Dell PP31L manual

www .dell.com | support.dell.com Dell™ Studio 1735 Quick Reference Guide Model PP31L[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . 7 1 About Y our Computer . . . . . . . . . . . . . . . . 9 Front and Right View . . . . . . . . . . . . . . . . . . . 9 Back and Left View . . . . . . . . . . . . . . . . . . . 15 Bottom View . . . . . . . . . . . . . . . . . . . . . . . 19 Removing and Replacing the Ba[...]

4 Contents Lockups and Software Problems . . . . . . . . . . . . 46 The computer does not start . . . . . . . . . . . . 46 The computer stops responding . . . . . . . . . . 46 A program stops responding or crashes repeatedly . . . . . . . . . . . . . . . . . . . . . 46 A program is designed for an earlier Microsoft ® Windows ® operating sy stem .[...]

Contents 5 A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 59 FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59 FCC Class B . . . . . . . . . . . . . . . . . . . . . 59 Macrovision Product Notice . . . . . . . . . . . . . . 60 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61[...]

6 Contents[...]

Finding Information 7 Finding Information NOTE: Some features may be optional and may not ship with your computer . Some features may not be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag and Express Service Code Y ou can find this at the bottom of your computer [...]

8 Finding Information Dell T echnology Guide Available in W indows Help and Support ( Start → Help and Support ) and at Dell Support W ebsite - support.dell.com • About your operating system • Using and maintaining peripherals • Understanding technologies such as Internet, E-mail, and so on. Dell Support Center • Self Help (T roubleshooti[...]

About Y our Computer 9 About Y our Computer Front and Right V iew 3 4 2 20 17 10 9 7 21 14 18 19 1 11 12 13 15 16 5 6 8[...]

10 About Y our Computer CAMERA INDICATOR ( OPTIONAL ) — Indicates that the camera is turned on. Based on configuration selections you made while or dering, your computer may not include a camera. CAMERA ( OPTIONAL ) — Built-in camera for video cap ture, conferencing, and chat. Based on configuration selections you made while ordering, your comp[...]

About Y our Computer 11 NUM LOCK LIGHT — T urns on when the numeric keypad (Num Lock) function is enabled. DEVICE STATUS LIGHTS The lights located above the keyboar d indicate the following: POWER BUTTON — Pr ess the power button to turn on the computer or to exit a power management mode. NOTICE: If the computer stops re sponding, press and ho [...]

12 About Y our Computer BATTERY STATUS LIGHT — T urns on steadily or blinks to indicate battery charge status. If the computer is connected to an electr ical outlet, the light operates as follows: – Solid white: The battery is char ging. – Off: The battery is adequately charged. If the computer is running on a battery , the light operates as [...]

About Y our Computer 13 USB CONNECTOR OPTICAL DRIVE — F or more information about the optical drive, see Dell T echnology Guide . NOTE: The optical drive supports standard circular 12 cm discs. Irregularly shaped discs or discs are not supported. AUDIO CONNECTORS — FINGERPRINT READER ( OPTIONAL ) — Helps to keep your Dell™ computer secure. [...]

14 About Y our Computer – Properties - T o configure DigitalP ersona P ersonal Settings and product behavior . F or more information, see DigitalP ersona Online Help → Using DigitalP ersona P ersonal F eatures → General Settings. – Check for Updates - T o deliver and install s oftware updates and also for updating options. Y ou must have an[...]

About Y our Computer 15 Back and Left V iew 1 battery 2 air vent 3 Wi-Fi Catcher™ Network Locator 4 security cable slot 5 Wireless On/Off switch 6 VGA connector 7 HDMI connector 8 US B connectors (2) 9 network connector (RJ-45) 10 USB connector 11 IEEE 1394 connector 12 8-in-1 media card reader 13 ExpressCard slot 1 6 2 34 5 7 8 9 10 11 12 13[...]

16 About Y our Computer BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. NOTE: Connecting the computer to an electrical outlet thr ough the AC adapter will present the brightest picture as well as charge the battery . AIR VENT — The computer uses an internal fan to create a[...]

