IBM HS40 manual

BladeCenter HS40 T ype 8839 Hardware Maintenance Manual and T roubleshooting Guide E Rs e rv e r [...]

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BladeCenter HS40 T ype 8839 Hardware Maintenance Manual and T roubleshooting Guide ER s e r v e r [...]

Note: Before using this information and the product it supports, read the information in Appendix C, “Notices,” on page 149. Fourth Edition (May 2004) Note: The most recent version of this document is available at http://www .ibm.com/pc/support. © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Us[...]

About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM ® BladeCenter ™ HS40 T ype 8839 blade server . Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM Blade[...]

iv BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Contents About this manual . . . . . . . . . . . . . . . . . . . . . . . iii Important safety information . . . . . . . . . . . . . . . . . . . . iii Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1 Related publications . . . . . . . . . . . . . . . . . . . . .[...]

Major components of the BladeCenter HS40 T ype 8839 blade server . . . . .3 4 Processor board components . . . . . . . . . . . . . . . . . . .3 5 I/O board components . . . . . . . . . . . . . . . . . . . . . .3 5 LED locations . . . . . . . . . . . . . . . . . . . . . . . . .3 6 Switches and jumpers . . . . . . . . . . . . . . . . . . . . . .3 8 S[...]

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 107 Using the documentation . . . . . . . . . . . . . . . . . . . . . 107 Getting help and information from the World Wide Web . . . . . . . . . 108 Software service and support . . . . . . . . . . . . . . . . . . . 108 Hardware service and support . . . . . . . . . . . . . . . . . . .[...]

viii BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Chapter 1. Introduction The IBM BladeCenter HS40 T ype 8839 blade server is based on the IBM Enterprise X-Architecture ™ technologies 1 . The HS40 blade server is a double-width blade-model server and can be installed in an IBM Eserv er BladeCenter T ype 8677 unit or IBM Eserv er BladeCenter T T ypes 8720 and 8730 units. Note: Unless otherwise st[...]

The following illustration shows the placement of the label, just below the blade server , on the BladeCenter unit. CD CD User label CD Important: Do not place the label on the blade server itself or in any way block the ventilation holes on the blade server . The following illustration shows the placement of the label, just to the side of the blad[...]

In addition to this Hardware Maintenance Manual and T roubleshooting Guide , the following documentation is provided in PDF on the IBM BladeCenter Documentation CD that comes with your IBM BladeCenter HS40 T ype 8839 blade server: v Safety Information This publication contains translated caution and danger statements. Each caution and danger statem[...]

Features and specifications This section provides a summary of the features and specifications of your blade server . Use the Configuration/Setup Utility program in your server to determine the specific type of microprocessor that is in the blade server . BladeCenter HS40 specifications for non-NEBS/ETSI environments The following table provides a [...]

BladeCenter HS40 specifications for NEBS/ETSI environments The following table provides a summary of the features and specifications of the BladeCenter T HS40 T ype 8839 blade server operating in a NEBS/ETSI environment. Note: Power , cooling, removable-media drives, external ports, and advanced system management are provided by the IBM Eserv er Bl[...]

Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM BladeCenter Documentation CD. Each caution and danger statement is numbered for reference to the corresponding statement in the safety book. The following notices and statements are[...]

v If your operating system supports the W ake on LAN ® feature and the blade server power-on LED is flashing slowly , the W ake on LAN feature can turn on the blade server under the following conditions: – The W ake on LAN feature has not been disabled through the management-module Web interface. – The blade server was previously turned on and[...]

Controls and LEDs This section describes the controls and light-emitting diodes (LEDs) on the blade server . Yo u must open the door to access the controls and LEDs. Note: The control panel door is shown in the closed (normal) position in this illustration. Yo u must open the control panel door to access the power-control button. Blade-error LED In[...]

Power-control button: This button is located behind the control panel door . Press this button to manually turn the blade server on or off. Note: This button has effect only if local power control is enabled for the blade server . Local power control is enabled and disabled through the BladeCenter management module Web interface. Power-on LED: This[...]

