Gateway 7400 manual

8508366 Gate wa y ® 7400 Server System Manual October 2001 8508366.book Page i Tuesday, October 23, 2001 11:29 AM[...]

Notices Copyright © 2001 Gatewa y , Inc. All Rights Reserved 4545 T own Centre Court San Diego, CA 92121 USA All Rights Reserved This publication is protected b y copyright and all rights are reserved. No par t of it ma y be reproduced or transmitted by an y means or in any f or m, without prior consent in writing from Gatewa y . The inf or mation[...]

iii Contents Preface ............................................................. v i i Conventions used in this manual ....................................... v i i Getting additional information . . ....................................... v i i i 1 System Features ................................................ 1 S t a n d a r d f e a t u r e s[...]

iv R e p l a c i n g t h e d i s k e t t e d r i v e ........................................ 3 1 Replacing an optional drive . . ...................................... 3 3 I n s t a l l i n g a 3 . 5 - i n c h d r i v e i n a 5 . 2 5 - i n c h d r i v e b a y ...................... 3 5 R e p l a c i n g a h o t - p l u g d r i v e ................[...]

v Using your Server Companion CD ................................. 1 0 1 7 Cleaning the Server ........................................... 1 0 3 Cleaning the mouse ............................................... 1 0 3 Cleaning the keyboard ............................................. 1 0 4 Cleaning the monitor screen . . . ........................[...]

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Conventions used in this manual vii Preface Con ventions used in this manual Throughout this manual, you will see the following conventions: Convention Description E NTER K eyboard k ey names are printed in small capitals. C TRL +A LT +D EL Ap l u ss i g nm e a n st op r e s st h ek e y sa tt h es a m et i m e . Setup Commands to be entered, option[...]

viii Preface Getting additional inf ormation Log on to the T echnical Support area at www .gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: ■ Hardware driver and program updates ■ T echnical tips ■ Service agreement information ■ T echnical documents and compone[...]

Standard features 1 1 System Features Standar d f eatures ■ As many as two Pentium ® III (FC-PGA Socket 370) processors with 133 MHz Front Side Bus (FSB) ■ Four Dual Inline Memory Module (DIMM) sockets, that support up to 2 GB of PC133 Synchronous Dynamic Random Access Memor y (SDRAM) ■ RCC Champion LE 3.0 North Bridge (CNB30LE) chipset ■ [...]

2 System Features Fr ont panel Chassis lock prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel to the chassis. Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode. Disk activity LED glows green whenever a drive is active[...]

Front panel 3 PS 1 status LED glows green when the first power supply module in the redundant power supply is installed and working correctly . It flashes green if the power supply module fails or one of its power levels goes out of bounds. If the power supply module is not installed, this LED is off. PS 2 status LED glows green when the second pow[...]

4 System Features Bac k panel Power supply modules (2) provide redundant power and hot-plug capability to power the server with minimal downtime. Module power switches (2) provide independent power control for each redundant power supply module. Power connector connects to the server power cord. The other end of the power cord plugs into an AC outl[...]

Back panel 5 Power supply cable clamp secures the power supply cords so that they are not accidentally pulled from the power supply . Keyboard port connects to a PS/2-compatible keyboard. USB ports connect to external Plug-and-Play devices, such as printers, that are automatically configured when they are plugged into the server through one of thes[...]

6 System Features Interior of system Power supply provides power to the system components. The redundant power supply provides hot-plug capability and fault tolerance. Power supply fans provide cooling for the redundant power supply modules. 5.25-inch drive bays provide space for as many as four 5.25-inch drives. A CD drive comes standard with the [...]

Interior of system 7 SCSI backplane provides the control for the hot-plug drives. Drive cage fan provides cooling for the hot-plug drives and other internal components. System board tray supports the system board and makes it easier to remove and install. System board (See “ System board ” on page 8.) Back panel fan provides cooling for system [...]

8 System Features System boar d A Rear chassis fan connector B Main A TX power connector C CPU 1 socket D CPU 2 socket E CPU 1 Fan connector E C D G U W A B L M N P I O F H J K Q R S T V X Y Z AA AB AD AE AC 8508366.book Page 8 Tuesday, October 23, 2001 11:29 AM[...]

System board 9 F DIMM sockets (3 to 0, right to left) G Front chassis fan connector H I 2 C SMB header I Floppy drive connector J Primary IDE connector K Secondary IDE connector L CPU 2 fan connector M Speaker N Front panel connector O Auxiliary HDD activity LED connector P U160 L VD SCSI Channel A connector Q U160 L VD SCSI Channel B connector R C[...]

10 System Features SCSI bac kplane boar d Bac k side JP5: Delay start jumper controls the spin-up sequence of the drives attached to the backplane. If you leave the delay start jumper on (enabled - default), the drives spin up one at a time in order of their SCSI ID. If you remove the delay start jumper , all drives spin up simultaneously , which m[...]

SCSI backplane board 11 Fr ont side Reserved LED (6) reserved for future use. Drive activity LED (6) flashes green when the drive is actively reading or writing data. SCA SCSI drive connectors (6) provide points of connection for six SCA SCSI drives. Drive activity LED (6) Reser v ed LED (6) SCA SCSI drive connectors (6) SCSI ID 0 SCSI ID 1 SCSI ID[...]

