First Virtual Communications 1150E manual

Nortel Communication Server 1000 IP Phone 1150E User Guide Title page[...]

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Revision history 3 Revision histor y May 2007 S t andard 01.03. This do cument is up -issued to s upport Nortel Communic ation Server 1000 Release 5.0 software. This document was up-issued to 01.0 3 to reflect a change i n technical content fo und in the regulatory sec tion. October 2006 S t andard 01.02. This do cument is up -issued to s upport No[...]

Revisi on hist ory 4[...]

Conte nts 5 Contents About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic feat ures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone c ontrols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone d isplay . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nts 6 Choosing a r ing type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enablin g or disablin g Call Timer . . . . . . . . . . . . . . . . . . . 51 Setting th e call indicator l ight . . . . . . . . . . . . . . . . . . . . . . 51 Changing f eature key label s . . . . . . . . . . . . . . . . . . . . . . . 52 Configur ing the nam[...]

Conte nts 7 Observe Ag ent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Night Serv ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 7 IP Phone 1150E non-ACD c all features . . . . . . . . . . . . . . . 79 Make a [...]

Conte nts 8 Override Fea ture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2 Using Pri vacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3 Using Rad io Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Using Vo ice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nts 9 Troubleshoo ting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 140 Regulatory and s afety information . . . . . . . . . . . . . . . . . . 14 1 DenAn regul atory notice f or Japan . . . . . . . . . . . . . . . . . . . . 144 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Terms you sh[...]

Conte nts 10[...]

About th e Nortel IP Ph one 1150E 11 About the Nor tel IP Phone 1150E The Nor tel IP Phone 1150 E provide s easy access to a wide range o f business features. Yo ur network adm inistrator as signs feat ures to your feature k eys and provide s you with p asswords and other codes as required. The CS 1000 s ystem auto matically controls inc oming call[...]

About th e Nortel IP P hone 1150 E 12 Basic features The IP Phon e 1150E supp orts the follow ing features : • six se lf-labeled li ne/programmab le with labels and indicators • four con text-sensiti ve soft keys providing ac cess to a m aximum of nine featu res Note: Some I P Phone 1 150E phones ar e not configu red to suppo rt soft key fun ct[...]

About th e Nortel IP Ph one 1150E 13 —I n - C a l l s — Activ ity • eight dedi cated ACD fixed keys for Supervi sor key configuration with an integr ated LED (confi gured by your s ystem admini strator): — Supervi sor Talk /Liste n — Displ ay Agents — Interflow — Answe r Emergency — Ans wer Ag ent —C a l l A g e n t — Obs erve A[...]

About th e Nortel IP P hone 1150 E 14 • automatic network co nfiguration • Hearing Aid Compatibili ty (HAC) as per FCC Part 68 • wireless device su pport (Agent po rt, only) throug h Bluetooth ® 1.2 compl iant Audio Ga teway Headset Profile) • language support: En glish, French, Swedish, Dani sh, Norwegian, German, Dut ch, Portugue se, Cze[...]

About th e Nortel IP Ph one 1150E 15 Te l e p h o n e c o n t r o l s This sec tion descr ibes the co ntrols on you r IP Phone 1 150E. In some geograph ic regions, t he IP Phone 11 50E is offered with key caps that have Eng lish text labe ls. Text in pa rentheses ind icates labels appearing on the key caps, for ex ample (Services ). context- sensit[...]

About th e Nortel IP P hone 1150 E 16 Use the Volume control buttons to a djust the volum e of the ring er, headset, and speaker . Press the top button to increase the volu me, and press t he bottom bu tton to decrease the vol ume. Use the Navigation keys to scro ll throu gh menus an d lists app earing on the LCD display screen. Th e outer part of [...]

About th e Nortel IP Ph one 1150E 17 Feature k ey (reserved for future use) Activi ty key (res erved for futu re use) Use the Goodbye key to te rminate an a ctive call . Press t he Emerge ncy key to joi n the superv isor into a cal l that you judge to be an emergenc y situation. Press t he Mute key to listen to the receivin g party witho ut transmi[...]

About th e Nortel IP P hone 1150 E 18 When a me ssage is wa iting, the red Vi sual Alerter/M essage Waiting in dicator flashes. Also, th is indicat or flashes whe n the set ringer is on. When a da ta-related message, su ch as an insta nt message, is received , the blue Feature Status Lamp flashes. A lso, this indicat or flashes when a cont act has [...]

About th e Nortel IP Ph one 1150E 19 Press t he Services k ey an d us e the navigati on keys to access the following items: • Telephone O ptio ns: — Vol ume ad justme nt — Con tr ast adj ustment — Language —D a t e / T i m e — Displ ay diagnostic s — Local Dialpad Tone — Set Inf o — Diagno stics — Hea dset Type — Cal l Log Opt[...]

About th e Nortel IP P hone 1150 E 20 (cont inued) • Password Adm in: — Station Co ntrol Password Note: The Password Ad min menu is not avail able on all IP Phone 1 150 E phones. Co nsult your s ystem admin istrator . • Display Network Dia gnostics Utilit ies Note: Only your system admi nistrator or servi ce provider c an use Display Network [...]

About th e Nortel IP Ph one 1150E 21 Press t he Message/Inbox key to access your v oice mailbo x. Note: This functio n is not availa ble on all phon es; co nsul t your system admin istrator . The foll owing telephone controls ar e IP Phon e 1150E Supe rvisor phones only. Press t he Ans Emerg key to jo in the agent in an emerg ency situatio n call. [...]

About th e Nortel IP P hone 1150 E 22 T elephone di splay Your IP Phone 115 0E has thre e display a reas: • The uppe r display ar ea provides line and f eature key sta tus. • The mid dle display area conta ins single-li ne information for items such as caller nu mber, call er name, Call T imer, feature prompt strings, user-entere d digits, date[...]

About th e Nortel IP Ph one 1150E 23 Security features The foll owing securi ty features ar e available on your IP Phone 1150E: • Using enc rypted ca lling • Managing your Statio n Control Pa ssword (SCP W) Using encry pted calling Your IP Phone 115 0E supports secure com munication u sing SRTP media enc ryption. If the featur e is enabled, a s[...]

About th e Nortel IP P hone 1150 E 24 Note: The defau lt configurati on for Passwo rd Protection is off. T o turn Password Prote ction on or off: 3. Press the Send/Ente r key. 4. Use the dial pad to enter you r password at the pro mpt. 5. Press the Up/Down keys to scrol l and highlig ht New Password . 6. Press the Send/Ente r key. 7. Use the dial p[...]

