HP (Hewlett-Packard) CQ891A#B1K manual

DESIGNJET T120 and T520 ePrinter Series User’s Guide[...]

© 2012 Hewlett-Packard Development Company, L.P. 2nd edition Legal notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional w[...]

Table of contents 1 Introduction ............. ................. .................. ................... ................. .................. ......... ....... 1 Safety precautions .. ............ ............. ............ ............. ........... ............... ............ ............. ..... ........ 2 HP Start-Up Kit .... .......... .........[...]

Access the Embedd ed Web Server ..... ............ .............. ............. ............ ............ ............. .......... 26 Change the langua ge of the Embedd ed Web Server ............. ............. ............ .............. ............. . 26 Access the HP Utility ... .......... .......... .......... .......... ......... .......... .[...]

Print from Auto desk Auto CAD ....... ........... ......... .......... ........... ......... ........... ......... ........... .......... 61 Print from Adobe Photoshop ........ ........... .......... ............. ........... .......... ............. ........... .......... ... 65 Print and scal e from Mi crosoft Offi ce ......... ........... ......[...]

The roll is loo se on the sp indle ........ ......... ............ ......... ........... ............ .......... ............ ........... . 105 13 Troubleshooting print-quality issu es ........... ........... ............ ............ ......... ............ ......... 106 General pr inting advice .... ............ ......... ............ ............[...]

The printer seems slow ....................... ............................ .......................... ...................... ..... .. 129 The front pan el is frozen ................... .............. .................... .................. ................ .............. .. 130 Cannot access the Embedded Web Server .. .......... .......... .......[...]

viii ENWW[...]

1 Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer o n and of f ● The printer’s internal prin ts ENWW 1[...]

Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supp ly voltage specifie d on the la bel. Avoid overloading the pri nter's electrical outlet with multiple devices. ● Do not disassemble or repair the printer y[...]

● Personalizing the prin ter on page 25 ● Paper handling on page 31 ● Printing on page 42 ● Web-connected printing on page 50 ● Practical printing examples on page 57 ● Handling ink cartridges and printhead on page 74 ● Maintaining the printer on page 78 Troubleshooting These chapters help you solve prob lems that may occur while prin[...]

Printer models This guide covers the following pr inter models, normally referring to them by their short names for brevity. Full name Short name HP Designjet T120 24-in ePrinter T120 HP Designjet T520 24-in ePrinter T520-24 HP Designjet T520 36-in ePrinter T520-36 The printer’s main features Your printer is a color inkjet printer designed for pr[...]

The printer’s main components Front view (T520) 1. Multi-sheet tray extenders 2. Top cover 3. Output tray extenders 4. Bin 5. Output plate n 6. Ink cart ridges 7. Ink cartridge cover 8. Front panel 9. Printhead carriage 10. Printhead ENWW The printer’s main components 5[...]

Rear view (T520) 1. Roll cover 2. Communication ports 3. Power socket 4. Multi-sheet tray Rear view (T120) 1. Blue stop 2. Spindle 3. Paper roll 6 Chapter 1 Introduction ENWW[...]

Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast Ethernet port, to connect to a network The front panel The front panel is a touch-sensitive scre en with a graphi cal user interface; it is located on the front left of the printer. It gives you complete control of your printer: from th e front panel, you can print, view[...]

Left and right fixed icons ● shows the status of the wireless co nnection: if the blue light is shining, the wireless conn ection is active. ● Press to return to the home screen. ● Press to view help a bout the current sc reen. ● Press to go to the previous item. ● Press to go to the next item. ● Press to go back to the p revious screen[...]

Printer software The following software is pr ovided with your printer: ● The HP-GL/2 and HP RTL driver for Windows (T52 0 only) ● The PCL3 GUI rast er driv er for W indows (T120 only ) ● The PCL3 GUI rast er driver for Mac OS X ● HP Designjet Preview ● The Embedded Web Server allow s you to: ◦ Manage the printer from a remote computer [...]

For the latest information , see http://www.hp.com/ go/designjetep rinters . HP Designjet ePrint & Share With HP Designjet ePrint & Share you can print from a conference room, job site, or even home. This free Web service makes it easy to access and print large-format documents using your tablet, smartphone, laptop, or printer touchscreen. [...]

To turn it back on, plug in the power cord. When the printer is powered back o n, it takes abou t three minutes to initialize and check and prepare the printhead. Preparing the pr in thead takes about 75 se conds. NOTE: When the printer has not been used for a ce rtain period of time (the default time is determined by Energy Star), it sa ves power [...]

To print any internal print, press , then scroll down to Internal prints and press it, then select the internal print you want. The following internal prints are available. ● Demo prints: show some of the capabilities of the printer ◦ Print drawing de mo ◦ Print rendering demo ◦ Print GIS map ● User info prints ◦ Print printer-status re[...]

