Dell E5500 manual

www .dell.com | support.dell.com Dell™ Latitude™ E5400 and E5500 Setup and Quick Reference Guide This guide provides a features over view , specifi cations, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell™ T echnology Gu[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch . . . . . . . . . . . . . . . . . . . . . 10 2 Setting Up Y our Compu[...]

4 Contents Error Messages . . . . . . . . . . . . . . . . . . . 29 Sy stem Messages . . . . . . . . . . . . . . . . . . 34 T roubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 35 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 36 T roubleshooting T ips . . . . . . . . . . . . . . . . . . . 38 Power Prob[...]

Contents 5 AutoT ech Service . . . . . . . . . . . . . . . . . . 57 Automated Order -S tatus Service . . . . . . . . . . 57 Problems With Y our Order . . . . . . . . . . . . . . . . 57 Product Information . . . . . . . . . . . . . . . . . . . 58 Returning Items fo r Warr anty Repair or Credit . . . . . 58 Before Y ou Call . . . . . . . . . . . . . [...]

6 Contents[...]

About Y our Computer 7 About Y our Computer NOTE: The graphics in this section app ly to both the Dell ™ Latitude™ E5400 and E5500. Front V iew 1 display latch release (location may vary depending on model) 2 display 3 keyboard status lights 4 volume control buttons 2 3 1 4 7 10 8 9 11 12 15 19 20 5 6 21 14 13 16 17 18[...]

8 About Y our Computer 5 keyboard 6 power button 7 security cable slot 8 AC adapter connector 9 USB connectors (2) 10 audio connectors (2) CAUTION: Adjustment of volume control, as well as the equalizer in the operating sy stem and/or equalizer software, to other settings than the center position may increase the earphones and/or headphones output [...]

About Y our Computer 9 Back V iew CAUTION: Do not block, push objects into, or allow dust to accumula te in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets[...]

10 About Y our Computer Battery Removal CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that shipp ed with your computer . CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the b attery only with a compatible battery purchased from Dell. The battery is designe[...]

Setting Up Y our Computer 11 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that sh ipped with your computer . CAUTION: The AC adapter works with electrica l outlets worldwide. However , power connectors and power strips vary among coun tries. Using an incompati[...]

12 Setting Up Y our Computer 3 Connect USB devices, such as a mouse or keyboar d (optional). 4 Connect IEEE 1394 devices, such as a media player (optional). 5 Open the computer display and press the power button to turn on the computer .[...]

Setting Up Y our Computer 13 NOTE: It is recommended tha t you turn on and shut down your computer at least once before you install any cards or connect the compu ter to a docking device or other external device, such as a printer . 6 Connect to the Internet (optional). See "Connecting to the Internet" on page 13 for more information. Con[...]

14 Setting Up Y our Computer Setting Up Y our Internet Connection T o set up an Internet connection with a desktop shortcut provided by your ISP : 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft ® W indows ® desktop. 3 F ollow the instructions on the screen to complete the setup. If you do[...]

Setting Up Y our Computer 15 Microsoft Windows Vista ® 1 Save and close any open files, and exit any open programs. 2 Click the W indows Vista Start button → Control P anel 3 Under Network and Internet, click Connect to the Internet . 4 In the Connect to the Internet window , click either Broadband (PPP oE) or Dial-up , depending on how you want[...]

16 Setting Up Y our Computer Running the Files and Settings T ransfer Wi zard With the Operating Sy stem Media NOTE: This procedure requires the Operating Sy stem media. This media is opt ional and may not be included with certain computers. T o prepar e a new computer for the file transfer: 1 Open the F iles and Settings T ransfer W izard: click S[...]

Setting Up Y our Computer 17 When all of the settings and files have been applied, the Fi n i s he d screen appears. 3 Click Fi n i s he d and restart the new computer . Running the Files and Settings T ransfer Wizard Without the Operating Sy stem Media T o run the F iles and Settings T ransfer W izard without the Operating System media, you must c[...]

18 Setting Up Y our Computer 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase screen appears. 7 Click F inish . T o transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer , click[...]

Specifications 19 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of your computer , click Start → Help and Support and select the option to view information about your computer . NOTE: These specifications apply to both the Dell™ Latitude™ E5400 and E5500 unless indicated otherwise. Proces[...]

20 Specifications 3-in-1 Memory Card Reader 3-in-1 memory card controller Ricoh R5C847 3-in-1 memory card connector 3-in-1 combo card connector Cards supported Secure Digital (SD), SD I/O , MultiMediaCard (MMC) Memory Memory module connector two DIMM slots Memory module capacities 512 MB, 1-, 2-, 3-, or 4-GB capable Memory type DDR II 667 MHz and 8[...]

Specifications 21 Communications Modem internal, optional modem Network adapter 10/100/1000 Ethernet LAN on system board W ireless wireless local ar ea network (WLAN), wireless personal ar ea network (WP AN) Mini-Cards Bluetooth® wireless technology Mobile Broadband Mini-Card GPS supported by Mobile Broadband Mini-Card Video Video type: Intel inte[...]