About th e Nortel IP Ph one 1150E 25 2. Press the Up/Down navigation ke ys to scrol l and highli ght Change Prote ction Mode . 3. Use the dial pad to enter you r password (if Pass word Protection i s enabled) . 4. Press the Enter soft key. 5. Press the Up/Down navigation ke ys to scroll a nd highlight one of the foll owing: — Enable Password Prot[...]

Entering and editing text 26 Entering and ed iting text You can enter and edi t text on your IP P hone 1150E us ing the foll owing method s: • “Entering text using t he telephone d ialpad” on page 27 • “Editi ng text using the conte xt-sensitive s oft keys ” on page 27 The use of a ny of these m ethods for text entry or e diting depend [...]

Entering and editing text 27 When on a call, you can use the func tion keys (f1 , f2, f3, f4, f5, f6 , f7, and f8) to contr ol the telephone . Table 2 shows the function ke ys and their associ ated action d uring telep hone calls. Entering text using the telephone di alpad You can use the dialp ad to enter te xt when yo u use features such as Perso[...]

Entering and editing text 28 To edit an entry in your Person al Director y, press the Directory key, and sele ct the desired entry from yo ur Person al Directory . T o ed it text with t he context-sens itive soft keys: 1. Press the Edit soft ke y. 2. Press the Left/Right navig ation keys to m ove through the text. 3. Select t he appropriate editing[...]

Entering and editing text 29 Done/Sel ect/Enter Varies, dep ending on the state of y our phone. More.. Access additional context-sens itive soft keys. T able 3: Editing context-sensitive sof t key description (Part 2 of 2 ) Soft key Descriptio n[...]

Connecting the components 30 Connecting the components Figure 4 s hows co nnections o n the IP Phone 1150E. Figure 4: IP Phone 1150E connections W ARNING *Ens ure that the pro tective rubber ca p on the IP Phone 1150E : Accessor y Exp ansion Module por t is in place when th e por t is not in u se . Connec ting anything ot her than the p roper Acces[...]

Connectin g the compon ents 31 Before you begin Connecting the compon ents of the phone CA UTION Damage to Equipment Do no t plug y our IP Phone 1150E into a regular telepho ne jac k. This resul ts in se vere damage to the IP Phone . Cons ult y our sy stem admini strator t o ensu re that y ou plug yo ur telepho ne into a 1 0/100Ba seT Ethernet jac [...]

Connecting the components 32 1. Remove the stand cove r. Pull upw ard on the ce nter catch as indicate d in Figure 5 , and remo ve the stand cover. The c able routi ng tracks ar e now access ible. Figure 5: Removing the stand 2. Connect the AC powe r adapter (optional) . Conne ct the adapter to the AC adapter jack in the bottom of the phone. For m [...]

Connectin g the compon ents 33 separately . T o use Pow er over Et hernet, where power is deli vered over the CA T5 cable , the LAN mus t support Po wer over Ethern et, an AC adapter is not requi r ed. Note 2: Y ou must use CA T5 e (or later) c ables if you wan t to use gigabit Et hernet. 3. Install t he headset. P lug the conne ctor into th e RJ-9[...]

Connecting the components 34 Figure 6: Cable r outing tracks 7. Wall-m ount your phone (optional). Your IP Phon e 1150E can be mounted ei ther: — usin g the mounting holes on the bott om of the ph one stand (Method A ), or — usin g a traditional -style wall -mount box with RJ-45 co nnector and 15-cm (6- inch) RJ-45 c ord (not provid ed) (Method[...]

Connectin g the compon ents 35 Complete s teps 1-7, a s needed, befo re you wall - moun t your phone: Method A: Press the wa ll-mount leve r, and pull the phone away from the sta nd. Using the stand cove r (the part you remov ed in step 1), mark the wal l-mount holes by pressing the bottom of the s tand cover firmly against the w all in the lo cati[...]

Configu ring Tele phone Optio ns 36 Configuring T elephone Options The IP P hone 1150E a llows you to customi ze certain characteristi cs. Screen prompts take you step-by-ste p through proc edures to keep you informed on the sta tus of various settings. The IP Phon e 1150E Servic es menu lists th e following s ubmenus: • The Telephone Options men[...]

Config uring Tele phone Opti ons 37 Using the T el ephone Options menu Use the Telephone Options menu to access the fol lowing: • “Adjustin g the volume ” on page 38 • “Adjus ting the dis play scr een contrast” on page 39 • “Select ing a langua ge” on pa ge 40 • “Selectin g date and time format” on page 41 • “Acce ssing [...]

Configu ring Tele phone Optio ns 38 Adjusting the volume To adju st the volum e, press the Se rvices ke y and selec t Telephone Options , and se lect Volume adjustment... T o ad just the volume: 3. Press the Send/Ente r key. 4. Press the Up/Down navigation keys to scroll and highlight a n option (for exam ple, Language… ). 5. Press the Send/Ente [...]

Config uring Tele phone Opti ons 39 Adjusting th e display screen contra st To adju st the LCD scree n contrast , press the Services key, sele ct Telephone Options , and selec t Contrast adju stment . Note 1: If yo u have an Ex p ansion M odule for th e IP Phone 1 15 0E attached to y our phone, ad justing the p hone LCD screen contrast also adj ust[...]

Configu ring Tele phone Optio ns 40 T o ad just the displa y screen cont rast: Selecting a language The displ ay is availa ble in mu ltiple langu ages. To c hoose a language , press the Services key, select Telep hone Options , and select Language… Note: This lang uage setting controls the l anguage used by features on your phone only . T o s et [...]

Config uring Tele phone Opti ons 41 Selecting date and time for mat Severa l date and tim e formats are a vailable. Fo rmats are based on the 12-hour an d 24-hour clocks. To sel ect the date and time fo rmat, press the Servic es key, sel ect Telephon e Options , and sele ct Date/Time… T o sele ct a date and time f ormat: Accessing display diagnos[...]

Configu ring Tele phone Optio ns 42 T o use Display diagnostics: Choosing a local dialpad tone The Local DialPad To ne option produc es Dual-Ton e Multi-Freque ncy (DTMF) sounds, a s ingle tone, or n o sound when y ou press a k ey on the dialpad. To choose a loc al dialpad tone, press t he Serv ices key, sel ect Telephone Options , and selec t Loca[...]