2 Connecting the printer ● Choose which connect ion method to use ● Connect the printer to your network ● Connect a computer to t he pr inter by network (Windows) ● Connect a computer to t he pr inter by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Connect a[...]

Choose which connection method to use The following methods can be used to co nnect your printer. Connection type Speed Cable length Other factors Wireless Moderate; varies according to conditions (distance to router, interference, number of wireless clients, network topology, etc.) N/A Sensitive to interference over longer distances; requires extr[...]

Connect a computer to the printer by network (Windows) The following instructions apply if you intend to prin t from software applications using a printer driver. See Printing on page 42 for alternative ways of printing. Before you begin, check yo ur equipment: ● The printer should be se t up and on. ● The Ethe rnet switch or router s hould be [...]

Connect a computer to th e printer by USB cable (Windows) You can connect your printer directly to a comput er witho ut going through a network, by using the printer's built-in Hi-Speed USB device p ort. A USB connection may be faster than a network connection, but it has some disadvantages that you should bea r in mind: ● The cable is of li[...]

Printer sharing considerations Any other users sharing yo ur USB-co nnected printer will be able to send print jobs, but will not be able to receive information from the prin ter—which affect s status reports, administration and troubleshooting. TIP: The best way to share the printer over a network is to connect the printer not to any computer, b[...]

6. The printer software is installed, including the pr inter drivers and other HP so ftware, such as the HP Utility, HP Designjet Preview, and co nnections to HP Designjet ePrint & Share. HP Designjet ePrint & Share allows you to create a copy of your docume nt any time you print, securely in the cloud, in your private online print history.[...]

If you have enabled Web Services on your printe r, you can print to y our printer by email. Just check the Web Services menu for the email ad dress of your printer, then send the file you want to print to that email address as a n attachment. 7. When the software has been instal led, the HP Printer Se tup Assistant starts au tomatically, to set up [...]

5. Follow the instructions on your screen. 6. The printer software is installed, includ ing the printer driver and the HP Utility. 7. Make sure that the printer is turned on and conne cted to the computer wit h a certified USB cable. NOTE: The use of non-certified USB cables can le ad to connectivity problems. Only cables certified by the USB I mpl[...]

3 Setting up the printer ● Introduction ● Automatic firmware update ● Turn email notific ations on and o ff ● Turn alerts on and off ● Control access to the Embedded Web S erver ● Set Windows driver prefer ences ● Set up Web Services ENWW 21[...]

Introduction This chapter describes various printe r settings that the printer administ rator may wish to control as soon as a new printer is asse mbled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically (see Firmware update on page 88 ). Without an update, some Web Servic es may not [...]

Alternatively, you can choos e when, if ever, to display critical or non-critical alerts. To access alert settings under Mac OS X ● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts , so that you can set each individual alert to appear in sp ecific cases and with a specific time interval. You can turn off alerts [...]

Control access to the Embedded Web Server To prevent users from modifying important device settings, you can set a passw ord in the Embedded Web Server, so that users without the password ca n see only the In formation tabs. Once set, the password is required to view or change any parameters in the other tabs. Set Windows driver preferences You can[...]

4 Personalizing the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility ● Change the language of the HP Utility ● Change the sleep mode setting ● Change the auto-off setting ● Change the front-panel display brightness ● C[...]

Change the language of the front-panel display There are two po ssible ways to change the la nguage of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then Printer preferences > Select language . ● If you cannot understand the current front-panel display language, star t wi th the[...]

Access the HP Utility The HP Utility enables you to manage your printe r from a computer with a USB, TCP/IP, or Wi-Fi connection. ● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > Hewlett-Packard > HP Designjet Utility > HP Designjet Utility . This lau nches the HP Designjet Utility, showi[...]

Configure network settings You can view and configure the netw ork settings from the Em bedded Web Server, the HP Utility or the front panel. ● From the Embedded Web Server: Selec t the Setup t ab, then Networking . ● From the HP Utility: You can access the Em bedded Web Server through the HP Utility. ● From the fr ont panel: press , then Con[...]

Creating and using fir ewall rules Firewall rules allow you to control IP tr affic. Use fi rewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule sp ecifying the host addresses, services , and the action to take for those addresses and services. Create a firewall rule 1. Open the Embedded Web S[...]

Item Limit Maximum number of user-defined address templates 5 Maximum number of services you can add to a user-defined service template NOTE: The predefined All Services template is not subject to this l imitation and includes all services supported by the print server. 40 Maximum number of services you can add to the policy NOTE: For a given rule,[...]

5 Paper handling ● General paper-loading advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Use the multi-sheet tray ● View information about the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Form feed[...]

General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray. Only one of these method s can be used at a time, and switching from one to another is ma nual: it is not done automatically. CAUTION: Make sure the p rinter wheels are l[...]

