HP (Hewlett-Packard) CQ43 manual

Compaq Presario CQ43 Notebook PC Maintenance and Service Guide[...]

© Copyright 2011 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow log o, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other[...]

Safety warning notice WARNING! To red uce the possib ility of hea t-related i n juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard, flat surface. Do not allow anot her hard surface, such as an adjoining optional printer, or a soft surface, such as pillow[...]

iv Safety warning notice[...]

Table of contents 1 Product description ............. ............... .............. ............. ............. ................ .............. ...... ... 1 2 External component identification .......... ............ ............. ........... ............ ............. ............ .. 8 Display .... ......... ......... ............ ......... .....[...]

Packaging a nd transpo rting guidel ines ........................................ 37 Component re placemen t procedur es ........................................................ ................................ 39 Service tag ........ ....... .......... ........ ........... ........ .......... ........ ......... .......... ........ ........ .... 39[...]

7 Backup and recovery ............... ........................... ................... .......................... ............... 9 6 Restore .. ................. .............. ............ .............. ............... .............. ............. ................ .. .......... 96 Creating restore media .......... ............. .......... .......[...]

viii[...]

1 Product description Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Produc t Name Compaq Presario CQ43 Notebook PC √√ Proces sors AMD® E450 1.65-GHz processor (dual core, 18 W) √ AMD E300 1.30-GHz processor (dual core, 18 W) √ AMD E240 1.50-GHz processor (single core,[...]

Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Intel Pentium P6200 2.13-GHz processor (3.0-MB L3 cache, dual core, 35 W) √ Intel Pentiu m B950 2.10-G Hz proce ssor (2.0-MB L2 cache, dual core, TJ85, 35 W; not available on computer models equipped with Windows 7 Starter 32 ope[...]

Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Discrete graphics : AMD Radeon HD 6370M Graphics with 512-MB of discrete video memory (64M×16 DDR3 900 MHz × 4 PCs) √ Switchable discrete gr aphics (not supported on computer models equipped with Windows 7 Starter OS): AMD Rade[...]

Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Hard d rive s Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28- in) thicknesses √√ Customer-accessible √√ Serial ATA √√ Supports the following hard drives: ● 500-GB, 5400-rpm ● 320-GB, 5400-r[...]

Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Support for the following WLAN formats: ● Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi an d Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom[...]

Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Ports ● 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting 1920 ×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and activity lights) ● USB 2.0 (3 ports) ● VGA (Dsub[...]

Category Descripti on Computer m odels equipped with an AMD processor Computer models equipped with an Intel processor Operating system Preinstalled: ● Windows 7 Home Basic (64- and 32- bit) ● Windows 7 Home Premium (64-bit) ● Windows 7 Profes sional (64-bit) ● Windows 7 Starter (32-bit, not supported on computer models equipped with a 320-[...]

2 External component identification Display Item Componen t Description (1) Speakers (2) Produce sound. (2) Internal display switch Turns off the disp lay and initiates Sleep if the display is closed while the power is on . NOTE: The display switch is not visible from the outside of the computer. (3) WLAN antennas (2)* (sel ect models only) Sen d a[...]

Item Componen t Description (6) Internal microphone Records sound. *The antennas are not visible from the ou tside of the computer. For optimal transm is sion, keep the areas immediately around the antennas free from obstructions. To see wireless reg ulatory notices, refer to the section of the Reg ulatory, Safety, and Environmental Notices that ap[...]

Keys Item Componen t Description (1) esc key Displays system informati o n when pressed in combination with the fn key. (2) fn key Displays system informati o n when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortc ut menu for items beneath the pointer. (5)[...]

Lights Item Componen t Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light On: Caps lock in on. (3) Power ligh t ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Wireless light ● White: An integrated wireles[...]

TouchPad Item Componen t Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turn s the TouchPad on and off. (3) TouchPad zone Moves the pointer an d selects or activates items on the screen. (4) Left TouchPad button Functions like th e left button on an external mouse. (5) Right To[...]

Left side Item Componen t Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer f an starts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycle on and off during routine operation.[...]