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Chapter 2. Configuring the blade server The following configuration programs come with your blade server: v Configuration/Setup Utility program The Configuration/Setup Utility program is part of the basic input/output system (BIOS) code in your blade server . Use it to change interrupt request (IRQ) settings, set the date and time, and set password[...]

Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in your blade server , some menu choices might differ slightly from these descriptions. v System Summary Select this choice to display configuration information, including the type, speed, and ca[...]

If the EFI is accidentally started, after the boot process is complete type Ctrl+Alt+Delete at the Shell > prompt; then, press F1 when the prompt Press F1 for Configuration/Setup appears and remove EFI as a startup option in the Startup Options → Startup Sequence screen. v Advanced Setup Select this choice to change settings for advanced hardw[...]

Select this choice to cancel the changes you have made in the settings and restore the previous settings. v Load Default Settings Select this choice to cancel the changes you have made in the settings and restore the factory settings. v Exit Setup Select this choice to exit from the Configuration/Setup Utility program without saving the changes you[...]

v Device drivers that are provided for your blade server model and detected hardware v Operating-system partition size and file-system type that are selectable during setup ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the Server[...]

Note: Features and functions can vary slightly with different versions of the ServerGuide program. 1. After you have completed the setup process, the operating-system installation program starts. (Y ou will need your operating-system CD to complete the installation.) 2. The ServerGuide program stores information about the blade server model, servic[...]

Firmware updates IBM will periodically make firmware updates available for your blade server . Use the following table to determine the methods you can use to install these firmware updates. Firmware Update diskette RDM Update X press Management- module Web interface Switch-module Web interface Switch-module T elnet interface Blade server BIOS code[...]

that is installed. See “Blade server Ethernet controller enumeration” for information about how to determine the routing from Ethernet controller to I/O-module bay for your blade server . Note: Other types of blade servers, such as the BladeCenter HS20 T ype 8678 blade server , that are installed in the same BladeCenter unit as this BladeCenter[...]

If you have installed an I/O expansion card on a blade server , communications from the option are routed to I/O-module bays 3 and 4. Yo u can verify which controller on the card is routed to which I/O-module bay by performing the same test, using a controller on the I/O expansion card and a compatible switch module or pass-thru module in switch ba[...]

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Chapter 3. Diagnostics This section provides basic troubleshooting information to help you solve some common problems that might occur with the blade server . If you cannot locate and correct the problem using the information in this chapter , see Appendix A, “Getting help and technical assistance,” on page 107 for more information. Checkout pr[...]

001 COMPLETE THE FOLLOWING STEPS TO PERFORM THE CHECKOUT PROCEDURE. 1. T urn off the server and all external devices, if any are attached. 2. Check all cables and power cords. 3. Set all display controls to the middle position. 4. T urn on all external devices. 5. T urn on the server . 6. Record any POST error messages that are displayed on t[...]

2. See “Diagnostic programs and error messages” on page 25 for more information. v Error symptom charts These charts list problem symptoms and steps to correct the problems. See “Error symptoms” on page 87 for more information. v Light path diagnostics Use the light path diagnostics to diagnose system errors quickly . See “Diagnosing prob[...]

v Examine SEL entries from a previously stored file. v Save the SEL entries to a file. v Clear the SEL entries from the non-volatile storage area. 24 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

SEL Manager main window The main window of the SEL Manager provides access to all the features of the add-in through a series of menus. Each menu item supports an accelerator key , which is indicated by an underlined letter in VGA mode or a highlighted letter in text mode. The SEL Manager main window is based on a multi-column format. All SEL entri[...]

Diagnostic text messages While a test is running, the name of the test is displayed on the screen. If the test detects an error or is abnormally ended, a message is displayed to indicate the reason that the test stopped. The message is in the following form: Result test_specific_string where: Result is one of the following results: Passed The test [...]

c. If you run the diagnostic programs with either no mouse or a mouse attached to the BladeCenter unit that is not controlled by the blade server , you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons. All other functions provided by mouse-selectable buttons are also available using the function keys. d. [...]

