HP (Hewlett-Packard) XM600 manual

HP Kayak XM600 Desktop Troubleshooting Guide Ydts.bok Page 1 Friday, December 17, 1999 10:35 AM[...]

Notice The infor mation contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, incl uding, but not limited to, the impl ied warranties of merchantability and f itness for a particul ar purpose. Hewlett-P ackard shall not be li able for err ors contained her ein or [...]

3 Contents Y our PC W orkstat ion does not sta rt correctly, or doe s not start at all. Refer to page 7. For example, the monitor is blank, error mess ages during boot, beep cod es emitted. Y our PC W orkstation starts normally, but you are having pro blems configuri ng. Refer t o page 19. For example, hardware not detected, mous e doesn’t work p[...]

Intr oduc tion 4 Introduction This manual i s for anyone who wants to: • Trouble shoot p roblems o n the PC Wo rkstatio n • Find out where to get mo re informatio n and suppor t. For infor mation about setting up and using your PC W orkstation, refe r to the User’ s Guide that came with your PC W orkstation. It is also available on HP’ s we[...]

5 Introd uction Safety Info rmation WARNIN G There is a dange r of explosion if the batter y is incorrectly inst alled. For your safety, neve r attempt to r echarge, disasse mble, or bur n an old bat tery. Only replac e the battery with the sam e or equiva lent ty pe, as recomm ended b y the manufacturer. The b attery in this PC is a lithium b atte[...]

Intr oduc tion 6 Ydts.bok Page 6 Friday, December 17, 1999 10:35 AM[...]

Your PC Workstation Does Not Start Correctly Symp tom Type of Problem Case 1 When the power button is pressed, the P C Workstation sh ows no sign of activ ity at all: • PC Workst ation may not be c orrectly connect ed to the power s upply. Refer to p age 9. • Mon ito r is bl ank . • No hard disk drive or fan noise. • Status LED do es not li[...]

8 Helpful In formation Checking Onboard RIMM and Memory Expansio n Card Memory Installation. Refer to page 13. EMU (Error Message Utility) Description. Refer to page 14. Beep Code Table. Refer to page 16. Troublesho oting BIOS Problems: • Updating the BIOS . Refer to pa ge 31. • Rest oring BIOS D efaul t Set tings . Refer to pa ge 31. • Clear[...]

9 Case 1 — If There Is No Activ ity A t All Case 1 — If There Is No Activity At All When the power button is pre ssed, the PC W orkstat ion shows no si gn of activity at all. The mo nitor is blank, there is no sound from the har d disk drive or fan, or the status LED do es not light up. • Monitor is blank. • No hard disk d rive or fan noise[...]

Case 2 — Monitor Is B lank 10 Case 2 — Monitor Is Blank When the power button is pressed, the PC W orkstation appears to boot (sound fro m the hard disk dri ve and fan, and status LED is green), bu t the monitor is blank. • Hard disk drive and fan can be h eard. • Status LED is GREEN . Press the power button and keep it pr essed for about 5[...]

11 Case 2 — Moni tor Is Blan k NOTE If the mon itor goe s blan k or bec omes cor rupt dur ing a Win dows bo ot, refer to “Case 5 — Scre en Goes Blank or Corrupt Im age” on page 1 7. Dual monitor or mult i-monitor configuration problem If you have a dual monitor video card installed, but only one m onitor, check that it is connected to Outpu[...]

Case 3 — Detected Har dware Configur ation Error 12 Case 3 — D etected Hardware Configurati on Error When the power button is pressed, the hard disk dri ve or fan can be heard, but the PC W orkstation does not boot. The monitor remains blank and the status LED is red. HP MaxiLi fe has detected a hardware error . • Hard disk drive and/or fan c[...]

13 Case 3 — Detected Hardware Co nfiguration Error Memory Installation NOTE Use onl y the HP memor y modu les provi ded fo r your PC Workstatio n mod el. If you want to fi nd out abo ut availab le acce ssories for your PC Wo rkstatio n, refer to t he HP Access orie s We b site at : http://www.hp.com/go/pcaccessories . NOTE An RDRAM Termin ator mo[...]

Case 4 — Boot Process Fails 14 Case 4 — Boot Process Fails When the power button is pre ssed, the PC W orkstat ion starts to boot and there is activity on the monitor , but the boot process then fails with an error message. Status LED flashes red. A beep code may be emitted. A configuration error has been detected. • Boot process fails with a[...]

15 Case 4 — Boot Process Fails Category # 2: If the error is onl y a warning (i. e. key stuck), the POST should prompt: WARNING 1 1. After a timeout period of five seconds without any interv ention, the system resumes to boot. 00100 Keyboard Error Category # 3: If the error is serious, the POST should prom pt: 00xx The BIOS has detected a serious[...]

Case 4 — Boot Process Fails 16 If There Is a Beep Code During Boot If an error occurs dur ing the POST , which prevents the PC W orkstation from starting, the sy stem issues a beep code befor e attempting to display the erro r in the uppe r left corne r of the screen. Beep codes are useful for identifying t he error when the sy stem is unable to [...]

