Gateway E-9722R manual

® E-9722R Ser ver USER GUIDE[...]

[...]

i Chapter 1: Checking Out Your Gateway S erver . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . [...]

Contents ii Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . 28 Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Filling empty drive bays . . . . .[...]

iii www.gateway.com Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents iv[...]

CHAPTER 1 1 Checking Out Y our Gateway Server • Front • Back • Back • Interior • System board • Hot-swap backplanes • Getting Help[...]

CHAPTER 1: Checking Out Your Gateway Server 2 Fro n t Control panel H a r d d r i v e s ( a s m a n y a s 1 2 ) Hard driv e tray LEDs Opti cal d rive SMIL module bay (option al) Control panel VGA port USB port s (2) Power button ID button Pow er LED ID LED NI C stat us LED System fault LE D Reset butto n NMI button[...]

www.gateway.com 3 Back US B por ts (2 ) PS/2 K eybo ard port PS/2 Mou se po rt Serial port VGA port Server management port NIC p orts (4) ID LED Power supply AC powe r connec tor[...]

CHAPTER 1: Checking Out Your Gateway Server 4 Interior # Feat ure # Fe atu re 1 Syst em b oard 6 Front panel 2F a n d u c t 7F r o n t p a n e l V G A c o n n e c t o r 3 System fans 8 SMIL modu le (optiona l) 4 SA T A II/SAS backp lane 9 Slimline DVD /CD-RW combo dri ve or DVD-RW dri v e 5 Hard drive bays 10 Rise r card assemb ly 1 2 3 4 5 6 7 8 9[...]

www.gateway.com 5 System boar d Connectors # Feat ur e # Feat ur e 1 PCI-X/PCI -E ex pansi on slot ( J41) 19 DIMM socke t group for pr ocessor 0 (J24 , J125, J27, J2 8) 2 PCI-E expans ion sl ot (J35 ) 20 Process or 0 (CP U0) so cket 3 DIMM socke t group f or processor 1 ( J33, J32, J31, J 30) 21 IDE connector (J3 6 ) 4 ID LED (CR1 0) 22 IPMB con ne[...]

CHAPTER 1: Checking Out Your Gateway Server 6 9 Seri al por t (J 12) 27 Main power co nne ctor ( J48) 10 PS/2 keyboard and mouse ports (J10) 28 Internal USB por t for USB floppy (J59) 11 Rear dual USB Port (J6) 29 Power supply I 2 C connector (J5 5) 12 D IMM socket gr oup for proce ssor 3 (J14, J15, J16, J 18) 30 Syste m conf igurat ion jumper ( J5[...]

www.gateway.com 7 Hot-swap backplanes SA T A II/SAS backplane # Feat ure # Fea tur e 1 SA T A I I/SA S hard d riv e conn ector 0 10 SA T A II/S AS ha rd dri ve con nect or 9 2 SA T A I I/SA S ha rd dr ive c onne ctor 1 11 SA T A I I/S AS h ard dr ive con nect or 10 3 SA T A I I/SA S hard d riv e conn ector 2 12 SA T A II/S AS hard dr ive conne ct o[...]

CHAPTER 1: Checking Out Your Gateway Server 8 LED information See th e following tabl e for a descr iption of thi s serve r’s LEDs and the i nformation they provide: LED Nam e Functio n Location Color Des cript io n ID Aid in se rver ident ifica tion Contr ol panel and back of syste m board Ye l l o w (front) Blue (b ack) On = S erver identi fica[...]

www.gateway.com 9 Getting Help In addition to your ope rating system’s documenta tion, you can use the following information resourc es to help you use your server . Server Compan ion DVD Use the Server Companion DVD to access file utilities , Windows Server 2003 d rivers, and documentation for your se rver and its compone nts. For instructions, [...]

CHAPTER 1: Checking Out Your Gateway Server 10[...]

CHAPTER 2 11 Setting Up Y our Server • Setting up the hardware • Protecting from pow er source problem s • Starting your server • Setting u p the oper ating sy stem • Init ial hard ware sett ings[...]

