HP (Hewlett-Packard) DL320 manual

HP Pr oL iant DL3 20 Gener ation 4 S er v er User G u id e November 2005 (First Edition) Part Number 394179-001[...]

© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in t he express warranty statements accompanying such products and services. Noth ing herein should be construed as constituting an additional warranty. HP s[...]

Contents 3 C on te nts Server component identifi cation ................................................................................................ ...... 6 Front panel compon ents ............................................................................................................................. 6 Front panel LEDs and buttons .......[...]

Contents 4 Removing a hard drive blank .................................................................................................... ...... 29 Removing hard drives ........................................................................................................... ......... 29 Installing ha rd drives ..................................[...]

Contents 5 Diagnostic steps ............................................................................................................... ....................... 58 Start diagnosi s flowchart ...................................................................................................... .......... 58 General diagnosi s flowchart ..........[...]

Server component id entification 6 Ser ver compon ent identi f ication In this section Front panel components ......................................................................................................... ................... 6 Front panel LEDs and buttons ...................................................................................[...]

Server component id entification 7 F r ont pane l LEDs and buttons Item Description Status 1 UID button/LED Blue = Identification is activated. Flashing blue = System is being remotely managed. Off = Identification is deactivated. 2 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the component in a degra[...]

Server component id entification 8 R e ar panel co mponen ts Item Description 1 PCI-X expansion slot 2, full- length (optional PCI Express slot 1) 2 PCI Express expansion slot 1, low-profile, half-length 3 Power supply 4 UID button/LED 5 10/100/1000 NIC 2 6 10/100/1000 NIC 1 7 iLO 2 management port 8 Serial connecto r 9 Keyboard connector 10 Mouse [...]

Server component id entification 9 R ear panel LEDs and buttons Item Description Status 1 iLO 2 activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 iLO 2 link Green = Link exists. Off = No link exists. 3 10/100/1000 NIC 1 activity Green = Link exists. Flashing green = Activity exists. Off = No link exists[...]

Server component id entification 10 S y st em boar d compone nts Item Description Item Description 1 System maintenance switch 12 Fan 2 connector 2 NMI switch 13 Fan 1 connector 3 Battery 14 Main power connector 4 Hard drive connector 1 15 Processor socket 5 Hard drive connector 2 16 Auxiliary power connector 6 Front panel LED board connector 17 DI[...]

Server component id entification 11 Position Default Function S5 Off Off = Power-on password enabled On = Power-on password disabled * S6 Off Off = Normal operation On = BIOS will clear CMOS and NVRAM * S7 Off Reserved S8 Off Reserved * "On" activates the function. NMI switch The NMI switch allows administrator s to perform a memory dump [...]

Server component id entification 12 Item LED Description Status 2 System fan module Amber = One fan in this module has failed. Red = Multiple fans in this module have failed. Off = All fans in this module are operating normally. 3 Overtemperature Amber = System has reached a cautionary or critical temperature level. Off = Temperature is OK. 4 Proce[...]

Server component id entification 13 System LED and Color Internal Health LED Color Status Amber • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition. • DIMM in slot X is an unsupported type, but valid memory exists in another bank. DIMM failure, all slots in one bank (Amber) Red N[...]

Server component id entification 14 S A T A and S A S de v i ce numbe rs Item Description 1 Device 1 2 Device 2 F an assemb ly lo ca tion[...]

Server operations 15 Ser v er o per ations In this section Powering up the se rver ......................................................................................................... .................. 15 Powering down the se rver ....................................................................................................... .........[...]

Server operations 16 Pr epar ati on pr ocedur es To access some components and perf orm certain service procedures, you must perform one or more of the following procedures: • Extend the server from the rack, if applicable (" Extending the server from the rack " on page 16 ). If you are performing service procedur es in an HP, Compaq br[...]

Server operations 17 4. Loosen the thumbscrews that secure the se rver faceplate to the front of the rack. 5. Extend the server from the rack (" Extending the server from the rack " on page 16 ). 6. Disengage the server from the rack. For more inform ation, refer to the documentation that ships with the rack mounting option. 7. Place the [...]

Server operations 18 5. Remove the PCI riser board assembly. Inst alling the P CI r ise r boar d ass embl y CAUTION: To prevent damage to the server or expansio n boards, power down the server and remove all AC power cords before removing or inst alling the PCI riser board assembly. 1. Install the PCI riser board assembly. 2. Install the access pan[...]

Server operations 19 4. Remove the air baffle. 5. Disconnect the fan cables from the system board. 6. Remove the fan assembly.[...]

