IBM A40 TYPE 6840 manual

Ha rd w are M ai n te nan ce M an ual A40 T yp e 6 8 40 A40P T yp e 6 8 4 1 A40i T yp e 2 2 7 1 IBM N etV ista C o m p u t e r [...]

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Ha rd w are M ai n te nan ce M an ual A40 T yp e 6 8 40 A40P T yp e 6 8 4 1 A40i T yp e 2 2 7 1 IBM N etV ista C o m p u t e r [...]

Note: Before using this information and the pr oduct it supports, be sure to read the general information under “Notices” on page 138. Second Edition (November 2000) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNA TIONAL BUSINESS MACHINES CORPORA TION PRO[...]

Contents Chapter 1. General Checkout . . . . . . 1 Chapter 2. General Information . . . . . 3 Features . . . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . . . 5 Chapter 3. Diagnostics . . . . . . . . 7 Setup Utility program . . . . . . . . . . . 7 Product Recovery Pr ogram menu . . . . . . . 8 Diagnostics . . . . . . . . . . . [...]

Chapter 9. About this manual . . . . . 93 Important Safety Information . . . . . . . . 93 Chapter 10. Related Service Information . . . . . . . . . . . . . 95 Safety notices (multi-lingual translations) . . . . 95 Safety Information . . . . . . . . . . . . 125 General Safety . . . . . . . . . . . . 125 Grounding r equirements . . . . . . . . 125 El[...]

Chapter 1. General Checkout This general checkout procedur e is for type 2271/6840/6841 computers. Attention: The drives in the computer you are servicing might have been r earranged or the drive startup sequence changed. Be extremely car eful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you [...]

If NO, continue to 002 . If YES, pr oceed to 003 . 002 If the Power Management feature is enabled, do the following: 1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 7) 2. Select Power Management from the Configuration/Setup Utility pr ogram menu. 3. Select APM . 4. Be sure APM BIOS Mode is[...]

Chapter 2. General Information Features The NetV ista type 2271/6840/6841 computers are available in 5 x 7 (five I/O adapter slots, plus one AGP slot, and seven drive bays). v T ype 2271 is the minitower with the A40 board and modem. v T ype 6840 is the minitower with the A40 board. v T ype 6841 is the minitower with the A40P boar d. Not all models[...]

Input/output features v 25-pin, ECP/EPP parallel port v One or two 9-pin serial ports v Four 4-pin, USB ports v Standard mouse port v Standard keyboard port v 15-pin monitor port v Three audio connectors (line/headphone out, line in, and microphone) v Joystick/MIDI connectors (some models) Expansion v Drive bays: 7 v PCI expansion slots: 5 v One AG[...]

v Sun Solaris 2.5.1 or later v Novell NetW are V ersions 3.2, 4.1 1, 5.0 Specifications Dimensions Height: 445 mm (17.5 in.) W idth: 165 mm (6.5 in.) Depth: 502 mm (20.5 in.) W eight Minimum configuration as shipped: 14.0 kg (30 lb) Maximum configuration: 17.3 kg (38.0 lb) Environment Air temperature: System on: 10° to 35°C (50° to 95° F) Syste[...]

6 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Chapter 3. Diagnostics Setup Utility program . . . . . . . . . . . 7 Product Recovery Pr ogram menu . . . . . . . 8 Diagnostics . . . . . . . . . . . . . . . 8 Diagnostics download . . . . . . . . . . 8 Navigating through the diagnostic pr ograms . . 9 Running diagnostic tests . . . . . . . . . 9 T est selection . . . . . . . . . . . . . 9 Module t[...]

3. When the Setup Utility prompt appears on the screen during start-up, pr ess F1 . The Setup Utility menu will appear . 4. Follow the instructions on the screen. 5. When finished, select System Summary to verify that any configuration changes have been accepted. Product Recovery Program menu T ype 2271/6840/6841 machines have recovery and diagnost[...]

Navigating through the diagnostic programs Use the cursor movement keys to navigate within the menus. v The Enter key is used to select a menu item. v The Esc key is used to back up to the previous menu. v For online help select F1 . Running diagnostic tests There ar e four ways to run the diagnostic tests. 1. Using the cursor movement keys, highli[...]

v A defective device is causing another device not to be recognized. v The SCSI controller failed (on the system board or SCSI adapter). v Use the procedure in “Undetermined pr oblems” on page 75 to find the problem. If a device is missing from the list, r eplace it. If this does not correct the problem, use the procedur e in “Undetermined pr[...]

v Function Code: Represents the featur e or function within the PC. v Failure T ype: Represents the type of err or encountered. v DeviceID: Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, pr ocessor , specific SIMM or DIMM, or a device on the PCI bus. v Date: Contain[...]

Y ou can run the Start SMAR T Hard Disk T est and then continue with other diagnostic tests before r unning the Hard Drive Self-T est Results. Quick and Full erase - hard drive Diagnostics offer two har d drive format utilities: v Quick Erase Hard Drive v Full Erase Hard Drive The Quick Erase Hard Drive pr ovides a DOS utility that performs the fol[...]

v Follow instructions on screen. V iewing the test log Errors r eported by the diagnostic test will be displayed by the program as a failed test. T o view details of a failure or to view a list of test r esults, use the following procedur e from any test category screen. v Press F3 to activate the log file. v Press F3 again to save the file to disk[...]

