HP (Hewlett-Packard) HP Omnibook XE3 manual

HP Omnibook XE3 (AMD CPU Version: Technology Codes GE and GD) Service Manual[...]

ii HP Om nibook X E3 (Tec hnology Codes GE and GD) Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this docum ent is subject to change without notice. This manual and any exam ples contai ned herein are provided “as i s” and are subject to change wi thout notice. Hewlett- Packar[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) iii Contents Product Information ...................................................................................................... 1-1 Technology Codes ........................................................................................................................ 1-2 Feat ures ..........[...]

iv HP Om nibook X E3 (Tec hnology Codes GE and GD) Replaceable Parts ........................................................................................................... 4-1 Reference Inf ormation ................................................................................................... 5-1 Password Removal Policy ..................[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) v Tables Table 1-1. Om nibook XE3 Series Models.......................................................................................... .1 - 1 Table 1-2. Acti vating Power Modes .............................................................................................. ...... 1-6 Table 1-3. St at[...]

vi HP Om nibook X E3 (Tec hnology Codes GE and GD) Introduction This manual provides reference inform ation for serv icing HP Omnibook XE3 notebook PCs. It is for use by HP-authorized service personnel while installing, serv icing, and repairing these products. The manual is designed as a self-paced guide that will train y ou to install, configure,[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1-1 1 Product Information The Omnibook XE3 series is HP’s value all- in- one business notebook comput er, targeted at sm all- to medium- sized businesses (SMBs). It combines affordability, value, ease-of- use, and quality in a convenient package that integrates easily into any S[...]

1-2 Product Inform ation HP Omnibook XE3 (T echnology Codes GE and GD) Product CP U Display/color Hard Driv e Standar d SDRAM CD/DVD drive 1 Multimed ia buttons/ status pa ne l LAN Battery 2 OS 3 Tech. Code F4307H Duron 900 MHz 14.1-in XGA/silver 20 GB 128 MB Combo Yes Y NiMH XP Home GE F4308H Athlon 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo Ye[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1-3 Features The following illustrations show the notebook’s main external features. F or an exploded view of the notebook, see page 4-2. Figure 1-1. Top/Right View 1. One-Touch buttons (four). 2. Power sw itch and status light. 3. Status lights (left to right: battery status, c[...]

1-4 Product Inform ation HP Omnibook XE3 (T echnology Codes GE and GD) Figure 1-2. Fr ont View 14. Headphone jack. 15. Status panel mode select button (selected models). 16. Status panel (selected models). 17. Multimedia buttons (selected models). 18. Latch. Figure 1-3. Rear/Lef t View 19. AC adapter jack. 20. PS/2 port (external mouse or key board[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1-5 Figure 1-4. Bott om View 32. Battery. 33. Battery latch. 34. SDRAM cover. 35. Mini-PCI cover.[...]

1-6 Product Inform ation HP Omnibook XE3 (T echnology Codes GE and GD) Operation This section giv es an overv iew of the notebook’s operati on. Turning the Notebook On and Off You can start and stop the notebook using i ts power swit ch or blue standby button. Howev er, at tim es you m ay want to use cert ain met hods to start or stop the not ebo[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1-7 Checking the Notebook’s Status The notebook’s status light s—located above the key board—report pow er and battery status, key board status, and driv e activit y. Figure 1-5. S ta tus Lights 1. Power status. 2. Battery status. 3. Caps lock. 4. Num lock. 5. Scroll lock.[...]

1-8 Product Inform ation HP Omnibook XE3 (T echnology Codes GE and GD) Table 1-3. Status Lights Indicator Meaning LED next to power sw itch Power status Green: the notebook is on. Amber: the notebook is in standby mode. No light: the notebook is off or in hibernate mode. Battery status Green: the AC adapter is connected and the battery is fully cha[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1-9 Using Fn Hot Key s The combinat ion of the F n key pl us another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold F n, press the appropriate second key , then release both key s. Table 1- 4. Fn Hot Keys Hot Key [...]

