Inter-Tel 5.2 Phone manual

User Guide Associate Display Phone and Basic Digital Phone[...]

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1 ©Inter- T el, I nc. 2001 p rinted in USA Q UICK R EFERENCE G UIDE T O F REQUENTLY U SED F EATURES F OR T HE E CLIP SE S YSTEM These are th e basi c instructions for the most frequently used telephone system and voice mail fe atures. For de tailed informa tion on these and ot her featu res, refer to the complete instructions in the User Guide. P [...]

2 P LACING A C ALL O N H OLD — Press HOLD and hang up OR place another c all. — T o return to the call, lift the hands et and press the flashing key . C ALL W AITI NG — If you hear a “call wa iting” tone through your handset and/or you see a dis- play , end your current call or p lace it on hold. Then press the flash i ng CALL key . P AGI[...]

3 T O P ICK U P A C ALL F ROM A NOTH ER E XTENS ION — Lift the handset and dial . — Dial the extension number where the call is ringing or holding. C ALL F OR WARDI NG — Press FWD. The key should be lit. — T o forwar d to an outs ide telephone n umber: Select and outside line and dial a telephon e number . T o forw ard to an ext ensi on nu [...]

4 L ISTE NI NG T O V OICE M AIL M ESSAGES — Enter yo ur mailbox as d escribed on p age 3. — Press to listen to you r new messages. While you are listening to a mes- sage, you can use the follo w ing o ptions: • Press to skip to the end of the recording. • Press to bac k up. • Press to pau se. (Then press any key to continue. ) • Press t[...]

V OICE M AI L O PTIONS Here i s a summary of the options y ou can use when listening to messages, after the message has played, and when leaving a mes sage. F EATURE C ODES E CLIP SE S YSTE M AND V OICE M AIL P OCK ET R EFERENC E G UIDE U SING V OI CE M AIL T o enter your voice mailbox: 1. Dial the voice mail ext ension number . 2. Press and enter [...]

R EMOTE F EATURE A CCESS Remote Feature A ccess allows yo u to place your phone in do-not-disturb m ode or forward calls, either fro m anothe r phone or th rough a special dial-up line. If you do not hear a tone after each step, or if you hea r repea ting ton es, you ha ve made a mistake or the feature is r estricted. St art over . T o use Remote F[...]

T able of Contents CONTENTS P AGE Wel c om e 1 About This G uide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Quick-S tart Ins tructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our Phone . . . . . . . . [...]

CONTENTS P AGE Forwarding Ca lls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Automatic System Forwardin g . . . . . . . . . . . . . . . . . . . . . . . .[...]

CONTENTS P AGE ©Inter -T el, Inc. 20 01 prin ted in US A Recording Your Voice Ma il Directory Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Mailbox Pas sword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Voice Ma il Message Envelope Con tents . . . . . . .[...]

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ABOUT THIS GUIDE 1 Eclipse Associate Display and Basic Digital Phone User Guide Welcome A BOUT T HIS G UIDE This user guide con tains instructions for using the Eclipse Associate Display and Basic Digital Phones on the Eclipse telephone and V oice Mail systems. The tabs on the edge of each page will help you find the features more qu i ckly . • P[...]

2 ABOUT Y O UR PHONE Eclipse Associate Display and Basic Digital Phone User Gu ide The Associate Display Phone LCD WITH TWO 16-CHARACTER LINES HEARING AID-COMP A TIBLE (HAC) HANDSET FEA TUR E KEYS 12- KE Y PUSH BUT TON KEYP AD HANDSFREE MICROPHONE RING AND VOICE CONTROL INTERNAL SPEAKER (underneat h edge) VOLUME[...]

ABOUT Y O UR PHONE 3 Eclipse Associate Display and Basic Digital Phone User Guide The Basic Digit al Phone HEARING AID-COMP A TIBLE (HAC) HANDSET FEA TUR E KEYS 12- KE Y PUSH BUT TON KEYP AD HANDSFREE MICROPHONE RING AND VOICE CONTROL INTERNAL SPEAKER (underneat h edge) VOLU ME[...]

4 ABOUT Y O UR PHONE Eclipse Associate Display and Basic Digital Phone User Gu ide Feature Key Functions The Eclipse telephone system is designed to al low customized feature key l ayouts. Y o ur trai ner or System A dmini strator can te ll you h ow your spe cific phone i s arrange d. Al so, if your phone ha s been repro gramm ed so that i ts fea t[...]