The following illustration shows the LEDs on the processor board. Microprocessor mismatch error LED (DS5H3) Light path diagnostics button (SW9J1) Light path diagnostics LED (green) (DS9J1) DIMM 1 error LED (DS6C1) DIMM 2 error LED (DS6D1) DIMM 3 error LED (DS6D2) DIMM 4 error LED (DS6E1) DIMM 5 error LED (DS6F1) DIMM 6 error LED (DS6G1) DIMM 7 erro[...]

The following illustration shows the LEDs on the I/O board. BMC error LED (DS7B1) Primar y IDE error LED (DS2H1) Secondary IDE error LED (DS6H1) Processor board error LED (DS8A2) Board error (DS7A2) Light path diagnostics button (S8A1) NMI error LED (DS7A3) T emperature error LED (DS7A4) I/O board error LED (DS7A1) Light path diagnostics LED (green[...]

Recovering the BIOS code If the BIOS code has become damaged, such as from a power failure during a flash update, the blade server might appear to be nonfunctional (no video, no beeps). Yo u can recover the BIOS code using the BIOS code page jumper (J1E2) and a BIOS flash diskette. Note: To obtain a BIOS flash diskette, download a BIOS flash disket[...]

9. When you are prompted whether you want to move the current POST/BIOS image to the backup ROM location, press N. Attention: If you press Y, the damaged BIOS will be copied into the secondary page. 10. When you are prompted whether you want to save the current code to a diskette, press N. 11 . Select your language (0 through 5), and press Enter to[...]

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Chapter 4. Installing options This chapter provides instructions for adding options to your blade server . Some option-removal instructions are provided in case you need to remove one option to install another . Installation guidelines Before you begin installing options in your blade server , read the following information: v Read the safety infor[...]

v Do not leave the device where others can handle and possibly damage the device. v While the device is still in its static-protective package, touch it to an unpainted metal part of the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack you are installing the device in for at least 2 seconds. This drai[...]

Processor board components The following illustration shows the components on the processor board. Microprocessor sock et 3 Control panel connector (J1A1) Microprocessor sock et 2 Microprocessor sock et 4 Microprocessor sock et 1 Flex-cab le connectors (to I/O board) DIMM sock et 8 (J9H1) DIMM sock et 7 (J9G1) DIMM sock et 6 (J9F1) DIMM sock et 5 ([...]

LED locations The following illustrations show the LEDs and LED power switch on the processor board and I/O board. Yo u need to remove the blade server from the BladeCenter unit, open the cover , and press one of the Light path diagnostics buttons to light any error LEDs that were lit during blade server operation. These LEDs will remain lit for a [...]

The following illustration shows the LEDs on the I/O board. BMC error LED (DS7B1) Primar y IDE error LED (DS2H1) Secondary IDE error LED (DS6H1) Processor board error LED (DS8A2) Board error (DS7A2) Light path diagnostics button (S8A1) NMI error LED (DS7A3) T emperature error LED (DS7A4) I/O board error LED (DS7A1) Light path diagnostics LED (green[...]

Switches and jumpers The following illustration shows the switches and jumpers on the I/O board. 1 2 3 Configuration switch b lock (S6H1) Light path diagnostics button (S8A1) BIOS code page jumper (J1E2) Switches T able 1 describes the function of each switch on switch block (S6H1). T able 1. Configuration Switch block (S6H1) Switch number Default [...]

Removing the blade server from the BladeCenter unit The following illustration shows how to remove the blade server from the BladeCenter unit. The following illustration shows how to remove the blade server from the BladeCenter T unit. A C I N ! D C O U A C 1 3 0 0 W E S D A C I N ! D C O U A C Bezel assemb ly T ype 8720 or 8730 CD CD CD CD CD A C [...]

Complete the following steps to remove the blade server: 1. If the blade server is operating, shut down the operating system; then, press the power-control button (behind the blade server control panel door) to turn off the blade server . See “Controls and LEDs” on page 8 for more information about the location of the power-control button. Atte[...]

3. Press the blade-cover release on each side of the blade server and lift the cover open, as shown in the illustration. 4. Lay the cover flat, or lift it from the blade server . Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade serve[...]

