HP (Hewlett-Packard) CE903A#BGJ manual

L ASERJET PRO 300 COLOR MFP L ASERJET PRO 400 COLOR MFP Service Manual M375 M475[...]

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HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 Printers Service Manual[...]

Copyright and License © 2012 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to ex plain a concept or to complete a task. CAUTION: Cautions indicate procedures th at you should follow to avoid losing data or damaging the product. WARNING! Warnings al ert you to specific procedures that you sho uld follow to[...]

iv Conventions used in this guide ENWW[...]

Table of contents 1 Removal and r eplacem ent .......... ........... ......... .......... .......... ........... .......... ........... ......... ......... .......... ...... 1 Remova l and replace ment stra tegy .......... ............ ........... ............. ............. ............ .............. ........ 2 Introductio n .......... ..........[...]

Rear-door stopper and link caps (s implex product) ... ......... ......... ............ ....... 32 Rear door (simplex product) ......... ............. ........... ......... .............. .......... ..... 33 Rear door (duplex product) ...... ........... ........... ........... ........... .............. ........ 35 Rear cover and feed guide (simple[...]

Remove the USB PCA ...................................................... .......... 96 Duplex-reve rse drive ass embly ................................................................... 97 Remove the duplex -reverse drive assembly ......... .......... .......... ....... 97 Fuser ..... .................... .................. ................... ..[...]

Intern al print qual ity test pages .............................. .................................. ............... 135 Print quality tr oubleshooting p age ............................................................ 135 Print quality a ssessment page ............................................................. ..... 135 Print the Confi guratio[...]

Device err or, press OK .......................................... .................. 162 Device is busy. T ry again later .................................................. 162 Document fe eder door is o pen. ..................... ............................ 162 Doc ume nt f eed er j am. Cle ar a nd r elo ad. ................ ................ ...[...]

Re mov e sh ippi ng l ocks fr om cart ridge s ............. .................... ..... 17 2 Replace [c olor] ....................................................................... 172 Scanner e rror #, Tu rn off then o n .......... ......... ....... ......... ......... .. 172 Scanner rese rved for PC sca n .........................................[...]

Print speeds ......... ........... ........... .......... ........... ......... ........... ........... ........ 203 The produ ct does not print o r it prints slowly .. .................. ............. ................. ........... 204 The produc t does not print ....................................................................... 204 The produ [...]

Fax is busy. Ca nceled send. ............. .................. .............. ................. ...... 217 Fax is busy. Redial pending. ..... ............ ............ .............. ............ ........... .. 218 Fax receive error. ...... .......... ........... ............. .......... .......... ............. .......... 218 Fax Send error. ......[...]

The fax does no t respo nd ........ ........... .......... ........... ............ ........ ........... . 234 The fax has a d edicated pho ne line .... ................... .................... 234 An a nsw eri ng ma chine is c onn ect ed t o th e pr odu ct ............... ...... 234 A telephone han dset is connecte d to the produc t ..............[...]

Internal assemblies (5 of 5) .......... ............ .............. ........... .......... ............... ........... .. 262 Internal a ssemblies (simpl ex models) ..... .............. .............. ............. ............. ............. 264 Internal a ssemblies (du plex models) ................. ................ .............. ...............[...]

Disposal of waste equipment by users in privat e households in the Europe an Union . . . . . . 295 Chemica l substanc es ................. ......................... .................... ......................... ...... 296 Material Saf ety Data Sheet ( MSDS) ... ....................... ................ ..................... .......... 296 For more [...]

Index ...... ............ ......... ......... ............ ......... ......... ............ ......... ......... ............ ......... .... .......... ......... ..... 313 xvi ENWW[...]

List of tables Table 1-1   Common fasteners .. .......... ........ ........ .......... ........ ........ .......... ........ ........ .......... ........ ........ ... .... 4 Table 2-1   Major compone nts ....................... .......................... ............................ ............................ .... 121 Table 2-2   Solenoid, [...]

xviii ENWW[...]

List of figures Figure 1-1   Phillips and pozidrive sc rewdriver co mparison ....... ............ ......... ........... ............. ............ .......... 3 Figure 1-2   Parts remova l order (1 of 2) ..... .......... ........ ........ ........... ........ ........ ........... ........ ........ .......... ... .. 7 Figure 1-3   Parts remova [...]

Figure 1-33   Remove the Rear- door stopper an d link caps (simplex product) (1 of 2 ) ................................ .... 32 Figure 1-34   Re mov e th e R ear- door s to ppe r an d li nk c ap ( simpl ex p ro duct ) ( 2 o f 2) ............... .......... .......... .. 32 Figure 1-35   Remove the rear door (simplex product) (1 of 4) ....... .[...]

Figure 1-74   Reinstall th e left cover ( 1 of 2) ..... ........... ........... .......... ........... ........ ........... ........... ........... .... 57 Figure 1-75   Reinstall th e left cover ( 2 of 2) ..... ........... ........... .......... ........... ........ ........... ........... ........... .... 57 Figure 1-76   Remove the front-d[...]

Figure 1-115   Remove th e fuser-motor ass embly (4 of 6) ....... ................ ................. .............. .............. ....... 85 Figure 1-116   Remove th e fuser-motor ass embly (5 of 6) ....... ................ ................. .............. .............. ....... 85 Figure 1-117   Remove th e fuser-motor ass embly (6 of 6) ..[...]

Figure 2-5   Rollers ........... ......... ............. .......... .......... ........... .......... .......... ............. .......... .......... .. ....... 124 Figure 2-6   PCAs ... .............. ........... ............... ............. ............... .............. .............. ........... ............ ..... 125 Figure 2-7   Optiona[...]

xxiv ENWW[...]

1 Removal and replacement ● Removal and replacement strategy ● Service appr oach ● Removal and re placement pr ocedures ENWW 1[...]

Removal and replacement strategy This chapter dis cusses the rem oval and replac ement of field re placeable units ( FRUs) only. Replacing FRUs is generally the reverse of remova l. Occasionally, no tes and tips are included to provide directions for difficult or critical replacement pro cedures. HP does not support repairing individual subassembli[...]

TIP: For clarity, some photos in this chapter show components remo ved that would not be removed to service the product. I f necessary , remove the comp onents listed at the beginning of a procedu re before proceeding to service the product. Electrostatic discharge CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD[...]

Types of screws WARNING! Make sure that components are replaced wi th the correct screw type. Using the incorrect screw (for example, substituting a long screw for the correct shorte r screw) can cause damage to the product or interfere with produc t operation. Do not intermix sc rews that are removed from one component by using the screws that are[...]

Service approach Before performing service ● Remove all media from the product. ● Turn off the power using the power switch. ● Unplug the power cable and interface cable(s). ● Place the product on an ESD mat (if one is avai lable). If an ESD work station or mat is not available, ground yourse lf by touching the sheet-metal chassis before to[...]

Post-service tests After service has been completed, perform the followin g tests to verify that the repair or replacement was success ful. Test 1 (print-quality test) 1. Verify that you have completed the necessary reassembly steps. 2. Make sure that the inp ut tray contains clean, u nmarked paper. 3. Attach the power cable an d interface cable, a[...]

Parts removal order Figure 1-2 Parts re moval order (1 of 2 ) ENWW Service approach 7[...]

Figure 1-3 Parts re moval order (2 of 2 ) 8 Chapter 1 Removal and replacement ENWW[...]

Removal and replacement procedures Rollers and pads Transfer roller The transfer roller is a co mponent of the paper-fee d assem bly and not availa ble as an indiv idual FRU. To remove and replace the transfer roll er, inst all a replacement paper-fe ed guide a ssembly. See Paper- feed guide assembly on page 31 . ENWW Removal and replacement proc e[...]

Pickup roller (Tray 2 and Tray 3) The roller must be rotated into th e service position to remove it. CAUTION: Avoid touching the spongy roller surface unle ss you are going to replace the ro ller. Skin oils on the roller can cause paper pickup problems. 1. Turn the pro duct on, and wait for it to reach the Ready state. Perf orm the following steps[...]

2. Carefully raise the front of th e product. WARNING! Do not place the prod uct face-up resting on the re ar cover and re ar door. Excess toner might enter the laser/scann er assembly an d contaminate the mirrors, causing print-quality problems. The laser/scanner is not a FRU. If the laser/scanner mirrors are contaminated, the entire product must [...]

3. Use a pair of snap-r ing pliers to rele ase tw o locking tabs and remove the pickup roller. CAUTION: Do not touch the spongy roller surface un l ess you are going to replace the roller. Skin oils on the roller can cause paper pickup problems. NOTE: If you do not have a pair of snap- ring pl iers, use your fingers to release the tabs. Figure 1-5 [...]

Separation roller (Trays 2 or 3) CAUTION: Avoid touching the spongy roller surface unle ss you are going to replace the ro ller. Skin oils on the roller can cause paper pickup problems. 1. Remove Tray 2 (if installed), and then carefully raise the front of the product. WARNING! Do not place the prod uct face-up resting on the re ar cover and re ar [...]

2. Release the two roller-co ver locking pins, and then remove the cover. Figure 1-7 Remove the separation roller (2 of 3) 3. Release the roller holder to release the rolle r-locking pins. Remove the separation roller. Figure 1-8 Remove the separation roller (3 of 3) 14 Chapter 1 Removal and replacement ENWW[...]

Reinstall the separation roller 1. Install the replacement separation roller. 2. Reinstall the separation roller cove r on the locking pins, and then ro tate it toward the roller until you hear it snap into place. Figure 1-9 Reinstall the separation roller ENWW Removal and replacement proc edures 15[...]

Document feeder pi ckup roller assembly IMPORTANT : The document feeder pick up roller must be shipped in the down po sition. 1. Open the document feeder cover. 2. Disconnect one spring (callout 1). Figure 1-10 Remove the document fee der pickup roller assembly (1 of 2) 1 3. Lift up on the end of the assembly, and then sl ide it toward the control [...]

Pickup roller and separation pad (Tray 1) The roller must be rotated into th e service position to remove it. CAUTION: Avoid touching the spongy roller surface unle ss you are going to replace the ro ller. Skin oils on the roller can cause paper pickup problems. NOTE: Always repl ace the separation p ad when replacing the pickup roller. 1. Turn the[...]

2. Lower the Tray 1 pap er pickup assembly by pushing down on the edges of the assembly. Figure 1-12 Remove the Tray 1 pic kup roller (1 of 3) 3. Carefully raise the front of th e product. WARNING! Do not place the produc t face-up resting on the rea r cover and rear door. Excess toner might enter the laser/scanner assembly an d contaminate the mir[...]

4. Release two tabs, and then rotate the rolle r aw ay from the produc t to remove it. Figure 1-14 Remove the Tray 1 pic kup roller (3 of 3) 5. Release the retainer tabs, and then re move the separat ion pad from the base. NOTE: The separation pa d base can eas ily be disl odged when the pad is removed. If the base is dislodged, do not loose the sp[...]

Main assemblies Print-cartridge drawer 1. Open the front door. 2. Partially pull out the print-cartridge drawer, and th en use a small flat blade screwdriver to release one tab (callout 1) on the left side of the product. Figure 1-16 Remove the print-cartridge drawer (1 of 3) 1 3. Carefully rotate the print-cartri dge draw er toward the right s ide[...]