ABOUT Y OUR PHONE SYSTEM 5 Eclipse Associate Display and Basic Digital Phone User Guide A BOUT Y OUR P HONE S YSTEM What Y o u See And Hear There are a few things you s hould know about the Eclips e telephone system before you use your phone: • Y our telephone s ystem may have one d ial tone for both intercom cal ls and out- side calls. Or , it m[...]

6 ABOUT Y OUR PHONE SYSTEM Eclipse Associate Display and Basic Digital Phone User Gu ide What The Administrators Can Do For Y ou There are two types of Admin i strators: System Adminis t rator and V o ice Mai l Admin- istrator . Often these duties are assigned to the same person or a small group of people. • System Administrator: There are certai[...]

ABOUT V O ICE MAIL 7 Eclipse Associate Display and Basic Digital Phone User Guide A BOUT V OICE M AIL The Eclipse V oice Processing Unit conta ins a voice mail appl ication that al lows call- ers to send an d receive recorded messages from any station or tou ch-tone telephone. The telepho ne system users are as signed “voice mai lboxes” that us[...]

8 HEADSET S Eclipse Associate Display and Basic Digital Phone User Gu ide T elephone S ystem Features H EADSET S For conv enien ce, yo u ca n conn ect an e lectre t hea dset to your phon e. I f yo ur hea dset has a power-saver mode , make sure the Syste m Administ rator has the Headse t Con- nect T one fl ag enabled in the telephone system. If this[...]

INTERCOM CALLS 9 Eclipse Associate Display and Basic Digital Phone User Guide Options T o place a non-handsfree call that will r ing at the other phone until answer ed: — Press before dialing the extension number . Y ou can program your p hone to always sen d non-handsfr ee calls using the Ring In ter- com Always feature. T o enabl e or disable t[...]

10 OUTSIDE CA LLS Eclipse Associate Display and Basic Digital Phone User Gu ide Options T o disable you r phone’ s handsfree an swering featur e and make al l incoming calls ring until you an swer them: — W ith the handset in the cradle, dial . (Repeat this step if you want to turn handsfree answering on again.) If your phone is programmed for [...]

OUTSIDE CALLS 11 Eclipse Associate Display and Basic Digital Phone User Guide Options Depending on how your sys tem is programmed, you may be ab l e to use one of the following methods to select an outgoing line, ins tead of pressing t he OUTGOING key: — Dial the Outgoing Call feature code (default is 8). — Press an u nlit CALL key . — Dial a[...]

12 OUTSIDE CA LLS Eclipse Associate Display and Basic Digital Phone User Gu ide Using Account Cod es If your tel ephone system is prog rammed to use the Station Message Detail Recording (SMDR) fea ture, the system will periodically prin t out a record of telephone calls placed from the phones within the system. Account codes can be used to add info[...]

OUTSIDE CALLS 13 Eclipse Associate Display and Basic Digital Phone User Guide Call S creenin g This feature is available only if your t elephone system is equipped with an Ecl ipse V oice Processing Unit. The call screening “Tran sfer Method” options can be pro - gramme d throug h your voice mailbox (see page 44 ). Dep ending on t he Transfer M[...]

14 OUTSIDE CA LLS Eclipse Associate Display and Basic Digital Phone User Gu ide Call Waiting If you receive a call whi le you are already on another call , you will hear a “call wa it- ing” tone and/or you will see a disp lay . T o respond to a waiting call (you hear a single tone a nd a key is flashing): — If you wish to end the curr ent cal[...]

PLACING CALLS ON HOL D 15 Eclipse Associate Display and Basic Digital Phone User Guide P LACING C ALLS O N H OLD Ther e are two way s to place a call on hold. The fir st proced ure places a call on indi- vidual h old, the second places it on system hold. • Indivi dual Hold places the call on hold at one phone. It can then be directly picked up at[...]

16 USING THE SPEAKER AND MICROPHONE Eclipse Associate Display and Basic Digital Phone User Gu ide U SING T HE S PEAKER A ND M ICROPHONE Muting The Microphone T o mute the microphone so that you can hear the other party but t hey cannot hear you (this does not p u t them on hold): — Press the MUTE key . — T o return to the call, press the MUTE k[...]

