HP (Hewlett-Packard) CE864A#BGJ manual

L ASER JET PRO 4 0 0 Us er Guide M401[...]

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HP LaserJet Pro 400 M401 Printer Series User Guide[...]

Copyright and License © 2012 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

Table of contents 1 Product introd uction . ............. ........... ............ ............ ............ ............ ............ ............ ...... .. 1 Product view s ............ .............. ................ ................ .............. ................ .............. ........... ......... 2 Produ ct front view ..... ................[...]

Change the settings for a ll print jobs until the softwa re program is closed .............. ......... 26 Change the default se ttings for all pri nt jobs ........ ................................. ...................... 26 Change the p roduct configura tion settings ....... ............. .............. ............. ............. ...... 26 Print t[...]

Use AirPrint .......... ........... ........... ............ ........... ............ .......... ........... ............ ........... ... ......... 54 Walk-up USB printing .......... ................ .............. .................. ................ ................ ................ ... 55 4 Manage and maintain ....... ............. ............ .[...]

Change the toner cartridge ............... ................ .............. ................ ............... .......... 77 Memory .... .......... .......... .......... .......... .......... .......... .......... .......... .......... .......... .......... ...... ........ 79 Update the firmware ........... ................. ................ .........[...]

Install bl ack cartridge ............................................................................... 92 Invalid driv er Press [OK] . .......................................................................... 92 Jam in <location> ..... .................... ................. ............... .................... ........ 93 Jam in Tray <X[...]

Print a cleaning page (touchsc reen control panel) ....... ................. ............... 108 Inspect the toner cartrid ge for damage .............. ...................... ................... ............. 108 Check the pa per and printing e nvironment ......... .................... .................. ................ 110 Use paper tha t meets H[...]

The product name does not appe ar in the product list in the Print & Fax or Print & Scan list ..... .......... .......... .......... .......... .......... ........... .......... .......... ........... .......... .......... .. 12 5 The print driver does not auto matically set up the selected product in the Print & Fax or Print & Scan[...]

x ENWW[...]

1 Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer ENWW 1[...]

Product views Product front view 1 Output bin 2T r a y 1 3 Power button 4T r a y 2 5 Walk-up USB port (HP LaserJet Pro 400 M401dn Pr inter and HP LaserJet Pro 400 M40 1dw Printer only) 6 Toner cartridge door latch 7 LCD control panel or colo r touchscreen control panel (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer o nly[...]

Product back view 1 Hi-Speed USB 2.0 port 2 Network port (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer) 3 Power connection 4 Slot for a cable-type security lock 5 Rear jam-access door latch Serial number and model number location The serial number and product model number labe l is on the back of the p r[...]

Control panel layout LCD control panel 1 Control-panel display: The display prov ides information about the product. Use the menus on the display to establish product settings. 2 Attention light (amber): The Attention lig ht blinks when the product requires user attention. 3 Ready light (green): The R eady light is on when the product is ready to p[...]

9 Setup button: This button prov ides quick access to the Setup menu. 10 LED light: This light is no t functional on this product. Touchscreen control panel NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Pr inter model and the HP LaserJet Pro 400 M401dw Pri nter model. 1 Wireless light: indicates th e wireless ne[...]

9 Left arrow button and ligh t: moves the cursor to the left NOTE: This button illuminates only when th e current screen can use this feature. 10 Home button and light: provides access to the Home screen 6 Chapter 1 Prod uct introducti on ENWW[...]

Touchscreen Home screen NOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Pr inter model and the HP LaserJet Pro 400 M401dw Pri nter model. The Home screen provides access to the produ c t features, and it indicates the product st atus. NOTE: Depending on the product configuration, the feature s on the Home screen c[...]

Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, yo u can set the language manually so the information pages print in one of the supported lan guages. Change the language by using the System [...]

Print product reports from a touchscreen control panel 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch the name of the report that you want to print. Printer sharing disclaimer HP does not support pe er-to-peer networ king, as the feature is a function of Mi crosoft operating syst[...]

10 Chapter 1 Prod uct introducti on ENWW[...]

2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays ENWW 11[...]