14 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Chapter 4. Installing Options Input/Output connectors . . . . . . . . . . 15 Removing the cover . . . . . . . . . . . 15 Internal drive removal and r eplacement . . . . . 16 Installing internal drives in bays 1, 2, 3 and 4 . . 17 CD-ROM drive jumper settings . . . . . . 18 Installing internal drives in bays 5, 6 and 7 . . . 18 Hard disk drive jumpe[...]

3. Push the side cover toward the rear , using the two embosses at the back of the cover . 4. Remove the cover . Internal drive removal and replacement 16 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

1 Bay 1 - Max Height: 41.3 mm (1.6 in.) CD-ROM drive (standard in some models) 5.25-inch hard disk drive 2 Bay 2 - Max Height: 41.3 mm (1.6 in.) 5.25-inch hard disk drive 3.5-inch hard disk drive (r equires a mounting bracket) CD-ROM drive DVD-ROM drive 3 Bay 3 - Max Height: 25.4 mm (1.0 in.) 3.5-inch diskette drive 4 Bay 4 [...]

4. Install the drive into the bay . Align the screw holes and insert the two screws. 5. Connect the power and signal cables to the drive. CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive sett[...]

2. Remove the side support bar . 3. Remove the front EMC shield for the specific drive bay . 4. Pivot the lower drive bay cage outward from the computer , into the locked position. Chapter 4. Installing Options 19[...]

5. Mount DASD rails on the drive you wish to install and slide the drive along the rail guides into the unoccupied drive bay . 6. Press the tab that holds the cage in the open position and swing the cage back into operating position. 7. Connect the cables to the drive. 8. Connect the power and signal cables to the drive. 20 Hardwar e Maintenance Ma[...]

Hard disk drive jumper settings IDE hard disk drives for the NetV ista series computers use jumpers to set the drives as primary (master) or secondary (slave). Note: For drives not shown below , refer to the label on the hard disk drive for the har d disk drive settings. 1 Primary (Master) Hard Disk Drive 2 Secondary (Slave) Hard Disk D[...]

2. Remove the two metal knockouts. 1 U-bolt 2 Bolt holes 3 Nuts 3. Insert the U-bolt through the rear panel. Attach and tighten the nuts with an appropriately sized or adjustable wr ench. 4. Replace the computer cover . See “Replacing the cover” on page 26. 5. Thread the cable through the U-bolt and ar ound an object that is n[...]

2. Remove the blue adapter card retainer and slot cover for the appr opriate expansion slot. 3. Remove the adapter from its static-protective package. 4. Install the adapter into the appropriate slot on the system board. Note: If you are installing a W ake on LAN ™ supported network adapter , attach the W ake on LAN cable that came with the adapt[...]

5. Install the adapter card retainer . 6. Replace the cover and connect the cables. AGP adapter Some models come with a high-performance AGP video adapter . In some AGP adapters, the DVI connector is replaced by a r egular VGA connector . 24 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Connector Description 1 Digital video interface (DVI) connector Used to attach a digital monitor . This connector pr ovides the signals necessary to support the Display Power Management Signaling (DPMS) standard. 2 S-V ideo connector Used to attach a television set that has a S-V ideo connector . The S-V ideo cable (requir ed to connect[...]

Replacing the cover 1. Position the cover on the chassis, aligning the tabs on the cover with the slots on the chassis. 2. Slide the cover toward the front bezel of the computer until the cover is fully closed. 3. Replace the two thumb screws and engage the keylock (if any). 26 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype [...]

Chapter 5. FRU Replacements Computer exploded view . . . . . . . . . . 28 A40/A40P/A40i system board layout . . . . . 29 System board locations . . . . . . . . . 29 System board jumper settings . . . . . . . 29 Clear CMOS/Flash Boot Block Recovery . . . 30 Processor Speed Settings . . . . . . . . 30 System board memory . . . . . . . . . . 30 Instal[...]

Computer exploded view 28 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

A40/A40P/A40i system board layout 32 31 33 34 System board locations 1 CPU fan connector 18 PCI slot 5 2 Micropr ocessor 19 PCI slot 4 3 DIMM 0 20 PCI slot 3 4 DIMM 1 21 PCI slot 2 5 Power LED connector 22 PCI slot 1 6 RFID connector 23 AGP slot 7 Front USB connector 2[...]

Clear CMOS/Flash Boot Block Recovery Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover . Jumper Setting Description CMOS Reset 2-3 CMOS Reset/Flash Recovery Mode 1-2 (D) Normal Mode Note: The A40/A40P/A40i CMOS clear/recovery jumper pins are number ed as follows: v Pin 1 is the farthest from the battery . v Pins 2 and 3 a[...]