PLACING CONFERENCE CALLS 17 Eclipse Associate Display and Basic Digital Phone User Guide P LACING C ONFERENCE C ALLS Y ou can establish multi-party conference calls without operator assistance. Y ou can place any combin ation of up to three intercom or outside parties in the confer ence. The Basi cs T o place a conference call: — While on the fir[...]

18 USING THE MESSAG E KEY Eclipse Associate Display and Basic Digital Phone User Gu ide U SING T HE M ESSAGE K EY If you ca ll a p hone that i s busy , does not answer, or is in do-no t-disturb, yo u can use the Messagi ng feature to let t he other person know you called. T o signal that a message is waiting, a phone’ s MSG key flashes and the di[...]

USING THE MESSAGE KEY 19 Eclipse Associate Display and Basic Digital Phone User Guide Receiving Messages The Basi cs When you see a flashing MSG key: — Lift the handset and press the flashing MSG key . A call is automatically placed to the phone o r message center that left the displayed m essage. Options T o select the message you want to answer[...]

20 T RANSFERRING CALLS Eclipse Associate Display and Basic Digital Phone User Gu ide T RANSFERRING C ALLS T ransferring T o Another Extensio n — T o transfer so t hat the call rings at the other phone: Press the TR ANSFER key . T o transfer so that the call is on hold at the other phone: Press the SPCL key , and press . — Dial the desired exten[...]

FORWARDING CALLS 21 Eclipse Associate Display and Basic Digital Phone User Guide F ORWARDING C ALLS Manual Call Forwardi ng W ith manual call forwarding , you can choos e to send i ncoming calls to another exten- sion number . Y ou may also be able to forward calls to ou tside numbers, i f your pho ne is programmed to allow it. T o forward calls : [...]

22 ST ATION SPEED DIALING Eclipse Associate Display and Basic Digital Phone User Gu ide S T ATION S PEED D IALING St o ring Speed-Dial Numb ers On Y our Phon e Y ou can sto re up t o ten person al spee d-dial numbers a nd associat ed name s in station speed-dial “locations” 0- 9. These locations are then dialed using a feature k ey or code plus[...]

SYSTEM SP EED DIALING 23 Eclipse Associate Display and Basic Digital Phone User Guide T o view the current programming of S tation Speed-Dial keys: — W ith the handset in the cradle, dial . — Press the S tation Speed-Dial key to be viewed. — Press to exit. T o erase a station speed-dial name a nd/or number: — W ith the handset in the cradle[...]

24 REDIALING A NUMBER Eclipse Associate Display and Basic Digital Phone User Gu ide R EDIALING A N UMBER If you reach a busy numbe r , are disconnect ed, or if there i s no answer , the number in your redial memory can be redialed easily . An outside line is automatically select ed and the telephon e number is redialed. Y our phone can be programme[...]

USING THE DIRECTORIES 25 Eclipse Associate Display and Basic Digital Phone User Guide U SING T HE D IRECTORIES The opt ional directo ries allow displ ay phone users to “look up ” extension n umbers, system speed- dial numbers, and feature codes , and their associated names. If searching for a name, you do not need to enter the fu l l name. The [...]

26 USING DO-NOT-DISTURB MODE Eclipse Associate Display and Basic Digital Phone User Gu ide U SING D O -N OT -D ISTURB M ODE Placing your phone in d o-not-disturb halts all pages and calls to your phone (except for queue callb acks, re call s, and dire ct rin g-in cal ls). O ther user s call ing you r phone hear a repeat ing signal of four fast tone[...]

USING RECORD-A-CALL 27 Eclipse Associate Display and Basic Digital Phone User Guide U SING R ECORD -A-C ALL If your telep hone system is equipped with an Eclipse V o ice Processing Un it, your phone may be programmed to use the Record-A-Call feature. If so, yo u can dial a fea- ture code whenever you want to record an ongoing call as a mailbox mess[...]

28 PAGING Eclipse Associate Display and Basic Digital Phone User Gu ide P AGING The Paging feature allows annou ncements to be mad e through phone speakers. If you r system is equipped with optional external paging equipment, annou ncements can also be made throu gh the external speaker (s). There can be up to ten paging zones. Each paging zone can[...]