Config uring Tele phone Opti ons 43 V iewing phone information The Set Info option di splays the fol lowing phone- specific in formation: • IP addre ss • Hardware ID o f the IP Phone • Curre nt fi rmware ve rsion To view phone informati on, press the Services key, select Te lephone Options , and se lect Set Info . T o view phone information: [...]

Configu ring Tele phone Optio ns 44 T o view diagnostic information: Selecting a headset ty pe You can configure y our IP Phon e 1150E to se lect a heads et type: • Plantro nics • GN Netcom • Nortel Ne tworks handset To selec t a headset ty pe, press the Se rvic es key, select Tele phone Options , and se lect Headse t Type . T o sele ct a hea[...]

Config uring Tele phone Opti ons 45 Configuring call log options Use the c all log option to configure the following pr eferences: • “Configu r ing the Callers Li st log” on page 45 • “Configuring New Call Indicati on” on page 4 6 • “Configuri ng Preferred Nam e Match” on page 47 • “Configu r ing Area Code Setup ” on page 48[...]

Configu ring Tele phone Optio ns 46 Configuring New Call Indication You can config ure your IP Phone 1150E to di splay a message to indicate that a new in coming ca ll was receive d. The default co nfiguration is On. To configur e new call ind ication, press t he Servic es key, sele ct Telephone Options , and se lect Call Log Option . T o configure[...]

Config uring Tele phone Opti ons 47 Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the calle r as define d in your Per sonal Directo r y. The default configu ration is Off. To configur e Preferred Nam e Match, pre ss the Services key, select Telephone Options , and selec t Call Log Option . T o confi g[...]

Configu ring Tele phone Optio ns 48 Configuring Area Code Setup Use the Are a Code Setup menu to sav e up to three ar ea codes. W hen an incom ing call arriv es with an area code that mat ches one of th e three stored a rea codes, the incomin g call numbe r is reorde red to display the phone numb er followed by the area cod e (as opposed to the are[...]

Config uring Tele phone Opti ons 49 T o ed it area code d isplay: 6. Choose on e of the follow ing: — Press the Selec t soft k ey to save the configur ation. — Press th e Cancel soft key to kee p the e xist ing confi gura ti ons. 1. Press the Up/Down navigation keys to scrol l and highli ght Area Code Setup . 2. Press the Send/Ente r key. 3. Pr[...]

Configu ring Tele phone Optio ns 50 Choosing a ring type The Ring type… option configures th e phone ring ton e. To choose a ring type, pr ess the Ser vices key, sel ect Telephone Options , an d sele ct Ring type… T o sele ct a ring typ e: 6. Choose on e of the follow ing: — Press the Selec t soft k ey to save the configur ation. — Press th[...]

Config uring Tele phone Opti ons 51 Enabling or disabling Call Timer The call timer measure s how long you a re on each cal l. To enable Ca ll Timer, pr ess the Servic es key, select Te lephone Options , and select Call Timer . W hen Call T i mer is enabled, it is shown in the Date /T ime area of the dis play . T o en able or disab le Call T imer: [...]

Configu ring Tele phone Optio ns 52 Changing feature key labels The Chang e feature ke y label opti on renames the label di splayed next to each featu re key or res tores the defaul t labels to th e keys (colle ctively or individ ually). To re name featur e key labels , press the Se rvices ke y, sele ct Telephone Options , and selec t Change featu [...]

Config uring Tele phone Opti ons 53 T o restore the default labels: To restor e feature key labels, pres s the Servi ces ke y, sel ect Telephone Options , and se lect Chang e feature key la bels . 4. Choose on e of the follow ing: — Press th e Select sof t key to save the changes and return to th e Telephone Options menu. — Press th e Cancel so[...]

Configu ring Tele phone Optio ns 54 Configuring the name display for mat You can configure y our IP Phone 1 150E to disp lay the name of the inco ming calling p arty in the following for mats: • first na me, last n ame • last name, fi rst name To conf igure name dis play format, pres s the Servic es key, sel ect Telephone Options , and selec t [...]

Config uring Tele phone Opti ons 55 To conf igure Live Dia lpad, press th e Ser v i ces ke y, selec t Telephone Options , and se lect Live Di alpad . T o configure Live Dialpad: 1. Press the Up/Down navigation ke ys to scrol l and highli ght Live Dialpad . 2. Press the Send/Ente r key. 3. Press the Up/Down navigation ke ys to scroll a nd highlight [...]

Configu ring Tele phone Optio ns 56 Using the Password Admin menu The Pass word Admin menu allows you to set or chan ge your SCPW a nd to enab le or disable Password Protection . T o change your SCPW: 1. Press the Services key. 2. Press the Up/Down keys to scrol l and highlig ht Password Admin . 3. Press the Send/Ente r key. 4. Use the dial pad to [...]

Config uring Tele phone Opti ons 57 Note: The defau lt configurati on for Pass word Protect ion is off . T o turn Password Prote ction on or off: 8. Press the Select soft key to ac cept the new pass word. Note: If you ar e locked out of your IP Phone 1150E, or if you fo rget your SCPW , cont act you r syst em admin istrator . 1. Press the Directory[...]

Configu ring Tele phone Optio ns 58 6. Choose on e of the follow ing context- sensi tive sof t keys: — Yes to accept the sel ection — No to return to the Directory m enu 7. Press the Done sof t ke y. or Yes No Done[...]

Call Cent er Agent/Supe rvisor Features 59 Call Center Agent/Sup ervisor Feature s This sec tion describ es features an d procedures common to bo th the Call Center Ag ent and the Cal l Center Super visor. Headset inter face Note: Refer to your distributor fo r recommended headset typ es for use with t he IP Phone 1 150E. Test your headset befo re [...]

Call Center Agent /Supervi sor Fea tures 60 Login with Agent ID and Multiple Queue Assignment (MQ A) The proce ss of logging i n using MQA consists of entering you r four digit Agent ID fol lowed by a S upervisor ID ( if your queue r equires one) followed b y up to five ACD DNs and priori ty values (if p riority values are being us ed) terminated b[...]

Call Cent er Agent/Supe rvisor Features 61 Dial your Agent ID # ACD DN 1 # A CD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial yo ur Agent ID, Supervi sor ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 ## Dial yo ur Agent ID # ACD DN 1 # Prior ity 1 # ACD DN 2 # Priorit y 2 # ACD DN 3 # Priorit y 3 # ACD DN 4 # Priorit y 4 # ACD DN 5 # Prio[...]