1-10 Product Inf orm ation HP Omnibook XE3 (T echnology Codes GE and GD) Resetting the Notebook Occasionally, Windows or the notebook m ay stop responding, so that y ou cannot turn the notebook off. If thi s happens, try the following i n the order listed: • If possi ble, turn off the notebook from Windows: cli ck Start, Turn Off Computer, Turn O[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1- 11 Using the CD/DVD Play er (selected models) The multimedia buttons on the front of the notebook control the CD/ DVD pl ay er , and work in m uc h the s am e way as do the c ontr ols of a st andal one CD or DVD play er. The pla y er ope rate s whe ther the notebook is on, off,[...]

1-12 Product Inf orm ation HP Omnibook XE3 (T echnology Codes GE and GD) Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardw are Specifications Table 1[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1- 13 Communications LAN: – Transmission rate: 10 or 100 M bps based on Auto-Negotiation. – Data standard: supports Category 3 (10Base-T /100Base-T) and Category 5 (100Base-TX ) media coupler. – Power management: supports remote pow er-up using W ake on LAN from S3 (suspend)[...]

1-14 Product Inf orm ation HP Omnibook XE3 (T echnology Codes GE and GD) Table 1- 6. XE3 Series A ccessories Accessory D escription Memory F1457C 64-MB SD RAM PC133 SODIM M ex pansion module F3495A 128-MB SD RAM PC133 SODIM M ex pansion module F3496A 256-MB SD RAM PC133 SODIM M ex pansion module Power Options F1455A Auto/airline AC adapter (75-watt[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Product Infor mation 1- 15 Internal Design The motherboard PCA is the central com ponent of the notebook’s desi gn, and play s a role in virt ually all sy stem functions. The CPU module and m ost other subsy stem s connect to the m otherboard. The following figure shows the connections am ong the no[...]

1-16 Product Inf orm ation HP Omnibook XE3 (T echnology Codes GE and GD) Table 1-7. Functional Structur e Function Components Used Component Roles Bootup CPU module Motherboard Floppy disk module Hard disk drive Main processor. Primary sy stem circuitry. First source of disk-based startup code. Second source of disk-based startup code. Processor CP[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Removal and Replacem ent 2-1 2 Removal and Replacement This chapter shows how to rem ove and replace the notebook’s components and assem blies. The item s marked by • in the following table are user- replaceable. Table 2- 1. Removal Cross-Referen ce • Battery (page 2-4). Carrier, hard disk drive[...]

2-2 Removal and Replacem ent HP Om nibook X E3 (Tec hnology Codes GE and GD) Disassembly Flow chart The following diagram shows the general “path” y ou will use in disassembling the notebook to access any part icular com ponent. Figure 2-1. Disassembly Flow Start Battery, AC adapter, SDRAM modules, mini-PCI PCA Keyboard cover Keyboard Hard disk[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-3 Table 2-2. Required Equipment • #0 Phillips screwdriv er, preferably magnetized. • Small flat-blade screwdriv er. • 5 mm hex agonal socket screwdriv er. • Electrostatic device (w ristband and pad). Table 2-3. Recommended S crew Torques Screw Thread Size Torque (cm[...]

2-4 Removal and Replacem ent HP Om nibook X E3 (Tec hnology Codes GE and GD) Remov ing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Re moving the Battery Reassembly Notes • Insert t he front (rounded) end of the batt[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-5 Remov ing an SDRA M Module (User-Replaceable) The notebook has no SDRAM on its mot herboard, but has slots for two SDRAM m odules. Table 2-4. SDRA M M odule Replacement Part Numbers Description Part Number Exchange Part Number Module, SDR AM, 128 M B, PC133 SO DIM M 1818-[...]

2-6 Removal and Replacem ent HP Om nibook X E3 (Tec hnology Codes GE and GD) 3. Press outward to release the latches at t he sides of the SDRAM module, so the free edge of t he module pops up. Figure 2-4. Removing an SDRA M Module 4. Pull the module out of the connector. Reassembly Notes • Gently press the SDRAM module into the connector at an an[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-7 Remov ing the Mini-PCI PCA (selected models) (User-Replaceable) Certain notebook m odels include a m ini- PCI PCA that contains either a m odem or m odem /L AN. Table 2- 5. Mini- PCI PCA Replacement Part Numbers Description Part Number Exchange Part Number PCA, mini-PCI ([...]

