Gateway Personal Computer manual

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i www .gate wa y .co m Co n te n t s 1G e t t i n g H e l p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using Sup port . . . . . . . . . . . [...]

ii www .gatew ay .com OSD options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installing a print er, scanner, or ot her pe ripheral devic e . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 8 4 Using Drives and Por t s . . . . . . . . . . . . . . . . . . . . . . . . . [...]

iii www .gate wa y .co m 7 Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 9 Preventin g st atic e lectricity disch arge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

iv www .gatew ay .com[...]

Ch ap ter 1 1 Getting Help • Using the Gatewa y Web sit e • Using Help and Suppor t • Using BigFix • Using Y our Computer guid e • Using online help • Contacting Gat e wa y[...]

2 ww w . gat eway .co m Chapter 1: G etting Help T hank you f or purchasi ng our computer! Y o u h a v e m a d e a n e x c e l l e n t d e c i s i o n c h o o s i n g G a t e w a y . W e a r e s u r e t h a t y o u w i l l b e pleased with the outstanding q u ality , reliability , and performan c e of your new computer . Each and every Gateway comp[...]

3 www .gate wa y .co m Gateway We b site Gat ewa y W eb site Gateway's online support is a vai lable 24 hours per d ay , 7 days per week and provides the most current dri vers, product specifications, tuto rials, and personalized informa tion about your computer . Visit the Gateway S upport W eb site at support.gateway .com . U sing Suppor t T[...]

4 ww w . gat eway .co m Chapter 1: G etting Help Support Home Click Support Home , then c lick Computers . T o view support documents for your computer , type your serial number in the Seri al Number b o x , t h e n c l i c k Submit . Click the arrow button to o pen the Select Y our Computer Produ ct box, then click Profi le Computer Series to acce[...]

5 www .gate wa y .co m Help and S upport Help and Suppor t Y our computer includes Help and Support , an easily accessible co llection of help information, trou bleshoo ters, and a utomated support. Use Help and S upport to answer questions about Windows and to help you q uic kly discover and use the many fe atures of your Gateway computer . T o st[...]

6 ww w . gat eway .co m Chapter 1: G etting Help Searching for a topic T o search for a topic in He lp and S uppor t, type a word or ph ras e (ke ywor d) in the Search box located a t the top of any Help and Su pport screen, then click the arrow button. For each sear c h, y ou receive the following sear ch result types: ■ Suggested T opics - Thes[...]

7 www .gate wa y .co m Usin g Your C omputer guide U sing Y our C omputer guide In addition to this guide, the U s i ng Y o ur Computer guide has been includ ed on your hard drive. This guide inc ludes information on using Windows, u sing the Internet, sending a fax, and c hanging power-saving settings as well as othe r topics . T o access the Usin[...]

8 ww w . gat eway .co m Chapter 1: G etting Help Gatewa y contac t information T o help you locate Gateway contact information, you can find the Gateway W eb site, Online Support, and technic a l supp o rt conta c t information o n the label located on your comput er case.[...]

Ch ap ter 2 9 Check ing Out Y our G ateway Com puter • Identifying features • Locating your computer model and ser ial num ber • Locating the Microsoft Ce r tificate of A uthent icity • Locating the specificatio ns f or your computer • Purchasing accessor ies[...]

10 ww w . gat eway .co m Chapter 2: C hecking Ou t Your Gateway Co mputer Fr o n t Compon ent Icon Descri ption Disp la y controls Use the se controls to enter the OSD (on-s creen displa y) and adjust t he computer di splay s ettings. F or more inf ormation about th e computer di spla y and OSD , see “Com puter display” on page 34 . Speak ers P[...]

11 www .gate wa y .co m Front Diskett e dri ve or memor y card re ader Disk ette drive : Use this driv e to store sm aller files on diskett es. F or mo re inform atio n, see “Using the d iskette driv e” on page 40 . Memory card reader: Use th is t o read from and write to memory cards. F or more inf or mation , see “Using t he memor y card re[...]

12 ww w . gat eway .co m Chapter 2: C hecking Ou t Your Gateway Co mputer Back Compone nt Icon Descri ption Monitor (V GA) out port (optional) Plug a proje ctor or an additiona l monitor into thi s po r t. Ethernet jac k Plug an Et hernet network ca ble or a de vice (such as a DSL or cab le mo dem f or a broa dba nd Internet connecti on) i nto thi [...]

