Gateway 8450R manual

A MAN US 8450R SYS GDE R0 6/00 8450R Ser ver S yst em Manual[...]

i Contents P r e f a c e ................................................... v Conventions used in this manual ....................................... v Getting additional information . . ........................................ v i 1 S y s t e m F e a t u r e s ........................................ 7 S t a n d a r d f e a t u r e s ............[...]

ii D r i v e c a b l i n g i n f o r m a t i o n .......................................... 3 6 R e m o v i n g a h o t - s w a p d r i v e ........................................ 3 6 I n s t a l l i n g a h o t - s w a p d r i v e ......................................... 3 8 R e p l a c i n g t h e h o t - s w a p b a c k p l a n e .............[...]

iii Hard drive maintenance utility .................................... 1 2 0 Hard drive management practices ................................. 1 2 1 Protecting the server against viruses .................................. 1 2 4 S y s t e m a d m i n i s t r a t i o n a n d c o n t r o l .................................... 1 2 5 I n t e l S e r v [...]

iv 8506284.book Page iv Thursday, July 13, 2000 11:43 AM[...]

Conventions used in this manual v Preface Con ventions used in this manual Throughout this manual, you will see the following conventions: Convention Description E NTER K eyboard ke y names are printed in small capitals. C TRL +A LT +D EL Ap l u ss i g nm e a n st op r e s st h ek e y sa tt h es a m et i m e . Setup Commands to be entered, options [...]

vi Preface Getting additional inf ormation Log on to the Gateway technical support area at www .gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: ■ Hardware driver and program updates ■ T echnical tips ■ Service agreement information ■ T echnical documents and co[...]

Standard features 7 1 System Features Standar d features ■ As many as four Intel ® Pentium ® III Xeon ™ processors with 100 MHz Front Side Bus (FSB) in Slot 2 processor sockets ■ Sixteen Dual Inline Memory Module (DIMM) sockets on a memor y riser card, that support as many as 16 GB of PC100 Synchronous Dynamic Random Access Memory (SDRAM) ?[...]

8 System Features Fr ont bez el Bezel door provides access to the hot-swap drives and removable media drives. Front panel controls provide buttons for power , reset, and sleep, and indicator lights for system fault, network activity , hard drive access, and power . For more information on the controls, see “Front panel board” on page 16. Bezel [...]

Front panel 9 Fr ont panel Power supply supports as many as three hot-swap power supply modules. 5.25-inch drive bay supports one half-height 5.25-inch device. Control panel contains the light emitting diode (LED) indicators and the power , reset, and sleep buttons that control the server . For more information on the controls, see “Front panel b[...]

10 System Features Bac k panel Expansion card slots (2) let you install as many as two 32-bit, 33 MHz PCI expansion cards. Hot-plug expansion card retention clips provide toolless installation of hot-plug PCI cards. Hot-plug expansion card slots (6) let you install as many as two 64-bit, 66 MHz hot-plug PCI expansion cards and as many as four 64-bi[...]

System interior 11 Serial ports (2) connect to serial devices. Parallel port connects a printer or other parallel device. Keyboard port connects a PS/2-compatible keyboard. Mouse port connects a PS/2-compatible mouse. Power connector connects the server power cord. The other end of the power cord plugs into an AC outlet or power strip. System inter[...]

12 System Features Fans provide cooling for all server components. There are as many as six hot-swap fans in the server . Hot-swap drive bays support up to five 1-inch high 3.25-inch single connector attachment (SCA) SCSI hard drives. Empty drive bays contain empty carriers to control airflow and electro-magnetic carrier (EMC) emissions. Removable [...]

System board 13 System boar d A Legacy narrow SCSI connector B Server monitor module (SMM) feature connector C Legacy wide SCSI connector D 64-bit, 33 MHz hot-plug PCI expansion connectors E 64-bit, 66 MHz hot-plug PCI expansion connectors F Memory module connector A C D I J K L M N O P Q V W S X E G R Y Z AA B F H T U AB AC AD AE AF AG AH AI AJ 85[...]

14 System Features G Hot-plug indicator board connector H 32-bit, 33 MHz half-length PCI expansion connectors I Intelligent chassis management bus (ICMB) connector J Video connector K USB connectors (2) L RJ-45 Ethernet LAN connector and LEDs M Parallel port N Serial ports O Stacked keyboard and mouse ports P Internal USB connectors Q V oltage regu[...]

Hot-swap backplane 15 Hot-s wap bac kplane Hot-swap SCSI indicator board connector connects the hot-swap indicator board to the hot-swap backplane. SCSI drive connectors (5) connect the five SCSI drives. Install drives in increasing order of SCSI ID. SCSI data connector connects the SCSI cable from the redundant array of inexpensive drives (RAID) c[...]

16 System Features Fr ont panel boar d The front panel board supports the LEDs and buttons accessible from the front panel. The buttons and LEDs on the front panel board are shown and described below . Reset button lets you reset the server if it has become nonresponsive. system fault LED flashes whenever the ser ver logs a failure. Network activit[...]

Hot-plug PCI indicator board 17 Hot-plug PCI indicator boar d The hot-plug PCI indicator board provides two LEDs per hot-plug PCI slot to indicate the status of the board plugged into the slot. Indicator LEDs indicate whether the hot-plug PCI slot is active or if it is safe to replace the board in the indicated slot. Data cable connector connects t[...]

18 System Features 8506284.book Page 18 Thursday, July 13, 2000 11:43 AM[...]

S e t t i n gu pt h es e r v e r 19 2 System Setup S e t t i n gu pt h es e r v e r Use the instructions on the quick guide poster that came with the server to assemble the server . Y ou can prepare a safer working environment before assembling the server by following these guidelines: ■ Obtain an adequately rated uninterruptible power supply (UP[...]

20 System Setup Star ting the ser ver Before you start the server for the first time, make sure: ■ The voltage selection switch is in the proper position. If the power supply is autosensing, it will not have a voltage selection switch and it automatically determines the voltage of the incoming power source. ■ All cables are firmly connected to [...]