4. Install the DIMM straight down into the connector until the retaining clips close. Make sure the notches in the DIMM align with the tabs on the connector . Notches PCI extender card removal 1. Remove the cover (see “Removing the cover” on page 15). 2. Remove the machine chassis foot that is in front of the extender card. 3. Remove the 2 scre[...]

6. Remove the board from the chassis. 7. Remove the processor from the old system boar d and install it on the new system board. 8. Remove any of the following installed options on the old system board, and install them on the new system board. v Memory modules 9. Ensure that the new system board jumper settings match the old system boar d jumper s[...]

2. The speaker is secured by one tab on either side and two at the bottom. Firmly push the speaker up from the bottom until it comes out fr om the tabs. Power supply If the power-on indicator is not on, the power supply fan is not r unning, or the computer will not power-of f, use the following procedures. Check/V erify FRU/Action Check the followi[...]

Pin Signal Function 1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5 V +5 V dc 5 COM Ground 6 5 V +5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby V oltage 10 12 V +12 V dc 11 3.3 V +3.3 V dc 12 -12 V -12 V dc 13 COM Ground 14 PS-ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 No voltage Not used 19 5 V +5 V dc 20 5 V +5 V [...]

4. Remove the power supply . Chapter 5. FRU Replacements 35[...]

36 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Chapter 6. Symptom-to-FRU Index SIMM/DIMM/RIMM memory errors . . . . . . 37 Hard disk drive boot err or . . . . . . . . . 38 Diagnostic error codes . . . . . . . . . . . 39 Beep symptoms . . . . . . . . . . . . . 57 No-beep symptoms . . . . . . . . . . . . 58 POST error codes . . . . . . . . . . . . 59 Miscellaneous error messages . . . . . . . . 7[...]

Error FRU/Action 2xx-2y A memory error was detected in DIMM/RIMM socket Y Replace the DIMM/RIMM in the socket identified by the last digit of the error code. Re-run the test. If the same error code occurs again, r eplace the system board or wher e memory is on the processor car d, replace the processor card. Corrupt BIOS Information in BIOS is not [...]

Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests. See ″ Diagnostics ″ on page 7 for the specific type for information about the diagnostic programs. In the following index, X can represent any number . Diagnostic Error Code FRU/Action 000-000-XXX BIOS T est Passed 1. No action 000-002-XXX BIOS[...]

Diagnostic Error Code FRU/Action 000-197-XXX BIOS test warning 1. Make sure the component that is called out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 000-198-XXX BIOS test aborted 1. If a component is called out, make sure it is connected and/or enabled 2. Flash the syst[...]

Diagnostic Error Code FRU/Action 001-038-XXX System Extension failure 1. Adapter card 2. System board 001-039-XXX System DMI data structure err or 1. Flash the system 2. System board 001-040-XXX System IRQ failure 1. Power-off/on system and re-test 2. System board 001-041-XXX System DMA failure 1. Power-off/on system and re-test 2. System board 001[...]

Diagnostic Error Code FRU/Action 001-271-XXX System IRQ4 failure 1. Device on IRQ4 2. System board 001-272-XXX System IRQ5 failure 1. Device on IRQ5 2. System board 001-273-XXX System IRQ6 (diskette drive) failure 1. Diskette Cable 2. Diskette drive 3. System board 001-274-XXX System IRQ7 failure 1. Device on IRQ7 2. System board 001-275-XXX System[...]

Diagnostic Error Code FRU/Action 001-301-XXX System R TC Century byte error 1. Flash the system 2. System board 005-000-XXX V ideo T est Passed 1. No action 005-00X-XXX V ideo error 1. V ideo card, if installed 2. System board 005-010-XXX 005-01 1-XXX 005-012-XXX 005-013-XXX V ideo Signal failure 1. V ideo card, if installed 2. System board 005-016[...]

Diagnostic Error Code FRU/Action 005-197-XXX V ideo test warning 1. Make sure the component that is called out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 005-198-XXX V ideo test aborted 1. If a component is called out, make sure it is connected and/or enabled 2. Flash the [...]

Diagnostic Error Code FRU/Action 01 1-000-XXX Serial port Interface T est Passed 1. No action 01 1-001-XXX Serial port Presence 1. Remove external serial device, if present 2. Run setup, enable port 3. System board 01 1-002-XXX 01 1-003-XXX Serial port T imeout/Parity error 1. System board 01 1-013-XXX 01 1-014-XXX Serial port Control Signal/Loopba[...]

Diagnostic Error Code FRU/Action 014-001-XXX Parallel port Presence 1. Remove external parallel device, if present 2. Run setup, enable port 3. System board 014-002-XXX 014-003-XXX Parallel port T imeout/Parity error 1. System board 014-013-XXX 014-014-XXX Parallel port Control Signal/Loopback test failure 1. System board 014-015-XXX Parallel port [...]

Diagnostic Error Code FRU/Action 015-002-XXX USB port T imeout 1. Remove USB device(s) and re-test 2. System board 015-015-XXX USB port External Loopback failure 1. Remove USB device(s) and re-test 2. System board 015-027-XXX USB port Configuration/Setup error 1. Flash the system 2. System board 015-032-XXX USB port Device Controller failur e 1. Sy[...]