13 www .gate wa y .co m Back KB/Mouse Con nect butt on (optional) Estab lishes comm unication betw een your wire less ke yboard, wir eless mo use, and yo ur compu ter . For mo re infor matio n, see the Wir eless keyboard setup g uide . Modem j ack (optional ) Pl ug a mode m cable into t his jack. For more infor ma tion, se e “Connec ting the mo d[...]

14 ww w . gat eway .co m Chapter 2: C hecking Ou t Your Gateway Co mputer Rig ht sid e Component Icon Descriptio n PC Card sl ot Inser t a T ype I or T ype II PC Card int o this slot. Fo r more inf or mati on , se e “Add ing an d rem o v in g PC Cards” on page 46 . IEEE 1394 ports Plug IEEE 1394 (also kn own as Firewire ® or i .Link ® ) de vi[...]

15 www .gate wa y .co m Microso ft Certificate of A uthenticity Microsof t C er tific a te of A uthenticit y The Microsoft Certificate of Authentic ity label found on the back or side of your computer includes the product key c o de fo r y our operating sy st e m. F inding y our specifications For more i nformati on abo ut your c omputer , such as [...]

16 ww w . gat eway .co m Chapter 2: C hecking Ou t Your Gateway Co mputer Storage D evices If you need a dditional storage spa ce or you want to back u p your files, you c an add storage devices to you c omp uter . If your computer does not include a recordable CD or DVD driv e, y ou ca n purchase an external drive t ha t pl ugs into a USB or IEEE [...]

Ch ap ter 3 17 Getting Star ted • Using your computer saf ely • Protecting your computer from power source problems • T ur ning your computer on an d off • Adjusting the volume • Using the ke yboar d and the mouse • Using the computer displ a y • Installing per ipheral de vices[...]

18 ww w . gat eway .co m Chapter 3: G etting St arted W orking safely Before using your c omputer , read the fo llowing recommendations for setting up a safe and comfortable work are a and avoiding discomfor t and strain. [ Reducing e ye str ain Sunlight or bright indoor lighting should not reflect on t he display or shine directly into your eyes. [...]

19 www .gate wa y .co m Worki ng safely Setting up your computer desk and chair When you are set ting up your comp uter de sk a nd cha ir , make sure that the desk is the appropriate height and the c hair helps you maintain good posture. ■ Select a f lat surface fo r your computer de sk. ■ Adjust the hei ght of the computer desk s o yo ur hands[...]

20 ww w . gat eway .co m Chapter 3: G etting St arted A v oiding discomfort a nd injury from repetitiv e strain ■ V ar y your acti viti es to av oid ex cess ive re petit ion. ■ T ake break s to change your position, stretch your muscles, an d reli e ve your eyes. ■ F i n d w a y s t o b r e a k u p t h e w o r k d a y , a n d s c h e d u l e [...]

21 www .gate wa y .co m Starting your comput er Star ting y our computer T o start your computer: 1 Connect the c ables to y o ur compu ter . See the setup poster for mo re information. 2 Press the power button. 3 If you are starting your computer for the first time, follo w the on-screen instructions to set up your comp uter . 4 T u r n o n a n y [...]

22 ww w . gat eway .co m Chapter 3: G etting St arted W aking up y our co mputer When you ha ve not used your c o mputer for several minutes or h a ve not turned off your computer , it may enter a power-saving mode called Sta ndby . While in Standby , the power indicator flashes. If your computer is in Sta ndby mode , move the mouse or press the po[...]

23 www .gate wa y .co m Res tarting (reboo ting) yo ur computer Restar ting (rebooti ng) y our co mputer If your computer does not respon d to keyboard or mouse input, y ou may have to close programs tha t are not responding. If closin g unresponsive pro grams does not restore y our computer to norma l operation, you may h a ve to re start (r eboo [...]

24 ww w . gat eway .co m Chapter 3: G etting St arted Usi n g t h e co rd cover After you have the power c ord and peripheral de vice cables connected to y our computer , you can install the op tiona l c ord cover t o make your computer lo o k less cl uttered . T o install the optional cord cover: ■ Align the tabs o n the to p of the cover with t[...]

25 www .gate wa y .co m Locking your comput er Lo ck in g yo ur com pu te r Y ou can install a Kensi ngton™ cable lock to prevent the theft of y our c omp uter or its internal components. While th e cable lock is installed, the computer’ s ba ck panel cannot be removed. T o lock your c om puter: ■ Install a cable lock into the Ke nsington loc[...]

26 ww w . gat eway .co m Chapter 3: G etting St arted A djusting the v olume Y ou can use the volume controls to adjust the overall volume and the volume of specific sound devices in yo ur computer . T o adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -OR- [...]

