Gateway 955 manual

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i Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ii 4 Installing Component s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Preparin g to i nstall comp onents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Selecti ng a pla ce to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 [...]

iii Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Expans ion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Hard d rive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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1 1 Chec king Out Yo u r G a t e w a y Ser ver Read th is chapter to learn: ■ Where drives, ports, jacks, and co ntrols are located ■ Where system board components are located ■ What he lp resources a re availab le[...]

2 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Fr ont Contr ol panel SCSI hard dri ve 1 CD drive Disk ette dri ve Control panel SCSI hard driv e 2 System f ault indicat or Hard driv e act ivity ind icator VG A port LAN 1 activ ity indicator Po w e r i n d i c a t o r LAN 2 ac tivity in dicator P ower b utton USB por t Reset bu[...]

3 Back www .gatew a y .co m Bac k LAN 2 jac k Serial RJ-45 port Low -profile PC I ex pansion P owe r connecto r External SCSI PS/2 mouse /k eyb oard port USB por t Full-he ight PCI e xpan sion LAN 1 jack VG A por t USB por t System ID indicat or[...]

4 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Interior Low-p rofile riser card Flex bay Full-hei ght ri ser card I/O ports Po w e r s u p p l y Memor y slots Proc ess or 1 F an module Processo r 2 Hot-s wap SCSI hard driv es F ront panel board Po w e r distr ibutio n board SCSI backpl ane[...]

5 System board www .gatew a y .co m System boar d Connectors A uxilia ry pow er F an module pow er Auxiliar y signa l Disk ette/ IDE Mai n power F ront panel USB PCI riser ca rd (low-pro file) PCI rise r card (full -height ) SCSI[...]

6 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Getting Help In addition to y our operating system’ s documentation, yo u can use the following informa tion resourc es to help you use your server . Server Companion CD Use the Server Companion CD to access file utilities, W indows 2000 Server drivers, and docu mentation for yo[...]

2 7 Setting Up Y our Ser ver Read thi s chapter to le arn how to: ■ Use your serv er safely ■ Install your server into a cabinet ■ Start and turn off your server ■ Set up your operating system[...]

8 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Setting up the har dware T o make sure that your working environment is safe: ■ Use a clean, dry , flat, stabl e surf ace fo r your serve r . Al low at least 6 inc hes at the rear of the serv er for cabling and air circulation. ■ Use the instructions on your server’ s setup poster to s[...]

9 Prot ecti ng fr om pow er so urce p robl ems www .gatew a y .com Pr otecting from po wer sour ce pr ob lems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source pro blems. Surge pr otector s During a p ower surge, the voltage level of electricity coming into your server can incr[...]

10 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Line conditio ners A line conditioner protects your server from the small fluctuations in voltage from an electrical suppl y . Most serv ers can handle this variation, called line noise, without pro blems. However , some el ectrical sour ces include more line noise than normal. Lin e noise [...]

11 Mounting y our server into a cabine t www .gatew a y .com Mounting y our ser ver into a cabinet The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back v ertical posts. The L-shaped cabinet mountin g brackets can be used for mid-mounti ng on a 2-post ca binet, but that pro ced[...]

12 Chapter 2: Setting Up Y our Serve r www .gatew a y .com T o mount your ser ver in a cabinet: 1 Remove the two screws from each handle, then set the handles and screws aside. 2 Align the holes in a server rail with the tabs on the side of t he server, t hen place the rail against the server and slide the rail as far forward as it will go. Both se[...]

13 Mounting y our server into a cabine t www .gatew a y .com 3 Use one of the small screws to fasten the rail to the ser ver , then at tach the remaining rail to th e other side of the server . 4 Place a disk guide o ver the disk guide screw ho le towards the back of th e server . Screw Scre w hole[...]

14 Chapter 2: Setting Up Y our Serve r www .gatew a y .com 5 Insert a small screw through the disk gui de a nd ti ght en th e sc rew . Atta ch the remaining disk guide to the other side of the ser ver . 6 Attach a nut bar to the inside of the two rear cabinet posts using medium screws, but do not compl etely tighten the screws (leave them loose eno[...]

15 Mounting y our server into a cabine t www .gatew a y .com 7 Insert the slotted foot of a cabinet rail b etween each nut bar and post, then tighten the screws. 8 W ith the front of the server facing you, lif t the server , insert it into the cabinet from the front, then p osition the disk guides so they fit in the cabinet rails. 9 Push the server[...]

16 Chapter 2: Setting Up Y our Serve r www .gatew a y .com 10 Attach one of the server rails to the front cabinet post usi ng two of the medium screws and one nut bar , then attach the remaining rail to the other cabinet post. Wa r n in g Screws are required t o support the front of th e server . Y o u must s uppor t the s erver whil e install ing [...]

17 Mounting y our server into a cabine t www .gatew a y .com Inst alling the fr ont co ver T o install the front cover (optional): 1 Insert one of the large scr ews into the front screw hole on the handle, then insert a spacer onto the part of the sc rew protruding from the back of the handle. 2 Slide a ha ndle (with its at tached screw and spacer)[...]

