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Grandstream Networks HT502 manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Grandstream Networks HT502. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Grandstream Networks HT502 o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Grandstream Networks HT502 se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Grandstream Networks HT502, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Grandstream Networks HT502 debe contener:
- información acerca de las especificaciones técnicas del dispositivo Grandstream Networks HT502
- nombre de fabricante y año de fabricación del dispositivo Grandstream Networks HT502
- condiciones de uso, configuración y mantenimiento del dispositivo Grandstream Networks HT502
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Grandstream Networks HT502 no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Grandstream Networks HT502 y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Grandstream Networks en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Grandstream Networks HT502, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Grandstream Networks HT502, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Grandstream Networks HT502. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    HT502 User Manual www.grandstream.com Firmware Version 1.0.4.2 support@gran dstream.com Grandstream Networks, Inc. HT502 Dual FXS Port Analog Telephone Adaptor[...]

  • Página 2

    Grandstream Networks, Inc. HT-502 User Manual Page 2 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 T ABL E OF C ONTENTS HT502 User Manual WELCOME........................................................................................................................ ............................ 4 S AFETY C OMPLIANCES ........................[...]

  • Página 3

    Grandstream Networks, Inc. HT-502 User Manual Page 3 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 T ABL E OF F IGURES HT502 U SER M ANUAL F IGURE 1: C ONNECTING THE HT502 ......................................................................................................................... ...... 5 F IGURE 2: HT502 C ONNECTION D IAGRAM .[...]

  • Página 4

    Grandstream Networks, Inc. HT-502 User Manual Page 4 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 W ELCOME Thank you for purchasing Grand stream’s HT502, the affordable, feature rich Analog Tel ephone Adaptor. Grandstream Han dyTone502 is a new addition to the pop ular HandyTon e ATA product family. It features the rich audio quality, a [...]

  • Página 5

    Grandstream Networks, Inc. HT-502 User Manual Page 5 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 C ONNECT YOUR HT502 Equipment Packaging The HT502 ATA package contains: • One HT502 Main Case • One Universal Power Adaptor • One Ethernet Cable • One HT502 Vertical Stand Connecting the HT502 The HT502 is desi gned for easy co nfigura[...]

  • Página 6

    Grandstream Networks, Inc. HT-502 User Manual Page 6 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 T ABL E 1: D EFINITIONS OF THE HT502 C ONNECTORS Power Cable Power adapter connection WAN Port (RJ-45) Connect to the internal LAN network or router. LAN Port (RJ-45) Connect the LAN port with an Ethernet cabl e to your PC. RESET Factory Reset[...]

  • Página 7

    Grandstream Networks, Inc. HT-502 User Manual Page 7 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 P RODUCT O VERVIEW The HT502 is a full feature voice and fax-over IP device t hat offers a high-level of integration i ncluding dual 10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gate way, market-l[...]

  • Página 8

    Grandstream Networks, Inc. HT-502 User Manual Page 8 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 DTMF Method Flexible DTMF transmission method, user i n terface of In-audio, RFC2833, and/or SIP Info IP Signaling SIP (RFC 3261) Provisioning TFTP , H TTP, HT TPS Control TLS/SIPS , SIP over TCP/TLS Device Manageme nt Web interface or via sec[...]

  • Página 9

    Grandstream Networks, Inc. HT-502 User Manual Page 9 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 B ASIC O PERATIONS Understanding HT502 Voice Prompt HT502 has a built-in voic e prompt menu for simpl e device configuration. The IVR menu and the LED button work with any of the FXS port. Pick up the handset and dial “ *** ” to use the IV[...]

  • Página 10

    Grandstream Networks, Inc. HT-502 User Manual Page 10 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 99 “RESET” Press “ 9 ” to reboot the device Enter MAC address to restor e factory default setting (See Restore Factor y Default Setting section) “Invalid Entry” Automatically return s to main menu “Device not registered” This [...]

  • Página 11

    Grandstream Networks, Inc. HT-502 User Manual Page 11 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Using Star Code 1. Pick up the analog phone then dial “ *47 ” 2. Enter the target IP address. Note: NO dial tone will be played betwee n step 1 an d 2. Destination ports can be specifie d using “ * ” (encoding for “:”) followed by[...]

  • Página 12

    Grandstream Networks, Inc. HT-502 User Manual Page 12 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Note: continuous bu sy tone does not indicate the transfer ha s been successful, nor does i t indicate the transfer has failed. It often means there was a failure to receive second NOTIFY – check firmware for most recent release. Attended T[...]

  • Página 13

    Grandstream Networks, Inc. HT-502 User Manual Page 13 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 C ALL F EATURES The HT502 supports all the tradition al and advanced telephony feature s. T ABL E 6: HT502 C ALL F E ATURES Key Call Features *02 Forcing a Codec (per call) *027110 (PCMU), *0271 11 (PCMA), *02723 (G723), *02729 (G729), *02726[...]

  • Página 14

    Grandstream Networks, Inc. HT-502 User Manual Page 14 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 C ONFIGURATI ON G UIDE Configuring the HT502 th rough Voice Prompts DHCP M ODE Select voice menu option 01 to enable HT502 to use DHCP. STATIC IP M ODE Select voice menu option 01 to enable HT5 02 to use STATIC IP mode, then use option 02, 03[...]

  • Página 15

    Grandstream Networks, Inc. HT-502 User Manual Page 15 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Configuring the HT502 Via Web Browser HT502 has an embedd ed Web serv er that will respond to HTTP GET/POST reque sts. It also has embedded HTML pages that allow users to co nfigure the HT502 throu gh a web browser such as Microsoft’s IE , [...]