Server operations 20 Inst alling the f an as se mbl y 1. Install the fan assembly. 2. Connect the fan cables to the system board. 3. Install the air baffle. 4. Install the access panel (" Installing the access panel " on page 17 ). 5. Install the server into the rack (" Installing the serv er into the rack " on page 25 ).[...]

Server setup 21 Ser ver setup In this section Optional installa tion se rvices ................................................................................................. .................. 21 Rack planning resources ........................................................................................................ ................. 21 O[...]

Server setup 22 • A simple, guided interface • Build-it-yourself mode For more information, refer to the HP website ( http://www.hp.com/products/configurator ). • The Installing Rack Products video provides a visual overview of operations required for configuring a rack with rack-mountable components. It also prov ides the following important[...]

Server setup 23 CAUTION: If a third-party rack is used, observe the followi ng additional requirements to ensure adequate airflow and to prevent damage to the equipment: • Front and rear doors—If the 42U rack includes clos ing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit a[...]

Server setup 24 Furthermore, you must be sure that all power distribut i on devices used in the installation, such as branch wiring and receptacles, are listed or certified groundin g-type devices. Because of the high ground-leakage curr ents associated with multiple servers con nected to the same power source, HP recommends the use of a PDU that i[...]

Server setup 25 Inst alling the se r v er into the r ac k To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, or der the appropriate option kit at the RackSolutions.com website ( http://www.racksolutions.com/hp ).[...]

Server setup 26 To power up the server, press the Power On/Standby button. While the server boots, RBSU and the ORC A utility ar e automatically configured to prepare the server for OS installation. • Press the F8 key when prompted during the array contro ller initializa tion to configure the array controller using ORCA. The array controller defa[...]

Hardware options installation 27 Har d w ar e opti ons ins tallati on In this section Introduc tion ................................................................................................................... ........................ 27 Memory op tions ..........................................................................................[...]

Hardware options installation 28 • All DIMMs installed must be the same speed ( DDR2 PC4200). Do not install DIMMs supporting different speeds. • If only a single DIMM is installed, HP recommends installing it in slot 1A. BIOS detects the DIMM population and sets the system as follows: • Single-bank mode: DIMMs installed in one bank only. •[...]

Hardware options installation 29 Hard drive guidelines When adding hard drives to the server, observe the fo llowing general guidelines: • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest driv e number. • Drives must be the same capacity to provide the gr eatest storage s[...]

Hardware options installation 30 CAUTION: To prevent improper cooling and thermal damag e, do not operate the server unless all bays are populated with either a component or a blank. Installing hard drives IMPORTANT: Hot-plug capability and drive LED support ar e only available when a su pported optional controller is installed in the server. 1. Po[...]

Hardware options installation 31 4. Install the hard drive. Opti cal dr i v e ass embl y optio n CAUTION: To prevent improper cooling and thermal damag e, do not operate the server unless all bays are populated with either a component or a blank. NOTE: The server supports slimline op tical devices, including CD-ROM, DVD-ROM, and DVD-RW. 1. Power do[...]

Hardware options installation 32 7. Remove the medi a cage. 8. Remove the optical drive blank. 9. Remove the screws required to install the optical drive.[...]

Hardware options installation 33 NOTE: Five screws are provided on the media cage, but on ly four screws are required to install the drive. 10. Install the optical drive into the media cage.[...]

Hardware options installation 34 11. Install the media cage. 12. Connect the optical drive cable and the optica l drive power cable to the optical drive. 13. Connect all cables to other devices inst alled in the media ca ge, if necessary.[...]

Hardware options installation 35 14. Connect the front panel LED board cable. 15. Install the fan assembly (" Installing the fan assembly " on page 20 ). 16. Install the access panel (" Installing the access panel " on page 17 ). 17. Install the server into the rack (" Installing t he server into the rack " on page 25 [...]

Hardware options installation 36 7. Remove the medi a cage. 8. Remove the diskette drive blank. 9. Remove the screws required to install the diskette drive.[...]

Hardware options installation 37 NOTE: Five screws are provided on the media cage, but on ly four screws are required to install the drive. 10. Install the diskette drive into the media cage.[...]

Hardware options installation 38 11. Install the media cage. 12. Connect the diskette drive cable to the diskette drive. 13. Connect all cables to other devices inst alled in the media ca ge, if necessary.[...]

Hardware options installation 39 14. Connect the front panel LED board cable. 15. Install the fan assembly (" Installing the fan assembly " on page 20 ). 16. Install the access panel (" Installing the access panel " on page 17 ). 17. Install the server into the rack (" Installing t he server into the rack " on page 25 [...]

