Gateway 980 manual

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i Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii Installing an IDE drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installing a SCSI hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Installing memo ry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

iii A Server S pecifi cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 System specific ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 System board specific ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1[...]

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1 1 Chec king Out Yo u r G a t e w a y Ser ver Read th is chapter to learn: ■ Where drives, ports, jacks, and co ntrols are located ■ Where system board components are located ■ What he lp resources a re availab le[...]

2 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Fr ont CD drive USB por ts Disk ette driv e P ower b utton Addi tion al dr ive ba ys Reset b utton Key l ock Cov er release latch Cov er release latch P ower indi cator Hard driv e indi cator[...]

3 Front www .gatew a y .co m Hot-s wa p drives[...]

4 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Bac k Mouse por t Serial port P o wer conn ector USB por ts Pa ra l l e l p o r t Card retenti on cover lev er Monitor p or t K eyboa rd por t Rear f an System bo ard thumbsc rew K ens ingt on loc k slot P o wer conn ector LAN jac k (RJ-45)[...]

5 Int erio r www .gatew a y .co m Interior Rear fa n Card retention cov er release latch Full-leng th card rete ntio n clip Cable clip Hot-s wap ba y f an PCI card f an Cable cl ip SCSI bac kplane[...]

6 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m System boar d Left side Proc essor 1 Proc essor 2 64-bit PCI card slots 32-bit PCI card slot Rear f an connec tor[...]

7 System board www .gatew a y .co m Right side F ront panel conne ctor Main p ower conn ector V oltag e regulator slo t 2 Disk ette driv e con nector V oltag e regulator slo t 1 Memor y module s lots Primary IDE connecto r Secondary IDE co nnector SCSI 2 connecto r SCSI 1 connecto r PCI ca rd fan co nnect or Config uration j umper JP7 Hot -sw ap ba[...]

8 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Getting Help In addition to y our operating system’ s documentation, yo u can use the following informa tion resourc es to help you use your server . Server Companion CD Use the Server Companion CD to access file utilities, W indows 2000 Server drivers, and docu mentation for yo[...]

2 9 Setting Up Y our Ser ver Read thi s chapter to le arn how to: ■ Use your serv er safely ■ Start and turn off your server ■ Restart (reboot) your server ■ Set u p the ope rati ng sys tem[...]

10 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Setting up the har dware T o make sure that your working environment is safe: ■ Use a clean, dry , flat, stabl e surf ace fo r your serve r . Al low at least 6 inc hes at the rear of the serv er for cabling and air circulation. ■ Use the instructions on your server’ s setup poster to [...]

11 Prot ecti ng fr om pow er so urce p robl ems www .gatew a y .com Pr otecting from po wer sour ce pr ob lems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source pro blems. Surge pr otector s During a p ower surge, the voltage level of electricity coming into your server can inc[...]

12 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Line conditio ners A line conditioner protects your server from the small fluctuations in voltage from an electrical suppl y . Most serv ers can handle this variation, called line noise, without pro blems. However , some el ectrical sour ces include more line noise than normal. Lin e noise [...]

13 Starting y our server www .gatew a y .com Star ting y our ser ver Before you start your server for the first time: ■ Make sure that the server an d monitor are plug ged into a power outlet or surge protector and that th e surge protector (if you are usin g one) is turned on. ■ M a k e s u r e t h a t a l l c a b l e s a r e c o n n e c ted s[...]

14 Chapter 2: Setting Up Y our Serve r www .gatew a y .com If nothing happens when yo u press the power button: ■ Make sure that the power co rds are plugged in securely and that your surge protector (if you a re using one) is plugged in and turned on. ■ Make sure that the monitor is connected to the server , plugged into the power outlet or su[...]

15 Turn ing off your s erver www .gatew a y .com T urning off y our ser ver Every time you turn off your server , first shut down the operating s ystem. Y ou may lose data if you d o not follow the correct procedure. T o turn off the server: 1 See the opera ting system’ s docum entatio n or online help for instructions on shutting do wn the opera[...]

16 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Setting up the operating system If you ordered your server with the operating system already installed by Gateway , it is completely inst alled and the basic settings are already configured. See your operating system’ s documentation for instructions on c onfiguring advanced settings for [...]

3 17 Maintaining Y our Ser ver Read t his chapter to learn how to: ■ Care for your serve r ■ Record t he BIOS configur ation ■ Manage your server and ne twork[...]

18 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Caring f or y our ser ver T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your server , we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from eq[...]

19 Caring fo r your server www .gatew a y .com Cleaning tips ■ Alw ays turn off you r serve r and othe r per iphe ral devic es bef ore clea ning any com ponents. ■ Use a damp, lint-free c loth to clean your serv er and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the fini sh on components. ?[...]