CHAPTER 2: Setting Up Your Ser ver 12 Setting up the har dware T o m ake s ure th at your work in g envi ronm ent is s afe: • Use a clean, dry , flat, stab le surface for your server . Allow a t least 6 inches at the back of the server for cabl ing and air circulation. • Use the instructions on yo ur server’s se tup poster to set up y our har[...]

www.gateway.com 13 Some surge protectors and uninterrup tible power s upplies inc lude simple line-cond itioning capabili ties. Uninterruptible p o wer supplies Use an uninterrup tible power supp ly (UPS) to p rotect your server from data loss during a tota l power failure. A UPS uses a battery to keep yo ur server running temporarily during a p ow[...]

CHAPTER 2: Setting Up Your Ser ver 14 T urning off your server Every time you tu rn off your server , first shut dow n the operating system. You may lose data if you do not follow the co rrect procedure. T o turn off the server: 1 See the oper ating system’ s documentatio n or online help for instruc tions on shutting dow n the operating system. [...]

CHAPTER 3 15 Maintain ing Y our Server • Cari ng for your ser ver • Preparing for sy stem recovery • System administ ration • Identifying y our server • Updating the baseboard management contr o ller firmwar e • Using your Server Companio n DVD[...]

CHAPTER 3: Maintaining Your Server 16 Caring f or your server T o extend the l ife of your server: • B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . • When transporting your server , we recommend that you put it in the original packaging materials. • Keep your server and magneti c media away from equipm ent that generate[...]

www.gateway.com 17 Clea ning t he screen If your computer s creen is an LCD display , use only a da mp, soft cloth to clean it. Nev er spray water directly ont o the screen. - OR - If your co mputer screen is no t a flat pa nel display , use a soft clot h dampened with gl ass cleaner to clean the screen. N ever spray cleaner directly onto the scree[...]

CHAPTER 3: Maintaining Your Server 18 Server secu rity Lockin g the server T o lock the se rver: 1 Remove the bez el lock keys from the insid e of the bezel, then s nap on the beze l. The handles must be in stalled for the be zel to snap on . 2 Insert the key into the lock and rotate it ¼ turn clockwi se. T o unlock it, rotate the key ¼ turn coun[...]

www.gateway.com 19 Identifying your server While you are working on a cabinet th at contains seve ral slim serve rs, it can be diffic ult to keep track of which serve r or servers you are currently working on. The System ID indic ator is a yellow LED (front) or blue LED (back) that you can turn on to help you loca te the correct server . For the Sy[...]

CHAPTER 3: Maintaining Your Server 20 Using your Server Companion DVD Y ou can use your Server Companion DVD (SCD VD) to: • Install hardware driver s • Instal l progra ms • View server documentati on The Server C ompanion DVD is a tool you can use to help maintain your server . The DVD contains: • Computer and component documentation • Dr[...]

www.gateway.com 21 T o extract drivers and pr ograms to diskettes: 1 Insert the SC DVD into your server’ s DVD drive. The Gateway Application and Driver Recovery window opens. - OR - If the window does not open automatically , run the fi le Runmenu.exe on the DVD. 2 Click Ex tract Drivers. 3 Click your server mode l and server operation s ystem a[...]

CHAPTER 3: Maintaining Your Server 22[...]

CHAPTER 4 23 Installing Components • Prepari ng to install components • Preventing static el ectricity di scharge • Open ing the s erver case • Closin g the server case • Installing and re mo ving drives • Install ing memo ry • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding a processor ?[...]

CHAPTER 4: Installing Components 24 Pr eparing to install components Selecti ng a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : • Is clean (a void dusty areas). • Is a low-s tatic environment ( avoid carpe ted areas). • Has a stable surface on which to set your server . • Has enough room to place all o f your serve[...]

www.gateway.com 25 • Avoid static-causing surfaces such as ca rpeted fl oors, plastic, and pack ing foam. • Avoid working on the se rver when your wor k area is extremely humid. • Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bag s because only the insi de [...]