18 Chapter 2: Setting Up Y our Serve r www .gatew a y .com 3 Align the screw on the handle with the center hole in the server rail, then tighten the screw . 4 Attach the remaining ha ndle to the other side of the server . 5 Remove the front cover lock keys from the inside of the front c over , then snap on the front cover .[...]

19 Mounting y our server into a cabine t www .gatew a y .com 6 T o lock the front cover , insert the key into th e lock and rotate it ¼ t urn clockwise. T o unlock it, rotat e the key ¼ turn counter-clockwise. Remo ving the s erver fr om a cabinet T o remove the ser ver from a cabinet: 1 Remove the front cover , if installed. 2 Remove the handles[...]

20 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Star ting y our ser ver Before you start your server for the first time: ■ Make sure that the server an d monitor are plug ged into a power outlet or surge protector and that th e surge protector (if you are usin g one) is turned on. ■ M a k e s u r e t h a t a l l c a b l e s a r e c o[...]

21 Starting y our server www .gatew a y .com If nothing happens when yo u press the power button: ■ Make sure that the power cable is p lugged in securely and that your surge protector (if you a re using one) is plugged in and turned on. ■ Make sure that the monitor is connected to the server , plugged into the power outlet or surg e protector [...]

22 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Under standing the po wer -on self-test When you turn on your server , the power-on self-test (POST) routine checks the server memo ry and components. If P OST finds any p roblems, the server displays error messages. W rite down any error messages that you see, then see “Error messages”[...]

23 Setting u p the operatin g system www .gatew a y .com Setting up the operating system If you ordered your server with the operating system already installed by Gateway , it is completely inst alled and the basic settings are already configured. See your operating system’ s documentation for instructions on confi guring advanced settings for yo[...]

24 Chapter 2: Setting Up Y our Serve r www .gatew a y .com[...]

3 25 Maintaining Y our Ser ver Read t his chapter to learn how to: ■ Care for your serve r ■ Record t he BIOS configur ation ■ Manage your server and ne twork[...]

26 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Caring f or y our ser ver T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your server , we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from eq[...]

27 Caring fo r your server www .gatew a y .com Cleaning tips ■ Alw ays turn off you r serve r and othe r per iphe ral devic es bef ore clea ning any com ponents. ■ Use a damp, lint-free c loth to clean your serv er and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the fini sh on components. ?[...]

28 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Preparing f or system reco ver y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup disk ettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’ s do cumentation or online help for [...]

29 System a dministr ation www .gatew a y .com System administration Gatewa y Server Mana ger Gateway Server Manager lets yo u manage multip le computers on a W indo ws™ network from a single window , the n impl ement commands and policies across the network with a single actio n. W ith Gateway Server M anager , you can run system management task[...]

30 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using BIOS securit y passw or ds T o prevent unauthorized use of the server , you can set ser ver startup pa sswords. Set up an a dministrator password to p revent unauthorized access to the BIOS Setup uti lity . For information about resetting BIOS passwords, see “Resetting BI OS passwo[...]

31 Using you r Server Comp anion CD www .gatew a y .com Using y our Serv er Companion CD Y ou can use your Server Com panion CD to: ■ Ins tall ha rdwa re d riv ers ■ Install programs ■ View server document ation Instructions for using the CD are provid ed in Using Y o ur Server C ompanio n CD .[...]

32 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Identifying y our ser ver While you are working on a c abinet that contains several slim servers, it can be difficult to keep track of which server o r servers you are currently working on. The System ID indicator is a blue LED that you can turn o n to help you locate the correct serv er .[...]

33 Upda ting the basebo ard manag ement control ler firmware www .gatew a y .com Updating the baseboar d mana g ement contr oller firmware The basebo ard manageme nt controlle r (BMC) perform s several system manageme nt function s such as: ■ Monitoring ser ver components an d sensors ■ Managing nonvolatile storag e for the system event log and[...]

34 Chapter 3: Maintaining Y our Serv er www .gatew a y .com T o update the BMC firmware: 1 Follow the instructions in “Preventing sta tic electricity discharge” on page 45 . Make sure that you disconnect the power cord, and wait until the Standby power LED turns off. 2 Follow the instructions in “Opening the server cas e” on page 46 . 3 Mov[...]

35 Upda ting the basebo ard manag ement control ler firmware www .gatew a y .com 6 Download the BMC update file from support.gateway .com . 7 Follow the instru ctions included with the upd ate file. 8 T urn off the server , then disc onnect the power cord and wait for the Standby power LED to turn off. 9 Follow the instructions in “Opening the se[...]

36 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using the System Setup Utility The System Setup Utili ty (SSU) lets yo u: ■ View FRU inf ormation ■ View sensor data records ■ Set up the server to send alerts for platfo rm events ■ Set up the server for out-of-ba nd (OOB) access through Gateway Server Manager Vie wing FR U inf or[...]