Item Componen t Description (9) Hard drive lig ht ● Blinking white: The hard drive is being accessed. ● Off: The hard drive is idle. (10) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state. ● Off: The computer is o ff or in Hibernation. Right side Item Componen t Description (1) Optical drive ([...]

Bottom Item Componen t Description (1) Battery bay Holds the battery. (2) Battery release latch Releases th e battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer f an starts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycle on and [...]

3 Illustrated parts catalog Service tag When ordering pa rts or reques ti ng information, p rovide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphan umeric identifier that is[...]

Item Description Function (3) Part number/Product nu mber (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Mode[...]

Computer major components 18 Chapter 3 Il lustrated parts catalo g[...]

Item Component Spare part number (1) 14.0-in , high definition (HD), light-emitting diode (LED), BrightView display assembly (inc ludes microphone and wireless antenn a transceivers and cables): For use only with computer mode ls equipped with an AMD processor: Equipped with webcam 663603-001 Not equipped with webcam 645986-001 For use only with co[...]

Item Component Spare part number (9b) Memory module/wireless module co mpartment cover (includes one capt ive screw, secured by a C-clip) NOTE: See Plastics Kit on page 28 for more Plastics Kit spare part information. (10) Speaker Kit (includes left and right speakers and cable) 645978-001 (11) System board (includes replacemen t thermal material):[...]

Item Component Spare part number Intel Pentium B940 2.00-GHz proces sor (2.0-MB L2 cache, dual core, TJ85, 35 W) 653337-001 Intel Celeron DC T3500 2.10-GHz processo r (1.0-MB L2 cache, 800-MHz FSB) 625830-001 Intel Celeron SC C925 2.30-GHz proces sor (1.0-MB L2 cache, 800-MHz FSB) 636636-001 Intel Celeron SC C900 2.20-GHz proces sor (1.0-MB L2 cach[...]

Item Component Spare part number Hard Drive Hardware Kit (not illustrat ed, includes hard drive bracket and screws) 646969-001 (19) Memory modules (2, PC3, 10600, 133 3-MHz): 4 GB 621569-001 2 GB 621565-001 1 GB 639738-001 (20) WLAN module: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9002WB-1NGB 80[...]

Cable Kit Item Component Spare part number Cable Kit , includes: 646119-001 (1) TouchPad cable (2) Optical drive connector cable (3) Hard drive connector cable Cable Kit 23[...]

Display assembly subcomponents Item Component Spare part number (1) Display b ezel 6459 64-001 (2) Display hing e covers (2) 645970-001 (3) 14.0-in, HD, LED, BrightView display pan el 645987-001 (4) Webcam/microphone module 646138-001 (5) Display Hin ge Kit (includes l eft and right display hinges and brackets) 645971-001 24 Chapter 3 Il lustrated [...]

Item Component Spare part number (6) Display C able Kit (includes display panel c able and webcam/microphone module cable) 645967-001 (7) Antenna Kit (includes l eft and right wireless antenna cables and transceivers ) 645966-001 (8) Display enclos ure: For use only with computer models equipped with an AMD processor 645958-001 For use only with co[...]

Mass storage devices Item Component Spare part number (1) Hard drive (2.5-in, 7 .0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws): NOTE: The hard drive connector cable is included in th e Cable Kit, spare part number 645968-001. For use with all computer models: 500-GB, 5400-rpm 634932-001 250-GB, 5400-rpm 645[...]

Item Component Spare part number DVD-ROM Drive 659939-001 Optical drive slot space saver (not illustrated) 659930-001 Miscellaneous parts Component Spare part n umber HP Smart AC adapter: 65-W RC V HP Smart AC adapter for use will all computer models 609939-001 For use only with computer mo dels equipped with an Intel processor: 90-W PFC RC V EM HP[...]

Plastics Kit Item Component Spare part number Plastics Kit , includes: 646131-001 (1) Hard drive compartment cover (includes on e captive screw, secured by a C-clip) (2) Memory module/wireless module co mpartment cover (includes one capt ive screw, secured by a C-clip) 28 Chapter 3 Il lustrated parts catalo g[...]

Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 49[...]

Spare part number Description 622643-001 320-GB, 5400-rpm hard drive for use with all com puter models (2.5-in, 7. 0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) 625830-001 Intel Celeron DC T3500 2.10-GHz proc essor ( 1.0-MB L2 cache, 800-MHz FSB; includes replacement thermal material) 625831-001 Intel Penti[...]

Spare part number Description 645972-001 USB board (includes cable) 645976-001 Display Screw Kit (include s Mylar screw covers and screw s) 645977-001 Screw Kit 645978-001 Speaker Kit (includes left and right speakers and cable) 645981-001 Plastics Kit (includes hard drive com partmen t cover and memory module/wireless module compartment cover) NOT[...]

Spare part number Description 646176-001 System board for use only wi th computer models equipped with an Intel Pentium processor and a graphics subsystem with discre te video memory (includes re placement thermal material) 646177-001 Syst em board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsy[...]

Spare part number Description 657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 659930-001 Optical drive slot space saver 659939-001 DVD-ROM Drive 663603-001 14.0-in, HD, LED, BrightView dis play assembly for use onl y with computer models equipped with an AMD processor and a webcam (includes microphone and wi r[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include so me of the considerations th[...]

Drive handling CAUTION: Drives are fragil e componen ts that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe the se precautions: Before removing or inserting a hard drive, shut down th e computer. If you are unsure wh ether the computer is off or in Hibernation, turn the co mputer on,[...]

CAUTION: To prevent damage to the computer when you are removing or inst alling internal components, observe these prec autions: Keep components in their electr ostatic-safe containe rs until you are ready to install them. Before touching an elec tronic component, dis charge stat ic electricity by using the guid elines describ ed in this section. A[...]

Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment: ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or box es. ● Protect ESD-sensitive parts and as se mblies with conductive or ap proved containers or packaging. ● Keep ESD-sensitive parts in their contain[...]

Equipment guidelines Grounding equipment must include eith er a wrist st rap or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap co nnected to a gr ounded system. Wrist straps ar e flexible straps with a minimum of one megohm ±1 0% resistance in the ground co rds. To provide proper g round, wear a strap snugly against t[...]

Component replacement procedures This chapter provides removal and repla cement procedures. There are as many as 72 screws that must be re moved, replaced, o r loosened when servicing the computer. Make special not e of each sc rew and si ze and location during removal and replacement. Service tag When ordering pa rts or reques ting information, pr[...]

Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphan umeric identifier used to locate documents, drivers, and support for t he computer. Computer feet The computer feet are adhesive-backed rubber pad s. There are 4 rubber feet that attach [...]

Battery Description Spare part n umber 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disass embling the computer, follow the se steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the op[...]

WLAN module Description Spare part n umber Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9002WB-1NGB 802.1 1b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 593127-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink 5390GN 802.11b/g/n [...]

2. Lift the rear edge of the memory mo dule/wireless modu le compartment cover (2) up and forward until it rests at an angle. 3. Remove the memory module/wirel ess module compartment cover. The memory module/wireless module compartment cover is available in th e Plastics Kit, spare part number 645981-00 1. 4. Disconnect the WLAN antenna cables (1) [...]

6. Remove the WLAN module by pulling the mo dule away from the slot at an angle (3) . NOTE: The WLAN module is designed with a notch (4) to preven t incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not conne cted to the terminals on the WLAN module , the protective sleeves must be installed on the antenna conn ec t[...]

Memory module Description Spare part n umber 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 1-GB (PC3, 10600, 1333-MHz) 639738-001 Before removing a memory module, follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it [...]

Hard drive NOTE: The hard drive spare part kit does not includ e the hard drive connector cable, bracket, or screws. The hard d rive connector cable is included in the Cable Kit, spare p art number 645968-001. The hard drive br acket and screws ar e included in the Hard Drive Hardware Kit, spar e part number 646969-0 01. Description Spare part n um[...]

2. Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at an angle. 3. Remove the hard drive compartment cover. The ha rd drive compartment cover is availa ble in the Plastics Kit, spare part number 645981-001. 4. Disconnect the hard drive connect or cable (1) fr om the system b oard. 5. Remove the four Phi llip[...]

6. Remove the hard dri ve (3) . 7. If it is necessary to replace the hard drive screws (1) , the hard drive bracket (2) , or the hard drive connector cable (3) , remove and replac e the components. Reverse this procedure to reassemble an d install the hard dri ve. 48 Chapter 4 Removal and replacement p rocedures[...]

Optical drive (select models only) NOTE: The optical drive spar e part kit includes a bezel and brac ket. Description Spare part n umber DVD±RW and CD-RW Super Multi Double-Lay er Combo Dr ive with LightScribe (select models only) 645988-001 DVD±RW and CD-RW Drive 666213-001 DVD-ROM Drive 659939-001 Optical drive slot space saver 65993 0-001 Befo[...]

3. Remove the optical drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the opt ical drive brac ket, position the optical drive with the rear panel toward yo u. 5. Remove the two Phillip s PM2.0×3.0 s crews (1) that secure the bracke t to the optical drive. 6. Remove the optical dr ive br acket (2) . Reverse th[...]

Keyboard NOTE: The keyboard sp are part kit includ es a keyboard cable. Description Spare part number Description Spare part number For use with all computer models: For use in Latin America 646125-161 For use in Canada 646125-121 For use in the United States 646125-00 1 For use only with computer models equipped with an Intel processor: For use in[...]

Remove the keyboard: 1. Remove the Phillips PM2.5×5.0 s crew that secure s the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 4. Insert a screw driver o r similar thin tool into th e keyboard release hole, and the n press on the back of the keyboard until the keyboard disengages from the[...]

6. Lift the rear edge of the keyboard (1) , and then swing the k eyboard up and forward (2) until it rests upside down on the palm re st. 7. Release the zero in sertion force (ZIF) connector (1) to which the keyboa rd cable is attac hed, and then disconnect the keybo ard cable (2) from the system board. 8. Remove the ke yboard. Reverse this procedu[...]

Top cover NOTE: The top cover spare part kit in cludes the TouchPad and TouchPad cable. Description Spare part n umber For use only with computer mo dels equipped with an AMD processor 645962-001 For use only with computer mo dels equipped with an Intel processor 645963-001 Before removing the top cover, follow these s teps: 1. Shut down the co mpu[...]

3. Remove the nine Phillips PM2.5×6.0 screws that secure the top cover to the computer. 4. Remove the two Phillip s PM2.5×10.0 scr ews (1) and the four Phillips PM2.0×3.0 screws (2) that secure the top cover to the computer. 5. Turn the computer ri ght-side up, with the front toward you. 6. Open the computer. Component replacement proced ures 55[...]

7. Release the ZIF connectors to whi ch the following cables are attached, and the n disconnect the cables from the system bo ard: ● Power butto n board cabl e (1) (included with the power button board spare part kit, spare part number 646129-001) ● TouchPad button board cable (2) (included with the Touc hPad button b oard spare part k it, spar[...]

8. Remove the three Phillips PM2.5×6.0 screws that secure the top cover to the computer. 9. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 10. Remove the top cover (2) . Reverse this procedure to install the top cover. Component replacement proced ures 57[...]

Power button board Description Spare part n umber Power button board (includes cable) 646129-001 Before removing the powe r button board, follow these s teps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ext[...]

3. Remove the power button board and cable (2) . Reverse this procedure to install the power button board a nd cable. TouchPad button board Description Spare part n umber TouchPad button board (includes cable) 646130-001 Before removing the TouchPad butto n board, follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e compu[...]

Remove the T ouchPad b utton board a nd cable: 1. Turn the top cover upside down, with the top toward you. 2. Release the TouchPad board cable (1) and t he TouchPad button board cable (2) from the top cover. (The TouchPad board cable and the TouchP ad button board ca ble are attached to the top cover with double -sided tape .) 3. Remove the four Ph[...]