CHAPTER 4: Installing Components 26 5 Remove the screw (1) at the front of the top cover , then press and hold the release button (2). 6 Slide th e top cover (3) toward the b ack of the c ase, then lift it off the case. 7 Move the fixed tabs (right and left) toward the middle o f the serv er , then slide the front top cover (2 ) toward the back of [...]

www.gateway.com 27 Closing the server case T o close the ser ver case: 1 Make sure that all of the internal cables are arranged ins ide th e case so they will not be pinched when you close the case . 2 Place the front top cover on the server , then slide it forward until it clicks into p lace. 3 Place the bac k top cover on the serve r , the n slid[...]

CHAPTER 4: Installing Components 28 Installing and r emoving drives Y our s erver’s basic configuration includes one optical d rive and as many as twelve S AS/SA T A hot-swap hard drives. As you prepare to install driv es, remember: • Before you install a drive, see the drive’s doc umentation for information on config uring the drive, sett in[...]

www.gateway.com 29 6 Move the opti cal drive t o the right (3), then push t he optical dri ve (4) out of the bay . 7 Unscrew the two screws (5) that secure the opt ical drive interfac e board to the optical d rive, then remove the interface board. 8 Using the two screws you just removed, atta ch the optical dr ive interf ace board to the back of th[...]

CHAPTER 4: Installing Components 30 T o remov e and install a hot-swap hard drive: 1 Unlock the bezel ( if necessary ) and remove it by pulling i t from the chassis. 2 Pull the dr ive release lev er out. The dr ive release lever open s. 3 Pull the dr ive carrier straight o ut of the server . 4 If you are replacing a hard drive, remove the four scre[...]

www.gateway.com 31 Filling empty drive bays Empty drive b ays in the server must be fi lled by emp ty drive trays. With the bezel removed, install the app ropriate carrier , then replace t he be zel by s napping it into p lace on the front of the server . Empty drive c arriers for unused dr ive bays are included with your server . Installing memory[...]

CHAPTER 4: Installing Components 32 If you install t wo processors, refer to the following table: DIMM Pr ocessor DIMM A0 DIMM B0 DIMM A1 DIMM B1 To t a l M e mo r y 4 Proc essor 0 - - 512 MB 512 MB 2 GB Proc essor 1 - - 512 MB 512 MB Proc essor 0 - - 1 GB 1 GB 4 GB Processor 1 - - 1 GB 1 GB Proc essor 0 - - 2 GB 2 GB 8 GB Processor 1 - - 2 GB 2 GB[...]

www.gateway.com 33 If you install four processo rs, refer to the following table: DIMM Pr ocessor DIMM A0 DIMM B0 DIMM A1 DIMM B1 To t a l M e mo r y 8 Proc essor 0 -- 512 MB 512 MB 4 GB Proc essor 1 - - 512 MB 512 MB Proc essor 2 -- 512 MB 512 MB Proc essor 3 - - 512 MB 512 MB Proc essor 0 -- 1 GB 1 GB 8 GB Processor 1 - - 1 GB 1 GB Proc essor 2 -[...]

CHAPTER 4: Installing Components 34 T o instal l or replace me mory: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Follow the instr uctions in “Opening the server case ” on page [...]

www.gateway.com 35 3 If you are replacing a card, disconnect any cabl es that are attached to the old c ard. 4 Push the riser card locking tab s (1) in the directi ons shown in the ill ustration. 5 Lift the r iser card assembly out of the c hassis (2) and place it on a clean, static-free surface.[...]

CHAPTER 4: Installing Components 36 6 Press down and open t he release lev er (4 ) and fl ip open the card gui de tab (5). 7 Remove the expansion card (6). If you are no t replacing the card, install a sl ot cover (7) on the back of the r iser card assembly . 8 If you are replacing the riser card , continue with the next step. - OR - If you are rep[...]

www.gateway.com 37 9 Press the tab (8) holding the riser card in the riser card assembly , then push the riser card in the direction show n (9) to unlock and remove it from the standoffs . 10 Insert the new riser card into the riser card assembly , then push it toward the back of the assembly . It should sn ap into place. 11 Insert the new PCI card[...]