20 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Cleaning the tape drive If you use a tape drive to back up y our files, regular mai ntenance will lengthen the life of the drive. T o maintain the drive’ s reliability: ■ Clean the drive month ly with the cleaning cartridge included with the drive. ■ Remove the tape from the drive wh[...]

21 Prepa ring for sy stem recov ery www .gatew a y .com Preparing f or system reco ver y If your system files a re corrupted, you may not be a ble to start the server from the hard drive. Startup disk ettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’ s do cumentation or online help for in[...]

22 Chapter 3: Maintaining Y our Serv er www .gatew a y .com System administration Gatewa y Server Mana ger Gateway Server Manager lets you manage multiple computers on a Wi ndows network from a single window , the n impl ement commands and policies across the network with a single actio n. W ith Gateway Server M anager , you can run system manageme[...]

23 System a dministr ation www .gatew a y .com 3 Select the password to set according to the following table. 4 T y pe the password and press E NTER , th en type it ag ain and pr ess E NTER . 5 Save your changes and exit th e BIOS Setup utility . Option Description Supervisor pass word T o control acces s to sys tem confi gurat ion, set a superviso[...]

24 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using y our Serv er Companion CD Y ou can use your Server Comp anion CD to : ■ Ins tall ha rdwa re d riv ers ■ Install programs ■ View server document ation Instructions for using the CD are provid ed in Using Y o ur Server C ompanio n CD .[...]

4 25 Installing Components Read thi s chapter to le arn how to: ■ Open and close the ser ver case ■ Ins tal l driv es ■ Install expansion c ards and memo ry modules ■ Install processors and rep lace voltage regulators ■ Check a nd repla ce the power su pplies ■ Replace the SCSI backplan es ■ Rep lace th e syst em boar d ■ Replac e c[...]

26 Chapter 4: Installing Co mponents www .gatew a y .com Preparing to install components Selecting a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a stab le s urfac e on w hich t o set your serve r ■ H a s e n o u g h r o o m[...]

27 Preve nting static electrici ty dischar ge www .gatew a y .com Pre venting static electricity disc har g e The components inside yo ur server are extremely sensitive to static electricity , also known as electr ostati c disch arge (ESD). Before working with server components, follow these guidelines: ■ T urn off the server , then unp lug the p[...]

28 Chapter 4: Installing Co mponents www .gatew a y .com Opening the server case Because the components inside your serv er are extremely sens itive to static electricity , make sure that you follow the instructio ns at the beginning o f this chapter t o avoid stat ic electric ity damage . T o open the server case: 1 Follow the instructions in “P[...]

29 Opening the serv er case www .gatew a y .com 3 Unlock th e front cov er . 4 Press the two front cover release latches, then pul l the cover away from the server . 5 For more stability , place the server on its side. Rele ase la tch Loc k Release latch[...]

30 Chapter 4: Installing Co mponents www .gatew a y .com 6 Loosen the three captive th umbscrews that secure the side pa nel to the server . 7 Slide the side pa nel toward the front of the case about ½ inch, th en lift the panel away from the server . Thumbs crew s[...]

31 Opening the serv er case www .gatew a y .com 8 If your server has an air duct, pull the tab on the right until it relea ses the duct from the serve r , then lift the duct away from the ser ver .[...]

32 Chapter 4: Installing Co mponents www .gatew a y .com Closing the ser ver case T o close the server case: 1 For more stability , place the server on its side. 2 Make sure that all of the in ternal cables are arranged inside the case so they will not be pin ched when you close the case. 3 Replace the air duct if one came with your server . 4 Alig[...]

33 Closing the server case www .gatew a y .com 7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing the cover against the case. 8 Lock the front cover . 9 Reconnect the power cords and all other cables.[...]

34 Chapter 4: Installing Co mponents www .gatew a y .com Installing drives Y our serv er’ s basic config uration includes one CD drive and one 3 .5-inch diskette drive. Y our server also has two additional 5.25-inch drive bays. Y our ser ver can have up to eight SCSI hard drives in the hot-swap bay behind the fron t access door . As you prepare t[...]

35 Installi ng driv es www .gatew a y .com ■ If cable-select is available ( drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the driv es it connects. Y ou can override these assignments using the jumpers on the drives. ■ If cable-select is not a vailable and only one drive is attached to an IDE[...]

36 Chapter 4: Installing Co mponents www .gatew a y .com 3 If yo u ar e rep lacing a driv e, go to Step 7 . - OR - If you are adding a new drive, press and hold the two locking clips aga inst the bay’ s 3.5-i nch drive adapter , then pull it out of the server . 4 Press the drive bay face plate release tabs inward, then pull the face plate away fr[...]