37 Using th e System Set up Utility www .gatew a y .com Vie wing sensor data recor ds T o view the Sensor Data Records (SDR): 1 Boot your server from the Server Co mpan ion CD , t hen select System Setup Utility from the menu. The Syst em Setup Utility starts. 2 In the SSU Main window , click SDR Manager . 3 Click a catego ry in the left pane. The [...]

38 Chapter 3: Maintaining Y our Serv er www .gatew a y .com 5 Click the remote access mode from the LAN Ac cess Mode list: ■ Alwa ys A vailab le —A remote system can in itiate a LAN connection regardless of the state of the serv er . ■ Rest rict ed —A remote system can initiate a LAN connec tion, but cannot perform control operations such a[...]

39 Using th e System Set up Utility www .gatew a y .com 4 T o require a password for rem ote access, type the password in the Enter Ne w P ass wo r d box and in the Ve ri f y N ew Pa s s wo rd box. Password s can be from 1 to 16 chara cters long, using any ASCII ch aracter in the range 32-1 26. T o clear the password, leave both boxes blank. Y ou c[...]

40 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Setting up paging aler ts T o set up paging alerts: 1 Boot your server from the Server Co mpan ion CD , t hen select System Setup Utility from the menu. The Syst em Setup Utility starts. 2 Inst all an ext ernal modem o n the seri al RJ-45 port o n the b ack o f your server . 3 In the SSU M[...]

41 Using th e System Set up Utility www .gatew a y .com 11 In the P aging String box, type the telephone number to dial for the page and the message you want sent with the p age. The maximum length for the paging string is determined at run time from firmware. Y ou will be notified if the string is trun cated. Following a save, the actual string sa[...]

42 Chapter 3: Maintaining Y our Serv er www .gatew a y .com 5 In the SNMP Comm unity String box, you can type a n optional string for the community field in th e Header s ection o f the SNM P trap sent for an al ert. The string must be fro m 5 to 16 characters. The d efault string is pu blic. 6 In the IP Setup box, click either: ■ DHCP —The IP [...]

4 43 Installing Components Read thi s chapter to le arn how to: ■ Open and close the ser ver case ■ Ins tal l driv es ■ Install expansion c ards and memo ry modules ■ Install processors ■ Replac e the pow er suppl y ■ Repla ce the S CSI bac kplane ■ Replac e the fan module ■ Replace the front p anel board and power dist ribution boa[...]

44 Chapter 4: Installing Co mponents www .gatew a y .com Preparing to install components Selecting a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a stab le s urfac e on w hich t o set your serve r ■ H a s e n o u g h r o o m[...]

45 Preve nting static electrici ty dischar ge www .gatew a y .com Pre venting static electricity disc har g e The components inside yo ur server are extremely sensitive to static electricity , also known as electr ostati c disch arge (ESD). Before working with server components, follow these guidelines: ■ T urn off the server , then unp lug the p[...]

46 Chapter 4: Installing Co mponents www .gatew a y .com Opening the server case Because the components inside your serv er are extremely sens itive to static electricity , make sure that you follow the instructio ns at the beginning o f this chapter t o avoid stat ic electric ity damage . T o open the server: 1 Follow the instructions in “P reve[...]

47 Opening the serv er case www .gatew a y .com 5 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/2 i nch. 6 Lift the top pa nel away from the server . P anel release bu tton[...]

48 Chapter 4: Installing Co mponents www .gatew a y .com Closing the ser ver case T o close the server case: 1 Make sure that all of the in ternal cables are arranged inside the case so they will not be pin ched when you close the case. 2 Slide the top p anel’ s edges into the server . 3 Slide the top panel toward the front of the server until it[...]

49 Installi ng driv es www .gatew a y .com Installing drives Y our ser ver’ s basic configuration includes one combination CD/diskette drive a n d a s m a n y a s t h r e e S C S I h a r d d r i v e s . As you prepare to in stall drives, remember: ■ Before you install a drive, see the drive’ s documentation for information on configuring the [...]

50 Chapter 4: Installing Co mponents www .gatew a y .com 3 While holding the locking handle, pull the drive out of the server . 4 Insert the new drive into the Flex Ba y , then press it in until the drive faceplate is flush with th e front of the server . 5 Rotate the locking handle down. 6 Reconn ect all power cor ds and peripheral device cab les,[...]

51 Installi ng driv es www .gatew a y .com Installin g a hot-s wap SCSI har d drive into the Flex Ba y T o install a hot-swap hard drive into the Flex Bay: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Rotate the combination driv e’ s locking handle up. 3 While holding the locking handle, pull the driv[...]

52 Chapter 4: Installing Co mponents www .gatew a y .com 4 Insert the Flex Bay plug int o the top left area of the front control pa nel. The Flex Bay plug comes in your server’ s accessory box. 5 Install the hard drive into the hot-swap drive tray . Fo r instructions, see “Installing a hard drive” on pa ge 54 . 6 Make sure that the tray’ s [...]

53 Installi ng driv es www .gatew a y .com 7 Press the lever closed to lock the drive into place. 8 Reconn ect all power cor ds and peripheral device cab les, then turn on the server . After the hard drive is insta lled and the server is turned on, the hard drive in the Flex Bay is hot-swapp able.[...]