Removing the blade server bezel assembly To install certain options, you must first remove the blade server bezel assembly . Complete the following steps to remove the blade server bezel assembly: 1. Review the safety information beginning on page 109 and “Installation guidelines” on page 33. 2. Open the blade server cover (see “Opening the b[...]

Installing IDE drives Y our blade server has two connectors on the I/O board for installing optional 2.5-inch IDE drives (either hard disk drives or flash drives). Each IDE connector is on a separate bus. Some models come with at least one IDE flash drive already installed. Attention: To maintain proper system cooling, do not operate the BladeCente[...]

5. Insert the riser card from the option kit into an IDE connector on the blade server I/O board. Important: IDE drives must be installed in the following order: IDE connector 1 first, then IDE connector 2. 6. Place the IDE drive tray from the option kit over the riser card as shown in the illustration, aligning the tray with the screw holes on the[...]

v Install only 2.5 V, 184-pin, double-data-rate (DDR), PC2100, registered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2100 SDRAM Registered DIMM specification, which is available from http://www .jedec.org/. v Before you begin, read the documentation that [...]

Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently . b. Insert the DIMM by pressing the DIMM along the guides into the connector . Make sure that the retaining clips snap into the closed positions. Important: If there is a gap between the DIMM and the retaining clips, the DIMM has not been corr[...]

The following illustration shows how to install the additional microprocessors on the processor board. Microprocessor-locking le ver Microprocessor Microprocessor- heat-sink filler Heat sink Heat-sink-retention mechanism Complete the following steps to install an additional microprocessor: 1. Review the safety information beginning on page 109 and [...]

c. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately a 135° angle), as shown. Attention: Yo u must make sure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket.[...]

10. Install a heat sink on the microprocessor: a. Remove the plastic protective cover from the bottom of the heat sink, if one is present. Attention: 1) Do not set down the heat sink after you remove the plastic cover . 2) Do not touch the thermal grease on the bottom of the heat sink. T ouching the thermal grease will contaminate it. If the therma[...]

Important: If you are installing only one I/O expansion card in the blade server , it must be installed in I/O expansion card location 2. The following illustration shows how to install an I/O expansion card on the blade server . The same procedure is used to install an expansion card in either I/O expansion card location; however , the illustratio[...]

7. See the documentation that comes with the I/O expansion card for device-driver and configuration information to complete the installation of the I/O expansion card. Some documentation might also be on the IBM BladeCenter Documentation CD that comes with the BladeCenter unit. 8. If you have other options to install or remove, do so now; otherwise[...]

To use SCSI hard disk drives with your blade server , install a SCSI storage expansion unit, such as the IBM BladeCenter SCSI Storage Expansion Unit, on the blade server . Yo u will then be able to install two 3.5-inch, hot-swap, SCSI, 1-inch (26 mm) slim-high hard disk drives in the expansion unit, for use by the blade server . The SCSI controller[...]

4. Remove the blade server cover . a. Open the blade server cover (see “Opening the blade server cover” on page 40 for instructions), and lift it off the blade server . Blade-cov er release Blade-cov er release Blade cov er Cov er pins Air baffle b. Store the cover in a safe place. 5. Locate the blade expansion connector on the processor board [...]

7. Make sure that the air baffle covering microprocessor 1 and microprocessor 4 is positioned and pushed down so that both heat sink captive mounting screws are through the holes in the air baffle. Air baffle Microprocessor 1 and 4 heat sink captive mounting scre ws 8. Install the SCSI storage expansion unit: 54 BladeCenter HS40 T ype 8839: Hardwar[...]

Attention: Install only a SCSI storage expansion unit that is specified for use with the IBM HS40 T ype 8839 blade server . Compatible SCSI storage expansion units do not have a shield, as shown in the following illustration. No shield Shield Use SCSI storage e xpansion unit with no shield Do not use SCSI storage e xpansion with shield a. Orient th[...]

c. Pivot the storage expansion unit closed, and press it firmly into place until the cover-release latches click. The connector on the expansion unit automatically aligns with and connects to the blade expansion connector (J3A1) on the processor board. 9. Insert the combined blade and expansion unit into three adjacent BladeCenter unit bays. Note: [...]