Diagnostic Error Code FRU/Action 018-195-XXX PCI Card T est aborted by user 1. PCI card 2. Information 3. Re-start the test, if necessary 018-196-XXX PCI Card test halt, err or threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 018-197-XXX PCI Card test warning 1. Make sure the component that is called [...]

Diagnostic Error Code FRU/Action 020-199-XXX PCI test failed, cause unknown 1. Go to the ″ Undetermined problems ″ section 2. Flash the system and re-test 3. Replace component under function test 020-262-XXX PCI system error 1. PCI card 2. Riser card, if installed 3. System board 025-000-XXX IDE interface T est Passed 1. No action 025-00X-XXX 0[...]

Diagnostic Error Code FRU/Action 030-00X-XXX 030-01X-XXX SCSI interface failure 1. SCSI signal cable 2. Check power supply 3. SCSI device 4. SCSI adapter card, if installed 5. System board 030-027-XXX SCSI interface Configuration/Setup error 1. SCSI signal cable 2. Flash the system 3. SCSI device 4. SCSI adapter card, if installed 5. System board 0[...]

Diagnostic Error Code FRU/Action 035-196-XXX RAID interface test halt, error thr eshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 035-197-XXX RAID interface test warning 1. Make sure the component that is called out is connected and/or enabled 2. Re-run test 3. Component that is called out in warning sta[...]

Diagnostic Error Code FRU/Action 071-199-XXX Audio port test failed, cause unknown 1. Go to the ″ Undetermined problems ″ section 2. Flash the system and re-test 3. Replace component under function test 071-25X-XXX Audio port failure 1. Speakers 2. Audio card, if installed 3. System board 080-000-XXX Game Port interface T est Passed 1. No actio[...]

Diagnostic Error Code FRU/Action 086-196-XXX Mouse Port interface test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 086-197-XXX Mouse Port interface test warning 1. Make sure the component that is called out is connected and/or enabled 2. Re-run test 3. Component that is called out in [...]

Diagnostic Error Code FRU/Action 170-195-XXX V oltage Sensor(s) T est aborted by user 1. Information 2. Re-start the test, if necessary 170-196-XXX V oltage Sensor(s) test halt, error thr eshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 170-197-XXX V oltage Sensor(s) test warning 1. Make sure the compone[...]

Diagnostic Error Code FRU/Action 175-199-XXX Thermal Sensor(s) test failed, cause unknown 1. Go to the ″ Undetermined problems ″ section 2. Flash the system and re-test 3. Replace component under function test 175-250-XXX 175-251-XXX Thermal Sensor(s) limit error 1. Check fans 2. Check Power supply 3. Micropr ocessor 4. System board 185-000-XXX[...]

Diagnostic Error Code FRU/Action 217-28X-XXX 217-29X-XXX Hard Disk Drive (SCSI) err or 1. Hard Disk Drive Cable 2. Check power supply voltages 3. Hard Disk drive (SCSI) 4. SCSI adapter card 5. System board 220-000-XXX Hi-Capacity Cartridge Drive T est Passed 1. No action 220-XXX-XXX Hi-Capacity Cartridge Drive error 1. Remove the Hi-Capacity Cartri[...]

Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X v One beep v A pause (or break) v T wo beeps v A pause (or break) v Any number of breaks 4 Four continuous beeps Use the following table to diagnose beep symptoms. Beep Symptom FRU[...]

Beep Symptom FRU/Action 3-3-4 Screen initialization failed 1. V ideo Adapter (if installed) 2. System Board Display 3-4-1 Screen r etrace test detected an error 1. V ideo Adapter (if installed) 2. System Board 3. Display 3-4-2 POST is searching for video ROM 1. V ideo Adapter (if installed) 2. System Board 4 1. V ideo Adapter (if installed) 2. Syst[...]

Symptom/Error FRU/Action No beep during POST . 1. See “Undetermined problems” on page 75. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Riser Card 6. Power Cord 7. Power Supply POST error codes Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of [...]

POST Error Code FRU/Action 08X Check SCSI terminator installation. 1. SCSI Cable 2. SCSI T erminator 3. SCSI Device 4. SCSI Adapter 101 System board interrupt failur e 1. System Board 102 System board timer err or 1. System Board 106 1. System Board 1 10 System board memory parity err or 1. Memory Module 2. System Board 111 I/O channel parity error[...]

POST Error Code FRU/Action 163 Clock not updating or invalid time set 1. T ime and Date Set? 2. CMOS Backup Battery (see “Safety Information” on page 125) 3. System Board 164 POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module 1. Run Setup. Check System Summary menu for memo[...]

POST Error Code FRU/Action 190 Chassis intrusion detector was cleared. This is information only , no action requir ed. If this code does not clear: 1. System Board 1XX Not listed above 1. System Board 201, 20X Memory data error 1. Run Enhanced Diagnostics Memory T est 2. Memory Module 3. System Board 225 1. Unsupported Memory 229 External cache tes[...]