54 Chapter 4: Installing Co mponents www .gatew a y .com Installin g a har d drive Use this proced ure to add or re place hard drives in the hot-swap bay . Y our server supports up to three 1-i nch high 3.5-i nch SCA SCSI hard d rives. Y ou can purchase additional SCSI drives thro ugh your Gateway sales or T ech nical Support represent ative. T o i[...]

55 Installi ng driv es www .gatew a y .com 2 Press the green release button on the hot-swap tray lever , then swing the lever open all the way . 3 Pull the tray straight out of the server .[...]

56 Chapter 4: Installing Co mponents www .gatew a y .com 4 If you are replacing a hard drive, remo ve the four s crews that secure the old hard drive to the drive tray , then remove the drive from the tray . - OR - If you are a dding a new drive, remove the four screws that secure the hard drive spacer to the drive tra y , then rem ove the spacer f[...]

57 Installi ng driv es www .gatew a y .com 5 Line up the screw holes in the new d riv e with the holes in the side of the drive tray , then secure the drive to the tray with the four screws you removed in Step 4 . 6 Make sure that the tray’ s release le ver is op en, then slide the new drive into the empty ho t-swap bay . 7 Close the drive’ s r[...]

58 Chapter 4: Installing Co mponents www .gatew a y .com Installing memor y Modules must be installed in identical p a irs. Use only low-profile (LP) 1.2-inch, DDR-266 co mpliant, SDRAM regi stered ECC, D IMM memory modules. First install modul es into Bank 1, then Bank 2, th en Bank 3. Supports up to 12 GB total memory . Caution Modul es must be i[...]

59 Inst alling me mory www .gatew a y .com T o install or replace memor y: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server cas e” on page 46 . 3 Pull the plastic tabs away from the sides of the memory module slot. If you are replacing a memory module, lift[...]

60 Chapter 4: Installing Co mponents www .gatew a y .com Installing PCI expansion car ds T o replace, add, or reseat a PCI expansion card: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server cas e” on page 46 . 3 If you are repl acing a card, disconnect any ca[...]

61 Insta lling PCI exp ansion car ds www .gatew a y .com 4 Locate the approp riate riser card, then lift the riser card from the system board by lifting the blue plastic loop and the end of the riser card closest to the front of the server . 5 Pull the card locking clip open, then swing the locking clip away from the riser card. 6 If you are replac[...]

62 Chapter 4: Installing Co mponents www .gatew a y .com 7 If this is the first tim e the slot will be used for an expa nsion card, remove the slot’ s EMI shield from the riser ca r d b y pu s h in g i t t o w a r d t he ba ck o f the riser card. 8 Insert the new card into the card slot. Y ou can sligh tly seesaw the card end-to-end to help inser[...]

63 Insta lling PCI exp ansion car ds www .gatew a y .com 9 Rotat e the card lo cking clip closed. 10 Connect any cables to t he card following the instructions in t he card’ s documentation . 11 Press the riser card back into the server . 12 Follow the instructions in “Closing the server case” on page 48 . 13 See the card’ s documentation f[...]

64 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the fan module T o replace the fan module: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server cas e” on page 46 . 3 Lift the air baffle away from the server . 4 Unplug the fan module’ s powe[...]

65 Replaci ng the fan mod ule www .gatew a y .com 5 Press the module’ s release button, th en lift the module away from the server . 6 Insert one end of the new fan modu le under the m odule guide loca ted on the right side of th e case near the processors. F an module guide[...]

66 Chapter 4: Installing Co mponents www .gatew a y .com 7 Press the module down unt il it clicks i nto place, then plug t he fan module’ s power cable into the system board. 8 Insert the air baffle’ s mounting p ost into the mounting post hole. Make sure that the data cable is routed under the baffle. 9 Follow the instructions in “Closing th[...]

67 Install ing a proces sor www .gatew a y .com Installing a pr ocessor The server is compatible with Intel ® Xeon processors. The s er ver automa tically detects the processors each tim e you turn on the server . Whenever you install new processors, you should first inst all the most current version of the BIOS. For instructions, see “Updating [...]

68 Chapter 4: Installing Co mponents www .gatew a y .com 4 Lift the transparent air duct aw ay from the processor sockets. 5 Remove the fan module. For instructions, see “Repla cing the fan module” on page 64 . 6 Press down on the heat sink locking clip’ s lever to detach the clip on the lever’ s side, then slide the clip toward the opposit[...]

69 Install ing a proces sor www .gatew a y .com 7 Remove the remaining clip. 8 Remove the he at sink. 9 Rotate the processor release le ver a full 135° to release the processor , then lift the processor out of the socket. Important The hea t sink mounti ng pas te may harden ov er tim e and hold the heat sink secu rely to the proc essor . If remo v[...]

70 Chapter 4: Installing Co mponents www .gatew a y .com 10 If you are installing a processor into an empty processor socket that has an air dam installed, pinch the sides of t he air dam together and lift it away from the socket. 11 Before inserting the processor into the socket, make sure th at: ■ The processor relea se lever is open all the w [...]