27 www .gate wa y .co m Using the k eyboard Usi n g t h e key b o ar d Standa rd keyboard This keyboard is the basic model of keyboard available with y our c omputer . Y our keyboard’s appearance m ay var y . Press these keys.. . T o ... Functi on ke ys Start program acti ons. Each prog ram uses differ ent fun ction k eys f or diff erent purposes[...]

28 ww w . gat eway .co m Chapter 3: G etting St arted Multifunc tion k eyboard This keyboard is the full-fea tured model availa ble with your computer . Press these keys... To . . . Functio n ke ys Star t prog ram action s. Each prog ram uses di fferen t function k eys f or diff erent purposes. See the progr am’ s help to le ar n more about funct[...]

29 www .gate wa y .co m Using the k eyboard Special -function butt ons Special-functi on buttons Icons Press to... Pre vious Return to the pre vious CD tr ack or D VD chapter . Pla y/P ause Start or pause the pla y of the CD o r D VD . Stop Stop the pl ay of CD or D VD . Ne xt Mov e to the ne xt CD tr ack or D VD chapter . V olume dow n Decr ease t[...]

30 ww w . gat eway .co m Chapter 3: G etting St arted Wireles s keyboard This keyboard does not co n nect to y our computer with cables. If a wireless key board came with your computer , use the instructions included in the box to set i t up and use it. Search Open on line search. Y ou can custom ize thi s button to open ano ther progr am. Inte rne[...]

31 www .gate wa y .co m Usi ng the m ouse U sing the mouse The mou se is a device that controls the p o i n ter movement on t he c omp uter display . As you move the mouse, the pointer (arrow) on the display moves in th e sa me direction. Y ou can use the left and right buttons on the mouse to select objec ts on the display . Y ou can use the scrol[...]

32 ww w . gat eway .co m Chapter 3: G etting St arted For instructions on how to clean the mouse, see “Cleanin g the mouse” on page 65 . T o ... Do this... Mov e the point er on th e compu ter displ a y Mo ve the m ouse around o n the mouse pad. If y ou run out of sp ace on your mouse pad and need t o mov e the pointer f ar ther, pick up t he m[...]

33 www .gate wa y .co m Connecti ng the modem C onnec ting the modem Y our computer may have the optional 56K modem that y ou can use to co nnect to a standard telephone line. T o connect the modem: 1 Insert one end of the modem cable into the modem jack on the back of your computer . 2 Insert the other end of the modem cable into a telephone wall [...]

34 ww w . gat eway .co m Chapter 3: G etting St arted C omputer displa y Y ou can adjust y our computer display ima g e by using external controls (located near t he display itself) and software controls (accessib le in W indows). For more information about software controls, see “Adjusting the screen and desktop settings” in Using Y our Co mpu[...]

35 www .gate wa y .co m Comp uter disp lay OSD optio ns T o adjust the OS D settings: 1 Press the MENU/SELECT button. The OSD menu opens . 2 Use the – and + buttons to h ighlight a control, then press the MENU/SELECT button. 3 Use the – and + buttons to adjust th e contro l to the desired level. 4 When you have finished making adjustments, pres[...]

36 ww w . gat eway .co m Chapter 3: G etting St arted Preset. Adju sts the color temper ature. 9300K is bluish wh ite. 6500K is reddish white (d efault). Red, Green, Blue. Customiz e the colo r lev els. (Thi s menu is unav ai lable on some mo dels) V ertical position. Mo ves th e image u p and down. Hor izont al po sitio n. Moves the image l eft an[...]

37 www .gate wa y .co m Comp uter disp lay For more information about ad j usting the color depth and screen resolution using soft w are controls, see “Adjusting the screen and desktop settings” in Using Y our Co mputer which h as b e en i nc l u de d on y ou r ha r d dr i v e. T o a c ce s s t h i s g u id e , cl i ck Start , All P rog rams , [...]

38 ww w . gat eway .co m Chapter 3: G etting St arted Installing a prin ter , scanner , or other peripher al de vice Y our computer has o ne or more of the fo llowing ports: IEEE 1394 (also known as F irewire ® or i.Link ® ), Universal Serial Bus (USB), serial, a n d parallel. Y ou use these ports t o connect peripheral devices such as printers, [...]

Ch ap ter 4 39 Using Drives and P or ts • Using the diskette dr iv e • Using the memor y card reader • Using CD or D VD dr iv es • Using a PC Card[...]