4. Pull the print-cartridg e drawer out of the pr oduct to remove it. Figure 1-18 Remove the print-cartridge drawer (3 of 3) ENWW Removal and replacement proc edures 21[...]

DIMM cover 1. Open the DIMM cover. 2. Lift the cover up to release it, and then remove the cover. Figure 1-19 Remove the DIMM cover 22 Chapter 1 Removal and replacement ENWW[...]

Right cover NOTE: For duplex products, op en the rear door. 1. Remove three screws (callout 1). Figure 1-20 Remove the right cover (1 of 3) 1 2. Slide the right cover toward the back of the product. Figure 1-21 Remove the right cover (2 of 3) ENWW Removal and replacement proc edures 23[...]

3. Remove the right cover. Figure 1-22 Remove the right cover (3 of 3) 24 Chapter 1 Removal and replacement ENWW[...]

Document feeder input tray ▲ Open the document feeder top cover. Figure 1-23 Remove the document feeder input tray (2 of 2) Rotate the document feeder input tray up to release it, and then remove the tray. TIP: Hold down the scanner lid while removing the tray. It might take co nsiderable pressure to release the tray form the document f eeder. Fi[...]

Scanner assembly 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect one FFCs (callout 1), two connector s (callout 2), and one ground-wire connector (callout 3). Figure 1-25 Remove the scanner as sembly (1 of 4) 1 2 3 3. Remove four s crews (callout 1). Figure 1-26 Remove the scanner as sembly (2 of 4) 1 26 Chapter 1 Removal and [...]

4. Slightly lift up the back of the scanner, and then slide it toward the front of the product. Figure 1-27 Remove the scanner as sembly (3 of 4) 5. Lift the scanner straight up and off of the product. Figure 1-28 Remove the scanner as sembly (4 of 4) ENWW Removal and replacement proc edures 27[...]

Right-front cover and power button 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect the USB PCA connector from the format ter PCA (callout 1), and then release the wire from the retainer (callout 2). 1 2 3. Open the front door, and then re move three screws (callout 1). 1 28 Chapter 1 Removal and replacement ENWW[...]

4. Remove one screw and retainer (callout 1), and then remove two screws (ca llout 2). 2 1 5. Slide the cover slightly toward the right to release three tabs (callout 1), and then remove the cover. 1 ENWW Removal and replacement proc edures 29[...]

Rear-upper cover (duplex product) 1. Open the rear cover. 2. Remove two screws (call out 1). Figure 1-29 Remove the rear-upper cover (1 of 2 ) 1 3. Slightly separate the cover from the product, and then rotate the cover down and then away from the product to remove it. Figure 1-30 Remove the rear-upper cover (2 of 2 ) 30 Chapter 1 Removal and repla[...]

Paper-feed guide assembly NOTE: A simplex model is shown below. Duplex and simplex models use the same paper-feed guide assembly, and the removal and repl acement processes ar e identical. 1. Release one screw (callout 1). Figure 1-31 Remove the feed ass embly (1 of 2) 1 2. Remove the feed assembly. TIP: When the feed assembly is correctl y reinst [...]

Rear-door stopper and link caps (simplex product) 1. Open the rear door. 2. Use a pair of needle -nose pl iers to release two tabs, an d then remove the link cap. Figure 1-33 Rem ove the Rear -door stoppe r and li nk caps (simplex product) (1 of 2) 3. Use a small flat blade screwdriver to carefully remove th e remaining link cap, and then remove th[...]

Rear door (simplex product) 1. Open the rear door. 2. Use a pair of needle -nose pl iers to release two tabs, an d then remove the link cap. Figure 1-35 Remove the rear door (simplex product) (1 of 4) 3. Remove four s crews (callout 1). Figure 1-36 Remove the rear door (simplex product) (2 of 4) 1 ENWW Removal and replacement proc edures 33[...]

4. Before you remove the rear doo r, take no te of the alignment pins on the door. Figure 1-37 Remove the rear door (simplex product) (3 of 4) 5. Remove the rear door. Figure 1-38 Remove the rear door (simplex product) (4 of 4) 34 Chapter 1 Removal and replacement ENWW[...]

Rear door (duplex product) 1. Open the rear door. 2. Use the green handle to c lose the duplex-feed assembly. Figure 1-39 Remove the rear door (duplex product) (1 of 4) 3. Remove two screws (call out 1). Figure 1-40 Remove the rear door (duplex product) (2 of 4) 1 ENWW Removal and replacement proc edures 35[...]

4. Before you remove the rear doo r, take no te of the mounting tabs on the door. Figure 1-41 Remove the rear door (duplex product) (3 of 4) 5. Slide the door away from the product to re lease two tabs, and th en remove the door. Figure 1-42 Remove the rear door (duplex product) (4 of 4) 36 Chapter 1 Removal and replacement ENWW[...]

Rear cover and feed guide (simplex product) Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Rear-door stopper. See Rear-d oor stopper an d link caps (simplex product) on page 32 . ● Rear door. See Rear door (simplex product) on page 33 or Rear door (duplex product) on page 35 . Remove the rear[...]

2. Remove three screws (callout 1). Figure 1-44 Remove the rear co ver and fe ed guide (simplex product) (2 of 6) 1 3. Release two tabs (callout 1). Figure 1-45 Remove the rear co ver and fe ed guide (simplex product) (3 of 6) 1 38 Chapter 1 Removal and replacement ENWW[...]

4. Carefully lift the cover up and then rotate it away from the product to remove it. Figure 1-46 Remove the rear co ver and fe ed guide (simplex product) (4 of 6) 1 2 2 Reinstallation tip Make sure that the wire harnesses at th e top of the chassis near the left-side cover are correctly retained so that they are not pinched when the rear cover is [...]

5. Carefully release a feed-guide hinge pin from the rear cover to release the feed guide. Figure 1-47 Remove the rear co ver and fe ed guide (simplex product) (5 of 6) 6. Remove the feed guide. Figure 1-48 Remove the rear co ver and fe ed guide (simplex product) (6 of 6) 40 Chapter 1 Removal and replacement ENWW[...]

Rear-lower cover and rear-door links (duplex product) Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Rear door. See Rear door (simplex product) on page 33 or Rear door (duplex product) on page 35 . ● Rear upper cover. See Rear-upper cover (duplex product) on page 30 . Remove the rear-lower co[...]

2. Open the duplex-feed asse mbly, release one tab (c allout 1), and then slightl y separate the cov er from the product. Figure 1-50 Remove the rear-lower cover and rear -door links (duplex product) (2 of 6) 1 3. Release one tab (callout 1) and slightly separate the cover from the prod uct. Figure 1-51 Remove the rear-lower cover and rear -door li[...]

4. Close the duplex assembly, and then lift up on one side of the cover, and th en the other side of the cover to release it. Figure 1-52 Remove the rear-lower cover and li nk-guide s (duplex product) (4 of 6) 5. Slightly lift up the rear-door rib assembly, and then carefully slide the cover away from the product to remo ve it. Figure 1-53 Remove t[...]

6. Rotate the rear-door link until the slot in the link aligns with the tap on the link-hinge pin , and then remove the rear-door link. Repeat this step for the remaining rear-door link. NOTE: If you are installing a replacement rear-lower cover, remove the rear-door links from the discarded cover, and then install them on the replacement cover. Fi[...]

Rear-door rib assembl y (duplex product) Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Rear door. See Rear door (simplex product) on page 33 or Rear door (duplex product) on page 35 . ● Rear upper cover. See Rear-upper cover (duplex product) on page 30 . ● Rear-lower cove r. See Rear-lower[...]

2. Slide the asse mbly toward the power cable s i de of the product to release the hinge pin. Figure 1-56 Remove the rear-door rib asse mbly (duplex product) (2 of 3) 3. Remove the assembly. Figure 1-57 Remove the rear-door rib asse mbly (duplex product) (3 of 3) 46 Chapter 1 Removal and replacement ENWW[...]

Link guide The link guide rarely fails and is not a FRU. The link is attached to the paper guide (callout 1) and the rear door (simplex p roducts; callout 2) or duplexing-feed guide assembly (duplex products ; callout 3). If the link-guide attachment at the rear door or duplexing-feed guide assembly fails, replace the appropriate component. The int[...]

Control panel and right-arm mount 1. Remove the Right cover. See Right cover on page 23 . 2. Disconnect two FFCs and three co nnectors (callout 1) from the formatter PCA. Remove the USB PCA connector from the retainer. Figure 1-60 Remove the control panel and right-arm mount (1 of 3) 1 3. Remove three screws (callout 1) and di sconnect the ground w[...]

4. Slide the control panel right-ar m mount to the right to remove it from the scanner chassis. Figure 1-62 Remove the control panel and right-arm mount (3 of 3) Reinstall the control pa nel and right-arm m ount 1. Slide the control panel right-arm mount assembly into the mounting points on the scanner chassis. 2. Install three screws (callout 1) a[...]

3. Attach two FFCs and three connector s (callout 1). Install the USB PC A connector in the retainer . Figure 1-64 Reinstall the control panel and right-arm mount (2 of 2) 1 50 Chapter 1 Removal and replacement ENWW[...]

Upper-cover assembly Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex products ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rear cover. See Rear c over and feed gu ide (simplex p roduct) on page 37 . ● Duplex p[...]

2. Slightly raise the back of the co ver up and off of the product . Figure 1-66 Remove the upper-co ver assembly (2 of 3) 3. Slide the cover towa rd the back of the product to remove it. Figure 1-67 Remove the upper-co ver assembly (3 of 3) 52 Chapter 1 Removal and replacement ENWW[...]

Reinstall the upper-cover assembly 1. Position the upper-cover so that the front-le ft corner of the uppe r cover engages the left-side co ver (callout 1). Figure 1-68 Reinstall the upper-cover assembly (1 of 3) 1 2. Slightly pu sh the cover t oward the fro nt of the pr od uct to engage the front-locking tabs (callout 1) with the holes in the chass[...]

3. Carefully pry the right-rear cor ner of the upper cover away from the product until the cover fits over the chassis. Lower the cover onto the product. Figure 1-70 Reinstall the upper-cover assembly (3 of 3) 54 Chapter 1 Removal and replacement ENWW[...]

Left cover Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex products ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rear cover. See Rear c over and feed gu ide (simplex p roduct) on page 37 . ● Duplex products ?[...]

2. Slightly lift up on the cover, and then rotate the top of the cover away from the product. Figure 1-72 Remove the left cover (2 of 3) 3. Remove the cover. Figure 1-73 Remove the left cover (3 of 3) 56 Chapter 1 Removal and replacement ENWW[...]

Reinstall the left cover 1. When you reinst all the left cover, make sure that the slot in the co ver (callout 1) aligns with th e tab (callout 2) on the product. Figure 1-74 Reinstall the left cover (1 of 2) 1 2 2. When you reinst all the left cover, make sure that the pin on the co ver (callout 1) aligns with the slot (call out 2) in the p roduct[...]

Front-door assembly Before proceeding, remove the following components: ● Print-cartridge drawer. See Print-cartridge drawer on page 20 . ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex product ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rear cover. See Rear c[...]

2. Use a precision po int screwdriver to push the left- side door pin out of the link. NOTE: A precision point screwdriver is required to release the front door pins. The width of the blade must be 2 mm (0.08 in) or less to be able to push the door pins ou t of the mounting holes. Figure 1-77 Remove the front-door assembly (2 of 10) 3. Use a precis[...]

