HP (Hewlett-Packard) CP1020 manual

L A SERJET PRO CP1020 COLOR PRINTER SERIES Us er Guide[...]

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HP LaserJet Pro CP1020 Color Printer Series User Guide[...]

Copyright and License © 2010 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warrantie s for HP products and services are set forth i[...]

Conventions used in this guide TIP: Tips provide helpful hints or sh ortcuts. NOTE: Notes provid e important information to ex plain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to [...]

iv Conventions used i n this guide ENWW[...]

Table of contents 1 Produc t basics ......... ........... ............ .......... .......... .......... ........... ......... .......... ........... ...... ........ .......... ......... ........ 1 Produc t comparis on ............. ............. .............. ................ ............. ............. ............. ............. .......... .....[...]

Print a cover page with Mac .. .................... ..................... ................ ................... ................ 20 Print multiple pag es on one sh eet of pa per with Mac ............. ...................... ..................... 20 Print on both side s of the pa ge (duplex ) with Mac . ............ ............ ............... .....[...]

Print the first or last page on different paper wi th Windows .... ................. ................ .......... 62 Scale a documen t to fit page size with Wi ndows ...... ............ ............. ............... .............. ... 63 Add a wate rmark to a docu ment with Win dows ....... ............... ........... ............. ............... .[...]

Step 8: Try sending a print job from a computer ................. .................. ................. ............ 94 Factor s that af fect prod uct perf ormance . ................... .................... .................. .................... ......... ..... 95 Restore factory settings ......... .................. ...................... ........[...]

Appendix A Supp lies and acces sories .... ............ .............. ............... ............ .............. ............ ....... .............. 129 Order parts, ac cessor ies, and su pplies .... ............ .......... ........... ............. .......... ............ .......... ...... .... 130 Part n umbers ........... .......... ..........[...]

VCCI st atement ( Japan) ... .............. .............. ............. .............. .................. .............. ........ 152 Power cor d instru ctions ......... .................. ................. .................... .................. ................. 152 Power cord statement (Japan) ..... .................... ................... ....[...]

1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1[...]

Product comparison HP LaserJet Pro CP1025 CE913A HP LaserJet Pro CP1025nw CE914A ● Speed : Prints up to 16 A4-size pages per min ute (ppm) or 17 letter-size ppm monochrome and 4 ppm color ● Tray : 150 sheets of 75 g/m 2 (20 lb) ● Output bin : 50 sheets of 75 g/m 2 (20 lb) ● Connectivity : Hi-Speed USB 2.0 port ● Two-sided printing (duplex[...]

Accessibility features The product includes several features th at aid users with accessibility issues. ● Online user guide th at is compatible with text screen-readers. ● Print cartridges and the imaging drum can be install ed and removed b y using one hand. ● All doors and covers can be opened by usin g one hand. ENWW Accessibility features[...]

Product views Product front view 1 3 4 6 5 2 1 Outp ut bin 2 Control panel 3 Power button 4 Main-input tray 5 Front cover (provides access to the imaging drum) 6 Print cartridge door (provide s access to the cy an, magenta, yellow, and black print cartridges) 4 Chapter 1 Product basics ENWW[...]

Product back view 1 3 4 5 2 1 Kensington lock 2 Rear jam-access door 3 HP internal network port (network models only) 4 USB port 5 Power receptacle Serial number and model number location The label that conta ins the product and seri al numbers is on the inside of t he front cover. ENWW Product views 5[...]

Control panel layout 1 8 9 2 3 4 5 6 7 1 Wireless button and light Press and hold the button to enable Wi-Fi Protected Setup (WPS) (network models only). The light indicates the state of the wireless connection. 2-5 Cartridge buttons and lights When the print cartridge door is closed, press th e button to access the print cartridge of the correspon[...]

2 Software for Windows ● Supported oper ating systems for Windows ● Supported printer drivers for Windows ● Change print job setting s for Windows ● Change printer-drive r settings for Windows ● Remove software for Windows ● Supported utilities for Wind ows (network models only) ENWW 7[...]

Supported operating systems for Windows The product comes with software for th e following Windows® operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pa ck 3) ● Windows Server 2008 (32 -bit and 64-bit) Supported printer drive[...]

Change print job settings for Windows Tool for changing the settings Method for changing the settings Duration of changes Hierarchy of changes Software program settings On the File menu in the software program, click Page Setup or a similar command. These settings are in effect for the current print job only. Settings changed here override settings[...]

Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed 1. On the File menu in the soft ware progr am, click Print . 2. Select the driver, and th en click Properties or Preferences . The steps can vary; this procedure is most common. Change the default settings for all print jobs 1. Win[...]

Remove software for Windows Windows XP 1. Click Start , and then click Programs . 2. Click HP , and then click the product name. 3. Click Uninstall , and t hen follow the onscreen instructio ns to remove the software. Windows Vis ta and Windows 7 1. Click Start , and then click Al l Programs . 2. Click HP , and then click the product name. 3. Click[...]

Supported utilities for Window s (network models only) ● HP Embedded Web Server (Th e HP EWS is on ly accessible when the product is ne twork connected, not when the prod uct is connected via USB.) 12 Chapter 2 Softwa re for Windows ENWW[...]