22 Specifications Display T ype (active-matrix TFT) E5400 • W ide aspect WXGA CCFL or WXGA+ CCFL E5500 • W ide aspect WXGA or WXGA+ (T rueLife and anti-glare) Dimensions: VESA standard on all models Maximum resolutions: WXGA CCFL E5400 and E5500: • 1280 x 800 with anti-glare E5400: • 1440 x 900 with anti-glare E5500: • 1440 x 900 with T r[...]

Specifications 23 WXGA+ E5400: • 0.2109 mm x 0.2109 mm E5500: • 0.2304 mm x 0.2304 mm Keyboard Number of keys 83 (all countr ies ex cept Denmark, United Kingdom, Brazil, and Japan); 84 (Denmark and United Kingdom); 85 (Brazil); 87 (Japan) Layout QWER TY/AZER TY/Kanji Size full-sized (19 mm key pitch) T ouch Pad X/Y position resolution (graphics[...]

24 Specifications W eight 4- and 6-cell: 326 g (.72 pounds) 9-cell: 487 g (1.07 pounds) Ampere hours 4-, 6-, or 9- cell (2.6 AHr) battery V oltage 4-cell: 14.8 VDC 6- and 9-cell: 11.1 VDC Charge time (approximate) : Dell™ ExpressChar ge™ mode 2 hours to fully charge Normal charge mode 4 hours to fully charge Operating time (approximate) NOTE: B[...]

Specifications 25 Output power 65 W or 90 W Rated output voltage 19.5 VDC Dimensions of 65 W auto-air: Height 16 mm (0.63 inches) Wi d t h 66 mm (2.6 inches) Depth 127 mm (5.0 inches) W eight (with cables) 0.29 kg (0.64 lb) Dimensions of 90 W (E series): Height 16 mm (0.63 inch) Wi d t h 70 mm (2.76 inches) Depth 147 mm (5.8 inches) W eight (with c[...]

26 Specifications E5500 Height 355 mm (13.99 inch) Wi d th 260 mm (10.24 inch) Depth 37.5 mm (1.48 inch) We i g h t 2.91 kg (6.4 lb) with UMA graphics, 6-cell battery , and DVD Environmental T emperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (nonc[...]

T roubleshooting 27 T roubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ip[...]

28 T r oubleshooting Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible motherboard failur e. Contact Dell. 2 No memory modules are detected 1 If you have two or more memory modules installed, remove the modules, r einstall one module (see your Service Manual on the Dell Support website at support.dell.com[...]

T roubleshooting 29 Error Messages CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh ipped with your computer . If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A UXILIARY DEVICE FAILURE — The touch pad or [...]

30 T r oubleshooting E RROR READING PCMCIA CARD — The computer cannot identify the ExpressCar d. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E XTENDED MEMORY SIZE HAS CHANGED — The amount of memory recor ded in nonvolatile memory (NVR AM) does no t match the memory installed in the co[...]

T roubleshooting 31 H ARD - DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer , remove the hard drive (see your Service Manual at support.dell.com ), and boot the computer from a CD. Then, shut down the computer , reinstall the har d drive, and restart the computer . If the problem persists, try another drive. R un[...]

32 T r oubleshooting M EMORY ALLOCATION ERROR — The software you ar e attempting to run is conflicting with the operating system, another program, or a utility . Shut down the computer , wait 30 seconds, and then restart it. T ry to run the program again. If the error message still appears, see the software documentation. M EMORY DATA LINE FAILUR[...]

T roubleshooting 33 O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 61). A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Re move and then reinstall the program. Wi n d o w s X P : 1 Click Start → Control P anel → Add or[...]

34 T r oubleshooting T IME - OF - DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may requir e rech ar ging. Connect your computer to an electrical outlet to charge the battery . If the problem persists, contact Dell (see "Contacting Dell" on page 61). T IME - OF - DAY NOT SET - PLEASE RUN THE S Y[...]

T roubleshooting 35 H ARD - DISK DRIVE FAILURE — P ossible hard drive failur e during hard drive POST . Check cables, swap har d disks, or see "Contacting Dell" on page 61 for assistance. H ARD - DISK DRIVE READ FAILURE — P ossible hard drive failur e during hard- drive start test (see "Contacting Dell" on page 61 for assist[...]

36 T r oubleshooting Wi n d ow s X P: 1 Click Start → Help and Support . 2 Ty p e hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the F ix a P roblem section, click Hardware T roubleshooter . 4 In the Hardware T roubleshooter list, select the option that best describes the problem and click Next to fo[...]

T roubleshooting 37 3 When the DELL™ logo appears, pr ess <F12> immediately . Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating sy stem logo appears, continue to wait until you see the Microsoft ® Windows ® desktop, and then shut down your computer and try again. NOTE: If you see [...]

38 T r oubleshooting T roubleshooting T ips F ollow these tips when troubleshooting your computer: • If you added or removed a part befo r e the problem started, review the installation procedures and ensur e that the part is correctly installed (see your Service Manual at support.dell.com ). • If a device does not work, ensure th at the device[...]

T roubleshooting 39 I F THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode. P ress a key on the k eyboard, move the mouse, or press the power button to resume normal operation. I F THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power , a device might be malfunctioning or incorrectly installed. • Remov[...]