4. Remove two screws (call out 1) and the separate the do or bushing (callout 2) from the chassis . Figure 1-79 Remove the front-door assembly (4 of 10) 1 2 5. Release the bushing from the do or-retainer link (cal lout 1). Figure 1-80 Remove the front-door assembly (5 of 10) 1 60 Chapter 1 Removal and replacement ENWW[...]

6. Support the door assembly, and carefully release the pin on the right-side link. Figure 1-81 Remove the front-door assembly (6 of 10) 7. Support the door assembly, and carefully re lease the upper pin on the left-side link. Figure 1-82 Remove the front-door assembly (7 of 10) ENWW Removal and replacement proc edures 61[...]

8. Push the black-plastic arm into the product. Figure 1-83 Remove the front-door assembly (8 of 10) 9. Support the door assembly, and carefully re lease the lower pin on the left-side link. Figure 1-84 Remove the front-door assembly (9 of 10) 62 Chapter 1 Removal and replacement ENWW[...]

10. Remove the front-door assembly. Figure 1-85 Remove the front-door assembly (10 of 10) Reinstall the front-door assembly Use this procedure if you are installing a replacement front-door assembly. 1. Open Tray 1, and then ro tate the retainer arm (callout 1) unti l the tabs on the arm-hinge pin align with the slots in the mounting hole on Tray 1[...]

2. Remove the retainer arm from th e door assem bly, and then install it on the repl acement door assembly. Figure 1-87 Reinstall the front-door assembly (2 of 2) 64 Chapter 1 Removal and replacement ENWW[...]

Intermediate transfer belt (ITB) 1. Remove the print-cartridge drawer. See Print- cartrid ge drawer on page 20 . 2. Open the front door, and then re move two screws (callout 1). Figure 1-88 Remove the ITB (1 of 6) 1 3. Carefully rotate the color-misregis tration sensor away from the ITB. CAUTION: The sensor is still attached to the pr oduct and can[...]

4. Disconnect one conne ctor (callout 1). Figure 1-90 Remove the ITB (3 of 6) 1 5. Carefully lift up on the front of the ITB to release it. CAUTION: Avoid touching the black plastic transfer be lt. Skin oils on the belt might cause print- quality proble ms. Lift the ITB a s shown below, by using the hard-plas tic edges of the ITB . Figure 1-91 Remo[...]

6. Open the rear door, and carefully li ft up on th e sheet-metal p ortion (c allout 1) of the ITB to release it. CAUTION: Avoid touching the black plastic transfer be lt. Skin oils on the belt might cause print- quality pro blems. NOTE: You might need to reach in through the front do or and support the front portion of the ITB to keep it from fall[...]

Reinstall the ITB Use this procedure to verify that the ITB is correctly reinstalled. 1. Use the control panel to print the diagnostics pag es. 2. Verify that rows one throu gh four , columns A through I (callout 1) contai n hexadecimal numbers. If these rows and columns are all zero, ensure that the calibration sensor was correctly reinstalled. Th[...]

Drum motor (M1) and developer motor (M2) This procedure can be used to remove the drum mo tor (M1) or the developer motor (M2). HP does not recommend removing both of th e motors at the same time. 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect one connector (callout 1) for moto r M1 or motor M2. NOTE: The drum motor (callout [...]

3. Remove one screw (c allout 1), and then remo ve the black-plastic retainer (callout 2). NOTE: There is a small clip—the clip is used to ac tivate the engine test button—attached to the retainer that can be easily dislodged when the re tainer is removed. Do not lose this clip when hand ling th e reta iner . Figure 1-96 Remove motor M1 and mo [...]

4. Release the wire harnesses from the retainer ( callout 1). NOTE: One of the wire harnesses—be hind the drum motor wire harness—is difficult to release from the retainer. Be careful to not damag e this wire harness when releasing it. TIP: Additional connector s might need to be disco nnected to release the wire harnesses from the retainer. Fi[...]

5. Release one tab (callout 1). Figure 1-98 Remove motor M1 and mo tor M2 (4 of 6) 1 6. Rotate the top of the retainer away from the chassis, and then lift it u p to remove it. Figure 1-99 Remove motor M1 and mo tor M2 (5 of 6) 72 Chapter 1 Removal and replacement ENWW[...]

7. Remove three screws (callout 1) to remo ve motor M1, or remove three screws (callout 2) to remove motor M2. Figure 1-100 Remove motor M1 and motor M2 (6 of 6) 1 2 ENWW Removal and replacement proc edures 73[...]

Reinstall the drum mo tor (M1) and dev eloper motor (M2) When the motor wire harness retainer is reinstalled, the two tabs at the bottom of the retainer must be positioned behind the retainer on the low-voltage power s upply. The tab at the s ide of motor wire harness retainer must be positio ned behind the PCA next to motor M2. Figure 1-101 Reinst[...]

Intermediate PCA 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect all of the connectors and one FFC (callo ut 1) on the PCA. Figure 1-102 Remove the Intermediate PCA (1 of 2) 1 3. Remove three s crews (callout 1 ) , an d th en remove the intermediate PCA. Figure 1-103 Remove the Intermediate PCA (2 of 2) 1 ENWW Removal and repl[...]

Formatter PCA and fax PCA WARNING! Do n ot install a replacement formatter PCA and DC controller PCA at the same time. The formatter PCA and the DC controller PCA stor e important product configuration infor mation (NVRAM data) that is lost if both PCAs are repl aced at the same time. When the product power is turned on, the DC controller restores [...]

2. Disconnect all of the connectors (callout 1 ). Figure 1-104 Remove the formatter (1 of 4; base model) 1 Figure 1-105 Remove the formatter (2 of 4; fax model) 1 ENWW Removal and replacement proc edures 77[...]

3. Remove six screws for the base mo del or ten screws (callout 1) fo r the fax model, and then remove the formatter PCA and the fax PCA. NOTE: The base model does not have a fa x PCA. Figure 1-106 Remove the formatter (3 of 4; base model) 1 Figure 1-107 Remove the formatter (4 of 4; fax model) 1 78 Chapter 1 Removal and replacement ENWW[...]

Wireless PCA 1. Remove the right cover. See Right cover on page 23 2. Remove one screw (c allout 1). Disconnec t one connector (callo ut 2) at the formatter PCA if you ar e removing the wireless PCA, or di sconnect one connector ( callout 3) if you are replacing the wireless PCA. Figure 1-108 Remove the wirelss PCA (1 of 2) 1 3 2 3. Remove the wire[...]

DC controller PCA WARNING! Do n ot install a replacement formatter PCA and a replacement DC controller PCA at the same time. The formatter PCA and the DC controller PCA stor e important product configuration infor mation (NVRAM data) that is lost if both PCAs are repl aced at the same time. When the product power is turned on, the formatter restore[...]

Remove the DC controller PCA CAUTION: Do not bend or fold the flat flexible cables (FFCs) during removal or installation. Also, do not straighten pre-fo lds in the FFCs. You must make sure that all FFCs are fully seated in their connectors. Failure to fully seat an FFC into a connector can cause a short circuit in a PCA. Some parts are sensitive to[...]

2. Remove four s crews (callout 1) an d th en remove the DC controller PCA. Figure 1-111 Remo ve the DC controller PCA (2 o f 2) 82 Chapter 1 Removal and replacement ENWW[...]

Fuser-motor assembly Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Control panel and r ight-arm mount. See Control panel and right-arm mount on page 48 . ● Formatter and fax PCAs. See Formatter PCA and fax PCA on page 76 . ● Simplex products ◦ Rear door. See Rear door (simplex prod uct) [...]

2. Remove three screws (callout 1) and rel ease the wire harness from the retainer. Remove the fan assembly. NOTE: The fan assembly is still attached to the prod uct. Move the fan assembly off to one side. Figure 1-113 Remove the fuser-motor assembly (2 of 6) 1 3. Release three tabs (callout 1), and then remove the retainer. Figure 1-114 Remove the[...]

4. Disconnect one connector (callout 1) and remove the wire harn ess from the retainer (callout 2). Figure 1-115 Remove the fuser-motor assembly (4 of 6) 2 1 5. Remove three screws (callout 1), and then remove the fuser-motor assembly. Figure 1-116 Remove the fuser-motor assembly (5 of 6) 13 ENWW Removal and replacement proc edures 85[...]

6. Before yo u proceed, ta ke note th at the spring and the gears behind the fuser-motor assembly are not captive. CAUTION: Do not lose the spring or gears when you remove the fuser-motor assembly . Figure 1-117 Remove the fuser-motor assembly (6 of 6) Reinstall the fuse r-motor assembly Make sure that the fuser-motor a ssembly spring (callout 1) a[...]

High-voltage power-supply PCA Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex products ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rear cover. See Rear c over and feed gu ide (simplex p roduct) on page 37 . ●[...]

2. Release six tabs (callout 1), and th en remove the black-plastic cover. Figure 1-120 Remove the high-vol tage power-supply PCA (2 of 5) 1 3. Disconnect one FFC (callout 1) on the DC contro ller. Figure 1-121 Remove the high-vol tage power-supply PCA (3 of 5) 1 88 Chapter 1 Removal and replacement ENWW[...]

4. Disconnect one connector (c allout 1), and then remove six screws (callout 2). Figure 1-122 Remove the high-vol tage power-supply PCA (4 of 5) 1 2 5. Release ten tabs (call out 1), and then re move the high-voltage po wer-supply PCA. Figure 1-123 Remove the high-vol tage power-supply PCA (5 of 5) 1 ENWW Removal and replacement proc edures 89[...]

Color-misregistration sensor assembly Before proceeding, remove the following components: ● Print-cartridge drawer. See Print-cartridge drawer on page 20 . ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex products ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rea[...]

2. Release the wire harness from the guide (callout 1). NOTE: When you remove the sensor assembly later in this procedure, pa ss the connector and wire harness through the hole in the chassis (callout 2). Figure 1-125 Remove the color-misregistration sensor assembly PCA (2 of 4) 1 2 3. Remove two screws (call out 1). Figure 1-126 Remove the color-m[...]

4. Carefully separate the sensor asse mbly (callout 1) from the product, pass the wire harness through the hole in the chassis, and t hen remove the assembly. NOTE: Pass the connector and wire harness through the hole in the chassi s. See Figur e 1- 125 Remove the color-misregistration sensor assembly PCA (2 of 4) on page 91 . Figure 1-127 Remove t[...]

2. Use a small flat blade screwdriver to guide the connector through the hole. Figure 1-129 Reinstall the co lor-misregistrat ion sensor assembly PCA (2 of 2) ENWW Removal and replacement proc edures 93[...]

Fan (FM1) CAUTION: When the fan is reinstalled, it must pull air into the product. The air-flow indicator arrow embossed on the fan chassis point into the fa n duct when the fan is correctly installed. 1. Remove the right cover. See Right cover on page 23 . 2. Disconnect one connector (callout 1; J2 06) Figure 1-130 Remove the fan (FM1) (1 of 2) 1 [...]

3. Release three tabs (callout 1), and then remove the fan. NOTE: As the fan is removed, you must feed the wire harnes s through an opening behind the fan duct. TIP: Use a small flat blade screwdrive r to release the upper to tabs on the fan duct a second time when the fan is about half way out of the duct. Figure 1-131 Remove the fan (FM1) (2 of 2[...]