12 System Features Fr ont panel boar d The front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the front panel board are shown and described below . Power LED glows green whenever the system is turned on. The LED also flashes when the system is in sleep mode. Disk activity LED glows green wheneve[...]

Front panel board 13 PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly . It flashes green if the power supply module fails or one of its power levels goes out of bounds. If the power supply module is not installed, this LED is off. System reset button lets you reset the [...]

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S e t t i n gu pt h es e r v e r 15 2 System Setup S e t t i n gu pt h es e r v e r Use the instructions on the quick guide poster that came with the server to assemble the server . Y ou can prepare a safer working environment before assembling the ser ver by following these guidelines: ■ Use a clean, flat, and stable surface for the server . All[...]

16 System Setup Installing the outrigger s and castor s The tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vibrations when the chassis is placed on a desktop. However , if you intend to place the chassis on the floor , you may find it easier to maintain the system if you install the castors (included), w[...]

Starting the server 17 Star ting the ser ver Before you start the server for the first time, make sure that: ■ The redundant power supply is autosensing. It automatically determines the voltage of the incoming power source and compensates accordingly . ■ All cables are firmly connected to the proper ports on the back panel of the server . ■ B[...]

18 System Setup Under standing the P ower -On Self-T est When you turn on your server , the power-on self-test (POST) routine checks the system memory and components. T o see this information on the screen, press T AB during POST . T h e s y s t e m d i s p l a y s a n e r r o r m e s s a g e i f P O S T f i n d s a n y p r o b l e m s . Wr i t e d[...]

Turning off the server 19 T urning off the server Every time you turn off the ser ver , shut down the operating system first. Y ou may lose data if you do not follow the proper procedure. T o turn off the ser ver in Window s NT: 1 Click Start , then select Shut down the computer? , then Shut Down . 2 Click OK . The operating system shuts down. If y[...]

20 System Setup Resetting the server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the system. T o close unresponsive programs and reset the server in Windows NT : 1 Press C T[...]

21 3 Case Access The Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases where the pieces fit very tightly , a tool may make the job easier . The various clips, tabs, thumbscrews, and other devices that allow toolless construction a[...]

22 Case Access Pre venting static electricity dischar g e Before opening the server case, follow these precautions to prevent damage from static electricity . When opening your ser ver case, always perform the following procedure. T o prevent static electricity discharge: 1 T urn off the server power . 2 T ouch a bare metal surface on the back of t[...]

Opening the case 23 Opening the case The only components that are accessible from outside of the chassis are the front panel indicator lights. T o access any of the removable media drives, the hot-plug drives, or the power and reset switches you must open the bezel door . T o work on the internal components of the ser ver , you must open the chassi[...]

24 Case Access Opening the bezel door The bezel door covers the removable media drives, the hot-plug drives, and the front panel controls. T o access these components, you must open the bezel door . T o open the bezel door: 1 If the bezel door is locked, unlock it. 2 Grip the bezel door handle beside the front panel indicator lights, then pull the [...]

Opening the case 25 Remo ving the bez el The locking bezel provides secure access to the system components. Y o u must unlock and remove the bezel before you can remove the side cover panel and access the interior of the system. T o remove the bezel: 1 T u rn off the system and disconnect the power cord, modem cord (if installed), and all external [...]

26 Case Access Remo ving the side cover panel The side cover panel cannot be removed unless the front bezel has already been removed. The side panel provides access to all of the internal components of the server . T o remove the side cover panel: 1 T urn off the system and disconnect the power cord, modem cord (if installed), and all external peri[...]

Closing the case 27 Closing the case Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server . Replacing the side panel Closing the side panel covers the internal components. Y ou must close the side panel and replace the front bezel before you can operate the server . If you [...]

28 Case Access Replacing the bezel Once the side panel is in place, you must replace the bezel to operate the server . If the ser ver is run without the bezel installed, a chassis intrusion event is logged by the system management hardware. T o replace the bezel: 1 Holding the bezel at an angle to the front of the chassis, place the hinge slot on t[...]

29 4 Replacing and Ad ding System Components The Gateway 7400 Server is designed as a toolless chassis. None of the normal user-serviceable parts require a tool of any kind to remove, install, or replace. In some cases where the pieces fit very tightly , a tool may make the job easier . The various clips, tabs, thumbscrews, and other devices that a[...]

30 Replacing and Adding System Components Drives Y o u can install several types of drives and similar devices in the server . All drives are easy to install and require no tools to replace, unless you are installing a 3.5-inch drive in a 5.25-inch drive bay . Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hot-plug ha[...]

Drives 31 Drive cabling inf ormation Y our system includes three different types of drive cables and possibly one additional cable, if required for the options ordered. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the driv[...]

32 Replacing and Adding System Components 7 Disengage the rail locking tabs by pressing in on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis. 8 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make sure [...]