2-8 Removal and Replacem ent HP Om nibook X E3 (Tec hnology Codes GE and GD) Figure 2-5. Removing the Mini-PCI PCA Reassembly Notes • Reattach the cabl e (modem models only ) or cables (modem /L AN models onl y) t o the PCA, and tuck them into the compartment. • Gently press the PCA into the connector at an angle of about 30°, until it is full[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-9 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 6. Replacing Small Parts ( User-Replaceable) Part Replacement Procedure Cover, mini-PCI On the bottom of the notebook, loosen the screw in the mini-PC I cover (the cover reta[...]

2-10 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the Key board Cov er (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Close the display , and rem ove [...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-11 Figure 2-7. Removing the Ke yboar d Cover Reassembly Notes • Tuck the display cables int o the notch just to the ri ght of the left displ ay hi nge. • Hold the cover by the hinge covers, bow the center upwards slightly , and snap it into place. This may be easier if [...]

2-12 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the Keyboard (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. • Small flat- head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the key board cover (page 2-10). [...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-13 Figure 2-9. Disc onne cting the Key boa rd Cable Reassembly Notes • L ay the key board face down on the top case forward of its norm al position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the ke y board into their slots in the top case, [...]

2-14 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the Hard Disk Driv e (HP Authorized Service Prov iders Only ) Table 2- 7. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (10 G B, 9.5 mm, Hitachi) F1664-60902 F1664-69002 Drive, hard disk (10 G B, 9.5 mm, Hi[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-15 Figure 2-10. Remov ing the Hard Disk Drive 5. Loosen all four screws in the underside of the hard driv e carrier (the carrier retains the screw s), then slide the drive back and up out of the case. Figure 2-11. Remov ing the Hard Disk Carrier Pin connector[...]

2-16 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) 6. Carefully rem ove the pin connector from the end of the drive by working alternately at each side, so that the connector sli des off evenly wit hout bending the connector pins. Reassembly Notes • Carefully put the pin connector back onto the pins on the end of the new[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-17 Recovering and Rei nstal l ing Softw ar e You can use the Recovery CDs to recover an original bui ld or reinstall the HP custom soft ware. To recover a specific appli cation, see “To recover an appl ication” in the Reference Guide . The Recovery CDs provide all HP no[...]

2-18 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the Display A ssembly (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cov er (page 2-1[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-19 Figure 2-12. Remov ing the Display Reassembly Notes • While instal ling the hinge screws, support the display so that it remains approxim ately flat. • Before installi ng the switchboard PCA, make sure the large displ ay cabl e lies withi n the notch in the hinge sad[...]

2-20 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Installing a New Display A ssembly When installing a new display , y ou must m ake sure to set the DI P switches on the video PCA to match the particular display assembly . Caution Setting the DIP switches improper ly could dam age the display assem bly . 1. Fi nd the manu[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-21 As an example, the foll owing figure shows the DI P switches set to OF F- ON-ON-ON: Figure 2-13. Vid eo PCA DIP Switch es 2 13 4 F O F[...]

2-22 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the Top Case (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cov er (page 2-10). • K[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-23 8. Release the CD player PCA cable from the motherboard. Figure 2-15. Remov ing the T op Case Reassembly Notes • Make sure the touch pad cable and speaker cable connect ors are fully inserted squarely in their sockets. • Make sure the tabs along the edges of t he cas[...]

2-24 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the CD Player PCA (selected models) (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board co[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-25 Remov ing the Hinge Saddle Set (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cov er (page 2-[...]

2-26 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) 4. Remov e the retaining screws from the back of the not ebook, just below the di splay hinges. 5. Remov e both retaining screws from the hinge saddl e set. 6. Li ft the hinge saddle set out of the notebook. You may need to free the hinge saddl e from the cl ip in the bott[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-27 Remov ing the Video PCA (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cov er (page 2-10). ?[...]

