Page 50 View the Dat a Format 1 With “S tatus Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key . “Add ress Mode” appears on line 2. 3 Press the Up or Down Arrow key to display “Data Format” on line 2. 4 Press the Enter key . The data format appears on line 2. Possible va[...]

Page 51 View the Network Address Mode, IP Addresses, and MAC Address 1 With “S tatus Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key . “Add ress Mode” appea rs on line 2. Press the Enter key to view the address mode. The possible values are DHCP or S tatic IP . 3 Press the [...]

Page 52 7 Press the Enter key to display the subnet mask. 8 Press the Enter key to return to the S tatus menu. “Gateway Addr” is displayed on line 2. 9 Press the Enter key to display the gateway address. 10 Press the Enter key to return to the S tatus menu. “MAC Address” is displayed on line 2. 11 Press the Enter key . T he MAC address, whi[...]

Page 53 Change settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display . T o change settings: 1 Press the Enter key to enter the m enu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” on line 2. 3 Press the Enter key . Y ou are now in the Configuration menu. Set LCD Backlighting 1 With “Config[...]

Page 54 2 Press the Enter key to di splay the current value. 3 Press the Up or Down Arrow key to change the backlighting. The display changes to show the effect of the new value . 4 When the backlighting reaches the level you want, press the Enter key . The display remains at the new backlightin g level an d you return to the Configuration menu. 5 [...]

Page 55 3 Press the Up or Down Arrow key to disp lay the data format you want. Possible values are CP Driver, Open Card (requir es the Open Card option), and Reserved. The Reserved value is not supported. 4 Press the Enter key . “App ly/Rest art” appears on line 2. 5 Press the Enter key to apply the value(s) and restart the printer . 6 If you d[...]

Page 56 1 With “Configuration” displayed on li ne 1, pr ess the Up or Down Arrow key if needed to display “DHCP/St atic IP” on line 2. 2 Press the Enter key . T he current addre ss mode value is displa ye d on lin e 2. 3 Press the Up or Down Arrow key to display the address mode you want. Possible values are DHCP and S tatic IP . 4 Press th[...]

Page 57 Set the IP Addre ss, Subnet Mask, a nd Gateway Address Tip s for Success • The printer address mode must be “S tatic IP” to se t these values. (If the address mode is DHCP , “IP Addresses” does not appea r in the menu.) • The menu system moves from one value to the next becau se these values are related and a chang e in the IP a[...]

Page 58 4 Press the Up or Down Arrow key to chan ge the IP address. (Press and hold the Up or Down Arrow key to change the value quickly .) 5 When the first byte is correct, press the Enter key to move to the second byte. 6 Repeat for the third and fourth byte of the IP address. When you p ress the Enter key after the fourth byte of the address, ?[...]

Page 59 Set the K Power Tip s for Success • Set the K Power value to change the darkness—or in tensity—of pri nting with m onochrome ribbon (or the monochrome–K–panel of full-color ribbon ). K power affe ct s the thickness of letters and barcodes; higher intensity prints thicker letters or barcodes. • A value of “0” for K Power mean[...]

Page 60 T urn the page for the next section.[...]

Page 61 T roubleshooting What is the problem? T ry this: 1 A message appears on the PC or LCD panel. • Click the Help button on the message box to see possible causes and the solution for each cause. See the “R elated T opics” to fix the problem. 2 The printed cards do not look the way that was intended. • If you moved the ribbon whil e the[...]

Page 62 5 The printer does not respond when printing a card o r when clicking “Resume” on the Printer T oolbox. • Make sure the printer is plugged in. See "Pow er on the printer" on page 9 . • Make sure the printer is connected to the computer. "Connect the printer to the netw ork" on page 27 . • If the S tatus Light o[...]