Drives 33 Replacing an optional drive An optional hard drive can be shipped with the server . This drive is mounted at the bottom of the drive stack accessible from the front of the chassis, behind the bezel. T o replace an optional drive: 1 T u rn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral [...]

34 Replacing and Adding System Components 8 Remove the mounting rails from the hard drive. 9 Place the old drive in an antistatic bag or container , then place the new hard drive on a static-free surface with the top up and the connectors facing you. 10 Install the two drive mounting rails on the new hard drive, making sure the front rail extension[...]

Drives 35 Installing a 3.5-inch drive in a 5.25-inc h drive ba y Additional 3.5-inch hard drives can also be installed in the server in the empty 5.25-inch drive bays. A 5.25-inch filler tray , three of which came installed in your server , is required for this type if installation. T o install a 3.5-inch drive in a 5.25-inch drive bay: 1 T u rn of[...]

36 Replacing and Adding System Components 8 Remove the new hard drive from the static-free container and place it in the filler tray with the top (label side) up and the connectors facing away from the plastic face plate. 9 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings.) 10 Install the driv[...]

Drives 37 11 Align the rails with the open drive bay , then slide the drive into the bay until the locking tabs snap into place (make sure that the data and power connectors on the drive face the inside of the server). 12 Connect the power and data cables to the drive. (See the drive documentation for proper cable orientation.) 13 Replace the bezel[...]

38 Replacing and Adding System Components Replacing a hot-plug drive The hot-plug drives are located at the bottom of the front panel. The hot-plug bay supports as many as six 1-inch high 3.5-inch SCA-II SCSI hard drives. The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane with the drive at the far left side of the hot-plug b[...]

Drives 39 T o replace a failed drive: 1 Use the Gateway ™ server management utilities to determine which drive needs to be replaced. 2 If the drive carrier is locked, use the hex key to unlock the carrier . Locked drive carriers show a red flag in the slot on the carrier handle. 3 Remove the drive from the drive bay by pressing down on the carrie[...]

40 Replacing and Adding System Components 4 Continue pulling outward until the drive is entirely out of the system. 5 Remove the four screws that secure the drive to the carrier , then remove the drive. 6 Install the new drive in the carrier using the four screws you removed in Step 5. 8508366.book Page 40 Tuesday, October 23, 2001 11:29 AM[...]

Drives 41 7 Align the drive rails with the slots at the top and bottom of the drive bay . 8 Leaving the handle in the down position, push the drive all of the way into the drive bay until the handle starts to close because of contact with the front of the chassis. 9 Make sure the hooks on the bottom of the handle engage the edge of the drive bay , [...]

42 Replacing and Adding System Components Adding a hot-plug drive The hot-plug drives are located at the bottom of the front panel. The hot-plug bay supports up to six 1-inch high 3.5-inch SCA L VD SCSI hard drives. The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane with the drive at the far left side of the hot-plug bay ass[...]

Drives 43 Removing an empty drive carrier If the system ships with less than six drives installed, the empty drive bays contain drive carriers. If you need to replace an empty drive carrier in the system, make sure it slides straight into place until the plastic handle begins to move upward, then close the handle. T o remove an empty drive carrier:[...]

44 Replacing and Adding System Components 3 Continue pulling outward until the drive carrier is entirely out of the system. 8508366.book Page 44 Tuesday, October 23, 2001 11:29 AM[...]

Drives 45 Installing a SCSI drive in the server Y ou do not need to configure individual drives before you install them in the server . T o install a SCSI drive in the server: 1 Remove the empty drive carrier as described in “ Removing an empty drive carrier ” on page 43. 2 Remove the four screws that secure the support bracket and front assemb[...]

46 Replacing and Adding System Components 3 Install the drive into the carrier using the four screws you removed in Step 2. 4 Align the drive rails with the slots at the top and bottom of the drive bay . 5 Leaving the handle down, push the drive all of the way into the drive bay until the handle begins to close because of contact with the front edg[...]

Drives 47 6 Make sure the hooks on the bottom of the handle engage the edge of the drive bay , then firmly close the handle. 7 Secure the drive by locking the drive carrier with the hex key . Replacing the CD drive The CD drive is located in one of the 5.25-inch drive bays at the top of the drive stack in the front of the chassis. T o replace the C[...]

48 Replacing and Adding System Components 8 Pull the drive out of the chassis, then remove the rails on both sides of the drive. 9 Snap the rails onto the new drive in the same positions. The rails are labeled. Make sure the front rail extensions are to the front of the drive. 10 Align the rails with the open bay , then slide the drive into the bay[...]

Drives 49 Adding ad ditional 5.25-inch de vices Y ou can use the three additional, externally accessible, 5.25-inch drive bays to install additional 5.25-inch devices such as a CD writer or a tape backup drive. Use the rails from the existing filler trays to install new drives. Y ou may need to purchase an additional cable of sufficient length to c[...]

50 Replacing and Adding System Components 8 Align the rails with the bay , and slide the drive into the chassis until the locking tabs snap into place. 9 Connect the power and data cables, making sure the cables are in their original positions. (See the drive documentation for proper cable orientations.) 10 Replace the bezel. (See “ Replacing the[...]

