Datacard Group SP Series manual

SP Series Network Printer Guide 558871-001 R ev . B August 2004[...]

Information resources for the SP Series Printer with th e Built-in Ethernet F eature SP Series Network Printer Guide The Network Printer Guide (this document) contains operating information for the printer . It also tells you how install the printer . SP Series Info Central and e-Guide For in-depth information about us ing the prin ter , install SP[...]

539398-001 Rev. B Page iii About the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The outside of the printer . . . . . . . . . . . . . . . . 1 The inside of the printer . . . . . . . . . . . . . . . . . . 3 Features and options . . . . . . . . . . . . . . . . . . . . 3 Loading cards . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page iv Set the Data Format . . . . . . . . . . . . . . . . . . . 55 Set the Address Mode . . . . . . . . . . . . . . . . . . 56 Set the IP Address, Subnet Mask, and Gateway Address . . . . . . . . . . . . . . 58 Set the K Power . . . . . . . . . . . . . . . . . . . . . . 60 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Pri[...]

Page v MS-01425 Mag Stripe Error. . . . . . . . . . . . . . 90 MS-01426 EEPROM Error . . . . . . . . . . . . . . 91 MS-01427, 1428 Mag Stripe Error. . . . . . . . . 92 MS-01429 Mag Stripe Dat a . . . . . . . . . . . . . . 93 MS-01430 Mag Stripe Error. . . . . . . . . . . . . . 94 MS-01431, MS-01432, MS-01433, MS-01434 EEPROM Error . . . . . . . . .[...]

Page 1 About the printer This guide applies to SP Serie s printers with the Built-in Ethernet feature, and incl ude s the SP55 card printer with Built in Ethernet, the SP55 card printer with Bu ilt-I n Ethernet and Open Card, and the SP60 card printer . The outside of the pri nter Duplex Module: Optional mo dule at the back of the printer that turn[...]

Page 2 Ports are located on the left side of the printer . Network Port: Use the Ethernet™ port to connect a printer with the Built- in Ethern et feature. USB Data Port: Connect the data cable to the printer . ALL printers have this port. Manual Advance Knob: Use to move a card in the printer or to turn rollers. Power Receptacle: Plug in the powe[...]

Page 3 The inside of the printer Cover Arm: Holds the cover and printhead cartridge in place. Printhead Cartridge: Applies th e image to the card. The label includes”YMC” for color or “K” for monochrome printheads. Print Ribbon Cartridge (shown with color print ribbon). Printer Label: Includes the serial number and model information (locate[...]

Page 4 • Printers with “U” printing can print one color (monochrome) only . “C” printing is full-color or monochrome (with specific ribbons). • All SP Series printers have a USB data connection . SP Series printers can have one or more of the following: — Built-in Ethernet (Net) connection — Open Card (OC) data format and Built-in E[...]

Page 5 Loading cards 1 Open the input hopper cover. 2 Remove cards from the ori ginal package. Tip s : Handling cards • Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality .) • Handle cards by the edges or wear gloves. • Orient all cards the same way . • Cards can stick together: Slide or fan [...]

Page 6 3 Place the cards in the input hopper . The diagram shows the typica l locations for the magnetic stripe and smart card chip. 4 Push the input hopper cover close d until it latches. See SP Series Info Central for current information about cards to use in the printer . Magnetic stripe Smart card chip[...]

Page 7 Loading print ribbon 1 Open the prin te r . 2 Remove the ribbon cartridge. 3 Remove both used ribbon spools from the cartridge (if present). Tip s: Ha ndling print ribbon • Keep unused ribbon in the original package. • Don’t place ribbon on a dusty or dirty surface–dirt could damage the pri nthead. 4 Run a cleaning card and replace t[...]

Page 8 5 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle. — Put the empty take-up spool on the sp indle with the solid black gear . Push until the spool clicks onto the spindle. 6 Replace the loaded ribbon cartridge in [...]

Page 9 Power on the printer Plug in the printer to power it on. The printer does no t have a power switch. 1 Make sure the power supply cord connects to the printer power receptacle (1). 2 Connect the power cord to the power supply (2). 3 Connect the power cord to the power outlet (3). 4 The printer powers on a nd the S tatus Light is amber . After[...]

Page 10 The LCD p anel The SP Series Card Printer with built-in Ethernet incl udes an LCD panel. The LCD panel has a 2-line display , four keys, and the S tatus light. This section describe s what you need to know when printing cards. See “Printer LC D settings” on page 45 for detailed information about viewing and changing network setti ngs. T[...]

Page 1 1 • Printer messages: The display sho ws the message number and a short description of the p roblem. — Fi x the problem and then p ress the Ready key to clea r the message. Repeat if anoth er message is displayed. — See “Printer messages” on page 65 for details about messages. • S ta tus: Information about the printer , including[...]

Page 12 — Press the Enter ke y to view the dat a — Press the Enter key again to return to the menu. — Scroll to “Exit” and press th e Enter key to leave a choice. Repeat as neede d to leave th e menus. See “Printer LCD settings” on page 45 for details about viewing and changing setti ngs.[...]