CHAPTER 4: Installing Components 38 Replacing system fans This server contains fiv e system fan gr oups seate d in the fan cage. The fan cage is locate d inside the chassis and c an hold as many as five g roups of hot-swappable fans. When replacing a fan, it is not nece ssary to power off the server . Th ese fans maintain the ideal temp erature for[...]

www.gateway.com 39 T o replace the sy stem fans and the fan cage: 1 Follow the instr uctions in “Preventing static e lectricit y discha rge” on page 24 . 2 Follow the instruc tions in “Ope ning the server case” on page 25 , but do not turn off the server or unplug the power cord(s) or other cab les. 3 Remove the fan du ct by lifting it out [...]

CHAPTER 4: Installing Components 40 5 Lift one side of the fan c age (2) and dis engage the retention tab ( 3), then disc onnect the fan power and fan tach cables from the system board and remove the fan cage from the chassis. 6 Insert the fans into the new fan cage. 7 Connect the fan power and fan tach cab les to the syste m board, then insert the[...]

www.gateway.com 41 Replacing or adding a pr ocessor The system board supports as many as four AMD® Opteron™ 200 0 series processors with 3.0 GHz Hyper T ransport Bus. With four 1207-p in L GA socket F processor slots, the system can be configured with as many as fo ur processors . The sys tem c onnec ts wi th the n VID IA MCP 55 through the Hype[...]

CHAPTER 4: Installing Components 42 6 Unlock the load lever (1) a nd lift it up , then op en the load plat e (2) to rele ase the processor . 7 Lift the proce ssor (3) out o f the socke t and plac e it in a static-free bag or case for sto rage. 8 Insert the new processor into the socket, making sure that the gold triangle on the corner is situated a[...]

www.gateway.com 43 10 Place the he atsink onto the processor , then pu sh down the heatsink retaining lever s and lock them under the reta ining hooks on the heatsink socket. 11 Follow the instr uctions in “Closing the s erver cas e” on page 27 . Replacing a power supply module Y our se rver uses as many as three 700 W hot-swappab le power supp[...]

CHAPTER 4: Installing Components 44 3 Press the retaining cl ip (1) on the pow er supp ly to the left to release the po wer supp ly module (2) from the c hassis. 4 Using the handle , pull the power s upply module straight out of the s erver . It may ta ke considerable force to remove. 5 Push the new power supp ly module into t he se rver , with the[...]

www.gateway.com 45 6 Loosen the thumbscrew (1), then lift the distri butio n module s lightly and m ove it toward the front of the case (2) to release it from the three lo cking tabs. 7 Lift the powe r distribution board (3) out o f the chassis. 8 Insert the new pow er distribution b oard into the chassis, then move it toward the back of the chassi[...]

CHAPTER 4: Installing Components 46 Replacing the ho t-swap backplane T o replace the hot-swap backplane: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Unlock the bezel (if necessary[...]

www.gateway.com 47 10 Holding t he new back plane by the edges o nly , a lig n it with the lock ing tabs on the backplane bracket, t hen place it on the l ocking tabs (1) an d slide it to the right until it click into place. 11 In ser t the ba ckplan e ass embl y into t he ch assi s (2), then press down o n the assembly unt il the locking tabs on t[...]

CHAPTER 4: Installing Components 48 T o install an optional mezzanine board: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Follow the instr uctions in “Opening the server case ” [...]

www.gateway.com 49 Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Se tup utility are not saved when you turn off the server , replace the CMOS battery w ith an equivalent ba ttery . T o replace the battery: 1 Print the appendix for “BIOS Setting s” o n page 87 in this gui de. 2 Restart your server [...]

CHAPTER 4: Installing Components 50 Replacing the control panel T o replace the control panel adapter card: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 24 . M ak e sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Follow the instr uctions in [...]

www.gateway.com 51 8 Loosen the two thumbscrews (1) that secure t he system board to the server . 9 Sli de the sy stem boar d towar d the back of the server until it is free of the five retain ing standoffs (2), then lift the board from the chassis. 10 Place the old system board in a static -free bag for storage. 11 Insert the new system board into[...]