Replacing or adding memory 51 R e p l a c i n go ra d d i n gm e m o r y The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: ■ 64 MB, 128 MB, 256 MB, and 512 M B ECC DIMMs. ■ PC133-compliant, registered, parity , ECC SDRAM. Memory is installed[...]

52 Replacing and Adding System Components 5 Pull open the socket latches on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an anti-static container . 6 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. 7 Gently press the DIMM into the socket unti[...]

Replacing or adding memory 53 T o add DIMMs: 1 T u rn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Observe all safety and static electricity precautions. (See “ Preventing static electricity discharge ” on page 22.) 3 Remove the bezel. (See “ Removing the bezel ” on page 25.[...]

54 Replacing and Adding System Components 9 Close the case. (See “ Closing the case ” on page 27.) 10 Reconnect the power cord, the modem cord, and all other peripherals, then turn on the system. 8508366.book Page 54 Tuesday, October 23, 2001 11:29 AM[...]

Replacing or adding a processor 55 R e p l a c i n go ra d d i n gap r o c e s s o r The system is compatible with the Pentium ® III (FC-PGA Socket 370) 667 MHz and faster processors with 133 MHz front-side bus (FSB). As many as two processors may be installed in the system (they must have the same processor and FSB speed). Processor and FSB speed[...]

56 Replacing and Adding System Components 6 Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the clip. 7 Unhook the other end of the metal clip. 8 Lift the heatsink straight up and off the processor . 1. 2. 3. Metal clip Ta b s 8508366.book Page 56 Tuesday, October 23, 2001 11:29 AM[...]

Replacing or adding a processor 57 T o remove the processor: 1 Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees. 2 Lift the old processor straight up and out of the socket. T o install the new processor: 1 Hold the new processor over the empty processor socket and verify t[...]

58 Replacing and Adding System Components T o replace the heatsink: 1 Hook the metal clip on the heatsink to the plastic tabs on the processor socket. Make sure the heatsink is level with the processor and the metal clips are securely attached. 2 Connect the heatsink fan cable to the fan connector on the system board. 3 Replace the bezel. (See “ [...]

Replacing or adding a processor 59 T o add an additional processor: 1 T u rn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Observe all safety and static electricity precautions. (See “ Preventing static electricity discharge ” on page 22.) 3 Remove the bezel. (See “ Removing th[...]

60 Replacing and Adding System Components Replacing the batter y The battery provides power for the system real-time clock and CMOS memory , which holds the system configuration information. If your battery is failing you may notice the serv er clock slowing down and giving you the incorrect time. Open the BIOS Setup utility and write down all the [...]

Replacing the battery 61 3 T u rn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 4 Observe all safety and static electricity precautions. (See “ Preventing static electricity discharge ” on page 22.) 5 Remove the bezel. (See “ Removing the bezel ” on page 25.) 6 Remove the left [...]

62 Replacing and Adding System Components T roub leshooting the battery installation If you have problems after installing the new battery , try each of the items listed below: ■ T urn off the server and make sure that all exterior cables are attached and secured to the correct connectors. ■ Make sure that all power switches are on. If the serv[...]

Expansion cards 63 Expansion car ds The server has seven PCI expansion slots on the system board, that may be used for a variety of expansion cards. T wo of these slots support 64-bit PCI cards and five support 32-bit PCI cards. (See “ System board ” on page 8.) Replacing an e xpansion car d T o replace an expansion card: 1 Set any jumpers and [...]

64 Replacing and Adding System Components 7 Remove the existing card by pressing gently on the expansion card retention clip, sliding the retention clip back through the back panel and pressing upwards on the card guide release tab (for full-length expansion cards). 8 Pull the card out of the slot. 9 Insert the bottom edge of the expansion card (th[...]

Expansion cards 65 11 Connect any cables to the card (see card documentation for proper cable orientation). 12 Replace the bezel. (See “ Replacing the bezel ” on page 28.) 13 Close the case. (See “ Closing the case ” on page 27.) 14 Reconnect the power cord, the modem cord, and all other peripherals, then turn on the system. Y ou may need t[...]

66 Replacing and Adding System Components 8 Press the card guide release tab upward to release the cards and allow the new card to be inserted into the card guide (for full-length expansion cards). 9 Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card.[...]

Expansion cards 67 12 Replace the bezel. (See “ Replacing the bezel ” on page 28.) 13 Close the case. (See “ Closing the case ” on page 27.) 14 Reconnect the power cord, the modem cord, and all other peripherals, then turn on the system. Y ou may need to reconfigure the server after installing some expansion cards. Y ou may also need to ins[...]

68 Replacing and Adding System Components P o wer supplies The Gateway 7400 Server uses a redundant power supply offering fault tolerance and hot-swap capability . This section describes replacing the power supply and also describes the procedure for hot-swapping a power supply module. Replacing a redundant power suppl y module If one of the two po[...]

Power supplies 69 3 Press the locking tab toward the center of the module while carefully pulling the failed module out of the power supply . 4 Carefully insert the new power supply module into the vacant slot, pressing firmly to seat the connector at the back. 5 Tighten the thumbscrew to secure the new module in position. A B 1 2 3 Locking tab Thu[...]