40 ww w . gat eway .co m Chapter 4: U sing Drives and P orts U sing the diskette dr iv e The optional diskette drive uses 3.5-inch diskettes (sometimes c alled floppy disks). Diskettes are useful for storing files or transferring f iles to a not her compu ter . T o use a diskette: 1 Insert the diskette into th e diskett e drive with the label facin[...]

41 www .gate wa y .co m Using the m emory card read er U sing the memor y card reader Y ou can use the optional memory card reader t o tr ansfer pictures from a digital c a mera to your computer . Y ou can also use the memory card reader to transfer data bet w een your computer and a device that uses memory cards, such as a PDA, MP3 p l ayer , or c[...]

42 ww w . gat eway .co m Chapter 4: U sing Drives and P orts Inser ting a memory card T o use a memor y card: 1 Insert the memory card into the memory card slot as indicated in th e previous table. 2 T o access a file on the memory card, click Star t , then click My Compute r . Double-click the drive letter (for example, the E: drive) , th en doubl[...]

43 www .gate wa y .co m Using the CD or DVD drive U sing the CD or DVD driv e Y ou can use your computer to enjoy a wide v ariety of multimedia features. Identifyin g driv e types Y our Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more o f the following logos: If your dri ve has this logo.[...]

44 ww w . gat eway .co m Chapter 4: U sing Drives and P orts Inser ting a CD or DVD T o insert a CD or DVD: 1 Press the eject butto n on the CD or DVD drive. After the tray opens slightly , pull the disc tray comp letely open. 2 Place the disc in the tray with the label facing up, th e n press down carefully on the disc until it sna ps into p lace.[...]

45 www .gate wa y .co m Using the CD or DVD drive 3 Gently push the tray in until it is c losed . Pla ying a CD Use the music progra m or W indows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from y our music CDs ■ Edit music track information ■ Use your music fil es to build a music lib r ary Pla ying a DVD A[...]

46 ww w . gat eway .co m Chapter 4: U sing Drives and P orts A dding and remo ving PC Ca rds Y ou r c om p ute r ha s o ne PC C ar d sl ot (a ls o kn ow n a s a P CM C IA ca rd sl ot ). T hi s s lo t a c ce pt s T ype I a nd T ype II PC Cards. Y ou do not need to restart your c ompu ter when chang ing most cards because your computer supports hot-s[...]

47 www .gate wa y .co m Adding a nd removing PC Cards Remo ving a PC C ard T o remove a PC Card: 1 Click the remove ha rdware icon i n th e ta skbar , then select the PC Card name and click Stop . -OR- T urn o ff your computer . 2 Release the eject button by pressin g the PC Card ejec t button once. 3 Eject the PC Card by pressing the eject button [...]

48 ww w . gat eway .co m Chapter 4: U sing Drives and P orts[...]

Ch ap ter 5 49 Networ k ing Y our Computer • Introducing networ king • Creating an Ether net networ k • T esting y our networ k • T roubleshooting your Ether net network[...]

50 ww w . gat eway .co m Chapter 5: N etworking Your Computer Introduc tion to Netw ork ing An Ethernet network consists of two or mo re computers connected together through an Ethernet cable. This connection type is commo nly used in offices around the world and can be used to build c o mputer networ ks in the home. Ethe rnet, F ast Ethernet , or [...]

51 www .gate wa y .co m Introduction to Networking Equipment y ou n eed for a router-b ased Ethernet net work For an Ethernet network you need: ■ T wo or more c omputers with Et herne t jacks ■ One router ■ One broadb and Internet connection ( o ptio nal) ■ Ethernet cables connecting all of the network equipment Important F or best resu lts[...]

52 ww w . gat eway .co m Chapter 5: N etworking Your Computer Creating an E thernet network Making sure yo ur broadband co nnec tion wo rks Before you change anythi ng about your home setup, make sure that your broadba n d conne ction is w orking co rrectly . T o test t he co nnectio n, log onto the Internet using your current setup. If the connect[...]

53 www .gate wa y .co m Creating an Ethernet ne twork 6 T ype a name for your workgroup in the Wo r k g r o u p box. Use a workgroup name of up to 15 c haracters with no bla nk spaces . The workgroup name must be the same for all computers in your network workgroup, and the name must be different tha n any computer name on yo ur netwo rk. 7 Click O[...]

54 ww w . gat eway .co m Chapter 5: N etworking Your Computer 3 Righ t-click Local Area Connection , then click Properties . The Lo cal Area Con nection Proper ties dial og box op ens. - OR - If you do not have a LAN connection setup, click Create a new conne ction and follow the instructions in the New Connection W izard. 4 Click to select the Int[...]