71 Replaci ng the power s upply www .gatew a y .com Replacing the po wer suppl y T o replace the power s upply: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Ope ning the server cas e” on page 46 . 3 Lift the back of the power supply no more than ½ inch, just far enough t[...]

72 Chapter 4: Installing Co mponents www .gatew a y .com 4 Slide the power supp ly toward the back of the server until the power supply dis conn ects from the server .[...]

73 Replaci ng the power s upply www .gatew a y .com 5 Lift the power supply out of the c ase. 6 Lay the new power supply onto the metal tabs, then slid e it toward the front of the server until the back of the power supply is secured behin d the metal tabs . 7 Follow the instructions in “Closing t he server case ” on pa ge 48 .[...]

74 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the SCSI bac kplane T o replace the SCSI backplane: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server cas e” on page 46 . 3 Remove each of the d rives from the ser ver , inc luding any drive [...]

75 Replacin g the SCSI ba ckplane www .gatew a y .com 6 Slide the backplane about 1/8 inch to the right, then lift it away from the server . 7 Align the new backplane’ s keyhole slots with the mounting po sts on the floor of the server case, then sli de the backplane 1/8 inch to the left. 8 Install the thumbscrew to secure the backplane to the se[...]

76 Chapter 4: Installing Co mponents www .gatew a y .com 9 Install the drives back into the ser ver . Make sure that yo u replace the drives in the same bays you remo ved them from in Step 3 . 10 Reinstall the f an module. 11 Follow the instructions in “Closing the server case” on page 48 .[...]

77 Replaci ng the CMOS ba ttery www .gatew a y .com Replacing the CMOS batter y If the server clock does not keep ti me or the settings in th e BIOS Setup utility are not saved when you turn off the ser ver , replace the CMOS ba ttery with an equivalent battery . T o replace the batter y: 1 Print the appendix for BIOS Settings in this guide. 2 Open[...]

78 Chapter 4: Installing Co mponents www .gatew a y .com 6 Locate the old batt ery on the system board and note its orientation. Y ou will need to install the new ba ttery the same way . 7 Push the bat ter y retenti on clip away from the battery until the battery lifts up, then remove the old ba ttery . Y ou can use a screwdriver to help lift the b[...]

79 Replac ing the power distribut ion board www .gatew a y .com Replacing the po wer distrib ution boar d 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Ope ning the server cas e” on page 46 . 3 Remove each of the drives fro m server , including any d rive in the Flex Ba y [...]

80 Chapter 4: Installing Co mponents www .gatew a y .com 8 Pull the power distribution board toward the front of your server until it disconnects from the system board. 9 Plug the new power distribut ion board into the system board, then reconnect the power distri bution board cables. 10 Reinstall th e SCSI backplane, then rei nstall the power supp[...]

81 Replac ing the fro nt panel board www .gatew a y .com Replacing the fr ont panel board 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Ope ning the server cas e” on page 46 . 3 Remove the two c ables from the front panel board, then remove the thumbscrew .[...]

82 Chapter 4: Installing Co mponents www .gatew a y .com 4 Lift the back of the board 1/8 inch, then pull it toward the back of your server .[...]

83 Replac ing the fro nt panel board www .gatew a y .com 5 Insert the new front panel boa rd so the light pip es align with their corresponding holes in the front p anel. 6 Install the thumbscrew to secure the board to the server , then reconnect the cables. 7 Follow the instructions in “Closing t he server case ” on pa ge 48 . Wa r n in g Forc[...]

84 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the system boar d T o replace the system board: 1 Follow the instructions in “Preventing static electricity discha rge” on page 45 . 2 Follow the instructions in “Opening the server cas e” on page 46 . 3 Remove the memory modules. For instru ctions, see “Installing memory?[...]

85 Replacing th e system boa rd www .gatew a y .com 8 Remove the three screws that secure the system board to the server . 9 Remove the eight screws that secure the heat sink brackets to the system board, then remove th e brackets. Scr ews Screws Scre ws Scre ws Screws[...]

86 Chapter 4: Installing Co mponents www .gatew a y .com 10 Slide the system board toward the front of the server . If the board is difficult to move, push on the rear I/O port pa nel for added leverage. 11 Lift the board away from the case. 12 Insert the new system board into the case, then slide the board toward the back of the case so the board [...]

87 Replacing th e system boa rd www .gatew a y .com 13 Replace the thre e system board screws you removed in Step 8. 14 Reins tall the heat s ink brac kets. 15 Reinstall the memory , processors, and fan module. 16 Reinstall the riser cards. For instructions, see “Installing PCI expa nsion cards ” on p age 60 . 17 Follow the instructions in “C[...]

88 Chapter 4: Installing Co mponents www .gatew a y .com[...]

5 89 Using the BIOS Setup Utility Read thi s chapter to le arn how to: ■ Open the BIOS S etup utility ■ Update the BIOS ■ Reset the BIOS settin gs to their factory defaults ■ Reset the BIOS pa sswords[...]