Supported paper sizes This product supports a nu mber of paper sizes, and it a dapts to various media. NOTE: To obtain best results, selec t the correct paper size and type in the print driver before printing. Table 2-1 Supported paper a nd print media sizes Size and dimensions Tray 1 Tray 2 Optional 500- sheet Tray 3 Duplexer (duplex models only) [...]

Table 2-1 Supported pa per and print media sizes (conti nued) Size and dimensions Tray 1 Tray 2 Optional 500- sheet Tray 3 Duplexer (duplex models only) Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) Envelop[...]

Supported paper types For a complete list of specific HP-brand paper that this product supports, go t o www.hp.com/ support/ ljm401series . Paper type (control panel) Paper type (print driver) Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer (duplex models only) PLAIN 75–95 G Plain HP EcoSMART Lite HP EcoSMART Lite LIGHT 60-74 G Light 60-74g MID-[...]

Load the input trays Load Tray 1 1. Open Tray 1, and pull the t ray extension away from the product. 2. For long paper, flip ou t the extension to help hold the paper in the tray. ENWW Load the input tr ays 15[...]

3. Place the paper stack int o Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. Pull the tray out of the product. 16 Chapter 2 Paper tray ENWW[...]

2. Slide open the pap er length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend t he tray by pressing the release butt on at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in).[...]

5. Push down on the paper to make sure that t he paper stack is below th e pa per limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. Pull the tray out of the product. 18 Chapter 2 Paper tray ENWW[...]

2. Slide open the pap er length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend t he tray by pressing the release butt on at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in).[...]

5. Push down on the paper to make sure that t he paper stack is below the paper limit ta bs at the rear of the tra y. 6. Slide the tray into the product. 20 Chapter 2 Paper tray ENWW[...]

3P r i n t ● Supported printer drivers (Windows) ● Change print-job settings (W indows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional prin t tasks (Windo ws) ● Additional prin t tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Walk-up [...]

Supported printer drivers (Windows) Printer drivers provide access to the product featur es and allow the computer to communicate with the product (using a printer l anguage). Check the installation notes and re adme files on the product CD for additional software and languages. HP PCL 6 driver description ● Installs automatically when installing[...]

● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and c ustom software programs that are based on PCL 5 ENWW Supporte d printer drivers ( Windows) 23[...]

Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the ch anges are made : NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the progr[...]

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Clic k Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , click Settings , and then click Printers . Windows[...]

Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the ch anges are made : NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the prog[...]

3. Click the Options & Supplies button. 4. Click the Dri ver tab. 5. Configure the installed options. ENWW Change print-job settings (Mac OS X) 27[...]

Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings [...]

Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortc ut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. [...]

5. Select the print option s for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 30 C[...]

Automatically print on bo th sides with Windows NOTE: This section applies to the HP LaserJet Pro 40 0 M401d Printer, HP LaserJet Pr o 400 M401dn Printer, a nd HP LaserJet Pro 400 M401dw Printer models only. 1. On the File menu in the software program, click Print . 2. Select th e product, and then click the Properties or Preferences button. ENWW P[...]

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Manually print on both sides with Windows NOTE: This section primarily applies to the HP LaserJ et Pro 400 M401a Printer and HP LaserJet Pro 400 M401n Printer models. However, the HP LaserJ et Pro 400 M401 d Printer, HP LaserJet Pro 400 M4[...]

2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. ENWW Print tasks for Windows 33[...]

5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed sid e down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program[...]

3. Click the Finishing tab. 4. Select the number of pa ges per sheet from the Pages per sheet drop-dow n list. 5. Select the corre ct Print page borders , Page order , and Orientation options. ENWW Print tasks for Windows 35[...]

Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees op tion. 36 C[...]

Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print tasks for Windows 37[...]

5. Select the category of paper types that best describes your paper. 6. Select the option for the ty pe of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 38 Chapter 3 Print ENWW[...]

2. Select th e product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper item, and th en click the Settings button to select the necessary sett ings for the front cover, other pages, and back cov er. ENWW Print tasks for Windows 39[...]

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 40 Chapter 3 Print ENWW[...]

Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 41[...]

4. Click the Print on both sides or Print on both sides (manually) check box. 5. In the Booklet layout drop-down li st, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet . 42 Chapter 3 Print ENWW[...]

Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Pr int butto n. NOTE: To use print driver defa ult settings, select the standard option. Create a printing preset (Mac OS X) Use printing[...]

Manually print on both sides (Mac OS X) NOTE: This section primarily applies to the HP LaserJ et Pro 400 M401a Printer and HP LaserJet Pro 400 M401n Printer models. However, the HP LaserJ et Pro 400 M401 d Printer, HP LaserJet Pro 400 M401dn Printer, and HP LaserJet Pr o 400 M401dw Printer models also can print two-sided jobs manually if the paper [...]

Print multiple pages on on e sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of p age s that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and pl[...]

4. Select a type from the Media-type drop-down list. 5. Click the Pr int butto n. Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to pr int the cover page. Click either the Before Document button or the After Document button. 4[...]

Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the prod uct is currently processing. If more than one process is ru nning, pressing the Cancel button clears the process [...]

5. Type a name for the c ustom size and specify t he dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load pape r into th e trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print o[...]

Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the prod uct is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print[...]

4. Click the Waterma rk check box. 5. Beneath the check box, use the drop-down lists to set t he various watermark elements. 6. Click the Pr int butto n. 50 Chapter 3 Print ENWW[...]

Create archival-quality prints Archive print produces output that is less susceptibl e to toner smearing and d usting. Use archi ve print to create documents tha t you want to pres erve or archive. NOTE: Archival-quality printing is accomplished by in creasing the temperature of the fuser. Because of the increased te mperatures, the product prints [...]

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wir eless network an d have Internet acc ess to use HP ePrint. HP ePrint is not available with the HP LaserJet Pro 400 M401d Printer. Set up HP ePr[...]

Set up HP ePrint (touchscreen control panel) 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touc h the Web Services button. b. Touch the Enable Web Services button. 2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product's email addres s[...]

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad ( iOS 4.2), iPhone (3GS or l ater), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applica tions To use AirPrint, the prod[...]

Walk-up USB printing The HP LaserJet Pro 400 M401dn Printer and HP Laser Jet Pro 400 M401dw Printer models feature printing from a USB flash drive, so that you ca n quickly print files without sending them from a computer. These products accept standard USB storag e accessories in the USB port on the front of the products. You can print the fol low[...]

56 Chapter 3 Print ENWW[...]

4 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connect ion ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when[...]

Use the HP Reconfiguration Utility to change the product connection If you are already using the prod uct and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you ca n reconfigure the pr oduct to use a different wireless address, to co nnect to a wired or wireless netw ork, or cha[...]

Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you prin t from your wireless mobile device directly to an HP Wireless Direct-enabled produc t without requiring connection to an establishe d network or the Internet. Use HP Wireless Direct to prin t wirelessly[...]

Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information an d to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com . To use this feature, the product must be conne cted to a computer or network that ha[...]

Configure IP network settings View or change network settings Use the HP Device To olbox to view or change IP configuratio n settings. 1. Print a configuration page, and loc ate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexa deci[...]

5. Use the numeric keypad to ente r the subnet mask, and touch the OK button. Touch the Yes button to confir m. 6. Use the numeric keypad to enter th e default gateway, and touch the OK button. Touch the Yes button to confirm. Rename the product on a network If you want to rename the produc t on a network so that it can be uniquely identified, use [...]

Link speed and duplex settings NOTE: This information applies only to Ethernet netw orks. It does not apply to wireless networks. The link speed and co mmunication mode of the pr int server must match the network hub. For most situations, leave the produc t in automatic mode. Incorr ect changes to the link speed and duplex settings might prevent th[...]

Setting Description 10T Full 10 Mbps, full-du plex operation 10T Half 10 megabytes per second (M bps), half-duplex operation 100TX Full 100 Mbps, full-duplex operation 100TX Half 100 Mbps, half-duplex operation 5. Touch the OK button. The product turns off and then on. 64 Chapter 4 Manage and maintain ENWW[...]

HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the prod uct. NOTE: This tool is available only if you performed a full installation when you installed the product. 1. Click the Start butto n, and then cl ick the Programs item. 2.[...]

Tab or section Description Print tab Provides the ability to change default print settings from your computer. ● Printing : Change the default product print setti ngs, such as number of copies and paper orientation. These are the same opti ons that are available on the control panel. ● PCL5c : View and change the PCL5c settings. ● PostScript [...]