Speakers Description Spare part n umber Speaker Kit (includes left and right speakers and cable) 645978-001 Before removing the speakers , follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ext[...]

5. Remove the speakers (6) . Reverse this proced ure to install t he speakers. 62 Chapter 4 Removal and replacement p rocedures[...]

USB board Description Spare part n umber USB board (includes cable) 646128-001 Before removing the USB board, follow the se steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to [...]

Reverse this procedure to install the USB board. Power connector cable Description Spare part n umber Power connector cable 641394-001 Before removing the power connector cable, follow these step s: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the[...]

4. Release the power connector cable from the clip (2) built into the base enclosure. 5. Turn the computer ri ght-side up, with the front toward you. 6. Open the computer. 7. Release the power connector cable (1) from the clips and routing channel built into the base enclosure. 8. Remove the two Phillip s PM2.5×5.0 s crews (2) that secure the powe[...]

10. Remove the power connector (4) . Reverse this procedure to install the power connector ca ble. Display assembly Description Spare part n umber 14.0-in, HD, LED, BrightView displ ay assembly (include s microphone and wireless antenna transceivers and cables ) For use only with computer mo dels equipped with an AMD processor: Equipped with webcam[...]

5. Disconnect the WLAN module ant enna cables from the WLA N module (see WLAN module on page 42 ). 6. Remove the followi ng components : ● Hard drive (see Hard drive on page 46 ) ● Keyboard (see Keyboard on page 51 ) ● Top cover (see Top cove r on page 54 ) ● Speakers (see Speakers on page 61 ) ● USB boar d (see USB board on page 63 ) ●[...]

5. If it is necessary to replace the disp lay bezel or any of the display assembly subcomponent s: a. Remove the two My lar scr ew covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. Th e Mylar screw co vers are available in the Display Screw Kit, spare part number 6459 76-001. b. Flex the in[...]

c. Remove the webcam/microphone module (3) . The webcam/microphone module is available using spare part number 6461 38-001. 7. If it is necessary to replace the hinge covers: a. Remove the two Phillips PM2.5×5.0 (1) screws that secure the hinge cove rs to the display enclosure. b. Remove the hinge covers (2) . The hinge covers are available u sing[...]

8. If it is necessary to re place the di splay panel: a. Remove the two Phillips PM2.5×4 .0 screws (1) and four Phillips PM2.5×5.0 screws (2) that secure the display panel to the d isplay enclosure. b. Lift the top edge of the display panel, a nd then swing it up and forward until it rests upside down in front of the display enclosure. 70 Chapter[...]

c. Release the adhe sive strip (1) that secures the display panel ca ble to the display panel, and then disconnect t he display panel cable (2) from the display panel. d. Remove the display panel. The display pa nel is avai lable using spare par t number 645987-001. 9. If it is necessary to re place the displa y hinges: a. Remove the fo ur Phillips[...]

10. If it is necessary to replace the di splay panel cab le: a. Release the tabs (1) built into the display enclosure shie lding that secure the display panel cable to the displa y enclosure. b. Release the display panel ca ble from the clips (2) built into the d isplay e nclosure . c. Remove the display panel cable (3) . The display panel ca ble i[...]

Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board sp are part kit includes re placement thermal material. Replacement thermal material is also available in the Thermal Material Ki t, spare part numbers 650277-001 (f or use only with computer models equip ped with an AM D processor) a nd 64613[...]

● Speakers (see Speakers on page 61 ) ● USB boar d (see USB board on page 63 ) ● Power connector cable (see Power connector cable on page 64 ) ● Display assembly (see Display assembly on page 66 ) NOTE: When replacing the system board, be sure that the followi ng components are removed from the defective s ystem board and in sta lled on the[...]

4. Remove the system board (3) by sliding it up and to t he right at an angle. NOTE: A heat sink is attached to the base enclos ure to service a component on the bottom of the system board. The thermal material must be th oroughly cleaned from the surfaces of the syste m board (1) and the heat sink (2) attached to the base enclosure each time the s[...]