3 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 13[...]

Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and later NOTE: For Mac OS X 10.5 and la ter, PPC and Intel® Core™ Processor Macs are supporte d. For Mac OS X 10.6, Intel Core Processor Macs are supported. Supported printer drivers for Mac The HP LaserJet sof[...]

Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cab le to the product a nd to the network. 2. Wait for 60 seconds be fore continuing. During this t ime, the network recognizes the product and assigns an IP add ress or host name for the product. 3. Press and hold the Resume button for two to thre[...]

Install software for Mac comp uters on a wireless network Before installing the product software, make sure the product is not connected to the network usi ng a network cabl e. If your wireless router does not su pport Wi-F i Prot ected Setup (WPS), obta in the wireless router network settings from your system admini strator, or complet e the follo[...]

5. Select the product from the list of devices, and then click the Uninsta ll button. 6. After the softw are is uninstalled, restar t the computer and empty the T rash. Change printer-driver settings for Mac Change the settings f or all print jobs until the software program is clos ed Change the default settings for all print jobs Change the produc[...]

Software for Mac computers Supported utilities for Mac (netwo rk models only) HP Utility for Mac Use the HP Utility to set up prod uct features that ar e not available in the printer driver. You can use the HP Utility when the product uses a universa l serial bus (USB) ca ble or is connected to a TCP/IP-based network. Open the HP Utility ▲ From t[...]

Print with Mac Cancel a print job with Mac 1. If the print job is currently p rinting , cancel it by pressing the Cancel button on the pr oduct control panel. NOTE: Pressing the Cancel button clears th e job that the product is currently processing. If more than one proces s is running, pressing the Ca ncel button clears t he process that currently[...]

Create a printin g preset 1. On the File menu, cl ick the Print option. 2. Select the driver. 3. Select the print sett ings that you wa nt to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, cl ick the Print option. 2. Select the dr[...]

4. From the Pages per Sheet menu, select the number o f pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and p lacement of the pag es on the sheet. 6. From the Borders menu, select the type of border to prin t around each page on the sh eet. Print on both sides of th e page (duplex[...]

22 Chapter 3 Use the product with Mac ENWW[...]

4 Connect the product ● Supported network operati ng systems (network models on ly) ● Connect with USB ● Connect to a ne twork (network models only) ENWW 23[...]

Supported network operating systems (network models only) The product supports the following operating systems for wir eless printing: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pa ck 3) ● Windows Server 2008 (32 -bit and 64-bit) ● Mac [...]

Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB ca ble. HP recommends using a cable that is no lon ger than 2 m (6.5 ft). CAUTION: Do not connect the USB cable un til the installation software prompts you to connect it. CD installation 1. Quit all open programs on the computer. 2. Install the software fro m the C[...]

Connect to a network (network models only) The product can co nnect to wired or wireless n etworks. NOTE: You cannot connect to a wire d and wireless network simulta neously. Wired connections take precedence. Supported network protocols To connect a n etworking-equipped product to a ne twork, you need a n etwork that uses one of the following prot[...]

3. Press and hold the Resume button for two to three seconds to print a co nfiguration page and a supplies status page. 4. Find the IP address on the config uration report. LASERJET PROFESSIONAL Install the software 1. Quit all programs on the compu ter. 2. Install th e softwar e from the CD. 3. Follow the onscreen instructions. 4. When prompted, s[...]

NOTE: If this method is not successful, try using t he wireless network setup using the USB cable method. Connect the product to a wire less network u sing a USB cable If your wireless router does not support WiFi-Prote cted Setup (WPS), use this method to set up the product on a w ireless network. Using a USB cable to tran sfer settings makes sett[...]

Reduce interference on a wireless network The following tips ca n reduce interference in a wirel ess network: ● Keep the wireless devices away from large meta l objects, such as f iling cabinets, and other electromagnetic device s, such as microwaves and cordless telephones. Th ese objects can disrupt radio signals. ● Keep the wireless devices [...]

Infrastructure wireless network (recommended) The product communicates with other devices on the network through a wireless router. Ad-hoc wireless network The product communicates directly with other w ireless devic es without using a wireless router. All devices on the ad hoc network must have the following: ● 802.11b/g compatibility ● The sa[...]

To prevent ot her users from accessing your network, turn on WPA or WEP data encryption. ● Wired Equivalent Privacy (WEP): WEP is the orig inal native securi ty mechanism in the 802.11 standard. Yo u create a unique key con taining hexadecimal or alph anum eric characters, which other users must provide before they can access your network. ● Wi[...]

xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the HP Embedde d Web Server, type the IP address (IPv 4) into the address line of a Web browser. For IPv6, use th e protocol est ablished by the Web browser for entering IPv6 addresses. 3. Click the Networking tab to obtain network information. You can change settin gs as needed. 32 Chapter 4 Co nnect the produc[...]

5 Paper and print media ● Understand paper use ● Change the printe r driver to match the paper type and size ● Supported paper sizes ● Supported paper typ es ● Load paper trays ENWW 33[...]