37 Installi ng driv es www .gatew a y .com 5 If you are addi ng a 3.5-inch ha rd drive, use the screws that came with your IDE hard drive to secure the drive to the 3.5-inch drive adapter . - OR - IDE hard driv e scre ws IDE ha rd dr ive sc rews[...]

38 Chapter 4: Installing Co mponents www .gatew a y .com If you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mounting rail to th e adapter , remove the rails, then atta ch the rails to the sides of yo ur new drive. T wo screws for mounting the rail onto CD and diskette drives are stored [...]

39 Installi ng driv es www .gatew a y .com 8 If you are removing a drive fro m one of the top two bays, first remove the 3.5-inch dis kette drive so you can reach the 5.25-in ch drive’ s release latch. 9 Press the old drive ’ s release latches against the drive , then pull the drive out of the b ay .[...]

40 Chapter 4: Installing Co mponents www .gatew a y .com 10 Remove the screws that secure the mo unt ing rails to the old drive, then use the screws to attach the rails to the new d rive. Screws for mounting th e rails onto most tape driv es are stored in the case near the full-lengt h card retention clips. 11 Set any jumpers on the new drive. See [...]

41 Installi ng driv es www .gatew a y .com 13 Connect the drive cables. For more information, see the driv e’ s documentation . 14 Follow the instructions in “Closing the server case” on page 32 .[...]

42 Chapter 4: Installing Co mponents www .gatew a y .com Installin g a SCSI har d drive Use this proced ure to add or re place hard drives in the hot-swap ba y . Y our ser ver supports up to eight 1-inch high 3 .5-inch SCA SCSI ha rd drives. Y ou can purc hase additional SCSI dr ives through your Gateway sales representative. T o install a hard dri[...]

43 Installi ng driv es www .gatew a y .com 2 If a drive has failed, determine which drive ha s failed by running st orage console software. Match the software’ s SCSI ID for the failed drive with the SCSI ID num ber to the left of the hot-swap bays. 3 Pull the drive tray’ s lever away from the serv er , then pull the tray straigh t out of the s[...]

44 Chapter 4: Installing Co mponents www .gatew a y .com If y ou are adding a new drive, re move the bag taped t o the inside of the drive tray , then remove the screws from the bag. 5 Line up the screw holes in the new d riv e with the holes in the side of the drive tray , then secure the drive to the tray with the four screws you removed in Step [...]

45 Inst alling me mory www .gatew a y .com Installing memor y When you upg rade your server memor y , make sure that you install t he correct type of memory module for your server . Y our ser ver uses PC2100 DDR SDR AM registered ECC DIMM memor y . The followi ng illustration shows the location of the memo ry modules on the system board. Wa r n in [...]

46 Chapter 4: Installing Co mponents www .gatew a y .com T o install or replace memor y: 1 Follow the instructions in “Preventing static electricity discha rge” on page 27 . 2 Follow the instructions in “Opening the server cas e” on page 28 . 3 Pull the plastic tabs away from the sides of the memory module sl ot. If you are replac ing a mem[...]

47 Insta lling PCI exp ansion car ds www .gatew a y .com Installing PCI expansion car ds Y our serv er uses the PCI-X bus. Use the following chart to determine the PCI slot you should install your exp ansion card into. PCI slot Description 1 Alwa ys runs at 64 -bit/66 MHz. Su pports 32-bit a nd 64 -bit cards , 3.3 V or univ ersal. 2-3 P aired s lot[...]

48 Chapter 4: Installing Co mponents www .gatew a y .com T o replace, add, or reseat a PCI expansion card: 1 Follow the instructions in “Preventing static electricity discha rge” on page 27 . 2 Follow the instructions in “Opening the server cas e” on page 28 . 3 If you are repl acing a card, disconnect any cables that are a ttached to the o[...]

49 Insta lling PCI exp ansion car ds www .gatew a y .com 5 Pull the card retention cover’ s release lever , then swing the retention c over away from the expa nsion cards. 6 If you are replac ing a card, remove the old expansion card. Y ou can slightly seesaw the card end-to-end to loo sen the card, but do not bend the card sideways. 7 Press the [...]

50 Chapter 4: Installing Co mponents www .gatew a y .com 8 Push the card retention cover against th e expansion cards unt il the retention cover clicks into place under the release lever . - OR - Press on the c ard retention cover lever on t he back of the server unti l the lever is flush with th e back of the case. 9 If you are installing a full-l[...]

51 Insta lling PCI exp ansion car ds www .gatew a y .com 10 Connect any cables to the card. For more information, see the instructions in the card’ s documentation. 11 Follow the instructions in “Closing the server case” on page 32 . 12 See the card’ s documentation for software installation instruction s.[...]