Load a roll onto the spindle 1. If your printer is a T520, o pen the roll cover. 2. Remove the spindle from the printer. WARNING! Do not insert your fingers into the spin dle supports during the removal process. 3. The spindl e has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the[...]

5. Slide the new roll onto the spindle. Make s ure the paper type is orient ed as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spind le. There are labels on the spindle showing the correct orientatio n. NOTE: From the back of the printer, the blue stop per is inser ted into the right-side holder. Ensure both[...]

2. If your printer is a T520, o pen the roll cover. 3. Insert the spindle into the printer, holding it by both ends . The blue hub should be on the left, a s viewed from the front of the printer. 4. If the edge of the roll is not straight or torn (som etimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge.[...]

6. Roll the paper into the printer un til you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 7. The front panel prompts you to se lect the paper category and type. If you do not see your paper type in the front panel, press More paper types . If you still cannot fin[...]

NOTE: Sheets of wi dth 329 mm (12.95 in) o r less shou ld be loaded f rom the multi-sh eet tray. 1. At the front panel, press , then Load single sheet . 2. If a roll is already loaded, you have to wait while it is automatically unloaded. 3. Select your paper category and type. If you do not see your paper type in the front panel, press More paper t[...]

7. Press OK on the front pan el to feed th e paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 8. The printer checks the alignment and measures the shee t. NOTE: Depending on the width of the sheet, it feeds out the front of the printer. 9. If the sheet is not correctly aligned , you may be [...]

3. Adjust the output tray extensions de pending on the length of the paper. 4. Load sheets of paper into the tray with the printed side fa cing outwards. Ensure that the sheets are all of the same size. 5. Adjust the tray to fit the width of the paper. View information about the paper To view the loaded pap er information, pr ess the icon of the ac[...]

If no roll and no single-sheet paper is loaded, the message Out of paper is displayed. Maintain paper To maintain paper quality, fo llow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and o utput platens ●[...]

Form feed with or without cutting If you go to the front panel and press , then Form feed and cut , the printer advances the pa per and makes a straight cut across the front edge. There are at least tw o possible reasons why you might want to do this. ● To trim the leading edge of the pape r if it is damaged or not straight. ● To feed and cut t[...]

6P r i n t i n g ● Print from a computer using a printer driver ● Advanced print settings ● Color management 42 Chapter 6 Printing ENWW[...]

Print from a computer using a printer driver This is the traditional way of printing from a co mp uter. The correct printer driver must be installed on the computer (see Connecting the printer on page 13 ), and the computer must be connected to the printer by network or US B cable, or by Wi-Fi. When the printer dr iver has been installed and the co[...]

Select paper size The paper size can be specif ied in the following ways. NOTE: The paper size specified here sh ould be the paper si ze in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 46 . ● In the Windows driver dialog: select the Paper/Q uality tab, then se[...]

5. Go to the printer driver, and select the Paper/Quality tab. 6. Select More… from the drop-d own list of paper si zes. 7. Select your new paper size fr om the group of Custo m sizes. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the co[...]

this case, if the image is the same size as the page, the printer assumes that the extreme edges of the image are eithe r white or unim portant, and do no t need to be pr inted. This may be us eful when your image already contains a border. Print on loaded paper To print a job on whichever paper is loaded in the printer, select Any in the Paper Typ[...]

You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Option s , then set the quality level to Fast and c heck the Economode box[...]

● Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to us e much more ink later to restore the health of the printhead. ● Wide prints make more efficient use of ink th an na[...]

In the Windows HP-GL/2 dr iver dialog, se lect the Color tab, then Printer Managed Colors , then select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer list. Printing in grayscal e or black-and-white You can convert all colors in your image to shades of gray in the followi ng ways: ● In your applicati[...]

7 Web-connected printing Your printer can be conne cte d to the Web, pr ov iding various benefits: ● Automatic firmware updates (see Firmware update on page 88 ) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from al most any device , including smartphones, tablets, and laptops See http://www.hp.com/ go/designjeteprinter[...]

Print by email After you have enabled Web Services, you can print to your printe r by email. Just check the Web Services menu or the ePrint menu for the email addr es s of your printer, then send the file you want to print to that email address as an attachment . In this way, you can print from anywhere with an Internet connection, without needing [...]

2. An image of your print is displayed. On some devices, you can zoom in and out. NOTE: The orientation of th e preview (portr ait/landscape) may not be the same as the orientation of the print. 3. To print the file, press the button. 4. Select the printer if it is alre ady listed; or, if necess ary, press Add a printer and give your printer's[...]

View and print from the HP Designjet ePrint & Share website 1. Go to http://www.hp.com/ go/eprintan dshare and log in to your account. 2. To view and prin t a file, sel ect the c ategory to fi lter your list of saved files ( printed, scanned, shared with me, or all). You will see a list of yo ur files ordered by time. The file can be identified[...]