Page 13 Making a printer test card 1 Power of f the prin ter . 2 Confirm that cards and print ribbon are loaded in the printe r . — If the printer has a magne ti c stripe module , the card must have a magnetic stripe. — If it is a three-track module, be sure to use blank cards with the correct coerci vity (the default is high coercivity). — I[...]

Page 14 Tip s f or suc cess • Allow 30 to 60 seconds for the printer to begin prin ting the test card. • The status light will flash green while the printer is processing the data. • If the status light is st eady amber and the printer beeps, the printer is paused. Press the Ready key once to un - p ause the pri n te r . • If the printer te[...]

Page 15 Dat a format s for the SP Series Card Printer All SP Series printers with the Built-i n Ethernet feature are shipped with t he SmartD river CD-ROM, and can print cards sent by the SmartDriver (when the Data Format is set to SmartDriver). The printer can also be purchased with the Open Card option. Printers with the Op en Card option can als[...]

Page 16 SmartDriver data The printer can be used with the SmartDriver installed on a PC. The SmartDriver receives data from your Windows app lication and forma ts it for the printer . The printe r can print one or both sides of the card (dup lex printing), print in land scape or portrait orientation, and print in full color or one color . The drive[...]

Page 17 Open Card data format T h e Op e n C a rd da t a format uses ASCII d a t a . Any h o st comp u t e r that c a n g en e r a te a n ASCII (text) d a t a stream a nd send it to the printer usi n g TCP/IP (or TCP/IP w i th LP D / L P R ) can se n d c a rd da t a using the Open C a rd d a t a format. Organizations that use operating systems othe[...]

Page 18 The Open Card format supports printing with one color on o ne side of the card in landscape mode. If you use a full- color ribbon in a full-color prin ter when you send Open Ca rd data, the printer will use only the K panel in the ribbon and ignore the col or and topcoat panels. The magnetic stripe (if it is encoded ) must be located o n th[...]

Page 19 Data format s summary The following table summarizes the requir ements and features for each data format. Open Card SmartDriver Source of data Any host computer that produces an ASCII data stream and uses TCP/IP (RA W or LPD/LPR) Windows application (with the SmartDriver running on a Windows PC) Data formatted by Open Card commands or Card [...]

Page 20 Features: • Print on both si des • Portrait or landscape orientation • Rotate card 180 degrees • Rot at e fields • Full-color or monochome printing • Unique graphics on each card • Different design for each card • Magnetic stripe encoding • Smart Card programming •N o • Landscape only •Y e s •Y e s • Mono c h r o[...]

Page 21 Printer Inst allation This section describe s the following: • Site requirements • Useful tools for network installation and setup • Preparing the printer for installation • Connecting the printer to the network • Setting up the printer on the networ k • Setting up the printer for your card design • SNMP (Simple Network Manage[...]

P a ge 2 2 Site requirement s Operating environment • Relative humidity: 20% to 80% non-conde nsing • T emperature: 60° F to 95° F (15° C to 35° C) Electrical requirements • The external power suppl y is rated at 100-2 40 V AC, 50-60 Hz, 1.8 amp. (It adjusts to any power within this range.) • Single phase, 3-wire, grounde d receptacle o[...]

Page 23 Useful tools When you set up an SP Series Card Printer with Built-in Ethernet feature, you might use several tools. The se tools are part of the netw ork operating system and a co mputer operating system; they are not provided with the printer . • Network configuration utility When the printer is set up on the network where card s are pro[...]

Page 24 • tiff2opencard The SP Series Open Card CD-ROM includes the tiff 2opencard utility , which you use to prep are logos (graphics) before sending then to the printer . • file2prn The SP Series Open Card CD-ROM includes the file2p rn utility , which you use to send files, including logo files or sample card f iles, to the printer . See the [...]

Page 25 Network inst allation A networked printer is connected to a network with out a host computer between the printer and network. Depending on printer options and your needs, the printer can be connected to a print server an d th en to the network. A host computer can connect to several networ ked printers at a time, and several host computers [...]

Page 26 — When using the printer from an operating system wit h permis sions, suc h as Windows XP , users must have the same permissions as for a locally attached printer . Y ou can connect an SP Series C ard Printer using a prin t server if you choose. See “Connect the printer to the network” on page 27 for det ails about supported print ser[...]

Page 27 Connect the printe r to the network T o connect the printer to the network, use one of the following methods: • Connect the printer using the Ethernet port (requires an SP Series Card Printer with Buil t-in Ethernet) • Connect the printer using the USB port and a wired prin t server (the HP Jetdirect 175x, revision C, has been tested in[...]

Page 28 Use the USB port and a wired print server 1 Connect the print server to the printer using a USB cable. 2 Connect the print server to the network using an Ethernet cable. See the setup information provided with the print server . 3 Follow the instruction s provided with the print server to set it up on the network, and then see “Set the Da[...]

Page 29 Use the USB port and a wi reless print server 1 Install the wireless networ k ad apter , including the driver files, to a nearby computer . Follow the instructions provided with the adapter to install it. 2 Change settings in the utility for the wireless network adapte r (if needed) to match the default settings for the wireless print serve[...]