55 www .gate wa y .co m Creating an Ethernet ne twork 6 Click the General tab. 7 Click Obtain a n IP addr ess automaticall y . 8 Click OK t o close the Intern et Protocol (TC P/IP) Proper ties dialog box. 9 Click OK t o close the Local Ar ea Connection P roperties di alog box. 10 Click X to close the Network C onnections wi ndow . 11 Repeat this pr[...]

56 ww w . gat eway .co m Chapter 5: N etworking Your Computer Setting up a network using a router If you are setting up a network fo r more than two computers and you will be connecting your network to a hi gh-speed Broadban d Internet connec tion (cable or DSL modem), we recommend the use of a router . A router lets you access the Internet connect[...]

57 www .gate wa y .co m Testing y our network C onfiguring your router After you have na med your computers a nd set up TCP/IP on them, you can configure your router using your W eb browser . Check your router documentation for information about installing it and setting network security . T esting y our netw ork Now that your home network is set u[...]

58 ww w . gat eway .co m Chapter 5: N etworking Your Computer[...]

Ch ap ter 6 59 Maintaining Y our C omputer • Car ing f or your computer • Updating Windows • Protecting your computer from vir uses • Cleaning your computer • Restor ing y our system[...]

60 ww w . gat eway .co m Chapter 6: M aintaining Your Computer Ca ring for yo ur computer T o extend the life of your computer: ■ When transporting y our c omputer , we recommend that you put it i n the original packag ing mate rials. ■ Keep diskettes and your computer away fro m magnetic fields. Mag netic fields can erase data on both diskette[...]

61 www .gate wa y .co m Protecti ng your compute r from viruses Pro te c t i ng you r co m p uter from viruses A virus is a p rogram that attaches its elf to a file on a computer , then sp reads from one computer to another . Viruses c a n d amage d a ta or cause your computer to malfunction. Some viruses go undetected for a pe r iod of time becaus[...]

62 ww w . gat eway .co m Chapter 6: M aintaining Your Computer T o scan fo r viruses: 1 Click Star t , All Programs , Norton Internet Securi ty , then click N orton Internet Security . Norton Internet Security opens. 2 Click Nor to n AntiVirus .[...]

63 www .gate wa y .co m Protecti ng your compute r from viruses 3 Click Scan f or Viruses . 4 Click the type of scan you want to make in t he Scan for Viruses area. T o remove a v irus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 T urn off your computer and leave it off fo r at least 3 0 sec[...]

64 ww w . gat eway .co m Chapter 6: M aintaining Your Computer 4 Follow the on-scr een instructions t o update your Norton I nternet Sec urity program with the latest virus p rotection files. 5 When the program has finished , c lick Finish . Cleani n g y our c omputer Keeping your c omputer clean and the vents free from dust helps keep your compute[...]

65 www .gate wa y .co m Cleaning your comput er Cleaning the c omputer displa y Use a soft cloth and water to clean the displ a y . Squirt a little water on the cloth (never directly on the screen), and wipe the screen with th e c loth. Cleani ng th e mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficu[...]

66 ww w . gat eway .co m Chapter 6: M aintaining Your Computer 3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. 4 Clean the mouse roll ers with a cotton swab d ipped in isopropyl alcohol. 5 Replace the mouse ball and lock the retaining ring into pl ace . Clea ning C Ds or D V Ds W ipe from the center to the ed ge, not around [...]

67 www .gate wa y .co m Restorin g your system Restoring y our sy stem Microsof t S ystem Restor e If your com puter is not working correct ly af ter you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restor e to restore the computer to an earlier configuration. T o run Microsoft System Restore: 1 C[...]

68 ww w . gat eway .co m Chapter 6: M aintaining Your Computer Restoring y our computer t o the or iginal configura tion If W indows does not start or if the two p revious procedures do not correct the problem, you may need to restore your computer to the original config ura t ion. T o restore your computer to the original configuration: 1 T urn o [...]

Ch ap ter 7 69 Upg rading Y our C omputer • Opening the computer c ase • Upgrading the hard drive • Adding memor y[...]

70 ww w . gat eway .co m Chapter 7: U pgrading You r Computer P rev en ting static elec tricity dischar ge The components inside yo ur computer are extremely sensitive to static electricity , also known as electrost atic discha rge (ESD). Before opening the com puter case, follow these guidelines: ■ T urn o ff your computer . ■ W ear a groundin[...]