52 Chapter 4: Installing Co mponents www .gatew a y .com Installing a pr ocessor The server is compatibl e with Intel ® Xeon processors with 512 KB cache . The server automatically detects the processors each time you turn on the server . Whenever you install new proc essors, you should first install the most c urrent version of the BIOS. For more[...]

53 Install ing a proces sor www .gatew a y .com 4 If your server has a passiv e heat sink, pres s down on the heat sink locking l e v e r o n e a c h s id e , p u s h t h e m s l i g h t l y a w a y f r o m t h e h e a t s i nk , t h e n l i f t the levers out of the way . - OR - If your server has a heat sink with a fan, press down on the heat sin[...]

54 Chapter 4: Installing Co mponents www .gatew a y .com 5 Remove the he at sink. 6 Press down on the processor locking leve r , push it sligh tly away from the processor , then rotate the lev er a full 135° to release the processor . 7 Remove t he old processor . 8 Install the new processor into the processor socket. Make sure that: ■ The proce[...]

55 Install ing a proces sor www .gatew a y .com 12 If your heat sink has a fan, plug the fan into the connect or on the system board next to the heat sin k. 13 If you have installed a new processor into the lower (processor 2) slot for the first time, you also need to install a vol tage regulator for the processor . If you ordered the processor fro[...]

56 Chapter 4: Installing Co mponents www .gatew a y .com Installing a v oltage regulator T o install a v oltage regulator: 1 Follow the instructions in “Preventing static electricity discha rge” on page 27 . 2 Follow the instructions in “Opening the server cas e” on page 28 . 3 If you are installing a new voltage regulator , go to Step 5 . [...]

57 Replaci ng the power s upply www .gatew a y .com Replacing the po wer suppl y Y our serv er uses hot-swappa ble redundant power supplies. If one of the two power supplies fails, the other power su pply supports the server whi le yo u replace the failed power su pply . Y ou do not need to turn off the server or discon nect pe riphera l device s t[...]

58 Chapter 4: Installing Co mponents www .gatew a y .com T o replace the power s upply: 1 Examine the LED indicators on the bac k of each power supply to identify the failed power supply . The power supply has fa iled if the center LED indicator is on. Server is turned on Fa u l t i n p o w e r supply (center LE D) P ower sup ply is connec ted to A[...]

59 Replaci ng the power s upply www .gatew a y .com 2 Unplug the power co rd from the failed power su pply . 3 While pr essing the po wer suppl y’ s leve r release latch, pull the lever away from the server . 4 Pull the power supply straight out of the server . 5 Slide the new power supply into the powe r supply bay as far as it will go, then swi[...]

60 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the SCSI bac kplane Y our serv er has two hot-swap cages that can each hold four SCSI drives. Ea ch hot-swap ca ge is connected to a SCSI backpl ane. The pictures in this procedure show replacing the upper SCSI backplane. The oth er backplane can be replaced in the same manner . T o[...]

61 Replacin g the SCSI ba ckplane www .gatew a y .com 6 Slide the hot-swap cage out about t wo inches from the case.[...]

62 Chapter 4: Installing Co mponents www .gatew a y .com 7 From inside the case, remove the po wer , SCSI, and manageability cables from the backplane. Th e manageability cable connector is v isible after removing the SCSI and power cables. 8 Remove the hot-swap cage completely from the server .[...]

63 Replacin g the SCSI ba ckplane www .gatew a y .com 9 Loosen the captive thum bscrew that secures the backplane to th e hot-swap cage. Thum bscrew[...]

64 Chapter 4: Installing Co mponents www .gatew a y .com 10 Slide the backplane up slightly , then lift it away from the ho t-swap cage. 11 Place the new backplane ont o the hot-swap cage, then tighten the thumbscrew . 12 Slide the hot-swap cage pa rt-way into the hot-swap b ay . Make sure that the side of t he cage marked “T op” is oriented to[...]

65 Replacin g the SCSI ba ckplane www .gatew a y .com 15 Reinstall th e fan. 16 Install each of the drives back into the hot-swap cage. Make sure that you replace the drives in the correct order by referring to y our notes from Step 4 . 17 Follow the instructions in “Closing the server case” on page 32 .[...]

66 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the system boar d T o replace the system board: 1 Follow the instructions in “Preventing static electricity discha rge” on page 27 . 2 Follow the instructions in “Opening the server cas e” on page 28 . 3 Remove the me mory modules. For more information, se e “Ins talling m[...]

67 Replacing th e system boa rd www .gatew a y .com 10 Remove the system board tray’ s thumbscrew on the back of the case. 11 Slide the tray toward the fro nt of the case. If the tray is difficult t o move, push on the rear port panel for added leverage. Syst em bo ard tra y thumbscre w[...]