About Y our Computer 17 VGA CONNECTOR HDMI CONNECTOR — HDMI (High-Definition Multimedia Interface) connector carries an uncompressed all di gital signal to produce hi -definition video and audio . USB CONNECTORS 1 W i-F i Catcher™ Network L ocator 2 off : Disables wireless devices 3 on : Enables wireless devices Connects video devices, such as [...]

18 About Y our Computer NETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger than the modem connector . T o avoid damaging the computer , do not plug a telephone line into the network connector . IEEE 1394 CONNECTOR — Connects devices supporti ng IEEE 1394 high-speed transfer rates, such as some digital video cameras. 8- IN [...]

About Y our Computer 19 Bottom V iew BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. BATTERY RELEASE LATCH — Releases the battery . BATTERY CHARGE / HEALTH GAUGE BUTTON — Press this button to get information on the battery charge and battery health. 1 battery 2 battery r[...]

20 About Y our Computer BATTERY CHARGE / HEALTH GAUGE — Provides information on the battery charge and battery health. P ress once to determine the battery char ge. Each of the 4 lights r epresents approximately 20% of the total battery charge . If no lights appear , then there is no charge in the battery . P ress and hold for 3 seconds to determ[...]

About Y our Computer 21 T o replace the battery , slide the battery into the bay until it clicks into place. Removing and Replacing the Base Cover CAUTION: Before working inside your computer , follow the safety instructions in the safety information that sh ipped with your computer . CAUTION: Before performing this procedures, turn off the co mput[...]

22 About Y our Computer T o remove the base cover : 1 Ensure that the computer is turned off. 2 Remove the battery (see "Removing and Replacing the Battery" on page 20). 3 Loosen the captive screws on the base cover and lift the cover off the computer as shown above. 1 base cover 2 base cover tab 2 1[...]

About Y our Computer 23 F o r instructions on re moval and replacement of parts, see the Service Manual at support.dell.com . CAUTION: Do not touch the Processor Th ermal-Cooling Assembly or any other part inside the base cover befor e referring to th e instructions in the Service Manual . T o replace the base cover : 1 Align the tabs on the base c[...]

24 About Y our Computer[...]

Specifications 25 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start , click Help and Support , and then select the option to view information about your computer . Processor P rocessor type •I n t e l ® Celeron ® •I n t e l ® Core™2 Duo •I n t e l ® P ent[...]

26 Specifications ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. NOTE: PCMCIA may not be availa ble in some regions. ExpressCar d controller Intel ICH8M ExpressCar d connector one ExpressCar d slot (54 mm) Cards supported Expr essCard/34 (34 mm) ExpressCar d/54 (54 mm) 1.5 V and 3.3 V Express[...]

Specifications 27 Ports and Connectors Audio microphone-in connector , two stereo headphones/speakers connector IEEE 1394a 4-pin mini, non-powered connector Consumer IR sensor compatible with Philips RC6 (r eceive only) Mini-Card two T ype IIIA Mini -Card slots, one half -size Mini-Card slot HDMI connector 19-pin Network adapter RJ-45 port USB five[...]

28 Specifications UMA: Vid eo ty pe integrated on system board Video controller Mobile Intel GMA X3100 Video memory up to 358 MB of shared memory LCD interface Low V oltage Differential Signaling (L VDS) TV support HDMI 1.2 Audio Audio type 5.1 channel High Definition Audio Audio controller I DT 92HD73C Stereo conversion 24-bit (analog-t o-digital [...]

Specifications 29 Native resolutions: WXGA+ T rueLife 1440 x 3 (RGB) x 900 at 262 K colors WLED WXGA+ T rueLife 1440 x 3 (RGB) x 900 at 262 K colors CCFL WUXGA T rueLife 1920 x 3 (RGB) x 1200 at 262 K colors Refresh rate 60 Hz Operating angle 0 ° (closed) to 140° Luminance WXGA+ T rueLife 220 cd/m 2 WLED WXGA+ T rueLife 300 cd/m 2 CCFL WUXGA T ru[...]

30 Specifications Keyboard Number of keys 101 (U.S. and Canada); 102(Europe); 105(Japan); 104 (Brazil) Layout QWER TY/AZER TY/Kanji T ouch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Wi d t h 71.7-mm (2.8-in) sensor -active area Height 34.0-mm (1.3-in) rectangle Camera (optional) Pix el 2.0 mega pixel Video Resolution 320x240 ~1[...]