2-28 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) 4. Remove all three retaining screws from the PC A, and carefully lift it off of the connectors underneath it. Figure 2-19. Removing the Video P CA Reassembly Notes • Set the DIP switches on t he new PCA to match the settings from the PCA you are replacing and the notebo[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-29 Remov ing the Heatsink A ssembly (w ith Fan) (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board c[...]

2-30 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the CPU Module (HP Authorized Service Prov iders Only ) Table 2-10. CPU M odule Replacement Part Numbers Description Part Number Exchange Part Number Module, C PU (AM D Athlon, 1.1 GHz) 1822-0582 F3930-69101 Module, C PU (AM D Athlon, 1 GHz) 1822-0259 F2409-69104[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-31 Figure 2-21. Re moving the CPU Module Reassembly Notes • Two of the CPU module’s corners hav e no pins, and two corners of the CPU socket have no hol es. Align the module for reinstallation accordingly . • Make sure none of the m odule’s pins are bent or otherwi [...]

2-32 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the Floppy Disk Driv e (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . • Key board cov er (page 2-10). • Key board (page 2- 12). • Di[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-33 Figure 2-22. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA lies under the floppy disk drive bracket. • Make sure the headphone PCA cable is not trapped under the floppy disk driv e. Screws, M2.5x 4 mm ( 2 )[...]

2-34 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing the CD/DVD Driv e (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . • Key board cov er (page 2-10). • Key board (page 2- 12). • Hard di[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-35 Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. • 5 mm hexagonal socket screwdri ver. When Inst alling a New Mo therboard Before replacing the m otherboard, you m ust (if possibl e) elec[...]

2-36 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) 6. Disconnect the cable from the headphone PCA, and remove the PCA. 7. Remov e the CPU standoffs. 8. Remov e the CD/DVD dri ve support f rom near t he right rear corner of the m otherboard. 9. Lift the front edge of the m otherboard slightly , then li ft the m otherboard f[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-37 Reinstalling the Motherboard Reassembly Procedure 1. Insert the I /O connectors through their openings i n the bottom case, then lower the m otherboard into place. • Be careful not to tr ap the modem or m odem/L AN cable(s) or headphone PCA cable under the motherboard [...]

2-38 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Replacing the Bottom Case Installation Proce dure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial num ber label and instal l a new overlay , or create a new serial number l abel using the steps below. 3. If y ou need to install or replace the PCMCIA[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-39 Installing a New Serial Number Label Download th e latest version of the serial number label template (Microsoft Word format) from the Partnership web site (see page vi) under Support /Service in Techni cal Support Inform ation, or from http://www.mcd.hp.com . Store it w[...]

2-40 Rem oval and Replacem ent HP Omnibook XE3 (T echnology Codes GE and GD) Remov ing Notebook Components (HP Authorized Service Prov iders Only ) Required Equipment • #0 Phillip s screwdriver. • Small flat- blade screwdriver. • 5 mm hexagonal socket screwdri ver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the batter[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Rem oval and Replacem ent 2-41 Component Removal Procedure Additional Steps Key board See page 2-12. PCA, CD play er See page 2-24. PCA, headphone Keyboard cover (page 2-10). Keyboard (page 2-12). Display assembly (page 2-18). Top case (page 2-22). Hinge saddle set (page 2-25). Remove the retaining sc[...]

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HP Om nibook X E3 (Tec hnology Codes GE and GD) Troubleshooting and Diagnostic s 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identify ing faul ty components. • Troubleshooting inform ation  Checking for customer abuse (page 3- 3). [...]

3-2 Troubleshooting and Diagnostic s HP Om nibook X E3 (Tec hnology Codes GE and GD) Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow t he basic troubleshooting st eps shown below. Check the customer' s des cri ptio n of the problem and an y supportin g informa[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-3 Checking for Customer A buse Some unit s may appear to hav e been damaged by custom er abuse. Use these guidelines t o help determine if this is the case: • If t he shipping box is seriousl y dam aged, custom er abuse cannot be declared. • If t he damage could[...]