71 www .gate wa y .co m Open ing the ca se Opening the case Y our computer case provides easy a c cess to interna l components. T o remove the back panel: 1 T urn off your computer and remove the cord cover (if installed). For more information, see “ Using the co rd cover” on pag e 2 4 . 2 Following al l static electricity discharge precau tion[...]

72 ww w . gat eway .co m Chapter 7: U pgrading You r Computer Closing the case T o replace the back panel: 1 Lay your comput e r f a ce-down o n a to we l or oth e r n on-abrasive surface. 2 Hook the back p a nel’ s tabs into t he notches on the top of the open computer’ s back, then swing the back panel down and press it into plac e . 3 Replac[...]

73 www .gate wa y .co m Replacin g the hard drive Replacing the hard driv e Use this procedure to re pla ce the hard drive. The photographs in this procedure show the Profile 5. Although the cable connections for the Profile 5.5 are different, the procedure is the same. T o replace the hard drive: 1 Create a Drivers and Applications Recove r y disc[...]

74 ww w . gat eway .co m Chapter 7: U pgrading You r Computer 5 Press the drive cage release latch. 6 While holding th e latch, p ull the drive cage out of the computer . (Profile 5 shown) 7 Disconnect the d rive cable and power cable from the hard driv e.[...]

75 www .gate wa y .co m Replacin g the hard drive 8 Remove the four screws that secure the hard drive to the hard drive ca ge. 9 Remo ve the drive. Screw Screw Scre w Scre w[...]

76 ww w . gat eway .co m Chapter 7: U pgrading You r Computer 10 Make sure that the jumpers on the new drive are set the same as the drive you are replacing. 11 Insert the new drive into the drive cage and secure it with the four screws remov ed earlier . 12 Connect the drive cable and power cable to the drive. 13 Slide the drive cage i nto the com[...]

77 www .gate wa y .co m Inst alling memor y Installing memor y When you upgrade the computer memor y , make sure that you install the correct type of memory module for your computer . Y our computer uses DIMM memory . T o install or replace DIMM mem or y: 1 Open the case by following the inst r ucti o ns in “Ope ning the case” on page 71 . 2 Fi[...]

78 ww w . gat eway .co m Chapter 7: U pgrading You r Computer 3 If you a re removing a memory mod ule from the memory m o dule bank, gently pull the plastic ta bs aw ay from the sides of the memory module and remove i t. - OR - If you are adding a memor y modul e to an em pty memo ry mo dule ba nk, gent ly pull the plastic ta bs aw ay from the side[...]

Ch ap ter 8 79 T roubleshooting • T roubleshooting typical h ardw a re and software problems • Getting telephone sup por t • Using automated troubleshooting systems • Getting tutor ing and training[...]

80 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng Safety guidelines While troubleshooting y our computer , follow these safety guidelines: ■ Never remove your back panel while your comput e r i s turned on and while the modem cable an d the power cord ar e connected. ■ Make sure that you are correctly grounded before accessing internal comp[...]

81 www .gate wa y .co m Trou bleshooting T roubl eshooting Aud i o See “ Sound” on pa ge 95 . Batt er y See “Power” on pag e 93 . CD or DVD drives The computer does not re c og nize a disc or th e CD or DVD drive ■ Make sure that the disc la bel is facing up, then try again. ■ T ry a different disc. Occasionally discs a re flawed or bec[...]

82 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng ■ Make sure that the W indows volume control is turned up. ■ Shut down and restart y o ur computer . ■ Clean the disc. For more information, see “Cleaning CD s or DVDs” on pag e 66 . ■ Reinstall the audio de vice drivers. A DVD movie will not play ■ Make sure that you have a DVD dr[...]

83 www .gate wa y .co m Trou bleshooting Diskette drive The diskette drive is not recogn ized ■ Shut down and restart y o ur computer . Y ou c annot save a file to diskette or you se e the mes sage “ disk is ful l or write-pro tected” ■ Make sure that the write-protectio n ta b on the up per-right corner of the diskette is down (unprot ecte[...]

84 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng Display The screen res olution i s not correct Change the screen resolution from the Displ ay Pro perties di alog b ox. Th e com puter i s runni ng but th ere i s no pictu re ■ Adjust th e brightness and contrast cont r ols to the center po sition. ■ Reinstall the device driver . The c olor [...]

85 www .gate wa y .co m Trou bleshooting F ile management A file was accident ally deleted If a file was deleted while holding down the S HIFT key , t he file cannot be res tored . T o restore deleted files: 1 Double-c lick the Recycle Bin icon. 2 Right-click the file you want to restore, then cl ic k Restore . The file is restored to the place whe[...]