Starting the server 21 Under standing the P o wer-On Self-T est When you turn on your server , the power-on self-test (POST) routine checks the server memory and components. T o see this information on the screen, press E SC during POST . Press S PACEBAR to bypass the remaining memor y count. The server displays an error message if POST finds any p[...]

22 System Setup T urning off the s erver Every time you turn off the server , shut down the operating system first. Y ou may lose data if you do not follow the proper procedure. T o turn off the ser ver in Windows NT: 1 Click Start , then select Shut down the computer? , then click Shut Do wn . 2 Click OK . The operating system shuts down. When you[...]

Resetting the server 23 Resetting the server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the server . T o close unresponsive programs and reset the ser ver in Windows NT : 1[...]

24 System Setup 8506284.book Page 24 Thursday, July 13, 2000 11:43 AM[...]

Preventing static electricity discharge 25 3 Case Access Pre v enting static electricity disc har ge Before opening the server case, follow these precautions to prevent damage from static electricity . When opening your ser ver case, always perform the following procedure. T o prevent static electricity discharge: 1 T urn off the server . 2 T ouch [...]

26 Case Access Opening the case The only components that are accessible from the outside of the chassis are the front panel controls and indicator lights, the hot-swap power supply modules, the slimline diskette and CD drives, and the hot-swap hard drives. T o access the hot-swap drives, the removable media drives, or the front panel you must open [...]

Opening the case 27 Opening the bezel door The bezel door covers the removable media drives, the hot-swap drives, and the front panel controls. T o access these components, you must open the bezel. T o open the bezel door: 1 Grip the bezel door and pull the door straight out away from the chassis. 2 Swing the door outward to the right. Remo ving th[...]

28 Case Access T o remove the bezel: 1 Grip the bezel at both sides and pull it straight out from the front panel. Remo ving the back top panel The back top panel provides access to the hot-swap fans, the hot-swap PCI slots, the memory card, the processors and VRMs, and the standard PCI slots. T o remove the back top panel: 1 Observe all safety and[...]

Opening the case 29 2 Loosen the two thumbscrews from the top edge of the back panel. 3 Slide the top panel slightly to the back, disengaging the front edge of the panel from the front top panel. 4 Lift the panel out and away from the chassis. Remo ving the front top panel The front top panel provides access to the hot-swap drive cage, the drive ca[...]

30 Case Access 3 Remove the three screws from the top of the front top panel. 4 Slide the top panel slightly to the front, disengaging the back edge of the panel from the top of the front panel. 5 Lift the panel out and away from the chassis. 8506284.book Page 30 Thursday, July 13, 2000 11:43 AM[...]

Closing the case 31 Closing the case Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server . Replacing the fr ont top panel Y ou can replace the front top panel whether the back top panel is on or off of the chassis. Y ou must replace the front top panel before you can opera[...]

32 Case Access 2 Slide the panel toward the back of the chassis, securing it in place. The tabs on the back edge of the front top panel slide under the lip of the back top panel. 3 Replace the screws you removed earlier . 8506284.book Page 32 Thursday, July 13, 2000 11:43 AM[...]

Closing the case 33 Replacing the bac k top panel T o replace the back top panel: 1 Place the back top panel on the top of the chassis approximately 3/4-inch back from the back edge of the front top panel. 2 Slide the panel toward the front of the chassis, securing it in place. Be careful not to pinch any cables with the panel as you replace it. 3 [...]

34 Case Access Replacing the bezel The bezel prevents unauthorized access to the hot-swap power supply modules and the fasteners for the removable media drives. T o replace the bezel: 1 Align the four pins on the back of the bezel with the four holes in the sides of the front panel and press the bezel firmly into place. 8506284.book Page 34 Thursda[...]

Drives 35 4 Replacing and Ad ding Internal De vices Drives There are several types of drives and similar devices that can be installed in the server . Preparing to replace or add a drive One 3.5-inch diskette drive, at least one 1-inch high 3.5-inch hot-swap hard drive, and one slimline CD drive are included with the server . Y ou can add up to fou[...]

36 Replacing and Adding Internal Devices Drive cabling inf ormation The server includes four different types of drive cables. Each drive cable is clearly labeled, indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive. ■ Use the diskette drive connector cab[...]

Drives 37 T o remove a hot-swap drive: 1 Follow the static electricity precautions in “Preventing static electricity discharge” on page 25. 2 Use the SCSI control software to stop activity on the drive you need to remove. 3 Open the bezel door as described in “Opening the bezel door” on page 27. 4 Pinch the grip of the drive carrier handle [...]

38 Replacing and Adding Internal Devices Installing a hot-swap drive If you are adding a drive to an empty drive slot, you must first remove the air baffles from the drive carrier . If you are replacing an existing drive, remove the old drive as described in “Removing a hot-swap drive” on page 36. T o install a hot-swap drive: 1 Follow the stat[...]

Drives 39 4 Use the four screws you removed in Step 3 to secure the new drive to the drive carrier . 5 W ith the drive carrier handle in the open position, align the drive carrier rails with the grooves at the top and bottom of the drive bay . 6 Slide the drive into the bay until the handle starts to close. Make sure the tab on the bottom of the ha[...]

40 Replacing and Adding Internal Devices Replacing the hot-s wap bac kplane The hot-swap drive bay indicator board comes out of the server with the hot-swap backplane. This procedure removes both boards from the sever . Y ou should only replace the hot-swap backplane if Gateway Client Care has instructed you to do so. The hot-swap drive cage fits v[...]

Drives 41 7 When you have freed all four tabs, push the drive cage out from the back, then pull it out of the chassis. 8506284.book Page 41 Thursday, July 13, 2000 11:43 AM[...]

42 Replacing and Adding Internal Devices 8 Remove the four screws that secure the hot-swap backplane to the hot-swap drive cage, then pull the backplane out of the drive cage. The hot-swap indicator board will also come out of the drive cage. 9 Remove the hot-swap indicator board and the plastic shield from the hot-swap backplane and place both boa[...]

