HP (Hewlett-Packard) 798687-001 manual

HP ENVY 14 Notebook PC Maintenance and Service Guide[...]

© Copyright 20 14 Hewlett-Packard Development Company, L.P. Intel, Core, and Pentium a re trademarks of Intel Corporation in the U.S. and other countries. Micro soft and Windows are U.S. registered trademarks of the Microsoft group of companies. Product notice This guide describ es features that are common to most models. Some features may not be [...]

Important Notice about Cu stomer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chap ter 5, "Removal and r eplacement pr ocedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal an[...]

iv Important Notice about Customer Self-Repair Parts[...]

Safety warning notice WARNING! To reduce the possibility of heat-r elated injuries or of overheati ng the device, do not place the device dire ctly on your lap or o bstruct the dev ice air vent s. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows[...]

vi Safety warning notice[...]

Table of contents 1 Product descript ion .... ........... .......... .......... .......... ........ .......... ......... ........... .......... ........ ... ...... ........... ........ ...... 1 2 External compon ent identification ............... ................ ................. ........... ................. .............. .............. ........[...]

Optical drive ....................................................... .......................................................... ..................... 32 6 Removal and replacement pr ocedures for Auth orized Service Pr ovider parts ........... ........................................ 34 Component replacement procedures .............................[...]

Hard drive specifications ..................... ........................ ........................... ....................... ...... ..................... ........... 81 DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................... ............................. .. 82 10 Backing up, restoring, and recov ering in Win[...]

13 Recycling ............ .......... ............ ......... ............ .......... ......... ............ ......... ............ ...... ........... ........... .......... . 96 Index ......... ......... ........... ......... ........... ......... ............ ........ ........... ......... ........... ......... ... ......... ......... ......... ...[...]

1 Product description Category Description Product Name HP ENVY 14 Noteboo k PC Processors Processors are attached to the system board. Intel 5th generation processors: ® Intel Core™ i7-5500U 2.4 GHz proc essor, SC turbo up to 3.0 GHz, 1600 M Hz (4 MB L3 cache, dual core, 15 W) Intel Core i5-5200U 2.2 GHz proc essor, SC turbo up to 2.7 GHz, 1600[...]

Category Description Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Supports the following hard drives: ● 1.5 TB, 5400 rpm, 9. 5 mm ● 1 TB, 5400 rpm, 9.5 m m ● 750 GB, 5400 rpm, 9. 5 mm ● 500 GB, 5400 rpm, 7.0 mm or 9.5 mm ● 750 GB, 5400 rpm, + 8 G[...]

Category Description Ports AC Smart Pin adapter plug (4.5 mm barrel) Combination audio-out (stereo headphone)/audio-in (m ono microphone) RJ-45 (Ethernet) USB 3.0 (3 ports) HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and auto detect for correct output to wide-aspect versus standard aspect video Keyboard/ pointing device[...]

2 External component identification Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outsi de of the computer. (2) WLAN antennas* Send and receive wireless si gnals to comm unicate with wireles[...]

Right side Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to t he display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2)[...]

Left side Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (3) RJ-45 (network) jack Connects a network cable. (4) Vents (2) Enable airflow to cool internal com ponents. NOTE: The computer fan starts up [...]

Top TouchPad Component Description (1) Left control zone Textured area that a llows you to perform additional gestures. (2) TouchPad zone Reads your finger gestures to move the pointer or a ctivate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (3) Left TouchPad button Functions like th e left button on an external mouse[...]

Lights Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to t he display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Cap[...]

Buttons, speakers, and fingerprint reader Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation[...]

Keys Component Description (1) esc key Displays system information when pressed i n combination with the fn key. (2) fn key Executes frequently used system fun ctions when pressed in combination with th e esc key, or on select models, the b key or the spacebar . (3) Windows key Returns you to the Start screen from an open app or the Windows de skto[...]

Bottom Component Description (1) Battery loc k Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vents (4) Enable airflow to cool internal com ponents. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine op[...]

Labels The labels affixed to the computer provide information you may need when you troubles hoot system problems or travel intern ationally with the computer. IMPORTANT: All labels described in this section will be located in one of the following places depending on your computer model: af fixed to the bottom of the compute r or located in the bat[...]