Understand paper use This product supports a variety of paper and other pr int media in accordance with the gu idelines in this user guide. Paper or p rint media that does not meet these gu idelines might cause poor print quality, increase d jams, and premature wear on the product. For best results, use only HP-brand paper and prin t media designed[...]

Media type Do Do not Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP pape r that has been approved for use in this product. Glossy or coated paper ● Us[...]

Change the printer driver to match the paper ty pe and size NOTE: If you change the pag e settings in the so ft ware program , those settings o verride any settings in the printer driver. 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Paper/Quali[...]

Supported paper sizes This product sup ports various paper size s, and it adapts to various med ia. NOTE: To obtain best print results, select the appropriate paper size an d type in your print driver before printing. Table 5-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A[...]

Size Dimensions Double Japan Postcard Rotated Double Postcard (JIS) 148 x 200 mm (5.83 x 7.87 in) Custom Minimum : 76 x 127 mm (3 x 5 in) Maximum : 216 x 356 mm (8.5 x 14.0 in) NOTE: When defining custom sizes using the pr inter driver, always specify the short edge of the page as the width and the long edge as the length. Table 5-2 Suppor ted enve[...]

Supported paper types For a complete li st of specific HP-brand paper th at this product supports, go to www.hp.com/ support/ ljcp1020series . ● Everyday ◦ Plain ◦ Light ◦ Bond ◦ Recycled ● Presentat ion ◦ Matte paper ◦ Glossy paper ◦ Heavy paper ◦ Heavy glossy paper ● Brochure ◦ Matte paper ◦ Glossy paper ◦ Tri-fold pap[...]

◦ Colored ◦ Rough ◦ Heavy rough ◦ HP Tough paper 40 Chapter 5 Pap er and print media ENWW[...]

Load paper t rays Load the input tray NOTE: When you add ne w paper make sure that you remove a ll of the paper from the input tray and straighten the stack of new paper. Do not fa n the pape r. This reduces jams by preve nting multiple sheets of paper from feeding through the product at one time. NOTE: When printing on small sizes or custom paper,[...]

Tray capacity Tray or bin Paper type Specifications Capacity Input tray Paper 60-220 g/m 2 (16-59 lb) Print quality is assured for HP media. 150 sheets of 75 g/m 2 (20 lb) Envelopes 60-90 g/m 2 (16-24 lb) Up to 10 envelopes Transparencies 0.12-0.13 mm (0.0047-.0.0051 in) Up to 50 transparen cies Postcards 135-176 g/m 2 (36-47 lb) Glossy 130-220 g/m[...]

6P r i n t t a s k s ● Cancel a print job with Windows ● Basic print tasks w ith Windows ● Additiona l print ta sks with Wi ndows ENWW 43[...]

Cancel a print job with Windows 1. If the print job is currently p rinting , cancel it by pressing the Cancel button on the pr oduct control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one pro cess is running, pressing the Cancel button clears the process that currently appears on th[...]

Basic print tasks with Windows The methods to open the print dialog from softwa re programs can vary. The proc edures that follow include a typical method. So me software programs do not have a File menu. See the documentatio n for your software program to l earn how to open the p rint dialog. Open the printer driver with Windows 1. On the File men[...]

Change the number of p rint copies with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and the n select the number of copie s. Save custom print settings for reuse with Windows Use a printing shortcu t with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and the[...]

3. Click the Printing Shortcuts tab. 4. Select one of th e shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding setting s change on the other tabs in the printer driver . Create printi ng shortcuts 1. On the File menu in the softwar e program, click Print . ENWW Basic print tasks with Windows 47[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Printing Shortcuts tab. 4. Select an existing short cut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the ri ght side of the screen. If yo u adjust the setting s and then select a shortcut, or if you select a different short[...]

5. Select the print options for the new shor tcut. NOTE: You can select the print op tions on this tab or on an y other tab in the printer driver. Afte r selecting options on other tabs, return to the Printing Shortc uts tab before continuing with the next step. 6. Click the Save As button. 7. Type a name fo r the shortcut, and click the OK button.[...]

Select a custom page size with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the di mensions. ● The width i s the short edg e of the paper. ?[...]

2. On the File menu in the softwar e program, click Print . 3. Select the product, and then click the Properties or Preferences button . 4. Click the Finishing tab. ENWW Basic print tasks with Windows 51[...]

5. Select the Print on Both S ides (Manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin , and, mainta ining the paper orientation, place it with the printed-side facing down in the input tray. 7. At the computer, click the Co ntinue button to print the second side of the job[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Finishing tab. ENWW Basic print tasks with Windows 53[...]

4. Select the number of pa ges per sheet from the Pages Per Sheet drop-down list. 5. Select the correct Print Page Borders , Page Order , and Orientation options. Select page orientation with Windows 1. On the File menu in the softwar e program, click Print . 54 Chapter 6 Print tasks ENWW[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape op tion. To print the pa ge image upside do wn, select the Rotated option. ENWW Basic print tasks with Windows 55[...]

Set color options with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Color tab. 4. In the Color Options area, click the Manual op tion, and then click the Settings button. 5. Adjust the genera l settings for Edge Control, and settings fo[...]

Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print all Text as Black check box. Click the OK button. ENWW Additional print [...]

Print on preprinted letterh ead or forms with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . 3. Click the Paper/Quality tab. 58 Chapter 6 Print tasks ENWW[...]

4. From the Type is drop-dow n list, click the More... option. 5. Select the Other option. 6. Select the option for the type of paper you are using, and click the OK button. ENWW Additional print tasks with Windows 59[...]

Print on special paper, labels, or transparencies with Windows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . 3. Click the Paper/Quality tab. 60 Chapter 6 Print tasks ENWW[...]

4. From the Type is drop-dow n list, click the More... option. 5. Select the category of paper types that best describes your paper. NOTE: Labels and transparencies a re in the list of Other optio ns. 6. Select the option for the type of paper you are using, and click the OK button. ENWW Additional print tasks with Windows 61[...]

Print the first or last page on different paper with Wi ndows 1. On the File menu in the softwar e program, click Print . 2. Select the product, and then click the Properties or Preferences button . 62 Chapter 6 Print tasks ENWW[...]

3. Click the Paper/Quality tab. 4. Click the Use diff erent paper check box, a nd then select the necessa ry settings for the front cover, other pages, and back cover. Scale a document to fit pa ge size with Windows 1. On the File menu in the softwar e program, click Print . ENWW Additional print tasks with Windows 63[...]

2. Select the product, and then click the Properties or Preferences button . 3. Click the Effects tab. 4. Select the Print Document On option, and then select a size from the dro p-down list. 64 Chapter 6 Print tasks ENWW[...]

Add a watermark to a do cument with Windows 1. On the File menu in the soft ware progr am, click Print . 2. Select the product, and the n click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings [...]

3. Click the Finishing tab. 4. Click the Print on Both Sides (Manually) check box. 5. In the Booklet Printing drop-dow n list, select a binding op tion. The Pages Per Sheet option automatically changes to 2 Pages Per Sheet . 66 Chapter 6 Print tasks ENWW[...]

7 Color ● Adjust color ● Match colors ENWW 67[...]

Adjust color Manage color b y changing the settings on the Colo r tab in the printer driver. Change the color th eme for a print job 1. On the File menu in the soft ware progr am, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Select a color theme from the Color Them es drop-down list. ● Default (sRGB) : This theme [...]

4. Click the Automatic or Manual setting. ● Automatic setting: Select this sett ing for most color print jobs ● Manual setting : Select t his setting to adjust the color settings indepen dent from other settings. NOTE: Changing col or settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. C[...]

Setting description Setting options Halftone Halftone optio ns affect color output clarity and resolut ion. ● Smooth provides better results for large, solid-filled print areas and enhances photographs by smoothing color gradations. Select this option when uniform and smooth area fills are important. ● Detail is useful for text and graphics tha[...]

Match colors For most users, the best me thod for matching colors is to print sRGB colors. The process of matching pri nter output color to your computer screen is complex, because printers and computer monitors use different methods of p roducing color. Monitors display colors by using light pixels that use an RGB (red, green, blue ) color process[...]

72 Chapter 7 Color ENWW[...]

8 Manage and maintain the product ● Print information pag es ● Use the HP Embedded Web Server (n etwork models only) ● Product security featu res ● Economy settin gs ● Manage supplies and a ccessories ● Clean the product ● Product update s ENWW 73[...]

Print information pages You can print th e following information pages. Page Description Configuration page Prints a list of the product settings Supplies Status page The supplies status page includes the following information: ● Approximate percentage of print cartridge life remaining ● Warranty status of print cartridges and imaging drum ● [...]

Use the HP Embedded Web Ser ver (network models only) This product is equ ipped with an embedd ed Web server (EWS), wh ich provides access to informatio n about product and n etwork activi ties. A Web se rver provides an environm ent in which web programs may run, much in the sam e way that an operating system , such as Windows, provi des an enviro[...]

Tab or section Description Status tab Provides product, status, and configuration information. ● Device Status : Shows the product status an d shows the life remaining of HP supplies, with 0% indica ting that a supply is empty. ● Supplies Status : Shows the approxima te percent life remaining of HP su pplies. When the estimated life remaining i[...]

Product security features The product supports security standards and re comme nded protocols that help you keep the p roduct secure, protect critical information o n your netw ork, and simplify the way you monitor a nd maintain the product. For in-depth informati on about HP's secure imaging an d printing solutions, visit www.h p.com/ go/ sec[...]

Economy settings Set Auto-On/Auto-Off mode Auto-OnAuto-O ff is an energy-saving feature of th is product. After a user-specified time period, the product auto matically reduces its po wer consumption. The pro duct returns to the re ady state when a button is pressed or a print job is received. NOTE: Although the product lights are off in Auto-Off [...]

Manage supplies and accessories Correctly using, storing, and mon itoring the print cartridg e and imaging drum can help ensure high- quality print outp ut. Print when a print cartri dge or imaging drum is at estimated end of life Supplies messages <Supply> Low message—where <Supply> is the color prin t cartridge: The produ ct indicat[...]