POST Error Code FRU/Action 604 And able to run diagnostics 1. Run Setup and verify diskette configuration settings 2. Diskette Drive A/B 3. Diskette Drive Cable 4. System Board 5. Riser card 605 POST cannot unlock the diskette drive 1. Diskette Drive 2. Diskette Drive Cable 3. System Board 4. Riser card 662 1. Diskette drive configuration error or [...]

POST Error Code FRU/Action 1 102 Card selected feedback err or 1. Run diagnostics 1 103 Port fails register check 1. Run diagnostics 2. System Board 1 106 Serial option cannot be turned off 1. Run diagnostics 2. System Board 1 107 1. Serial Device Cable 2. System Board 1 110 Register test failed 1. Run diagnostics 2. System Board 1 116 Interrupt er[...]

POST Error Code FRU/Action 16XX 1. 36/38 W orkstation Adapter 1762 Hard disk drive configuration err or 1. Run Configuration. (See “Setup Utility program” on page 7.) 1780 (Disk Drive 0) 1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3) 1. See “Power supply” on page 33. 2. Hard Disk Drive 3. System Board 4. Riser card 5. Hard Disk[...]

POST Error Code FRU/Action 4612, 4613, 4640, 4641 1. Memory Module Package 2. Multiport/2 Adapter 4650 1. Multiport/2 Interface Cable 46XX Not listed above 1. Multiport/2 Adapter 2. Multiport/2 Interface Board 3. Memory Module 5600 1. Financial System Controller Adapter 5962 An IDE device (other than hard drive) configuration error 1. Run Configura[...]

POST Error Code FRU/Action 96XX 1. SCSI Adapter 2. Any SCSI Device 3. System Board 4. Riser card 10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 101 11, 101 12, 10113, 101 14, 101 15, 10116 1. Have customer verify correct operating system device drivers are installed and operational. 2. Modem 10103, 101 10, 101171 1. System Board 2. Data/Fa[...]

POST Error Code FRU/Action 10453 W r ong drive type? Information only 10454 Sector buffer test err or 1. Run diagnostics 10455, 10456 Controller err or 1. Run diagnostics 10459 Drive diagnostic command error Information only 10461 Drive format error 1. Run diagnostics 10462 Controller seek err or 1. Run diagnostics 10464 Hard Drive r ead error 1. R[...]

POST Error Code FRU/Action 109XX Check the adapter cables 1. ActionMedia Adapter/A 2. System Board 3. Riser card 1 12XX This adapter does not have cache 1. S CSI Adapter 2. Any SCSI Device 3. System Board 4. Riser card 1 19XX 1. 31 19 Adapter 121XX 1. Modem Adapter 2. Any Serial Device 3. System Board 4. Riser card 136XX 1. ISDN Primary Rate Adapte[...]

POST Error Code FRU/Action 16520, 16540 1. 6157 Streaming T ape Drive 2. 6157 T ape Attachment Adapter 166XX, 167XX 1. T oken Ring Adapter 2. System Board 3. Riser card 18001 to 18029 1. W izard Adapter 2. W izard Adapter Memory 18031 to 18039 1. W izard Adapter Cable 185XXXX 1. DBCS Japanese Display Adapter/A 2. System Board 3. Riser card 20001 to[...]

POST Error Code FRU/Action 208XX V erify there ar e no duplicate SCSI ID settings on the same bus. 1. Any SCSI Device 210XXXX Internal bus, size unknown 210XXX1 External bus, size unknown 1. SCSI Hard Disk Drive 2. SCSI Adapter or System Board 3. SCSI Cable 4. SCSI ID Switch (on some models) T ape Drive amber LED remains on 1. T ape Drive 2. SCSI C[...]

POST Error Code FRU/Action 273XX 1. 1 Mbps Micro Channel 2. Infrared LAN Adapter 27501, 27503, 27506, 27507 1. ServerGuard Adapter 2. System Board 3. Riser card 27502, 27504, 27510, 2751 1, 27533, 27534, 27536, 27537 1. ServerGuard Adapter 27509 1. Remove redundant adapters, run Auto Configuration program, then retest. 27512 1. WMSELF .DGS diagnost[...]

Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery inaccurate 1. CMOS Backup Battery (see “Safety Information” on page 125) 2. System Board Changing colors 1. Display Computer will not power-off. See “Power supply” on page 33. 1. Power Switch 2. System Board 3. Riser card Computer will not RPL from server 1. Ensure [...]

Message/Symptom FRU/Action ″ Insert a Diskette ″ icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. 1. System Board 2. Diskette Drive Cable 3. Riser card 4. Network Adapter Intensity or color varies from left to right of characters and color bars 1. Display 2. System Board No power or fan not running 1. Se[...]

Message/Symptom FRU/Action Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3. System Board Undetermined problems Check the power supply voltages (see “Power supply” on page 33). If the voltages are corr ect, return here and continue with the following steps. 1. Power-off the computer . 2. Remove or disconnect the foll[...]

76 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Chapter 7. Parts 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 © Copyright IBM Corp. 2000 77[...]