Hardware options installation 40 6. Install the expansion board. 7. Install the PCI riser board assembly (" Installing the PCI riser board assembly " on page 18 ). 8. Install the access panel (" Installing the access panel " on page 17 ). 9. Install the server into the rack (" Installing t he server into the rack " on [...]

Hardware options installation 41 9. Connect the DL320 hot-plug SATA/SAS cable provided in the storage controller option kit to the storage controller and the backplane. 10. Install the fan assembly (" Installing the fan assembly " on page 20 ). 11. Install the access panel (" Installing the access panel " on page 17 ). 12. Insta[...]

Hardware options installation 42 IMPORTANT: When removing the two parts of the riser boar d, pay attention to the orientation of the slots on each side. This information is important for sub sequent procedures. 7. Install the PCI Express riser board. 8. Install any PCI Express expansion boards (" Expansion board " on page 39 ). 9. Install[...]

Server cabling 43 Serv e r cabling In this section Cabling ov erview ............................................................................................................... .................... 43 Server cabl e routing ........................................................................................................... ...............[...]

Server cabling 44 Embedded S A T A con tr oller ca ble r outing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. Opti onal S A T A/S A S con tr oller ca ble r ou ting CAUTION: When routing cables, always be sure that the cables are not in a position where they c[...]

Server software and configuration utilities 45 Serv e r so ft w ar e and conf i gur ati on utiliti es In this section Configuratio n tools ............................................................................................................ ..................... 45 Management tools ............................................................[...]

Server software and configuration utilities 46 HP ROM-Based Set up Utility RBSU, an embedded configuration util ity, performs a wide range of co nfiguration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the primary boot controller • Configuring memory options • [...]

Server software and configuration utilities 47 primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot auto matically. For more information, refer to the HP ROM-Based Set up Utility User Guide on the Documentatio n CD or the HP website ( http://www.hp.com[...]

Server software and configuration utilities 48 1. During the server startup s equence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number . The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. T[...]

Server software and configuration utilities 49 • Send alerts from iLO 2 regardless of the state of the host server. • Access advanced troubleshooting feat ures through the iLO 2 interfac e. • Diagnose iLO 2 using HP SIM thro ug h a web browser and SNMP alerting. For more information about iLO 2 features, refer to the Integrated Lights-O ut 2 [...]

Server software and configuration utilities 50 for any reason. This feature protects the existing ROM version, even if you experience a power failur e while flashing the RO M. USB support and functionality USB support (on page 50 ) Internal USB functionality (on page 50 ) USB support HP provides both standard USB support and legacy US B support. St[...]

Server software and configuration utilities 51 Survey Utility Survey Utility, a feature within HP Insight Diagnostics (on page 50 ), gathers critical hardware and software information on ProLiant se rvers. This utility supports operating syst ems that may no t be supported by the server. For operating systems supported by the server, refer to the H[...]

Server software and configuration utilities 52 IMPORTANT: Always perform a backup before inst alling or updating device drivers. Version control The VCRM and VCA are Web-enabled Insight Manage ment Agents. HP Systems In sight Manager uses these Insight Management Agents to facilitate software update tasks. • The VCRM provides a graphical view of [...]

Server software and configuration utilities 53 Care Pack HP Care Pack Services offer upgraded service leve ls to extend and expand standard product warranty with easy-to-buy, easy-to-us e support packages that he lp you make the most of your server investments. Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html[...]

Troubleshooting 54 T r oubleshooting In this section Troubleshootin g resour ces ...................................................................................................... ................. 54 Server diagno stic st eps ........................................................................................................ ..............[...]

Troubleshooting 55 Important saf et y inf or mati on Familiarize yourself with the safety in formation in the following sections before troublesho oting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be pl[...]

Troubleshooting 56 Warnings and cauti ons WARNING: Only authorized technicians trai ned by HP should attempt to rep air this equipment. All troubleshooting and repair procedures are deta iled to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at [...]

Troubleshooting 57 a. Exit any applications. b. Exit the operating system. c. Power down the server (" Powering down the serv er " on page 15 ). 5. Disconnect any peripheral devices not required for testing (any de vices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messa ges. 6.[...]

Troubleshooting 58 • Be sure each device is properly seated. • If a device has latches, be sure th ey are completely closed and locked. • Check any interlock or interconnect LEDs that ma y indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets fo[...]

Troubleshooting 59 General diagnosis flowchart The General diagnosis flowchart provid es a generic approach to troubl eshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following fl owchart. Item Refer to 1 "Symptom information (on page 57 )" 2 "Loose connections (on page 57 )"[...]

Troubleshooting 60 Item Refer to 7 • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ). • "Operating system inform ation you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or[...]

Troubleshooting 61 Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power supply cord improperly seated to system board • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item Refer to 1 Server user guide or setup an[...]