86 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng Y ou see a “Da ta err or” message This may be the result o f a de fective area on the hard drive. T o fix hard driv e pr oblems, run the Error c hecking progra m. For instructions on fixing hard drive problems, see “Checking the hard drive for erro rs” in Usin g Y our Com puter which has[...]

87 www .gate wa y .co m Trou bleshooting Y ou see an “Unabl e to l ocat e host” mess age and a re un able to bro wse the Inter net This problem can occur when you have typed a URL (W eb address) incorrectly , you have lost your Internet connect io n, o r your ISP is having technical difficulties. Double-ch eck th e URL or try a differe nt URL. [...]

88 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng A ke ybo ard character keep s repeating or you see a “keyboard st uck” or “key failure” erro r message ■ Make sure that nothin g is resting on the keyboard. ■ Make sure that a key is no t stuck. Press each key t o loosen a key that might be stuck, then restar t your computer . Liquid[...]

89 www .gate wa y .co m Trou bleshooting ■ Remove any line splitters or surge protectors from your teleph one line, then check for a dial tone by plugg ing a working telephone into the telephone wall jac k . ■ If you have additional telephon e services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared [...]

90 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng ■ T ry anothe r telephone line (either a d ifferent telephone number in your house or a telephone line at a differe nt location). If you can connect on this line, call your telephone ser vice. ■ T ry connecti ng with the modem at a lower connec tion speed. If reducing th e connect speed lets[...]

91 www .gate wa y .co m Trou bleshooting T o run modem diagnostics: 1 Close all open p rograms. 2 Click Start , then click Contr ol Panel . The Control P anel window opens. If your Control Panel is in C a tegory V iew , click Pri n ter s and Other Hard ware . 3 Click the Phon e and Modem Options icon, then click the Mode ms tab. 4 Click your modem,[...]

92 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng Mouse Th e mous e does no t work ■ Make sure that the mouse cab le is pl ugged in correctly . ■ Shut down and restart y o ur computer . ■ Remove all extension cables an d swi t ch boxe s. ■ T ry a mouse you kno w is worki ng to make sure that the mouse port works. Th e mous e wor ks er r[...]

93 www .gate wa y .co m Trou bleshooting Y o ur Ethern et network is runni ng slower t han you expe ct ■ If your Ethernet network is running slower tha n you expect, check the speed of each Ethernet component. For best result s, all Ethernet co mponents should be standard Ethe rnet (10 Mbps), Fast Et hernet (100 Mbp s or 10/100 Mbps), or Gigabit [...]

94 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng The printer is on but will not print ■ Check the cable between the prin ter a nd your comp uter . Make sure that it i s connected to th e correct port. ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printe r can start pri[...]

95 www .gate wa y .co m Trou bleshooting ■ W ait until files have been printed before sending additiona l files to the printer . ■ If you print large files or many files at one time, you may want to add additional memory to the printer . See the printer documentati on for instructions for adding addit ional memory . Y ou see a “Pri nter is ou[...]

96 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng T elephone suppor t Before calling Gatew ay C ustomer Car e If you have a technical problem with your computer , follow these recommendations before contactin g Gateway Custome r Care: ■ Make sure that your comput er is connected correctly to a grounded AC outlet that is supplying p o wer . If[...]

97 www .gate wa y .co m Telep hone suppor t T elephone numbers Gateway offers a wide ra nge of customer serv ice, Customer Care, and information services. Au tomat ed tro ubleshooti ng sy stem T elephon e numbers Y ou can access the followin g ser vices through your t e lephone to get a nswer s to your questi ons: Service description How to reach U[...]

98 ww w . gat eway .co m Chapter 8: Tr oubleshooti ng Self -help If you have how-to questions a b out using yo ur Gateway-supplied ha rdware or software, see the following resources: ■ The prin ted o r onl ine docum ent atio n tha t cam e with your har dwar e or so ftw are. In many ca ses, additional product inform ation and online docum entation[...]

App endi x A 99 Safety , R egulator y , and Legal Inf ormati on • Saf ety in f or mation • Regulator y statements • Notices[...]

100 ww w . gat eway .co m Appen dix A: Safety, Reg ulatory, and Legal Informa tion Impor tant saf et y inf ormation Y o u r Gateway system is designed an d tested to meet the latest st andards for safety of infor mation technology equipment. However , to ensure safe use of this product, it is i mport ant that t he saf ety in struc tions mark ed on [...]