90 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Opening the BIOS Setup utility The BIOS Setup uti lity stores basic setti ngs for your server . These settings incl ude basic hardware configuration, resource settings, and password security . These settings are stored and saved even when the power is off. T o open the BIOS Setup util[...]

91 Updating the BIOS www .gatew a y .com Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS update from Gateway , then install th e new version from a diskette. T o update the BIOS: 1 Print the appendix for “BIOS S ettings” on page 119 . 2 Restart your server , then press F2 when th e Gateway logo scre en appear[...]

92 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Resetting the BIOS Y ou can use two methods to clear a ll BIOS Setup settings and return them to the factory defaults: ■ Press the power and reset buttons on the front of the server . ■ Move the Clear BIOS jump er on the system board. T o reset the BIOS using the power and res et [...]

93 Resettin g the BIOS www .gatew a y .com 7 Place a jumper acro ss the CLR/CMOS pins o f jumper J1D4, then remove the jumper . The BIOS s ettings are cleared. 8 Follow the instructions in “Closing t he server case ” on pa ge 48 . Resetting BIOS passw or ds T o reset BIOS passwords, you must reset and clear all BIOS settings. T o reset BIOS pas[...]

94 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com[...]

6 95 T r oub leshooting Read thi s chapter to le arn how to: ■ Get telephone support and training ■ Interpret error messages and code s ■ T roubleshoot If the suggestions in th is chapter do not correct the prob lem, s ee “ T elephone support” on page 9 6 for more information about h ow to get help.[...]

96 Chapter 6: Troubleshoo ting www .gatew a y .com T elephone suppor t Bef ore calling Gate wa y T ech nical Support If you have a technic al problem with your server , follow these recommendations before contacting Gateway T echnical Suppor t: ■ Make sure that yo ur server is conn ected correctly to a g rounded AC outlet that is supplying power [...]

97 Telep hone suppo rt www .gatew a y .com T elephone sup por t Gat eway offer s a w ide rang e of cu stome r se rvice , tec hni cal su ppor t, a nd information services. T elephone number s Y ou can access the following services through your t elephone to get answers to your questions: Resource Service descrip tion How to reach Fa x o n dema nd su[...]

98 Chapter 6: Troubleshoo ting www .gatew a y .com T utoring and training Gateway's T ech nical Support professiona ls cannot provide hard ware and software training. In stead, Gateway recommend s the following train ing resources. Resource Service description For more informa tion In-sto re trai ning at Ga tew a y stor es Our friendly a nd kn[...]

99 Safety gui delines www .gatew a y .com Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the top panel whi le your server is turned on and while the modem ca ble and the po wer cord is conn ected. ■ Do not attempt to open the monitor . T o do so is extremely dangero us. Even if the power is[...]

100 Chapter 6: Troubleshoo ting www .gatew a y .com Err or message s These messages often indicate proc edural errors such as typing an incorrect keystroke or trying to sa ve a file to a write-prot ected diskette. Some messages, however , may indicate a p roblem that requires furt her troublesho oting. Diskette drive 0 seek to trac k 0 failed ■ R[...]

101 Error m essages www .gatew a y .com In valid partit ion tabl e ■ The master boot record may be corru pt. For troubleshooting informa tion, see “The master boot record is corrupted ” on page 107 . In valid pas sw ord ■ Enter your password again. Some passwords are case sensiti ve. ■ If you do not know the password, you may need to rein[...]

102 Chapter 6: Troubleshoo ting www .gatew a y .com T r oubleshooting Fir st steps T ry th ese s tep s fi rst bef ore go ing to the following sections: ■ Make sure that the power cord i s connected to your server and an AC outlet and that the AC o utlet is s upplying power . ■ If you use a surge protector or a UPS, make sure tha t it is turned [...]

103 Trou bleshoot ing www .gatew a y .com Battery replacement If you have probl ems after installing a new CMOS battery , try each of the following items, closing the case and restarting the server a fter each try: ■ Restart your server , then open the BIOS Setup utilit y by pressing and holding F2 while your server restarts. Correct any discrepa[...]

104 Chapter 6: Troubleshoo ting www .gatew a y .com Beeps Des cript ion T rou blesh ooting steps 1 The memor y re fres h circ uitr y on the sys tem bo ard i s faulty . Reseat th e memory or replace w ith modul es you k now are good. 2 P ar ity cann ot be reset. Same as f or 1 be ep . 3 Base memory test f ailure . Same as f or 1 beep . 4 System time[...]

105 Trou bleshoot ing www .gatew a y .com BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CMOS battery . For instructions, see “Replac ing t he CMOS battery” on page 77 . CD driv e Y our server does not recognize a CD or the CD drive ■ Restart your server , then open the BIOS Setup utilit y by pressing and holding[...]

106 Chapter 6: Troubleshoo ting www .gatew a y .com The diskette dri ve LED is lit continuousl y ■ Remove the diskette from the drive. If the light stays on, try restarting your server . ■ T urn off your ser ver , then remove the combination drive and push it in again to make sure the drive is seated correctly . For instructions, see “Replaci[...]