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change pr oduct settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is c onnected with a USB ca ble or is connected to a TCP/IP- based network. Open the HP Utility ▲ From the dock, click HP Utility . [...]

HP Web Jetadmin HP Web Jetadmin is an award-winni ng, industry-lea ding tool for effi ciently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ult[...]

Product security features The product supports se curity standards and recomm ended protocols that help you keep the product secure, protect critical information on your netw ork, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.co m/ go/ securepr[...]

4. Type the new password in the New Password box and in the Verify password box. 5. At the bottom of the window, click the Apply button to save the password. 70 Chapter 4 Manage and maintain ENWW[...]

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Us ing EconoMode can use less toner and dec rease the cost per pag e. However , using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoM ode. If EconoMode is used full-time, the toner supply mi ght out[...]

Set the sleep delay (touchscreen control panel) 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Sleep Dela y 3. Select the time for the sleep delay. NOTE: The default value is 15 Minutes . Set the Auto Power Down delay Set the Auto Power Down delay [...]

Set the Auto Power Down dela y (touchsc reen control panel) 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Auto Power Down Delay 3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes . 4. The product[...]

Print when a toner cartridge is at estimated end of life Black Low : The product indicates when a toner cartridg e level is low. Actual toner cartridge life remaining may vary. Consider having a replacement av ailable to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black Very Low : The pr[...]

Enable or disable the At Very Lo w settings (touchscreen control panel) You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Supply S et[...]

Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in w hich the new cartr idge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge sto[...]

Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of usef ul life, you are prompted to order a replac ement. You can continue printing with th e current cartridge until redistributing the toner no longer yiel ds acceptable print quality. 1. Open the toner ca rtridge door, and then remove the toner cartrid[...]

3. Grasp both sides of the toner cartridge and distribute the toner by gently ro cking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartrid[...]

Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell t hese products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ● BarDIMM® Box, Jetmobile ● BarSIMM [...]

Update the firmware HP offers periodic upgrades to the product firmware. You can load the fir mware updates manually, or you can set the product to automa tically load firmware updates. Manually update the firmwa re (LCD control panel) 1. On the product control panel, press the OK button to open the menus. 2. Open the following menus: ● Service ?[...]

Set the product to automatically update the firmware (touchscreen control panel) NOTE: This section applies to the HP LaserJ et Pro 400 M401d Printer model only. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● Service ● LaserJet Update ● Manage Updates ● Prompt Before Install 3. [...]

82 Chapter 4 Manage and maintain ENWW[...]

5 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messa ges ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve pr int quality ● The product does not print or it prints slowly ● Solve walk-up US B printing proble ms ● Solve direct c[...]

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Chec k the cabling or wireless connect ion ● Step 3: Check the control panel for error messages ● Step 4: C heck the paper ● Step 5: C heck the software ● Step 6: Test print func[...]

Step 3: Check the contro l panel for error messages The product control panel should in dicate ready status. If an error message a ppears, resolve the error. Step 4: Check the paper 1. Make sure th at the paper that you are using meets specifications. 2. Make sure that the pa per is lo aded correctly in the input tray. Step 5: Check the software 1.[...]

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore th e product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaul ts returns all of the settings t[...]

Control panel help system The HP LaserJe t Pro 400 M401dn Pr inter and HP La se rJet Pro 400 M401dw Printer models have built-in Help systems that explain how to use each screen. To open th e Help system, touch the Help button in the upper-right corner of the scre en. For some screens , the Help opens to a globa l menu where you can search for spec[...]

Interpret control panel messages Control panel message types The control panel mess ages indicate the current pro d uct status or situations that might require action. Alert and warning messages appear t emporarily an d might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the jo[...]

50.x Fuser Error Turn off then on Description The product has experienced an error with the fuser. Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protecto[...]

Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists , contact HP support. 57 Fan error Turn off then on Description [...]

If the message persists , contact HP support. 79 Service error Turn off then on Description An incompatible DIMM is installed. Recommended action 1. Turn the product power off. 2. Install a DIMM that the product supports. 3. Turn the product on. If the message persists , contact HP support. Black cartridge low Description The toner cartridge is nea[...]