Manage print cartridg es and imaging drums Print-cartridge and imaging d rum storage Do not remove the print cartridge or imaging drum from their pa ckages until you are ready to use them. HP policy on non -HP supplies Hewlett-Packard Company cann ot recommend the use of no n-HP print cartridges and im aging drums, either new or remanufactu red. NO[...]

Imaging drum layout 1 2 1 Imaging drum E-label 2 Plastic sh ield ENWW Manage supplies and accessories 81[...]

Replacement instructions Replace the print cartridges When a print ca rtridge approaches the end of its useful life, you can continue printing with the current print cartridge u ntil it no longer yields accept able print quality. Once an HP print cartri dge has reached “very l ow”, HP’s Premium Protection Warranty on that su pply has ended. A[...]

3. Grasp the old p rint cartridge by the center handle and re move. 4. Remove the new print cartridge from the packaging. Place th e used print cartridge in the bag and box for recyclin g. CAUTION: To prevent damage to the print cartridge, hold the print cartridge a t each end. Do not touch the roller on the print cartridge . 5. Grasp both si des o[...]

7. Remove the protective shieldin g from the new print cartridge. 8. Grasp the print cartridge by the center handle and insert into the p roduct. NOTE: Compare the color label on the print cartridge to the co lor label in the caro usel slot to make sure the print c artridge color matches the carousel position. CAUTION: If toner gets on your clothin[...]

9. Close the print cartridge door. NOTE: After closing the print cartridge door, the Ready light and Attention light will flash. Allow u p to th ree minutes for the product to calib rate. NOTE: If replacing another print cartrid ge, you must close the prin t cartridge door befo re pressing the Cartridge button of the next print cartridge. You do no[...]

Replace the imaging drum NOTE: The imaging drum install ed in this product is covered b y the product warranty. Replacement imaging drums have a one-year limited warranty from the date of installatio n. The imaging drum installation date d isplays on both the configuration page and on the supplie s status page wh en the imaging drum reache s approx[...]

3. Lift the two le vers that hold th e imaging drum. 4. Remove the old imaging dr um. 5. Remove the new imag ing drum from the packaging. Pl ace the used imaging drum in the bag and box for recyclin g. ENWW Manage supplies and accessories 87[...]

6. Remove the protective shieldin g from the new imaging drum. CAUTION: To pr event damage, do not expose the imaging drum to light. Co ver it with a piece of paper. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can caus e print-quality problems. 7. Insert the new imag ing drum in the product. 8. Lower the two leve rs tha[...]

9. Close the front cover. 10. Close the print cartridge door. NOTE: After closing the print cartridge door, the Ready light and Attention light will flash. Allow u p to th ree minutes for the product to calib rate. ENWW Manage supplies and accessories 89[...]

Clean the product Clean the paper path If you are experi encing toner specks or d ots on th e printouts, clean the pa per path. This process uses a transparency to remove dust and toner from the paper path. Do not use bond or rough paper. NOTE: For best results use a sheet o f LaserJet transparency. If yo u do not have any transparencies, you can u[...]

9 Solve problems ● Self help ● Solve problems checklist ● Factors that affect product performance ● Restore factory settings ● Interpret control pa nel light patterns ● Status alert messages ● Paper feeds incorrectly or becomes jammed ● Improve print qua lity ● The product does not prin t or it prints slowly ● Solve connectivity[...]

Self help In addition to the information in this gui de, other sources are avail able that provide helpful information. HP Help and Learn Center The HP Help and Learn Center and other documen tation are on the CD that came with the product or in the HP Program folder on your computer. The HP Help and Learn Center is a product help tool that provide[...]

Solve problems checklist Follow these steps wh en trying to solve a pro blem with the product. ● Step 1: Make sure th at the product is set up co rrectly ● Step 2: Check the ca bling or wireless con nection (network models on ly) ● Step 3: Check to see if any control-pa nel lights are lit ● Step 4: Check the pap er ● Step 5: Check the sof[...]

Step 5: Check the software 1. Make sure that the pr oduct so ftware is installed correctly. 2. Verify that you have inst alled the printer driver for this pr oduct. Check the program to make su re that you are using the printe r driver for this product . Step 6: Test pr int functionality 1. Print a configuration page. Select Print configuration pag[...]

Factors that affect product performance Several factors affect the ti me it takes to print a job: ● The use of special pap er (such as transpare ncies, heavy paper, and custo m-size paper) ● Product processing an d download time ● The complexity and siz e of graphics ● The speed of the comp uter you are using ● The USB or network connecti[...]

Restore factory settings Restoring the factory-set de faults returns most of th e settings to the factory de faults. It will not reset the page count, tray size , or language. To restor e the product to the factor y-default settings, follow these steps. 1. Turn the product off. Disconnect the power cable from the product for 30 seconds a nd then re[...]

Interpret control panel light patterns Table 9-1 Status light l egend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 9-2 Contro l-panel light patterns Light status State of the produc t Action All lights are off. The product is turned off. Press the power button to turn o n the product. [...]

Light status State of the produc t Action Attention light blinks. Ready light is on. The pr oduct is in manual-feed mode. Load the correct pap er type and size into the input tray. The product is waiting to print the second side of a manual duplex print job. Load the input tray with the paper from the output bin. Attention light blinks. The input t[...]