Call Center Agent /Supervi sor Fea tures 62 To correct errors during the login procedure: Default login If you us ually use the s ame phone, y ou do not need to repeat the e ntire login process at th e beginning o f each sh ift. The defa ult login pl aces you in the sa me ACD queues and the s ame superviso r that the set had in the previo us login.[...]

Call Cent er Agent/Supe rvisor Features 63 Agent logout To logout: 1. Press th e Make Busy Key and disconnec t the headset . The LED indica tor lights steadily. Note 1: If yo u press t he Make Busy Key again, th e LED indica tor will turn of f . At this poi nt your pho ne can acce pt non- ACD call s, but you are lo gged out of the queue. Note 2: If[...]

Call Cente r Agent featu res 64 Call Center Agent features This sec tion explains the features tha t are avail able to ACD ag ent position s. Use Activity Code This featur e allows you to record the t ype of activ ity you are per forming. On the Me ridian 1, use t he Activity K ey and acti vity codes.The Meridia n 1 tracks it ems such as the n umbe[...]

Call Center Ag ent featu res 65 Note: If you hav e the handset option and y ou pick up the h andset, you mu st also pres s a DN key , otherwise th e handset is not operable. Y ou can ter minate a ca ll by replacing the handset i n the cradle. The phone rings and the In-Calls indicato r flashes: To end an ACD call: Call Forcing The Call Forcing opt [...]

Call Cente r Agent featu res 66 The Emergency Key When yo u have an em ergency situa tion: Use Not Ready Use the Not Rea dy Ke y, when p erfo rmi ng post- call work. To be taken out of the que ue: To be placed back in the queue: 1. Press th e Eme rgen cy Key. Th e indica tor flashes whil e your supervis or is called . When your su pervisor pi cks u[...]

Call Center Ag ent featu res 67 Activate Make Set Busy Make Set Busy allo ws you to make your pho ne appear bus y to all c allers. To activ ate Make Set Bus y: To deac tivate Make Se t Busy: Making non-ACD calls An Indiv idual DN allows you to make outgoing cal ls and to rece ive non- ACD in coming calls. If you do not have an active call when th e[...]

Call Cente r Agent featu res 68 To answer a non-ACD call: Contact your supervis or To answer your supervisor when your phone rings and the Supervisor indicator flashes: If you are on a call and hear a buzz a nd the Supervisor indicator flashes: To call your supervisor: To return to the AC D call: 1. Press th e DN Key next to the flashi ng indica to[...]

Call Center Ag ent featu res 69 To Conference your Supervisor during a call in progress: To Transfer to a supervisor, during a call in progress: Use W alkaway and Return fr om W al k away Use this fea ture when you need to leav e your desk d uring an ACD call, during a non-ACD call, or while in the Not Ready stat e. To use th e Walkaway fe ature: 1[...]

Call Cente r Agent featu res 70 To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): To return from Walkaway: 2. Discon nect the headset before you leave. Note: Some hea dsets have a qu ick disconnec t feature. Y ou can do a quic k disconnec t instead of disconnectin g the headset. 1. Pr[...]

Call Center Ag ent featu res 71 1. Press th e key next to the flashing indica tor. Note 1: If a cal ler disconn ects before you re turn from W alkawa y , the Not Ready in dicator fla shes. When you return fr om W al kaway , you a re in Not Ready mo de. Note 2: Even i f you are using t he optional handset, yo u must disc onnect the heads et to activ[...]

Call Ce nter Supervis or Featur es 72 Call Center S uper visor Features In additio n to the featur es describe d in this section , your network admin istrator can assi gn any feature liste d in the “Agent featur es” section to a su pervisor's pho ne (except Su pervisor). Agent Keys Agent Key s allow yo u to connect, observe, or monitor the[...]

Call Center Supervis or Fe atures 73 Answer Agent When your phone rings and the Answer Agent indicator flashes : To disconnect an agent call: Answer Emergency When your phone buzz es and the Answer Emergency indicator flashes: To disconnect from the emergency ca ll: 1. Press th e Answer Agent Key. Your positio n goes into N ot Ready state and you a[...]

Call Ce nter Supervis or Featur es 74 Call Agent To call an agent: To leave Ca ll Agent state: Use the Super visor Observe and Supervisor Headset Por t The Sup ervisor Talk/Li sten Key is loc ated in the upper left corner of the IP Phone 1150E and has an associ ated LED. A super visor can l isten in on a n active call at an IP Phon e 1150E b y conn[...]

Call Center Supervis or Fe atures 75 To use the Supervisor Talk /Listen feature: To use the Supervisor Ob serve feature for a t wo way conversation: To mute the Supervisor headset: Observe Agent To observ e an agent : 1. Plug y our headset into the agent phon e. 1. Press th e Su pervisor Ke y. The L ED lights continuousl y and the su pervisor can p[...]

Call Ce nter Supervis or Featur es 76 Note: Y ou cannot observe an age nt if the agent's c all is on hold or if no calls are in progr ess. To talk to an agent you ar e observing: To leave t he Observe st ate: 1. Press th e Observe Agen t Key. You now h ave a conferen ce with the agent and the caller . 1. Press th e Goodb ye Key.[...]

Call Center Supervis or Fe atures 77 Interflo w When the c all backlog or the waitin g time in the queue exceeds a set thresho ld, Interflow forw ards calls to a predefined target queue. The supervisor activates Inter flow when the wai ting time for th e queue exceeds its thres hold. To activ ate Interflow: To stop Interflow: Night Service To enter[...]

Call Ce nter Supervis or Featur es 78 To transition to Night Ser vice: To exit Night Servic e: 1. Press th e Night Ke y and dial 8 (8=T for Tra nsitio n). The i ndicator flashes. Ca lls in th e queue remain in the queue a nd new calls receiv e Night Se rvice. 1. Press th e Night Ke y and dial 3 (3=D for D ay). The i ndica tor flas hes. N ew cal ls [...]

IP Phon e 1150E no n-ACD call features 79 IP Phone 1150E non-ACD call features This sec tion describ es non-ACD f eatures commo nly used for call processi ng. Your net work adminis trator assigns features to you r program mable featur e keys. Whene ver this g uide descr ibes a proced ure that requ ires spec ial codes ask your ne twork admini strato[...]