CHAPTER 4: Installing Components 52[...]

CHAPTER 5 53 Using the BIOS Setup Utility • Opening the BIOS Se tup utility • Updating the BIOS • Recovering the BIOS • Resetting the BIOS • Updating and recovering the BMC[...]

CHAPTER 5: Using the BIO S Setup Utility 54 Opening the BIOS Setup utility The BIOS Se tup utility stores basic settings for your server . These settings inc lude basic hardware configuration, resour c e settings, and password security . These settings are stored and s a ved even when the p ower is off . T o open the BI OS Setup utility: 1 Restart [...]

www.gateway.com 55 Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system cont inues to tr y to boot from the new , corrupted BIOS, you can manually reco ver the old BIOS so you can try another upd ate. T o recover the o ld BIOS: 1 Insert a diskett[...]

CHAPTER 5: Using the BIO S Setup Utility 56 12 Follow the instr uctions in “Closing the s erver cas e” on page 27 . 13 Plug in the AC power c ords and turn on the server , then ver ify that the recovery was successful. Resetting the BIOS Y ou can use t wo methods to clear all BIOS Setup setting s and return them to the fac tory defaults: • Pr[...]

www.gateway.com 57 8 Reconnect the power cords and turn o n the server . The BI OS is reset. 9 T urn off the server , then disconnect the power cords and all othe r cables connec ted to the server . 10 Follow the instr uctions in “Opening the server case ” on page 25 . 11 Place the ju mper back onto pins 1- 2. 12 Follow the instr uctions in “[...]

CHAPTER 5: Using the BIO S Setup Utility 58 Updating and recovering the BMC Updati ng the BMC firmwar e T o update the BMC firmware: 1 Downlo ad the BMC fi rmware zip file from supp ort.gateway .com . 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in t h e readme.txt file in the downl oaded zip file t[...]

www.gateway.com 59 8 Follow the instr uctions in “Closing the s erver cas e” on page 27 . 9 Plug in the AC po wer cords and turn on the se rver for normal use.[...]

CHAPTER 5: Using the BIO S Setup Utility 60[...]

CHAPTER 6 61 T roubleshooting • T elephone support • T utoring and trai ning • Safe ty guidelin es • Error m es sage s • T rouble shooting[...]

CHAPTER 6: Troubleshooting 62 T elephone support Befor e calling Gateway Customer Care If you have a tec hnical problem wit h your server , follow t hese recommendati ons before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supp lying power . • If a peripheral de vice, such[...]

www.gateway.com 63 T utoring and training Gateway's Customer Care prof e ssionals cannot provide hardware and software training. Instead, Gateway recommends the follo wing training resources. Safety guidelines While troubleshoot ing your serv er , follow these safety guidel ines: • Never remov e the top p anel whil e your serve r is turned o[...]

CHAPTER 6: Troubleshooting 64 Drive Not Ready The BIOS was unable to ac cess the driv e because it indicate d it was not ready for data transfer . This is ofte n rep orted by drives when no me dia is presen t. A: Drive Error The BIOS attempte d to configure the A: drive dur ing POST , but was unable to correctly configure the device. T his may be d[...]

www.gateway.com 65 S.M.A.R. T . Capable but Command Failed The BIOS tried to send a S.M.A.R. T . message to a hard disk, but the command transaction failed. This mes sage can b e rep ort ed b y an A T A PI devic e us ing the S.M. A.R. T . erro r rep orti ng st an dard. S.M.A.R. T . failure messages may indic ate th e need to replace t he hard disk.[...]

CHAPTER 6: Troubleshooting 66 PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST . PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST . PCI IRQ conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST . PCI IRQ routing table e rror [...]

www.gateway.com 67 T r oubleshooting First steps T r y these steps first before going to the following s ections: • Make sure that the power c ords are connected to your server and an AC outlet and that the AC outle t is suppl ying power . • If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power r[...]