Light status State of the produc t Action Cartridge and attention lights blink. The print cartridge is very low and has reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply h as ended. You do not need to replace the print cartridge at this time unless print qual[...]

Status alert messages Status alert messages app ear on the computer scree n when the pr od uct has certain problems. Use the information in th e following table to so lve these problems. Alert message Description Recommended action Black Cartridge Low The pr int cartridge is nearing the estimated end of its useful life. The product indicates when a[...]

Alert message Description Recommended action Cyan Cartridge Very Low The print cartridge is at the estimated end of its useful life. Print quality may decrease. Choose a reminder option or replace print cartridge when quality becomes unacceptable. To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not[...]

Alert message Description Recommended action Imaging Drum Very Lo w The imaging drum is at the end of its useful life. To ensure optimal print quality, HP recommends replacing the imaging dr um at this point. You do not need to replace the imaging drum at this time unless print quality is no longer acceptable . Actual imaging drum life may vary. Th[...]

Alert message Description Recommended action Non-HP <Color> Cartridge A non-HP supply has been installed. This message appears until an HP supply is installed or you press the Resume button. If you believe you purchased an HP supply, go to www.hp.com/ go/anticounterfeit . Any product repair required as a re sult of using used supplies is not [...]

Alert message Description Recommended action Supplies Ve ry Low More than one print cartridge is at the end of its useful life. The corresponding cartridge lights on the control panel remain on. The product indicates when a supply level is very low. Actual cartridge life remaining may vary. Consider hav ing a r eplacement available to install when [...]

Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does no t pick up paper from the tray, try these solutions. 1. Open the produ ct and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. NOTE: Always load pa per so the short e dge (width ) enters the product firs[...]

Clear jams 106 Chapter 9 Solve p roblems ENWW[...]

Jam locations Jams can occur in these locat ions: 1 3 2 1 Output bin 2 Rea r door 3 Input tray Loose toner might remain in the product after a jam. This problem typically reso lves itself after a few sheets have been printed. Clear jams from the output bin CAUTION: Do not use sharp objects, such a s tweezers or needle-nose pliers, to remo ve jams. [...]

1. With both hands, grasp the paper, and carefully pull it free from the product. 2. Open and close the print cartridge d oor to reset the product. Clear jams from the rear door 1. Open the rear door. 108 Chapter 9 Solve p roblems ENWW[...]

2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Close the rear door. Clear jams from the input tray 1. Remove the paper fr om the input tray. ENWW Paper feeds incorrectly or becomes jammed 109[...]

2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Open and close the print cartridge d oor to reset the product. 110 Chapter 9 Solve p roblems ENWW[...]

Improve print quality You can prevent most p rint-quality problems by following th ese guidelines. ● Use the correct pape r type setting in the printer d river ● Adjust color settings in the printer driver ● Use paper that meets HP speci fications ● Print a cleaning pa ge ● Calibrate the pr oduct to align co lors ● Check the print cartr[...]

Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the soft ware progr am, click Print . 2. Click Properties or Preferences . 3. Click the Color tab. 4. Select a color theme from the Color Them es drop-down list. ● Default (sRGB) : This theme sets the product to pr int RGB data in raw device [...]

4. Click the Automatic or Manual setting. ● Automatic setting: Select this sett ing for most color print jobs ● Manual setting : Select t his setting to adjust the color settings indepen dent from other settings. NOTE: Changing col or settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. C[...]

Print a cleaning page Print a cleaning pa ge to remove dust and excess toner from the paper pa th if you are having any o f the following prob lems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printe d pages. ● Repeated marks occur on the printed pages. Use the following proced ure to print a cleaning page . 1. Make[...]

Type of print cartridge Steps to resolve the pro blem Refilled or remanufactured print cartridge Hewlett Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not H P products, HP cannot influence their design or control their quality. If y ou are using a refilled or remanufactured print cartrid[...]

Print the Suppli es Status page Use the control panel to print configuration an d su pplies status pag es that give details about the product and its current settings. ▲ Print a supplies status page. Select Print su pplies status page o n the Services tab in the Printer Preferences. Page Description Configuration page Prints a list of the product[...]

Interpret the Print Quality Page 1. Make sure that the produc t is idle and the Ready light is on. 2. Load paper in the i nput tray. 3. In the Windows system tray, right-click the Device Settings icon and then cl ick the produ ct name. 4. Click the Device Settings button. 5. Click the Print PQ T roubleshooting Page button. This page contains five b[...]

3. If the problem is not resolved, remove the im aging drum from the product, and examine th e surface. CAUTION: Do n ot touch the green roller. Fi ngerprint s on the imaging drum can cause print- quality problems. 4. If you see any scrat ches, fingerprints, or ot her damage on the imaging drum, r eplace the imaging drum. Repeating defects If defec[...]

The product does not print or it prints slowly The product does not print If the product does no t print at all, try the fo llowing solutions. 1. Make sure the product is tu rned on and that the cont rol panel indicates it is ready. ◦ If the control p anel does not indicate the product is ready, turn off the product and disconnect th e power cabl[...]