USB PCA (fax/memory-card models) Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Right-front cover an d power button. See Right-front cover and power button on page 28 . Remove the USB PCA Release one tab (callout 1), an d then remove the USB PCA. Figure 1-132 Remove the USB PCA (fax/memory-card[...]

Duplex-reverse drive assembly Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex product ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rear cover. See Rear c over and feed gu ide (simplex p roduct) on page 37 . ● [...]

2. Release the wire harnesses from the retainer ( callout 1). Figure 1-134 Remove the duplex-re verse drive assembl y (2 of 4) 1 3. Remove three screws (callout 1). Figure 1-135 Remove the duplex-re verse drive assembl y (3 of 4) 1 98 Chapter 1 Removal and replacement ENWW[...]

4. Remove the duplex-reverse drive assembly. Figure 1-136 Remove the duplex-re verse drive assembl y (4 of 4) ENWW Removal and replacement proc edures 99[...]

Fuser NOTE: The fuser can be removed without removing the scanner assembly and the upper-cover assembly. However, it might be easier to access some of the connectors with these components removed. Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 .[...]

Remove the fuser WARNING! The fuser might be very hot. After turning of f the product power, allow the fuser to cool for at least 5 minutes before removing it. 1. Duplex models only : Remove three screws (callout 1) an d separate the duplex-reverse drive assembly from the product. CAUTION: The duplex-reverse drive assembly is still attached to the [...]

2. Disconnect two connectors (callout 1), and then release the wire harn esses from the guide (callout 2). Reinstallation tip When the upper co ver is rein stalled, make sure that thes e wire harnesses (near the connector s) are correctly route d under the cover. Figure 1-138 Remove the fuser (2 of 8) 1 2 3. Disconnect one conne ctor (callout 1). F[...]

4. In the following step, th e connector and guid e will be separated from the fuser. You must not us e too much force and damage the lower portion of the guide. If the guide is damaged, the fuser must be replaced. Figure 1-140 Remove the fuser (4 of 8) 5. Carefully disconnect one connector (callout 1) an d then rotat e the connector and the top po[...]

6. Remove two screws (call out 1). Figure 1-142 Remove the fuser (6 of 8) 1 7. Remove the fus er. Figure 1-143 Remove the fuser (7 of 8) 104 Chapter 1 Removal and replacement ENWW[...]

8. Duplex models only : Remove two screws (callout 1) and remove the duplex-gear assembly (callout 2). Install the assembly on the replacement fuser. Figure 1-144 Remove the fuser (8 of 8) 1 2 ENWW Removal and replacement proc edures 105[...]

Reinstall the fuse r To reinstall you must insert the tabs (callout 1) on the fuser frame i nto the slots on the pr oduct chassis (callout 2). CAUTION: The fuser frame must be flush with the prod uct chassis before you install the two fuser mounting screws. Do not use the screws to pull the fu ser fram e against the chassis. Figure 1-145 Reinstall [...]

Paper-delivery assembly Before proceeding, remove the following components: ● Right cover. See Right cover on page 23 . ● Scanner assembly. See Scanner assembly on page 26 . ● Simplex product ◦ Rear door. See Rear door (simplex prod uct) on pa ge 33 . ◦ Rear cover. See Rear c over and feed gu ide (simplex p roduct) on page 37 . ● Duplex[...]

2. Disconnect two connectors (callout 1), and then release the wire harness from the wire clip (callout 2). Figure 1-147 Remove the paper-deli very assembly (2 of 4) 1 2 3. Remove three screws (callout 1). Figure 1-148 Remove the paper-deli very assembly (3 of 4) 1 108 Chapter 1 Removal and replacement ENWW[...]

4. Remove the paper-delivery assembly. Figure 1-149 Remove the paper-deli very assembly (4 of 4) ENWW Removal and replacement proc edures 109[...]

Tray cassettes and optional Tray 3 assembly 1. Tray 2 and Tra y 3 cassette : Pull the tray straight out of the product to remove it. Figure 1-150 Remove the tray cassettes and op tional Tray 3 assembly (1 of 2) 2. Optional Tr ay 3 assemb ly : Lift the product straight up from the assembly, and then set the product on a sturdy, level surface. CAUTIO[...]

2 Solve problems To use the information in this chapter, you shou ld have a basic understa nding of the HP LaserJet printing process. Explanat ions of each mechanical assembly, th e printer systems, and t he basic theory of operation are contained in LASERJET PRO 300/4 00 COLOR MFP Theory of Operatio n . Do not perform any of these troubleshooting [...]

Solve problems checklist If you are experiencing problems with the product, use t he following checklist to identify the cause of the problem: ● Is the product connected to power? ● Is the product on? ● Is the product in the Ready state ? ● Are all necessary cables connected? ● Are any lights blinking or do any me ssages appear on the con[...]

Menu map Print a menu map 1. Touch the Setup button. 2. Open the Reports menu, and then touc h the Menu Structure item. TIP: Touch the area of the control-panel display where the Cancel button would be to close the menus without printing the report. ENWW Menu map 113[...]

Troubleshooting process When the produc t malfunctions or encounte rs an un expected situation, the pr oduct co ntrol pa nel alerts you to the situation. This chapter contains info rma tion to help diagnose and solve problems. ● Use the pre-tr oubleshooting checkl ist to evaluate the source of the problem and to reduce the number of steps that ar[...]

General topic Questions Toner cartridges ● Is each toner cartridge installed correctly? Transfer unit and fuser ● Are the transfer unit and fuser instal led correctly? Doors ● Is the front door closed? Condensation ● Does condensation occur following a tem perature change (particularly in winter following cold storage)? If so, wipe affected[...]

Troubleshooting tools Component diagnostics LED diagnostics Network LEDs (network mo dels only) The onboard network solution has two network port LEDs. When the produ ct is connected to a properly working network through a network ca ble, the yellow LED indicates ne twork activity, and the green LED indicates the link status. A blinking yellow LED [...]

● Verify that the flat flexible cable connection from the form atter to the memory-card reader assembly is firmly connected. ● If the card is not defective and the card is in the correct slot, the circ uit board mig ht have been inadvertently damaged by an electrostatic disc harge from someone inserting a memory card. If this is the case, repla[...]

4. Open the 2ndry Service menu. 5. Touch the Button Test item. Diagrams Plug/jack locations 1 Telephone “line out” port for attaching an extensio n phone, answering machine, or other device 2 Fax “line in” port for attaching fax line to product 3 Network port 4 Hi-Speed USB 2.0 port 118 Chapter 2 Solve problems ENWW[...]

Location of connectors DC controller PCA Figure 2-2 DC controller connectors Loose DC controller connections can cause issues. Check th e following connections when troubleshooting product problems. Connector Board J130 DC controller J131 DC controller J132 DC controller J133 DC controller J140 DC controller J141 DC controller J150 DC controller EN[...]

Connector Board J151 DC controller J152 DC controller J153 DC controller J154 DC controller J156 DC controller J157 DC controller J1 Formatter J2 Formatter J3 Formatter J4 Formatter J6 Formatter J9 Formatter J11 Formatter P1 Formatter P2 Formatter P12 Formatter 120 Chapter 2 Solve problems ENWW[...]

Location of majo r components Major components Figure 2-3 Major components 1 13 14 2 8 9 5 6 7 3 4 10 11 12 Table 2-1 Major com ponents Item Description 1 Duplex feed assembly (duplex models only) 2 Rear door rib assembly (duplex models only) 3 Power supply assembly 4 Duplex reverse drive assembly (duplex models only) 5I T B a s s e m b l y 6 Deliv[...]

Table 2-1 Major components (continued) Item Description 12 Multipurpose tray pickup assembly 13 Drive assembly 14 Color misregistration and density sensor 122 Chapter 2 Solve problems ENWW[...]

Motors and fans Figure 2-4 Motors and fans 2 6 3 4 1 5 Table 2-2 Solenoid, sensors, an d motors Item Description 1 Fuser motor 2 Drum motor (M1) 3 Developing motor (M2) 4F a n 1 5 Fan 2 (duplex models only) 6 Pickup motor ENWW Troubleshootin g tools 123[...]

Rollers Figure 2-5 Rollers 4 3 1 2 Table 2-3 Rollers Item Description 1 Cassette pickup roller 2 Multipurpose tray pickup roller 3 Multipurpose tray separation pad 4 Cassette separation roller 124 Chapter 2 Solve problems ENWW[...]

PCAs Figure 2-6 PCAs 5 6 1 2 3 4 Table 2-4 PCAs Item Description 1 DC controller PCA 2 Connector PCA 3 Driver PCA 4 High-voltage power supply PCA 5 Formatter 6 Sub-power supply PCA ENWW Troubleshootin g tools 125[...]

Optional 250-sheet cassette Figure 2-7 Optional 250-sheet cassette 1 2 3 4 Table 2-5 Optional 250-sheet cassette Item Description 1 Paper feeder pickup assembly 2 Paper feeder connector PCA 3 Paper feeder separation roller 4 Paper feeder pickup roller 126 Chapter 2 Solve problems ENWW[...]

General timing diag ram Approximate timing in seconds. Figure 2-8 Timing diagram Fus er Fus er Fus er ENWW Troubleshootin g tools 127[...]

General circuit diagram Figure 2-9 Circuit diagram PCA PCA PCA PCA PCA Fuse r PCA PCA Fuse r PCA PCA PCA PCA PCA Fuse r PCA 128 Chapter 2 Solve problems ENWW[...]

CPU/ASIC diagrams Figure 2-10 CPU diagram CD1-3 J J check check check A 432 C B D E F 765 1 J5P J5P J5P VDD VOUT MR VSS CD J4P J4P J4P J4P J5P J5P check check J VCC WP SCL SDA GND A2 A1 A0 check check FB check J1P CHG (A504) (A503) (A504) (A505) (A505) (A504) (A504) (A504) (A504) (A504) (A504) (A504) (A504) (A504) (A504) (A504) (A504) (A503) (A503)[...]

Figure 2-11 ASIC diagram CD1-4 A B 432 C D E F 65 1 7 FB FB FB FB check check check check (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A503) (A505) (A505) ([...]

HVT/Toner EMP diagram Figure 2-12 HVT/Toner EMP diagram CD1-5 J29P J29P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J25P J4P J4P J4P A 432 C B D E F 765 1 J25P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J23P J29P J29P J29P J29P J29P J29P J29P[...]

Driver PCA diagram Figure 2-13 Driver PCA diagram CD1-6 J6P J7P J7P J3P J3P J3P J6P J6P J6P J7P J7P A 432 C B D E F 765 1 J6P J17P V J7P J7P J4P V J4P J17P J17P J17P J17P J17P J17P J17P J17P J17P J17P J17P J17P J17P J17P J17P J2P J4P J4P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J29P J2[...]

Duplexer PCA diagram Figure 2-14 Duplexer PCA diagram CD1-7 A B 432 C D E F 65 1 7 J6P J6P J6P J6P J10P J10P J10P J4P J2P J4P check J10P J10P J10P J10P J10P J10P J6P J6P J6P J6P J6P V V V J6P J J4P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J18P J10P J18P J6P J2P J4P J6P (A506) for HVT HVT Zebra pattern <<[...]