3 Illustrated parts catalog Computer major components NOTE: Details about your computer, incl uding model, serial n umber, product ke y, and length of warr anty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. Computer major components 13[...]

Item Compon ent Spare part number (1) Display assembly, 14.0 in (35.56 cm), high de finition (HD), WLED, SVA Bright View Display assembly, 14.0 in (35.56 cm), full high definit ion (HD), WLED, SVA Antiglare This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcompo[...]

Item Compon ent Spare part number For computer models equipped with Intel processors and discrete graphics 5th generation NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i7-55 00U 2.4 GHz processor, SC turbo up to 3.06 GHz (4 MB L3 cache, dual cor e, 15 W) for use with Ubuntu Linux and FHD panel 782304-001 NVIDIA GeForce GTX 850M[...]

Item Compon ent Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-42 10U 1.7 GHz processor, SC turbo GH z (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux and FHD panel 781103-001 NVIDIA GeForce GTX 850M 4 GB dedicated video memory and Intel Core i5-42 10U 1.7 GHz processor, SC turbo GHz (3.0 MB L3 [...]

Item Compon ent Spare part number 1 TB, 5400 rpm, 9.5 mm 778192-005 750 GB, 5400 rpm, 9. 5 mm 778190-005 500 GB 5400 rpm 9. 5 mm 778188-005 1 TB, 5400 rpm + 8 GB NAN D hybrid, 9. 5 mm 731999-005 750 GB 5400 rpm + 8 GB NAN D hybrid, 9.5 mm 732001-005 Hard Drive Hardware Kit , incl udes: 767247-001 Hard drive rubber brac ket, left and right Hard driv[...]

Display assembly subcomponents Item Compon ent Spare part number (1) Display bezel (includes screws) 767365-001 (2) Webcamera/microphone module (includes adhesive and screws) For use in models without a touc h screen 762521-001 For use in touch screen models 762545-001 (3) Raw display panel 35.56 cm (14.0 in) , BrightView, HD , WLED , SVA flat disp[...]

Item Compon ent Spare part number (5) Antenna Kit (includes left and right wireless antenna cables and transceiv ers and screw s) For use in models without a touc h screen 767237-001 For use in touch screen models 767238-001 (6) Display panel cable (includes webcamera/micropho ne module ca ble and screws) For use in HD models without a touc h scree[...]

Miscellaneous parts Component Spare part number AC adapter: 45 W HP Smart AC ada pter (nPFC, RC, 3-w ire, 4.5 mm, nslim) 741727-001 65 W HP Smart AC ada pter (nPFC, RC, 3-wire, 4.5 mm, EM) 714657-001 65 W HP Smart AC ada pter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC a dapter (PFC, RC, 3 -wire, 4.5 mm) 710413-001 90 W HP Smart AC a dap[...]

Spare part number Description 741727-001 45 W HP Smart AC adapter (nPFC , RC, 3-wire, 4.5 mm), nslim 747375-005 Hard drive, 1.5 TB, 5 400 rpm + 8 G B NAND hybrid , 9.5 mm 753076-005 Broadcom BCM43142 8 02.11 bgn 1x1 Wi-Fi + BT 4 .0 HMC combo adapter 755530-001 Power cord for use in North America (3 pin, b lack, 1.0 m) 755530-021 Power cord for use [...]

Spare part number Description 763749-601 System board for use with compute r models with switchab le discrete graphics, NVID IA GeForce 840M 2 GB dedicated vid eo memory and Intel Core i5-4210U 1.7 GHz processor, SC turbo (3.0 MB L3 cache, dual core, 15 W) for use with Windows Profession al (includes replacement thermal material) 763750-001 Base en[...]

Spare part number Description 767376-AD1 Top cover in blac k finish for use in South Ko rea (includes keyboard and keyboard cable) for use with computer models with Intel processors 768005-001 System board for use with compute r models with switchab le discrete graphics, NVID IA GeForce GTX 850M 4 GB dedicated video memory a nd Intel Core i7-4510U [...]