Page 30 Set up the network printer Set the SP Series Card Printer for the type of network addr essing you plan to use. Do not perform th ese steps if you use a print server to connect the printer to the ne two rk. First, view the cu rrent mode of ad dressing: 1 Press the Enter key to enter the menu system. 2 Make sure “S t atus” appears on the [...]

Page 31 — Press the Enter key to leave the current value. — Press the Up or Down Arro w key to scroll to a value and press Enter to view the value. — Exit to the Main Menu and continu e with “Set the Data Format” on page 34 . — If you need to change the address mode, continue with these steps. 6 Press the Enter key to exit from the S ta[...]

Page 32 — If you choose S tatic IP , the second line of the LCD panel shows “IP Address.” — Work with you r network personnel to obtain the IP address, subnet mask, and gateway address. — Press the Enter key to choose “IP Addr ess.” The printer shows the current IP address and a cursor appears under the first byte of the address. (The[...]

Page 33 — Press the Enter key . The current value appears with the cursor under the first byte. Use the same process as for the IP address to set the subnet mask. When you press the Enter key after the fourth byte, “Gateway Addr” appears. — Press the Enter key . The current value appears with the cursor under the first byte. Use the same pr[...]

Page 34 Set the Data Format Before you send any data to the printer , set the data forma t so th e printer can recei ve the data you send. 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” and press the Enter key . 3 Press the Up or Down Arrow key to scrol l to “Data Format” and pr[...]

Page 35 Set up for your card design The steps to set up for your card design depend on the Data Format you use. Set up for SmartDriver 1 Install the SmartDriver . Choose “Direct Network” when installing the printer. 2 Install SP Series Info Central and e-Guide. 3 Open Info Central. In the contents list, locate the “Network Installation” top[...]

Page 36 SNMP support The SP Series Ca rd Printer with Bui lt-in Ethernet su pports the following SNMP (simple network management protocol) features: • The printer has an SNMP agent which supports the prin ter MIB (management info rmation block) and MIB-II. The agent supports SNMPv1 and SNMPv2c. • If you connect the printer to the network using [...]

Page 37 Print a card First, make sure the printer is installed and ready (see “Printer Installation” on page 21). Then, see “Data formats for the SP Series Card Printer” on page 15 for features of each format. From the SmartDriver The SP Series printer can receive card data from the SmartDriver running on a Windows PC. 4 Using the LCD panel[...]

Page 38 Using the Open Card dat a format A printer with the Open Card option can receive card da ta from any host computer th at sends an ASCII (text) data stream using TCP/IP . Usua lly , you use an app lication on a ho st compu ter to collect and p repare the data and then send it. 1 Using the LCD panel, select “Ope n Card” as the data format[...]

Page 39 Cleaning the printer Run a cleaning card and change the clea ning sleeve when changing the print ribbon. Make sure that all cards sent to the printer have completed prin ti ng before cleaning. 1 Open the printer cover (1). 2 Remove the replaceable cleaning roller and the ribbon cartridge (2). 3 Open the input hopper cover (3). 4 Remove unpr[...]

Page 40 9 Make sure “> Cleaning Card” is displayed on the second line of the LCD panel and press the Enter key . The printer moves the card through the printer several times and ejects the card. W ait a few minutes to allow the rollers to dry for best printer operation and print quality . 10 Slide the used clean ing sleeve off the spindle. 1[...]

Page 41 Cleaning the printer rollers The printer rollers move the card during printing opera tions. Clean the rollers, using the cleaning pen suppli ed with th e printer , when problems occur such as: • Repeated card jams • Cards are not being picked, repeatedly • Colors are not align ed on the printed card 1 Clean the pick roller: a Open the[...]

Page 42 3 Clean the transport area rollers (at locations 2, 3, 4, 5, and 6) followin g the same procedure used for the pick rollers. — W ait a few minutes to allow the rollers to dry for b est printer operation and print quality . 4 Replace the print ribbon cartridge and cl eaning roller . Close the printer cover . 5 Replace cards in the input ho[...]

P a ge 43 Getting the most out of your printer T o get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smooth , glossy PVC surface and pri n t t h em o nly onc e . Make sure opti o ns, such as a M y l ar s i gn a ture p a nel o r a magnetic stripe, are high q[...]

P a ge 44 • Use cab l es th a t meet s p ecifi c atio n s a nd conn e ct them c o rrect l y . • Keep cards and Datacard-certified supplies on hand a nd store them safely . • Keep the printe r clean and keep th e area around the printer cle an. If you use the SmartDriver and a PC to print cards, see SP Series Info Central for detailed informat[...]

Page 45 Printer LCD settings Using the LCD panel, you can: • View settings and data • Change settings • Run a cleaning card (See “Cleaning the printer” on page 39 for steps to follow) Tip s f or suc cess • Y ou can access menus where you can view or change settings when the printer displays “Printer Ready” on line 1 of the display .[...]

Page 46 LCD menu system The menu system has three major branches. Use the S tatus menu to view settings a nd data about the pr inter . Use the Configuration menu to change settings. Us e the Diagn ostics menu to run a cleaning card.[...]