Drives 43 10 Plug the hot-swap indicator board into the new hot-swap backplane. 11 Put the plastic shield into place and carefully insert the two boards into the hot-swap drive cage 8506284.book Page 43 Thursday, July 13, 2000 11:43 AM[...]

44 Replacing and Adding Internal Devices 12 Secure the hot-swap backplane in placed with the four screws you removed in Step 8. 13 Align the four rails on the sides of the drive cage with the grooves in the chassis and slide the hot-swap drive cage back into the chassis. 14 Install all of the hot-swap drive carriers as described in “Installing a [...]

Drives 45 Replacing the CD drive and the diskette drive The slimline CD drive and the slimline diskette drive are near the center of the front panel. See “Front panel” on page 9 for the location of the slimline diskette drive and slimline CD drive. T o replace the slimline CD drive and the slimline diskette drive: 1 T urn off the server and dis[...]

46 Replacing and Adding Internal Devices 6 Pull the top (right) edge of the CD drive free from the clips holding it in place. 7 Pull the top (right) edge of the diskette drive free from the tray in the same manner . 8 If necessary , set any jumpers on the new diskette drive. (See your drive documentation for proper drive jumper settings and cable o[...]

Drives 47 9 Align the holes on the bottom (left) edge of the diskette drive with the pins on the drive tray and press the diskette drive firmly in place. 10 Align the holes on the bottom (left) edge of the CD drive with the pins on the drive tray and press the CD drive firmly into place. 8506284.book Page 47 Thursday, July 13, 2000 11:43 AM[...]

48 Replacing and Adding Internal Devices 11 Replace the tray in the chassis using the screw you removed in Step 4 to secure the tray in position. 12 Connect the power and data cables, making sure the cables are in their original positions. 13 Close the case. (See “Closing the case” on page 31.) 14 Reconnect the power cord and all other external[...]

Drives 49 Installing a 5.25-inch de vice The chassis supports a single half-height 5.25-inch device. The 5.25-inch drive bay is in the center of the front panel (see “System board” on page 13.) T o install a 5.25-inch device: 1 T urn off the server and disconnect the power cord and all other external peripheral devices. 2 Remove the bezel. (See[...]

50 Replacing and Adding Internal Devices 6 Align the drive rails with the grooves at the top and bottom of the 5.25-inch drive bay and slide the device into the bay until the rails click into place. 7 Connect power and data cables to the device, making sure the cables are oriented correctly . 8 Close the case. (See “Closing the case” on page 31[...]

Drives 51 T o replace a 5.25-inch device: 1 T urn off the server and disconnect the power cord and all other external peripheral devices. 2 Remove the bezel. (See “Removing the bezel” on page 27.) 3 Remove the front top panel. (See “Removing the front top panel” on page 29 and “Preventing static electricity discharge” on page 25.) 4 Dis[...]

52 Replacing and Adding Internal Devices 6 Remove the drive rails from the device by removing the four screws that hold them in place. 7 If you are installing a replacement device, install the rails on the device and proceed from Step 5 on page 49. 8 If you are not installing a replacement device, re-install the metal EMI shield you removed when yo[...]

Memory 53 When you select and install DIMMs, keep the following in mind: ■ Registered DIMMs should not be combined with unbuffered DIMMs. ■ Memory must be installed in complete banks (four DIMMs at a time), from bank A to bank D. ■ No jumper settings are required for the memory size or type because the BIOS automatically detects this informat[...]

54 Replacing and Adding Internal Devices 3 Remove the memory board retention bracket by removing the screw at the back end, sliding the bar to the front, and lifting the bracket out of the slot on the edge of the electronics bay . 8506284.book Page 54 Thursday, July 13, 2000 11:43 AM[...]

Memory 55 4 Pull the memory board out of the chassis and place it on a static-free surface. 5 Pull open the socket clamps on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an anti-static container . Boards shown outside chassis f or clarity 8506284.book Page 55 Thursday, July 13, 2000 11:43 AM[...]

56 Replacing and Adding Internal Devices 6 Insert the new DIMM into the socket, aligning the two notches in the DIMM with the two notches in the DIMM socket. 7 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM. 8 Once all DIMMs have been installed, repla[...]

Memory 57 9 Replace the memory board retention bracket, hooking the tab over the edge of the electronics bay and replacing the screw in the back panel. 10 Close the case. (See “Closing the case” on page 31.) 11 Reconnect the peripherals and the power cord, then turn on the server . Installing memory The SDRAM DIMMs supported by your system boar[...]

58 Replacing and Adding Internal Devices When you select and install DIMMs, keep the following in mind: ■ Registered DIMMs should not be combined with unbuffered DIMMs. ■ Memory must be installed in complete banks (four DIMMs at a time), from bank A to bank D. ■ No jumper settings are required for the memory size or type because the BIOS auto[...]

Memory 59 3 Remove the memory board retention bracket by removing the screw at the back end, sliding the bar forward, and lifting the bracket out of the slot on the edge of the electronics bay . 4 Pull the memory card out of the chassis and put it on a static-free surface. Boards shown outside chassis f or clarity 8506284.book Page 59 Thursday, Jul[...]

60 Replacing and Adding Internal Devices 5 Pull open the socket clamps on each side of the DIMM socket. 6 Insert the new DIMM into the socket, aligning the two notches in the DIMM with the two notches in the DIMM socket. 7 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on ea[...]

Processors 61 9 Replace the memory board retention bracket, hooking the tab over the edge of the electronics bay and replacing the screw in the back panel. 10 Close the case. (See “Closing the case” on page 31.) 11 Reconnect the peripherals and the power cord, then turn on the server . Pr ocessors The server is compatible with the Intel ® Pent[...]