3-4 Troubleshooting and Diagnostic s HP Om nibook X E3 (Tec hnology Codes GE and GD) Troubleshooti ng the Pr oblem Record pertinent inform ation about t he notebook: • Model and serial num ber. • Operating sy stem and v ersion. • Software v ersion (hidden file c:v ersion.inf). • BIOS v ersion. • Accessories and peripherals used. Analyze [...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-5 Suggestions for Tr oubl eshooting Table 3-1. Scope of Diagnostic Tools Function e-DiagTools Powe r-On Self-Test Sy card PCCtest 450 DMI/TopTools (if installed) BIOS Se tup Bootup Tests Describes Configures Processor Tes ts (System menu) Tests Descr ibes Memory Tes[...]

3-6 Troubleshooting and Diagnostic s HP Om nibook X E3 (Tec hnology Codes GE and GD) If y ou cannot is olate the cause of a problem using the abov e diagnostic tools, use t he suggestions in the following t able to help find the probl em. Table 3-2. Troubleshooting Suggestions Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Ce[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Error message such as “Invalid system disk” or “Auto IDE error”. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Hard d[...]

3-8 Troubleshooting and Diagnostic s HP Om nibook X E3 (Tec hnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Notebook has short operating time. Turn down display brightness. Check timeout settings in Power Options in C ontrol Panel. Restart computer, press F6 when HP logo appears, and [...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Standby /resume General problems. Close all applications before going into (or allowing notebook to enter) standby or hibernate mode. If problem appears after installing new so[...]

3-10 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Display Dark display, no light. Make sure notebook is turned on and warmed up. Check power supply . Adjust display brightness. Press Fn+F5 several times. Make sure SD RAM module[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments TV display does not work properly after resuming from standby. Use BIOS Setup to set Video Display Device to Auto. Cannot switch to T V display by pressing Fn+F5. Fn+F5 switch[...]

3-12 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments CD/DVD drive Particular CD or DVD not playing properly. Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD w as created on CD-RW[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Problems with display resolution or color when play ing DVDs. Set resolution or color depth before starting DVD player. You cannot change these once DVD player is started. Som[...]

3-14 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Mouse External PS/2 mouse doesn’t wor k. Check connection. Put notebook in standby mode or turn it off before attaching mouse. Install all drivers included with mouse. Restart[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Serial mouse doesn’t work. Check connection. Restart notebook. Check mouse and ports settings in Control Panel. Make sure mouse w as installed according to manufacturer’s [...]

3-16 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Modem doesn’t dial or no dial tone. Check all cables and connections. Connect a standard telephone to the phone line and make sure the line is working. Try another telephone l[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-17 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Modem connects, but transferred data is bad. Verify settings in Control Panel. Make sure parity , speed, word length, and stop bits match on sending and receiving modems. Disa[...]

3-18 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments LAN/Network General problems. Check cables and connections. Try connecting computer to another network station (if applicable). Try connecting cable to another computer or netwo[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-19 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments PC card Miscellaneous problems. Remove and reinsert PC card. Restart notebook. Try card in other slot or in another computer. Check for conflicts or refresh device list in Dev[...]

3-20 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Notebook gets abnormally hot. Alw ays set notebook on a flat surface, so air can flow freely around and underneath. Make sure air v ents are clear. Check heatsink installation. [...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-21 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Cente r: Comments Notebook still on but stops responding. Press Ctrl+Alt+Del and end any application not responding. Slide and hold power sw itch four seconds to turn off and reset notebook, th[...]

3-22 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooti ng and repairing the notebook: • e-DiagTools di agnostic program (below). • Power-on self- test (page 3- 28). • Sy card PCCtest 450 PC Card (page 3-31). ?[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-23 Running e-DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start t he diagnostic test. 3. When the menu appears, press Ent er to run e-DiagTools. 4. The first tim e y ou run the program, y ou are prom pted to select t he language for t[...]