68 Chapter 4: Installing Co mponents www .gatew a y .com 12 Lift the tray away from the c ase. 13 Insert the new system board tray into the ca se, then slide the tray toward the back of the case. 14 Tigh ten the system board tray thumbscrew on the back of the c ase. 15 Reinstall the memory , processors, voltag e regulators, and fans. 16 Connect th [...]

69 Replac ing a fan www .gatew a y .com Replacing a fan The pictures in this procedure show the hot-swap bay fan. All case fans can be replaced in the same man ner . T o replace a fan: 1 Follow the instructions in “Preventing static electricity discha rge” on page 27 . 2 Follow the instructions in “Opening the server cas e” on page 28 . 3 U[...]

70 Chapter 4: Installing Co mponents www .gatew a y .com 5 Insert the new fan’ s mount ing posts into the fan mounting sl ots, then slide the fan down unti l it snaps int o place. 6 Reconnec t the fan to the system board. 7 Follow the instructions in “Closing the server case” on page 32 . Rear f an co nnect or Hot -s wap bay f an connecto r P[...]

71 Replaci ng the CMOS ba ttery www .gatew a y .com Replacing the CMOS batter y If the server clock does not keep ti me or the settings in th e BIOS Setup utility are not saved when you turn off the ser ver , replace the CMOS ba ttery with an equivalent battery . T o replace the batter y: 1 Print the appendix for BIOS Settings in this guide. 2 Open[...]

72 Chapter 4: Installing Co mponents www .gatew a y .com 6 Locate the old batt ery on the system board and note its orientation. Y ou will need to install the new ba ttery the same way . Battery[...]

73 Replaci ng the CMOS ba ttery www .gatew a y .com 7 Push the bat ter y retenti on clip away from the battery until the battery lifts up. Y ou can use a screwdriver to help lift the battery . 8 Remove t he old battery . 9 Make sure that the positive (+ ) side of the new battery is facing up, then press the new battery into the socket until it snap[...]

74 Chapter 4: Installing Co mponents www .gatew a y .com[...]

5 75 Using the BIOS Setup Utility Read thi s chapter to le arn how to: ■ Open the BIOS S etup utility ■ Update the BIOS ■ Reset the BIOS settin gs to their factory defaults ■ Reset the BIOS pa sswords[...]

76 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Opening the BIOS Setup utility The BIOS Setup uti lity stores basic setti ngs for your server . These settings incl ude basic hardware configuration, resource settings, and password security . These settings are stored and saved even when the power is off. T o open the BIOS Setup util[...]

77 Updating the BIOS www .gatew a y .com Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS update from Gateway , then install th e new version from a diskette. T o update the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Download the BIOS update from support.gateway .com . 3 Restart your server , th[...]

78 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Resetting the BIOS The Clear BIOS jumper on the system bo ard lets you return all BIOS setting s to the facto ry defaults. T o reset the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Restart your server . 3 Press F2 wh en the Gatewa y lo go scr een ap pears during s ta[...]

79 Resettin g the BIOS www .gatew a y .com 8 Remove the jumper across p ins 2-3 of j umper JP7, then place the jumpe r across pins 1-2. Th e BIOS memory is clea red. 9 Place the jumper back on to pins 2-3. 10 Follow the instructions in “Closing t he server case ” on pa ge 32 . 11 T urn on the server . A message appears saying that the CMOS Date[...]

80 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com[...]

6 81 T r oub leshooting Read thi s chapter to le arn how to: ■ Interpret error messages and code s ■ T roubleshoot ■ Get telephone support and training If the suggestions in th is chapter do not correct the prob lem, s ee “ T elephone support” on page 9 6 for more information about h ow to get help.[...]

82 Chapter 6: Troubleshoo ting www .gatew a y .com Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem ca ble and the po wer cords are con nected. ■ Do not attempt to open the monitor . T o do so is extremely dangero us. Even if t[...]

83 Error m essages www .gatew a y .com Err or message s These messages often indicate proc edural errors such as typing an incorrect keystroke or trying to sa ve a file to a write-prot ected diskette. Some messages, how ever , m ay ind icat e a p robl em th at re quire s fur the r tr oubl esho otin g. Diskette drive 0 seek to trac k 0 failed ■ Re[...]

84 Chapter 6: Troubleshoo ting www .gatew a y .com In valid partit ion tabl e ■ The master boot record may be corru pt. For troubleshooting informa tion, see “The master boot record is corrupt ed” on page 91 . In valid pas sw ord ■ Enter your password again. Some passwords are case sensiti ve. ■ If you do not know the password, you may ne[...]