62 Replacing and Adding Internal Devices Replacing a pr ocessor When replacing a processor , order a processor upgrade kit from Gateway . T o replace a processor: 1 T urn off the server and disconnect the power cord and all external peripheral devices. 2 Remove the back top panel. (See “Preventing static electricity discharge” on page 25 and ?[...]

Processors 63 4 Using a phillips screwdriver , remove the two screws that hold the processor retention bracket in place. 5 Pull the processor up and out of the slot. 6 If the heatsink is separate, attach it to the processor . 8506284.book Page 63 Thursday, July 13, 2000 11:43 AM[...]

64 Replacing and Adding Internal Devices 7 Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only be installed one way) and press firmly to install it. 8 Replace the processor support bracket using the two screws you removed in Step 4. 8506284.book Page 64 Thursday, July 13, 2000 11:43 AM[...]

Processors 65 9 Replace the EMI foam in the same orientation it was in when you removed it. 10 Close the case. (See “Closing the case” on page 31.) 11 Reconnect the power cord and all other cords you removed, then turn on the server . Installing a pr ocessor When replacing a processor , order a processor upgrade kit from Gateway . Important Gat[...]

66 Replacing and Adding Internal Devices T o add a second (or later) processor: 1 T urn off the server and disconnect the power cord and all external peripheral devices. 2 Remove the back top panel. (See “Preventing static electricity discharge” on page 25 and “Removing the back top panel” on page 28.) 3 Remove the EMI foam cover over the p[...]

Processors 67 4 Using a phillips screwdriver , remove the two screws that secure the processor retention bracket, then remove the terminator card from the processor slot you want to install the new processor in. 5 If the heatsink is separate, attach it to the new processor . 8506284.book Page 67 Thursday, July 13, 2000 11:43 AM[...]

68 Replacing and Adding Internal Devices 6 Align the new processor with the processor slot. Note that the processor slot is keyed so the processor can only be installed one way . Press it firmly to install it. 7 Secure the new processor with the processor retention bracket and the two screws you removed earlier . Important As or iginally shipped, t[...]

Replacing the battery 69 8 Replace the EMI foam in the same orientation it was in when you removed it. 9 Close the case. (See “Closing the case” on page 31.) 10 Reconnect the power cord and all other cords you removed, then turn on the server . Replacing the battery The battery provides power for the server clock and CMOS memor y , which holds [...]

70 Replacing and Adding Internal Devices Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery . Replacing the batter y resets the BIOS Setup utility to its default values. T o replace the batter y: 1 Restart the server and start the BIOS Setup utility . 2 W rite down the CMOS values from each t[...]

Replacing the battery 71 5 Remove the EMI foam cover over the processors. 6 Locate the battery on the system board (see “System board” on page 13). The battery is circular and has the positive pole mark (+) on the top. 7 Using a small, flat-bladed screwdriver , carefully remove the battery from its socket on the system board. 1 2 3 8506284.book[...]

72 Replacing and Adding Internal Devices 8 Press the new battery in the socket with the positive pole up. Be sure you press the battery down far enough for it to contact the base of the socket (it should snap into place). 9 Replace the EMI foam in the same orientation it was in when you removed it. 10 Close the case, as described in “Closing the [...]

Expansion cards 73 ■ Enter the BIOS Setup utility and compare the settings on the screen with your notes or the server hardware manuals. Correct any discrepancies then save the changes and restart the server . ■ T urn off the server , remove the cover , and make sure that all cables inside the case are attached securely . Also, make sure that t[...]

74 Replacing and Adding Internal Devices 2 On the back panel, check the hot-swap status indicator for the card you are replacing or the slot you are filling. If the slot has power , (the first LED is green) disable the card through software before replacing it. 3 Remove the back top panel according to the instructions in “Removing the back top pa[...]

Expansion cards 75 5 If the card is full-length, release the card retention mechanism at the end of the card and pull the card from the slot. 6 Insert the replacement card in the slot. Make sure it is fully seated. 7 Push the hot-swap expansion card retention clip back through the back panel until it clicks into place. 1 3 2 2 1 3 8506284.book Page[...]

76 Replacing and Adding Internal Devices 8 Close the card retention mechanism at the end of the card, if the card is full length. 9 Connect any cables to the card (see card documentation for proper cable orientation). 10 Close the case. (See “Closing the case” on page 31.) 11 Reconnect the peripherals and the power cord, then turn on the server[...]

Expansion cards 77 4 Remove the EMI foam cover over the processors. 5 Disconnect any cables attached to the card. 8506284.book Page 77 Thursday, July 13, 2000 11:43 AM[...]

78 Replacing and Adding Internal Devices 6 Remove the screw that holds the expansion card in place and pull the card carefully from its slot. 7 Insert the replacement expansion card firmly into the slot, then replace the screw you removed in Step 6. 8506284.book Page 78 Thursday, July 13, 2000 11:43 AM[...]

Expansion cards 79 8 Connect any cables to the card (see card documentation for proper cable orientation). 9 Replace the EMI foam in the same orientation it was in when you removed it. 10 Close the case. (See “Closing the case” on page 31.) 11 Reconnect the peripherals and the power cord, then turn on the server . Y ou may need to reconfigure t[...]

80 Replacing and Adding Internal Devices Adding an e xpansion card The server supports as many as two 32-bit, 33 MHz PCI expansion cards. These cards are not hot-swap cards and you must turn off the server before installing one. T o install an expansion card: 1 Set any jumpers and switches on the replacement card, if required in the card instructio[...]

Expansion cards 81 5 Locate an available slot and remove the slot cover by removing the screw that secures it in place, then pull out the slot cover . 6 Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card. 7 Replace the screw you removed earlier . 8 Co[...]

82 Replacing and Adding Internal Devices 9 Replace the EMI foam in the same orientation it was in when you removed it. 10 Close the case. (See “Closing the case” on page 31.) 11 Reconnect the peripherals and the power cord, then turn on the server . Y ou may need to reconfigure the server after installing some expansion cards. Y ou may also nee[...]