17 Case 5 — Screen Goes Blank or Corrupt Image Case 5 — Screen G oes Blank or Corr upt Image When the power button is pre ssed, the PC W orkstat ion starts to boot and there is in itially some activi ty on th e monitor , but then the scre en goes blank o r the im age is cor rupt. • Screen becomes blank. or • Image is cor rupt. NOTE Before r[...]

Case 5 — Screen Goes Blank or Corr upt Image 18 Ydts.bok Page 18 Friday, December 17, 1999 10:3 5 AM[...]

Configuration Prob lems If your PC W orkstation boots nor mally , but yo u are having pro blems configuring different parts of your PC W orkstation. Symptom T ype of Problem PC Workstation starts to boot, but a POST (Power- On Self-Test ) error me ssage is displayed on the screen. • CMOS test erro r. Refer to p age 21. • Keyboard or mouse ar e [...]

Conf iguration Proble ms 20 Helpful In formation Troublesho oting BIOS Problems: • Updating the BIOS. Refer to page 31. • Resto ring the BI OS Def aul t Setti ngs. Refer to pa ge 31. • Clearing the CMOS. Refer to page 32. • Reco vering the BIO S (Cris is Mod e). Refer to page 3 3. System Board Switche s. Refer to pa ge 34. Using the HP Set [...]

21 Configuratio n Proble ms If There Is a CMOS Test Error If There Is a CMOS Test Er ror NOTE Before removing the cover, always switc h off the d isplay and PC Workstation. Discon nect the po wer co rd and any ac cesso ry cable s. When checks have bee n compl eted, cl ose th e PC Worksta tion an d reco nnect t he power cord and accessory cable s. V[...]

Conf iguration Proble ms If There Is a Keyboard T est Error 22 If There Is a Keyboard Test Err or NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer co rd and any ac cesso ry cable s. When checks have bee n compl eted, cl ose th e PC Worksta tion an d reconn ect t he power cord and accessory [...]

23 Configuratio n Proble ms If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Erro r NOTE Before removing the cover, always switc h off the d isplay and PC Workstation. Discon nect the po wer co rd and any ac cesso ry cable s. When checks have bee n compl eted, cl ose th e PC Worksta tion an d reco nnect t he power cor[...]

Conf iguration Proble ms If There Is a Hard Disk, DVD, CD-RW or CD-RO M Test Error 24 If There Is a Ha rd Disk, DVD, CD-RW or CD -ROM Test Error NOTE Before removing the cover, always switc h off the displa y and PC Work station. Discon nect the po wer co rd and any ac cesso ry cable s. When checks have bee n compl eted, cl ose th e PC Worksta tion[...]

25 Configuratio n Proble ms If Th ere Is a Ser ial or Parallel P ort Test Error If There Is a Serial or Pa rallel Port Test Error NOTE Before removing the cover, always switc h off the d isplay and PC Workstation. Discon nect the po wer co rd and any ac cesso ry cable s. When checks have bee n compl eted, cl ose th e PC Worksta tion an d reco nnect[...]

Conf iguration Proble ms If You Cannot Tu rn Off You r PC Workstation 26 If You Cannot Turn Off Your PC Workstation If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the Setup prog ram . Symptom... Check that... How... PC W orkstation does not make a buzzing or beeping sound when y ou press the pow er b [...]

27 Configuratio n Proble ms If Your PC Works tati on Has an Audi o Problem If Your PC Workstation Has an Audio Problem Symptom... Solution.. . No sound when r unning an y app licat ion s. If you are using Windo ws NT 4.0, check the volume, mut e, and balance se ttings. Refer t o the operating s ystem documentation for more information. Absence of s[...]

Conf iguration Proble ms If Your PC Workstation Has a Software Problem 28 If Your PC Workstation Has a Software Pro blem Symptom... Solution... Green power indicator light is illumin ated, but some softwar e won’t run. • Refer to the application software documentation and/or the operating system documentation for guidance. • If the software i[...]

29 Configuratio n Proble ms If the PC Wo rkstation Cl ock Is Not Keeping Tim e Correctly If t he PC Wo rkst ation Cloc k Is Not Keeping Tim e Correctly WARNING There is a danger of explos ion if the batt ery i s inco rrectly i nstal led. For your safet y, never attempt to r echarge, d isassemble, or burn the old battery. Replace th e battery on ly [...]

Conf iguration Proble ms If You Have Problems Using the Euro Symbol 30 If You Have Problems Using t he Euro Symbol If your keyboard has a Euro symbol key , it can only be used wi th operating sy st ems and appli cations that support this featur e. • Only the latest operating systems, such as Windows 98, provide integrated support for the Euro sym[...]

31 Configuratio n Proble ms Trou bl esho oting BIO S Prob lems Troubleshooting BIOS Probl ems The BIOS is a set of program routines that gives the PC W orkstation its fundamental oper ational character istics. Many problem s with your PC W orkstation can be solved by updati ng (flashing) the BIOS (Basic Input Output Sy stem). NOTE It is reco mmen d[...]