Page 63 Printer supplies Datacard ® -certified ribbon kits and cleaning supplies are availab le fo r the printer . Ribbon kits contain a roll of print ribbon, a cleaning card, an d a replaceable cleaning sl eeve. For best resul t s, run a cleaning card and replace the cleaning sleeve each time you change th e print ribbo n. Color print ribbon Colo[...]

Page 64 Available monochrome colors include: Cleaning supplies In addition to the cl eaning supplies included in the ribbon kit, it is recommen ded that you order additional cleaning supplies to have on hand to address unusual situations. • A package of 5 replaceable cleaning sleeves is available. Th e part number is 5497 16-00 2. • A package o[...]

Page 65 Printer messages The CP60 Card Printer with the Built-in Et hernet disp lays messages on the LCD p anel. If the Data Format is set to CP Driver, messages (that ma tch up with printer messages) also appear on the PC in message boxes. Y ou might see messa ges on the LCD panel that do not appear on the PC, because the LCD displays all printer [...]

Page 66 DM-00760 Duplex Error The duplex mechanism did not reach the correct position. Possible C au s e 1: A card or object is jammed in or near the duplex unit. Solution 1: Op en the dupl ex module cove r at the back of the printer (1 ). Release any cards or objects stuck in the module (2). Make sure that the duplex mechanism can move freely in t[...]

Page 67 DM-00762 Duplex Jam The card is stuck in the duplex module. Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1: Open the of the printer (1). Release an y cards stuck in the module (2). Make sure that the duplex mechanism can move free ly in th e direction shown (3). Possible Cause 2: The rollers in the dup lex me chan[...]

Page 68 DM-00765 No Duplex The duplex module is not inst alled or detected. Possible Ca use 1: The driver was set to u se automatic duplex and a duplex module is not installed in the p rinter . Solution 1: Send a one-sided card to the printer or set the driver for manual duplex. Possible C ause 2: The connection between the dup lex module and the r[...]

Page 69 DM-00767 Duplex Jam The card is lost in the duplex module. Possible Cause 1: A card is jammed in or near the dupl ex module. Solution 1a: Open the of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move free ly in th e direction shown (3). Solution 1b: If the card is stuck between the uppe[...]

Page 70 IS-01206 No Card Picked A card was not pi cked successfully . Possible C au s e 1: The input hopper i s empty . Solution 1: Fan the edges of the cards so the printer picks one card at a time and then load cards in the input hoppe r . Push the input hop per cover closed until it latches. Possible Cause 2: One or two card s are jammed going i[...]

Page 71 SY -01305 Dat a Error The setting sent to the prin ter does not match printer features. Possible Cause 1: A setting was sen t to the printer for a module th at is not installed or enabled. Solution 1: Check the printer to see wh ether options are installed. If the option is not present i n the printer , do not send data for the option. Poss[...]

Page 72 SY -01306 Dat a Error The setting value you se lected is not valid. Possible C au s e 1: The value sent to the printer does not apply to the printer attached. Solution 1: Use approved programs, such as the printer ’s Properties or Printing Preferences dialog box, to send values to the printer . Possible Cause 2: Y ou are using Printer Dia[...]

Page 73 SY -01310 Flash Error EEPROM flash dat a error . Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. Y ou can repeat this action several times. Possible Cause 2: Data being sent to the printer is corrupted or incorrect. Solution 2: Obtain the correct update file (or a new update file) and repeat the p[...]

Page 74 SY -01312 Flash error EEPROM flash size error . Possible cause: A logo was downlo aded to the printer (using the file2prn utility) and the logo require s more memory than is available in the printer . Solution: Press the Ready key on the LCD panel to clear the logo fro m the printer and make the printer ready . Up to 4 logo s can be stored [...]

Page 75 SY -01314 Flash Error W arning! EEPROM flash write error . Possible Cause 1: A transmission problem occurred. Solution 1: Click Retry on the message box to send the file or data again. Y ou can repeat this action several times. Possible Cause 2: The printer EEPROM does not accept the data or setting. Solution 2: Power off the printer . W ai[...]