Print from HP Designjet ePrint & Share using the printer’s front panel HP Designjet ePrint & Share allows you to print fi les on an y Web-connected printer, when you want. You don't need a comp uter: you can use t he printer's front panel. 1. Press the Web Services icon. 2. Sign in to HP Designjet ePrint & Share usin g your [...]

View and print from other content repositories You may be able to connect your HP Designjet ePrint & Share accoun t to other content repositories, such as FTP site s, in which case you can use HP De signjet ePrint & Share to print directly from those repositories. For further informatio n, see . Create your Online Print History Documents ar[...]

HP takes security and data privac y very seriously. HP will not se ll, rent, or lease your personal information to others. You retain full ownership, and any intellectual property rights yo u may have, to the files you upload to HP Designjet ePrint & Share. B y providing the serv ice, HP does not obtain any special ownership or rights to these [...]

8 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Phot oshop ● Print and scale from Microsoft Office ENWW 57[...]

Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None . NOTE: The page size wil l not be automatically se lected according to the document s ize. 58 Chapter 8 Practical printi[...]

3. Press the Proper ties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want t o define a new custom paper size, pr ess the Custom button. ENWW Print from Adobe Acrobat 59[...]

5. Select the Features tab, and then Autorotate . 6. Click OK , and check that the print preview in the Print dialog box seems correct. 60 Chapter 8 Practical printing examples ENWW[...]

Print from Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is pr inted rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. ENWW Print from Autodesk AutoCAD 61[...]

4. You can see further options by pressing the circular button in the l ower right corner of the window. NOTE: The Quality option here does not r efer to the final print quality but to the quality of AutoCAD viewport objects that are sent for pr inting. 5. Press the Proper ties button. 6. Select the Device and Document Settings tab, and press the C[...]

7. In the Paper/Quality tab, select the paper typ e that you intend to use. 8. Select the print quality (your own choice between speed and quality of printing). 9. If you intend to print on roll paper, yo u must de cide where the printe r should cut the pap er. Press the Margins/Layout bu tton and se lect Clip contents by margins . ENWW Print from [...]

10. Select the Features tab, then select the Autorotate option. Autorotation can help to avoid wasting paper. 11. Press the OK button and save your configu ration changes to a PC3 file. 12. If you have the HP Designjet soft ware suite installed, you will see a preview of the file you want to print. Using printer emulation (T520 only) Printer emulat[...]

You can select Off (no printer emulation) or the name of th e printer model that you wan t to emulate. This setting will apply to jobs th at do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper/Quality > Margins/ Layout > Print with m[...]

2. Choose from the available paper sizes. If you do not find the paper size th at you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. 66 Chapter 8 Practical printing examples ENWW[...]

3. You may wish to change the default pa per source, paper type a nd print quality. 4. In the Color tab, the default color management option is Printer managed colors , and this is the correct option because you have already select ed Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print a[...]

Using PowerPoint 1. Select the File tab, then Print , and select the name of your printer. 2. Select Printer Properties > Features > Print document o n to scale the document to a particular size . 68 Chapter 8 Practical printing examples ENWW[...]

3. Select the Paper/Quality tab, then select Paper Source and Paper Type . 4. Select Margins/Layout , then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print . ENWW Print and scal e from Microsof t Office 69[...]

2. Select your printer's name, then Close . 3. Select Page Setup , and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitabl e: Paper source : Printer auto select and Paper Type : Any . 70 Chapter 8 Practical printing examples ENWW[...]

5. Select Features > Print document on to scale the docum ent to a particular s ize. Alternativ ely, you can scale the document in Project. Using Excel 1. Select the Page Layout tab, then Size , and choos e the paper size you want. ENWW Print and scal e from Microsof t Office 71[...]

2. Select the File tab, then Print , and select the name of your printer. 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source , Paper Type and Print Quality . 72 Chapter 8 Practical printing examples ENWW[...]

4. Select Features > Print document on to scale the docum ent to a particular s ize. Alternativ ely, you can scale the document in Excel. ENWW Print and scal e from Microsof t Office 73[...]

9 Handling ink cartridges and printhead ● About the ink cartridges ● Storage of ano nymous usage i nformation ● Check ink cartridge sta tus ● Replace an ink cartridge ● About the printhead 74 Chapter 9 Handling ink cartridges and printhead ENWW[...]

About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartrid ges, see Access ories on page 90 . CAUTION: Observe precau tions when handling ink cartridges because they are E SD-sensitive devices (see the Glossar y on page 143 ). Avoid touching pins, [...]

Replace an ink cartridge There are two occasions wh en you need to replace an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the fir st cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and yo u must replace [...]

6. Remove the ink cartridge. 7. Insert the new ink cartridge. Make sure that you in sert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 8. Close the ink cartridge cover. About the printhead The printhead, which is supplied installed in the prin ter, is connected to the ink cartridges and jets i[...]