Spare part number Description 782301-001 NVIDIA GeForce GTX 8 40M 2 GB dedicated video memory and Intel Core i5-5200U 2. 2 GHz processor, SC turbo up to 2.7 GHz (4 MB L3 cache, du al co re, 15 W) for use with Ubuntu Linux and HD panel 782301-501 NVIDIA GeForce GTX 8 40M 2 GB dedicated video memory and Intel Core i5-5200U 2. 2 GHz processor, SC turb[...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to compl ete the removal and replacement pro cedures: ● Flat-bladed screwdriver ● Magnetic screwdri ver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must [...]

Cables and connectors CAUTION: When servicing the computer, be s u re that cables are placed in th eir proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during remo val and in sertion[...]

Grounding guidelines Electrostatic dis charge damage Electronic components are sensitive to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built in to many inte grated circuits provide some protection, but in many cases, ESD contains en ough power to alter device parameters or melt silic[...]

Packaging and transpor ting guidelines Follow these grounding gu idelines when packaging an d transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sen sitive parts and assembli es with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containe[...]

Equipment guidelines Grounding equipment mu st include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wris t strap connected to a ground ed system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the ski[...]

5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Custom er Self-Repair program is not ava ilable in all locations. Installing a part not supported by the Customer Self-Repair program may void your warr anty. Check your warranty to determine if Customer Self-Repair is supported in your locati on. Component replacement pr[...]

Battery Description Spare part number 4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erati[...]

Optical drive NOTE: The optical drive spare part ki t includes a bezel and bracket. Description Spare part number SuperMulti DVD±R/RW Double-La yer Drive 767368-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut i[...]

2. Remove the tab from the drive (1) . R otate the left side of the bezel outward (2 ) , and then remove the bezel (3) . Reverse this procedure to reassem ble and install the optical drive. Component replacement procedures 33[...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accesse d by an auth orized service provider. Accessing these parts can damage th e computer or void the warranty. Component replacement procedures NOTE: Details about your computer, incl uding model, serial n umbe[...]

Display subcomponents (b ezel, webcamera, panel) This section describes removing dis play subcomponent s that do not require th at you remove the ent ire display assembly from the computer. You can remove the display bezel, webcam/microphone module , and display panel while the display assembl y is still attached to the computer. To remove the rema[...]

b. Remove the display bezel (6) . c. Remove the four Phillips M2.0×2. 5 screws (1 ) and lif t the top edge of the di splay panel (2) . d. Carefully move the display panel (1) to the keyboard. 36 Chapter 6 Removal and replacement procedu res for Authorized Service Provi der parts[...]

e. Release the tab and dis connect th e display panel cable connector (2) . Lift the panel (3) to remove it. 3. To remove the webcamera/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. Component replacement procedures 37[...]

c. Lift to disengage the adhesive that secures th e webcamera/microphone module to the display (2) . Reverse this procedure to replace the display ass embly subcomponents. 38 Chapter 6 Removal and replacement procedu res for Authorized Service Provi der parts[...]

Top cover NOTE: The top cover spare part kit i ncludes the keyboard and cable. Description Spare part number Top cover in black finish (include s keyboard and keyboard cable): For use in the United States 767376-001 For use in Latin America 767376-161 For use in Taiwan 767376-AB 1 For use in South Korea 767376-AD 1 Top cover with backlit keyboard i[...]

2. Pry the feet up to remove the adhesive that s ecures them to the computer. 3. Remove the two Phillips M2.5x1.5 scr ews that secure the rear corner covers (1) . Remove the rear corner cover s (2) . The rear corner covers are in cluded in the Plastics Kit, spare part number 767371-001. 40 Chapter 6 Removal and replacement procedu res for Authorize[...]

4. Remove the eight Phillips M2.5×4.0 screws that secure the top c over to the base enclosure. 5. Remove the three Phillips PM 4.5×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the computer. 6. Remove the two Phillips M2.5x4.0 screws (2) in the corners that secure the top cover to the computer. 7. Remove the thre[...]

10. Disconnect the power button cable (2 ) , the fingerprint reader cable (3) , the keyboard cable (4) an d the TouchPad cable (5) . Lift to remove the top cover (6) . When replacing the top cover , be s ure that the following component s are removed from the defective top cover and installed on the replacement top cover: ● Power button board and[...]