Page 76 SY -01317 Memory Error Memory error . Possible Cause 1: The printer memory does not accept the data. Solution 1: Power off the printer . W ait o ne minute, and then power on the printer . Send the file or repeat the action again.[...]

Page 77 SY -01325 Dat a Error The options, ribbon, or supply materials inst alled do not match settings or card dat a. Possible Cause 1: The printer has an uni dentifie d ribbon installed and a full-color card was sent to the printer . Solution 1: The printer can print only one co lor if it cannot identify the ribbon. T o print full-co lor cards, i[...]

Page 78 Tip s for success • Y ou migh t have moved the print ribbon while the printer power was of f. The next card will print correctly . T he printer is designed to allow you to fix problems while the printer powe r is on. • If you changed the type of ribbon in the printer , wait several seconds after closing the printer cover before you send[...]

Page 79 SY -01327 Dat a Error The request sent to the printer is not supported. Possible Cause 1: The printer features (such as magnetic stripe) have changed. The driver Printer T oolbox, Propertie s, or Pri nting Preferences dialog box has not cha nged to remove se ttings that are not supported b y the printer and you have chosen and applie d a se[...]

Page 80 SY -01331 Comm Error Dat a transmission error . Possible Cause 1: The system has a temporar y communication problem. Solution 1: Print the card data again. Possible Cause 2: The host computer and printer have a communi cation problem. Solution 2: T r o ubleshoot a communication problem. See Info Central for troubleshooting information.[...]

Page 81 SY -01332 Hardware Error General printer fault. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power of f the printer . Make sure the printhead cable is fully seated in the printhead cartridge. Close the printer and power it on. Possible Cause 2: The printer identifie d a probl em while it was [...]

Page 82 MS-01401, MS-01402, MS -01403 Mag Stripe Dat a Dat a sent does not match requirement s for track 1. Possible Cause 1: Data sent includes more ch ar acters than allowed by the magnetic stripe format selected for the track. Solution 1: Cancel the current print job. Determine the magnetic stripe format for the track. Change the dat a to be enc[...]

Page 83 MS-01404, MS-01405, MS- 01406 Mag Stripe Error Parity error reading dat a on track 1, 2 or 3. What is Parity? • Parity is special data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or damage on the magn etic stripe. Solution 1: Send the card to print again. If the message appears [...]

Page 84 MS-01407, MS-01408, or MS-01409 Mag Stripe Error LRC error reading dat a on track 1, 2, or 3. What is LRC? • LRC is special data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or damage on the magn etic stripe. Solution 1: If the message appears a second time, run a printer cleanin[...]

Page 85 MS-01410, MS-0141 1, or MS-01412 Mag Stripe Error St art Sentin el error readi ng dat a on track 1, 2, o r 3. What is a St art Sentinel? • A S tart Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or dama ge on the magnetic stripe. Solution 1: Send the card t[...]

Page 86 MS-01413, MS-01414, or MS-01415 Mag Stripe Error End Sentinel error reading data on track 1, 2, or 3. What is an End Sentinel? • An End Sentinel is sp ecial data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or dama ge on the magnetic stripe. Solution 1: Send the card to print aga[...]

Page 87 MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam A card was stuck when attemp ting to read or write magnetic stripe dat a on the card. Possible Cause 1: The card is stuck in or near the magne tic stripe module. Solution 1a: Remove the stuck card. Send the card to print again. Solution 1b: Make sure cards are free of dirt or oil. So[...]

Page 88 T urn the page to see information about the next message.[...]

Page 89 MS-01424 Mag Stripe Error Unable to read any data from the card. Possible Cause 1: The cards in the input hopper do not have a magnetic stripe. Solution 1: Load magnetic stripe cards in the input hopper . Possible Cause 2: The magnetic stripe ca rds in th e input hopper are not oriented correctly . Solution 2: Load magnetic stripe ca rds co[...]