Conf iguration Proble ms Troublesho oting BIOS Problems 32 Clearing the CMOS 1 Turn off the PC Workstation, disconn ect the power cord and data cables, then remove the cover. 2 Set the system board switch 8 to the ON position to clear the C MOS memor y. 3 Replace the cover, and only reconnect the power cord. 4 Reboot the PC Workstation. A message s[...]

33 Configuratio n Proble ms Trou bl esho oting BIO S Prob lems Recovering the BIOS (Crisis Mode) If for some reason the BIOS is corrupted an d the standard flash cannot be used, use t he BIOS Reco very Mode (excepti onal BIOS r ecovery operation) to restore the BIOS. T o do this: 1 Obtain a bootable DOS floppy disk. 2 Copy the BIOS files o n to the[...]

Conf iguration Proble ms System Bo ard Swit ches 34 System Board Switches There are ten sy stem board switches used for configura tion, numbered from 1 to 10. A certain number of these are reserv ed (switches 1, 2, 3, 4, 5) and should not be modif ied, other wise it coul d lead to a sy stem failure. NOTE A limit ed num ber of early HP Kayak XM600 s[...]

35 Configuratio n Proble ms Using the HP Se tup Program Using the HP Setup Prog ram The Setup program all ows you to vi ew and chan ge the configuration of your PC W orkstation, such as the passwords and boot de vice order . Follow these instructions to check the configur ation. First, Turn On or Restart Your PC Workstation If your PC W orkstation [...]

Conf iguration Proble ms More Tr oublesho oting for Drives 36 More Troubleshooting for Drives This section pr ovides more informati on on how to solve prob lems with your drives or accessory boards. WARNING Be sure to disc onnect th e power cord a nd any telecommuni cation cables fr om your computer bef ore you r emove the cover to check t he cable[...]

37 Configuratio n Proble ms Mor e Tr oub les hoot ing for Dri ves If the Hard Disk Activity Light Does Not Work If the hard disk activity light does not fl icker when the PC W orkstation is accessing the har d disk drive: 1 Check that the contro l panel connector is firmly attached to the system board. 2 Check that the disk power and data cables ar[...]

Conf iguration Proble ms More Tr oublesho oting for Drives 38 CD-ROM, DVD or CD-RW Door Does No t Open If you have d ifficulty re moving a disk from the drive (du ring a power failure fo r example), you can use the manual eject button. For example, to eject a CD-RO M using the manual eject button: 1 With a thin, solid rod, such as the end of a pape[...]

Troubleshooting with HP DiagTools HP DiagTools is an accurate and reliable utili ty that helps you di agnose any potential hard ware-related pro blems. Wi th this utility you can: • Check the hardware configuration and verify that it is functioning correctly. • Test individual hardware components. • Diagnose hardware-rel ated problem s. • O[...]

Troubleshooting with HP DiagTools 40 If you are running the diagnostics from a CD-ROM, then the foll owing settings must also be checked. ❒ In the Security menu, set all Hardware Pr otection items to “Enabled” or “Unlocked” (if app licable). Ensure al so that Booting from the CD-ROM is enabled. ❒ In the Boot me nu, the CD-ROM drive is c[...]

41 Troubleshooting with HP DiagTools 4 When DiagTools starts, it will display a welcome scr een. Foll ow the on-screen instructions to carry out the diagnostic tests. The different available tests are descr ibed below. HP DiagTools Hardware Tests The following hardware tests can be performed from HP Di agT o ols: ❒ Hardware Detection . Automatica[...]

Troubleshooting with HP DiagTools 42 Producing a Sup port Ticket To produce a comple te record of your system’s configuration and test results, you will need to create a Support Ticket If you are using HP DiagTools f rom the hard disk drive, a fl oppy disk drive is re quired to store the Suppo rt Ticket file. If you are using HP DiagTools from a [...]

Recovering Har d Disk Drive Conten ts In the unlike ly event of a hard disk crash, you can r ecover your PC Workstation’s preloade d operating system and software using the PC Image Engineer — Image Creation an d Recovery CD-ROM 1 supplied with your PC Workstation. Some of the available functions on the Image Creation and Recovery CD-ROM are de[...]

Recovering Hard Disk Drive C ontent s 44 Recovering Prelo aded Drivers Y ou can use the Image Creation and Recovery CD-R OM to reinstall drivers that were delivered with the PC W orkstation. T o do this, inser t the CD-ROM into the CD- ROM drive . Automatically an H TML file is displayed. Using your web browser , navigate through the CD -ROM to fin[...]

Other Sources of Inform ation Getting Online Support for Troubleshoot ing HP’ s support web si te provides extensive support mater ial that can help you troublesho ot problems o n your PC W orkstation: • Documentation for your PC Wor kstation (described below) • BIOS updates (including the upgrade util ity and instructions) • The latest dri[...]

Hewlett-Packar d Support and Information Services Y ou can learn more about HP se rvice and support fr om the suppor t We b s i t e : www.hp.com/go/kayaks upport . Collecting Informati on Before Contacting HP Support It is recomm ended that befor e contacting HP Support you n ote down some of the information mentioned below . This will help HP supp[...]