Recommended action Wait for the cleaning process to finish. Device error Press [OK] Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product front door is open. Recommended action Close the door . Genuine HP supply installed Description A genuine HP supply was ins talled. Re[...]

Jam in <location> Description The product has det ected a jam. Recommended action Clear the jam from the location indicated. The job should continue to print. If it d oes not, try reprinting the job. If the message persists , contact HP support. Jam in Tray <X> Clear jam and then Press [OK] Description The product has det ected a jam. R[...]

Load tray <X> <TYPE> <SIZE> Description A tray is configured for the paper typ e and size that the prin t job is re questing, but that tray is empty. Recommended action Load the correct paper into the tray, or press the OK button to use paper in a different tray. Manual duplex Load tray <X> Press [OK] Description The first s[...]

To avoid this pr oblem, tr y the following solutions: ◦ Adjust the paper guides in the tray. Make sure the front paper guide is pushing the pa per against the back edge of the tray. ◦ Use paper that meets HP specif ications. Store paper unopened in its original packagi ng. ◦ Use the product in an area that meets the en viro nmental specificat[...]

very low mode wil l not be consider ed to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement. Supplies low Description A toner cartridge is low. Recommended action Printing will continue until a Very Low message displays. Consid er having a replacement tone r cartridge av ailable. Unexpecte[...]

Paper feeds incorrectl y or becomes jammed The product does not pick up paper If the product d oes not pick up pape r from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of pa per for your job. 3. Make sure the paper guides in the tray are adju sted correctly for the [...]

Clear jams Jam locations Jams can occur in these locations: 1 Output bin 2 Rear door 3T r a y 1 4T r a y 2 5 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear a jam in Tray 1 NOTE: If the sheet tears, remove a ll fr agments before resu ming printin[...]

1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the ja mmed sheet, open the print cartridge door, and then remove the print cartridge. ENWW Clear jams 99[...]

3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartri dge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product. 100 Chapter 5 Solve problems ENWW[...]

2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. ENWW Clear jams 101[...]

Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. 102 Chapter 5 Solve problems ENWW[...]

Clear jams from the output bin CAUTION: Do not u se sharp ob jects, such a s tweezers o r needle-nose pliers, to remove jams. Damage caused by sharp objects wi ll not be covered by the warranty. 1. With both hands, grasp the pap er, and carefully pull it free from the product. Clear a jam in the duplexer area 1. Open the rear door. ENWW Clear jams [...]

2. Remove any jammed sheets. NOTE: If the she et tears, rem ove all fragments before re suming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear do or. Clear a jam in the fuser area 1. Open the rear door. 104 Chapter 5 Solve problems ENWW[...]

2. Remove any jammed sheets. NOTE: If the she et tears, rem ove all fragments before re suming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear do or. ENWW Clear jams 105[...]

Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. F[...]

6. Select a type from the Media-type drop-down list. 7. Click the Pr int butto n. Check toner cartridge status Print the supplies status page (LCD control panel) Information pages reside within the product memo ry. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation,[...]

Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the p rinted pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Print a cleaning page (LCD control panel) 1. On the product control[...]

2. Check the memory chip for damage. 3. Examine the surface of the imaging dru m on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratche s, fingerprints, or othe r damage on the imaging drum, re[...]

Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are havi ng any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the p rinted pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pag[...]

Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorre ct formatting, or substituted fonts. HP PCL 6 dri ver ● Provided as the default driver. This dr iver is automatically installed by the HP installer. ?[...]

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and th at the control panel indicates it is ready. ◦ If the control panel does not indicate the prod uct is ready, turn the product off and then on again. ◦ If the con[...]

The product prints slowly If the product prints, but it seem s slow, try the following solutions. 1. Make sure the computer meets the minimum spec ifications for this product. For a list of specifications, go to this Web site: www.hp.com/ suppo rt/ljm401series . 2. When you configure the product to print on some pape r types, such as h eavy paper, [...]

Solve walk-up USB printing problems NOTE: This section applies only to the HP LaserJet Pro 400 M4 01dn Printer and HP L aserJet Pro 400 M401dw Printer models. ● The USB Flash Drive menu does not open when you ins ert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in t[...]

The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single fold er on the USB storage accessory. Reduce the number of files in the folder by moving th[...]