3-24 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) 15. Optional : Open t he Support Ti cket. I n Windows, click Start , Programs (or All Programs), HP e-DiagTools, e-DiagTools for Window s. 16. Click View to di splay the Support Ticket. 17. To add informat ion about the problem , click Com ment s and ty pe the info[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-25 Interpre ting the Resul ts The following tabl e lists test groups, error codes, and suggestions for follow- up actions. Consider these suggestions in com bination wi th other troubleshoot ing informat ion. Table 3- 3. e-DiagT ools Error Codes Code Suggestions Sy [...]

3-26 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Code Suggestions Key board T ests 0400h – 0401h Replace the m otherboard. 0410h – 0414h Check t he k eyboard ribbon cable c onnec tion. Replace the k eyboard. Replace t he mot herboard. 0415h Repl ac e the keyboard. Repl ac e the switchboard PCA . Replace t he [...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-27 Code Suggestions TI CardBus Tests 1201h Rem ove any m i ni -P CI PCA and repeat t he test . 1202h – 1203h Replace the m otherboard. 1205h – 1206h Insert a di f f erent PC Card and repeat t he t est. Replace the P CMCIA sock et . Replace t he mot herboard. 120[...]

3-28 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the def ault setting), pres s Esc dur ing boot to see POST mes sages. The PO ST (power-on self-t est) is a series of initialization routines and diagnostic tests that the system BIOS runs when the not[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-29 The following tabl e lists POST messages and explanati ons for reported problems. I f the sy stem fails after y ou make changes in BI OS Setup, reset the notebook, ent er BIOS Setup, and instal l the defaults or correct the error. Table 3- 5. POST M essages Messa[...]

3-30 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Message Description 02F5: DM A Test Failed ServerBIOS 2 t est error: Cannot write to extended DMA (Direct Mem ory Acc ess) regis ters. 02F6: Softw are NMI Fai led S erverBIOS2 t est error: Cannot generate sof t ware NMI (Non-Maskable Interrupt ). 02F7: Fail- Safe T[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-31 Sy card PCCtest 450/460 CardBus Card (Optional) The PCCtest 450 and 460 CardBus Cards (version 1.05) avai lable from Sycard Technol ogy are t he only recom mended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMC IA card. Each is a Typ[...]

3-32 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Desktop and Window s M anagement Interf aces (DM I/ WM I) Note HP TopTools ar e not supported on Pavilion m odels. The Desktop Management Interface and Windows Managem ent Instrum entation are basically sets of rules for accessing information about a com puter. DMI[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-33 BIOS Setup U tility The BIOS Setup utility provides access to basic configuration settings. I t is independent of the operating sy stem. Running the BIOS Setup Utility 1. Restart the computer. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility.[...]

3-34 Tr oubleshooting and Diagnostics HP O mnibook XE3 (T echnology Codes GE and GD) Sy stem Devices Menu Description Default PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices when an ex ternal PS/2 mouse is connected. Auto External Fn Key Not on all models. Sets whether left Ctrl+left Alt on an external key boar[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) T roubleshooting and Diagnos tics 3-35 Updating the Notebook’s BIOS Hewlett- Packard may from ti me to ti me prov ide updates to the notebook’s BI OS. Use e-DiagTools for Windows to downl oad and install BI OS these updates as needed. Caution The BIOS update com pletely replaces the pr evious BIOS[...]

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HP Om nibook X E3 (Tec hnology Codes GE and GD) Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an expl oded view of t he notebook, and the followi ng lists of parts: • Replaceable parts for technology code GE (page 4-3) and technology code GD (page 4-5). • Accessory replaceable parts (page 4- 7). • Part number reference (page[...]

4-2 Replac eable Parts HP Omnibook XE3 (T echnology Codes GE and GD) Figure 4-1. E xploded View[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Replaceable Parts 4-3 Table 4-1. Replaceable Parts for Technology Code GE Models Description Part Number Exchange User - Part Number Repl. 1 B attery, Li-Ion (6-cell) F3925-60902 Yes 1 B attery, Li-Ion (9-cell) F3925-60901 Yes 1 B attery, NiM H F3925-60903 Yes 2 C ase, bottom F3925-60960 No 3 C ase, t[...]