107 Trou bleshoot ing www .gatew a y .com Y our server does not recognize a SCSI drive ■ Make sure that the SCSI c ontroller is enabled in the BIOS Setup u tility . ■ Reinstall the device driver . F or instructions, see Using Y our Serve r Companion CD . ■ Change the drive’ s SCSI address to one that is not being us ed by your serv er . For[...]

108 Chapter 6: Troubleshoo ting www .gatew a y .com Keyb o a rd Liquid has been spill ed into the keybo ard ■ If you spilled liquid in the keyboard, turn off your server a nd unplug the keyboard. Clean the keyboard and turn it upsid e down to drain it. Let the keyboard dry before using it again. If the keyboard doe s not work after it dries, you [...]

109 Trou bleshoot ing www .gatew a y .com T o check the dialing properties in Windows: 1 In Win dows 2000 Server , click Star t , Settings , then click Con trol P anel . The Control Pane l window opens. - OR - In W indows Server 2003, click Start , then click Contr ol P anel . The Control Panel window opens. 2 Click/Doub le-click the Modems icon, t[...]

110 Chapter 6: Troubleshoo ting www .gatew a y .com If your system has a v .90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v .92 modem, the speed at which you can up load data is limited t o 48K. Y our ISP may not support 48K uploads. The modem is not recognized by y our server ■ If the modem sha[...]

111 Trou bleshoot ing www .gatew a y .com A horizontal li ne or wire is visible across the monit or screen The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize th e internal aperture grille. These wires are most obvious when the monitor displays a white background. The apert[...]

112 Chapter 6: Troubleshoo ting www .gatew a y .com[...]

A 113 Ser ver Specifications The following specific ations are for the standard configuratio n. Y our server may contain optional equipment. All specifications are subject to ch ange.[...]

114 Appendi x A: www .gatew a y .com System specifications Case size 24.25 × 17 × 11/16 inches (61.6 × 43.2 × 1.75 cm) (w ithout hand les) Wei ght V ar ies b y con figur ation. A ful ly loaded server w eighs abo ut 30 lbs . (13.6 kg) Fans One fan modul e, cont aini ng five 40 mm fans Ports ■ PS/2 ke yboard or mouse (1) ■ USB (3) ■ Serial [...]

115 Syste m board sp ecifica tions www .gatew a y .com System boar d specifications Processor Du al sock et 604 pac kage 533 MHz system b us Supports as man y as two I ntel Xeon CP Us Chipset Intel E7501 ■ 533 M Hz FSB ■ MCH me mory controller (N or thbridge ) ■ ICH3 I/O controlle r (Southbridge) Memory ■ Six DI MM slot s supp or t fro m 25[...]

116 Appendi x A: www .gatew a y .com En vir onmental specifications The following sp ecifications identify maximum environme ntal conditio ns. At no time should the server run unde r conditions which violate these specifications. Va riable Requi rements T emperatur e Maximum rate of change: 18°F (10°C) p er hour Nonoper ating: -55 ° to 150°F (-[...]

117 Additio nal spec ificatio ns www .gatew a y .com Ad ditional specifications For more information about yo ur server , such as memory size, hard drive size, and processor type, visit Gateway’ s eSup port page at support.gateway .com . The eSupport page also has links to additional G ateway documentation and deta iled specifications for your ow[...]

118 Appendi x A: www .gatew a y .com[...]

B 119 BIOS Settings If y ou e ve r ne e d t o re st o r e y o ur B IO S se t ti ng s , s uc h a s a ft e r a system board ch ange, a reco rd of the settings will make the process much easier . Y ou can print t his appendix, then record your custom BIOS setting s on the printout. Only settings which ca n be changed are listed. For a complete list of[...]

120 Appendi x B: www .gatew a y .com BIO S menu BIO S subm enu Sett ing Value Main System Time System Date Flopp y A Hard Disk Pre-Delay Pr imar y IDE Master T ype Pr ima r y ID E Sl ave T y pe Secondary IDE Maste r Ty p e Processo r Settings Processor Retest Processo r Settings Hyper-Thr eading Te c h n o l o g y Language Advanc ed PCI Configu rat[...]

121 www .gatew a y .com P er ipher al Con figur ation Ser ial 2 (RJ4 5) Add ress P er ipher al Con figur ation Ser ial 2 (RJ4 5) Add ress P er ipher al Con figur ation Disk ette Contro ller P er ipher al Con figur ation Legacy USB Su pport P er ipher al Con figur ation F ront P anel USB Memo r y Con figur ation Extended M emory T est Memo r y Con f[...]

122 Appendi x B: www .gatew a y .com Security Set Admin P asswo rd P assword On B oot (s etti ng av ailable on ly when user pass wo rd is set) Fix ed Disk Boot Sec tor Video Blank ing (setti ng av ailable on ly when user pass wo rd is set) P o wer Swit ch Inhibit NMI Control Server System M anagemen t Consol e Re direction BIOS Redi rection P or t [...]