10 Maintaining the printer ● Check printer sta tus ● Take care of the printer ● Clean the exterior of the printer ● The Print Quality Diagnostic Report ● Clean the printhea d ● Align the printhead ● Replace the printhead ● Clean the en coder strip ● Recalibrate the paper advance ● Move or store the printer ● Firmware update ?[...]

Check printer status You can check the curren t status of the printer in various ways: ● If you start the HP Utility and select your prin ter, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you se e information about the general status of the printer. T[...]

Corrective actions 1. If the lines in Test Pattern 1 are not stra ight and c onnected, align the prin thead (se e Align the printhead on page 81 ). 2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the printhead (see Clean the printhead on page 80 ). Follow the front-panel prompts and perf[...]

Clean the printhead from the Embedded Web Server 1. Make sure there is paper in th e input tray or a roll loaded. 2. In the Tools tab of the Embed ded Web Server, select Print Quality Toolbo x > Clean Printhead , and follow the instructions on the screen. Clean the printhead from the HP Utility 1. Make sure there is paper in th e input tray or a[...]

Replace the printhead TIP: When the printhead has been re placed, the pr inter will automatically perform a printhead alignment on the loaded pa per. If you would like to perform the printhe ad alignment on a different paper (perhaps from the multi-sheet tray), you coul d change the paper before starting this procedure. Plain white pa per is recomm[...]

7. Remove each ink cartrid ge. 8. Close the ink cartridge cover. 9. Press Next on the front pa nel. 10. Open the top cover. ENWW Replace the printhead 83[...]

11. Raise the carriage lever. 12. Remove the printhead, keeping it vertical to avoid getting ink on the conn ections. 13. Insert the new printhead. 84 Chapter 10 Maintaining the printer ENWW[...]

14. Lower the carriage lever. 15. Close the top cover. 16. Press Next on the front pa nel. 17. Open the ink cartridge cover. ENWW Replace the printhead 85[...]

18. Insert the ink cartridges. Make sure that you inse rt each ink cartridge into the slot that has the same colored letter as the cartridge you are installing. IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartr idges are required for successful printhead replacement. 19. Close the ink cartridge cover. 20. Press Done on t[...]

7. Turn off the printer by pressing the Power key and then unplugging the power code. 8. Open the printer window and move the carriage fu rther to the left, allowing you to access the service station. 9. Clean the part of the en code r strip inside the service station as described above. 10. Close the printer window. 11. Turn the printer back on. I[...]

Move or store the printer If you need to move or store the pr inter, prepare it correctly to avoid possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink ca rtridge s or printhead. 2. Make sure that no paper is loaded. 3. Turn off the power using the Power key on the front panel. 4. Unplug the printer[...]

Software update Under Windows or Mac OS X, you are norma lly offered software updates automati cally. For manual updates of printer drivers and othe r software for yo ur printer, go to http://www.h p.com/ go/T120/driver s or http://www.hp.com/ go/T520/drivers . Printer maintenance kits Three mainte nance kits are a vailable for your prin ter, conta[...]

11 Accessories ● How to order supplies and accessories ● Introduction to the accessories 90 Chapter 11 A ccessories ENWW[...]

How to order supplies and accessories There are two al ternative ways to order supplies or accessories for yo ur printer: ● Visit http://www.hp.com/ go/T120/ accessories or http://www.h p.com/ go/T520/accessor ies on the Web. ● Contact HP Support (see Contact HP Support on page 137 ). The rest of this chapter lists the available su pplies and a[...]

If the part numb er is not followed by paren theses, the paper is available in all regions. Table 11-3 Roll paper Paper type g/m² Length Width Part numbers HP Bond and Coated Paper HP Recycled Bond Paper 80 45.7 m (150 ft) 420 mm (16.54 in) (A2) CG892A (E) 610 mm (24 in) CG889A (EN) 914 mm (36 in) CG890A (EN) HP Universal Bond Paper 80 45.7 m (150[...]

Table 11-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Vellum Paper 75 45.7 m (150 ft) 610 mm (24 in) C3862A (N) 914 mm (36 in) C3861A (LN) HP Film (Technical and Graphic) HP Clear Film 174 22.9 m (75 ft) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A HP Matte Film 160 38.1 m (125 ft) 610 mm (24 in) 51642A (AEJN) 914 mm[...]

Table 11-4 Sheet paper (con tinued) Paper type g/m² Length Width Part numbers HP Photographic Paper HP Premium Gloss Photo Paper 240 483 mm (19 in) 330 mm (13 in) CZ985A 610 mm (24 in) 457 mm (18 in) CZ986A HP Premium Satin Photo Paper 240 483 mm (19 in) 330 mm (13 in) C Z988A 610 mm (24 in) 457 mm (18 in) CZ989A Order accessories The following ac[...]