CHAPTER 6: Troubleshooting 68 Beep s De scr ipti on T roubleshooting s teps 1 Memory refresh t imer er ror Reseat th e memor y modules or replace with modules you kn ow are good. 2 Parity error in the first 64 KB of memory . Same as for 1 beep. 3 Base memo ry read/writ e test error Same as for 1 beep. 4 System bo ard timer n ot ope rational . Possi[...]

www.gateway.com 69 Diagnostic LEDs This system board provides a set of ei g ht diagno stic (Port 80) LEDs. I f you are tr oub leshooting your system, thes e LEDs c an help you det ermine where errors are taking pl ace. If you are experienc ing problems with y our serv er , open th e case and che ck these LED s (CR22 to CR29) on the system board, th[...]

CHAPTER 6: Troubleshooting 70 In dete rmining th e code, Off = 0 and On = 1. Ba sed on this, you can dete rmine the correspondi ng hex code. Then, by checkin g “POS T code ch eckpoint s” on pag e 70 , “Bootblock initializati on code checkp oints” o n page 7 2 , “Bootblock recovery code check points” on pa ge 7 3 , “DIM code checkpoint[...]

www.gateway.com 71 2A Initi alize dif ferent device s through DI M. See “DIM code check points” on page 74 fo r m ore in fo rm at i on. 2C Initi alize di fferent dev ices. Detects and in itializes the video adapter installe d in t he syste m that has opti onal ROMs . 2E Initi alize al l th e output dev ices. 31 Allo cate memor y for ADM modu le[...]

CHAPTER 6: Troubleshooting 72 Bootblock initializatio n code checkpo i nts The Bootblo ck initialization c ode sets up the c hipset, me mory , and other component s before system memor y is avail able. The follow ing table provides the diagnostic LED code for these checkpoints and describes the type of checkp oints that may occur during the bootblo[...]

www.gateway.com 73 Bootblock recove ry code checkpoints The bootbloc k recovery cod e gets control when the BIOS dete rmines that a BIOS recovery needs to occur be cause the user has forced the upda te or the BI OS check sum is co rrupt. The following table provides the diag nostic LED codes for the se checkpoints and de scribes the type of chec kp[...]

CHAPTER 6: Troubleshooting 74 DIM code checkpoints The Dev ice Initiali zation Manager (D IM) get s contro l at various times during BIOS POST to initialize different system buses. Th e followi ng table descri bes the mai n ch eckpoints where the D IM m odule is accessed. AC PI runtime ch eckpoints ACPI chec kpoints are displayed when an ACPI-capab[...]

www.gateway.com 75 Optical drive Y our server does not recognize an optical drive • Restart your serve r , t hen open the BIO S Setup utility by pressing and holdi ng F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BI OS Setup Uti lity” on pag e 53 . • Reinstall the de vice[...]

CHAPTER 6: Troubleshooting 76 The master boot record is corrupted • In a Windows network oper ating system, repair the master boot record using FDISK. T o repair the maste r boot record: • At a DOS com mand prompt, type fdisk/mbr , then pr e ss E NTER . Internet See als o Mode m . Y ou cannot connect to the Internet • M a ke s u r e t h a t y[...]

www.gateway.com 77 A horizontal line or wire is visible across the CRT monitor screen The monitor may use thin damper wires, locat ed approximately 1/3 of the way from the uppe r and lower screen edg es, to stabi lize the internal a perture grille. These w ires are most obvious when the monitor displays a whi te background. The a perture grille al [...]

CHAPTER 6: Troubleshooting 78[...]

APPENDIX A 79 Server Specifications • System specificati ons • System boar d specifications • Environmen tal specification s • Ele ctronic spe cif icati ons • Additional specifications[...]