Page 47 V iew status settings Begin when the LCD panel shows “Printer Ready” on line 1 of the disp lay . T o view S t atus information: 1 Press the Enter key to enter the m enu system. 2 Make sure “S t atus” appears on line 2 and press the Enter key . Y ou are now in the S t atus Menu. V iew the Serial Number 1 With “S t atus Menu” disp[...]

Page 48 V iew the Firmware Revision Use the firmware revision display at the request of your service provi der , or to decide whether to use the firmware update utility to update printer firmware. 1 With “S t atus Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “FW Revision” on line 2. 2 Press the Enter key . [...]

Page 49 V iew Card Counts 1 With “S t atus Menu” displayed on line 1, press the Up or Down Arrow key to display “Card Counters” on line 2 2 Press the Enter key . “Card Count” appears on line 2. 3 Press the Enter key to view the to t al number of card s pri nt e d on this pri n te r . 4 Press the Enter key to retu rn to Card Counters. ?[...]

Page 50 V iew the Data Format 1 With “S ta tus Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key . “Address Mode” appea rs on line 2. 3 Press the Up or Down Arrow key to display “Data Format” on l ine 2. 4 Press the Enter key . The data format appears on line 2. Possible [...]

Page 51 V iew the Network Address Mode, IP Addresses, a nd MAC Address 1 With “S tatus Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key . “Address Mode” appea rs on line 2. Press the Enter key to view the address mode. The possible values are DHCP or S tatic IP . 3 Press the[...]

Page 52 7 Press the Enter key to display the subnet mask. 8 Press the Enter key to return to the S tatus menu. “Gateway Addr” is displayed on line 2. 9 Press the Enter key to display the gateway address. 10 Press the Enter key to return to the S t atus menu. “MAC Address” is displayed on line 2. 11 Press the Enter key . The MAC address, whi[...]

Page 53 Change settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display . T o change setti ngs: 1 Press the Enter key to enter the m enu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” on line 2. 3 Press the Enter key . Y ou a re now in the Con figuration menu.[...]

Page 54 Set LCD Backlighting 1 With “Configuration” displayed on li ne 1, pr ess the Up or Down Arrow key if needed to display “LCD Ba cklight” on line 2. 2 Press the Enter key to di splay the current value. 3 Press the Up or Down Arrow key to change the backlighting. The display change s to show the effect of the new value . 4 When the bac[...]

Page 55 Set the Data Format Tip s for suc cess • When you choose a data format, the printer might not op erate properly if data in another format is sent. • If you have the SmartDriver installed and connected to the printer , suspend communication using the Printer T oolbox before changing values. If you change th e data format, unexpected ca r[...]

Page 56 Set the Address Mode Tip s for suc cess • When you choose an address mode , you determine how t he ne twork address of the printer is assigned. The possible values are DHCP and S tatic IP . DHCP stands fo r “Dynamic Host Configuration Protocol” and mea ns that the network assign s the IP address (and other values ) to the printer . S [...]

Page 57 — If you have chosen DHCP , “Apply/Restart” appears on line 2. Press the Enter key to restart the printer . After the printer rest arts, see “View the Network Address Mode, IP Addresses, and MAC Address” on pag e 51 to retrieve the IP address and othe r da t a. — If you have chosen St atic IP , “IP Address” appears o n line [...]

Page 58 Set the IP Address, Subnet Mask, and Gateway Address Tip s for Succ ess • The printer address mode must be “S tatic IP” to se t these values. (If the address mode is DHCP , “IP Addresses” does not appea r in the menu.) • The menu system moves from one value to the next becau se these values are related a nd a change in the IP ad[...]

Page 59 4 Press the Up or Down Arrow key to chan ge the IP address. (Press and hold the Up or Down Arrow key to change the value quickly .) 5 When the first byte is correct, press the Enter key to move to the second byte. 6 Repeat for the third and fourth byte of the IP address. When you p ress the Enter key after the fourth byte of the address, ?[...]

Page 60 Set the K Power Tip s for Succ ess • Set the K Power value to change the darkness—or in tensity—of pri nting with m onochrome ribbo n (or the monochrome–K–panel of full-color ribbon ). K power affe cts the thickness of letters and barcodes; hi gher intensity prints thicker letters or barcodes. • A value of “0” for K Power me[...]

P a ge 61 T roubleshooting What is the problem? T ry this: 1 A message appeared o n the PC or LCD panel. • Click the Help button on the message box or find the message in this guide to see possible causes and the solution for each cause. See the “Related T opics” to fix the problem. 2 The printed cards do not look the way that I want them to.[...]

P a ge 6 2 5 The printer does not resp ond when I print a card or when I click “Resume” on the Printer T oolbox. • Make sure the printer is plugged in. See “Power on the printer” on page 9 . • Make sure the printer is connected to the computer . See “Connect the printer to the network” on page 27 . • If the S tatus Light on the pr[...]