Hard drive NOTE: The hard drive spare part kit does not include th e hard drive rubber bracket, hard drive connector cable, or screws. Thes e co mponents are included i n the Hard Drive Hardware Kit, spare part number 767247-001. Description Spare part number 500 GB, 5400 rpm, 9. 5 mm 778188-005 750 GB, 5400 rpm, 9. 5 mm 778190-005 1 TB, 5400 rpm, [...]

2. Disconnect the hard drive ca ble from the system board (1) . 3. Lift up the front of the hard drive (2) , and then remo ve the hard drive (3) . 4. If it is necessary to disassemble the ha rd drive, perform the following steps: a. Disconnect the hard drive cable connector from the hard drive (1) . 44 Chapter 6 Removal and replacement procedu res [...]

b. Remove the brac kets (2) from the hard drive. Reverse this procedure to reassem ble and install the hard drive. Component replacement procedures 45[...]

Power button board Description Spare part number Power button boa rd (includes cable) 767254-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect the power f[...]

TouchPad button board Description Spare part number TouchPad button board (includes ca ble) 767369-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect th[...]

4. Remove the TouchPad button board (3) . Reverse this procedure to inst all the TouchPad button board. 48 Chapter 6 Removal and replacement procedu res for Authorized Service Provi der parts[...]

Fingerprint reader Description Spare part number Fingerprint reader (inclu des bracket and cable) 763711-001 Before removing the fingerprin t reader, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnec[...]

WLAN module Description Spare part number Broadcom BCM43142 8 02.11 bgn 1x1 Wi-Fi + BT 4 .0 HMC combo adapter 753076-005 Intel Dual Band Wireless- AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo ada pter 710662-005 Qualcomm At heros AR9485 80 2.11 bgn 1x1 Wi-Fi adapter 675794- 005 Intel Dual Band Wireless- AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapte[...]

3. Lift the WLAN module toward the display (3) . Remove the WLAN module. Reverse this procedure to install the WLAN module. Component replacement procedures 51[...]

System board NOTE: The system boar d spare part kit in cludes replacement thermal material. Description Spare part number For computer models equipped w ith Intel processors and UMA graphics 5th generation Intel Core i5-5200U 2.2 GHz proc essor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with Ubuntu Linux in models with HD di[...]

Description Spare part number NVIDIA GeForce GTX 850M 4 GB dedicated video memo ry and Intel Core i5-5200U 2.2 G Hz processor, SC turbo up to 2.7 GH z (4 MB L3 cac he, dual core, 15 W) for use with Windows Prof essional and HD panel 782302-601 NVIDIA GeForce GTX 840M 2 GB dedicated video memo ry and Intel Core i5-5200U 2.2 G Hz processor, SC turbo [...]

a. Optical drive (see Optical drive on page 32 ) b. Top cover (see Top cover on page 39 ) c. Power connector cable (see Power connector cable on page 63 ) When replacing the system board, be sure that the following compone nts are remo ved from the defectiv e system board and installed on the replacement system board: ● Hard drive connector cable[...]

4. Remove the system bo ard (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures 55[...]

RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect the power fro m the computer by un plugging the po[...]

Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-005 8 GB memory module (PC3, 12800, 1600 MHz) 693374-005 NOTE: Before adding memo ry modules, make sure the co mputer has th e most recent BIOS version, and update the BIOS if nee ded. For Windows operating systems, se e Updating the BIOS on page 74 . Befor[...]

2. Remove the memory module (2) by pulling it away from th e slot at a 45 degree angle. Reverse this procedure to install the memory module. Fan Description Spare part number Fan 763700-001 NOTE: To properly ventil ate the computer, allow a t least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ve[...]

Remove the fan: 1. Turn the system board upside do wn, with the f r ont toward you. 2. Disconnect the fan cable (1 ) from the system board. 3. Remove the Phillips P2.5x4.0 scr ew (2) that secures the fan to the system board. 4. Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures 59[...]

Heat sink assembly Description Spare part number Heat sink for use only on computer models equipped with Intel processors and UMA gra phics 19 W 763701-001 Heat sink for use only on computer models equipped with Intel processors and switchable discrete graphics 19 W 763703-001 Before removing the heat sink assembly, follow these steps : 1. Turn off[...]