IP Phon e 1150E no n-ACD c all fea tures 80 Using Predial The Predi al feature allows you to enter and prev iew a number of up to 31 digits a nd make correc tions before you dial the nu mber. To use Predial: 2. Dial the num ber. Note: If you are on a call on you r Individual Line (DN) and you r phone is not in Not Ready or Make Busy stat e, your c [...]

IP Phon e 1150E no n-ACD call features 81 Using Auto Dial Auto Dial lets you de dicate a f eature key to a specific pho ne number. When the A uto Dial Key is pressed, the number is di aled automati cally. To use Auto Dial: To display the Auto Dial number: To store an Auto Dial number: 1. Press an Individual L ine (DN) Key. 2. Press the associ ated [...]

IP Phon e 1150E no n-ACD c all fea tures 82 Using Ring Again Use the Ri ng Again feature when you dia l a number and r eceive a busy tone or n o answer. The R ing Again fea ture lets you know when th e person you dialed is available or has used their ph one. The featu re notifies you when to r edial your pa rty. The Ring Again featur e automa tical[...]

IP Phon e 1150E no n-ACD call features 83 To cancel Ring Again before notification: Using Last Number Redial Last Numbe r Redial allow s you to auto matically re dial the last nu mber you dial ed. This featur e must be en abled by your network admini strator. To use La st Number Redial: Using Speed Call The Spe ed Call feature a llows you t o autom[...]

IP Phon e 1150E no n-ACD c all fea tures 84 To store or change a Speed Call number: To make a S peed Call: 1. Press the Speed Call Controller Ke y. The scr een displays Enter Code, t hen number . 2. Dial a one, t wo, or three digit code. Use the Delete K ey if yo u make a m istake . Use the Canc el Ke y to le ave t he s cree n without st oring a sp[...]

IP Phon e 1150E no n-ACD call features 85 Using System Speed Call System S peed Call allows you to make a c all by dialing Speed Call co des whic h may ov erride yo ur ph one’ s clas s of ser vice r e s tric tio ns. Th e System Speed Call fe ature is set up on the syst em by your net work adminis trator. It is a speed dial n umber that i s common[...]

IP Phon e 1150E no n-ACD c all fea tures 86 Using Hot Line The netwo rk administrat or can pro gram a Hot Line K ey that allo ws you to dial a spec ific number automa tically. Th e network adminis trator can apply other fea tures to the H ot Line such as Call Redire ction, so th at the Hot Line cal l is answered by a person and n ot by a voice m ai[...]

IP Phon e 1150E no n-ACD call features 87 To answer an Intercom ca ll while on a line other than your Intercom group line: Answering a call When you receive an i ncoming ca ll on an Indi vidual Line (DN), your phone ri ngs and the LC D indicator fla shes. To answer a call: 3. Dial the one or two digit code for the interco m group member yo u want t[...]

IP Phon e 1150E no n-ACD c all fea tures 88 While on an acti ve call This sec tion describ es features tha t you can use wh ile on an ac tive call on an Indi vidual Line (DN). To place a call on Hold: Use the Hol d feature whe n you are talking with one pa rty and a sec ond call co mes in on a s econd Indivi dual Line (D N). You can answer the seco[...]

IP Phon e 1150E no n-ACD call features 89 T ransferri ng a call Use the Trans fer feature to r edirect a call to a third pa rty. To use th e Transfer feat ure: To go back to the original c all if the transf er is incomplete: 1. Press the T ransfer K ey. The other party is on hol d and you r eceive a dial tone. The scr een displays Call on hold, d i[...]

IP Phon e 1150E no n-ACD c all fea tures 90 Using Timed Reminder Reca ll Timed Re minder Recall gives you a reminder to ne when a cal l you transferr ed is not answe red. To use Timed Reminder Recall: If the transferred call is not answered, your phone rings: 1. Press the Tra nsf er Key. The ca ll is put on hold. 2. Dial the num ber where you want [...]

IP Phon e 1150E no n-ACD call features 91 Using Attendant Rec all The Atte ndant Recall feature allows you to contac t an attendant while on a call and c onnect the cal l to the attenda nt. To contact the attendant while on a call: Using Call P ark The Call Park feature allows a ca ll to be held temporari ly and to be retrieved from any phone . You[...]

IP Phon e 1150E no n-ACD c all fea tures 92 To park a call on a DN other than the System Park DN: To retr ieve a parked call: 1. Press th e Park Key. The screen di splays Press OK to park call on 2190 (Wher e 2190 repre sents the defau lt System P ark DN). 2. Dial the DN wh ere you want to park the call. W hen you be gin dialing, th e screen displ [...]

IP Phon e 1150E no n-ACD call features 93 Calling Par ty Number/Char ge Account The Calling P arty Number/Charge A ccount feature allows you to recor d a caller ’s number or charge a ccount numb er for ac counting purpo ses whi le on an esta blished ca ll. To record the calling party number or charge account number: Displa ying incoming calls The[...]

IP Phon e 1150E no n-ACD c all fea tures 94 To view the name of a second caller while on a call in progress: T racing a M alicious call Malicious Call Trace pr ovides a way fo r you to trace nuisance c alls. The feature i s available fo r both inter nal and exte rnal calls. When the key is presse d, your Director y Number and th e phone number of t[...]

IP Phon e 1150E no n-ACD call features 95 To use Ca ll Trace if you d o not have a Cal l Trace Key: or 1. Press the Tr ansf er Ke y or the Conf erence Ke y. 2. Dial the Mal icious Call Trace FFC. 3. Press the Individual Line (DN) Key beside th e flashing LCD i ndicator to return to th e call. Tran s Conf 2493[...]

Additional Call Features 96 Additional Cal l Features Using the buzz signal Buzz allows one person, whose phone is link ed to another phone, to signal t he other p hone. The pe rson signale d hears a bu zz. Use this feature to notify the oth er person of a call, a vi sitor, or a requ est. To buzz the phone linked to your s: Using Call Page Connect [...]

Addition al Call Feat ures 97 To disconnect from the paging s ystem: Char ging a call or char ging a forced call Call Charge al lows you to cha rge a call to a specific ac count. Forced Charge Account al lows you to charge lon g-distance c alls from a ph one rest ricted t o local c alls. To charge or force charge a local or a long-distance call to [...]

Additional Call Features 98 To charge a call in prog ress: To charge a call to an acc ount when you transfer a ca ll: 5. Dial the num ber. 1. Press the Charge Key. The screen displ ays Select Charge type . 2. Press the Account Key. The sc reen displ ays Enter account nu mber . 3. Dial the ch arge acco unt n umber. Use the Clear Key or Delete Key to[...]