Page 90 • This message can app ear if the automatic start sentinel adjustment (autoSSA) command doe s not complete succ essfully . See the information displayed by Printer Diagnostics to address the problem. If you cannot fix the problem, contact your service provider for assistance.[...]

Page 91 MS-01425 Mag Stripe Error Unexpected magnetic st ripe coercivity value. Possible Cause: The magnetic stripe mo dule received an unexpected value that it cannot use. Solution: Power the printer off and on to restore the default values. (Disconnect the power cord from the printer power supply and then connect it again.)[...]

Page 92 MS-01426 EEPROM Error Magnetic stripe module settin gs EEPROM read or write error . Possible Cause: The magnetic stripe module had a temporary failure . Solution: Power the printer of f and on. (Disconnect the power cord from the printer power supply an d then connect it again.) If the printer resumes and operates, the problem was temporary[...]

Page 93 MS-01427 or MS-01428 Mag Stripe Error Configuration information p assed through by the printer driver was not accep ted by the magnetic stripe module. Possible Cause: An application sent configur ation in formation to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible. If [...]

Page 94 MS-01429 Mag Stripe Dat a Dat a sent to a track does not match the requirement s for that track. Possible C aus e 1: Data sent uses a different encoding format tha n the one set for the track. Solution 1: Determine the magnetic stripe formats for the tracks y ou use. Change the encoding format(s) in the application so it is set to the same [...]

Page 95 MS-01430 Mag Stripe Error Control information p assed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent control information to the magnetic stripe module that cou ld not be used . Solution: Change the information sent by the application if possible. If you cannot change the con[...]

Page 96 MS-01435 No Mag Stripe The magnetic stripe module is not inst alled or detected. Possible Cause 1: Magnetic stripe data was sent to the printer and a magnetic stripe module is not installed. Solution 1: Remove the magnetic stripe components of the card design. Print cards without sending magneti c stripe da t a to the printer . Possible Cau[...]

Page 97 PR-01703 Printhead Error The printhead cam is not in the correct position to print. Possible Cause: An internal printer component is stuck in the wrong position. Solution: Fix the printer by clearing any obs tructions from inside the print area. Power the printer off and on. (D isconnect the pow er cord from the printer power supply an d th[...]

Page 98 T urn the page for information about the next message.[...]

Page 99 PR-01705, PR-01706 Card Jam The card is stuck or lost in the printer . Possible Cause: The card is stuck in the print area. Solution: Release the card so it can move. 1 Open the top cover of the printer . 2 Remove the ribbon cartridge. 3 Locate the card inside the print area. Th e ca rd might be stuck near the cleaning roller , the printhea[...]

Page 100 • If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers. If you cannot fix the problem, contact your service provider for assistance. Related Topics: "Cleaning the printer" on page 39 "Cleaning the printer rollers" on page 41[...]

Page 101 PR-01710 EEPROM Error Factory settings read problem. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was tempo rary . If you cannot fix the problem, contact your service provider for assistance.[...]

Page 102 PR-01715, PR-01716 Cover Open The cover was opened during printing. Possible Cause: The top cover was not closed securely or was opened during printing. Solution: Push down firmly on the front edge of the top cover until it clicks closed. If the cover does no t clo se ... • Open the printer and make sure the print ribbon cartridge is in [...]

Page 103 PR-01718 Printhead T emp The printhead temper ature is too high. Possible Cause: The printer detects a temporary heat buildup while printing. Solution: The card in process was printed. W ait a few minutes to allow the printer to cool down. If the message occurs of ten: • Clear any items around the printer and make sure that air can circu[...]

Page 104 PR-01719 Printhead Error The printhead is not installed or detected. Possible Cause: The printhead cartridge is not installed or the cables are not attached to the printhead cartrid ge correctly . Solution: Power off the printer . Attach t he printhead cable to the printh ead cartridge. Make sure the plug is pushed al l the way into the re[...]