Optical drive connector cable NOTE: The optical d rive connector cable i s included in the Cab le Kit, spare pa rt number 645968-0 01. Before removing the optical drive co nnector cable, follow these s teps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down th[...]

3. Remove the optical drive connector (3) from the base enclosure. Reverse this procedure to install the optic al drive connector cable. Component replacement proced ures 77[...]

RTC battery Description Spare part n umber RTC battery (includes cable and double-sided tape) 646132-001 Before removing the RTC battery, follow these step s: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ext[...]

3. Detach the RTC battery (2) from the sys tem board. (The RTC battery is attached to the syst em board with d ouble-side d tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement proced ures 79[...]

Fan/heat sink assembly NOTE: The fan/heat sink ass embly spare part ki t includes replacement thermal material. Replacement thermal mate rial is also available i n the Thermal Material Kit, sp are part numbers 650277-001 (f or use only with computer models equip ped with an AM D processor) a nd 646135-001 (for use only with computer models equipped[...]

● Display assembly (see Display assembly on page 66 ) ● System board (see Syste m board on page 73 ) Remove the fan/heat sink assembly: 1. Disconnect the fan cable from the sy stem board. 2. Turn the system board up side down, with the front toward you. 3. Loosen the captive screws (1) that secure the fan/heat sink asse mbly to the system board[...]

NOTE: The following illustration shows the fan/heat sink assembly re moval process on a compute r model equipped with an Intel Pentium processor and a graphics subsystem with discrete memory. NOTE: The following illustration shows the fan/heat sink assembly re moval process on a compute r model equi pped with an Intel Pentium p roce ssor and a grap[...]

NOTE: The following illustration shows the fan/heat sink assembly re moval process on a compute r model equi pped with an I ntel Celeron pr ocessor. The thermal material must be thor oughly cleaned fr om th e surfaces of the heat si nk and the system board components each time the he at sink is removed. Replacement thermal material is included with[...]

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the FCH chip (3) and the heat sink section (4) that services it NOTE: The followi ng illustration show s the replacem ent thermal material locations on a computer model equipped with an Intel Pentium processor and a graphics su[...]

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that servic es it NOTE: The followi ng illustration show s the replacem ent thermal material locations on a computer model equi pped with an I ntel Celeron pr ocessor. ● [...]

Processor NOTE: This section applies only to co mputer models equippe d with an Intel processor. NOTE: The processor spare p art kit includes replac ement thermal material. Replacement thermal mate rial is also available i n the Thermal Material Kit, sp are part numbers 650277-001 (f or use only with computer models equip ped with an AM D processor[...]

● Display assembly (see Display assembly on page 66 ) ● System board (see Syste m board on page 73 ) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 80 ) Remove the processor: 1. Use a flat-bladed sc rew driver to turn the processor lo cking scre w one-half turn counterclockwis e (1) , until you hear a click. 2. Lift the processo[...]

5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input /Output System (BIOS) , controls communication between all the input and output device s on the system (such a s disk drives , display, keyboard, mouse, and printer). Setup Utility includes settings for the type s of peripherals i nsta lled, the startup [...]

Navigating and select ing in Setup Utility To navigate and select in Setup Utilit y, follow these steps: 1. Turn on or restart the com puter, and then press esc while the “Pre ss the ESC key for Startup Menu” message is displaye d at the bottom of the screen. ● To select a menu or a menu item, use the t ab key and the keyboard arrow keys and [...]

Restoring factory settings in Setup Utility NOTE: Restoring def aults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, f ollow these steps: 1. Turn on or restart the com puter, and then press esc while the “Pre ss the ESC key for Startup Menu” message is displaye d at the b[...]

Determining the BIOS version To determine whether available BIOS updates contain later BIOS versio ns than those currently installed on the computer, you need to know the vers ion of the system BIOS currently installed. BIOS version information (also kno wn as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Win[...]

BIOS installati on procedures vary. Follow any instructions that are display ed on the screen after the download is complete. If no instructions are di splayed, follow these s teps: 1. Windows 7 —Open Windows Explo rer by selecting Start > Computer . Windows X P —Open Windows Explorer by selecting Start > My Computer . 2. Double-click y o[...]