FSR diagram Figure 2-15 FSR diagram CD1-8 A 432 C B D E F 765 1 J2P V V V J2P check J J J J (A505) (CPU-36p) (A505) (A505) 6: FSR 2 1 JP3 RK73Z1JT/NOTMNT 2 1 JP4 RK73Z1ET/NOTMNT 2 1 JP5 RK73Z1JT/NOTMNT 2 1 JP2 RK73Z1ET/NOTMNT FSRRLD2 2 1 JP6 RK73Z1JT/NOTMNT 2 1 JP7 RK73Z1JT +3.3VD +3.3VA 2 1 8.2K,0.063W R854 +3.3VD +3.3VD +3.3VD 1 2 0.1U,25V/NOTMNT[...]

Internal print quality test pages Print quality troubleshooting page The print quality page helps solv e problems with print quali ty. Print a print quality page 1. Touch the Setup button. 2. Open the Reports menu. 3. Scroll to, and then touch the Print Quality Page item. Print quality assessment page The print quality assessment page (diagnostics [...]

Print the Service Page 1. Touch the Setup button. 2. Open the Reports menu. 3. Touch the Service Page item. Clean the paper path To clean the paper path, process a cleaning pa ge. Print the cleaning page 1. Touch the Setup button. 2. Open the Service menu. 3. Touch the Cleaning Page item. Print-quality troubleshooting tools Repetitive image defects[...]

Calibrate the product Calibration is a product function that optimizes pr int quality. If you experience any print-quality problems, calibrate the product. Calibrate the product from the control panel 1. Touch the Setup button. 2. Open the System Setup menu. 3. Open the Print Quality menu. 4. Open the Color Calibration menu. 5. Touch the Calibrate [...]

HP Web Services menu Menu item Description Enable Web Services Enables HP Web Services so you can us e HP ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address. Use the Apps menu to print directly from select Web applications. Display E-Mail Address Sele[...]

Reports menu Use the Reports menu to print reports that prov ide information about the product. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map o f the control panel-menu lay out. The active settings for each menu are listed. Configuration Report Prints a list of all the product settings. In[...]

Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Wide Rule Child Rule Prints pages that have preprinted lines Graph Paper 1/8 inch 5 mm Prints pages that have preprinted graph lines Checklist 1-Column 2-Column Prints pages that have preprinted lines with check boxes Music Paper Portrait Landscape Prints pages that hav[...]

Fax Setup menu In the following tabl e, items that have an as terisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Fax Set-Up Utility This is a tool for configuring the fax settings. Follow the on-screen prompts and select the appropriat e response for each question. Basic Setup Time/Date (Settings for [...]

Menu item Sub-menu item Sub-menu item Description Dial Prefix On Off * Specifies a prefix number that mu st be dialed when sending faxes from the product. If you turn this feature on, the product prompts you to enter the number and then it autom atically includes that number every time you send a fax. Advanced Setup Fax Resolution Standard Fine * S[...]

Menu item Sub-menu item Sub-menu item Description Private Receive On Off * Setting the Private Receive feature to On requires you to set a product password. After setting the password, the following options are set: ● The Private Receive feature is turned on. ● All old faxes are deleted from memory. ● Fax forwarding is set to Off and is not a[...]

System Setup menu In the following tabl e, items that have an as terisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Sub-menu item Description Language (List of available control-panel display languages.) Sets the lan guage in which the control panel displ ays messages and product reports. Paper Setup Default Pape[...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Adjust Tray <X> X1 Shift X2 Shift Y Shift Use the X1 Shift setting to center the imag e from side to side on a single-sided page or for th e second side of a two-sided page. Use the X2 Shift setting to center the imag e from side to side on the first side of a two-sided page. Use[...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Product Security On Off Sets the produc t-security feature. If yo u select the On setting, you must s et a password. USB Flash Drive On Off Enable or disable printing directly from the USB port on the front of the product. Disable Fax On Off Enable or disable the Fax feat ure. Supply S[...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Color Cartridges Very Low Setting Stop Prompt Continue Print Black * Set how the product behaves when the one of the color toner cartridges reaches the very low thr eshold. ● Prompt : The product stops printing and prompts you to replace the toner cartridge. You can acknowledge the p[...]

Menu item Sub-menu item Sub-menu item Sub-menu item Description Store Usage Data On Supply * Not on Supply The product automatically sto res toner cartridge usage data in its internal memory. It can also store this data on memory chips in the toner cartridges. S elect the Not on Supply option to store the data only in the pro duct memory. The infor[...]

Service menu In the following tabl e, items that have an as terisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Fax Service Clear Saved Faxes Clears all faxes in memory. Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the pho[...]

Menu item Sub-menu item Sub-menu item Description Restore Defaults Sets all settings to the factory default values HP Smart Install On * Off Enable or disable the HP Smart Install tool. Disable the tool if you want to connect to a network by using an Ethernet cable. If you disable HP Smart Insta ll, you must u se the product software CD to install [...]

Network Setup menu In the following tabl e, items that have an as terisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Wireless Menu NOTE: You can also access this menu by touching the Wireless button on the control panel. Wireless Direct Settings Wireless Direct On/Off Enables or disables the Direct Wi[...]

Menu item Sub-menu item Sub-menu item Description HTTPS Enforcement Yes No * Sets the product so that it communicates only with Web sites that use hypertext transfer protocol secure (HTTPS). Restore Defaults Resets all network configu rations to their factory defaults. Function specific men us The product features function-specific menus for co pyi[...]

Menu item Sub-menu item Sub-menu item Description Optimize Describe Original Auto Select * Mixed Text Picture Specifies the type of content in the original document, so the copy is the best match for the original. Paper Paper Size Paper Type Specifies the paper size and type for copies. Multi-Page Copy Off * On When this feature is on, the product [...]

Fax menu To open this menu, touch the Fax button, and then touch the Fax Menu button. Menu item Sub-menu item Sub-menu item Description Fax Reports Fax Confirmation On Every Fax On Send Fax Only On Receive Fax Only Never * Sets whether the product prints a confirmation report after a fax job. Include First Page On * Off Sets whether the product inc[...]

Menu item Sub-menu item Sub-menu item Description Fax Job Status Displays pending fax jobs, and allows you to cancel pending fax jobs. Fax Resolution Standard Fine Superfine Photo Sets the resolution for sent documents. Higher resolu tion images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inc[...]

Menu item Sub-menu item Sub-menu item Description Print Report Now Prints a list of all the individual and group dial entries in the phone book. Change Defaults Opens the Fax Setup menu. Scan menu Menu item Sub-menu item Sub-menu item Description Scan to USB Drive NOTE: Touch the Settings... button to access the sub menus. Scan File Type JPEG PDF S[...]

USB Flash Drive Menu item Description Print Documents Prints documents stored on the USB drive. Use the arrow buttons to scroll through the document s. Touch the names of documents that you want to print. Touch the summary screen t o change settings such as the number of copies, the pape r size, or the paper type. Touch the Print button when you ar[...]

Recommended action Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the toner cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message d[...]

Recommended action Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on. If the error persists, contact HP. See www.hp.com[...]

Black in wrong position Description The toner cartridge is installed in the incorrect slot. Recommended action Make sure that each toner cartridge is installed in the correct slot. From front to back, the toner cartridges are installed in this order: black, cyan, mage nta, and yellow. Black Very Low Description The toner cartridge is at the end of [...]

Communication error. Description A fax communication error occurred between the product and the sender or receiver. Recommended action Allow the product to retry sending the fax. Unplug the product tele phone cord from the wall, p lug in a telephone, and try making a call. Connect the produc t phone cord into a jack for another phone line. Try a di[...]

Recommended action To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge [...]

If the error persists, contact HP. See www.hp.com/ go/LJColorMFPM3 75 or www.hp.com / go/ LJColorMFPM475 or the support flyer that came in the product box. Document feeder mispick. Reload Description The product did not pick up the paper in the document feed er. Recommended action Remove the paper from the document feeder tray, and then reload it. [...]

Fax is busy. Canceled send. Description The fax line to which you were sending a fax wa s busy. The product has canceled sending the fax. Recommended action Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if Busy option is enabled. Open the Service menu, and[...]

Make sure that you are using the teleph one cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the co rrect port and that the phone line h as a signal. The product prints a report with the result s. Decrease the fax speed. As[...]

Fax storage is full. Canceling the fax send. Description During the fax job, the memory filled. All pages of the fax have to be in me mory for a fax job to work correctly. Only the pages that fit into memory were sent. Recommended action Cancel the current job. Turn the product off, and th en turn it on again. Try sending the job again. If the erro[...]

Invalid driver Press OK Description You are using the incorrect printer driver. Recommended action Select the printer driver that is approp riate for your product. Invalid entry Description Invalid data o r response. Recommended action Correct the entry. Jam in (area), Op en door and clear jam Description There is a paper jam in the print paper pat[...]

Recommended action Load paper in the correct orientation. Touch the OK button to use existing tray settings. Load Tra y 1, <PLAI N> <SIZE> / Cleaning mode, OK to start Description Cleaning mode paper prompt. Recommended action Load a clean sheet of paper in the correct orientation, then touch the OK button to begin the cleaning procedur[...]

Recommended action To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge [...]

Memory low Only 1 copy made. Press OK to continue. Description The product does not have enough memory to complete the collated copy job. Recommended action Break the job into smaller jobs that contain fewer pages. Turn the product off and then on to clear the memory. Misprint, Press OK Description Feed delay misprint. Recommended action Verify tha[...]

Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and repl ug the cord. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the co rrect port and that the phone line h as a signal. The product prints a repor[...]

Print failure, press OK. If error repeats, turn off then on. Description The product could not print the curr ent page because of its complexity. Recommended action Touch the OK button to clear the message. Remove shipping lock f rom <color> c artridg e Description A toner cartridge shipping lock is installed. Recommended action Pull the oran[...]

Recommended action Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Do not open the scanner lid until the initialization process is complete. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch[...]

Unsupported <color> Press [OK] to continue Description The product has detected a toner cartridge that was not m ade by HP. Recommended action Press the OK button to continue printing. If you believe you purchased an HP supply, go to www.hp.com/ go/anticounterfeit . Service or r epairs that are required as a result of using unsupported suppli[...]

Yellow in wrong position Description The toner cartridge is installed in the incorrect slot. Recommended action Make sure that each toner cartridge is installed in the correct slot. From front to back, the toner cartridges are installed in this order: black, cyan, mage nta, and yellow. Yellow Very Low Description The toner cartridge is at the end o[...]

Print the event log NOTE: You can use HP To olboxFX to view the event log from a computer. 1. Make sure the product is in the Ready state. 2. Touch the Setup button. 3. Simultaneously touch the Left Arr ow button and the Cancel button. 4. Touch the Setup button. 5. Open the 2ndry Service menu. 6. Open the Service Reports menu. 7. Touch the Err or R[...]

Table 2-7 Event-log messages (continued) Event code Description 51.2300 Yellow scanner laser error (inline devices only) 54.0100 Environmental sensor error 54.0600 Density sensor error 54.1100 Black density out of range 54.1101 Cyan density out of range 54.1102 Magenta density out of range 54.1103 Yellow density out of range 54.1200 Black density m[...]

Table 2-7 Event-log messages (continued) Event code Description 59.3000 Fuser motor startup error 59.4000 Fuser motor error 59.5000 Image drum motor startup error—black 59.5300 Image drum motor startup error—yellow 59.6000 Image drum motor rot ation error—black 59.6300 Image drum motor rot ation error—yellow 59.7000 Black developer motor st[...]