Solve connectivity problems Solve direct-connect problems If you have connected the product dire ctly to a computer, che ck the cable. ● Verify that the cable is co nnected to the compu ter and to the product. ● Verify that the cable is not longer than 5 m (1 6.4 ft). Try using a shorter cab le. ● Verify that the cable is working correctly by[...]

The computer is unable to communicate with the product 1. Test network communication by p inging the network. a. Open a comman d-line prompt on yo ur computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the IP address for your product. c. If the window disp lays round-trip times, th e network is working. 2. [...]

Solve wireless network problems Wireless connectivity checklist ● Make sure the network cab le is not connected. ● The product and th e wireless router are turned on and have powe r. Also make sure the wireless radio in the p roduct is tu rned on. ● The service set identifier (SSID) is correct. Pr int a configuration page to determine the SSI[...]

The product does not print, and the computer has a th ird-party firewall installed 1. Update the firewa ll with the most recent upda te available from the manufactu rer. 2. If progr ams reques t firewall ac ce ss when you install the prod uct or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then i [...]

3. Test network communication by p inging the network. a. Open a comman d-line prompt on yo ur computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the service set iden tifier (SSID) for your network. c. If the window disp lays round-trip times, th e network is working. 4. Make sure that the ro uter or produ[...]

Solve product software problems Problem Solutio n A printer driver for the product is not visible in the Printer folder ● Restart the computer to r estart the spooler process. If the spooler has crashed, no printer drivers will appear in the Print ers fold er. ● Reinstall the product software. NOTE: Close any applications that are running. To c[...]

Solve common Mac problems ● The printer driver is not lis ted in the Print & Fax list ● The product name doe s not appear in the product list in the Pri nt & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fa x list ● A print job was no t sent to the produc t that you wanted ● Wh[...]

When connected with a USB cable, th e product does not appear in the Print & Fax list after th e driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troublesh ooting 1. Make sure that the product is turne d on. 2. Make sure that the USB cab le is connected correc tly. 3. [...]

128 Chapter 9 Solve p roblems ENWW[...]

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 129[...]

Order parts, accessories, and supplies HP original print cartridge, imaging drum, and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www .hp.com/ buy/parts Order through service or support provid ers Contac t an HP-authorized service or su pport provider. Part numbers The following list of accessories wa s current at the time [...]

B Service and support ● Hewlett-Packa rd limited warranty stat ement ● HP's Premium Protect ion Warranty: LaserJet prin t cartridge limited warranty state ment ● HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ● Data stored on the print cartrid ge and imaging drum ● End User License Ag reement[...]

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF L IMITED WARRAN TY HP LaserJet Professional CP1025, CP1025n w One-year product exchange Imaging drum, CE314A, ships with pro duct One-year product exchange HP warrants to you, th e end-user customer, that HP hardwar e and accessories will be free from defects in materials and workman[...]

TO THE MANDATORY STATUTOR Y RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hewlett-Packard limited warranty stateme nt 133[...]

HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in m aterials and workmanship. This warranty does not appl y to pr oducts that (a) have been re fill ed, re furbished, remanufa ctured or tampered with in any way, (b) ex perience proble ms resu lting from [...]

HP's LaserJet imaging drum limited warranty statement for replacement imaging drums This HP P roduct is wa rranted to be free from defe cts in materials and workmanship for one-year from installation. This warranty do es not apply to imaging drum s that (a) have been refurbished , remanufactured or tampered with in any way, (b) expe rience pro[...]

Data stored on the print cartridge and imaging drum The HP print cartri dges and imaging dr um used with this prod uct contain a memory chip that assists in the operation of the product. In addition, this memory chip co llects a limited set of informatio n about the usage of th e product, which might include th e following: the date whe n the print[...]

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUC T: This End-User License Agreement (“EULA”) is a contract betwee n (a) you (either an individual or the entity you represent) and (b) He wlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if t[...]

an indirect transfer, such as a consignment. Pr ior to the transfer, the end user receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not re nt, lease or lend the HP Softwar e or Use the HP Software for commercial timesharin g or bureau use.[...]

OpenSSL This product in cludes software deve loped by the OpenSSL Proje ct for use in the OpenSSL Too lkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE O penSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTI ES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR[...]

Repack the product If HP Customer Care determines that your p roduct nee ds to be returned to HP for repair, follow these steps to repack the product before shippin g it. CAUTION: Shipping damage as a result of inadequate pa cking is the custom er’s responsibility. 1. Remove and retain the print cartridges. CAUTION: It is extre mely important to [...]

C Specifications ● Physical specifications ● Power consumption, ele ctrical spec ifications, and acoustic emissions ● Environmental specifi cations ENWW 141[...]

Physical specifications Table C -1 Physical sp ecifications 1 Specification HP LaserJet Pro CP1020 Color Printer Series Product weight 11.6 kg (25.6 lb) Product height 222.8 mm (8.77 in) Product depth 410.2 mm (16.15 in) Product width 399.6 mm (15.73 in) 1 Values are based on preliminary data. See www.hp.com/ support/ljcp1020series . Power consumpt[...]