12 Troubleshooting paper issues ● The paper cannot be load ed successfully ● The paper ty pe is not in the driver ● The printer printed on the wrong paper type ● Paper mismatch ● The roll has jammed ● The multi-sh eet tray has jammed ● A strip stays on the output tray and generates jams ● The printer displa ys out of paper wh en pap[...]

The paper cannot be loaded successfully ● Ensure that no pa per is already l oaded. ● Ensure that the paper is far enough inside the pr inter, you should feel th e printer grab the paper. ● Do not attempt to straighten the pa per during the aligning process, unless instructe d to do so by the front-panel dis play. The printer automaticall y a[...]

Unsuccessful load from the mul ti-sheet tray ● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the pap er thickness: around 50 sheets of plain, standard paper. ● Check that the sheets are corre ctly loaded into the tray. ● Check that the sheets are correctly ad just ed and centered in the [...]

Front-panel message Suggested action Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source. Cut sheets smaller than ISO A3 must be loaded u sing the multi-sheet tray. Sheet too big During the load process the printer has detect ed that the sheet of paper is either too wide or too long to be loaded co[...]

● For light coated papers (< 110 g/m 2 ), select paper type Bond and Coated Paper > HP Coated Paper . ● For heavyweight coated papers (< 200 g/m 2 ), select paper type Bond and Coated Paper > Heavyweight Coated Paper . Black ink is easily removed when touched This happens when your paper is inco mpatible with matte black ink. To us [...]

If the printer stops for a paper mismat ch, you can decide amon g the following al ternatives: ● Load the correc t paper and resum e printing. ● Print the job on the already-loaded paper. The pr int may be clipped if the paper is not large enough. ● Cancel the job. The roll has jammed When a paper jam occurs, you normally see a message about [...]

CAUTION: Do not move the paper sideways, as it could dam age the printer. 4. Close the top cover. 5. Open the roll cover and rewind the roll. You may feel r esistance if the paper is stuck; pull firmly. 6. Reload the roll, or load a new sheet; see Paper handling on page 31 . NOTE: If you find that there is still some p aper causin g an obstruction [...]

3. Unlock the tray, using the rotary switch behind it. 4. Pull out the tray. 5. Remove all paper from the tray. 102 Chapter 12 Troubl eshooting paper issues ENWW[...]

6. Remove all paper from the printer. 7. Replace the tray. 8. Lock the tray. A strip stays on the output tray and generates jams If a small piece of paper has been cut, such as before p rinting a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not print[...]

The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the pape r to its core or load a new roll. Prints do not fall neatly into the bin ● Ensure the bin is correctly installed. ● Ensure the bin is open. ● En[...]

The roll is loose on the spindle The roll may need to be replaced or reloaded. ENWW The roll is loose on the spindle 105[...]

13 Troubleshooting print-quality issues ● General printing advice ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuou s ● Lines are blurred ● Line lengths are inaccurate ● The whole image is bl[...]

General printing advice When you have any print-quality problem: ● To achieve the best performance from your printe r, use only genuine manufacturer's supplies and accessories, whose reliability an d performance ha ve been thorough ly tested to give trouble-free performance and best-qua lity prints. For details of re commende d papers, see O[...]

Lines are too thick, too thin or missing 1. Check that the pap er type you have loaded corr esponds to the paper type selected in the f ront panel and in your software. See View information about th e paper on page 39 . 2. Check that you are using appropriate print- quality settings for yo ur purposes (see Printing on page 42 ). Select the custom p[...]

Lines print double or in the wrong colors This problem can have va rious visible symptoms: ● Colored lines are printed do uble, in different color s. ● The borders of colored blocks are wro ngly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See The Prin[...]

Lines are blurred Humidity can cause ink to soak into the paper, maki ng the lines blurred and fuzzy. Try the following: 1. Check that your environme ntal conditions (tempe rature, humidity) are su itable for high-quality printing. See E nvironmental specifications on page 142 . 2. Check that the pap er type selected in the front pa nel is the sa m[...]

The whole image is blurry or grainy 1. Check that the pap er type you have loaded corr esponds to the paper type selected in the f ront panel and in your software. See View information about th e paper on page 39 . 2. Check that you are printing on the correct side of t he paper. 3. Check that you are using appropri ate print-qualit y settings (see[...]

3. Select a lower print quality (such as Sp eed); the printer will then use less ink. 4. Select a paper typ e that is slightly thinner than the paper you have loaded ; this will persuade the printer to use less ink. He re are some ex ample paper types in ascending or der of thicknes s: Plain Paper, Coated Paper, Heavyweight Coated Paper. The print [...]