Table 2-8 Event-log-only messages (continued) Event code Description Solution 54.0600 Density sensor error Verify that the cables between the DC controller and the ITB are firm ly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB . If the error persists, replace the DC c ontroller. 54[...]

Clear jams Common causes of jams To reduce the number of pap er jams, try these solu tions. 1. Use only paper that meets HP specifications for this product. 2. Use paper that is not wrinkl ed, folded, or dama ged. If nece ssary, use p aper from a diffe rent package. 3. Use paper that has not pr eviously been printe d or copied on. 4. Make sure the [...]

5T r a y 2 6 Tray 2 jam-access area Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the document feeder 1. Turn the product off. 2. Open the docume nt feeder cover. ENWW Clear jams 181[...]

3. Lift the document feeder roller assembly, and gently pull the jammed paper out. 4. Close the document feeder roller assembly. 182 Chapter 2 Solve problems ENWW[...]

5. Close the document feeder co ver. 6. Open the scanner lid. If pap er is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1 1. Pull the jammed sheet from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are remo ved before you resume printing. ENWW Clear jams 183[...]

2. Pull out Tray 2 and place it on a flat surfac e. 3. Lower the jam-access tray. 184 Chapter 2 Solve problems ENWW[...]

4. Remove the jammed sheet by pulling it straight out. 5. Push the jam-access tray up to close it, and then replace Tray 2. NOTE: To close the tray, push in the middle or with even press ure on both sides. Avoid pushing on one side only. ENWW Clear jams 185[...]

Clear jams in Tray 2 1. Open Tray 2. 2. Remove the jammed sheet by pulling it straight out. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even press ure on both sides. Avoid pushing on one side only. 186 Chapter 2 Solve problems ENWW[...]

Clear jams in the fuser area 1. Open the rear door. CAUTION: The fuser, locate d in the back of the product, is hot. Wa it for the fuse r to cool before continuing. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sheet tears, make sure that all fragments are rem[...]

Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then c lose the rear door to clear the message. 188 Chapter 2 Solve problems ENWW[...]

Clear jams in the duplexer (duplexing models only) 1. Open the rear door. CAUTION: The fuser, locate d in the back of the product, is hot. Wa it for the fuse r to cool before continuing. 2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. 3. If necessary, remove any visible pap [...]

4. If you can not see an y jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit. 5. If you can see the traili ng edge of the paper, remove th e paper from the product. 6. If you can see the leading edge of the paper, remove it f rom the product. 7. Close the rear do or. 190 Chapter 2 Solve problems ENWW[...]

Solve paper-handling problems The product picks up multiple sheets of paper If the product picks up mult iple sheets of paper from the tray, try these solutions. 1. Remove the stack of pa per from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. 2. Use only paper that meets [...]

Solve image-quality problems Print quality examples The following examples depict Letter-size paper th at has passed throu gh the pro duct short- edge first. These examples illustrate problems that would affect all the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for e[...]

Problem Cause Solution Vertical streaks or bands appear on the page. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b One or more toner cartridges might be defective. Print the Supplies status page to check the remaining life. Replace any low toner cartridges. The product is set to override the Replace [color] message and to continue pri[...]

Problem Cause Solution Marks repeatedly appear at even intervals on the prin ted side of the page. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper.[...]

Problem Cause Solution Text or graphics are skewed on the printed page. The media might be loaded incorrectly. E nsure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack. The media might not meet HP specifications. Use a different paper, such as high- quality paper that[...]

Color image defects This section describes is sues that can occur when you print in co lor. Problem Cause Solution Only black is pr inting when the document should be printing in color. Color mode i s not sele cted in y our program or printer driver. Select color mode instead of gray scale mode. The correct printer driver might not be selected in t[...]

Problem Cause Solution The colors on the printed page do not match the colors as they appear on the screen. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The colors on your comp uter monitor might differ from the device output. See the product user guide. If extremely light colors o r extremely dark colors on-screen are not printing, your software program mig[...]

Clean the product Clean the pickup and separation rollers 1. Turn off the product, unplug the power cable fr om the product, and then remove the rollers. 2. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roll er. WARNING! Alcohol is flammable. Keep the alcohol an d cloth away from an open flame. Before you close the product and conn[...]

Clean the scanner glass strip and platen Over time, sp ecks of debr is might collec t on the scanner glass and white plastic ba cking, which can affect performance. Use the following proce dure to clea n the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cable from the electrical [...]

Clean the document feeder pickup rollers and separation pad If the product document feede r experiences paper-h andling problems, such as jams or multiple-page feeds, clean the document fee d er rollers and separation pad. 1. Open the document feeder cover. 2. Use a moist, lint-free cloth t o wipe both pickup rollers a nd the separation pad to remo[...]

3. Close the document feed er cover. Clean the touch screen Clean the touch screen whenever it is necess ary to remove finger prints or dust. W ipe the touch screen gently with a clean, w ater-dampened, lint- free cloth. CAUTION: Use water only. Solvents or cl eaners can da mage the touch scre en. Do not pour or spray water directly onto the touch [...]

Solve performance problems Factors affecting print performance Problem Cause Solution Pages print but, are totally blank. The sealing tape might still be in the toner cartridges. Verify that the sealing tape has been completely removed from the toner cartridg es. The document might contain blank pages. Check the document that you are printing to se[...]

Print speeds Print speed is the number of pages that print in one minute. Print speed depends on diff erent engine- process speeds or operational pa uses between p rinted pages during no rmal product operation. Factors that determine the print speed of the product include the following: ● Page formatting time The product must pause for each page [...]

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and th at the control panel indicates it is ready. ◦ If the control panel does not indicate the prod uct is ready, turn the product off and then on again. ◦ If the con[...]

The product prints slowly If the product prints, but it seem s slow, try the following solutions. 1. Make sure the computer meets the minimum spec ifications for this product. For a list of specifications, go to this Web site: www.hp.com/ go/LJColorMFPM375 or www.hp.com/ go/ LJColorMFPM475 . 2. When you configure the product to print on some pape r[...]

Solve product connectivity problems Solve direct-connect problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is no t longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correct[...]

3. If you installed the product using a Microsoft st andard TC P/IP port, use the ho stname instead of the IP address. 4. If the IP address is correct, delete the product a nd then add it again. The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer[...]

● Cannot connect more computer s to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning Wireless connectivity checklist ● The product and the wireless router are turned on and have power. Also make sure[...]

3. Make sure that the wireless network is w orking correctly. a. Open the Network Setup menu, and then open the Wireless Menu item. b. Select the Run Network Test item to test the wireless networ k. The product prints a report with the results. 4. Make sure that th e correct port or product is se lected. a. From the list o f printers on your comput[...]

5. Make sure that th e correct port or product is se lected. a. From the list o f printers on your compute r, right-click the name of this product, click Properties , and then open the Ports tab. b. Click the Configure Port button to verify that the IP addr ess matches the IP address listed on the Run Network Test report. 6. Make sure that your com[...]

Service mode functions Service menu Use the control-panel Service menu to troublesho ot product problems. Service menu settings The Service menu is used to calibrate, restore fac tory default settings, and clean the print paper path. The following Service menu items are available: ● Fax Service —used to test, diagnose , and ma intain the fax fu[...]

Open the secondary service menu 1. Make sure the product is in the Ready state. 2. Touch the Setup button. 3. Simultaneously touch the Left Arr ow button and the Cancel button. 4. Touch the Setup button. 5. Open the 2ndry Service menu. 6. Use the arrow keys to scroll through the menu. Secondary service menu structure Table 2-9 Secondary service men[...]

Table 2-9 Secondary service menu (con tinued) Menu item Sub-menu item Description Memory Cards (fax/me mory- card models only) Enable Disable This item enables or disables th e product memory-card functions. Color Calibrate Adjust Color This item adjusts density settings fo r contrast, highligh ts, midtones, and shadows. Adjust each color individua[...]

After performing an NVRAM initiali zation, reconf igure any computers that print to this product. Uninstall and then reinstall the product software on the co mputers. 1. Turn the prod uct off. 2. Simultaneously touch the Right Arro w button and the Cancel button. Continue touching these buttons, and then turn the product on. 3. When the Permanent S[...]

Solve fax problems Fax troubleshooting checklist ● Several possible fixes are avail able. After each recommended acti on, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all othe r devices that are connecte[...]

4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, do wnlo ad the firmware upgrade and update the firmware on the product following the instructions onscreen. NOTE: [...]

Fax error messages Alert and warning messages appear t emporarily an d might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or th e print quality might be affec ted. If the alert or warning message is related to prin tin[...]

Check that the Redial if Busy option is enabled. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the co rrect port and that the phone line h as a signal. The product prints a report with the result s. If the error persists, contact HP. See www.hp.com/ go/[...]

NOTE: Turning off error -correction mode can reduce the quality of the fax image. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/ go/LJColorMFPM3 75 or www.hp.com / go/ LJColorMFPM475 or the support flyer that came in the product box. Fax Send error. Description An error occurred while trying to sen[...]

Recommended action If you are using the Pr ivate Receive feature, print all received faxes to regain some memory. If you still need more memory, cl ear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Saved Faxes option. Fax storage is full. Canceling the fax send. Description During the fax job, the memory filled[...]

Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and repl ug the cord. Unplug the product telephone cord from the wall, connect a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into t[...]

If the error persists, contact HP. See www.hp.com/ go/LJColorMFPM3 75 or www.hp.com / go/ LJColorMFPM475 or the support flyer that came in the product box. 222 Chapter 2 Solve problems ENWW[...]

Troubleshoot fax code s and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Code number Description 232 Possible causes include the following: ● A communication failure has occurred between the two machines. ● The user at the remote mach ine may have[...]

Code number Description 344-348 Possible causes incl ude the following: ● The remote machine has failed to respond to a fax command from the local mac hine due to the connection being interrupted. ● The user at the remote mach ine may have pressed the Stop button. ● In rare instances, incompatibilit y between the two machin es can cause the r[...]

Print all fax reports Use this procedure to print all of the following reports at one time: ● Last Call Report ● Fax Activity Log ● Phone Book Report ● Junk Fax List ● Billing Report (when Billing Codes are turned on) ● Configuration Report ● Usage Pag e 1. Touch the Fax button. 2. Open the Fax Menu menu. 3. Open the Fax Reports menu.[...]

Set the fax error report A fax error report is a br ief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory- set default) ● Send fax error ● Receive fax er ror ● Never NOTE: With this option, you wi ll have no indication that a fax fa iled to be tr[...]

Change the fax speed The fax-speed setting is the modem pr ot ocol that the produ ct uses to send faxes. It is the wor ldwide standard for full-duplex modems that send and receiv e data across telephone lines at up t o 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast (V.34) . You should change the setting only[...]

● From the control panel, change the Fax Speed option to the Medium ( V.17) setting or Slow (V.2 9) setting. a. Touch the Setup button. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu . e. Select the correct setting. ● Turn off the Error Correctio n option. a. Touch the Setup button. b. Open the Service m[...]

The Fax is busy. message displays ● Try sending the fax again. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● Check for a dia l tone on the phone line by us ing the Start Fax button. ● Make sure that the phone is working by discon nect ing the product, plugging i[...]