Solve direct connection problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is no t longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by conne cting it to another p[...]

Solve wired network problems NOTE: This section applies to all models except the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Pr inter models. Check the following items to verify that the pr oduct is communicating wi th the network. Before beginning, print a configuration page from the prod uct control panel and lo ca te the prod[...]

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type cmd . b. Type ping followed by the IP addres s for your product. For Mac OS X, open the Network Utility, and th en supply the IP address in[...]

Solve wireless network problems NOTE: This section applies to the HP LaserJ et Pro 400 M401dw Printer model only. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router ar e turned on and have power. Also make sure that the wireless radio in the product is turned on. ?[...]

4. Make sure that your computer is working co rrectly. If necessary, restart the computer. 5. Try manually configuring the product from the control panel . The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update availab le from the manufacturer. 2. If programs request fire[...]

The wireless network is not functioning 1. Make sure that the networ k cable is not connected. 2. To verify if the network has lost communication , try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type c[...]

Reduce interference on a wireless network The following tips can reduce inte rference in a wire less network: ● Keep the wireless devices away fr om large metal object s, such as filing cabinets, and other electromagnetic devices, such as mic rowaves and cordless telephones . These objects can disru pt radio signals. ● Keep the wireless devices[...]

Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an applicat io n that has an icon in the system tray, right-click the icon, and select Close or Disable . 2. Try plugging the USB cable into a dif[...]

Windows 7 a. Click Start . b. Click Devices and Printers . c. Right-click the product driver icon, and then select Printer properties . d. Click the Ports tab, and then click Configure Port . e. Verify the IP address, and then click OK or Cancel . f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct[...]

Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the produc t list in the Print & Fax or Print & Scan list ● The print driver does not automati cally set up the selected produc t in the Print & Fax or Print & Sca[...]

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print jo b. Print a configuration page to check the product name. Verify that the name on the configuration page matches the produc t name in the Print & Fax ( Print[...]

Remove software (Windows) Windows XP 1. Click Start , and then clic k Programs . 2. Click HP , and then clic k the product name . 3. Click Uninstall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start , and then clic k All Programs . 2. Click HP , and then clic k the product name . 3. Click[...]

Remove software (Mac OS X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications . 3. Select Hewlett Packard . 4. Select HP Uninstaller . 5. Select the produc t from the list of dev ices, and then click the Uninstall button. 6. After the software is uninstalled, re st art the co[...]

6 Supplies and accessories ● Order parts, ac cess ories, and supplies ● HP policy on non-HP supplies ● HP antico unterfei t Web site ENWW 129[...]

Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Item Part number Cartridge n umber Descriptio n HP LaserJet toner cartridge CF280A (standa[...]

Index A accessories ordering 129, 130 AirPrint 54 amber light 4 anticounterfeit supplies 130 applications downloading 60 apps button 7 Apps menu 60 archival-quality printing creating 51 LCD control panel 51 touchscreen control panel 51 attention light LCD control panel 4 touchscreen control panel 5 automatic duplex printing (double- sided) with Mac[...]

home button 5 Home screen, control panel 7 HP Device Toolbox, us ing 65 HP Embedded Web Server changing network settings 61 changing passwor d 69 changing product name 62 opening 61, 62, 69 HP ePrint setup 52, 53 using 52 HP fraud Web site 130 HP PCL 6 print driver 111 HP Reconfiguration Utility network installation 58 HP UPD PCL 5 print driver 111[...]

selecting custom sizes (Mac) 49 selecting custom sizes (Windows) 47 paper type checking settings 106 paper types selecting (Mac) 45 selecting (Windows) 37 paper, covers printing (Mac) 46 printing (Windows) 38 part numbers toner cartridge 130 PCL font list 8 portrait orientation changing (Mac) 45 changing (Wind ows) 36 ports locating 3 power button [...]

supplies status page 8 printing 107 T TCP/IP manually configuring IPv4 parameters 61 toner cartridge checking for damage 108 checking status 107 door release, locating 2 low threshold settings 74 part numbers 130 replacing 77 supplies statu s page 8 using when low 74 toner cartridges non-HP 130 recycling 76 storage 76 touchscreen control panel butt[...]

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