85 Trou bleshoot ing www .gatew a y .com T r oubleshooting Fir st steps T ry th ese s tep s fi rst bef ore go ing to the following sections: ■ Make sure that the power cords are connected to your serv er and an AC outlet and that the AC outlet is sup plying power . ■ If you use a surge protector or a UPS, make sure tha t it is turned on and is [...]

86 Chapter 6: Troubleshoo ting www .gatew a y .com ■ Remove the side pa nel by following the ins tructions in “Closin g the server case” on page 3 2 , then make sure that a ll cables inside the case are attach ed securely . Al so, make sure that the colored cable ed ges are aligned co rrectly and that the co nnectors do not miss an y pins. ?[...]

87 Trou bleshoot ing www .gatew a y .com BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CM OS battery . For more information, see “ Replacing the CMOS battery” o n page 71 . Beeps Des cript ion T rou blesh ooting steps 1 The memor y re fres h circ uitr y on the sys tem bo ard i s faulty . Reseat th e memory or repl[...]

88 Chapter 6: Troubleshoo ting www .gatew a y .com CD driv e Y our server does not recognize a CD or the CD drive ■ Restart your server , then open the BIOS Setup utilit y by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utilit y” on page 75 [...]

89 Trou bleshoot ing www .gatew a y .com ■ Open your ser ver and make sure that the cables are connected correctly to the diskette drive and the system boar d. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side fa rthest from the power supply connection). If necess[...]

90 Chapter 6: Troubleshoo ting www .gatew a y .com Y ou receive a “Non-system disk” or “disk err or” err or message ■ Eject the diskette from the diskette drive, then press E NTER . ■ Make sure that your hard drive has an ac tive partition. For more information, see “ The master boot record is corrupted” on page 91 . Y our server do[...]

91 Trou bleshoot ing www .gatew a y .com The master boot recor d is corrupted ■ In a W indows network op erating system, repair the master boot record using FDISK. T o repair the master boot r ecord: ■ At a DOS c ommand pr ompt, ty pe fdisk /mbr , then press E NTER . Y ou need to tr oubleshoot an IDE har d drive ■ Use the GWScan utility to te[...]

92 Chapter 6: Troubleshoo ting www .gatew a y .com Keyb o a rd Liquid has been spill ed into the keybo ard ■ If you spilled liquid in the keyboard, turn off your server a nd unplug the keyboard. Clean the keyboard and turn it upsid e down to drain it. Let the keyboard dry before using it again. If the keyboard doe s not work after it dries, you m[...]

93 Trou bleshoot ing www .gatew a y .com T o check the dialing properties in Windows 2000 Server: 1 Click Start , Settings , then click Control P anel . The Control Pan el window opens. 2 Double-c lick the Modem s icon, then click Dialing Pr operties . The Dial ing P ropert ies dialog box opens. 3 Make sure that all settin gs are correct. ■ Make [...]

94 Chapter 6: Troubleshoo ting www .gatew a y .com The modem is not recognized by y our server ■ If the modem shares the te lephone line with another device, make sure that the telephone line is not in use (for example, someon e is on the telephone, or another modem is in use). ■ Shut dow n and restart your ser ver . ■ Reinstall the modem dev[...]

95 Trou bleshoot ing www .gatew a y .com Po w e r Y ou press the power b utton, but the server does not turn on ■ If the power button LED is green, the serv er is turned on, but you may not be seeing an image on the monitor . For monitor troubleshooting, see “Monit or ” on page 94 . ■ If your server is plugged into a surge protector or UPS [...]

96 Chapter 6: Troubleshoo ting www .gatew a y .com T elephone suppor t Bef ore calling Gate wa y T ech nical Support If you have a technic al problem with your server , follow these recommendations before contacting Gateway T echnical Suppor t: ■ Make sure that yo ur server is conn ected correctly to a g rounded AC outlet that is supplying power [...]

97 Telep hone suppo rt www .gatew a y .com T elephone support Gat eway offer s a w ide rang e of cu stome r se rvice , tec hni cal su ppor t, a nd information services. T elephone numbers Y ou can access the following services through your t elephone to get answers to your questions: Resource Service descrip tion How to reach Fa x o n dema nd suppo[...]

98 Chapter 6: Troubleshoo ting www .gatew a y .com T utoring and training Gateway's T ech nical Support professiona ls cannot provide hard ware and software training. In stead, Gateway recommend s the following train ing resources. Resource Service description For more informa tion In-sto re trai ning at Ga tew a y stor es Our friendly a nd kn[...]

A 99 Ser ver Specifications The following specific ations are for the standard configuratio n. Y our server may contain optional equipment. All specifications are subject to ch ange.[...]