Addition al Call Feat ures 99 To charge a call to an account when you add someone to a con fer ence call : 4. Dial the num ber of the pho ne where the call is to be transferr ed. 5. Press the Connect Key when you h ear the phone r ing. Note: Y ou ca n use the Swap Key to talk private ly to the person a t the transfe r number b efore you pres s the [...]

Additional Call Features 100 Using Enhanced O v erride Enhanced Overri de allows you to ove r ride a n active call afte r you have attempted a Forced Camp-on . Use Enhanc ed Override whe n you make either a simple cal l or a con sultation cal l (i.e., plac e a call on hold an d call another p arty). To use Enhanced Override: To end the connectio n:[...]

Addition al Call Feat ures 101 Using For ced Camp-on Forced Camp-on allows your ph one to automat ically ring anoth er phone as soon as that phone disco nnects from its current call. Forced Camp -on allows you to camp-on b oth internal an d external calls. To use Forced Camp-on: 1. Dial a p hone numb er and rec eive a bus y signal. 2. Press the Ove[...]

Additional Call Features 102 To answer a camped-on cal l: Override Featur e You can Overr ide a bus y signal a nd interrup t another ca ll. To override a busy/enga ged signal: To end the connectio n: 1. Press the Individual Line (DN) Key beside th e flashing LCD i ndicator. You are con nected to the cam ped-on caller . Note: Y our phone can be prog[...]

Addition al Call Feat ures 103 Using P riv acy Re lease Privacy Release allows one or more p eople who sha re your DN to j oin your c all. To use Priv acy Release w hile on an estab lished call: Using Radio Page Some phon e systems ca n have an on-site Radio Paging system . This system feature allows y ou to page a pe rson and sta y on the line unt[...]

Additional Call Features 104 To us e Au toma tic P ost sele ctio n: Note: Use this fea ture when the c alled party is either busy on the phone or away from the de sk. T o page t he called party th ere is no need to redial the num ber of the called p arty . 3. Dial the num ber of the par ty you want to page. You receive r ingback/rin g tone. Note 1:[...]

Addition al Call Feat ures 105 To use the Special Radio Paging features: If you ca rry a Radio P ager, you wi ll receive a paging indi cation whe n another M eridian 1 phone user acce ss the Radio Pag ing system and dials your DN. I f the Radio Pag ing system is s et up to funct ion in “Meet - me” mode , you ca n us e the f oll owing steps to a[...]

Additional Call Features 106 To respond to a voice call: Using the V oice Messaging control screens The Voi ce Messag ing control s creens allow you to se nd commands while conne cted to your voice mess aging system u sing the con text-sensiti ve soft key s instead o f the dial pad . To use Voice Messaging contro ls: 3. Make yo ur announcemen t. 4.[...]

Addition al Call Feat ures 107 5. Press th e Play Key to play your fir st new message . Note: Use the Mor e. . . Key to vie w additiona l message options. 6. Press th e Stop K ey to pause playback of the mess age. Press Play to re sume. or 7. Press th e Last Key to go to th e previous message . Press Play to play back the message or press Last agai[...]

Additional Call Features 108 Activate Automatic Answerback When Au tomatic A nswerback i s active, your set aut omatical ly answer s in handsfree m ode after one ring. Note: When Auto matic An swerback is active, ca lls do not fo rward to your v oice messa ge servic e. To use Automat ic Answerback: To deactiv ate Automatic Answerb ack: Activate Cal[...]

Addition al Call Feat ures 109 To answer an incoming call in another Call Pickup Group: To answer a call at a spe cific extension in any Pick up Group: Use Call W a iting Call Wait ing puts yo ur current no n-ACD call on hold, whil e you answer an inco ming call. Exampl e: The attendant routes an outsid e call to you while you are on an existing ca[...]

Additional Call Features 110 To answer an incoming call while on an other call: To return to your first phone call: If you do no t have a Call Wait ing Key: 1. Press the Hold Key when y ou hear the tone. The Call Waiting s tatus icon appears in the disp lay. 2. Press the Call Wait Ke y to answer the call . 1. Press the Hold Key, if you want to put [...]

Addition al Call Feat ures 111 For ward calls The Call F orw ard feature allo ws you to direct your calls to ri ng at another Line (DN). Y ou canno t forward ca lls while you r phone is ringing. To forward your calls: To view th e number that yo ur calls are bein g forwarded t o: 1. Press the Forwar d Key. Th e previously stored f orward numb er ap[...]

Additional Call Features 112 To cancel Call Forward: For ward internal calls onl y Internal Call Fo rward allows only c alls originating at internal DNs to r ing at another DN. Cal ls origi nating outside your Meri dian 1 system will still ring at your phone. You ca nnot forward calls whil e your phon e is ringing. To forward your internal calls: T[...]

Addition al Call Feat ures 113 To r ein state Int ern al Ca ll Fo rwa rd to the same nu mber: Use Remote Call F orward The Remo te Call Forwar d feature allow s you (from a ny phone ot her than your o wn) to forwa rd calls direc ted to your Individual Line (DN) to another phone. To activ ate Remote Call F orw ard: 1. Press the Internal Call Forward[...]

Additional Call Features 114 To cancel Remote Call Forward: 6. Dial the num ber where you want to forwar d your ca lls. I f you forwa rd call s to an inval id number, you receive a fas t busy t one. # 7. Press the # Key. 8. To forw ard calls to a previous call forward phone number, s kip step six above 1. Lift the handset o n the remote phon e that[...]

Addition al Call Feat ures 115 Secure your phone You can lock your ph one with a pas sword so that no one can mak e calls on your Individual Lin e (DN). To lock your phone: To unlock your phone: 1. Press an Individual L ine (DN) Key. 2. Dial the Elec tronic Lock Activate FFC and your S tation Control P assword. Note: If you per form this operat ion[...]

Additional Call Features 116 To change your password (mus t be done from your phone): Set up a Conference ca ll You can set up a Confer ence call for up to si x people (inclu ding yourse lf). Contact yo ur network admi nistrator to de termine the m aximum number o f people your syste m allows on a conferenc e call. To set up a conference ca ll: 1. [...]

Addition al Call Feat ures 117 If the person you attempt to add to t he conference is unavailable: Join a call The Call Join feature a llows you to c onnect an inc oming call to a call already i n progress th ereby creating a conference c all. In order to use Call Join , you r phone must be conf igured with either a secon d line (DN) or a Call Wait[...]