Power supplies 83 Hot-s wapping a po wer supply module If all three hot-swap power supply modules are installed, you can replace a failed module without turning the server off. T o replace a hot-swap power supply module: 1 Follow the static electricity precautions in “Preventing static electricity discharge” on page 25. 2 Determine which power [...]

84 Replacing and Adding Internal Devices 7 Align the rails on the new power supply module with the grooves at the top and bottom of the power supply and slide the power supply module in. 8 Slide the module all of the way into the space until the clip at the top clicks into place, then tighten the thumbscrew at the bottom of the power supply module.[...]

Power supplies 85 3 Remove the four screws that secure the upper drive bay bracket in place, then slide the bracket forward before lifting it from the chassis. 4 Disconnect all cables attached to the power supply . Note their locations and orientations so you can reconnect them later . 8506284.book Page 85 Thursday, July 13, 2000 11:43 AM[...]

86 Replacing and Adding Internal Devices 5 Loosen the captive thumbscrew at the bottom, center of the power supply front, then slide the power supply forward until it stops. 6 Tilt the power supply forward and lift it up and back to clear the tab on the bottom of the chassis. Captive thumbscre w 8506284.book Page 86 Thursday, July 13, 2000 11:43 AM[...]

Power supplies 87 7 Holding the new power supply at an angle, place the new power supply over the tab on the bottom of the chassis, then rotate it so that it rests flat on the bottom of the chassis. 8 Slide the power supply back to insert the tabs on the back of the power supply under the slots on the bottom of the chassis. Captive thumbscre w 8506[...]

88 Replacing and Adding Internal Devices 9 Tighten the thumbscrew at the bottom of the power supply to secure it in place. 10 Place the upper drive bay bracket on the top of the chassis. Make sure the tabs on the bottom of the bracket fit into the slots at either side of the chassis. 11 Slide the upper drive bay bracket back to set the tabs, then r[...]

Fans 89 Fa n s The server contains six hot-pluggable fans to keep the internal temperature down to acceptable levels. Replacing the fans The fans are located between the electronics bay and the drive bays. The fans are hot-plug capable so you do not need shut down the server to replace a fan. T o replace a fan: 1 Remove the back top panel. (See “[...]

90 Replacing and Adding Internal Devices 3 Place your fingers in the holes on the top of the fan and pull the fan out of the fan tray . W ait until the fan blades stop rotating before you put the fan down. 4 Insert the new fan into the fan assembly . Make sure the direction of rotation and airflow match the direction and airflow of the fan you remo[...]

Fans 91 4 Disconnect the cables from the bottom front side of the fan tray . Note the location and orientation of each cable so you can connect them correctly to the new board. 5 Remove the two screws that secure the hot-plug fan tray , then lift the tray out of the chassis and place it on a static-free surface. 8506284.book Page 91 Thursday, July [...]

92 Replacing and Adding Internal Devices 6 Remove the three screws at the bottom of the fan tray , then rotate the top of the fan tray back on its hinges to expose the fan power distribution board. 7 Lift off the plastic board shield, then remove the four screws that secure the fan power distribution board to the bottom of the fan tray and lift the[...]

Fans 93 8 Place the new fan power distribution board in the fan tray and secure it with the four screws you removed in Step 7. 9 Place the plastic board shield over the fan power distribution board, then close the fan tray and secure it with the three screws you removed in Step 6. Plastic board shield Fa n p o w e r distribution board To p o f f a [...]

94 Replacing and Adding Internal Devices 10 Place the fan tray in the chassis and secure it with the screws you removed in Step 5. 11 Reconnect the cables you removed in Step 4. 12 Replace all of the fans in the fan tray . 13 Close the case. (See “Closing the case” on page 31.) 14 Reconnect the power cord and all external peripherals, then turn[...]

Replacing the front panel board 95 Replacing the fr ont panel board The front panel board is mounted on the front of the chassis, inside the front panel. T o replace the front panel board: 1 T urn off the server and disconnect the power cord and all external peripherals. 2 Remove the front top panel. (See “Removing the front top panel” on page [...]

96 Replacing and Adding Internal Devices 6 Install the new front panel board by placing the board in position and replacing the two screws you removed in Step 4. 7 Close the case. (See “Closing the case” on page 31.) 8 Reconnect the power cord and the external peripherals, then turn on the server . 8506284.book Page 96 Thursday, July 13, 2000 1[...]

Replacing the hot-plug PCI indicator board 97 Replacing the hot-plug PCI indicator boar d The hot-plug PCI indicator board is mounted on the back panel of the chassis, above the hot-plug PCI slots. T o replace the hot-plug PCI indicator board: 1 T urn off the server and disconnect the power cord and all external peripherals. 2 Remove the back top p[...]

98 Replacing and Adding Internal Devices 5 Install the new front panel board by placing the board in position and replacing the two screws you removed in Step 4. 6 Plug the hot-plug PCI indicator board cable into the connector on the new board. 7 Close the case. (See “Closing the case” on page 31.) 8 Reconnect the power cord and the external pe[...]

Replacing the system board 99 3 Remove all expansion cards from the server . (See “Replacing a hot-swap PCI card” on page 73 and “Replacing an expansion card” on page 76.) 4 Disconnect all cables from the system board. Note the location and orientation of each cable as you remove it. 5 Remove the four screws that secure the electronics bay [...]

100 Replacing and Adding Internal Devices 6 Remove the memory board retention bracket by removing the screw at the back end, sliding the bar forward, and lifting the bracket out of the slot. 8506284.book Page 100 Thursday, July 13, 2000 11:43 AM[...]

Replacing the system board 101 7 Pull the memory board out of the chassis and put it on a static-free surface. 8 Remove the EMI foam cover over the processors. Boards shown outside chassis f or clarity 8506284.book Page 101 Thursday, July 13, 2000 11:43 AM[...]

102 Replacing and Adding Internal Devices 9 Remove the processors by removing the screws and the retention bracket. 10 Remove all of the VRMs from the system board by pulling the clips back and pulling the VRM out of the socket. 8506284.book Page 102 Thursday, July 13, 2000 11:43 AM[...]