D Regulatory information ● FCC regulations ● Environmental produc t steward ship program ● Declaration of conformity (ba se models) ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for wireless products ENWW 143[...]

FCC regulations This equipment ha s been tested a nd found to comply with th e limits for a Class B di gital device, pursuant to Part 15 of the FCC rules. These lim its are de signed to provi de reasonable p rotection against harmful interferen ce in a residential inst allation. This equ ipment generates, uses, and can radiate radio fre quency ener[...]

Environmental product stewardship program Protecting the environment Hewlett-Packard Company i s committed to providing q uality products in an e nvironmentally sound manner. This product ha s been designed with se veral attributes to minimize impacts on our environment . Ozone production This product ge nerates no apprec iable ozone gas (O 3 ). Po[...]

NOTE: Use the return label to return original HP LaserJet print car tridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridge s, re filled or remanufa ctured cartridges o r warranty returns. For info rmation about recycling your HP inkje t cartridges please g o to http://www.hp.com/ recycle . Return and recycling instruc[...]

Paper This product is capable of using recycled papers when the paper meets the guide lines outlined in the HP LaserJet Printer Fa mily Print Media Guide . Th is product is suitable for the use o f recycled paper according to EN12281 :2002. Material restrictions This HP product does not contain added mercury. This HP product does not conta in a bat[...]

Declaration of confor mity (base models) Declaration of Conformit y according to ISO/IEC 17050-1 and EN 1705 0-1 Manufacturer's Name: Hewlett-Packard C ompany DoC#: BOISB-1001-00-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the p roduct Product Name: HP LaserJet Professional CP1025 Re[...]

European Contact: Your Local Hewlett-Packard Sales an d Se rvice Office or Hewlett-Pa ckard GmbH, Department HQ- TRE / Standards Europe, Herrenberg er Strasse 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.co m/ go/certificates USA Contact: Product Regulations Manager , Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-[...]

Declaration of conformi ty (wireless mo dels) Declaration of Conformit y according to ISO/IEC 17050-1 and EN 1705 0-1 Manufacturer's Name: Hewlett-Packard C ompany DoC#: BOISB-1001.01-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the p roduct Product Name: HP LaserJet Professional CP10[...]

This Device complies with Part 15 of the FCC R ules. Operatio n is subject to the following two Conditions: (1) this device may n ot cause harmful interference, and (2) this device must accept any interference received, in cluding interference that may cause undesire d operation. 1. The product was tested in a typical configuration with Hewlett- Pa[...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Admin istration has implemented regulations for laser prod ucts ma nufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. T he device is certified as a “Class 1” laser product under the U.S[...]

Laser statement for Finland Luokan 1 laserla ite Klass 1 Laser Appa rat HP LaserJet Professional CP1025, CP1025nw, laserkir joitin on käyttäjän kann alta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjo ittimen suojakotelointi estää la sersäteen pääsyn laitteen ulkopuolelle. Laitte en turvallisuusluokka on määr itetty standa[...]

Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeli ğ ine Uygundur 154 Appendix D Re gula tory information ENWW[...]

Additional statements for wireless products FCC compliance statem ent—United States Exposure t o radio freque ncy radiation CAUTION: The radiated output power of this devi ce is far below the F CC radio frequency exposu re limits. Nevertheless, the device sha ll be used in su ch a m anner that the poten tial for human contact during normal operat[...]

Notice for use in France For 2.4 GHz Wirele ss LAN operation of th is product certain restrictions apply: T his equipment may be used indoor for the en tire 2400-2483 .5 MHz frequency band (channe ls 1-13). For outdoor use, only 2400-2454 MHz frequency b and (channels 1-9) ma y be used. For the latest requiremen ts, see www.arcep.fr . L'utilis[...]

Index Symbols/Numerics 2-sided printing Window s 50 A accessories ordering 129, 130 part numbers 130 acoustic specifications 142 ad-hoc wireless network configuring 31 description 30 altitude specifications 142 anticounterfei t supplies 80 B batteries included 147 bins, output jams, clearing 107 booklets printing (Windows) 65 C calibrating color 11[...]

environmental features 2 environmental st ewardship program 145 errors software 125 European Union, waste disposal 147 EWS. See embedded Web server F Finnish laser safety statement 153 firewall 27 first page use different paper 20 forms printing (Windows) 58 fraud hotline 80 fuser errors 101 G grayscale printing, Wind ows 57 H help printing options[...]

operating systems, networks 24 ordering part numbers for 130 supplies and accessories 130 ordering supplies Web sites 129 orientation changing (Windows) 54 paper, while load ing 42 P packaging product 140 page orientation changing (Windows) 54 page sizes scaling documents to fit (Windows ) 63 page too comple x error message 103 pages per sheet sele[...]

installing, wired networks 15, 27 problems 125 software license agreement 137 supported operating systems 14 supported Windows operating systems 8 uninstalling for Windows 11 uninstalling Mac 16 solving direct-connect problems 120 network problems 120 special media guidelines 34 special paper guidelines 34 printing (Windows) 60 special paper for co[...]

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www .hp .com *CE913-90901* *CE913-90901* CE913-90 901 © 2010 Hewlett-Packard Development Company, L.P.[...]