Parts listing The parts listing supports the following models: xxU, xxS, xxP , xxC, xxD, xxM, xxV , xxF , xxS, xxG, xxT . Index System (types 2271/6840/6841) FRU No. 1 Cap Handle Kit (all) 19K4934 2 Support Handle (all) 19K4936 3 Bezel Blanks Kit (all) 19K4938 4 CD-ROM Drive - Read/W rite (2271 - EAx, ECx, GBx, GCx, T Ax, TBx) (6840/6841 - none) 09[...]

Index System (types 2271/6840/6841) FRU No. 17 Memory 128MB SDRAM (2271 - none) (6840 - V AU, V AA, V A T) (6841 - V AU, VCJ) 33L3076 18 Fan Sink, non-IHS, 533 - 866 MHz (2271 - EAx, EBx, ECx, E2U) (6840 - CAx, C1U, EAx, E1U, DTG, P2U) (6841 - EAx, E1U) 10K1689 18 Fan Sink, non-IHS, 900 - 933 (2271 - GAx, GBx, GCx, G2U, T Ax) (6840 - GAx, G1U, R2U)[...]

Index System (types 2271/6840/6841) FRU No. 23 Bezel Release Bar (all) 19K4946 Chassis Assembly (all) 19K4930 Side Panel W ith Nameplate (all) 19K4942 Speakers (2271 - all) (6840/6841 - none) 10K2601 Speaker Brick - GB/UK (2271 - ECG, GCG, T AG, TBG) (6840/6841 - none) 25P5703 Speaker Brick - US/T aiwan/Canada (2271 - ECU, GCU, E2U, G2U, T2U) (6840[...]

Index System (types 2271/6840/6841) FRU No. Modem - Universal (2271 - all except ECU, GCU) (6840/6841 - none) 19K2963 Modem - Domestic (2271 - ECU, GCU) (6840/6841 - none) 19K2965 Cable Hardfile - A T A (2-Dr op) (all) 37L5098 Audio Cable (all) 75H9219 CDROM Audio Cable (all) 09N1782 Dual USB Cable (all) 22P1 188 PCI 10/100 Ethernet Adapter (6840 -[...]

T urkish - ID 179 37L2542 T urkish - ID 440 37L2543 UK English 37L2544 Y ugoslavian 37L2545 UK English (ISO) 37L2546 Japanese 37L2547 Chinese 37L2548 Korean 28L1860 Thai 37L2550 82 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Computer Power Cords Arabic 14F0033 Australian 93F2365 Belgian 1339520 Bulgarian 1339520 Canadian 93F2364 Czech 1339520 Denmark 13F9997 Finland 1339520 France 1339520 German 1339520 Hungarian 1339520 Israel 14F0087 Italian 14F0069 Latin American 6952301 Netherlands 1339520 New Zealand 93F2365 Norwegian 1339520 Polish 1339520 Portuguese 1339520 Serb[...]

ME SK Recovery CD 32P4247 ME SL Recovery CD 32P4244 ME SP Recovery CD 32P4232 ME SV Recovery CD 32P4236 ME TH Recovery CD 32P4248 ME TR Recovery CD 32P4246 ME US Recovery CD 32P4223 ME UK Recovery CD 32P4224 Recovery CDs Win 98 Machine - T ype 6840, 6841 W in 98 SE AP Recovery CD 32P4274 W in 98 SE UK Recovery CD 32P4273 W in 98 SE US Recovery CD 3[...]

Chapter 8. Additional Service Information Security features . . . . . . . . . . . . . 85 Passwords . . . . . . . . . . . . . . 85 Power-on passwor d . . . . . . . . . 85 Removing a power-on passwor d . . . . . 85 Administrator password . . . . . . . . 86 Administrator password contr ol . . . . . 86 Operating system password . . . . . . . 86 V ital [...]

5. Remind the user to enter a new password when service is complete. Administrator password The administrator password is used to r estrict access to the Configuration/Setup Utility program. If the administrator passwor d is activated, and you do not enter the administrator password, the configuration can be viewed but not changed. Note: T ype 2271[...]

T o update the EPROM using the DMI MIF Browser , use the following procedure. 1. Click Start from the desktop, then Programs . 2. Select IBM SystemV iew Agent 3. Select the Serial Number Information icon 4. Click the plus sign to expand. 5. Select the component you want to view or edit. 6. Double click on the component you want to change. 7. Enter [...]

Flash (BIOS/VPD) update procedure Attention: Refer to the information label located inside the system unit cover for any model-specific information. 1. Power-off the computer . 2. Insert the flash update diskette into drive A. 3. Power-on the computer . 4. When the Update Utility appears; select the country/keyboard, then press Enter . 5. If the co[...]

Power management Power management reduces the power consumption of certain components of the computer such as the system power supply , pr ocessor , hard disk drives, and some monitors. Advanced Power Management and Rapid Resume ™ Manager are features of some personal computers. Automatic configuration and power interface (ACPI) BIOS Being an ACP[...]

– Standby: Screen is blank, but can be restor ed immediately when any activity is detected. – Suspend: Monitor uses less power than in Standby mode. Screen image is restor ed after a few seconds when any activity is detected. – Off: Monitor power is off. Pr ess Monitor power button to restore power . On some monitors, you might have to depres[...]