Replacing the system board 103 11 Remove the plastic hot-plug PCI curtains from the electronics bay by pulling them out of the supports at each end. 8506284.book Page 103 Thursday, July 13, 2000 11:43 AM[...]

104 Replacing and Adding Internal Devices 12 Lift out the plastic system board shield, then remove the two screws and pull out the system board. 13 Remove the new system board from its anti-static bag and set any jumpers that you may need to set for your configuration. See “System board” on page 13 and “Setting the system board jumpers” on [...]

Replacing the system board 105 14 Place the new system board in the chassis and secure it with the screws you removed in Step 12. 8506284.book Page 105 Thursday, July 13, 2000 11:43 AM[...]

106 Replacing and Adding Internal Devices 15 Replace the plastic system board shield, then replace the plastic hot-plug PCI curtains in the electronics bay . 16 Replace all of the VRMs in the system board. Press each one firmly into the socket until the clips snap into place. 8506284.book Page 106 Thursday, July 13, 2000 11:43 AM[...]

Replacing the system board 107 17 Replace all of the processors in the system board and secure them with the retention brackets and two screws each. 8506284.book Page 107 Thursday, July 13, 2000 11:43 AM[...]

108 Replacing and Adding Internal Devices 18 Replace the EMI foam cover over the processors. 8506284.book Page 108 Thursday, July 13, 2000 11:43 AM[...]

Replacing the system board 109 19 Replace the memory board in the chassis, then replace the memory board retention bracket by hooking the bar over the edge of the electronics bay and securing the other end with the screw you removed in Step 6. 8506284.book Page 109 Thursday, July 13, 2000 11:43 AM[...]

110 Replacing and Adding Internal Devices 20 Slide the electronics bay back into the chassis and secure it in place with the four screws you removed in Step 5. 21 Reconnect the system cables to the appropriate connectors on the system board. See “System board” on page 13 for reference. 22 Replace the expansion cards and connect any required cab[...]

About the BIOS Setup utility 111 5 Using the BIOS Setup Utility About the BIOS Setup utility The server BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utility by restarting the server , the[...]

112 Using the BIOS Setup Utility As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. ■ F1 opens the Help screen, providing general hel[...]

Updating the BIOS 113 Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway W e b site (www .gatewayatwork.com) and install the new version from a diskette. T o update the BIOS you need to perform the following tasks in sequence: ■ Create a bootable diskette ■ No[...]

114 Using the BIOS Setup Utility Setting the system boar d jumper s The system board has three jumpers. Each of these jumpers has a specific function described in the sections below . The CMOS Clear jumper The CMOS (complimentary metal-oxide semiconductor) Clear jumper on the system board (pins 1 through 3 of jumper J9F2) lets you clear all BIOS Se[...]

Setting the system board jumpers 115 P assw or d Clear jumper The Password Clear jumper on the system board (pins 5 through 7 of jumper J9F2) lets you delete the passwords. (See the figure on page 13 for the location of the jumper .) The following table shows the settings required to perform this task. Make sure you turn off the server and unplug t[...]

116 Using the BIOS Setup Utility BOO T Option jumper The BOOT Option jumper on the system board (pins 9 through 11 of jumper J9F2) lets you recover the BIOS. (See the figure on page 13 for the location of the jumper .) The following table shows the settings required to perform those tasks. Make sure you turn off the server and unplug the power cord[...]

Setting the system board jumpers 117 4 Close the case by following the instructions on page 31, then reconnect the power cord. 5 Place the bootable diskette containing the BIOS files into drive A:, then turn on the server . At the start of the BIOS recovery process, the server beeps once. The recovery process may take a few minutes. 6 When the proc[...]

118 Using the BIOS Setup Utility 8506284.book Page 118 Thursday, July 13, 2000 11:43 AM[...]

Avoiding power source problems 119 6 Mana ging the Ser ver A v oiding po wer sour ce prob lems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect the server against power source problems. Sur ge suppressors During a power surge, the voltage level of electricity coming into the server can increase far above nor[...]

120 Managing the Server Line conditioner s A line conditioner protects the server from the small fluctuations in voltage from an electrical supply . Most systems can handle this variation ( line noise ) without problems. However , some electrical sources include more line noise than normal. Line noise can also be a problem if the server is located [...]

Maintaining and managing your hard drive 121 Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files. Check Disk checks the hard drive for bad sectors or lost allocation u[...]

122 Managing the Server Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. Y ou can use the software that came with your tape backup drive or your large capacity disk[...]

Maintaining and managing your hard drive 123 Deleting temporary Internet files As you visit W eb sites, your browser stores temporar y Internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your server . Files are saved in the disk cache until the space designated for the cache [...]

124 Managing the Server Pr otecting the ser ver against viruses A virus is a program that attaches itself to a program or data file on a computer , then spreads from one computer to another . Viruses can damage data, cause computers to malfunction, and can display annoying or offensive messages. Some viruses can go unnoticed for long periods of tim[...]

System administration and control 125 System administration and contr ol The server has three server-management tools included to enable administration and control of W indows NT environments. These tools are Intel ® Server Control (ISC), ManageX Event Manager , and the Direct Platform Control (DPC) Console. Each tool provides some of the system s[...]

126 Managing the Server Direct Platf orm Control (DPC) Console The Direct Platform Control (DPC) Console provides remote emergency management of servers. The DPC Console is independent of the server operating system and provides a means to remotely diagnose problems or verify the state of the server . It will also turn the server on or off. Y ou ca[...]

System administration and control 127 Using passw ords If you set and enable a user password but not an administrator password, enter the user password to boot the server with limited BIOS Setup access. If you set and enable both a user and an administrator password: ■ Enter either one to boot the server and enable the keyboard and mouse ■ Ente[...]

128 Managing the Server Summary of software security features The following table lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the BIOS Setup utility and go to the Security Menu. The table also refers to other Setup utility menus. For more informa[...]