P a ge 63 Printer supplies Datacard-certified ribbon kits and cleaning supplies are a vailable for the printer . Ribbon kits cont ain a roll of print ribbon, a cleaning card, and a replaceable cleaning slee ve. Datacard recommends that you run a cleaning card and replace the cleaning sleeve each time you change the print ribb on. SP55 Color print r[...]

P a ge 64 Monochrome print ribbo n Several colors of mono chrome (single-color) prin t ribb on are availabl e for the SP Seri es printer. A roll of ribbon prints 1500 or more images. The Ribbon Saver feature is enabled by Datacard-c ertifi ed monoch rome ribbons. Ribbon Saver increases the number of cards printed with each rol l of ribbon. Availabl[...]

Page 65 Printer messages The SP Series Card Printer with the Built-in Ethe rnet feature displays messa g es on th e LC D p anel. If the Data Format is set to SmartDriver , messa ges (that match up with printer messages) also appear on the PC in message boxes. Y ou mi ght see messages on the LC D panel that do not appear on the PC, because the LCD d[...]

Page 66 DM-00760 Duplex Error The duplex mechanism did not reach the correct position. Possible C ause 1: A card or object is jamme d in or near th e duplex module. Solution 1: Op en the dupl ex module cove r at the back of the printer (1). Release any cards or objects stuck in the module (2). Make sure that the duplex mechanism can move freely in [...]

Page 67 DM-00762 Duplex Jam The card is stuck in the duplex or p ass-through module. Possible Cause 1: A card is jammed in or near th e dupl ex module. Solution 1: Op en the dupl ex module cove r at the back of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown. Pos[...]

Page 68 DM-00765 No Duplex The duplex module is not inst alled or det ected. Possible Ca use 1: The driver was set to u se automatic duplex and a du plex module is not installed in the p rinter . Solution 1: Send a one-sided card to the printer or set the driver for manual duplex. Possible C ause 2: The connection between the dup lex module and the[...]

Page 69 DM-00767 Duplex Jam The card is lost in the duplex or p ass- through module. Possible Cause 1: A card is jammed in or near th e dupl ex module. Solution 1: Op en th e du p l ex mo du l e cove r at the ba ck of the pri nt er . Release any cards stuck in the module. Make sure that the du plex mechanism can move freely in the direction shown. [...]

Page 70 IS-01206 No Card Picked A card was not picked successfully . Possible Cause 1: The input hopper is empty . Solution 1: Fan the edges of the cards so the printer picks one card at a time and then load cards in the input hopper . Push the input hopper cover closed until it latches. Possible Cause 2: One or two card s are jammed going into the[...]

Page 71 SY -01305 Data Error The setting sent to t he printer does not match printer fe atures. Possible Cause 1: A setting was sent to the printer for a module that is not installed or enabled. Solution 1: Check the printer to see wh ether options are installed. If the option is not present i n the printer , do not sen d data for the option. Possi[...]

Page 72 SY -01306 Data Error The setting value yo u selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer attached. Solution 1: Use approved programs, such as the printer ’s Properties or Printing Preferences dialog box, to send values to the printer . Possible Cause 2: Y ou are using Smar tDriver Pr[...]

Page 73 SY -01310 Flash Error EEPROM flash dat a error . Possible Cause 1: A transmission problem occurre d. Solution 1: Send the file or data again. Y ou can repeat this action several times. Possible Cause 2: Data being sent to the printer is corrupted or incorrect. Solution 2: Obtain the correct update file (or a new update file) and repea t the[...]

Page 74 SY -01312 Flash error EEPROM flash size error . Possible cause: A logo was downlo aded to the printer (using the file2prn utility) and the logo requires more memory than is available in th e printer . Solution: Press the Ready key on the LCD panel to clear the logo from the printer and make the prin ter ready . Up to 4 logos can be stored i[...]

Page 75 SY -01314 Flash Error W arning! EEPROM flash write error . Possible Cause 1: A transmission problem occurre d. Solution 1: Send the file or data again. Y ou can repeat this action several times. Possible Cause 2: The printer EEPROM does not accept the data or setting. Solution 2: Power off the printer . Wait o ne minute, and then power on t[...]

Page 76 SY -01317 Memory Error Memory error . Possible Cause 1: The printer memory does not a ccept the data. Solution 1: Power off the printer . Wait o ne minute, and then power on the printer . Send the file or repeat the action again.[...]

Page 77 SY -01325 Data Error The options or supplie s insta lled do not match settings or card dat a. Possible Cause 1: The printer has an uni dentifie d ribbon installed and a full-color card was sent to the printer . Solution 1: The printer can only print one color if it cannot identify the ribbon. T o print full-co lor cards, install a Datacard [...]

Page 78 If you cannot fix the problem, contact your service provider for assistance. Tip s for suc cess • Y ou migh t have moved the print ribbo n while the printer power was off. Print another card to verify that th e printer works correctly . The printer is designed to allow you to fix problems while the printer power is on. • If you changed [...]

Page 79 SY -01327 Data Error The request sent to the printer is not supported. Possible Cause 1: The printer type has changed to SP55 or SP60. The SmartDriver Printer T oolbox, Properties , or Printi ng Prefe rences dialog box has not changed to remove setti ngs that are not supporte d by the printer and you have chosen and applied a setting that t[...]