70 Replacing and Adding System Components Replacing the po wer supply The redundant power supply offers fault tolerance and hot-swap capabilities. However , if the power distribution board at the base of the power supply or some other part of the power supply fails, the entire power supply and its housing must be replaced. This type of failure is i[...]

Power supplies 71 7 While supporting the power supply by the handle with one hand, remove the screws securing the power supply to the back panel. 8 Carefully lift the power supply out of the chassis using the handle attached to the power supply . Move the power supply for ward to clear the support bracket, then tilt the left side of the power suppl[...]

72 Replacing and Adding System Components 10 Place the new power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis. 11 Replace the screws securing the power supply to the back panel. 12 Reconnect the power connectors to the system board and to all internal devices. 13 Replace the bezel. (See ?[...]

Replacing the back panel and drive cage fans 73 Replacing the bac k panel and drive cage fans The back panel fan is located below the power supply on the back panel. The drive cage fan is located behind the hot-plug drive cage, between the cage and the system board. (See the illustration on page 6 for more information.) T o remove the back panel or[...]

74 Replacing and Adding System Components 6 Carefully remove the fan from the chassis. 7 Disconnect the fan power cable from the connector on the system board. Note where the connector was attached. 8 Place the new fan bracket unit into the chassis by engaging the two retaining tabs with the tabs on the back panel or the hot-plug cage and the relea[...]

Replacing the control panel board 75 Replacing the contr ol panel board The control panel board is mounted on the front of the chassis, behind the bezel. T o replace the control panel board: 1 T u rn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Observe all safety and static electric[...]

76 Replacing and Adding System Components 8 Install the new control panel board by placing the mounting slots of the control panel board on the tabs on the front of the chassis, then slide the board down until it locks into place. Make sure the front panel cable is out of the way as you install the board. 9 Replace the screw you removed in Step 4. [...]

Replacing the SCSI backplane 77 Replacing the SCSI bac kplane The six drive SCSI backplane is at the back of the drive cage. The backplane supports as many as six hot-pluggable L VD SCSI drives. The backplane provides activity LEDs for each drive. T o replace the SCSI backplane: 1 T u rn off the system and disconnect the power cord, modem cord (if [...]

78 Replacing and Adding System Components 7 Loosen the two captive thumbscrews that secure the backplane in the hot-plug cage bracket. 8 Pull the backplane out to the side of the chassis, then toward the back of the system to remove it from the retention hooks. 9 Lift the backplane out of the chassis. 10 Set any jumpers on the new backplane that ar[...]

Replacing the SCSI backplane 79 11 Place the backplane onto the hot-plug cage bracket, making sure the hooks on the bracket fit into the slots on the backplane. 12 When the backplane is securely in place, tighten the two captive thumbscrews. 13 Reconnect all cables on the backplane to the correct connectors. 14 Replace all hot-plug drives. Be caref[...]

80 Replacing and Adding System Components Replacing the system boar d The system board integrates the other elements of the system, such as the processor , memory , storage, networking, and communications, and lets them operate in a coordinated and useful way . T o replace the system board: 1 T urn off the system and disconnect the power cord, mode[...]

Replacing the system board 81 9 Remove the thumbscrew from the system board retaining bracket (if your system is so equipped), and lift the bracket from the board support tray . 8508366.book Page 81 Tuesday, October 23, 2001 11:29 AM[...]

82 Replacing and Adding System Components 10 Loosen the retaining thumbscrew securing the board support tray to the right side of the chassis. 11 Slide the board support tray toward the front of the chassis slightly to disengage it from the stand-off retention hooks. 12 Using the handle at the bottom of the board support tray , pull the back edge o[...]

Replacing the system board 83 13 Remove the ten screws securing the system board to the support tray and remove the board, then place it in an anti-static bag or container . 14 Install the replacement system board on the tray using the screws you previously removed. 15 Holding the board support tray by the handles, place it in the chassis, right ed[...]

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About the BIOS Setup utility 85 5 Using the BIOS Setup Utility About the BIOS Setup utility The server ’ s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Open the BIOS Setup utility by restarting the server ,[...]

86 Using the BIOS Setup Utility As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. ■ F1 opens the Help screen, providing general help[...]

Updating the BIOS 87 Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from T echnical Support area on the Gateway W eb site (www .gatewayatwork.com) and install the new version from a diskette. T o update the BIOS you need to perform the following tasks in sequence: ■ Create a bootable diskette ■ Note th[...]

88 Using the BIOS Setup Utility Setting the configuration s witches The system board has a configuration switch block related to the BIOS. Y ou can use specific switches to reset the CMOS settings to the BIOS defaults, or to erase a misplaced or forgotten password. For the location of the configuration switch block, see “ System board ” on page[...]

Setting the configuration switches 89 The Clear CMOS s witch The Clear CMOS switch on the system board (SW4) lets you clear all BIOS Setup settings. For normal operation, SW4 should be in the OFF position. T o clear the CMOS settings, SW4 should be turned to the ON position. Make sure you turn off the server and unplug the power cord before moving [...]