Additional Call Features 118 Selectable Conferee Display and Disconnect You can view the list of active con ferees by usi ng the Conferee Selecta ble Display Key and di sconnect an y party tha t has been add ed to the co nference call . To view a ctive confere es: To disconnect a conferee : 3. Press the Connect Key. The per son on hold joi ns your [...]

Addition al Call Feat ures 119 Use Group Cal l Group C all automatical ly calls me mbers of a pre defined group, on e at a time, u ntil they have all answe red. Ask you r network admi nistrator for details on how to create a conference c all group. To call group members: 2. Press the Individual Line (DN) Key on which the co nference call is es tabl[...]

Additional Call Features 120 To answer a Group Call: 1. Press the Group Call Key or ent er the Group C all FFC. The fea ture automa tically call s all gro up members. The icon f lashes unti l all member s answer. Thei r phone numbers app ear on the displ ay as they ans wer. When th e last per son answer s, the Group Call indicat or lights s teadily[...]

Addition al Call Feat ures 121 To end a Group Call: 1. Press the Goodby e key. Note: When the p erson who ma de the group c all disconnec ts, the call termina tes for all mem bers of the gro up. However , the members of the Gro up Call can dis connect from th e call and n ot affect other m embers on th e call.[...]

Additional phone features 122 Additional phone feature s The foll owing featur es are describ ed in this s ection: • “Using the Personal Dir ectory” o n page 122 • “Using the Callers Li st” on pa ge 125 • “Using the Redial List” on page 127 • “Using Virtual Office” on page 1 29 • “Using Med ia G atewa y 1000 B” on page[...]

Additional phone features 123 T o ed it an entry: 3. Press the Next sof t key. 4. Use the di alpad to enter th e phone number. 5. Do one of th e followin g: — Press th e Done soft key to sa ve the new ent ry. — Press th e Cancel soft key to re turn to the Add screen. 1. Press the Up/Down navigation ke ys to scroll a nd highlight the desired ent[...]

Additional phone features 124 T o de lete an entry: T o sear ch for an en try: 1. Press the Up/Down navigation ke ys to scroll a nd highlight the desired entry. 2. Press the Delete soft key. 3. Choose on e of the follow ing: — Press th e Confirm soft key to delete the entry . — Press th e Cancel soft k ey to return to the Per sonal Direc tory w[...]

Additional phone features 125 Using the Callers List The Call ers List fea ture logs all in coming c alls. The Calle rs List ca n store up to 100 e ntries. Whe n the list is f ull, the system overwrites the oldest entry. Use the Callers Li st feature to review misse d calls and to dial calls. The Call ers List con tains: • the ca ller’s last an[...]

Additional phone features 126 T o dial an entry: T o de lete an entry: 1. Press the Up/Down navigation ke ys to scroll a nd highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation ke ys to scroll a nd highlight the desired entry. 2. Press the Delete soft key. 3. Choose on e of the follow ing: — Press th e Confirm [...]

Additional phone features 127 T o de lete the entire C allers List: Using the Redial L ist The Redia l List feature lo gs all outgoing c alls. Redial Li st can stored up to 20 entri es. When the l ist is full, the s ystem overwri tes the oldes t entry. Use the Red ial List featur e to review ca lls made, an d to redial previously dialed c alls. The[...]

Additional phone features 128 T o dial an entry: T o de lete an entry: T o de lete the enti re Redial List: 1. Press the Up/Down navigation ke ys to scroll a nd highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation ke ys to scroll a nd highlight the desired entry. 2. Press the Delete soft key. 3. Choose on e of th[...]

Additional phone features 129 Using V irtual O ffice The Virtu al Office (V O) feature prov ides a servic e you can use wh ile you are away from your des k to transf er calls, and all your offi ce phone features , to a remote phon e. Virtual Office makes thi s possible by allowing you to u se another I P Phon e 1150E ( the Remote phone) to log in t[...]

Additional phone features 130 the IP Pho nes on whic h you can use V irtual Offic e to connect to your IP Phone 1150E. Note: A Virtual Office logi n from an IP Phone 115 0E to an IP Phone 1 120 E or IP Softphone 2050 is blocked i n certain situat ions. Cons ult your system admi nist rato r . Logging in to V irtual Office T o activate Virtual Office[...]

Additional phone features 131 A succes sful login transfer s all the features, time, dat e, and tones to your Remote phon e from your O ffice phone. Using Vir tual Office on y our Remote phone Beca use the disp lay characte ristics, in cluding si ze, vary fro m one IP Phone mod el to the next , your Office IP Phone 115 0E display is different on ea[...]

Additional phone features 132 Figure 8: Logged in to an IP Phone 11 50E Figure 9 s hows an IP P hone 1120E l ogged in as a Rem ote phone t o an IP Phone 1150E Offic e phone. Fewer display line s are availab le on the 1120E, s o the display provides les s information. Figure 9: Logged in to an IP Phone 11 50E using an IP Phone 1120 E Tr a n s Conf F[...]

Additional phone features 133 Figure 10 shows an IP Softphone 2050 logged in as a Remote phon e to an IP Pho ne 1150E Offi ce phone. In t his case, the i nformation dis play is arranged i n a different fashion, but all the informa tion is visi ble at one time. Figure 10: Logged in to a n IP Phone 1150E using an IP Softphone 2050 Regardle ss of what[...]

Additional phone features 134 Figure 11: Of fice phone d isplays the messag e Logge d Ou t When act ivated for Virtu al Office b y a Remote phon e, your Offic e phone is logged out and no long er operational . If this is the case when you return to your office, you can disconnect th e remote login a nd regain c ontrol of your Offi ce phone. I f you[...]

Additional phone features 135 T o regain op eration of a phone being used for V irtual Office: Logging out of V irtual Office While working on a Remote p hone, yo u can log out of Virtu al Office using the follow ing steps. T o log out from a Remote phone: Choose on e of the follow ing: or — To c ompletely d isconnect your Office phone from the R[...]

Additional phone features 136 T roubleshooting Vir tual Office Virtual Office can c ause error m essages to di splay on-sc reen. Table 6 lists e rror messa ges and desc ribes ac tions to corr ect the causes . T able 6: T roubleshooti ng V irtual Office (Part 1 of 3) Displayed Message Pr obab le Caus e Actions Busy, tr y again Remote IP Phon e is ac[...]