Page 80 Possible Cause 3: When sending Open Card da ta, a command error occurred. Solution 3: Press the Ready key on the LCD panel to clear the job and make the printer ready . See th e SP Series Dat a Formatting Guide for detailed information about the Open Card format.[...]

Page 81 SY -01331 Comm Error Dat a transm ission error . Possible Cause 1: The system has a temporar y communication problem. Solution 1: Print the card data again. Possible Cause 2: The host computer an d printer have a communi cation problem. Solution 2: T roubleshoot a communication problem. See SP Series In fo Central for troubleshooting inform[...]

Page 82 SY -01332 Hardware Error General printer fault. Possible Cause 1: The printhead cable is not attached to the printhea d cartridge. Solution 1: Power of f the printer . Make sure the printhead cable is fully seated in the printhead cartridge. Close th e printer and power it on. Possible Cause 2: The printer identifie d a problem while it was[...]

Page 83 MS-01401 , MS-01402 , MS-01403 Mag S tripe Dat a Dat a sent doe s not match require ment s for trac k 1, 2, or 3. Possible Cause 1: Data sent includes more ch ar acters than all owed by the magnetic stripe format selected for the track. Solution 1: Cancel the current print job. Determine the magnetic stripe format for the track. Change the [...]

Page 84 MS-01404, MS-01405, MS- 01406 Mag Stripe Error Parity error reading dat a on track 1, 2 or 3. What is Parity? • Parity is special data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or damage on the magn etic stripe. Solution 1: Send the card to print again. If the message appears [...]

Page 85 MS-01407, MS-01408, or MS-01409 Mag Stripe Error LRC error reading dat a on track 1, 2, or 3. What is LRC? • LRC is special data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or damage on the magn etic stripe. Solution 1: Send the card to print again. If the message appears a seco[...]

Page 86 MS-01410, MS-0141 1, or MS-01412 Mag Stripe Error St art Sent inel error reading dat a on track 1, 2, or 3. What is a St art Sentinel? • A S tart Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or dama ge on the magn etic stripe. Solution 1: Send the card to[...]

Page 87 MS-01413, MS-01414, or MS-01415 Mag Stripe Error End Sentinel error reading dat a on track 1, 2, or 3. What is an End Sentinel? • An End Sentinel is special data used when encoding a magn etic stripe. It is not the data you enter . Possible Cause 1: The card has dirt or dama ge on the magn etic stripe. Solution 1: Send the card to print a[...]

Page 88 MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam Possible Cause 1: The card is stuck in or near the magne tic stripe module. Solution 1a: Remove the stuck card. Send the card to print again. Solution 1b: Make sure cards are free of dirt or oil. Solution 1c: If the message appe ars again, run a cle aning card, chang e the cleaning s[...]

Page 89 MS-01424 Mag Stripe Error Unable to read any dat a from th e card. Possible Cause 1: The cards do not have a magnetic stripe. Solution 1: Load magnetic stripe cards in the input hopper . Possible Cause 2: The magnetic stripe cards are not oriented correctly . Solution 2: Load magnetic stripe ca rds correctly in the input hopper . Possible C[...]

Page 90 MS-01425 Mag Stripe Error Unexpected magnetic stripe c oercivity value. Possible Cause: The magnetic stripe mo dule received an u nexpected value that it cannot use. Solution: Power the printer off and on to restore the default values. (Disconnect the power cord from the printer power supply and then connect it again.)[...]

Page 91 MS-01426 EEPROM Error Magnetic stripe module settings EEPROM read or write error . Possible Cause: The magnetic stripe module had a temporary failure . Solution: Power the printer of f and on. (Disconnect the power cord from the printer power supply an d then connect it again.) If the prin ter resumes an d operates, the problem was temporar[...]

Page 92 MS-01427, 1428 Mag Stripe Error Configuration information or st atus request pa ssed through by the printer driv er was not accepted by the magnetic stripe module. Possible Cause: An application sent configurat ion information or a status request to the magnetic stripe module tha t cou ld not be used . Solution: Change the information sent [...]

Page 93 MS-01429 Mag Stripe Dat a Dat a s ent to a trac k does not match the requireme nt s fo r that t rack. Possible C ause 1 : Data sent uses a different encoding format than the one set for the track. Solution 1: Determine the magnetic stripe formats for the tracks y ou use. Change the encoding format(s) in the application so it is set to the s[...]

Page 94 MS-01430 Mag Stripe Error Control information p asse d through by the printer dr iv er was not accepted by the magnet ic stripe module. Possible Cause: An application sent control information to the magnetic stripe module that could not be used . Solution: Change the information sent by the application if possible. If you cannot change the [...]

Page 95 MS-01431, MS-01432, MS- 01433, MS-0143 4 EEPROM Error Magnetic stripe module settings EEPROM error . Possible Cause: The magnetic stripe module had a temporary failure . Solution: Power the printer of f and on. (Disconnect the power cord from the printer power supply an d then connect it again.) If th e printer resumes and operates, the pro[...]