3. Remove the heat sink asse mbly (3) from the system board. NOTE: Due to the adhesive quality of the thermal ma terial located be tween the heat si nk assembly and the system board components, it may be necessary to move th e heat sink assembly from si de to side to detach it. 4. Remove the thermal material. The thermal material must be thoroughly[...]

6. Remove the heat sink asse mbly (2) . NOTE: Due to the adhesive quality of the thermal ma terial located be tween the heat si nk assembly and system board components, it may be necessary to move the heat sink assembly from side to side to detach it. 7. Remove the thermal material. The thermal material must be thoroughly clea ned from the surfaces[...]

Power connector cable Description Spare part number Power connector cable (includes bracket) 767246-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect t[...]

Speakers Description Spare part number Speakers 767262-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect the power fro m the computer by un plugging the power cord [...]

Subwoofer Description Spare part number Subwoofer 767375-001 Before removing the subwoofer, follow these ste ps: 1. Turn off the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect the power fro m the computer by un plugging the power c[...]

Display assembly This section describes removing th e display assembly i n its entirety and disassembli ng all the display subcomponents. If you only need to remove the display bezel , webcam era/microphone module, or display panel, you do not need to remove the entire dis play assembly from th e computer. See Display subcomponents (bezel, webcam, [...]

4. Remove the display as sembly (4) . If it is necessary to replace any of the display assembly subcomponents: 1. To remove the bezel on non-touch screen models: The display bezel for non-touc h models is available usin g spare part number 767365-001. a. Remove the plastic scre w covers (1) and the tw o Phillips M2.5×3.0 screws (2) that sec ure th[...]

c. Remove the display bezel (6) . 2. To remove the bezel on tou ch screen models: a. Lift to separate and then rotate the top of the display bezel upward (1) . b. Remove the display bezel from the display enclosure (2) . 3. If it is necessary to remove the display panel from non-touch models: The display panel is available usin g the following spar[...]

b. Carefully move the display panel (1) to the keyboard. c. Release the tab and dis connect th e display panel cable connector (2) . Lift the panel (3) to remove it. Component replacement procedures 69[...]

4. If it is necessary to replace th e webcamera/ microphone module: The webcam is available using spare part number 762521-001 for non-touch models and 7675 45-001 for touch models. a. Disconnect the webcamera/ mi crophone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module ca ble is part of the display panel cab[...]

c. Remove the hinges (3) from the display enclosure. 6. If it is necessary to replace the hinges on a touch panel: The hinges are available using spare part n umber 767249-001 for touch models. a. Remove the four top screws (1) from the di splay hinges. b. Remove the four bottom screws (2) from the display hinges. c. Remove the hinges (3) from the [...]

767367-001: FHD touch screen models a. Release the display panel cable from the clips (1) and routing channe l built into the display enclosure. b. Carefully release the cable from the channel guides, and remove the display panel c able (2) . 8. If it is necessary to replace the wi re less antenna cables and transceivers: The antennas are available[...]

b. Remove the wireless antenna cables and transceivers (2) . 9. If it is necessary to replace the wirele ss ante nna cables and transceivers on a touch panel: a. Release the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are attached to the displ ay back cover wi th double-sided tape.) b. Remove th[...]

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 Setup Utility, or Basic Input/Output System (BIOS), co ntrols communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and prin ter). Setup Utility (BIOS) includes settings for the types of devices installe d[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the compute r or an unsuccessful installation, download and install a BIOS update only when the computer is c onnected to reliable exte rnal power using the AC adapte r. Do not download or install a BIOS update whil e the com puter is r unnin g on battery power, docked in an optiona[...]

To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly pres s esc , and the n press f2 . The BIOS searches three places for the diag no stic tools, in the following orde r: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downl oading HP PC Hardware Diagnostics (U[...]

8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 Setup Utility, or Basic Input/Output System (BIOS), co ntrols communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and prin ter). Setup Utility (BIOS) includes settings for the types of devices installe d, [...]

1. Select Start > Help and Support > Maintain . 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the do wnload area, f ollow these steps: a. Identify the BIOS update that is later than the BIOS version curr ently installed on your computer. Make a note of the date, name, or [...]