100 Appendi x A: www .gatew a y .com System specifications Case size T ower: 7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm) Wei ght V ari es by co nfigu ration Fans 3 ch assis f ans (speed adjustab le) Ports ■ PS/2 ke yboard ■ PS/2 mous e ■ USB (4) ■ Serial ■ VG A ■ Pa ra l l e l ■ RJ-45 LAN Drives (standar d) ■ 3.5-inc h di[...]

101 Syste m board sp ecifica tions www .gatew a y .com System boar d specifications Processor Dual 6 03-pin ( E7500) or 604 -pin (E7501) s ock ets 400 MHz (E7500) or 400 MHz/533 MHz (E7501) s ystem b us Supports Intel Xeon CPU with 512 KB cache 1 VRM p er process or , 9.1 co mpliant Chipset Intel E7500 or E7501 ■ 400 MHz (E7500) o r 400/53 3 MHz [...]

102 Appendi x A: www .gatew a y .com En vir onmental specifications The following sp ecifications identify maximum environme ntal conditio ns. At no time should the server run unde r conditions which violate these specifications. Va riable Requi rements T emper ature Maxim um rate o f change: 18°F (10°C ) per hour Nonoper ating: -55 ° to 150°F [...]

103 Video sp ecifica tions www .gatew a y .com Video specifications ■ DDC 2B suppo rt ■ Integrated 230 M Hz DAC ■ 4 MB memory Resolution support Refresh Rate (Hz ) R e s o l u t i o n 4 36 06 67 07 27 57 68 59 0 1 0 0 640 × 480 ×× ×× × 800 × 600 ××× × × 1024 × 768 ×× ×× × 1280 × 1024 ×× ×× 1600 × 1200 ×× ××[...]

104 Appendi x A: www .gatew a y .com Electr onic specifications Memory map Interrupts The following table reflects a typi cal configuration, but you can chang e these interrupts. Use this info rmation to determine how to program each interrupt. The actual interrup t map is defined usi ng configuration regist ers in the I/O controller . I/O Redirect[...]

105 Electr onic sp ecificat ions www .gatew a y .com PCI interrupt r outing PCI interrupt routing in PIC mode 5U S B 6 Disk ette contro ller 7 P ara llel 8 Real-ti me cloc k 9A C P I S C I 10 11 12 Mouse c ontroller 13 System inte rrupt/FERR 14 Primary IDE 15 Secondary IDE Devic e Inter rupt A Inter rupt B In terru pt C Interru pt D Rage XL -ICH3 P[...]

106 Appendi x A: www .gatew a y .com Ad ditional specifications For more information about yo ur server , such as memory size, hard drive size, and processor type, visit Gateway’ s eSup port page at support.gateway .com . The eSupport page also has links to additional G ateway documentation and deta iled specifications for your own server .[...]

B 107 BIOS Settings Y ou can print this app endix, then record your custo m BIOS settings on t he printout. Only settin gs which can be changed are listed in this appendix. For a complete list of viewable BIOS settings, run the BIOS Se tup utility . T o view all BIOS settings: 1 Restart your serve r . 2 Press F2 when the Gateway logo sc reen appear[...]

108 Appendi x B: www .gatew a y .com BIOS menu BIOS submenu Settin g Value Main Syst em Time System Date Adv anced Plug & Pla y O/S Reset Config Data SuperIO Config uration OnBoard Flop py Controll er Serial P or t1 Address P ara llel P or t Address P ara llel P or t Mode ECP Mode D MA Channel P ara llel P or t Irq IDE Configur ation OnBoard PC[...]

109 www .gatew a y .com S. M. A. R .T . 32Bit Data T ransf er ARMD Emul ation T ype IDE Config urat ion: Seco ndar y ID E Maste r Ty p e LBA/Lar ge Mode Bloc k (Multi- Sector T ransf er) PIO Mode DMA Mode S. M. A. R .T . 32Bit Data T ransf er ARMD Emul ation T ype IDE Config urat ion: Seco ndar y ID E Slav e Ty p e LBA/Lar ge Mode Bloc k (Multi- Se[...]

110 Appendi x B: www .gatew a y .com OnBoard V GA De vice Legacy USB Support Remote Access Config uration Remote Acc ess P ower P ower Button Mode AC Powe r F a il u re Standb y Time Out Boot Quiet Boot W ait f or ‘F1’ If Error Boot De vice Priority 1 st Boot Devi ce 2nd Boot D e vice Removab le De vices 1st Remov able Device Secur ity Super vi[...]

C 111 Saf ety , Regulator y , and Legal Inf ormation Impor tant safety inf ormation Y our Gateway system is desi gned and tested to meet the latest standards for safety of in formation technolog y equipment. However, to ensure safe use of th is pro duc t, it is i mpor tant that the safe ty ins truc tio ns ma rked on the product and in the documenta[...]