Document feeder paper jam ● Verify that the paper meets prod uct size requireme nts. The produc t does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original to letter, A4, or legal size paper, and then resen d the fax. The Fax storage is fu ll. message displays ● Turn the pro duct off the n on. ● Print stored[...]

The control panel displays th e message "Storing page 1" an d does not progress beyond that message ● Delete stored faxes from memory. a. Touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes it em. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a [...]

Unable to use speed dials ● Make sure that the fax numb er is valid. ● If an outside line requir es a prefix, turn on the Dial Prefix option or inclu de the prefix in the speed dial number. a. Touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. Unable to use g[...]

d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, ma nually dial the telephone nu mber with the prefix. b. Enter the country/region code be fore dialing the ph one number.[...]

Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Au[...]

d. Open the Rings to Ans wer menu. e. Select the correct setting. ● Connect the answering machine into the “telephone” port. ● If the produc t has a telep hon e handset connected, set the Answer Mode option to the Fax/Tel setting to route calls to the correct device. When detecting a voice call, the product generates a ring tone that alerts[...]

e. Open the Distinctive Ring menu. f. Select the correct setting. ● Buy a dedicated line for faxing. ● Set the Answer Mode option to the Manual setting. a. Touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Manual setting. NOTE: You must be present to receive faxes. The [...]

An error message displays on the control panel The No fax detected. message displays NOTE: This error does not always refer to a missed fa x. If a voice call is made to a fax number by mistake an d the caller hangs up , the No fax detected. message displays on the control panel. ● Ask the sender to res end the fax. ● Make sure that the telephon[...]

d. Open the Error Correction menu. e. Select the Off setting. ● Print the Fax Activity Log report from the control panel to de termine if the erro r occurs with a specific fax number. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu . d. Select the Print Log Now option. ?[...]

A fax is received but does not print The Private Receive feature is on ● When the Private Receive feature is activated, received faxes are s tored in memory. A password is required to print the stored faxes. ● Enter the password to print th e fax. If you do not know th e password, conta ct the product administra tor. NOTE: Memory errors might o[...]

Solve general fax problems ● Faxes are sending slo wly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provid er that the line supports fax. ● Turn off t[...]

Fax quality is poor Fax is blurry or light. ● Increase fax resolutio n when sending faxes. Resolution does not affect received faxes. a. Open the Setup menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. NOTE: Increasing resolution slows transmission speed. ● Turn on[...]

c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set t o letter, a legal size original prints on two pages. 242 Chapter 2 Solve problems ENWW[...]

Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/ go/LJColorMFPM375 or www .hp.com/ go/LJColorMFPM475 . Click Support & Drivers , click the operating system, and then select the download for the pr oduct. ENWW Product updates 243[...]

244 Chapter 2 Solve problems ENWW[...]

3 Parts and diagrams ● Order parts by authorized service providers ● How to use the parts lists and diagrams ● Scanner and document feeder main assemblies ● Covers ● Internal assemblies ● Input device(s) ● Alphabetical parts list ● Numerical parts list ENWW 245[...]

Order parts by authorized service providers Orderable parts Table 3-1 Order parts, ac cessories, a nd supplies Order supplies and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Whole unit replacement Table 3-[...]

Table 3-4 Pro 400 Color M475dw (continued) CE864-69004 Prod-Exchange 220V CM475dw W UR CL/AR CE864-67061 Prod-New 220V CM475dw WUR CN/MY CE864-67062 Prod-New 110V CM475dw WUR BR Related documentat ion and software Table 3-5 Related docum entation and sof tware Item Description Part number HP LaserJet Pro 300 Color MFP HP LaserJet Pro 400 Color MFP [...]

Supplies and accessories Item Part number Cartridge number Description Toner cartridg es CE410-67901 305A Standard-capacity black toner cartridge with HP ColorSphere toner CE411-67901 305A Cyan toner cartridge with HP ColorSph ere toner CE412-67901 305A Yellow toner cartridge with HP Col orSphere toner CE413-67901 305A Magenta toner cartridg e with[...]

How to use the parts lists and diagrams The figures in this chapter show the major subass emblies in the product and their component parts. A parts list table follows each exploded view assembly diagram. Each table lists the item number, the associated part number, and t h e description of each pa rt. If a part is not listed in the table, then it i[...]

Scanner and document feeder main assemblies Figure 3-1 Scanner and document feeder main assemblies 1 2 4 5 6 250 Chapter 3 Parts and diagrams ENWW[...]

Table 3-6 Scanner and document feeder main assemblies Ref Description Part number Qty 1 Scanner assembly (simplex) CE903-60101 1 1 Scanner assembly (duplex) CE863-60119 1 2 Document feeder assembly (sim plex) CE863-60106 1 2 Document feeder assembly (duplex) CE863-60101 1 3 Document feeder pickup assembl y 5851-2559 1 4 Document feeder input tray C[...]

Covers Figure 3-2 External panels and covers 1 6 9 7 1 2 3 4 5 5 8 10 252 Chapter 3 Parts and diagrams ENWW[...]

Table 3-7 Covers 1,2 Ref Description Part number Qty 1 Cover, left RL1-3063-000 1 2 Cover, upper assembly RM1-8060-000 1 3 Cover, DIMM RC3-1751-000 1 4 Cover, right RC3-1732-000 1 8 Cover, right front RC3-1733-000 1 10 Door, front assembly RM1-8064-000 1 1 For simplex products, the rear cove r and the rear door are shown in Figure 3-8 Internal asse[...]

Internal assemblies Internal assemblies (1 of 5) Figure 3-3 Internal as semblies (1 of 7 ) (J153) (J3015) (J3015) (J167) (J3006) (J4017) (J3006) (SR14) See PCAs 1 3 2 254 Chapter 3 Parts and diagrams ENWW[...]

Table 3-8 Internal assemblies (1 of 7) Ref Description Part number Qty 2 Cartridge-tray assembly RM1-8041-000 1 ENWW Internal assemblies 255[...]

Internal assemblies (2 of 5) Figure 3-4 Internal as semblies (2 of 2 ) (SL1) (J209) (J161) 3 4 2 1 256 Chapter 3 Parts and diagrams ENWW[...]

Table 3-9 Internal assemblies (2 of 7) Ref Description Part number Qty 1 Solenoid, Tray 1 (SL1; MP tray) RM1-5420-000 1 2 Color misregistration sensor assembly RM1-8029-000 1 3 Intermediate transfer belt (ITB) RM1-4852-000 1 4 Roller, paper-pickup Tray 1 RL1-1802-000 1 ENWW Internal assemblies 257[...]

Internal components (3 of 5) Figure 3-5 Internal as semblies (3 of 7 ) (CL1) (J208) (J3010) (SR7) (J203) (J207) (J164) (J163) (J165) (J162) (J3010) 2 8 6 1 4 3 9 5 7 258 Chapter 3 Parts and diagrams ENWW[...]

Table 3-10 Internal assemblies (3 of 7) Ref Description Part number Qty 1 Cassette, Tray 2 RM1-8063-000 1 2 Multi purpose clutch assembly RM1-8318-000 1 3 Pad, separation Tray 1 RL1-1785-000CN 1 4 Registration assembly RM1-4841-000 1 5 Paper pickup assembly RM1-8045-0 00 1 6 Tray 2 paper pickup roller assembly RM1-8047-000 1 7 Tray 2 separation rol[...]

Internal assemblies (4 of 5) Figure 3-6 Internal as semblies (4 of 7 ) (J168) (SW1) (M1) (M2) (J301) (J131) (J501) Wireless model (J2001) (J904) (J992) (J204) (J2002) (J166) (J3001) (J2002) (J2003) (J151) (J903) (J210) (J2003) (J4004) See PCAs See PCAs See PCAs (Jxxx) (Jxxx) (J140) (J155) 10 2 9 8 5 7 6 4 (J901) (J130) 1 *A03 260 Chapter 3 Parts an[...]

Table 3-11 Internal assemblies (4 of 7) Ref Description Part number Qty 6 Motor, developer DC (M1) RL1-3053-000 1 7 Motor, drum DC (M2) RL1-1800-000 1 8 Fan RK2-3847-000 ENWW Internal assemblies 261[...]

Internal assemblies (5 of 5) Figure 3-7 Internal as semblies (5 of 7 ) (J706) (J157) (J206) (FM1) (M5) (M4) (J202) (J2004) (J2004) (J2001) 5 4 6 1 2 3 262 Chapter 3 Parts and diagrams ENWW[...]

Table 3-12 Internal assemblies (5 of 7) Ref Description Part number Qty 1 Motor, feed assembly (M5) RM1-5419-000 1 2 Fuser assembly (110v) RM1-8061-000 1 2 Fuser assembly (220v) RM1-8062-000 1 3 Motor, fuser assembly (M4) RM1-8609-000 1 6 Paper delivery assembly RM1-8049-000 1 ENWW Internal assemblies 263[...]

Internal assemblies (simplex models) Figure 3-8 Internal assemblies (simplex models) A A 1 2 3 *A01 *A04 *A06 *A05 *A07 *A02 *A09 *A11 *A03 *A03 *A10 *A09 *A08 *A12 264 Chapter 3 Parts and diagrams ENWW[...]

Table 3-13 Internal assemblies (simplex models) Ref Description Part number Qty 1 Paper feed guide assembly (simplex; includes transfer roller) RM1-8043-000 1 2 Door, rear (simplex) RC3-1665-000 1 3 Cover, rear (simplex) RL1-3072-000 1 ENWW Internal assemblies 265[...]

Internal assemblies (duplex models) Figure 3-9 Internal assemblies (duplex models) (FM2) (J705) (J703) (J704) (J701) (J152) 8 1 2 3 4 5 6 7 9 266 Chapter 3 Parts and diagrams ENWW[...]

Table 3-14 Internal assemblies (duplex models) Ref Description Part number Qty 1 Cover, upper-rear (duplex) RL1-3068-000 1 2 Cover, lower-rear (duplex) RC3-1700-000 1 3 Door, rear (duplex) RM1-8052-000 1 4 Reverse drive assembly (duplex) RM1-4880-000 1 5 Feed guide, duplex assembly (dupl ex; includes transfer roller) 1 RM1-4879-000 1 6 Paper feed g[...]

PCAs Figure 3-10 PCAs 2 5 4 1 3 6 7 268 Chapter 3 Parts and diagrams ENWW[...]

Table 3-15 PCAs Ref Description Part number Qty 1 Driver PCA RM1-8032-000 1 2 High-voltage power supply RM1-8031-000 1 3 DC controller RM1-8039-000 1 4 Low-voltage power supply (110v) RM1-9034-000 1 4 Low-voltage power supply (220v) RM1-9036-000 1 5 Fax PCA CE682-60001 1 5 Fax PCA (Europe only) CE683-60001 1 6 Wireless controller PCA 1150-7938 1 7 [...]

Input device(s) 250-sheet paper feeder (optional Tray 3) Figure 3-11 250-sheet paper feed er (optional Tray 3) 1 2 270 Chapter 3 Parts and diagrams ENWW[...]

Table 3-16 250-sheet paper feeder (optional Tray 3) Ref Description Part number Qty 1 250-sheet paper feeder (optional Tray 3; includes cassette) RM1-8544-000CN 1 2 Cassette (optional Tray 3) RM1-8063-000CN 1 ENWW Input dev ice(s) 271[...]