APPENDIX A: Server Specifications 80 System specifications System boar d specifications Case size 5.12 × 17. 56 × 27.56 inch es (1 3.0 × 4 4.6 × 70 .0 cm) Wei g h t Minimum - 79.37 l bs (36 Kg) (no be zel, power suppl ies, har d drives, optical dri ve, f ans , c abl es, and so on) Maximum - 99.21 lbs (45 Kg ) (±0.5 Kg) Fans ■ Five dual- roto[...]

www.gateway.com 81 Envir onmental specifications The following specifications identify ma ximum e nvironmental condi tions. At no time should the server run under conditions whic h violate these spe cifications. Electr onic specifications Memory map LAN ■ nVID IA MCP55 and IO55 ■ Fou r onbo ard 10/100 /1000 networ k interface ■ Supports teami[...]

APPENDIX A: Server Specifications 82 Interrupts The following table reflects a typical config uration, but you can chang e these interrupts. Use this information to deter mine how to program each interrupt. Connector pinou ts Main power connector (J48) 0E0000 h to 0EFFF Fh 2 MB Ext ended syst em BIOS FC000000 h to FFFFFFFF h 6 4 MB PCI memor y spac[...]

www.gateway.com 83 Processo r power connec tor (J1) 4+ 5 V 5 Ground 6+ 5 V 7 Ground 8P o w e r g o o d 9 Stan d by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC_ON ( soft on/o ff) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23 +5 V 24 Ground Pin Si gnal Na me 1 Ground 2G r o u n d 3 Ground 4G r o u n d 5 +12 V1 6+ 1 2[...]

APPENDIX A: Server Specifications 84 VGA con necto r Serial port connector Ke y b oa r d a n d M o u s e c o nn e c t o rs Pin Si gnal Na me 1 Red 2 Green 3 Blue 4 No c onnection 5 GND 6G N D 7 +5 V 8G N D 9 +5 V 10 GND 11 No con necti on 12 SDA 13 HS YNC (horizontal sync ) 14 VSYNC (vertic al sync) 15 SCL Pin Si gnal Na me Desc ri pti on 1 DCD Dat[...]

www.gateway.com 85 Ex ternal USB c onne ctors I 2 C (SMB us) con necto r Additional specifications For more information about your server , such as m emory size, hard drive size, and p rocessor type, visit Gat eway’s Support page at support.gateway .com . The Support page also has links to additional Gatew ay documentation and de tailed spec ific[...]

APPENDIX A: Server Specifications 86[...]

APPENDIX B 87 BIOS Settings[...]

APPEND IX B: BIOS S ettings 88 If you ever need to restore your BIOS settings, such as after a system b oard change, a recor d of the settings will make the process much easier . Y ou can p rint this appendix, then record your custom BIOS settings on the printout. Only se ttings which can be changed are listed. For a complete lis t of viewabl e BIO[...]

www.gateway.com 89 ACPI 2. 0 Obj ect Enable Disab le Memory Configu ration T otal Memory Capacity IOMMU Mode AGP Pr esent Disab led 32MB 64MB 128MB 256MB 512MB 1GB Memory Hole Remapping Enabled Disab led CS Sparing Enable Enabled Disab led DIMM Information CPU0 Size of Di mm #A0 (Size or Non-P resence) Size of Dimm #B0 (Size or N on-P resence) Size[...]

APPEND IX B: BIOS S ettings 90 MCP55 SA T A 0 Secondar y (auto-detected) Selects IDE Confi guration su b-men u. MCP5 5 SA T A 1 Primary (auto-d etected) Selects IDE Confi guration su b-men u. MCP55 SA T A 1 Secondar y (auto-detected) Selects IDE Confi guration su b-men u. MCP5 5 SA T A 2 Primary (auto-det ected) Selects IDE Confi guration su b-men [...]

www.gateway.com 91 USB Co nfigura tion USB De vices Enabled ( List of USB devi ces detected by BIOS ) Legacy USB Support Disabled Enabled Auto USB 2.0 Controller Mode Fu llSpee d (12 M bps) HiSpee d (480 Mbps) BIOS EH CI Ha nd-Off Di sable d Enabled PCI Confi gura tion OnBoard VGA Disabled Enabled OnBoard NIC1 Disable d Enabled OnBoard N IC2 Disabl[...]