Installation CD that comes with the BladeCenter unit. Yo u can also get the latest version of the drivers from the IBM Support Web site at http://www .ibm.com/pc/support/. With the storage expansion unit installed on your blade server , you can install up to two hot-swap SCSI hard disk drives in the expansion unit and configure them for embedded mi[...]

The following illustration shows how to install a SCSI hot-swap hard disk drive. Note: The illustrations used in this procedure depict the installation process on a BladeCenter HS40 blade server in a BladeCenter T ype 8677 unit. These illustrations might differ slightly from your hardware. However , this installation process is the same regardless [...]

Replacing a SCSI hot-swap hard disk drive If a hard disk drive in the storage expansion unit fails, you can replace it without turning off the blade server . Complete the following steps to replace a SCSI hot-swap hard disk drive in a storage expansion unit hot-swap bay . Note: The illustrations used in this procedure depict the installation proces[...]

Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste. They will be taken back free of charge by the manufacturer , distributor , or representative, to be recycled or disposed of in a proper manner . To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or [...]

5. Locate the battery on the I/O board. Battery 6. Remove the battery: a. Use your fingers to pinch the battery retainer; then, rotate the battery up and out from its socket. b. Use your fingernail to slide the battery out from under the battery clip. 7. Insert the new battery: a. T ilt the battery so that you can insert it into the socket, under t[...]

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server . 9. Reinsert the blade server into the bay in the BladeCenter unit. 10. T urn on the blade server . 11 . Start the blade server Configuration/Setup Utility program and set configuration para[...]

1. Review the safety information beginning on page 109 and “Installation guidelines” on page 33. 2. Connect the control-panel cable to the control-panel connector on the processor board. Control-panel cable Control-panel connector 3. Insert the tabs on the bottom of the bezel up into the matching holes on the server chassis; then, rotate the to[...]

The following illustration shows how to close the blade server cover . Blade cov er Cov er pins Air baffle Complete the following steps to close the blade server cover: 1. Review the safety information beginning on page 109 and “Installation guidelines” on page 33. 2. If you removed the blade bezel assembly , replace it now . See “Installing [...]

Installing the blade server in the BladeCenter unit Note: The illustrations used in this procedure depict the installation process on a BladeCenter HS40 blade server in a BladeCenter T ype 8677 unit. These illustrations might differ slightly from your hardware. However , this installation process is the same regardless of the BladeCenter unit. Blad[...]

b. If the blade server has a SCSI storage expansion unit installed on it, the blade server and expansion option require three adjacent bays. c. When any blade server or option is in blade bays 7 through 14, power modules must be installed in power bays 1 and 2, and power modules must be installed in power bays 3 and 4. Attention: To help ensure pro[...]

The following illustration shows the placement of the label, just to the side of the blade server , on the BladeCenter T unit. User label CMM 1 CMM 2 CD CD CD 10. If you have other blades to install, do so now . Note: Reinstall the bezel assembly on the BladeCenter T unit after you have finished turning on the blades. However , if you installed an [...]

might need to upgrade the operating system to support SMP . For more information, see IBM Eserv er BladeCenter HS40 T ype 8839 Installation and User ’s Guide and your operating-system documentation. Input/output connectors and devices The input/output connectors that are available to your blade server are supplied by the BladeCenter unit. See the[...]

Chapter 5. Service replaceable units This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. See the parts listing in Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine whether a component being replaced i[...]

7. Remove the heat sink: a. Loosen the captive screw , and lift the retention bar . b. Gently pull the heat sink off the microprocessor . 8. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135° angle), as shown. Attention: Yo u must make su[...]

9. Lift the microprocessor out of the socket. To install a microprocessor , see “Installing an additional microprocessor” on page 46 for instructions. Attention: If you are not installing a replacement microprocessor in socket 2, you must reinstall the microprocessor baffle in that socket. Chapter 5. Service replaceable units 71[...]

Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor . The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. Note: v Read “Installation g[...]

v Read “Handling electrostatic discharge-sensitive devices” on page 1 12. Complete the following steps to remove the processor board: 1. Shut down the operating system, and turn off the blade server (see “T urning off the blade server” on page 7). 2. Remove the blade server from the BladeCenter unit (see “Removing the blade server from th[...]

Note the alignment of the heat-sink retention bracket (the arrow on the bracket aligns with the arrow on the processor board). Yo u will need to align the bracket the same way when reinstalling it. 9. Remove the processor board carefully from the blade server chassis. Reverse these steps to install the replacement processor board. Note: Tw o self-a[...]

7. Remove the other seven screws that secure the I/O board to the blade chassis, and put the screws in a safe place. 8. Pull the I/O board carefully out of the blade chassis. Reverse these steps to install the replacement I/O board. Chapter 5. Service replaceable units 75[...]

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Chapter 6. Symptom-to-FRU index Use this index to aid in locating failing or failed components in the HS40 T ype 8839 blade server . Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always st[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Number of beeps/symptom FRU/action 5 short, 1 long (No memory found in system) 1. Install or reseat memory , then perform a blade server reset. 2. DIMMs. 3. Processor board. 6 short, 1 long (Memory is not[...]

POST error codes The following table lists error codes that might be sent to the management module for error logging as BMC pass-through error entries for the management module system-error log (SEL). Note: The syntax of error logging between the management module and the SEL might be different. Local SEL error codes might differ from the SEL entri[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 196 (Processor cache mismatch detected) 1. Microprocessor 2. Processor board 198 (Processor speed mismatch detected) 1. Microprocessor 2. Processor board 289 (Non-matching or[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 8141 (Microprocessor 2 failed FRB-3 timer) 1. Run the Configuration/Setup Utility program, and enable the processor retest. 2. Microprocessor 2. 8142 (Microprocessor 3 failed[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 84F2 (Server management interface failed) 1. Update the BMC and SDRs with the most current versions that are compatible with your system configuration. 2. I/O board. 84F3 (BM[...]

Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. 000 The blade server passed the test. 195 The Esc key was pressed to stop the test. 197 W arning; a hardware failure might not have occurred. For all error codes, replace the FRU or take the action indicated. Note: See Chapter 7, “Parts li[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 165-198-000 (Service Processor: Aborted) 1. Rerun the diagnostic test 2. Fix other error conditions that may be keeping ASM busy . Refer to the error log and diagnostic panel[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 167-400-001 ISMP: Failed (ISMP failed to communicate with I/O board.) I/O board 167-400-002 ISMP: Failed (ISMP failed to communicate with processor board.) 1. Processor board[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 202-XXX-004 (Failed system cache test) 1. Microprocessor 4 2. System board 217-198-XXX (Could not establish drive parameters) SCSI storage expansion unit 217-XXX-000 (Failed [...]

Lit blade-error LED Cause Action Board temperature error The system temperature has exceeded a threshold level. 1. Check to see if a blower on the BladeCenter unit has failed. If it has, replace the blower . 2. Make sure the room temperature is not too high. (See “Features and specifications” on page 4 for temperature information.) 3. Check the[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. CD-ROM drive problems Symptom FRU/action CD-ROM drive is not recognized. 1. Make sure that: v All cables and jumpers are installed correctly . v The correct device driver is installed for the CD-ROM drive[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays on, or the system bypasses the diskette drive. 1. If there is a diskette in the drive, make sure that: v The diskette is insert[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Intermittent problems Symptom FRU/action A problem occurs only occasionally and is difficult to detect. Make sure that: v When the server is turned on, air is flowing from the rear of the server at the bl[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Memory problems Symptom FRU/action The amount of system memory displayed is less than the amount of physical memory installed. 1. Make sure that: v The memory modules are seated properly . v Yo u have ins[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action T esting the monitor . See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) The screen[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action The screen is wavy , unreadable, rolling, distorted, or has screen jitter . 1. If the monitor self-tests show the monitor is working properly , consider the location of[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action Power switch does not work and reset button, if supported, does work. 1. Reseat connector . 2. Front bezel with customer card. 3. System board. The blade server does not [...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. ServerGuide problems Symptom FRU/action Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and h[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Network connection problems Symptom FRU/action One or more blade servers are unable to communicate with the network. Make sure that: v The switch modules for the network interface being used are installed[...]