101 www .gate wa y .co m Regulat or y co mpliance s t a temen ts United Sta tes of America F ederal Co mmunications C ommission (FCC ) Unintentiona l emitt er per FCC P ar t 15 This device ha s been tested and found t o comply with th e limits for a Class B digital device, p ursuant to Part 15 of the FCC rules. These limit s are designed to provide[...]

102 ww w . gat eway .co m Appen dix A: Safety, Reg ulatory, and Legal Informa tion The Ringer Equivalence Number (REN) is used to determ ine the number of devices which may be connected to the telephone line. Exces sive RENs on a tel ephone line may result in the devices not ringing in r es po nse t o an incoming c all. In most areas, t he sum of R[...]

103 www .gate wa y .co m The Ri nger Equi valence Numbe r ( R E N ) a s s i g n e d t o e a c h t e r m i n a l d e v i c e p r o v i d e s a n i n d i c a t i o n o f t h e maximum number of terminals all owed to be connected to a telephone interface. The ter mination on an interface may consist of an y combination o f devices subjec t only to t h[...]

104 ww w . gat eway .co m Appen dix A: Safety, Reg ulatory, and Legal Informa tion Fina lly , w e sug gest th at y ou pra ctice other envi ronm ental ly fr iendly acti ons b y und ersta ndin g and u sing the energy-saving features of this produ c t (where appl icab le), recycling the inn er and outer packaging (i ncluding shipping co ntainers) this[...]

105 www .gate wa y .co m Inde x A AC power connector 13 accessories 15 safety precautions 100 activity indicators See ind icat ors application key 27 , 28 , 30 arrow keys 27 , 28 , 31 audio audio in jack 12 , 13 audio out j ack 13 line in jack 12 , 13 line out 13 muting 26 , 29 See also sound audio CD See CD audio in jack 12 , 13 audio out j ack 13[...]

106 ww w . gat eway .co m See also connectio ns connect ions audio in 12 , 13 audio out 13 digital camera 13 , 14 , 38 digital video cam era 14 , 38 Ethernet 12 , 33 external au dio 12 , 13 Firewire 14 , 38 headphone s 10 i.Link 14 , 38 IEEE 1394 14 , 38 keyboard 13 , 14 line in 12 , 13 line out 13 lock slot 13 micro phone 10 , 13 modem 13 , 33 mon[...]

107 www .gate wa y .co m troubleshooting 81 , 84 DVD drive identifying 43 locating drive 11 troubleshooting 81 , 84 using 43 Dyna mic Hos t Con figura tion P roto col 53 E eject button diskette drive 40 PC Card 47 electrostatic discharge (ESD ) 70 e-mail button 29 entering IP address 53 subnet mask 53 ergonomi cs 18 eSupport 15 using 3 Ethernet con[...]

108 ww w . gat eway .co m IP address entering 53 J jacks See connections K keyboard buttons 27 , 29 cleani ng 64 features 27 Multifunction keyboard features 28 PS/2 port 13 troubleshooting 87 USB port 13 , 14 keyboard/mouse connect button 13 keys a pplication 27 , 28 , 30 arrow 27 , 28 , 31 directional 27 , 28 , 31 function 27 , 28 , 30 Multifuncti[...]

109 www .gate wa y .co m Multifunction keyboard 28 features 29 multimedia adjusting v olume 26 playi ng DVD 45 using DVD driv e 43 using Windows Media Player 45 muting s o und 26 , 29 My Documents button 29 N name computer 52 workgroup 52 naming computers 52 workgroup 52 navigatio n keys 27 , 28 , 30 network jack 33 testing 57 troubleshooting 92 ne[...]

110 ww w . gat eway .co m progra ms closing unrespon sive 23 opening 32 PS/2 port keyboard 13 mouse 12 R RAM See me mory rebooting computer 23 recordable drive 16 troubleshooting 81 recording CDs 45 DVDs 45 replacing hard drive 73 memory 77 PC Card 47 resetting computer 23 restarting computer 23 Resu me mode 11 right-clicking 32 router configuring [...]

111 www .gate wa y .co m classroom 98 Gateway Learni ng Libraries 98 Learn With Gateway 98 troubleshooting automated system 97 CD driv e 81 cleani ng CD 66 cleanin g DVD 66 computer startup 82 diskette drive 83 display 84 DVD drive 81 , 84 faxes 90 files 85 general guidelines 80 hard drive 85 Internet conn ection 86 , 90 keyboard 87 LCD pan el 84 m[...]

112 ww w . gat eway .co m[...]

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