Specifications 31 Operating time Battery operatin g time varies depending on operating conditions and can be significantly reduced under certain power -intensive conditions. See Dell T echnology Guide for more information on battery life. Life span (approximate) 300 discharge/char ge cycles T emperature range: Operating 0° to 35°C (32° to 95°F)[...]

32 Specifications Connector types: DC connector 3 pin, 7.4 mm plug AC connector 2 pin - C7 (Japan only) 3 pin - C5 Phy sical Height 30 mm~43 mm (1.1 8 inches~1.69 inches) W idth 392 mm (15.43 inches) Depth 288.15 mm (11.34 inches) W eight (with 6-cell battery): 3.55 kg (7.82 lbs) Environmental T emperature range: Operating 0° to 35°C (32° to 95?[...]

Specifications 33 Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985 Environmental (continued)[...]

34 Specifications[...]

T roubleshooting 35 T roubleshooting Dell T echnical Update Service The Dell T echnical Update service provid es proactive e-mail notification of software and har dware updates for your computer . This service is free and can be customized for content, format , and frequency of notifications. T o enroll for the Dell T echnica l Update service, go t[...]

36 T roubleshooting Starting PSA Diagnostics From Y our Computer NOTE: If your computer does not display a screen image, co ntact Dell (see "Contacting Dell" on page 58). NOTE: T roubleshooting using Dell 32 Bit Diagnostics through the Utility Partition, referenced in this section, may or ma y not be available in your computer . 1 Ensure [...]

T roubleshooting 37 Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media NOTE: Depending on which Dell computer you have purchased there may not be an additional extended Dell 32 Bi t Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and Utilities media. 2 Shut down and r[...]

38 T roubleshooting Dell Diagnostics Main Menu After the Dell Diagno stics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer . After you have selected the Test System option from the main menu, the following menu appears. NOTE[...]

T roubleshooting 39 The following tabs provide additional information for tests run from the Custom T est or Symptom T ree option: Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you need. F or more information about Dell Support Center and available support tools, click the Services t[...]

40 T roubleshooting F or more information on Dell Support Center , see the Dell T echnology Guide. It is available in W indows Help and Support ( Start → Help and Support ) and at Dell Support W ebsite. Drive Problems CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions in the Product Information Guide [...]

T roubleshooting 41 3 Click P roperties → To o l s → Check Now . NOTE: The User Account Control window may appear . If you are an administrator on the computer , click Continue ; otherwise, contact your administrator to continue the desired action. 4 Click to check Scan for and attempt re covery of bad sectors , and then click Start . Error Mes[...]

42 T roubleshooting E XTENDED MEMORY SIZE HAS CHANGED — The amount of memory recor ded in NVR A M does not match the memory in stalled in the computer . Restart the computer . If the error appears again, contact Dell. T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too lar ge to fit on the[...]

T roubleshooting 43 H ARD - DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer , remove the hard d rive, and boot the computer from a CD. Then, shut down the computer , rein stall the hard drive, and r estart the computer . If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnos[...]

44 T roubleshooting M EMORY ALLOCATION ERROR — The software you ar e attempting to run is conflicting with the operating system, another program, or a utility . Shut down the computer , wait 30 seconds, and then restart it. T ry to run the program again. If the error message still appears, see the software documentation. M EMORY DATA LINE FAILURE[...]

T roubleshooting 45 A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Re move and then reinstall the program. 1 Click Start → Control P anel . 2 Under P rograms , click Uninstall a P rogram . 3 Select the program you want to remove. 4 Click Uninstall and follow the prompts on the screen. [...]

46 T roubleshooting U NEXPECTED INTERRUPT IN PROTECTED MODE — The keyboar d controller may be malfunctioning, or a memory module ma y be loose. R un the System Memory tests and the Keyboar d Controller test in the Dell Diagnostics (see "Pr e-Boot Self Assessment (PSA) Diagnostics and De ll 32 Bit Diagnostics" on page 35). X : IS NOT AC[...]