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Protecting against power source problems 91 6 Mana ging Y our System Pr otecting against po wer sour ce pr oblems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems. Sur g e suppressor s During a power surge, the voltage level of electricity coming into your system can[...]

92 Managing Your System ■ Check the energy absorption ( dissipation) rating. The higher the energy absorption rating, the better the protection for your system. ■ Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply . Line conditioner s A line [...]

Maintaining and managing your hard drive 93 Maintaining and managing y our har d drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find. Har d drive maintenance utility If you are using the W indows NT operat[...]

94 Managing Your System Har d drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. W e suggest that you first check your hard drive for available space, then back up important files prior to[...]

Maintaining and managing your hard drive 95 Deleting Windows temporary files During normal operation, W indows constantly creates new temporary (.tmp) files. Y ou can safely delete all but the most recent .tmp files. T o delete .tmp files: 1 Open W indows Explorer , then select T ools , Find , then Files and Folders . 2 In the Named text box, type [...]

96 Managing Your System Emptying the Recyc le Bin When you delete a file from your hard drive in W indows NT , it is not immediately removed from the hard drive. Instead, the file is moved into the Recycle Bin. Because files are stored in the Recycle Bin and not deleted from the hard drive immediately , you can retrieve a file that you accidentally[...]

Maintaining and managing your hard drive 97 ■ Disabling macros on suspicious Microsoft W ord and Excel files. These programs will warn you if a document that you are opening contains a macro that might have a virus. T o remove a virus: 1 Find and remove the virus immediately using your anti-virus program. 2 T u rn off your server and leave it off[...]

98 Managing Your System System administration and contr ol Y o ur server is equipped with server-management tools to enable administration and control of W indows NT environments. These tools are ManageX Event Manager , and the Gateway ™ server management software. ManageX Event Manager ManageX lets the system administrator manage multiple system[...]

System administration and control 99 Mechanical loc k and monitoring The system includes an intrusion switch. When the bezel is removed, the switch transmits an alarm signal to the server , where ser ver management software processes the signal. Software loc ks through the BIOS Setup utility The Security tab in the BIOS Setup utility (see “ About[...]

100 Managing Your System T o cancel the super visor password, select Change Supervisor Passw ord from the Security menu, enter the current supervisor password, then, when asked to confirm the new password, press ENTER without entering anything. The system will respond with the message “ Password Uninstalled. ” 8508366.book Page 100 Tuesday, Oct[...]

System recovery 101 System reco ver y W e recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get corrupted. This will make it easier to restart your system and recover damaged files. Creating a star tup diskette If your server hard drive is damaged, you may not be able to start the server fr[...]

102 Managing Your System 8508366.book Page 102 Tuesday, October 23, 2001 11:29 AM[...]

Cleaning the mouse 103 7 Cleaning the Ser ver Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty . T o clean the mouse: 1 T urn off the server , then disconnect the mouse cable from the mouse port. 2 T urn your mouse upside down and remove the roller ball cover . 3 C[...]

104 Cleaning the Server Cleaning the ke yboar d Y o u should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow , straw-like extension. If you spill liquid on the keyboard, turn off the server ,[...]

Introduction 105 8 T r oubleshooting Intr oduction If your system does not operate correctly , re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the software. This section identifies solutions to some possible problems. 8508366.book Page 105 Tuesday, October [...]

106 Troubleshooting T roub leshooting chec klist Before turning on the system, make sure that: ■ The power cord is connected to the AC power-in connector and an AC outlet. ■ The AC outlet is supplying power . ■ If a power strip is used, it is turned on, and the circuit breaker is set. ■ The voltage selection switch on the system power suppl[...]

CD drive problems 107 CD drive pr oblems An audio CD produces no sound. Probable cause Solution The CD is loaded incorrectly Make sure the label is f acing up, then try again. The speakers are not connected Make sure the speak er cables are connected properly and securely . The speak er volume is turned down Chec k the volume control and tur n it u[...]

108 Troubleshooting The system does not recogniz e the CD drive. Probable cause Solution The CD is not intended for PC use Make sure the CD is PC compatib le. The CD is loaded incorrectly Make sure the label is f acing up, then try again. The CD is scratched or dir ty T r y cleaning the CD with a lint-free cloth. Make sure the CD is not scratched. [...]

Diskette drive problems 109 Diskette drive pr oblems The system does not recognize the diskette drive . The diskette drive will not read, write, or format. The diskette drive LED illuminates continuousl y . Probable cause Solution The diskette drive ma y be configured incorrectly Restar t your server , then press F1 to open the BIOS Setup utility .[...]

110 Troubleshooting H a rd d r i v e p ro b l e m s The system does not recognize the SCSI drive . The system does not recognize the IDE drive . Probable cause Solution The SCSI chain is not properly ter minated M a k es u r et h el a s td e v i c eo nt h eS C S Ic h a i n is properly ter minated. The drive is configured with a conflicting SCSI add[...]

Memory and processor problems 111 Memory and processor pr oblems The system detected memory error s during star t up. The system does not recognize a new or second pr ocessor . Probable cause Solution Memor y was added or remov ed, and the new configuration was not sa ved in BIOS Setup utility Open the BIOS Setup utility and sav e the ne w memor y [...]