Additional phone features 137 Permi ssion Denied (1) Remote p hone has n o St ation Co ntrol Passwor d. Notify system admin istrator. Permi ssion Denied (3) Incorrect Us er ID ent ered . Enter correct User ID. Remote p hone has n o St ation Co ntrol Passwor d. Notify system admin istrator. Permi ssion Denied (4) Incorrect Us er ID ent ered . Enter [...]

Additional phone features 138 Using Media Gateway 1000B The Medi a Gateway 1000B (MG 1000B) provides a m eans of exten ding CS 1000 Rel ease 4.5 feat ures to one or more remotely located branc h offices using the Br anch Office feature. A br anch office is a remote loca tion in the network where IP Phones, PSTN acc ess, and TDM phones are located .[...]

Additional phone features 139 Local Mo de. When in L ocal Mode, th e phone display s the message LOCAL MODE . Using T est Local Mode Use Test Lo cal Mode to check Loca l Mode fun ctionality ( make and receiv e phone cal ls). Test Local Mode is usefu l when provi sioning has changed f or an IP Pho ne on an MG 1 000B Controller. Using Resume Normal M[...]

Additional phone features 140 T roubleshooting MG 100 0B The MG 100 0B can caus e error messa ges to disp lay on-screen. Table 7 lists e rror messa ges and desc ribes ac tions to corr ect the causes . 3. Press the Send/Ente r ke y (the ph one register s back to the ma in office). T able 7: T roubleshooting MG 1000 B Display M essage Probable Cause [...]

Regulatory and safety inf ormatio n 141 Regulator y and safety inform ation This e quipment has bee n tested and fo und to compl y with the lim its for a Class B digital devi ce, pursuant t o part 15 of t he FCC Rules . These limits are des igned to provi de reasonable protection agai nst harmful interfer ence in a r esidential in stallation. This [...]

Regulatory and safety information 142 • This is a Class B product. In a domestic en vironment this product ca n cause r adio interferenc e in which cas e the user must take ade quate meas ures. • Operation is subject to the following two condition s: (1) this dev ice may not c ause interfer ence, and (2) this device mus t accept any interfer en[...]

Regulatory and safety inf ormatio n 143 Europea n Community EN 55022 Class B Emissions: Information technolo gy equipmen t - Radio distur bance EN 55024 Info rmation technolog y equipment - Immunity characteristi cs Limits a nd methods of measurement EN 61 000-3-2 Limits f or harmonic c urrent em issions (equipm ent input cur rent <= 16 A per ph[...]

Regulatory and safety information 144 DenAn regulator y notice for Japan Other US/Canad a : Hearing Aid Compatibi lity (HAC) as p er FCC Part 68 This equi pment compli es with the CE Ma rking requi rements. EU Countries: This devic e complies w ith the ess ential req uirements and other rele vant provi sions of Directi ve 1999/5/EC. A copy of th e [...]

Terms you sh ould know 145 T erms you should know Calling Par ty Name Display Informati on appearing on the LCD displ ay screen, suc h as the caller ’s name an d phone nu mber . T he system must have CPND enabled. Categor y 5 (Cat5) Cable and associated c onnecting har dware capable of transmitti ng at speeds up to 100 MHz, used by 10B aseT , 100[...]

Terms you should kn ow 146 Feature display An area that s hows status informati on about the feature in use. It also dis plays the name and status o f the active session. Feature Status Lamp indicator An LCD or an LED that in dicates a da ta message, con tact, or feature s t atus by a flash, wink, stea dy on, or off. Fixed key The hard- labeled key[...]

Terms you sh ould know 147 Navigation keys Keys us ed to scroll through men us and lists ap pearing on t he LCD d ispla y scre en. Off-hook Any lin e selected to make a ca ll or rece ive an inc oming call. The term off-hook is applied whethe r (a) the end user lifts up the handset, ( b) the end u ser presses a line key , (c) the call is automa tica[...]

Terms you should kn ow 148 program mable laye rs. These k eys are al so used to c onfigure parameters in the T elephone Options menu . Special dial tone The three c onsecutive t ones followed by dial ton e that you hear when acc essing phon e features. Station Control Password (SCPW) Enables security fea tures on your phone to preve nt others from [...]

Index 149 Index A About the I P Phone 2004 145 ACD ca lls 6 4 Activity code 64 agent ID 60 agent key s 72 Agent Return 69 Agent Walk away 69 announce ment 96, 105 Ans wer Ag ent 73 answer cal ls 87 Answe r Emergency 73 Answe r Supervisor 68 Attendant R ecall 91 Auto Dial 81 display number 81 Automa tic Answerba ck 95 B Busy O verride 102 buzz 96 C [...]

Index 150 Dir ector y Numb er 145 Display Key 93, 94 Display Network Diagnostics Utili- ties 20 DN 145 E Electr onic Lock 115 Emergen cy superv isor 73 End ACD c all 65 Enhan ced Override 100 Expand k ey 16 F Feature Ac cess Code (FA C) 79, 95, 102, 10 9 Fea tur e displ ay 146 Fixed ke y 146 Flexible Feature Code ( FFC) 79, 85, 95, 100 , 102, 103, [...]

Index 151 Message waiting indica tor 18, 148 More ke y 15 Multiple Appearanc e Director y Number (MADN) 10 3 Multiple Queue As signment (MQA) 60 Mute ke y 17 N Navigation k eys 16, 147 Night Ser vice 77 Non-ACD calls 67 Normal M ode 138 Not Ready 66, 71, 73 O Obse rve A gent 75 Off-hook 1 47 on-hook dialing 80 Over ride 100 , 102 override enhanced [...]

Index 152 114, 116 Station Control Password (SCPW) 148 Status Me ssages 148 Superv isor 60, 68 Super visor I D 60 Switchho ok 148 Syste m or Swi tch 148 System Spe ed Call 85 T Telepho ne Options 37 Test Lo cal Mode 139 Timed Re minder Recall 90 trace 94 Transfer 89 , 94 Transfer to Supervisor 69 U USB ke yboard function keys 27 User Interf ace 148[...]

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Nortel Communication Server 1000 IP Phone 1150E User Guide www . nortel.com Copy right © 20 0 7 Nortel N etworks . All right s reserved. The in formation in this docu ment is su bject to cha nge witho ut notice. Th e stat ements, con figurat ions, tec hnical d ata , and recom mendati ons in th is docum ent are believed to be accurate and reliab le[...]