Page 105 PR-01720 Ribbon Error The print ribbon index mark was not found. Possible Cause 1: The print ribbon is not installed correctly . Solution 1: Remove and reinstall the prin t ribbon. Make sure the print ribbon cartridge is fully seated. Possible Cause 2: The print ribbon is folded on the take-up spool. Solution 2: Remove and re-inst all the [...]

Page 106 PR-01721 EEPROM Error Operational settings read error . Possible Cause: The printer had a temporary failure. Solution: Power the printer of f and on. (Disconnect the power cord from the printer power supply an d then connect it again.) If the printer resumes and operates, the problem was temporary . If you cannot fix the problem, contact y[...]

Page 107 PR-01723 Hardware Error General printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer of f and on. (Disconnect the power cord from the printer power supply an d then connect it again.) If the printer resumes and operates, the problem was temporary . If you cannot fix the problem, contact your servi[...]

Page 108 T urn the page to see information about the next message.[...]

Page 109 PR-01724 Ribbon Break The print ribbon is broken. Possible Cause 1: The print rib bon has broken or is not installed. Solution 1: T rim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixin g. Possible C ause 2: If the ribb[...]

Page 110 • Y ou migh t have moved the print ribbon while the printer power was of f. The next card will print correctly . T he printer is designed to allow you to fix problems while the printer powe r is on. • If the print ribbon is stuck to the card, the Intensity setti ng might be so high that printing causes the ribbon to stick to the card. [...]

Page 1 1 1 PR-01726 Ribbon Out Out of print ribbon. Possible Cause 1: The print ribbo n cartri dge is empty . Solution 1: Reload the print ribbon cartridge. Change th e cl eaning sleeve and replace the cartridge in the printer . Run a cleaning card as soon as printing is completed. Possible Cause 2: The print ribbon is not loaded correctly . Soluti[...]

Page 112 PR-01730 Printhead Error Unable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power of f the printer . Attach the printhead cables correctly . Possible Cause 2: The pri nthead cable or printhead cartridge i s faulty . Solution 2: If you have another printhea[...]

Page 1 13 PR-01737 Ribbon Low The print ribbon is low . This message does not i ndicate a proble m; it means that at least 90 percent of the print ribbon has b een used. This message is for your i nformation so that you can plan to replace the print ribbo n. When you press the Ready key on the LCD panel, or the OK button on the message box, the mes[...]

Page 114 PR-01738 Ribbon Error The printer cannot identi fy the ribbon inst alled. Possible Cause 1: Y ou have installed an unsupported print ribbon. Solution 1: Press the Ready key to print one-color images using settings for monochrome (K) ribbon. (The printer cannot use an unsup ported print ribbon to print full-color images.) If the printer is [...]

Page 1 15 SC-01804 No Smart Card The smart card modu le is not inst alled or detected. Possible Ca use 1: Smart ca rd data wa s sent to the printer and a smart card module is not installed. Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer . Possible Cause 2: The smart card m[...]

Page 116 Index A address mode network set up 30 setting 55 arrow keys 10 ASCII data stream 38 B backlighting, LCD 53 built-in Ethernet option 3 , 25 built-in Ethernet port 2 button, Ready, see Ready key 13 C cable network 25 cable guides 2 card counters 49 handling 5 input hopper 1 , 4 load magnetic stripe 6 load smar t card 6 loading 5 not picked [...]

Page 1 17 communication error 80 configuration LCD menu 53 network 23 tools 19 connection Ethernet 3 , 27 USB 3 , 28 cover 1 cover arm 3 cover open 7 , 102 CP Driver data format 10 features supported 20 set up 35 CP60 Printer Guide 1 Customer Care Center ii D data error 71 , 72 , 77 , 79 data format changing 54 features 16 , 19 on LCD panel 10 sett[...]