4-4 Replac eable Parts HP Omnibook XE3 (T echnology Codes GE and GD) Description Part Number Exchange User - Part Number Repl. Kit, screws (includes all screw s needed to replace all notebook FRUs) F3925-60976 No 18 Screw, M 2.5x4 mm (see above kit) No 19 Screw, M 2.5x5 mm (see above kit) No 20 Screw, M 2.5x8 mm (see above kit) No 21 Standoff screw[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Replaceable Parts 4-5 Table 4-2. Replaceable Parts for Technology Code GD M odels Description Part Number Exchange User - Part Number Repl. 1 B attery, Li-Ion (9-cell) F2111-60901 Yes 2 C ase, bottom F2330-60914 No 3 C ase, top (defeatured) F2300-60903 No 3 C ase, top (full-featured) F2111-60947 No 4 [...]

4-6 Replac eable Parts HP Omnibook XE3 (T echnology Codes GE and GD) Description Part Number Exchange User - Part Number Repl. Kit, LCD screw covers (includes covers for all display sizes) F2111-60914 Yes Kit, screws (includes all screw s needed to replace all notebook FRUs) F2111-60972 No 18 Screw, M 2.5x4 mm (see above kit) No 19 Screw, M 2.5x5 m[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Replaceable Parts 4-7 Table 4- 3. A ccessory Replaceable Parts Description Part Number Exchange User Part Number Repl. AC adapter, auto (72-watt, Europe only) F2297-80001 Yes Adapter, PS/2 “Y” (F1469A) F1469-80001 Yes Auto/airline AC adapter (75-watt) F1455-80003 Yes Power cord, replacement (Austr[...]

4-8 Replac eable Parts HP Omnibook XE3 (T echnology Codes GE and GD) Note In the Part Number colum n in the f ollowing table, parts are labeled with their m odel’s technology code (GE or GD). Parts with no label can be used on m odels of either c ode. Table 4- 4. Part Number Reference Part Number Exchange Description User (technology code) Part N[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Replaceable Parts 4-9 Part Number Exchange Description User (technology code) Part Number Repl. F2111-60919 Keyboard, Spanish No F2111-60935 Keyboard, Japanese No F2111-60939 (GD) Cover, keyboard No F2111-60941 PCA, switchboard No F2111-60946 PCA, CD player No F2111-60947 (GD) Case, top (full-featured[...]

4-10 Replaceable Parts HP Om nibook XE3 (T echnology Codes GE and GD) Part Number Exchange Description User (technology code) Part Number Repl. F2409-60907 PCA, mini-PCI (LAN/modem) Yes F2409-60908 PCA, mini-PCI (LAN/modem) M alaysia Y es F2409-60909 PCA, mini-PCI (modem) Yes F2409-60910 PCA, mini-PCI (modem) M alaysia Yes F2409-60912 (GE) PCA, vid[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Referenc e Inform ation 5- 1 5 Reference Information This chapter includ es the following reference information: • Password removal pol icy . • Display quality statement. Passw ord Removal Policy If the user forgets t he syst em password, the user cal ls HP Customer Care to determ ine the proper r[...]

5-2 Ref erence Inf orm ation HP Om nibook X E3 (Tec hnology Codes GE and GD) Hew l ett-Packard Display Quality Statement TFT (Thi n Fi lm Transi stor) display manufact uring is a highly precise but imperfect technology , and manufacturers cannot produce large display s that are cosm eticall y perfect. Most , if not all, TF T display s exhibit som e[...]

HP Om nibook X E3 (Tec hnology Codes GE and GD) Referenc e Inform ation 5- 3 Table 5- 1. XE3 TFT LCD Guid elines (13.3/14.1/15.0-in XG A , 15.0-in SXGA +) Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (brig[...]

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1. Product Inform ation 2. Rem oval and Replacem ent 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Inform ation English Printed in Taiw an Part Number ( P)F2113-90026 Part Number ( P)F2113-90026 Part Number ( P)F2113-90026 Part Number ( P)F2113-90026[...]