  • Página 16

    Grandstream Networks, Inc. HT-502 User Manual Page 16 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 NOTE: If you can not log into the configuration page by using the default password, please check with the VoIP service provider. It is most likely the VoIP serv ice provid er has provisioned the device a nd configured for you therefore the pa[...]

  • Página 17

    Grandstream Networks, Inc. HT-502 User Manual Page 17 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 T ABL E 7: B ASIC S ETTI NGS End User Pass word Password to access the Web Configuration Menu. T his field is case sens itive with a maximum length of 25 characters. Web Port By default, HTTP uses port 80. This field is for customizable web p[...]

  • Página 18

    Grandstream Networks, Inc. HT-502 User Manual Page 18 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 NAT TCP Timeout NAT TCP idle timeout in seco nds. Connection will be closed after prec onfigured, timeout if not refreshed. Range: 0 - 3600 NAT UDP Timeout NAT TCP idle timeout in seconds. Conn ection will be closed after prec onfigured, time[...]

  • Página 19

    Grandstream Networks, Inc. HT-502 User Manual Page 19 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Port Forwarding Forwards a matching (TCP/UDP) port to a specific LAN IP address with a specific (TCP/UDP) port. F IGURE 3: U PLINK /D OWNLINK B ANDWIDTH L IMIT ATION In addition to the Basic Settings configuratio n page, end users also have a[...]

  • Página 20

    Grandstream Networks, Inc. HT-502 User Manual Page 20 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Port Status Displays relevant information regardin g the each FXS port. Port Hook Re gistration DND Forward Bus y Forward Delayed Forward FXS1 On Hook Registered Yes 613 FXS2 On Hook Registered No 614 • Both FXS port1 and FXS port2 are regi[...]

  • Página 21

    Grandstream Networks, Inc. HT-502 User Manual Page 21 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 V ia TFTP Serve r This is the IP address of the c onfigured TFTP server. If selected and it is non-zero or not blank, the HT502 retrieves the ne w configuration file or new code image from the specified TFTP server at boot time. After 5 a tte[...]

  • Página 22

    Grandstream Networks, Inc. HT-502 User Manual Page 22 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Firmware Key Used for firmware encryption. Should b e 32 digit in hexade cimal repr esentation. End user should keep it blank. SSL Certificate The user specify SSL certificate us ed for SIP over T LS in X.509 format. SSL Private Key The user [...]

  • Página 23

    Grandstream Networks, Inc. HT-502 User Manual Page 23 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Syslog Lev el Select the HT502 to report the log level. De fault is NONE . The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1. product model/version on bo o t up (INFO level) 2. NAT re[...]

  • Página 24

    Grandstream Networks, Inc. HT-502 User Manual Page 24 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 DNS Mode One from the 3 modes are availabl e for “DNS Mode” config uratio n: -A Record (for resolving IP Address of target according to domain name) -SRV (DNS SRV resource records indicates ho w to find services for various protocols) -NA[...]

  • Página 25

    Grandstream Networks, Inc. HT-502 User Manual Page 25 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 SIP T1 Timeout T1 is an estimate of the round-trip tim e between the client and server transactions. If the network latency is high, select larger value for more re liable usage. SIP T2 Interval Maximum retransmission interval for non-INVITE [...]

  • Página 26

    Grandstream Networks, Inc. HT-502 User Manual Page 26 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 seconds have elapsed if the user forget s to press the “Re-Di al” button. The “Yes” option should be used ONLY if t here is a SIP proxy co nfigured and the proxy server supports 484 Incomplete Address response. Otherwise, the call wil[...]

  • Página 27

    Grandstream Networks, Inc. HT-502 User Manual Page 27 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Anonymous Call Rejection Default is No . If set to Yes, incoming calls with anonymous Caller ID will be rejected with 486 Busy message. Special Feature Default is Standard . Choose the selection to meet some speci al requirements from Softswi[...]

  • Página 28

    Grandstream Networks, Inc. HT-502 User Manual Page 28 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 V AD Default is No . VAD allows detecting the abs ence of audio and c onserve band width by preventing the transmission of "silent packets " over the network. Symmetric RTP Default is No . When set to Yes the device will change t he[...]

  • Página 29

    Grandstream Networks, Inc. HT-502 User Manual Page 29 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 Saving the Configuration Changes Click the “Update” button in the C onfigu ration page to save the chang es to the HT502 configuratio n. The following screen confirm s that the changes are saved. Reboot or power cycle the HT502 to make th[...]

  • Página 30

    Grandstream Networks, Inc. HT-502 User Manual Page 30 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 S OFTWARE U PGRADE Software upgrade can be done via either TFTP or HTTP. The correspondin g configuration settings are in the ADVANCED SETTINGS configuration page. Firmware Upgrade through TFTP/HTTP/HTTPS To upgrade via TFTP or HTTP/HTTPS, th[...]

  • Página 31

    Grandstream Networks, Inc. HT-502 User Manual Page 31 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 3. Please go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "T ransmit Only" for the firmware upgrade. 4. Start the TFTP server, in t he phone’s web configu[...]

  • Página 32

    Grandstream Networks, Inc. HT-502 User Manual Page 32 of 32 Firmware Version 1.0. 4.2 Last Updated: 06/2011 R ESTORE F ACTORY D EFAULT S ETTING WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before y ou approach to fo llowing steps. Grandstream will [...]