40 T r oubleshooting I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see your Service Manual at support.dell.com ) to ensure that your computer is successfully communicating with the memory . • Ensure that you ar e following the memory installation guidelines (see your Service Manual at support.dell.com ). • Ensure t[...]

T roubleshooting 41 A program crashes repeatedly NOTE: Most software includes ins tallation instructions in its documentation or on a floppy disk, CD, or DVD. C HECK THE SOFTWARE DOCUMENTATION — If necessary , uninstall and then reinstall the program. A program is designed fo r an earlier Microsoft ® Windows ® operating sy stem R UN THE P ROGRA[...]

42 T r oubleshooting • Ensure that your computer meets the minimum har dware requir ements needed to run the software. See the softwar e documentation for information. • Ensure that the program is installed and configur ed properly . • V erify that the device drivers do not conflict with the program. • If necessary , uninstall and then r ei[...]

T roubleshooting 43 The Dell Support Utility is customi zed for your computing environment. The icon in the taskbar functions differently when you click, double- click, or right-click the icon. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support[...]

44 T r oubleshooting[...]

Reinstalling Software 45 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Microsoft ® W indows V ista ® : 1 Click the W indows Vista Start button™ , and right-click Computer . 2 Click P roperties → D[...]

46 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion W indows V[...]

Reinstalling Software 47 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media conten ts, and then do uble-click the aut[...]

48 Reinstalling Software 3 Double-click the type of device for wh ich you are installing the driver (for exa m p le , Audio or Vi d e o ). 4 Double-click the name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location to[...]

Reinstalling Software 49 NOTICE: Make regular backups of your da ta files. Sy stem Restore does not monitor your data fi les or recover them. NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell™ comp uter to the Windows Classic view . NOTE: Set your Dell™ computer to the[...]

50 Reinstalling Software 3 Click Undo my last restoration and click Next . Wi n d ow s X P : 1 Click Start → All P rograms → Accessories → System T ools → System Restore . 2 Click Undo my last restoration and click Next . Enabling Sy stem Restore NOTE: Windows Vista does not disable Sy st em Restore; regardless of low disk space. Therefore,[...]

Reinstalling Software 51 The System Recovery Options window appears. 3 Select a keyboar d layout and click Next . 4 T o access the r ecovery options, log on as a local user . T o access the command prompt, type administrator in the User name field, then click OK . 5 Click Dell F actory Image Restore . NOTE: Depending upon your configurati on, you m[...]

52 Reinstalling Software NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer . Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer , or whether you re quested the media, the Dell Drivers and Utilities media and [...]

Finding Information 53 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code The Service T ag/Expr ess Service Code[...]

54 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance • W arranty information • T erms and Conditi[...]

Getting Help 55 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shippe d with your computer . If you experience a problem with yo ur computer , you can complete the following steps to diagnos[...]

56 Getting Help F or instructions on using the Dell Su pport, see "T echnical Support and Customer Service" on page 56. NOTE: Some of the following services are not alwa y s available in all locations outside the continental U.S. Call your local Dell representative for information on availability . T echnical Support and Customer Service [...]

Getting Help 57 • Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin Amer ica and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addr esses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada on[...]

58 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an or der , visit the Dell website at www .dell.com . F or the telephone number to call for your regi on or to speak to a sales specialist, see "Contacting Dell" on page 61. Returning Items for W arranty[...]

Getting Help 59 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnost[...]

60 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]

Getting Help 61 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]

62 Getting Help[...]

Index 63 Index B battery removal, 1 0 beep codes, 27 C computer beep codes, 2 7 connecting AC adapter , 1 1 IEEE 1394 devices, 1 2 network cable, 1 1 USB devices, 1 2 contacting Dell, 61 D Dell contacting, 6 1 F actory Image Restore, 5 0 software updates, 4 2 Support Utility , 4 2 T echnical Update Service, 4 2 Dell Diagnostics, 36 starting from th[...]

64 Index F F actory Image Restore, 50 F iles and Settings T ransfer Wi z a r d , 15 finding information, 53 H hardwar e beep codes, 2 7 I Internet connecting, 1 3 setting up, 1 4 wireless switch Network Loc ato r , 1 0 M media Drivers and Utilities, 5 3 operating system, 5 3 memory troubleshooting, 3 9 N networks wireless switch, 1 0 Notebook Syste[...]

Index 65 setup computer , 1 1 Internet connection, 1 4 quick setup, 1 1 software problems, 4 1 t r o u b l e s h o o t i n g , 40-41 updates, 4 2 specifications AC adapter , 2 4 audio , 2 1 battery , 2 3 communications, 2 1 display , 2 2 environmental, 2 6 key b o ard , 2 3 memory , 2 0 physical, 2 5 ports and connectors, 2 0 processor , 1 9 system[...]

66 Index W indows XP (continued) reinstalling, 5 3 returning to a pr evious device driver version, 4 6 System Restore, 4 8 wireless switch, 10 wizar d s F iles and Settings T ransfer Wi z a r d , 1 5 P rogram Compatibility wizard, 4 1[...]