Alphabetical parts list Table 3-17 Alphabetical parts list Description Part number Table and page 250-sheet paper feeder (optional Tray 3; incl udes cassette) RM1-8544-000CN 250-sheet paper feeder (optional Tray 3) on page 271 Cartridge-tray assembly RM1-8041-000 Internal assemblies (1 of 7) on page 255 Cassette (optional Tray 3) RM1-8063-000CN 250[...]

Table 3-17 Alphabetical pa rts list (continued) Description Part number Table and page Door, rear (duplex) RM1-8052-000 Internal assemblies (duplex models) on page 267 Door, rear (simplex) RC3-1665-000 Internal assemblies (simplex models) on page 265 Driver PCA RM1-8032 -000 PCAs on page 269 Fan RK2-3847-000 Internal assemblies (4 of 7) on page 261[...]

Table 3-17 Alphabetical pa rts list (continued) Description Part number Table and page Paper feed guide assembly (simplex; includes transfer roller) RM1-8043-000 Internal as semblies (simplex models) on page 265 Paper pickup assembly RM1-8045-000 Internal assemblies (3 of 7) on page 259 Paper-pickup guide assembly (duplex) RM1-8051-000 Internal ass[...]

Numerical parts list Table 3-18 Numerical parts list Part number Description Table and page 1150-7938 Wireless controller PCA PC As on page 269 5851-2559 Document feeder pickup assembly Scanner and document feeder main assemblies on page 251 CE682-60001 Fax PCA PCAs on page 269 CE683-60001 Fax PCA (Europe only) PCAs on page 269 CE855-60001 Formatte[...]

Table 3-18 Numerical parts list (continued) Part number Description Table and page RL1-3053-000 Motor, developer DC (M1) Internal assemblies (4 of 7) on page 261 RL1-3063-000 Cover, left Covers 1,2 on page 253 RL1-3068-000 Cover, upper-rear (duplex) Internal assemblies (duplex models) on page 267 RL1-3072-000 Cover, rear (simplex) Internal assembli[...]

Table 3-18 Numerical parts list (continued) Part number Description Table and page RM1-8051-000 Paper-pickup guide assem bly (duplex) Internal assemblies (duplex models) on page 267 RM1-8052-000 Door, rear (duplex) Internal assemblies (duplex models) on page 267 RM1-8053-000 Rib assembly, rear-door (duplex) Internal assemblies (duplex models) on pa[...]

278 Chapter 3 Parts and diagrams ENWW[...]

A Service and support ● Hewlett-Packard limited warranty s tatement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on th e print cartridge ● End User License Agreement ● OpenSSL ● Customer support ENWW 279[...]

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 300 color MFP M375nw and HP LaserJet Pro 400 color MFP M475dn, and M475dw One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and acce ssories will be free from defects in materials and wo rkmanship afte r the da[...]

THE WARRANTY TERMS CONTAINED IN THIS ST ATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLU DE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hewlett-Packar d limited warran ty statement 281[...]

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warrante d to be free from defects in materials and workmanship. This warranty does not apply to pr oducts that (a) have been refill ed, refurbished, remanufactured or tampered with in any way, (b) experienc e problems resulting from misuse[...]

Data stored on the print cartridge The HP print cartridges used with th is product contain a memory chip th at assists in the operation of the product. In addition, this memory chip col lects a limited set of information about the usage of the product, which might include the following: the date when the print cartridge was first ins talled, the da[...]

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a c ontract between (a) you (eit her an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs yo ur use of the soft ware produc t (“Software”). This EULA does not apply if[...]

4. TRANSFER. a. Third Party Transfer. The initial end user of th e HP Software may ma ke a one-time transfer of the HP Software t o another end u ser. Any tr ansfer will include a ll component parts, media, User Documentation, this EULA, and if applicab le, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a con[...]

© 2009 Hewle tt-Packard De velopment Com pany, L.P. Rev. 04/09 286 Appendix A Service and supp ort ENWW[...]

OpenSSL This product includes software developed by th e OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRAN TIES, INCLUDING, BUT NOT LIMI TED TO, THE IMPLIED WARRANTIE S OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPO[...]

Customer support Get telephone support for your country /region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone nu mbers are on the flyer that was in the box with your product or at www.hp.com/ support/ . Get 24-hour Internet support www.hp.com/ go/LJColorMFPM375 or www.h p.com/ go/ LJColo[...]

B Product specifications ● Physical specifications ● Power consumption, electrical spec ifications, and acoustic emissions ● Environmental specifications ENWW 289[...]

Physical specifications Table B-1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 300 color MFP M375nw 500 mm (19.7 inches) 483 mm (19.0 inches) 420 mm (16.5 inches) 28.2 kg (62.2 lb) HP LaserJet Pro 400 color MFP M475dn 500 mm (19.7 inches) 483 mm (19.0 inches) 420 mm (16.5 inches) 29.5 kg (65.0 lb) HP LaserJet Pro 400 co[...]

C Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (wireless models) ● Certificate of volatility ● Safety statements ● Additional statem ents for telecom (fax) products ● Additional statem ents for wireless produ cts ENWW 291[...]

FCC regulations This equipme nt has been te sted and found to comply with the l imits for a C lass B digital dev ice, pursuant t o Part 15 of the FCC ru les. These limi ts a re designed to provide reasonable protec tion against harmful interference in a residential in st allation. This equipment ge nerates, uses, and can radiate radio frequency ene[...]

Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/ go/energystar Toner consumption EconoMode uses le ss toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the [...]

Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original bo x and bag. 2. Tape the boxes together using strapping or pack aging tape. The package can weigh up to 31 kg (70 lb). 3. Use a single pre-paid shipping label. OR 1. Use your own suitab le box, or reques t a free bulk co llection box fro m www.hp[...]

Paper This product is capable of using re cycled papers when the paper meets the guideline s outlined in the HP LaserJet Printer Fa mily Print Media Guide . This product is suitable fo r the use of recyc led paper according to EN122 81:2002. Material restrictions This HP product does no t contain added mercury. This HP produc t contains a battery t[...]

Chemical substances HP is committed to providing our customer s with information about the chem ical substances in our products as needed to comply wi th lega l requirements suc h as RE ACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A ch emical information report for this product can be found at: www.hp.com/ go/reach .[...]

For more information To obtain information about these environmental topics: ● Product environmental profile sheet fo r this and many related HP prod ucts ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life pro duct return and re cycling program ● Material Safety Data Sheets Visit www.hp.co[...]

Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1002-03-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Pro 400 color MFP M475dn Regulatory Model[...]

This Device complies with Part 15 of t he FCC Rules. Operation is subject to the following two Conditions: (1) this device may n ot cause harmful interference, and (2) this device mu st accept an y interference received, incl uding int erference that may caus e undesire d operation. 1. The product was tested in a typical config uration with Hewlett[...]

Declaration of conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company DoC#: BOISB-1002-02&-04 Rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Pro 300 color M[...]

Supplementary Information: The product herewith complies with th e requirements of the R& TTE; Directive 1999/5/EC Annex II and Ann ex IV, EMC Directive 2004/108/EC, the Low Voltage Directive 2006 /95/EC, the EuP Directive 2005/32 /EC and carries the CE-Marking accordingly. This Device complies with Part 15 of t he FCC Rules. Operation is subje[...]

Certificate of volatility This is a statement regarding the volatility of custom er data stored in memory. It a lso outlines how to securely erase data from the product. Types of memory Volatile memory The product utilizes 192 MB of volatile memory (SDRAM) used for tempor ary storage during the process of jobs, and for applications running on the o[...]

Safety statements Laser safety The Center for Devices and Radiolo gical Health (CDR H) of the U.S. Food and Drug Administra tion has implemented regulations for lase r products manufactur ed since August 1, 1976. Compliance is mandatory for products marketed in the United Stat es. The device is certified as a “Class 1” laser product under the U[...]

EMC statement (Korea) Laser statement for Finland Luokan 1 laserla ite Klass 1 Laser Apparat HP LaserJet Pro 300 color MFP M375nw, HP LaserJet Pr o 400 color MFP M475dn, M475 dw, laserkirjoitin on käyttäjän kannalt a turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estä ä lasersäteen pää syn laitteen ulk[...]

GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmitt elbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störend e Reflexionen am Bildschirmarbeitsp latz zu vermeide n, darf dies es Produkt nicht im unmittelbaren Gesi chtsfeld plat ziert warden. Substances Table (China) Restriction on Hazardous Su bstances statement ([...]

Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to th e analog Public Switched Telecommunication Networks (PSTN) of Euro pean Economic Area ( EEA) countries/regio ns. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and c arries appropriate CE conformit[...]

number of devices that may be co nnected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: R J11C. An FCC-compliant telephone cord and modular plug is provided with this equi pment. This equipment is designed to be connected to[...]

request the user to disconnect the equipment. User s should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and in ternal metallic water pipe system, if pr esent, are conne cted toge ther. This pr ecaution can be p articularly impo rtant in rural ar eas. CAUTION: Users should not atte mp[...]

Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below th e FC C radio freque ncy exposure limits. Nevertheless, the device sh all be us ed in such a manne r that the potential for human contact during normal operation [...]

Austria, Belgiu m, Bulgaria, Cy prus, Czech R epubl ic, Denmark, Esto nia, Finland , France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latv ia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Pola nd, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerla nd, and United Kin gdom. Notice for use in France F[...]

Taiwan statement Vietnam Telecom wired/wireless markin g for ICTQC Type approved products ENWW Additional statemen ts for wireless pro ducts 311[...]

312 Appendix C Regulatory information ENWW[...]

Index Symbols/Numerics 2ndary servic e menu 211 A accessories ordering 246 acoustic specifications 290 advanced setup fax 142 after service checklist 5 B background, gray 193 bands, troubleshooting 193 batteries included 295 bin, output jams, clearing 188 black and white printing troubleshootin g 196 blank pages, troubleshooting 202 C cables USB, t[...]

drivers usage page 139 E electrical specifications 290 electrostatic discharge (ESD) 3 end-of-life disposal 295 environmental specifications 290 environmental stewardship program 292 ePrint enabling or disabling 138 error messages control panel 157 error re port 175 event log 175 error messages, fax 217, 227, 234 error report, fax printing 226 erro[...]

Service 149 System setup 144 USB 157 menus, control panel HP Web Services 138 map, printing 139 Reports 139 mercury-free product 295 messages control panel 157 motors location 123 music paper, printing 140 N network configuring 151 Network config menu 151 network port locating 118 networks configuration page 139 settin gs report 13 9 notebook paper[...]

rollers locating 124 pickup and separation, removing 9 repetitive image defe cts 136 rollers and pads removing 9 S safety statements 303, 304 scan menu 156 scanner assembly, removing 26 glass cleaning 199 scatter, troubleshooting 195 screwdrivers, required 3 screws replacing 2 secondary service menu 211 sending faxes error report, printing 226 sepa[...]

U upper cover, removing 51 usage page 139 USB cable, part number 248 USB menu 157 USB port locating 118 troubleshootin g 202 V V.34 setting 227 vertical lines, troubleshooting 193 volume settings 145 W warnings iii warranty license 284 print cartridges 282 product 280 wavy paper, troubleshooting 194 Web sites customer support 288 Macintosh customer[...]

318 Index ENWW[...]

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© 20 1 2 Hew let t-P ackar d Developmen t Compan y , L.P . www .hp.com *CE863-90966* *CE863-90966* CE8 63-9 09 66[...]