123 www .gatew a y .com F ault Reslient Booting Hard Disk OS Boot Tim eout F ault Reslient Booting PXE OS Boot Timeou t Asser t NMI on PERR Asser t NMI on SERR FRB-2 P olicy POST Error P ause Boot Mo nitoring Boot Mo nitoring P olicy Boot Boot De vice Priority 1st Boot D evic e Boot De vice Priority 2nd Boot D ev ice Boot De vice Prio rity 3rd Bo o[...]

124 Appendi x B: www .gatew a y .com[...]

C 125 Saf ety , Regulator y , and Legal Inf ormation Impor tant safety inf ormation Y our Gateway system is desi gned and tested to meet the latest standards for safety of in formation technolog y equipment. However, to ensure safe use of th is pro duc t, it is i mpor tant that the safe ty ins truc tio ns ma rked on the product and in the documenta[...]

126 Appendi x C: www .gatew a y .com ■ The pr oduct sho uld be oper ated only from the t ype of po wer source ind icated on the ratin g label. ■ If your computer h as a voltage selector switch, make s ure that the switch is in the proper posi tion for your area. The voltage selector switch is set at the facto ry to the correct voltage. ■ Open[...]

127 www .gatew a y .com Regulator y compliance statements United State s of A merica Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A St atement The server is designate d as complying with Class A requirement s if it bares the following text on the rati ng label: This device complies wit h Part 15 o[...]

128 Appendi x C: www .gatew a y .com If this devic e causes harm to the telephone netwo rk, the telephone company will not ify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the p roblem is resolved. The telephone company may make changes in its faci[...]

129 www .gatew a y .com Canada Industry Canada (IC) Unintentional emitter per ICES-00 3 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as s et out in the radio interf erence regulat ions of Industry Canada. Le présent appareil nu mérique n’émet pas de bruits radioélectriqu es dépass[...]

130 Appendi x C: www .gatew a y .com Laser saf ety statement All Gateway system s equipped with CD and DVD d rives comply with the appropriate safety standards, includin g IEC 825. The laser devi ces in these compo nents are classified as “Cla ss 1 Laser Products ” under a US Department of Healt h and Human Services (DHHS) Radiation Performance[...]

131 www .gatew a y .com Notices Copy right © 2003 Gatewa y , I nc. All Rights Reserved 14303 Gatewa y P lace P ow ay , CA 92064 USA All Rights Reser ved This publication is protected by cop yright and all rights are reser ved. No part of it may be reproduced or transmitted b y any means or in any f orm, without pr ior consent in writing from Gatew[...]

132 Appendi x C: www .gatew a y .com[...]

133 Index Numerics 5.25-in ch drive installing 49 , 51 location 2 A accessories safety precautions 126 add-in ca rd see card adding see installing administrator password 30 Advanced menu BIOS Set up utility 90 B backplane installing 74 location 4 baseboard management controller 33 battery location 5 replacing 77 troubleshooting 103 beep codes 10 3 [...]

134 RJ-45 5 SCSI 3 , 5 serial 3 USB 2 , 3 VGA 2 , 3 cover panel s removing 46 D DDR SDR AM see memory device drivers installing 31 DIMM see memory diskette drive connecto r 5 installing 49 , 51 location 2 replacing 49 , 51 troubleshooting 105 display troubleshooting 110 documentation Gateway Web site 6 Server Compan ion CD 31 drive bays location 2 [...]

135 power su pply 71 hot-swap drives fan 4 , 5 installing 54 location 2 I I/O ports 4 IDE connecto rs 5 drive configuration 49 indicators 2 , 3 , 21 , 32 installing add-in ca rd 60 backplane 74 battery 77 card 60 CD driv e 49 , 51 diskette drive 49 , 51 expa nsio n card s 60 fan module 64 hard drive 54 heat sink 67 hot-swap drive 54 media dri ve 49[...]

136 N network jack 3 NMI 102 non-maskable interrupt 2 , 102 non-te chnica l suppor t Accounting 97 Sale s 97 Warranty 97 O opening ca se 46 operating system setup 23 P password resetting BIOS 93 supervisor 30 user 30 PCI card see card port s see connections POST (power-on self-test) 22 power auxilia ry connec tor 5 button 2 , 20 , 22 cord conn ecto[...]

137 see memory security locking server 29 set passwords 30 setting up in B IOS 30 supervisor password 30 system 29 user passwords 30 using password 30 Secur ity me nu BIOS Set up utility 90 securit y switch co nnector location 5 serial number 96 serial port 3 Server Compan ion CD 6 , 31 Server m enu BIOS Set up utility 90 setting up hardware 8 oper[...]

138 modem 108 monitor 110 power 111 power s ource proble ms 9 processor 111 safety guidelines 99 SCSI dr ive 107 technical sup port 96 tele phon e supp ort 96 video 11 0 turning off server 22 turning on server 20 U uninterr uptible pow er supply (UP S) 10 updating BI OS 91 updating the BIOS 91 UPS 10 USB ports internal connector 5 location 2 , 3 us[...]