REMINDER MESSAGES 29 Eclipse Associate Display and Basic Digital Phone User Guide R EMINDER M ESSAGES Reminder messages are set, like an alarm clock, to signal you at a specified time. Y ou can select the message and time up to 24 hours in advance. At the program med time, the reminder message s ignals you with eight short tones an d your display s[...]

30 REMOTE FEATURE ACCESS Eclipse Associate Display and Basic Digital Phone User Gu ide R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your p hone in do-not-distur b mode or for- ward calls, either from another phone or through a special dial-up line. For your con- venience, a pock et-sized guide is attached to the fr ont of this[...]

PROGRAMMING Y OUR FEATURE KEYS 31 Eclipse Associate Display and Basic Digital Phone User Guide Continu ed on next page. T o turn on Call F orward : • Enter one of t he following Call Forward feature codes. All Calls .................... ........ If No Answer ............ ........ If Busy ...................... ........ If No Answer or B usy......[...]

32 SETTING USER PREFERENCES Eclipse Associate Display and Basic Digital Phone User Gu ide S ETTING U SER P REFERENCES Change V olume Levels The Eclipse system has ei ght volume settings: hands et intercom, handset outside call, speakerphone intercom, speakerphone outside call, background music, ringing, hand- set intercom dial tone, and speakerphon[...]

SETTING USER PREFERENCES 33 Eclipse Associate Display and Basic Digital Phone User Guide St andard A nd Alternate Keymap s Each p hone is progra mmed w ith a stan dard keyma p that det ermin es wher e each fea - ture key ap pea rs on the pho ne. Eac h phone can als o have an al terna te keym ap. (Ask your Syst em Administrator if your phone has t h[...]

34 SECONDARY EXTENSION APPEARANCES Eclipse Associate Display and Basic Digital Phone User Gu ide S ECONDARY E XTENSION A PPEARANCES The Secondary Extension Appearances feature allows calls that are ringing or on indi- vidual hold at one “prima ry” phone to appear o n a “sec ondary extension ke y” at anothe r phone. For exam ple, a se creta [...]

AGE NT HELP 35 Eclipse Associate Display and Basic Digital Phone User Guide A GENT H ELP Y our telephone sys tem may be programmed to s upport the Agent He lp feature, which allows you to request he lp from a designated “Agent Help Ex tension” (usually your superviso r) during a ca ll. When y our request call ring s at the Agent Hel p Extensi o[...]

36 INSTRUCTIONS FOR H UNT GROUPS Eclipse Associate Display and Basic Digital Phone User Gu ide I NSTRUCTIONS F OR H UNT G ROUPS Y our system ma y be pr ogrammed w ith “h unt groups.” These ar e groups of phones that shar e a common ex tension number in addition to having in dividual exte nsion numbers. (A phone that is part of a hunt gro up can[...]

INSTRUCTIONS FO R HUNT GROUPS 37 Eclipse Associate Display and Basic Digital Phone User Guide ACD Hunt Group Login And Logout Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent will rece ive calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group will by pass the agen t. I[...]

38 INSTRUCTIONS FOR H UNT GROUPS Eclipse Associate Display and Basic Digital Phone User Gu ide T o log o ut of one or m ore ACD hunt group: — EITHER, Dial to log out of all o f your ACD hu nt groups at once. The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir- mation t one. Hang up if off hook . OR, W ith or with out the handset [...]

ENTERING Y OU R MAILBOX 39 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide Voice Mail Features The first ti me you use your voi ce mailbox, you need t o initialize it, as described on page 7. For an overvi ew of t he voice mail procedure s, ref er to t he flow char t on page 51 . TIP: Generally sp eaking, pressi ng during any voic[...]

40 LISTENING T O MESSAGES Eclipse Associate Display and Basic Dig ital Phone User Guide L ISTENING T O M E SSAGES Whenev er y ou e nter your mailbo x, yo u ar e tol d h ow m any ne w an d sav ed m essages you have. T o list en to mes sages : — Enter yo ur mailbox as d escribed on page 39 . — EITHER, Pr ess to listen to you r new messages. OR, P[...]

UNDELETING V OICE MAIL MESSAGES 41 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide U NDELETING V OICE M AIL M ESSAGES This feat ure allows you to “ undo” the Delete Me ssage operation a nd restore previ- ously deleted messages. The mess ages will be restored to your saved-message queue. System programming determines how long y[...]