SCSI error codes Error code FRU/action All SCSI Errors One or more of the following might be causing the problem: v A failing SCSI device (adapter , drive) v An improper SCSI configuration v Duplicate SCSI IDs in the same SCSI chain Make sure that the SCSI devices are configured correctly . T emperature error messages Note: See Chapter 7, “Parts [...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Message Action BSE +5V under recommended voltage 1. Check BladeCenter power (see IBM BladeCenter T ype 8677 Hardware Maintenance Manual and T roubleshooting Guide ). 2. Reseat blade storage expansion opti[...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Message Action VRM Power Good fault 1. Check BladeCenter power (see IBM BladeCenter T ype 8677 Hardware Maintenance Manual and T roubleshooting Guide ). 2. Reseat blade server . 3. Replace blade server . [...]

Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Message Action System under recommended voltage for +1.5v . 1. Check BladeCenter power (see IBM BladeCenter T ype 8677 Hardware Maintenance Manual and T roubleshooting Guide ). 2. Reseat blade server . 3.[...]

T emperature-related system shutdown Note: See Chapter 7, “Parts listing, T ype 8839,” on page 105 to determine which components should be replaced by a field service technician. Message Action System shutoff due to CPU x over temperature 1. Ensure that the system is being properly cooled ; see “System reliability considerations” on page 33[...]

Notes: 1. Damaged data in CMOS can cause undetermined problems. To reset the CMOS, remove the battery for 15 minutes, and then reinstall the battery . 2. Damaged data in BIOS code can cause undetermined problems. v Flash the system with the latest BIOS code. v If the system appears inoperative, recover the BIOS (see “Recovering the BIOS code” o[...]

– If it has been working, what changes were made prior to it failing? – Is this the original reported failure? v Diagnostics version – T ype and version level v Hardware configuration – Print (print screen) configuration currently in use – BIOS code level v Operating system software – T ype and version level Note: To eliminate confusion[...]

104 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Chapter 7. Parts listing, T ype 8839 This parts listing supports the HS40 T ype 8839 blade server models 21X, 31X, 41X,51X, 61X, 71X, and 6TX. 1 2 3 4 5 6 7 8 9 10 11 12 Note: Field replaceable units (FRUs) should be serviced only by qualified field service technicians. Customer replaceable units can be replaced by the customer . Index System, T yp[...]

Index System, T ype 8839 (model 21X, 31X) FRU No. CRU/FRU 9 Heat-sink filler (all models) 90P4041 CRU 10 Heat-sink retention module (all models) 49P2658 FRU 11 Air baffle (all models) 90P4038 CRU 12 IMB bus terminator card (all) 59P6614 CRU Adapter (all models) 73P6001 CRU Base, Blade (all models) 02R9160 FRU Alcohol kit (all models) 59P4739 FRU Gr[...]

Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you[...]

Getting help and information from the W orld Wide We b On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www .ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www .ibm.com/pc/inte[...]

Appendix B. Safety information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that you are familiar with the computers, functions, terminology , and service information provided in this manual. The following section contains the [...]

Electrical safety CAUTION: Electrical current from power , telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration proce[...]

v Regularly inspect and maintain your electrical hand tools for safe operational condition. v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area. Examples of these hazards are moist floo[...]

b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover . 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamina[...]

Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number . This number is us[...]

Statement 2 CAUTION: When replacing the lithium battery , use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer . If your system has a module containing a lithium battery , replace it only with the same module type made by the same manufacturer . The battery contains lithium and can explode if not properly u[...]

Statement 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all elec[...]

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server . 11 6 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Importante: T odas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção. Por exemplo, se uma instrução de cuidado[...]

Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explod[...]

Instrução 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alime[...]