The Configuration/Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer . These settings are the following: v Flash over LAN (Update POST/BIOS over Network) v W ake on LAN Flash over LAN (update POST/BIOS over network) Note: For local Flash (BIOS/VPD) update, see “Flash (BIOS/V[...]

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Chapter 9. About this manual This manual contains service and refer ence information for the IBM ® NetV ista TM Series computer types 2271/6840/6841. This manual is divided into product service sections (by machine chassis) and a related service section, as follows: v The product service sections include procedur es for isolating problems to a FRU[...]

Lea atentamente todas las declaraciones de precaución y peligr o ante de llevar a cabo cualquier operación. 94 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Chapter 10. Related Service Information Safety notices (multi-lingual translations) . . . . 95 Safety Information . . . . . . . . . . . . 125 General Safety . . . . . . . . . . . . 125 Grounding r equirements . . . . . . . . 125 Electrical safety . . . . . . . . . . . . 125 Handling electrostatic dischar ge-sensitive devices . . . . . . . . . . . .[...]

T o Connect T o Disconnect 1. T urn Everything OFF . 2. First, attach all cables to devices. 3. Attach signal cables to receptacles 4. Attach power cord(s) to outlet. 5. T urn device ON. 1. T urn Everything OFF . 2. First, remove power cor d(s) from outlet. 3. Remove signal cables from r eceptacles. 4. Remove all cables from devices. Note: In the U[...]

CAUTION: When replacing the battery , use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufactur er . If your system has a module containing a lithium battery , r eplace it only with the same module type made by the same manufacturer . The battery contains lithium and can explode if not properly used, handled, or d[...]

CAUTION: When a CD-ROM drive is installed, note the following. Use of controls or adjustments or performance of pr ocedures other than those specified herein might r esult in hazardous radiation exposure. Removing the covers of the CD-ROM drive could result in exposur e to hazardous laser radiation. There ar e no serviceable parts inside the CD-ROM[...]

≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) CAUTION: Use safe lifting practices when lifting your machine. Chapter 10. Related Service Information 99[...]

CAUTION: Electrical current fr om power , telephone, and communication cables can be hazardous. T o avoid personal injury or equipment damage, disconnect the attached power cords, telecommunications systems, networks, and modems befor e you open the server covers, unless instructed otherwise in the installation and configuration procedur es. 100 Ha[...]

PERIGO Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem efetue instalação, manutenção ou reconfiguração deste pr oduto durante uma tempestade com raios. Para evitar choques elétricos: v O cabo de alimentação deve ser conectado a um receptáculo corretamente instalado e aterrado. v T odos os equipamentos aos quais[...]

Cuidado: Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, ma[...]

Cuidado: Quando uma unidade de CD-ROM estiver instalada, observe o seguinte. A utilização de controles ou ajustes ou a execução de pr ocedimentos diferentes daqueles especificados nesta publicação pode resultar em exposição perigosa à radiação. A remoção das tampas da unidade de CD-ROM pode r esultar em exposição a radiação perigos[...]

≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Cuidado: Utilize práticas seguras para levantamento de peso ao levantar sua máquina. 104 Hardwar e Maintenance Manual A40 T ype 6840 A40P T ype 6841 A40i T ype 2271: IBM NetV ista Computer[...]

Cuidado: A corrente elétrica pr oveniente de cabos de alimentação, de telefone e de comunicação é perigosa. Para evitar ferimentos pessoais ou danos aos equipamentos, desconecte os cabos de alimentação, sistemas de telecomunicação, redes e modems antes de abrir as tampas do servidor , a menos que receba outras instruções nos pr ocedimen[...]

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Chapter 10. Related Service Information 107[...]

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Chapter 10. Related Service Information 109[...]

DANGER Pour éviter tout risque de choc électrique, ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de r econfiguration de ce produit au cours d’un orage. Pour éviter tout risque de choc électrique: v Les cordons d’alimentation du présent produit et de tous les appar eils qui lui sont connect?[...]

Attention: Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente r ecommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, pr oduit par le même fabricant. La pil[...]

≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Attention: Ce produit pèse un poids considérable. Faites-vous aider pour le soulever . Attention: Le courant électrique circulant dans les câbles de communication et les cor dons téléphoniques et d’alimentation peut être danger eux. Pour votre sécurité et celle de l’équipement, avant de retir[...]

VORSICHT Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, W artungs- oder Rekonfigurationsarbeiten durchführen. Aus Sicherheitsgründen: v Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geer detem Schutzkontakt anschließen. v Alle angeschlossenen Geräte ebenfa[...]

Achtung: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM T eilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. W enn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller .Die Batterie enthält Lithium und kann bei unsachgemäßer V erw[...]

≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Achtung: An Netz-, T elefon- und Datenleitungen können gefährliche elektrische Spannungen anliegen. Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden, ist der Server auszuschalten. Die V [...]

PERICOLO Per evitare il pericolo di scosse elettriche durante i temporali, non collegar e o scollegare cavi, non effettuar e l’installazione, la manutenzione o la riconfigurazione di questo prodotto. Per evitare il pericolo di scosse elettriche: v collegare il cavo di alimentazione ad una presa elettrica corr ettamente cablata e munita di terra d[...]