Try the following suggestion s to avoid this pr oblem: 1. Check that the pap er type you have loaded corr esponds to the paper type selected in the f ront panel and in your software. See View information about th e paper on page 39 . 2. Use a recommended paper ty pe (see Order paper on page 91 ) and the correct print settings. 3. If using sheet pap[...]

Edges of objects are darker than expected If edges of objects seem da rker than expected, an d you have already set th e print-quality slider to Quality in the driver dialog, select the custom print-qu ality options, and try setting the quality level to Speed . See Printing on page 42 . Vertical lines of different colors If your print has vertical [...]

If the colors of your print do not ma tch your expectations, try the following: 1. Check that the paper type yo u have loaded correspo nds to the paper type sele cted. 2. Check that you are printing on the correct side of t he paper. 3. Check that you are using appropriate print-qualit y settings. For the most accurate c olors, se lect Normal or Be[...]

● If your image contains its own margins, yo u may be able to print it successfully by u sing the Clip Contents by Margins option (see Select margins options on page 45 ). ● If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size. ● You may have asked to rotate the page fro[...]

A PDF file is clipped or objects are missing In older versions of Adobe Acrobat or Adobe Reader , large PDF files could be clipped or lose some objects when printing with the HP-GL/2 and HP RTL driver at high resolution. In order to avoid such problems, upgrade your Adobe Acrobat or Adobe Reader software to the latest version. From version 7 onward[...]

14 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead 118 Chapter 14 Troublesh ooting in k cartridge and printhead issues ENWW[...]

Cannot insert an ink cartridge 1. Check that you have the correct ty pe of cartridge (mod el number). 2. Check that the colored label on the cartri dge is the same color as the label on the slot. 3. Check that the cartridge is correc tly oriented, with the letter or le tters marking the cartridge label right-side up and readable. CAUTION: Never cle[...]

15 Troubleshooting data communication issues ● Communication failures betw een computer and printer ● Wired network issues ● Wireless network issues ● Web Services issues ● The network configuration page 120 Chapter 15 Troublesh ootin g data communication issues ENWW[...]

Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Printing message when you have sent an image to the printer. ● Your computer displays an error me ssage when you are trying to print. ● Your computer or printer hangs (stays id le), while communication is taking place. ● Your p[...]

To use the hostname instead of the numeric IP addres s: 1. Go to the front panel and press or . 2. Take a note of the IP address and the hostname (HPXXXXXX format). 3. If your computer is running Windows, go to Control Panel > Printers , right-click the printer and select Properties > Ports > Configure Port , and in the Printer name or IP [...]

Wireless network issues 1. Make sure the wireless (802.11) light at th e top left of the front panel is turned on . If the blue light is not lit, the wireless capabi lities may not have been turned on. To turn on wireless, press , then Settings > Wireless > On . 2. Make sure that an Ethernet cable has not been connected to the printer. Connec[...]

Mac OS X ▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that a ppears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. TIP: For more detailed information abou t your AirP ort connection, click System Preferences in the Dock, then click Netw ork . If the wire[...]

c. Do one of the following, depe nding on the printer status: ● If the printer is Offline , right-click the printer, and click Use Printer Online . ● If the printer is Paused , right-click the printer, and click Resume Printing . d. Try using the printer over the network. Mac OS X a. Click System Preferences in the Dock, then click Print & [...]

the WAP denies the device access to the network. If the WAP filt ers MAC addresse s, then the printer’s MAC address must be added to the WA P’s list of accepted MAC addresses. 1. Print the network configuration page. For mo re information, see The network configuration page on page 126 . 2. Open the WAP’s configuration utility, and add the pr[...]

4. Miscellaneous: Shows informatio n about more advanced netw ork settings. ● Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP -proprietary TCP/IP port on the printer is the default port fo r printing. It is accessed by HP s oftware (for example, the HP Standard Port). ● LPD: Line Pri nter Daemon (L PD) refers to t[...]

16 Troubleshooting general printer issues ● The printer does not start ● The printer does not print ● The printer seems slow ● The front panel is frozen ● Cannot access the Embedded Web Server ● Alerts 128 Chapter 16 Troubleshooting general printer issues ENWW[...]

The printer does not start If the printer does not start (the fr ont panel is blank), hold down the Power key for a few seconds and check whether th e Power LED turns orange w hile the key is held down. ● If you see no orange light, no po wer is reaching the printer; chec k that the power cord i s correctly plugged in. If the p roblem persists, p[...]

● If your printer is using a w ireless network connection, try using a wired network or USB connection. ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal . The front panel is frozen If the front panel displays a fixed image and yo u are unable to use it, call HP Support (see HP Customer Care on p[...]

● Driver: The driver show s alerts. The driver warns abo ut job configuration setting s that may produce a problem in the final output. If the printe r is not r eady to print, it displays a warning. ● HP Utility: If the HP Utility is installed , alerts ca n be automatically disp layed under Windo ws and Mac OS X: a new p anel opens on your sc r[...]