System administration and control 129 Control access to the system other than BIOS Setup (set user pass word) T o control access to the system, set a user password and enab le the P assword on Boot option using the BIOS Setup utility . Once set, passw ords can be disabled b y deleting the password or by changing the P assw ord Clear jumper . See ?[...]

130 Managing the Server System reco ver y T ake precautions that allow you to recover damaged files and recover your system in the event that your hard drive is damaged or your BIOS or system files get corrupted. Creating a star tup diskette If your server hard drive is damaged, you may not be able to start the ser ver from the hard drive. A startu[...]

Introduction 131 7 T r oub leshooting Intr oduction If the server does not operate correctly , re-read the instructions for the procedures you have performed. If an error occurs within a program, refer to the documentation supplied with the program. This section identifies solutions to some possible problems. T r oubleshooting c hec klist Before tu[...]

132 Troubleshooting T r oubleshooting guidelines As you troubleshoot the server , keep the following guidelines in mind: ■ Never remove the chassis cover while the server is turned on. ■ Do not attempt to open the monitor; it is extremely dangerous. Even if the power is disconnected, stored energy in the components can be dangerous. ■ If a pe[...]

Diskette drive problems 133 Diskette drive pr oblems The system does not recognize the diskette drive The diskette drive will not read, write, or format The CD drive cab les are not installed correctly Open the ser v er , then make sure all cables betw een the IDE controller and the CD drive are correctly connected. The CD drive ma y be def ective [...]

134 Troubleshooting The diskette drive LED illuminates continuousl y H a rd d r i v e p ro b l e m s The server does not recogniz e a SCSI drive Memory and processor pr oblems The system detected memory error s during start up Probable cause Solution The disk ette is corrupted Remove the disk ette from the dr ive . If the light remains on, tr y res[...]

Modem problems 135 The system does not recognize a new or second pr ocessor Modem pr oblems The system does not recognize the modem A memor y chip is f aulty Replace the card with the f aulty chip. Third-party diagnostic programs can help determine which chip or memor y segment is f ailing. Probable cause Solution The processor was installed incorr[...]

136 Troubleshooting P eripheral/Adapter pr oblems The system does not recognize a SCSI device The system does not recognize an expansion card Probable cause Solution The device needs to be added as new hardw are Fr o m t h e Control Panel windo w ( Star t | Settings | Contr ol Pa ne l ), double-clic k Add New Har dware . F ollow the on-screen instr[...]

Printer problems 137 Printer pr oblems The printer will not turn on The printer is turned on but will not print The printer prints garbled te xt Probable cause Solution The printer is not tur ned on Make sure that the po wer s witch is depressed or set to the On position. If the printer is turned on, the green power LED should be illuminated. The p[...]

138 Troubleshooting System pr oblems The system will not star t up The system is non-responsive The keyboar d does not work Probable cause Solution The system is not connected to an A C outlet Make sure that the pow er cable is connected to an operating A C p ow er source. V oltage selection s witch not set correctly Make sure that the v oltage sel[...]

System problems 139 The mouse does not work The server power and reset b uttons are not responsive: A ke y was depressed while the ser v er was starting up C l e a rt h es t i c k i n gk e y ,t h e nt u r no f ft h es e r v e r ,w a i tf o ra f ew seconds , then turn the ser ver bac k on. The ke yboard is not plugged in or connected properly Make s[...]

140 Troubleshooting Video pr oblems The system is running but the screen is blank Probable cause Solution The monitor is not tur ned on Mak e sure that the monitor is plugged in and tur ned on. If the monitor is tur ned on, the green po wer LED should illuminate. The monitor data cable is not connected Make sure that the monitor data cable is conne[...]

Video problems 141 The image on the screen is dim or difficult to read The color monitor displays e ver ything in blac k and white The display ed character s are garbled Probable cause Solution The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs until the te xt becomes clear . Sunlight is glaring of[...]

142 Troubleshooting The video is distorted Err or messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however , may indicate a problem that requires you to consult the troubleshooting section of this manual. P[...]

Error messages 143 Decreasing av ailable memor y Y our BIOS configuration is incorrect. Enter the BIOS Setup utility , then make sure the settings are correct. Diskette driv e is not recognized See “ The system does not recogniz e the diskette drive ” on page 133 for a possible solution. Diskette driv e 0 seek to track 0f a i l e d Enter the BI[...]

144 Troubleshooting Inv alid pass word Enter your pass word again, make sure to enter it correctly . Be aw are that some pass words are case sensitiv e. I fy o ud on o tk n o wt h ep a s s w o r d ,y o um a yn e e dt or e i n s t a l l the software y ou are tr ying to access. Star tup passw ords are stored in BIOS. If this pass word has been set an[...]

Error messages 145 Time and date not set Open the BIOS Setup utility , then set the system date and time. Write protect error Move t he write-protection tab over the hole on the bac k of the diskette . Error message Solutions 8506284.book Page 145 Thursday, July 13, 2000 11:43 AM[...]

146 Troubleshooting 8506284.book Page 146 Thursday, July 13, 2000 11:43 AM[...]

Safety, Regulatory, and Notices 147 A Saf ety , Regulator y , and Notices The Gateway 8450R Server originally shipped with a Class A rating according to FCC rules part 15. Later modifications may have improved the rating to Class B. T o check the rating of the server as shipped to you, check the FCC label at the back of the chassis for the rating. [...]

148 Safety, Regulatory, and Notices ■ Openings in the server case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the server for ventilation when you set up your work area. Never insert objects of any kind into the server ventilation openings. ■ Some pro[...]

Safety, Regulatory, and Notices 149 Wa r n i n g s WARNING: English (US) A VER TISSEMENT : Français WARNUNG: Deutsch A VVERTENZA: Italiano ADVERTENCIAS: Español The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing only to qualified personnel. Le bloc d'aliment[...]