Page 118 F FAQ ii FCC notice 124 features and requirements driver data format 16 Open Card 17 file2prn utility 23 , 74 firmware revision 48 flash error 73 , 75 full-color identifying printer feature 4 print cycles 49 support by data format 20 G gateway address setting 57 viewing 51 H handling cards 5 hardware error 81 , 107 HP print server 27 Web J[...]

Page 1 19 L latch 1 LCD panel backlighting 53 change settings 53 components 10 location 1 menu 46 tips for success 45 Linux supported operating system 25 loading cards 5 print ribbon 7 lock input hopper 4 security 2 LPD/LPR protocol 17 , 19 M MAC address label 3 viewing on LCD panel 51 magnetic stripe messages 82 module location and type 4 on test [...]

Page 120 network (continued) connect data cable 27 permissions 27 port 2 , 27 requirements 25 set up printer 30 set up tools 23 view IP address 51 network installation connecting to the n etwork 27 overview 25 requirements 25 types of connections 25 with wired print server 28 with wireless print serve r 29 no mag stripe error 96 O Open Card CD-ROM [...]

Page 121 print server wired 27 , 28 wireless 27 , 29 printer cleaning 39 cleaning the rollers 41 components 1 , 3 driver set up 35 Ethernet option 25 firmware revision 48 installing 21 messages 10 , 65 monochrome or full color 4 network setup 30 Open Card 35 operating envi ronment 22 options 4 physical description 22 power on 9 restart 33 SNMP supp[...]

Page 122 ribbon see print ribbon 7 ribbon break message 109 ribbon cartridge, loading 7 ribbon error message 105 ribbon out message 111 roller cleaning 3 pick roller, cleaning 41 S safety 127 safety and compliance notification 124 SC 01804 115 security lock receptacle 2 serial number 47 Service and Support FAQ ii set up driver data format 35 Open C[...]

Page 123 tools 23 trademarks 128 troubleshooting 61 turning on the pri n te r 9 U Up Arrow key 10 USB port connect print server 28 location 2 wired prin t se rver 28 wireless print server 29 utilities 74 file2prn 23 HP Web Jetadmin 23 operating system 23 tiff2opencard 23 W where to go for more information ii Windows supported operating system 25 wi[...]

Page 124 Safety and compliance (FCC) Regulatory compliance Notice for USA (FCC notice) This equipment generate s, uses, and can radiate radio frequency energy . If it is not installed and used in accordance with this instruction manual, it may interf er e with radio communications. This eq uipment has been tested and found to be within the limits f[...]

Page 125 Notice for Europe We hereby certify that the CP60 Card Printer complies with EMC Directive 89/336/EEC and R&TTE Directive 1999/ 5/EC. This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operati on of this equipment in a residential environment may possibly cause interference. In the event of interference, the user , at th[...]

Page 126 Notice to Users of All CP60 Printers The printer emits radio-frequency waves and must be us ed as installed and recommended by Datacard Group, the printer manufacturer . Y ou may not modify the printe r or how it is used without the written permission of Datacard Group. Y ou may not operate the printer after modifying it or its method of o[...]

Page 127 Safety All Datacard ® brand products are built to strict safety and reli ability specifications in accordance with UL60950 and Canadian requirements, and the Low V oltage Directive 73/23/ EEC. Therefore, safety issues pertaining to operatio n and repair of Datacard ® brand equipment are primarily en vironmental and human interface. The f[...]

Page 128 Acknowledgments Microsoft, Windows NT , and Windows are trademarks or registered trademarks of Micro sof t Corporation. Advanced Imaging T echnology and StickiCard are tradem arks of DataCard Corporation in the United S tates and/ or other countries. DatacardDuraGardis a registered trademarks of DataCard Corporation in the United S tates a[...]

11111 B r e n R o a d W e s t Minnetonka, MN 55343-9 015 952.933.1223 952.933.7971 F AX Datacard is a registered trad emark of DataCard Corporation. July 2005 558871-201 Rev. E Dealer information: CP60 Printer Guide 558871-201 R ev . A July 2005[...]