17 Front-panel error messages Occasionally you may see one of th e following messages a ppear on the front-pa nel displa y. If so, please follow the advice in the Recom mendation column. If you see an error message that does not appear here, an d you feel in doubt about the correct response, or if the recommended ac tion does not seem to solve the [...]

Table 17-1 Text messages (continu ed) Message Recommendation You are printing a multipage job. Load another sheet to continue printing or cancel the job. Load another single sheet. Multi-sheet tray is out of paper. Load paper in multi-sheet tray and press OK to continue printing or cancel the job. Load paper into the multi-sheet tray. End of roll h[...]

18 HP Customer Care ● Introduction ● HP Professi onal Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 134 Chapter 18 HP Cu stomer Care ENWW[...]

Introduction HP Customer Care offers aw ard-winn ing support to ensure you get the most from your HP Designjet, providing comprehensive, proven suppor t expertise and ne w technologies to giv e you unique end-to- end support. Services include setup and installation, troubleshoot ing tools, warranty upgrades, repair and exchange services, phone and [...]

HP Care Packs and Warranty Extensions HP Care Packs and Warranty Exte nsion s allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business da y, within four hours (may not be[...]

Customer Self Repair HP's Custom er Self Repair pr ogram offer s our cu stomers the fastest service u nder either warranty or contract. It enables HP t o ship replacement parts di re ctly to you (the end user) so that you can replace them. Using this program, you can re place parts at your own convenience. Convenient, easy to use ● An HP Sup[...]

Telephone number Your HP Support teleph one number is av ailable on th e Web: plea se visit http://welcome.hp.com/ country/us/en/wwcontact_us.html . 138 Chapter 18 HP Cu stomer Care ENWW[...]

19 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 139[...]

Functional specifications Table 19-1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan Cartridges containing 38 ml of ink: black Cartridges containing 80 ml of ink: black Table 19-2 Paper sizes Minimum Maximum Roll width 279 mm (11 in) 610 mm (24 in) or 914 mm (36 in) Roll length[...]

Table 19-4 Printing resolutions (T520) (continued ) Print quality Maximum detail Rendering resolution (p pi) Printing resolution (dpi) Normal Off 600 × 600 1200 × 1200 Fast Off 600 × 600 1200 × 1200 Econofast Off 600 × 600 1200 × 1200 * For a list of supported glossy papers, see Order paper on page 91 . Table 19-5 Margins Top, right and left [...]

Memory specifications Table 19-9 Memory specifications HP Desi gnjet Memory T120 256 MB T520 1 GB Power specifications Table 19-10 Printer power specificat ions Source 100–240 V ac ±10%, auto-ranging Frequency 50/60 Hz Maximum curren t 1200 mA Average consumption 35 W Ecological specifications This product complies with the WEEE Directive 2002/9[...]

Glossary Bonjour Apple Computer's trade name for its impleme ntation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from vers ion 10.2 onwards. It is used to discover services available on a local ar ea network. It was originally known as Rendezvous. Color accuracy The ability to print[...]

A version of USB, sometimes called USB 2.0, that can ru n 40 times faster than original USB , but is otherwise compatible with original USB. Most pers onal computers today use Hi-Speed USB. HP RTL Hewlett-Packard Ras ter Transfer Langua ge: a language de fined by HP to describe r aster (bitmap) graphics. HP-GL/2 Hewlett-Packard Graphics Language 2:[...]

A removable printer component that takes ink of one or mo re colors from the corr esponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. Spindle A rod that supports a roll of paper wh ile it is being used for printing. TCP/IP Transmission Control Protoco l/Internet Protocol: the co mmunications protocols on w hich th[...]

Index A access control 2 4 accessories order 94 acoustic specifications 142 Acrobat, print from 58 alerts errors 130 turn on and off 22 warnings 130 auto-off 27 AutoCAD, print from 61 automatic firmware update, configure 22 B banding problems 87 bin output problems 104 black and wh ite 49 blurred lines 110 brightness in front panel 27 C cannot load[...]

I image problems clipped at bottom 115 clipped image 115 missing objects 116 PDF problems 117 ink economical use of 47 ink cartridge about 75 cannot insert 119 memory chip 75 order 91 replace 76 specification 140 status 75 status messages 119 ink cartridge; usage information 75 internal prints 11 IP address 2 6 static 121 use hostname 122 iPad 51 i[...]

printing 42 printing resolutions 140 Proactive Support 136 Q quality, high 47 R rear view T120 6 rear view T520 6 rescale a pr int 46 roll paper load 34 spindle load 33 unload 36 S safety precautions 2 scale a print 46 scratched prints 112 scuffed prints 112 security 24 ePrint & Share 55 sheet paper load 36 unload 38 use multi-sh eet tray 38 sl[...]