Troubleshooting 62 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "[...]

Troubleshooting 63 Item Refer to 4 "Loose connections (on page 57 )" 5 Server maintenance and service guide, located on the Documentation CD or the HP website ( http://www.hp.com/produ cts/servers/platforms ) 6 Server user guide or setup and inst allation guide, located on the Documentation CD or the HP website ( http://www.hp.com/product[...]

Troubleshooting 64[...]

Troubleshooting 65 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating syste m • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide ( http://www.hp.com/servers/smartstart ) 2 "POST pro[...]

Troubleshooting 66 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management agents (on page 49 ) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the serv er documentation. P[...]

Troubleshooting 67 Item Refer to 2 • "Integrated Management Log (on page 51 )" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ). • "Event list error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or [...]

Troubleshooting 68[...]

Troubleshooting 69 P O S T er r or me ss ages and beep code s For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide loc ated on the Documentation CD or on the HP website ( http://www.hp.com/support ). WARNING: To avoid potential problems, AL WAYS read the warnings and[...]

Battery replacement 70 Bat tery r eplacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an intern al lithium manganese dioxide, a vanadium pentoxide, or an alk[...]

Regulatory compliance notices 71 R egulator y com pliance noti ces In this section Regulatory compliance id entification numbers................................................................................... ......... 71 Federal Communications Commissio n notice ...................................................................................[...]

Regulatory compliance notices 72 Class A equipment This equipment has been tested and found to comply wi th the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are des ign ed to provide reasonable protection against harmful interference when the equipm ent is operated in a commercial environment. This equipme[...]

Regulatory compliance notices 73 Modif icati ons The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cabl es Connections to this device must be made with shielded cables with metallic RFI/EM[...]

Regulatory compliance notices 74 Japane se n oti ce BS M I n ot ic e K or ean noti ce A&B Class A equipment Class B equipment[...]

Regulatory compliance notices 75 L as e r com pli ance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contain s a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60 825-1. The product does no t emit haz[...]

Regulatory compliance notices 76 P o w er co r d state ment f or Japan Dispo sal o f w as te eq uipmen t b y use r s in pr i v at e ho us eho lds in the E ur opean Uni on This symbol on the product or on its packagi ng indicates that this product must not be disposed of with your other household waste. Inst ead, it is your respon sibility to dispos[...]

Electrostatic discharge 77 Elec tr o stati c disc har ge In this section Preventing electros tatic disc harge ............................................................................................. ................ 77 Grounding methods to preven t electrostati c discharge .......................................................................[...]

Server specifications 78 Ser v er sp ec if i ca tions In this section Environmental specificat ions ................................................................................................... ................. 78 Server spec ificat ions .........................................................................................................[...]

Server specifications 79 Specification Value Acoustic Noise* Sound power, L WAd Idle 6.4 Bels Operating 6.4 Bels Bystander sound pressure, L pAm Idle 47 dBA Operating 47 dBA *The limits apply when operated in an ambient environment temperature of +23°C ± 2° (+73.4°F ± 2°).[...]

Technical support 80 T ec hni cal su pport In this section Related documents .............................................................................................................. ................... 80 HP contact in format ion ......................................................................................................... ........[...]

Acronyms and abbreviations 81 A c r on y ms and abbr e v iati ons ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ in[...]

Acronyms and abbreviations 82 NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution u[...]

Acronyms and abbreviations 83 SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA Version Control Agent [...]

Index 84 A access panel 17 additional information 54, 80 ADU (Array Diagnostic Utility) 51 Altiris Deployment Solution 47 Altiris eXpress Deployment Server 47 array configuration 47 Array Configuration Utility (ACU) 47 Array Diagnostic Utility 51 ASR (Automatic Server Recovery) 48, 81 authorized reseller 80 Automatic Server Recovery (ASR) 48, 81 Au[...]

Index 85 G general diagnosis flowchart 59 grounding methods 77 grounding requirements 23 H hard drive blanks 29 hard drive, replacing 30 hard drives 6, 28, 29, 30 hardware options 27 hardware options installation 24, 27 health driver 48 health LEDs 7 HP Insight Diagnostics 50 HP ProLiant Essentials Foundation Pack 49 HP ProLiant Essentials R apid D[...]

Index 86 ProLiant Support Packs 52 PSPs, overview 52 R rack installation 21, 24 Rack Products Documentation CD 21 rack resources 21 rack stability 56 rack warnings 24, 56 RBSU (ROM-Based Setup Utility) 46 rear panel buttons 9 rear panel LEDs 9 redundant ROM 49 registering the server 26 regulatory compliance notices 71, 73, 76 resetting the system 1[...]