Instrução 21 CUIDADO: A energia é uma ameaça quando a låmina estiver conectada à fonte de alimentação. Sempre substitua a cobertura da låmina antes de efetuar a instalação. 120 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix B. Safety information 121[...]

122 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix B. Safety information 123[...]

124 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix B. Safety information 125[...]

126 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix B. Safety information 127[...]

Important: T outes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traduct[...]

Notice n° 2 A TTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le [...]

Notice n° 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) A TTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 A TTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la [...]

Notice n° 21 A TTENTION: Un courant électrique dangereux est présent lorsque le Serveur lame est connecté á une source d’alimentation. Remettez toujours en place le carter du Serveur lame avant d’installer le Serveur lame. Appendix B. Safety information 131[...]

Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer . Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten V ersionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in dies[...]

Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM T eilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller . Die Batterie enthält Lithium und kann bei unsachgemä[...]

Hinweis 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der V orderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr[...]

Hinweis 21 ACHTUNG: Wenn das Blade an eine Stromquelle angeschlossen ist, besteht die Gefahr eines Stromschlags. Bringen Sie die Abdeckung der Blades immer an, bevor Sie sie installieren. Appendix B. Safety information 135[...]

Importante: T utti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione. Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativ[...]

A vviso 2 A TTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo ug[...]

A vviso 5 A TTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutt[...]

Appendix B. Safety information 139[...]

140 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix B. Safety information 141[...]

142 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix B. Safety information 143[...]

144 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Importante: T odas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín. Por ejemplo, si una declaraciín d[...]

Declaración 2 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el[...]

Declaración 4 ≥ 18 kg ≥ 32 kg ≥ 55 kg PRECAUCIÓN: T ome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el disp[...]

Declaración 21 PRECAUCIÓN: Existe energia perigosa quando a låmina está ligada à fonte de alimentação. Substitua sempre a cobertura da låmina antes de instalar a mesma. 148 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Appendix C. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, [...]

T rademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: Active Memory Predictive Failure Analysis Active PCI PS/2 Active PCI-X ServeRAID Alert on LAN ServerGuide BladeCenter ServerProven C2T Interconnect T echConnect Chipkill ThinkPad EtherJet T ivoli e-business l[...]

When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 00[...]

Electronic emission notices Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commerc[...]

European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility . IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from [...]

Power cords For your safety , IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standa[...]

IBM power cord part number Used in these countries and regions 14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman, Polynesia, Qatar , Saint Kitts and Nevis,[...]

156 BladeCenter HS40 T ype 8839: Hardware Maintenance Manual and T roubleshooting Guide[...]

Index B battery connector 35 replacing 59 beep codes BIOS-generated 77 BMC-generated 78 beep symptoms 77 bezel assembly installing 62 removing 42 BIOS code page jumper 30 damaged 38 recovering 38 recovering code 30 BIOS code page jumper 38 buttons CD/diskette/USB 8 keyboard/video/mouse 8 power-control 9 select 8 bypassing an unknown power-on passwo[...]

filler blade 40 microprocessor heat sink 33 panel, hard disk drive bay 58 firmware updates 17 flash memory 30 forgotten power-on password, bypassing 14 G general checkout 21 general problems 89 grease, thermal 72 H hard disk drive problems 89 hard disk drive checkout 101 hardware problems 22 heat sink 70 hot-spare memory 13, 44 hot-swap devices dri[...]

P parts listing 105 password override switch 14 power-on 14 pointing device problems 90 port input/output 68 POST description 23 error codes 79 error logs 23 power error messages 97 problems 94 power cords 154 power-on password 14 power-on self test. See POST problem determination tips 102 problems CD-ROM drive 88 diskette drive 89 expansion enclos[...]

U undetermined problems 101 United States electronic emission Class A notice 152 United States FCC Class A notice 152 Universal Serial Bus (USB) problems 95 updating firmware 17 utility Configuration/Setup Utility program 11 PXE boot agent program, using 16 W Web site ServerGuide 14 supported blade server options 33 160 BladeCenter HS40 T ype 8839:[...]

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 Part Number: 25K8105 Printed in USA (1P) P/N: 25K8105[...]