T roubleshooting 47 A program is designed for an earlier Microsoft ® Windows ® operating sy stem R UN THE P ROGRAM C OMPATIBILITY W IZARD — P rogram compatibility is a mode in W indows that lets you run prog rams written for earlier versions of W indows. F or more information, sea rch for the keywor d program compatibility wizard in W indows He[...]

48 T roubleshooting Power Problems F ill out the "Diagnostics Checklist" on page 57 as you complete these checks. CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions in the Product Information Guide . C HECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power . I[...]

T roubleshooting 49 E LIMINATE POSSIBLE INTERFERENCE — T urn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A DJUST THE POWER PROPERTIES — See Dell T echnology Guide for power management settings. R ESEAT THE MEMORY MODULES — If the computer power light turns on, but the display remains blank, r einstall the memory m[...]

50 T roubleshooting • Microsoft W indows Vista System Restor e r eturns your computer to an earlier operating state without affecting data fi les. Use System Restore as the first solution for restoring your operating system and pr eserving data files. F or instructions, see "Using W indows Vista System Restor e" on page 50. • If you r[...]

T roubleshooting 51 Restoring the Computer to an Earlier Operating State If problems occur after you install a de vice driver , use Device Driver Rollback to resolve the problem. If that is unsuccessful, then use System Restor e. NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open p[...]

52 T roubleshooting 1 Click Start → Help and Support . 2 Ty p e System Restore in the search field and press <Enter>. 3 Click Undo my last restoration , and then click Next . Restoring the Computer to the Default Factory Configuration The Dell F actory Image Restore option allows you to r estore your hard drive back to its original factory [...]

Getting Help 53 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and modem c ables from all electrical outlets. If you experience a problem with yo ur computer , you can complete the following steps to diagnose and troubleshoot the problem: 1 See "T roubleshooting" [...]

54 Getting Help T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses computer-based diagnostics to provide fast, accurate answers. T o contact Dell's support service, see "Before Y ou Call" on page 56, and then see the contact informa[...]

Getting Help 55 • Dell Marketing and Sales e-mail addr esses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous , and use your e-mail address as your passwor d. AutoT ech Service Dell's automated support service—AutoT ech[...]

56 Getting Help Returning Items for W arranty Repair or Credit P repare all items being r eturned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Materi al Authorization Number , and write it clearly and prominently on the outside of the box. F or the telephone number to call for your region, see "Contacting Dell"[...]

Getting Help 57 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, versio[...]

58 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DE LL (800-999-3355). NOTE: If you do not have an active Internet connection, yo u can find contact information on your purchase invoice, packing slip , bill, Contacting Dell techsheet, or Dell product catalog. Dell provides several online and teleph one-based supp[...]

Appendix 59 Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and ca n radiate radio frequency ener gy and, if not installed and used in accorda nce with the manufacturer’s instruction manual, may cause interference with ra dio and television r eception. This equipment has been tested and found to comply with the limits [...]

60 Appendix The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Macrovision Product Notice This product incorporates copyright prot ection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corpo[...]

Index 61 Index B Back and Left View , 15 base cover description, 2 0 battery removing, 2 0 Bluetooth wireless technology card device status light, 1 1 C Check Disk, 40 computer crashes, 4 6 - 4 7 restor e to previous operating s t a t e , 50-51 specifications, 2 5 stops responding, 4 6 D Dell Diagnostics about, 3 5 starting from the Drivers and Uti[...]

62 Index H hard drive problems, 4 0 hardwar e Dell Diagnostics, 3 5 Ha rd wa re T r o ub le s ho o te r , 4 9 I IEEE 1394 connector description, 1 8 M media control buttons d e s c r i p t i o n , 10, 14 memory car d reader , 1 8 messages error , 4 1 N network connector description, 1 8 O operating system reinstalling W indows Vista, 5 0 - 5 2 P po[...]

Index 63 S security cable slot description, 1 6 software problems, 4 7 software and har dware incompatibilities, 49 specifications, 25 System Restore, 49-51 T touch pad buttons description, 1 4 troubleshooting Dell Diagnostics, 3 5 Hardwar e T roubleshooter , 4 9 restor e computer to previous operating state, 4 9 - 5 1 W W indows Vista P rogram Com[...]

64 Index[...]