Page 96 MS-01435 No Mag Stripe The magnetic stripe module is not inst alled or detected. Possible Cause 1: Magnetic stripe data was sent to the printer and a magnetic stripe module is not installed. Solution 1: Remove the magnetic stripe components of the card design. Print cards without sending magneti c stripe da ta to the printer . Possible Caus[...]

Page 97 PR-01703 Printhead Error The printhead cam is not in the correct posit ion to print. Possible Cause: An internal printer component is stuck in the wrong position. Solution: Fix the printer by clearing any obstructions. Power the printer off and on. (Disconnect the p ower cord from the printe r power supply and th en connect it again.) Send [...]

Page 98 T urn the page for information about the next message.[...]

Page 99 PR-01705, PR-01706 Card Jam The card is stuck or lost in t he printer . Possible Cause: The card is stuck in the printer . Solution: Release the card so it can move. 1 Open the printer . 2 Remove the ribbon cartridge. 3 Locate the card in the printer . The card might be stuck near the cleaning roller , the printhead, near the opt ional magn[...]

Page 100 • If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers. If you cannot fix the problem, contact your service provider for assistance. Related T opics: “Cleaning th e pr inter” on p a g e 39 “Cleaning the printer rollers” on page 41[...]

Page 101 PR-01710 EEPROM Error Factory settings read problem. Possible Cause: The printer had a temporary failure. Solution: Power the printer of f and on. (Disconnect the power cord from the printer power supply an d then connect it again.) If the prin ter resumes an d operates, the problem was temporary . If you cannot fix the problem, contact yo[...]

Page 102 PR-01715, PR-01716 Cover Open Possible Cause: The cover was not closed securely or was opened during printing. Solution: Push down firmly on the front edge of the cover until it clicks closed. If the cover does not close... • Open the printer and make sure the print ribbon cartridge is installed correctly . • Check for any items inside[...]

Page 103 PR-01718 Printhead T emp The printhead tempe rature is too high. Possible Cause: The printer detects a temporary heat buildup while printing. Solution: Do not print for a minute or more to allow the printer to cool down. Press the Ready key to clear the card. If the message occurs of ten: • Clear any items around the printer and make sur[...]

Page 104 PR-01719 Printhead Error The printhead is not inst alled or detected. Possible Cause: The printhead cartridge is not installed or the cables are not attached to the printhead cartrid ge correctly . Solution: Power off the printer . Attach t he printhead cable to the prin thead cartridge. Make sure the plug is pushed al l the way into the r[...]

Page 105 PR-01720 Ribbon Error The print ribbon index mark wa s not found. Possible Cause 1: The print ribbon is not installed correctly . Solution 1: Remove and reinstall the prin t ribbon. Make sure the pri nt ribbon cartridge is fully seated. Possible Cause 2: The print ribbon is folded on the take-up spool. Solution 2: Remove and re-inst all th[...]

Page 106 PR-01721, PR-017 22 EEPROM Error Operational settings error . Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from th e printer power supply an d then connect it again.) If the prin ter resumes an d operates, the problem was temporary . If you cannot fix the problem, c[...]

Page 107 PR-01723 Hardware Error General printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from th e printer power supply an d then connect it again.) If the prin ter resumes an d operates, the problem was temporary . If you cannot fix the problem, contact your ser[...]

Page 108 T urn the page to see information about the next message.[...]

Page 109 PR-01724 Ribbon Break The print ribbon is broken. Possible Cause 1: The print rib bon has broken or is not installed. Solution 1: T rim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixin g. Possible C ause 2: If the ribb[...]

Page 110 • The card design might be long er than the card size. Change the card design to be less than or equal to the ca rd size in the long di rection (3.37 inches or 85.60 mm). • Printing might not be positioned properly on the card. Change the “Left/ Right” position of printing (using the SmartDriver) so the printing begi ns and ends on[...]

Page 1 1 1 PR-01726 Ribbon Out Out of print ribbon. Possible Cause 1: The print ribbon ca rtri d ge is em pty . Solution 1: Reload the print ribbon cartridge. Change th e cleaning sleeve and replace the cartridge in the printer . Run a cleaning card as soon as printing is completed. Possible Cause 2: The print ribbon is not loaded correctly . Solut[...]

Page 112 print, and change the ribbon typ e sett ings. Finally , return to the card creation pr og ra m to se nd the card da ta to print . • If the ribbon was repaired, the wro ng take-up spool was used. Repair the ribbon again, using the correct take-up spool for this rib bon. If you cannot fix the problem, contact your service provider for assi[...]

Page 1 13 PR-01730 Printhead Error Unable to read the printh ead temperature. Possible Cause 1: The printhead cable is not attached to the printhea d cartridge. Solution 1: Power of f the printer . Attach the printhead cables correctly . Possible Cause 2: The printhea d cable or printh ead cartridge is faulty . Solution 2: If you have another print[...]

Page 114 PR-01737 Ribbon Low The print ribbon is running low . This message does not indicate a problem ; it means that ab out 90 percent of the print ribbon has been used. This messa g e is for your information so tha t you can plan to replace the print ribbon. When you press the Ready key on the LCD panel, the message is not displayed again even [...]