APPEND IX B: BIOS S ettings 92 Boot Boot S ettings Configu ration Quick B oot Disab led Enabled Quiet B oot Disab led Enabled Bootup Nu m-Lock On Off POST Er ror Pause Disab led Enabled Secur ity Supervis or Password (Ins talled/Not installe d) User Password (Ins talled/ Not installe d) Change Su pervisor Password (Set or clear Superv isor password[...]

www.gateway.com 93 This secon d level submen u is acc essed fr om the su bmenu in dicate d in the first column. Remo te Access Disa bled Enabled Serial Por t Number (Base address and IRQ) COM 1 Seria l Port Mod e 115200 8,n,1 57600 8, n,1 19200 8, n,1 09600 8, n,1 Flow Con trol No ne Hardware Softw are Redirect ion Af ter BIO S POST Disable d Boot [...]

APPEND IX B: BIOS S ettings 94 BIOS s u bm enu BI OS 2nd leve l subm enu Setting Val u e IDE Conf iguration Primary IDE Master (All IDE dr ives) (Below is sh own informat ion and options appropriate to drive t ype) Devi ce Devi ce in forma tion Vendor Devi ce ve ndo r Size Device size LBA Mo de Devi ce LBA mo de Block Mod e Devi ce b lock mode PIO [...]

APPENDIX C 95 Legal Inf ormation[...]

APPEND IX C: Legal In formation 96 Important safety inf ormation Y our Gateway system is designed and tested to meet the latest stand ards for safe ty of information technology equipment. How ever , to ensure safe use of this produc t, it is importa nt that the safety instruc tions marked on the product and in the documentation ar e followed. Setti[...]

www.gateway.com 97 Regulatory comp liance statements United Stat es of America Federal Comm unicati ons Co mmiss ion (FCC ) Uninten tional emitt er per FCC Part 15 FCC P art 15 C l ass A Statem ent Th e server is de signate d as complying wi th Class A re quir em ents if it bares the following text on the rating lab el: This device complies with Pa[...]

APPEND IX C: Legal In formation 98 Canada Industry Canada (IC) Unin tention al emitte r per ICES -003 This digital apparatus does no t exceed the Class A limits for ra dio noise emissions from digital apparatus as set out in the rad io interferen ce regulations of In dustr y Ca nada. Le pr ésent a ppareil num érique n ’émet pas de br uits radi[...]

www.gateway.com 99 Envir onmental information The product you have purchased contains extrac ted natural resources that have been used in the manufac turing process. T his prod uct may co ntain substances known to be hazardous to the environment or to human health. T o prevent releases of harmful su bstances into the environmen t and to maximize th[...]

APPEND IX C: Legal In formation 100[...]

101 Index Numerics 5.25-inch drive location 2 A accessories safety precautions 96 ACPI runtime check points 74 add-in card see card admini st rato r passw ord 18 Advance d menu BIOS Setup utility 54 B back plan e 7 installing 46 SATA II/SA S 7 battery location 5 repl ac ing 49 troublesh ooting 67 beep c ode s 67 BIOS recov ering 55 resetting 56 res[...]

Contents 102 remo ving 29 troublesh ooting 75 heat sink installing 41 help telephone su pport 62 tutoring 63 hot-swap back plan e 7 , 46 backplane, SAT A II/SAS 7 hard drives 2 , 29 pow er s uppl y 43 hot-swap d rives installing 29 location 2 I IDE connectors 5 drive config uration 28 indicators 2 , 13 information LED 8 , 76 installing add-in card [...]

103 www.gateway.com PCI riser assemb ly 34 see installing see removing system fans 38 remov ing hard driv e 29 repl ac ing control panel 50 see installing repl ac ing p o wer dis trib uti on modu le 44 reset button 2 resetting BIOS 56 reso urc es interrupts 82 memo ry m ap 81 riser card 5 , 34 S safety general pre cautions 12 , 96 guidelines for tr[...]

104 www.gateway.com[...]

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A MAN E-9722R USR R1 03/07[...]