NOTE: If you ne ed to stop a diagnostic tes t, press esc . Downloading HP PC Hardware Diag nostics (UEFI) to a USB device NOTE: Instructions for down loading HP PC Hardware Di agnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB devi ce: Option 1: HP PC Diagnostics homepage — Provide[...]

9 Specifications Computer specifications Metric U.S. Dimensions: Width 34.60 cm 13.62 in Depth 24.60 cm ≤ 9.68 in Height 2.55 cm (TouchSmart), 2.445 cm (Non-touch) ≤ 1.00 in (TouchSmar t), 0.96 in (Non-touch) Weigh t: For TouchSmart computer models with Intel processor s 2.10 kg 4.61 lbs For computer model s with fl at display panels and Intel [...]

Metric U.S. Nonoperating 1.50 g zero-to-peak , 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specif y thermal limits for plas tic surfaces. The computer operates well within this range of temperatures. Display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagon al 35.56 cm 14.[...]

1 TB* 750 GB* 500 GB* *Size refers to hard dr ive storage capacity. A ctual accessible c a pacity is less. Actual drive specific ations may differ slightl y. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-[...]

10 Backing up, restoring, and recovering in Windows 8.1 This chapter provides informatio n about the follo wing processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recove ry medi a. This step creates a backup of the H[...]

● If your computer does not include an integrated opti cal drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recover y discs for your computer from support. See the Worldwide Telephone Numbers booklet included [...]

● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery medi a to restore the factory image to the replace m ent drive. For more information, see Recovering usi ng HP Recovery Manage r on page 85 . ● If you wish to remove the recovery parti tion to r eclaim hard drive space, HP Recovery Manager offers the Remo[...]

1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager , and then follow the on-screen instructions . Using HP Recovery media to recover You can use HP Recovery media to recove r the original sy stem. This method can be used if[...]

11 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the op erating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to cre ate recovery me dia immediately after you set up the working computer. 2. As you add hardware and softwa[...]

Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue , if prompted. 2. Click Recovery Media Creation . 3. Follow the on-screen instructions to continue. To recover, see Reco vering the original sys tem using HP Recovery Manager on page 90 . Creating sy[...]

Tips for a successful backup ● Number backup discs before ins ert ing them into the optical drive. ● Store personal files in the Documents, Music, Pict ures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a wind ow, toolbar, or menu bar by taki ng a screen shot of your settings. The screen shot can[...]

Restore and recovery Restoring to a previous system restore point Sometimes installi ng a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fi xes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous s ystem restore point (creat ed at an earlier[...]

● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Re covery option is recomme nde d for advanced users only. All hardware-related drivers and software are re-install ed, but other software applications are not. Do not interrupt the process until it is complete, otherwis[...]

1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options . 4. Select the flash drive from the boot options window. 92 Chapter 11 Backing up, restor ing, and recovering in Wind ows 7[...]

12 Power cord set requirements The wide-range input feature of the computer permits it to operate fr om any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the com puter meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other [...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand S[...]

Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3- conduct or. The wall plug must be a two-pole grounding type with a NEMA 5-15 P (15 A, 125 V ac) or NEM A 6-15P (15 A, 2 50 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance cou[...]

13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local la ws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic ha rdware, HP original print cartridges, and rechargeable batterie[...]

Index A AC adapter 6 spare part numbers 20, 21 support 3 action keys identifying 10 adapter, HDMI to VGA 20 antenna removal 72, 73 spare part number 19 Antenna Kit, spare part number 19 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack 5 B backups 83, 87 base enclosure, sp are part number 17 battery removal 31 spare part[...]

HP Recovery partition recovery 85 removing 86 I internal display switch, i dentifying 4 internal microphones, identifying 4 J jacks audio-out (headphone)/audio-in (microphone) 5 network 6 RJ-45 (network) 6 K keyboard product descript ion 3 keys action 10 esc 10 fn 10 Windows 10 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 regulato[...]

regulatory information regulatory label 12 wireless certification labels 12 removal/replacement procedures 30, 34 restore Windows File History 84 restore points 88 restoring the original system creating recovery media 87 right control zone, identifying 7 RJ-45 (network) jack, identifying 6 RTC battery removal 56 spare part numbe r 16, 20, 56 S Scre[...]