Attenzione: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttor e. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituir e tale batteria solo con un tipo di modulo uguale a quello fornito dal produttor e. La b[...]

≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Attenzione: Durante il sollevamento della macchina seguire delle norme di di sicur ezza. Attenzione: La corrente cir colante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare situazioni pericolose per le persone o danneggiamenti all’apparecchiatura, scollegar e i cavi di ali[...]

Chapter 10. Related Service Information 11 9[...]

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Chapter 10. Related Service Information 121[...]

PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: v El cable de alimentación debe conectarse a un receptáculo con una instalación el?[...]

Percaución: Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante. La batería contiene litio y puede explotar [...]

≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Percaución:: Alce la máquina con cuidado; el sobrepeso podría causar alguna lesión. Percaución: La corriente eléctrica de los cables de comunicaciones, de teléfono y de alimentación puede resultar peligr osa. Para evitar posibles lesiones o daños del aparato, desconecte los cables de alimentación[...]

Safety Information This section contains the safety information with which you need to be familiar , before you service an IBM computer . General Safety Follow these rules to ensur e general safety: v Observe good housekeeping in the area of the machines during and after maintenance. v When lifting any heavy object: 1. Ensure you can stand safely w[...]

Observe the following rules when working on electrical equipment. v Find the room emergency power -off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly . v Do not work alone under hazardous conditions or near equipment that has hazardous volt[...]

Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electr ostatic discharge (ESD). ESD damage can occur when there is a dif ference in charge between objects. Pr otect against ESD damage by equalizing the charge so that the machine, the part, the[...]

3. Check the power cord for the following: a. A third-wire gr ound connector in good condition. Use a meter to measure third-wir e ground continuity for 0.1 ohm or less between the external ground pin and frame gr ound. b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. [...]

Problem determination tips Because there is a lar ge variety of hardware and softwar e combinations that can be encountered, use the following information to assist you in pr oblem determination. v V erify any recent har dware changes. See “Hardwar e considerations” on page 131. v V erify any recent softwar e changes. See “Software considerat[...]

Adding adapters to the system When adapters are added to the system, an ar ea in memory has to be allocated to run its pr ograms. This can be done with either hardware switches or software mapping . If there is a conflict in softwar e mapping, then the following may be true. v The first device to attach to an IRQ, DMA, I/O Addr ess, or RAM location[...]

Not all device drivers are found in the CONFIG.SYS file. Advanced operating systems use .INI files to set up and start devices. Device drivers can access the hardwar e in five ways. v Operating system direct to hardware using a direct driver Direct drivers, which bypass BIOS, have the advantage of faster thr oughput, but the disadvantage of limited[...]

v POST Beep codes are sounds emitted from the speaker if the POST finds a problem. One beep indicates that the POST completed successfully . Multiple beeps indicate a problem was found. v Diagnostic error messages are displayed when a test program finds a pr oblem with a hardwar e component. v Software-generated error messages are displayed if a pr[...]

ROM and RAM Addresses Adapter cards with pr ocessors can contain RAM and ROM. If the adapter cards have onboard memory , then the following are true. v ROM contains operating instructions for the adapter I/O. v RAM is used for buffering. T wo adapters using the same memory area will cause a failure. This failure might appear as a hardwar e failure.[...]

Miscellaneous Information Acronyms, Abbreviations, and T erms T erm Information ACP A/A Audio Capture and Playback Adapter ADP Automatic Data Processing AGP Advanced Graphics Port Alt Alternate ANSI American National Standards Institute AR TIC A Real T ime Interface Coprocessor ASCII American National Standard Code for Interface Inter change AT Adv[...]

T erm Information LUN Logical Unit Number (refer to SCSI) MAP Maintenance Analysis Procedur e MCGA Modified Color Graphics Adapter MCA Micro Channel Architectur e (bus structure) MHz Mega Hertz (million cycles per second) MIDI Musical Instrument Digital Interface MM Multimedia N/A Not A vailable or Not Applicable NDD National Distribution Division [...]

Send Us Y our Comments! W e want to know your opinion about this manual (part number __________________). Y our input will help us to impr ove our publications. Please photocopy this survey , complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA) . Name: _____________________________________________________________________ Phone numbe[...]

4. Which computers do you service most? ___________________________________________________________________________ ___________________________________________________________________________ Thank you for your response! Chapter 10. Related Service Information 137[...]

Notices References in this publication to IBM pr oducts, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any refer ence to an IBM product, program, or service is not intended to state or imply that only that IBM product, pr ogram, or service may be used. Subject to IBM’s valid in[...]

T rademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both. Alert on LAN Aptiva Asset ID AT BookManager Business Partner EduQuest FaxConcentrator HelpCenter HelpClub HelpFax HelpW are IBM Intellistation Micro Channel Netfinity Netfinity Manager NetV iew NetV ista OS/2 PC 300 PC 700 Personal[...]

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 Part Number: 06P1775 Printed in USA (1P) P/N: 06P1775[...]