112 Troubleshooting Modem pr oblems The system does not recognize the modem. Probable cause Solution The modem has not been added as new hardw are Add the modem as ne w hardware . The modem is not connected to a live telephone jac k Make sure the line connected to the modem is working and plugged into the appropriate por t on the modem (line por t)[...]

Peripheral/adapter problems 113 P eripheral/adapter pr oblems The system does not recognize a SCSI device. The system does not recognize an adapter card. Probable cause Solution T h ed e v i c en e e d st ob e added as new hardw are In the Control P anel window ( Start | Settings | Control P anel ), double-clic k Add New Hard ware . F ollow the on-[...]

114 Troubleshooting Printer pr oblems The printer will not turn on. The printer is turned on but will not print. Probable cause Solution The printer is not connected to the system Make sure the data cab le is proper ly connected betw e en the printer and the system. Check the connector and cab le for bent or broken pins . The printer is not plugged[...]

Printer problems 115 The printer prints garbled te xt. Probable cause Solution The wrong driver is being used f or the selected printer In the Printers window ( Star t | Settings | Printers ), select the printer . F rom the File menu, select Properties . Mak e sure the printer is using the correct pr inter driver . If not, install the correct one. [...]

116 Troubleshooting System pr oblems The system will not star t up. The system is non-responsive. Probable cause Solution The system is not connected to an A C outlet Make sure the po wer cable(s) are connected correctly to an operating AC po wer source. The voltage selection s witch is not set correctly Make sure the v oltage selection switch is s[...]

System problems 117 The keyboar d does not work. The mouse does not work. Probable cause Solution K eyboard is loc ked out when pass word is set Enter the password. Ak e yw a sp r e s s e dw h i l et h e system was starting up Clear the sticking ke y , then tur n off the system, wait f o r a f ew seconds , then tur n the system back on. The ke y bo[...]

118 Troubleshooting Video pr oblems The system is running but the screen is b lank. The image on the screen is dim or difficult to read. The color monitor displays e verything in black and white. Probable cause Solution The monitor is not tur ned on Mak e sure the monitor is plugged in and tur ned on. If the monitor is turned on, the green power LE[...]

Video problems 119 The display ed character s are garbled. The video is distor ted. The displa y type is set incorrectly In the Control P anel window ( Start | Settings | Control P anel ), double-click Displa y ,s e tt h e displa y to the appropriate monitor type, then restar t the system. Probable cause Solution The video cable is damaged Mak e su[...]

120 Troubleshooting Err or messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however , may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Solutions [...]

Error messages 121 Diskette drive reset f ailed Open the BIOS Setup utility , then make sure the drive settings are correct. Check the disk ette drive cables . Mak e sure Pin 1 on the cable aligns with Pin 1 on the connector . Diskette read failed - press F 1 to retr y boot Make sure the boot disk contains the Command.com file. Use the BIOS Setup u[...]

122 Troubleshooting Inv alid password Enter your pass word again, making sure to enter it correctly . Note that some passwords are case-sensitive . If you do not kno w the passw ord, you ma y need to reinstall the software y ou are tr ying to access. S t a r t u pp a s s w o r d sa r es t o r e di nB I O S .I ft h i s pass word has been set and is [...]

Error messages 123 Print queue is full W a it until the current print job has completed bef ore sending another print job. If you receiv e this error often, you need to add memor y to the printer . Printer is out of paper Add paper to the printer . Make sure the printer is online. Required parameter missing Make sure y ou entered the right command.[...]

124 Troubleshooting 8508366.book Page 124 Tuesday, October 23, 2001 11:29 AM[...]

Important safety information 125 A Saf ety and Regulator y Inf ormation Impor tant safety inf ormation Y our Gateway system is designed and tested to meet the latest standards for safety of information t e c h n o l o g y e q u i p m e n t . H o w e v e r, t o e n s u r e s a f e u s e o f t h i s p r o d u c t , i t i s i m p o r t a n t t h a t t[...]

126 Safety and Regulatory Information S e t t i n gu py o u rs y s t e m ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator . ■ Set up the system o[...]

Important safety information 127 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway . Important Do not use Gatewa y products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental f acilities, o xygen-laden environments , or industrial facilities. Caut[...]

128 Safety and Regulatory Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC P ar t 15 This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reaso[...]

Regulatory compliance statements 129 FCC declaration of conf ormity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City , SD 57049 (605) 232-2000Fax: (605) 232-2023 Product: Gateway 7400 Server This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) thi[...]

130 Safety and Regulatory Information The United States T elephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the t[...]

Regulatory compliance statements 131 Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le pr é sent appareil num é rique n ’é met pas de bruits radio é lec[...]

132 Safety and Regulatory Information EP A ENERGY ST AR As an ENERGY ST AR ® Partner , Gateway has determined that this product meets the ENERGY ST AR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System. 8508366.book Page 132 Tuesday, October 23, 2001 11:29 AM[...]