150 Safety, Regulatory, and Notices After you hav e completed the six SAFETY steps above , you can remov e the system covers . T o do this: 1 Unlock and remov e the padlock from the back of the system if a padlock has been installed. 2 Remove and sav e all screws from the cov ers. 3 Remove the cov ers. Une fois T OUTES les é tapes pr é c é dente[...]

Safety, Regulatory, and Notices 151 The system is designed to operate in a typical office environment. Choose a site that is: ■ Clean and free of airborne par ticles (other than normal room dust). ■ Well ve ntilated and away from sources of heat including direct sunlight. ■ Aw ay from sources of vibration or physical shock. ■ Isolated from [...]

152 Safety, Regulatory, and Notices Regulatory compliance statements Rack mounting If rack mounted units are installed in a closed or multi-unit rack assembly , they may require further evaluation by Certification Agencies. The following items must be considered: ■ The ambient within the rack may be greater than room ambient. Installation should [...]

Safety, Regulatory, and Notices 153 An FCC compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details. The Ringer Equivalence Number (REN[...]

154 Safety, Regulatory, and Notices Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company . The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service [...]

Safety, Regulatory, and Notices 155 CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the analogue Public Switched T elephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual T one Multi Frequency (DTMF) signaling. This equipment[...]

156 Safety, Regulatory, and Notices New Zealand T elecommunication statement (for pr oducts fitted with T elepermit appro ved modems) The grant of a T elepermit for any item of terminal equipment indicates only that T elecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the[...]

Safety, Regulatory, and Notices 157 T elevision antenna connector s protection (f or systems fitted with T V/cable TV tuner cards) External television antenna gr ounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against [...]

158 Safety, Regulatory, and Notices Reference Grounding component 1 Electric ser vice equipment 2 P ower service grounding electrode system (NEC Ar t 250, Par t H) 3G r o u n d c l a m p s 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 8 10-20) 6G r o u n d c l a m p 7 Antenna lead-in wire 1 3 4 5 6 7 2 Antenna an[...]

Safety, Regulatory, and Notices 159 Notices Copyright © 2000 Gateway , Inc. All Rights Reserved 4545 T own Centre Cour t San Diego, CA 92121 USA All rights reserved This publication is protected b y cop yright and all rights are reser ved. No part of it may be reproduced or transmitted by any means or in any f or m, without prior consent in writin[...]

160 Safety, Regulatory, and Notices 8506284.book Page 160 Thursday, July 13, 2000 11:43 AM[...]

System Specifications 161 B System Specifications The following specifications are for the standard configuration. The server may contain optional equipment. All specifications are subject to change. Case size 17.5 in. (444 mm) x 26.5 in. (673 mm) x 7.0 in. (178 mm) Processors As many as f our Intel ® Pe n t i u m ™ III Xeon processors operating[...]

162 System Specifications En vir onmental s pecifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Expansion slots T wo 32-bit, 33 MHz PCI slots, f our 64-bit, 33 MHz hot-plug PCI slots, and two 64-bit, 66 MHz hot-plug PCI slots all [...]

Index 163 Inde x Numerics 5.25-inch device installing 49 removing 50 A access control 129 accessories, safety precautions 148 adapter cards hot-plug, replacing 73 installing 80 replacing 76 troubleshooting 136 add-in cards hot-plug, replacing 73 installing 80 replacing 76 troubleshooting 136 additional information, getting vi adjusting the monitor [...]

164 Index checking hard disks in Windows NT 121 checking hard drive space 121 checklist, troubleshooting 131 closing, case 31 CMOS Clear jumper, setting 114 components control panel board 16 front panel board 16 hot-plug PCI indicator board 17 hot-swap backplane 15 system board 13 system interior 11 conditioner, line 120 configuration, verifying 13[...]

Index 165 replacing 90 replacing 89 FAQ (frequently asked questions), accessing vi FCC notice 152 features back panel 10 bezel 8 control panel board 16 CPU 7 , 61 front bezel 8 front panel 9 front panel board 16 hot-plug PCI indicator board 17 hot-swap backplane 15 internal 11 memory 7 , 52 , 57 ports 7 processor 7 , 61 software security 128 system[...]

166 Index J jumper BOOT Option, setting 116 CMOS Clear, setting 114 Password Clear, setting 115 settings 114 system board, location 13 K keyboard booting without one 129 port location 11 troubleshooting 138 L LAN 100 Mbit speed LED 10 activity LED 10 port location 10 LEDs 100 Mbit speed 10 control panel board, location 16 disk activity 16 front pan[...]

Index 167 LAN 10 mouse 11 network 10 parallel 11 serial 11 USB 10 video 10 POST, explained 21 power button 20 button location 16 disabling power button 128 indicator LED 16 input specifications 162 LED 20 source problems 119 supply specifications 161 uninterruptible supplies 120 Power menu, Setup utility 112 power supply, replacing 84 power-on self[...]

168 Index power supply 84 power supply module, hot-swap 83 processor 62 SCSI backplane 40 SCSI drive bay 40 SCSI drive indicator board 40 system board 98 top panel, back half 33 top panel, front half 31 reset button location 16 button, disabling 128 resetting the system, Windows NT 23 S safety accessories 148 battery warnings 70 general precautions[...]

Index 169 processor 161 system 161 temperature 162 starting the system 20 startup diskette, creating 130 startup, troubleshooting memory errors 134 static electricity, preventing 25 surge suppressors 119 switch chassis intrusion 126 control panel board, location 16 front panel board, location 16 NMI 16 power 16 reset 16 sleep 16 system administrati[...]

170 Index user password, access 127 using passwords 127 safety precautions 148 utilities, hard drive maintenance 120 utility, BIOS Setup 111 V verifying your configuration 131 video black and white on color monitor, troubleshooting 141 blank screen, troubleshooting 140 dim screen, troubleshooting 141 distorted display, troubleshooting 142 garbled d[...]

A MAN US 8450R SYS GDE R0 6/00 8450R Ser ver S yst em Manual[...]