112 Appendi x C: www .gatew a y .com ■ The pr oduct sho uld be oper ated only from the t ype of po wer source ind icated on the ratin g label. ■ If your computer h as a voltage selector switch, make s ure that the switch is in the proper posi tion for your area. The voltage selector switch is set at the facto ry to the correct voltage. ■ Open[...]

113 www .gatew a y .com Important Do no t use Gate wa y products in areas cla ssified a s hazardous location s. Suc h areas inc lude patient c are areas of medical and dental fac ilities , o xygen -laden envi ronments , or industrial f acili ties. Wa r n in g T o reduce the risk of fire, use only No . 26 A WG or larger teleco mmuni cations line co [...]

114 Appendi x C: www .gatew a y .com Regulator y compliance statements United State s of A merica Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A St atement The server is designated as complying with Class A requirements if it bares the following text on the rati ng label: This device complies wit [...]

115 www .gatew a y .com If this devic e causes harm to the telephone netwo rk, the telephone company will not ify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the p roblem is resolved. The telephone company may make changes in its facilities, equip[...]

116 Appendi x C: www .gatew a y .com Canada Industry Canada (IC) Unintentional emitter per ICES-00 3 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as s et out in the radio interf erence regulat ions of Industry Canada. Le présent appareil nu mérique n’émet pas de bruits radioélectri[...]

117 www .gatew a y .com Laser saf ety statement All Gateway syst ems equipped with CD and DVD d rives comply with the ap propriate safety standards, includin g IEC 825. The l aser devices in these co mponents are classified as “Class 1 Laser Products ” under a US Department of Healt h and Human Services (DHHS) Radiation Performance Standard. Sh[...]

118 Appendi x C: www .gatew a y .com Notices Copy right © 2003 Gatewa y , Inc. All Rights Reserved 14303 Gatewa y P lace P ow ay , CA 92064 USA All Rights Reser ved This publication is protected by cop yright and all rights are reser ved. No part of it may be reproduced or transmitted b y any means or in any f orm, without pr ior consent in writin[...]

119 Index Numerics 3.5-inch d rive adap ter 36 5.25-in ch drive installing 35 location 2 A accessories safety precautions 112 add-in ca rd see card adding see installing administrator password see supervisor password Advanced menu BIOS Set up utility 76 , 108 B backplane installing 60 location 5 battery location 7 replacing 71 troubleshooting 85 be[...]

120 servers 18 tape drive 20 closing case 32 CMOS battery see battery conditio ner line 12 configuration jumper 7 connecti ons auxilia ry power 7 diskette drive 7 fans 6 , 7 front panel 7 IDE 7 intrusion switch 7 keyboard 4 LAN 4 lock slot 4 main power 7 monitor 4 mouse 4 network 4 parallel 4 power 4 , 7 power supply manageability 7 RJ-45 4 SCSI 7 [...]

121 Exit menu BIOS Set up utility 76 expa nsio n card see card F fans connecto rs 7 hot-swap bay 5 , 7 installing 69 location 4 , 5 , 7 PCI card 5 , 7 rear 4 , 5 find ing spe cif icat ions 99 , 106 front pane l connector 7 G Gateway 8 Learn@Gateway 98 Learning Libraries 98 stores 98 Technical Support 96 Web address 8 Gateway Serv er Manager 22 H ha[...]

122 J jacks see connections jumper lo cation 7 K Kensington lock slot 4 keyboard cleani ng 19 port 4 troubleshooting 92 L LAN jack 4 LED in dicators 2 , 13 line conditioners 12 lock Kensi ngton 4 key 2 , 29 location 2 , 4 M Main menu BIOS Set up utility 76 , 108 mainten ance cleani ng 18 cleani ng case 18 cleanin g keyboa rd 19 cleaning screen 19 G[...]

123 protecting from surges 11 reset button 2 source problems 11 static electricity 27 surge protectors 11 troubleshooting 95 uninterruptible power supply ( UPS) 12 Power menu BIOS Set up utility 76 , 110 power su pply installing 57 manageability c onnector 7 uninterruptible 12 power- on self-t est 14 processor fan conne ctor 7 heat sink 52 installi[...]

124 voltage regulator 7 specifications 99 , 106 electronic 104 environmental 102 system board 101 video 10 3 starting server 13 static electricity 27 supervisor password 22 surge protector 11 system 100 adminis tration 22 control 22 manageme nt 22 security 22 specifications 100 startup 13 system board componen ts 6 , 7 installing 66 replacing 66 sp[...]

125 V VGA port 4 video 10 3 voltage regulator installing 56 location 7 W Web site Gateway 8[...]

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