System Specifications 133 B System Specifications The following specifications are for the standard configuration. The server may contain optional equipment. All specifications are subject to change. Case size 8.6-in. (21.84 cm) x 28.8-in. (73.15 cm) x 17.4-in. (44.2 cm) ( WxDxH ) Note: with outriggers and castors, system is 20-in. (50.8 cm) high P[...]

134 System Specifications En vir onmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Requirements T emperature Maximum rate of change = 10 ° C per hour Nonoperating -48.3 ° to 65.5 ° C( - 5 5 ° to 150 ° F) [...]

System Specifications 135 System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers. Address Resource 0000h - 000Fh DMA Controller 1 0010h - 001Fh DMA Controller 1 0020h - 0021h Interrupt Controller 1 0022h - 0023h 0024h - 0025h Interrupt Controller 1 0026h - 0027h 0028h - 0029h Interrupt Cont[...]

136 System Specifications 0070h NMI Mask (bit 7) and RTC Address (bits 6::0) 0072h NMI Mask (bit 7) and RTC Address (bits 6::0) 0074h NMI Mask (bit 7) and RTC Address (bits 6::0) 0076h NMI Mask (bit 7) and RTC Address (bits 6::0) 0071h RTC Data 0073h RTC Data 0075h RTC Data 0077h RTC Data 0080h - 008Fh DMA Low P age Register 0090h - 0091h DMA Low P[...]

System Specifications 137 0238h - 023Fh Serial P or t B 0278h - 027Fh P arallel P or t 3 02E8h - 02Efh Serial Port B 02F8h - 02FFh Ser ial P or t B 0338h - 033Fh Serial P or t B 0370h - 0375h Secondary Diskette 0376h Secondar y IDE 0377h Secondar y IDE/Diskette 0378h - 037Fh P arallel P or t 2 03B4h - 03Bah Monochrome Displa y P or t 03BCh - 03BFh [...]

138 System Specifications Memory map Interrupts The following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controll[...]

System Specifications 139 DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices. IRQ5 INT5 P arallel por t II IRQ6 INT6 Diskette port IRQ7 INT7 P arallel por t IRQ8_L INT8 R TC interrupt IRQ9 INT9 Signal control interr upt (SCI) used by ACPI-[...]

140 System Specifications 8508366.book Page 140 Tuesday, October 23, 2001 11:29 AM[...]

Index 141 Inde x Numerics 5.25-inch device, installing additional 49 A accessories safety precautions 127 adapter cards adding 65 replacing 63 troubleshooting 113 add-in cards adding 65 replacing 63 troubleshooting 113 adding adapter cards 65 add-in cards 65 DIMMs 53 drives 30 drives, RAID 42 drives, SCA 42 drives, SCSI 42 expansion cards 65 memory[...]

142 Index Clear CMOS switch 89 Clear Password switch 88 closing case 27 CMOS clear switch, location 8 components front panel board 12 system board 8 conditioner, line 92 configuration switches, settings 88 control panel board features 12 replacing 75 CPU specifications 133 speed 133 creating a startup diskette 101 D deleting files 94 DIMMs adding 5[...]

Index 143 H hard drive maintenance utilities 93 management 94 troubleshooting 110 heatsink installing 58 removing 55 replacing 58 hot-plug drive activity LEDs 3 locks 3 I I/O addresses, system 135 I/O ports 133 indicators 100 Mbit speed LED 5 disk activity LED 2 , 12 drive activity LED 11 hot-plug drive activity LEDs 3 LAN activity LED 5 power LED [...]

144 Index system fault status 2 line conditioners 92 lock chassis 2 hot-plug drive 3 software 99 M Main menu, BIOS Setup utility 86 management, hard drive 94 ManageX Event Manager 98 manual conventions vii memory installing 51 map, system 138 replacing 51 specifications 133 troubleshooting 111 modem, troubleshooting 112 module, replacing power supp[...]

Index 145 problems 91 PS1 status LED 12 PS2 status LED 13 R RAID delay start jumper, setting 10 drive activity LEDs 11 fan, replacing 73 replacing the cage fan 73 reserved LEDs 11 termination jumper, setting 10 recovery, system 101 Recycle Bin, emptying 96 removing bezel 25 drive carrier 43 feet 16 heatsink 55 side cover panel 26 system board 80 re[...]

146 Index server 15 Windows NT 18 Setup utility, BIOS menus 86 navigating through 86 shut-down procedures 19 side cover panel, removing 26 space, hard drive 94 specifications case size 133 certification 133 CPU 133 diskette drive interface 133 environmental 134 expansion slots 133 I/O ports 133 IDE interfaces 133 memory 133 network interface 133 po[...]

Index 147 memory 111 modem 112 peripherals 113 printer 114 processor 111 system 116 video 118 turning off the system, Windows NT 19 U unlocking drive 39 , 43 drive carrier 39 , 43 updating the BIOS 87 USB port location 5 user password, access 99 utilities, hard drive maintenance 93 utility, BIOS Setup 85 V video port location 5 troubleshooting 118 [...]

148 Index 8508366.book Page 148 Tuesday, October 23, 2001 11:29 AM[...]