42 SENDING MESSAGES Eclipse Associate Display and Basic Dig ital Phone User Guide S ENDING M ESSAGES — Enter yo ur mailbox as d escribed on page 39 . —P r e s s . — Dial t he desired mailbo x number or gro up list number . — After hearing the s ubscriber's name, press to accept it. — When you hear the tone, record y our message. • [...]

CANCELING UNHEARD MESSAGES 43 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide C ANCELING U NHEARD M ESSAGES Y ou can cancel voi ce messages you have sent to othe r voice mai lboxes, provided the messages have not y et been heard by their recipients and the y were not sent to a group lis t. T o cancel unheard messag es: — Enter y[...]

44 PERSONA L OPTIONS Eclipse Associate Display and Basic Dig ital Phone User Guide P ERSONAL O PTIONS Personal Options allow you to customize your mailbox. V oice mail has the following pers ona l opti on s: • Persona l G reetings • V oice Mail Directory Name • Mailbox Password • V oice Mail Message Envelope Contents • Remote Messaging ?[...]

PERSONAL OPTIONS 45 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide — EITHER, Pres s to record and/or enable your primary g reeting. OR, Press to record and/or enable y our alternate greeting. OR , Press to enable the system defau lt mailbox greeting. — If you presse d 1 or 2, the current greeting is played (if one exists). Th[...]

46 PERSONA L OPTIONS Eclipse Associate Display and Basic Dig ital Phone User Guide V oice Mail Messa g e Envelope Content s Each voice mail m essage is preceded by an “envelope” message that can includ e time and date the mes sage was left, the source of the mes sage, and/or the mess age length. T o change your message envelope: — Enter yo ur[...]

PERSONAL OPTIONS 47 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide — A prompt tells you wh at the cascade’ s curren t status is. Perform one of the fol- lowing steps. • T o prog ram a cascade level: Press and enter the number of the level you wish to program (1-9). Y ou then ha ve the following options: — T o enable or di[...]

48 PERSONA L OPTIONS Eclipse Associate Display and Basic Dig ital Phone User Guide Fax Destination If your station is programmed to receive incoming faxes, you can program the exte n- sion number of the fax machine that will receive the faxes sent to your mailbox. T o chan ge yo ur Fa x Des tina tion N umb er: — Enter yo ur mailbox as d escribed [...]

PERSONAL OPTIONS 49 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide Message Search Order This fe ature al lows you t o determ ine the order in whi ch to retri eve your me ssages based on the d ate and time they were received. T o change t he listening order of you r messages: — Enter your mailbox as desc ribed on page 39 . — P[...]

50 USING THE V OICE MAIL DIRECTORY Eclipse Associate Display and Basic Dig ital Phone User Guide U SING T HE V OICE M AIL D IRECTORY The mailbox and extension num ber direc tories can be used any t ime voice mail ask s you to enter a mailbox number . Y ou use the keypad keys to enter the name. The sys- tem then plays t he closest matchi ng director[...]

V OICE MAIL FLOW CHAR T 51 Eclipse Ass ociate D isplay a nd Basic D igital Ph one User Guide V OICE M AIL F LOW C HART ENTERING YOUR MAILBOX • EITHER , Press the M SG key to re spond to a mes- sage from v oice mail. OR, Call the voice mail exte nsion n umber , pr ess , and en t er yo ur ma i lb ox number. • Ent er your passw ord and then . # SU[...]

52 DEF AUL T FEA TURE CODES Eclipse Associa te Disp lay and B asic Digital Ph one Use r Guide Default Feature Code s Use the blank spaces below to enter custom feature codes if your telephone system has be en re pr ogra mmed with new cod es. O UT SIDE L IN E A CCE SS C ODES E XTENSIO N N UMBERS G ENERAL F EATURE C ODES ACCESS CODE NAME ACCESS CODE [...]

DEF AUL T FEA TURE CODES 53 Eclipse Associate Display and Basic Digital Phone User Guide G ENE RAL F EATURE C OD ES ( CONT INUED ) FEA TURE NAME FEA T URE CODE NEW CODE Do-No t-Disturb On/Of f 372 Do-Not-Disturb Override 373 Feature Key D efault 395 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Of f 316 Headset On/Off 317 Hold – In[...]

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Part No. 5 60.8003 I s s u e 1, March 2001 A671/9115A[...]