6 Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.1 to 3.6 cm 1.22 to 1.39 in Weight 2.19 kg 4.84 lb Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current 3.5 A - 65 W or 4.74 A - 90 W Temperature Operating 5°C to 35?[...]

14.0-inch display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colo rs Up to 16.8 million Contrast ra tio 200:1 (typical) Bright ness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Char acter d i[...]

Hard drive specifications 500-GB* 320-GB* 250-G B* Dimensions Height 9.5 mm 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Seek times (typical read[...]

7 Backup and recovery Your computer inclu des tools provided by the op erating system and HP to help you safeguard you r information and re store it if ever ne eded. This chapter provides in formation on the following topics: ● Creating a set of recovery discs or a recovery flash drive (Recovery Manager software featur e) ● Performing a system [...]

Creating restore media HP recommends that you create ei ther a set of recove ry disc s or a recovery fl ash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any re ason you cannot restore using the recovery partition tools. Crea te these discs or the flash dri ve after setting up t[...]

Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original facto ry state. Recovery Manager works from recove ry discs, a recovery flash driv e, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be perfor med if the co mputer hard dr[...]

Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the fir st recovery disc in to the opti cal drive on your computer or an optional external optical drive, and then res tart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the com[...]

Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are ab le to recover your system depends on how recent your backup is. NOTE: A recovery from your most rece nt back[...]

Using Windows Back up and Restore Guideline s: ● Be sure that the computer is connected to AC power before you start the bac kup process. ● Allow enough time to complete the back up process. De pending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System an d Security > Backup and Re sto[...]

Create a system restore point 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System Protection . 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (creat ed at a previous date and time), when the computer wa[...]

8 Power cord set requirements The wide-range input fe ature of the computer permit s it to operat e from any line volt age from 100 t o 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer meets the requ irements for use in the country or region where the equipment is purchased. Power cord sets for u[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Swede[...]

9 Recycling Battery When a battery has reached the end of its useful life , do not dispose of th e battery in general household waste. Follow the local laws and regulati ons in your area for computer battery dis posal. Display WARNING! The backlight c ontains mercury. Caution must be exercised when removing and handling the backlight to avoid damag[...]

Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display be zel to the display assembly. 2. Lift up and out on the le ft and right inside edges (1) and the top and bottom i nside edge s (2) of the display bezel unti l the bezel disengages from the dis play assembly. 3. Remove the display bezel (3) . 106 Cha[...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the displ ay panel assembly to the display encl osure. 6. Remove the disp lay panel assem bly (2) from the display enclosu re. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the di[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it ou tward. 13. Remove the backli ght cover. 14. Turn the display p anel right-side up. 108 Cha pter 9 Recycling[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside d own. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains merc ury. Exercise caution when removing and handling the backlight to avoid damaging this componen t and causing exposu re to the mercury. Displa[...]

18. Remove the backlight fr om the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD pane l (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD pane[...]

Index A AC adapter, spare p art numbers 27, 29 Action keys 10 antenna locations 8 removal 72 spare part number 25, 30, 72 Antenna Kit, spare pa rt number 25, 30, 72 audio, product desc ription 4 audio-in jack 13 audio-out jack 13 B base enclosure, spare part number 21, 30 battery removal 41 spare part numbers 21, 29, 41 battery bay 15 battery rele [...]

G graphics, pr oduct descri ption 2 grounding guidelines 35 guidelines equipment 38 grounding 35 packagin g 37 transpo rting 37 workstation 37 H hard drive precautio ns 35 product desc ription 4 removal 46 spare part numbers 21, 26, 29, 30, 46 specifications 95 hard drive ba y 15 hard drive brac ket illustrated 26 removal 48 hard drive compartment [...]

processor product desc ription 1 removal 86 spare part numbers 20, 29, 30, 32, 86 product description audio 4 chipset 2 display panel 3 Ethernet 4 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 operating system 7 optical drive 4 pointing devi ce 6 ports 6 power require ments 6 processors 1 product name 1 sec[...]