Page 1 15 PR-01738 Ribbon Error The printer cannot identify th e ribbon inst alled. Possible Cause 1: Y ou have installed an unsupported print ribbon. Solution 1: Press the Ready key to print one-color images using settings for monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon to print full-color images.) If the printer is [...]

Page 116 SC-01804 No Smart Card The smart card module is not inst alled or dete cted. Possible Ca use 1: Smart ca rd data wa s sent to the printer and a smart card module is not installed. Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer . Possible C ause 2: The connection b[...]

Page 1 17 Index A address mode network set up 30 setting 56 arrow keys 10 ASCII data stream 38 B backlighting, LCD 54 built-in Ethernet option 2 , 4 , 25 button, Ready, see Ready key 13 C cable guides 2 card counters 49 handling 5 input hopper 1 , 4 load magnetic stripe 6 load smar t card 6 loading 5 not picked 70 preventing jams 41 printing 37 pri[...]

Page 118 configuration LCD menu 53 network 23 tools 19 connection Ethernet 4 , 27 USB 4 , 28 copyright 128 cover 1 cover arm 3 cover open 7 , 102 Customer Care Center ii D data error 71 , 72 , 77 , 79 data format changing 55 features 16 , 19 on LCD panel 10 setting up network prin ter 34 summary 19 types 15 viewing 50 Datacard Customer Care Ce nter[...]

Page 1 19 flash error 73 , 75 full-color identifying printer feature 4 print cycles 49 print ribbon 63 support by data format 20 G gateway address setting 58 viewing 51 H handling cards 5 hardware error 82 , 107 holder, printer guide 2 HP print server 27 Web JetAdmin utility 23 I Info Central ii information resources ii input hopper card capacity 4[...]

Page 120 LCD panel (continued) components 10 location 1 menu 46 tips for success 45 Linux supported operating system 25 loading cards 5 loading print ribbon 7 lock input hopper 4 security 2 LPD/LPR protocol 17 , 19 M MAC address label 4 viewing on LCD panel 51 magnetic stripe messages 83 module location and type 4 on test cards 13 orientation in in[...]

Page 121 network (continued) set up printer 30 set up tools 23 static IP address mode 26 view IP address 51 network installation connecting to the n etwork 27 overview 25 requirements 25 types of connections 25 with wired print server 28 with wireless print serve r 29 no mag stripe error 96 O Open Card CD-ROM 23 data format 10 , 17 , 38 features su[...]

Page 122 printer cleaning 39 cleaning the rollers 41 components 1 , 3 Ethernet option 25 firmware revision 48 guide holder 2 installing 21 messages 11 , 65 monochrome or full color 4 network setup 30 Open Card 35 operating envi ronment 22 options 4 physical description 22 power on 9 restart 33 SmartDriver set up 35 SNMP support 36 supplies 63 toolb[...]

Page 123 ribbon cartridge, loading 7 ribbon error message 105 ribbon out message 111 roller cleaning 3 , 41 transport ro llers 42 S safety 127 security lock receptacle 2 serial number 47 Service and Support FAQ ii set up Open Card format 35 SmartDriver 35 single-track magnetic stripe module 4 site requi rements 22 smart card error 116 optional seri[...]

Page 124 test card printer 13 requirements 13 with magnetic stripe 13 three-track magnetic stripe module 4 tiff2opencard uti lity 23 tools 23 trademarks 128 troubleshooting 61 turning on the pri n te r 9 U Up Arrow key 10 USB port connect print server 28 location 2 wired pr in t ser ver 28 wireless print server 29 utilities 74 file2prn 23 HP Web Je[...]

Page 125 Safety and compliance (FCC) Regulatory compliance Notice for USA (FCC notice) This equipment generates, uses, and can radiate radio fre quency energy . If it is not installed and used in accordance with this instruction manual, it may interfere with radi o communications. This equipment has been tested and found to be within the limits for[...]

Page 126 Notice for Europe We hereby certify that the SP55 Card Printers comply with EMC Directive 89/336/EEC and R&TTE Directive 1 999/5/ EC.This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operatio n of this equ ipment in a residential environment may possibly cause interference. In the event of interference, th e user , at t[...]

Page 127 Notice to Users of Printers Equipped with Contactless Smart Card Reader The contactless smart card reade r emits radio-frequency wa ve s and must be used as installed and recommended by Dataca rd, th e prin ter ma nufacture r . Y ou may not modify th e reader or how it is used withou t the written pe rmission of Datacard. Y ou may not oper[...]

Page 128 • Know local procedures for first aid and emer gency assistance at the customer facility . • Know the location of eq uipment branch circuit interrupters or circuit breake rs and how to turn them on and off in case of emergency . • Know the location of fire extinguishers and how to use th em. ABC type extinguishers ma y be used on ele[...]

11111 B r e n R o a d W e s t Minnetonka, MN 55343-9 015 952.933.1223 952.933.7971 F AX www .dat acard.com Datacard is a registered trad emark of DataCard Corporation. August 2004 558871-001 Rev. B Dealer informatio n :[...]